AOL Corporate Office | Headquarters Contact Phone Number & Address

AOL Corporate Office | Headquarters
770 Broadway New York, NY 10003
(212)206-4400

Reviews For AOL Corporate Office

George Huntington	4/25/12
I don't know the AOL welcome was changed, but I don't like it! Get it back to the old one with the current temperature at the top!!!!!!!

Willard Davis	4/29/12
Ever since huffington post took over, aol has become impossible. That is because, as you can tell by there news releases, they re only interested in spreading their political propaganda. I have decided that it is a waste of time to fool with them there are many other companies that would appreciate my business. I suggest everyone else do the same. Willard davis

debbietennesse@aol.com	4/30/12
This email is for Aol Corporate Office. I am having problems for several days signing on to aol. I need a technical (Aol) to solve this issue immediately, because everytime I try to sign aol sends me a message informing me of wiring. A computer technician in my state told that there was nothing wrong with my computer that the issue was on Aol. Please fix this issue immediately.

Evoke

4/30/12

Seriously, Screw this company. I only have had an AOL account since 1997 and then some outsourcing guy with a dog barking in the background of his house tries to scam me this Saturday that just passed but it didn't work but I was pissed of course and hang up on the guy an then try calling Tech Support back to get a different agent to complain and I get the typical prerecorded female operator type voice saying this number is not working any longer and it is due to 'toll forwarding.com' the voice says. I figured he blocked my number and was working out of his house in India trying to scam people with a dog barking in the background.

I called a different number on that same Saturday and got a different department and the agent tried calling the number I did for Tech Support which was 1-800-876-4950 and he said the number didn't work for him either. I called that number that whole Saturday and it never worked again that day. Perfect day to scam someone would be on a weekend I figured.

So I call AOL Corporate on Monday (today) just to be pushed to an answering machine in the middle of my story. So then I have to tell the whole story over to the machine and of course the machine cuts off. So I call back and leave the second half of my message and as I am done I look at my phone and it has been disconnected. Who knows how long I was talking to myself for.

I'm not pissed that they outsource because everyone does it. But when they have no control and their Outsourcers that are trying to scam me for personal information then that is a problem I would think they would like to know about. I gave them exact times I called that number from me Cell Phone. They can't trace that? I will never know because they sent me to an answering machine because they don't give a fuck. Fuck AOL. The only reason I have it is because I identified with it as a youth when I used to use their chat rooms. Now, and for a few years I have just used their e-mail address service. I told Corporate that they need to reinvent their company and come up with a new logo and name and say 'under new management' and try to trick a different demographic to using their services because right now they are worthless and don't even care.

Time Warner got screwed by merging with them and the AOL brand is always being called a shit product but loyal people like me stayed with it because it was a part of my youth. Now, I say fuck them too. They don't care people they hire are scamming poor Americans. Nah, they don't care, trust me. Maybe I should call the AOL Huffington Post and see what they say. A part of me died on Saturday when for the first time since 1997 an AOL employee was trying to scam me out of money plus all kind of personal information that goes beyond my User ID and Name on my account and a main AOL Corporate worker in the New York office just sends me to an answering machine in the middle of listening to my story that I would think effects her fucking job without even telling me she was going to do so.

Yeah AOL. Way to care about your loyal fan base.

America Onlies (Evoke)

4/30/12

Seriously, Forget this company. I only have had an AOL account since 1997 and then some outsourcing guy with a dog barking in the background of his house tries to scam me this Saturday that just passed but it didn't work but I was upset of course and hang up on the guy an then try calling Tech Support back to get a different agent to complain and I get the typical prerecorded female operator type voice saying this number is not working any longer and it is due to 'toll free forwarding.com' the voice says. I figured he blocked my number and was working out of his house in India trying to scam people with a dog barking in the background. lol.

I called a different number on that same Saturday and got a different department and the agent tried calling the number I did for Tech Support which was 1-800-876-4950 and he said the number didn't work for him either. I called that number that whole Saturday and it never worked again that day. Perfect day to scam someone would be on a weekend I figured.

So I call AOL Corporate on Monday (today) just to be pushed to an answering machine in the middle of my story. So then I have to tell the whole story over to the machine and of course the machine cuts off. so I call back and leave the second half of my message and as I am done I look at my phone and it has been disconnected. Who knows how long I was talking to myself for.

I'm not upset that they outsource because everyone does it now. But when they have no control and their Outsourcers that are trying to scam me and other people for personal information then that is a problem I would think they would like to know about. I gave them exact time I called that number from me Cell Phone and for how long I was on the phone with this person for and how unprofessional they sounded. I figured AOL Tech Support had got hacked themselves that day. I was hoping they would be able to trace that. I will never know because she sent me to an answering machine because they don't care. Thanks AOL. The only reason I have AOL in the first place is because I identified with it as a youth when I used to use their chat rooms. Now, and for a few years I have just used their e-mail address service. I told Corporate Office in New York (212) 226-4400 that they need to reinvent their company and come up with a new logo and name and then say 'under new management' and try to get a different demographic to restart using their services again because right now they really don't care and I am a living sign of that and how I was treated by Corporate Office.

Time Warner got ripped off by merging with them and the AOL brand is always being called a declining product by a lot of people but loyal people like me stayed with it because it was a part of my youth. Now, I'm going to start saying the same thing too. They don't care people they hire are scamming poor Americans. Nah, they don't care, trust me. Maybe I should call the AOL Huffington Post and see what they say.

A part of me died on Saturday when for the first time since 1997 an AOL employee was trying to scam me out of money plus all kind of personal information that goes beyond my User ID and Name on my account and then a main AOL Corporate Office worker in the New York office just sends me to an answering machine in the middle of listening to my story (that I would think effects her job) without even telling me she was going to do so.

Yeah AOL. Way to care about your loyal fan base.

I don't care if the Admin approves this or not. It will go on every Forum I know of if it doesn't.

Edit: This is the cleaned up version because I figured Admin would not approve of my curse words here and there.

Joyce McCray

4/9/12

AOL cancelled my service along with 4 of my family members. I've tried everything to find out why but am told that they can't access my account. I had approx. 1500 e-mails and about 200 e-mail address -- all lost. I keep getting the runaround -- they'll contact me in 2 hrs., in 72 hrs., etc. I'm telling everyone I know to never ever use AOL. I can relate to so many of the things previously posted here. I've tried being nice, I've tried being ugly -- all to no avail. This is a fine way to treat someone who has had AOL for over 30 years. It's no wonder they're losing customers!!!

David Ray Kung

3/25/12

I had an AOL a/c for years and the service was an average. All of a Sudden my a/c was blocked and simply couldn't get it opened. I WAS AT YOUR forget password colume which did not help. I am a US citizen working in Taiwan for an assignment .I also used long distance to call your CS BUT TO NO AVAIL EITHER.I have written 'N' number of times to your various departments and had NOT even a courtesy reply. The question on the table now is 'Is that the way you guys do business ?

Please tel what to do next if I want to reactivate my a/c ? Pleases communicate with me
through davidrayyc@gmail.com. Thanks for your Help and sincerely hope I got a reply back this time ! Thanks and have a nice day. Ray

Mr Prowl

3/18/12

I have used AOL ever since before they had 10,000 members and it seems with each upgrade, the service has gotten worse and worse. I have switched to Google's Gmail and to Yahoo for my business and personal emails, since on AOL my account has been hacked or probed mored and more. I use AOL mainly for entertainment and social functions since most of my online friends that are left, still use the service.

The trouble is that the chat rooms have become a breeding ground for hackers, porn bots, and racists. I have been litterally contacting aol for several yrs now, trying to have them do something to one hacker to blows up the rooms, and causes the member's computer's to lock up. I get someone in India who can only read a script and not deal with the issue at hand. Then after going through all of it with them, they tell me it's nothing that they can do, and then transfers me to another person and I repeat the whole process over again. I keep this up till they either run out of people to tranferme to, or I mysteriously get disconnected and have to start the whole process over again.. This has been going on for at least 2 yrs and no action has been taken. I still see the same person, using the same names that I have reported.

I would not even give aol, 1 star if it were possible. Do not use AOL if you want it to be secure.

Raymond Lesene

3/2/12

I was billed by AOL for close to six years and never knew it. My family and I had just gone through hurricane Katrina and lost everything. Move to Dallas,Tx and opened a bank account. I was not until I move back to New Orleans a year and half ago that it was discovered AOL had been receiving approximately $33 a month from my Texas bank acct. It was discovered when the funds in the account in Texas reached to low balance and the AOL monthly payment of $33 caused a over draft. When questioning the over draft it was brought to my attention the reason for the overdraft. I was then informed that payment extended as far back as Dec. 2011. After investigating father I discovered that AOL had been recahing payment from by acct since jan. 2007. I never used AOL, except for email acct that was free. The bank only adjusted 3 months. Now I must filed fraud charge and possibly a lawsuit to regain the income lost. AOL Is NOT TO BE TRUSTED !!!

david blouir

2/2/12

you have the worst billing dept. I've ever seen. I am forwarding my complaints to the FCC in Washington D.C., to the Indiana Utility Commission which handles complaints about the internet, phone communications, etc. I am also contacting the BBB as well. I have tried to straighten out my bill for two months, been hung up on many times by your billing department and when trying to contact your CEO at AOL headquarters found that all that's done is that I am once again routed to the same people I have tried to reach for two months. davidblouir@frontier.com AC-219-793-6628

Ripped Off.

1/17/12

Been a paying customer for many years and now I get AOL for free. They never did much in the way of blocking spam before and now they dont seem to care that the spam is totally out of control. I paid them a lot of money when I had dial up and was never late with a payment. Would I ever pay them again for their services? Never. Their tech support is a total joke, and everyone seems to be employed in India.

Karen

1/12/12

I'm not sure what the Star rating is all about. I've had an AOL account for many years. I've been relatively happy with it, but I have to tell you that I'm really sick of seeing all the references to Barack Obama. While I understand that the Huffington Post LOVES our President there are many that do NOT support his agenda, nor would they vote for him. I really wish you would take all the references off my AOL. I'm just very tired of seeing them everyday. If you can't do that please let me know and I will check around for another provider. I thank you for your time.

Linda Rice ladyofthemtns@yahoo.com

1/6/12

I have been trying for 3 months to have my screen name and email previalges restored,I have sent so many letters and all I get in return is "you will get a reply within 48hrs". I did receive 2 replies from them telling me I had abused their terms of service, I am a 65 years old disabled person and asked what terms I had abused and got a reply that in order to have my mail restored I had to lose all previous emails, to which I sent a reply agreeing with their terms and got another 48hr reply email which never was answered. I explained my screen name and email was important to me since being disabled my monthly bills were sent to that email address and that all my shopping was completed on-line, I didn't have all my email address's as they and my favorites had also been removed. Received another reply saying they would contact me in 48hrs and still nothing. I consider my emails private as in my mail through the post office. I don't mind losing all previous mail from my aol account just want my mail privialges restored and to find out what terms they say I abused. I did contact them telling them my email might have been hijacked but they never responded to that either. I think 3 months is long enough to get a reply. I am not a paying aol member so no tech support will talk to me about this so would like a phone number to file a complaint and get this matter resolved once and for all. Thank you for any help you can supply.

Dee

12/27/11

aol keeps dunning me for two months of "membership" which i dont owe. there is no one to talk to; my letters dont help as no one seems to keep track of correspondance. I can picture a giant trash basket outside the entrance to their doors, where the mail gets deposited before it makes it inside the door.. AOL should realize that they are NOT "too big to fail" and if they keep on treating customers fraudulently, eventually people will wise up and leave them. there are plenty of other carriers out there.

Pandora

12/7/11

Ever since AOL changed the Welcome Screen I continue to have problems about 95% of the time when I logon getting a message that pops up saying... "Your AOL email is not available..." That is usually after gettting dropped about 20 times just trying to get on AOL to only be told I can't access my email. Where then, I have to log off, sign back on, and click the "Read" before the Welcome screen loads and I get the email not available notice again.

I reported this problem all the way back in September to AOL's tech support over the phone. At that time, I was told the issue was a software problem with the new Welcome screen and it was being worked on. Here it is December, and I continue to have the same problem over and over again.

Maybe AOL should go back to the OLD Welcome Screen. At least then, all I had to deal with were access problems.

PLEASE, PLEASE, PLEASE go back to the original Welcome screen since it's apparent the problems with the new one can't be fixed!!!!

Angie (Ready To Take Action)

12/2/11

All I have to say is that AOL can no longer pretend to not receive phone calls and letters as a defense for tapping into former customers' accounts to steal money. I have had it! I cancelled our AOL accound approx. 8-10 years ago. It was quite an exhausting experience involving several phone calls and two separate letters written and mailed. At last it was done! No more auto debits from our checking account. Well, 8-10 years later (Nov. 2011) we get a letter in the mail telling us our account is over due by $100.75! Only thing is since we nolonger had the old checking account they somehow began debiting my husband's AmX account. When I called to find out what the heck this was about, the 'so called' customer service representative tells me that we're over due because they could no longer access our account. That's because we lost the card and had to cancel it to get a new one. Had this not happened they would still be billing us! To our neglect we don't check the purchases on our statement very closely, just scan it to check for large dollar purchases. When I asked the customer service rep. for the corporate office he acted as though he didn't know how to get in touch with corporate. When I persisted he put me on hold and gave me a Dulles, VA address. He then told me that he did not know the name of the CEO and that there was no corporate phone number and refused to give me a phone number no matter how much I insisted. I later found on the internet a corporte address and phone number in New York. I was unable to find the name of the CEO anywhere on their BIZZARE website. After reading (and printing) all of the horrible reviews/complaints from customers, it is clear that AOL needs to be investigated and I am now inspired to go after getting my money back!! AOL is a dishonest business. A bunch of crooks!!

Sandra Mathes

11/17/11

After calling tech support and the robotic voice cannot hear the first three letters of my screen name, I have moved so cannot use phone or zip as I do not remember which they have and cannot get into my account to find out, I called the corporate office and pressed zero for assistance. So far I got to select 2 for East Coast office and have been on hold for almost 10 minutes with no music, no taking just like a dead phone but see the minutes are being counted so know I am on eternal hold. Probably could leave and come back tomorrow and still be on hold.

I called many numbers I found online and got VM. So I cannot get tech support or anyone at AOL to talk to me but a robotic voice that cannot hear.

I upgraded to Version 10 at the threat of losing my favorites if I stay with 9.6 (sounding more and more like Microsoft) so made the change. No it won't load favorites and loaded Personal Filing Cabinets but lost all the segregated folders.

Yes, I am a paying customer and have been for years but that may end very soon.

10/29/11

They really deserve less than a zero! I've been a customer for 13 years and all of a sudden have been overcharged three times since July of this year. I got a credit of $70.00 put back in my checking accounting in September and now this month they overcharged me $39.00 and this happened one day before my paycheck was deposited. I find out my account is overdrawn now! The response I get from Peter Milton (very American name from "Peggy" in India): "unfortunately mam, I am unable to issue you a check from my end; I certainly understand your problem, but there is nothing I can do". I requested his supervisor and was told he doesn't have one. Excuse me if I'm wrong, but he is NOT the CEO of AOL....so surely he does have a supervisor and would not let me attempt to speak with him/her. Great customeer service heh?
I demanded that my overpayment to AOL, and my $34.00 fee to my bank me sent to me in the form of a check and they refuse to do that, said I have to have it credited back into the account it was taken from. Can't do that since checking account was closed yesterday. They confirmed my identity before taking my call/complaint, so they know I am who I say I am.....so, WTF??

MURIEL CULVER MLC4356@AOL.COM	10/25/11
FOR 3 OR 4 DATS I HAVE BEEN ASKED TO CHANGE MY PASS WORD BEFOR I CAN GET ON MY AOL PLEASE HELP AND FOR SOME REASON, I CAN NOT A EMAILL ADD FOR AOL AND I GUESS I CAN NOT TALK TO A TECK JUST HELP MLC4356@AOL.COM MURIEL CULVER

SHEPHEARD

10/21/11

I had to use a 1 which gives them more credit they i wanted to... not for sure how they are still in business. i called in march to cancel services after speaking with someone for over an hour to have it canceled (so i thought) only to find out in Sept that the account wasnt closed and they were still taking money out my acct.. i called them on it and of course they said i didnt make a call to have it caneled. so i ask for a supervisor (which you cant speak with) to pull the call for march, and get back with me. which i never heard back from anyone. all the way around its horrible!!!

10/20/11

Since merging with HP (huffpost) it is 100 times worse!. Abuses have escalated where you cannot even write the word "boo." I've been a member for over 20 years and have had numerous problems. The most recent is access to my mail and buddylist. I'm calling headquarters personally. No action? Will show up personally since it is just a hop-skip away from my house. A huge class action was filed against Time Warner and we won. This is the next step that must be taken against AOL and HP's abuses. If I am unhappy with the responses I receive I know exactly which law firm I am contacting in Manhattan.

sy rottman

10/11/11

I wrote a complaint about your terrible service. why was it not posted.how about getting more people to handle complaints in this country that are knowledgable & do not hang up on you.we pay you for a service, don't you think we deserve service?????
I see you have numerous complaints from other clients. Where there is smoke there is always fire.
time to put your house in order or you wont have a house much longer.
sirbently@aol.com

10/10/11

Apparently I'm not the only one suddenly and inexplicably unable to access my account/screen names/email and gotten absolutely NO HELP from AOL customer support. Six phone calls escalating my case FIVE times, three supervisors, and two different departments have yet to result in so much as the repeatedly promised callback acknowledging the problem let alone resolving it. The final straw was having Billing tell me they can't fix the problem it requires Tech Support and Tech Support telling me they can't fix it that Billing has to... This coming from superviors neither of whom could grasp the viscious circle created or tell me who to call since neither of them could fix the problem.

Totally Peidorft

10/10/11

This outfit cannot even write software.It recently installed an "image recognition check". The visual images presented are of debatable quality, but when one could read them and pass the test, the screen defaulted back to sign - on, and would not open the Web mailbox. Obviously a software fault on re- directiong. I have been corresponding patiently with the so called support people for some two months or more. They are morons, I get the impression there is not a person on the other end, just a machine sending back idiocies.

I have written to the CEO, in New York City. Not even the courtesy of an acknowledgement. I assume he earns a fat salary for inactivity? Any one else feel it woudl be a good idea to buy some shares and hit these wozzucks were they understand - in their pockets?

sy rottman

10/10/11

i have been receiving dameon messages that my e-mail does not go thru. i have tested it by not sending e-mails & got the same message,these were 2years old. i called a few times to your tech. I was cut off after waiting about 10 to 15 minutes for a tech. its bad enough that i have to wait but along with your robots.you try it and see what i mean. one guy said somone unauthorized was using it. impossible, i live alone & as i said these e-mails were 2 years. never the less i should have been hung up on. i pay for service, i should get service not rudness. I would like to have this taken care of as soon as posible.
sirbently@aol.com

Larry cohen	9/26/11
Call the tech support twice this Am. First spoke to someone who barely could speak English. I was on hold for 10 mions, then the phone went dead. Maybe it is time to look for a new provider.

speednuts	8/10/11
What the hell is going on with aol e-mail. Every single afternoon it does not work. I am NOT going to put up with this shit much longer.

Marina Gipps	9/22/11
My account got hacked and they keep connecting me to India for tech support instead of the US. As the daughter of immigrants, I would say this of any country regardless. I don't think we should be supporting a company with great profits and low taxes that sends jobs overseas. It's really a shame. I hope that AOL decides to do the right thing.

Edward Higgins	8/13/11
Why did AOL purchase the Huffington Post? What were you thinking? How long will we have to be bombarded with left wing propaganda everytime we long on to AOL. Can you at least try to give your subscribers both sides of an issue?

phyllis yarter	8/16/11
Aol has deleted all of my emails three days ago. All my folders, saved mail, inbox, etc. Isn't this illegal? or at least an invasion of privacy??? I have used my mail every day religiously and now they have wiped out all my mail. Where did they go when they deleted them..why is it an impossible feat to reach aol?? Why can't they retrieve them and reinstate what they have deleted??????

Viivienne New York

8/19/11

aol email service is headed by people who are less than ameteurs.
called for simple help.........I could not make multiple printing on my computer.....and do not have a ....Print icon on my top bar.......A person from a 3rd world country took over my computer..while I was watching the pointer going through different formats......not one made sense........was told.....need to buy extra attachement.........was told I do not have......Microsft which I do.. that while the taking over my internet was in progress...........was disconnected.
On my own a 78 year old woman...i figured it out on my own........clicked on ...add an item..........and there it is........the answer and the icon printer on my top bar..........Hello technicians you could not even boil water.......>>>Shame on AOL and whom they are hiring.........Get American Help........

Ritu

8/21/11

I have become so frustrated with AOL's service over the phone that I don't even have any words for this lousy company. I've been calling for 2 yrs. for the same problems and have to explain the same problem each time to a different person overseas. Apparently, they don't have anyone in USA to listen to their clients. After reading the complaints of other customers, I feel AOL's team is just TOO stubborn and they just don't care.

Marilyn

9/11/11

5 Stars for your techies, but what AOL is taking liberties at is appalling! One thing that the Development Department did that they SHOULD HAVE INFORMED, CONSULTED ASKED, before doing was alphabetizing the Mail Folders!!!!!! For some this is no problem, but for others, it makes a BIG mess of things. Had AOL pre-warned us and given customers an option, that would have been one thing, but just doing it is another thing!!! AOL is going to put things back, meaning Mail Folders back the way they were or are going to give us instructions on how to repair your damage.
Shame on you for doing this!!!

Katja

9/14/11

I was a member of AOL since the beginning of their "existence". Then, it was pleasant to call for a support and get OUR PEOPLE in Florida, Illinois, Texas, etc. Today,"the agents" are foreign citizens working in foreign countries: Rumania, India, etc. Without getting any authrorization from us, the customers that AOL could share our confidential and sensitive information with foreign companies, AOL gave to foreign companies all members' info. Inasmuch as I cancelled my account the "Rumanian" employees of American company AOL continued to charge my account.When I tried to "straight it out" I got terrible treatment by "Rumanian employees" and when finally somehow I got a division at home, i.e. US, the Supevisor working at BNH Division refused to correct incorrect charges, refused to give me the phone # of Corporate Office, refused to help. AOL should stop calling themselves AMERICA ONLINE FOR THERE ARE ALMOST NO AMERICANS, OUR PEOPLE EMPLOYED BUT JOBS AND FINANCIAL SUPPORT ARE GIVEN TO FOREIGN WORKERS AND FOREIGN COMPANIES. HOW SAD, HOW VERY SAD. When I tried to call again AOL after talking with "BNH" my phone # was blocked by "BNH" so that I had to use another phone # only to reach again India and Rumania.How "lucky" we are to have our AMERICAN companies such as AOL making sure that foreigners in foreign countries have employees while our AMERICAN workers are jobless with no benefits, no pay checks but with tremendous qualification, knowledge and training - all ignored by the AOL Corporate Office.

Kris

7/8/11

AOL steals from the dead!!! My father-in-law passed away in February Knowing he's health was so poor that he would never use a computer again my mother-in-law asked me to cancel his AOL account in November. They never did. I went to visit my Mom-in-law 2 weeks ago to find AOL still billing the credit card for $35 a month since december. I called AOL to protest and they told me they would give me a months credit and that all they could do..... I asked for a supervisor and was told one would call back in 24 hours....3 weeks later and I get a call from someone who cant do anything and lies about what she can do. THEY STEAL FROM THE DEAD AND SCREW OVER THE WIDOW!!!!!!! Look up the word EVEL in the dictionary and you get AOL

Carol Bogdasarian	7/9/11
The new email page is a mess. There is no place to write a reply. It is ugly and messy in format.

I will not divulge that	7/11/11
CONTACT THE DEPARTMENT OF JUSTICE, A DIVISION OF THE GOVERMENT TO COMPLAIN ABOUT AOL. HOPEFULLY THEY'RE THE ONLY COMPANY YOU'LL GET JUSTICE FROM ABOUT AOL.

7/11/11

It is a sad, sad shame that Steve Cases' name was actually ever attached to this company. I called for tech support and they cancelled my account and said that I called in to cancel the service.?? Is that called classic customer service or what. Nobody reads these complaints except the common public. Cancelling my service was NEVER mentioned by me, but they do this to cover their butts. Unless many of you want to raise a class action lawsuit for misrepresentation & fraud, then don't bother wasting your time unless you're just venting.
The newest ceo - Joanna Shields will very neatly hide behind the corporate structure and you'll end up talking to someone in Taiwan or India.Don't waste your time with Legal at aol, because you're better off contacting the Department of Justice which is the only way to get any complaint logged on any Internet provider.These companies get away with murder and you won't have a leg to stand on.

Jean Bottom	7/11/11
Contact the Department of Justice for a complaint against AOL. Only means to get anything done.

Tony Bellotte

8/4/11

Several weeks ago I call aol and changed my screen name. AOL gave me a new screen name. Now everyone in my address book is receiving SPAm from my old email address - they even have my address book. I have called and tried to get aol to stop recognizing abellotte but they have done nothing about this. Can you please have them discontinue the use of this screen name. People are being affected all over the world sevral times a day with pharmacy spam.

Thank you
410 969 8555

Corlus Quigley

8/1/11

I join AOL in over a decade ago and was very happy with the tech. support and email service I received. Then when they move their tech support and other services to India and other parts world it was the worst mistake they made. The peope especially from Idian are the most rudest people I have talk to, the least little thing you say to them that they don't little they hang up on you. If you by accident slip and say a curse word they hang up on you. On both of these you have to start the process over again to get help in having your problem fix. The other problem is half the time they can fix the problem, they say they will send it to the sever people and they will fix it there on there end. But, it never gets fix. I personally am tired of the run around by aol. I just wish there was something else out there like, but better than AOL.

Sue	8/2/11
AOL Free Mail? When did this start? I just found out today when I called them about a log in problem that everyone is qualified. CLASS ACTION LAWSUIT ANYONE????

john smith

6/1/11

AOL HAS 2B THE WORSE INTERNET PROVIDER ON THE FACE OF THIS EARTH...THE MOST DIRESPECTFUL PEOPLE THAT I HAVE EVER MET...I CALLED AOL @ 1-800-927-6364 11 TIMES AND EVEY SINGLE TIME WAS DISCONNECTED...AND OF COURSE THE OPERATORS WERE I CALLED WERE ALL IN INDIA, COULD HARDLY SPEAK ENGLISH, AS WELL AS SPOKE SO FAST THAT I COULD NOT UNDERSTAND THEM...EVERYTIME I ASKED THEM TO SLOW DOWN THEY WOULD HANG UP...AOL IS PURE SCUM

James Sartor

6/2/11

Shame there is no "O" listing. Spend 1/2 of yesterday trying to change the expiration
date on my credit card for billing. Spoke to several people (sounded like I was
calling Mumbai since I could barely understand any of them.) Succeeded ONLY in
getting my account cancelled instead. Had to suffer through their ridiculous
answering "tree" several times, repeating the same information, and getting madder and
madder.

Finally had to give them a new credit card and number to reinstate service. Seems
their "einsteins" couldn't understand that I only wanted to change the expiration
date of my existing card.

Totally don't understand how this company stays in business!!!

Changed my card expiration date with 5 other companies in 20 minutes with NO
problems.

Someone/anyone should take the heads of AOL and give them a good boot in the
rear end (Oops, can't do that, that's where their heads are).

Rita Rose email address seldomseen53@aol.com

5/26/11

I am writing in get my account seldomseen53@aol.com cancelled; I have asked to have this done a year ago. Monies are still coming out of my account; why should I continue to pay for this website and I can get it for free. If I don't hear from the corporate office in a couple days; I will have my credit union cancel the disbursement of funds to your company. Rita Rose, 700 West Washington Street, Highland Springs, Va. 23075 I feel at this point I should have my money refunded because I thought this account had been stopped and found out a few days ago. I had gotten a new card no. but did not authorize for aol to continue to take funds out. HOW did you get the authorization

AKABlueturtle	5/1/11
Dear AOL, I would really like my spam folder back. I get emails from people and certain sites that are blocked.My school email also comes through spam because it recognizes it as a buisiness. Could you fix this? vinegreenM@AOL.com

Deon

3/14/11

for at&t to be the best network they sure do suck in customer service i gave them 1 star because -1 wasnt available i had a residential account back in 02 and they act like they couldnt go back that far long story short charges were reversed so now my money is held by the state and i cant get it unless that damned wonderful company named att sends a statement that says my name and my previous address dont be a victim boycott att hell i would even go with metro?

Andrew Krinock	3/10/11
One star is overstated. Tech service is worthless except for a minor issue. They will not give out e-mail address of CEO, even ATT will allow contact

Mike	2/26/11
What a poor email service - in this world of hi tech its shameful to have such a poor performing application and charge for it. Shame on you all at AOL. Get this email fixed or declare you can not, so people can go to other options. I already have... Mike

Gene Burka

3/2/11

To whom it may concern:

I have been with AOL since its inception and all i can say it has degraded to a
pardon the expression a "piece of cr**". Nothing works except your commercials sometimes you have to watch them 2 or 3 times before you can get to the story you want to read.
I presume no one can contact AOL to express a little criticism since the higher ups only care about profits and more profits.
It is truly a shame that a once a dedicated company who cared about its customers has befallen by greed and not caring to even hear how the little people feel about their product.
All i can say your product sucks broken links, constant freeze ups, constant bombardment of commercials, etc
.If you truly cared about providing a good service you would have a place on AOL where anyone could send an e-mail to the higher ups so they could have even a tiny inkling of what the average user would like!
Shame on you AOL!!!!!!!!!!!!!

Clark in Chicago

2/10/11

Lindsay Campbell's AOL Daybreak story about bullying is appalling. Telling nerds to lighten up because bullies are only trying to become more popular or Lindsay's claim to have "turned out all right" completely misses the point. Ms. Campbell and her AOL editors don't understand the issue and clearly demonstrate why they are part of this problem. We are not talking about "one-time" incidents like the one she encountered. Many kids suffer relentless, daily attacks that destroy their self-esteem and isolate them. An inordinate number of them opt to end their lives, instead of continuing to suffer the torment. Too bad the construction worker wasn't your spokesperson--he at least grew to understand how wrong bullying is. You should pull this segment and AOL and Ms. Campbell should apologize.

Sharon Hook	2/5/11
I have not been able to access my e-mail account for a very long time, why is this?

Janette	2/8/11
How the hell do they get away with this - well I was going to say 'service' There are no Managers, Supervisors and NO complaints department, BS. I HATE THEM They are taking the .... Why doesn't someone from AOL, who has any credibility come on here and answer our questions?????????????????? to chicken or just robbers I think

JOHN S	1/31/11
AOL LOST MY MAIL AND MY FOLDERS. MY EMAILS CAME BACK AFTER ONE WEEK HOWEVER I KEEP MY ENTIRE BUSINESS IN MY 40 FOLDERS. IAM TOLD BY AOL THAT THE FOLDERS ARE NOT RECOVERABLE AND THAT I MUST GO THRU APPROS 4000 EMAILS AND RESAVE IN NEW FOLDERS THIS IS INSANE I NEED HELP IN FINDING HELP AT AOL ANY SUGGESTIONS

1/25/11

Why isn't there an option for "0 Stars"? I have been using AOL since 1996. A few years ago I changed to a "free" account. Monday morning, I check my email and all of them... GONE! Inbox, Outbox, Old Mail, Deleted. Everything.. GONE! I called to have them retrieved. They said I'd have to re-activate my account in order to get tech support. Their tech support was of no help when I was paying for it, why would I bother. And, this wasn't any issue I had. My account was fine Sunday night 10pm, fine again Monday morning 5am. When I checked again at 8am, everything was gone. Now, it only happened with one of my accounts. However, what's to make me think that this won't happen across the board.

This is was AOL's system fault, not mine, and I should not have to re-activate anything. They should be retrieving all emails, all of importance, with no questions asked. They don't need access to my computer to do that. Go into the damn servers & retrieve them.

No wonder why everyone I know is switching to their cable companies or DSL.

Marlene

12/4/10

I signed up with aol when they first started. They were charging my account $21.95.I don't use aol very much anymore. I called to cancel and some woman who was talking from the Philipines asked why I was cancelling. I told her I don't want to pay for a service I don't use. She said this has been free for 4 years. She sent me to dispute department and was told I have two accounts 1 free and the other was not. I only have one account. We got disconnected. When I called again I got Romania and was told they don't see any accounts and I should send all my bank statements to them for review. They said they would investige and should take six months My bank put a block on my account so they can't go in and debit me. What a crock of shit plus deception from aol

K.M. Browning

12/6/10

It is amazing to see a company like AOL still in existence given the quality of their service. And I have been paying a monthly fee for it! I called on Novenber 22nd to point out a relatively minor problem on my AOL mail. Since the technicians were having a difficult time resolving it, they were given permission by me to access my computer. That is when the problems mushroomed. They lost access to my Address book. They could not fix it. The technicians passed on the problem to each other. One even hung up on me when he could not fix the problem on the first try. They promised to call at a certain time, but did not follow thru' at the mutually agreed time. It has been a nightmare. I have spent hours of my time with them. I sent messages on the feedback and get a standard email reply of how to take care of problems on my own. If they cannot understand what they are doing and have contaminated the files ( now they say the files are contaminated! )they should be reported to the appropriate authorities. I did not have these problems prior to giving them access to my computer.

I have left a message today with Eoin Ryan, Investor Relations to return my call. Let us hope the company realizes where they are heading and reach out to those who are having these major issues. Otherwise they will not be able to prevent the downward spiral that AOL is experiencing.

At this point in time I need a call from a person with authority who can make things happen. And someone with authority to take charge and follow through.

K. M. Browning

Dale A. Partee

11/17/10

Unanle to change payment method on line or by contacting billing by phone. bank refuses your on line payment. Said need to have the 3 numbers from back of card is only reason that they can think of as failure. Can pay online with other places without this. Cannot contact a live person that can help with the problem. Cannot get to a supervisor that does not speak true english or willing to really help Dommtt@aol.com

debi	11/1/10
I do not know why every other day my password has to be reset. I also wan tto know how I can find out if anyone besides me is in my email. I had emails from someone and that someone accessed my email to erase them. How do I find out or prove who done this ( I know who but can not prove)

Paul H. Yarbrough	11/1/10
I would rather have rabies than deal with AOL sevice. I'm trying to put together a plan to get off this "service" without causing major problems with my friends and clients with a name change in my email. It's crap companies llke this that encourage government intervention. I have given up trying to talk with these "people." PHY

Barbara E. Shola	10/29/10
You should be ashamed of your customer service to cancel my account. You have made it absolutely impossible to do this.

John Krol	10/26/10
Aol is the worst company I have ever dealt with. There is no one with any responsibility that I can talk to about a recurring problem. The people in India are of zero help. I want to get a high level manager in the United states that might be able to give me service.. Give me a phone number.

Kato	10/26/10
Terrible, terrible service. AOL Reps are poorly trained and you're lucky if you actually get one that is AMERICAN SPEAKING. The are holding my billing information on file, and I've had a free account for 4 years. They simply won't release it after I've made about 13 attempts to get it deleted. What kind of zoo are you running AOL?

L Burton

10/17/10

I have called aol numerous times (always get India) to find out why my comments are not being posted..I have never used foul vulgar language..they say they will file a report and fix this..it has never been fixed nor will they tell me why this is not functioning..when I used aol for free I got better service as sson as I called with a problem they said I had to become a paying subscriber to get any help. So I pay every month now and get worse service than when I was not paying and using it for free. at least my comments were posted and some of the click do not open to images on their website content. Bottom line is like aol but their resolve of problems deserves an F grade for failure..routing all issues to India or the phillipines will not work either.

Bruce Hatfield

10/13/10

I tried to write a review and give it SERO Stars and it gave iteself Five Stars so much for listening to customer spport I have called FIVE TImes over the past Ten Days with no resolve Call the Prez Tim Armstrong all you get is his voice mail and they won't give out his number I have left messages TWICE. So much for Customer Services and response. Perhaps we should start a campaign to boycott AOL
Or the president needs to get on Undercover Boss, he might find out he runs a very lousy company

Lawrence Pfeil Jr

10/12/10

Bruce Hatfield

10/11/10

Service is so bad I wouldn't give it a star. I have called FOUR times and the issue is still not resolved. I can not send my bulk e mails to my Car Club Members, which I have been doing for years. I have been lied to that the issue would be resolved in 24 Hours which has not been true. I do not want to talk to some off shore call center where they can not speak English and are apologetic, but unable to resolve any issues. AOL needs to changes it name to America OFF line Service is disgusting!!!!!!

Peter Caggiano	9/30/10
Customer Tech Support is very bad. It seems that they can only solve minor issues. They refuse to pass the call on to a supervisor. I have been without my e-mail account for over one week,and all I get from AOL is they will fill out a report. I need action not paper work.

Paul Shuwall	9/25/10
Customer Tech service is horrible. I was cut off four times in an hour. The agent would not get me to a supervisor, The info I received was faulty. The procedure to get to an agent is cumbersome when you have to do it multiple times. No wonder this company is failing.

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