Best Buy Corporate Office & Headquarters

Recently I purchased a new Yamaha 720 receiver from best Buy at 95th & Quivera in Overland Park, KS I had problems setting it up and called the Geek Squad and my receiver still isn't working properly. I think this was a refurbished receiver and the remote is apparently used! I have not gotten any response at all from the store! I am very unhappy !

Bought a phone with Geek Squad protection from Framingham MA store and it died in less than a year the Store totally screwed up and end up giving me a new phone and I continued to pay geek squad. BUT when the new phone died this week I found out that I was still paying on the old phone protection plan and my current phone had no plan. Store won't admit mistake. Finally corp. refunded all my Geek Squad payments and $100 gift card. I did have to go to a supervisor but it did finally get worked out. Caesar at Corp was great.

Bought a screen saver, it was defective. Went back to the store within the 30 days with the receipt and the employee would not replace the screen saver. Made a complaint online with NO reply!

My mother is in a retirement home. She bought a TV and Hanger at Best Buy, Matthews, NC. She wanted to exchange the hanger that fits flush on the wall to one that swivels. They said they could not do that because it had been more than 15 days. This does not seem to be a good policy when she would be spending more for the swivel hanger.

I came into the Best Buy at Hawthorne to fulfill the Black Tie warranty on my Wii. The plan just so happens to expire on the same day that I brought it in. Since I didn't have an appointment the representative told me that I have to buy a new protection an for another year in order to get it serviced. Why would I do that? If the an expires today then I should have until the end of today to get my device serviced. Very bad policies and customer service.

As I have read the above statements I see that yes some fo the locations need to work on the customer service skills but as well I do feel some that some customers need to see that are not always the best as well they can be rude when you can ot do somthing they want they will be qucik to question why they cant have somthing shipped to them with it states no shipping or why the item in on the site and they can not buy it well the site is not just in there location so I do see that the reps at Best Buy do what they can do now that is not all of them but the ones the go above and what need be not one customer review on them at all

Just spent an hr trying 2 get rz points correct-cust service in Panama is excruciatingly'inept.At this rate I give them 5 yrs

Best Buy has served me well for 5 years until yesterday. I returned 2 items that I had purchased online. There had never been a problem before. However, I was informed that they would not take the items back as, in the few weeks since the beginning of March during which time I had not been in the store, they had shortened their return policy from 30 days to 15 days. After a time, the manager did approve a store credit, but I am now paying the items on my credit card while being locked into using the funds at Best Buy. This is not customer service. What a disappointment! Unfortunately for Best Buy, there are many other choices that clients have for electronics and I think I will turn to those from now on.

I purchased a computer from an online sales rep and after over 13 hours on the phone with them I finally got the computer to be sent to me today the heat sink on the processor fell off while just sitting on my desk!!!!I once again had to call in to Best buy to see what they can do because the equipment was manufactured faulty and was tod,"well your past your 15 day window to get the computer replaced by us, guess you have to call the manufacturer"

I purchased a computer on 03-19-2013. The Microsoft form I had to fill out from the information I received at the time of purchase was filled out incorrectly (password plus) so I had to bring it back to Best Buy to have it corrected. The person helping me made me feel like I did something wrong and did not acknowledge it was the salesperson. After three times bringing it back, I wanted to bring the computer back for refund on Apr 9th and the manager said it was to late. Of course it was in the store several times. My experience was not good and I will not patronize the Best Buy in Fort Myers Florida again. Hilda Taylor

I tried to get a manager to honor the price match policy on a Maytag washer/dryer combo, but he decided it was going to lose the store too much money, so we ended up buying from a small appliance reseller that apparently wanted to earn my business. Bad management on the part of the Best Buy manager, and not honoring a policy that's clearly displayed in large letters right there in the store is pretty foolish. I hope for their sake, the regional manager got rid of him, but I never went back to that Best Buy location, and avoided Best Buy altogether for another 4 years. More recently, I bought a 17" MacBook Pro and a week later decided it was too big, and they let me return it with no restocking fee. Kudos for that. I now love the 15" Mac I bought from them. Hopefully, Best Buy is improving

I went in to a best buy today to purchase a DVD. The DVD was "the bible" which was just released. While checking out at the register, the cashier told me that the devil in the movie looks like Obama. I was shocked so I asked him to repeat himself because I couldn't believe he would make such a comment. Regardless if he felt that way or not he should have kept his feelings to himself.

Let me start by digesting a name change from Best Buy to Worst Buy! Your service is horrific. Your Geek squad is inept and no one there relays what is spoken about in one conversation to the next. So you have to fight each and every time with a different person for the same issue. No care is given to costomer satisfaction. We will not be buying anything from there that requires a warranty ever again. Useless is all I can say.

I was lied to about a purchase. after returning the product i got a bill from sprint forover $400.00 for using the product for only 5 days. I spoke to a manager and he said he would call and let me know what is going on. I was told that he spoke to the sprint rep for that location and he would let me know what she told him about the bill. I never heard anything from him so called back. He never caaled me back. After one week still no answers from him or the sprint rep. I have worked retail before and this is noway to treat a customer. I will NEVER buy from Best Buy again.

On line purchase very confusing, kept refering to pick up from store, when it was to be delvered. Did not tell me I had to set up date and time for Geek people.. Who is running this outfit??

I was in your Menifee CA store today to buy a GoPro $399 + and do you think we could get any service "NO" went to the front, we will send someone down to you 10min later still no one,2 girls on computers in the TV area and the guy that walked passed us is down the front chatting to another girl and the store had under 10 people in it. told the manage as we WALKED OUT "last time I will be in that shop" must be making to much money NOT HAPPY

As customer service goes so goes the business! The direction of Best Buy reminds me of that of Circuit City - remember them! Best Buy will soon be joining Circuit City in the same graveyard and for the same reasons.

Best Buy sales guy (Sioux Falls, SD) highly reccomened a Lenovo laptop computer that turned out to be "LEMONS" and they would not try and help us out at all....cause it was a week past warrenty and they could tell by the computer that it was not used much. IBM would not help out in any way either. We were not expecting a new computer, just a discount on another. We took it to a computer store and they said the Mother Board was "History" and the reviews on this computer are BAD!! Even by replacing mother board with new ones didn't last a month on a lot of the repaired laptops! $500 plus the bill at the computer repair shop...down the tubes! Just read the reviews!

I understand that "partstore.com" is affiliated with Best Buy. I believe someone had better tell these people how to handle orders and their customers. I placed an order for a part on 2-19-13.Checking on the part at later date, I was informed that the item would not ship until 2-26-13. When I placed the order the site said there were 5 in stock. I never received an email telling me that this was the new shipping date. The person did send one after I called them. I called them again 3-4-13. I was told that this part was no longer available and the order was cancelled. I was not sent an email telling me this. Upon tracing the order, I noticed that it did say cancelled on the order. What an inconsiderate outfit regarding taking care of their customers. I will never order anything again from this outfit. I will report this to the Better Business Bureau.

I bought a new toshiba because the geek squad recommended it as well as webroot and words10. Webroot was not installed and I got 5 viruses. Well went in the see the geek squad atleast 6 times never got it fully fixed just bandaged it for a couple days. I went in the last time and the geek squad manger told me he guarentees its fixed they were unaware windows 8 could get a virus and appologize for not installing the webroot. My computer is still messed up and I have called your executive office with no help. I am so tired of being told give me 48 hours and havr recieved no call from your dm or mgr of the meridian ms store. Your lack of customer service or care has made me sick. I have previously rexommended best buy as I was a valued customer, now I tell everyone I see about my experiance and hope that others stay away from your store so save them this loss of time, money and important material.