Cablevision Corporate Office | Headquarters Contact Phone Number & Address

Carmela

5/8/12

Back in March 2012, I switched from Verizon Fios to Cablevision....bad decision on my part, since them I have had nothing but problems with Cablevision and lied to. Ann Martinez (saleswoman) came to my house and got me to sign a contract, she is the worst lier. After signing contract she told me any problems you call me, which I did several times because Cablevision screwed up my account so bad from the start. But everyone I called Ann M., she would tell me "Oh don't worry, we'll get it fixed, I'll get you a credit", I'm not in office now but when I get there I'll give you a call". Bull, there was not call back and no credits on my account and instead of $115.30 (plus tax) as my contract stated, my monthly bills are coming close to $200.00. I even spoke to a salesperson at Cablevision who also told me he would give me a three month credit on my phone for not porting my phone # and giving me a temp #. Shame on you Cablevision and Ann Martinez.........thank God, I'm going back to Verizon Fios.....good by and good ridden to CABLEVISION....YOU S...

James sanabria sr.	5/12/12
This company suck because I call this company 5/4/2012 and I was told that I could get there services but on the day that they was to install service they told me after I went and bought a wireless router for 45.00 and give my credit card number and pay them they said there services are not in my area beside the the fact I waited all day thanks for nothing

Katherine h

4/26/12

I am very angry with this company called cable vision, the customer service is terrible, they do not care about anything you have to say. I connected my service with cablevision in nov 2011, only because I received a package stating that I could get service for triple play for 69.95, I called in and set up service, 2 months later all my rates went up to 99.95, because apparently I didn't have another cable service provider before setting up cablevision in my home, YOU ARE A BUNCH OF LIERS ! Why would you give someone a promotion in which is suppose to be a 1 year service ? I am currently looking to switch companies, I have called and tried to resolve this matter and not even speaking to a supervisor helped. Then this company has the nerve to charge for extra things that I did not request which were also offered for free like stars and encore. THIS COMPANY IS A JOKE !!!!!!!!! I only joined because of that promotion and because it is the only thing I can afford. I am a single mom of 3 and am being WAY over charged for service with this terrible company !!!!!! Then not only am I being over charged, this month I could only afford to pay 120.00 and they shut my service off for no paying 12.00 !!!!! You've got to be kidding me !!!! I really hate this company.

henry philippe

3/26/12

I just moved to jersey and had service for several months. I was suprised when I went to pay my bill they said I owed a balance of 700.00 from a 2006 account that I had in Brooklyn. Never to have had lived in Brooklyn I was puzzled. They told me go to the police station, and get a police report, which I did. Next I was told to fax my id and social security card. After all that a I spoke to young woman that interrogated me for a couple of minutes, asking me how did they get my social. I dont know if she has been watching the news, but stuff like this happens all the time its called identity theft. I finally spoke to someone in corporate stated " this is the highest you can reach, there's no one above him and these are my options pay it or get disconnected. Direct TV boy Im sorry I ever left. He did manage to tell me get proof of Identity that you was living somewhere else and fax it over to them. That as long as I continued to pay my current bill that my service would not be interrupted. A day later the letter came and It said that I will be interrupted if I did not pay everything. I dont know why Im writing this if there is no one above this clown I spoke to if there is and your company is not a joke please email me at angelousedwards@yahoo.com, kinda a curious if corporate reads these emails that people but out.

Collette Wilson

1/4/12

I got installed in Oct 2011 and from then I have had about 5 different techs at my house because of equipment issue or the tech didn't connect the cables properly and to be honest I would like to get back my original dvr box because this rca box is crap and it is my with my HD tv.The main complaint I would like for someone to address before I cancel you guys is my bill because after having so many repairs(in which I have almost a dozen pink slips)yet during Nov. my service was soooo messed up and every time I'm scheduled for an appointment no one came and cost me TWO days of not going to work and when I call them up I get an apology and was told I will be compensated up until my service is finally repaired.After the last repair I called back to make sure they kept their word and I was told that I should pay $28 and change and that would be my payment for Nov yet in Dec my bill is $227.98??? I am giving you the chance to resolve this matter before I'm forced to take this higher authorities because I have my prove that I'm being ripped off and I would like you to make my adjustments so I can rightfully pay what I owe and also teach your customer care and managers that when they tell the customers what they are doing to rectify a situation they should make a note of it on their account so that when a customer calls back they dont get back the same manager so what ever the customer is being told is NOT being honored because all they do is tell the customer they don't see it in their system.That is unacceptable and not the proper way of doing business especially now when cablevision is not running a monopoly in today's market like before,it is getting more and more competitive. Also just to let you know I tried dish because I got it cheaper and I was surprise with their service in that I mean,I didn't have any issues with them I chose cablevision to remain loyal because I know alot of people who have worked for them and some who still does therefore my reason for not making this a big issue by reporting this and giving you( the upper management)to look into this matter and deal with your employees so they keep your customers and not lose them, that's bad for business.

John D Alexander	12/27/11
I'm fed up with dim witted door to sales men coming to my house. Nothing I do can get rid of them. I called the police. I now have a"No soliciting" sign in my window, in plain view. I was told to call the police if the sign is not honored. The salesman be ticked and fined. The Postmaster is next. There must be a way to stop Cablevision junk mail.

Brendon Sartory

12/7/11

Hi there, I have requested that channel 920 (Currently not a channel) becomes an onscreen message information channel (blue screen with white lettering). You should add that channel since it is a good idea. You can also update the message frequently. This is so EVERYONE can see the information rather than it just being seen on the cable bill only by the bill payer or on the Channel Guide Guide for only a few seconds. On an on screen message on a television everybody can see the info for as long as they want to. Also you should add the same music on that channel like the Channel Guide Channel on channels 99 and 100 and the sports overflow channel that is on channel 414 Please add this channel very soon!

ginger

11/6/11

IT JUST CAME TO MY ATTENTION THAT YOU JUST RELEASED ONE OF YOUR MOST VALUED EMPLOYEE THAT WORKED FOR YOU FOR OVER 25YRS OVER AN INCOMPRABLE CUSTOMER.I HAVE OWNED A BUSINESS FOR OVER 15YRS AND WOULD NOT ALLOW A CLIENT OR ANYONE TO SPEAK TO ME IN THAT MANNER! I THOUGHT YOU VALUED YOUR EMPLOYEES OR IS THIS A WAY TO NOT PAY IN THIS BRUITAL ECONOMY. SHAME ON YOU! I HOPE YOU WILL RETHINK YOUR DECISION OR YOUR CUSTOMERS WILL RETHINK THEIRS WHEN THEY DECIDE TO GO TO JOIN CABLEVISION! I HEARD VERIZON TREATS THEIR EMPLOYEES AND CUSTOMERS BETTER!

J Lopez

11/1/11

I have lost service since Saturday night - I called Cablevision various times to schedule and follow up on the request. Since then, they have restored activity for my neigbor's home but have overlooked mine(my neighbor lives above me. It has been 3 days now, Today I was told a tech will be here by 8PM this evening. I am looking into other service provider for cable, internet and Phone. Cablevision SUCKS!

Debbie O

10/31/11

There should be a zero star- We lost our service Saturday night- I called Cablevision Sunday morning. Four individuals throughout the day promised a tech would come by 8pm and someone must be home. Needless to say, it has been 2 days now, as 3 individuals today told me a tech will be here by 8PM this evening. Now, I am told within 24 hours. After much frustration, I literally told them that I firmly believe they are taught to literally lie to their customers as I noticed in my numerous conversations with 8 individuals that they all read from the same script. They actually tell you one thing and they "note" your account with another scenario ie "order cancelled" etc etc There is absolutely no validity to their so called customer service department. I am definately looking into other services for my needs- TV, Internet, Phone all out since Saturday night--

rjl	9/20/11
I am writing regarding losing wtic ( channel 25 ) in Ct. This was one of my favorite channels. There has not been any reason as to the drop and they have not added any additional channels - effectively an increase in price of cable. I am close to terminating my 25 year relationship (2500) per year once I rcvd a response to wtic . Att seems to be quite competitive w/ ther bundled service.

Brendon Sartory	9/13/11
I would like an information slate chhannel to be installed on channel 920 so we can see updated information about our cable service such as upcoming channel moves, upcoming special events, upcoming new channel add ons, and channels that are about to cease operations.

Antoinette

9/14/11

A new tenant moves in across the hall from me and the local office terminates my service...because I call the office and the rep that I spoke with tells me that they thought I had moved without letting them know. Never once did they call me to see what was going on. Now I am without cable or internet service going on more than 24 hours. I call the next day, rep tells me that I was scheduled for a tech to come out btw 10 and 11 am. Now it is two in the afternoon...no tech no call to update me as to what is going on. I call the local office again. Meanwhile I am losing pay, while I wait for my services to be restored. This time I am told by the rep that I am not scheduled for a tech visit to my home...now I'm fuming. I ask to speak to a supervisor, I am told they all are speaking with other customers, I wait and wait. I got tired of waiting, I called the corporate office to let them know what is going on... I am told by the corporate office that I should have my services restored by 8 pm tonite...let's see. Update will be coming.

Antoinette

9/15/11

I would like to give a special thanks to Bonnie at the Cablevision Coporate Headquarters for handling my situation. I was given the runaround by the local Cablevison location about when a tech was to show up at my home to restore my services that had been mistakenly terminated. Once I told her my problem, she got on it and a tech was at my home within 45 minutes to restore my services. Thank you Bonnie!

Elmo Esterhazy

7/22/11

When downgrading from the "Silver" package, I was quite surprised that I was not asked why nor a counter proposal offered. When my "GSN" channel 88 was discontinued, you always cover yourselves and say we were notified by mail (not). It's also sad to hear from your service techs that Fios has a much better picture quality (after installing a new "drop line"). One tech adds a amplifier, and the next one says I don't need it. NOT HAPPY AT ALL!

Bart Slatsky	7/22/11
Why don't you drop channel 12? It is full of inept reporting. Wait three hours for an update? Look at the money you would save! You use News 12 as a selling point. That's why your losing customers.

Jodelle

8/5/11

I want to thanks for all your calls and emails and blogs. I actually wrote to the President of the company about all this. The results is everyone from Cablevision has been calling no stop about the letter. They don't think people work. First chance I'm getting to call them back we will see what happens. I'm not sure if anything because I cannot understand there messages. People talk too fast and it is all mashed together.

ms.cuevas

6/10/11

I am possibly more upset with myself than cablevision,for allowing them to convince me to give up directv and come back to them.I was promised whole home dvr which is what i had with directv,(they said it would be available end of june) first lie,they also told me I would get upgrade in internet service,but neglected to mention the 10$ I would be charged per month,(second lie),finally i was quoted a monthly charge of 113$ per month for all three services and I am actually being charged 133$,when the tech came out last week to install he told me the truth about what I was actually getting and not getting,in the midst of his install,i contacted cust service and sales to clear up everything,they basically acted,like they didn't believe me and if I wasn't happy I didn't have to get the installation done.When they realized I wasn't letting this go that easily they promised to pull the original call from the sales rep,and figure out what exactly,I was promised.Well it's a week later and no one has called and there's nothing they can do and if I want directv back I would have to pay for them to reconnect,since cablevision cut directv connection,they are the absolute worst in service,I will never have anything to do with this company,they allow their sales people to lie to customers,just to get them to connect and hold no one accountable for it. Zero stars for cablevision,never again!!!

Camelia

6/2/11

I am very frustrated with the lack of good customer service I am getting from Cablevision. We have all three services with them: TV, Phone and Internet. We pay our bills on time every month and all we wanted to do was upgrade our 4 IO TV Cable boxes in order to accommodate the HDMI cables we were told at 10:30 the night before when we called to confirm our appointment that they do not provide. I took the day off and re-arranged my busy schedule to go purchase the HDMI Cables only to find out when the technician arrived that all he had on the truck were the same HD boxes we already have, none of which would accommodate the HDMI Cables I ran out to buy! "So what are you doing here if you don't have what I need?", I asked. The reply was far from satisfactory and quite honestly besides feeling angry I was embarrassed for him. Having called the customer service line 4 times immediately after the disappointment, I must say that I am still waiting for someone to call us to explain how they are going to correct the lack of good customer service they advertise!

thomas kelly

5/17/11

i can not believe the false selling point to get you to go back to cable,,,iswitch from cable to verizon last year,,well they called and got me to drop verizon and come back,,well it turned out to be a big bag of crap,,,3 times i have sent my old bill to cable ,,,and nothing nothing at all ,,my bill is more than when i cacelled and went to verizon well sent the bill out today for the last time,,if cable doesnt do what they promised over a year ago i will go back to verizon,,,,hey cable stop lying to people ok

Ex Employee and Customer

3/28/11

Being that I have worked in the cable industry for over a decade in Michigan. I have had the chance to feel such disatisfaction and humiliation as well as anger. Constomers need to know it's normally not the rep that is bad it's the Management team all the way to the top Executives. They teach employees to lie and cheat consumers. The reps are punished,threatened and even fired for not forcing customer to purchase bundled packages. Higher management are receiving comissions, bonuses in the thousands. While cheating the entry line rep. OMG, they are negligent,liars that bully employees and Black ball many employees that are honest and intelligent. If u have a functional brain your'e their enemy. They are the theives amongst theives.

Ruth

3/16/11

If there was 0 star I would definitely give it to Cablevision. The payment department is always taking double the amount the money they are supposed to from your account and its their mistake yet they want you to follow all this paperwork to get your money back. They are horrible. I explained to them that the extra money taken was for my medication and no one cared. They just basically insisted that the steps had to be followed and I bascially had to go without the 10 days without my medications and it was their damn mistake. This has happened 3 times and they are all so concerned about the procedures. I can understand if I had something to do with the transactions, but I do not. Now they have the audacity to ask that I pay $20 for a charge a bank charged them for the double payment. What is wrong with this company? I will soon be leaving cablevision. I never dealt with these issues when I was with Fios or TimeWarner.

Ms.Lissone

1/19/11

Hi My problme with cablevision is that i signed up for the three way optimum service i was not told of contract ending until i called cablvision and was told that the contract was over on dec.15 2010 plz. help in this matter i don't think cablevision is bad i think communication is key going foward i would like written correspondence about the new rates i also would like to continue to recive the old rates i had in the past because of cablevision staff not diong there job. i have no desire to leave cablevision but i demand to be treated with respect i also will call corp. office to let them know how a valued customer was treated. thank you..................................................

Ms. Lissone

Ms. Lissone

Jacqueline Antonelli

12/16/10

I had trouble since the summer getting my cable channels to work. I bought a high def. TV and since the day i got the high def. cable box i could not see 90 percent of my channels. I made many calls someone came and he could not fix anything and I needed a mgr. Well I cant tell you how many calls I made for a mgr to call and make an appt. with me and it never happened. In Oct. a mgr. of field work by the name of Greg begged me to give them one more change because i am going to better business bureau. Well he sent his best man and in 5 min. it was fixed the box i first received for high def was defective. I also asked to be reimbusted for some of that time from summer to oct that i could not watch most of my channels. well when i tried to just at least get my bill payed up to date and i would be happy i was told by the phone rep. he saw no such phone calls and wouldn't get me a supervisor. Well yesterday they finally turned off my phone and cable. It is a blessing -IT SHOWED ME I DON'T NEED MY TWO CABLE BOXES AFTER ALL I CAN DO WITHOUT THEM, SO THANK YOU FOR THAT. I am still putting a complaint of the extremly poor service I got and the lie about getting some credit for the time i never received more than half of my channels. It is sad because I have had your services for over 20 years.

sincerely,
Jacqueline antonelli

jane doe	11/5/10
As a customer and former employee,cablevision is the worst in every possible aspect. The loss of fox channel and their affiliates was the end of the road for many customers. As employee I was sexually harrassed by a superior. I bought it to proper personel and nothing was done. Myself and other females had the same complaint about the same person yet nothing has been. Cablevision is the worst.

bernie wecker

10/27/10

SEEMS STRANGE, ACCORDING TO CABLEVISION, NEWSCORP. IS GIVING THEM "A TAKE IT OR LEAVE IT" ATTITUTE. I HAVE EXPERIENCED THE SAME "TAKE IT OR LEAVE IT" RESPONSE FROM CABLEVISION WHEN ASKING THEM IF THEY WILL BE ISSUING ANY CREDIT TO MY ACCOUNT OR ADDING ANY ADDITIONAL (MOVIE) CHANNELS TO MY CHANNEL LINE-UP, FOR WHICH THEY HAVE VIOLATED BY NO LONGER BEING ABLE TO ACCESS 5FOX AND MY9 AND ITS AFFILIATES.
AS OF DAY 9, I HAVE SPOKEN TO 4 REPS, 2 OF THEM SUPERVISORS. ONE OF THEM TOLD ME TO PURCHASE A CONVERTER BOX. I TOLD HER IN THAT CASE, CABLEVISION SHOULD SUPPLY THEM OR I WILL BUY ONE AND DEDUCT COST FROM MY BILL. CABLEVISION MIGHT LOOSE MORE THAN 150 MILLION DOLLARS IN SUBSCRIBERS IF THEY DONT GET THEIR ACT TOGETHER AND PUT THEIR MONEY WHERE THEIR MOUTH IS.

Alan Ziess	10/25/10
If News Corp. has pulled programming in a contract dispute with cablevision why is Fox News ( FNC ) continued to be broadcast.

Mary Ellen Monahan	10/18/10
Your ads re News Corp are not strong enough. If you would give out their address and phone number for the public to make phone calls and protest, you would have better results than just making that 800 number available. Let them hear from us directly how we feel about their childish and greedy antics.