1001 Washington St. Conshohocken, PA 19428
(610)943-5000
Reviews For David's Bridal, Inc Corporate Office
Marjorie Westfall  | 5/14/12 |
| We went shopping at Davids for my daughters Wedding dress found one she fell in love with!! The it was on sale, the manager looked it up, not once but twice and said it was available!! So we said we would be back Monday to pay for it, asked if we needed to put any money down for deposit to hold dress, was told NO!!!! So we go there today and they tell us they can't get the dress!!! Tried to get her to try on others and all they could say was SORRY well sorry doesn't cut it!! This is a HUGE MISTAKE!! How can this happen, she is heart broken!! Davids Bridal Terre Haute IN | |
| Clarence Lewis | 5/16/12 |
| This is the bottom line. Right HERE! I have never seen a retail outlet like this one! I cannot believe the complaints, as they come right after another. My Direct question is, " how can a store just blatantly Keep your money when you decide for whatever reason you cancel a wedding? what does Davids Bridal have to do with one's wedding? Are you kidding me? The Redlands Store (Redlands, Calif) tells me only the Bride can cancel the Wedding. I Paid the Deposit ON THIS DRESS, not the bride. This BIMBO AT THE STORE tells me they have to see what the bride says, and they are launching their investigation into the cancellation of my wedding to this lying ass woman; you find out you are not marrying the woman you thought you were marrying and then you cancel. So what? Why create some Phony arbitration to keep from returning someone's money? I don't care if my (now EX) cancels or not! I just want my refund, and it is a shame I have to call my bank and get my refund that way OF REVERSING THE TRANSACTION,...why go thru unnecessary bullshit? THIS IS the Craziest thing I have ever witnessed. Is the wedding dress industry that bad? are people making their own dresses therefore making it bad for these stores retailing said dresses? IF I HAD SEEN THESE NEGATIVE FEEDBACK LETTERS I NEVER,....EVER EVER, EVER, EVER, EVER MESSED WITH THESE TOTALLY IGNORANT PEOPLE! YOU LIVE AND LEARN; THE BUSINESS THEY DON"T SEE WILL HURT MORE THAN ANYTHING. shame SHAME SHAME SHAME SHAME AHAME SHAME SHAME ....THE CRAZIEST CRAP I HAVE COME ACROSS TO THIS DATE. ARE THESE PEOPLE FOR REAL? REALLY? REALLY? I TELL YOU WHAT------GIVE THEM 50 STARS FOR NOT RETURNING MY MONEY,....THESE HARD UP PEOPLE SHOULD JUST CLOSE DOWN AND MAYBE OPEN A SWAPMEET, BECAUSE THATS HOW TACKY THEY ARE...... DAVID'S BRIDAL MY ASS THESE PEOPLE ARE ANAL RETENTIVE WITH FULL CRANIAL-RECTAL INVERSION. JUST CLOSE THEM DOWN AND THEN LET THE US ATTORNEY GENERAL DEAL WITH THEM | |
Tolly Cooke  | 5/17/12 |
| Fellow Brides and Wedding Party Victims of David's Bridal--I wish I could rate this store with NEGATIVE stars because--guys--this store would have -5 stars or more (note the NEGATIVE SIGN) if I could rate it that way. Even giving this store NO stars would be FAR too generous. The other pissed off customers on this website are not just whistlin' Dixie. This store is HORRIBLE; apparently, it is deplorable everywhere. So my story is similar to what others have posted. I am getting married in two days from now. Let me say- I USED to( past tense) like the dress when I first tried it on, but after having to pay HALF the price of an 800+ dollar dress in alterations, I have now come to LOATHE the dress. Yes-- I absolutely cannot stand to see myself in the dress. I realize that the dress fits better now because of the alterations, but I KNOW that I could have gotten a much better fitting dress off the rack in small bridal business that would have existed 8 years ago that no longer exists now because of this con-artist central, corporate crap-hole of a business. This is my second marriage. I found a perfect-fitting, BEAUTIFUL wedding dress off the rack when I got married last time. I found that dress at a wonderful, small, bridal boutique. That dress cost the same amount as the ALTERATIONS cost for this piece of crap dress I will be forced to wear in two days. I have been crying non-stop since I tried on the horrendous overpriced nightmare yesterday. I cannot believe I got conned into buying such a horrible, expensive dress. I do not understand why someone who wears a size 8 has to buy wedding dresses in size 16. I mean--no wonder the dress had to have alterations, the sizing is completely off on everything, but the con-artist consultant kept swearing there was no dress cheaper in my size that I liked that could come in--in time for my wedding (even though I gave them three months' notice). And I noticed that she would not really let me look through the cheaper, sale dresses I really liked on my own. She had to be in charge of everything. She would bring back one to the dressing room she had me holed-up in, and she would get one that I requested that was always ill-fitting--- a size too big or small. I feel like had I been left alone to browse through the dresses myself (which they would not allow for)-- I would not have been swept up in the web of sale lies that is Dave's Bridal. The consultant-- along with her minions-- convinced me that the only dress I remotely liked that I tried on, which happened to be a very expensive one they picked out for me and knew they could get in my size (I'm sure), was my best bet for the time-frame of my wedding. Well, idiot me, I bought the lie--partly out of weariness and desperation at that point and partly because I thought they might be telling the truth. Boy, was I stupid. So guess what? Yesterday--check it out-- Wow-- all the cool cheap dresses that I liked that were in the same size of my other horrible expensive dress-- were RIGHT THERE at the store on the RACK yesterday--right in front of me, and, of course, I see this as I am picking up the dress that put me in the poor house and might possibly put me in the mental ward. I began to feel the room sway at that point. Hi-- I could have just waltzed in yesterday and bought a dress I actually liked--right off the rack for HALF the price of the alterations of my EXPENSIVE dress, which let me remind you, were HALF the price of that expensive dress. I was about to faint with anger and depression when I saw all of this. I just cannot tell you how much I hate this place. I will reiterate: I just cannot convey to you all how much I really, really, really HATE my experience at the David's Bridal House of Hell. I will spare you the details of all threats they made to re-sell products I had purchased and already picked up because they don't ever communicate with each other up there, and I will leave out the harrowing anecdote of the alteration manager not keeping up with my appointments and then threatening that she would not alter my dress since she was not aware I had already been fitted more times since she blew off my appointments and left me to deal with her incompetent associates-- as I mentioned no one knows how to communicate effectively up there. Yes, there is much more to the David's Bridal Horror Show, but I am sure anyone who is reading this post already knows and has her own bad experience to back up my claims. So in closing, I have no idea how I will be able to put this mortifying experience behind me. This whole experience has been so bad for me that I have been re-living the trauma of my divorce since that wedding went off perfectly, and now I resent having to go through this whole wedding dress planning again with a horrifying experience because my fiance is determined to have a traditional wedding. Thanks David's Bridal-- for making the wedding to the man I know I am perfectly paired up with a disaster I will never get over. Thanks for RUINING my wedding. | |
| Deana | 5/17/12 |
| I went to Davids Bridal to purchase my bridesmaid dresses in West Springfield, MA and when I got there they did not even have my appointment in the computer system. Then to top it all off I had to wait 45 minutes till they could find someone to come and assist my bridal party and I was so mad!!!!! I basically found all the dresses myself because people there act like they are confused and don't know how to do their JOBS!!!!! One of my bridesmaids went to go and pay for her dress a couple of days later and they acted like we had never been there and did not have any idea that we were ever even there. The price of the dress was suppose to be $113.00 dollars and they said the dress was $145.00 then another person got on the phone and said that the dress was $185.00 WHAT PRICE IS REALLY THE DRESS!!!!! Then the manager tells me that she would have to call me back and then she never calls me back and then I called back I was then put back on hold only to be told that the manager stepped out YEA RIGHT!!!!! I was soooooooo pissed I let them have it I am the bride I don't deserve to be treated like this what happened to customer service REALLY!!!!!! I then asked for the customer service number only to be given the wrong number and she also said that the manager must of forgot I was on on hold REALLLLY!!!! I am truley DISAPPOINTED with my experience at this store this is no way for a person to be treated I don't need this stress I should be enjoying this wedding experience, but unfortunatly I'm not because of this crappy store!!!!! I WILL NEVER GO THERE AGAIN!!!!!!! | |
| NOt VERY HAPPY | 5/18/12 |
| I got my dress and my 8 bridesmaids got our dresses for Glen Burnie MD Davids Bridal They measured all my bridesmaids wrond and all theres dresses r to big on of my bridesmaid sent her dress back and they are telling us it will be in June 18 and my wedding is June 23.So I asked them since it is there fault will they do her alteractions if any needed for free or a discount and they wont do anything.VERY VERY VERY UPSET and WILL NEVER SHOP HERE AGAIN.... | |
| shelby | 4/24/12 |
| we went to find a dress which we did on own own because everyone was to bust talking. i had to help my daughter with each one of her dresses because they were to busy with 1 person in the whole store what did she have we didnt that needed 3 people to help with anyway we found a dress and pd for it. needless to say we did find a better dress and purchased it from somewhere else, went back for a refund they said you lose 10 percent for returning the dress at that point i didnt care just wanted my money to leave and NEVER return again. to top it all off i pd in cash as do alot of people why tell me i have to wait for a check 2 to 6 weeks i pd cash get over it. | |
| Audra (Bride) | 4/24/12 |
| If I could give a no star rating I would. Your wedding is supposed to be a wonder experience and Davids bridal has done nothing but make it the most stressful time I think in my life. I went to davids bridal in modesto ca had a great experience picking my wedding dress unfortunetly they couldnt get me a new dress in time so I had to purchase the floor dress but they reassured me that there alterations department would check every bead to make sure the dress was perfect so I bought the 699.00 dress. The first of several issues started when I took my mother and sister in to pick out there dresses. Our counsultant was horrible she would leave for long periods of time, continuesly brought dresses that did not fit either one of them and when questioned she said "every dress isnt going to fit every person that is what alterations are for" well after being there for 6 hours without finding a single dress for either of them. I had enough and went out and picked out a few dresses I thought they would like in a smaller size then what they were being given and the 2nd dress they tried on was the one. I couldnt believe it then they tell me that my sisters dress could not be found in any store or ordered because of the color I had chosen but they said that she was the maid of honor and the slightly darker shade of the color would look great so feeling we had no other options we went ahead with it. Then a week later my sister in law calls me letting me know her dress was order I ask if there were any problems with the color she said no not at the store here. Wow kinda wierd I verified everything and asked why she was able to order the color but my sister wasnt they said it was the dress style so I just went along with it. Then three weeks before the wedding my sister in law calls me hysterical her dress arrived in HIGHLIGHTER orange are you kidding me. She called the store and told them and they said there was nothing they could do now it WAS there mistake but it was to late to reorder now but they would give her a $20 discount. Wow what are we going to do now we called every davids bridal from southern cal to central cal looking for any dress in the right color close to her size. It cant get worse right oh of course it can then my sisters dress arrives (a shade darker they said) NO!! Very different looked Very Pink. I was literally in tears my only option to try and pull my wedding back together change the color. So I had to call the tuxedo rental place explain to them what happen and change the color. Then go to davids bridal and explain to them what they had done and in return I had to change my color this close to the wedding. They actually fought with me on the return of my sisters dress to re-purchase the new color online since the store could not recieve it intime. I really can not believe that they actually wanted me to pay for them both are you kidding me. So today I am 15 day til the wedding got my wedding dress back from alterations and my mom and I decided we better check it out to be on the safe side and I couldnt believe it all they did was steam it they didnt fix the missing button that holds on my back piece they didnt fix the fringed end of my corset strinmgs I mean really I paid 699.00 for this I am just in aw... I want to cry I WILL NOT take it back to them so now I am left with paying someone else to do the work that should have been done for free the first time. I will never use daivds bridal agian I am disgusted that everyone spent the amount of that they did there. I will never recommend them and I will surely recommend that nobody use them unless you want stress and heart ache I am a cater and will defintly let my clients know what a horrible experience I had with this company. | |
| Chloe | 4/25/12 |
| This place has been the worse and by me livign in Beaumont Tx we have no other bridal store here i havent spent alot of money here and i should get great customer service.. i will NEVER go back here | |
| Mother of the Bride | 4/15/12 |
| If I could give a lower rating I would. didn't have a problen with the wedding gown, our issue was this past week end in Ann Arbor Michigan. The bridesmaid dress my daughter liked wasn't available at that store. On the computer the girl found it in Dearborn. when she called, she comes back to me and says " I couldn't get through on the phone" and that was it, not I would try again in a few minutes. So I had to ask her for the number and I got through right away. the girl was too busy, said there were computer issues and she took my number and said she would call back. Talked to the manager and told her I upset I was, that I had to do the legwork of finding this dress. Then I am told they won't hold till Sunday,( my other daughter was going to be in the area) and this was Friday. Now our wedding gown and all bridesmaid dresses are all from Davids. So finally the manager called the store and I had to purchase over the phone in order to get the needed dress. Now it is Sunday and my other daughter who was picking up the dress, gets to Dearborn only to be given a very tough time. they couldn't find the dress for about 20 minutes. I will never ever go there again for anything. The worst customer service ever. STAY AWAY | |
| Brandi Boyd | 4/16/12 |
| David's Bridal Shop is Hattiesburg, Ms is the worse store I've ever been in. I won't go back. I ordered my wedding gown January 9,2012 and was told it would be in the store the last of March or the first of April. My dress still is here and my wedding is May 12,2012. The people (who are suppose to be trained in this area) were rude and every time I called about my dress they would tell me something different. So today I went to David's Bridal in Jackson, Ms and I couldn't have been treated any nicer. I picked out a dress that was in the store and I love it. Everyone there was so helpful. I now have my dress, but I will never recommend David's Bridal to anyone. The manager in Hattiesburg needs to lose her job, and the store needs to be closed..closed...closed!!!!! | |
| Dissatisfied....again | 4/17/12 |
| I had ordered a bridesmaids dress from the store in Colonie, NY. The dress I tried on in the store was too short. The consultant said that we could order extra length, and 3 inches would do it. I paid an additional $30 for extra length. In total the dress was $170.00 (obnoxious, but it's what the bride wanted.) One of the other bridesmaids had picked up the dresses and stored them in her walk in closet when they came in. It is now 4 weeks before the wedding I tried the dress on the other day. The dress absolutely puddles at my feet. Way too long, even with heals. I just went to the store and pulled out he dress that I originally tried on in the same size, to compare to my dress. I went to the alterations department and borrowed a tape measure. My dress is 6 inches longer than the original dress! I went to the service desk with all of this in hand. I explained to her that the dress was only supposed to be 3 inches longer and this one is 6 inches longer. She said that normal 'extra length' is 4 inches. I said that is not what I was told. She said that the only thing they could do now is to have it hemmed. She brought me back to the alterations dept. Then proceeds to hand me a price sheet. I told her 'I'm not paying to have this hemmed. I only ordered 3 extra inches. Your company made a mistake.' She ran up the customer service desk and the alterations woman brought me up there. The 'supervisor' proceeded to tell me that if I had come in earlier that they would have been able to order me a new dress, but there was not enough time. I asked them to then cover the cost of the alterations. She said 'We cannot eat the alterations!' I was shocked. She said 'I'm sorry.' I said if you were sorry then you would help me, at least cut the cost of the alterations. She said that she could not do that. I grabbed the dress and said that this was NOT the first time I had bad service at David's but this would be the last time I would come there (in front of a line full of people.) This is not over. | |
| Melissa Murdock | 4/14/12 |
| I want to file a complaint about the store on Brodie Lane in Austin, Texas. I bought a $800 dress and each brides maid spend $130. I have a horrible time at the store. They consultant, Jessica, told me that all I needed was spanx. She never smiled or told me a dress looked good on me. I just had a baby and im a size 9. Thats average. I was treated so bad. I left in tears. So I contacted the district manager, Veronica, and she said "sorry". Well, a couple of days after my mom, grandmother and my MOH went to get their dresses. They had the same consultant, Jessica. They were left by themselves for 1 1/2 hours. She told them to pick their own dresses and sizes. She was very rude. So I contact the same manager and all she said was sorry. I went in to get my dress fitted figuring she would get me a percentage off or something. Nope not a thing. The told me I HAD to buy their garment bag for $10. Its like after all I went through you cant throw in a $10 bad? Instead, she just made sure I just got good service, which is what I should have gotten in the first place. So I emailed her the next day to explained to her I was upset and she told me Davids Bridal does not give discounts when they fall short of service. Crazy right? I was going to buy all my accesories through them, but I will take my business elsewhere. I urge you to do the same. | |
| Emily | 4/11/12 |
| I would give them 0 stars if that option was available. I purchased my dress from the store in Clive, Iowa. I called the store a month before my wedding and asked them how long they needed to go any potential alterations, as I needed it taken in two inches and I was told that two weeks was all I needed. When I arrived two weeks prior to my wedding they stated that I should have come in earlier, but they would do it. I scheduled my pick up for three days before my wedding for four o'clock. At four o'clock my maid of honor went to pick it up and they hadn't even started the alterations, yet!!! They stated that they were a day behind on alterations and asked if she could come back on Monday - even though my wedding was that coming SATURDAY. She stated that NO, she needed it that day and they said they'd have it done in an hour. It took them two and a half hours to complete it and they only thing they said was "I'm sorry" with a big grin on their face -- that doesn't sound like they're very sorry. I called the store manager and was told she was busy and would be available in an hour, so I left my number and requested a call-back. I called back in an hour and a half and was told she was still busy. I stated that I needed a call back before the manager went home for the day and have not heard from her. I will be going into the store personally after my wedding and demanding a refund because I paid for a rush fee to have my dress completed. This company is miserable and I will never recommend anyone go to their store ever. EXTREMELY UNHAPPY. | |
| Mitzi | 4/6/12 |
| Just want to report about the store in Tyler Texas. It is the Worst Davids Bridal store that I have ever been in. My daughter is getting married in May of 2012. Went went to look at dresses in January/1st week of Feb-I really do not remember, but we were stopped at the front door by a person who stated "if you do not have an appt, you can not come in". She was very rude, would not even take out phone number incase they had a cancellation. We live an hour away, so we were gonna kill time to see if there would be a cancellation. We asked to speak to the office manager, and she said of course you may come in and look. My daughter found a dress and headpiece and soforth. Well they took all our infomation, said they would email when the dress came in-first off we never got an email, we did get a hateful call stating that we had to pick up the dress by a certain date-which we could not make, so we told them we would be there on a sunday. My daughter asked about the email, whoever wrote the email down was so far off of the correct one, that is why we never got one. Another question that my daughter asked was if she needed to bring her undergarments to try on the dress-the sales lady laughed at her and replied "most brides wait until closer to their wedding date, and since you are not getting married until may 2013, there is no need", we informed her she had all the information wrong-we set up a time to be there. Now, they ordered the wrong size, it was way too big, the sale person said she would order the correct size, but the dress that came in was not the correct size, so naturally, we had to have it altered-which cost us another 180.00-which we should have not been charged at all. So, one day this week. 04/05/2012, they call my daughter to tell her her dress was ready, she could not come on saturday because they were too busy. So that means,we have to leave about 5:30, drive an hour or so, try on the dress, well today/04/06/2012, my daughter calls to tell them it maybe closer to 7 or so before we get there and they say we do not have an appt to try on the dress. Can you believe this? Once I get this dress, I am going to give them a piece of my mind and tell them to stick it where the sun does not shine!!! | |
| Lora | 4/3/12 |
| I would give a "0" star rating but there isnt one low enough!!! I ALSO have put a dress on layaway because I was a little unsure on the color but did like the dress.Seceral days later I found another dress, when I went to cancle my layaway after putting $100.00 cash down, the sales associate told me I would have to wait 2-6 weeks for my refund by mail!!! WTF, really!!! BUT... had I paid by C.Card it would be put on my card within days. I DO NOT think I should be penilized just for paying cash! THIS IS TERRIBLE, and NO WHERE On Line, on my reciept or in the store was I told of this... I believe we should all repoprt them to the BBB! NEVER again will I shop in a Davids Bridal Store | |
| Kathy Hansen | 4/2/12 |
| I put a dress on layaway at your Layton,Utah store. I did so not knowing for sure if my Granddaughter would be satisfied with the purcahase. The sales associate assured me if I decided I didnt want it,I could cancel it but, I would lose 10% of the money. I put 100.00 dollars on it. We decided on another dress. I went back to cancel the layaway and was told I had to wait for a check from the Corporate Office because it was a cash transaction and it would take two weeks! What is up with this ? I give you cash and I have to wait two weeks to get cash back? Your policy sucks!!! Why wasn't I told this when I did the layaway? You messed up everything for Graduation pictures! I will never do business with your stores again. I wish you had a Zero rating listed because thats what you deserve !!!!! | |
| Jacque | 3/21/12 |
| I went to David's Bridal to find a dress for a special occasion. I found 2 dresses and asked that they hold them for a day as I wanted to look for a jacket since they were both strapless. This was at approximately 4 in the afternoon and it was my understanding that they would hold them until the next day. The next day I got to the store about 2 and was informed they only hold dresses until the evening of the day you made the request on. This surprised me because the hold had been made by the store manager. I was told I could go look for them in the racks. The one that I decided to purchase was no where to be seen. It took 2 or 3 prompts for anyone to even help me look. I asked them if I could leave my name in case it showed up. The answer was no, it wouldn't do any good. They never even offered to call another store to see if they had it. I went home and found one on my own. The person on the line was nice, but was confused about why an individual, not a store, was calling. The whole thing left me very upset and I would not recommend David's Bridal to anyone. All they do is make you feel bad. | |
| Adair | 3/23/12 |
| DO NOT SHOP AT DAVID'S BRIDAL. I went to the store and found a dress and veil and put them on lay away. Later came back to the store after rethinking my decision to cancel the layaway. They wanted to charge me to cancel the layaway for EACH item!!! I protested so the manager agreed to allow me to cancel the layaway only if i agreed to use the money for another purchase in the store. I agreed to use the proceeds to purchase a different veil and or towards my bridesmaids dresses. I agreed to do so in order not to lose any money. So i found and purchased a veil from the store, told my bridemaids to order their dresses and thought everything was good. But i got home looked at the wedding gown and realized that the veil and the gown were not color matched and i needed an ivory veil instead of a white one. I called the store and asked if i could simply exchange, not ask for a refund, keep the same style just get it in ivory (veil still in the bag with the tags on!!!). I was told I couldn't exchange the veil I just purchased a week prior!!!! Then I phoned DB Regional Office and left a message. NO RETURN phone call. I'm going to check to see if the ladies have ordered their bride's made dresses, if they haven't we will go somewhere else. The customer service and policies are TERRIBLE. Adair Renton, Washington | |
| Unhappy Bride | 3/18/12 |
| I was absolutely BLOWN away when my bridesmaid called me yesterday to let me know that DB had ordered her the WRONG SIZE. Now, normally this wouldn't bother me...but it then manifested into "They can't order me the right size because the dress has been discontinued." Excuse me? HOW does that even happen and WHY wasn't I notified? Then come to find out the DB store in DC and Phoenix allowed two of my bridesmaids to order the WRONG dress because the other had been discontinued. You would think they would explain this to my bridesmaids, nope! They had no clue. And it was a COMPLETELY different style #. So now I have 3 girls wearing one dress (one that doesn't fit) and two wearing another dress. This is absolutely UNACCEPTABLE. I now have to go BACK into DB as soon as possible to pick out a dress in a color that's apparently getting discontinued, BEFORE that color gets discontinued, and so that there will be enough time to get the dresses in for my wedding. Now granted Marsha in Orlando is a GODSEND and is helping us out but the people in TAMPA were absolutely ridiculous. They basically told me "Oh we don't know why no one called you to tell you that it was discontinued." I can tell you why, becuase you obviously don't care about your customers. I am completely DISGUSTED with David's Bridal right now. Not only am I not going to be able to get the bridesmaids dresses I loved for my wedding, but now I have an even smaller selection of dresses that I don't even care for because the color is being discontinued. Here's a tip for you all at David's Bridal...check up on your stores and make sure they are doing things by policy. And if you DON'T have a policy about notifications of dresses being discontinued...now would be a good time to implement one. | |
| catherine c. | 3/11/12 |
| Very upset with davids bridal and they call themselves a highly ratwd wedding store company. To began with I bought my dress off the floor and no discount was given or mentiones with no extra beading. Secondly I went in to order my slips and they ignored my mother for 29 minutes and let younger girls go ahead of her while next in line. thirdly we pay for all this in full and no discounts provided I call them and they told us they would email us when the slip came in it took almost a month to find out it already arrived and they were going to dispose if it if I didn't pick it up. Fourthly I go to pick up my slip and its not evenm the right one 5th we have spent over 1000 in this store Nd they keep calling me to come in to buy a dress and make an appointment...so done with this company it makes me wish I never bought my dress from them..and now I am calling corprate and demanding a discount...I al getting married in 12 weeks for Peres sake...and the manager wouldn't even do anything for us... | |
| Cindy MacLeod | 3/13/12 |
| Every 3 hours from Friday to Monday afternoon I received a computerized phone call from David's bridal. I called the number back and spoke to 3 different people telling them to put me on a do not call list. Then yesterday I received a call from the Waldorf, MD location about making an appointment. This was the rudest woman I have ever spoken to, she cut me off and told me that I was unreasonable to not do business with David's bridal because of a screwed up computer system. I'm unreasonable? I think I'll take my $ to another company who values their customers! | |
| Greensboro North Carolina Store | 2/26/12 |
| Do not shop at this store. This was my experience and it is the second time a negative experience occurred in this location. This store needs to be totaly retrained and restaffed. Upon being greeted coming in, explaining what we were there for, and giving the greeter our information, we proceeded to look at dresses. Below are the comments we got from sales associates while we were looking: - Are YOU looking for wedding dresses? Explained again, what we were looking for. The associate moved on. - Greeter to my daughter, “You are about to step on that dress”? “Are you going to try those two on”? “Let me hang them on the end so you don’t have to carry them (2 tea length dresses)”. - Another associate jumped in front of us to hang up dresses she was putting away and only after I said, “Excuse Us” did she acknowledge that she was jumping in front of us to restock merchandise and apologized only after I stated “Let us move out of your way”. - Took the 2 tea length dresses to try on and no one was at the dressing rooms so we entered, saw some people, no one spoke, and we walked into a dressing room and tried the dresses. When my daughter came out and was looking for someone to get another size I heard “How did you get back here”? “Who is helping you”? Her tone changed when I stepped out but the employee then asked another associate did she know who was helping us and she stated rudely that she saw us but no one was with us. After stating my daughter wanted another size, this same associate stated something about what type of dress it is and it could not be ordered with my stating I did not understand what that meant. Your associate’s response to me was “I was not talking to you but to our employee”. At that point, I instructed my daughter that we were leaving and asked her if she wanted either dress while informing her I did not want to spend any money at this store but would if she really wanted either dress. We spent $265.81 and an extremely professional associate named Stephanie S. helped us. She asked what the problem was, apologized profusely, and rang us up. If you had more employees like Stephanie I might return to a David’s bridal but returning will not be the case. A negative experience twice is enough. This store’s procedures are inadequate; the employees are poorly trained, unprofessional, lack business ethics, merchandising is poor and the store lacks management. Fortunately, our family has better shopping options and we will exercise that privilege going forward. Professionalism and respect was not what was experienced today and each of your employees on duty today should be retrained or removed from a position dealing directly with customers. Customers deserve better and my young person deserves to be dealt with respectfully regardless of her age. Because of her need, your corporation received funds to pay those people’s salaries and shame on them for their rudeness to a child. It will never be to my child again and it is my hope not to anyone’s child. | |
| Claudia | 2/20/12 |
| I found a dreSs on davids bridal website and fell in love.when I walked into the ontario california store I wasbt treated very well..i wanted to get this dress and they didnt have it in stock, so I asked the girl at the "welcome" desk if she could check other stores that have it in stock and she started naming stores outside of california with an attitude!! And told me if I want the dress I have to order it, but since I didnt kniw what size I would fit in she said with a sarcastic way "sorry sweetie, good luck" I had the,worst experience there. To top it off, I emailed online help on saturday and I have nit receieved a call or email...im very dissapointed in davids bridal | |
| mother of the bride | 2/17/12 |
| Less than two months to go before my daughter gets married, she had an appointment with a seamstress to alter her dress. She hadn't tried it on when she picked it up from Davids Bridal - because she believed it was ok. Well my daughter is very tall and the dress was to be ordered in Tall/Long. Of course they didn't do this and the dress is too short! She immediately brought it to the store and they told her they couldn't find this dress and it wouldn' be available for at least 12 weeks - way past the wedding date! She found another dress - different color and style which is just ok with her. She had her heart set on the other one. She has to rethink her whole wedding decorations, accessories etc. What a mess! A big dissappointment!! To top it all off, they would give the dress to her at no charge. They said they needed to charge and gave her a measly 20% off. Her fiance had to pay for it - and he is serving his country in the US Air Force plus is a volunteer fireman. I had 2 daughters use Davids Bridal and their whole bridal party went there plus myself and bought our dresses. I would say we were good customers. I really want her to be refunded for this dress !! | |
| dissapointed bride | 2/15/12 |
| Thou I understand it is a business, I can not say that whatever saving I may have received, was worth the lack of feeling like I was getting ready for the most important day in my life. Not only that, but now I am stuck with a veil that I will never wear and not able to purchase the accessories I really wanted. Still to be purchased are six more gowns for the remaining bridal party, not to mention my shoes, I would of happily taken store credit, but instead I was rudely told sales are final, and to deal with it. | |
| Tiffany Kestler | 2/11/12 |
| I stopped into the Davids Bridal in Monroeville, Pa on January 28th with no appt. I seen how busy they were and the attention I recived suffered because there were so many girls there who did have an appt. I was told that if I had made one it would have been a more personalized visit with my consultant. I scheduled an appt for friday Feb, 10th at 6pm. I got there to find that my consulatant left at 4pm and had to be put with someone else. I was aggravated but decided to stay because I did have an appt and wanted to dress shop, personal attention my ass. My constulant to no fault of her own had to help 3 other people at the same time as me!! Altho the consultant actually listened to what I wanted and did her best I still felt jadded and so aggravated that I did not purchase the dress that I liked. I want to know what the hell is the point of making an appt to see someone when you are treated as if you just walked in off the street. I will not EVER go back there or to any Davids Bridal again. all of my bridesmaids and mother of groom and bride have cancelled all their appts and decided that we would go somewhere else, and to be perfectly honest I got better treatment in a thriftstore lookin for curtains than I did at a NATIONALLY KNOWN BRIDAL SHOP.. SERIOUSLY!!!!!!!!!!!!!!! | |
| Angry Maid Of Honor | 2/1/12 |
| I need a bridesmaid dress for my sisters wedding, so I go to ALL the Davids Bridal location's in the Houston TX area to find ALL the dresses I was looking for, but ALL them dresses are small sizes!! Every dress style in the stores have a very big selection in small sizes and 1,2 maybe 3 dresses in plus sizes in the WHOLE store! I don't think it's fair cause to get the dress in my size I have to order it first, that means I have to pay for a dress that I might not like after I try it on! And if I don't like it or it don't look good on I'm stuck with the dress that cost me me a couple of hundred dollars. It's like buying a dress blind folded. It's just not right. They should send plus size dresses just like they send small sizes. Full Figure women exist too!! | |
| Grace | 1/21/12 |
| I had to go to DB in Wilmington, DE to try a bridesmaid dress and help my friend select her wedding dress, and I was appalled at how badly we were attended. Firstly, our "consultant" did not even help my friend to put her dresses on, I had to go there and do it, because the consultant was more interested in talking to another bride who already had her own consultant. So I basically did the work for her. Then, I had to try my dress and our consultant just gave me one size and disappeared, and I was there for 20 min looking for her to buy the damn dress. She never came back to ask me if I needed another size or anything. It is a shame how they treat their customers so poorly; if we don't deserve a decent service, they don't deserve our business. Now I am getting married myself, and one thing I am sure of is that I will NOT set foot in any David's Bridal store ever again. | |
| Brit | 1/21/12 |
| AND just to let you know, I never went to my appointment at David's and never will! I spent way more money at a beautiful bridal boutique near my home and bought the REAL dress (not the copy) which was a better fit and made with a better quality material with a beautiful veil and hair clip to match it and way better service. They only take HALF the money and the remainder is paid at the end when the dress is ready to leave the store after any alterations are needed. Very professional and polite and I would recommend this store to anyone any day. It was very busy and popular and i never heard one single complaint and there were brides there getting married a few weeks from now having final fittings. Different Class. I would NEVER recommend David's Bridal to anyone!! | |
| Brit | 1/20/12 |
| Shocked and appalled! I thought I had found the dress of my dreams, a veil to match and a beautiful headband. I left the store in West Palm Beach, FL very happy. David's WPB didn't have a dress in my size but they clipped the one I tried on and it looked great but would need a substantial amoutn of alteration. The assistant was new so a Manager came over to check on everything. The alterations lady came by to discuss alterations and even she said I should try a size smaller. So it was decided they would try and get a smaller size and I was told to come back at least 6 weeks later and they made me an appointment for 7 weeks later which would be tomorrow. I received a call today the day before the appointment to say they never ordered a smaller size because I would have to purchase the dress first to get the size I want! This was never communicated to me. First of all, who pays for a dress when you don't know what size you want? Who pays for a dress before you really agree to it? And who pays the full price of everything and then pray that it is stored in a clean place ready for alterations and pray the alterations are done right? I was shocked! After talking to 3 different people over the phone and 2 1/2 hours later, I was told there was nothing to do unless I buy the dress. When I asked for a manager for about the 4th time in 2 1/2 hours, I was told there was no manager on the premises!! The "supervisor" told me that I should just call customer service if I have a problem and they did not seem at all bothered if they lost the sale! I found the dress in a smaller size in another store not so far away and asked if they could have that brought there so that I could try both sizes and see which was the most comfortable and compare and then I would decide on exactly which dress to get. However, they said that was not allowed and if I want to go to the other store I could! and if they lost the sale they would understand! ???? How strange. If I did that with my business, I wouldn't have a business!!! A bride to be is supposed to have a beautiful day and be happy. David's Bridal does not have experienced sales staff, they are very rude and not knowledgable at all. It is understandable why people pay so much more to have a more personal experience in a couture boutique than in a store that copies all the designer wear and gives it their own brand name to make it cheaper. Does anyone real (who does not work for David's Bridal) have anything good to say about them? | |
| Mother of the Groom | 1/15/12 |
| I was very disappointed in the service we received at the David's Bridal store in Omaha, NE. We had a 4pm appointment and arrived early. Our appointment was an hour for Bridal dresses and an hour for Bridesmaid dresses. I was expecting a professional consultant and was very disappointed in Renea and every other employee of this store. Our "consultant" was suppose to be helping us and was given another Bride to work with. What was the point of the appointment? We received very little help from our "consultant" and was told at the end of the first hour we had to go because she had two more appointments. I don't understand why this woman was given 2 people to help when there were other consultants just standing around. I also don't understand why this store is still in business and people still shop there. I have two daughters and we will not shop at any David's Bridal stores when it comes time for their weddings. Most of all I felt bad for my future Daughter-in-Law, she did not have the special day she was so looking forward to. | |
| Hedious Management/ Tulsa, Ok | 1/15/12 |
| I came into the store to apply for a position as they constantly advertise for employees. I met the manager as I walked in to fill out an application. After I filed it out and began to tell her about how much experience I had with wedding planning, she could not even sit down to hear me. I literally had to follow her around the store. She asked me to ocme back in a week, and I did. I walked into an appointment with 7 other ladies whereby we were interviewed together. The most rude interview I have ever had. One lady walked right out the door. We were asked many questions for about an hour and half. Bear in mind the week prior I had tried to tell the manager about my experience. I have never been treated so rudly and I am glad I was offered a contract with a large company. As a wedding planner I have never brought a bride to a David's Bridal and I certainly never will. The most unprofessional store. | |
| Cynthia | 1/11/12 |
| I ordered my dress, got it in the mail. Missing the entire Train and has makeup stains! No tags on the dress either. Torrance store was HORRIBLE, Bakersfield was bad but a little better- rude people. I have called corporate TWICE, no calls back. I called the store manager at Bakersfield, no reply yet. Am I just screwed? This is ridiculous. I paid for a new dress and got a dirty old one with missing pieces and no one willing to help. | |
| Kimberly Pearson | 1/12/12 |
| Davids Bridal in North Charleston was the best experience. I was married on December 28th and had 3 weeks to get everything prepared for this wedding. I went into your store one night an hour before closing and really just wanted to browse around. I had no clue that I would actually have the best customer service ever. The associate that helped me was so informative about your products and she was also so caring about my needs. I found a beautiful dress and your alteration dept manager was helpful that night with ideas to make minor changes. The next day I called to have the dressed altered and they fit me right in. Your store manager is the sweetest and very helpful as well. I met her he Saturday I came in to get my dress altered. She gave everyone special attention that day. Well I just wanted to thank the team in North Charleston, South Carolina for making my day so special! I would recommend everyone to visit that store if they want excellent customer service. | |
| kristie | 12/6/11 |
| very frustrated with bridesmaid dress. special ordered it, came in 6 weeks later, about 4 days before the event. was called to come get it. it was pulled out of a box-the black satin dress was covered in dust and horribly wrinkled. i asked for it to be steamed, "well, we don't do that unless you want to pay $25.oo, the wrinkles should just fall out when you hang it. besides if you need to, everyone has a steamer you could use. " well the wrinkles didn't just fall out, nobody i knew had a steamer. had to bring it to a dry cleaners pay $7.00 to steam it, wrinkles didn't come out, had to have it pressed, another 24$ still didn't completely come out. no more time, wore the stupid dress wrinkled. the dress should be ready to wear. had i just bought it off the rack would it not have been steamed? why would I have to pay for it to be steamed when i already paid extra to special order, and had only a few days before the event!?! bad customer service! acted like I was rude for asking for the dress to be wearable. | |
| Cassandra(VERY Disappointed) | 11/19/11 |
| I purchased my wedding dress at the Altamonte Springs store, I picked out the dresses and the sales lady was more worried about my bridal party filling forms for a credit card than about us making sure the dress colors were correct. I chose Pistachio and Cocoa, but the Pistahio i chose was actually Peridot which is discontinued(WE did not not know that), after i ordered my daughters dress and picked it up totally disappointed wrong color, i had to choose a different green which had to do.I went back and forth trying to order the dresses doing exchanges and the color scheme i chose was 3 clover and 3 cocoa color dresses, the cocoa color could not be here by the wedding date, i have one cocoa dress. The matron and maid of honor have clover, the bridemaid have cocoa!! totally not right how make the the matron and maid stand out the cocoa color dress would be assumed the maid of honor just by the color, going back and forth with the sales people and manager VERY RUDE!!!! I am not the consultant and the sales associates should check and double check. I will not refer Davids Bridal to anyone because i was not offered assistance in locating the cocoa color worldwide search i had to ask about it and call other stores in Florida and in other states. VERY DISATISFIED This diserves no stars!! | |
| Adrienne | 11/14/11 |
| The David's Bridal in Madison Heights, Michigan has got to have the rudest employees and managers this side of the mid-west. They have horrible customer service skills! The store is also run down and dirty feeling inside. My problem is this location ordered the wrong bridesmaids dresses for my girls and then they re-ordered the new ones and throughtout the entire process have had the biggest attitudes toward me and treated me very poorly and I wasn't the one who had made the mistake in the first place they were. So now I have to order some more dresses and lets just say I will NOT be going back to that location and I will persuade others to do the same. | |
| Rene | 10/31/11 |
| My dress was my first to do on my list for the wedding. I ordered it in April for a June arrival. I made all my plans around having my dress in PLENTY of time for my wedding. WELL, when it came time for alterations, the dress was a disaster. There were ink stains on the dress, the beading and lace were falling off and very very poorly done. At the initial fitting, the dress fit PERFECT. I bought EVERYTHING that I was wearing that day. This dress, it had gathers where there were not supposed to be and seemed too big. The lady in alterations informed me that she had not seen this before and was unaware of how to fix it. She called the dress DEFECTIVE. The manager came in and saw the dress while I was having the total bride meltdown. She said there would be a new one ordered ASAP and I had nothing to fear. The manager called two days later informing me that yes the dress had been ordered and I could expect it in by mid to late October. Since then, good luck talking to anyone at the store. The right has NO IDEA what the left is doing. Only ONE employee seems to know me and my dress. The others blow me off and are confused. Here it is the end of October and we can't get anyone to answer the phone when we call. My wedding is next week and I HAVE NO DRESS that I have PAID IN FULL. I have already let my future bride friends know to stay clear of David's Bridal.For all the money we have put into that store you would THINK I would have better service. Telling me not to worry and that it is going to be ok does NOT help the fact that I have NO DRESS and time to get a fitting done is running SLIM. Frustrated is beyond an understatement and I can not cancel being EVERYTHING has already been paid for. Thank you for NOT calling me but ONCE, I call you and you know NOTHING other than, oh I still have not got a responce to my email.... that is NOT what I am wanting to hear. Very disappointed screaming crying bride with NO wedding dress yet!!! Rene' Purchase from David's Bridal, Slidell, Louisiana | |
| Analuisa Arroyo | 10/21/11 |
| On October 18th, myself, my maid of Honor and my junior bridesmaid went to Davids bridal on Flatbush Ave in brooklyn. We were greeted by the gentleman and as I looked up I noticed 3 staff members and one that i focused on tried to hide behind her co-workers immediately my excitement started of looking for my wedding dress started to fizzle down. As i asked for the consultant Celine or Dione she was summons and she was the young lady same one who tried to hide behind to hide.She did not have a professional or kind smile. Her dress attire was even less professional jeans and a jacket more ready to head for the door. I whispered to my maid of honor seems like shes not interested in working with us. She dissapeared for a minute, I again said watch next she will get a personal call. She return only to retrieve a personal call. The gentleman took my measurements and printed the dresses from my favorites on line. She returned and summoned me to wait for her while she retrieved dresses so we all waited at a area we were comfortable. My maid of honor began to ask her questions, this consultant had no knowledge of the products at all. She returned with the dresses the Maid of Honor began to pull dresses as the Consultant, explained to me that she was again going to make a phone call. I was left with no one to tie the dresses, help me with the fitting, no one to ask question to at all. It was suppose to be the best experience ever It was worst. I felt so uncomfortable. The gentleman came over and i heard my maid of honor explain the situation to him. I removed the dress with the help of my junior braids maid and left all 6 dress in the dressing room. I put my clothes on and proceeded to the front of the store the consultant was still on her personal call. She at that point noticed us walking towards the front make no effort to get off the phone to help. I felt as if I were one of the local people of the neighborhood she would have helped me. It made me feel very uncomfortable. The gentlemen asked me to come back and he would help me. My answer to him was I hope she did enjoy her call, I thank him and I don't think I would ever come back to the store or ever refer anyone to this store. I am left without a dress for myself, the flower girls and the bridesmaids. i am so dissapointed she made what was suppose to be a great experience the worse. My wedding is only 4 months away and I still don't have a dress. All because Dione has no customer service skills or i am not the kind of client she wants to service, that's is not the kind of People I think Davids Bridal should have working for them. When I attended the Bridal expo I didn't get that impression from them. cvbe813@aol.com | |
| Sad customer | 10/11/11 |
| I bought my dress. They lost my dress. They lied and said I would have it in 2 days. The dress never showed. I was told I was LUCKY that I discovered that they'd lost my dress and that should go buy a new one. They said I could get a refund if I returned the dress I didn't have. I went into a local store and they told me to open a credit card with them ti buy a new dress. I asked for a discount on the only floor model that fit me. She removed the tag before I could see it and told me she'd take $100. off the price. I saw the tag after I paid for it. She only took $50. off. I was to angry to fight it. I asked that they steam it. I came back for it and they claimed it was ready. It had 2 snags in the front, a tack was now loose and it wasn't steamed. An employee said the girl steaming it burned her hand and they bagged it as ready. It wasn't ready. Now I'm stuck with a dress I hate and I refund I might not ever see, on a dress they never shipped out. | |
| Callista | 10/2/11 |
| I got an email informing me that my dress was in and ready to be picked up. The email said that it was a size 12. I ordered a size fourteen so i was able to make it smaller if need be but that it could fit as is. I went to go pick it up and to inform them that it was not the size I ordered. I walk up to the desk to tell the lady/ manager Sandy that it was the wrong size and that "I am not very happy with that because I ordered it over a month ago and made sure it was the right size." She cut my sentence and said, "Don’t get snappy with me. It’s early and we just started. I know I can fix it." Another lady went to go get my dress from the back, I tried it on, and it fit for the most part, just needed a few adjustments. Minutes later Sandy came to my changing room and said "See I told you, looks fine" with an attitude and walked away. I had to pay 92 dollars for the alterations that shouldn’t have been needed in the first place if they just listened to me and got the dress size correctly. The other ladies that were there to help me with my dress were very accommodating and helpful. I thank them, BUT I think the manager needs an attitude adjustment. Now because of this, I won't get my dress until 7 days before my wedding. Hope it doesn't need more alterations.. This all happened at the TX Hurst location. | |
| Dee Dee | 9/29/11 |
| Absolutely hate the experience I have had at David's Bridal in Columbia, SC. I put my dress on layaway in the Columbia office and when I went to cancel it they informed me that they will only issue a store credit and no refunds. Well, I informed them that I found another dress and will not be utilizing their store and they Manager just shrugged her shoulders and said its store policy. So I asked for the policy in writing. She then made a photo copy and attempted to circle the area that states store credit issued while marking through the line above and below that line in a dark black permanent marker. Well when I got home and was able to sit down and view the paper issued to me, I was able to see the line that was marked out and the policy clearly stated that "all store initiated cancellations" would be issued in a store credit. At that time I called her back to inform her of this information and to advise her that the policy states nothing about a customer initiated cancellation. She then told me that according to her corporate director it can only be issued in a store credit. I then advised her to cancel it per my request and issue the store credit to avoid it miraculously becoming a store initiated cancellation the following day. I am currently in the process of trying to reach the corporate office and if need be I will seek legal advice per this "CONTRACT/STORE POLICY." I am so disgusted!!!! | |
| Laura | 10/1/11 |
| I made an appt. For oct 1st at the woodbridge store to find my bridal gown. A woman working there got me a dressing room and told me i could pick some dresses and start trying them on. I started trying on dresses and didnt see the woman helping me anymore so my mom and one of my bridesmaids were helping me tie the backs and finding me different gowns to try. I had narrowed down my selwction to 3 dresses and i went to look one more time before i tried on the 3 again to make my selection and the woman came back and told me if i wanted to try on any more she was going to put my other ones back. She told me if i wanted to try them on again then i cant look at any more. So i went back to try on my three for the last time and another woman came over and started to tell me that i should have obly trued on 5 dresses and that i looked tired and pretty much was telling me all these reasons i needed to leave. She then went into my dressing room and was trying to rush me into a decision and started to take my dresses back ( the 3 i had narrowed it down to) and said i need to make a decision. They were very rude and trying to rush me out of the store. Im not sure why because no one was helping me anyway. I found the dresses and hung them back up and put them away myself because no one was there to help. It was a horrible experience and everyone was very rude. Im not sure how anyone can decide on their wedding dress after only 5 dresses and in a one hour time slot. These rules were not told to me beforehand. I thought this was going to be one of the most exciting parts of planning my wedding but it turned out to be one of the worst. And i was never able to make my selection before being pretty much rushed out of the store. | |
| Mandela Flangan a.k.a. enraged bridesmaid | 9/27/11 |
| This company and their employees are unbelievable! I had to order my dress over the phone because i live far away from the nearest one. Well i had to drive there to get the dress only to find out it was the wrong dress when i got home. By the way the manager was the one who ordered the wrong dress! How crazy is that! When i contacted the store to tell them all they said was well it will take twelve weeks for the right one and it wont make it in time for the wedding. They didnt even care and it was there mistake. I think they just expected me to wear that one. So i had to call my sister (the bride) and tell her the bad news. The store she bought her dress from actually helped and found the correct dress already in store somewhere else and had it shipped to the tyler, tx store. Well did they even call to tell me it was in? Hell no. I had to call them. Then i asked them to ship me the right dress because they wasted my gas and time the first trip down there and I had to keep calling because the manager wouldnt answer the damn phone but she was there. They wanted me to send the wrong dress back to them and at THE SAME TIME send me the correct dress overnight. Did that happen? Hell no. They called me the next day saying that i needed to pay a difference for the dress. It took everything inside of me not to go off. I told them i just spent that difference amount on sending them back the wrong dress. so now they have my money and my dress and i have nothing and the wedding is in 11 days and i only have 7 days to get it altered. I wanted make a complaint about them earlier and couldnt find any contact numbers. so i tried this corporate website and this is what the f*** i find. Nothing. Nothing but more bad reviews. and they dont even answer the phone. they shouldnt even advertise. | |
| choban | 9/27/11 |
| A month ago went to david's bridal just like others brides looking for a perfect gown. The consultants, was rude, I guess because I was the only asian in the store, I pick the gowns from the rack by myself along with sister in law, I tried about (6) different gowns and the consultant did even bother to help me to put on the gown on me, lucky my sister in law was helping me out to put it on me. When I decided to pick the dress and have questions when it will be a perfect time to order dress,she told me between 9-12 months, then after a month later the dress arrive and they call me to pick up the dress. I start freaking out coz I dont place to stored it. If I have known that the dress will arrive this early I would have buy the dress this early. I explain to them my situation, they seems like they dont care, they only care h ow to sell and get your money. I ask the manager of the store if they have any option for me, but she is clueless. She told me that I have no choice to pick up the dress. Its really bullshit. I work in the hospitality industry in downtown chicago, I dealth a bunch of brides now I have a chance to share my experience with davids bridal. They are rude anc clueless. | |
| Naisha | 9/26/11 |
| My mother recently purchased a dress for my Oct wedding last year in CA. I just had a baby and I wanted to exchange the dress for a size bigger. I wasn't looking for cash, a diffrent style or anything. I called the Manhattan store (since I now reside in NY) and I was told by the associate that I could exchange it for a size up and that she would be holding it for me. So thrilled by this matter I called back and wanted to make sure since it was purchased in CA and I don't have the receipt would it still be okay to exchange. The associate tells me YES!!! As long as you have an event registered w/ us you'll be fine. Not onyl do I call again to make sure the merchandise is on hold before I walk over again and to my surprise I'm now being told that I can't exchange it because it was bought last year and its on sale! WTF!!! My mother spent well over 1100 on an entire set of veils, dresses and flower girl dress and I can't even EXCHNAGE the merchandise. When I bought it at FULL price. Ridiculous! I'm so livid and outraged that I'm now stuck with a dress that I can't even fit. I'll be contacting corporate directly. If you're thinkng of purchasing at DavidsBridal JUST SAY NO!!!!! Totally not worth screwing up your day | |
| Go Somewhere else! | 9/22/11 |
| I realize I didn't make an appointment but since I was driving by the store anyway I decided to drop by the location in Des Moines, IA. The lady at the door was friendly until they figured out I didn't have an appointment then I kind of felt like I was "unwanted." Well I looked around and found a dress to try on and the consultant informed me everyone was busy with other clients and kind of made me feel like make an appointment next time and go away. I tried on a dress but decided just to leave before trying the second. Just because I'm wearing an Aeropostle hoodie & jeans doesn't make me poor I'll take my $1000 dress budget and go somewhere else!!!!! | |
| Robin | 8/8/11 |
| My daughter went to David's Bridal in Danvers, MA and purchased a bridesmaid dress in July of 2011. When she tried the dress on in the store it was a perfect fit (size 2 - she tried and another size 2 that fit also)so she order it. The salesperson took her measurements and then placed the order. When we went to the store to pick up the dress, surprise - the size 2 doesn't fit! It needs to be altered in the bust area (which she is small, but the dress was even smaller) and the abdomen and waist area which were to big. This is NOT how the sample size 2 dresses in the store fit and why take measurements, if the dress is not going to fit correctly. That's where they make additional money off these cheaply made dresses - the alterations! Not only do you pay for the dress, but you can double your cost with the alterations. The dress should have only needed to be hemmed when it came in, but it needed to be completely redone. When the rude and ignorant Store Manager came over to hear our complaint, she really didn't care because their store policy was NO REFUNDS! So in other words we have your money and your stuck with our crap! They only offer to get you another size dress (which would have had to be altered even more) or give you a store credit if your lucky! Don't waste your time or money at this store - they do not care about customer service or the product that they sell. Once they have your money, they don't care whether your satisfied or not! | |
| Nay | 8/10/11 |
| First off, my symapthy goes out to the brides who went through their ordeals. My experience wuth the actual store was a great one. My complaint is with the invitation portion of david's bridal. I purchased 75 invitations from them that were advertised as complete, however; when I received.them they had not enough envelopes, no ribbons, and were completely naked! When I called to inquire about it, I was told it was my fault because i didnt read the "fine print". I asked to speak to a superviser on more than one occasion and was told each time that their was none on duty at the moment and that i should leave a number for one to get back to ,,me which I am still waiting for two weeks later. ,And if that isnt enough, they came almost a week later than they were supposed to. They overnighted me the rest of the envelopes and when I opened them they were wrong also. I asked for outer, they sent me inner. Sheer incompetence! I can't wait to finish the letter to corporate! I have a few other friends getting married between the end of this year and the middle of next. I will make sure that they do not use this horrible service! - Nay, Ny | |
| Barbara F. Stoddard | 8/10/11 |
| I am the grandmother of the bride who is paying for most of the wedding. The maid of honor which is also the sister of the bride went yesterday for a fitting. The dress purchased in April was a little tight and needed a simple alteration. When we were told the price of the alterations,I could not believe it. The price was $15.00 more for the alterations than the price of the dress. I am appalled that David's Bridal is chargeing for alterations as most stores do not when you purchase clothing from them. The price they quoted me is outgrageous. I will never do business with them again and I am encouraging everyone I know with daughters and granddaugthers to never enter the store. It is a big rip off. | |
| Kelcie Thompson | 8/11/11 |
| just to let you know that Angela the manager at horseheads is aweful. all she did was talk to a consultant and totally ignored me. whatever. I had money to spend that day. | |
| OMG!!!! | 8/13/11 |
| I didn't realize that davids bridal would cause so much problems! We've had horrible times with them. Bought wedding dress, its was missing hooks was dirty basically they would've had to remake the whole dress! Had bridesmaids fitted went to see if they altered it to make it fit better and they hadn't even touched it!! If u don't want the run around or u don't want to be screwed with go somewhere else b/c this place is horrible! | |
| Dissatisfied Customer | 8/19/11 |
| My granddaughter is in her uncle's wedding and the bride chose a dress from David's Bridal for her girls. We went to the Altamonte Springs store to get her dress. The one salesgirl that helped her was very nice and answered all my daughter in laws questions about her daughter's dress. She helped to get the right size for my granddaugter that would require the fewest alterations. Since we were there I thought I would look for a dress for myself. I was given a few dress to try on and was left to fend for myself trying them on. My daughter in law and my granddaughter looked through the racks for dress for me to try on. They also had to come into the dressing room to help with the zipping up of all of the dresses. Thank goodness my granddaughter's dress was altered the exact way we were told it would be. My case was entirely different. I was to have the shoulder straps adjusted and the side seams on the top of the dress taken in. Went back for the shoulder straps and they still were not fixed the way I requested. I was told the reason for them not fitting was because of the bra I was wearing. I told the woman in alterations, it is the same one I had on when I was first fitted. Annoyed, the woman said they would fixed the way I wanted. So back again I went today and lo and behold the straps were adjusted. HOWEVER, the top of the dress had not been taken in. I was told they were taken in and that the problem again went back to my bra. I showed both my daughter in law and granddaughter the dress without saying anything, and both of them said didn't they fix the sides? The woman in alterations very rudely said that they were fixed and I proceeded to show her that there was too much fabric on the side of the dress. She looked at me like she couldn't be bothered and finally pinned the sides and said that they would fix it but I would have to come back in 1/2 an hour. Luckily the dress was done in that 1/2 hour and fit like it was supposed to the first time. David's may have a large selection of dress for brides, bridesmaids and mothers of the bride and groom. Their prices may be reasonable, but their alteration prices are very expensive. I paid $20 less than the cost of my dress for the alterations that took 3 tries to get right. I would not recommend this business to anyone. Prices and selection aside, the consultants need to be taught how to deal with their patrons both on the bridal floor and in the alteration department. | |
| Rosemarie Ciaccio | 8/20/11 |
| David's Bridal in Deptford NJ. was the worst experience I've ever had. The sales managers brush you off by hanging the phone up while you are talking to them, and lying to your face to just get you out of the store.I am complaining about Kathy B. not sure of her last name,and the the other that work at that location. They are a disgrace and should be fired. | |
| Jericka | 8/21/11 |
| I used the store in Spring, TX on 1960.. The place was not very clean when I went in to get my bridesmaid and wedding gown!!! They were not helpful they assigned a lady to help me but she had other people to help she did not get a single dress to help me find my gown my bridesmaids had to help me!! When it came time for me to pick out the bridesmaids gowns another bride in the store helped us after we picked out so many dresses to try on!!! Went back for my alterations the lady was very bossy and demanding!!! I had to send my mother-in-law back with my step daughter for alterations they were extremely rude told her she had one date to pick it up and two times take it or leave it!! The date was 2 days before my wedding!!! The last straw was when I decided to go the Waco store cause I did not want to use the store in spring and they had to let my dress out. The store in spring did such a bad job on altering it the first time that the Waco store couldn't do anything and there were holes in my dress!! They are more than willing to help me when it wasn't even there fault to begin with!! They called me and said they would have to ship in a new dress to be altered and or will get here on Wednesday the 24th my wedding is on the 27th!!! They are doing complete alterations on one day on Thursday to guarantee that I will have a wedding dress by Saturday day for my wedding. The Waco store was very clean and everyone was more than willing to help me!! I would give the Waco store 4 stars but would not recommend the store in Spring on 1960 to anyone!!! | |
| marty | 8/22/11 |
| My daughter recently married and bought her dress in Cincinnati. The staff there was amazing and very helpful. I bought my dress there as did the flower girl and wedding party. The alterations department was amazing, I cannot say enough about them. Now for the one star. My daughter took the dress to a David's in Atlanta where she was marrying to have the alterations done. I paid over $200 and the dress was unwearable. They took absolutely no responsibility for the mess. The woman I spoke to said my daughter should have never taken the dress from the store. Our point, was why would she leave it and trust them to fix it? Honestly, they were just taking it in and hemming it. We took it elsewhere in Atlanta where I paid another $200 but they did an amazing job and knew immediately how to fix the problems. A very bad and disappointing experience. | |
| employee | 8/25/11 |
| You think your customer service is bad. Working for them is worse!!!! | |
| Nancy | 8/26/11 |
| I have dealt with David's Bridal 1 time and NEVER AGAIN! HORRIBLE ATTITUDES! Very Rude to customers and also hang up on clients while on the telephone with people when trying to ask certain questions about returns. They absolutely refuse to accept a return on account of their NO REFUND / NO RETURN POLICY! Even with all tags still remaining on the wedding gown and accessories! I have invested $1,530.00 for everything in cash, and they will not even talk with me when I call them. They are not nice to people at all at David's Bridal located at 19 Spring Valley Market Place in Spring Valley, New York. Especially the MANAGERS! I ABSOLUTELY HATE DAVID'S BRIDAL AND WILL NEVER EVER DEAL WITH THEM EVER AGAIN IN MY ENTIRE LIFE! I WILL GO ELSEWHERE! I have never used the wedding dress or even the accessories and all tags are still on each and every item that was ever bought from them. Never taken out of any of the bags or boxes since purchase of every item. I bought all of these things in May 2011. I think that it is all due to them not wanting to lose a quota / customer's money and having to pay the customer back all that they spent on the items. My Wedding Dress was also FILTHY AND DIRTY FROM BEING TRIED ON BY OTHER PEOPLE! MAKEUP ON THE HALTER AREA, AND DIRT ON THE CATHEDRAL TRAIN AND RIPPED ON THE VEIL AND BLESSING VEIL THE CORSET WAS DIRTY AND DUSTY, AND SO WAS THE SLIP! I WILL NEVER STEP FOOT BACK INTO ANOTHER DAVID'S BRIDAL! GOT TO FIND A BETTER PLACE TO SHOP AT AND HAVE DAVID'S BRIDAL REPORTED TO THE FTC AND THE BBB ASAP HOPEFULLY TO CLOSE THEM ALL DOWN! | |
| Kelly | 8/26/11 |
| I have to say, I am very disappointed at this store. The consultants are rude and pushy, she kept trying to sell me the most expensive dress and accessories even though I kept telling her I am on a budget. (I know you work for a commission but stop trying to get me to give you a bigger paycheck) She kept opening up the door without even knocking, exposing me to the other customers. The people who did the alterations do not know what they are doing, they made the dress too short even though I repeated to them I wanted it to touch the floor. The woman at the front desk ordered a size bigger so when I picked up the dress she said she always orders a size up because "people tend to gain weight before a wedding", I was never told that when I ordered the dress. I will never go there again and I will tell everyone I know not to shop there because of these situations I encountered while being there. | |
| D. MUIR | 8/28/11 |
| I PICKED DAVIDS BRIDAL BECAUSE I HAVE BRIDESMAIDS ACCROSS THE COUNTRY AND I FIGURED IT WOULD BE CONVENIENT FOR ALL INVOLVED TO SHOP, COMPARE AND BUY!! BOY! WAS I WRONG!!! IN 3 DIFFERENT STATES THEY TREATED US LIKE CRAP. THEY HAD "NO TIME" FOR US AND OUR QUESTIONS AND WANTS. EVERYBODY IN ALL 3 STATES ACTED LIKE THEY WANTED TO BE ELSEWHERE. IF YOU HAVE THAT ATTITUDE, MAYBE YOU SHOULDNT BE WORKING IN CUSTOMER SERVICE! IN ALL 3 STATES, WE DEFINATLEY DID NOT RECIEVE GOOD CUSTOMER SERVICE! MY SOON TO BE SISTER IN LAW HAD A HORRIBLE TIME IN PENNSYLVANIA. SHE TOOK IN A DB PIC OF A DRESS SHE COULD ONLY ORDER ONLINE. MY SISTER IN LAW KNEW THIS BUT JUST WANTED TO TRY ON SOMETHING THAT WAS SIMILAIR SO SHE CAN SEE HOW IT FITS AND GET HER CORRECT SIZE. THE GIRL JUST SAID THAT THERE WAS NOTHING IN THE STORE LIKE THAT SPECIFIC INTERNTET DRESS AND BLEW HER OFF. SO I DID THE GIRLS JOB FOR HER, LOOKED EVERYTHING UP AND CALLED THEM MYSELF SO THAT MY SISTER IN LAW COULD TRY ON A DRESS TO GET THE RIGHT SIZE!! AGAIN, IF YOU DONT DO YOUR JOB CORRECTLY, THEN YOU SHOULDNT BE THERE! RIGHT? MY OTHER BRIDESMAID WENT IN TO A DB IN DENVER AND WAS TREATED LIKE THEY DIDNT HAVE TIME OR PATIENCE FOR HER. THEY WERE OF NO HELP TO HER!! WHEN I WENT IN FOR MY WEDDING DRESS, I HAD VERY FEW SPECIFICATIONS AND A PRETTY DECENT BUDGET. I GUESS THAT PRICE WAS NOT RIGHT FOR DAVIDS BRIDAL! THE GIRL WHO WAS HELPING ME HAD A RUSHED ATTITUDE AND SAID THERE WERE NOT MANY DRESSES IN MY BUDGET WITH DETAILS I WANTED. SHE PULLED A FEW DRESSES THAT WERE HIGHER THAN MY BUDGET AND NOT WHAT I WANTED. SHE WAS PUSHY AND RUSHING ME THE WHOLE TIME. I ENDED UP FINDING A DRESS THAT NEEDS ALTERED BUT DB IS WAY TOO EXPENSIVE FOR ALTERATIONS. I HAVE TO FIND SOMEONE ELSE TO DO IT, WHICH IS FINE BECAUSE I DONT WANT TO EVER STEP INTO A DAVIDS BRIDAL STORE AGAIN!!! NOW LUCKILY, MY BUDGET WAS NOT IN THE 99-LOW HUNDREDS PRICE RANGE BECAUSE I AM SURE THERE WOULD NOT HAVE BEEN ANY DRESSES FOR ME!! I AM NOT HAPPY WITH THEIR SNEAKY COMMERICALS, TALKING ABOUT CHEAP AWESOME DRESSES. I DONT CARE WHAT YOUR BUDGET IS, THE COMMERCIALS ARE DECIEVING AND UNTURE!! IT IS JUST A HORRIBLE GIMICK TO GET GIRLS IN THE STORE JUST TO BE PUSHED AROUND, RUSHED AND TALKED INTO A MORE EXPENSIVE DRESS!!! I DO NOT AND WILL NOT SUGGEST DAVIDS BRIDAL TO ANYONE!! WE DID NOT GET THE BRIDESMAID DRESSES THEIR. I REFUSED TO GO THROUGH B.S. JUST TO BE DISSAPOINTED AGAIN FOR MY HAPPY DAY! I WILL ALWAYS SUGGEST TO GO ELSEWHERE BESIDES DAVIDS FREAKIN BRIDAL!!! | |
| Use Another Bridal Company | 8/29/11 |
| All I have to say is HORRIBLE... HORRIBLE... HORRIBLE!! The David's Bridal in Morrow, Georgia is HORRIBLE. I can't even rank this store... 1.) Customer Service- HORRIBLE 2.) Staff- HORRIBLE 3.) Asst. Manager- HORRIBLE 4.) Professionalism- HORRIBLE 5.)Appearance of Store- DIRTY & HORRIBLE Then after contacting the Corporate Office- DOUBLE HORRIBLE!!! Please take my advice and stay away. There are PLENTY MORE Reasonable priced dresses out there. Just please shop around. This company is not what it is all "SOUPED UP" to be. I'm just sharing my thoughts!! | |
| IrritatedBride | 8/30/11 |
| I made my initial appointment way ahead of time to find my gown and my bridesmaids to be fitted and order their dresses on the same day. I figured I'd kill two birds with one stone. When I set up the appointment I asked which day and time would be less busy and they recommended the best time and we set up the appt. They said that it would be 'slightly' busier due to the $99 sale and my consultant may be helping 1 other bride but that my girls and I would still have our own area. I then asked if I could give them style numbers of the dresses so that they could be prepared ahead of time and they insisted on waiting until that day. FYI: I was only trying on 5 dresses MAX and already had the bridesmaids' dress style picked out. When we arrived, we were the only party there and there was little to no direction given to us by any of the consultants and they were all just standing around. I brought printouts of all of the dresses and said they were the only ones that I needed to see. The consultant was bringing out anything but them for me to try on. I'm pretty open minded so I tried them but each was a definite no. Finally my mom piped up and said, "Can we get to the ones she really was interested in please?" There was only 2 other brides in the store throughout the time that I was there and I kept having to wait for another bride to step away from the raised floor area and mirror so that I could see myself. Apparently my girls asked for chairs to sit down and the consultant said that they can only use the 2 chairs within our section. FYI: This other bride and her mother had set all of their stuff on the chairs in "my section". I walked out of the dressing room to my bridesmaids sitting on the floor. I quietly asked the consultant why I keep having to ask another bride for the mirror and why my girls are sitting on the floor... she responded that the other bride must be confused and that my girls sat on the floor on their own. Avoiding a conflict, I then asked the consultant to find their dresses so that they had something to do (This was what the appointment was set up for mind you!) Once I picked out my dress that fit like a glove and surprisingly was the perfect length (I'm 5'9") my consultant kept trying to push getting a larger size and ordering extra length and then kept talking up their alteration dept. My bridesmaids and I all felt as if she was pushing to get more money from us. The real kicker at the end of the appt: That other bride and her mother were leaving at the same time and we talked to them in the parking lot. They were brought to our section and told that it was where they could set their stuff. They were just as irritated as we all were. I wish I was done with them. I just picked up my dress last night and am NOT having my alterations done there. I'm still waiting on the bridesmaid dresses. Crossing my fingers that all goes well. ALSO: I was never informed that I would be getting telemarketing calls after giving them my phone number. What a nightmare! | |
| Ms Igess | 9/2/11 |
| My bridesmaid paid for her gown and the location in her town gave her dress to someone else and my wedding is less than 7wks away and now she is out of a dress and the money. I dont think it's right that she should have to repurchase the gown and they donated her dress to someone without permission. | |
K  | 9/12/11 |
| I shopped at the Schaumburg, IL store. The good: I had a nice experience shopping for my dress. I had a small budget (under $350) and wanted a simple gown so shopping at David's worked out fine for me. The $20 discount for my bridesmaids was also helpful and the consultant on both occasions was reasonably pleasant although obviously a little overworked. They were providing the level of service I'd expect from a department store, not a bridal salon, which was OK because I'm not particularly fond of being coddled. I received $50 towards my alterations, and the dress came in earlier than expected. The nightmare: Because I had the $50 credit towards my alterations and was told by a friend who had a good experience 10 years ago at David's, "Their seamstresses know their dresses, you should go there." So I took my SIMPLE dress in about 10 weeks in advance of my wedding. All I needed was a bustle and the top taken in. I felt that it would look better if they let the waist out a bit, which they refused to do. They kept trying to sell me Spanx instead of letting the waist out 1/2" or so. Finally I figured I should trust them and I left the dress in their hands. Two weeks later I went back to pick up my dress. The first thing I saw was a snag on the VERY SIMPLE satin bust on my dress. I immediately called the tailor over and she tried to push the blame onto me. Then I put the dress on, and it looked terrible. The waistline still looked awful and the boning on one of the cups had shifted so it was lumpy and awkward. I was standing in the store on the pedestal crying. The tailor stuffed her hands in the dress trying to make it look better but nothing worked. In tears I left the store, too upset to take anything up with the manager - which I should have done at the time. I ended up taking the dress to another seamstress who not only let the waist out, she fixed the boning in the cup and informed me that (1) not a single seam had been pressed open, which is Sewing 101, and (2) there was a water stain on the bottom of the dress that they had tried to hide from me. If it hadn't been for the second seamstress I would have had to buy another dress entirely. BOTTOM LINE: If you're a bride on a budget who doesn't need a ton of hand-holding, the price can be right - BUT AVOID THEIR ALTERATIONS DEPARTMENT AT ALL COSTS!!! | |
| Sunni West | 9/13/11 |
| I am disgusted you supported the airing of Ph.D. Phil's Scamthony interview and paying $100Ks of BLOODMONEY to these sociopathic liars. I hope millions of irate people boycott your products | |
| Eie Tubbs | 9/6/11 |
| I bought my Daughters wedding dress @ Davids Bridal, my first mistake. We wanted sleeves for her dress, the sighn in the dressing room said that any dress could have sleeves added. The sales consulant did not know that, I kept having my daughte try jackets, & it looked like a jacket over her dress. We asked to see other dresses, none with sleeves & only had a few size 2 & 4's. I had a set price & informed the girl how much. The alternation lady came out with some cute sleeves & pinned them in, they added a sash, it looked OK my daughter liked it. Only after we purchased the dress, & I looked at my recipt did I realize that ALL SALES FINAL. The dress was altered, at the store for $189.00 more thatn the dress cost. The dress still does not fit right, told her to but a bigger petticoat, wear a shoe with a higher heal, & several other things. The zipper is not straight, it gaps, she put a hook & eye, to hold the zipper together. They wanted another $50.00 to add a bustle for the train, we are over the top of our budget already. So now my daughter is stuck with a dress that is not flattering to her, has to wear a red sash to cover up something that was wrong. How can Davids Bridal stay in business when they have so many complaints about them? | |
| Pamela B. | 7/6/11 |
| I purchased a gown back in August of 2010. I then went in May of this year to have my first fitting. The woman pinned it and I was to come back in a few weeks for my final fitting. When I got there for my "final" fitting, the dress didn't even appear to be altered! The seamstress that was working decided that apparently I wasn't big enough so she decided the solution to being able to completely look down the front of my dress and see the floor was to put padding in the bust of the dress! I was so angry. So I told her I was a big enough girl I did not want padding. She pinned it and they had me come in a week before my wedding to try again. When I got there, it was STILL wrong. The manager said she would personally deliver the dress to me after they fixed it, seeing I lived 45 min from there. I asked her what was to happen if it still wasn't correct after delivering it to me. She said I could always come back in and have it altered even more. Can you believe it, a week before my wedding! So I said that would not be okay. She had me kill an hour in town and come back in. Even then it still wasn't correct! I sat there and refused to leave until my dress was fitted properly. What a joke!!! I will never EVER go to that store for anything, EVER again. | |
| KT | 7/11/11 |
| I and my 6 bridesmaids went to Des Moines Iowa store. (My one bridesmaid also is getting married so we purchased our bridesmaid dresses for her wedding there as well). 10 dresses in all were purchased. Like someone above, no one said that 'all sales are final until everything was paid for.' I was called and told my bridemaid dress for my friend's wedding was here. I went to pick it up, and it was HUGE, at least 2 sizes too big if not 3. They told me they ' order them that way so it can be altered." I am sorry, but I should not have to pay to have a dress altered that I had tried on the correct size of at the store and then they send me one that is TOO Big and I have to pay to have altered. NOW, I am scared to death my wedding dress will have to be altered as well and it is not here yet. The wedding is October 1st. ALSO, I had set up my appointment and asked for 11 dresses to be available for me to try on. I picked them out on line. When we got there they had 1 dress out of the 1l I had picked out for me to try on. The girl never was very helpful. She never measured me. When I asked she said, I see what size. Well, I see she did NOT know the size as the bridesmaid dress is HUGE. Also, I am a larger girl and I think David's Bridal does not want to cater to us larger girls. I felt like I was not treated fairly because of my size. | |
| Jamie Buskey | 7/14/11 |
| My wedding is less then a month a way and Im still waiting on my Brides maids dresses. The dresses were supposed to be in over a month ago. Every time we have called, they have been rude, short, and misleading. My maid of honor is 8 months pregnant. I'm in tears knowing that her dress may not fit and we wont even have time to have it altered. They told me a month ago they were on a truck. Does that mean that they will smell of mildew and rats. I absolutely hate the fact that I invested thousands of dollars into this company! Please ladies do not make the same mistake that I made. Had I known that this company operates on crap policies and lies I would have tried my luck with Macys or some hole in the wall dress outlet. In tears and calling corprate not that they give a damn!!! | |
| mother of the groom | 8/5/11 |
| Had a wonderful experience when I Bought a Mother of the Bride Dress at another store with a totally different view on returns. the owner of the shop was very helpful with the shoes and jewelry etc. and would have given refund even after alterations if not happy. Was totally pleased with that experience. When my second son was to be married I tried David's Bridal and found a lovely dress. loved it. the consultant did not offer to help with accessaries. the alteration department was not helpful with alterations. bought the dress thinking i could get alterations elsewhere. was not informed of the no return policy. My son eloped and I have now will never get to wear the dress and have no need for an exchange of merchandise. In store credit would have been more helpful as I have 2 more daughters and another son to marry off. But because of your policies I have decided to go back to the first store when they decide to marry. Very upset with David's bridal. What a waste of money and time. | |
| Cheryl | 7/24/11 |
| I would give the David's Bridal in Woodbridge, VA a poor rating. My daughter, many of the girls in her wedding party and other family members came to my daughter's appointment with her. In my mind, making an appointment implies some level of personal service. The woman who greeted us was not smiling. The store was loud and chaotic--rather like a Ross or Marshall's for brides. There was little seating and the lighting was harsh. The young woman who was supposed to help my daughter left her with several dresses and then disappeared. If it hadn't been for my daughter's matron of honor and best friend, she would have been left to struggle into her gown by herself. It wasn't until a member of our party became totally disgusted, that a manager came over to assist. The young woman serving my daughter was sweet, but did not offer quality service. While we found some dresses that were nice, the service at this store was well below par. All of us felt, upon reflection, that my daughter and her party were not treated well at all. The following day we went to Nordstroms. My daughter had a personal consultant, we were treated extremely well, the consultant treated my daughter, myself, and the entire party with dignity and kindness. As a result, we are purchasing my daughter's gown, her wedding party's gowns and most likely my gown from Nordstroms. In all, David's Bridal has probably lost about $2500 or more in sales. I find it distressing that I am unable to email or contact David's Bridal corporate offices and must leave a blog. Most companies welcome feedback. I will recommend against David's Bridal to others and will, when the time comes, bring my other daughter to Nordstroms. Good will begets good business. All brides should be treated like princesses. David's would do well to follow Nordstrom's good example. | |
| Lillian Padilla | 8/3/11 |
| I got my dress in December of 2010 so my bridesmaids order there is in Aug 3 which the wedding is in November so called to order three bridemaids dress she charge me 149.00 each so I called to make sure to order her dress so she called and lady that took her order charge her 129.00 so I realize she did'nt give me the discount which a all my bridemaids and flower girl and the mother of Bride had the discount but they didn't want to give me the discount for the three dress I will never again David Bridal in Dedham, Mass and the manger was not helpful her name was Lorraine just because she couldn't find me in the computer when I ordered my dress its no my fault they don't have things in order which I waited for a 1 hour till I spoke to manager honstly I will like my discount for all dress or I have to speak to my lawyer this is awful I'm very upset I have to order 2 more dress I'm having them to order somewhere else that has the same dress. | |
| Desdemona | 7/26/11 |
| Charleston, SC.....Poor customer service, rude employees, including managers. Return policy for in-store orders not found on website. No phone number, etc. on website to submit comments, good or bad. Poor selection of dresses. All around, just shop somewhere else! | |
| Kayla | 7/28/11 |
| My experience was terrible. First when i go to look at gowns i had an appointment and still had to wait over an hour to get help. I drove 2 hours away that is the ONLY reason why i had stayed. So after i purchased a dress they told me i would get free cleaning of my gown. That is from Greensboro, Nc. I decided to go to Durham, NC after having to wait with an appointment and then my consultant "helps" 3 at the same time! So I went to Durham also about 2 hours away from me to have my gown my cleaned. I called before I left to see if I needed an appointment to drop off my gown. I was told no to just bring it in. So i did the lady that helped me was told to me to be the manager of alterations. RUDE, unprofessional, uncaring is the nicest way i can put it to describe her. She opens my bag says outloud so others can hear it, "your gown is filthy and it stinks we can't do anything with this, I can smell animals (dogs) on it". I have one dog that is not going to make it dirty or smell. She told me i had to take it to a cleaners, once again being told that she couldn't do anything with it. Greensboro store told me that it would be cleaned by them at any Davids Bridal Store. Then she tells me that is has been over a year, I told her it was not then she changes to o well almost a year. I said yes that is why i am here now. i have 2 weeks left before the year to get it cleaned is up. This gown is brand new to me. This dress was being discounted so i had got it on sale. I purchased it as a floor model,being promised that is was going to be cleaned. I went this afternoon around 3pm 7/28/2011. I can't find anywhere to send an email complaint to the company. I will strongly urge my family and friends to go elsewhere to purchase anything. If they can't do anything with there gowns, then they should not sell them. | |
| LaTeisha | 8/1/11 |
| . I am very unhappy with the service I received at Davids Bridal. I ordered my wedding dress and my flower girls dress about a year in advance of my wedding. At this time I was told that I would receive a complementary cleaning and press about 8 days before my wedding. The week of my wedding I received 4 different phone calls as a reminder that I had an alterations department. I explained that I did not need alterations as I had already had them done with a local tailor. Each time the women assured me that it was ok and that I would need to bring in the dress on the same scheduled day to be cleaned and pressed. A few days before my wedding I had my maid of honor bring the two dresses in. I was out of town and could not do it myself. I received a phone call from my maid of honor saying that Davids did not have me scheduled and that they would not take the dress because my alterations were done elsewhere. I stayed on the phone with a manager for at least an hour. After explaining to her a number of times that somebody called me and told me that it was ok to have to my alterations done elsewhere and that they would still honor the cleaning and pressing. After telling her that I would call the corporate office to complain did she agree to take the dress. At this time they told my maid of honor that she could not leave the dress so she would have to sit and wait. Unfortunately she was unable to stay so I had to come back from out of town pick up the dress and take it to Davids myself, all on the same day. I asked the manager Ruth if she would be there when I arrived and she said no that Mary would be there. I asked her to make sure Mary was aware of the situation and to notify her that I was coming. Once I arrived about 2 hours later I spoke to Mary who had no idea what was going on which led me into going through he whole scenario all over again. At the end I did get both dresses pressed and cleaned but it was done horribly. It didn’t even look as if it was pressed. It was horrible!!! A total waste of time!!! I will never suggest Davids Bridal any bride | |
| Not a bride | 8/1/11 |
| Someone unknown to me somewhere gave my email address at a store. I have unsubscribed from every single piece of spam they have sent, I have opened tickets with customer service, I have called customer service, and yet I'm told I may receive emails for up to 30 days. I wouldn't be so bent out of shape about it, but my partner recently died after a traumatic fight with cancer, and we weren't able to marry because of our health insurance situation. Each unsolicited email stabs me to the core. I have not done any business with David's Bridal, nor will I. They have also passed my email address along to "partners" so I have to go hunt down each one of THOSE businesses and request to be removed from their lists individually. Why can't they just leave me to grieve in peace??? | |
| lisa carman-never again! | 8/2/11 |
| For my wedding I chose Davids Bridal in Murrieta California to order my bridesmaids dress from because i was ASSURED that Men's Warehouse coordinated with the colors of Davids Bridal. It even says so on the website. So after spending a lot of money and 3 months of waiting i received all my bridesmaids dress just to find out that Men's Warehouse had stop selling that color!!!!!!! The color is Rose Petal, not some random rainbow color that's hard to sell! DB didn't even care. They told me sorry, even though it was them who swore Mens Warehouse sold that color. They also told me to change my color! ARE YOU SERIOUS!!!! So now my wedding is a month away and all the groomsmen and my ring barer wont have the right colors! I have a lot of money invested in my wedding decor to perfectly match Rose petal! And now im screwed. Thanks for ruining my wedding DB!!! And having horrible customer service!!!! Someone should really do something about this but no. | |
| Laurie | 7/1/11 |
| So I went into David's Bridal because my little sister is getting married. She wanted a specific color dress that they were discontinuing so we rushed over, tried on dresses and tried on the perfect one. We then ordered the dress and all was good. Then about a month ago my sister called to check on the dresses. The manager messed up the order and put down that I went home with the dress that day, when we really ordered it because it had to be a special color. So whatever we were a little annoyed thank god the color was still avaiable. Then I go in today to pick up my dress and I tried it on. The dress felt funny and totally did not fit. It was two inches away from zippering!! I panicked and told the manager the same one that messed up before) I didnt think it was the right dress and the material felt different and it didnt fit even though it was the right size. She proceeded to talk to me like I wasa complete idiot and tell me total nonsense. She gave me attitude about the enitre situation and treated me like I was a complete fool. So after arguing with her and dealing with her attitude I decided to get a bigger dress size. The girl that was working the register kept leaving me to go help other people who approached when there were other employees standing around. She left me to help other people about 5 or 6 times. Finally I walked out and took another costumer with me because of their nonsense. If my dress was not already paid for I would NOT do business with them. But lesson learned and I will not be returning and will NEVER suggest David's Bridal to anyone due to their lack of customer service. | |
| Constultant 1 | 6/24/11 |
| I also wish there was an option for zero stars. I was a Wedding consultant at David's Bridal for 2 and a half years. The experience of working for David's Bridal was nothing short of a nightmare. You are given more customers than you can handle, you're co-workers and managers are constantly stealing your commissions behind your back, and you cannot keep up with all of the other tasks that you are REQUIRED to do amidst trying to take care of your brides and brides maids, etc. My fellow co-workers and I would be told that we were required to go to lunch everyday otherwise we would be written up (and believe me we were!). One consultant was so exhausted and hungry one day that she asked the management if she could please go to lunch...she was sent home as punishment. Management rounded up all the consultants in the store and used her as an example of what would happen if anyone ever asked to go to lunch again. They took all of her commissions and distributed them among us all. About 3 weeks worth of work and pay...gone. We lived in fear of being punished, having the little money we were literally SLAVING for stolen because "they could". The girl called corporate...nothing ever happened. They didn't care about us. We had no power. We were slaves. This is just ONE!! example of the horrors of working there. I really empathize with your stories of bad customer service...I believe them ALL! because I was there. I saw them. I am proud to say that I always did my very, very best to be the best consultant I could be despite my circumstances as an employee. Please know that there were times that I literally had 15 customers at one time. I was not allowed to complain, I had been at work for 14 hours straight without food, water, or even sitting for one second! I am proud to say that I never once lost my cool, or puroposefully treated any of my customers with disrespect. I KNOW there were times I made mistakes, did not say the right thing, made a mistake at the cash register, ordered the wrong dress, came accross as moody or upset, forgot about, or took too long getting to someone who needed help. I think at some point anyone living and working in a nightmare like that is going to screw up. But customers don't see what's going on in the background. All these things just added to your stress, made you screw up even more and made you feel like an even bigger failure than David's Bridal and their store management already made you feel. They pulled you aside ever day and told you about all the people you'd pissed off, all the mistakes you made, and what they were going to do to discipline you. It didn't matter that I was the #1 Wedding Consultant in the Nation and the Northwest. All they cared about was $$. All they gave me in return was a stupid business card with my name on it and a little certificate saying "good job". This was just one store. Please put things into perspective...don't hold it against the girls who work there. Some of the girls are horrible yes, but many of them are just as much a victim as you. I am proud of what I accomplished, I'm glad I survived...I had to go to a hospital for 5 weeks after my employment because my body was so worn down from never eating. As a previous member of the David's Bridal family I apologize to you all. I also will never go back...as a customer or an employee. | |
| Jess | 6/28/11 |
| I received the WRONG DRESS and the store will not refund me because the assure me the right dress was sent. They dont know how the wrong dress was sent to me (from their store mind you) but apparently I must have hacked into their system or intercepted teh mail delivery man and changed the order. Corporate Office Customer Relations is no better. All they can say is "I feel bad for the bride" and "I dont know what to tell you". They sound like a recording. Not happy with the experience at all. Poor experience for me I have to say. | |
| Tiffani Finley | 6/30/11 |
| I just went in and picked up a dress that had been on layaway for my wedding at the Albuquerque store, paid cash mind you and then when they brought the dress up it had four hugh stains. They did not have another one in stock and said if they ordered one I would have to pay the shipping and they would not guarantee the condition. So I ask for my money back because I was to get married in one week, the manager said to me we cannot give you a cash refund we will mail you a check in 4 to 6 weeks. I ask her how I was suppose to purchase another dress and she couldnt give me an answer to that. Please do not shop at this over priced and unprofessional store when all they care about is getting the money up front..... | |
| SHERLYN | 6/30/11 |
| This needs to be shut down I had no idea and it was my fault I didnt check the reviews first but we happen to be near one so we just thought we would look . well one girl was fired for sure the way she handled us my daughter cried the dress looked terrible after we paid a fortune for it the alteration s were all wrong!! They dont care either they made excuses! Blood stains were left on her dress from the seamstress... it was just a mess we did call headquarters they did nothing so speaking the truth about our horrible experience will be done every chance I get. Allison the manager was great, and Liah the seamstres was wonderful the rest should be fired! | |
| Sara Early | 6/20/11 |
| I am a bridesmaid for a wedding and the other two bridesmaids and I ordered our dresses in fern and truffle colors. it took two months for my fern dress to come in and when we got all of our dresses they were the wrong size and the customer services reps did not help us they said they could alter them but wanted to charge us an extra $50 per dress to me this seems like a ploy for more money. which would make an already expensive dress even more expensive. The other bridesmaids and myself are not happy at all with the service and the quality of our dresses we will not be returning in the future for any other wedding. the store i went to was in boise idaho and besides the dresses not fitting when we got sized the gal argued with what size i was I am a size four and she said i am a size 8 i would swim in that! | |
| Janet Corbin | 6/8/11 |
| had the worse experience at the David's Bridal in Glenbernie Maryland exact address: 6320 Governer Richie Hwy. Horrible experience: One of my bridemaids called the store to order their bridesmaids gown I assured her I had loaded each and everyone of my bridesmaids in the system with the style and color of the dress and for convience they could call and order it. I recieved a call from my Davids bridal that my bridesmaids needed to order their dresses this month because the dress was put on a 12 week push out date. I contacted them all and they began to order. One My bridesmaid called June 8th early morning to order her dress her credit card number was taken and she was told that she would get a call back once it was processed. She called and let me know that it was done but no one gave her a price/conformation or anything, I thought this was odd she thought it was procedure she was just doing as I asked. So around noon I called to inquire about the ordering of my bridesmaid dress, gave her my name and the name of my bridesmaid and she the lady that answered the phone said it was ordered. I contacted my bridesmaid and let her know it was ordered. She said, " well how much was it no one ever told me they said they would call me and no one has called me yet?" I told her I would call back to get this all straightened out Phylis answered the phone I again gave her my information and my name and she said, " and your question to me is?" this took me by suprise so I started again. She began to tell me that they do not process phone orders in her store before the customers standing in front of them! I was shocked I said, with all due respect," Is my money any different than than theirs? she didn't answer I said, " well can I get a price for it I will let her know I also told her I was contacted by my David's bridal here in North carolina and the girls need to order there dress now to get it here in time,she stated, " well she came in in November and got fitted for it and she didn't order it then! by then I was irate! How dare you talk to me this way this is my wedding and I am supposed to intrust your company in handling part of my experience! I asked her to speak to a manager and she told me she was one of the managers there and she would give a call to my bridesmaid when it was processed! Seeing no need to argue with her I again asked her name and hung up. NOw mind (1) I am in N.C calling Maryland so I am taking the time to do this I pulled off the road to google Davids bridal corporate office to get the number so that I could call and report such a horrible experience I am really considering cancelling all orders and using someone else!This is such a poor excuse for customer service in one of your stores! Brides come in and intrust your workers and your managers with their experience Phylis just blew it! I am so mad now I could just scream! | |
| Vivian | 6/9/11 |
| I have a big wedding coming up before me and my fiance are being deployed, I am shocked at these comments thank you for letting me know to stay clear of this unprofessional store and its rude staff! | |
Michelle  | 5/31/11 |
| The service was good, however i am disappointed in the fact that with-in the full price of a dress, you still have to pay an alteration fee, if the dress needs it. I feel that one alteration should be included, unless the dress is a sale item. I will not have my dress altered at the store, especially since i have heard horror stories about people who have been "mis-measured" (from other stores also). I think this is something that should be looked into. I strongly feel one alteration should be free. If there is need for more, then i understand a charge! | |
| Emily | 6/1/11 |
| I purchased my dress there, which I love. The alterations department however completely botched it up. It looked horrendous! I had to take it elsewhere to be fixed the week of my wedding. I would NEVER recommend David's Bridal alterations. The dresses, sure, the alterations, NO! | |
| | 6/2/11 |
| You can't even get through to anyone at the store in Tampa Florida because of the fax machine! Everytime you call the number that is listed, you hear a loud buzzing noise. | |
| Laura Logan from Columbus Oh | 6/3/11 |
| funny, i was looking for the ZERO stars option. First off, today was the 5th visit to the Easton Location. I was hoping it would be my last, but that would mean that they actually did someting RIGHT. Back to the beginning, 4 months ago... i was hesitant to look for my gown there due to comments like these. I wish i would have listened. When shopping for my gown, my consultant left me in a room full of dresses i had said i did not want. I was eventually stuffing these dresses back into their bags with my cousins help, and loading them out of my tiny dressing room. I understood she was new, and just dealt with it. But we all know that this moment is the most exciting for a bride, so you would THINK that these people would be on their A game. Few weeks later, my dress is in! yes! wait, WRONG DRESS. i was so excited to see MY gown, afterall, most of us only do this thing once. Then, she argues and says 'yes it is.." after i say thats not my gown. After i show her a picture of me IN the right gown, and hand her my receipt, this little brat says "Well, its the dress you PAID for.." - Thats great service guys. So after talking to the manager, who acts as if its no big deal, she tells me ill recieve an email when my dress is in and walks away. No "have a nice day", No "im so sorry" nothin. It was such a confusing close to the visit that I went to find her and had to say "is that it? are we done??" and she pretty much bats me away like a gnat. A week later, its in. Praying that its MY dress, i go in. The same snot manager asks me if she can help me. I say "im here to pick up my dress" --keep in mind she JUST saw me, she says "OHHH, are you a bridesmaid???" ??? um NO, im the bride who you ordered the wrong dress for. After getting my dress, you would think that i would have my alterations done elsewhere, due to the poor customer service. Well, theres a woman there who seemed she knew exactly how to alter my dress, and make it look great. She's the reason i came back. When i walk in to my alterations appt., its someone else!!!!! Still, I am giving the benefit of the doubt that she will do a great job too. This leads me to today, when i went to pick up my dress after the 2 week alteration.....and i try it on, and its still Not Right. These people are supposed to make this process fun and easy, and instead its been the complete opposite. So, NOW i will be going back in two weeks to pick up my wedding dress. I never once asked for a discount, and I completely feel like i should have gotten one. I've had patience that I wish I didnt have and it is not worth it. This experience makes me wish I was the type of person to act crazy, cause a scene and demand things for free. However, not my style. A client told me once, that for every bad experience, the person tells on average 17 people. Well, i work as a hair stylist and i topped that number a few months ago. | |
| Dodie Lege | 5/27/11 |
| I took my wedding gown to be cleaned and steamed at David's Bridal in Lafayette, La before my wedding. Well I finally got my dress back 3 days before my wedding so i left it in the bag so I wouldn't wrinkle or dirty it. Never checked it! Well 30 minutes before my wedding we unzipped the bag and took the dress out only to have a 4 inch hole right in the front of my dress!!!! Well thankfully we were able to hide it...Anyway when i brought the dress in to David's Bridal to tell them what had happened they told me they couldn't do anything about it cause I can't prove that they did it! What was I supposed to do? Bring it in a few minutes before my wedding??? They are crazy! They even want to charge me to fix it! Well I will never do business with them again and hopefully people read this and don't buy there either!!!! | |
| Maureen Blum | 5/29/11 |
| The store in Southcenter was amazing to us. We had shopped at the Alderwood, Wa store and they were rude and had extremely poor customer service. We went further away to Southcenter as we did not have many choices. They were fabulous. We bought a dress at 9 pm and at 2 am my daughter went into labor. I knew the dress was non-returnable and non-exchangeable. When we went in for the fitting they found the same dress in a now needed smaller size in Oregon, shipped it up and altered the dress as needed. This alteration was at least half what it would have been with the original dress. I can't believe how wonderful everyone on the staff, especially Serene as well as the manager were. The Alderwood store will never see my business again. | |
| Judy Pfluger | 5/22/11 |
| This deserves a minus 10 star rating. My daughter is getting married March of 2012. She found a really beautiful dress. As a single mom, I don't have a lot of money. A friend of hers and I managed to pay for an $800 gown. It is beautiful. It isn't a perfect fit and needs a couple of alterations. (The top is too tight, the waist too loose and being only 5' she needs it hemmed.) She was told the night she purchase it that it would be no problem. Now she is told, "Oh, sorry it is a discontinued model. We don't have that material any more and also anything with bead work cannot be altered." Now my daughter cannot get the alterations done although the gown was purchased with that understanding and does not have a gown for her wedding. She was told to take the gown to a consignment shop to get "some" money back for it and try again. This is beyond unacceptable!!!! | |
| Cheryl Siggers | 5/17/11 |
| wow is all I can say. My daughter went into the store in Westminste Colorado ro get a gown that I had bought 5 years ago and worn at my wedding. She was treated very bad from the start. The seamstress told her she could only get one inch from the seams and when my daughter asked if the could add a pannel she was told yes but it would be $200 which she was willing to pay for. They then tried to hard sell he into another dress. The told her they could not do the alterations because it had a mark on the bottom of the dress at the back. My daughter told them that they would sign a paper saying the mark was there and that they would have it cleaned after the alterations. The MANAGER at one point even told her she was too big for any of the dresses.They then tried to tell her the dress was 10 years old so it could not be altered. They did every thing they could not to do the alterations and get her to buy a new dress. What should have been a good night turned into one where my daughter broke down in tears not one but twice. The woman in the room next to us even came over and was appaled at how she was treated. I will never recommend this store to any one and I have 2 more daughters that are getting married so they have lost my business. | |
| Carissa Kosloff Meril | 5/19/11 |
| I feel I have been ROBBED! My Dress was barely staying on me at my wedding, due to a very expensive and very bad alteration. I do understand my body is very different than most, but than they should have told me that the alterations would not be able to hold.....When I went back after the $300 alteration, AND $800 dress, and after it never held at my wedding! I went back to have it fixed, where they told me I would be given a free preservation kit, I gave them my dress to be fixed. I was told to come back in a month, which I did! Then I came back, with my grandma, it still was not fixed. I told them I will be back again soon, due to the fact that I live far away and wanted this dress! So last week I went to go get my dress...... Guess what after 6 MONTHS THEY GAVE IT AWAY AND NOW I CAN'T GET A HOLD OF ANYONE WHO CARES! | |
| Rachel - Colorado | 5/13/11 |
| I would have rated the Westminster, CO zero stars, but it wasn't an option. Two of my friends and I went to this store one evening to try on dresses. They say they take walk-ins, and we just wanted to really look at a particular style, rather than trying on every dress. From the moment we walked in, the greeting from the receptionist was cold, and she claimed they were "very busy." Looking around, we saw 5 people and one screaming baby in the entire warehouse-sized store. She asked if we had an appointment and told her "no, but is it alright if we look around for a specific style?" She again claimed they were busy. Then she said there was an appointment at 6:30 available, and it was 6:30!! She asked the manager if they could take us and the sales person and the manager both rudely yelled "no, we don't take walk-ins!" I was beyond SCHOCKED that this is how they treat future customers and BRIDES. They attempted a meak apology, but it was clearly too late. I am NEVER recommending this or any other David's Bridal due to the complete lack of professionalism and general kindness toward others. I'm not sure how they sleep at night. David's Bridal 9270 Sheridan Blvd. Westminster City Center Westminster, CO 80031 Phone:303-412-0558 | |
| Jennifer | 5/13/11 |
| I can not believe the stress that the store in multiple locations was putting on me the final months before my wedding. First I got my dress at the Denver location, they did not inform me that the skirt and bra were only 15% off IF I got it the day I bought my dress. They did have to order my dress because they didn't have it in my size. The last issue with this store is that when the dress came in no one called me. I called in on a tuesday and found out that even though it had shipped it could still take 30 days to get to the store. They gave me a tracking number. I checked the tracking number a couple days later and found out my dress had been in the store for 3 days before I called the first time. I made them ship it to me free of charge because of my work schedule and the fact the store was almost 2 hours from my house. I then began working with the Colorado Springs store. This was the biggest mistake of all time. I took my dress in to have to altered. Lucky me I brought someone with me to help me as they were not there to help me get into my dress. I came out and the lady was so rude. She pinned the train (lucky me this is all i needed done) then walked off. the dress eye hook was also broken and she said she would replace it. One of my bridesmaids went in and they sized her and everything. I gave them options for necklines knowing they would all want different ones. The lady didn't order her the neck line she wanted. It took a lot of talk and a lot of urging to get them to get it ordered and here in time. Even then we were told it could be that it wouldn't make it in time. Then they ordered her the wrong jacket. There was only ONE listed for them and we had to have that one reordered as well. One of my bridesmaids was in Alaska. That being the reason I chose David's Bridal in the first place. I ended up on the phone with them many times. They told her that they could only get her one neckline as that is all I had chosen. That was a 2 hour conversation with the manager. They did change the order the next day and said everything else was ordered the sash and the jacket. Two weeks before my wedding my bridesmaid went to get her dress and there was no jacket. They stated it was never ordered even though she had paid for it. That was another 2 hour conversation with an assistant manager. They did get the jacket to her but the NIGHT BEFORE she left on the plan to get here. While all of this is going on I am dealing with issues with my own dress. I have a crazy work schedule and only have sunday mondays off from work. Now getting in to have the train done was easy... Monday. But, to pick it up... impossible. They would not work with me to get a day that I could get in there to get it picked up. I ended up having to call a manager to get my dress for me so that I could pick it up. I did not get to try it on again, I did not get a lesson to how to do the train. We were left to fend for ourselves to figure it out. All the while getting attitude after attitude. They weren't even willing to do anything to make the experience a better one. They told me there was nothing that they could do. I was like are you serious... I have seen people give free veils at bigger stores like Kleinfield's. I was told "I have never known a wedding company to give free stuff to customers for any reason." Needless to say that my bridesmaid figured out the train and things went off pretty much without incident on my wedding 7 weeks ago. But the drama from this company ruined my mood coming up to my wedding and caused unneeded stress. I was dealing with an unexpected medical surgery for me and a cancer diagnosis for my dad while all this was going on. No amount of talking to them got me anything but more stress. I will never use this company for anything ever again. Even their online dept charged me twice for merchandise and refuses to credit me back the second charge because they don't see it was ever charged. How could they have shipped it to me without the payment going through because that is how they know what I wanted and where to send it. I have also made sure to let everyone I know that is getting married to avoid them because of all the drama they caused me. And I know that no bride needs this drama before their wedding either. I did contact the BBB about them and didn't ask for anything because I was getting nowhere. If you want to complain start there. | |
| randi | 5/13/11 |
| I had a terrible experience from this store of all. FIrst I walked into one in the Pittsburgh area, had to wait for ever to get waited on. Once I was waited on the lady gave the dress for me to try on said she would be back and went to wait on someone her own color. I felt like I was treated unfairly and that this was not fair treatment. After standing in this dress for a half an hour I finially found another sales associate that was great. The next problem though was the fact they were no longer making the dress I needed for a wedding so I could not order it. There was none the correct color in the store at this time and I want to know why your Davids Bridal never contacted the bride to let her know they are no longer making this dress. The lady in the store gave me four number to call that showed they had the dress in the store. I had to go home and call these stores myself. The closets one I calles several times before I got a hold of someone so they could tell me they no longer had this dress. I got a hold of a store in California and they had the dress, but I had to pay shipping. In this day and age most stores do not charge shipping or if they ship from one store to another it is free. Not with this company, I had to pay to have it shipped. Now the story gets even more interesting, once the dress got to my house I realized it was once another customers and there was a tag on it with all of this customers information, name and phone number. I was very unpset knowing how stick the laws are now about letting others see customers information. This dress was also pinned up to be altered and I paid full price for a dress that was pinned up and someone just did not get. I am very disappointed in this company and I would never go through a company that can not even notify the bride that the dress she has on reserve (7 total) is no longer being manufactured so that the girls can get thier dresses before the wedding and then charge full price for one that was ready to be altered. What is wrong with this company I would say that it was just the first store, but I went through three stores, three different states and had issues with each on of them. Good luck if you use this company and make sure you check frequently to see if your dress is availible. | |
| Kristin | 5/2/11 |
| Well, to start, my bridesmaids all went for their fitting in Septemeber 2010 at the West Springfield location in Mass. The sizes that the girls all tried on fit them perfectly, but apparently the sales woman did not record them correctly. Two of my bridesmaids dresses came in the wrong size, one of them way too big and the other way too small. Luckily, for the dress that was too big, they were able to find another dress in the right size at a different store. For the other dress, they refuse to admit that they did anything wrong because now, with the wedding 3 weeks away, they cannot find a solution. The manager Jenn at this store has been completely snotty and acts like it is not worth her time to help me out. I am the one who went and paid for the dresses, and looking at the slips now the sales rep duplicated the sizes for two of my girls. I am so upset to think that my own sister is probably not going to be able to be in my wedding and that noone is willing to step up and help me with a solution. | |
| Marlena | 5/2/11 |
| WOW I CANT BELIVE THIS IS GOING ON AND THE CORPORATE OFFICE IS SITTING ON THERE HAND NOT DOING ANYTHING ABOUT THIS!!!!! BUT (UNTILL SOMEONE OPENS A CLIAM ON THEM) THEY KNOW WHATS GOING ON AND THERE NOT DOING ANYTHING TO FIXS IT !!!!!!!!!! | |
| em | 5/3/11 |
| I ordered a bridesmaids dress at the Springfield, VA location. My husand and I got orders to MA so I called the VA location to let them know. The dress was not even being shipped out yet but they said I had to pay extra to get it shipped to my house. I asked why they couldn't just send it to a david's bridal near me and "they just don't do that." I could understand if they didn't want another store to get the money for my dress but I had ALREADY paid. They never called or emailed (like they were supposed to) when the dress finally did come in. I will definitely be telling everyone how davids bridal doesn't help support military families in their moves. I can't help but think how a bride would feel about buying an expensive dress then having to pay a ton extra to get it shipped to her while in the middle of a military move. HOPEFULLY the dress gets to my house in time (safe and sound) in time for the wedding! WE WILL SEE! | |
| Ann | 4/23/11 |
| I am the mother of a bride who is getting married July 30, and purchased her dresses and some accessories in the Bismarck, ND store. I like David's Bridal because people who are in weddings who live far away from the event, can still go and be fitted and get their dresses/items without having to wait till they get to the destination of the wedding. But, that's ALL I like about it. What I don't like is when consultants bring items to the bride, and ask if you like it and the bride says yes, she likes it but never says she wants it. So, without permission it ends up on the list and is an item that is charged to the bride's account. Its true that the bride signs the charge ticket that she is in agreement, and the unwanted item is on the receipt. Its closing time. Its late. We trusted the consultant to only have on there what was agreed. I also was disappointed that the first consultant who helped with the dress, got involved in a slight disagreement between bride and mom. We will be going this week to David's Bridal in Bismarck to discuss the unwanted item that was charged to us, and hopefully money will be refunded or the charge card corrected. In addition, the bride changed dresses after her first dress selection, and the Bismarck store manager first told the bride that she could not order the dress. We called the Minneapolis store, and the manager there said she could order the dress in her system if we needed a different size, and Bismarck said its not orderable in her system. Fortunately, the Mpls store had the size in stock and sent it to the Bismarck store, because it would have been a battle with the Bismarck store to get them to order it, and we would have just ordered from Mpls. Wow! Someone at one of the stores is not on the same page. We do not want the HWG3220 as we never said we wanted it. If you reach the manager of the store in Bismarck, she will tell you the bride and the item in question, and it is our hopes that you will authorize a refund of our money. We don't want any of your merchandise. There are others who are needing to buy and be fitted for this wedding, and I hope that you as a corporation will consider the customer first, over your needs and wants and policy. Whether or not you think it to be true, the customer is still always right, even if they aren't and their satisfaction SHOULD come first. I am very disappointed that David's Bridal policy is not refund for the item, but instead will exchange for merchandise. I feel its a very poor way of doing business. I would not recommend David's Bridal to anyone just for that reason. I would suggest that David's Bridal take a close hard look at their return policy, and consider offering refunds upon presentation of receipts. Its just a good way to do business. I will be calling the corporate office on Monday! | |
| Amanda | 4/23/11 |
| Horrible! They are only there to rip someone off and do not care about the customer. Buyer Beware!! Will never do business with them again! | |
| trina | 4/9/11 |
| i went to your store in raleigh n.c for my weding dress after my mother in law and i picked my drees we were told that i get 3 free alteration then when my dress came in and i went to alterations in the store they told me i had to pay for my alterations and that i was told wrong the sale lady new we are on a budget i have been tring to reach some one in charge but no one will call me back the people in your raleigh store should not play with people money and if i don't get some halp soon i will let everyone no that davids bridals are liers,rude ang try to get more money out of you and if some one does not no how to run things they should not be working there becouse i really don't like being lied to we work very hard for our money | |
| Don't Do it | 4/6/11 |
| Ordered my dress from David's Bridal in Macon, GA (Store No. 0174) in Mid-February for a wedding that's in May, and 3 weeks later they called and said it was in. Well, guess what it was the WRONG DRESS, and now they are saying the correct dress won't be in until a week before the wedding. I advised them this was not going to work because the dress needs alterations and at this location they stated it takes 2 weeks to get the dress back after alterations. Me and the bride have been calling at least once a week for status on the dress and if they could call the warehouse and put a rush on the dress. Needless to say, the folks there didn't seem to give a damn and just keep saying give me your number, we will look into and call you back. Do you think they called us back NOPE!!! We have to keep calling them. To all you brides & bridesmaids, I suggest you find a dress somewhere else. The folks at David's Bridal in Macon, GA (Store 0174) are very unprofessional and unsympathetic to the whole situation. They could careless because they already have my money. I will be calling corporate next, however based on all the bad reviews I'm seeing about David's Bridal I doubt they would be of any assistance | |
| Melissa | 3/30/11 |
| There are no words to explain my ordeal with this company. First of all very very poor customer service and ZERO contact information for a corporate office. A month ago I went in the store and asked for a dress I saw online. The 1 of 5 ladies working in the store sort of helped me. She said she had the dress but she said it was dirty and dingy and would not be able to sell that one to me but I could try it on. They were in the midst of sending that dress back to get a brand new replacement dress. After another store worker saw me trying the dress on she began explaining to me and the other store worker that "Oh yes, that is the dress that we just got in, it has been replaced" that was the replacement dress she stated. Well I loved the dress and bought it on sight. I paid for a garment bag which ripped as soon as I got it into the car. When I got home to check over my dress in the comfort of my home I realized the whole neckline was filthy, the buttons were missing, beading was missing, arm pit areas were so gross and dirty. I WAS SOLD THE DRESS AT FULL PRICE THAT EVERYONE ELSE TRIED ON. The store told me it was new and that was the replacement. How disgusting!!!! I will NEVER do business with them again. I will deter anyone I know from doing business with them. They are ill equipped in staff and management and over all skills. VERY POOR!!!! They suck and I am planning on contacting my Better Business Bureau for the situation which is called bait and switch | |
| DD | 3/25/11 |
| Davids Bridal is an awful company to deal with. My consultant urged me to buy my dress 9 months before my wedding. Assuring me that they would exchange/fix my dress if for some reason it didn't fit or I didn't like it. She even called me on the phone to get me to order it, so I did. The dress was beautiful and fit me perfectly. Now, 9 weeks before my wedding, my breast have grown a good amount. I need 2 inches added to both sides of my gown. The alterer said it would change the look of my dress and I should probably just go up a size and have the waist taken in. Well wouldn't you know that they won't do that. They said that my sale was final and there is nothing they can do about it. I ordered my dress over the phone, asked about if in the event that the wedding was canceled or if I didn't fit would I be able to return it and she said yes! The conversation is on recording! She never told me my sale was final until I picked it up the next week and she handed me the receit where she put in the signature spot "phone order". Under that it said All Sales are Final. Had I known that before I bought my dress, I would have NEVER purchased it so early. I was so fed up, I called headquarters and they told me the same thing. They were so rude and told me I was expected to maintain my weight when I bought the dress. HELLO! I can't help I have been endowed over the past few months! To sum it up, I gave her a piece of my mind and I am going today to meet with my lawyer, and by the time I am done, I will own Davids Bridal. | |
| Tara | 3/20/11 |
| Horrble!!!! I cant even find an email to complain. | |
| | 3/13/11 |
| I went to David's Bridal in Peoria, IL on February 22,2011 and was very disappointed with the service. I walked in and no one waited on me for 28 minutes! I walked passed several sales representatives and even tried on two dresses in a fitting room. I finally sat down and then I was waited on. The manager then came and apologized to me after the other sales clerk told her what I had said. Her excuse was that she 'assumed I was with another bridal party.' Very poor service. I would not recommend them. | |
| | 3/11/11 |
| David's Bridal is a horrible company.The store manager is oblivious to everything, she doesn't know how to do anything she shouldn't even be employed there, however the assistant manager is very knowledgeable about the company. If you ever need help she's the one to ask | |
| Amanda | 3/11/11 |
| Davids Bridal stores are a joke. It was the worst experience of my life!! I am so thankful I did not get my wedding dress through them!!! My maid of honor ordered her dress in December and here it is 4 wks before the wedding and she still does not have her dress. They ordered the wrong size to start off with. They messed up everything else. I couldnt imagine ordering my bridal dress through them, I probably would have cancelled my wedding. Took 2 kids in to get fitted for dresses ... 4 year olds! No attention span. Hard enough. Then went to order their dresses and they had not documented ANYTHING. I hateeeeeeeeeeeeeeeee Davids Bridal. | |
| Ashley | 2/23/11 |
| I have been to David's Bridal a few times with my mom, future mother in law & wedding party. Every time that i have been there, they're are never any problems. My mother had gone down to finish paying off my dress and to have my sister try her bridesmaids dress on and pick it up. They arrived and was from the moment they walked in treated terribly. The girl that was working there was either just rude or having a bad day and taking it out on them. She printed out the paper that stated all sales were final and absolutely no refunds. Well knowing that i had been down there a week before with another one of my bridesmaid and she tried on her dress the same exact size as the sample she tried on and it was miles to big. Which makes no sense because the sample size should have been bigger but fit her perfectly. So they reordered that dress for her in a smaller size. She got extremely upset because my mother would not sign it intil my sister tried the dress on. The consultant walked away and said nothing to them and walked away to another consultant and handed her the dress and proceeded to say that "she will help you" in a snotty tone. My mother was upset at this point that my sister tried the dress on and it fit so they went back to the counter to get my dress. The same snotty consultant looked at the dress and saw the amount we paid for it and then told my mother that she had paid $500 dollars more for her dress then we did. She had ABSOLUTELY NO RIGHT TO TELL US HOW MUCH SHE SPENT ON HER DRESS!!!!! In case she wanted to know I don't give a shit! Then when my mother got home, my sister once again tried on her dress only to find white stains on her dress. I called the manager and she was extremely polite about the whole situation but said she would talk to the home office about it and would call back and never did! I have had it, us brides & our wedding parties spend thousands of dollars there and they treat us like we are nothing to them but a sale not a person. I WILL NEVER GO BACK THERE AGAIN! BUT I WILL RESOLVE THIS SITUATION! | |
| Concern Mom | 2/21/11 |
| I was in David's Bridal in Fresno California. And could not believe what I saw! I was in their store on Sunday. Looking for a gown for my daughter. And I saw 6 girls drinking alcohol in front of everyone. As if it was a party. There were families and children there. I told one of the consultant and she said they would let management know what was going on. Management did nothing, they were to busy. What if one of those girls would have put their drink down and a child pick it up. Or an accident outside of the store? I will never go to this store again!!! | |
| Ruth | 2/7/11 |
| I visited David's Bridal in Altamonte Springs, FL with my mother, and they did not let her in the store because she was leaning on a shopping cart (she is handicapped). SHAME on you for discriminating against elderly Americans :( I will take my business elswhere !! | |
| Drew | 1/22/11 |
| Oh my gosh Davids Bridal is amazing! I feel sorry for you girls that had a bad experience at those other stores. The Seattle store is way better, the people that work there are so nice. As soon as I walked in the store there was a nice young lady greating me and she called up a cunsultant to help me look for a special occasion dress. She was so helpful. She asked me what I was looking for, what styles i like and then she grabed me a few dresses and also recommened shoes to wear with it. | |
| | 1/11/11 |
| Britney Martin Four years ago I would have given this company five stars and now I wouldn't give them half a star. I am divorced and four years ago Davids' Bridal was great, I don't what happened. My husband left 2 years ago and I am getting remarried. I found the dress of my dreams here when I looked for my first wedding, so I thought that would happen again and I was very wrong. When I went to shop a few months ago I thought I would be able to find a great dress in my budget and I was wrong. I went for the ninentynine dollar sale and I hardly found any dresses at all. I had a budget of 350.00, but I knew from experience that I would spend about 200.00 on the slip and alterations. I way only 102 pounds and I am only five feet tall. I picked one of the two 99 dollar dresses close two my size and it was a 2. I thought it would be to big because I wear a 0 or 1 at the most, but it was actually a little tight. The girls who helped me try it on told me it was a little tight but I didn't know how tight it was so I bought it and the bra they brought me to try on with the dress, without knowing the price of the bra I was astonished to see that the bra that won't even stay on my boobs now because it is mishapen and flimsy is non-returnable and was 84.50. I was never told it was non-returnable. Then when I got my dress back from alterations and brought it home it had been stained, sequins were missing,and strings were hanging out of it. That's not the worst part though I weighed 104 when I bought the dress that the consultants who helped me try it on said was only a little tight, I weighed 102 when I picked it up and it wouldn't even zip. I was so humiliated when I tried to put it on for my fiance he couldn't even get it to zip. When I brought it back to the store the alterations lady realized that the dress was to small and let it out for free but I heard her and the other alterations lady starting to gossip about me apparently the other lady didn't know I was in the fitting room until she asked and by then I had already heard her. They didn't get the stains out or fix the sequins all they did was cut off a few strings and tell me I was lucky to have such a great dress, and that other girls weren't careful when they tried on the dresses so it was probably already messed up when I bought it. It wasn't because I looked all over the dress before I bought it. So either alterations messed it up or they let other customers try it on after I bought it. I have no more money for another dress and after this one was let out, stained, and messed up I hate it. I wonder how the women who did this to me would feel if this happened to them. | |
| B Harlow | 12/16/10 |
| If your surf the net; you find nothing but negative write ups, bad customer service complaints from every state. HOW CAN A CORP survive, when they treat their employees so bad; the employees are a root of the company, and the employee treats the public so bad. To top it off, they all dont care. Write a complaint, send an email, call the office, they DONT CARE> yet they are still in business, laughing all the way to the bank. Hmmmmmmmm, because girls still walk through the door, and take it; and pay for it... they pay to be treat badly. IF they were Boycotted, picked, and put in court- they would change. But the old saying, put up or shut up is here... not one makes them Accountable... I just am asking why not | |
| Tiffany Hiers | 12/6/10 |
| I purchased a ball gown in the davids bridal in savannah ga....I put it on layaway for a week and then when back and fully purchased it!.....when I took it to my grandmother to alterate she notcied my slip on my dress was sewed inside out...she went ahead a began to just put a stitch in the bottom of the dress...and then stopped from there...I called davids bridal explaining to them and they said they can not fix the problem even though they sold me the dress all messed up...it is very discouraging to pay a large amount of money and now the dress is ruined!....I will never ever shop at davids bridal in savannah ga again and I will highly recommend no one else goes there...and I will be reporting this to the bbb...because they are ripping people off.... | |
| lisa | 11/19/10 |
| Last week, I went David's Bridal located in New York City, to look at dresses for flower girls. I went to ask the manager Carrie a simple question, to which she responded very rudely. Lest to say, they lost a customer. I will be contacting the headquarters about this! | |
| Amanda Blevins | 11/7/10 |
| To begin, I had called a head of time to schedule an appointment to purchase a dress off of the $99.00 dress sale rack. I made my appointment at the Charlotte location in North Carolina. My appointment was schedule for a week before hand, and was set for Sunday, November 7th, 2010 at 2pm. I live in Lincolnton, NC (which is about an hour and a half drive from the store)we left early to find the store since we had never been there (they moved locations) and didnt want to be late for my appointment. My mother, sister(maid of honor), future mother-in-law and myself arrived at 1:30pm. We entered the store and we stood for 5mins before we were even seen. The lady took down my information, and was very rude and snoody. She made a comment about how we were way early, I thought we would be making great time. So she informed me that a lady named Ms. Karen would assist me when my appointment time came about, until then we could look on the rack and choose of our likings. Okay so were are following her back to the dress section of the $99.00 sale and Im thinking okay we are going to have a wide variety of dresses. May I add that last year my sister got her dress from there and she was telling me that when she went to purchase hers they had more of my size than hers but had a very big variety. Also note that this is the first weekend of the sale. To my suprise, the sizes ranged from 2-16. And there were less than 15 dresses on the rack. So we waited and waited. And my mother in law walked off with my sister and they were talking about how things were playing out about the situation, and all of a sudden the lady who is supose to be helping me find a dress comes up to them and ask if they needed any thing. My sister then explained the situation, that the sale rack didnt have any of my sizes and she also told her what the rack looked like a year ago when she purchased hers. The lady then told her that they do not choose dresses of a bigger size because they sell enough of them because they are at high demand and that it would be stupid to put them on sale because they get more money for saling them at full price because of the "high demand". Okay, I dont understand why you would run so many ads about this sale and I come in to find.....hardly any dresses must less my size. I find that its descrimating that they only select the smaller dresses for the sale. Why dont the ads say that? On another note she made a very degrading gesture to my sister about my size. After my sister told her about what the rack looked like the previous year. She then looked at my sister and nodded and opened her eyes wide, and said "Your size? Her size?" and threw out her hands at my sisters waist line. I find that her comment was very discrimanating and disrepectful and RUDE! Her name was Karen, at the Charlotte location. I have warned everyone on the internet and social sites that if they were a plus size lady, DO NOT SHOP AT DAVIDS BRIDAL. That is the last thing a Bride wants to hear is some one critize her about her size while shopping for her the most memorable piece of clothing that she will ever own. I will not shop at Davids Bridal and I have full warned any one else. My sister was completly taken back at the incompetent, and rude, and disrespectful employees of David Bridal. My advice to you is that be careful of whom you hire because people like this ruin you business. You may keep your appointments and your dresses and workers with bad customer service for i will be working with a private owned small business and I may pay more money but I would rather pay for good business than to deal with people of such judgemental character. | |
| Sharon Frederickson | 10/15/10 |
| How can soo many people be disgusted with a corporation, and the corporation does not even know. All these comments should be posted on Facebook to help others stay clear of these stores. They are unprofessional, incompetent, and most of all from what I have read alot just plain out RUDE. We are warning people not to go there and have to go through the hell we did. Can you tell me where we can get these posted to Facebook? | |
| Cheryl | 8/28/10 |
| I purchased my gown and a cloak from your Harrisburg, Pa. store. After getting home and looking at my receipt I realized the cashier had charged me the full price for the cloak when it was supposed to be on sale for $89.99. After a long and lengthy conversation with the manager, they reimbursed me for the difference. Today 8/28/10 I took my gown for my first fitting, with 3 of my bridesmaids who were going to order their dresses. First of all your people put me in a room to be fitted, and then walked away leaving me there to do everything by myself. The woman came back and saw I didn't have the dress on. She said I have to put it on myself. Luckly, my Maid of Honor came in to help me. Now here was screw up #2 for this store. Although the dress I put on today was the same style dress, it was not the one I tried on back in February of this year. I was told in Feb. that I had to take one of the dresses off the rack, since they couldn't order it for me. I put the dress on layaway, and paid it off in the required amount of time. Today at my first fitting, I put on the dress they sent me home with and it was about 4 sizes to small, maybe more. Now granted, I did put on about 5 to 10 pounds, since I bought the dress, but when I bought it fit me perfectly. The dress I bought was a 16 womans. The dress I was sent home with was a 16 regular. How can they possibly make all these mistakes??? Granted, they did make it right by ordering me the right size, but the dress is not going to be in until November 20th. This date is exactly 2 weeks before my wedding date. Not to mention, I thought I could not order the dress in the first place. But your people were able to order it for me today. (Hmmmm) I bought my dress early, so I wouldn't have to worry about running around like a nut prior to my wedding day. Thanks to your stores incompitence, I will be doing it anyway. Now, may I say you have some very rude people working in this store. Not only did your people keep leaving me on my own to deal with my gown, they also left my brides maids on their own. The woman that was to do my alterations, kept leaving me, and when I asked a simple question on the alterations to the bottom of the dress, she said don't worry and walked away. I bought the dress due to the look and detail of the dress. I was worried that the detail would be lost at the bottom. Twice your consultant just walked away from me. All I wanted was an explanation of how the would alter the dress without loosing the detail. The woman that was to help my girls, never did help them at all!!! My girls waited and waited for the girl to help them. Finally, they went to the racks and pulled their own dresses, went into the dressing rooms, and tried on the dresses themselves. Luckly they were able to find the sizes they needed. Needless to say, my maid of honor got a little upset about the treatment we were receiving, and she and the manager of the store had some words. They actually had the nerve to say we were just causing a scene in order to get a discount. This comment was rude and not appreciated at all!! We came to this store because your prices were much better for my dress and my bridesmaids dresses, then anyone else in our area. And I thank you for that. But, your consultants need a lesson in customer satisfaction!! I will never deal with your stores again. If I ever need to buy a dress for a special occasion, I will go to the smaller more expensive shop. At least they were not rude to me or accused me of causing a scene for a discount. They were also much, much more helpful. And, I wouldn't have to pay for my alterations. They were included in the price of the dress. Small shops have way better service then you bigger ones. Nor will I ever recommed your stores to anyone. | |
| Judy-Newnan, GA | 8/30/10 |
| I visited your David's Bridal in Gainesville, FL at the end of May to order a dress for our 40 th Anniversary. I had a great experience with the sales person who took care of me. My daughter is a manager for another company was with me so she is great with conveying my style to the sales person. We picked out the dress, much more than I intended to spend, but it is beautiful. The dress arrived ahead of schedule, made my Alterations appointment and Charlotte was great, had the necessary alterations made. My daughter picked the dress up for me, it was not steamed correctly, she had them re-steam the dress. It was perfect and made our Vow renewal less stressful. I looked great. The girls in Gainesville also told me how I could get more use out of the dress by buying different color jackets or sashes. I have a wedding to attend in New York in September 2010, so I visited the Morrow, Ga store. What a mistake, sales girl was not very helpful, told me it was too late to order a jacket in the color or size I was looking for, NEVER volunteered to call another location, so I walked out with a sash and wrap that were not quite what I wanted. This store was 48 miles from my home. Knowing that I was going to be in Orlando, Florida, I took the sash with me for a chance that I might get a jacket. I visited the Millennia Store in Orlando, FL and was greeted by a lovely "sales person." She asked how she could help me and I told her my story. She was knowledgeable, professional and EXTREMELY helpful. Within 15 minutes we had a sale wrapped up in the colors that made me happy and she had even told me that she found two stores in GA that had the truffle color jacket in my size. Her name is Susan Damitio......the Store Manager. I had no appointments in any of the three stores I visited. I totally recommend the Gainesville store, they are great. I absolutely recommend The Millenia Store in Orlando Florida. Visit Susan, she is fantastic. But, I would stay away from the Morrow, GA store until they train their staff to give more customer service. My dress was $349.00 plus #138.00 for alterations. I think your alteration prices are very high, but, I am not a first time bride and just wanted to party, eat and breathe in my dress. | |
| Sherri | 8/6/10 |
| I purchased a wedding gown and all the accessories that go with the gown, and jewelry to match, for my daughter about 2 months ago. The only one of that particular dress was hanging on the mannequin. They tried that one on her. She decided that was the dress. I paid for it all, almost $1300 with my debit card. Only after the transaction was complete did they inform me that all sales were final. AFTER. The dress had to be ordered since they didn't have any other than the soiled one on the mannequin. It won't be in until September. We don't even have the dress yet, and they can't issue me a refund on my debit card? The wedding may not even take place, and I'm stuck with over $1200 of wedding things, with the dress still to come. All I have to say is, I will NEVER do business with this store again. | |
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