68 Reviews For Cablevision Headquarters & Corporate Office

Service Suck

All I can say is to call NYS PUBLIC SERVICE at 18003423377 and open a case NO. Optimum said what do u want us DO. They donot care.

Fed up w/ cablevision

Cablevision has no other competition so I guess they charge whatever they want. I have the tripleplay. The cable TV channels keep showing the same movies over and over and over and over and over again. There are so many movies that were never shown on TV. Why can't cablevision show them? To to many reality shows keep showing up now. Most of them stink except for Pawn Stars, storage wars, shipping wars. Duck Dynasty is for morons!!!!!! If Cablevision does not stop showing repeats over and over (sometimes twice in one day) I am definitely changing to another company. Cablevision cost entirely too high and ripping off the consumer.

New service

I had my service switched to cable vision a week ago Friday. I was told that they couldn't set up my original phone # since they still hadn't gotten a release from Verizon. I call last Sunday. Was told a few more days. I called on Wed and was assured that my prone would have my original # working by This past Saturday. I called on Sunday and asked why? Could not give me an answere. I asked that they have a supervisor call me to explain why? It is now late Monday night. No call .... Still have temp #... This is how they treat new customers.... Shame on you cablevision.....

cancellation horror

Trying to cancel service with optimum is horrible. I understand "Optimum's Retention Department" is trying to do their job, but if a customer wants to cancel their service, why is this so very hard? Your reps for this particular department needs better training. Because of this, we will cancel all 6 of our other business accounts. Thank you retention department!

Monopolizing customers who have no other choice

I have basic service with no bells and whistles such as Showtime, HBO, etc. My costs are over $200.00 monthly with phone, internet & TV. I am the only full time bread winner in my family as my husband who was in the military lost his job due to downsizing. He is over 60 and can't find full time work. Cablevision won't offer me my old rates, won't offer any discounts or promotions (unless you are a NEW customer) or even any discount for the military because they know that they are the only game in town. One day that will change and so help me EVEN IF I HAVE TO PAY MORE (which I don't know how I'll manage), I will switch. I have had it with Cablevision and find it STUNNING that the overwhelming number of reviews here are all negative and yet Cablevision continues to ignore its customer base and these comments.

Horrible customer service

have been a cable customer for over 25 years. In the last several years service, phone, TV & Internet has been nothing but poor. I recently was convinced to switch back to Optimum after switching to FIOS. The service men that come to my house go out of their way to resolve issues, but the quality of the products are slowly getting worse. The new menu is horrible. The pause, rewind, and fast forward are even worse than ever. I have been asking for a name and phone of a corporate officer to speak with. no rsults. Seem to me corporate does not want anything to do with its customers. The representative of your company is not returning my phone calls. He assured me when I switched back that he would ALWAYS be there to handle ANY issues. LIES, ALL LIES.

Leaving Cablevision

My question is are our concerns, comments and questions falling on deaf ears or has Cablevision/Optimum become to large to respect what their customers enough to make appropriate changes to accommodate their customers? I called optimum explained that the price was way too expensive . Did they value me as a customer and offer me a better price in order to keep me as their customer? No they did not! They did however say that they were charging $133.00 and their price would be going up again in August to an additional $40.00 Today when I called they told me that their cost would go up another $15.00. But they did take a whole $3.00 off and now I pay $130.00 monthly which is way too much. Now I am forced to leave their company so long Optimum waving bye bye

false advertising

they promote free on demand and dont update any programming the mistakes and ommisions are many False claims about watching your fav programs when you can relax and enjoy them. For the fees they charge u would think that something beneficial to customers would be as promised.

Quality of services provided

I have been a cable customer for over 30 years. In the last several years service, phone, TV & Internet has been nothing but poor. The service men that come to my house go out of their way to resolve issues, but the quality of the products are slowly getting worse. The new menu is the pits. I have been asking for a name and phone of a corporate officer to speak with. no rsults. Seem to me corporate does not want anything to do with its customers.

Very poor service

Ever since we got the new program guide, our service, which was excellent before, is now terrible. The program guide does not accurately sync with the DVR and is totally unreliable. Sometimes it records the show. Sometimes it doesn't, and sometimes--and this is interesting--it'll record over 5 hours worth on a channel when it's only been programmed to record a 1 hour show. This has happened 4 or 5 times in 1 month. Customer service robotically "apologizes" but they are clueless. Verizon, here I come.

Recently I had a technician come to my home in Orange CT and she fixed the problem I reported. The technician # 3458, her name is Vanessa. She knew what the problem was immediately and explained what she had to do to correct it. Her manner was very professional and she was extremely articulate.

Cablevision is the worst company on Earth

I have been having cable TV signal issues in my house for over a month. Cablevision Technician says they need to bring in new wires because the wires are bad but their POLE is in someone else's yard!!! so they keep sending technicians out for "temporarily fixes" but the issues keep on returning! After countless empty promises, countless services visits, my INTERNET also finally went down... they sent out another tech today and he had the audacity to tell my wife ( as I was not home) that it was OUR FAULT that we should have knocked on our neighbor's door and tell them cablevision is coming! are they serious? they put their poles in my neighbors house and I am supposed to knock on their doors for them? I am paying for services I don't receive and now I have to do their work for them too? and how dare they speak to my wife, because she is a woman that it is her fault!!!!! my wife told them to get out of our house!!!! I called cablevision and they don't even care!!!! it is seriously the most unprofessional, rudest, irresponsible company on earth!! stay away from them !!!!! there are better companies out there!

Cablevision is the worst

It is now day 10, earlier today, Cablevision restored full cable tv service to 1 of my 4 tvs. 73 channels have absolutely no volume on my other 3 tvs. This has been a nightmare. I have a special needs child that depend on tv programs daily for learning. Thus far, i have spent $300+ for a portable dvd player and dvds. This has been so frustrating for my entire family. We are so done with Cablevision.

rev

this is a horrible company to deal with been with the co for years there operator are very nasty they talk over you there right your wrong trying to muscle to make you pay 13 months a year not 12 someone needs to help disabled and people that are poor health im fighting a bill for an extra month that i know i paid help 0 rating they did this to me a few years ago quality of work is rated 0

Belgrove

We got SCREWED by Cablevision. Called to question my bill and the customer service representative made a change to our account. We went down from over 150 channels to the basic channels 2-13. When we called back to fix this change the company said my original package was no longer available and in order to have the channels in my original package my bill would go up $20/month. Completely unfair and after speaking with supervisors was told I'm out of luck. Currently switching companies!

Horrible company

Poor service and when you call customer service if means a credit for poor service they give you trouble.. Verizon is the way. They are so stupid they are rude and do not think this will chase away customers

Seniors half price

I've had Cablevision for almost 30 years, might even be more but I'm not completely sure. My real thought is why don't they have senior pricing? I don't use the computer everyday, it's more like 2-3 hours a week and the TV I use only about 4 hours a day. My phone I use most of all calling and talking to family who have moved away because Long Island became to expensive. So for the little I use they make me pay over 200.00. Some friends I talk to say their charging me to much. I'm almost eighty and I can't sit on the phone for hours and listen as they tire me into just saying goodbye. I liked them but it just cost too much. I eat all month for less then that and I have to because I don't have much to cut out anymore with everything getting so expensive here.

No internet or Phone

They've come to my home 4 times and cannot fix it because there are squirrels in the box outside and they have to wait until they are removed,meantime I have a bill to pay. What now?

Typical bad treatment of customers after Sandy

Cablevision's response to Super Storm Sandy was within the company's normal range...horrible! Not only did they take incredibly long to restore power in many areas, they allowed customers to go for months without paying their bills. I'm assuming it was their way, or rather the Dolan's way, having showing good face so that the negative public relations did not escalate to a level that was too difficult to recover from...as in LIPA's case. ..another conglomerate that doesnt care about it's customers. This foolish company has started to shut off customers service due to the customer's inability to pay a large bill. Allowing customers to "slide" for a few months and then hitting them with an astronomical bill is beyond outlandish. These are many of the people who lost cars, many valuables and a good portion of their homes due to Sandy.. Cablevision, with their usual lack of foresight and understanding, will not work with these customers to perhaps spread their outstanding balance out over a course of 3 to 6 months. I would think that would be logical, show some compassion and a good pr move.Afterall, those of you who are very familiar with the company are aware of just how much Cablevision is mainly out for the almighty dollar. As a result of Cablevision's lack of understanding with the storm victims situations, they will be losing mucho buckos, which will now line Verizon's pockets. Tsk tsk, on you Cablevision. Wasn't it bad enough that your customers are having pixelated or no tv picture at all since your roll out of your new systems? Aren't corporations supposed to iron out all the kinks prior to launching a new product? I, along with many friends and family members, are leaving this careless, callous company for Verizon. Fiber optics beats out cable in every way. The story of how Cabevision is mistreating storm victims will be distributed to all major publications and news organizations I never knew that a career in public relations would come in so handy. Have a pleasant day.

Sandy storm relief

I'm a aerial lineman from Orlando Florida who went up to New Jersey and Long Island New York to help rebuild cable for cable vision. However, I worked 5 weeks at 84 hours per week and was promised $30.00hr plus a $40 day perdiem. Somehow the contractor who I worked for did not pay me overtime for 220hrs of work!! When I called I called the contractor about this issue , the owner of coast to coast cable inc., he told me , quote "Game On Then"!!! I will now call cablevision headquarters in order to resolve this matter in which there are many other cases like mine that will follow!! To all lineman and construction workers like myself, be very cautious who you work for because, there are people up there who's interests are not to help the victims of Sandy, but only to get rich off workers like myself in any illegal way possible, in order to avoid having to pay overtime!! There are far to many people who get away from having to pay taxes and that's another good reason why our country is in the shape that its in today!!!

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