Cablevision Corporate Office & Headquarters

I have been a cable customer for over 30 years. In the last several years service, phone, TV & Internet has been nothing but poor. The service men that come to my house go out of their way to resolve issues, but the quality of the products are slowly getting worse. The new menu is the pits. I have been asking for a name and phone of a corporate officer to speak with. no rsults. Seem to me corporate does not want anything to do with its customers.

Ever since we got the new program guide, our service, which was excellent before, is now terrible. The program guide does not accurately sync with the DVR and is totally unreliable. Sometimes it records the show. Sometimes it doesn't, and sometimes--and this is interesting--it'll record over 5 hours worth on a channel when it's only been programmed to record a 1 hour show. This has happened 4 or 5 times in 1 month. Customer service robotically "apologizes" but they are clueless. Verizon, here I come.

Recently I had a technician come to my home in Orange CT and she fixed the problem I reported. The technician # 3458, her name is Vanessa. She knew what the problem was immediately and explained what she had to do to correct it. Her manner was very professional and she was extremely articulate.

I have been having cable TV signal issues in my house for over a month. Cablevision Technician says they need to bring in new wires because the wires are bad but their POLE is in someone else's yard!!! so they keep sending technicians out for "temporarily fixes" but the issues keep on returning! After countless empty promises, countless services visits, my INTERNET also finally went down... they sent out another tech today and he had the audacity to tell my wife ( as I was not home) that it was OUR FAULT that we should have knocked on our neighbor's door and tell them cablevision is coming! are they serious? they put their poles in my neighbors house and I am supposed to knock on their doors for them? I am paying for services I don't receive and now I have to do their work for them too? and how dare they speak to my wife, because she is a woman that it is her fault!!!!! my wife told them to get out of our house!!!! I called cablevision and they don't even care!!!! it is seriously the most unprofessional, rudest, irresponsible company on earth!! stay away from them !!!!! there are better companies out there!

It is now day 10, earlier today, Cablevision restored full cable tv service to 1 of my 4 tvs. 73 channels have absolutely no volume on my other 3 tvs. This has been a nightmare. I have a special needs child that depend on tv programs daily for learning. Thus far, i have spent $300+ for a portable dvd player and dvds. This has been so frustrating for my entire family. We are so done with Cablevision.

this is a horrible company to deal with been with the co for years there operator are very nasty they talk over you there right your wrong trying to muscle to make you pay 13 months a year not 12 someone needs to help disabled and people that are poor health im fighting a bill for an extra month that i know i paid help 0 rating they did this to me a few years ago quality of work is rated 0

We got SCREWED by Cablevision. Called to question my bill and the customer service representative made a change to our account. We went down from over 150 channels to the basic channels 2-13. When we called back to fix this change the company said my original package was no longer available and in order to have the channels in my original package my bill would go up $20/month. Completely unfair and after speaking with supervisors was told I'm out of luck. Currently switching companies!

Poor service and when you call customer service if means a credit for poor service they give you trouble.. Verizon is the way. They are so stupid they are rude and do not think this will chase away customers

I've had Cablevision for almost 30 years, might even be more but I'm not completely sure. My real thought is why don't they have senior pricing? I don't use the computer everyday, it's more like 2-3 hours a week and the TV I use only about 4 hours a day. My phone I use most of all calling and talking to family who have moved away because Long Island became to expensive. So for the little I use they make me pay over 200.00. Some friends I talk to say their charging me to much. I'm almost eighty and I can't sit on the phone for hours and listen as they tire me into just saying goodbye. I liked them but it just cost too much. I eat all month for less then that and I have to because I don't have much to cut out anymore with everything getting so expensive here.

They've come to my home 4 times and cannot fix it because there are squirrels in the box outside and they have to wait until they are removed,meantime I have a bill to pay. What now?

Cablevision's response to Super Storm Sandy was within the company's normal range...horrible! Not only did they take incredibly long to restore power in many areas, they allowed customers to go for months without paying their bills. I'm assuming it was their way, or rather the Dolan's way, having showing good face so that the negative public relations did not escalate to a level that was too difficult to recover from...as in LIPA's case. ..another conglomerate that doesnt care about it's customers. This foolish company has started to shut off customers service due to the customer's inability to pay a large bill. Allowing customers to "slide" for a few months and then hitting them with an astronomical bill is beyond outlandish. These are many of the people who lost cars, many valuables and a good portion of their homes due to Sandy.. Cablevision, with their usual lack of foresight and understanding, will not work with these customers to perhaps spread their outstanding balance out over a course of 3 to 6 months. I would think that would be logical, show some compassion and a good pr move.Afterall, those of you who are very familiar with the company are aware of just how much Cablevision is mainly out for the almighty dollar. As a result of Cablevision's lack of understanding with the storm victims situations, they will be losing mucho buckos, which will now line Verizon's pockets. Tsk tsk, on you Cablevision. Wasn't it bad enough that your customers are having pixelated or no tv picture at all since your roll out of your new systems? Aren't corporations supposed to iron out all the kinks prior to launching a new product? I, along with many friends and family members, are leaving this careless, callous company for Verizon. Fiber optics beats out cable in every way. The story of how Cabevision is mistreating storm victims will be distributed to all major publications and news organizations I never knew that a career in public relations would come in so handy. Have a pleasant day.

I'm a aerial lineman from Orlando Florida who went up to New Jersey and Long Island New York to help rebuild cable for cable vision. However, I worked 5 weeks at 84 hours per week and was promised $30.00hr plus a $40 day perdiem. Somehow the contractor who I worked for did not pay me overtime for 220hrs of work!! When I called I called the contractor about this issue , the owner of coast to coast cable inc., he told me , quote "Game On Then"!!! I will now call cablevision headquarters in order to resolve this matter in which there are many other cases like mine that will follow!! To all lineman and construction workers like myself, be very cautious who you work for because, there are people up there who's interests are not to help the victims of Sandy, but only to get rich off workers like myself in any illegal way possible, in order to avoid having to pay overtime!! There are far to many people who get away from having to pay taxes and that's another good reason why our country is in the shape that its in today!!!

Cablevision is unfortuantely the only game in town and they know it! I've called several times to report the tech problems with the new format: frozen screen, scrolling freezes as well, info from previous program still appears on several other channels while channel surfing, blacked-out channels that are in my package ... I have an extensive list beyond the aforementioned. I had asked Optimum about compensation for the loss of service; a total of $7.20 was deducted from my bill for only three days of loss to 30 channels that are included in my package. I made Optimum aware of the problem two months ago! I was also told that Cablevision is still working-out the flaws in the new system. Really? Seriously? I'm paying for an highschool experiment that has multiple flaws? Cablevision is supposed to offer a finished product with all of the problems addressed before going public. I now know that I'm not the only subscriber to have major complaints with Cablevision's service. If you're aware that your neighbors too are having issues with this company's service, encourage them to contact Cablevision Corporate Headquarters.

Cablevision has become one of the worst services because of their lack of support for customers issues and concerns.

Worst Service I have ever dealt with in my life! 0 stars across the board.

Cablvision is a true ripoff to say the least. Customer service has the most non-professional people I have ever spoken too. I rather put up with Verizon, they have 100% better phone service. You have phone service even if the power goes out.

I think that Cablevision is horrendous to say the least. Their Executive offices are a joke. I did an audit of every station I was not getting and contacted them Out of the 142+ stations they focused on the ones that cost money. I was told that they revamped the package several times and we need to pay more money in order to get the stations we wanted. We had the original gold package and they don't post that package anymore so they can lie and charge more money. If they don't have a record, they can pretend that you didn't get any of those stations included in the package that there is no record of. They focused on the one that would make them money. They don't care about existing customers. The problem on the tv lasts long enough to force you to call but not long enough to be a problem when someone actually gets on the phone. Then you are told to call back when the problem is happening. No matter how many times you call, the problem stops before you get a person the phone. Then you are told by the executive that they don't give credit because you sitting for hours on the phone doesn't count as far as they are concerned. Forget about the antiquated email system. They run it like the accounting programs were handled back in the 1980's. Customer service managers say that they are going to call back and don't. There are along list of reasons that the 55% of cablevision customers leave and don't come back. They don't care about the customers they have and only care about extorting more money out of them. The only reason that they get 1 star is because there are no options for no stars. Customer service is clueless. Be behind on a bill and they are on top of that. They harassed and treat you like crap and are fast to add on last charges but have a problem and there is no one in sight. Want a company that cares about customers don't go to Cablevision, you won't find it there.

I had cablevision in the past and decided to try again. what a mistake. This is a horrible service. DVR+ is horrible. No capacity and it locks up and requires a reboot Can not rewind live TV I can pause live TV but often when I hit play it says returning to live TV..why bother Up to 50M internet. In my home that means about 3M if I'm lucky. What's that 6% of 50 I got my first bill and it was $15 higher than promised so I called cust service they basically said too bad. I said I have the sales contract in my hand that says $130. response what well that's not what i see. so I asked for the cancellation department the cancellation dept said they were putting me in a new bundle to get cost where i was promised Guess what, the new bundle didn't include my DVR so I called cust service again they said the cancellation dept was closed for the day and they could turn the dvr on but it would cost me $12. I said turn it on next day I found I don't have HBO anymore which is part of my silver package So I call the cancellation dept again and they tell me they don't have my verizon fios bill on file so I didn't qualify for my discount I let them know I provided it via email and the salesman on my doorstep called the office and confirmed it was received Disco dept says I understand but we no longer have it and to qualify for you pricing you have to resend the verizon fios bill. I faxed the bill to cablevison On September 28th Verizon is coming back out to install service I will NEVER be a Cablevision customer again. Horrible service, terrible customer service...just bad all around. Poor is the lowest rating they have. That's pretty funny because Poor give Cablevison too much credit. There should be another choice...Disgusting.

To whom it may concern: I have been with cablevision over 10 years and never had any issue with your company up until yesterday and I’m quite upset about how my issue was handled and the UNPROFESSIONALISM I encountered all the way through the process and still dealing with today. I moved from Hewitt NJ to Bloomingdale NJ the weekend of 9-15-2012, approx 1 week ago I called into 973-728-0301 to change my address and schedule an installation for 9-15-12 they gave me hours to wait on Saturday 9-15-12 between 2-5pm as I excepted. Just to be on the safe side I called in before that time and the CSR said they were on schedule for that appt and they made me at ease, 430 rolls around no one called or showed up so I called and of course they said def by 5pm, then 5pm comes and goes I call again and they said not to much longer no info really just that they were on their way and of course 630pm no one called me and no one here, so every hour I kept calling in and kept getting the run around till 8:50 approx Ricky calls me up and says he is sorry he told his boss he was running behind and had 1 job in front of me and will be there in approx 20 minutes, after that @ 9:27PM technician Ricky Cohen shows up and says he will get it all setup, so approx 10-10:15pm he comes to me with bad news I cannot get hooked up tonight and a service call dealing with the pole has to be dispatched. So it took Ricky 45 min to figure that out? Are you kidding me? I work in the IT field and I thought customer service is a priority as well as knowledge and being accurate as well as speedy, that’s what I thought but your company has proved to me that I am just a # with money and that’s all you are after. So today 09-16-2012 I wake up at 7am and again on the phone with your customer service dept to get the run around and awful information till 11am I call your company cause once again no one called me. I would think by all this trouble I have delt with I wouId have slid in the PRIORITY line but I wasn’t, I’m just another useless customer of yours, so FINALLY I get to speak with Supervisor Tyrone telephone # 516-465-4301 X7388, he was the only one that could get some concrete info that I can believe and made me once again feel at ease, however your company as a whole has let me down huge and now I have a bad taste in my mouth in trusting all of you in order to get my service hooked up and completed. I honestly do not have confidence in your team in getting me setup up at all which is an awful feeling to have. Please let me know what can be done to correct this situation i am considering cutting off my service all together. I am suppose to have my cable installed Friday eve 9-21-2012. I would think you would have my issue complete today at the latest 09-17-2012 but another week without any TV or internet. Thank you cablevision!!! James F Thompson 146 Main St, Apartment 2 Bloomingdale NJ 07403 862-200-0936

Cablevision is the WORST! i have had nothing but probelms since day 1. I am writing to the corporate office.