American Express Company Corporate Office | Headquarters Contact Phone Number & Address

3/9/12

I received a letter dated March 5 from the Salt Lake City Am Ex Office with Ms. Tammy Weinbaum's signature. I was approached in the Atlanta airport near a Delta gate by a woman supposedly representing Delta Skymiles Am Ex card on Feb 13, 2012 -- I told her I have a Skymiles card and she said since I had one, she'd give me 20,000 miles for my time. I later learned that she had submitted an application for another Skymiles card for me -- I spent hours on the phone with Am Ex customer service and thought the issue was resolved until I got Ms. Weinbaum's letter, which states:"In response to your recent telephone inquiry, and in the interest of customer service, we have contacted Experian and instructed them to suppress the inquiry that was placed in your credit bureau report on February 13, 2012. . . ..While our position remains that we had a permissible purpose to request your credit bureau report . . . AMERICAN EXPRESS DID NOT HAVE MY PERMISSION TO REQUEST MY CREDIT BUREAU REPORT AND THE LETTER FROM MS. WEINBAUM IS AN INSULT. AFTER READING SOME OF THE OTHER COMMENTS ON THIS PAGE, I HAVE TO AGREE THAT AMERICAN EXPRESS IS NOT THE MODEL OF BUSINESS HONESTY OR CUSTOMER SERVICE HONESTY. I HAVE REQUESTED AN APOLOGY FROM MS. WEINBAUM'S OFFICE AND AMERICAN EXPRESS SAID THAT CAN'T BE DONE. I THOUGHT SHE WAS ALL ABOUT CUSTOMER SERVICE!

L Gilson

3/15/12

this company no longer exists in the u.s.a., no longer has american representatives, totally unreacheable except in another country, they do not understand a thing your saying, I don't understand a thing their saying, I do not want to give all of my so called private information to some unknown person in : Thailand, Phillipines, New Deli or Canada, oh by the way if you ask for a U.S. representative they may give you a canadian representative, just to prove they don't know much, as Canada is not in the U.S.!! ( I have absolutely nothing against the canadians I like them very much!!) I can't remember the other countries they have given me. American Express you should rename your company foreign country express!

Barbara DiBenedetto

2/26/12

For 3 years I have had 2 accounts with Am Ex. Business and personal. I have accrued 150,000 pts which I was going to use for a trip for my family to Italy. Now I'm being told that I cannot put my point together. When I took out the cards I was told that I could so for 3 years I'm saving these points. I called to book the trip and now I'm being told their 2 different programs and I can't do it. So I have been paying my bills on time on both cards for 2 years approximatly $80,000 per year and I also take Am Ex in my business. I called Customer Service and told them that I will be cancelling both cards plus the $100, 000. per year in my business and they tell me they will NOT combine my points. Talk about dumb and bad business tactics. So my scissor had a great time cutting up both cards, plus I will be cancelling Am Ex at my business. They will spend the next lifetime trying to get my business back through paper. What I say is screw Am Ex. I will never use them again. Liars and cheaters. With my credit I can go anywhere. I pay the entire bill by the end of the month. How dumb are you. $150.000.00 worth of business out the door for a technicality.

Joy

2/6/12

I have a similar story. I received an email stating that my account was cancelled. I contacted American Express and got a lady named Emilee who was reading a script and could not help me at all. I was also informed there are no supervisors available and she would have someone contact me within 48-72 hrs. I was livid by this point. When I finally spoke with the "cancellation department" they explained that Experian reported my FICO score had dropped since mid November and there was a serious delinquency. How the heck does a "serious delinquency" show 2 months after the account is open but didn't show when they approved the account? I am livid with this company, have cut my card and am sending it back with all the information sent to me in November (in their envelope). Maybe I should make a fourth phone andI mentioned that I will be calling my senator. I had been a card holder many years ago and the company was much better than they are now.

jill polsby

2/5/12

I have been a Delta/American Express card holder since 1999. I have never made a late payment, ever. The January bill that came, due on Jan 22 was paid on Feb. 11. Why were we late? Have no idea except that it was in the pile of Christmas cards. I now am a deadbeat with AmEx. I owe $25.00 for a late payment. My interest rate on future purchases and late payments will be 27%!! I called and supposedly spoke to a supervisor this morning when my February bill arrived in the mail. There would be no waiver of late fees. There would be no waiver of the interest payment tacked on to the late payment. But, on the bill was a $95.00 charge to renew my credit card. The supervisor just kept saying "but you paid late and there's nothing I can do". I kept saying "do you really want to lose a customer for 13 years over $25.00"? So, at an impasse.....I am sending in my bill, with all the fees paid, but minus the $95.00 to renew the card. How incredibly stupid, stupid, stupid of the supervisor to lose a customer over $25.00. If I had had a record of late payments, if I didn't have a 700+ credit score.........Lots of ifs but all this does is point to the stupidity of a supervisor in Customer Service. Adios AmEx from an 11 year user of your credit card.

P.S. as i read the words above, this site is supposed to supply me with the corporate offices phone numbers and address. That's all I've been looking for for over a half hour. How in the heck do you contact this company!!!!!!!

ex-WIFE MRS CHARLES MINES JR

1/18/12

CREDIT UNION MONEY ORDER # 102725[241073951 3101003] $44.00
USPS MONEY ORDER No 1154849617: $50.00
WESTERN UNION MONEY ORDER :14-186755772 : $26.00
WESTERN UNION MONEY ORDER :14-278856846 : $55.00
WESTERN UNION MONEY ORDER :14-241056539 : $26.77
WESTERN UNION MONEY ORDER :14-297858830 : $22.71
WESTERN UNION MONEY ORDER :14-297858834 : $24.13
WESTERN UNION MONEY ORDER :14-297858914 : $30.20
WESTERN UNION MONEY ORDER : XXXXXX0039 : $25.00
WESTERN UNION MONEY ORDER :14-297859030 :$ 60.75

From: turtlegm21@hotmail.com
To: support@official-driverslicense.com
Subject: REGARDING : OFFICIAL REGISTERED DRIVERS LICENSE NUMBER :GWENDOLYN MINES
Date: Mon, 11 Jul 2011 10:24:26 -0700

OHIO RJ 858588{v.remirez}ARIZONA DO4253369

Gina

1/7/12

I have a similar story. We get a letter stating that we are delinquent on our account and therefore, for the next 6 months will be paying the 25% APR on the card. We also received a letter stating that are limit was lowered and we only have $100 left on our limit due to my FICO score dropping to 542. We had put our account on an automated system and for some reason the system didn't work and did not take our payment which we dide not know until the letter. We ended up paying online as usual, although they did not remove the APR as of yet. I spoke to a real excuse for service guy named "Jameil" who chastized me for all the deliquent accounts I had and having such a high balance as if Experian makes no errors at all. He told me there were no supervisors on duty at the time and told me someone would call me. This guy who could not help us with anything then decided to try to get me to admit guilt by repeatedly asking me "Are you saying that you have no delinquent accounts?" He asked me three times. My answer was the same "The only technical delinquency is the missed payment due to your faulty automated payment system." I was livid by this point. At the end of the day when we reviewed my Experian report my FICO was 748 and there were no delinquencies. By the third phone call, and a second supervisor, (funny they found one when I mentioned that I would be calling my senator)they had all these loops for me to do to get the limit lifted again. After reading all these complaints, there is no guarentee that anything will change. I won't even waste my time. I'm calling my senator on Monday morning. There is no way this is legal. They clearly do not want business. I have been a member for 16 years.

Delbert Miller

1/4/12

After being an active card member for a few years and paying my bill on the internet within few days of the closing date I made my first dispute for an Avis charge. I faxed support information for my position. Received a copy of Avis's letter and denial of my dispute for the total charge. I was not disputing the total charge but asking for a modification of the charge. American Express obviously did not pay any attention to my submission and sided with Avis. So my response was to cancel the credit card. After reading comments from people with more serious complaints than mine I think the good service I did receive until the dispute must have been a real accident. Try the Chase card. They have much better internet account information with the charges posted automatically when you make them. Not days later and not with the dates all mixed up.

Terri A.

11/18/11

I do not often dispute a charge, but when my family (occupying 4 rooms) and I were treated so badly and recieved such poor service from the Flamingo Hotel in Las Vegas (worst hotel experience of my life, disgustingly filthy and broken rooms, just go to Trip Advisor for the horror stories, I wish I had) and I requested MY credit card company (AMEX) support me and get my money back, they totally sided with the hotel that had the audacity to say that we never complained even though I spent most of my time talking to managers and moving my family from rooms to more disgusting rooms. AMEX asked me for the details and I wrote a very detailed multi page justification document that was not even read by AMEX (customer service informed me of that little fact). When I tried to resubmit the dispute, I received the exact same letter I had recieved before and was told by a customer service rep that the Flamingo Hotel was an AMEX customer too and it was my word against their's...I lose.
I have several credit cards with both Chase and CitiCard and they have always provided excellent service and support. My parents and siblings have AMEX credit cards and needless to say, we are all canceling our accounts...some of them have already switched to the better companies.
My respect for AMEX has turned to deep disappointment. Unfortunately, it cost me over $1000 and the ruining of my daughter's college graduation event.
AMEX, your company obviously values the big corporation accounts over us private citizens...hey, I think I am starting to understand the "Occupy" movement.

Ashish Sanyal

11/3/11

i am extremely disappointed at the moment with the Gift Card services. I placed an online order 5 days back expecting the card everyday to come. I have this ceremony to attend on Sat and still no card. Sp i call the CS number and the call goes to some call center in India where people have very poor diction of the English language and could not help me at all. All for being a member with Amex since last 15years.

CCd	10/21/11
I have been a card member for 5 years. For the last year I sent 2 payments ($300 each) with a check and they lost the checks. I sent other check (the 3rd check) and they posted to other account. To stop the "lost checks" I paid $50 and now I need to request a copy for the last check to pay $25! Now they are charging interests for the amount that they posted to other account. :0(

Linda S

9/27/11

The saga continues regarding poor customer service. My husband overpaid his Amex bill by $2,800.00. That was 6 weeks ago. Customer service initally agreed to send us a check for the overpayment.....no check! Then they agreed to transfer the amount to our bank account....no transfer! They have removed the overpayment from his account, so we cannot even eat it up making purchases. They out and out lie, have extremely poor processes, and apparently NO automation whatever. I have reached out to Kenneth Chenault Chairman and CEO to see if he cares enough to help. Waiting....waiting.....waiting. In the meantime, I have discontinued use of both our personal Amex cards and my Corporate Platinum Amex. VISA ROCKS!

Linda S

9/27/11

The saga continues regarding poor customer service. My husband overpaid his Amex bill by $2,800.00. That was 6 weeks ago. Customer service initially agreed to send us a check for the overpayment.....no check! Then they agreed to transfer the amount to our bank account....no transfer! They have removed the overpayment from his account, so we cannot even eat it up making purchases. They out and out lie, have extremely poor processes, and apparently NO automation whatever. I have reached out to Kenneth Chenault Chairman and CEO to see if he cares enough to help. Waiting....waiting.....waiting. In the meantime, I have discontinued use of both our personal Amex cards and my Corporate Platinum Amex. VISA ROCKS!

Hanelaine

9/26/11

Will probably cancel my Gold card after the last experience. Their travel agents, who you MUST use if you want to use their points, are no more than call center people, who have no idea about travel. I was booked on a VERY bad itinerary (1 hour to change planes AND clear customs/immigration). When I tried to change it, they said it would cost $130/person but their "reissue" desk never would call me back (their wait time on hold was 30 minutes so they take your number to call you back). So I went right to the airline directly and they changed it for $45/person. Guess who pockets the extra $85? I wrote to the head of Global Travel to complain and the letter was returned saying, he doesn't work AT THAT ADDRESS. Not that he doesn't work for Amex. Just in a different office but they wouldn't forward the letter. VERY disappointed.

Marilyn Cavallari	8/8/11
So much of what I have read of these reviews has happened to me. AmEx made many mistakes with me and I am the one to suffer. Time to pay it off and cut up the card.

Mary Kelly

8/11/11

I have just gotten off the telephone after spending approximately 2 hours speaking with FOUR different Service Reps about why I have to /wait 12 weeks to find out if I am to be reimbursed/ for 750.00$ in Travellers Cheques that I have reported lost (in the mail. I requested a stop be put on these cheques when they were not found in the postal system weeks after I mailed them by certified post. The lost cheques were reported lost on July 14, 2011, a stop was also put on the cheques the same day. It is now August 11 and I have been telephoning AMEX for a week now to find out when I will be reimbursed but all I get are outsourced workers who claim that they are the highest authority in discussing my claim. They told me not to even call them until 10th October 2011 and ON that Date they will give me their decision if..IF..I am to be reimbursed at all. The checks have a stop on them, they are declared lost. Why the hold-up? I used AMEX because they guarantee safety and refunds if anything should happen to your cheques. I have spoken with 4 different Reps and they are all giving me the run-around...almost all the answers I get contradict what another Rep has told me. Bottom line: I will NEVER use AMEX again and I will spread the word about their shoddy performance and inability to be trustworthy when dealing with your money.
DON'T GET RIPPED OFF! DO NOT USE AMERICAN EXPRESS!

Sheree	8/16/11
Would like to know how any of you got pass the Michael McGovern guy....is this guy a something they put in this position to keep anyone from getting in touch with the executives.

Bettie	8/30/11
What happened to Americn Express!!! I'm truly disgusted. Wake up people, stop doing business with American Express, obviously it doesn't need or want our business. American Express will only get the message when it is adverserly impacted financially. Boycott American Express.

Maryne	7/9/11
i don't remember my number of amex,i lost my card. Thoroughly upset.Marina

John Paul

7/12/11

Just wanted to express my disgust with the way American Express is advertising to recruit new customers by blocking me from reading my email messages in my yahoo mailbox with a video that covers the entire page. I am extremely PISSED of having
to wait for the video to finish playing before I could read an urgent email that
was sent to me. I WILL GO OUT OF MY WAY NOT TO APPLY FOR A CREDIT CARD FROM THIS
COMPANY AND QUITE FRANKLY FROM THE WAY THEY TREAT THEIR CUSTOMERS ON THIS PAGE, I CAN SEE WHY THEY TAKE SUCH DESPERATE MEASURES AS TO BLOCK SOMEONE FROM READING THEIR
MAIL TO GET THEIR ATTENTION. LIKE RATS RUNNING ON BOARD OF A SINKING SHIP!! THIS COMPANY IS DEFINITELY NOT WHAT IT USED TO BE!!!!!!!

Mitch Sturman	7/15/11
The MOST frustrating company to deal with. First call went to Mumbai, they could not help; next was Toronto also no help; last was the Phillipines again, no help. Tried sending an email and the system did not work. Heck, you cannot get anyone, so I will end my association with the iDine program and cancel my 2 AMerican Express cards and let everyone know how pathetic customer service really is!

Yolanda Perez

7/16/11

I am shocked by American Expresses poor customer service. First, American Express customer services should equal American customer service and not someone who can barely speak English. Second, I was one month late due to a medical condition, which caused me to need surgery. Not only did they call my home, my cell phone, and email me, but they somehow got my parents phone number from a card I had with them over 10 years ago and called my parents home. This is so just such bad business and so illegal under the fair credit act. I am closing my account and will never do business with them again.

Gary B

7/19/11

I have the American Express Blue card. I rec'd their marketing packet and I thought what the heck, let's sign up. I haven't had this card for even a year, and I am hit with an email and letter the next day that says their system reviewed my account and cut my limit by 70%! They set my limit to my balance...how convenient. Now I have a card with thousands on it that will show as maxed on the the credit bureau reports! What will that do to my score!!!!! NOTHING has changed with my financial status since I got the card - no major purchases, no new car, no new house, no other new cards or accounts! So I was good enough several months ago for a limit of "xxx", of which I assume they based it on my credit reports then, why am I such a big bad risk now? Just b/c their "system" ran a report and without warning the boom is lowered? This is so disappointing and all I can say is shame on American Express! Nothing has changed about my credit picture since I was approved!!! Wait, that's a lie... there was a change - my income increased! Oh, and just to be transparent... I ALWAYS paid more than the minimum due. I will NEVER recommend a friend or colleague to apply for an American Express card after this very poor customer experience!!!! Horrible bank! Shame on American Express!!!

Robert

8/1/11

Sorry company..very bad customer service reps and pretty much everyone else who works for this beast. I have perfect credit, everything paid off, no debts whatsoever but yet they reduce my credit line which in turn will lower my credit score a few points but don't know at this time. Why would they do this when I have been a customer for 30 years with excellent credit and a credit rating over 800..just don't understand these people..Discover I have never had a problem with them,never and my credit line is higher than AX. Bad Bad company

Ryan

6/28/11

I had recently had my credit limit decrese from $20K to $1K. What a smack in the face for a loyal customer who has never been late on his payments and has paid off his account in full every month for the past 10+ years. I received a higher credit limit when I was a pimpled faced freshman in college with NO credit.

Unfortunately I had an error reporting on my credit report, in which I have since disputed with Experian. After numerous poor service conversations with American Express Reps and disputing my line decrease, I was requested by an American Express to please send in my updated credit report to reflect the updated information and fico score from Experian, in which I complied with and it less then an hour later I had already received my credit decision back, DECLINED due to fico score, in which the date they reference on the denial letter was the exact same date of when they initial pulled my credit 2 months prior with error on my credit. They didn't even bother to read the updated report that I faxed in and provided reflecting the credit report and score. What kind of underwriting and credit department are you running?? What a complete waste of time this was and the run around I got for the last three months. I will be sure to not use this card any longer and will be closing the account as soon as I use up my 115,000 reward points.

On a side note I do live in CA, so I do have additional rights, as this error has effected my credit standing with American Express as well as a few of my other creditors, in which I will be sure to exercise.

amy-b

6/30/11

AmEx sent me an offer to open a Zync card: 10,000 bonus points with my initial purchase. i made 2 purchases in 1st billing period; paid bill on time; waited for points...no points. sent an email inquiring as to where my points were...no points. so i refused to pay my new balance until i received my 10,000 points as promised.
eventually AmEx closed my account--without clear notification. so when i called Cust. Svc. to find out exactly what had happened, i was informed that yes indeed i WAS due those 10,000 points, according to offer code & terms...but, so sorry, points cannot be credited to an account that has been closed.
nice Catch-22, AmEx...
i'm warning everyone i know to ignore AmEx mailings b/c they do not honor their promotional offers, & u only end up wasting your time and ruining your credit.

Devendra Baid

6/20/11

I have been an american express cardholder for more than 5years. Last Year I started my own company and got the american express card for that as well. I have paid all my monthly balances in the past year and never go over my limit even once.

My personal Card has a limit for $25,000 and the business card has a limit for $15000/-

Of latetly I made 2 purchases at costco thru my american express business card for more than 10000 but I paid them right away. Till date I don�t have a single dollar due on my account.

I get a call from Mr Raul Marquez from the American Express Financial Review team. He said that my account was on hold and my cards were suspended since they needed to review my tax documents and as to why I was making these purchases. It was kind of shocking for me since I thought I was free to use the cards the way I want as long as I do not go over my limits and pay my bill on time.

The agent was not ready to understand my situation and despite me telling him to not put the cards on hold, he said he could not do anything about it. I faxed him both the documents for my company as well as personal taxes. I kept following up with them for the next 2-3days whether he got the faxes and if everything was ok. They only kept saying they never receive my documents. From what I understood and felt was that they were my customers and I was to provide them the service. It should have been the other way around, that they should be calling me. What a shame in the name of customer service????

I asked them about giving me an email address to send an email and they replied they were not authorized to give email addresses. This was very disturbing for me since they keep asking for all my information including tax returns but do not have an email address for either them or their bosses. I have cancelled both my cards and would be happy to switch my business to any other card but american express. I wish I could write to the ceo or someone who can take action against this kind of rude customer service.

Bob

6/20/11

I am a platinum card holder and AmEx member since 1975. Can somebody please tell me what the Hell is going on with these people? The customer service reps I have been in contact with lately are rude and cannot speak standard English (�leme axe you a question�).

My recent frustrations have been centered around 4 disputes. One for a double charge of $640 (x2) for a single helicopter ride, one for a bogus $11 charge from Times Square Westin, one for a $140 bogus charge from the same hotel and one for a double charge of a $2200 purchase. In addition the $2200 item purchased was fraudulently advertised so it was returned to the merchant. This return was acknowledged by the merchant and I explained this to AmEx. American Express Dispute Resolution Center cannot figure out how to handle this and needs until August of this year for disposition! Let me see, an item was sold under fraudulent pretext, it was returned to the seller who acknowledged the return and you need until August?? Oh, did I tell you they have already once ruled in favor of the fraudulent merchant that acknowledged the return (presently being reinvestigated-duhhh??

They also initially ruled in favor of the Westin for the fraudulent charges that were not on my settlement statement upon check out (we made no additional charges) even though Westin could not say what it was that they were charging me for.

If you do not know it, American Express is not capable of receiving an email from outside of the system, so I had to print out my evidence, fax it in. After 3 weeks they claim that they did not receive the fax. Well guess what, it is 2011, telephonic faxes are so� 1980s. Come to find out, I am dealing with INDIA.

Pardon me, but I did not sign up for an Indian Express Card.

Is this the kind of crappie service that I am paying for?? I can get substandard service from many companies and not have to charge premium fees.

PS, if you go to NYC, check everything you are billed for and keep every receipt or statement. They will get you if they can.

Costco Member 20+ years

5/24/11

UPDATE:
I fired off a email to Ms. Weinbaum after posting (still mad) and within a few hours I got a call from a very sweet lady (assistant ?) that understood my problem and was going to fix it. The next day she called again and said the credit line had been moved over to the new card with 1000 left on the old card. PERFECT! I hope they make a best practice change, those underwriting chicks need to think out of the box.

Costco Member 20+ years	6/1/11
Sent Tammy an email after writing this and got call from Tammy's office. They called underwriting and had them move the money over to the new card.

Costco Member 20+ years

5/20/11

Tammy Weinbaum,
I have been a member of Costco for many years when American express contracted with Costco I got a AE card. 10 years later I asked to upgrade to the new business card at Costco. American express approves me but decreases 5K from my first card and moves it to the new card. I had 20K credit limit on old car. I called and explained I will cancel my old card when I get my rebate check just leave 1000.00 on that card and increase my limit on my new card. No can't do that, we can't move credit from one card to another they explained. But they just did it 3 weeks prior for my new card. I need a higher credit limit on the new card some months I spend 8-10K. Sorry can't do it. WTF?
I have 800++ credit rating, never late, House Paid, Cars paid , pay off card in full every month. Just got letter asking for 2 years signed tax returns to be faxed in next 30 days and complete business tax returns. This company is a joke, I am responsible for the business card, I signed not the business. By the way my business is a Dr's office, in business 30 years. Bye Amex you are not the only rewards card, I will keep it for Costco but that is it.

Eddison

4/27/11

Spoke to a rep at the regular client service phone # with regard to a service issue from Wilber Perlta, who was very rude as to why i am buying a $1500.00 pocket book.. He stated that it is too much $$$$ to spend; hung up on me; request that i close the AX account after i send in the next payment. I have never been later on a single payment with AX nor do am i intending to... i contacted the Executive office. i do hope they take action to his behavior... his job is not to tell me what or where to spend my $$$...

Suzanne

4/20/11

After recently viewing an article in the Wonkette; I feel compelled to write a few words.
The author of such article was Jack Stuef and he flagrantly abused this public forum by mocking and "poking fun" at a Downs Syndrome child.

I was horrifed to see American Express as a sponser of this publication and find this disheartening and unacceptable. Let's forget about political parties and concentrate on humanity for once.

Michael Savage

3/17/11

I am currently on hold with the fraud dept waiting for a supervisor. I have been on hold over forty minutes as the customer service rep (I hope you appreciate the irony in that) goes looking for one. I am calling as the rep who supposedly fixed things yesterday did not, so now either we have a scenario where I was charged four times for the same thing or none of the charges went through when I wanted the charge to go through. In both instances it is apparent that the jobs have been outsourced and that the rep as hard as she is trying and she is today, is not trained or up to the simple task of verifying charges, authorizing charges or finding me a supervisor to talk to.

This service and the wasting of my time is totally unacceptable and I shall be canceling this card and taking my business elsewhere. There seems no accountability or service with this company at all.

Robert

2/14/11

I called AMEX on 2-1-11 at approximately 7:30 PM and spoke with JUSTIN who was suppose file my claim with a company I had order a defective product from, which cost me $550.00. After being place on hold for what seemed an exceptionally long time, I informed Justin, I come a Customer Operations background with an electrical supply company in New York and it is customary to let the customer know what is developing every few minutes or to take the customer's phone number and return the call when matters have been taken care of. I asked him if he could've called me back and he meekly answered YES. With that, I believed he had filed my claim.
On 2-10-11, I called AMEX again because I was concerned I had not seen nor heard anything from AMEX regarding my claim. When I inquired as to whether a claim had been place under my name with Wise Equipment, I was informed there was no record of such a claim.
I was livid and immediately asked to speak with a supervisor, when I met Michael, who was not in the mood to communicate with a VERY UPSET customer. I was so upset I couldn't remember who I had initially communicated with on 2-1-11 and I was hoping for miraculous customer service to save the day. Instead, I very easily upset Michael and at this point I needed to speak with his Manager. He informed me no Manager was available but one would call me the next day to follow up with my concerns. Instead of a phone call, I get an e-mail survey, by a company outside of of American Express, questioning my customer service experience. Real Customer satisfaction, NOT! I only hope Supervisor Michael filed my claim for the $550.00, defective product I had ordered. WOW!
Is this the type of customer service we are to expect from American Express ?, for which, by the way, I get the honor of paying $160.00 annual dues. Mr. Chenault, Cox and Linville better open their eyes and mouths (communicating with their employees about the value of customer service) before they lose this company from right underneath their NOSES.
Thoroughly upset,
Robert

FRANK

1/30/11

AX needs to do a better Job making sure that the Card is accepted at all locations , not just VI and MC. The Complaints I get is that AX charges more then VI and MC.
Therefore, I am sure that even the CEO at AX carries a VI Card.

Places like Old Country Buffet does not accept the AX Card. of course NY is to up-scale for Old Country Buffet. however, it does have McDonald's and so on.

AX, it is time to bet with the times. Charge even vs VI and you will be accepted at more locations.

Another location was at a Cafe at the Mayo Clinic in Rochester, MN it was a total cop out.

Thanks. I have been a member for 31 years.

Arthur D Drazan M.D.

1/10/11

I have been a customer for more than 30 years and never had an experence like this before with the company.
I have had fraud committed on my card several times this year and in every case i was overnighted a temp card and in a week or so got a permanent card.
This last episode when i reported fraud(card was in my possession)i was told no overnight card but a new card would be forthcoming in 10-12 days.
Subsequent conversation i was told card was coming overnight on the 6th in writing by Tammy Weinbaum in Salt lake city(letter received onJan10 and written on jan6th).
Conversartion on phone today was with Rob supervisor told me they ran out of numbers and no card was sent bu may come in near future.
I am a loyal customer and have been treated like XXXXXX
What is wrong with the system and the people? Are you not interested in my business?
Please rectify the situation-it maes good business sense.