Denny's Corporation Corporate Office | Headquarters 203 E. Main St. Spartanburg, SC 29319 (864)597-8000 Reviews For Denny's Corporation Corporate Office Not satisfied customer 5/11/12 I'm writing about the Denny's in garland tx the one off 635/northwest hwy first want to start off by saying this place is a joke the manager especially (ASHLEY) I would think the managers would be more helpful and believe in team work instead her servers are running the restaurant while she sits on her fat ass and text and most likely on fb she also has way to personal conversations with her workers and even customers I heard her talk about all kinds of stuff that I don't want to hear while eating she just doesn't care if the phone is ringing or paying customers are waiting to pay at the front she won't get up please fire her she sucks I've also been in their once while she had her kids there okay I'm sorry but ur working and why are you kids their with you the 2 boys ran around the restaurant and hitting each other and being very loud pretty much acting like animals with no damn training maybe she should work on her parenting skills I also had the pleasure of hearing her talk about her crazy weekends of doing pills and cocaine someone needs to fire that dirty lazy ass and call cps and I think I might be the one to do that to she needs a reality check SOON.".................oh btw the servers are great maybe one of them should take her management position :) sharri jacobs 5/12/12 My niece recently took her daughters for dinner at dennys,just a few minutes ago,and she was very upset that the waitress and staff were using racial slurs black people infront of my nieces(who by the way are mixed black and white...my niece was very offended and probably will never go there again..your restuarants used to be so family oriented and in my time as a waitress i would have never said anything to a customer that might upset them....why would they speak rude like that in front of children..I think they owe my nieces an apology,though im sure they will never get that...offended by the mouths of the staff. dave boles 5/13/12 on mothers day i used a online coupon free double choc pancake puppies sundae. i gave the manager it and was not taken off my invoice. this was at 2474 sunrise blvd, rancho cordova ca restaurant 7378. i charged this was $18.34 shrimp dinner was popcorn shrimp was dried out. my wife did not like it. manager did not care less. seniors are a factor they go out more offen.and spent money. whats the matter with the manager? Barbara Rataiczak 5/15/12 I will never go to another Denny's Restaurant!!!!!! I have been to 4 of them but the one in New Philadelphia, OH is the WORST without a doubt. There really isn't anything positive I can say. On the negative side: 1. FILTHY.....I am going to call the Health Department and make a report. 2. Service was terrible in all areas.....it was an absolute disgrace. Would have left but no where else was opened at 11:00 at night. This occurred on May, 13, 2012. I wish there was a rating below "Poor". Fred Von During 5/16/12 I love Denny's and we have one here in Kingman,Az...i"m 65 and have seen a lot of Denny's both inside and as passing by. I just got through listening to Chris Matthews on NBC politics news on TV and his parting comment was pretty derogatory to Denny's I would expect your Company to not let this one get past you...just that I've not recently seen a guy of his stature make such a statement about a Restaurant business big or small in my life!!! marlene castro 5/17/12 am a regular costumer at this dennys in north hollywood ca the crossing streets are burbank blv and lankershim blv .i usually go night time, like around eleven pm sometimes after twelve, to get dinner after i get out of work , the servers are really nice but this wednsday was a lil different for me sice i'm used to be served by jose who's an exelent server, well the service was ok ,and while i was eating i overheard a conversation from the servers talkin about jose being fired or suspended it was a shockin news for me i really think he is a good server always smiling ,very attentive,fast,and always runnin around working hard,and i thought , why get rid of someone that makes people feel like home ,i know dennys might have rules or some but he really used to make me and my friends feel comfortable at that restaurant ,and i think he deserves more from the company if what i heard is true ...:( William 5/18/12 Had breakfast at Andover MN Denny's, what a joke. servers were fighting with each other, manager was hiding took forever. never again!!!!!!!!!! Jude M 5/20/12 Regarding the Wilkes-Barre PA location...if there was less than a 1 star rating this location would get it. We got to the restaurant approx 1130AM on Sunday, 5/20/12. It was fairly busy though we did not have to wait for a table. Here is where the nightmare begins...we waited for 10 minutes for someone to take our drink order(2 waters)& it was not even our waitress. Once our waitress saw us being waited on by a colleague she came over to take our food order. We ordered 2 "build your own pancakes" meals. As we waited for our food other customers came in, placed their orders, and got their food...one table of 3 people actually ordered, ate, & left while we waited (they even ordered an appetizer). AT NO POINT DID OUR WAITRESS NOR ANY OTHER EMPLOYEE COME TO TELL US WHAT THE HOLD UP WAS. It was 1210PM still no food, still no conversation with ANY staff so we walked out. Iris 4/23/12 Every Sat. my husband orders 3 breakfasts to go, at the VanBuren Denny's in Riverside CA. If an item is NOT on your menu, WHY can't he be told? Instead of the usual poached eggs, I decided to have a Western omelette, or, as it's called back East, a Denver omelette. I know it consists of ham, not precooked onions & peppers. Don't recall if cheese is included. That's how long it's been since I had one! This yucky omelette had nothing but smoked ham, (which I abhor) and overcooked caramelized onions. It was gross! The eggs are ALWAYS overcooked to the point of not being able to cut with a fork! If I can't cut eggs without a knife, I won't eat them! Another take-out order was supposed to be a cheeseburger, which he was charged extra for, of course, except when he got home, there was NO cheese, and I NEVER eat plain burgers! WHY can't people pay attention? I used to eat IN that same Denny's quite often, but not so much anymore. I won't tolerate lousy food, or not get what I ordered! Why can't you serve THOMAS' English Muffins? Your Denny's brand tastes disgusting, and your coffee USED to be SO good, but since you changed that brand, I bring my own decaf tea bags with me now! It's SO strong & bitter! And since when have you switched to smoked bacon? That's nasty too! The old brand was fine! I love a good BLT once in a while. Was SO happy to see rye bread back! Don't know WHY you stopped serving that! Tuna would be a good thing to bring back, WITHOUT relish! Just enough mayo to hold it together, celery & onion , with just a tad lemon juice. HOW can a diner type restaurant NOT have tuna? Or egg salad? And back East, no decent place served burgers or sandwiches without a great DILL pickle! Those nasty little round circle pickles suck! Only good thing about Denny's now, are the waitresses & one waiter, when I do eat there. I know them all, and they're very nice & attentive. Have known most of them for years, and even give them Christmas gifts every year! Very disappointed that Ann, the manager was transferred! EVERYBODY loved Ann! One last thing I almost forgot; shredded lettuce sucks too! It gets all over the place, gets stuck in your teeth, and doesn't belong on a sandwich or burger! Bring back the leaves, so we get that crunch without the mess! Shredded letuce only belongs on tacos! I get those at Del Taco! P.S. Javi is the only cook that knows how to cook eggs, without rubberizing them! L R BARDINA 4/24/12 CORPORATE CEO'S..WHY DONT YOU OPEN A DENNYS IN TONNELLE AVE IN NORTH BERGEN NJ. 07047.. WALLMART, TARGET, APPLE BE, MAC DONALD, WENDYS.. THE ONLY IHOP IS ON KENNEDY BOULEVARD AND 3 ST IN UNIONS CITY NJ. HAVE OPENED ALL THESE NEW BUSINESS IN A SHORT TIME.. YOU CAN ALSO CHECK.. NEAR TOWNSHIPS.. WEST NEW YORK, UNION CITY, WEEHAWKEN.. BUT THERE IS MORE SPACE AND HARD WORKING PEOPLE SPEND MORE MONEY THAT THE WEALTHY IN THESE TYPES OF RESTAURANTS.. I MISS DENNYS..IN FLORIDA WE HAD DOZENS ALL OVER...!! SEND YOUR HEAD HUNTERS AND LOOK FOR LAND..I KNOW YOU CAN FIND. IT.. IF YOU DO COME..WHY NOT GIVING MY FAMILY AND I 6 MONTHS GIFT CARDS AS A THANK YOU :) Pamela J Lee 5/2/12 Let me just say I was a General Manager for Denny's for 20+years in Ft Lauderdale Fl,moved to Washington state. I know this does not mean much to you however a six time president club,developed several unit and General managers! And we worked hard but at the end of the day guest service was the name of the game at Dennys. I know you must think I am realy old but NO>>> I began at the age of 20 .I for one am very upset you received this service,or bad food or in a dirty unit.But I do promise you we have great Denny's how ever attidute reflect management.Denny's corp.When I took over a Unit in Ferndale,Wa we were doing 12,000 to 13,000 a week a year later 35,000 to 40,000 Beating corp store in Bellingham ,6 time's president's club.How staff trained the old Denny's way,as we use to say FOOD,Service,Sanitation.Which also mean making your servers fill at home just as you do you guests.Help your cooks when they need it,clean those bathrooms if the (06) is to busy.I guess what I am saying (TRAIN THOSE MANAGERS HOLD THEM ACCOUNTABLE).OR MAYBE BAG A FEW SIGNS HOLD THOSE FRANCHISE ACCOUNTABLE AFTER ALL THEY ARE ACCOUNTABLE TO THAT LOGO ALSO. NEED HELP SEND ME IN UNDERCOVER FOR A WEEK , LET'S MAKE MONEY AGAIN AND HAVE HAPPY GUESTS. Jonathan Carr 4/28/12 I worked at Denny's in Cattletsburg KY. for 5 weeks. One of the store managers has picked on me,and downed me in front of guests,and done everything in the world she could do to get me to quit,but I wouldn't.It has went so far as to Forging EPR's on me,and when I try to get my copies of them,they put it off,tomorrow,tomorrow tomorrow...then finally they told me they don't have to give them to me,and banned me from the property.I'm a Minority,Native American,and she acts like I'm just not right because I'm not white.Now I'd hate to believe that,but Thats the only explaination I can come up with.She contradicts herself all the time,she repeats herself over and over,forgetting what she said in the first place.She has told me to do things,and when I do it,She gets all on me for nothing.I couldn't do my job there at all,because I had her messing me up all the time.She has been spiteful and childish and there was no sense in treating me the way she had.So,I'm contacting my lawyers,and getting a subpena for the EPR's and especially the one that was forged and made up.My signiture is not even on it,it's hers I do believe and I never got a copy of that.I've only gotten 1 of them.The others,I'm not even so sure of.I'm filing discrimination against her,and I will be calling this office,and making sure I'm not pushed around by her...this is ridiculous and she needs to be more professional about her work.It's a team there,and we help one another,If I needed help,she would get mad and jump down my throat,and be condescending to me for no reason,I was simply trying to do my job. Stac 4/29/12 Driving through Glen Carbon, Illinois while on vacation and was thrilled to find a Denny's restaurant. Used to eat there all the time when in California and where I live now we don't have a Denny's. Only waited 10 minutes to be seated so that wasn't bad but once we did get seated, our waitress took our order and we sat there waiting while new people came and went...it took an hour to get our food and then the order was messed up. The manager took one of the meals off and said "sorry"...that was it! That is ridiculous to wait an entire hour! The cashier's attitude was "Oh well". Very irritating and will not ever eat there again! Placereville, Ca. Resident 4/21/12 My husband is a World War II veteran and is in a wheelchair. Several times we have gone to Dennys Restaurant in Placerville and asked to be seated at a table that he can remain in his wheelchair. This Dennys has an area through the main dining room that has tables that are accessible for him. It was empty and we asked to go back there, and they said that area was closed. We left and went someplace else. The manager as well as the waitresses are unfriendly. Our van has a ramp we must put down when we park and there is just one parking place that works for that. A different time we tried to eat there, parked a long ways from the entrance and noticed as we passed by that parking place, a car without a handicap card or license was parked there. We were greeted by the manager and told him about that, and he said a very good customer who was elderly always parked there. BY CONTRAST WE JUST RETURNED FROM DENNYS IN CAMERON PARK, CA. AND THERE IS NO COMPARISON TO THE TREATMENT WE RECEIVE THERE. THEIR MANAGER GOES BEYOND THE CALL OF DUTY, AS WELL AS THE WAITRESSES TO MAKE OUR VISIT PLEASANT. THEY DESERVE A BIG KUDOS. EVEN THO WE HAVE TO DRIVE 9 MILES, THAT IS WHERE WE WILL GO. Tammie Billy 4/21/12 Hello, to whomever is in charge, I am applaud by the constant bad service from the dennys in Barstow, California. Yet again I ordered the talapia dinner and yet to get what I asked and paid for. Being a driver, I am on a tight schedule and order my food prior to fueling so it will be ready by the time I have to leave; however, I don't get what I ask for. Yes, I should check my food; but usually I have to go in a hurry and when I do get the time eat it, it's not what I expect. The dinner comes with rice pilaf, bread vegetables (cooked). I don't mind carrots,broccoli, or spinach. My veggies tonight are raw celery, raw carrots and cucumbers. Did I mention no dressing to even dip them in. Come on! I really would love to submit a picture of my Saturday dinner; but it's not possible through this Very disappointed, Ms. T. Billy joyce walker 4/14/12 We had a very BAD experience at your establishment in Palm Springs Florida. When we went to pay our check our waiter demanded us to fill out our receipt for the tip before he would even run our card. I think that is very poor Customer Service that they ask us to make sure to leave a tip. This should be left up to the customer and how their service was NOT the wait staff. We will NEVER visit that location AGAIN. Diane 4/1/12 I was at the Denny's in Oak Brook for breakfast with my family. My daughter ordered bacon, toast and eggs. The waitress brought 2 orders of bacon and toast. I asked her where the eggs were and she told me that my daughter did NOT order eggs. I said, yes she did. So the waitress hands me a dirty soup bowl and told me to put the 2 pieces of bacon on and she would give me the eggs. I said you want me to put this bacon in a dirty bowl? and she said yes because since it was already at the table they now had to throw it out. I said, well just let her eat it then. The waitress said she could eat it, but that she would charge us for it. I told her that was crazy to take perfectly good food back and throw it away when someone could eat it. It was an honest mistake of the waitress to not hear my daughter, but I thought this reasoning was just insane. When the manager came over he insisted on holding firm to his rule that no one eats ANYTHING for free. I said we're not trying to scam anyone, but I think that's a crazy rule. It turned into a big issue and ruined my Sunday breakfast with my family. I will never eat at a Denny's restaurant again. I think it was crazy to have a manager that isn't able or capable of making an executive decision instead of allowing this to escalade into the argument it became. Perhaps that's the major downside to a franchised owned business rather than a family owned business who do understand and appreciate that the customer is always right. Especially over a $1.00 order of bacon. Look around in the world and see how sad it is to see people starving and you're throwing out food JUST to make a point. Good for you, Denny's, yet another customer gone. Richard Caroll 3/29/12 Today I was eating breakfast at a Denny's restaraunt in Houston on Wilcrest. While I was using the restroom and urinating in a urinal, a man brought a little girl into the bathroom. My genitalia was fully exposed and the little girl had a front sized view. I immediately covered myself and in the process got urine on my pants. When I went to speak to the manager or duty, Rene Hernandez, he ignored my complaint and said that it was allowed. I asked to speak to his supervisor and he at first refused to give me his supervisor's name. The other crew members at the Denny's made fun of my dismay at a little girl being allowed into a male restroom. I demanded to speak to the manager's supervisor and she refused to speak with me on the phone. I asked for the manager's supervisor's name, and he wrote an illgegible name on a piece of paper. The manager's supervisor's last name is Jimenez. The workers at this particular Denny's was all hispanic and the offending patron was hispanic as well. One of the crew workers told me to mind my own business. To bring a little girl into a men's room while there are men in there performing urination and to expose a little girl to a man's genitalia is disgusting and obscene and mose obscene was the reaction of the staff at this particular Dennys. Your corporation should be ashamed of this type of behavior from its workers and most importantly from management. The refusal of Ms. Jimenez's refusal to speak with me, and the casual attitude of the manager and indeed of the entire staff at this particular place is despicable. To tolerate a policy that allows little girls into a men's room where a child can view men while their genitalia is exposed is a sexual crime against a child and an invasion of privacy of the men involved in the process of relieving themselves. Derik 3/25/12 Ate this morning at the Dennys on Camp Bowie in Fort Worth Texas. One of the waitresses had no business being at work she had such a cold. She wasn't covering her mouth with her hand as she coughed and I witnessed her coughing directly on f fresh food coming out of the kitchen. I plan to notify the Texas Dept of Health and the Fort Worth Health Dept. Besides this, the service at this restaurant is slow, they never have the products they advertised. I have played the corporate game before with other restaurants, they call the local owner who A)never calls back or B) if they do call back they promise to make changes that are never made. It would sure seem to me all the millions you spend on advertising across this country, you would at least spend some money making sure your local franchise owners were well supplied with your products and the wait staff was well trained and HEALTHY. For Gods sake, if you are sick STAY AT HOME. The Mgr on duty should have recognized this and sent the waitress HOME.! Tammie 3/21/12 Kissimmee Fl If it was possible it would be minus four stars. Both my son and I were off work today and that doesnt happen to often anymore so I wanted to take him out to lunch today. We decided on Denny's as it was always pretty good food (guess things do change quickly). He had ordered the double cheese burger,fries and tea and I ordered the chicken parmesan and tea. It wasnt busy in there at all so it was real quiet...maybe 4 tables including us (should have been a hint). We received our food and the waitress asked if I wanted some parmesan cheese with my meal. I said yes and off she went. She must have forgotten me as about 5 minutes later she asked the cook if he had any parmesan cheese back there with him and he said no, he asked her if she had any up there with her and she said no so he went to get some from the cooler. She the returned to the table with a small cup of shredded parmesan cheese. I put it on my food and with the FIRST bite I tasted something BAD. I spit it out, looked at my plate and it was my cheese ...GREEN. well I didint have to pay for my food that I COULDNT eat but had to pay for my sons...IT should have been free as I was given BAD food. Victim 3/19/12 My boyfriend and I have dinner roughly between the hours of 10pm and midnight, the dinner was adequate. My complaint is with the staff: I accidentally left my cell phone at the booth, but did not realize this until I left work on Saturday, the next day. I called Denny's to inquire whether I had left my phone up there, the server that waited on us, Erica, had politely retrieved the phone and the hostess had it up at the hostess' desk. Well, between six phone calls and one trip up to Denny's WITH THE POLICE, the phone had disappeared and was nowhere to be seen since that night. I would understand if I had called up there and the phone was never located, BUT SOMEONE HAD FOUND IT AND IT HAD DISAPPEARED ON THEIR TIME!!!! That is ridiculous, and I have YET to get my phone back. These people are thieves and have no sense of right from wrong. That will be the last time I venture into a Denny's ever again, if they'll steal from their customers, then who knows what else they would do to you. Ms Walker 3/17/12 I use to rate the Denny's location at 710 W Shaw Ave, Clovis, CA 93612 a four star. Yes,over time they had different management and different servers every month but the quality of service a food was still good. It was not until recently on March 16,2012 I seen an entire new staff and management. The severs took a long time to place my order and it appears more of a lack of staffing issue than the sever herself. My food came back cold, the food tasted UN-cooked and the chicken nuggets tasted like they we fried in burnt or UN-clean grease. We had to reorder for more hot food but after the wait we decided to take it to go. I usually order a tall fresh cold glass of your purified water with lemon. But this time received a short cloudy glass with water that tasted like it came from tab water. I was not pleased at all. I will try another the other Denny"s location a 1 1/2 from me perhaps the experience with fresh water and hot food would be done as I am accustomed to getting. If there are staffing hourly and wage issues with Denny's restaurant as others on this website discussed the Denny's franchises are really doing themselves a disservice. Because, I have encountered such nice waiters and waitress. Perhaps that is why you have such a high turnover in staffing. And if this a trend with receiving cold food,UN-cooked food, distasteful water and bad service with all the Denny's I visit I will just have to visit other non Denny's places with great deals and get the full service I usually experience with a Denny's The customer service at farmer boys restaurants are great perhaps get some tips from them. Pam P. 3/13/12 We visited a Denny's on March 11, 2012, in Surprise, Arizona. It was a Sunday morning, and pretty busy. Our waitress was pleasant and efficient, but it took quite a long time to get our food. Once it did come, our orders were correct, and we ate our breakfast. We were with out of town company, and we were visiting after our breakfast for a short period of time (10 minutes, tops), and the (hostess) came over to our table and asked if we would please leave now as they had a party of 12 and they needed our table to add to other tables to complete that party. We couldn't believe it ~~ if she had asked if she could relocate us to another spot to "free up" our table, that would have been acceptable. So, in reality, she told us to LEAVE so they could use our table to complete the party of 12. As we walked out in disgust, she smiled, and we said "that was very inappropriate, you people should be ashamed of yourselves." How embarrasing for us with out of town company. Corporate needs to train these people better with some "people skills". We will never patronize that Denny's again, and it's a shame as it is very close to our house. Can't give that I will lose my job 3/15/12 New employee. Training video's start you out "thinkin" this is a good corporation. Things are structured, done the same way by all - NO THEY ARE NOT. Everything resorts back to "LACK OF LEADERSHIP", always. Trainers are the person for discovering the best method to pass along the necessary knowledge that will allow one to reach their full potential; to make it both engaging and productive for whom you are training. Duties, which revolve around the planning, scheduling, and the administration for training. Putting 2 new people to host alone and considering it "host training". Server training should consist of a tour of server station, back location of items, introduction to other team members. They forget what it is like to be new. They do the work and throw a few thoughts out as they rush to make sure they make their quota of tips and check average for the day! It's a joke training program. Sink or swim. Too many tables to accomplish their objective of server attentiveness. Don't know how long it will last but giving it all I got. Sad and Depressed in Az. Janet M 3/9/12 I agree with Linda's comment, there should be a minus rating because I would give our experience a minus -10 to say the least. My husband drives truck & we frequent many Denny's all over the country. Today's experience 03/08/2012 was the worst place we have eaten in years. We went to the Denny's at the Pilot truck stop in Jamestown New Mexico exit 39 off I-40. We were greeted by a friendly waitress who handed us 2 menus & said sit were you want. We knew what we wanted so we told her when she came to take our drink order. My husband ordered a Prime Rib Skillet and I ordered the Santa Fe Skillet. I ordered my eggs over easy. All I can say was WOW! It took about 30 minutes to get our food and there was 10 customers( not tables, CUSTOMERS) in the entire restaurant . Maybe 4-5 tables including us. My eggs were cooked hard and when I moved them, there was nothing underneath them. A Santa Fe skillet has sausage green peppers mushrooms red potatoes onions H-peppers etc. there was more of an empty skillet then anything. Not one piece of mushrooms no meat/ sausage no peppers just mainly fried potatoes 2 hard fried eggs and a very little bit of cheese sprinkled on top. I sent it back and got the same plate back. The waitress ask if it was ok & I told her no its not but it will have to do. We were already there now an hour & were now running late. My husbands plate was also very very little on the skillet pan. The waitress said I'm sorry and I told her so was I. That cook needs to be replaced ASAP ! Trucks provide a very large business to these restaurants & to be served "crap" like this is outrages. I have had this same dish at many Denny's and NEVER had such a pitiful meal like that. Now I know why that Denny's has no business & why there were very few people in that restaurant. We will NEVER go there again NEVER Vern St.Clair 3/7/12 I have been a three or four time a week customer at the Denny's in Rawlins, Wy. I have witnessed a few things that shouldn't be going on there. But on Monday the 5th, while at said location, I along with everyone else sitting close to the kitchen area witnessed the manager (Annabeth) I do believe her name is. Getting very loud and arguing with one of the waitress's. From my angle it appeared that said manager shoved this waitress more than once. This is a no no for any place of business. The only reason this event was troubling is that the dining room was full, and they had only two waitress's working at that time. I could hear some of the discussion, and the waitress was trying to do her work, plus taking out food for the other waitress, and still getting yelled at by the manager. Well! That was it for me. I will not eat there again and watch management treat the workers like that. Something needs to be done there. Myself and two others got up and walked out. anonymous 3/7/12 Most of your Denny's servers are extremely overworked and very underpaid. If you are employeed as a server by the wonderful company known as Denny's, you are expected to do 4 to 6 (or sometimes more) seperate jobs simultaneously while only getting paid anywhere from $2.13-$4.00 (hourly) for an hourly wage. Servers are expected to host the door, take orders, get drinks, run food, check the customers, run the cash register, bus tables, unload bus tubs in back, scrape dishes in back,and stock glasses, cups, plates, bowls and ice at least 50% of the time. (gee, why even bother hiring any dishwashers if you can just supplement servers for half the hourly wage!)Not to mention the fact that 80% of the time your server has probably been working the floor for a minimum or 7 or more hours without a legally mandated 30 min. break, or even 5 minutes to re-charge. Yes, that's an entire shift where you have to run non-stop without being able to stand still, sit, or anything other than work like the dog that Denny's treats you as. Denny's truely exploits their employees while the corporate managers make money off of their backs. There is also the constant verbal abuse we put up with from managers, some staff, and the occasional customer. This is why 90% of the people who work for Denny's (I don't care WHERE it is either) are probably on drugs before, during, and after work. It's the only way to get through working at a shithole like this. This place has the potential to turn a completely normal, fun-loving, relaxed human being into an extrelemly over-stressed, psychotic, emotionally damaged shell of a human with a seriously expensive aquired drug habit. Linda W. 3/7/12 Don't you have anything less that 1 star? On February 29, 2012 I was driving back to El Paso, Texas from Midland, Texas. I decided to stop at the Denny's in Pecos. This restaurant just recently opened, so I really thought it would be a nice experience. Boy was I wrong. The place was a mess, dirty floor at the entrance, unattended hostess stand, waitresses standing around talking, paying absolutely no attention to those of us waiting to be seated. Finally did get seated and ordered a hamburger, requesting cheddar cheese instead of swiss and the "smothered frieds". Got the burger, with swiss cheese of course and the fries (maybe 9 in the order, with 1/2 peice of microwaved bacon), cold. I sent the burger back for the correct cheese, got it back with the cheddar cheese, but the hamburger bun was so stale it shattered when I tapped on it with my fork. I finally gave up, told them to take the burger off of the bill, paid for the cold fries and almost colorless tea. What a disappointment. My daughter worked at the Denny's in Odessa and I know issues that I dealt with during this visit are NOT the way Denny's Corporation would consider acceptable. Corporate and the health department need to visit this location....SOON 3/2/12 My family decided to eat at Dennys after seeing a movie around 10 pm, we came in the host sat us and we all decided what we were going to order at this point it had already been about 10 min and we still didn't have a server. Me and my husband watched the 6 employees that were all standing around fighting over who was still on the floor and who was going to take us so we decided to leave without being served because we were very unwelcomed and nobody wanted to take our order I think they were happy that we left less work on them!!! Ms Ellertsen 3/3/12 Don't eat out much, but while traveling you rely half on restaurant food. 2/25/2012, ate at the 1875 N Expressway, Brownsville Tax, Denny's. Our server was Sandra, new to the job, figure this out since she was not familiar with the menu, gave her a break, but when a manager of the restaurant does not acknowledge the error that happen, nor steps up to bat, as to apologize. He must of sleep during manager school, so this place has given Denny's just another place where service comes last. I should have just eaten on the Holiday Inn Express- breakfast, but has wanted to give my elder parent variety. I sure got the variety here. Chris 2/28/12 I work for a Denny's in Colorado and like any place it has it's problems. But alot of times how a place works depends on the people's attitudes that work there. Positive attitudes rub off on others. If someone wants to make a place better to work, take the intiative and try to make things right and better at the Denny's you work at. I have worked at Denny's for 13 years now and it has been one of the most consistent and best jobs that I could have asked for. Everyone at our Denny's has worked there for 10, 15, 20 years. Again, it's what you make it and we all try to make it a good place to work that people will want to come back too. So quit griping and pointing the finger. Make it better yourselves. JC 2/26/12 I USED to be a regular customer at a Denny's in Denver, CO I didn't go for one wk due to personal reasons, during that week the managers had changed. The servers came to may table to say hello and to welcome myself and my friend back to their resurant. My first surprise was that there was only four tables occupied...on a saturday night...NO smiles on any of the staffs faces, felt we had walked into a funeral home. Annie, one of the servers that we had been in her station many times in the past came to say hello and she was repremanded buy the new night manager, the place was EMPTY...she was not ignoring any costomers, since there wasn't any there to ignor. That was not enough....I had called Annie to my table to ask her a question, mid way through our conversation Annie was yelled at once again, by the manager, LUPE, this time she made Annie cry...in my opinon is that Lupe should be in the unemplyment line....I will not be going to that Denny's again as long as Lupe works there. AT THIS TIME I CANNOT EVEN RATE THAT PLACE WITH STARS Kris 2/26/12 Today I went to the Dennys on 128th street in Everett, wa at 1:30pm today. I was promptly seated while my friend went to the use the restroom. The waitress asked what i would like to drink, I explained my friend was coming and we would like water to start-I was promptly brought two waters. When my friend sat down we were clearly ignored with menus in hand. Our waitress refilled coffees and bussed table when no one was waiting to be seated. She looked over many times at this interracial couple waiting to have our order taken. after 10 min of attempting to get her attention, we left. I was far too hungry and mad to make a scene on the restaurant. We went to IHOP where we got fast, excellent service and left our waitress with large tip for making our experience pleasurable after what we had just experienced at Denny's. I have never before experienced racial discrimination until today, what a disappointment to see this still exists. Angel 2/26/12 If there were an option for 0 stars that would be better! My husband just ate at the dennys in the flying j in North Platte Nebraska. He ordered a steak with a baked potato, a salad and. Dr. Pepper and also had green beans. After 15 minutes waiting to get his drink then when his waitress finally came back he ordered his food. When the food was brought to him the steak was so burnt it broke, the potatoes were under cooked and the gravy was watery and cold. When he told the manager it was I'm sorry you feel this way! He ate green beans and salad for 14.79!! When he went to the checkout the waitress immediately called the manager up there (with an attitude) told my husband how much was owed then asked how it was and my husband proceeded to tell him that this is the worst meal he had ever had the manager again told my husband he was sorry my husband felt that way and walked away. When my husband walked out of dennys this same manager was at the flying j counter talking to the woman behind the counter, turned to look at my husband and then they started laughing. I do NOT appreciate the way my husband was treated!!!! Corporate needs to do something. Hire better people, keep an eye on the people you have hired, there has to be something. I see I'm not the only one complaining, what do you think will keep happening? If this keeps up you will be out of business due to the fact there are disrespectful, rude, egotistical people working for your company. Word of mouth is the fastest way to get any information on anything and if all people are hearing is how crappy the food is or rude wait people and managers that don't care that's not gonna show good for you! If you would like to keep your business with a good name and have people want to return you need to do a major overhaul and get something done! I fully expect to receive a response at kaffine2626@Yahoo.com. james 2/19/12 we went to dennys on metcalf and 105th last night 2-18 -12. everything was great / our waitress was great . her name is cindy. she was very nice and pleasant to be around. she always knows what to do. she is fast and does a good job.i will always go back to that dennys cause of cindy.she is also very pretty. Marilyn Hardy 2/18/12 Just left the Denny's restaurant in Sullivan,MO. Arrival time there was 6:00pm. Myself and my 3 small grandchildren. We were not even acknowledged by our waitperson, only a passing one, Patti, who seemed to care wether or not we were even in the establishment. She took our order which was burger and fries, kids meals and it took 33 minutes for kitchen to prepare. I overheard patrons at the door being turned away and told that the wait time was 45 minutes and they were given names of other places to go. A total of 16 adults and 9 children were the only patrons in our area. There were several empty tables. Patti, our server was the only smiling face I saw, the atmoshere was one of despair from all other servers that I watched. Our food was poor in quality, I was served a hamburger with lettuce that was brown on the edges and a bun that was cold like it had been in a cooler. I have patronized several other Denny's, as I am from the St. Louis area, and I can honestly say that this was the worst experience I have ever had in a Denny's. Thanks to Patti, our server, or we would have chosen to leave, just as several of the patrons that were turnrd away at the door. Patti made a really BIG effort to make an honest ry to keep us as patrons. All the other things that took place in the restaurant were not in her control. NEVER AGAIN.... Amber Austin 2/17/12 I worked at the Dennys on main st in salem VA. First off, i worked WELL over 10-15 hrs there and only recieved a 20 dollar paycheck. Now i am MOST certian that i am owed more... I should have a check waiting for me in the corporate office some where. and on top of this i went down to that specific dennys wayyy before taxes were ever sent out and filled out the paper to change my address. Here it is close to the end of Feburary and I still have not recieved my taxes. i have called the manager MULTIPLE times and i have also went there MULTIPLE times and i still have not had EITHER of these matters resolved. So i have been trying to contact the corporate office and cant get a hold of anyone. Not only would i not reccomend eating there, I would not reccomend ANYONE to work there unless you want to be like me and be forced to contact the bbb about them. Crystal Underhile 2/17/12 This is in regards to Battle Creek, Mi Denny's. My husband took the family out to dinner tonight. He and I both had ordered the T-Bone and grilled shrimp combo. We were brought a sirlon steak and only one of us got grilled shrimp and the other fried shrimp. We both got well done when we ordered medium rare. My husband has taken a picture of this steak and is not satisified at all. We asked for the manager and she clearly stated this is the only steak that her store has but understands that it is NOT a T-Bone because It does not have a bone going down the middle of the meat. This was by far the worst meal I have ever eaten at a restaurant and I was very dissapointed by the food as well as the service. The staff did apologize for the service and stated it was because someone was on break but this was not the case for the whole 2 hour meal and does not explain why our salad took over a half-an-hour to get to us or why they forgot the toast or garlic bread or the to go containers. Very disapointed again. I do expect a response ucrystal1@yahoo.com Merrill 2/14/12 A friend and I had a sandwich with fries at Denny's in Bellflower Ca. The fries were the worst I ever tasted. When I told the manager his comment was most people and himself liked Denny's fries. Ugh! Denny's is now at the bottom of the list of my places to eat. Very poor response to a valid complaint. Jon Scott 2/14/12 My wife and I where just turned away from Denny's in Chicopee ma. At 1153 am on valentines day because "they needed to stock the kitchen"!! That's crazy. I've worked in the restaurant business for the past 8 years and never have I ever heard of turning people away to stock. What's dinner gonna be like if there turning ppl away for breakfast?? This is our last visit to any Denny's. One word for the situation "WOW"! Shirley Dunham 2/16/12 To say I was extremely disappointed in a trip to Denny's at I-635 and NW Highway, Garland, Texas would be an exercise in understatement. It would be a long list of items which were advertised but were not in evidence. No chicken fried steak, no prime steak, no red potatoes, no french fries, no cream, no chocolate ice cream, no vanilla ice cream, no soda (coke, dr. pepper, hi-c), no toppings for a sundae, no syrup. The list could go on and on. Also I noticed that there was absolutely no toilet paper in the bathroom (I consider myself lucky that I had kleenex in my purse). The waitress was upset about the situation in that her tips relied on the service to which customers were treated. I heard other customers talking who had been regular customers for years and they said it happened everytime it was bonus time for the managers - something about if they came in underbudget. If this is so I would think the bonuses should go to those who improve customer base and quality of service. 2/11/12 I visited the Dennys restaurant at 3971 S. Gilbert Rd., Gilbert, AZ. my waitress (kjersti montgomery) seemed to be very upset that she had to work on a Saturday night. Not only did she have a bad attitude towards her customers but also towards her co workers. my wife and I received very minimal attention. Our drinks got low and everytime I looked around to find our her she was on her cell phone texting and giggling. It was actually kind of upsetting. There was another waitress working named Jennifer and she refilled our drinks for us. Thank goodness because if we would have counted on Kjersti for refills I truley believe we would still be waiting. You guys truely need to observe her behavior and restrict her cell phone usage on the job. it was very unprofessional. Other than her the food was delicious though. Capri Haskins 2/6/12 We went to Denny's in tempe AZ. my husband and Myself and our 2 yr old daughter ordered. we ordered burgers and a pizza off the kids menu. When the pizza showed up is was not cooked correctly my Husband is a chef and we were amazed that it was cold in the middle. We sent the pizza back and we over heard the store manager talking crap about us sending the food back. He laughed and made fun of us(not knowing were the people who sent the food back) I thought to myself how many kids have they sold under cooked food to? Also that i hope the store manager will get whats coming to him.... Kathleen Weinschreider 2/6/12 I am very disappointed in my last vist to Denny's in Levittown n.y.first let me say the servers were very polite. Now to my complaint.THe menu is the most deceiving thing I have ever seen. Senior scrambled eggs and cheddar cheese 2 bac and 2 sausages,2pancakes priced at 6.29. Now the senior one french toast 1 egg 2 bacon or two sausage, same price ridiculous. I had choose four at 6.49.My mom had the senior french tost slam and got ripped off. The restaurant was not busy and the food was cold. We didn't have time to send it back. It was Monday afternoon at 2 p.m. There were very few people in the restaurant so I don't understand why our food was not delivered the way it shoul have been Bradley wargin 2/5/12 Went to Denny's restaurant in Mokena Illinois on Saturday night February 5 2012 with my grandson for magician night. The magician was very good and entertaining, or food was good and the waitress was very good. My only suggestion is when I asked for some butter, the waitress brought out a small bowl full, I only used a little knife full and there was so much left over that I am sure went into the garbage. I find that very wasteful and was wondering if it would be cost effective to go to those individual bitter pat packages? Maybe you have already looked into this and for some reason found it more cost effective to do it this way, but that really is such a waste. Erica Rock 1/31/12 Cooks at Dennys in moline do not know how to cook Very unfriendly manager Had to send food back 3 times That is ridiculius for what u have to pay And managers should dress for the job they r working Mr. Devon Palms 1/30/12 I would like to know why Nashville does not have Denny's anymore? We here in Nashville would like you to consider bringing the restaurant back. I can't drive to Louisville everytime we want to eat at Denny's. Your commercial advertises like its at hands reach, but its not. Please present this proposal to your Board of Directors for further consideration. We want it back. Thank You. 1/30/12 The manager was searing sweatpants & slippers, complaining she was too sick to work but chatted away with other people as if she felt fine, doing little work but standing & talking very loud. Blond girl named Lindsey. 1/29/12 the owner Medhad does not give discount for its employers when ordering food for their lunch break if we cant try the food how could an employee even recommended it? he is the worst owner of and representative of dennys. 1/29/12 Dennys workers are exploited there needs to be something done the owner getting richer by not letting their employees add a certain percentage to guest bills for more than 8 people it is really ridiculous. That is really injustice! Mandy 1/27/12 My husband, son and I went to the Denny's in Sullivan Missouri last night (01/26/2012, we actually go once a week. We ordered our food. I had the french toast which was soggy in the middle, my son had the pizza, it was cold and there was more sauce then cheese, my husband had the double cheese burger and seasoned fries. My husband ask if he could have a large fry, yes sir. We also ordered a appetizer sampler. When the LARGE sampler came it had 8 onion rings, 4 mozz sticks and 2 pieces of chicken, harldy $8.00 worth of food. The service came to ask how everything was, I ask what is the difference between a small and large sampler and was told you get 8 more onion rings....really? 8 onion rings is $4.00 more dollars? Yep, it is. Can I speak to a manage? We continued to eat cause it was getting cold. The server went on a smoke break and never came back. So we go check out and ask for a manager again. About 5 minutes later finally a manager comes out and had a attitude before even speaking. Explained everything to her as we did the server. And the response was 'it is what it is' So I ask if she was gonna make it right, 'I will give you 20% off your bill, not even the difference of the sampler. I then handed the Sullivan silver card and she said 'well if I had known you were using this, I would have never gave you a discount' I paid and will never go back. Servers name was Kristina T, she needed not to be at work, she was hacking all over the place and wiping her snotty nose on her shirt as taking our order. Tammy 1/27/12 I recently visit Denny's in Melrose Park, IL. My server name was Ashley G. She was one of the best servers I ever came across. She came to my family and I with a beautiful smile, made us feel welcome, and gave us great service through out the time we were there. I can honestly say I will be back to eat there again and I would like to have her as my server again. jj 1/27/12 employees are treated with no respect and are spoken to wrong from the management team in bakersfield ca.you need to send someone down here to find out why this is allowed employees are scared of loosing their jobs if they say any thing Cheryl 1/21/12 We went to denny's in waco,tx (I35) and the service was BAD! Its a poor excuse for a restuarant! I do see how they are still in busines. First our waiter was slow and dress nasty. Next when we got our food which was 30 minutes later. We order burgers and fries. The burgers had so much grease it soaked the bun to the plate. The fries were cold and hard! Talk to the manger on duty at that time. He said he was sorry! We paid $23 and got out of there. AND FOR THE RECORD WE WILL NEVER GO BACK TO THAT NASTY PLACE AGAIN! THATS A BUSINESS THAT NEEDS TO BE CLOSED DOWN! Cheryl 1/21/12 We went to denny's in waco,tx (I35) and the service was BAD! Its a poor excuse for a restuarant! I do not see how they are still in busines. First our waiter was slow and dress nasty. Next when we got our food which was 30 minutes later. We order burgers and fries. The burgers had so much grease it soaked the bun to the plate. The fries were cold and hard! Talk to the manger on duty at that time. He said he was sorry! We paid $23 and got out of there. AND FOR THE RECORD WE WILL NEVER GO BACK TO THAT NASTY PLACE AGAIN! THATS A BUSINESS THAT NEEDS TO BE CLOSED DOWN! Bart 1/17/12 went to the Dennys in Winter Haven Fl. on Cypress gardens Blv. 1/16/12 OMG. what A mess 3 of us went to eat we waited all most 1 HR. and the place had only about 6 or 7 tables with people . me and my wife both had the same thing my plate had like 1/2 the food she had . so sent it back 15 min. later it comes back and it's hot on the outside and cold on the inside. so I said for get it I'll make something at home (did not take it off the bill) . No drink refills and did not check on us only 1 time in 1Hr. 20 min. All this time the MGR. was siting at A table next to us talking on his phone and puting in inserts in the menus and watching his staf go down hill !! He only got up only 1 time to refill his drink ! Gess he was to inportant to do any work . To top it all off the waitress ask us how much we would like to leave for A tip !!! Ya' Right .............. Margaret Cone 1/19/12 Denny's in Ammarillo next to the La Quinta. We arrived Christmas day and I ordered a chicken with vegtables and a salad. My husband ordered a grilled cheese. His order came and I was given a grilled cheese by Paula and told eat this your order is not ready. I gave the sandwich to my husband and ate the vegtables. After about ten minutes I asked our original waiter for my salad. He gave me an ala carte salad with the blucheese I asked for. I ate the salad and waited for my chicken after around 25 minutes Paula dumped the chicken in front of me. We then ordered the desert the $2 pies and were charged for the $3.75 desserts. We complained and the waiter took the money out of his pocket and reimbursed us. I complained to Christine the manager and she stated: "There is nothing I can do for you." I don't know what I did to the staff to receive such treatment. I guess even Jesus hates me. Kathy Weber 1/16/12 I wouldn't recommend Denny's to anyone. I live in York, PA and have the distinct displeasure of having a former Denny's restaurant phone number as my phone number. I have been getting the run around from Denny's corporate for 2 years. Today I found out that Denny's here is a corporate restaurant so corporate controls the phone listings - which have just been published in the Yellow Book and on all other internet sites Suzy Suarez 1/13/12 Denny's on Hatch and Herndon in Ceres, California disappointed my family and I greatly! A disgusting acne filled young woman by the mane of Sandy gave us poor service today, she was so rude! Slamming our drinks, and talking about how "we are rude" and mocked my mother in a grotesque tone. It really disappointed me. My family love the service at Denny's except for today. My mother refuses to return. I was upset and embarrassed. Carl Joseph 1/14/12 The Denny's in South Hill Va has to be the worst ever. We stopped there while traveling to Mebane NC just before Xmas 2011. The service took for everand the turkey dinner that I order was stone cold. I complained to the server and she listened but did not even try to rectify the problem and the oatmeal my son ordered was like a thick paste. There were other problems with my niece and nephews food also. I was not offered a discount or such. I just reluctantly left a nine dollar tip because it was Xmas. 1/9/12 the dennys in Kissimmee florida near 192 irlo bronson next to silver spurs arena is one of the worst dennys. Biggest reason the are drug dealers working there drug users(servers ,managers cooks . and the worst part of it their general manager knows about it, please do something about it Fujirio 1/1/12 DENNYS IN 2530 SOUTH BRISTOL STREET, SANTA ANA ORANGE COUNTY, CA. This is by far the worst experience I had at a Denny's chain and will most likely not return to the chains in Orange County. I came here to eat some dinner around six and it took them one whole hour to get them to get our order and have it on our table( Food was cold). Then the waitress IRMA messed up on my child's Arthur Christmas shake (she just have us a plain shake), after that we asked for refills and the waitress never came back after she messed up on the shakes so we didn't see her for the rest of the night and never got our refills, check and a take-out box (ordered hot chocolate, and two waters). After all that we waited FORTY FIVE MINUTES to check out. I had to go up to the cashier and ask for my receipt and a take-out box. Manager didn't even apologies and just asked me if I wanted to leave a TIP!!! Until the service and manager situation is fixed I will never dine at this Denny's again. Tami 1/1/12 Let me start off by saying I love denny.s I had went to two location one on 95th and harlem and then one off of torrence in chicago il. Everytime I go to those locations I recieve great service I mean sometimes above and beyond like singing happy birthday to my six year old and everything. So I tried the one on like 99th and cicero and I was so disappointed. My waiter was krystal horrible I mean our cups were empty we didnt get a refill at anytime and we were there at least an hour. When we ordered we would like dessert as well but she never came to get that order. We ordered cheese on our broccoli but she said it had to be made or something not sure what that means or why it wasnt on my plate when it came out its just cheese. I think what was worse is that the manager was there and was doing nothing just sitting around people were complaining aboit her behind us and he just called her over he didnt apologize ir nothing I dont know if it was because it was the new years day night crew or what but that was the worse service I have had in a long time so dissapointed I think I will have to give denny's abreak for a while because it left a bad taste in my mouth Tammy Lee 12/30/11 We went to the Denny's in Windsor CA We want to let you know that we had GREAT FOOD & THE EMPLOYEES ROCK WE WILL BE BACK Leah 12/31/11 A huge Thank You to the staff at Dennys in Corfu NY! They made our Christmas lunch enjoyable with service in a timely manner, great attitudes and smiles! Cindy C our waitress was a pleasure as well as the manager on duty :) Thanks for a great day! mr. e 12/27/11 Amazing to read all comments. i've been in the resturant business for years and thought that as a regular you could better service. waited over 10 minutes before i left to village inn. they had 5 waiters and an over weight woman manager sitting two stools away from me socializing with her girlfriend. they couldn't serve me but it was amazing how they all could play with their cell phones and leave to go outside to smoke. there where only three tables in the resturant when this happened. i can see why they give away a free breakfast after the super bowl. i hope everyone reads my review and never eat at a dennys in utah. if you want a bad eating experience try dennys and ask them if they test Trish Luther 12/25/11 My husband and I went to Denny's on Christmas day(Hendersonville, NC, we arrived at 4pm, got waited on at 4:15 pm. The place was a little busy, no more than usual though, but we thought maybe because it is Christmas day, we might have to wait a little longer than usual, so that was ok. We'll 35 minutes went by no food, then we started noticing people that had come in 30 minutes after we did was already getting their food, so we started asking where are food was. One waitress told us it was almost done, just finishing our hamburgers, 15 minutes later, still no food, we asked again, this time it took almost 10 more minutes.An hour for a double cheese burger/ onion rings and a mushroom burger/fries. Now that was ridiculous, then we we got our food, my husbands was fine, but my fries were cold, my burger barely warm. I didn't complain until I got to the register, I didn't want to wait another hour for food. I complained, they didn't offer a discount or anything., they just said we're sorry. I'm very disappointed and will never go back to Denny's, not just because of this incident, but it seems almost everytime we go it's like this., but not quite as bad. We kept returning hoping that it would be better, but I'm beginning to think that Denny's is just sorry all the time. WE WILL NEVER RETURN!! WE WILL NEVER RETURN Ernie 12/21/11 Hello me and my famil visited a Denny's in Pleasanton Ca. On Owens dr. on 12/20/11 @ 1:00am . It was the worst customer service I have ever seen. There were 3 small groups of people eating. It took them 10 min. to even look up and see we were standing there waiting to be seated. Finally after we were seated we sat there for 15 min. And no one took our drink order or even gave us menus. Even after I made eye contact with the young waitress she continued to sit and flirt with a couple guys sitting in a boothe. She stood there the entire 15 min. Talking. At this point I am frustrated so my family and I walked out. As we walked out the other waitress who realized the situation said sorry. Deborah Bonney 12/17/11 My husband and I went to the Denny's in Clifton Colorado and the experience was horrible! The waitress looked like she didn't even want to be working and she took forever to take our order and she messed up on our order and it took forever to receive our food. I spent a lot of my hard earned money there and it was an awful experience. This was on November 4th, 2011 and now it's December 17th, 2011 and I've been calling the corporate office for a while now and it has taken them a while to give me my money gift card back, I still haven't received my gift card it's making me mad I just really want my money back and not even go to Denny's again. Kenny 12/18/11 The service was very bad I had ordered my breakfast and waited 27 minutes for a simple coffee refill, my waitress didn't even check on me. I never did get that second cup. However I was the only White man in the place, I watched as the manager shook hands and greeted all the Mexican people in the place and offered them all coffee refills. However I a white man was ignored, this is wrong on any levels. I believe that qualifies as racial discrimination!!!! So I guess if you are a white person don't eat at Denny's in Salinas California you will leave a thirsty customer. Vickie 12/8/11 Stop in Waco Tx off I-35 by Baylor. This place was sooooo dirty and the rest room was not any better. So I wonder how dirty was the kitchen? Had one poor little waitress working and she was doing her very best. Will not stop there again. Will the food really didn't taste that bad!! Ray 12/9/11 Wrote this below on Denny's web site on Sunday 12/04 I,m guessing Denny's doesn't care as I didn't get any sort of response. Service was not acceptable tonight at Denny's in Margate,Florida. The waitress Merline D was too busy to come back to the table my mother-in-law needed water and I needed a box for the left overs.When Merline came over and i complained about the service we were receiving she told me that she was busy with other customers on the other side of the restaurant it only looks like there were 2 servers for the whole restaurant. Sorry but we come to a restaurant thinking we will be served not for me getting out of my seat asking for the waitress to come by our table we needed water and a box. I dont think I will ever suggest Denny's to my wife for a option to eat Dinner with this kind of service. Pam King 12/6/11 I have always liked Dennys in the past. I was happy when a location became open in Davenport, Iowa. We became "regulars" there and got to know many of the servers. Most of the servers are wonderful, likewise the hosts and cooks. However, as time went on, the quality of the food and service began to go downhill. The servers were still great to us, but it took a very long time to get seated(and the hosts no longer do this, the servers do, which is why it takes so long) the food was room temperature and when we went to pay, we had to wait yet again! And again, it was our server who took our money. When I asked her if they were short handed that day, she said that Dennys didn't want to pay a host or cashier anymore so the servers had to do that job as well as their own. I understand the labor issues involved in running a restaurant, but you can't seriously expect customers to come back to a place where there aren't enough people working to make them happy. I tipped my server extra that day, because I felt low because I had to tell her that we were never coming back, since we had to wait so long to pay, and this had been happening consistently . I apologized for being an ass, but where is the manager? At low volume hours in other restaurants (Machine Shed, Village Inn, Ihop) cashiers are sometimes sent home, but the managers are expected to help if needed. I don't even know what the Dennys manager looks like, because he/she is never in the dining room. I realize that this place won't close because I stopped going there, but I am positive others won't continue to frequent it either, once they experience the poor management. Ther are just too many other places to go that care about their guests. Jimmie 11/30/11 Hi I just had to write a small thing that bother me about the Denny's at 28th St S.E. I went in to order a take-out last night and since they was not busy I sat my self "there was only four customer's in the whole place. I sat there waiting 40mins and the one person walked out the back 8 times and never offered service once. They acted as they didn't even see me. Ignoring me and know they could see me sitting there only this one person acts so. I still buy food from Denny's but not when this person is working and waiting on tables. That's why the U.S. is losing so much business if this keeps up they will be closed within 5 years. And folks who do a good job will lose their job because of one person who should had been hired from the first place....I gave #1 star because of the service the food is #5 stars... MR. AND MRS. RUSSELL HICKS 11/28/11 My husband and I have eaten at Dennys in Gun Barrel City, Texas since they opened last year 2010. We are there sometimes three times per day. Not only us but alot of other people have complained that on one side of the restaurant at 10:00 p.m. at night every night, Denny's allows smoking. I have heard so many complaints from not only customers but the wait staff also that do not smoke. We have talked to the owner Jimmy about this and he told us he is not going to stop the smoking in Denny's in Gun Barrel City, Texas. Although he owns other restaurants in Texas that do not allow any smoking. So many other older customers like us have health problems. I have COPD and my husband had a quadrupal by-pass surgery. We think it very unfair that this particular Denny's allows smoking and cares nothing for their patron's feelings. We also think it's sad that your wait staff is also subjected to this very unhealthy habit. There are two particular gentlemen that go in every night and get endless cup's of coffee and sit there smoking cigarettes one after the other. They never order anything to eat, just sit there and pay for that very first cup of coffee and have endless refills all night long. There are no smoking vents in this restaurant and it is driving alot of customers away. Thankyou for listening to this very valid complaint. Sincerely, Mr. and Mrs. Russell Hicks P.S. My husband and myself spend alot of money at Denny's not only on the food but also tips so please take this into consideration. Fallon McAnally 11/18/11 A group of 6 of us went to Dennys in Great Falls, MT for breakfast at 2:15am after a midnight movie..the waitress was horrible..we had to flag her down to get my order..she forgot 2 tables drinks..it took over n hr to get our food..i had to cancel mine cuz it took so long..i didnt even get my drink..the cook would come out front n watch tv..my friend ordered 4 slices of bacon n a side of toast..it took 45 min jus for that..n there was so much grease on the plate..another lady found hair in her coffee..their food was cold..there were 9 dirty tables in the restaurant..n only 5 tables that the lady had to wait on..so we complained n she said if u think u can do a better job then get up and do it..she swore at us..the cook cashed us out n he said that nothing would b done cuz his aunt was the district managers boss...i have never experienced such horrible service at a Dennys as i use to wrk at one..so i no the standards that the employees are held too.. ABEL Rr. Moreno 11/14/11 Have been going to the same Denny's # 7930 on 6131 Paredes Line Road in Brownsville, Texas since it opened. This past Saturday, November 12, 2011,, I arrived about 10:30 A.M. I was seated almost immediately, business was , what I would say, a little below normal for a Saturday. I was with my wife, we both ordered the "built your own slam" breakfast. I ordered, eggs, pancakes, hash browns and a oatmeal, my wife ordered the same except she ordered a biscuit instead of oatmeal. The order came in about 20 minutes, my eggs were looked excellent (sunny -sun up), I never ate them, the pancakes were severely undercooked, the oatmeal stale and the hash browns cooked to a crisp. My wife's order, the pancakes, again, severely undercooked, the biscuit was ice cold, and the hash brown, again , cooked to a crisp. Her eggs, which she had ordered over-easy, came over-cooked. We said nothing, paid our bill and walked out. Maybe the cook was having a bad day, cause, for all the times we have been going to Denny's, this has never happened. We will keep going, the waitresses are nice, the place is clean, It's just the food. I would suggest that someone have a talk with the cooks,, maybe they are new, but something needs to be done!!! One thing I told my wife, if this keeps repeating, and I'm not one to make threats, but, we will look for another place to go for breakfast.,,,,,,,,,Sincerely Yours Abel R. Moreno Julie chak 11/11/11 me my husband and 2 other friends went to denny's in Fife,WA. and i must say the service was horrible. we had 2 coupons for lunch or dinner and second meal free of equal or lesser value. we order our food 3 steak dinners and a double cheese burger and asked to be on 2 different bills. when we got done order our meal it took forever and it was cold. yet we still didnt say much to them, we were just happy out meal was finally here. after we had gotten done eating the lady gave us our bill on the same check. when we went to ask why were they one the same bill and only one coupon was used. she told me that since we came together that we can only use one coupon. but on the coupon it states that one coupon per person. yet they wouldnt let use split the check and use our 2 coupons. a very horrible place to eat and terrible customer service. will never ever go to any denny's again. Dennys Regular 11/10/11 As the others have said, I'm going to miss the Greenbelt Dennys. We tried to go this morning, and were shocked to see it closed. We were there recently and I think our server would have said something, so I suspect it was sudden. There are likely many people who would like more information about what happened. I always liked Dennys better than IHOP, so this is a blow, since we liked heading to Dennys before work on a regular basis. I hope Doreen and Yurika and the cooks found other jobs, they were good. Chipper Miller 11/8/11 There's nothing like breakfast at Denny's at 11:00 at night. Does anybody know why Denny's in Greenbelt MD closed? A lot of people in Greenbelt would **love** to see it open again. What can we do to bring back our beloved Denny's of Greenbelt? Edna Padgett 11/1/11 Why did you close Dennys Restarant in Greenbelt Md?? I also think you did your people DIRTY. Some of them have been faithful 22, 25 years. j 11/2/11 Denny,s 14400 e. 6th ave. aurora colorado. servers are parolees, drug addicts, lazy, liars not clean! you can see for yourself when you go there! one girl, jeannette has open sores on her hands, said there bugs in her sores, and was showing me this while serving food! she works wed. thru sat. evenings! i also heard a server threaten another saying "just wait until i am off paper and you will see what is going to happen to you"! i also heard him yelling at a dishwasher telling him he was going to call his boys to come and f*** him up and to watch his back! I got a look at his name tag his name was Michael. I also observed another server named Jenny on her cell phone texting while food sat in the window for almost ten minutes. she served her food finally, then disappeared never came back to the table to check on them! no manager could be found! another day a manager sat me and I smelled alcohol on him! I over heard him ask an older black lady if she had any pills she wanted to sell? she said yes! i left, it was just so disgusting to hear see and smell Elizabeth 10/30/11 My family and I stopped in on our way home at a Denny's in Chino Hills and the experience was horrible!! The waitress took forever to even ask what we wanted to eat and the food took so long that we almost walked out. Other customers in the restaurant seemed irritated as well and I kept overhearing tables around us repeatedly asking for things they needed that never came. The place was very dirty and shabby. Almost all of the Dennys's I've been in are dirty and have horrible and slow service....as to the one post that said some Denny's are corporate owned and others aren't which can be noted in how it looks inside and how well its run...personally if I were Denny's I would never let someone use my "name" like that unless they can keep up to corporate standards Robert Koch 10/29/11 Hello, I've visited the Denny's locatin at the Flying-J in Hope Hull, AL several times and each time I ordered the Grand Slamwich breakfast sandwich. The reason I like this choice is the maple syrup it's cook with. This location does not cook this sandwich with the Maple butter that other Denny's do. It will be a long time before I will stop at that restaurant again because of this. The maple flavoring is the selling point of the Grand Slamwich. Just thought you should know. joe 10/29/11 5 of us stopped into to dennys on sandyhollow rd in rockford il last night(oct 28 2011)around 7 it was kinda busy not 2 bad we werent sure what type of service and food we were gonna end up with cuz the one on eaststate st. in rockford,we didnt have that good of a experience last time we went.so we thought we would go to a different location and im glad we did cuz everything was excellent we got seated right away, the manager(a older guy)brought are drinks right away, the waitress(little blond headed girl) she came right away was very friendly we got appetizers we all had the clamchowder soup(excellent) are food came out very fast and hot she kept coming with the coffee and are refills. are overall experience was great i was very surprised we will defiently go back and i will defiently tell people that dennys has great service and food!!!!keep up the good work at dennys on sandyhollow rd in rockford Mr Jerry Martinez 10/28/11 10/28/2011 I dined at the Denny's located at 1745 El Camino Real for breakfast. I would like to state that my experience here was very excellent. Friendly staff. Great service food was perfect and prompt. My waiter was excellent. Resteruant was clean and the restroom was extremely clean and smelt fresh. It's been some time from my last dine in but this was great was to go Denny's Santa Clara. I will come back. pete 10/28/11 Sitting in dennys just south of Disneyland. The service sucks. I thougjt it was only the one in las vegas down the street from where I live, but noo oo...suckass service must be S.O.P. for dennys. They should call this place......lazyass. they just stand around. Yourface 10/27/11 One of the diners in Texas, not saying exactly where, is terrible. The food is fine. The place is clean. BUT, the PEOPLE that work there are insanely rude. I was fired for NO reason. I needed that job, and it was taken away from me in a matter of seconds. Corrupted management is the problem.. and my checks ALWAYS bounced. I shouldn't have to wait 4 F'in days to cash my check. So on a lighter note, I'm GLAD they let me go. I'm better off, and i don't want to work with slimy, dim witted people. Thank you. Bill From Wa. state 10/25/11 At the moment I cant find gas receipts to nail down the name of gas stop where we fueled and ate at Dennys, but was leaving Idaho & close to entering Oregon on I-84.. We went in Dennys for breakfast. My wife ordered , then I ordered 2 eggs over with hashbrowns , toast & coffee. The waitress said I couldnt have that" I would have to have bacon, sausage - or 4 eggs ??? Are you required to spend a certain amount if you go there?? Then she proceded to explain why to my wife ! My wife did'nt order ", I did. Did she think I was with my mother ?? We told her we did not need the childish explanation. What kind of stupid restaurant cant serve the public a breakfast they want", especially at a traveling fuel stop ?? If there is a minimum price before you will serve anyone it should be noted with a sign! Maybe the waitress should say < I'm sorry sir but the price is the same with or without bacon>> But I sure dont know why it should be ?? I thouth you were there to serve? keyla pacheco 10/19/11 My last visit to Dennys was on october 14 2011. went there with my kids to have breakfast and have something different. Oh boy!! we have something different. my daughter's fork was dirty, my son's toast with butter was a heart attack in the making and my napkin has a gum on it, I think was an used napkin , someone chewed the gum and put it in there. gross , all the way gross, better stay home and have a decent, clean and nice breakfast. 10/17/11 james stewart should be getting retirement pay from corporate he has devoted most of his life to you as a manager and a cook and only gets ten dollars an hour.is there any corporate stores that would pay and respect him the way he deserves to be treated? his phone number is 4197647060. he worked in michigan,colorado,utah,andohio. the best you ever had.LOYAL fan. never had a complaint about my service.dont know how he does it after thirty plus years. Suzi Rolly 10/17/11 Did not eat there. Put my name down for a 20 min wait. Went to the bathroom. No soap, I asked someone for soap. I waited in the bathroom since I was going to eat. While waiting, a server came out of a stall. She wet her hands and shook them and said " I'm not washing, just going to shake and get back to work" after I had said "there is no soap,I'm waiting". I complained, but not to management- She was too busy behind counter as I was told. I told them to take my name off of list and let them know which server it was. There was an excuse given. I left immediately. Don't know what to think. Suzi Rolly Luke 10/18/11 My wife and I go to Dennys in Show Low, AZ about once a month. We get great service and good food every time. But.... Last week we had 3 great grandkids and decided to take advantage of the "kids eat free" that Dennys offers. We bought dinner and when the bill came, we had been charged for the kids. When I asked the server why, she didn't say anything; just looked confused. The cashier likewise charged us for the kids' meals. When I asked why we were charged for kids meals, she too had that same confused look. I pointed to the sign about free kids meals and she reluctantly removed the meals from the final cost. Very confusing. Why offer something and then not follow through. It seemed like a bait and switch. I wonder how many people have ended up paying for free meals they shouldn't have? I used to like Dennys, but now, not so much. Stanley 10/15/11 I am a truck driver and I eat at Denny's all the time . The service is usually pretty good . Today 10/15/11 I was at the flying j at west Memphis and customer service was the worst I've ever got in Denni's , first they didn't have soup of the day at 4.00pm I didn't got any silver wear and at thi end the server just put the bill on the table before I even get a chance to order a desert . The manager offcourse didnt do enyting , probably he was thinking another truck driver want some free food. I've been in the restaurant business since I was 13 years old and I know how it is but every time I got a complain I take care of it . We drive all around America and I think we deserve a little bit better service . Thank you I hope you can do something about it. 10/16/11 We thought the Denny's in Clear Lake IA was finally shaping up. NOT. They fired the new manager who worked her butt off for the last few months. They fired her because she knows too much about what goes on in the back. I pray she shares all of this with the media. Did you know this Denny's is owned by some man from India?? Dirty, nasty and the waitresses eat food while they are serving. This particular gal was hired and she did everything in her power to make it better but due to the fact that she refused to befriend the old manager, she was scorned and let go. What a waste of her time. This place is connected to a pilot truck stop. I sure as hell wish they would do something about it. I could tell you horror stories as my son worked there for a while and they even hire drug attics!!! Gilbert Myers 10/14/11 The ENTIRE community in Aberdeen, Washington misses having a Denny's restaurant. The previous franchisee hijacked the one we had & made it into an America's Diner & IT SUCKS!!!! Please consider Putting a new Denny's back into our town. It is 60 miles to the nearest one right now! Chris 10/10/11 I have gone to quite a few Dennys in my years but the Dennys in Troy Missouri has quite a few things wrong with it from the teenage servers to management. I have never seen so many rude young people in my life. The night manager is rude and mean to employees and customers. The place isn't very clean and the food is ok. One good thing is the night time employees are always friendly. I like to see Amanda or Terri when I come in I know I will get good service from them. Don Myers 9/30/11 My wife & I ate breakfeast on 9/23/2011 at denny's in el centro, 1455 ocotillo dr. & the food was terrible. I had chicken fried steak & eggs & the steak tasted like it was cooked three days ago. My wife had a waffle & it was the same way. Will not eat at denny's AGAIN. P. Watson 9/28/11 Bythe, California: Tried this location for lunch. Very few people and we found out why; service was terrible. The manager left and locked the cash register so no-one could pay their bill. The waitress told him that she had to locate his phone number of FACEBOOK !! Took about 1/2 hour to be served. Tried it again for dinner - WORSE !! Only one table occupied. Waiter showed us to our table and disappeared (literally). The same manager kept looking at us but never approached to ask if we even wanted anything to drink. After ten minutes we left, walking past the manager. He didn't say one word to us. Now we know why there were so few customers. Marsha Black 9/24/11 I wanted to get a bit to eat before taking my son to the park on his birthday and I went into Dennys in Lathrop Ca and for a place not being busy at the time I got there , I had to wait over 20 mins just to get a seat for myself and 8 others! Started bad , should have known then to leave. took another 20 minutes to get our drink and food order. The fries were old and nasty and should really try and improve the taste of those things. all in all we were in there for 2 hours and 20 mins. and I didnt get to take my son to the park cause it was dark by then. I will not be going back to that Dennys. Thank You Marsha Black patkielski@gmail.com 9/24/11 Not a complaint just curious as to how I can contact your people in Public Relations. I have an Idea concerning the "Very Old Photos" on most of the Denny's restaurants we've gone to here in San Diego and I can put together an improvement in that area that would benefit your restaurants as well as your image and help the local communities as well. I have a sample of what a simple change would make in the local Denny's restaurant on Friers road in San Diego. An E mail address for you office would allow that image to be sent. Paul A. Atkielski I will contact the manager at that location to see if he might be able to put me in touch with your people or if that location might be interested in updating their location without Corporate assistance. The public relation benefit would be significant if your PR people were to give it some thought. Cindy 9/23/11 We were passing through Thousand Oaks and and saw Denny's off the freeway, so we stopped. The server was a nice person. I took my children to the restroom, and my son went into the stall and excitedly said mommy look what I found, he walked out with A HYPODERMIC NEEDLE, I screamed so loud and flicked it out of his hands. It was horrific. Roy 9/23/11 Last year (2010) i visited "Denny's" in Austin, Texas off I-35; the service was poor and i told myself i would never be back. This week my wife and I went to Vegas. We visited Denny's on the strip and ordered the new "Mac and Cheese Patty melt. An hour later we still had not received our meal/ refills..notta. I spoke to the manager who stated only one cook was working. One~! One freaking cook working a large restraunt in Vegas. I turned to the customer sitting adjacent me who had just walked in. I stated i had ordered my meal over an hour ago and still had not received it. We left. Others left with us. I WILL NEVER EAT AT DENNY'S AGAIN~! Your service is unacceptable. This is breakfast food...not a 5 Star restraunt. I hope your business collapses. michelle wells 9/23/11 to whom it concerns, a good company knows happy employs equals happy customers..I love my job and meeting people from all over the world.I was employed for 5 years and new mang. was brought in and all the old employs shifts were changed from morning to night and the hours were cut to make way for the new bosses friends. All the people that were let go were older.I ve contacted my regional manger no help written every Dennys site on the net no answer .. Your motto is our family taking care of yours. What a joke you do not care what your franchises are doing? I was eventually fired taken to court and had to fight for my unemployment. I told the judge there was discrimination and my boss and regional mang there was not. Nwo they are being sued and I am ready to jump on the band wagon. You need to look into this store, if you believe this should apply at your franchise store .. Your about to have some problems if no one looks into this store. Lebec ca .. thanks if you beleive your motto karen halstead 8/8/11 My husband and I used to go to the Middletown NY Dennys but havent been there in a few years, so for our 50th anniversary my husband wanted to go there for a steak dinner like he used to do . We took 2 grandkids with us and looked forward to enjoying the night out .1 grandson ordered the steak dinne along with my husband , I had country fried steak w potatoes & gravy which was always my favorite , the other kid had a burger & fries at least his turned out good .the steaks looked like they had been boiled , there was not any sign of them ever being fried , they said they tasted like all the flavor had been boiled from them . I wanted to complain but the guys went on to eat the " food" .Being our 50th anniversary we tried to make the best of it .My country fried steak was so crisp I could not chew it around the edges . My husband ordered apple pie alamode , how hard is that ??? Must be pretty hard since he ended up with apple crisp and caramel syrup . Yup the crisp was so burnt on the edges it could not be chewed ! then we get the bill , this GARBAGE cost us $72.00 ! We should have gone for burgers somewhere else and had some money left after ! We will never ever go there again or any other Dennys .If one is this bad I will not take a chance one another one being any better . John Myers 9/21/11 This complaint needs to be adress as so as possible. On 9/21/11 at approx. 5:30 PM. I entered the Denny's restaurant located 83 rd. ave & W.Bell rd. Peoria,Arizona.I was seated in a timely manner by hostess, who was also the person who took my order.My food order was placed at approx.5:35 PM. At 6:00 PM. no food.During this time,after order was taken,I observed waitress seat and cash out customers,until approx.6:25 PM. and still no food.All this time,I never seen this person wash her hands after handling the cash that was given to her by customers. At approx.6:30 PM. still no food.At that time,I left the restaurant. It appears this Denny's is not under control of any manager whatsoever.Other customers were mad because it took solong to get their bill.This complaint is about poor sevice and about health viloations. Mr. Martin 8/12/11 I was just in Denny's located in Hollywood Fl, last night with my wife and children and I must say that despite how busy the store was the waitress that had served us "Becca" was very professional and in great spirts. Even though we were one of many tables and when I say many I do mean that literaly. I watched this server handle over 40 customers at the same time. I recommend her for management and much more. Not only did she serve my family and my my self with speedy and accurate service she did it with a smile! As she did with all her other tables. The customers all spoke about how great she was. I recommend if anyone in stops in to this Denny's off Sheridan and Hwy I95 to go see Becca. Every time my family and I are in the area we will be in to see her. david 9/20/11 this is a review of the denny's on west lake mead, las vegas, nv. terrible service cold food and wrong food sent to table had to wait forty mimutes for the food could not get a cup of coffee and couldn't get check as everybody was in the back . this is not the denny's used to be. this denny is pure crap this was 10:30 in the morning on september 20,2011 with six people in the store Michael Alspach 8/15/11 I was told last night not to return to denys, they found my toothless smile scary, you gotta be kidding me right? no, thats what was said, not toothless grimace, not toothless scowl, they even said it to denote my happiness at the moment before they started in with me. this was the 5525 N SEPULVEDA BLVD, SHERMAN OAKS, CA 91411 location, a franchise, but heres the thing.. if Denny really cared about its name, it would NOT let franchises wreck their reputation in such a way, i would allow none to conduct business in my name in a way i DID NOT approve of, corporate, franchise or whatever.. it is still Dennys, and the reputation carries over to corporate from franchise, think about it. In other words, franchise or not, Dennys did it, said Dennys outside the building. just to Irk the manager paid my 6$ bill with over 1000$ in my hand, and for the FIRST time at that location (yes i eat there often, or did anyways) i actually did not leave a tip. I think we all need to start a class action suit. i can be reached at legal@redroots.org sis 8/20/11 dennys in checotah oklahoma sucks it is the management thatsoes not know what they are doing the place is clean but they do not know how to handle customers and employees alike.they are rude to them.want them to be too fast getting food out and often it is not what you order or it does not have everything in it,they need to slow down and make it right or put more cooks on the line Meredith Staub 8/20/11 Denney's in Avon Colorado is the worst.....it's dirty the managers are nothing but big kids and let the servers run the place. We ordered a milk shake and the menu said it was servered in a glass with a little more in the tin. HA-HA ....All we got was 3/4 of a glass full and no tin at all. When I asked about it, the server didn't even know what I was talking about. I would never recommend going to a Denney's when your on vacation or thinking about it going there ever..... Marta Palomares 8/20/11 Just yesterday, my family and I went to Denny's located on 1390 South First Street in San Jose, Ca. It was very late, and yet very busey. We thought we would have to wait to be seated, and wow was I wrong. This very well dressed gentleman by the name of Noe greeted us, and escorted us to our table. He also to our drink order, and brought it to us. That is quick service! We knew they were busey, and Noe took the time to ask us how we were doing. This is.great customer service. He made sure our server took our order quickly, and our food was brought out quickly. It was very yummy!!! We will return to this Denny's, and not just for breakfast! San jose, ca California 8/21/11 Denny's workers, are very hard workers. The servers get paid under min wage, and yet serve rude people with a smile : ) the value of a meal is very cheap, so even people like Cheryl can afford a meal. Do not blame the workers for Mexico being taken from them! Denny's rocks!!! hard working server 8/21/11 I have worked at Dennys for over 15 yrs and so suck and tired of people always saying they have bad service there is a big difference between service and slow cooks please do not take it out on your server we want u to leave and tip us as quick as u can belive that. I know there is bad servers out there but get mad at the cooks and manager theystill get Paid if u r Happy Or not. Tip your waitress Or stay home i dont cook the food. kaika 8/22/11 Let me tell u about my experience in one of the dennys restaurants, i went to have breakfast with my wife on a saturday morning to the dennys from hawaii the big island in kona.. i had the worse experience ever i could think off the food took so long it seem like if they wher short of staff only 3 servers wher ther for the whole rstaurant, i notice one of the manager couse he was just siting while watching the serves goin crazy runnng back n foward of how busy it was i was siting rght next to the table he was sitting i could hear him just complaining and saying "if all hes workers wher in drugs" when the servers wher tryng to do the best they could, what realy upset me was that one of the server went to him and told him about a mistake she ha made he snap and when crazy on her screaming in front of all the custumers and putting her down, i dont think thats right and it dont look good for the name of the restaurant DENNYS ... no name 8/25/11 its so sad that. a good server!!!. wants!!!!!!!! certain shift is told about needing make..what about religions right??? do we give ones that come in after a hard worker thats been there since the opening..(yes)we all women who wished we looked like barbie!!! but guess what we dont.. so what is that saying for our good employee..sad how that can make someone feel really low about there self. and is that respect??? sounds like mangement needs to have a wake up..this isnt right.. and yes iam that employee..GOOD SERVERS NEED TO BE NOT FORGOTTEN !!!! ALL BECAUSE SOMEONE DOESNT LOOKS LIKE A BARBIE SORRY IVE JUST GOT OLDER NOT UGLYIER..THANKS FOR HAVING MANGMENT MAKE SOMEONE FELL UGLY..STORE #8567 JESUS FLORES 8/26/11 I WENT TO DENNY'S AT CITY OF COMMERCE, CA. THERE WAS HOMELESS LADY SITTING OUTSIDE AND INSIDE ASKING FOR MONEY. I FELT SO UNCONFORTABLE EATING THIS RESTAURANT. BECAUSE IT SEEM LIKE NOBODY CARE ABOUT HOMELESS ASKING FOR MONEY OR SITTING INSIDE A RESTAURANT SLEEPING IN THE WAITING BOOTH. SO I TOOK OFF WITHOUT WAITING. I WOULD NEVER GOING BACK TO THIS RESTAURANT AGAIN. IT SEEM LIKE A HOMELESS RESTUARANT. Barbara Boske-Crane 8/30/11 I went to Dennys In Janesville, Wisconsin. The food was good. The bill was $22.33. I used my debit card and noticed two days later that Dennys charged same amount twice. I called up the restaurant and they said that they do not know how to fix it. If I let my bank do it, it will cost Dennys a large fee. I am a senior citizen and I feel taken advantage of. Larry Robertson 8/30/11 I started working at the new Denny's in Wharton,TX amd i was fired after only the 2nd day of the restaraunt being open, for not knowing the whole menu by heart. They let me work my whole shift and when the shift was over the let me go. The work the workers 8 hours plus with out a break. When the servers brought back orders that were wrong instead of throwing the food away they would put it back with the fresh food. And that is considered cross contamination. So think twice before ordering food there. Mike 9/11/11 Restraunt #8557 9601 I-40 East Exit 76 Amarillo TX 79111 (806) 335-9790 / (800) 694-0707 Smoking is ALLOWED in this restraunt, and there is no physical barriers so the entire restraunt has the smell of smoke. Filled out electronic survey and then rewarded with a coupon code only good at the restraunt which I will not return to due their SMOKING policy. No Name 9/12/11 If you think it is bad to eat there.. try working there for $2.13 an hour. Dennys is noting but slave owners. They dont seem to feel the need to follow federal or state labor and wage laws. Who is really in charge here? Sheri Lynn 9/12/11 We stopped in Elk City, Ok at a Dennys and the food was spoiled. Both my husband and I got sick and felt lousy the next day also. We have never been in a Dennys that was that bad. The waitress was all about her being pregant, blah, blah, blah,the dress code was something else entirely. Most of the people looked like they were going to a halloween party. If we should happen to stop there again for the night we will definately not be going to Dennys's..... We stop at Denny's in Victoria, Tx., that is just wonderful. People are pleasant, service is great and food is hot and delicious. Eric 9/6/11 My wife and I went to the dennys in Burleson and we had a new waiter was trying to do well. We waited about 30 minutes for our food we asked what was going on and he said that there was only one cook. Then after our meal we were waiting to pay and heard the general manager of the store talking bad about our waiter. yes he is young looking but he tried. general manager at that store was very rude. rest of staff was very nice. anonyonmous 9/6/11 Fuck Denny's I still havent got paid, I recommend to never eat their again.. we got shut down and all the employies didn't get paid Pat 8/26/11 I went to Dennys in Seattle wa on sat i order my food when it came the waitress never told me the plate was hot I burnt my handand then when i went to pay they ran my credit card 3 timesim never going back to dennys ever againafter I told the waitress the plate was hot she didnt say a word but then when she gave my friend his fiod she tild him after i said the plate was hot .Pat Davie, FL discust 7/6/11 I went to the Davie Denny's on Univeristy drive in Florida The female manager (who is white) was at the front register/hostess station and as my elderly companion and I approached the seating hostess station she proceeded to ignore us and act as if we were invisible. I told my companion to continue to a table so that she may be seated. She preferred a booth and both were dirty. I then asked the Manager if we could please have a booth and her response was very hostile and rude informing me "the booths need to be cleaned and you will have to wait" I informed her that we would wait. She then walked away and ignored us for a good 10 minutes and I reminded her that we would still like a booth. That is when she proceeded to yell at me and tell me that they were busy and I would just have to wait until someone could come and clean it. I asked for the manager and she said she is the manager. She threatened to call the police and I told her to go ahead and call them so that I can tell them how you treated us. She disappeared we waited an hour an a half and never got served. I am considering a law suit. Roy 7/10/11 My wife and I went into the Denny's on Plumb and Harvard in Reno Nv and the first thing I noticed after sitting down was how Dirty the napkin was. At most Denny's, I guess they wrap the eating utensils in your napkin. It grossed me out. Dirt you can see clear as day. I got another!! After eating we went to pay and noticed that the person at the cash register was wrapping the eating ware between ring ups. Now gross is that, handling money, basically wiping their dirty hands on your napkin so you can wipe your mouth...gross. this Denny's Manager was allowing that. In Butte Montana, I noticed the employees running out back for smoke brakes and running right back in and resume cooking everyones food. It is a wonder more people aren't getting sick..or maybe they are. Managers: START PAYING ATTENTION TO DETAILS!! Kris 7/11/11 I was so excited to get a Denny's close to where I live in Waco texas!!!! I used to love going to the one across town. The first few times I went to the "new Dennys," I was very happy, everyone there was nice and courteous, the food was good, and I ended up leaving satisfied all around and in turn left a big tip. However, the last 2 times I have gone, the waitress was SO rude, she didnot ask throughout the whole meal if we needed anything, she did not say your welcome when we said thank you, and she did not fill our glasses up. I complained when I left. I went yesterday at 9:15pm to eat dinner with my children, the same waitress was the only one working....walked up to our table and stood there....never said a word...just stood there looking at us...I finally asked if she was there to take our drink orders...once we finally gave our food order, it took them literally over 40 minutes to get our food....(there was only 4 tables full)...the managers response was somehow the order didn't go through. The waitress brought us more drinks, when our drinks were not empty. I ended up with three full drinks, which is not a good thing with younger children at the table. She brought my young son a cup without a lid, when I ordered a kids meal. I was so angry. I know my 14 year old could do a better job than her. I doubt I will go back. Dee 7/12/11 Hey corporated, i have a big problem, my wife is workin at dennys and nearly everyday she coming home complaining and crying, then i guess one of the managers push her, then it went from that to them takin hours from her, she went from 5 days a week to 2 days a week. she will go in and they ill send her home before any new person, its like their picking on her. the reason i'm writing now is because they have took her oof the schedule for all this week except one day, if i wouldnt have came home from virgina last week we would hve been evicted, because they want to act like ass holes, excuse my language. but we have recorded one of the managers tlking shit so somebody need to get at these people who you have workin because we about to take them or yall to court. the dennys is in ocala, florida west silver spring blvd number is 352 351 2299. please my ife been workin there nearly a year and um tired o dealing with the emotions, i've already talk to my lawyer so this is the last time we trying corporate. joba are already hard to come acroos and hard as times are right now people need their jobs, my wife name is niya. Robert Beenson 7/13/11 This is not a rating. This is an appeal to your marketing and store development department. Please...Please...have your people consider St Cloud, Minnesota (a busy thriving,active, market in Central Minnesota) for a store...corporate or franchise....no I am not a franchisee prospect....Just a hungry breakfast seeker that believes strongly that this town (100,000 trade area) needs an agressive food marketer like Denny's. Very few breakfast choices here. Look into the potential. It is here. Bernie Hamels 7/15/11 Me and my husband went to denny`s in the days inn.(443 main street,niagara falls new york). Sandra our waitress was rude and brought us the wrong meal. My husband said his food was very naste. The resterant was not clean at all. I WILL NEVER GO TO THAT DENNY`S EVER AGAIN!!!!!!!!!!!!!!!! Betty and Gary Galich 7/22/11 HI we would like to file a complaint abt the Boardman,Ohio store ...# 7402.....We went in to eat and after a very long wait we were advised that a party of 15 came in before us....The young family in front of us had already been waiting 45 mins for their order...The waitress Hope brought out a young manager and said this is the table thats complaining...The waitress was rude and the manager needs to go to school to learn how to work with the public...and to make matters worse we got our food before the young family who was waiting prior to us, questioned the manager about us receiving our order first and the manager advised them that our order was placed first and she would get check to prove it to them....We will continue to go to Perkins Family restaurant....Never have a problem there.....The manager and waitress both had a I don't care attitude not a good thing......Thank _You......330-757-1180 Jennifer & Kirk 8/3/11 We just walked out of the Dennys on Tropicana and Eastern in Las Vegas NV, at 4:30am after we waited 10 minutes to be greeted. No one ever came to seat us. We walked around the restaurant including the kitchen area. There was no server or cook in the building. We left and on our way out we saw the server standing in the parking lot at their car in uniform. We went to Blueberry Hill Pancake House. Wewill never go back again and the graveyard staff should be fired. stoked at denny's awesome server 7/27/11 i dont frequent much restaurants due to careless servers...unseen managers ....and filthy tables and booths ...but on this particular day (last year in may ) i stopped in at this particular denny's 2735 bay area blvd...it was here i met the most kindest, considerate server i have ever met !!!! she was extremely proffesional SHE KNEW HER MENU!!!! SHE KNEW HOW TO PLUS SELL !!!and even though i was so stuffed and there was no way i could eat dessert SHE STILL KNEW HOW TO CONVINCE ME to try it anyway ....what happened to this wonderful lady ??? i have not seen her since ...she worked alone on this day , she had quite a few tables as well but still she held her head high and with the biggest dimpled smile i have ever seen under pressure ...my food was hot the cook was prompt and the manager on duty was visible :) thats a plus for me ...the servers name was ROXY the managers name was crystal and i have no idea what the cooks name was but communication between the cook and server was awesome ....before i close this letter i want you to know one more thing find this server and bring her back please the servers you have now just dont cut it ....i've been there in the morning , evening and night and i see managers doing their work for them ...oh and no other server has offered me an appetizer or dessert recently ..you are losing money that way ..also my friend is a vegetarian and she wanted a bocca burger with seasoned fries ..ROXY knows her ingredients as well she told my friend that she might want to reconsider getting the seasoned fries cause it was made with a meat tenderizer ...so my friend ordered regular fries instead ..i called corporate dennys and asked them if their seasoned fries had meat tenderizer and low and behold it was true ....i am pleased at this particular denny's and i frequent it very often ...and because of this particular server i will continue to come here even though she is no longer here .. A. Mulligan 7/31/11 The Alamogordo, NM Denny's is the second worst restaurant I have ever been in (Waffle House somewhere in Arkansas is #1). I like the Denny's menu...that is basically the main reason why I even gave this restaurant a second chance. The first time I was disgusted at the sanitation and attitude of the staff. Then I visited a Denny's in Albuquerque after that which was absolutely wonderful!! So after that nice experience I had a weak moment so I tried our local branch again.... unfortunately the cleanliness took me immediately back to my initial impression of this 'rat nest'.... the ceiling vents were caked with dirt, the tables were not cleared of dirty dishes so even though people kept coming in, they had nowhere to sit unless at a cluttered table. I mentioned to the hostess who kept bringing people in that I know it is probably not her job to help clear tables.... but she actually started to after I recommended the idea. Anyway it took 30 minutes to get our drinks...45 minutes to get the food after ordering...which was all wrong...I was livid knowing that I knew better to give this place anymore of my money. The two times I have gone here I have had to complain to the manager... the second time they sent a represenattive. Bottom-line!!!!!!!! worst dining experience anyone could possibly be subjected to! A change of management or ownership is highly recommended....I oversee five restaurants and would be fired if my restaurants were this bad!! carol 6/23/11 we stopped at dennys in tusacola, illinois on june 23,2011. it was awful my food was notcooked and my husbands was burnt. it took 1hr to get our order and there was only 10 people there when we ordered. about 5 more then came in and got their big orders before us. when left i told them they needed new cooks iwas told 1 of the cooks was the manager. never again Betty 6/26/11 Working for Denny's many many years was great except for the last 10 of them. The company used to hire Management with college degrees but not any longer. Now ,even the most ignorant person you know can be a Denny's Manager, thus creating a not so wonderful work place. It was humiliating to even call MOST of them my boss, for they deserved no respect. Imagine the ignorant leading the ignorant. Most employees are from out of the country bringing their own idea of customer service ( which is, quite frankly non-exsistant). The result is a horrific mixture of a melting pot full of hostility. Completley untrained morons running around a restaurant pretending to provide customer's service. I have moved on to bigger and better things and now am employed by a company where your Boss deserves the title. I now have the good fortune to work around EDUCATED people and it is so very delightful. Combative Hostile Embarrasement Degrading = Denny's I Hope Corporate reads this. pam 6/27/11 i have a son that works for dennys thay treet him like poop he started with them when they took over the flying j in nebraskahe is the only white and NOT SPANISH THAY GIVE THE SPANISH ALL THE HOURS HE HAS WORK EVERY HOLLYDAY HE HAS ASKED FOR MORE HOURS AND THAY JUST PASS HIM BYWE HAVE HAD FREINDS GO IN TO SEE IF HIS WORK IS AS GOOD AS UTHER AND IT IS I WENT TO DENNYS IN S.D IT WAS BAD Lonnie 6/27/11 My daughter is twenty, and was hired at the new Vacaville dennys in 2011. When she showed up for her first day they noticed she was pregnant and from that point on she has been dicremenated against they cut her hours down to one hour a week and when she showed up she was removed from the schedule they are triinng to make her quit she has continually received good tips and all positive response from customers but when it come to the management they have did nothing but make her life miserable. i dont think its right, I feel she should file a discrimination charge with the labor board and get a lawyer, i will protest in front of dennys if she is fired or is forced to quit. So i would not recommend anybody go to dennys for any thing. and do the research they have been breaking alot of discrimnation laws. Diana 6/29/11 While on a Shop Hop this last week I had the misfortune to stop into Denny's for breakfast. I will give the address to you 11755 Pacific Highway Southwest Tacoma, WA 98499. Restaurant # 7861. I am in hopes that this will not fall on deaf ears. Not aware of the treatment I and my daughter was in for. On entering the restaurant there was no one to greet or seat us just a sign that said seat yourself so we did. We sat there waiting for someone to acknowledge us a good eight minutes when I notices a manager and five ladies standing in the waitress station. Talking to each other and one lady leaning on the managers shoulder. They were having a good time and enjoying what ever they were talking about. After a considerable amount of time I believe the manager ask one of the ladies to come see what we wanted. By now I am upset at the lack of service to the customers. The waitress took our order and was very nice but was not our waitress. Our order was then given to our waitress. The waitress who took the order then told our waitress we were unhappy. Her reply was out of line and very unprofessional. Her response should never had been said on the floor and where the customers could hear it. This was her comment "It isn't like I haven't been busy". Her remark and dirty looks should have been addressed by now the two managers standing there not giggled at. It when unaddressed and like it had never been said. Yes our waitress was busy I will say that for her. However it wasn't taking care of her customers it was doing side work and clearing tables which never comes before your customers. Not acceptable and not good customer service. Shame on you Denny's for allowing this in any of your restaurants. If it is one of your stores you should have more training and if it is a franchise I know if there are many complaints you can pull a franchise I think what should have happened is this. Waitress # 1 took the order and was great. Waitress number two should have thanked the first waitress for her help. When waitress number two was told we were unhappy she should of come to our table and showed some kind of concern. She should be apologetic for our inconvenience and ask "how can I make this right for you". Side work and clearing the other tables could have been done by the managers and other waitress that choose to stand around and talk. This is called team work and is just common sense the better you make each other look the better your customer service is. Everyone gains from this and no one looses. The manager, he showed me nothing as far as how to take care of the restaurant. He knew we were upset and all he could do was put a napkin under the table leg so the table set level. Oh yes he did pour me some coffee. Our waitress never came to the table but once. Never brought our food,refilled my coffee, or brought our check so we could leave. We waited about fifteen minutes for our check. I am thankful to the lady who ask if we were waiting for the check or we might still be there. And I am thankful for her thoughtfulness at the register. She told us she was sorry for our inconvenience. At lease there is hope for one person that works there. I have been a customer service supervisor for twenty-one years and never have I seen any thing like this. There is a lack of training and caring in how you do your job and it shows. If you don't take care of your customer they don't come back and if they don't come back you don't have a job. Or even think how it would be if the place closed because no customers. Think to yourself is this how I want to be treated when I go out to dinner or even to a store. I hope this is not going to happen to some one else and sad to say I know it will. Will I ever go back to Denny's? I don't think so at this point in time. I was totally embarrassed and I know my daughter was as well. It takes a lot to make me write a complaint because I believe you learn from your errors. I this case I don't feel that the management of this restaurant will ever change if something is not said. Thank you for your time. Diana David Cain 6/30/11 I have eaten in several of your restaurants while traveling. I sure wish you would put one in my home town of Morgantown, WV. Thanks 6/10/11 CENTRALIA WA DENNYS: we will not go to the Centralia dennys again it was dirty the carpets filthy the childrens seats were not clean had grim imbeded in the plastic sides and edges the window siles had not been wiped down some of the seats had tears in them not repaired, some walls needed wiped down very dirty I have never seen it like this before dont know if it is lack of employees or the economey and cant afford the cleaning but it was not good I give it a F- i would be concerned with the health of the customers eating there due to the above... unsatisfied customer sharon p 6/16/11 while visiting the plant city Denny's, we have never ever been so disappointed. This place should really close and lock it's doors forever. The servers were slow and showed a I don't care attitude. Not one black server in the place.(we are white). There were a lot of chattering and in the corner talk. Our server looked so high or intoxicated we got up and went to waffle house, where we were treated with the upmost respect. We never saw a manager talking to customers. Being professionals ourselves, this was a very degrading experience. It was about 9:45 p.m. when we arrived. Sad, Sad, SAD. Jim Garrison 6/9/11 Denny's Restaurant located in Rolla, Missouri near Highway 44. The waitresses were 5 star and the service was prompt. The Franchise owners are taking money out of this site and not reinvesting to improve their property. It is old, and needs to be renovated inside and out. They painted the outside but ran out of paint so that a 2 foot strip on the wall near the roof was not painted (Of all places, over the entrance) This is typical of the restaurant. They (the help) said that it was going to be done over three years ago and one year ago the closed for renovation. Nothing changed. The allow smoking and have the smoking in front by the door. Non smokers are in a back room with the smoke being circulated from the front to the back. Oh yes, of all things the pancakes were tough. Jim Garrison 6/9/11 My wife and I have eaten five times at a Denny's Restaurant which is part of a Flying J truck stop. It was new, large, airy, clean and a welcome sight. The waitresses were all prompt and cosiderate. The order was taken and served within a few minutes. The manager went from table to table to make sure everything was satisfactory. (It Was). Check out was fast and pleasant. I understand that this is a company owned which seems to make a difference. The Denny"s Restaurant is located in Sullivan, MO on Highway 44. 60 Miles southwest of St. Louis. I should not tell you this for you may stop there and then I will have to wait. I do not own stock in Denny's nor am I and owner. Larry Richardson 6/9/11 I took my wife and son to the Dennys, at 2608 Central Ave. SE Abq.N.M.There were about 10 customers inside when we sat down and ordered.It took 25 minutes for our food to arrive when they sat my sons Mac and Cheese down it was dry and you could tell it had sat for awhile in the bowl.I told him he didn't have to eat it.Then I heard my wife gasp and I said ,what is it?Look she said ,the lettuce on her sandwich was rotton,dark brown.I got really upset and called the waiter over and said I'm not paying for the sandwich ,he apoligized and said he was going to bring it to the managers attention.Now this is where it really goes South.We went to the register and a man who looks like he just came off a binge drunk starts ringing up our bill ,he has no I.D. tag on my wife asks are you the manager?He says yeah what do ya want?She says I want to see the bill.He says I dont have it your waitress gave it to someone else.At that point my wife says how do we know what were being charged for?Then they take verbal jabs at each other until I say lets go.We turned to walk out and we hear in a sarcastic tone ,Have a nice day.I was in disbelief that as a manager he never apoligized for the bad food but the waiter and waitress both kept apoligizing for the rude manager. Gloria Thompson 6/1/11 We went to Denny's on State Street, Santa Barbara, CA. on Memorial Day weekend with our family of ten people. Service was terrible, the manager did not care or help staff and the food was cold when it arrived. So sorry since many tourists visit Santa Barbara, CA. Never go to Denny's again. Lisa 6/4/11 Dennys in Warrenton, MO needs to learn how to staff their restaurant. I dont appreciate waiting 10 minutes at the counter without a person to help seat. As I walked out I heard someone yell "who is supposed to work the door?". My family went to Pizza Hut instead. Get a clue Denny's your manager AND staff need to be replaced! I thought to stop by your restaurant over sooo many choices and look what we got, NO service!!!! Pissed off!!!!!!! 6/4/11 I frequent the dennys In the "flying j" truck stop In Lodi, ca and right now there is no end to how pissed off I am - I have been patronizing this particular dennys since the day it opened - I am here so often that I and my wife have become personal friends with two of the employees outside of thier work environment. - I'm a regular - NOT any more - I got asked to pay my ticket for coffee @$2.16 a cup because they have a "2 hour limit if your not going to order food" which I have NEVER hear from any of the Managers or the wait staff. Now in all fairness I usually but not always come in and set up my laptop and get on the Internet and yes sometimes for quite a few more than 2 - thus has never been an issue - I've even sat at tables that do not have power outlets (the old restaurant had them at EVERY table a d have had to wait for extended periods of time for one of only two tables that actually have them - of those two only one has working outlets and they have no apparent intention on fixing the others - Now the manager that told me this today for the first time since they opened refused to give me her name. So I don't even know who to file the complaint about - the fact that I gave them the money for the extremely over priced and stale coffee means nothin to them and I will not return to this or any other dennys regardless of corporate or franchise ownership until it has been proven to me that my money is worth more than two hours. Jasmine Klingler 6/4/11 after you cook homemade meatloaf 2 times and stuck it in the frigh ones then you stick it back in the frigh again and then cook it agian john miranda 6/5/11 Got to Dennis at culver and trabucco,and took 10 minutes to get my drink order. From a server named Wendy. Further on I was so upset i refused my drink order and brought out a coke anyways. In her defence my wife told her to bring out a coke anyway. But I told her no anyway. The story goes on, that she brings out a coke anyway and spills it right infront of me. However poor rating won't come back, hate this place. Going to eat left overs when I get home. Denise 5/26/11 I've been confront with a young lady in Sioux Falls, SD with a very distrubing situation concerning their hiring technique. The current Assistant Manager hired there by their store manager do not have a high school diploma. This position makes at leaast 30,000/yr. The main reaason for my concern is that everyone is searching for a good job and this girl was given a position she's not qualified for. I understand that it's not what you know, but who you know! This is considered Racist and unfair for many who has been to college and paid out thousands of dollars in student loans. Please see that qualified people are in the right positions, if you want to continue your services for the future generation! annomus 5/29/11 Please help us with our out of control employee Candias cery. Our store is 2279. Surprise Arizona. unknown 5/29/11 I am a employee at Dennys for some time now. The store I work for has great customers. And mostly a good staff. The store I work for is 2279. My concern is we have a bad apple in our store who constantly blames everyone around her for her short comings. She harasses our hostess and is very rude to her on a constant basis. She talks about every employee that's doesn't agree with her. And makes a scence at least once a week. She speaks badly about the Mexican staff. She is trouble and a lawsuit ready to unfold. This has been going on for awhile. Our area manager has addresses the situation in the recent past. But you can not treat people the way she does and think it all gravy. One day she is going to tee off the wrong person and then what. This girl does more memos for record to try to justisfy her ego and manager i-tus.we have a new GM now and she kinda of know her from another store so now she thinks she boss. We need help at 2279 surprise Arizona. Please help concerned employee.the woman I speak of is Candias very a server. She has already threatened to Sue Dennys already. But she has no ground to stand on except she doesn't like the hostess.the Mexicans, the cook,our old manager. Its a everyday thing now when she comes to work and tries to bring our floor down with her drama and bad attitude. As well as speaking bad on other employees kim 5/30/11 I was waiting 45 minutes for my order. And the guests that came in after me got served first. It was very poor service. It wasn't even served to us directly. Its a discrace to me and my family. There wasn't even untensils to eat with!!!! belinda 5/14/11 I don't know if this will do any good or if I am just wasting my time... the Denny's in Nephi UT was ridiculous. My hashbrowns were burnt crumbs and the plastic American cheese slices that don't melt were disgusting. I ended up being sick for a day and a half after eating there on May 5 2011. What about a little quality control? unsaitisfied road tripper 5/15/11 Portage Indiana store #7200 needs to be shut down. Terrible service, mediocre food, took forver to get said food and when it came out it was wrong. There were 5 other tables in the entire place. I've been a server for 11 years myself and yes I understand being short staffed but our server had zero sense of urgency and no idea what she was doin. She didn't even make an attempt to ask how everything was, get refills, or prebus. I get it people have bad days but it was honestly the worst dining experience I've EVER had in my life. Instead of wasting money making stupid commercials Dennys should spend their money on propperly training their staff. Jackie Reynolds 5/17/11 We went to enjoy the new North Platte Denny's in the Flying Jay Truck Plaza on May 16, 2011. North Platte, NE has all types of food available, so a new eating establishment is not vital. However, an new experience is always fun. But... What a mess!!!!!!!!!! 1/4 full...no service....angry customers....angry yelling from the kitchen audible to customers...another customer shaking a finger in the face of the seater yelling about the service.... no one getting food. After 1 hour and 15 minutes, we left to go to another chain resturant. 1 hour after entering the Perkins establishment, we had eaten, visited with the personnel, paid our bill, and were back to work. Denny's cannot survive in its present mode. 5/17/11 I have worked for Dennys for numerous amounts of years. Corporate and now Franchise..although all complaints are recognized and relateable..Dennys has sold out their so-called standards to persons who only care about the money..bottom line..dollars...the entire staff including the management can only do what they are told to do..they themselves are un-appreciated and and seemingly looked down on by customers that seem to think customer service workers and management own the restaurants...they work in hostile environments...not because they want to but because they love to work...but sometimes people have perceptions of perfection that that they surely don't expect of themselves. We can't change the world..but I have heard folks saying "I will never visit that Dennys again.."but still do..the consumer focuses on the staff..but...honestly..there is no training..no encouragement from corporate or the franchise owners...because they are out for only one thing the money. It is a front..Dennys discrimin..these people ate stressed beyond stressed...no medical..no dental..and disregarded..this is not an excuses but there is a lot to undersyand about working in a restaurant...I apologize to everyone who has had a bad experience with Dennys..the number they provide for complaints...is a threat tactic for employees..but like any human being...they will always complains before they give nice comments for those who deserve it.ates within their own organization so..honestly..not all employees are bad..they are in a bad disposition..there is s cause and effect...undetstaffing..forty restaurant.. 5/11/11 I went to a Dennys, and they charged me for ranch. When I complained they said the only way they would take it off if I could remember who didnt charge me the last time I came about a year ago. They also said people got fired for not charging for ranch. Their policy is if it is not on the menu then they charge for it. So dont go to the dennys on pacific in stockton, ca. donna 5/5/11 you people have no clue i was fired today after a corp complaint 11 yrs service my third complaint its really to bad you do not value your people as much as you value your complaints if you aware of the waste you generate and the money you could save you would be astonished Colin Smith 5/8/11 I just want to say that Denny's food is getting better and for that I am thankful, but this new baconalia promotion is a boldface lie! I would love try many dishes with bacon but the crap that Denny's try's to pass as bacon is more like paper colored and shaped like bacon! Bacon is intended to be thick and crispy not thin and limp! Please bring us real bacontopia! With real bacon! Linda neupauer 5/8/11 Can you tell me how to contact the owner of the Dennys in Williamsport, PA? Thanks Kevin C 5/9/11 Denny's Layton, Utah....filthy, filthy, filthy. We walked in, and it took over 10 minutes before we were seated. The booth was dirty, and the seats were so sunken in, it was uncomfortable. Took about 15 minutes before the server came over to take drink orders, and it was not busy. There were a group of guys in another booth, who were sucking on the ketchup and mustard bottles...disgusting. When the server came to our table, I handed her our ketchup bottle, said I wanted a new one, as I didn't know whose mouths have been on them, and pointed to the table. She looked over and said, oh yea, they do that all the time, its disgusting...ok, then, did u want to go tell them to knock it off, and take the bottle? Do you even change the bottle after they leave? She said no! The restraunt itself was dirty, the windows were dirty, tables were dirty, floors were dirty. The employee's uniforms were gross as well....do you own an iron? Do you know how to wash your clothes? Your face, your hair? All the way around, this was absolutely disgusting, and I am reporting this to the Health Department. Blake 5/10/11 Denny's is a horrible place to eat and work. No attintion gets payed to anything, If you want quality food for your money that someone took pride in making. Dont eat at denny's. Ever mary ruth mabry 4/28/11 have a recipe for good meatloaf, wanted to share with you. 2 lbs gound beef sleeve of ritz crackers crushed 1/2 sweet onion 1/2 to 3/4 bottle babys rays bar be que sauce 2 eggs salt, pepper, garlic powder mix all ingredients together then work into the gound beef cook in glass loaf container 350 degrees for 45 min to 1 hr last 15 drizzle bar b que on top put back in oven for additionl 15 min the is governors meatloaf thank you. Mary Ruth Mabry 270 670 6412 email is maryruthmabry@yahoo.com G;oria Blakey 4/28/11 My letter is regard to your hiring practices. I am a counselor at a place called Wright House and the Denny's in Alamogordo, NM has always work with the clients we have helped( drug involvement etc.) Your had in your employment a waitress by the name of Heather Nyce who was an excellent employee, only missed 1 day in a year. We recommended that she go into a recovery academy which she did for the past 9 months. Denny's told her as well as her mother she would have a job when she returned. Now she is being told that " the dishwashers wife is jealous of her so they can't rehire her because they don't want to loose the dishwasher. Really??? She had a good following and still does but I'm glad to now that dishwashers wives run the company and will keep that in mind when I refer someone else for employment. Sincerely, Gloria Blakey 575-430-6224 Brenda Slate 4/29/11 I have always loved Denney's the food service everything. Three times I have visited the Denney's located in Tanger Outlet Mall in Locust Grove Georgia and all 3 times have not been good. Why did I go back? Convenience and prior service. I was there April 28 for lunch. I had a "new" type grilled cheese with cheese sticks inside. It was soooo dry and soooo terrible I could not eat it. I had my 6 yr old grand child with me and did not wish to complain but I should have done so. My grand child said her chicken smelled bad and also did not taste good and therefore she could not eat it. They had a bus load of people arrive and we had our order taken way prior to these people yet they received their food ahead of ours. What is wrong with this picture? I could not believe it. My daughter's nachos were very good but everything else we had was terrible in addition to being cold. I think I have finally learned my lesson ---no more visits to that Denney's. I do feel these issues need to be addressed as a lot of people were complaining about the service as well. Thanks for listening. michelle 4/30/11 I was in dennys in ogallala puttin in my app n gave it to this co worker n she told the supervisor lady that if she was to hirer me she would quit, now I believe that is discrimination, n that is a start of lawsuits that people dnt want! It is stupid and unfair to not get the job because one person dnt like u, I m callin n complaing to everyone I can, this is just not right L LeFrancis 5/2/11 The Denny's in Canyon Creek in Bothell Wa. has good food. A great lounge. But the reason we will never go back is the sickening way the employees are treated. This slovenly thing they call a Manager berates and insults his employees all the time. The staff there are very professional and polite. They give good service whenever we have been in the restaurant or the lounge area. Where as the managerial staff is very rude and stupid every time we hear him talking to the customers and staff. Not to mention the racial slurs we have overheard. We can no longer patronize a Denny's again. Wouldn't want to be a hispanic or black customer in that place ! DUNCAN WHEELER 5/3/11 BIG SPRING TEXAS -- ATE THERE 2 TIMES AND WILL NOT GO BACK.. WAITRESS WAS PLEASANT AND ATTENTIVE. THE RESTURANT HAD A FAINT ODOR OF ROTTEN FOOD. THERE WAS A SUB HUMAN APPEARING THING MOPPING FLOORS WITH A DIRTY STINKING MOP WHILE MY PARTY OF SIX WERE TRYING TO EAT. THIS THING (ASSUMEING IT WAS HUMAN) 14 INCH HAIR SLINGING AROUND WILDLY WHILE MOPING. THIS HAIR COMPLETELY COVERED ITS FACE AND FLOPPED IT BACK AND FORTH TO SEE. THE CLOTHES IT HAD ON WERE FILTHY. I TOLD THE CASHIER I DID NOT APRECIATE SEEING SUCH AS THAT WHILE I ATE.. HER RESPONCE WAS "I DON'T GIVE A DAMN" HE DON'T HAVE TO WEAR NO HAIRNET CAUSE HE DONT GO IN THE KITCHEN. HE MOPPED THE KITCHEN WITH THE SAME DIRTY WATER AS I WATCHED. Frank Guanti 5/3/11 Today I felt like having a hamburger and fries.....I made a poor choice when I went to Denny's ......The resturant was Ok and the service was good....I placed my order and in less than 5 minutes my food was in front of me..... The burger was precooked.........For 11.00 plus I expected to get a hamburger patty that was fresh cooked not pre cooked....The burger was smaller than McDonalds quarter pounder and not as good............ I ordered my food at 709 PM and by 719 PM I was finished.. I felt like someone took advantage of me... I can't cook a fresh burger at home in the time I had one at Denny's..... With a coke and tip it cost me $13.00.....I had a burger and fries... for a few more dollars I could of had a steak....I won't be in another Denny's anytime soon....... In addition to my complaint about the food I also have a complaint about the cook......I sat at the counter and could see into the area where the food is prepared... After touching his face and ears and scratching his head The cook never once washed his hands.... Why aren't the cooks wearing gloves when preparing food to serve to the public ?.... I stopped going to your resturant a long time ago because the quality of your food is sub par....I took another chance today and I had bad results again.......I will never go to a Denny's resturant again................ 4/26/11 why does Dennys rest. hire people to serve food to the public when they know they are carriers of a contagious disease, like Mersa, a highly contagious staff infection george crane 4/23/11 we have for over 30 years going to your stores at the Chapman store, in ahaneim cal, at leat twice a week and never, never had a complaint, your servers? great, your Manager? great, then we decided to go to the one in 2005 e.Katella in,and let me tell your. #1: we got there, took that little girl (with no experience ) ten minuts to even take our order. Husband ready to go: hold the sucke for a while, then he notice that the family of latinos of about 14 people wiating a lot longer for even their food to come and then the server brought: first two people their food, Second: she came five minutes later with three more plates but....she was passing them all over their faces and she was holding that tray on her hand when there was places where she could have set that tray and not be so rude to the customers and I could go on and on... that was rude and proffesional. Meanwile we waited and waited.....and nothing came to us.....Do YOu Get the picture. Where was that manager...nobody was in charge..what kind of fast cooking people and servers did you get for a busy weekend? judith flax 4/23/11 I was in dennys in daleville indiana and a manager verbally abused a employye. Andrew davidson was the manager Raymond 4/9/11 On April 8 2011 aftera day of golfing my friends and I decided to have a late breakfast at Denny's Golden, Co. on Youngfield service road. Service was great and our server was very nice. When we left I didn't realize I left my fanny pack and all my credit cards and check book everything just about my life. However our server notice it, turn it in and the next day when I missed it going golfing again-I called and the management and our server had put it away. I returned to the store and all was well, they gave it back we checked it and I was on my way golfing again. THANKS SO MUCH FOR HAVING SUCH GREAT PEOPLE ! Linda Messer 4/5/11 To start I had to wait almost 15 minutes to be seated when there were numerous tables open, then once seated I ordered a Jr. grand slam which took nearly 15 minutes to get to my tables, it was so ridiculous for my daughter that the waitress brought a plate of goldfish crackers to tie her over and openly stated that she had no clue why such a simple order was taking so long. My breakfast took another almost 10 minutes and the nachos I ordered as an appetizer came last after I had completed my breakfast and when I asked for a to go container I was told they were out and that she would bring me some tin foil...What the hell?? Finally I sat and waited with my tin foil warpped food, hoping it wouldn't leak in my car on the way home and patiently waited for her to come bring me my check which I finally gave up on and went to the counter and noone there could figure out where my check was so I ended up waiting AGAIN for her to find time to tend to us. It was hands down the worst experience at a Denny's I've ever had and the worst part is that I can imagine that it could have been far worse which is unsatisfactory!! I hope someone says something about store number 1991 on Fry BLVD in Sierra Vista AZ!! 4/6/11 dennys on belmont ave in youngstown ohio a friend and i went to dennys yesterday, my ordered our food. i took one bite of my nachos and pulled avery long hair out my mouth. needless to say, i lost my appetite. the waitress was not the "real" one i think she was a manager and also the . she stated she had cooked the food herself. she took the nachos off the bill. but kept telling me how clean her crew is. ill never eat at dennys again. Lynda 4/6/11 For years, I worked for a promoter and traveled all over the US and Canada so I have eaten in all kinds of places and can truthfully say that the meal at Denny's, 1760 FM 1960, Houston, TX was the absolute worse meal ever served to me. I ate three bites of the greasy grilled chicken and green beans. Thought this would be a non-greasy meal. The manager and waitress said not a word when I told them and quickly took my $10.05. judy 4/6/11 when you write a review about this very poor restaurant, it says above that it is not to be contacted to dennys corporate offices. nor is this site affiliated with them in any way. what the hell is this shit about then? your restaurant sucks and so does your very unprofessional employees. wake the hell up and smell the coffee while you are living it up in your condos and boats and getting rich on the publics hard earned money assholes!!!!!!!!!!!!!!!!!!! amanda 4/2/11 A new Denny's just opened up in Tye, Texas and the service if horrible, the smoking section is pretty much with everyone else. And when I asked for water at dinner time, the manager brought me a small orange juice glass filled with water. I asked for large glass of water to eat my dinner with. Who gives someone a small glass with dinner? After getting the food our waitress never came back and the manager is there also just standing there walking around. Every time we order they forget to bring our bread no matter what time of day. And I have to ask for silverware every time also. And it needs to be cleaned. I will not be going back until I hear better things about it. ROSE K - ORLANDO 3/27/11 My sister from Jacksonville and my cousin decided to have breakfast at one of your Denny's restaurants. This particular one was location on Orange Avenue #7954. I purchased the ultimate omelette, in which I received the western omelette. Also, coffee, hash browns and wheat toast. Everything was either warm or cold. The coffee seems as though it was old and not hot at all. The omelette was a fluff of eggs and filled with Hugh chunks on green peppers and onions and hartly and meat and no melted cheese. When I brought this to their attention. I was then given a small bowl of cold shredded cheese to put on top of the already cold omelette was was already falling apart. We had to replace our order at least three times. But, was still unsatisfied. And to top this off I noticed a white lady working on the counter first,and then proceed to the back grill to cook our food. She and her staff was not wearing any hair nets. I learned she was the manager of the store. the food had absolutely no taste and was cold. They would bring portions at a time. you would either get your eggs and later comes the other part to your meal. I eaten at many Denny's before which the food was awesome. I don't know what happen to this one. Our time of visit was 12:15. On the flip side of this. Your server Sammy was very patient was us and catered to our every need. Even Though some things he had no control over. In my opinion, he should be promoted, his customer service was the best so far. A large tip was left in our appreciation for his service. ABSOLUTELY NOT THE FOOD!!!! Food totaling $35.00 Theresa Reed 3/20/11 I will not go back to Denny's 3 dinners all cold. My husband said his burger tasted like the grill needed cleaned! The chicken tenders tasted like too much black pepper. The fish dinner was not good! The service was very very poor!! 3/14/11 To whom this pay concern' I was at your location at belvedere and austrailin. Our server Richard was absolutey rude and compleatly unprofessional. It was a very horrible experience and i will never ever come back here and eat again ! The resteraunt looked like a mess. It was horrible ! sick of Denny's 3/7/11 I ate at a Denny's and wound up with severe food poisoning. I called the manager at the restaurant and also to ocrporate office and did I get a I'm sorry nope not neither person I talked to uttered an apology to me. I was sick for two days and hospitalized. We will never eat at a Denny's again. Joseph Simpson 3/5/11 I was at the Denny's Located at: # 1601 Martinsburg Pike, Winchester, Va. My visit there was fine, and the food was fair, But took a bit to long to come to the table. The server "Julie H." was more concerned with conversating with her boy friends rather then to take care of her customers it seemed. This young lady definitely needs to be retrained in customer service policies for sure. Not to mention she was really kind of rude to say the least. And chewing gum and when speaking it was sort of slurred. I do believe to, that as un-managed as her long hair was, I would like to see her wearing a hair net, instead of her long hair touching the plates of food when being delivered to the table. I hope the Denny's Corporation, will take this seriously and to really examine this situation before it attempts to put another blemish on its Restaurants reputation. Thank You Desiree 3/3/11 I have been eating at Denny's for years, usually after a late night of partying we would meet at Denny's. It was a long standing joke about the food being trash, but honestly it wasn't about the food. I still eat at Denny's when it's late and were out running around and I have to say they have really stepped up there food. I usually end up at the Denny's in Reseda, Ca and have had no complaints abut the food. All this negative on your comment wall so I thought I would add some positive. anonymous 2/28/11 I was a waitress for the corporate Denny's for over 20 years at the Denny's in Rowland Heights, California. Then! with only 1 week's notice- our Denny's was sold to a franchise owner, Medhat Bechay who at that time had bought 16 Denny's franchises. I wanted to give it a try, but it was a whole new world. Corporate Denny's can be fun to work for; Medhat required that we sign a no joking (at all) policy. I knew that I could not keep that promise- especially with the regular counter customers and the fun drunk customers at 3 a.m. (How would I keep them happy?) Medhat demanded that we speak English- only in the front of the restaurant. His General Manager, Elena, broke this policy; she would speak Spanish to employees that spoke English (as well as Spanish).Also- Elena drastically cut the schedule hours of the longtime Asian and Caucasian employees and still gives the hours to predominantly Hispanic employees. You know- racism can go the other way, too. I called Corporate Denny's. I was told that franchise owner, Medhat, could do whatever he wanted as long as he had the same menu and followed their Brand Standards Manuel. I told Corporate that some employees at the Denny's in Rowland Heights filed a discrimination lawsuit with EEOC, but that I was not involved with the lawsuit. I was told that Corporate Denny's was not responsible for the lawsuits at their franchises. Now- I understand one of the reasons why they are selling their Corporate restaurants. Additionally, our Denny's in Rowland Heights, California was a management training restaurant for the Denny's Corporation. The franchise General Manager, Elena, wrote me up for something that I did that was a corporate policy- which I did not know was banned by Medhat and she threatened that I could loose my job. She is not a patient teacher. Too- I do not like being threatened especially after the Corporate Manager that still worked there had signed his name on the customers' check- the same way we had always done it for Corporate. ALSO- Corporate Denny's supplied us with accident(but not Medical) and great Dental benefits, paid holidays, and a 401K plan... Medhat offered us no benefits at all- plus severely cut our hours so he would not be required to pay the benefits. How much deprivation, discrimination, and disrespect can a person take before they declare that they need to "get out of Dodge" to maintain their dignity and sanity? Corporate Denny's sees it as a victory that they have sold most of their Denny's restaurants to franchise owners. I cannot speak about any other Denny's franchise owners, but in the specific case of changing it to a franchise is a DEFINITE DEFEAT for many of the employees. When a restaurant staff is seriously unhappy- this is translated to the customers who come to a restaurant for a pleasant experience. If a restaurant owner sees people that eat there as only a dollar sign and the employees as "the necessary evil" that takes away from his profits... then human rights are at risk and genuine caring for the well-being of others can be jeopardized. How does a restaurant owner expect his restaurant to be a place that folks are excited about coming to when in actuality it is a battle zone? I had some great/fun times when I worked for Corporate Denny's...because they do not check and control franchise owners using their Denny's logo- they will become a menagerie. Our country has decayed to where it has become fashionable to make people loose their jobs/ homes/ dignity/ education/ families/ etc. When people lives are all said and done- what will they have to say for themselves? What will we be known for? Will anyone know that we cared about them? I hope the customers I had at the Denny's in Rowland Heights knew that I did genuinely care about them... I sincerely miss my regular customers of so many years... I deeply apologize for abandoning you, but I hope and pray with all my heart that you will forgive me for leaving many, many of you without saying goodbye. ed 2/23/11 I'm sitting in dennys right now it took about an hour to get our food. Most of the people that got here after us are all gone. Now I've sat here 20 more minutes waiting for the check. Oh and letter me tell you about the food. I might as well just got a frozen dinner out of my fridge and taken a bite out of it. Don't go to dennys in boynton beach florida. Cindy Ann Thompson 2/21/11 I went to the Denny's in New Caney Texas, and was in the smoking section with my husband. The dark haired Manager was yelling at a employee that was off duty and the employee was finishing her breakfast at the counter, when the Manager with dark hair yelled at the employee if she wanted to keep her job she need to leave after her shift.. I guess the employee is not allowed to eat at Denny's after her shift? Very tacky for a manager to deal with her employees. Sorry that is the last time I will go there...... rebecca 2/12/11 hi everyone....... i like dennys. its a family place, a date place, friend place to hang out and talk but also you have to remember.... that its not 5 star place. if they are busy... chilll be nice ,understanding. the waiters are always very nice. virginia brown 2/12/11 My husband and I were very excited to hear about a Denny's in our area, so we decided we would try it. when we got there the wait to get in to be seated was not that long it just seemed normaly busy. When we were seated I noticed that people were not looking very happy did not think much of it. When the waitress came to tkae our order it was ok then about five to ten minutes later she brought the drinks back and took our order. We waited another hour for our food. I have nver had to wait that long ever for my food and i have always had good experiences with Denny's in te past. The management was not very good, they were very rude and and when we told them that our food was not good and our service was not good they made excuses and were not reluctant to do anything about it. It was the worst experience we have ever had Denny"S and I will Probably never eat at that location again.I really hope that corporate can get the probalem resolved. location was cannonsburg, ky louceono 2/13/11 There is an employee that is working for Dennys in Amherst oh that is in the process of court appearance because people have film of him going in to banks and taking money out of old peoples accounts. The police have been to the amherst dennys twice. Once he ran out the back door, the second time they got him. That one was for speeding tickets. You should really do a back ground check on all your employees. If you should try to wonder if this is true just check with the FBI. Robert Evans 2/14/11 Roswell New Mexio the store was a filthy mess. Dirty dishes food took 45min to come out and was cold. We got up and left. The manager said "THIS IS NOT A FAST FOOD REASTURANT' Never got the hole order out waited for toast and pancakes that we never got. I have never seen anything like it before. How can a denny's operate under these conditions 'SHAME ON THEM' WILL NEVER AGAIN GO TO ONE. BEWARE11111 The manager should be fired to run a establishment like that. Close it down..... unsatisfied customer 2/18/11 Dennys located at Flying J in Franklin Kentucky (exit4) It was 11am and not very busy. My hunbadn ordered breakfast and a glass of milk with his meal. I ordered a senior club sandwhich. It took 20 minutes to get our food, and when we did my husbands toast was burnt, no milk. Mine club sandwhich consisted of turkey,nearly no tomato or lettuce and no bacon. Both of our meals were too cold to eat. The sadest part was the manager was too busy to come and hear our complaints because he sent the waitress to tell us he was too busy cooking in the kitchen. Apparently he not only can't manage a restaraunt, but he can't cook either. This is the worst experience we have ever had, and if it had been our first we would never eat at another Dennys Where are our fries and onion rings?!?!?!?!?!? 2/12/11 My family and I went to the Denny's at 302 N. Academy Blvd. In Colorado Springs, Co. My 17 year old son ordered a burger and fries and I ordered a burger and onion rings. When our order came out we both were very shocked to see that my sons meal only had 10 french fries and they were not even whole fries they looked like they had been broke in half before they were cooked. My meal was just as bad I only got 6 quarter size onion rings. When we asked the server if that was a whole order she stated that they had change the portion size. WTH! The price did not get changed it went up. My husband and my other son ordered breakfast and their meals were fine. None of us were even given a refill on our drinks. When the bill came it was $50.00. Here they tried to charge for everything by it's self instead of the meal price on my sons breakfast meal. So I know my family will not be going back to that Denny's again they ripped us off! I can just imagine how many other families they have ripped off. I think the news media would like to hear about how Denny's is ripping military families off in Colorado Springs. celeste hurst 2/12/11 I visit dennys resturant after a Dr.visit and the food plate had chewing gum on it. Pamela Dittmeyer 2/10/11 Dennys in Huntington Beach, california off Edinger ave two waiters on Jan 26th 2011 were very rude and slow and getting our food and even used foul language where all of the customers could hear him cussing us out from the kitchen area. No manager on property and when he did show up not sure anything was even done to the waiters he said soory and i will let my supervisor know an they will call you...Well no one called and something should be done with these persons cause i have never been talked to in that manner ever for no reason and everyone had waited 45 mins or so for there food and they were not busy. whatever never going back to Dennys Pamela 2/10/11 Huntington Beach,Edinger Ave waiters are very rude and manager is not there to supervise employees. Had two waiters one was slow an they were not busy and the other one was rude and used foul laungage towards us and the other few customers herd him we were not the only familys in there there were about 4 tables around us an with small kids.This waiters mouth needs to be rinsed out and be turminated from his job. wheres the customer service,customer relations training going. shocked and angry at how we were treated. ? 2/2/11 I am NOT surprised by all the above statements. The employees are NOT treated right by their managements. Managements suck and need to be replaced in Florida. I will not be surprised if Dennys is shut down for good. It NEEDS to be shut down. A lot of customers complain how badly the employees are treated by their managers and general managers. Is it a surprise if we customers get bad service??? 2/2/11 SHUT DOWN DENNYS ON 950 STATE ROAD 206 West (EX FLYING J RESTAURANT) AND 2455 STATE ROAD 16 ST AUGUSTINE FLORIDA. THEY SUCK COMPLETELY. S. Stewart 2/3/11 We went to Denny's tonight 2-3-11 at about 7pm, #1 The sidewalks were completely iced over, (isn't the manager supposed to take care of that?) #2 EVERYTIME we ordered something the response was "Im sorry were out of that", We ordered Chips and Salsa The chips were Flimsy...? Not crispy at all! The Cheeseburger my daughter ordered was TINY the size of a 50 Cent piece. The Chicken sandwich that we ordered... The chicken was COVERED in Grease it was like biting in to a grease bucket, The tomato was Mushy, The lettuce was brown, and the bread was stale ! The only thing that was okay was the eggs. Also My 5 year old daughter ordered hot chocolate and Burned her mouth, My husband tried it and he burned his mouth!! Your not supposed to serve a CHILDS Hot Chocolate that hot! Not to mention the manager was RUDE! He kept saying its NOT his Fault!! AND we had to pay for this crappy service! WE WILL NEVER GO HERE AGAIN William Bohannon 2/4/11 Hi there. I just visited the Denny's inside the Flying J truckstop in Amarillo, TX at Airport Rd. exit. It was being run by a bunch of Morons. I won't mention the rubery stale yellow thing they try to call an omlete..I learned to avoid those last month. I did discover that Denny's has some of the best brown gravy and mashed potatoes and a very good hamburger....but not here. This one is apparently a rehab center for crack heads. 15 min for mashed potatoes and gravy with grilled mushrooms on top..to go. Now it comes out with the white gravy. Then he says it will only take 5 min...wrong..crackheads take 15 min...Then I had to reorder with a different crackhead and he had to repeat my order 4 times to make sure I would get brown gravy. I paid for both orders and they're both in the trash..you want to know why?..When the waitress brought out the final attempt she coughed all over it while she was handing it to me!! Unbelievable! Denny''s just go home. Your not even good enough for a truckstop. angry customer 2/5/11 The second I walked into the door, I was judged and harassed by the security guard. From that point on, everything went awfully. I am nineteen and got asked several times by the guard why I was out so late. Saying several times that me and the group I was with looked like we were 15. Soon after, we got kicked out for being too loud. We were never asked to quiet down. No politeness was once put into action at any time of our visit. After talking to the manager about what we had to pay for, he gave up ( I wasn't trying to pay for food that I wasn't going to be able to sit down and eat). He told us we didn't have to pay and get out. I was completely disgusted with how I was treated and how my friends were treated. After already being told we didn't have to pay, my friend realized that he left his phone inside the building. Now since they had something we needed, they completely changed there story and made us pay the bill before getting the phone back. After paying for food that was at this point was cold and disgusting; we then realize that the phone had been searched through and his parents had been called. That's invasion of privacy. After giving up and just wanting to get the heck out of there, we return to my house to find that they didn't even give us all of our food. Paying 50 dollars, after being discriminated and humiliated, for barely half of our order. This was my first experience ever at Denny's and I promise I will never go there again. Worse night of my life. Jane 2/8/11 I went to the Fredonia ny Dennys on Sun Feb 6 and had a server named Chris. She was rude, unprofessional and when i asked if I could have a refill she looked over at my husband and said sure they forgot to give me KY jelly at the door today. My children were there and I have never witnessed such a horrible rude waitress in my life. This was 11:00 on a Sunday morning n less, resturant wasn't that bust but it ws obvious there was a Church crowd. How can Denny's have someone like ger working for them, we will never go back Tim 1/29/11 I was just in the Denny's on 128th in Everett Washington. I asked for the 2 4 6 8 menu they said that they do not do it on the weekends. They have the sign in the window that said all day everyday.... When I finally got a menu they threw on the table and said fine. I got up and left will not go back there agian.... What happened to service? Almost none of the peop;e there could speak english and I got the feeling they were afraid for there jobs... I do not know if this is a corporate store or not but they shoud loose thier franchise if not if they are there should be some intervention by corprate... Frank 1/31/11 The Dennys in Turnersville NJ(Washington TWP) was the best Dennys I ever been to.The food was served hot,ample amounts,my ice tea glass was always filled before it was empty and the staff and management treated you like family.Never ever had a problem.The place was clean,I went in there for over 25 years,many regulars ate there.Sadly it closed up this year,hopefully it will reopen.I never seen such hard working servers and cooks. A. Slaughter 1/21/11 On 1/15/11 - we patronized the Denny's at 1 Center Road, North East MD. We placed a carryout order. After patiently waiting on our order, we were told it was ready. We grab it and go. Seems easy enough right? We get to our destination around 20 mins away just to find out that our order is not at all complete. I immediately find my receipt to call and ask for a manager. A manager comes on the line named "Hassan" and he ask me what is the problem. I tell him what items I'm missing. He said no problem, you come back and we will fix for you and give you extra! I didn't ask for extra but if he's trying to build bonus points for customer service so be it. My husband drives back to Denny's and after receiving the items, he notices that its still not right so he brings this matter to the manager and he choses to debate with my husband over this. After getting nowhere with this manager, my husband decides to leave everything there and walks out. Poor customer service!!!!!!! We will not patronize another Denny's anywhere!!!! ellie 1/28/11 Dear denny's, You have got to be the joke of all restuarants! Every location should be thoroughly inspected by the health dept and then shut down! Jorja Pradia 1/26/11 I was in Denny's in Houston, TX located @ 7707 Veterans Memorial on last night and for the second time in my last 3 visits had the same waitress. Needless to say, even though the food was great, the service was ridiculous. And the manager last night did not make it any better. This waitress (5025 Tiey D) was more intereseted in being on her phone and smoking than the needs of her patrons. The first visit last week I gave her the benefit of the doubt because my daughter told me too. Well a few nights later, I went back and recieved fantastic service from someone different. But last night I got the same server again. In an hour and a half visit I drank 2 glasses of tea. And that was because my glass was empty most of the visit. I had to wait for my ticket to leave. Well after 15 minutes, I got up and asked the manager was my dinner free, since my was so bad and I did not have my ticket yet. I told him that I had to wait for refills as well as the ticket. He asked who was my server. COME ON I KNOW that servers are assigned tables, he knew who my server was. It was like he was condoning her lack of caring. In a world of service oriented jobs, folks seem to forget what that means. TIPS ARE PREDICATED ON QUALITY OF SERVICE. Last time I will ever eat at THAT Denny's. Menno 1/2/11 I went to Denny"s in 3249 Chapman Rd.,Wytheville,Va.I am a professional truckdriver and when we stop we expect a good meal. I rec"d very poor service,overcooked eggs,a 1/2 hour wait and when I complained the manager gave me a book of coupons that she said could be used at any Dennys anywhere so when I went to use them in a different state I noticed they could only be used at the Va. location. The Dennys in that truckstop had good service but the food was awful. If dennys thinks there going to suceed in these truckstops with there poor quality food and usually poor service,their mistaken. I think the majority of people would pay a little more and have quality food.As of now ,I"m not eating at dennys again. best service 1/6/11 Dennys. At mill creek Salem. Oregon best service. Ever Bradley 12/29/10 I ate at the deny's in Las Vegas, NV on Ann and Simmons.. We ordered drinks first and before i could even finish the first cup i started getting that sick mucus like feelin in the back on my throat..its not from anything else because the whole day i was fine til we hit deny's..then it juss got worse and worse..i didnt even finish my food..i want to report them and sue them..because 4 days later and it still the same..after meds and alot of rest and water Mrs. Corder 12/17/10 My dining experience was sadly a nightmare in Shepherdsville, Ky. I stopped at the Denny's on lakeview dr. in Shepherdsville Ky, on Dec.17 around 5pm. I was sitting at the counter when a young lady entered the resturant and was speaking to a gentleman manager. They moved their conversation to the back of the house and this is where my problem began. There on duty as a server was a young lady by the name of Ryan, out of nowhere and very verbally this young lady started swearing about the other female whom had went to the rear of the store. It seems that the first young woman had been a employee and wasnt no longer, Ryan decides to announce to all in ear shot " I hope the BITCH dont think she gettin her job back" this is uncalled for. It was not professional at all, it ruined my meal, made the resturant seem trashy, and I simply got up left my menu and drink and walked out. Please adderess this ryan as to lady like, and business freindly conversations. I will not be returning to that Denny's I encourage others to boy cot as well DANNY 12/7/10 I WORKED FOR THEM AND I LEFT BECAUSE ALL THERE STORES ARE DIRTY. THEY HAVE HORRIBLE BUILDING THAT ARE OLD AND THEY HIRE MANAGERS TO COME IN AND PULL A MIRACLE OFF AND STRAIGHTEN THERE STORE OUT. WHEN YOU GET HIRED YOU NEVER GET ANY ANNUAL RAISE AND THEY WORK YOU ON CHRISTIMAS DAY. JEWS AND MUSLUMS GET OFF FOR THERE HOLIDAYS BUT A GOOD OLD AMERICAN CANT HAVE OFF FOR THE MOST IMPORTANT DAY OF THE YEAR. I WILL NEVER HEAR AGAIN FROM MY KIDS SAY DAD WHY ARE YOU NOT GOING TO BE HERE WHEN I OPEN MY GIFTS. I HAVE NO IDEA HOW THESE PEOPLE LOOK THEMSELVES IN THE MIRROR. EVEN MY TRAINING STORE WAS DIRTY, PEOPLE MAY ASK WHY, THEY HAVE A DEEP CLEANING PROGRAM THAT DOENT WORK. THE STORE NEVER CLOSES AND THE HELP ALL HAS BAD ATTIUDES. NOT HARD TO FIGURE OUT NO ONE AND I MEAN NO ONE RESPECTS DENNYS FOR BEING OPEN ON DECEMBER 25TH. THE HELP HATES IT . I WILL NEVER GO BACK TO A DENNYS TO EAT. THEY HAVE MANGER WHO DONT MAKE VERY MUCH MONEY DRIVING 2 HRS ONE WAY TO WORK. MANGERS ARE ALWAYS LEAVING.THE PERSON THAT MADE THE DECISION TOO OPEN ON THE THE 25TH WILL BURN IN HELL. Chris 12/5/10 I just came from Denny's #8028 in Sacramento, CA, where I was yelled at and treated VERY rudely by the manager in charge. When I tried to get some assistance (since our server was ignoring us), he snapped at me for waving to him a 2nd time when it appeared he thought I was just giving him a friendly gesture the first time. Then when he came to the table, I asked him for his name and told him it is unacceptable to treat customers that way, and he got beligerent with me, telling me he did not like my attitude when I first arrived. All I had done was sit down on the bench to wait for my friend, but he accused me of "turning my nose up at him" when he asked if I had been helped (total lie), refused to give me his name, and refused to help me. I will never go to that Denny's again, nor will the friend I was with. When I call to report him, hopefully he will be harshly disciplined. When I was a manager, anyone who treated customers so poorly was terminated immediately, no questions asked. a deprived emplee from doing his job function 12/5/10 The reason I am making this complaint today is because of the manager that work with at the Denny's in Novi, MI. I have been a employee for this company for the last year straight, and worked off and on for this company for over 13 years. This is the first time in my employment history with this company that the manager do not believe in costumer satisfaction. My number one goal I thought when I was hired in was to make every guest have the best dinning experience in a clean environment to keep them coming back,also tell there friend and family how great of a place we are to eat at. Over the last few months our night manager have been making that vary difficult to do. The first incident about how Alix talk to all the colored employees. He is vary disrespectful and rude to hes employees. I do have some conversation recorded. The next incident is when I had a table of 8 and about 1.30 am the table ask for 8 glasses of water and a craft of water to go with there meal. since it was right before bar rush plus the guess specifically for a craft of water I provided it for them. Alix wanted me to go to the table and remove the craft because the craft was only for juice. If we did not have that many craft i would understand but we have 2 racks of crafts and that is what the guess requested. i let hem know that he should go enplane that to the table, instead he sent me home for the night. In the month of December this year with the new menu we replaced a few items that we still have the stuff to make it with such as the Santa fa skillet. we have a guess that came in and requested one of the skillet but Alix would not let the cook make it for him because it is not on the menu. How can i provide outstanding costumer service if the manager will not let me? I do believe the manager is a an unjust manager and if this keep up law suit will be in the near future. What ever happen to costumers first? James Jones 12/7/10 I've been in Phoenix AZ two weeks. After eating at Denny's (E Bell) I was sick for 15 hours (Fish Talapia) (West Bell) Open sewer gases They had the door propped open with a chair. The Hostess said come on in, it doesn't smell in the back (yuck) Northern & 17 was the best but four customers two of which occupied the handicapped spaces used the restuarant for a club house and then took the party outside.I waited two hours and then when I started my car the four Jerks all jumped in there cars and were out of the lot before me. They showed me who runs that Denny's. So I came home and Denny's will loose approx $50. A week. from me. NO MORE DENNY'S for me. James Jones 12/11/10 I've had trouble at three Denny's In the Metro Phoenix AZ. area. I've filled this comment section out three times none of these were posted. What are they scared of could my complaint possibly spark a class action lawsuit, we may never know as long as I am denied my civil rights. James Jones 12/11/10 You Have not posted my comments. Could there possibly be legal action if you do. If not then why. Angry Customer 12/14/10 How does Denny's run out of sour cream? All I wanted was some quesidillas which I had to wait 15-20 minutes for. Seriously? Next time i want a quick snack, you can find me at IHOP! Chanel Reddick 12/14/10 After waiting 5 minutes to be seated, our waiter, Andre, asked my companions and myself if we were ready to order. Mid-order, he asked the table next to our if they were okay. Not only was that rude, but he then had us repeat our orders. After my companions received their food, I still had to wait another 5 minutes to get my quesidillas which did not even come with Sour Cream. I had to wait and ask our waiter, who informed me later that they ran out. One of my friends ordered unlimited pancakes and Andres forgot about the refill order. Thankfully, another waitress, Judy, gave his pancakes. We asked for a second refill and not only did Andre walk away to the other side of the restaurant. We waited about 10 minutes only to see him walk out of the restaurant. He had clocked out and didn't even give the 2 pancakes. All we wanted to do now was pay and leave. I don't think I will be going to this particular Denny's anymore. Although my experiences are always pleasant at the Dennys in Westborough. Especially with Abbi, Oscar, Chrisitan and Angelina as my servers. bill take out 12/10/10 the food was good in side but we got take out and it was not good Anonymous 12/5/10 Our Manager is AWESOME....Our new Owners SUCK!! We have not had hot water in 5 weeks, I know for a fact that the Health Dept has been called....3 times in one day before Thanksgiving...They came out the Wednesday after.....Didn't close us down but said our Hot Water Heater is not doing the job for it is A Hot Water Heater for a family of 4.....Yeah... Edward L Wentz 11/28/10 Denny's restaurants in York Pa and Westminster Maryland are two of the dirtiest restaurants I have ever visited. The carpets are not only dirty, but worn so bad they could not possibly be cleaned. The bathrooms are horrendous, the toilets are filthy, especially in Westminster Maryland. The urinal was not working and the closet bowl was filthy dirty, the walls were black with dirt around the baseboards. Doesn't the corporate office care about those who franchise theses establishments. I enjoy eating at Denny's but all the time i am dining I think about what the kitchen must look like. Ed Dr Adam Caldwell 11/30/10 I tend to have a higher expectation of ones personal and professional performance..I can say this establishment has met that expectation. Kendra, and others in Denny's are positive, professional and it is a real pleasure to be in their environment.. food was Very Acceptable Service was as better than I expected Cost is acceptable to normal lower cost dinning ...and a positive setting Stop in today... i can not speak for all of the Denny's out there, However i can speak for this one "Lafayette, INDIANA Denny's" this is one place im sure to visit again . 4260 State Road 26 E Lafayette, IN 47905-4817 (765) 448-1007 Grace 11/26/10 After reading other reviews on Denny's I can see major problems with this resturant. Wish I would have read them before going there. Visted the Denny's in Amarillo Texas, we were seated ordered chocolate milk to drink took long enough to get 2 then it tasted like powedered chocolate milk, orderd the prime rib skillet breakfast also ordered the super bird sandwich for me about 10 mintues went by then the waitress came out said they didn't have the prime rib (really) he then orered the same sandwich I did, in between our waiter said he fell behind because they were having a staff meeting! Cost $21.95 with not good service or food. Also a table was not bussed the entire time we were there!! danny 11/19/10 I JUST STARTED WORKING FOR DENNYS AND I HAVE BEEN IN 3 DIFFERENT CORPERATE STORES AND ALL THEM ARE DIRTY DIRTY DIRTY DIRTY, I WONT EAT IN THE STORE I WORK IN.I ATE ONE TIME AND GOT SICK. THE EXCUSE IS WELL YOUR OKAY FOR A 24 HRS PLACE. THERE CANT BE DIFFERENT STANDARDS FOR RESTAURANTS. DENNYS NEEDS TO DO THEM SELF A FAVOR AND CLOSE YOUR STORES EVERYDAY AT A CERTAIN TIME SO THEY CAN CLEAN. THE PEOPLE WORK IN DENNYS ARE SO NEGATIVE AND THAT INCLUDES MANAGERS. SOME PEOPLE HAVE NOT SEEN RAISES IN 3 YEARS AND THE COMPANY MAKES EVERYONE WORK ON CHRISTIMAS DAY. I HEAR HORRIBLE STORIES ABOUT WORKERS KIDS CRYING BECAUSES THERE MOM OUR DAD WILL NOT BE HOME WHEN THEY OPEN THERE GIFTS. I HAVE ONLY ONE THING TO SAY ABOUT THAT , SOMEONE IS GOING TO HELL. Unsatisfied Customer 11/14/10 The Dennys located at 42nd ave/Odessa TX Parking lot is too small to even be able to park. Order was lost. People seated after us I asked for a waitress to take their order and they got their food before we did. Waitress took a break--our food was cold and incorrect will NOT return Angela-432-978-0234 Linda Mettille 10/23/10 I just left the Denny's in Texas City, Tx. I am not a happy camper! I went to get two bowls of soup to go. After I made the order and waited 10 minutes for my order I asked the young man that took my order how long it took to get two bowls of soup. He then told me they did not have a cook on duty from 2pm until 4pm and he had to find the manager to come fix my food. I asked him what they did if customers came in to eat a meal instead of just getting soup to go. He told me the customer had to wait for either the manager or a cook to show up to get their food. At this point I am really not happy. I told him to just give me my money back and I would go get my soup elsewhere. He then told me the manager would have to ok my refund. I asked him how the manager was going to ok my refund when they could not find him to fix my soup and he told me I would have to wait. Finally the manager came out and told me he would fix my soup for me. So after another 10 minutes the waiter came out with my soup, told me the bread that goes with it would be another few minutes. Needless to say I told him nevermind the bread, I just took the soup and left. With their prices and their service no wonder no one goes there!! So my experience today cost me at least 20 minutes and $8.61 for two bowls of soup! NEVER AGAIN!!! Lori M. 10/17/10 I am currently not allowed in the Dennys here in Bolingbrook Il. I fell asleep after ordering some food one late night and i'm cursed. What it realy comes down to is there are 2 individuals whom I have had to complain about the food and service. So they have lied to their manangers saying they "feel threatened". I have asked the managers to please view the video. There is no abususive language or behavior. I was working 2jobs 7 days a week and had a reaction I didnt expect to medication. They don't want to hear it. This was over 6 months ago. I'm just finding out that their response is I shouldn't be allowed in the store if I am "drunk", and since they can't test for that I just can't be allowed at all. Not at 9 in the morning or 9 at night. These are the words of managers Robert given to him by dist. mng. Edward. Attempting to get service 2 days ago they asked me to leave the building. Unbelievable!!! cheryl 10/13/10 dennys resturant has such poor service its not even funny, they also have all illegals working in the resturant, there service is poor, there manager are lazy, and the food takes forever this resturant is such a joke Frank Whitty 10/11/10 I and my son Daniel went to have lunch at Denny's near the Del Mar Fairgrounds in Del Mar, San Diego county at around 1 pm on Monday Oct. 11, 2010, Columbus Day. We ordered a Chicken Pecan Salad, which is shown in the menu with 8 large plump pieces of chicken. We have often enjoyed this dish at other Denny's such as the one on Rosecrans Street near the junction of Highways 8 and 5 - we always shared it and enjoyed it thoroughly in the past. However, on Monday, today, the salad arrived, and I split it between me and my son. Then we went to eat it, but I could find NO CHICKEN AT ALL on my plate. Then I checked my son's plate, and there were two and a half small pieces of chicken. I called the waitress, showed her the menu and what she had seved us. She started to argue with us that it was OK. I asked to talk to the manager, and he started arguing that the amount of chicken on my place (I had meanwhile put one and a half of my son' two and a half pieces on my plate) was correct. I pointed out that the menu showed 8 plump, large pieces of chicken, as I had been served previously in other Denny' restaurants. He smart-alecky asked if I wanted the cook to cut th2 two and a half pieces into 8 pieces. AT THAT POINT WE JUST WALKED OUT. Unless Denny's takes care of this problem, makes up to both me and my son for (i) disappointing us, (ii) leaving us hungry when we tried to order lunch, and (iii) keeping us late for our appointment, WE WILL NEVER EAT AT ANY DENNY'S RESTAURANT AGAIN. R-I-P--O-F-F. The manager, the cook and the waitress should all be FIRED!!. They tried to STEAL FROM US. I am also making a formal complaint to Denny's corporate to give them an opportunity to take care of this problem and make amends, OR LOSE MY FAMILY AND FRIENDS AS CUSTOMERS FOREVER!! unsatisfied customer 10/4/10 This is about the Denny's in Arlington,Tx. off sixflags Dr and Watson Rd..... i was going there atleast once a week.there was a server there, older lady, short stocky,grey hair that is rude and slow.i heard her make remarks about black people, and how we don't leave tips and she hates waiting on us. i talked to the manager afew times and the ole girl still talks her stuff about us.she forgot our drinks, salads soups.forgot we were there!!! please!!!!she brags about making sure people get fired if she has anything to say about it.she laughed about it.bad attitude and rude. but acts so sweet that i was taken back when i just sat back and watched the last time i was there. last time i was there the middle of august this year.kelly was the manager, sweet lady but she has to do what the manager tells her to do. some friends stopped there at denny's this past friday, only because they just left six flags and were starved. seems this same lady is still there so i guess it's alright and condoned what is said about us people of color. my friends told me they heard a man say he was sorry he didn't know she was walking so close behind him. they did not know what happened but shortly later when they were leaving this grey haired older lady was at the counter to pay their bill, she had a slight smile on her face talking to another server about how "robert" is finally gone, he got fired. what i'm wondering is how far will she go to get rid of someone she doesn't like... seems she had it in for this man robert and she seems to have taken care of her problem!!!!! none of us will ever be back to that dennys starving or not!!!! and if we get good service we leave good tips!!!! Disappointed 10/3/10 What a horrible place, with horrible service. My friends and i waited for an hour and watched people come and go and when we finally complained our server asked us if we wanted our food to go. I will never set foot in another denny's again in my life and will go to the end of the earth to make sure that i do everything in my power to stop everyone i know and dont know for that matter from ever going to this so called restaurant. As for wether it was corporate or a franchise, it was a franchise but makes no difference to me corporate sells their name to these people so are held responcible in my book Chip 10/1/10 The Denny's at 11161 RESEARCH PLAZA WAY RICHMOND, VA 23236 had very poor customer service the tables were dirty the cooks in the back were dirty. I had to get up and ask for my own napkins even though the waitress was not busy. Some of the kitchen workers returned from their smoke brake outside and went directly to the back to cook without washing their hands. And worst of all me and my husband developed a case of food poisoning within 8 hours of eating there. We tried to contact the manager to report this but he just said he would report it to his manager and we would receive a call back but that never happened. And we will never eat at another Denny's again. Erline 9/29/10 That's funny, they want us to rate the restaurants from 1-5, what about 0? My husband travels with work, so he eats out alot. This evening he is in Winchester, Virginia, so he stopped at Denny's for dinner. He was there for about 15 min before he was waited on, then when the waitress finally stopped to take his order, she made the excuse that she was really busy. However, there are only a couple of other people there right now. He ordered his food, then she went straight to another table and took another person's order, who just sat down. My husband sat and waited for over an hour before he found his waitress to ask why he had not recieved his food, but the other person had already eaten his food and left. She said that the cooks were slow, then the manager brought him his food and said that it was the waitress's fault because she left his food sitting in the window for over 30 minutes. Several issues there, first, why is the manager trying to serve food that has been sitting for over 30 min, and why dont they all just accept responsibility and stop blaming each other??? From the other complaints here, why are they still in business????? Jesse 9/28/10 On Tuesday Sept.28th My wife and I decided to give Denny's another chance because of our past experiences. We went in with a positive attitude,thinking,it's Tuesday and service will be better than on weekends. But No-ooo it was worse, after the waitress took our orders, we sat drinking our coffee and waiting for our food. We sat and waited and waited and waited,our waitress came by and apoligized saying sorry it's taking so long. we waited about 30 minutes and finally we got up and talked to the manager and the general manager about the bad service. The manager investigated right away, come to find out the waitress forgot to turn in our order. Now I'm going to tell about the previous time we were there, the waitress took our order ,after a while we started noticing other customers were getting their food and we had been there way before them, then we noticed our waitress was at the front desk just talking away with other employees while our food was getting cold , so we motion another waitress and we told her our problem and she said I don't know where your waitress is at the moment so we pointed to where she was. So she went ahead and brought our food to us . Our food was a little cold , we also talked to the manager about that waitress. For sure we will never go to Denny's again . carly renee klein 9/26/10 On friday the 24th of Septenmber , I visited the ONLY Denny's in Watertown New York and was greeted professionally .I was seated and I placed my order..Then I couldn't help but to overhear a african american american gentleman talking loudly on his cell phone very far from where I was seated! I complained to my waitress and she went to the manager , who in turn went to the gentleman, low and behold this didn't make any difference because he just kept talking on his cell phone!Needless to say, there were three managers on duty that night and apparently they were scared to say anything out of fear of a lawsuit? This is what my waitress told me! I told the manager when I paid my bill that I would never , ever go there again! It sucks because I went to the same Denny's two years ago before it was shut down for whatever reason..and everything was fine, not this time however! So in closing I feel that all Denny's emplyees should receive some type of equal opportunity awareness/training as we get in the military.Thank you. Dan W 9/22/10 (This review is for the Denny's at 7375 State Street in Rockford, IL) We live an hour away from this Denny's in Rockford, IL, and while we have an awful Denny's in our home town of Palatine, IL we will stop at the Rockford Denny's when we're traveling through Rockford. We no longer visit the Denny's in Palatine because it has many of the faults of the other Denny's mentioned at this web site. So, the Rockford Denny's rates a "10" and is clean, well managed and everything you hope it will be. mary wagoner 9/11/10 My boyfriend an I recently went to a Denny's in Colorado Springs, Colorado. After waiting a while just for water and lemonade we were told that the Waiter had to make some more but at least it would be fresh (15min later we got it). We then placed our order, 45min later I asked (I guess it was asst mgr) about our order and was askedto have patience regardless that other people were eating that arrived after us. Found out that our waiter forgot to place our order! Our order was then placed to the head of the line. When we received it (I ordered a breakfast skillet) vege's were raw and my boyfriends food was totally wrong. Needless to say this was not a very good dining experience. kevin j munster 9/12/10 I am staying at the best western carriage inn, in sherman oaks. CA. The dennys that is attached to the hotel and who ever is in charge of ordering the food should be fired, this dennys seems to alway be out of ingredients. I have been coming to dennys everyday for a month. The ran out of hamburger buns, how does this happen at a hamburger joint. They ran out of cheese sticks for the new cheese stick sandwich. You get the idea kimberly morris 9/12/10 I went to a Denny's restaurant store #7541 on September 10, 2010 with my husband and dad for dinner and it was aweful. When we walked in all the employees were sitting at the counter not doing anything but talking to one another. We were the only people in there at that time, we were greeted by our waiter a few minutes after we walked in and told to choose where we wanted to sit. Found our table and sat down to look at the menu, that's when we noticed some of the booths had tears in the seats. Than the table right next to us had a lot of garbage on the floor underneath it and there was dust on the light fixtures. The over all appearance was terrible after we really looked at it, however we decided to stay and see how the food was. Than the real dissapointment came my dad ordered a prime rib sandwich and it was really tough and soked in grease. We brought it to the servers attention and told him the problem it was the worst meal I have ever tasted from a denny's and not worth the 24.00 that I had to pay. I would give this store a zero on the rating however it dosent go that low, I wont ever return to this location and suggest that no one else ever try it either. india 8/28/10 It does not matter to you higher-ups how the customers really feel, how the service is, or even how the food is. All that does matter is the money you people get while the restaurant workers absolutely kill themselves with long hard hours, and very little pay. (More for your pockets!!) If I were you people I would take a long look at what you are offering your employees and live off of that wage for a week. You would also have to work 12 hour shifts!!! You would not do this for you know it would be to hard. Have some decency and give the workers raises and bonuses again. So glad I am not you with no concern for the people who work the hardest. It must suck to live like you do, thinking you are above all others. boyd canterbury 8/19/10 the canon city colorado restaurant is really bad. there is no way i would ever tell anyone to go to that restaurant at all. the manger is rude, uncaring about his staff, and the people that come into the restaurant. i have never seen a manger treat a staff like this man treats his own staff. he should be fired. boyd canterbury SANDRA MISKIMINS 7/29/10 I WAS IN DENNY'S IN PASO ROBLES,CA. TO START, I JUST WANT TO SAY THAT THE SMELL THAT I GOT WHEN I FIRST WALKED IN WAS NOT PLEASANT. AS I WAS WALKING TO WHERE WE WERE TO BE SEATED, I NOTICED CHAIRS IN THE CENTER WERE RIPPED AND THE TABLES WERE WIPED DOWN BUT NOT CLEAN AT ALL. WHEN I SAT DOWN TO EAT, THE BOOTH THAT I WAS AT APPARENTLY IS A VERY POPULAR ONE BECAUSE THE SEATS WERE SO SUNK IN THAT I WAS SITTING KIND OF LOPSIDED AND VERY UNCOMFORTABLE. OUR SERVER WAS BUSY SO A LADY, NOT IN IN UNIFORM (SO I ASSUME SHE WAS A MANAGER) CAME TO ASK WHAT WE WANTED TO DRINK. SHE WAS VERY UNPROFFESIONALLY DRESSED IF SHE WAS. WE ORDERED AND THE FOOD WAS OVER COOKED. WHEN I SENT IT BACK...THEY FORGOT TO BRING ME MY FRIES SO I HAD TO WAIT EVEN LONGER. WHEN I WANTED A REFILL ON MY SODA, I HANDED THE SERVER MY CUP BUT SHE TOLD ME TO TAKE MY STRAW...WIERD. OVER ALL, THIS RESTAURANT WAS FILTHY, HAD POOR FOOD AND NOT COMFORTABLE TO SIT AND EAT. THANK YOU SANDRA Michael 7/30/10 Denny's sucks! I stopped going there long time ago. suzie 8/18/10 All Denny's customers need to realize that when you are at a Denny's you should ask whether it is corporate owned, or franchise owned. Franchise owners do not neccessarily follow the standards set by Denny's corporate office. If you feel that you are not getting proper service, and/or the restaurant is a mess, you are likely in a franchise owned restaurant. Denny's corporate will take your complaint calls and do their best to get the management and franchise owner to make amends and 'clean up their act,' however, if the store is owned by someone then they aren't beholden to Denny's to manage it better. That is a shame for Denny's brand because there are too many private owners that use the recognized name for their business benefit without doing their part to maintain a good brand image. I know this as a former employee of Denny's corporate office. They are a great group of people, who unfortunately get the brunt of the bad press caused by negligent franchise owners Ukulali`i Kalani 8/17/10 DENNY'S PHOENIX, AZ PROFILES PEOPLE OF COLOR AND SEGREGATE! MY FAMILY AND I (ASIAN and POLYNESIAN AMERICANS)WENT TO WEST DUNLAP DENNY'S IN PHOENIX, AZ (NEXT TO THE CRESCENT SHERATON) ON AUGUST 7, 2010 FROM APPROX 7:54PM-11:10PM. THERE WERE 17 OF US AND ONLY 4 CUSTOMERS WERE IN THE RESTAURANT, YET WE WERE PUT IN A COMPLETELY SEPARATE ROOM. IT TOOK 1 HOUR AND 10 MINS BEFORE OUR ORDERS WERE TAKEN IT TOOK 1 HOUR AND 5 MINS FROM THEN BEFORE OUR DRINKS ARRIVED AFTER I SPOKE TO THEM WHERE ARE OUR DRINKS IT TOOK 2 HRS AND 15 MINS UNTIL ALL OF US GOT OUR FOOD; HOWEVER, 5 SUBORDERS ORDERS WERE MISSING. THE PLACE WAS NOT CROWED THE ENTIRE TIME. OTHERS IN THE MAIN ROOM WAS SERVED BEFORE US, WHEN I FIRST ASKED IF WE CAN HAVE OUR DRINKS AFTER WAITING FOR AN 1HR, THE FEMALE WAITRESS GAVE US AN ATTITUDE. DONNIE, OUR WAITER WAS OKAY, BUT IT WAS THE MANAGEMENT AND COOK THAT SEEMED TO NOT WANT TO HELP US. I WOULD LIKE A DISCUSSION BETWEEN CORPORATE DENNYS AND WEST DUNLAP PHOENIX, AZ DENNYS ABOUT THIS UNACCEPTABLE BEHAVIOR AND SERVICE, AN APOLOGY, AND A FOLLOW UP LETTER HOW THIS WILL NOT HAPPEN TO OTHER FAMILIES OF COLOR. THANK YOU. rosa 8/14/10 DENNYS ON SOUTH TENTH STREET IS NOT THE GREATEST. THERES ROCHES ON THE RESTROOM FLOOR, THE CELLING HAS ALOT OF LEAKS FROM THE AIR CONDITIONS. IT RELLY SUCKS. THE G.M SCREAMS AT THE EMPLOYEES. THATS NOT COOL. THE EMPLOYEES USE ALOT OF PROFANITY. THIS MESSEAGE SHOULD BE READ AS SOON AS POSSIBLE. THANK YOU Dave S. 8/14/10 Hi, Service at Denny's Restaurant, 5280 Mowry Ave, Fremont CA. We went to above Denny's for brunch on Saturday 14th of August 2010 around 11:50 am. We waited 40 minutes after ordering to find out our order was not placed with the cooks. The waiter said the cooks were at fault and the manager Shazia said the order machine did not forward our order to the cooks. We left in disgust. We went to Dino's in Fremont and got great service. Disgusted Customer, Dave Page 1   Page 2   Page 3   Page 4   Page 5   Page 6   Page 7   Page 8   Page 9   Page 10   Page 11   Page 12   Page 13     Write A Review For Denny's Corporation Corporate Headquarters Note: This is not to be used to contact Denny's Corporation Corporate Offices nor is this site affiliated with them in any way. 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