214 Reviews For David's Bridal, Inc Headquarters & Corporate Office

Consideration

I think you need to be more considerate when it comes to your customers, I paid cash for a dress got into a car accident, was disabled for about a year and a half ( have the doctor's note to prove it) called several times after I recuperated, one store consultant told me everything is ok, and now I hear that the dress was given to charity and that I won't get my money back.... I leave overseas and I work very hard for my money and your company cannot even make a consideration? In life you need to be fair, and you have treated me unfairly.... I leave you who your conscience.

shipping fees

Ordered a dress totaled at 229.00 today at the Tupelo MS store; on David Bridal website it states: free shipping on all orders $99 or more, no code required, i was charged $20.00 dollars for shipping the dress is to be shipped to the store in Tupelo, MS in two weeks, Just need someone to clarify this for me. Thank you.

bad service

Brought a dress in February it didn't get there until a month later I tried it on and it's too big the dress was sent back and now I'm still waiting for it's return and it's been two months! why I'm i still waiting? the wedding date is a month away I will Never go there for anything again.

Horrible

Horrible and poorly trained staff. It's obviously not just a retail store issue but part of the overall company culture.

Horrible

Independence MO store misqoutes alterations and when you purchase a dress and size based on that and then you find out it will be 3 to 4 times that amount. Now I am stuck with a dress that doesn't fit and since I got a good deal on the dress they told me there wasn't anything that they could do.

Rude & Poorly Ran

Bought a dress at full price, one week later it went on clearance and my dress wont arrive for 2 months!! Not to mention the lady that was helping me was attending to 3 other "brides" and cancelled my bridesmaid appointment due to needing a lunch break.

Torres

This is the worst place to go if you are getting married. They make a so many mistakes and only have an excuse after excuse for themselves. The online invitations I ordered came wrong, not only in store is horrible so are the online services!!!

HOW!

Can you treat women this way? How can you treat us this way days before our weddings? How can you make transaction errors and scam us!

Worst service ever!!!!!!!!!!

Worst service I have ever had in my life. Will never ever go there again. Had to pay 2x the amount of the dress to have it altered and they are rudest people I have ever met! Never again!!!!!

Zero customer service

Tried calling corporate office for help with billing issue and was hung up on by the rudest person that clearly had no manners or training. When I called back and asked for manager or corporate president name, and she then refused to speak. What company acts like this? Do they not see these reviews? I can't give a zero so forced to give one star. Trust me they don't deserve that.

Terrible Customer Service

My daughter purchased her wedding dress at the Fort Collins CO store and she bought her current size, well, she has lost weight and is continuing to lose weight so the dress does not fit. She went into the store and was told that she would have to lose 20 pounds for the dress to be unalterable as you can only go down 2 sizes and then they can't alter if you go below that. She was put in a dressing room and nobody came to her, she put the dress on and had to have another customer zip her up and then the store manager never came and when she did finally come she said my daughter smelled like cigarette smoke and so did the dress and they wouldn't exchange it. She treated my daughter like she was trash. DO NOT BUY YOUR WEDDING DRESS/BRIDAL PARTY DRESSES AT DAVID'S BRIDAL.

dreadful!!!!

I'm extremely upset with Davids Bridal. The first time I went in to try on a Bridesmaid dress and 2 flower girl dresses for my daughter I had an appointment . When the receptionist told the women I was here I seen her roll her eyes and say " a brides maid really!" Ok not a good start. Today I went in to place my order and I could not get anyone to help me. I was told to ask someone else and one of the women told me she was new. So i replied "i just need someone to zip my dress" but i get she wasnt trained to do that. 1 hr later and 2 kids with me. I finally walked out. So upset and unhappy!

dreadful!!!!

I'm extremely upset with Davids Bridal. The first time I went in to try on a Bridesmaid dress and 2 flower girl dresses for my daughter I had an appointment . When the receptionist told the women I was here I seen her roll her eyes and say " a brides maid really!" Ok not a good start. Today I went in to place my order and I could not get anyone to help me. I was told to ask someone else and one of the women told me she was new. So i replied "i just need someone to zip my dress" but i get she wasnt trained to do that. 1 hr later and 2 kids with me. I finally walked out. So upset and unhappy! How are yo u still in business is crazy to me.

Worst experience ever

It took them three tries to order me the right size dress. When I finally got the right size dress the seamstress was so rude to me. I will never deal with David's bridal again. I'm so glad I didn't get my bridesmaid dresses from them. This company will never see business from my friend family or I ever again

Never again ..they ordered the wrong size dress and advised me I had to pay for alterations ..horrible store Easton in ohio

Rude

In Novemeber 2012 my daughter put her wedding dress on layaway at the Hagerstown, MD store. Since the dress on the rack was her size, this is the dress she was sold with the understanding it would be steamed and cleaned. She took it back 2 months ago for alterations which were done. When she took it back today for steaming and cleaning they told her they don't clean the dresses. And it won't be ready to pick up from having it steamed until 8/15 for her wedding on 8/17 so no time to take it somewhere else. So she's stuck with a dress that is dirty on the hem and has all the other brides-to-be pit marks. The managers response was "well it's just like buying off the rack at Wal-mart". Except it's $600.

Customer

Davids bridal has unprofessional managers that talk to you with such disrespect and they gossip. I asked a manager at the redlands store if I could have the corporate number to speak to a supervisor and I was told that I was playing the system. Now tell me if I am wrong. When you go into the store and you are not satisfied with the service or results can younot ask for the corporate number no matter how many times you have to do so. I was so disrespected I wanted to run out of the store. When you call to complain or discuss a matter the number to their corporate office is a recording that says that they will call you within 24 hours and they never call you back. I am going to keep trying until I reach the top so that my complaint will be heard.

worst ever!!

I have no rating for them when I went to the store two days in a row no one helped me and when I asked for help it was like it was too much to ask for help. They didn't have the dress I wanted so i ordered it from another store in another state paid for overnight ordered on Saturday called I on Monday because there is no tracking info she said because ups dont pick up on the weekend it is Wednesday the day I am supposed to get my order and still no tracking info so mad at the whole thing. Better off going to Macy's you will get better service.

Rip off !!!

I will never do any form of business with this company again. I ordered a dress a dress for my daughter. It was sent to a different state . I was promised a full refund and the dress for the inconvenience. Long story short, they mysteriously have no record of the sale at all. Now what ? My daughter missed her prom, I'm out $175.00 and I'm pissed. Don't buy from these people !

Selling of Personal Information

I cannot agree more about the selling of my personal information to partner organizations. Since going to the store to look at one dress (an experience that in itself was not enjoyable), I have received countless emails, mailings and phone calls. What is worse is that it is impossible to address this with the company. It would be nice to have a way to express disappointment with the corporate headquarters in a way but they do not have listed information. I would not recommend David's to anyone. If they cannot make money selling dresses and all the other garbage that they sell they should not resort to selling personal information of clientele.

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