|
Burger King Corporate Office | Headquarters
5505 Blue Lagoon Drive Miami, FL 33126
(305)378-3000
Reviews For Burger King Corporate Office
Vicki Adams  | 5/8/12 |
| I went to Burger King located in Mansfield, Oh on 4-4 and was horrified with this experience. I ordered a chocolate shake along with other items. Got it home and thought the shake tasted really funny so I had my daughter taste it also. She agreed so I took another drink to see if I could figure it out. I figured it out alright, it was filled with whatever they use to clean their milkshake machine. A little later we both got sick and I informed the location I wanted my money back. When I went to get my money I walk in to see a worker standing behind the counter eating a burger and a young manager who didn't seem to care. I have asked a number of times to talk to someone about this no one has called back. I guess I should have been like some people and sued them over what I had to endure. Thanks to this I will never set a foot in ANY Burger King and hope they eventually close as a whole coporation. Just remember if you stop making people happy you start losing money. |
| Anita Santos | 5/10/12 |
| The last few times I've been at the Council Bluffs,IA off south expresseway 32 Ave.next to the TA truck stop.I ordered a fish sandwich.I seriously don't know if there's something wrong with thier speaker & spoke clearly.They asked me again to repeat the order.So I spelled it out not being smart or sassy just so they don't mess up my order.I approach the window and all I get is attitude.So today I ordered another fish sandwhich.I'm tellng my order (it was 4:10 p.m.) then after I order my sandwhich another different voice asked me to repeat my order.After I do this girl was saying how she finally heard it tells me to pullup she starts an attitdue snaps at me telling me that she culd give me a refund when I didn't ask for one since I stressed on giving my simple order.All I wanted was my meal not this sass from the manager.She was white freckles and late thirties podsibley.The name on the receit said Jessica.There was a nicer teenage girl very friendly that gave me my smothie.I think you should hire people that are " friendly that actually like to work with the public " and coming from a family with successful self employed businesses customers are important part of the business.If you don't have proper working equipment business will suffer. |
| STAR CEBALLOS | 5/14/12 |
I WENT TO BK #6484 IN HOUSTON, TX. THIS WAS MY 1ST TIME IN THAT LOCATION. AFTER ORDERING SHE REPEATED MY ORDER 3 TIMES WRONG, FINALLY I WENT TO THE WINDOW AND SHE HANDED ME A WRONG COFFEE SIZE. I ALSO ORDERED FRENCH STICKS FOR $1.00 AND AN ORANGE JUICE.
20 MIN. LATER WHEN I GOT TO MY WORK I LOOKED FOR THE FRENCH STICKS IN THE BAG EVERYWHERE AND I REALIZED THAT SHE HADN'T GIVEN ME THE FRENCH STICKS. THIS WAS ON FRIDAY MAY 11, 2012. I DECIDED TO GO BACK TO THE SAME LOCATION ON MONDAY MAY 14, 2012 AND TALKED TO THE ASSISTENT MANAGER, SHE ASKED ME FOR THE TICKET. I DIDN'T HAVE IT, SO SHE DIDN'T GIVE ME THE FRENCH STICKS AGAIN. I KNOW IT WAS ONLY $1.00 DLL. BUT IT WAS THE FACT ABOUT KEEPING IT FRIENDLY AND RESPONSIBLE WITH THE CUSTOMERS. SHE EVEN GOT KIND OF MAD ABOUT ME (I GUESS) TO HAVE THE NERVE TO TELL HER ABOUT THE FRENCH STICKS WITHOUT A RECEIPT. ANYWAY I PAID FOR ANOTHER $1.00 TODAY FOR MY FRENCH STICKS. I KNOW I WILL NOT GO BACK AGAIN. PERIOD.
I DON'T NEED THIS LOCATION ADDRESS AND PHONE NO. I ALREADY HAVE IT.
THANK YOU |
Jane/Athens Georgia/Hawthorne Avenue  | 5/15/12 |
| Hey I wrote in January about how bad the Burger King on Hawthorne in Athens GA was and what a bad experience my daughter and i had. Since I heard it was under new management, so we went by there and we were amazed at the change. No foul language and everyone acted very professional and the manager a Mr. Skellie was so nice he went around and spoke with people.It looked alot cleaner than before. I didnt see everyone but the ones we did see didnt have there pants hanging down like a thug. It was not the scary environment that we encountered in January. Great job Mr. Skellie keep up the good work I hope they keep you around, and we will be back. |
| TOM HIGHSMITH,,,,,,,,,,,,,,BRUNSWICK GA | 5/15/12 |
| I LOVE TO EAT AT BURGER KING I ALWAYS HAVE,BUT PLEASE FOR US OLDER PEOPLE WHO HAVE PROBLEMS DIJUSTING,IT WOULD BE NICE TO DO AWAY WITH THE SEEDS ON THE BUNS.THEY SERVE NO GOOD AND THAY ARE A HELTH PROBLEM FOR MANY PEOPLE,THAY GET CAUGHT UP IN THE INTESTION,WHICH CAUSES THERE IN TESTION TO SWELL,SO IT WOULD BE NICE TO HAVE THE CHOICE OR TO DEW AWAY WITH THEM ,,THIS WOULD SAVE YOU A LOT,AND BESIDES YOU WOULD HAVE SOMETHING KNOW ONE ELSE IS DOING...THANK YOU FOR LISTING TO ME. |
| sb | 5/17/12 |
| Good luck finding a person to talk to at corporate. All I wanted was a fax number so I could get one of their employees an apartment. I got yanked around to 4 different phone numbers. When I finally got through (after dialing the 4th number 5 times and refreshing each call at least once. 14 calls. 14 FREAKING CALLS.) I politely asked for HR even though I wanted to reach through the phone and b*tch slap someone. I immediately was put over to a voice machine (with nothing so much from the guy saying he was transferring... he probably went back to staring at his Playboy mag) that told me they're "restructuring" and I should email askhr@whopper.com. I'm trying to help your employee, which in turn is helping you but you jerked me around. Not another dime shall I invest into your shady company. But for those of you needing to contact someone, enjoy the email above. They deserve whatever crap they get. |
| Mike | 5/17/12 |
I just want to let you know that the Burger King in Ironwood, MI is Super.
The workers are friendly and very helpful and make your visit a pleasant one.
I always tease them that I want a Big Mac but they laugh and say you need to go
down the road for that and we laugh.
I really enjoy going there and the food is always the best.
Have them keep up the good work.
A customer for life. |
| Barry Dickinson | 5/18/12 |
| Burger King in Ionia Michigan Store #88698 our store changed my method of pay from paper check to pay card sharing my personal info including SS# without my knowledge or permission to share said info, and when i confronted my district manager about this issue he fired me |
| Felica | 5/19/12 |
| I use to love bk till last night thanks to the heath ohio sold me three bk bacon topper sandwhich that tasted like they were made hours ahead of time and micowaved and defantly did not taste flame broiled and there bk bf wraps went to hell guess ill b cookin my own burgers and bf for now on |
Mark from Pgh Pa  | 5/19/12 |
| I've been denied croutons for my salad, ketchup for my fries, and extra dressing 3 times in a row. I keep going back to the store because its a block from my house! Strongly considering other 24 hr options. Thumbs down guys.... We should get what we pay for! One more thing.... Put vsome veggies on the salad and get rid of iceberg! |
| Carol Pudlock | 4/23/12 |
re: store on 1800 Brookpark Rd. Cleveland ohio. YOU NEED TO PUT THE MAIN SIGN BACK UP WHEN YOUR IN THE LINE, ITS RIDUCULOUS TO HAVE THE MAIN SIGN WITH THE SPEAKER RIGHT THERE. YOU HAVE NO TIME TO READ THE MENU AND IT HOLDS UP THE LINE INTHE DRIVE THRU. I MENTIONED THIS PROBLEM TO THE GIRL AT THE WINDOW AND IHAVE MENTIONED IT SEVERAL TIMES. THEY SAID A NEW SIGN WAS COMING IN. (I FIGURED BECAUSE THEY ADDED WRAPS, ETC) IT WOULD BE A NEW MENU SIGN, BUT IT IS A STUPID SIGN ADVERTISING , SALADS, SMOOTHIES, ETC. SO YOU BETTER CARRY A MENU IN YOUR CAR SO YOU KNOW WHAT TO ORDER WHEN YOU PULL UP TO THE SPEAKER!!
ALL FAST FOOD RESTUARANT DRIVE THRU'S HAVE A MENU TO READ "BEFORE" YOU DRIVE UP AND ACTUALLY ORDER AT THE SPEAKER. I WAS TOLD "CORPORATE" OFFICE CAME UP W/ THIS IDEA AND ITS THE STUPIEST IDEA I EVER SAW. CORPORATE PEOPLE SHOULD GO THRU THE DRIVE THRU AND "YOU BETTER KNOW BEFORE READING A MENU" WHAT YOU WANT!! OTHERWISE YOU CAN SIT AT THE SPEAKER SIGN MENU AND READ IT AND HOLD UP ALL THE LINE. BETTER HAND OUT "TO GO" MENU'S TO KEEP IN ONES CAR. PLEASE RETURN THE MENU SIGN TO READ WHEN WAITING IN LINE TO GET UP TO SPEAKER MENU. THANKS. |
| JMA Internet Design | 4/23/12 |
Today at the local 2112 Burger King in Smyrna, Ga it started out as usual, I have my sausage biscuit and caramel frappe as I wait for my first client to meet me for a meeting. This is not out of the ordinary for me, I meet a lot of my clients here, since I work from home. On this particular day I had to meeting at 10am, 3pm, 7pm. I was glad that no one cancelled on me. And mind you I have my own internet, not using Burger King's. After all these clients came here and purchased food while having the meeting, I was rapping up when I heard the manager (white shirt) asked how long have I have been here at the restaurant. I went and I applied to the manager, yes I have been here for a while, but I have meet people here. My problem.
1. Today just by me meeting my clients here, they purchased close to $20 in food, all of us combined. And to have to hear from behind the front end to lobby hearing a manager speaking of my time hear.
2. Then after I went there and spoke to him, you would think that he would have lowered his voice. The next thing out of his mouth was that Ciara ass is always late. Me and 6 other people was in the lobby. 1 Africian American (me) and the rest of hispanic origin.
I was really shock about this behavior, because the morning shift manager and the evening shift managers are the best. And I have never heard one of them speak about a customer so that they can hear it or even a fellow employee.
My first job was at Burger King in Carrollton, Ga and when I went to college in South Carolina once again Burger King was my home. Until today, I have never been treated this way as a customer or an employee.
In fact I was pregnant with my now 19 year old son and I craved every day a whopper with cheese no lettuce or tomato add ham and cheese. Needless to say this is my favorite restaurant, but my son hates it. |
| eleanor calvillo | 4/24/12 |
| My best review was when i worked at bk.my coworkers were very helpful in teaching me d skills i needed to succeed in my position now i have life skills to succeed.i want t rate my store as a customercustomer the employees r very friendly d store is clean n i go there all d time n leave my mobey |
| Cleo Brezzell | 4/24/12 |
Hi, I live in toledo ohio and love the Burger King that me and my family visit. I am
probaly writing on the wrong forum but I don't have a complaint just a request. I have four children and we are vegetarians I always receive the coupons but they never have discounts on the veggie or vegetarian burger. If possible could you send some to me or tell me where I can find them. If you can imagine the meals become pretty pricey when you are buying for six. Thank you in advance for handling this matter for me.
Sincerely yours Mrs. Cleo Brezzell
2225 McIntosh Dr
Holland OH 43528
cfrancine1@msn.com
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| Anthony LaMattina | 4/24/12 |
| On 4/24/2012 I went to you'r store#2219 in Elyria Ohio,there was no one in the storet they had a customer at the drive thru just leave befor he got there order.The manager ask to take my order,I told him I wanted a double whopper minus the lettuce and sauces.He repeated my order three times the wrong way finally got it right but when I got my order it was wrong it was missing the tomato,so I told him and he took it into the back and they only put a tiny stem end of the tomato one ring of onion 8 pickles.The other Burger I ordered was the Chief's choice it was made wrong it had mayonnaise which i didn't want and the burger was burnt and hard an dry.I'm so sick and tired of paying money for crap and food I don't want,then I have to drive all the way back to the store with the HIGH GAS PRICES,and how do I know if the cooks aren't spitting on my food when they remake it.You Close a store in North Ridgeville only 5min. away from me because3 she won't get the grill for the BK broiler and then you stop making it very poor Business,I would like to be reimbursed. |
| Santa Ana California resident | 4/24/12 |
| SERVICE AT STORE ON MC FADDEN AND LYON STREET IN THE CITY OF SANTA ANA "FREAKIN SUCKS" THE WORST OF THE WORST. UNETHICAL MANAGEMENT DIRTY EMPLOYEES WITH ATTITUDE. BECAUSE OF PLACES LIKE THIS WITHOUT GOOD MANAGEMENT AND GOOD EMPLOYEES THE RESTAURANT GOES DOWN THE TOILET. I HOPE THEY NEVER GET A CUSTOMER IN A "BAD MOOD". AND WHEN I SAY CUSTOMER IN A BAD MOOD I MEAN THE ONE THAT WILL NOT TOLERATE BULL $#IT. THEY DON'T EVEN DESERVE A STAR. |
| Linda | 4/25/12 |
I live in Poinciana Florida and visit BK regularly throughout the Kissimmee and Orlando area.
Everytime I go into store 12136 the employees are shooting the breeze instead of paying attention to the customers.
Again this am I stopped placed an order for an Egg and Chs. Biscuit, and a medium hash rounds. The young lady at the drive thru window repeated the order to me, but once again I get on the road reach into the bag fora hash round to find I was given someone elses order for cinnamon rolls. I couldn't even eat them for they were doughy, and uncooked. this occurs at this store 3 out of five times.
When I arrived at my destination I tried to call the store to talk to a manager only to have the phone not answered, and revert to a fax machine.
I paid over 4 dollars for my order and received an order for $2.14 . Again I am out of precious funds because of the incompetance of the workforce today.
Does anyone care anymore? God help us with the kids coming up in the world. If we don t get a handle on the customer service soon this world is really going o go to pot. |
| Michael Hall | 4/26/12 |
I just ate breakfast at the Knightstown, Indiana store (exit 115 off of I70). I was the person who hated this place so bad that I made a facebook page titled: I hate Knightstown Burger king. The place was in shambles, dirty coke machine was crap, signs falling down and the rudest bald manager I have ever seen.
Today I love the place, It is a complete 180 degree turnaround.The management is so nice, the place is clean and there is a new coke machine. It is a pleasure to eat there again. Thank you to the lady manager there.
P.s. Just need to work on the restrooms (still bad) just takes a little time
mhall345@hotmail.com
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| Bill Sweeney | 4/26/12 |
| Only 5 stars to get your attention! I haven't put a piece of Burger King Food in my mouth since I was a drunk collage student. My Kudos for BK's announcement that it will be using non caged chicken and pork by 2017. This is AMAZING if true. Now if you can only up the Ante and start a beef heard free of drugs and hormones and use them as well. You start by buying a few organic bovine and go from there. The birth rate of medicated and hormone laced cattle is below 50%. Yep, that is why you are paying $6 a pound for hamburger. I guess it sounded like a good deal when you saw that bull as big as a house.... Look, Give me a call pay me a decent salary and I'll put you right back at # 2 in no time.... Then we could look at that #1 spot. I PROMISE the money you'll save in beef alone over a 15-20 year period will make EVERY stock holder do monkey flips.... sweendog67@verizon.net Or ya could keep taking baby steps and fall on your rump like babies do. I'll be waiting for the e-mail. |
| Ashley | 4/26/12 |
| I have just attempted a visit to Burger King in Greenville, Alabama (Exit 130 off of I65). I arrived at the drive thru at 10:38pm...I watched the time on my phone very close as I was on my way to my 3rd shift job, which begins at 11:00pm. The car in front of me, which was the only other car besides myself, sat there at the window laughing and carrying on with employees as I sat there until 10:46 to place my order. I sat there waiting to place my order until 10:59 and never got so much as a "be right with you", "we are no longer serving", "see ya"....nothing....just me and the menu!....I honked my horn for 10 seconds at 10:55 thinking maybe they didnt see me there??????...But was ignored. I got to work (across the road from Burger King) 2 minutes late...STILL NO DINNER, to work my 8 hour shift...no delivery joints open at this time. I called the place of business, with witnesses at work 22...yes I said 22 times...no answer. I recalled at this time a visit that I had to this same Burger King at lunch about a month ago in which that phone rang very loud, and was answered immediately by a girl that worked there to talk to her boyfriend the ENTIRE time that I was dining which made me that much madder. So now...here I am at work. I havent had anything to eat since 7am this morning...which means I will have gone 24 hours by the time I leave work without a meal! Im hungry, and Im IRATE! I will NEVER go back to this Burger King.. any Burger King for that matter! When I told what had happened to me to my co workers, they started telling me thier Burger King "stories"...IM SPREADING THE WORD TO EVERY SOUL I SEE. I work in a VERY busy hotel here at this exit, and suggest meals to everyone who checks in here ( I usually work 2nd shifts 40 hours a week but was called in to cover a shift on this night...2nd shift as many folks know, is the time in which everyone is checking in and trying to find dinner)...this is an exit that "fast food" is all that can be purchased....Seeing as every item on thier menu has had a dramatic price increase and the "service" is well, SLACKING TO SAY THE VERY LEAST...I feel like Im doing my guests a FAVOR by turning them away from this business. In the time that I spent sitting in silence, if I had been told to "buzz off", I would have had time to go to the ONLY OTHER PLACE OPEN, Taco Bell, and got myself something to eat...maybe Burger King needs to provide thier employees with some Socialization skills training...they seem to only know how to communicate with thier guest/customers when its a boyfriend...boyfriends arent keeping the bills paid, Burger King!!!! |
| Mary | 4/27/12 |
I just visted the BK in Irondale,AL.
The worst service you could imagine.
I will never go back.
Half of my order,I never got but paid for.
Enough is enough!!!!!!!!!!!!!!!!!!!! |
| Ms.Andrade | 4/27/12 |
| Someone really needs to look into the Burger King 7105 N.IH35 in austin tx soon!They treat their employees like trash.Nothing but family works there and when someone new comes the employees treat them like trash and talk very disrespectful.Burger King should be ashamed of them selfs for having employees/managers who are disrespectful and very unprofessional representing Burger King. |
| PJ | 4/27/12 |
| I went to the Burger King in Louisville,Ky. 6909 Dixie Hwy. store#667 at a few mins. before 10pm. I pulled into the drive thru there were three cars in front of me it was taking along time for each of the cars to be waited on. When I finally got to the microphone to give my order I was asked by a female employee to hold on that she would be with me shortly. 15mins. went before the same employee said that they were having a problem with their computors and to hold on a little longer. 10mins. more went by and now there is five cars in the drive thru behind me and only one of the three cars before me had got their order and pulled away so that ment there was still two cars in front of me and waiting on their orders and I haven't even placed mine yet. Then the same female employee said that she couldn't wait on me because the computors weren't working.I told her she could have told me earlier about all of that. Judging on how slow the other cars in front of me were getting their orders I think that the workers probably didnt want to wait on any more customers, this store has never had good or even fair service record. So I pulled around to there doors and they were locked so I knocked on the doors and the same female employee came walking to the door very slowly and she had a very nasty attuide and asked me what I wanted I told her I wanted her name so that I could report her to someone at the store the next day or to their main office. She said that she wasn't giving me her name and then she showed me the middle finger and turned and walked away. This kind of training from the people who are in charge of Burger King Corporate Headquarters and all of their restaurants across the United States and that they don't understand why they are not and will never do as GREAT has McDoanlds or Wendys is because of their very very very poor and they don't care ATTUIDE TOWARDS CUSTOMER SERVICE. If the Burger King Corporate Headquarters don't change this soon they won't have to worry about trying to be better then McDoanlds and Wendys because they will just keep going down hill and out business like Burger Chef. And that is why there is at least 5 to 7 McDoanlds and 4 to 6 Wendys and only 2 Burger Kings on this strech of road. |
| Frank | 4/28/12 |
On 4/25/12 I was traveling to Duluth MN and at about 2PM decided to stop for lunch at a Burger King restaurant in North Branch MN. The dining and counter areas appeared to be quite clean. My food order was processed quickly and the food was fine.
After finishing the meal, I ventured into the Mens Room. What a shock! The two sinks were dirty and grimy and obviously had not been thoroughly cleaned for weeks, if not months. Obviously those responsible for cleaning the sinks had never heard of Soft Scrub! I went into the toilet cubicle, but one look at the toilet and I decided I'd better wait for a different venue. The toilet bowl was flecked with a plethora of dried feces and the toilet seat showed remnants of dried urine everywhere. I did go ahead and washed my hands, but as I turned to dry them at the drying machine located on the wall, I discovered that the machine was inoperative because someone had removed the control that turned the machine on. There were no paper towels available, so I went back into the dining area and dried my hands with napkins.
I then went to the counter and asked to speak with the manager. The were two teenage girls working behind the counter. When I asked about the manager, they said there was no manager currently on duty. I then asked if one of them could check the mens room with me? One of the them volunteered and we entered the mens room. I pointed to the sinks and then to the toilet and asked her if this is the state of cleanliness of the bathroom(s)at her home? She didn't reply. I also pointed to the operative electric hand dryer and to the fact that there were no paper towels available.
I pointed out to her that this bathroom says a lot to the dining guests about the attitude and state of cleanliness of the restaurant's owner, managers and employees. I suggested she take another look around at this bathroom and think about the impression that it leaves with a dining guest. I told her that, frankly, this would be an embarrassment to any self-respecting truck stop.
We exited the bathroom and she mumbled something about "...taking care of it...". I just headed for the door. |
| | 4/28/12 |
| Burger King will no longer be getting my service. An american employee was fired because he could not understand what his hispanic trainer was saying to him. The employee asked the manager nicely if she could have someone , with better english skills, help him to know what he was suppose to do, since he could not understand what was being said. The hispanic male was not happy with this so he said the american employee was a racist. Without even trying to work things out, among the employees, the manager fired the american. Now I am not a racist, but this is just wrong. If it had been the other way around, the hispanic complaining, the employee would not have been fired. According to the Burger King website, they have a code of ethics. It does not seem to me the manager was considering this code. I'm not sure if anyone will even read this since their website has not been updated since 2009. |
| bri | 4/29/12 |
| Went to Burgerking at Alicante Airport the other day to get some food before we took our flight to Ireland. We are frequent fliers to Alicante and frequent customers to this Burgerking. Without doubt, the standard of service and the food quality has gone to an all time low. We waited in a queue for twenty minutes to order our food and when it was our turn the manager closed the till and we had to go to the back of another long queue. And yes, you would not believe it, when we were just one customer away from getting served he closed that till and moved us on to the next one. At this point we were very hungry and in danger of missing our flight. We complained and nobody wanted to know. Burgerking Alicante Airport A NON-RUNNER. The sad thing is that when it opened it was great. The manager has no control of his staff and knows little about customer care or service. Wont be using it again unless we have 2 hours to spare. Not Likely!!!!!!!! |
| Rashonda | 4/29/12 |
| Burgerking south monroe tallahassee Florida should be shut down. Employees there are rude threw the drive threw aim scared they might spit in my food. They talk back to customers an tell us what we gonna get with our money if they run out of something. When they don't want to make something they say the machine broke |
| Lana | 4/30/12 |
| Hate the fact that you can not give 0 ZERO STARS. when you get CRAPPY service and food their website does not work. I am done with BK, even my dog hates the cold fries hard chicken nuggets and the whopper that was cold. Store number 01169 in Virginia beach VA. They suck! |
| JR | 4/30/12 |
| On Monday April 30, 2012 @ 7:33pm my family and I went thru the drive up window at store #6117 After the rude cashier took our money who was too busy chatting it up with her co workers about personal matters, She asked me to drive out and park and wait for our food. Please note that we were the only car in the drive thru window at the time. I explained to her that last week when we were here and I was asked to do the same thing, I was pulled over. He advised me that turning out of the parking lot here at this Burger King and parking in front is an illegal turn and I would be cited next time. Obviously this is a major LIABILITY for your company. I would recommend your District Manager address this major problem before it causes a major accident. After letting the cashier know that I will wait for my order, She slammed the window. A few minutes later, She literally shoved the food out of the window very rudely. Once we got home, We had found that Every Burger which was ordered without mustard and pickles had so much on it including pickles that we threw them away. I own a Social Website Company and If any of my employee's EVER treated a client like this, I would terminate them on the spot. In the financial times that our country is facing WE can't lose loyal customers. I have been a BK customer for years but if this isn't resolved I WILL NEVER GO BACK. That cashier should be terminated for her unproffesionalism and purposely sending out our burgers with the most mustard I have ever seen on a burger. This was done in pure retaliation pure and simple. I will wait for your response. |
| rose mcbroom | 5/1/12 |
I sent an e-mail approximately one month ago and have had no response. It was regarding an incorrect order. I had ordered two whoppers and when I got home I had two stackers. I think the whopper is one of the very best fast food burgers but the stackers are not an item I would ever order. I did not take the stackers back because I had an appointment that I would be late for and I just let it slide. The next day I called and reported that I had gotten the wrong order. The manager offered no "I'm sorry, come back in and we will make it right", nothing. I am a regular customer at the Hermitage TN location but will be going elsewhere. This is what I reported in an e-mail and have heard nothing from anyone. Thank you
rose.mcbroom@tn.gov 615-741-2875 |
| Secret Shopper | 5/1/12 |
I recently went to store number 9778 In Wisconsin, a week ago, from the outside there was dirty windows, a gloomy look, so I went inside and order a few items from there new menu, there was food on the floor and tables were dirty behind the counter there was 6 people working and not one of them was told to clean the lobby. the Manager was no where to be seen, and the person taking the orders had a dirty shirt, and was socializing with people instead of taking orders. so I waited for five minutes finally had to say hey can I get some service, before he seemed to notice me, okay now I was getting annoyed, so I ordered and taking my cup I journeyed to the soda station, the floor was sticky, so were the buttons, napkins were on the floor, again as I said before 6 people and not one cared about the lobby, I got my drink and waiting eagerly for the food, the new thick cut fries with some other new choices, I began to eat, the fries tasted horrible like they were frozen wal-mart grade, no salt, or any seasoning, the food was tastless, chicken wrap was very dry, no flavor except the tortilla,
after wards, the bathrooms were not clean, mirrors dirty and soap on floor, and sink,
overall DO NOT EAT AT This burger king ever!!!
1285 Madison Avenue
Fort Atkinson, WI 53538-1049
(920) 563-9455 |
| Dolores | 4/20/12 |
| i just went to store # 6695 burger king in orlando fl, and i had placed my order via drive threw. I had already paid for the order. i just sat in my truck looking in the window at 5 employees standing around the front area behind the counter while the manager sat at the end doing work. the drive thru window stayed closed and still while to get someones attention nobody came to me to inform me why there was a hold up. i orderes my food at 3:48 per the bagging ticket. at 3:55 i got the order but never did any of the burger kig crew came to tell me any reasons. once i received the order i immediately asked for the manager and i had to repeat it cuz the person looked at me weird. so the manager came to the winder and said how can i help you. i asked if she was the manager. she provided her name. i ezxplained and complained of the wait time. all the manager could say was that they were in transition of shifts. i told her i had worked before in fast foods and not to give me that bull. i tild her someone anyone could have told me politely that they had to wait on the food for whatever reason, but that didnt happen and nor did they ask me to drive up and park so when orde is up they could bring it to me for not to hold up the rest of the cars in drive thru now waiting. she apologized and i told the service sucks and was unprofessional. i also told her she and the crew needed to work on customer service. i explained drive thru is ment to have the orders pushed out in a timely manner and not to hold up the customers while they (crew) messed around. i left upset knowing that i had to waited 7 minutes.. |
| Eric | 4/15/12 |
| I was traveling thru Shreveport, Louisiana on 04/15/2012 and stopped at store 4076. Never in my 43 years of going to BK have I seen a more disgusting restaurant in my life. The window to the restaurant looked like they have never been cleaned. The serving tray that was used to serve my food looked as if it was dipped in the oil used to cook my fries. The employees uniforms were nasty and appeared to have never been washed. The lobby looked like it has never been cleaned and the bathroom smelled like a sewer pit. When I left the restaurant I felt I needed a bath and possibly a shot to fight unknown infections. BK has recently fallen behind Wendy's as the number three burger joint in America now I know why. |
| Steve | 4/17/12 |
I made the mistake of going to TWO different BK's here in the Naples Area. One at 6565 Dudley Drive, Naples, FL 34105. The other at 1011 Airport Pulling Rd., Naples, FL 34104. At BK #1, I ordered a sausage burrito at the drive through. When I got to the window to pay, I was 'greeted' by a completely indifferent person, who really wanted to be anywhere else than serving customers. Having been inside this BK, I know from experience that this attitude come from Management. I have been ignored and even had people BEHIND me in line served before me. This has happened to a few others that I have seen, so it's endemic to BK apparently. Today, the LAST time I will go to this or any BK, it took SIX minutes from the time I paid to the time I received my burrito. SIX MINUTES!!! When I got it home it was cold, and not wrapped properly. I unrolled the paper and the burrito flopped all over my desk. I thought about calling the store, but knowing the management there, they would blame ME, rather than apologize for the crappy service. I ate the burrito with a knife and fork, happy that I didn't try eating this on the road. I live exactly one mile from this BK, by the way, so that is not why it was cold. It was never heated properly. NOR was it seasoned. It tasted like cardboard.
THEN, this afternoon, I stopped at BK #2 in my desire for putrid service. This BK (#7162 on the receipt) employs idiots. I ordered a Big Fish with ONLY tartar sauce and cheese. That is what my receipt reads. ONLY TARTAR SAUCE and CHEESE. I got a Big Fish with LETTUCE and Cheese ONLY. DO NOT GO TO BK!!!
There is a reason they have dropped to #3 in sales. Their service SUCKS!!!!! I find it interesting that the words we write here do NOT go to BK corporate. Nor can you email BK Corporate. I wonder what they are afraid of?
I look forward to the day when BK goes the way of Burger Chef. "Burger Chef?" you may ask, "what's that?" Exactly.
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| Crystal | 4/15/12 |
| I visited store #4267 Kissimmee location near Old Town this morning on my way to work. Although this was not my first poor visit this visit sent me over the top. I Pulled up to the drive-thru at 8:20am greeted on the speaker by an employee named Michelle (this could possibly be the wrong name, her name isn't printed on the receipt and was given to me by another VERY rude employee that goes by the same of Sue) who sounded as if she just rolled out of bed and it was an inconvenience to be at work. I understand you get what you pay for and although these employees are more than likely getting paid minimum wage customer service is key. I work in retail and at a local dinner show I come in contact with MANY different types of guest, some pleasant some not so pleasant but my motto is "kill them with kindness". I ordered a french toast stick meal with a mocha frapp very simple,( ha I guess I was giving them too much credit). Michelle had walked to the window to collect my payment (again with an attitude) closed the window and about 4 minutes later she brought my food. Meanwhile Sue was making my frappe which by the way TOOK FOREVER!!. Sue came to the window with a cup filled and whipped cream just about running down the sides of the cup and says to me "um Im sorry we have no lids" so by this time Im LATE to work and already ANNOYED so my response was "well sorry I suggest you find another cup because my car is brand new Im not bringing that mess in here". She turns around and says "Sh*t I cant find a da*mn lid", I suggested she may want to just put it inside another cup and her response was "Well you don't have to have an attitude", I responded with "I wouldn't have an attitude if every time I came here there wasn't an issue I have been sitting in drive-thru for about 12minutes and you people are walking around like its a day in the park." About 2 minutes later when the light bulb finally went off she decided to transfer the frappe from one cup to another which was also a mess but hey at least it had a lid. The level of customer service at this location is very poor and until it is resolved I will write as many complaints and e-mails, if the employees are THAT unhappy at work to where they can't even simply SMILE or say "good morning" then the customer service industry isn't for them. |
| 13505 indianapolis | 4/15/12 |
| I have worked at burger king for a while now this store is so messed up they want it to seem like your a bug happy family and they want you to trust your rgm but you can't trust no one we have two managers who talk so much sh*t about everyone there and they make it seem like its some one else so they get everyone fighting in this store no wonder there boss wanted to fire them but no they want to send them to another store so what they can start sh*t at another store good job burger king you guys talk about wanting to get familiesvback in the stores but how is that when you guys have managers taking money sh*t I don't even want my family to cone in and even come see me anymore because burger king is a joke they don't care about there crew or there managers because if they did they wouldn't work you like dogs. They need to get it together they don't know what's going on in there stores because if they cared they would be in there stores over seeing what's going on and not out stealingother fast food chains ideas make your own its not hard to make a new sandwich. And maybe if they didn't spend 50,000 $ on a freestyle pop station they could pay there staff better then wat they do now so people haven't had raises in 6 or more years ...... I bet other fast food chains care about there people that work for them...... |
| Jessica Alkula | 4/10/12 |
| I went to Burger King yesterday at 2445 North Lebanon St. Lebanon, IN. 46052-2260. restaurant#7944 with my son, and was very disapointed with the service. My order was taken, there was only 2 people in the store in front of me, and they were together. The guy was there with his mom and had ordered a carmel frapichino which they were out of i'm not sure if this was the problem, but it took me over 20 min. to recieve my food. A whopper meal, and a kids nugget meal. The managers name was Melody and it looked like she had no idea how to run a store. She was going back and forth between the drive-throu and the front counter. There was another guy working the front counter who had disapered for a few minuts. Then he came back up and kinda walked around like he wasn't sure what he was doing. There was one guy running gril, another girl and guy in drive-thru. While there was three people in drive-thru there drive times were still up to 5 and a half min. Another guy i saw went out to the bathroom then came back in and did nothing he had facial hair, not just a mustache witch is allowed, but a beard as well. Then there was guy doing dishes. So, thats 7 people working and I still had to wait 20 min. for food. There were no comment cards to be seen or I would have filled one out. Then last night I was woken up out of a dead sleep at 2am in horrible pain. I then sweating, dizziness, then vomiting, and diaharia. I know the Burger King food was the cause of this. I am 16 weeks pregnant, and did not appreciate this in the least. This was the worst service I have ever recieved not just a Burger King but at any resterunt ever. |
| patsy long | 4/11/12 |
I went to Burger King in Alcoa TN. store# 9977;2nd.shift; I went in to get food &
the employees were standing around, the restaurant needed cleaning ,I continued on
to the rest room it was a mess. SOooo, I decided to leave, I did not feel I should eat,cause the kitchen could had been dirty too. Then a few days later I returned,
it was morning I guess 1st.shift cause there were different employees, this one young lady I bothered to get her name Julie. She was really cleaning And taking orders while the others stood around.At least there is someone who cares for their
job Burger King Should be proud of that one! Well I felt better in a clean atomsphere and friendly service I ate there and when I return I hope she is there
that was a wise hire CONGRATLATIONS! 4/11/12 |
| BETH | 4/11/12 |
| I HAVE VISITED THE BURNSIDE BURGER KING IN GANADO, AZ I HAD ORDERED A VALUE MEAL I WAITED 20 MINUTES FOR MY ORDER. ALONG WITH THAT THE MANANGER AND A YOUNG LADY WERE BOTH FLIRTING WITH EACH OTHER AS EMPLOYEES AND I FIGURED THAT THERE IS EMPLOYEE RELATIONSHIPS GOING ON IN THIS BUSINESS. I FELT DISGUSTED AND AS AN EMPLOYEE OF A DIFFERENT ENTITY WE ARE NOT ALLOWED TO HAVE COMPANY RELATIONSHIP BECAUSE THAT IS A CONFLICT OF INTEREST SO I THINK THIS BURGER KING NEEDS TO RELEASE AN EMPLOYEE OR BOTH SO THAT THE COMPANY CAN BE MAINTAINED BETTER. I CALLED THEIR BURGER KING NUMBER BEHIND THE RECEIPT TO MAKE A COMPLAINT THEY GAVE ME A LOCAL NUMBER TO CALL AND I BELIEVE THEY HAVE NOT RESOLVED ANYTHING. TO MAKE MATTERS WORSE THERE IS A STORE NEXT DOOR WHO KNOW WHAT COULD HAPPEN IF BOTH EMPLOYEES WENT NEXT DOOR TO DO PERSONAL BUSINESS I DONT THINK I WILL EVER GO TO THIS BURGER KING BECAUSE IT JUST WAS INAPPORAITE AND THE EMPLOYEES SHOULDNT BE TOUCHING EACH OTHER OR THE MANAGER SHOULDNT BE GIVING THAT INFLUENCE TO THEIR EMPLOYEES WHICH CAN LEAD TO A BAD WORKPLACE |
| | 4/12/12 |
| TERRIBLE SERVICE!!!!!!!!!!!!!!! Burger King in Chicago,il on Irving park and Narragansett.... TERRIBLE SERVICE!!!!!!!!!!!!!!! Burger King in Chicago,il on Irving park and Narragansett TERRIBLE SERVICE!!!!!!!!!!!!!!! Burger King in Chicago,il on Irving park and Narragansett.... TERRIBLE SERVICE!!!!!!!!!!!!!!! Burger King in Chicago,il on Irving park and Narragansett TERRIBLE SERVICE!!!!!!!!!!!!!!! Burger King in Chicago,il on Irving park and Narragansett.... TERRIBLE SERVICE!!!!!!!!!!!!!!! Burger King in Chicago,il on Irving park and Narragansett TERRIBLE SERVICE!!!!!!!!!!!!!!! Burger King in Chicago,il on Irving park and Narragansett.... TERRIBLE SERVICE!!!!!!!!!!!!!!! Burger King in Chicago,il on Irving park and Narragansett |
| GREG BYRAM | 4/6/12 |
I WENT TO BURGER KING STORE 3902 SAN DIEGO ON 6 JUNE 2012 AT APPROX. 1250 PM
MY ORDER WAS TAKEN AT 1255PM I ORDERED TO WHOPPERS TO GO.
I DID NOT RECEIVE MY ORDER TILL 123 PM THEY WERE SLOW BUT WHAT MADE IT WORSE WAS THEY KEPT TAKING ORDERS THEY HAD LOTS OF PEOPLE WAITING FOR ORDERS. BUT DID NOT TRY TO FILL THOSE ORDERS FIRST BEFORE TAKING MORE ORDERS THERE WAS LOTS OF CONFUSION AND LOTS OF MAD PEOPLE WHO WERE STILL WAITING FOR THERE ORDERS WHEN I LEFT THE STORE. |
| RaJeana | 4/7/12 |
| Your store in Indianapolis, In wasn't able to serve soft drinks today due to the new soft drink system that was installed, no one that worked in the store new how to use it. The Drive thru was all backed up, people standing in the lobby. My food in car getting cold, the lady refused to refund my breakfast money. I left my soda pop cups on the counter with ice. We should of went to McDonalds. I should of known better as this store is either forgetting to put all of your order in the bag, giving you the wrong food, running out of breakfast food, and now no soft drinks. This is store BK09681 in Indianapolis, IN my receipt number was 276. Good luck to this store, I don't plan on going back there. |
| Sara | 4/5/12 |
| I went to burger king last night and I was very disapointed. I waited on line for about a half an hour and the people that were waiting there were still waiting when i left. the person i was waiting with was waiting because they made her chicken nuggets and before giving them to her they fell on the floor and the worker just picked up the box and gave it to her anyway. she refused as i would have to to take them and she was waiting for them to make more. the guy next to her was waiting for a regular cheese burger and they forgot to make it. everytime i go there i always wait at least 10 or more minuets and that is totally not exceptable. At first i gave them the benefit of doubt that they might have hired new people and they were learning but this has been going on for about two months. although i enjoy your product i am very bothered by what is going on in this store and something needs to change. this is store #308 |
| jeremy | 4/1/12 |
| I went to the burger king in Sherman tx. I ordered the double stacker with bacon. The meal was about eight dollars. When she gave it to me I sat down and noticed no bacon. When I pulled the bun back there it was about an inch long piece of bacon. I went to have there blunder corrected only to be told that was how there told to make it. I said it looks nothing like the pic she said none of them do. So I contacted customer relations there response was sorry we will look into it. What I got from it was oh well we can wait till he forgets about it and go on. I think there motto really is we will do it our way. |
| Debra | 4/2/12 |
| Every Burger King I visit in my area, every employee is Latino. That is discriminatory you cannot even get an interview unless you are Mexican. The regular one I visit, I have young people I know that they are NOT hired if they do not speak Spanish. In an area that 80% of the people speak English, that is again discriminatory. It is just as discriminatory to hire 100% latino as it is to hire 100% white, black or asian. |
| David Gibson | 3/29/12 |
| I went to burger king in Vicksburg and it was nice I was in the drive thru and the cashier name Kanicque Banks had good service and had my food out on time. She was so friendly and smile and thanks me and my wife for coming there. That'a good service she need to train the other there like her. When I come back in town that will be the first place I stop. |
| Tammy | 3/28/12 |
I went to store number 8003 in Appleton, WI. First off, I stopped going there because the people who work there are SO rude. I sat in line during lunch listening to what appeared to be the manager make fun of a mentally disabled person to another worker. Not too mention every single time I go there, my order is NEVER right, NEVER not one time has it been right. And I get 5 hour old fries.
The reason I say manager is they were in the shirts the managers usually wear. I was so disgusted that I left my place in line and left across the street to the McDonald's. After not going there for over 3 months we were leaving to go out of town my kids wanted Burger King I did not want it but since the line at McDonald's was so long and there only 2 in line at BK I decided to go there. HUGE mistake. ONCE again, our order was ENTIRELY wrong. The hashbrown's were so full of oil that we literally could squeeze it out into a puddle onto the napkins and they tasted like rubber. We all ordered only egg and cheese croissants(cause we do not eat pork..religious believes) and all our croissants had, you guessed it, SAUSAGE egg and cheese and last time I checked sausage was PORK.
Our french toast sticks were so stale and old they literally bent down to form a horseshoe shape. It was absolutely ridiculous. Already on the highway I called them and spoke to a manager named Crystal. Now apparently common sense is not a requirement to be a MANAGER. She said she was going to refund my money because I was not going to turn around and head back once I was on the highway heading to my destination for vacation. So instead of refunding my money via CHECK, she sent actual cash money through the mail. Really? My 8 year old knows to not send cash through the mail. And yep, you guessed it I never did receive my refund, of course why would I someone seen cash in an envelope and took it. Hellllooo! So I am contacting head quarters for my refund. I am also lodging a complaint with the Better Business Bureau, reason being this is a constant on going issue with BK not getting orders right and nasty hour old food that I dont' think a rat in an alley way would consume.
If BK wants to make it in this economy the first thing they need to change is they need to do a MAJOR OVERHAUL where their customer service is. It don't matter what state I go too the workers are rude and the food sucks.
They must place and ad for workers stating: If you have no customer service skills, and you are complete rude and ignorant, BURGER KING wants you.
BK needs to make HUGE changes. Get off your corporate butts and open your eyes and realize if you dont' do something to change this you aren't going to have those BIG paychecks coming in anymore. Think about that. |
| Joseph | 3/19/12 |
| I went to Burger King in Weslaco, Texas with my colleagues for lunch. I was extremely disappointed with the quality of their Whopper. Although I used to be a very loyal customer eating regularly at Burger King, I couldn't believe how bad the quality of the hamburgers has gotten. It seems like the cook just microwaved the slim patty before placing it on the bun. It looks like the flame broil is so fake and tasteless. No wonder why food chains like Wendy's beat Burger king by taking its 2nd place. The managment from Burger King need to do some major soul searching to turn the ship around. I do have to give them credit for improving the taste of French fries. It does taste better than the old recipe. The whopper on the other hand doesn't even come close to a decent hamburger. They need to take some lessons from What-a-burger or Carl's Jr. |
| Robert Domin | 3/9/12 |
| I went to the burger king in Shreveport Louisiana store number 8537 and for the first time in my life I had a microwaved hamburger that was terrible and I did not discover this until I tasted it and then witnessed them microwaving the burgers after they made them and then wrapped them up! As well the workers did not have gloves on and were talking on cell phones, eating and listening to iPods this is a bad experience! |
| Ann Winterstine | 3/13/12 |
| I wish this thing had a rating worse than poor because even poor is to good a rating!!! I'm talking about the Pulaski TN store! The store never has the right amount of products orderd like straws or napkins and food products.The general manager "Marcy" at the store is incompetent and not only rude to the customers but very rude to her employees. She yalls at them and treats them like they are some sort of idiots. i called her boss and made a formal complaint to him and she lied to him and he blew every thing off telling me and others he has full confidence in her. Several of the female employees do not wear hair nets or wear their hair in a way to stay away from the food. On several occasions i have found hair in my food and complained and nothing has been done to solve that problem. She was rude when i told about the hair, snatched the food from me threw it in the trash and gave another with no appology just handed it to me saing "here!" turned and walked away! That store is horrible! And something needs to be done about it!! |
| Eric | 3/15/12 |
| On February 19th 2012 i went through a drive thru for breakfast in Kissimmee Florida. I got in line at 9:41am. I know this because I was on my way to work and had glanced at the clock to confirm I had enough time for breakfast. As soon as i arrived the guest infron of me pulled uop from the ordering location. I pulled up behind them and proceeded to wait for 11 minutes until my order was taken. I would have left but another car had pulled up behind me and i was blocked in. When my order was finally taken, I thought there was light at the end of the tunnel, but no. I proceeded to wait another 14 minutes before I recieved my food. 25 minutes total in a drive thru line with only to cars before me, unbelievable. Once I paid and recieved my food from a very rude young lady, who told me "its not my fault we short handed", I asked for the manager. He's not here, she said. Then i asked for the General Manager, she left the window and had written a phone number for the person.. I have since called the number numerous times and have never recieved a reply. I called the store and the line goes to a squeal of a fax. On top of this I was incorrectly charged for my 2 breakfast sandwiches that were on special for 2 for $3 promotion. I was charged full price. Horrible customer service clearly trickled down from the top since the management has refused to reply to my emails or phone calls. NEVER GO TO BK on 192 in Kissimmee, Florida. They are in the tourist area in the 7700 block of West Irlo Bronson Memorial Parkway, Kissimme, Fl 34747. |
| Jason Rodriguez | 3/1/12 |
| I recently went the #37 burger king in hollywood,fl and was threatened to have the police called on me. Across the street is an Arby's and i ordered a burger from over there and went across over to burger king to simply order another product that i personally like more than of Arby's.Almost immediately after i entered with my Arby's bag the store manager was being rude saying i can not have that in here. I told her i am ordering somthing from burger king so i have the right to sit and eat my food. She kept saying things like " Don't test me" and making a scene in front of the other customers while i was sitting with my bag. She then said she was going to call the cops and then i decided this is highly unnecessary and i left. I feel that she should have approached me in a respectful and professional manner unlike the way she did. |
| Henry | 3/4/12 |
| Burger King # 1440, 575 North Avenue , Battle Creek, MI 49017 is selling spitted burger sometime, beware of them. How i know they spit on my burger? ok here is how, i have been eating many Ham Burger at many stores before and Fish Sandwich never gross out with Mayonnaise before,but last week i order the BK fish sandwich and the color of mayonnaise is dark red yellow mixed color, and it smell like my breath (before i brush my teeth at morning) <-- lol i already brush my teeth anyway. that store is no respect to customer and always make fun out of customer and they think there-self they are smart enough to fool around people.sometime they even mixed a drink with their pee too. |
| Veronica | 3/4/12 |
On today’s date at 1:11 pm, I placed an order at the Eaton drive thru window. Why did I choose this restaurant and go through the drive thru? They serve “fast” food, and my children were hungry. I didn’t want to get out of my car. It was cold and snowing.
I paid my bill in full in a prompt fashion. The items I purchased were 2 whopper jrs with cheese, 7 whopper jrs without cheese, 2 hamburgers, and 3 medium fries. My total was $22.71. I was order #48. The girl at the window told me that I needed to pull forward. That was not a problem. It became a problem when I noticed at least 5 cars behind me pulled out with their orders. I noted on my clock that the time was 1:26 pm. That is a 15 minute lapse!!! Due to the cold, my car had been idling that entire time. Since gas prices are so high, I was beginning to realize that my true bill was going to be that of an expensive restaurant if this situation went on much longer. Who knows? The staff may have just lost my order entirely. I went inside and told the clerk that I’d been outside for at least 8 minutes. Since I did not have my ticket yet, I was trying to make sure that I didn’t exaggerate the time elapsed. She tersely informed me, “We also have 14 chicken sandwiches!” Okay…and how is that supposed to be my problem? I had to wait another 3-5 minutes. I received no apology whatsoever. And, hey, she didn’t have to run out into the cold after all, now did she?
My thoughts:
If an order cannot be filled through the drive thru at a fast food restaurant in a timely manner, someone needs to walk his/her little legs out to the waiting car, explain the situation, and apologize. I should not have had to walk inside to check on my delayed order.
No one should have to put up with someone treating her like trash because you cannot fulfill your duties in a timely manner. I was polite until she talked to me in such a rude manner. After that, I just stared instead of making a reciprocal retort. Because of her attitude, I now wish that I had demanded my monies returned.
I do not need to eat at this establishment. I refuse to pay for the “honor” of being treated like your clerk treated me.
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| Tammie | 3/1/12 |
| Beware of the Burger King in Fairfield ohio on pleasent road, I ordered a mushroom swiss hamburger when I went to eat it , it was black and hard , the cheese was dry and gross, I took one bite and spit it out because it tasted spoiled . I went up to the counter and ask for my money back and it took three people to finally get a manager to talk to me, she came around the corner and looked like she was going to smack my face, she was very rude and told me the burger was suppose to taste like that, I told her it tasted spoiled and wanted my money back, she told me she could give me another burger but not my money back, I felt sick after tasting the burger and did not want to eat anything else , she gave me a rude look and said that was all she could do for me. I threw my burger away and left. The store was also gross , the floors were sticky the drink fountain was dirty and pop spilled everywhere , tables were dirty and the bathrooms smelled like pee. I will never step foot in that place again and have told many family members and friends to not go there either. What a waste of my time and money. They were not busy either employees were standing around doing nothing including the manger that was rude to me. Never again. |
| Tami | 2/29/12 |
| I would like to give this restaurant a negative star.. The BK on US1 in Lexington SC is a clean place some of the employees are nice, my problem with the restaurant is that the cooks that make your hamburgers and other food DO NOT WEAR GLOVES... They touch everything that goes on your food and then some.. When I asked about it the lady up front proceeded to tell me that they are not required to wear gloves that they are to wash their hands every 30 min. Really. that is stupid even when you wash your hands you are still getting germs on your hands and touching food.. I was so disgusted I left the food and I will not be going back.... I have been in the food service for over 20 yrs and we are required to wear gloves when we are prepping food so why aren't they??? |
| Mike | 2/28/12 |
| I am writing because of the exceptional service I recieved from the person working the counter. His name was Rudy. His greeting and how he handled my order really stood out. Even though the place was busy, I felt as though I was the only customer in the restaurant. Rudy is the reason that I would return to this particular location! Well done Rudy!! store # 13070 |
| Michele | 2/28/12 |
| I don't even want to give 1 star. There should be an option for zero stars because that is what the Burger King in North Versailles P. A. should have received. A few times in the morning when my best friend and I get off work we would venture to Burger King to get breakfast. Each time the woman working the counter was rude. She would talk to us like she doesn't like her job. Would constantly ask is there anything else yet, what else do you want, are you done with you order. She would ask every time we ordered something. My friend would tell her when I am done I will let you know. She would suck her teeth at us and just be downright rude. "Well if you don't like your job then get another one". Is what my friend would say to her? My friend would also tell her to lose the attitude. When he would say something she would then change her attitude. Well tonight "Feb 28 2012" I stopped to get dinner for the whole family. I spent over $20.00 for the chicken sandwich special. I ordered my food the way I wanted it done. When I received it and drove home which is 20 minutes away. I discovered that all my food was wrong with the exception of the kids meal. I called up to the store and asked for corporate number. I was lied to and told that the district manager was corporate and owned all the Burger Kings in the area. Well hate to bust this guys bubble but my son worked for burger king not too long ago and I know the truth about burger king. I also know that every franchise has some sort of corporate organization. How dumb do men take women for. This manger or GM told my husband that he has been doing this for 25 years and never heard a customer as mad as I was. Well all I have to say to him is poor man for being stuck at a dead end job for so long. I would hate to be in his field for 25 years and not have room to grow or move up in the company. But any way. I am so tired of men telling women lies and thinking that there won't be smart women with my background education. I am a very well educated female with a lot of degrees behind me. So please think twice before you say or tell a lie, you never know what the other person already knows. This poor man stuck at an unhappy job thinks that he can speak to anyone any way he wants to. Don't think so. |
| Tina | 2/28/12 |
| Burger king was my most favorite place to eat! But not anymore.the past 3times I have been there they were rude and did not get my order right! The last time I went there was 2/25/12my order was wrong I told the young man he rolled his eyes and we waited on our food for 30 minutes the we finally got it thrown in the car at us !!!!!!! I opened the bag mo ketchup no napkins and our burgers was just meat and bread ! We didn't want tp go through the hassle of telling the man it was wrong again so we just left |
| Rick | 2/28/12 |
Your burgers have lost thier quality since you don't flame broil on site! Who wants a burger warmed up in greasy water that has been cooked elsewhere, not me!!!!! If that is what I wanted I would go to Wendy's but I don't eat water burgers there either!!!
I know, I will flame broil mine on my own pit. Goodbye Burger King. You lost your reputation in hot water, that is some funny shit right there!!!!!!!! |
| chuck wantagh, N.Y. | 2/27/12 |
Unfortunately there was not a 0 star rating!!!!
i stopped on Sun 2/26/12 at 10:45 pm at BK at 2450 Hempstead Tnpk. East Meadow,N.Y. off Newbridge road ( for those who know the area)
They advertise buy 1 chick sand get one free. In the past week I have ordered this way: 1 #9 chick combo + 1 free chick sand. I ordered it not only at this store but at the Wantagh Ave. Wantagh store and both time without an issue.
Tonight though it seems there was a young man on the drive-thru who decided he did not want to do this. I asked why just 2 days ago i ordered it from this same store about the same time with no problem? his reply was well that is the way it is. he pretty much dismissed me. I am 58 i own my own company how dare some young little snot nose dismiss me. I told him to see me at the window. it was empty when i got there. i sat and waited for him at the window when he finally opened it. What a rude little snot nose. He said what do you want. I said your name, the managers name, the phone number and the store number. He just smirked at me and needless to say i got none of the info i wanted. i asked again why i got this before and can't now? With his rude barely english attitude he said oh well i don't know. I told him well i guess i will just go across the street to McDonalds he actually snickered at me and laughed and said go ahead. I must tell you if I could have reached that little S..T i would have taught him how to treat people.
I have preferred BK over all the others since they have been around. I promise i will never ever eat there or any other BK again.
How long will we the consumer continue to be treated like this and still spend out precsious dollars. read all the press. walmarts abuse. foodstore chains and so on.
They are huge multi billion dollar company's we are just someone to dump our money on them and be treated badly as we do. i suggest a boycott of even 1 of those. it would shake the others to the bone. how bout we start a boycott of BK spread the word. they deserve to be taken down many notches. |
| STOPED AT A BURKER KING | 2/25/12 |
| I STOPPED AT A BURKER BING WITH MY GRANDCHILDREN IN CHOCOWINITY NORTH CAROLINA .THIS EVENING..THEY MESSED UP MY ORDER,SO I ASKED FOR A MANAGER A MAN CALLED ANTHONY,COMES AROUND THE CORNER AND SAYS WHAT IS YOUR PROBLEM,RUDLY,I ASKED IF HE WAS THE MANAGER AND ASKED HIS NAMEHE TOLD ME HIS NAME WAS ANTHONY.HE SAID SO WHAT IS IT YOU WANT.I TOLD HIM WNAT I ORDERED,HE TOLD ME TO JUST RELAX LADY THE CASHIER WILL GET YOU WHAT U WANT.VERY RUDE MANAGER I CANT IMAGINE YOU HIRE SOMEONE LIKE THAT AS A MANAGER.I RUN A STORE I AM NOT A STUPID PERSON I CANT IMAGINE,YOU HAVE SOMEONE AS A MANAGER THAT IS RUDE,NOT AN I AM SORRY NOT ANYTHING.JUST WALKED AWAY.I WILL NEVER GO TO THIS BURGER KING AGAIN.YOUR CORPORATE OFFICE SHOULD CHECK THIS THING CALLED A PERSON OUT.AND HIRE A MANAGER THAT CARES FOR WHAT HE DOES..THAT WAS TERRIBLE. |
| Betty | 2/24/12 |
My husband stopped in at Burger King #06480 last night, Thursday, Febryary 23, 2012 and placed an order for a bacon whopper, two regular burgers and an order of fries. He asked for extra pickles on my two burgers and was told that they were out of pickles and that the order would not have pickles on them. My husband in a calm way asked how can you have a whopper without pickles? She came back and said well do you want to cancel your order rather rudely? He stated no. When he got to the window he asked to speak to the manager, she stated she was. When he got home with the food whis is about 3 minutes away from that fast food location, the fries were cold, and the whopper had a hair in it. Where has the customer service gone now adays the servers and even the managers are rude. That was uncalled for expecially from a manager. Never will we eat at another BURGER KING AGAIN!!!!!
A dissatisfied customer |
| Marie Meijer | 2/24/12 |
I often eat at Burger King and enjoy/appreciate their menu, cleanliness, efficient service, reasonable prices. HOWEVER, this week the clerk placed my new, empty beverage cup upside down on the counter! I did not wish to make a scene but knew I could not drink out of it! I simply asked for another cup that was not exposed to that counter! She complied. No biggie, but never should have happened in the first place! I feel strongly enough about this incident that employees should be reminded/taught not to put cups upside down on that counter that is exposed to hands, germs, $, etc.
ALSO, I often use the drive thru and realize too late: NO straw or napkins. I feel these should be included with any order that includes a beverage!
Thank you! I plan to continue to purchase food at Burger King, despite the above complaints! |
| Chris | 2/19/12 |
I want my W-2's! Worthless company if there ever was one, I want to do my taxes!
Also:
Every time McDonalds implements a change or addiction Burger King does the same thing.
Hey BK if you want to own a MC D's then buy a franchise quit limitating by imitating....
Mc D's had ice coffees. Bk Got it.
Mc D's Got Freestyle machines. Bk Got It.
Mc D's Got Ice Cream. Bk went and got it.
Mc D's Do smoothies. BK got them now.
Do I need to go on? Get original or sell out. |
| terri woodard | 2/19/12 |
| I DO HAVE ONE COMPLAINT....YOU DO NOT CARRY SPLENDA FOR COFFEE AND TEA....HELLO EVERYONE IS SERVING SPLENDA SWEETNER NOW....WHY NOT YOU....PLEASE RESPOND |
| Claire | 2/20/12 |
im currently working a burgerking, and ive been sexually harrased by my R.M and bullied by another manager
its horrible!
i no longer feel safe at work
burgerking is so corrupt, everyones sleeping with everyone, everyone is tryna get everyone fired etc etc
sort it out! |
| ngray | 2/20/12 |
| I need my W-2's for my financial aid and the longer I wait the less I will get! So please send them ASAP! I've already been wait 3 weeks hoping they were just lost in the mail but i cant wait any longer. This is extremely important that I get financial aid! |
| brandy | 2/18/12 |
Though I've never worked at BK and never will. I'm a loyal customer dying to know when you're bringing back my favorite burger. I've been waiting patiently for far too long. BRING BACK THE CHEDDAR JALAPENO BURGER! Please :)
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| Barbara McCain | 2/17/12 |
| I went to Burger King in Brandon Ms at 9 pm at night. There was one car in front of me in the drive thru lane that was pulled over waiting for an order. They took my order, then my money and told me to pull over...there were no other customers. I did as asked and waited approximately 10 minutes before my food arrived. When I got home I discovered that my order was WRONG!!!! I tried in excess of 15 minutes to call the store but the phone would ring and ring and ring then someone would pick it up and hang up. This happened 10 times before I looked up this website. The Burger King is close to my home and I have had more than one less than great experience at this store but it will not happen again. I have eaten my LAST Burger King meal for a VERY long time. If you can't find workers and managers to run it any better than these people do then perhaps you should shut it down so we could have a place to eat that is close by and cares if their customers return or not. |
| Brenda Browning | 2/18/12 |
| i was put through a living nightmare when i workd at burger king.i was assaulted by the G.M.she grabbed me by my jaw and would not let me go while she had me by my jaw she called me stupid,retarted all this happen to me infront of coworkers,customers i was humiliated,violated,dramatized,treated like dirt caused emotional stress and no one at burger king cared they did not believe me i did not lie to them i told the truth but they did not care.i did not even call me to see if i was ok or not.i liked my job until all this happen to me i did not feel safe after all this happen.nobody at burger king cared about what happen to me and did not care what i was put through.i pray that nobody else ever has to go through what i did.nobody on this earth deserves to be treated like i was or done like i was.burger king does not care about about their employees at all. all this took place at the burger king at 1812 Sam Rittenburg Blvd Location in Charleston SC. Brenda Browning. |
| krallen | 2/14/12 |
I am a very unsatisfied former employee of this make believe eatery and I have been trying to get my w-2 now for 3wks. I have called the corporate offices an low an behold I get a recorded message that never seems to end. I have called the employee hotline to no satisfaction always getting a recording,I even called the guest line for complaints only to be told there is nothing they can do due to it's not in their job duties to help. I e-mailed payroll 8 times even asked them to send a responce back just to let me know they did read an makes the proper changes of the address correction that the GM Anthony Saylor incorrectly punched in at the time of employment. This whole thing is due to lack of management skills,and lack of proper work ethics. My advice is that no one go to this restuarant. This is not just due to my situation with burger king but due to the fact that most of the employees are rude screaming and argueing with each other,lack of management,money money shortages, in which the GM does nothing about,and he always said I'm fixin to get fired. I worked there for 8mths from 5am-1pm with only 2people in the kitchen. When we would get get hit with breakfast rushes lots of the time I was the only person at work in the back and would be yelled at for slow customer service but this was all due to the manager not hiring people to replace the ones who would show up late everyday,not show up at all, or would ride the time clock and do nothing while they were there. So after 8mths of the poor work envirement and not getting a raise since day 1 I quit. I am worth more than 7.25 an hour to anyone. I haven't worked for that amount since the mid 90's. So as to the situation of my tax form w-2 I did call the complaint line of the IRS and found that if I don't get my W-2 in the mail by 2/15/2012 which is the deadline for any to have it to you at your house then we have the right as individuals to make a proper complaint to the IRS Department an then the issue will be dealt with for us. Their number is 1-800-829-0922 ask to speak with accounts an complaints.
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| tony | 2/15/12 |
| Store# 87 in Florida is run by a woman who I found out has a niteflirt page.her name on there IS MISTRESS_MADISONLEE.She is a phone sex worker,a drug addict and Her and her husband Blackmail men illegally.Are you sure you want her running your store?When I went there she was extremely rude very unprofessional and mixed buisness with pleasure.Not a good combination for Burger King.Maybe she should go back to her phone sex buisness and Promote it there.Not in The restaurant itself.For heaven Sake there is children in that restaurant!! Not a good choice for a GM.. |
| very unsatisfied employee | 2/15/12 |
| i have worked at the bk in thomasville nc for about 6 years now it used to be a great store then the district manager was fired when they had the massive lay-off. well we got a new district manger and he is so lazy and acts like he is better than everybody else but as soon as we get busy he runs out the door and we dont see him again for a couple weeks. even the other day he turned and as me how to make a sandwich aint everybody suppose to know how to do that expecially managers? and they are unfair to employees because i still make min wage and new hires are coming in 50-75 cents more and thats not rite. |
| Tim Rutherford | 2/15/12 |
Burger King on old Yale road in Abbotsford BC Canada,
I ordered a whopper meal WITH bacon and cheese hade to wait 15 minutes.
When I got home; NO bacon NO cheese,,,box indecated these toppings.
All the time I waited for burger the poutin sat on counter getting cold.
Missing toppings is an on going issue at this location.
In addition I often have to wait more than 10 minutes while staff deals
with other customer complaints. |
| terra | 2/16/12 |
i have been tring to get my w-2 forms from u guys for the past 2 weeks.i keep getting the run around....u guys should give the managers at the stores information on how to get this info or something ...they have e-mailed my info but still nothing
very upset |
| krallen | 2/16/12 |
| I want to let everyone ex-employee/employees that i have been waiting as well for my w-2s and have not been able to get the issue resolved by email or phone i got tired of the run around from the managers and even tried to get the matter resolved by calling the guest hotline to only be told it was not their job to look into the matter nor would they help me to get to the right place command. I spoke to the IRS and made a formal complaint to the matter and was told that any company had until 2/15/2012 to have your w-2s in your hands not inthe mail. This was formally reported to our goverment that the BK corporation was not doing their jobs to supply our w-2s. It has been advised that a report has been issued to the headquarters of BK that they have to follow all tax laws and to supply our w-2s. Mine was sent to the main office in Miami,Fla. 2/15/2012 I was told that it may take up to 7-10 days to be received and they have no later than 10 days to have my form in my possession. This a reason for anyone to take action and get this matter reported. Hell they want their money when we by a whopper, why cant we get our w-2s. Anyway call 1-800-829-0922 ask for the individual acounts complaint department and file your report to their lack of responce to our request and let the government take the apprpriate actions to straighten this matter out. Thanks for all the great responce to my emails and the great reply to my emails Burger King hopefully this will wake you up and this will also take our request seriously. We as Americans have the right to be treated fairly and maybe you may need to reevaluate yourselves as well as some of the immigrant employees that you are hiring. This is probably the reason that we cant get any assistance from BK. We speak english and know our rights as American citizens. |
| Tired of BK lack of ethics! | 2/16/12 |
| In Northeast Tenn, the Multi Unit Manager named Joseph Lingerfelt has turned the BK's in Kingsport, Rogersville, and Blountville into his personal playground. He had sexually harassed a store manager for years before she finally decided to leave her BF and start having sex with her boss. Since then, she is allowed to be hours late a day, talk to her manager and crew that she may not like as dogs. Break company policy and hang with her buddies, and now they are letting her move to a brand new store, even though more exp. managers wanted it. He niece works there as well and her workday consists of using Facebook and the restroom. I have heard multiple former and present employees are considering a lawsuit. For BK to allow that man to use his position to behave in such a way, they deserve to lose that lawsuit. |
| Craig | 2/16/12 |
| I went to th bk on Campbell and elm in west haven ct trough the drive up window.when I got home I was missing half the order.i went back to get the missing sandwiches and was greeted by laughs and snickers.that explained a lot the store was staffed by some very shady people.know I have been going to this store for years I grew up in this town and over the last several years have seen this franchise steadily decline.i have not been inside in quite sometime I could not believe my eyes the place was dirty and very disgusting.i thought I was in a third world country.i got home and threw the sandwiches out I was afraid to eat them.burger king should do an inspection I'm sure they have codes that have to be met they are sure making burger king look bad at this location.im sure if they did they would close it.needles to say I will never eat there again. |
| Ed moss | 2/16/12 |
| If could load this picture of ur chef burger on airline drive, bossier city Louisiana u would understand y I'm taking the time to send this |
| Alexis Parkerson | 2/13/12 |
| A co-worker and I visited the Burger King at Sherwood Forest Blvd. and N. Harrells Ferry today in Baton Rouge,La. The services was HORRIBLE. They were severly understaffed. It took us 10 mins. to get our food. The people was very rude. On top of that there were 2 employes in the back playing, and the one sacking our food had there cell phone out in clear view and kept looking down and playing on it. We went back to get 2 other co-workers there food. This time thru the line it took nearly 10 mins. just for the cashier to take our order. When she finally did acknowledge us one of her friends came in and she waited on her first, and i never seen the friend even pay for the value meal that she was given. The guy in the back prepping the food kept hollering across the store to others on how to pre pare the food. Now is it just me, Or are the screens w/ the orders on them supposed to give directions on how to prepare the food? I have been in food service before and understand the stress of it and how busy they can get. The thing is is that they werent that busy at all. Someone w/ Burger King Corp. Mngmnt needs to do something about this. This is no way to run a company at all. On top of all that it took us nearly 20 mins to get a cheeseburger plain w/ bacon, a double cheeseburger w/ mayo only and a small fry. That is unacceptable. Thank You, Alexis S. Parkerson |
| sick of rude n unprofessional store manager n district manager ... | 2/11/12 |
Down in waxahachie tx Burger king is horrible
The manager's are very unprofessional n they are rude.They dnt handle situations properly. I was treated unfairly when I worked there. The manager always talk to worker's like they diint matter. I need to speak to a corporate person. There is a situation going on. Ineed it solved. I'm very angry .... |
| Fed up | 2/10/12 |
| I am tired of BK I was one of their best employees at my store & offered management position within 6 month of working there, had the responsibilities of a Asst manager but with minimum wage, I got tired & quit. Now I been waiting for my w2 & nothing, got their website for the paystub(paystubbk.com)but since I no longer work there my account doesn't exist got the # to the *****BK w2 hotline 855-280-3425 ***** but all they ask for is to leave a message with name, # & reason for calling ***** uggghhh still waiting on a call back !! hope all of you resolve ur issues as well!! |
| LuDrea | 2/11/12 |
| I have had problems from the day manager taking up for an extreme rude worker. Later on I found out that the rude worker was the manager's daughter. In addition, this restaurant stays open 24 hours. Frequently, they will say that they are out of small buns. Therefore,I am forced to go to Wendys for their value mill. The rude manager and her hired rude children are running off customers. Someone told me that they made some customers so angry that they offered them to fight. Someone from headquarters need to come down for some serious attitude adjustment. Bastrop, La #01729 |
| lydia valentine | 2/9/12 |
| hi my name is lydia valentine i work in bugerking in yonkers ny but i never got my W2 form i was wondering how can i get my tax form because i called the store manager and she has been giving me the big run around she told me to go on a web site called askhrwhopper.com but i can't get my tax form from them if any one can help me give me a call on my cell 646-464-3007. thank u for your time |
| Kevin Fruge | 2/10/12 |
| Why is it every time I go to the Burger King in Rayne, La. Between 2 and 4am the female worker uses the excuse of messing with the register? I work night shift and pass thru Rayne each morning on my way home. I live in Eunice, La. And there is a burger king there also, and I can go there cause they never have issues like Rayne does. But y is there alot of restaurants open 24hrs that don't do shit? Or give you some lame ass excuse? Shut the doors in Rayne, La. Or hire people who wanna work!! |
| N. G. Allen | 2/8/12 |
| This is for all of you former employees who are trying to get your W2s ...it is apparent that no one is reading this form. Call IRS and report Burger King for not giving you your W2s...this should get them guys moving. Your W2 are to be ready for you my Janurary 31st. I came on to write a review & read some of the other reviews and went omg....they are as bad in corporate as they are in the individual fast food restaurants. I am a traveling nurse and spend quite a bit of time on the road eating out. In all my encounters with Burger King I have yet to find one place where service is good. Then my son had the misfortune of becoming an employee. I went to the the chain he worked at one morning for breakfast and listened to a manager and several other employee ridicule my son and yell at my son like a dog. They did not know I was his mother and the way they talked to him was horrible. I sat at the table and was appalled that anyone should talk to an employee in this manner. As I sat there I watched three other employees go outside to a car in the parking lot where two ppl sat and smoked cigarettes and were so loud I could hear them in the restaurant. My son no longer works for this company. I wanted to file a lawsuit against this company for the way their management treated my son. It is an absolute disgrace to have management talk to employees in a manner that is degrading and belittling. My son was so worried about losing his job that he took the verbal abuse. I would never recommend anyone work for this company. Not only is their customer service horrible but the treatment of their employees is appalling. It is no wonder the employees give little care to the customers. My recommendation for anyone thinking about eating or working at Burger King is think twice. |
| peterson | 2/8/12 |
APPARENTLY, BURGER KING DON'T BELIEVE IN SENDING ITS EXEMPLOYEES THEIR W-2 FORM
MY SON HAS BEEN TRYING TO GET IN CONTACT WITH THEM TO NO AVAIL. THE MANAGERS THERE
CAN'T OR WON'T DIRECT THE PEOPLE IN THE RIGHT DIRECTION , WILL THE BURGER KING
HOT LINE. IF PEOPLE START REPORTING BURGER KING TO IRS FOR NOT SENDING EX-EMPLOYEES
THEIR W-2 THIS PRACTICE WILL STOP....... APPARENTLY BURGER KING NEEDS TO REVAMP
THEIR CORPORATE OFFICE FINACE OFFICE THIS IS VERY POOR
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| Unhappy customer | 2/8/12 |
| My boyfriend with to Burger King in Cartersville, GA store#12620 and their prices are double of any other Burger King I have been to in my life. I called the other Burger King and a JR Whopper is $1.59 and at the one its $3.09 and a medium fry is $2.49... This is Price gouging and I have contacted Corporate via email... SO irritated. |
| Jason Mathews | 2/8/12 |
| I have signed up for Insurence but have not recieved any more information since I turned it in? The pay is coming out of my check but I have not recieved any cards or letters from anyone!!! Please contact me soon. |
| raeneshia perkins | 2/8/12 |
| i was a recent employee at burger king at wayne and chelten in philadelphia i have not received my w2 form and they been saying that they have not received them either.... everyone at the job has received them..my new address is 4926 ormes st 19120 philadelphia pa |
| stacy devlin | 2/6/12 |
i work at burger king and the store number is 4960.
i need my w 2 form sent at my address 1538 coldwell street orlando fla 32828.
this is my new address and please send all my information to this address
and please change the old address to the new address and how long will it take to receive my w 2 form
please let me know when you receive this
thank you stacy devlin |
| Mrs. Barrington | 2/5/12 |
| Wish I could give 0 stars. My son went to burger king on greenwell springs rd in central la today. The girl that took his order forgot to given him his card back. He pulled out, realized he didn't have it and in the short time it tiook him to go back, they had cut his card and thrown it away. I had to call and make them dig in the trash to give it back to him. Worthless but still his property. They said that was company policy. Stupid policy. Her mistake but my son pays the price. Hardly seems fair. So that's it where done. Stupid policy, stupid company. Too many other places to eat. |
| anonymous | 2/5/12 |
| I am one of your managers for a Burger King with the pdm company or davis company office located in shavertown pa., i rather remain anonymous. I just have to say i hate working for this company because of our supervisors(Frank and Brian) and i know i am NOT the only one 99% of your managers i know hate it. We are treated so unfairly and poorly. They DO NOT respect us one bit. Its a shame that we are all so scared to call off if we are sick or have a death in the family because we get attitude. I'm so sick of being treated like shit! We do not get paid enough to have deal with how we get treated. There is no reason for them to be so rude and not thank us for when we do a good job or a favor for them. I think its ridiculous! i personally think i'm actually one of your good managers that you dont want to lose but things need to change or you guys will keep losing all your good managers..... i personally don't mind the job itself or the money but the supervisors drive everyone nuts! We are not rewarded or even appreciated for anything good we do! i'm so angry and sick of this place and i think they have a homophobe problem because i know there is at least 3 gay managers that get treated worse then anything and i believe that is discrimination and can become a lawsuit if someone takes action on that and i don't think you guys need that.... why should anyone deserve to be treated they way we do its sickening. I understand they have to be on our case for certain things but they take their power and authority to far. |
| kinsfree - Kids in Sports 4 Free | 2/3/12 |
Please accept our invitation, and help us to achieve authorization of the brand logo of your company. With the collaboration of several entrepreneurs’ logo brand, we are producing a video documentary to present the Kingstree’s plans for the mayor of Huntington Station.
Mission:
Help kids and adolescents in education and sports.
In conjunction with families, supporting the city to combat child violence and crime in this city.
www.kinsfree.org
kinsfree@kinsfree.org
Roberto Soteras
President
|
| Terra | 2/2/12 |
| :) BK was my first job when i was SIXTEEN years old I'm now 22 and I'd like to say BK is in the SHITTER. Your employees are MISERABLE since franchise took over corp. I do not work there anymore and I AM STILL MISERABLE, i've been trying to get my W2's from the past 4 years and yet i get forwarded to VOICE MAIL and these numbers are non-existent or non-working. I'm fed up....i have called repeatedly, was told to fax my name years for W2's i needed and my social...i did this but have heard NOTHING NOTHING NOTHING back and that was LAST YEAR! this is RIDICULOUS, I need my W2's and quite honestly i'm PISSED. The illegal immigrants ya got working for the company have no problem getting their W2's and i havent been able to file mine in 4 YEARS! get outta here BK get on the ball... i need my w2's and i do believe its illegal for you to beat around the bush for 4 years. I need my w2's so hey...if you've taken the time to read all these reviews then your opinion wont change after you've read mine, BK is NO LONGER have it your way.... Its have it the cheapest,cheesiest,cruelest way. oh and this TEAMOCEDON is RIDICULOUS as well. By 2013 there will be no BK if corporate doesn't buy the franchise back......SMH SMH SMH SMH SMH i'm going to try this number now...and if i dont get ahold of someone for my W2's i will keep on posting about this. I need my W2's. |
| lorraine elvis | 2/2/12 |
i was greeted with an unusually friendly voice at the D.T. he asked me to wait,and because he was so pleasant . I had no probleme doing so after less than a minute he took my order .
I drop up and had only one person in front of me at the window . after he asked that person to pull over to the side.he gave me a very friendly greeting that made me very happy .he took my payment and then also asked me to pull over normally this is not something that does not make me happy,but due to his genuine and friendly personality . i had no problem doing that so i waited approximately 3 minute for my meal ,when he arrived and informed me that he put extra onion rings in my bag and apologized for the wait .
I left a very satisfied customer ,he was extremely good at making me feel important and value and expressing his concern and care that i had to wait ,that why i write today for let the corporate now about this guy ,thank you mustapha (store 13239 orlando fl) for a job well done.
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| Emily Chavez | 2/2/12 |
| I USED TO WORK FOR BURGER KING NOT TOO LONG AGO BUT I QUIT BECAUSE THE MANAGER IS RUDE AND HAS NO HEART AND THE DISTRICT IS WORSE. I'VE BEEN WAITING FOR MY W2 FORM I HAVE NOT GOTTEN A PHONE CALL AND EVERY TIME I CALL NO ONE ANSWERS. I DIDNT EVEN KNOW THAT THEY'VE HAD THE W2 FORMS FOR A WEEK AND NO ONE CALLED ME OR ANYTHING. NOW LOST MY W2 I'M TRYING TO GET A HOLD OF CORPORATE AND NO ONE ANSWERS OR ITS THE WRONG # THIS IS THE WORST COMPANY EVER NEVER AGAIN WILL I WORK FOR BURGER KING OR EAT AT BURGER KING.......... |
| Lois Grey | 2/2/12 |
Dear Headquarters, I frequently use the Greenvale Burger King because it is within one mile of my work.I only have 45min. for lunch and so we have been to this location many times. I dont like the drive through because you cant hardly finish a sentance and they ask if that is all. They want to go fast, they never get the order right and they make you pull up so they can serve the next car. Instead of finishing with your order they make you move your car and they will bring it to you when its ready,apparently they get some kind of credit for speed.Acuracey would be a lot more apprieciated.On Wednesday Febuary 1,2012 my co-workers and I went to this Burger King for lunch.When we recieved our order my friend had a hair in his french fries.One of the workers a young man was very apologetic and gave him new fries, his order was a whopper with cheese/no pickles value meal,when he opened the sandwich there were two small burgers on the bun, the cheese was not even warm never mind melted and when he brought it up to the counter the woman manager was just disgusted and said "just give it to me"Not I or my co-worker were ever rude to any of the workers but they dont know how to treat a customer. We decided not to go back again. What ever happened to common courtesy! Lois Grey
494 Lakeview Ave.
Rockville Centre N.Y.11570
516-647-3646 |
| kathy | 2/1/12 |
DEAR BURGER KING .i was at bk #16 whish is located on sunrise blvd FORT-LAUDERDALE FL. corporate need to send everyone in this store to do a Drug test.it's very unacxeptable for their behavior.DRUG TEST MUST BE DONE.YOU CAN SMELL IT.
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| done with burger king | 2/1/12 |
| I used to frequent the burger king on 45th street in west palm beach florida, but the staff is beyond ghetto and the managers just look plain old worn out. I dont know if I'm at the club or a resturant, finally I gave up and decided I'd rather just settle for a ham and cheese sandwhich rather than pay to be irritated. Not only that but my sister-n-law worked for BK for several years and finally she couldnt take the abuse anymore and just walked out and never went back. note to corporate: when employees quit in the middle of an economy like this and risk facing major unemployment obstacles; you may want to think about how bad your company truly is!! |
| lauren | 1/30/12 |
| Burger king in fayetteville, Ga is the worst Burger King I have ever been to. The management is extremely poor. No one EVER answers the phone there and today i called and finally got through when a man answered the phone whom identified himself as the manager told me to call back with my complaint some other time because I was messing up his drive through time! I'm sick of the disrespect from this establishment! And if you don't believe me call them yourself! (770) 461-0785 I bet you they will not answer! |
| zanna | 1/30/12 |
Hi.I went to burger king in union turnpike and the bathroom was filthy and unkept the workers and the customers share the same bathrooms and it is disgusting. Why does burgerking keep the bathrooms dirty how is that sanitary for the customers what will be done about this I'm very disappointed .
ThankYou |
| tasha ham | 1/30/12 |
I AM TRYING TO GET MY W2S AND I AM GETTING THE RUN AROUND THIS IS CRAZY WHY CANT I CONTACT SOMEONE AND GET THIS TAKING CARE OF ALL THE EMAILS AND WEBSITE DO NOT WORK SOMEBODY NEEDS TO GET IT TOGETHER...
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| shelly | 1/29/12 |
| I have a coupon that was for a steakhouse bogo they told me that they dont make them anymore. which is correct but when i asked what they do about it i was simply told to throw it away,and that they do not substitute anything. I had been fasting for religious reasons and was super hungry and on my way to work ne ways the food when i got to work was burned yay and i could not laeve....thx for not making it my way you all should change your logo thx not very happy!!!!!!!!!! |
| Courtney | 1/25/12 |
| trying to get my W2 form mailed to me and i cant find the link anywhere was told to go to askhr@whopper.com and its not coming up with anything to give them myh change of adress!! |
| lynn griffin | 1/22/12 |
| i hope corp. sees this........i went to a buger king in oxford fla. there is a girl there you guys need to keep..i have never been more impressed with a person in such a short time...happy joyful..kind...caring..she is just it!! corp...you guys need more workers like her. her name is beth ann...i have never wrote to a company before about an enployee. she is moving to the lady lake fl location....just keep her....i am telling you something big will happen to this kid. she is going to school for business. i have never seen a happier person..KEEP THIS KID. SHE COULD DO AN ADD ON TV FOR YOU...SHE IS THAT GOOD! FROM THE VILLAGES lynn griffin |
| Sean L. | 1/22/12 |
| The Burger King in Jonesboro, LA is a waste of space in this town. I have stopped eating there completely. Every single car that comes into the drive thru, is asked to back up from the second window and then to pull up, to reset the clock. I now sit at Sonic or McDonalds ACROSS THE STREET, and watch the poor fools who still eat there. The Whopper is or was the best burger, but I can't bring myself to visit any of your locations. They're ridiculous, and it's only been the past 5 or so years. |
| Leroy T. Gomez | 1/17/12 |
| Many of your restaurants are dirty, you walk in and people are screaming and arguing over an order. This is very poor representation of a unit. Here in Denver Colorad you've hired many Mexican Nationalist and made them Managers and all they want to hire is their own kind. They people us profanity in Spanish with no shame. I appalled at the fact that I have to hear this because I chose this establishment I had to absorb the profanity, and vulgarity with my meal, so instead of enjoying it in the dining area I left. How many of these people are here legally. Your restaurants need a deep cleaning. The worse restaurant is the location of 18th and Federal Blvd, in Dever Colorado. You folks are going down hill fast. I would fire those in charge, and start over with new personnel. Also clean the parking lots. More diversivied work force will be a key element in the Recovery phase of Burger King. |
| anonymous | 1/17/12 |
| I work at the burger king in Campbell Ohio (5535). As a store we are being verbally and sexually harassed by are district manager Scott. He has spoken to employees and managers about his strange religious believes not believing in god getting married to a teenager while being handcuffed in the dark he's at least 45. Talking about employees breasts telling other employees to lose weight and discriminating against strong women if you have a difference of option as a woman he acts like he has to be correct because man said it is ( no wonder he married a teenager) we feel like there is no one to turn to we all need to keep are jobs and this company is notorious for finding ways to fire people who speak up about issues... Just saw this forum and thought maybe this could help shed light on are problem!! |
| Jane/ Athens Georgia/ Hawthorne Avenue | 1/19/12 |
| I posted a letter on here about a week ago about how bad the Burger King on Hawthorne Avenue in Athens Georgia had gotten and it was not posted. So I am writing again we had terrible service it took us along time to get our food the employees was using very foul language alot of the F--- word. The manager was there and he was white talked like a gangster a real shady dude. The cashier was a guy and he could not count back my change. Lots of people came in and went to the counter to talk to people and not order food. The manger took some money from the register then went outside to the far side of the parking lot with some people, looked really shady. A lady came in and acted so strung out and stood at the counter eating her food out of the bag and food falling out of her mouth it was gross. Then some strange looking mexicans came in like they were scoping the place out to rob 1 went into the restroom and was still in there when we left. We didnt even finish our food we got out of there and want go back. Not only was it poor service but the place was not clean and all the employees looked like thugs with there pants pulled down even the managers pants were hanging down. This Burger King needs to be cleaned out and all new management and employees brought in. |
| BETZY | 1/16/12 |
| I WAS THE BURGER KING ON RISING SUN and vankirk street when i walked in the were about to female in the front the toke for ever to take me order then there a young girl with a bow in her hair at drive through yelling and using the F WORD ALOT at i sat there and waiting to see if i seen the manuager was coming cause ive been waiting then a bold older men cause up talking about football with other worker all using bad words it was like a playground in the place of food i sat and ate and watched as the worker through fry's at each other this was the first and last time I EVER GO TO THIS BURGER KING SMH WOW YOU GUYS AS BOSS SHOULD WATCH AND LISTEN TO YOU VE DIO OF WHAT GOES ON NEVER AGAIN AND MY WHOPPER BUN WAS REALLY BAD THANKS HAVE A NICE DAY |
| daniel klevenski | 1/13/12 |
| I was hired at Burger King , in New Waverly Texas,and feel i was "let go"for an unfair reason . The reason that was stated , was because I had A week to learn front counter . A different manager (also a potential witness) delivered this message to me, and I was devastated . This was also my first lunch rush , and I am very sorry that i was not efficient in working the front counter's computer properly . I wouldlove to have learned , but I am not given A second chance , warning , or A write up . I received my last check today (1-13-86) and requested my termination papers , to see the official reason for my termination . I was told by A crew member that the reason was because of A customer call in complaint . The alleged complaint was that I was intoxicated , or high , which is A reasonable complain except the fact that it is only an Assumption . I understand that the manager can fire me for any reason , but no paper work is very unprofessional and also the two different reasons lead me to believe that there is more to it . Also , the day before this happened I went in on my day off , because of two no call no shows . The no call no shows are still working there and weren't even written up . All very fishy to me , but id really just like my job back . |
| Phil | 1/14/12 |
| A customer of mine (I am in the car repair business and have nothing to do with food service or fast food) told me he recently heard that an overseas company purchased Burger King and all US restaurants were ordered to remove their American Flags. He went to our local BK restaurant in Claremont NH and low and behold out front was a vacant flagpole. This gentleman also happens to be the owner of Patriot Flags, which is a company that sells and installs all sizes of flags and flagpoles across New England. It goes without saying that he is very passionate about the American Flag, and he is a true American and loves his country! He asked to speak to the store manager. When the manager appeared, he asked where the flag was? He was told that there have Ben some cutbacks and they were not allowed to purchase a new flag. He (very loud and vocally) told the manager that he had heard otherwise and the manager reluctantly confirmed what he had heard. On his way out of BK he made sure that the entire restaurant new what he was justbtold including stopping people in the parking lot to tell them that they were about to enter an unAmerican coming that prohibits flying of the American flag. I am wondering if there are any others that have heard this, and does anyone still see a flag flying at their local BK? I personally have stopped going there and if this is confirmed, will never eat there again. |
| netsendjoe | 1/14/12 |
I worked for Burger King from 1998 to 2000 and again from 2008 to March 2011. During 98' - 2000, Burger King was a franchise company and they actually cared about the customers. The store I worked for during 98' - 2000 was well staffed, the managers were friendly and employees were encouraged to go out of their way for their customers. Food was made quickly and efficiently. The kitchen crew was utilized for cleaning tasks during downtime but always had enough employees during busy periods. Everything ran rather smoothly and no one every felt overwhelmed. The parking lot, bathrooms and dining room were routinely taken care of and occasionally mopped or scrubbed as needed.
Since then Burger King has gone was taken over the corporate because corporate felt that we weren't bringing in enough revenue and doing things the way that they had wanted us to. This dramatically changed the company. Labor became an issue when minimum wage was increased. The breakfast and lunch shifts at Burger King make the most of their business, so the dinner shift became the scapegoat, therefore instead of having enough staff we were always told that labor was too high and people had to be sent home early. As a result, employees complained about working less than 15-20 hours a week. After the dinner rush is when most of the cleaning begins, but since the rush was over and people were sent home, it was generally up to 2 employees to take care of filtering the friers, a sinkful of greasy dishes some of which were left there from lunch, a fry hopper machine, a meat well, a floor littered with sesame seeds and other random pieces of food because no one had the time to sweep up. So while one person is taking care of that the other person is dropping their own meat, fries, making sandwiches on the burger board and the specialty board for both the in-house and drive-thru orders, while a manager and an expeditor complain that its taking too long for you to wrap, microwave, and mark your sandwiches. The night would get progressively worse as the person who was supposed to finish the pre-close cleaning work would generally get sent home because again labor could not go above 15% even with managers not on the clock because they were salary. The dining room person was generally scheduled to go home before the dining room closed so if it wasn't clean by then the manager had to take care of it. The drive thru had to be stocked up before the drive-thru person went home. Meanwhile breaks were also supposed to be given out to everyone, which generally didn't happen. They gave breaks to the minors because its a legality but generally no one in the kitchen got a break because of the dinner rush and needing to get some cleaning done, if a break was given it would only cause the the closer to fall behind. The specialty board was supposed to stay up until 10pm, but since the pre-closer was generally scheduled to leave at 9pm, leaving only the closer in the kitchen, the specialty board was generally broken down between 7-8pm which we would get yelled at for doing, but the dishes needed to be taken care of because there wasn't time for the closer to do them later. The closer would have to take care of cleaning the broiler which was supposed to stay up until the store closed but was generally taken apart, cleaned and put back together 2 hours before closing. The closer also took care of spraying the floors, wiping the grease off the hoods that covered the broiler and friers, the back of the friers, the shake machine parts which were taken apart by the manager and finally the closing dishes. Basically this meant that if you ordered anything 10 minutes to close you would get a burger that had been marinating in its own fat for over 2 hours or chicken or fish that had probably been cooked before the specialty board was broken down. We were always told that we were wasting too much product, we were supposed to follow a kitchen minder system that constantly told us to throw out product because it had exceeded the hold time settings, rather than keep someone waiting for fresh product to cook for up 5 minutes or hear the manager complain about the waste, often times product was kept beyond its hold time, this included everything, fries, meat, chicken, fish, etc.
Also the cash handling procedures were never properly followed and resulted in many unexplained shortages. A cashier was to verify their draw before their shift and before they left, often times cashiers were told to get off the clock before they had a chance to verify their drawers or there were other people in their drawer which was also not supposed to happen. Many times a drawer would be assigned to a manager that had already left for the day, after they had left just for someone to have a drawer or if the drive-thru person was on break.
Many of the practices above were never present when I worked for the company as a franchise between 1998 - 2000. If you go to a high volume Burger King chances are that they are a 'show store' or a training store which means that they follow the corporate policies a bit more closely than the lower volumes stores that I described. You can generally notice the difference in the speed of service, quality of food and the amount of employees. |
| Apostolic bk worker | 1/15/12 |
I would like to say that I love my job but I have just one problem. I believe in being modest in my
apparel and I believe that the skirts provided by the company are too short. I would appreciate it if the corporation would consider designing longer skirts without slits in the back for their employees. I greatly appreciate your time and God bless.
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| Alan Chudy | 1/12/12 |
| My 17 year old was just cussed out because the manager Kumar in Glassboro NJ....wanted him in at 4 instead of 6. He used every curse word out there on the phone with my son. Burger King is notorious for treating their employees like crap. I would like corp. to call me at 856-881-1692 |
| Scott A Defries | 1/12/12 |
| This is a customer complaint about service at store 11973, in Blasdell, New York, address is, s-4175 McKinley Parkway, 14219. This compaint is about attitude given to me about a simple request to have my hashbrowns well done. "Have it your way"!!!!!! please give me a call. I'm not looking for discipline action, only the importance of customer service. A member of leadership should understand how important customers are to any business. I was the only customer in line, four customers in the building, and attitude was given to me for a simple request to have my hashbrowns well done. Please have a member of your customer are team call me. I tried to talk to the Area Manager, but he defended his Manager and belittled me. "I want to SPEAK to a key leader" this is very simple!!!! TEACH the Importance customer service, no one needs to get into trouble. Just make my hashbrowns well done please!!!!!!!!! Please call me. The Area Manager has my phone number. I will call your office Friday morning. I will get this resolved! Thank You, God Bless, Scott |
| Scott A Defries | 1/12/12 |
| Dear Burger King, Your Area Manager of store "11973, S-417( McKinley Parkway, Blasdell New York, 14219, does not care about my simple request to have my hashbrowns well done. I ask him to simply teach his manager,Ruth, the importance of "Have it your way" all I asked for was well done hashbrowns, I received attitude!!!! I was the only one in line!!! I will call your Headquarters in the morning. Thanks |
| J Lewis | 1/12/12 |
Efficient and courteous with a pleasant attention to detail; these are just a few words to describe the service of Ra'Shad Deacon (#4644 Jacksonville, FL). He has made such an impression that I make it a point to only frequent Burger King when he is on duty. Ra'Shad isn’t over the top, simply takes pride in his job. Moreover, when you peer through the drive through window he is not malingering with other colleagues. Always focused on the task in front of him ensuring you are in and out while the food is hot! A belated yet well-deserved kudos, please go ahead check him out.
Kind regards, J Lewis
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| Kevin | 1/9/12 |
| I have posted here before. My daughters work at the bk on 15th in longview washington. There is a manager named kelly who told my daughter to hurry up and that being she is a woman she should know her way around a kitchen. Then he told another employee a guy that if the girls needed it.... slap them around......This crap is ridiculous. The head manager a fat woman named marsha is even worse. Is corp. ever going to look into this problem ???????? They both need fired............. |
| a concerned customer | 1/11/12 |
| This is reguarding your manager in the Stefko Blvd store Nancy. she is a horrible manager, treats her employees like garbage, fires employees for no reason, this is an ongoing problem as I have learned she has been transferred from other stores for this same reason. The friendly quick service is now gone since she has arrived and the workers come and go faster than I have ever seen. It is crazy to wait as long as you do for service there because there is always new people, the ones that have been there for awhile all seem to have gotten fired for some reason or another.. She took a wonderfully runned store and ruined it. Im sorry, she has no place working in a job like this and people are now refusing to go there, Something needs to be done and she needs to go. |
| Ms. Johnson | 1/8/12 |
| I am a Lead Asst. Mgr. at Bk, Indianapolis, Indiana. I have been with BK for 8 years now. Ive always done the best of my ability, my employees and managers love working with me. Ive been transferred a total of 7 times. Two of those times left at Bk without A RGM. I ran both times to the best of my ability. Dealing with all the things the RGM has to deal with. I did not complain or get paid for the position. Working more than 50 hours a week, for free. The whole 8 years ive been with bk ive missed a total of 4 days, thats great to me, for someone with 3 small children. Now the store im at now, #4948, has went 24 hours in the past year....... Ridiculous!!!!! Ever since this as happened its been hard on all of us that have been hanging in there. We dont even get much business between 1am-6am. (Dario&Crystal) our schedules change so much we cant even plan any personal time, as soon as you do your schedule will probably be changes the next day without notice. Yeah I know, im salary and im supposed to be available anytime. Which mean f**k your personal life! I worked Thanksgiving, Christmas, and New Years. Wheres my extra day off?......since I dont get paid time and a half. Requested days off, forget about it. Most of the time im in Bk twice in a day. The biggest issue is my vacation time. Ive been asking for a week vacation for 7 months now, and each im told hold on........until they deal with other issues that have nothing to do with me. I missed my summer vacation with my family, which was reserved, I lost my deposit. That really sucked and my husband very upset. I thought you loss your vacation if it is not take by a certain time. Being the fairhful employee I am, ive been going with the flow. It as gotten so bad to where I dont know what to do or who to talk too, im demoting myself. No one has seemed to help at all. We have personel days we should be able to take...like request forget about it. Who do i go to? How do I get my time, im owed? But we get hounded about labor, drive-time, fast & friendly service, hot & fresh food, and whatever else corporate can think of. You expect out of us, but when we dont deliver, its a problem. But we cant get what is deserved and earned. Ive seen so many fired, hired, quits, and tranfers its crazy. I talk to alot of other managers at diffent location and everyone is getting vacations except for me. Whats up with that?????? I need someone to tell me what I need to do. Im going to get mines one way or another. Bk STOP ABUSING YOUR EMPLOYEES! Maybe ill come to work and do nothing. I bet I get a phone call then. |
nicholas  | 1/8/12 |
| this is not about taste,service,courtesy,speed. this is about sitting down with my two jr. whoppers and fries to watch football, three bites in, a long hair in my burger. two minutes later, about 1:40 pm, back to burger king to speak and show a manager. it was very easy to find the manager. she was outdoors with two other employees smoking. fine, it,s their break. she confirmed that the hair was indeed in the burger. i was upset since that revealing bite,she asked if i wanted more food, which i did, but i i told her that i would go to the next level with my complaint. she said that was fine and did i want more food. now here is the kick. and i told her it could have been her hair because is was long and up and all over the place. i threw the bag containing a jr. burger and fries. she was left with the hair burger. this just happened to me. i said to her what else falls in to peoples food here. i do know people in the ornange county health dept. i will be speaking to. i do not think this is a big deal, but then again it is.e |
| Dillon | 1/7/12 |
| I cant belive burger king in Modesto California on Standiford i orderd a bk Bundle. The only thing that was good was the soda. The burgers were cold. The fries were like card borad with salt.I hate them the drive thru person was a wentch. she was rude. She didn't even ask if we wanted diping sause |
| Beverly | 1/6/12 |
| Visited Burger king in pascagoula, Ms. The service was unthinkable. The staff was cursing using very vulgar language making racial comments about drive through orders. Talking about oral sex, the manager on duty was even one of the ones talking about it. The food was OK,not the best that I've expierenced but I don't see myself going back there with this kind of service there. Sorry Burger King.. I really enjoy the chicken sandwiches there. Guess ill start going to Wendy's.. |
| i hate bk | 1/6/12 |
| I work there and they are the worse |
| Really ??????? | 1/6/12 |
| Stay away from the burger king on 15th ave in longview washington. There are a few managers who have no business being there. First this short bald guy who was making remarks about some people that were dressed in carharts. after they left he started making fun of them talking in a hillbilly accent, and calling them hicks in front of the customers. His name is kelly. Then you have this big woman who does nothing but scream at her employees in front of the customers. I even overheard her calling them retarded.Her name is marsha or something close to that. I was in shock. Is this really the best people burger king can find ? I will never go back. |
| sad employees | 1/4/12 |
| I work at Burger King in Belleville/O'Fallon, Il. Since I have worked there at least 3 people have been fired for sexual harrassment. The main manager of the store is the worst one of them all. He has harrassed myself and told another female employee I will provide the fun you just show up. There is also a homosexual that works there that loves to flirt with the male customers whether it be by hanging out of the drive thru window or across the front counter. It is very uncomfortable to work around. He has also left to buy Wendy's chili and left the store with no manager. The female employees I have spoke with have all had hours cut or not put on the schedule all together.We do not get any kind of breaks, I have even gotten told I couldn't go to the bathroom! They talk about african americans but they call them the "N" word and most of them are african american. We are afraid of loosing our jobs and afraid to talk. What do we do without loosing our jobs???????? Can't tell or no more job! Wow!!! |
| Shaniqa lewis | 1/4/12 |
| I worked for burger king in Lebanon Oregon from may till October last year.I loved my job and my coworkers. I only quit my job to pursue another job offer that paid more because I have a son I have to take care of. Well when I told my store manager I at first asked her if I could switch to mornings and she said to ask Brandi the assistant manager who said no. So I had to make a decision between jobs and I chose the other job. Well after that I started hanging out with this guy who was hanging out with one of my managers. And when I started hanging out with him she got upset and that's when I found out I had gotten 86'd from burger king. Well I really don't think that they can 86 you from burger king over a guy so I would really like to know why corporate let's there managers base decisions off of drama. Everyone of my coworkers and some of the managers miss me and want me to come back. But I can't because of the 86 and I would love to work there again but there is so much drama. |
| KIM | 1/1/12 |
| I visit #5202 in Memphis,TN on Hickory Hill Road on 1/1/2011 @ 3:51. I ordered a whooper value meal and when i return home there was a PLASTIC PIECES OF PAPER INSIDE THE WHOOPER. i went back to the location and asked for another meal and my money back and the manager stated i had to chose one. so i chose my money.........i will NEVER NEVER NEVER eat at burger king again.......... |
| PISSED OFF | 12/31/11 |
| Corp. either doesn't read this or they just don't care. There is a manager at the longview washington store on 15th. her nameis Marsha. She is the worse manager i have ever seen. I don't know who the hell she thinks she is. My daughter works there and because she wasn't home on her day off when she called for her to come in marsha made the next schedule and gave her 1 day for the pay period. I have witnessed her calling the employees RETARDED or STUPID in front of the customers. She does nothing but scream at everyone. My daughter was hired with the understanding she did not drive, and when she is lucky enough to get hours her ride will have to wait inthe parking lot for atleast an hour for her to be done. If marsha is told her ride is here she says NOT MY PROBLEM. More people have quit in two months than i can count , and everyone one says its because of her. I have read through this board and there are several complaints about this woman. She alway under staffs and is constantly hiring because no one can stand this FAT BITCH. Do your job corp. And investigate this problem. |
| William Scott | 1/1/12 |
Went to Burger King at 2682 Candler Rd, Decatur, GA at 9:30am expecting to order breakfast only to be told that today they are only serving lunch. 4 cars drove away including myself. Then they acted as if it's no big deal. You're poor customer service is losing you money and I pray that you don't sit idly by and be part of the problem by not addressing the matter. Burger King is now on me "do not patronize list. Hope you choose to get it right and become part of the solution!
dknbluz21@gmail.com |
| Bill | 12/29/11 |
| You guys really need to put the cupcake milkshake back on the market because they were the most delicious milkshake i have ever eaten and all my friends and family feel the same way i was devastated when they took them off the market. Please put them back up thank you |
| tiffany norton | 12/27/11 |
| I've been working at the Paddlock Lake, wisconsin burger king 9850 for ten years ow and it's gone to hell!!! I got suspend for 8 days just because the customer complained about a bad soda and that he said he wanted an hour for his food which was a lie because the other five people behind him would have complained as well. I have all the proof and my five crew memebers back me up on this and the store manager and the owner won't even ask me what was going on that night. I can't stand working for a self-asborb store manager and a owner who donesn't care anymore about the store that he owns!!!! |
| lisa | 12/28/11 |
i stoped at burger king on 12-22-11 went thurgh the drive up, thay got my food wrong ,it was poring the rain ,after geting the right order trying to get to my car i steped of the walk way into a pot hole and smacked the payment injured the left side of my body i have a brokin rib and elbow ,missed up my back have to have a mri and much more,i had to spend chrismas in bed could not go shoping for my kid's my son wanted a i pod and a flat screen tv my doughter wanted a laptop becouse i did not get to work the23&24 thay did not get what thay wanted and mom was in the bed and is in bed for how long i dont know thinks to buger king
lisa |
| michael a back | 12/28/11 |
| I was recently in your store in heath ohio.. it was so nasty dirty there was a rat in the bathroom. i called the heath dept.yuck. Told the manager she said she didnt have time to clean or really manage her/his store. i looked back in the grill area and saw a dark headed girl smoking what looked like a crack pipe(later to find out her name was michelle and she just got of prison for the same thing...hello????? this manager needs managed.hope you can fix this... |
| Robert | 12/22/11 |
| I work at a BK in Nebraska and have been for 3 years. When the federal government rose the minimum wage a few years ago, my wage moved with it. Since then, my wage hasn't moved from minimum. I was told I would be receiving a raise within a month or two, back in feb of this month. This isn't the first time I have been screwed out of a wage increase. Employees are starting at a higher pay than I am! What's wrong with this picture? They claim that the increases are frozen until they can afford the raises. Yet, they somehow found enough money to start all these new products and offer free fries?? I want an explanation. Do not work for BK. It's not worth it! |
| Carol C. | 12/23/11 |
| I'm posting a complaint about the Burger King in College Park, Maryland. The General Manager was very rude to her cashier, saying, in front of other employees and customers, "The next time you ring an order without a name on it, I'm going to slap the shit out of you. And I mean it." A moment later she said to another employee, "you have to threaten them to get them to do anything." After I confirmed she was actually the General Manager, I told her it was not a very respectful way to speak to her staff. She responded, "Oh, I knew that was coming." She then went on to say something to me, which I could not hear, but her employees could. I said, "then you should not have said that to her." I spoke to the cashier on my way out, and told her I was going to report the General Manager's rude remarks to the mybkexperience.com as well as call the Regional Manager, the number of which was on the receipt. That phone number was no longer working, so I decided to try and find out how to make a complaint about a particular Burger King. |
| Stephanie Conner | 12/22/11 |
| I recently visited the Burger King at 2122 east 10th st in Indianapolis Indiana and was completely displeased and mistreated. I was rushed through the drive thru with them telling me I was on a timer and I needed to hurry up! TWICE. I then proceeded to the window where I was also rushed and told that i was on a time limit, while exchanging money and drinks the shift manager? was yelling at me through the window that I was messing up his time and was now at 3 minutes, the manger and drive thru person were very rude! When I got home to eat the food not only were the fries cold but the whopper was messy and cold and the chicken sandwich was old and the cheese wasnt even melted on it. So i called the store when the manger Lauren answered the phone he hung up on me, so I called back and asked for the store managers phone number and name and he first asked would I like to speak with her and I said yes and then he said well she is not here you can call back tomorrow and hung up on me a second time! I eat at burger king at least twice a week and i am HORRIBLY dissatisfied that the staff would act thie way to customers!!! I would like to please be contacted about this as soon as possible, my email address is funnycrab87@yahoo.com, my name is Stephanie. Thank you for your time and consideration with this matter. |
| Ray Salas | 12/26/11 |
You have a serious problem at the store indicated. (12215 Biscayne Blvd., North Miami, FL 33161). This is the third time I walked in to see the workers handling the food with no protective gloves. I purposely went in to see if things had improved. Not a single food-handler had gloves on. I walked out without buying. Four weeks ago I went into the same restaurant(where I frequent 2-3 times a week)and a young man with bare hands had a hand full of tomatos he was transfering from one container to another. The ladies were completely man-handling the sandwishes with no gloves. I was grossed out and walked out. It's only because I had an emergency up North that I did not get to you earlier. I went to TWO BK's in Maryland and everyone of the workers had plastic gloves on. You have a great potential sanitary health problem in the making on you hands. I will not go there any longer and will pass it on to my friends. I go to Pollo Tropical now where you never see anyone without gloves on. Please call me and let me know what action is being taken. I like BK and I have been a faithful customer for 52 years. This BK is next door to very busy Home Depot and thus should be the Poster Child for BK's in general.
Respectfully,
Major Ray Salas
U.S. Marine Corps, Retired
954-290-3298 |
| Kevin Boursaw | 12/16/11 |
| My daughter works at your longview washington store on oregon way. It was her day off and they called to see if she would come in, and work until 3:00. My daughter doesn't drive and marsha newthis when she was hired. So she made arangements for a ride at 3:00. Well as always marsha threw her fit in front of everyone including the customers, and said this is why you don't get more hours because people that want to be here get the hours. This was her friggin day off. She came in to help. She was told she was getting off at a certain time. This lady is always screaming. She has all the young people scared to death of her. For god sakes lady you work at BURGER KING.....Not the pentagon..... Maybe if you feelyou need to bully your employee's you should take them in the back room...Not out front where the customers are..... Didn't they teach you anything at burger king collage ? |
| SERIOUSLY, BK?! | 12/16/11 |
| Sadly, i can not put "zero stars". I work at Burger King on Oregon Way in Longview, Washington. and two of our managers (Marsha & Kelly) are bullies. It's sad that I have to even use that word to describe ADULTS. Marsha makes myself and other employees scared to even attend work. It's ridiculous. She treats us like garbage and she does it publicly. (even in front of our customers). She has said we are "unbelievably retarded", "dumb", and criticizes just about everything we do. Is there not a law against this?! Kelly uses foul language and is VERY lazy. He does nothing but sit in his office and eat. He does not prep like he is supposed to and when I make something, he will hand it to the wrong person 4/5 times. Marsha and Kelly also have threatened both myself and a co-worker many times. "You better hope to God this is right" is what they will say. When I am a customer at this Burger King, Marsha treats me like garbage as well. Also, my hours are ridiculous. I work 1 hour - 4 hour days. I DO NOT EVEN MAKE MY GAS MONEY! Will someone please do something about Marsha? There are a lot of complaints on here already about her.. Seriously, you're losing a lot of business because of her. |
| Richard | 12/16/11 |
| OK.so i worked for bk in Spokane. all i have to say is how dumb this towns bk director is. Someone i know worked as a general manager there for something like 5 years. then out of nowhere they told her that she could no longer be gm because she has a kid and she isn't available because she has a kid and has to take care of him too. this happened to 3 or 4 people in spokane. i really just had to point out that her son is now 4, they took her gm position away about 2 months ago. My question is, why did they not do that to the manager of the Argonne store? he has a daughter that was born the same time as the girl i knows and he is still a gm there. I honestly belive that it was false information given by the division bks gm. (which has a son that works WITH HER. Which obviously shouldnt be allowed)She had told the owners all kinds of things about other stores that was false. I believe she lied because her son didnt like the girl i know. Which is ridiculous to change the way things have been working for so long and obviously so efficiently (again, was a gm for years at multi. stores) just because a girl named Nan made up reasons for other gm's to get fired. It should not be required to not have a kid to be a gm. im really surprised that none of them went for a lawsuit, wouldn't be hard for a old employee to go to l&i and report that. along with the hours going missing constantly. from nearly any employee in Spokane. I work there, i have gone to almost every store in Spokane and not one long term employee had NEVER had there hours go missing. These stores should be shut down until L&I Can figure out what or who is causing this. Because if you work 60 hours, you should NEVER get a check that says 40 hrs on it. Has happened to me 3 times now. taking at least 10 hrs at a time months apart. Losing hundreds of dollars i worked to earn without having anything to show for them would make anyone mad. but to do this and then take the jobs of people just because they have a child under 9? HOW IS BK STILL IN SPOKANE?? |
| | 12/16/11 |
| i went to booger king in creasent springs ky.first off i couldnt understand the mexican at the drive through.second i couldnt understand the the non american manager.to make a long story short.i will never go to burger king again.and they need to give jobs to americans instead of people who comes from who knows where.get a life burger king this is america. |
| TARIQ FAROOQUEE/E MAIL tfarooquee@yahoo.com | 12/17/11 |
I HAVE WORK FOR TONY WASACHI NO COMPLANITS.SAME WAY WORK HARD .THEN I WORK FOR DAN ACERDINO AND ALEN WATULI MY ASSS OF .THEY REWODED ME FOR WORKING MORE THEN HUNDRED HOURS AND NEVER APPRITIATED .TRY STOP STEELING AND KEEP BUSSINESS RUNNING THE BEST POSSIBLE WAY .MADE MILLIONS AND THEY NEVER LET ME TAKE VAC OR AND OVER TIME BECAUSE SALLERED AND EVEN DID NOT PAY ME VACATION PAY .GUILTY PARTY INVOLVE ALL MANAGEMENT .THEY WRONFULLY LAID ME OFF NO REASON .AND STORE IS ONE OF THE BEST RUNNING IN THE HISTORY OF B KING IN USA / UK. THEY DIVERTED MY ATTENTION TOWORD REVANGE .NOW CORP HAS TO INTERVENE AND HELP ME FOR TRAING AND HIRING AND TRAINING PEOPLE TO RUN THE BUSSINESS .JOE HAFMAN ,MARK ROMSTED HR MNGR,AND JOE PARTIDO AND KURT HOLLENGER TOLD ME AND GIVE ME THE PAPER SAYING THEY ARE ELIMINATING THE POSITION OF AM1 INSTEAD THEY BRING DARIN PETE FROM WASHTENAW B KING DEMOTED GUY STORE MNGR .HIS SIS AND FAMILY STEALING BIG MONEY NO MORALS .AND BARIN PETE HAS MURDER CASE ON HIM ONCE BUT SOLVED AND SO HE IS SCARED TO DRIVE A CAR.EITHER SOME ONE GIVE ME THE ANSWER OR MAKE THEM RESOLVE THIS PROBLEM WITH ME OR I KNOW SOON MEDIA WILL BE LOOKING IN TO IT .BECAUSE I CAN GET THE REASONABLE MONEY WHAT THEY OWE ME .SINCE 1990,S I HAVE WORK FOR CARROLS CORP .AFTER 10 OF FAB I TRY TO CALL SYRACUSE TO GET MRY PAY CHECK THEY SEND ME BLANCK CHECK WITH ZERO AMOUNT SAYING SHRIMP WALK BACK WORDS .I AM OLD ENOUGH TO UNDERSTAND WHAT THE FUCK THEY MEAN BY THAT .THEY THINK I AM LOW CLASS AND SAND NIGER AS THEY CALL ME LOT OF TIME BY KURT HOLLINGER AND MARK ROMSTEAD AND THEY ALL TOLD ME LIFE IS A JOKE I THINK .BUT THESE GUYS DONT KNOW WHAT IS LIFE ,JUST DRINKING AND PICKING UP HOOKER.I CALLED HR IN NSYRACUSE PAROLE SAID HR DEPT NO ONE LIKE TO TALK TO ME EVEN DAN ACCERDINOOR ALLEN WATULI
SO SOME ONE ANSWER ME OR THEY OWE ME COUPLE MILLIONS LIKE THEY DONT GIVE A SHIT ABOUT ME .I KNOW HOW TO TAKE CARE OF MY BUSSINESS .IN BUSSINESS WORLD I KNOW MORE PEOPLE THEN DONALD TRUIMPH.THEY GOT MY CAR TOWED NISSAN SANTRA NEXT DAY I WENT TO PICK IT UP .THEY OWE ME FOR MYSERVICES AT LEAST UNDER HUMANITY 10 MILLION .HR DO NOT ANSWER .MY CAL NO IS 734 355 2065 .EMAIL tfarooquee@yahoo.com .REMEMBER I HAVE LAW DIGREE FROM MY COUNTRY I KNOW LITTLE BIT AND ENGEREERING IN ELECTRONCS .HAVE A NICE DAY PEAPLE AND GIVE MY ANSWER OR I WILL FIND THE WAY SOON .THIS IS ABOUT CARRIOLS CORP .THEY GIVE A SHIT MY OLD MOTHER WILL SFFER IF ICANT SUPPORT HER WITH A JOB . OK HAVE FUN LABOUR DEPT ASK ME TO SEND INFORMATION .OK BYE ALL .TARIQ FAROOQUEE. |
| George | 12/17/11 |
| The new Burger King fries will go over about as well as the new Coke. They are bad, really really bad, they need to admit their mistake and end this failed experiment. If they do not bring back the classic fries I will not go back to Burger King. |
| Max | 12/17/11 |
| I have frequented many BK's around the country. Up until today I have never had an unpleasant experience. I met my wife at a local BK that has an indoor play ground. She was there with our one year old daughter and my two year old son. We played with our children and then got them an ice cream after their meal. My son soiled his diaper and I took him to the restroom. When I got there I was very surprised there was no changing table so I asked my wife to check the women's room. Also no changing table. As it is cold in east Tennessee in December it never crossed my mind to strip my child naked outside where I would be wearing a jacket. I told the employee (standing next to the exit with a broom or a mop) that I would be changing my child on a table because their facilities were ill equipped. After I finished I walked overto this same employee and told him he should sterilize that table. He looked confused and I walked out to help my wife get the kids in her car. Another employee walked out (later identified as the store manager) and asked me what the issue was. I repeated the table needed to be sterilized. He went to the table, and then came out and began to yell at me, and explain how despicable I was. I informed him no his inadequate facilities were the despicable matter. He then enlightened me as to how I should have froze my sons rather sensitive two year old genitalia to save their store the responsibility of mitigating thier accident liability. The store manager told me that a lawsuit had resulted in the stations removals. As an aspiring attorney it is very likely the lawsuit was files due to a lack of care and responsibility by the management to ensure the proper directions for use placard was installed and complete operation of ALL safety apparatuses included with the changing station. I was greeted back from my reply that this was still a matter which was of thier ability to completely serve their patrons rather than their past inabilities to mitigate such an unfortunate safety issue. This manager then raised his hands up and yelled at me to "tell him to his face" repeatedly. I informed him I was leaving and had no intentions of a fight. I drove around to the other side of the restaraunt and decided I wanted to make a complaint to the corporate office about Mr B. Loyd. This meant I would need his name. I entered the store and clearly asked Mr. Loyd three times for his name. He repeatedly tried to get me to follow him out the store and towards the rear o the building. I refused and he eventually removed his name tag and shoved it in my face. To my surprise it had General Manager in gold bubble bolded lettering. My concern with returning to this restaraunt is predominately with the fact that I KNOW other parents are also changing diapers on tables, and they may not always be as conciencious. On my way home I decided that this manager was unaware that fighting words are not protected free speech and I called the police. I returned an hour later to meet with an officer. I explained my reasoning for wanting to press charges for a simple assault and received explicit directions on how to do so after the filing of a police report. The officer went into the store and checked the survalance videos. He returned and said he was seeking the best possible outcome for me. I told the officer that I would be quite appeased by a plain and simple sincere appology. Of course Mr. Loyd was very humbled by the education he had received as to his rights of free speech and gladly took the opportunity to appologize. BK had better get a handle on its management because this facility was providing an obvious target to patrons with children and not providing basic necessities for that service. In the future I will reconsider BK for any dinning, but I will never consider the BK at Boone's Creek in Johnson City, Tennessee. It is disgraceful that a police sergeant had to be called for this manager to do his most basic duty professionally. I would be remiss as a concionable human being to leave this event unshared. |
| steven | 12/15/11 |
| All i can say is WOW .... Your longview washington store has a manager named marsha. What were you guys thinking when you put her in charge ? She is the rudest person i have ever met. I feel sorry for her employee's . She doesn't care who's around when she treats them like animals. Or when she treats the customers like crap. Is that really the best you can do BK ? I know serveral people who will not return because of MARSHA. |
| Mike | 12/12/11 |
Couple complaints = went last night to store on S.W. 117 avenue and S.W. 152 street. Food was prepared WITHOUT using gloves. Who knows where these people had their hands/fingers before touching my buns, lettuce, etc.? Manager was the one fixing my Whoppers as she had a red shirt on and the other employes had blue shirts on. Will never go there again or to any fast food place that does not use gloves like Subway does.
Also how come the food NEVER looks like they show it on the commercials on T.V. = false advertising in my opinion. People, be smart for the new year and stay away from these disgusting places, I know I will - your health is at stake!!!!!!!!!!! |
| Emily | 12/12/11 |
| I'm a employee at Burger King in harlingen tx on 1925 West Tyler Avenue I have one of the worst general managers any burger king can have he treats us with no respect. He is lazy every time we have a rush and we're struggling instead of jumping in and helping us he just yells at us and tells us to hurry up. He demands things to be done he never says please or thank you. When ever you try to call in because your sick or you need to take your child to the doctor he gets after you and says he cant count on you for nothing. If your on your day off and calls you to come in and theres not way you cant go in he gets mad and complains. One time there was ants on our cookies and that same day we we're giving out cookies in the kids meal i told the GM and told him i would make a new batch he said no just clean off the ants and keep serving them because it was a waist of money to throw the cookies aways. This store is not healthy at all. We cant even complain to the supervisor because he is best friends with our General Manger. So every time there is a complain about our General Manger he just ignores the complain. |
| | 12/13/11 |
| Burgerking is the most awful job anyone can have. They have great food when handled and cooked properly and fresh, but overall suck as a company. I have had the privaledge of working for this awful company. They have no respect,or regard for their hardworking employees. To all of the people who complain, it is usually not the employees fault. I strongly believe that the blame should be put on management, and corporate. They are selfish greedy bastards. They cant afford to pay you fair wages, but they can afford to purchase thousands of products that they waste in short time. They usually have two people on shift with no help from a manager on shift. Then they wonder why their customer service skills suck. Their motto should be "save labor", and not " have it your way".They should higher a toddler to run the comapny before it crashes and goes to hell. |
| burger prince | 12/13/11 |
| burger king is the best resterant to eat at. they get my order right every time. they know more of what there doing then wendys. i hope there are burger kings in heaven. thank you for your service. |
| JENNIFER | 12/11/11 |
| BURGER KING TREATS THERE CUSTOMERS WITH NO RESPECT. THERE EMPLOYEES ARE RUDE AND EXTREMELY INCONSIDERATE...I DO NOT GO OFTEN BUT EVERY TIME I SURE DO REGRET IT. BUT AFTER TODAYS EXPERIENCE NEVER, EVER, EVER WILL I GO TO A BK ANY WERE IN THE WORLD. I HATE BK AND WILL BE HAPPY TO SPREAD THE WORD. |
| Sylvester Shanks | 12/8/11 |
| I am an employee of Burger King in West Palm Beach, Florida. (Okeechobee and Jog Rd). Today at work, I was made to clean the walk-in cooler even though I told my manager (George) that I had been sick the previous day. He had no concern for my well being. I did it anyways. After that he gave me strict instructions to wash the dishes. I proceeded to wash them. Halfway through he brought me something big and greasy that I didnt see a point in washing anyways. A co-worker (Frans) who wasnt busy but talking to another co-worker (Juana) yelled for me to run hamburger meat. I asked him why couldnt he, being that he and Juana werent busy. Out of nowhere my manager (George) came to me screaming closely in my face, spitting everywhere. I calmly told him that he didnt need to scream or yell. He yelled again, and when I asked him not to, he told me to clock out and go home. George has been the manager from hell. I am a food handler, he had me outside cleaning bird poop off of the big dumpster. He makes me scrub the sidewalk outside of the back door physically with a broom. He comes to work sick, infecting everyone else and is the reason why I got sick in the first place. He drops snot on the floor and asks someone else to clean it up. Burger King is a horrible, unfair place to work. They pay you minimum wage, and expect you to break your back for them. Time and time again, I have tried to work and get along with George, but he is just not cooperating. He sends me on his personal cigarette runs. I wouldn't work at Burger King ever again! |
| Jennifer | 12/9/11 |
I cant believe how bad some of you complain. Why is some of the mistakes you make as customers our fault. In the stories above that I read I can guarantee none of these people actually worked for Burger King. I actually have worked there and they put their employees through hell!!! They expect good drive times with 2 people on the clock....that is 1 person making all the food and 1 person taking the orders and 1 manager. The corporate people are so greedy that they threaten to fire you if their sales are low and labor is high. AND YET YOU ALL STILL EXPECT GOOD SERVICE.
You people that complain are pitiful. All you usually want is free food and just the pleasure of complaining to a total stranger who is obviously an idiot because you forgot your credit card at the window or left your purse at the store for some poor under paid and over worked employee to take what money is there. Plus, is it the BK employees fault that your is not hot (when they take away your microwave)!!!!!!!! Then if your food cost is high they put a lock on your freezers and take your trash cans away. All of you that think the employees are the problem THINK AGAIN!!!!!! If your food sucks then dont be a smart ass the person taking your order and dont sit there for 2-3 minutes trying to order your food!!!! Oh yeah and by the way having it your way just that BK is having THEIR way with your life and your well being. BK get your act together! Maybe, JUST MAYBE, there is a better way to do business!
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| Stephanie | 12/6/11 |
mediainquiries@whopper.com
Message flagged Tuesday, December 6, 2011 2:11 AMMessage body
To whom it may concern,
Hi there, I recently visited Burger King located at 20505 Old Cutler Road Cutler Bay, FL 33189-2429 and did not have a pleasing visit. I tried to get into the lobby to order food but all the doors were locked at 9:00 PM when it said it closed at 11:00 PM. I kept knocking on the door to get the Managers attention, after he looked at me several times he continued to ignore me and 6 other customers who were trying to get in as well. I still wanted to get my food so I went into the drive through that the wait was about 9 minutes and I had to say hello into the speaker because no one attended me there as well. I paid for my food and brought to the attention to the Manager that it was impolite for him to ignore me and I felt unwelcome. I asked for his name and told him I was going to call Burger King. Bernando (he said his name was ) said "he would love for me to call on him so he can get more help". He made me feel guilty in a sense that he could not attend to anyone because he just simply didn't have enough people on his shift. I feel he could have at least had a sign on the door saying it was closed. He was cold and unfriendly. I do not wish to go back to Burger King unless I am reimbursed of my money or something is done because I do enjoy Burger Kings food and prefer this fast food restaurant over another but not in customer service situations like this.
Thank you
Sincerely,
Stephanie
|
| sakizle hatem | 12/6/11 |
HELLO...
GOOD MORNING
KINDLY...I DONT KNOW FROM WHERE START BUT I HAVE POINTS TAKEAWAY FROM 1994 BRAND IS ( diafa )so my question how i can make deal whit great company BURGER KING in my country ( LIBYA )city tripoli .
I KNOW ITS BIG DEAL BUT I NEED TO HELP AND STEPS TO MAKE THIS DREEM IN MY COUNTRY .
REGEARD
SAKIZLE HATEM
+218924018160 |
| disturbednappaulled | 12/3/11 |
| I hope the corporate takes it upon itself to look into this matter.burger king offers great food but the corporate doesn't care about their employees.I have never heard of a place that steals time from their employees and cut off their overtime and place it in the next Weeks check to save on labor Nashville locations are guilty of this and I think they should be scrutinized not the workers. The employees work hard and I know that the management team of bk takes their pay and has been doing so far years and along with that they steal time for the employees that they favor.bk are thieves amongst themselves the food is fair the employees are great and here it is corporate allows time and hour theft of those that work hard to keep them in business |
| Kimberly Powers | 12/2/11 |
Hello, I am a loyal customer to the BK in Plant City, Florida off Park Rd just off I-4 interstate. I was in the drive thru at 9 a.m this morning and I was wearing my prescription sunglasses. I ordered then proceeded to the window. The mexican took my visa card then I waited. I got my food, i took my glasses off to view inside the bag to make sure everything was there and the utensils and it was all good so I started to leave. I heard the drive thru lady yelling mam your card !! I realized she never gave me my visa card back so I look in my rear view and noticed I can't back up so I jumped out the car and ran back to the window to get it back. I got back in my car pulled around to the parking lot and cut up the food for my child and then I gave it to her.
I never got out of my car. I then turned on the car and realized I didn't have my glasses on so I realized they were in my lap just before I jumped out to get my Visa card back. I drove by the drive thru and I didn't see my glasses anywhere so I went inside to report them missing. The manager took my name and number and that was it.
No I'm sorry for not returning the card while I was sitting there. They cost me over $300 in prescription sunglasses I just got a couple of weeks ago when i got my new exam. They should totally be responsible because of their mistake. They got me with the change up from payment first to payment last even though she took my card first. I had my child in the back in car seat and I was distracted at the time. |
| linda lofton | 11/30/11 |
| My friend and I ate at Burger King in Daphne, Al about a month ago and she forgot her purse. Less than ten minutes later, we returned and it was gone. We called the police and he made a report. My friend insisted that the officer look in the dumpster out back and guess what - her purse was stuffed inside the dumpster's side-bar (where the truck sticks those prongs in to lift it) and about 170.00 was gone. The officer told us their video cameras weren't working so they couldn't see what actually happened to the purse. We will never go back there again! |
| Ian Shine | 12/1/11 |
Re: Burger King #13588 at Rockville, 872 Silas Dean Highway, Wethersfield, CT
Dear Burger King,
On 10 May, 2011 I left my laptop computer on a seat at the table where my wife and I had breakfast.
Two hours later when I realized what I had done I called your cooperate office (who were most unhelpful, saying they couldn’t give me the addresses or phone numbers of Burger King restaurants in the area I mentioned to them). Finally I was able to locate and call Burger King #13588. I spoke to the manager, who was charming and helpful, but questioned me carefully to ensure I was the owner of the computer she had found. She said that she and another worker had found it, and indeed, she would hold it for me. I was handed the computer when I returned three hours later.
I am very grateful to both ladies who were nice enough to look after the computer, whereas they could easily have said that they had not found it or someone must have taken it. They both are very pleasant people and a great addition to your company. They are not only extremely honest, but served customers very nicely. The manager was especially helpful. We now make a point of trying to stop in to say hello and eat there whenever we pass.
Ian Shine MD
|
| Rippedoff92109 | 11/29/11 |
| I just paid 4.51 for a single whooper sandwich with cheese. I will advise everyone I come across of BK's price gouging and have been actively participating in spreading the word of mouth against BK. Thank you for ripping me off, now you reap what you sow BK. |
| randy mills | 11/30/11 |
| i like to say,i am an employee at BK in Providence R.I.on Eddy st.i was recently suspended for no reason at all.i was talking to my friends in the back,one on my friends was joking around with me.saying clock out and go home right now,so i responded with sure i don't care i don't mind leaving early.especially the day before Thanksgivivng,then all of a sudden the manger in the front say to me i can leave early.mind you i was not talking to her,and she was minding my business.she had said to me i'm saying i don't care so go home.so i left early and went home.friday i return and everybody saying to me i don't work today.i said why,and then the manager said i had said i don't care about hour,neither does she.i had said to her what are you talking about i never said that.she had call up the district manger and told him what happen.he didn't bother trying to talk to me or get in to contact with me to hear my side of the story.and he told her to replace me basically,he told her to suspend me.this burger king should be investigated.because their are a lot of things that go on in this store. |
| Sarra Donathan | 11/29/11 |
| Had a very negative experience at the local Winchester, Indiana Burger King. Store manager Elizabeth spilled a drink on me neither apologized or gave me napkins. I had a wet sweater jacket, shirt, and pants in the dead of winter. I was freezing and when I asked why she did apologize but rather gave me my food and just shut the drive thru window she said and I quote "Because you looked mean" seriously I did not say anything I waited for an apology that to this day has never arrived. I can not believe you allow a manager like this. Very sad day for Burger King. I will never visit the Winchester store again as long as you allow that manager to remain there. She needs to be fired to treat a customer like this. |
| john | 11/27/11 |
| Your manager (MARSHA) at the longview washington store is the rudest person i have ever heard. She yells at the workers in front of the customers, and thinks she is the best thing ever.....I will never eat there again. Wow she call yell at the young workers and treat them like crap..What a impressive woman. This lady should be fired... |
| | 11/22/11 |
| I visited the Burger King on 823 East Michigan Avenue in Ypsilanti, Michigan for 3 days straight, and the manager who was the only one working there at the time during this shift was absolutely rude, careless, mean, bitter, and displayed a level of customer service that I would have never imagined from a leader. She was so snappy and sharp that I questioned why she even worked in such a field. I did not return the favor of rudeness but instead chose to write a letter or some form of documentation to someone of authority. This is sad, and most of the residents of Ypsilanti I have spoken with have said the exact same thing, wondering why are they still open. Someone has to do something about this quick and fast. Rev. Sanders |
| buger king sucks | 11/18/11 |
truthtalker must be one of the incompentent idiots that work for buger king. I'm sorry but if you can't understand no pickles, not once, but everything other time I order, you are a complete dumbass, and you should consider yourself lucky to even have a job, period.
And what is with the customer service, you have got to love the shitty attitudes of these burger employees. They act like you are interupting their day by placing an order, and god forbid, they screw it up (which 9 times out of 10 they do), and you call to tell them. They like to talk shit about you as they are hanging up on you. Yep, that's right, this ignorant manager actually hung up on my husband when he was telling her how they screwed up the order.
Just a thought, you might want to wait until you hang up before bad mouthing the customer. In the end I guess it doesn't matter anyway. Burger King won't lift a finger to correct their shitastic food and service. McDonalds sucks too, but that's were i'll be going to eat crap from now on. By the way, this rotten burger king is on route 53 in Romeoville, Illinois. I suggest you steer clear unless you want to be treated like shit before and after you eat shit. Once more thing, checking the bag to see if your order is correct is one thing, having to un wrap each buger to check to see if it ws made right is fucking ridiculous. |
| Sefrina Perez | 11/14/11 |
my husband went to burger king on west 4th street Sunday ordered a mustard whopper and a chicken sanwich , we were the only people there at the time ,right behind us came a man a boy and a lady and orderes after us . they were served 1st we waited and waited finally i went and asked about our order they had forgottenwhat we had ordered. the whopper the meat was not cooked it was red still the chicken was burned ,fries were cold the place smelled like something was burning.
It used to be a very good place to get a burger they are not char-broiled anymore.
what happened |
| truthtalker | 11/13/11 |
| I got on this website by googling something else, but was mesmerized by the utter stupidity. First, you all aren't that important ; please do not grace bk with your presence. Mistakes happen, ever consider checking your bag before driving away? Yes it should be correct but it happens. And any intelligent person can understand that the employees didn't purposely charge your card twice. Are you kidding me? How would they even get the extra money genius? Your bank has to reverse the charge and wow it takes couple days. If u can't be without that $5 for few days, I think you have bigger worries and instead of being condescending and insinuating the workers pocketed your money, check into reality. My favorite thus far is the roach. Probably didn't happen since you are threatening them because you are so devastated, but if you receive money by days end, your devastation subsides. If true, get over it. Every restaurin the world has roaches. Sorry to break it to you. All of you petty people attempting to get ppl fired because you had an inconvenience is disgusting. Maybe the employee was out of line, but somehow I thinkyou are as much to blame. Its fast food, if its not to your standards fucking cook at home. You really think that $5 in your pocket makes the company? Hell id pay u that not to come back. You all put down these workers like they are less than you, and its sickening. Burger king, if you fire employees based soley on a customers complaint, then you are n9t a company that values your employees. Everyone needs to find a hobby rather than bitch bout their fast food order. You aren't the only customer in restaurant so learn to wait and be polite or get off your fat asses and cook. I bet you all go to restaurants and don't tip or don't tip properly. Service in this country has gone a little down hill but guess why: because customers have become rude, impatient, disrespectful, and don't tip. Gee I wonder why good servers have left the industry or frankly don't give a damn if you had to wait 5 extra mins. Inconsiderate, entitled trash and you have the nerve to write corporate over a burger. I'm a server and a great one and while majority of u label us stupid and lazy, I have a college degree and teaching credential but make more money than half of teachers and used to enjoy the public.so look down your noses all you want but please do the world a favor and keep your money and stay home. We really do not want your business if it entails dealing with your rudeness and negativity. |
| patty collums | 11/13/11 |
| i like going to burger king, some of the food is great, specially the cholotate shakes yum but there is one emplorer si kida cause trouble this is in pontotoc ms highway 15, her name is betina. she is not and i mean not very polite at least towards me. kinda causes trouble betina. sorry missed spelled words. |
| Angelique Miller | 11/11/11 |
| I started working at Burger King in Richmond Virginia 2 monthes ago. It was the second time I had worked there, it was one of my first jobs as a teenager, and I really enjoyed working there. I was very suprised when I began working at this corporate store. Employees came and went as they pleased and did what they wanted at work. It was nothing for employees not to show up at all and still have their jobs, use their cell phones while making sandwiches, or just go in the office and sit their whole shift. I came to work everyday on time and worked while I was there. You can imagine how upset I was when my general manager looking very upset told me she had to fire me because her bosses boss, who I am assuming is a regional manager because hes over the district manager, said she had too. This is a man I have never met and never listened to my side of the incident I was being fired for. The reason she tells me I am being fired is a I backed a gentleman up the night before, even though thats what I was taught to do while in training when there is a large order or someone takes a long time to order and its just one car. The man had apparently gotten offended when he asked why I had backed him up and I explained it was because he had a large order and he thought I was referring to his weight. Since then I have been trying to get in touch with HR with no luck. Why can't employess speak with a real live person? Right now its close to christmas and I have 2 kids. Things are up in the air all because I backed a car up as I was trained to do. |
| Samantha | 11/4/11 |
| My husband went to Burger King and ordered 1 of the mushroom burgers. They took 20 minutes to make it, When they finally gave it to him it was the wrong order. The manager literally argued with my husband that she gave him the right order. My husband looked at her and said this is a crummy place and she looked looked at him while he was in his work uniform and said well look where you work!!!! That is pooor customer service, And to be a manger they should know nooot to talk to you customers like that and that manager is not setting a good example for her employees. She's needs to be fired. This was the Burger King on Sam Rittenburg in West Ashley South Carolina, The managers name is Debra. |
| Edith Neilson | 11/6/11 |
| I eat at Burger King, but, I also work there. I work at the store in Perryville,Mo. I have been there six years at the end of September. I am a loyal and dependable employee. I use to come in on my days off, clock in early, and stay over if they needed someone. The first two years I worked I had no problems with transportation. Then my daughters schedule changed. She is now working two jobs, and we only have one car between us. So I started riding with co-workers. I have been riding with co-workers on and off for the last four years and nothing was said. But, here recently they told me I could not ride with co-workers. Why does it matter how I get to work, as long as I get there. I did sign, when I first went to work, that I had reliable transportation, but, that changed when my daughter got a second job. I am willing to get to work however I can. People in other jobs carpool all the time. Why is this different. Thank You. |
| Blaire N | 11/7/11 |
| Wow! Baton rouge, la store #11511.. Just drove up to get breakfast for a movie crew I work for that is right next to this BK. Go to order breakfast but the sign isnt changed for lunch to breakfast. I couldn't hear the lady in the speak so I drive up to a manager giving me the 'go to he'll look'. I said "couldn't hear you and I can't see what's for breakfast'.. She replied with so much rude attitude 'you mean you don't know what you want?' I said again ' I need to look at the menu'.. Switching the sign seemed like a great deal of trouble for her and I should have know what all was kn the BK menu even though I'm a vegan and was just picking up for the actors. She rolled her eyes and raised her voice to be then I asked for here number. She said 'I can fix the sign but I have to find someone and the guy that supposed to do it is sweeping the parking lot'.... What? Then stop sweeping and show me the menu? I mean woah. Rude rude rude. I came back an told the whole studios and came back with mc donalds |
| Wes Roberts | 11/2/11 |
To Who It May Concern-
Yesterday around; 3:30 I was At a Burger King in Augusta, Ga. I ordered a number two "double whopper meal." Proceeding my order they attempted to give me a number one "whopper meal." After fixing my order I filled my cup up with coca cola, and sat down to eat. Then, after finishing my meal Have way through my coke I almost swallow a roach.
I have contacted the local health dept, and a lawyer. I have been sick to my stomach since it happened and mentally am scared to eat fast food ever again. I would rather settle out of court but If I dont here back by the end of the day. My lawyer is taking action.
Thanks Again,
WES R. |
| Jay K | 10/24/11 |
| I have been to your La Habra Ca. location twice in 10 days. OMG. You advertise have it your way. LMAO. Both times order was completely wrong. I call the stoe and talk to the manager(Freddie) what a JOKE! I am so glad I dont have a manager at my shop that is USELESS. I tried calling your corporate office 5 times and no answer. Wont even let me lave a message. Way to go BK. McDonalds just got my family 4 life thanks to your pathetic management and waste of space staff. |
| Mary Agostino, retiree | 10/21/11 |
Impossible trying to reach H R to ask a question.
If I join extend-health, will it affect any & all benefits I receive now?
Joeagostino1@gmail.com |
| | 10/16/11 |
hi, i have been applying for a job at BK in the passt 3 monthes, at Arlington va location, store #5656...well, all employees and ever manegars have no work authorization. I live a cross the street and as I said I have been applying for 3 monthes and i still get no answer, and all they say is (we have no posstion).
The government is the people and we are the people, and im willing to contact the US immgration services and stand up for my right as a legal residence.
9.10 percentge of the legal residence and the US citizen are uneployment. |
| Michele Scott | 10/13/11 |
| I just received very poor service from the Burger King in Dacula Georgia from the assistant manager Mayela. My husband picked up an order at 5:30 pm. When he got home at 6:15 he realized that an item was missing. We do not live close to the Burger King but since we had to pick up our daughter from a field trip at 7:00 we decided to bring the receipt and explain that they forgot an item. Mayela was at the window and argued with me that she put the burger in the bag. She did not and my husband did not get his dinner. She argued back and forth about whether the sandwich was in the bag or not. She told me "you cannot come back 4 hours later and ask for the sandwich". I explained that it had only been 2 hours and that we did not live close. She closed the window on me, and I could tell that she was talking about me to the employees. She then came back to the window and tossed the bag to me. I asked for a regional manager's number and she said "it's in there" and then closed the window. This was horrible customer service! I only wanted the sandwich that we paid for and instead got an argument and attitude from your employee. In this economy, no one can stand to loose one customer but you have now lost my business. |
| ALBERT MARTH | 10/12/11 |
| I THOUGHT I WOULD GIVE BURGER KING ONE MORE CHANCE.. YESTERDAY THAT SECONDE CHANCE WAS AGAIN A NIGHTMARE! MY ORDER WAS GIVEN OVER THE DRIVE UP COMMUNICATOR. I REPEATED MY ORDER SEVERAL TIMES. EACH TIME IT WAS ANSWERED BY A DRIVE UP PERSON... THE ORDER WAS WRONG! I ASSUME THAT THE NEXT PERSWON I SPOKE WITH WAS THE MANAGER. I GAVE HIM THE ORDER. HE REPEATED IT TO ME. I PAID FOR THE ORDER AND DROVE HOME WHICH IS NOT A SHORT DRIVE! WHEN I GOT HOME THE ENTIRE ORDER WAS WRONG! I CALLED UP AND LET THE PHONE RING FOR QUITE AWHILE. SOMEONE ANSWERED AND IMMEDIATELY DISCONNECTED ME. I COULD NOT GET A PHONE CALL THROUGH AGAIN. I KEPT GETTING BUSY SIGNALS! THIS bk STORE IS IN POINCIANA, FL. YOU HAVE A SEVERE CUSTOMER RELATIONS PROBLEM HERE! I LIKE YOUR PRODUCTS! YOUR HELP AT THIS STORE IS WAY BELOW PAR! THEIR POOR SERVICE OUT WEIGHS YOUR GOOD PRODUCT! I CAN NOT SEE ME RETURNIN G TO THIS STORE EVER! ALBERT MARTH lsudad@verizon.net |
| Mr Walton | 10/10/11 |
| went to eat at BK yesterday with my wife and they were not wearing gloves fixing the food. We left and went to Wendys. this is after going to two different BKs around town. We have scratched BK off our lists of fast food restaurant and we would have got a pretty good deal using the coupons we had but felt it wasnt worth it. |
| melly sue | 10/4/11 |
| 3100 dallas high shoalsrd,dallas,north carolina,28034. you need to send someone to this burger king,they suck!we have to wait 20 minutes in the drive thru,before they take your order,this goes for each driver who pulls up,then they take your,order,you pay,pull around the building and wait another 20 minutes for them to bring out your order,then all 5 burgers are ice cold,some drivers have to go around the drive thru twice just to place a order,these lazy ,sorry people who work there,sure aint working,the burgers are always cold,even at lunch,dinner,we have HIGH unemployment here in dallas,FIRE THESE LAZY ONES,and hire all new ones,they are getting by ,not doing their job,put a undercover there,and you will see,for your self,we all like burger king,but HATE the dallas one in nc,cause of the employees who half work their,throw them on the street and get someone who likes working,my 73 yr.old mother still works and can run a circle around all these sorry employees. this has been going on for at least 2 yrs. now,tired of it,the one in gastonia,nc isn't like this,love their,live closer to the dallas one,heck put one in cherryville,nc .they love working!!!!!melly sue |
| joshua oppell | 9/26/11 |
I went into the location of main street in bridgeport and was met by a rude cashier who took the liberty of cussing me out because in his mind I was taking to long to make my order. this happened yesterday around 2:00 pm the name he had on his name tag was David can someone please look into this I am a regular customer to burger king and I do not want an incident like this one to change my look on the company.
thank you for your time looking into this matter |
| L. Warren | 9/25/11 |
| I didnt know that burger king was so hard up that they would steal money from Red Cross volunteers. Bought a valus meal from B.K. got an ice cream and it cost me $8.68. These crooks ran me staff card twice. They say that I would get my money back but it hasnt been put back into my account yet. will not trade at B.K. for I dont trust them. The manager knows that B.K. owes me the money, but hasnt put it back into my account. Am a ham operator and can talk all over the USA. Word of mouth makes bad business. I guess the manager doesnt make enough money, so his associates find ways to cheat people. If you eat there watch your credit card. |
| Angie H. | 9/23/11 |
| 9/23/11-i went to ponca city, oklahoma's bk with a friend of mine last night. drive thru was packed, so we decide to go in. when we get up to order we see a "customer do it yourself" pay and order machine. After pressing a couple of buttons we realize, How are we going to use the coupon we had?, so we just left. the customer should not be the one's to take the order and pay. it should be the employee's job. Isn't that one of the things their getting paid to do. after having bad service years ago, i quit going and to go now and see if service and food are better, but instead see that machine. What if you do make a mistake and need help to fix it, the people in line are waiting to place their orders and pay, so your left holdong the line up (if there was a line lol lol lol). my friend used to work at ponca city, ok's bk years ago, so she really knows how dumb that machine is and how customers should be treated with their service and orders. And she see's now that it's not like what she gave them. she gave people what they wanted and left them leaving happy with the service she gave them. |
| Debbie West | 9/23/11 |
| I don't even think 1 star is earned, but there is no lower score. I left your store #1427 in Lake Charles La this morning upset and will never go back to that location, if I go to any location at all. The drive thru was loaded and so I thought going inside to place an order for a simple sausage biscuit would be quicker. the MANAGER was just handing an inside customer his change, and walked away - I thought - to fill his order. OMG -- she went to the window area and proceed to measure hot water in a bowl, and actually made oatmeal to bring to someone in the back kitchen area. Now - it's not like noone could see a waiting customer at the counter - for a while because this worker was not quick - and when I finally asked if anyone was working the front area - she then started to fill the other customer waiting order, and told me she would be right with me. I told her to forget it, and asked what the store # was - instead she said she was sorry and that she was just fixing breakfast for someone. I asked again for the store #, and actually had to ask a 4th time before she gave it to me. To ignore a customer - then excuse the behaviour by telling the customer you were fixing breakfast for someone (not even fixing it for a customer) is appalling. I can count on one hand how often I have ever been to McDonald's - and I never took my child to McDonald's - but I will certainly reconsider Burger King in the same manner. Poor customer service is totally unacceptable - especially in this economy where there are eating places that will acknowledge my presence, and give me the courtesy of knowing in advance that they will be with me in a minute. Not just leave me standing! |
| Jessica Turner | 8/8/11 |
I have been working with Burger King for at least four weeks now. I love the job and the work seems nice and fair. But I found that while I was applying the manager that I was interviewing with was leaving. So, instead of getting the call to pick up my uniform I waited a full week and got no call. When I went to Store #12123 I spoke to the manager that seemed to have no idea of my appilcation.
When I did start working it was nice, I liked my coworkers and what I was doing, the customers were wonderful as well. But, as of recently the manager has begun to change the schedules at random and requires the employees to call every day to confirm the schedule. I think it's rediculus because the manager will change the schedule without any warning at all. I went in just the other day to tell her I had an doctor appointment and found I was suposed to be working in an hour. When my schedule was set for me to arive five ours from that time.
I understand the manager is new but if she can't make a schedule properly she has no business to manage a store. I've heard from the others that she used to do this at other stores and will not change at all.
Of course, I plan to quit. I have classes to worry about in a matter of days. I wont have my manager jerking me around when I have other things to worry about. |
| 6 co-workers buena Park, CA | 8/8/11 |
| Only because at this moment prior to 7:00 PM PST, we were turned down for an offer openly advertised for weeks for WHOPPERS @ $0.88 cents each. There was no dis-closure as to as long as they last or any other conditions. Offers trhat disclose no outages are bogus, mis-leading, and fraudulant. Wow did you ever cause distain for your lake of planning. Sham on you to make offers you cannot fulfill and not offer rain checks like any other legitimate organization would do. After visitng three King's attempting to be satisfied by offer we decided a boycott is in order and will make every attempt to make these practices and a known to all we know and meet. THANKS JACK IN THE BOX for feeding us |
| Ronald McDonald | 8/9/11 |
Oh my, these poor souls. What will they do??? Poor Deborah couldn't get a chicken sandwich for 4 bucks because it wasn't Monday...the poor thing. People going to the national media and local news because their burger was a little crusty.
Get effing real people. If you want to be that anal about your food, stop being lazy and cook it yourself. |
| Paul R. Jones | 8/12/11 |
I am deeply disturbed by your current television ad campaign for Burger King's "mini" hamburgers, entitled "Sharing."
The ad shows numerous vignettes of people taking these burgers from others while the original purchaser is distracted and not looking. The little jingle and voice-over imply that this is all good, clean, harmless fun.
Stop and think. What message are you sending to children that watch this ad? They see a person (in some instances adults -- who are supposed to be role models) snatching a burger from another person. You are telling America's children that it is acceptable to take something (in this case, a hamburger) that they have not paid for. "Sharing" without consent is not sharing at all. It is stealing; theft, nothing less.
What would you do if I came into a Burger King, grabbed up a few mini-hamburgers from the counter, and ran out with them? Aug 9, 2011
I mean, if you are promoting sharing without paying, then I should be able to just walk in and take free hamburgers, as long as I sing the little 'sharing, sharing' jingle on my way out the door.
There is no way you put a positive can spin on this. This was a stupid idea. I have an undergraduate degree in advertising and cannot believe that (1) some ad agency actually sold you this idea; or (2) that your corporate offices actually accepted it.
Is it any wonder that America's youth have developed a callous attitude toward their fellow human beings? Are you surprised that theft and robbery are rampant in America? It is advertising like this that is the reason.
You can rest assured that I will no longer patronize Burger King. Shame on you; shame, shame, shame.
Paul R. Jones
Fairhope, AL
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| dale forrest | 9/19/11 |
| i like burger king it is soooo good and i love it when the servers do not wash their hands before serving the food :) it keeps me happy when they do that it means ALOT to me |
| dale forrest | 9/19/11 |
| i like burger king it is soooo good and i love it when the servers do not wash their hands before serving the food :) it keeps me happy when they do that it means ALOT to me i also lo9ve it when there are bugs in my drink i love their blood and i like it when i get to taste somehting new for a change, tasting the same old flavor over and over and over again just isn't anymore fun so that is my personal opinion but i guess it is not personal anymore if i just told you guys huh? |
| dale forrest | 9/19/11 |
| i like burger king it is soooo good and i love it when the servers do not wash their hands before serving the food :) it keeps me happy when they do that it means ALOT to me i also love it when there are bugs in my drink i love their blood and i like it when i get to taste somehting new for a change, tasting the same old flavor over and over and over again just isn't anymore fun so that is my personal opinion but i guess it is not personal anymore if i just told you guys huh? |
| Phil | 8/17/11 |
| Thank you for the BK MIMIS there great, my young grandchildren loved them and Adults alike PS: Better than White Castles of Detroit, Thank you from Va. Beach Va. |
| A ex patron but not a con | 8/17/11 |
| To who it may concern i am a patron of Burger King for over 4 decades as my family is likewise. Because first and foremost there burgers far supercede Micdonalds and other competers for Quality, Quantity, and Bang for the Buck. So my complaint is on this day aug17 2011 at 1pm apon visiting visiting Burger King in cape coral florida store915 cape coral prk wy as i have done so hundreds of times in past. I was declined purchase of a meal, not to be mistaken the manager was doing her job. But because of the decline of a meal with a debit card that i have used hundreds of times before with out a problem though it is my money and my wifes card of 25 yrs thk you. and used it there in past and all over this town for ive never had a problem. My complaint is that in my frustrations, i was upset and now very sorry. FOR OUR LACK OF FREEDOM OF SPEECH. As a bisness owner here in the Greater sw Florida erea for over 10 yrs. The manager called law enforcement on me for using but not directing frustrations on your company and its new policyies and not at her thk you. (ITS A BURGER) Double whopper with cheese, and you cant buy one like it thk you. so i asked for a regional managers # and she got VERY emotional and said i can have a refund or she was goin to call the Police witch i replied (ITS A BURGER) But if it makes u feel better do so. And she did they were there in record time,So good job your store is safe. But my question is are your customers, From lack of exspierence of management. Furthermore i have been told by law enforcement not to visit your store. And this does sadden me (mmm THAT BURGER). As i told the officers when they arrived that was video this event and was doing so as they interrogated me so it would not escalate on the 6 oclock news. For this could jeopardize my business. When really i was asking for a (BURGER) like i have done so hundreds of times before thk you. So again like i told the officers i apologize for taken time out of there day of fighting true crime and as they ran my license and verified I DO NOT GET, MAKE, OR CAUSE TROUBLE EVER THANK YOU. AND NO BURGER IS WORTH GOING TO JAIL, KING OR NOT. So i do hope this does'nt fall on deaf ears for i i am not seeking anything i havent worked for .Except a closer look at your policys when to call law enforcement thk you An ex PATRON NOT CON |
| joe deliso | 8/24/11 |
| I think that there is a major problem with corporate involvement in regards to overseeing problems at your restaraunts in relations to cleanliness and sanitary practices with food preparation.I have been a victim of some type and sickness and condition while dining at your establishments for the last 25 years since I was a employee for 3 times.I dont want to pay for any of it and I wanted to settle without going to court with somone in private.The most recent problem occured at your beaumont location and also your west oceanside location 2 times at amtrak station and 78 at jefferson st.Can you please return mail to delisojoseph@hotmail.com?Thankyou for you time goodbye. |
| Linda shemenski | 8/28/11 |
| Just enjoyed the best whopper and onion rings at store number 17632. Nice and friendly too. After hiuricane irene it is good to be able to count on a dependable meal! Well done! |
| J Henderson | 8/29/11 |
| I am a veteran of the United States Of America and very offened that you use the American Flag as an advertisement symbol to draw folks in for your business. The problem with this is you disrespect our country by leaving a very large flag fly that has been torn to a thread. Men and women have died so you can sell your burgers. Lets get real.I took our flag of the United States Of America down at one of your stores. You are a Disgrace to our country.If you want to fly your flag and direspect it then use the King with hiincerely A veteran of the U.S. ARMYs face on it. Your managers and the corporate do not have a clue. I know this is very poor PR.You lost my business. To leave the American Flag in this shape which was rag like, Pleeeeze for once look UPPPPPP!!!!!!!. Sincerely, A Veteran of the United States of AMERICA I DID IT MY WAY!!!!!!! HOOORA |
| Paula Hammon | 9/1/11 |
This morning just like I do a couple of times a week, I stopped by one of your stores to get breakfast on my way to work. However as of this morning I have been told that I am no longer allowed on the property at 1055 S, Riverside Medford Oregon.
This is what happened. I ordered the BK Breakfast Muffin Sandwich after seeing it on the speaker screen for $1.00 . I then was told that it was not $1.00 but it was now $1.49 ( I believe was the price I was told). I had already been sitting there waiting for more than 5 minutes while the people inside where too busy to take my order. ( I was the only customer on the property until a truck pulled up behind me). After discussing the matter of the price and that the screen showed the item for $1.00 and being told it was impossible because the young man himself had changed it , I drove to the window. Where again the young man Jason continued to treat me very poorly. I told him I did not appreciate being treated like he was treating me and he said he was refusing me service. I told him pretty much I had already decided to not order anything because of the treatment and that I would be contacting his manager. He then threatened to call the cops on me and told me to never come back to the store. I did stop on my way off of the property to take a couple of shots of the screen that advertised the item for only $1.00. He then came out of the store to chase me off. I told him I wasn’t hurting anything and not to talk to me I was leaving. He continued to try to argue with me. I told him to look at the screen and he did seeing that the item was on there for $1.00. Still he said I was wrong and the item was not $1.00. Yes we are talking about pennies here. But really we are talking about a store that is difficult to get into because of the location and traffic barriers, yet I drive around the block to go there a couple of times a week. Or should I say used to, considering that this employee has kicked me off of you property and told me to never come back
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| kevin lewis | 9/3/11 |
| Burger King refuses to let me or my wife have 30 minute breaks as described in maine state law. they say we can only have a 15 minute break if we work an 8 hour shift, and sometimes we dont even get a break because they say its too busy. and often times they keep us after our normal shift by at least a half hour without even asking. we are TOLD to stay or we get written up. we both work at separate burger kings by the way. my wife just worked a 59 hour week with maybe 45 minutes of actual break time. this is intolerable and wrong. |
| RICHARD STRATTON | 9/4/11 |
| I FOUND A ROACH IN MY CHICKEN TENDERS. I CALLED THE STORE TO COMPLAIN BUT NO ONE SEEMED TO CARE. ASKED FOR THE OWNER TO CALL ME BACK 3 HOURS AGO NOTHING YET. I DON'T WANT ANY COUPONS I WANT THE STORE CLOSED. I AM IN THE PROCESS OF MAKING FLYERS WITH PHOTOS OF THE FOOD IN QUESTION. I AM GOING TO PUT THEM UP ALL OVER FLATBUSH AVE BY NOSTRAND WHERE THE BURGER KING IS LOCATED.THE ADDRESS IS 13 HILLEL PLACE BROOKLN NY 11210. TRIED TO BE NICE AT FIRST DIDN'T WORK. SO PLAN B!!!! |
| Gerardo Chavez | 9/11/11 |
| 9/11/11 7:52 am pittsburg CA. I ordered 5 BK stackers the employee told me that they don't make lunch till 9:30 am. And that all they had a the time was breakfast. I guess you can't have it your way. What bothered me was when I asked him. Where does it say that they only serv breakfast and no lunch from what time? till what time? This is not the first incident I've had with this same location. Twice I've asked for a cup of water with my order. And they didn't give me the cup of water. Another time was with a coupon buy one get one free. The coupon was still valid it was not expired. They told me that the coupon was not valid during those hours it was around 11 pm at night. I asked them were dose it say that on the coupon. It didn't, they didn't honor the coupon. What exactly do you mean by have it your way! Because I've not had it my way several times. P.S.. I would have given a 0 star rating but there was no option for that. This is poor service. And bad communication to your customers |
| Gerardo | 9/11/11 |
| 9/11/11 7:52 am pittsburg CA on railroad ave. I ordered 5 BK stackers the employee told me that they don't make lunch till 9:30 am. And that all they had a the time was breakfast. I guess you can't have it your way. What bothered me was when I asked him. Where does it say that they only serv breakfast and no lunch from what time? till what time? This is not the first incident I've had with this same location. Twice I've asked for a cup of water with my order. And they didn't give me the cup of water. Another time was with a coupon buy one get one free. The coupon was still valid it was not expired. They told me that the coupon was not valid during those hours it was around 11 pm at night. I asked them were dose it say that on the coupon. It didn't, they didn't honor the coupon. What exactly do you mean by have it your way! Because I've not had it my way several times. P.S.. I would have given a 0 star rating but there was no option for that. This is poor service. And bad communication to your customers |
| South Belair Rd in Augusta, GA | 9/12/11 |
| This Burger King is filled with very poor management..work hour are began cut over what other employees and manager say..most employees are giving hours because they do favors for managers outside of the work place..some employees are began paid for not began on the clock during store hours....something needs to be done about this situation right away..starting with the store manager.. |
| chrissy camara | 9/13/11 |
I think there should an option of no stars because your bk store nor coporate offices deserve one star.......needless to say I am never ever going to BK again!!!!!!!!!!
Always get screwed in the drive thru and today was no different. I called the store to make a complaint only to be left on hold for 20 min. Noone ever returned to pick up my call. I then proceed to call coporate office and I am left on indefinate hold. What kind of consumer relations does this coporation run? A very poor one at that. I feel that when you pay for something you don't get and you try to get the situation corrected and noone seems to even care is called theft. BK is stealing from all people. |
| Candice Jones | 9/14/11 |
| I went to Burger King on September 8, 2011, store #11511 in Baton Rouge, LA, at 2:11PM. Later that night while cleaning, I found a dirty part off the drink machine in my cup, after consuming all the drink. I called to the store and asked if they were missing a part and the employee replied, " yes, that's why our coke been acting crazy." I did order a coke with my meal. Then he started laughing and asked me if it was in my cup. I really didn't find the matter funny. The object is really dirty too. I am very disgusted and disappointed. |
| Debrah R. Smith | 9/14/11 |
| I went to the burger king in the st. louis mill mall and i was highly disappointed in service. when i walked up to the register there where a bunch of hms host girls talking around like there was nothing to do. The counter was also in disarray. The manager whom had short hair on one side and long hair on the other was talking to the girls as if they had catching up to do. And i remeber a young lady asking a lady in the back to drop fries and she did. My food was already up and it was just sitting on the chute. i then noticed that there was one girl in the kitchen cooking and working really well. I think the other ladies need to be trained or fired. Especially the manager because that is not good service. The girl in the back did an awesome job!! but i will only come back to this burger king if those young teenage girls are gone or trained better!! St. Louis Mills Mall...Hazelwood Mo |
| Amber | 9/14/11 |
| I went to the drive thru in westland mi on middlebelt I go there all the time and the same girl is working the time I go. she NEVER get my order right or anyones who I know. I went there tonoght 9/14/2011 and came home and when I was giving everyone their food there was a triple stack missing so I go back up there tell her there was missing one she 1ST off told me no she knows they are all there then asked for my bags witch are at home so my family could eat. long story short she is the worst employee for any company I have ever seen. and hopefully bk takes what is said on here when doing her reviews! as long as she's there they will lose business I would rather drive the extra 15 mins somewhere else btw her name was Ashley R. |
| RICHARD STRATTON | 9/5/11 |
| I WENT TO THE BURGER KING LOCATED AT 13 HILLEL PLACE IN BROOKLYN. I WAS SERVED CHIKEN TENDERS WITH A ROACH FRIED TO ONE OF THE TENDERS. I TRIED TO CONTACT THE OWNER BUT HE NEVER CALLED ME BACK!!!!! |
| janet taylor | 9/6/11 |
| my son and I visited burger king at 6038 memorial dr. stone mtn ga. we ordered steak house burgers. my son took a bite into the burger and found bugs in the burger. this was a very horrible experience. He spit the burger out. There was this other customer who witnessed the whole ordeal. He went to the manager and explained. She just said i will give you your money back. She did not go to the sandwich preparer to see what was wrong she was not apologenic at all. she was apathetic. The people are unclean. they are not customer service oriented. I hve visted this restaurant on other occasions and witnessed people fixing bugers with out gloves or keeping gloves on and sweep and then return back to the grill with the same gloves. These people could care less about the customer.I visited the store at 571 dekalb ind way decatur ga 30030 and noticed a guy working there who was workig at the stone mtn location he made jokes about the incident that says a lot about burger king and tetype of people they hire. |
| Rhys | 9/6/11 |
| I ordered a cheeseburger kid's meal with ketchup, french fries, and a fruit punch Hi-C for my son at the Drive-thru at the Burger King in Marquette Michigan. I ordered a Hershey Sundae Pie. When we got home, my pie was half melted and my son said his 'Burger had no cheese, and was cold.' He also said his Hi-C was 'Just pink water.' But my son did drink the 'pink water.' However, when he opened the cup to eat the ice, he showed me 2 dead ants inside the cup! I am very disappointed in Burger King, and my son could have gotten sick! The woman at the Drive-thru window was extremely inexperienced and could not even find the Hi-C on the pop machine! We are never coming back! I only gave 2 stars because my pie was eatable. |
| todd anderson | 9/8/11 |
| burger king in pendleton or, 97801 need's to be shut down now. thay have the worst service ever that i have seen in my life. |
| Shawn clarkson | 9/10/11 |
| I have been to the burgerking in eustis fl two times in a row both times my food was cold it was terrible ive called the store bout ¤ times and no one will answer the phone then I try callin corperate and they are closed this is the worst fast food experance ive ever had burgerking is terrible I wont go there anymore |
| AMY WAGGONER | 8/25/11 |
We ordered (2) 4-Pk of the new mini cheeseburgers but received hamburgers. My real complaint is the fact that the meat was raw when we got it. The hamburger was pink with blood still draining. I called the restaurant where we ordered and the service was as bad as the food. I waited in the drive thru for a good 5 min before my order was taken, it was dark outside and the outside lights were not turned on-could not see the menu at all, the employee who took my order was very rude and I will never return to this restaurant again. My whole family lost their appetites after this order.
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| john white | 7/14/11 |
| people like Jackie Moore is why this country will never be totally free just because you dont like a commercial or think its not sets a bad example then it needs to be removed belive me when i tell you ive seen a lot worst commercials on tv but to think that commercial is some how going to spawn a generation of criminals is silly and saying that they just lost a customer lol you think they are losing any sleep try to get you back as a customer your $5-$6 you spend every now and then that you stop there if you ever stoped there isnt going to hurt them 1 bit they got burger kings all over the world |
| Honda 2007 | 7/22/11 |
Hello,
I am emailing you regarding an incident on 06/29/11 at a local Burger King in my area in Fairfield Ohio. I called the corporate office on the next day 06/30/11 and they assured that someone would be contacting me within 3-5 days and I have yet to receive a follow up phone call.
On 06/29/11 a relative along with myself entered BKing around 9:30 pm. A manager name Bob took our order after standing there for a couple of minutes along with 2 or 3 people behind us. Afterwards we waited on our food as we realized we had been waiting for going on 15 minutes, still no one came up to us and acknowledged our wait time or apologized so as we continue to wait patiently 20 minutes had gone by so I just asked manager could we have a drink or a fry for our wait?? In a nasty tone he replied No You Can Not! So I said ok I just asked a question, he replied "Well there's your answer' again in a nasty unprofessional tone. So I said sir you have a really nasty attitude are you having a bad day?? His response was "I'm not being nasty but I can" and "that it's not nasty I'm just direct and forward so I said ok. He gave us our food after about 25 minutes and we proceeded out with our minds made up never to return to another Burger King.
I have never been so humiliated by a Manager in my life. I think this was so unprofessional and no one wants to pay their money to any establishment with that kind of customer service.
Please force your rules on how important customer service is at this location, obviously it's not there.
Please notice the date this took place 06/29/11 and I still have not heard from anyone.
Burger King store#3466
Fairfield Ohio
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| Brenda Lautenschlaeger | 8/3/11 |
| After going into the Burger King in Grand Haven, Michigan which I will never enter their bldg. again. One they are not compliant with the American's With Disabilities Act (I am a Barrire Free Advocate) after being told this a couple of times they still refuse to make their store legal...then last night Aug. 2, 2011 we were in eating dinner which we hardly ever do, they had a guy out there doing the lawn and using a power blower to clean the drive way of the trash that they were to lazy to have someone go out and pick up we come out and our white truck and the car next to ours was just covered in dirt black spots that came from the power blower, when I spoke to the guy that did this he is like I just work for BK I told him well how would you like it if I did this to your car. He told me I guess it would not be a big deal we also own a 1966 Mustang I told him your so lucky that was not my other car. I then went into the store to speak with the manager (if that is what you can call him) He was like I don't really see what the problem is.....and if you have to call the Corp. office. My husband made him come out to see the damages thinking that he would make a report to turn into his district manager as well and he is like their is nothing I can do. I will never do business with a company that just has no care or concern for their customers..... |
| Bettina Muskwe | 7/2/11 |
I was recently at the Burger King on South Street in Elgin, IL. I ordered an icee and after taking one sip I had to spit out the drink, only to find a black unidentifiable
item in my drink. I went in to show the manger and he asked me what is was and what I wanted him to do. He slid me a cup and told me to get a fountain drink. I will never go back to any Burger King again. |
| Keven Kerrison | 6/30/11 |
To MR Alexandre Behring Chairman of the Board
Complaint about Burger King Australian Branch, HUNGRY JACKS, store Rockingham Western Australia
I have been a loyal customer since Hungry Jacks (BURGER KING AUSTRALIA) opened its first branch in 1972 in Cannington Perth Western Australia. I have eaten Burger King in The United Kingdom, Ireland, France and Germany...Never once had I EVER been told that sorry you can only have 1 Whopper because we have not got any beef patties left, that happened last night in Rockingham at 1832 hrs, That is worse than a fish and chip shop running out of fish and chips, This store is now the butt of jokes here. Seriously How can I have it my way if you have no food in your store at 630pm at night, lucky for me there was a MacDonals just down the road and Guess what? they HAD MEAT.So for the FIRST time in 39 years I defected to the DARK SIDE. and guess what OBIWAN? They were ok. So No longer will I have to wait in the drive through que for 20 minutes, with no escape route!, no longer will I have to eat soggy mush that looks nothing like the posted pictures, no longer will I have cold food, and other peoples orders, or missing food, no longer will I put up with gum chewing uninformed and clueless staff....Do you know why?, because, even though I am not used to the taste of Macca's, i will get used to it because it was hot, not musshy, Fries where out of this world the order taken and drove through within 3 minutes. So YOU need to fly over here and sort this branch out before its too late Mr Chairman Alexandre Behring .
You probably will ignore this message, but hey I took it to the top! |
Mark Meinecke  | 6/10/11 |
| I think it is safe to assume that good reviews are written less often than bad reviews. Convenience comes with a higher price tag than self-sufficiency and we expect the end product to be as good or better than what we can achieve ourselves. Considering the fact that these services are created with the concept that specialization achieves high quality, a bad experience often times makes an impression on us when a good one doesn't b/c we expect a good experience, not a bad one. It is with this concept that I write this review. I have been frequenting store #13339 in Wichita, KS, for about two years. It seems the economic recession has had an unexpected impact on this store. The service, quality, and appearance has actually been better recently than it was three or four years ago. My six-year-old granddaughter was looking for an alternative to Mickey D's and suggested Burger King. I remembered the Burger King I quit going to several years ago and was hesitant but decided to give it a try. The fries are always hot and fresh. The store is generally clean with an occasional sticky door handle, but the personnel are usually courteous and friendly when I give my complaint. I have noticed, however, that the charge for the same items ordered fluctuate from one visit to the next and that the receipts are not itemized. I like to itemize my cash-flow records, and when I call the store to get a menu price they can only guess or they don't know. If I press them to tell me what a menu item costs, they get terse with me and hang up. I must remember to take notice of the prices when I order and do the math before I get to the window in the future b/c I really get upset when someone hangs up on me. |
| Carl Blaser | 6/7/11 |
Why does Burger King have a policy that allows their employees to fix foods without sanitation gloves? I don’t care if they wash their hands often. If they have a cut or something on their hands, that can set up a potential health hazard.
After seeing that practice at more than one store, I have changed my mind about eating at Burger King. You should follow the lead of your competitors. Sanitation should be key in the restaurant business
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| burger king employee | 5/31/11 |
| I work at the Burger King in Ocala Florida and I would like to report that they are working employees unfairly where as they work employees on 9-10 hour shifts with-out a break while they put every other employee in the store on at least 2 breaks and they keep takein money out of my check.cashing it before it ever touches my hands when I get my check it is in the form of cash and it is stapled in a piece of paper Im not sure if that is leagl or not but I will be checkin in to it I really feel betrayed I put my all in to this job and all they did is take avantage of me and other co-workers. |
| Alyssa | 6/1/11 |
| I'm not here to bash on burger king.... I do want to be honest and add their new chicken nuggets are disgusting. I miss the old chicken strips/crowns I grew up with. The new chicken nuggets have hard gristle chunks and no flavor. I had to throw them away. I was so disappointed. Please bring the old ones back Burger King. :( |
| Harry R. Manning | 6/3/11 |
| Hello Customers That Want Quailfied Managers On Duty : I am a regular customer at the store # 291 at 1431 East Dorthy Lane in Kettering, Ohio. I have personally observed the total qualifed Management staff at this location on many occasions. Tonite June 3rd, 2011 at 6:30 P.M. I was totally Denied by the Manager on duty my request for one of the free coupons that were to be passed out to the customers that night. There was a large stack of them to be passed out....but this manager decided not giving me one was totally up to her. -- I DISAGREE. I would also like to point out That on this same night on camera you can witness her totally unaccepting willingness to allow one of her Staffs young child to be free to roam BEHIND THE COUNTER in the working area with the food. This child was NOT at a Daycare....She has NO Business being back there AT ALL<> Please have upper management explain that to me and the HEALTH DEPT. I can personally state several violations of true lack of Management activity at this store # 291. Question.....Is it permitted for the Manager to Family members that are then permitted to attempt to carry on as if stated employee is a manager. -- Please check any and all records to see that No ILLEAGALS are employees of BURGER KING COMPANY. It is not looking good for Qualifed Managers to do that at this or any BK.--- A COMPLETE TURNOVER OF MANAGERS AT THIS LOCATION Is Needed . A True Manager Is NOT there. |
| Thom Paterno | 5/24/11 |
Wouldn't know what to do without our local Burger King Restaurants!! Nothing beats your burgers and onion rings. Servers are always courteous and friendly and service is almost always accurate.
One suggestion: beat out McDonalds and the other fast food restaurants by placing hand sanitizers at the counter. I believe it would help keep bathroom congestion to a minimum during rush periods.
Thom Paterno 5/24/11
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| traci allen | 5/28/11 |
| the food made us sick at burger king in halls crossroads today. my husband got food poisoning from the mayonnaise. i called to tell the teenage manager there and he was defiant and said that it was not from burger king that my husband got sick. the manager was rude and disrespectful. i was being nice in warning him about the mayo so that no one else would get sick from it. i will never go back there again. no wonder mcdonalds next door to bk does 1 million times more business than them!! |
| SAMUEL JOHN | 5/15/11 |
Saturday May 14,2011 at 9.00 pm I visited Burger King at 92-85 Queens Blvd,New York 11374 my order # 31 when I came home I found out the guy forgot to give me large onion ring.I called 718-575-0116 spoke to fraansu,told me to come back Sunday I went at 2.40
p.m.I explained to manager she told me she don't know anything about it and refused to
assist me.
Sunday I order with Ms.Mafiza,Fish and whopper buy one get one free and 2 chicken she refused me senior discount behind me came a spanish speeking couple she asked manager
and gave them discount their order # was 77 special preference for spanish couple and for me no senior discount.bad shopping experience for this burger king.
Samuel John
89-11-63rd Drive
Rego Park
New York 11374
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| Melissa K. | 4/30/11 |
| The Van Wert Burger King is horrible. We had it once and the service was rude and slow and the food was awful. Its was cold, tomato was mushy, lettuce was brown, and fries had so much salt on them they couldnt be eaten. So we didnt go back. Then we decided to try one more time almost a year later and the food was still terrible but one thing did change, everything we ordered was wrong besides our drinks. I would not recommend that anyone visit this store location. |
| Debra | 5/2/11 |
Worst services ever in the Drive Thru at location Ankeny, Iowa on 1st Street( Manager Kim.) Assisant Manager yells at customers and refuse's order's.
She yelled at my mother and I because one of her staff walked away after I started to pay and I told my mom I hated it when people did that. The Assisant Manager came to the window and started yelling about things that made no sense at us and telling us no one walked away and then refused to sell me my order. I told her I was going to report her and she said that was a good thing because her bosses supported her standing up for her staff. She told us to never come back gain. Very bad service, the worst in town...........
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| Disappointed | 5/4/11 |
Store #2520 Location: Del City
GM: Shellea Hanning
( the reason I know this information so well is because of the bunch of cards left on the front counter).
I am a night person, I loved to eat at Burger King. One of my friends suggested this store saying " The food and service has gotten so much better". And for a little bit of time she was right. There is this one cook there, she is so nice. I love her southern accent. I ordered a Whopper with cheese, no pickle no tomato. Before the other lady handed it out this woman came around the front and said " No wait, it has pickles on it. I need to remake the sandwich." I asked to speak to this cook. So the cook handed me the order and apologized for making my food incorrectly. I asked her how long she has been there and she told me about a month. I told her thank you for correcting the sandwich. This is what she said " It was my fault, I am sorry you had to wait alittle longer for your food. I try to make our customers happy. That is the main thing that matters to me, is making sure my customers are happy and their food prepared right, fresh, and neat."
Well, a week ago I came to the store on a Monday morning around 2am. That same nice cook was not there. My food was warm( not hot like it was suppose to be) the lettuce and such fell into my lap (which it is not suppose to do). I asked to speak to the cook. When I saw a different cook, I was horrified. I told him his work is messy. This is what he said " So, you got your food at a good time and that is all that matters." When he turned around I saw tatoos of naked women on the back of his head. You couldn't even hide something like that with a hat.
I do not know what happened to that nice lady cook there but you should really get her back. She cared about the customers. And that is what Burger King needs, are workers that care about the customers.
Needless to say I will not be going back to that Burger King or any other. McDonalds just gained another customer, which is one step closer to Burger King closing down.
You hire just anyone, and get rid of those that care.
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| Heath | 5/5/11 |
I want to say that not all Burger Kings are the same. I have visited all the Burger Kings in my local town Longview/Kelso, WA and the first one was on Oregon way in Longview, WA. The crew was very friendly and pleasant but the General Manager by the name of Marsha was incredibly rude and did not even say please or thank you. She handed me my pop through the drive thru window and all she said was, "HERE!" as she practically threw the pop in my window. I couldn't believe it. I then went to another Burger King out in Kelso, WA where the staff was again friendly, however, I ordered meals for my kids and myself and had to go back 3 times to have the meal corrected.
I then tought I would give Burger King one more chance and went to another Burger King on Ocean Beach HWY in Longview, WA and again the staff was very friendly. I was greeted also by a very professional gentleman, a manager by the name of Ian D. who to me went over and beyond to make me feel welcomed and like my being there meant a lot to the store. The cashier was also very pleasant. The inside of the store was nicely decorated and very clean, we got our order within a reasonable amount of time and it was all correct. It had to be the cleanest store I have seen in this area and this will be the store we visit when we are wanting Burger King. We have since been back several times and enjoyed our visit each time. |
| Florida Father | 4/26/11 |
| What is going on with BK these days? The people there want to kick you out as soon as possible and treat you like they have a higher education than you do. Dont use the bathroom and ddont order anything that they can touch..........actually I think you are better off just buying from a vending machine. |
| Mario Spencer | 4/24/11 |
| I just left Burger King restaurant #5156. I pulled up to order and the asked my order. When I got up to the window they didn't know what my order was and asked me to order again and then told me that they had bad iced tea and offered me fresh iced tea. I replied yes and received a cup of cold ice water with some color and no tea flavor at all. On top of all this I was waiting for my order for ten minutes in front of the store, I guarantee it was because they're cheating on their drive through times. I will never return to this store or ever recommend to anyone I know. I'll recommend never to go this store, they didn't even give me a receipt b/c they knew I was going to complain about this poor service. |
| AC FEWES | 4/13/11 |
| YESTERDAY 4/12/11 I WENT TO THE BURGER KING IN OLNEY, IL AND GOT A SODA AT THE DRIVE UP WINDOW ON MY WAY HOME. WHEN I GOT HOME AND WENT TO POUR THE ICE OUT AND THROW AWAY MY CUP, I SEEN SOMETHING BLACK IN MY CUP, SO I POURED IT INTO THE LID AND TO MY HORROR IT WAS 2 MICE TURDS...I CALLED BURGER KING THEY WERE NOT THE LEAST CONCERNED, ASK IF I WANTED A FREE SODA!!!!!!!! I SAID ABSOUTLEY NOT!!! NEVER AGAIN WILL I STOP AT A BURGER KING AND WILL MAKE IT A POINT TO TELL EVERYONE IN OUR COMMUNITY ABOUT THIS. I WORK IN A BUSINESS THAT HAS A LOT OF CUSTOMERS AND IN A SMALL COMMUNITY.I WILL GET WORD OUT ABOUT THIS. THE MANAGER ASK HOW DID IT GET IN THERE? LIKE I KNEW...I TOLD HER I DID NOT KNOW I CAME HOME THE LID WAS NOT TAKEN OFF AND I DONT HAVE MICE IN MY CAR...SO BE WARY OF BURGER KING IN OLNEY, ILLINOIS... |
| marybeth | 4/15/11 |
| every bk is not the same and if you have ever worked in one for more then a week you would have nothing to say.......shity ppl come thru if u dont show respect u wont get it........shift mgr @ bk |
| | 4/8/11 |
| I am 99% done with Burger KIng, The only reason why i didnt say 100% is because if there is nothing else around and im starving then "MAYBE" i may get something. I went to a burger king in Laudehill Florida on commercial blvd and university. When i placed my order i realized that the person wasnt wearing gloves, and then scratched his afro. I asked the lady, why is he not wearing gloves. she said they are not required as long as they wash there hands. I never seen anyone wash there hands, unless they are rinsing them under a hose in the back. All other places where gloves except B.K. Well Burger King since you dont care for anyones health, you will lose me as a customer now, and i will advise people on the gross health you teach your employees. |
| Renee Perry | 4/8/11 |
I am a former employee of Burger King...summer of 1978, Columbus, Ohio. Back then, Burger King was one of the best fast food restaurants a person could visit. Over the years, the quality of service and food has deteriorated to a level it may never recover from. I have given many a Burger King chance after chance over the years, only to be disappointed every time. My question....what went wrong!
April 8, 2011
Renee Perry
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| James | 4/8/11 |
| I am the store manager of a burger king in Michigan #2498. I am offering a one day job to any of you people that are devastated you didn't get 5 star restaurant quality service. If you think it's so easy here's your chance. Come show us how it's done!!!: |
| Aaron | 3/30/11 |
Hello, i recently went into a burger king at, 510 Fulton Street, Brooklyn, NY 11201-5305, Restaurant #11184. I think some of the pricing at this store is outrageous. I went to this store with my wife. She had the #1 whopper meal & i had a BK Stacker the 1 dollar one. The rep asked my wife if she wanted cheese with her meal which my wife obliged to. What i find totally wrong is that you need to tell people that they are being charged for extra what what im really upset about is that they charge an extra $1.41 for a slice of cheese. 1 little slice of cheese, i didnt make a stink of it because that what she wanted but was upset at the fact that they dont inform you of the extra charge. Her #1 meal was $6.09 and on the reciept she charged me $7.49. I had to ask why and point to the meal saying the sign says $6.49. Then she finally told me that a slice of cheese is $1.41 cents which they dont inform people of that outrageous charge. I had 1 BK Stacker that comes with cheese for $1 and imagine i had to pay $1.41 for a slice of cheese as an add on. That one slice of cheese costed more then my BK Stacker hamburger with cheese. Absolutlely LUDACRIS!!!!
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| T.A.Dunaj | 3/31/11 |
| Why is it that every Burger King can set it's own prices? One sells a small frozen coke for $1.00 and then an other just down the road is $1.50 I will not purchase anything from a company that let's each owner set it's own prices. I have enjoyed the whooper for a long time but I guess everything comes to an end!!!! |
| Jo ann Werner | 3/28/11 |
| I stop at one of your burgerkings in cleveland, Tn. on hwy 60. The whooper i got Tasted Like Cow shit , It realy did. I been a round cows & horses. I been throwed on the ground in shit before. So i should know what it taste like . Not kiding it did, it made me sick!!!!!!!!!!!!!! The whopper has always been my favorite Burger. |
| robert holmes | 3/25/11 |
| we my wife &i stoped at b/k wilmington,ma on lowell st. we orderd of the value meal f/f two double cheeseburgers one each coffee,and a cold drink we started on the f/f first then we both started eating our burgers they were only warm i called for the person in charge i belive her name was holli d. she asked if i wanted my money back i said no i would like two more hot double cheese like we got earlyer she said o.k. we waited about 10 min. a man brought out to more on a tray they were so hot all the cheese melted of she said they were coked on the grill then put in micrwave paper wraping was so hot we coulde'nt open them i don't know what they were trying to do.not a good way to keep customer's comeing back we have been going there since b / k opend.good luck in your indever to keep custmers happy. |
| cammie toth | 3/26/11 |
| I recently visited the bay city, mi location. The food was great as usual. I saw the distric manager And the general manager belittling the crew members in front of the guest. This is very unprofessional and shld not be tolerated. I saw one employee terminated without any reason and she was denied any proof or paper work. What kind of company is this? The better business bureau shld be notified and action shold be taken with these managers. I will not be returning and encourage other guests to visit a different location. |
| go on a diet! | 3/14/11 |
| I think everyone on this site is a moron. I'm pretty sure you guys are waaay more dramatic and over exaggerate. Get a life. I work for BK. The job is not as easy as all the pricks on here think it is. I want each of you to do my job one time. What a bunch of losers. Grow up. I know every last one of you are probably fat and ugly and have nothing better to do then complain. How bout you go on a diet and you guys won't have to worry about bad sevice lol. Fat fuckers. |
| loan duong | 3/7/11 |
| I had the worst service in Thompson, Georgia store number is5907.We decided to stop there for breakfast,I decided to go up to the cash register with my brother to order for a party of 10. I thought it would make it easier just go head and order for everybody.After I had finished up placing the order,I asked the cashier to repeat it back to me,all of the sudden, she started sucking her teeth, rolling eyes,and slammed the cash register.I asked her what's the attitude, she said she didn't know what I was talking about.I asked to speak with the mananger she says she is the manager!WOW REALLY? First of all, I shouldn't have to ask her to repeat the order,it's her job.BK should be more careful on how to hire more friendly and responsible people,because of the manager like her, that's the reason why it gives the employees under her,to treat the customers with the attiude which they didn't call for. |
| daemari wade | 3/8/11 |
| i love generator rex |
| Kris | 3/4/11 |
My 3-5-11 visit to the Hope Mills, NC B.K. was a disaster. Arrived at 8:15pm The drive thru lanes were just not moving. Busy but nothing extraordinary, a typical Friday evening. I gave the voice attendant my order then pd at the window and rcv'd the meals at the final window. I looked in the bag and realized that what was given to me was someone else's order. I parked in the lot and carried the order into the store and the lines were long. After 15 min's, I went back to the car and got into the drive thru line again. It is now 9pm and 45 min's have been used so far. Finally at the order speaker and it took 7 minutes for someone to ask for my order. I explained what happened and after a long pause the mgr came on speaker. I explained the extreme long wait and she told me and I quote: "Sir, maybe you should go somewhere else." I couldn't believe my ears. After all the wasted time I threw the BK meal bags into the dumpster and went down the road to a BBQ place and got in out and my order in less than 4 min's. I curse BK and will call all 8 grand children and their parents to never visit this restaurant. And advised them to tell all of their friends to avoid BK like the plague also.
What a nightmare. These BK mgr's should be fired. They don't give a hoot about the service to the clients. |
| Dee K. | 3/6/11 |
| I sent my husband to Burger King tonight (Sunday 3/6/11) to bring supper home at the one in Lebanon PA on W. Cumberland St. He went to the drive thru window. We ordered 2 cheeseburgers PLAIN..they were NOT!!!, a Rodeo burger with pickles--NO PICKLES were added, a BK Stacker--the buns were bigger then the burger, there was two TINY strips of bacon on it & one very SMALL dab of suace--the dryest sandwhich I ever had!!...Onion Rings & French fries were OVER COOKED!!!...Burger King USED to have good food but now it's becoming the WORST fast food place around!!! They just LOST OUR BUISINESS!!!...The MORE you pay the LESS you get!!!....BURGER KING YOU REALLY SUCK!!!! |
| JUSTIN BEAL | 3/6/11 |
| 3-6-11. THE BURGER KING ON 40TH AND OLD CHENEY ROAD IN LINCOLN NEBRASKA IS HORRIBLE. THE MANAGER (ERIC) CANT EVEN FOLLOW SIMPLE INSTRUCTIONS TO MAKE A BURGER "MY WAY". I ASKED ERIC POLITELY ONE EVENING IF HE COULD PLEASE ADD THREE SLICES OF TOMATOES TO MY BURGER. AS I OPENED MY BURGER AFTER DRIVING ALL THE WAY HOME I FOUND ONE SLICE OF TOMATO WITH THE STEM STILL ATTACHED, ACCOMPANIED BY A BROWN LOOKING SLIME I COULD NOT IDENTIFY. I AM JUST APPALLED AT THE FACT THAT EVERY TIME I DRIVE THROUGH THE 40TH AND OLD CHENEY BURGER KING MY SIMPLE INSTRUCTIONS ARE ALWAYS NEGLECTED. IS IT REALLY THAT HARD TO GIVE YOUR CUSTOMERS WHAT THE SIMPLY ASK FOR. IF THEY CANT SIMPLY ADD TOMATO TO MY SANDWICH THEN HOW AM I TO BE CERTAIN THAT ERIC WASHES HIS HANDS AFTER HAVING DIARRHEA? |
| Diane | 3/6/11 |
| For 20 years, Burger Kings in Maine used to be our favorite fast food restaurants. Not any more. We're done with them. For a year now, everytime we walked into the Auburn Maine restaurant, it smelled like an unclean bathroom, if you know what I mean. We would always walk out. In any of the restaurants, the Junior Whopper used to have a good size burger and it was juicy with tomato, lettuce and mayo. Now there is more lettuce than burger. The meat is very thin and much smaller in diameter than it ever was before. Today we bought 2 Junior Whoppers. Took it to the car to eat and there was no tomatoes. My husband took them back in and without saying a word the cashier pointed to a sign below the counter that said (We are out of tomatoes). How could this happen when tomatoes and lettuce complete the Junior Whopper. Poor management, I would suspect. Whatever the reason, we've had enough with all of them. |
| Raymond | 3/1/11 |
| Same situation at the burger king in Jersey City ,NJ Summit Avenue.Dirty girl in the back making sandwiches named Felicia smokes black&milds outside with her plastic gloves on.Returns back to work like nothing.And when you say something she gave an attitude and a look from her dumb face as if the smoke on the gloves is a secret sauce on the menu.. Also please re hang the American flag that has been there for over 20 yrs. |
| maria portela | 3/2/11 |
Working for bk is no so bad the problem is that this month they are forcing us to open an account with this bank from TN Meta Bank what happened to HAVE IT YOUR WAY
it's okay to have direct deposit but why not to our own accounts at our own banks What a rip off to want us to deposit to this bank and the bank then in turn do the direct deposit to our bank that is not direct deposit is re-direct deposit
We are going to find out if this is legal to force us to join a bank we never heard of
Burger King 911 I know it's not the manager they are putting a lot of pressure on them to make us sign the paper and activate the account |
| jordan moore | 3/3/11 |
| i hate burger king and i real have my revenge on them smelly nasty people call me at 321-3725 |
| Big Ryan | 2/26/11 |
| Hey guys I got a good one for you but not as good as the prior post with the kid taking the trash out with gloves on and then making burgers. I went to BK the other day with the intention of cashing in some coupons and gave the girl the wrong coupon and unfortunately they had to cancel the transaction and the girl said it would take up to 90 days for the money to go back on my card. 90 days for 11 dollars are you kidding me. Yep you heard that right, up to 90 days. I said why and she said because of the bank. BULLSHIT, my wife is the branch manager of a large national bank and she said 99% get refunded within 2 days and very few upto 30 days. Don't believe there bullshit lies. The question is why do they need to hold onto your money for 90 days. Invest in cds? or maybe pay payroll, who knows. To top it off she never gave me a reciept of the canceled transaction, and I had to demand it. Very rude and arrogant white trash assistant manager. Go smoke some more meth WTF. I own a buisness and my customers have 30 days to pay me and the same applies for refunds. So if they say 90 days tell them to go to hell thats what I did. |
| jordan moore | 2/28/11 |
| I LIKE BURGER KING BUT ON SATURDAY 02/26/2011 I WENT TO BURGER KING I ORDER A CHEESEBURGER WHEN I GOT TO THE DRIVE THRU I SAW AN EMPLOYEE HAVE NASTY GLOVES ON AND HE TOUCHED THE FRIES AND THE CHEESEBURGER WITH THE NASTY GLOVES THEN HE SPITTED IN MY DRINK AND GAVE IT TO ME I ONLY KNEW WHEN I ATE IT WHEN I ATE IT MY STOMACH WAS HURTING MY STOMACH WAS TORE-UP I HAD TO USE THE BATHROOM SO BAD AND I PROMISE NOT TO NEVER EAT BURGER KINGS FOOD AGAIN CALL MY NUMBER 321-3725 TO TALK MORE ABOUT BURGER KINGS NASTY FOOD. |
| Trent | 2/25/11 |
| Just went the Abilene kansas Burger King drive thru. Got (4) $1 value burgers, the meat was disgusting, it tasted like it was very old or even somewhat rotton. Two of the burgers had large hard bones in the meat, almost broke a tooth. I tried to call the manager, but the phone number listed on the website and in phonebook is wrong. What a worthless operation burgerking is... last time my family will ever visit one of those worthless dirty stinking filthy burgerking restaurants... a disgrace Regards, Trent |
| marisa hollingsworth | 2/25/11 |
| im lookin for a job any position. In the bay st louis, mississippi area. |
| cynthia winchester | 2/24/11 |
| i went to the burger king on south blvd. in charlotte north carolina,and i did not get all my food i ordered.they even made my food different then the way i ordered it. i ordered 4 whoppers with only.they told me they could not mayo and lettuce,and they made them the regular way.i also ordered 4 large fries and they gave me 4 small fries.when i confronted them they said just deal with it. my drinks were ok.the eating area was all dirty,along with the bathrooms.i had to clean my table so we could eat.could you please do something about this before i do.the cooks were not wearing gloves to prepair the food.they dropped the buns on the floor and reused them.the cashier was really nasty to me.please can i get repaid some how for my food. |
| Jeremy | 2/22/11 |
| I waited in "line" behind one car that pulled in at the same time as me at the Ludington Burger King the parking lot was empty the car in front of me waited 5 minutes before anyone came on the speaker to take the order. From my car I could hear the woman say hold on a minute please. 2 minutes later took the order and the vehicle pulled up to the window. My turn was the same I waited 5 minutes and was asked to wait. I waited 5 minutes and placed my order. I pulled up behind the customer who ordered ahead of me. Waited another 3 minutes. At this point I was getting upset but kept my cool pulled ahead and waited for my food after waiting on the customer at the counter the woman took my credit card and gave me my drink. After more waiting I finaly received my food. Total of 23 minutes in the drive threw. I pulled into a parking space and made sure my order was correct and began to eat when I noticed my burger had one small piece of lettuce and a half piece of tomato and their was more sauce on the wrapper than the burger. After taking a drink of my "soda" I discovered that it was more soda water than soda. I was very upset and will not be returning to Burger king. |
| Justin Crowther | 2/12/11 |
| today i recently went with my 3 year old son to burger king, and respectfully, the food service is just great, in ANSONIA CONNECTICUT, but the friendly service is horrible, i went through the drive through and noticed that there was over 6 inches high of ice that no one can drive around, right next to the window, now despite my car being a bit lower, it wouldnt matter most cars arent over 6 inches off the ground, maybe 4 at the most, but besides that, they waived me on, and i tried to mention i couldnt but they got angry with me, just after 10 seconds of telling them i cant, but so i did and my car bottomed out so bad, it broke my drivers side stock ground effect, nothing special but now this perfectly kept original car i bought last month, isnt perfect, i am getting a lawyer and i do have pics of the ice etc etc etc so burger king will eventually be hearing from my lawyer, i know you have a contractor for the snow and ice etc, and when i mentioned it to the drive thru window, they refused to offer me the corporate number, leaving me to drive over the rest of the ice, they did not care one bit that everyones car is scraping on the ice, and that theres no way around it, i just bought this car with car for a hefty price due to it being perfectly scratch free, and im not going to have this, im very dissappointed in how your employees act, most of the time the food portion of the service is perfectly fine, although the rest isnt, someone must not be taking customer satisfaction seriously when training there employees, but i am gathering plenty of evidence.....of all of this, cause im not going to pay to fix my car myself, its a good 400 bucks for this part and to paint it to match the car and pretend like it never happened, i have been a head chef for over 11 years, and even as a head chef i understand you need to clean the sidewalks etc etc in and around the store, but this store looks as if no one even shoveled, and its been a good week since it snowed last, this is not proffessional, and whoever you hire for your shoveling and ice removal etc etc is obviously not doing their job or this burgerkings manager isnt on the ball obviously......thanks for letting me express my concerns, but even so, im still going to be seeing burgerking in court unless they somehow someway, contact me with my concerns, i cant post the pics here but they are on my cell phone and my computer now, i am not deleting them they are my proof that no one there cares about customer satisfaction and the rudeness i get from the employee when i even politely ask for a number or the manager etc etc........my cell phone is 609 456 3341, and my email address is saturn82783@yahoo.com, i really really would appreciate some type of contact, instead of being ignored.........ty....Justin |
| Connie | 2/18/11 |
| I went through a drive through in Del City OK and they didn't give me all my order. I didn't know this until I got home. When I tried to call the store the call went to the fax line. I kept calling back and someone finally picked up but then put it through to the fax line. When you go to the corporate website theres no place to place a complaint! BK forgetting to put food in the bag has happened numerous times and I've overlooked it and kept going back, but this time I won't be back!! BK you need to get better at customer service!! |
| Stan Dillard | 2/2/11 |
I have had intentions of giving you this feedback for some months now and just never got around to it. I had been a daily (several times daily) customer of Burger King for years and primarily due to one reason - your coffee. I loved the "Turbo Joe" and the "Regular Joe" also. My work takes me to various locations in Northwest Florida and I found the coffee to be identical at them all. It was delicious one year ago. I could take or leave the food menu. The food menu at Burger King, McDonald's, Wendy's, or any other fast food franchise made little difference to me. But I take my coffee very seriously and consume a lot of it.
Since Burger King changed coffee a few months ago, I have tried it three times, from three different locations. Each time the coffee tasted the same - as if it had been brewed in someone's dirty, smelly, work boot. I'm sorry, I don't say that in a mean spirit, it is just that your coffee is now awful! I realize I am only one customer, but everyone I worked with and knew who liked your coffee one year ago, no longer does. You probably should ask yourself, if one guy felt strongly enough about our coffee to email us, how many others simply quit coming to Burger King?
I will probably not return to Burger King ever unless I see some advertising about a change in your coffee. You won't miss a single customer very much, but I thought you might like to have the feedback.
Thanks for the opportunity to say the above and best wishes.
Stan Dillard
3003 Longwood Circle
Panama City, FL 32405
dillardstan@comcast.net |
| Erica Baptiste | 2/3/11 |
| I have been working at burgerking in Baltimore,Maryland for 5yrs.on tuesday january 25th i had recieve a 100 dollar bill the rules regulate that any bills over 20 dollars we must feed rite away,we were super Busy and appromixe 30mins went by,i saw one of my manager(Donta Adams) on my draw,wHEN i went back to my draw the 100 dollar bill was gone.In result i had to pay back 84 dollars because of draw shortage.I feel this is unfair and the many years i have been working there i Have never had a draw shortage.This is very unacceptable but what i also dont understand is the 5yrs i have been working there anytime two people are on your draw and there is a shortage at the end of your shift both parties put up the money..I really feel thaT I SHOULD NOT BE THE ONLY ONE PUTTING UP MONEY.CAMERAS WERE RAN BACK AND IT CLEARLY SHOWS THAT THE MANAGER WAS ON MY DRAW. |
| Donald Hawkins | 2/5/11 |
| My experience with the Burger King in Senatobia, Ms. was very poor. On this particular day when we went to order, they were out of most everything we wanted so we had to order something we didn't really want and they didn't seem to care whether we ordered or not. The manager was walking around with a cell phone up to his ear laughing and carrying on. The employees seemed like they were having a party instead of taking care of business. Overall this Burger King was very sloppy run. There are other restaurants in town. Bad Bad |
| Nina Jackson | 2/7/11 |
| On January 21 I and my husband picked our two grandsons up from school one town away from our home and came back to our town Granite City, Ill and drove thru Burger King Drive thru to get supper. I ordered kids meal chicken tender and three #9 Chicken Sandwich value meals, one plain, one no mayo and one regular with a cost of $23.36 I paid and got home 12 blocks away, sat everyone down at table and was passing food out and only got 2 #9's one plain and one no mayo with five peices of black lettuce. I call the store asked for manager and explained the picture in drive thru shows tomatoe on sandwich, told her of missing sandwich and the black lettuce on the one sandwich. Her response was whats your name? I told her then asked why she wanted my name? She said you can come on your next visit and get a sandwich and hung up. Never apologing for mistake or anything. My husband and I are handicapped so use drive thru for conveinance and I thought that was what it was invented for., but I went without supper on a winter day with ice on roads. ITS SAD YOU PAY FOR FOOD AND DON'T GET IT! AND NO APOLOGY! And this is not first time order messed up, I just never complained before. I'll take buisness elsewhere, my money will spend any place, I just loved Burger Kings fries better than McDonalds. |
| VERA LOPEZ | 2/1/11 |
| i went to A BURGERKINK IN CHICAGO,[6400 FULLERTON AVE] ABOUT NOON,THE RESTROOM WAS NOT CLEAN THE DINEING ROOM WAS TERRIBLE. I DON'T THINK THEY CLEAN THE TABLES AND THERE SODA DID NOT TASTE LIKE SODA. SO I WENT TO THE SAME PLACE AT NIGHT WHERE I FOUND OUT THERE MANAGERS ARE VERY RUDE. BUT WHEN I WENT THERE IN THE MORNING BEFORE NOON, FOR SOME REASON THE PLACE IS VERY CLEAN VERY INVITEING; WHO EVER DOES THE CLAENING IN THE MORNING IS DOING A GREAT JOB. VERY INVITING.5 STARS TO THAT PERSON 0R PERSONS. |
| Chase Wiggins | 2/1/11 |
| Oh my god I had the worst experience at this Burger King ever. I went there for two Spicy Crispy Chicken sandwiches and got over charged. They charged my account $12.84 and I called and spoke to a Carrie (supposed to be a manager) she told me unless I had my receipt or could bring in a bank statement then she couldn’t do anything. Then she went on to tell me that they don’t give refunds and that BURGER KING MIGHT give me a gift card for $10 or $40 she didn’t know. Then about 3 days later I got a charge on my account from a McDonalds for $3.99 and I havent ate MCDonalds in almost a month. So I was like wtf. Someone from this Burger King has stolen my debit card info. I will never go back again and today I am calling corporate. If I was to call this store back it is so hard to find the number online. This is bs. |
| Chase Wiggins | 2/1/11 |
| The Burger King that I went to was located in Aurora, Colorada on the corner of Mississippi and Peoria. Be aware if you use your card at this place they might steal your info. Only use cash? (^= |
| Ross Lohr | 1/31/11 |
| i was in a burger king in barrie vermont on n main street in barrie tonight. I like bks food but this was the worst ive ever had i was totaly disappointed. ive never had a problem with your food something needs to be done. i threw it out the window to give it to the animals. i will never eat there again. |
| JB Lawrence | 1/19/11 |
I live exactly two tenths of mile from one of your restaurants. It is at 9041 College Pkwy, Fort Myers, FL 33919. After seeing your recent advertisement for your original chicken sandwich in a two-for-one campaign on television, I took a study break from school to drive there and buy one of the sandwiches, with the second one free.
What I had in mind as I placed my order at the drive thru was the thick, juicy “hands-full” sandwich that I saw on your TV ads. What I brought home were two ordinary-looking chicken sandwiches on a long bun instead of a round bun, with six small swatches of lettuce, approximately the size of a medical swab, and a dollop of mayonnaise that did not even cover the length of the bun. No tomatoes, no onions, no mustard, extremely salty, and quite flat (1 ½ inches from top to bottom, to be exact).
Until you close the gap between what you advertise and what your restaurant serves, I will take my business to another establishment. There is no way I can justify the price I paid for what I received, even with a second thrown in for free.
Sincerely,
JB Lawrence
former BK customer
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| Nathan | 1/24/11 |
| burger king sucks. the soda was flat and they wouldnt give me my $ back. burger undercooked refused to replace it. sorry im going to go to mcdonalds or wendys next time. |
| Hope | 1/24/11 |
| This use to be my favorite fast food restaurant. I'm sure gonna miss those whoppers. Burger King at Tara Boulevard #06593 in Jonesboro, GA. They have the worst customer service. The girl at the drive thru took my money and just chucked my food at me without even greeting me. I forgot my fries and then when I went inside wow! I practically got cussed out because I asked the girl (Nikketa) to please wear gloves when handling my food. Her response was "front staff ain't got to wear no gloves". Then when I tried to get the manager's attention she totally ignored me. I was so disappointed and in a way embarrassed at the way they treated me. I am a nurse and I was also in uniform when I went into the restaurant. People who handle money should not handle food...period. |
| J.K. | 12/30/10 |
| What is it with the people that get employed by fast food places? Is it that hard to NOT put mayo on everything? What ever happened to having it "YOUR" way? Does corporate even know that their employees don't even know the jingle? Have they ever heard it? I told a clerk "no 'special' sauce" and she looked at me and went - huh? Looking totally perplexed... I had to explain to her what that meant and was, and wouldn't you know it, when I got home there was MAYO slathered all over the bread? And at another time it was put on the bread, then realizing it was not supposed to be there scrapped it off thinking it would'nt get noticed!!! People say "no" to certain ingredients for a reason... If these clerks are deemed smart enough to be employed then they should be smart enough to know how to read the tickets! "No" means "NO"! |
| Stephanie | 12/27/10 |
| I went to Burger King yesterday December 26, 2010 2:20 p.m. I felt like the lady who attended me did a poor job. I was intimidated to even place my order. She sounded extremely unprofessional and ghetto. She definitely does not have any work ethics. She treated me as if she was handing out free food. The part that gets me upset is that she should be more polite and courteous. I refuse to go there now. I specifally asked her for a chicken sandwich and the second chicken sandwich free. She ends up charging me for both. When I confronted her in a nice manner she didn't even apologize for her mistake. She told the manager " can you handle this". When I told her manager about how she treated me he didn't even care and wouldn't release her name. I felt as if that's unprofessional. If you guys want customers to continue coming back you should require better customer service skills. My ticket #: #277 Latoya 57 is the lady who attended me. |
| Hat | 12/27/10 |
| Burger King in Baton Rouge on Bluebonnet across from the Mall of Louisiana is HORRIBLE!!! The food is old and they still continue to serve customers. I purchased a whopper jr combo today around 1:00p.m. and at 3:30 I begin having diaherra and still having it and it is 10:00pm. DO NOT EAT FROM THAT BURGER KING!!! However, when tring to reach the store manager was not sucessful at all. I called another store to ask for the complaint line number and the lady said she did not know it. I asked for her manager, and her response was I am the manager. I said and you don't know the 800 number to complain on one of the stores? Her response was no!!! Now, you also need new managers and they need to be trained the CORRECT way to speak with customers as well as having knowledge about their job. SAD PLACE TO EAT!!! GO TO MCDONALDS where the service is EXCELLENT and food is always HOT!! |
| J. Duhaney | 12/3/10 |
| On December 12, 2010 I went into the Burger King located at 1622 W. Martin Luther King Jr. Blvd., Los Angeles, CA 90062, to purchase a breakfast muffin sandwich. I love Burger King's motto "have it your way" and I requested that in my breakfast muffin a beef patty instead of pork sausage. I DO NOT EAT PORK OF ANY KIND. I have orderded my breakfast muffin sandwich this way at several different Burger Kings, and have got things my way with the beef patty. At this particular restrauant the woman taking the order had told me once before I would have to pay extra for a beef patty; I told her I never had to pay extra at any other Burger King and I would not pay extra now. I asked her manager who was standing nearby and she told the cashier no, that there was not extra charge, and got me what I wanted. On December 12, 2010 this same cashier was at the register again and I made the same request for a beef patty, instead, of pork sausage; the cashier smiled and said "well there's different manager on duty today, and called the manager over. This particular manager told me I would have to pay 65 cents extra if I wanted a beef patty instead of pork in my breakfast sandwich. Of course I refused, and took my business elsewhere. SO MUCH FOR HAVING THINGS YOUR WAY TODAY. The manager kept insisting that I make the purchase anyway, and just smiled and left. |
| Randy S. Sanley | 12/14/10 |
Your recent ad for buy 1 chicken sandwich and get the next one free is very misleading. I went to Burger King thinking to buy one sandwich for the deal. They said I had to buy the meal in order to get the free sandwich. In your advertisement there is no mention of buying a meal. What's up with that!!!!!
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| Joe Wood | 12/6/10 |
I went into the Burger King Drive Thru on December 3rd of 2010 at 7pm or so. It just snowed that day a light snow for that fact. As I was turning in the drive thru doing less than 5 miles an hour my car slid up over their curb and almost hit their light post and when I went to back out my bumper was torn from my car. I did talk to the manager on duty and he took my info and said they will be in touch with me. I just now called the store and the gm was rude and said they laid a chemical out that day to stop it from being slippery. If it wasnt slippery then there was no reason for my car to slide period especially doing less than 5 miles n hour. Also just because you lay a chemical down and not clean your drive thru does not mean it wont be slippery and it should of been shoveled. This store in Fort Dodge Iowa should be responsible for the damage done to my car because I was not doing anything reckless to begin with and my tires have really good tread. Please contact me immediately to have this situation resolved so I don't have to take any legal action.
Thanks
Joe Wood
928-442-6885 |
| Bunny | 11/16/10 |
| I have called the local Denver corporate office many of times and voiced my opinion but I never get a returned phone call plus nothing ever changes at the BK. I love BK's ice tea and if I find someone else who is selling the PEAK ice tea I will take my business there. I go to BK daily to get at least my ice tea and many of those times I order food too. I can't believe how long I have to wait for someone to wait on me EVERY time I am there then I have to wait for the employee to have time to hand me my cup! I think there is only 2 maybe 3 employees working at the BK at lunch time in a very busy location. Of course the employees that are working seem to be very annoyed with the customers because the employees are way too busy. What is going on doesn't customer service matter any longer? I know this BK must have lost customers over this very poor decision of being short staffed. The company I work at which is a very short distance from BK the employees warn the new employees to stay clear of the BK unless you want to wait a very long time. |
| Misty Fetty | 11/17/10 |
| I went to Burger King on Telegraph Rd in Brownstown, I ordered a Whopper Jr with no tomatos and no onions. Got my burger they gave me no reciept and my burger had tomatos and onions on it. I called the manager was very rude and told me that because I had noreciept that there was nothinbg should could do. She called me a liar for saying that I did not get a reciept. I do not appreciate being called a liar especially from some rude little girl. Unless someone resolves this situation I will NEVER NEVER buy another thing from Burger King as long as I live and I will spread the word to all my friends and family not to give there money to such a horrible business. |
| the bigger person | 11/18/10 |
EVERYONE PLEASE READ......EVERYONE PLEASE READ....EVERYONE PLEASE READ!!!!!!!!
You know it amazes me how upset people can get over food. especially when it is for just a few dollars. I mean really? Do you honestly have nothing better to do with your time then complain over a freaking burger? I dont think some people realize how hard it can be at times to work fast food. And to complain about getting pulled at drive thru, think of it like this when your getting pulled that means you will have to wait on your food.so what is the big deal about pulling forward 10 feet when your gonna to have to wait anyways. I think when people get this mad over food and a couple bucks they should stop and think of how there is much worse problems going on in this country, and compare those problems to your sandwich being made wrong or having to wait a few extra mins. Because when you react like this you show how truly immature you really are.if you dont like the service just dont go back plain and simple why overreact. be the bigger person!!! |
| dude | 11/20/10 |
burger king sucks eggs!!! i got a cup with a code for the bk kinect thing their doing and when i put my date of birth in, it constantly says "We're Sorry
You are not eligible to play this game. Please see the Official Rules for full details" note that this was copied and pasted straight from the site.i am over 18 so how the **** am i not elidgable?!?!?!?!?!?! i live in the US, so explain this crap to me!!! |
| mc | 11/3/10 |
i read all the bad things about bk i have had no problems with the bks in mastic @ patchogue n.y. 11950 @ 11772 maybe the people in the towns need to have a better work attitude.stop your complainig and and just be thankful bk is giving your area jobs.
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| Juan C. Perez | 11/1/10 |
621 West Chicago Avenue
East Chicago, IN 46312-3219
(219) 397-3534
I've gone to this burger king twice on a monday Oct. 4th, 2010 and a wednesday oct. 13th, 2010. On the 4th i ordered a bk big fish meal, on the 13th i ordered a regular classic chicken sandwich meal. Both times at 600 p.m. I was very very disappointed. one employee, male had plastic gloves and handling money and going back to handle the food. The worse part is that both sandwiches on both of those occasion were disgusting, it tasted like rubber, like it's been sitting under a heat lamp for 10 hours, fries were terrible. cashier service was good by an old lady and a young african american woman very nice. The guys in the back i don't know what the hell they're doing, but they do win 1st prize for having the most disgusting tasting sandwiches. I think those guys have their Heads up their Asses. YOu guys in corporate office need to do something about this Dump of a burger king.
Juan C. Perez/ Sorry I forgot to rate this place, pay no attention to the 5 stars on the previous message, this bk should get NO STARS! |
| thomas in nola | 10/28/10 |
| Every Burger King in New Orleans forces the driver at the Drive-Thru to back up past the censor and pull up to the window again. They will not serve you until you do. Burger King is a joke in this town. |
| Janet | 10/22/10 |
We have been going to Burger King in Azusa California store 5414, once a week for many years. We love Burger King. When we went there this Thursday, their was a new owner. We were charged 25 cents for a cup of water and the senior drink that was 55 cents was now 99 cents. The small fries were more like the small fries on the dollar menu. Is this the policy in all Burger Kings now?
crittersbyjan@hotmail.com |
| Mel | 10/10/10 |
| The commercial with the mailman singing about pitbulls and rotti's is inexcusable. I am a lover of both these breeds and it is unforgivable to continue projecting this false stereotype. Not to mention how many children are going to see their family pet attacking a mailman on TV. This commercial needs to be pulled immediately! |
| BJ Gadis | 10/11/10 |
| Went to Burger King for the big breakfast platter and knew I was in truble when they took it out of the cooler and heated it up in a microwave....since they were not cooking at the time and no smell of food it had to be from the day before never had a taste for rubber eggs and dry old biscuts the manger said they only heat the pancaakes it takes too long to fix them ....they were fast in taking my money save my place McDonalds here I come |
| ladonna | 10/9/10 |
| On 10-3-10 i arrived at one of you restuants at 7:07am tride to give my order but was ask to hold on, after waiting for 10minutes i drove up to the window of store #881 in Denver co.my order was taken after the car in front of me walk up to the window to say how messed up her order was after a 15 minute wait. i got my order and it was worng. by now its 7:27am they take it back and give me what i though was my order,i get home and it's still wrong. I call the store and ask for corpate phone # and was told that it not availalbe. and to call the clompate # so i did, i never recived a call back i called 3 times. |
| Kim | 10/9/10 |
| My 11 year old loves McDonalds’ but I made the mistake of introduced her to Burger King unfortunately her second Kid Meal is her last at Burger King. I did not get anything to eat but just the kids meal for my daughter… Just a few hours later after eating her burger she complained of a stomach ache and diarrhea then started to throw up. Thank you Burger King in Albuquerque New Mexico Coors and I40 for keeping your KIDS burgers sitting under your warmers past the time frame required or not fully cooking your hamburgers and actually giving them out to the customers. You really suck! |
| JAMES | 10/2/10 |
TRAVELING TO FL. AND WE MY WIFE AND FAMILY STOPPED AT A BK, AND I WAS WELL IMPRESSED!I LOOK AROUND TO SEE IF I WAS IN A FAST FOOD. THE STAFF, WAS GREAT, FRIENDLY AND THEY GAVE US FULL SERVICE,IN A FAST FOOD. THIS GROUP HAD THERE ACT TOGETHER. MY MEAL WAS THERE BEFORE I COULD PUT MY CHANGE AWAY. THEY LAUGHT WITH US AND LISTEN TO OUR STORIES TOO! WATCHED OUR KIDS WHILE THEY WERE IN THE PLAY ROOM! WE HOPE YOU ALL WILL TRY THIS ONE OUT!
WE WILL STOP AGAIN,AGAIN AGAIN. WAY TO GO "KAREN" AND HER CREW!! JASPER FL. EX 460
STORE 8080. |
| PENNY | 10/1/10 |
I HAVE A COMPLAINT ABOUT YOUR MOCHA JOES. WHAT WERE YOU THINKING WHEN YOU CHANGED THE COFFEE RECIPE???? IT IS TOO STRONG. MY ASSOCIATES AND I USE TO GET 6 OF THESE EACH MORNING UNTILL YOU SWITCHED THE COFFEE. NOW ,TO BE HONEST, WE GO TO MCDONALDS FOR THE COFFEE.
PLEASE GO BACK TO THE ORIGINAL!!!!
THANK YOU PENNY,PGH,PA |
| PENNY | 10/1/10 |
| OTHER THAN THE MOCHA JOE CHANE, WE LOVE BURGER KING!!! |
| Rick | 9/27/10 |
I went to the Burger King on Boughton rd. in Bolingbrook Illinois and ordered 2 fresh double cheese burgers, one with everything, and one with no pickle to be placed in separate bags. We had no way of knowing which was which and they were not placed in seperate bags as if the mexican manager did not understand proper english. The food was totally NOT fresh, and one of the burgers was made very sloppy and off track with pickles (instead of without) and mustard on my bun.
I understand that most of these immigrants do not always get your food order right based on their original language, but what I did not understand is when I took the food back for REPLACEMENT, THE STORE MANAGER "KNOWN AS LULU" ACTUALLY DENIED GIVING ME A NEW SANDWICH!!! So I just asked her for a refund and handed her my receipt. Then she actually seen my sandwich and the receipt and said "NO YOU CANNOT HAVE A REFUND AND I WILL NOT MAKE YOU ANOTHER SANDWICH!!" Now I remember BURGER KING for the quote "HAVE IT YOUR WAY" instead I paid for a horable prepared double cheese burger with mustard on my bun and was FORCED to have it their way!! This is MOST DEFINATELY the VERY LAST TIME I will eat at Burger King until I am compensated for my time, money and inconveinence. And I will continue to let people know about their services at the Bolingbrook location. Burger King Should be VERY aware of the people they hire. And their customer SERVICE procedures are TERRIBLE! Thats why McDonalds is still number 1. And Wendys is 2nd. BURGER KING TOTLLAY SUCKS AND I SEE IM NOT THE ONLY PERSON WHO AGREES. |
| Steven | 9/26/10 |
As I got ready to write my comment I began to read some of the other comments from customers and their experiences. Its a wonder how this company stays open with all these complaints. I also wonder if company officials even read these comments.
I have most always been satisfied with the food. My comment is simply about their recent commercials advertising their breakfast menu. All I can say is thank God for the remote control. |
| Sara | 9/24/10 |
| WHY IS THE LETTUCE ALWAYS BROWN and nasty?????????? Every BK I visit, in MIlwuakee, WI has the same nasty brown lettuce? Do they chop it up the night before and serve it the next day? YUK! |
| Amanda Herring | 9/22/10 |
| I am a employe of Bk and I dont like the way we are treated no rises no movement up the ladder in store I thought everyone had a fair chance at positions avaible and coming open they are treated unfair, been there almost 2yrs this stinks Bk Employment overall all magners are great yet employment advances stinks |
| Jo Jarrell | 9/21/10 |
As an owner of a pitbull mix and purebred rottweiler, your latest commercial is disgusting!!! A mailman being attacked by these K9s does not depict what they are really like. It is ignorance to think these pets all are mean. The owners of the aggressive ones should carry the blame, not the animal. Show them love and they return it, just like humans. If BK wants to show bias, here is my take on bigotry!
McDonalds has much better sandwiches,fries and real Coke than BK. Probably why I don't eat at your establishments, now as a pet owner, I have one more reason to pass by your way and really have it my way!!!! |
| Lori Faeth | 9/21/10 |
| I am appalled at Burger King's latest commercial including a pitbull biting a mailman. This is disgusting. Pitbulls should not be protrayed in such a negative manner. This is why dogs like the pitbull get bad names. It is due to the uneducated making jokes or using them inappropriately. Burger King you have lost a lot of customers due to this commercial. I hope your marketing people smarten up and get with the program. |
| Jackie Moore | 4/9/10 |
| What in the world are you thinking? Your commercial depicting the "Burger King" breaking and entering at McDonalds and stealing the Egg McMuffin plans is an absolute disgrace. I can't believe you would put something like that on the air, as if to promote crime. It's bad enough that everytime you turn on the news or read the newspaper that all you hear about is crime, but for you to air an advertisement like that??? What kind of message are you sending our children??? You ought to be ashamed, you ought to be fined and taken off the air. It's as if you are telling our younger generation that stealing is ok and that is NOT OK. You have just lost a customer. I can't believe you would put yourselves in that light. Shame, Shame, Shame on you. You owe the world an apology. May God forgive them, for they no not what they do. |
| WILMA ROGERS | 4/13/10 |
| RECENTLY STOPPED AT A BURGER KING IN NIXA MO AND WHAT I OBSERVED WAS HORRIFING. THE COOK WAS WEARING HIS GLOVES AND EMPTYING TRASH INTO A LARGER TRASH CAN IN THE KITCHEN WHEN A DRIVE UP ORDER WAS PLACED === HE DID NOT REMOVE THE GLOVES OR WASH HIS HAND BUT PICKED UP A BUN AND STARTED PREPARING THE SANDWICH AND GETTING FRENCH FRIES. I THINK THIS YOUNG MAN OBVIOUSLY HAS HAD NO TRAINING IN HEALTH SAFETY !!! EVEN CALLED THE LOCAL MANAGER AND SHE DIDN'T EXPRESS MUCH CONCERN. FOOD PREPARATION IS IMPORTANT TO ME AND THIS INCIDENT LEAVES ME QUESTIONING YOUR TRAINING IN FOOD PREPARATION. |
| Emily Kelly | 4/16/10 |
| Burger King was my favorite fast food restaurant until this morning,4/16/2010. I went to the drive thru of Burger King on fordham Dr in Virginia Beach, Va because I have buy one, get one free breakfast croissant sandwich. They only have one croissant left. I said I will get that one croissant and I can just get a biscuit for my free sandwich. Needless to say, they didn't let me use my coupon since they only have one croissant left. The manager told me that I can't use the coupon. This is really poor customer service. It was not my fault that they ran out of croissant, the least they could do is let me use my coupon. |
| jeanne rauck | 4/23/10 |
I use to love burger king, but the last 3 times i went for dinner on my way home from work I ordered my burger without ketchup I can not eat ketchup, 3 times i went home and there is ketchup on my burger ,no dinner again!!! last night my husban and I stoped for something to take home,i ordered fish!! no ketchup!! when we got home and looked in the bag we had no frys that we payed for I called the store and talked to the manager, he said come back and he would give me the fryes, no way was I going back, asked him to just put it back on my card, could not do, I don,t usually complain but now I was mad, I said maybe he should train his employees better he replayed by telling me F*** You I train and then hung up on me. you have lost a customer and any one else I can convince not to go to this store Oakland Park FL. Wilton Manors, This is the worst Burger King Do not visit!!! for now on I will go to McDonalds!!!! |
| Cheyenne Thorton | 5/6/10 |
| Burger King is awesome!!!! I love your food so much. Not much of a whopper fan but loves your fries. Man and that sexy King better watch hiself for he really wake up in someone elses bed . . . . |
| Leticia Kalkstein- I am one less customer of Burger Kings | 5/6/10 |
| I just left the BK on Millbranch & Shelby DR in Memphis. The man @ the window handed me my drink tray(2 med. & a large). He tried to pick the drinks up but the tray buckled in the middle. He then tried to hand the 3 drinks to me & I had to tell him I could not hold the drinks in my hand so he grabbed 2 holders & put 1 on top of the other to make the tray stronger, he then put the 2 med. drinks in it, I handed him the large one back to him to put it in the holder as well when I turned to put the tray dn next to me, the large 1 popped out because it wasn't in the right way. Now my car floor, p/s seat, center console is covered w/sweet tea. When I told him what happened he laughed I had to tell him it wasn't funny & to stop He didn't even offer any napkins, I had to ask for them. What makes matters worse is the "Mary" @ the store said it was a manager by the name of "Fabian". I tried calling corporate, but they were already closed. I will call them again in the morning to complain as well. |
| Debbie page, Octavia Anton | 5/13/10 |
| To whom it may concern.A burger king manager asked my daugter to come to there open house for an. interveiw when she go thier They refuse to give her a interveiw the said her appliacation was out dated but it had only been few days. she sent her application in on 5/6/10 the open house was on 5/12/10.The to people was doing the interveiws names were nelly siguenza and Rolando Rubio. can some one please find out why was my Daugter treated so bad. Thank you please call me at 305691-0264 or 786468-4802. |
| Michael Barron | 5/13/10 |
05/13/2010
I could not beleave what I was told today at Burger King Chula Vista Ca, store #2339, I went through the drive through and the Cashier at the drive through told me if I could drive forward then backwards? I said for what he said so I can make my 2:30 seconds for completing my order. I said I would not because that is dishonest and without integrity. Cashier(Eric Diaz)#3 then said he was told by his manager to do this and I asked to speak to her, her name was Nancy and she stated she told him to do this and then she asked me to do this? I asked for her supervisors # and told her that she should be fired for giving direction to her employees that had been in direct disregard for policy and doing the right thing for customers. I waited about 10 minuts in the drive through when there was no persons in front or behind me. I then was givin the order wrong 3 diffrent times, im sure because they were nervous because I questioned there actions. and the cashier forgot my shake and went around out of sight and probably spit or did something to my shake I ordered and paid for but did not drink. I would like to be contacted about this please. I have store and reciept# from transacton. Michael Barron 619-820-6523 |
| Ed Moore | 5/21/10 |
Ref: Restaurant # 6782 Tukwila WA. Two orders of Grilled Chicken Garden Salad this week were both off target.
On both orders the chicken was not cut into smaller serving sizes. One order, croutons were not placed into the bag.
A 'manager' later took my call but did not seem to be concerned with my complaint. After some 15 years of patronizing this restaurant, my business will be elsewhere. If a so called 'manager' cannot assume any responsibility, and the condition of my dinner is somehow my ' fault', Burger King has much larger problems. |
| ALLISON CLARK | 5/28/10 |
TO BE TOTALLY HONEST ; "I REALLY LOOK FORWARD TO GETTING A BROILED BURGER OVER A FRIED BURGER ANY DAY ". HOWEVER, WHAT I HAVE ALWAYS HATED ABOUT BURGER KING IS THEIR ADVERTISING PRACTICES. I DON'T TELL A LOT OF PEOPLE THAT BK BURGERS ARE MY FAVORITE FOR THAT REASON ....NOBODY THINKS THEIR ADVERTISING DOES THE RESTAURANT CHAIN JUSTICE. YOUR
ADVERTISING DEPARTMENT MANAGES TO COME OUT WITH THE MOST GOD AWFUL COMMERCIALS I HAVE EVER SEEN !! I HAVE TO TURN THE CHANNEL OFF WHEN THEY COME ON BECAUSE THE MASCOT "KING" IS THE MOST FRIGHTENING CHARACTER THEY COULD EVER COME UP WITH. THERE IS NOTHING ENDERING ABOUT HIM WITH HIS SOLID PLASTIC HEAD AND SCRAWNEY LEGS. HE IS ALWAYS PORTRAYED AS VIOLENT : PUSHING PEOPLE DOWN, SHOVING PEOPLE OUT OF THE WAY , AND THE WORST WAS WHEN THEY HAD HIM DRIVING A CAR AND USING IT TO CHASE PEOPLE DOWN ( I COULDN'T BELIEVE IT THE FIRST TIME I SAW THAT ). IN THE MOST CURRENT ADS HE SNATCHES A TRAY OF FOOD FROM SOMEONE AND MAKES THEM CHASE HIM . HE IS NOT CHILD FRIENDLY , IN FACT , IF ANYTHING HE IS THREATENING . MY SUGGESTION WOULD BE TO DITCH THE "KING" , GET A TOTALLY NEW ADVERTISING DEPARTMENT AND START FROM SCRATCH TO MAKE SOME FRIENDLIER , FAMILY HAPPY ADS THAT WE ( ALL BK LOVERS ) CAN BE PROUD OF . |
| Keith Freeman emp #31@7180 Ionia Michigan | 6/3/10 |
To: Burger King Corporaton. Good Morning; I have worked for B.K. since Nov.29th 2007. I am Ex-US Navy (Active Duty 16Nov1972 - 16 Nov1976. 16 Nov 1976 - 16 Nov1978 inactive reserve) my main job was in the supply division onboard ship. During that time I learned how to work in a TEAM, I also learned to be a TEAM leader. In 1991 I went back to college and have earned 138 college credits. My main course of study was Business Management and Computer Science, I carry a 3.58 grade point avarage. My problem is that the management company for this part of Michigan seems to me is failing to do the job profesionaly. 1.) I am the AM porter. Over a year ago I asked to be cross trained, to simply to work in the kitchen, to get more hours. The manager and the district manager had to look-up what affirmative action ment,according to the State and Federal labor law poster I, being Ex- military I am to "requires affirmative action to employ and advance in employment qualified Vietnam era veterans." I have my DD 214 military discharge papers that very clearly show my time of service. All I have been given is a hard time about it.
2.) This store has been in "Lockdown" for the past couple of months. I have been given orders to use DOLLAR STORE cleaning chemicals. They want the job done but they don't provide the proper approved cleaning chemicals to do the job and they expect/demand the job to be done properly.
3.) The AM Porter Schedual clearly states that I should start my day @ 5:30am and finish at 11:30am. The manager of the store (7180) has me come in at 5:00am and tells me to go home @ 8:30am-9:00am. the is no way I can get everything done properly in 3 hrs. or less depending on LABOR for the day, his call. 6 hrs of work in 3 hrs. or less, then if everything isn't done I get yelled at or worse written up, for following orders. Cutting operational costs are a priority but this is just STUPID.
4.) 33 days ago I had a meeting with manager of the store, the district manager, and the regional manager, based onthe idea that I simply wanted a raise and to hash over some other minor problems. I was put into a 30 day looksee. At the end of that time I was re evaluated, I followed the store managers instuctions to a "T". I did any and everything that he wanted in the time he gave me. He tells me when He wants me there and what needs to be done daily and when to go home. For all my work I lost a whole point.
5.) Due to the tomato shortage, the store is buying local greenhouse tomatoes and then having my rebox them in our regular shippers boxes.
6.) Salids: any leftover from the pervious day the time stamp stickers are scraped off and current stickers applied.
7.) Having other employees work around the building, painting, planting of flowers, weeding, and for those people, including myself, to work "off the clock". To save on Labor.
8.)Playgrounds 2008- I was appointed as the PROJECT MANAGER, I trained 11 people and 2 district managers how to do simple repairs. I did ALL the structureal change overs, I did all of the installation for the floor matts. During the first two weeks I was told that I would be given a raise. I did get my raise but 30 days after the project was done and after I got back to my home store. The Regional Manager and the District Manager both got the yearend bonus for a job well done,- BUT I WAS THE ONE IN THE TRENCHES DOING THE SWEAT EQUITY, DOING THE WORK AND TRAINING THE PEOPLE. I DID NOT GET A BONUS. Now "they" treat me as a threat because I have the tools and the knowledge to use said tools. I managed and maintained 5 work sites all at the same time. My actions saved the management company well over $100.000.00.(One Hundred Thousand Dollars)and I didn't get a bonus. They took all the credit and got their bonuss.
9.)I am building maintanceman, I am a professional, in my other job I am the resident manager of 26 apt 3 floor building. I am a dyed in the wool manager, I am the old guy on the block that fixes stuff. I was asked to loan my tools and equipment to the district manager and the store manager, neither one knows what end of the wrench to hang on to. I do not loanout my tools, if there something that needs to be fixed, ask me, put me on the clock and I will see what I can do.
Now, it is my observation that you as "Corporate" really need to look into this matter and to take an active role to fix this problem. Right is right and wrong is wrong bad management is bad management If you as BURGER KING don't do anything I will take my next step and file a complaint with the State and Federal Labor Boards
and the Veterans Admin. in Washington DC. I will take legal action and will bring a massive lawsuit to your doorstep. Veterans are NOT TO BE TREATED BADLY!
When I first started working for BK, I felt rather proud to be working for BK, the #1 burger joint in the WORLD, but now, I am not so sure. Work for the "KING" and get screwed.
Damned if I do and Damned if I don't!
Any questions please feel free to contact me @ 616-350-3035. Respectfully Mr. Keith Freeman, Ionia,Mi. |
| Trash?!? | 6/5/10 |
| I had quick need for sugar today and visited BK in Salem NH for the first time in about 14 years. Flipping DISGUSTING fries, totally greasy burger and not orange soda. I have not had one in about 5 years (soda but really craved orange for some reason). But the MOST OFFENSIVE was the trash surrounding the perimeter of the property and not ONE trash can. Can you say HEALTH DEPARTMENT FIRST THING IN THE AM? Unreal, there must be rats all over the place. I did restaurant for three years, sold and would not touch it with a ten foot pole but not having trash cans for takeout is against health codes. Cut costs all you want but this will be dealt with, promptly. |
| Eric lightsey | 6/5/10 |
Ref store# 12809 Collins, MS.
During my recent visit I was instructed to "pull forward" after paying for my meal. Little did I know that I was the third car in the parking lot that was told to pull forward. I was told that this was done so they can keep the drive thru time to a minimum. While waiting a full fifteen minutes to receive my order, I observed three other vehicles pull into the parking lot, enter the restaurant and leave. All of them were talking about how nasty it was inside. The other two cars that were ahead of me received their orders but had to return them because they were incorrect. One of the ladies that returned her order told me that there were 3 other people in the store asking for their money back because of the filthiness of the store, incorrect orders and poor customer service. I will never return to this location again. I also know of several other people that will not return to this location for the same reason. You should be embarrassed to have a restaurant in this condition.
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| Deborah Anderson | 6/6/10 |
| Burger King was my first job. I was an original crew member from Albany, Ga to go to Florida for training on the Original Chicken Sandwich when it was first introduced. I have been eating it now for over 30 years. I live in Camilla, Ga and up until a few years ago when Burger King opened up here I would have to drive into Albany to purchase one. So I was thrilled to have a Burger King right around the corner. I am sad to say however that the customer service there is less than desirable and has gotten so bad that after the incident that happened to me last night I feel the need to right this review and possibly take further action. It was 8:56 pm and I was hungry and could not decide between a McDonald's hamburger or of course my chicken sandwich. I saw the Burger King Sign Marquee that said Chicken Sandwich Meal Deal $3.99 and that made up my mind for me! Usually the Meal deals are on on Mondays and this was Saturday Night! I pull up to the drive-in window and asked for the meal deal. I was told that the chicken meal was only for Mondays and the Double Cheesburger was on special this night. I told the girl that I was well aware of that however on the huge sign out front under your Huge logo sign it plainly states "Chicken Sandwich Meal Deal $3.99". She said maam you can't have that for that price it is only for Mondays. I said than why do you have the sign out front saying it is on sale with not mention of it being on Monday? She did not respond. Then she said what do you want to order lady? I said again the meal deal advertised on your marquee. She yelled at me YOU ARE NOT GOING TO GET IT! I said fine and drove around and parked my car. I went into the store and asked to speak to the manager. I told him what had happened and he said well the deal does not start until Monday. I said sir I can read and I turned and at looked at the Sign right out the window and said to him does your sign say starts Monday on it? He said no. I said than how would a customer driving into your restaurant know they were supposed to read your mind and wait until Monday to order it? No response. I said are you as the manager going to stand here and tell me that you are not going to honor the sign you have in big bold black letters? He said the register will not let us ring it up until Monday. I said than why did you put the message on the marquee? He said because I have to do what they tell me to do. I said sir this is outrageous. I was an assistant manager at Winn Dixie and I would have been fired if I gave a customer a response like he gave me and not handled his complaint appropriately! (At Winn Dixie we would not however have put out a huge sale sign like that until it was actually on sale!) I told him that I was going to take a picture of that sign and send it to your headquarters and see if they can explain to me how it is my fault I cannot get what you advertise. I asked for the corporate number to call and make a complaint. As he walked back into the office I asked two ladies next to me if they could read the the sign they laughed and said yes. I said what does it say? They said just what you said it did and they should honor it. I said thanks I think so too. The man came back and gave me a number. I tried to call the number he wrote out and of course it was not your number. I think the manager that was on duty saturday night June 5, 2010 at 8:56 pm in the Camilla Ga Burger King needs to go to manager training from some place other than your company if this is how you teach your managers to handle their stores and that the girl that yelled at me should be fired. We as consumers work to hard for our money to come and spend it at an establishment that will treat it's customers like we are the idiots and I for one have eaten my last chicken sandwich from Burger King until you guys can get your act together! I drove by the Burger King this morning and the sign is still up. I have a picture of it and I am going to write an article for our local paper and attach the picture. The manager was so unconcerned about my complaint that he did not bother to change the sign. I am quite sure mine was not the only business lost because of it. |
| Stacey | 9/7/10 |
| My husband and I went through the drive through today for lunch, as we were pulling forward to the pick up window there was an employee spraying a hose in that area, I paused for a moment thinking he would stop spraying so I could get to the window, but he didn't, so I very slowly started to pull forward and he started yelling at my husband and I in spanish. When the woman came to the window to take my money, I asked her why did he yell at us? I don't speak spanish which made it even more rude, she replied "oh no, he was talking to me" I said no he wasn't because she had not even opened the window yet. She said something to him in spanish and he said something back to her then she told me he just didn't want to get my car wet. I don't believe that for a second!! I asked to speak to the manager, and she informed me that she was the manager. She was not wearing a name badge so I asked what her name was. She replied angrily WHY!, I said so I can call the corporate office and complain. She didn't say another word to me, turned around and walked away. She had another employee give me my change and food, which by the way was terrible, the onion rings were cold and looked like they had been smashed, and the whopper and chicken sandwich were cold too, and tasted awful. the address to this facility is : 6115 E. HWY 100, Palm Coast , Fl 32164 . the name on the receipt was Raquel. I will never go to that burger king again and will tell everyone I know about that experience hoping they will not go as well. This is America, and I respect other nationalities but you would think when dealing with customers that do not speak spanish, that only english would be spoken. This was the worst experience ever!!!! 9/7/10 |
| BK Employee | 9/8/10 |
The problem with these restaurants is they like to employ a hierarchy of incompetence in the management. The crew managers/supervisors are often abusive to the crew members and spend most of their time slacking and taking meals. The real work always falls on the assistant manager and the cashiers who are often forced to prepare and serve food while taking orders while the rest of the crew tends to skip out of the kitchen and find something to do other than their job. There are times when the work is coordinated and things are flowing semi-smoothly, but these are the time when the supervisors are taking their 2nd or 3rd paid 90 minute meal break.
The next problem is the upper management often criticizes the amount of waste the store is producing. The result of this is a fear that drives the lower management to ignore the company's and Board of Health's regulations and policy, and commit such violations as: mixing stale and unpleasant tasting expired food with fresh food, disregarding expiration buzzers on held food, ignore expiration labels on prepackaged foods, and abuse any crew member who attempts to ensure the expected customer satisfaction by giving them fresh,unexpired food. The basic attitude and statement is, "We don't care." "Nobody cares, just sell the food, if the customer complains then we'll do something about it."
The "Peter Principle" is in full effect throughout the entire organization, except for, (possibly,) the very highest position(s) in top corporate management.
The next issue is the common practice of the employment of illegal aliens who have incorrigibly poor sanitation habits. To wash their hands is to do a quick rinse without scrubbing or soap and then a quick wipe with a paper towel. The sanitizer is used once or twice a day by an occasional employee who might have had to clean up a really bad mess in the bathroom.
The only time any semblance of following good sanitary practices is when the management sends a guy around to check up on the stores.
The typical store usually gets demotes on sanitary practices, food handling practices, food storage practices, and customer interactions. The current depression that we are experiencing has cut the customer by about 50%, this further institutionalizes the neglect and morass of the employee as there are no bonuses for the management and no raises or promotions for the crew.
The typical Burger King store hasn't given employee raises for the last 3 years, while the management received bonuses, in exchange for not giving raises. Although there are a few good people working at Burger King their efforts are severely sabotaged by the incompetence of those they work with leaving them feeling depressed and unenthusiastic about their careers. So, when you ask yourself why Burgers and fries don't taste good and fresh like they're supposed to, just realize that the employees and management don't care, but if you complain in a reasonable manner they'll make it up to you by giving you the same thing.
So, what can the customer do about this, other than to quit eating there? Well, if you love the taste of their food, as you would imagine it's supposed to taste, then order everything off the broiler and no salt. Watch carefully though, because often times they'll just give a the stale long expired foods from their holding pans and try and act like it's off the broiler. Make sure you see them drop the food in the broiler or the fryer and follow it all the way to your tray. Watch carefully for the bare handed Mexican dishwasher who might be doing two jobs at once, switching between cleaning the dishes and preparing the food. In the late hours they make the dishwasher clean the restrooms.
If you can visually locate the hand sink from the counter, observe how often it's employed by the crew. If you see it used at all in a span of 15 minutes you are in one of the more sanitary Burger Kings.
On the other hand, I've never seen anyone spit in the food, although if raw food hits the floor when there's no customers watching, or cameras, it usually gets cooked and served.
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| BK Employee | 9/8/10 |
(Continued)
In addition to all the above mentioned issues The crew employees are forced to take unpaid half hour lunch breaks with half cost meals, although they are by law mandated to be allowed several 15 minute breaks throughout the day, the allowed breaks are limited to 2 five minute breaks a day. Here's the rule, though. A Burger King employee off the clock may not spend more than 30 minutes in the store, before or after their time on the clock. So, if you are not on the clock and working, you are not allowed to be in the store for more that 30 minutes. There is a reason why they wear uniforms. It appears that there was more than a little truth in the old National Lampoon parody of fast food restaurants which was aptly titled "Fascist Food".
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| Ronald Patrick Velasco | 9/17/10 |
On 09/11/10 I went to the Burger King located at the corner of Telegraph and Victoria in Ventura, Calif. I ordered a Whopper hamburger through the drive-thru; upon biting into the hamburger I bit into something hard and immediately felt a jab on the roof of my mouth thus scraping it. When this happened I immediately stopped eating the hamburger, opened it and found a piece of splintered wood approximately one inch in length and approximately a quarter inch in width, the splinter of wood was sandwiched between the hamburger meat and the lettuce; it was also noted that the splinter of wood has traces of dark blue paint on it. I immediately reported the incident to the manager and followed up my complaint to the local franchise owner of Burger King and The Enviromental Health Department of Ventura County. This unfortunate incident is not only a serious violation of proper food handling, but the wood could also poise a hazard as simple as a factured tooth to the extreme such as perforation of the bowel. It was an unfortunate incident that left me with no desire to patronize Burger King again.
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| LOUISE BENDER | 9/19/10 |
| MY SON AND I WENT TO BURGER KING IN BAY ST. LOUIS MS. THE LADY WAS ON THE PHONE,HAD TO WAIT A COUPLE MIN. THERE WERE NO FRIES MADE SO TOOK MY HAMBURGER AND WAITED FOR THE FRIES. THE FRIES WERE HALF COOKED W/NO SALT.THERE WERE ALSO NO STRAWS BY THE DRINK MACHINE. I APPROACHED THE LADY, STILL ON THE PHONE AND ASKED TO SPEAK TO THE MANAGER. SHE SAID, I AM THE MANAGER, STILL HOLDING THE PHONE. I COMPLAINED ABOUT THE SERVICE AND THE FRIES,A LADY RAN OUT OF THE BACK ROOM AND STARTED SCREAMING AT ME THAT SHE COOKED THE FRIES AND DID PUT SALT ON THEM. I ASKED THE MANAGER HER NAME. AND THE OTHER LADY HERS.SHE SCREAMED AT ME, WHAT IS YOUR NAME? THE MANAGER SAID SHE WAS HAVING PROBLEMS W/ A CHILD. I TOLD HER THAT SOUNDED LIKE A PERSONAL PROBLEM AND SHE SHOULD LEAVE THEM AT HOME. --THIS IS VERY UNEXCEPTIONAL IN THE WORKPLACE, DEALING W/THE PUBLIC WHO PAYS THEIR SALARIES. |
| monica nix | 9/19/10 |
| i am monica nix i am writing this letter to inform your company that i have filed a lost suit against this company for being unclean.i came to burger king on august 20,2010 and purchased a fish combo and a whopper jr came inside me and my daughter.we went and parked.she ate her whopper jr and then i was eating my fish sandwich as i went to break my daughter off a piece and removed the lettuce because she dont eat lettuce i seen the bug. i really got sick and took it back to the store.the manager mitchell from lucedale ms,39452 she saw the bug she replyed the only bug they seen was a bettle some kind of bug i really dont know.the manager told me to go to the hospital after i left the hospital the manager offered me a job then she say i can eat for free.thats not the point that bug could have been infected and we have to suffer not.i got me a lawyer and thats yall havent called meor nothing.your company hurt me and my family. |
| aceburgerphile @aol.com | 9/5/10 |
| having ingested tens of thousands of burgers, the whopper has always held tthe top spot on my list of great burgers! your breakfasts were also ahead of the competition. speaking of which, there is no 'fast-food' restaurants in this area. moreover, there are no drive-thu restaurants in the entire country! what an opportunity exists here for a drive-thu, burger king restaurant. there are over 100,000 young students enrolled at more than 15 different colleges and universities in this city. yet, no fast-food hamburger restaurants. . . please consider putting this city on the burger king map of places to begin revamping the burger king success story. the name of the place is ubonratchathani, kingdom of thailand. that's U B O N R A T C H A T H A N I . . . THANK YOU FOR ALL THE GREAT FOOD ! WISH YOU WERE HERE. |
| Sean Dubovsky | 6/11/10 |
Last week I purchased from your burger king at Address: 580 Hegenberger Rd, Oakland, CA 94621, USA
Phone: (510) 568-0668 they sold me your new rib promotion 8 pc ribs $ 9.00 very exspencive for 8 quarter size ribs also two whip it whoppers and apple pie the only thing i could eat was the pie, the tiny ribs were burnt beyond black and totally dry the whoppers also were minus pepper jack cheese & spread.The thing that makes that burger what it is I called and spoke with the on duty Mrg. A Marta told her of my unsatisfactory meal she said they would replace it fine. I return today 6-11-10 the unbliving Mgr on duty her name Linda, tells me no more whopper Whipits. Linda Gave Me A very Hard time was very unpleasent toward me and when I asked about the burnt ribs was told all there ribs came out brunt and that was just the way it is I requested another meal, one that I had Had at other Burger Kings with no problems before the 12 pc chicken fingers. she begrudgenly gave me my chicken fingers but when i got them home they were also dark hard dry things, I have come to the conculsion that the lower econmic areas were Burger King sells it's products do not have any quality standards I belive they reheat reuse food that does not sell and or give the sub quality food to any one who makes a complaint, this is a terrible practice especially given that most of the money made from your chain is dirived from the high volume of sale to this customer base. you make enoufe money you don't have to rip pepole off! Please take Whatever steps you must to correct this as it is very unfair to your customers. as for me i do not think i will be eating at these king of burger kings for some time to come I will be wrighting my comments to the opp ed dept of my national news paper to see if they agree with me.I would at least like you to refund my meal cost and time and trobble. thank you
Sean Dubovsky
5815 Pine Hollow Rd
Clayton, CA 94517
(925) 672-2258 |
| Tom Milburn | 6/12/10 |
| Store 11832, 3293 Columbia Blvd, Titusville, FL 32780 has become a nightmare! We used to eat there at least once a week but over the past 10 months, and particularly this month, it is a pig sty! Constant change over of personnel with increasingly poor customer service skills, general state of uncleanliness, behind the counter and in the general seating area, are only the start! Both bathrooms are ALWAYS in a horrible state - disgusting! We had to wipe our shoes in the grass before getting bak in the car because of the filth on the floors in the restrooms. I don't know who owns that franchise, but they are killing your reputation! Fortunately there is a Wendy's and Taco Belle just across the street to the north and a Micky D to the East! Get on that franchise or it is done soon. |
| Ricardo Blake | 6/14/10 |
| I had the worst service at a burger king in RIVIERA BEACH FLORIDA on BLUE HERON BLVD by the i-95. This burger king has a nasty manager with a bad attitude and some rotten gold teeth in her mouth. I placed for a chicken sandwich meal, when i got it the chicken it looked dark brown and hard, my fries was cold and greasy. I went back and asked for a refund she said there is nothin wrong with it it just looked burnt we need to change the grease. I said no i want my money back, she said we don't do that at this burger king!!! with an attitude. Were do you get these managers from? I will never visit another burger king they refused to give me my money $6 and change i payed for nothing!! NO MANAGERS WITH GOLD TEETH (ROTTEN GOLD TEETH) SMDH. |
| Hans Brendel | 6/19/10 |
| In Chicago, I go to BK on either 2500 or 2600 N. Western Ave. I also been going to the other BK at Belmont and California Ave. It is like night and day. Why is the BK on Western Ave look in such poor condition, in need of a face lift. When the one at Belmont looks so friendly and homely. It is not that it is not making a lot of money. For I know that place is bringing in the bucks. What is that owner thinking? Down the street is a McDonald and way more nice looking. I now take my friend to other fast food places that are well maintained. Ops did you loss some business. You know the game, if you do not appeal to the public, the public will go else where to be happy with the money. Remember, the customer is always right. Get that lazy owner to spend some money to up keep his business. The cooperations rep is at steak. Don't let him get away with it. Look what happen to KFC. You snooze and you might loose. Hope you are listening. Crack the wip. Good Luck. Retired Manager |
| Linda Poling | 6/22/10 |
| I was just at the Burger King in Englewood, OH and my kids were treated horrible by the manager "Debbie."" She would not give her last name and would not give me the district managers name and number. She is a disgrace to Burger King and we will never go back! |
| C. Bustos | 8/24/10 |
| I went to Burger King #10849 (956-544-4300) for lunch today (8/24/10). I ordered a #1 (whopper no mayo or onions, onion rings, and drnk). I noticed that cook had placed some of the burger in what may have been a microwave oven, then placed the burger on the window for an upcoming order. I'm not sure if this was my burger. I sat down in the dining room and proceeded to have lunch. I took took two bites of my burger which was made the way I ordered it; however, it was tasteless. I opened the burger and the meat had two colors - pinkish and brownish/greenish. It seemed as if the burger had been cooked previously then refrigerated and then placed on a warmer for quick serving. The meat did not appear to have been freshly cooked. I took my burger back with my complaint and was brought a fresh burger. The burger tasted the same as the first one - tasteless, not fresh. I enjoy the taste of a freshly charbroiled burger. As I continued to eat my tasteless burger, a rather full-figured female employee came to wipe up the tables in the dining room. She gave me a look that she was not too happy that I had complained. Then she proceeded to wipe up the tables. She kept looking around and not looking at what she was wiping up on the tables. She didn't even wipe up the tables entirely. From where I was sitting, you could see the dirty smudges and dried up food on the tables. What happened to the days of training people to really care about their work. I tell you it is a rat race out there, and people just don't seem to care. I won't ever order from BK or eat at a BK ever again. |
| Rhonda | 8/19/10 |
I went to BK this morning and while I was waiting on my food, I saw the person in charge of making the sandwiches reach around and scratch his backend and then continue to make the food ,no gloves or hair net. I feel they should always wear
gloves and a hair net. I will probably not go back to BK again. I love the taste of the food but until they make some positive changes I can't take my children there and feel good about it. |
| Clarence C Joseph | 6/26/10 |
I found a bug in my drink and it was alive? what kind of service or health standards is this?
Very poor poor poor service I will be filing lawsuit and going the health department.
June 25th 2010
Clarence C Joseph |
| A. Pennebaker | 6/27/10 |
I went to the Burger King in Halls Crossroads, TN the evening of June 26th, 2010 around 7 PM. I was craving a charbroiled whopper and some fries. I have not been to a Burger King in years but I remember the fries as being really good. The plain Whopper I ordered really hit the spot but I was shocked at how bad the fries tasted. I could smell the odor of old cooking grease before I even tasted them! It was disgusting and a total waste of my money. How about changing the cooking oil a little more often!
A. Pennebaker
June 26th, 2010 |
| EDNA CONCEPCION | 6/27/10 |
| I WENT TO BURGER KING IN TAMPA STORE NUMBER 00098 PHONE NUMBER 813-985-8732 CASHIER NAME WAS KEYRA.WE ARRIVED TO ORDER THROUGH DRIVE THROUGH AND THE CASHIER SEEMED TO HAVE A VERY NASTY ADDITUDE SHE WAS NOT PLEASANT.I ASKED TO SPEAK TO A MANAGER AND THE MANAGER WAS JUST AS NASTY I DID NOT HAVE A NICE EXPERINCE THERE I CALLED THE STORE AND ASKED FOR CORPRATES NUMBER AND NO BODY SEEMS TO KNOW THE NUMBER EITHER.PLEASE CALL ME 813-850-6011 |
| Brenda McGowan | 6/28/10 |
Today I went into BK for an eggnorous. I was third in line waiting while 4 employees talked to each other and ignored the customers. After 18 minutes, one of the employees looked up and saw about 12 people in line. All of us were told breakfast ends at 10:30! It was then 10:35, but we were waiting since 10:15! This is the third time this has happened on 3 separate weeks. I am really upset. How do you expect to survive this economy if your employees ignore the customers ? This store is in Mount Pleasant in Town Center. When I asked for the manager, I had to ask twice and waited another 10 minutes. Why don't you have customer service and emails and care about your customers??
Brendeaar@bellsoth.net |
| Jamie Warner | 6/29/10 |
| Last night my husband and I went through the drive-thru in your Elmira, NY Burger King. We got two drinks, but no straws. My husband then had to go inside to get us straws. How can you drink a soft drink in the car without a straw? Comeone people common sense. The fries were so greasy and hot that they actually left marks on the bag. The fries left a terrible aftertaste in our mouths. We tried to get rid of the taste by drinking, but it didn't go away and made the drink taste horrible. After about 5 minutes the aftertaste was gone, so we were able to drink our drinks. We love to eat at Burger King, normally, but this morning neither of us were feeling good either. Too much grease gives too much gas. |
| ELIZABETH | 6/29/10 |
TO WHOM IT MAY CONCERN:
I THINK IT IS A DISGRACE HOW YOUR COMPANY TREATS YOUR WORKERS AND CUSTOMERS. I WENT TO THE B/K IN TOWN AND COUNTRY MALL MIAMI, FL, THE TEMP IN THAT BULIDING WAS 90 DEGREES, HOW DO YOU EXCEPT YOUR CUSTOMERS TO ENJOY THERE FOOD,I ASKED A LADY WHO WORKED THERE ABOUT THE HEAT SHE SAID IT WAS CONTROLLED BY CORP. IT'S FUNNY I THINK SHE WAS FROM CORP. COS I HAVE EATEN THERE FOR THE PAST 11 YRS AND THAT WAS THE FIRST AND LAST TIME I SAW HER...
DO EVERYONE A FAVOR MAKE IT COOLER, SO WE CAN EAT INSIDE.
THANKS,
ELIZABETH |
| louise | 6/30/10 |
I have always liked the coffee at Burger King and always purchase some with my Whopper. I cannot drink caffeine, so I get decaf and add some hot water to it to dilute it a little. I usually go in the afternoon when I get hungry after working in my office.
Imagine my surprise to find out that the coffee machine is gone and is not coming back!!!
The manager at the store on Collins Ave in Sunny Isles, FL told me that now they put a small coffee server on the counter for breakfast only! WHAT A STUPID IDEA!!!!
Why can't we have coffee in the afternoon when we need it? Why can't I have coffee with my burger? I do not drink soda. All the soda machines are still there, but NO COFFEE! This is outrageous! BK, you have just lost another customer. |
| Doddie Hatcher | 7/2/10 |
| The only Burger King in Apalachicola Fl.has not served ice cream, shakes, or any floats since I arrived on June 9th 2010. There ia a sign on the drive-thru menu that says TEMPORARILY OUT. Can someone please come fix it? |
| Melba Morris | 7/4/10 |
My family and I stopped at one of your locations # 3064 located in Russellville, AR today. I have been in some form of customer service line for most of my life and have never experienced more inconsiderate treatment. I will make this as short as possible as the whole incident is over a 99 cent burger. There were six persons traveling in our party. My daughter's order was approximately $16.00 my order was $18.46. My daughter asked for an extra dipping sauce and was told very rudely she was only allowed two and not given the option of purchasing another which I am sure she would have. However she had been at the counter waiting for her order to be completed. Which took longer than necessary as no employee had put fries down. She brought her order to the table and told us of this. My grandson decided he wanted a burger instead of the nuggets he had ordered. We removed a tab from a drink cup and won a free burger. When your representative, Kathy Walters, was approached to redeem the prize she instantly said the tab had been tampered with and would not lose her job over redeeming the ticket. My son purchased the burger and came back to sit down. I approached the counter and a female asked if she could help and I showed her the tab and then asked if she was a manager. She said no, I asked for a manager and Kathy came to the counter and said she would not redeem the coupon. I asked for her name and she gave it willing and immediately stated she had already called her manager and was told not to redeem the coupon.(This decision was made on the phone without seeing the tab) I told Kathy this was all over a 99 cent burger and did not appreciate her insinuating a member of my family and myself would try to lie over a 99 cent burger when I can easily afford to pay for. As I left the store I noticed the customer service number (the last 4 digit) have been scraped off of the door. I asked a male behind the counter if he was aware the numbers were missing and nothing more was offered. As a manager it would seem your representative could have made a decision to satisfy a customer and offer the burger at no cost.
I am sure you will look into this matter, I have heard of two other complaints regarding this store when I shared our story.
Sincerely,
Melba Morris
mjmisme@yahoo.com
479-644-2366 |
| Natasha and Robert Dees | 7/5/10 |
My husband and I decided to get food from Burger King in Killeen,Texas today (July 5th, 2010 at 12:35pm). This is your only location in Killeen. This location is about 15-20 miles from our home. We had a million other options along the way. We pulled up to the box to order a meal for each of us. The employee taking our order rushed my husband as he was placing our order. We WERE NOT finished with our order and she gave us the total. My husband told her we still needed more added. The employee said she couldn't add it at that point and to add it at the window when we got there to pay. Well, we were waiting in line in the heat forever because this location is slower than sin. We get to the front window and were asked to pay over $18.00 for 2 combos!! There is no way the price was right. Then we did as we were told and asked to add the rest of our order. There was NO ONE behind us at all. The employee then kept pointing to the tiny sign that stated no orders could be placed at the window. We were not trying to place an order. We were trying to complete our order which she refused to finish taking while we were at the box!! Then she refused to let us complete the order as she had told us we would be able to do. We drove away with out any food! I called the store immediately and asked for a store manager. The lady that answered said she was a store manager and refused her name! I explained what happened and she replied she was sorry and was tacky in speaking with me. I said, "That's it?! You are sorry?! That all you can do?! She said yes, that's it. I put my husband on the phone and she was loud and tacky with him as well and stated she would handle it. He informed her that we would be contacting corporate. We do not believe that anything "will be handled". We have lost about 30-40 miles of gas and over an hour of our time just to go to your restaurant, as well as being treated like dirt by Burger King's not so professional employees and management! I have personally been in fast food for over 20 years. This is not a professional store or team. We will never visit or or spend our hard earned money at a place like that. We will go out of our way to share our experience with everyone we possibly can. I am personally considering taking out an ad in the newspaper to tell everyone what kind of service we received and how we were treated at your business.
Thank you,
Natasha and Robert Dees
natashadees@hotmail.com
(254)813-2193
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| steve sandhu | 7/6/10 |
Me and my family went to Burger King And This Spanish Lady had no name tag on her uniform. She didnt even say Hi,Hello,May I Take Your Order?! She didn't even talk a bit. Another Day we had gone there and had coupons, she refused to take our coupons. Also she is very very rude she doesn't know how to do customer service. She usually works in the evening shift. So, from now on we are not going to Burger King but are going to other Restaurants. This location is Burtonsville MD, Store #6387. We have been going there for many years from now and we have NEVER seen any employee give us that type of Customer Service. She Never smiles Never talks. Someone needs to train this disrespectful women!!
Thank You And We Really Want Feed Back From You.
Steve Sandhu
StarImport@aol.com
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| Marty Embry | 7/9/10 |
I went to the Burger King located on Pierson Rd in Flint, Michigan Tuesday night at about 10:15. Here is my issue; Every time that I go to this restaurant, it is insanley slow for just little things. This particular night I ordered 2 buck doubles (which had so much grease on it that the bun was soaked!!!). There were three cars in front of me and yet it took 27 minutes to complete my order. This happens often which is why I hate going to that particular store. The window worker was great. Her disposition was professional and she apologized for taking so long. You lost money as well because while I sat there like an idiot...an hungry idiot, I saw at least three cars pull from behind me to leave. Let me just add that while I prefer BK over McDonalds, you are making it easy to go to McDonalds!!! I will also add that last Tuesday was the absolute last time that I will visit that particular store!
Marty
javanless@aol.com |
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