The Cheesecake Factory Corporate Office & Headquarters
26950 Agoura Road Calabasas Hills CA 91301The Cheesecake Factory corporate phone number:
(818) 871-3000115 Reviews For The Cheesecake Factory Headquarters & Corporate Office
We have been to Cheesecake Factory Restaurants in many States. Recently we moved to Missouri and visited the CCF in St. Louis, MO. It was dis-heartening to see the lack of professionalism of this facility. The restroom was a mess. The floor in the bar area had this weird slippery film on it and you slipped your way to the restroom. Even my 15 year old son asked me, "what is up with that floor?" Our meals were fair/good. When we ordered cheesecake to go at the cheesecake area, the gal ringing us up was sitting in a chair with her feet up on another chair. I noticed the other wait staff standing there with their elbows on the Cheesecake Cooler as if they were bored. I have never seen a Cheesecake Factory with such low standards. This staff needs some training on how to be professional. Obviously, management finds this type of behavior suitable.
I was very disappointed when trying to make a reservation. It was a Tuesday night in Arlington, Texas and it was to be for 8 people. When I called to make the reservation I was told they could not take one because they had two large groups. Was my small group of 8 not as important as their two large groups. I have frequented that establishment many of times but I will not dine there again and would not recommend it to anyone else. I don't believe what was told to me was very good service.
My friends and husband have been going to Cheesecake Factory since it opened in the Galleria Mall in Roseville, California. We have never had a bad meal or a server that might be having a bad day. The service has been great and so has the food.
My son and I, whenever he comes in from college usually go to one of his favorite restaurants, the Cheesecake Factory and order the same thing every time. To my dismay we did the same thing Monday, evening January 2, 2012, his birthday is December 27 and we decided to go to his favorite restaurant. We ordered the popcorn shrimp as an appetizer and a entree with extra dipping sauce; his favorite. The shrimp were greasy, burned and absolutely horrible. This is the very first time this has ever happened. The waiter said the grease was bad and asked him to order something that would not have to be fried. He ordered the pork chops. Not a good decision. We did not complain this time. Just ate and went home because now we had to strikes, two bad decisions.With a burn taste in my palate that would not go away. The manager came over, introduced himself and apologized. We were not given any coupons or discounts. Charged the full price of the meal. How disappointing is that. I paid and left. Server Michael *D C, receipt #687 January 02,2012, at 22:53 hours Term 14. Chicago Cheesecake Factory CG, 875 N. Michigan Avenue, 60611 Reference #0102010001111
I was eating dinner at your Freehold Cheesecake branch and I was very impressed with your server named Natalie N. She is a wonderful server. I came from out of town for the holidays and she was kind and understanding. I was accompanied by many people and I am sure it became confusing. But she handled it with grace. If there were only more people like her, going out to dinner with many people would be much more inviting. Thank you Dr. Frye.
Former employee. Craptastic wages, unfriendly serving staff, the least professional managers, 90% of the back of house staff speaks little to no english, then to find out that the cheesecake that thi company is so famous for is nothing more than pre-packaged desert that is plated and decorated for a "fancy" look. The wages: 2.13 an hour plus tips. We all know it, we all hate it. 80 dollar day shift, sweet action! Wait forgot to give the busser their 10 dollars, and another 25 dollars for the host and bartender. 9 hours for that 45 spot. Serving staff: that magic glass window that seems to block out the rest of the world. Well, if its not the most sexually vulgur comments you've ever heard, or the bad mouthing of every patron that sits in to dine, its every server complaining about how much they don't want to be there and will pay anyone to take their shift. The Managers: Backstabbing decietful, shady. At the location I was employeed, there is a specific manager who after being confronted by the GM about a rumor of a sexual relationship with a server. Denied it and things went on. With 100% knowledge of his & her relationsip, they continue their late night rondevous. How sick and unprofessional (for the record, I was mysteriously terminated after the meeting with the GM, because the other manager involved in that relationship knew that I was the only other person in the store who knew about them.) English vs Spanish: in a fast paced environment where communication is a critical piece of the industry, why would one of the nations top eateries be walled by the language barrier? Cheaper wages. And the cheesecake....looking for your own over-priced slice of diabetic coma? Need a way to impress that date of yours? Well its all packaged, frozen, shipped, thawed and plated for your pleasure. That'll be 12 dollars hombre..... Never dined or worked at a more pathetic high end resteraunt. And my review doesn't even include all of the hideious things other patrons have consumed in their expensive meals. Thank you cheescake factory, for doing nothing more than going above and beyond expectations.
We ate at the Cheesecake Factory at the Galleria Mall in Houston, TX. The hostess refused to seat me because my husband wasn't there yet (he was parking the car in a crowded mall parking lot). I asked for the manager. He asked another hostess to seat me. She tried to seat me in a row of half-tables where customers were crammed together. When I asked for the manager (again) she all of the sudden found a booth for us. Dinner was okay but a bus boy tried to take my husband's dessert away as he was eating it. We notified the manager the restaurant is not run right. All he would say is "I'm sorry." Nice guy, terrible manager. We won't be going back there!
Was out with the family tonight(Fri Nov. 25th) in the Freehold, NJ chain at the Freehold Mall. Our party of five was sharing the spinach dip appetizer and was enjoying it when my daughter was startled by something shiney in the bottom of the dish. Low and behold she held up a tapping screw. More specifically, it was a square drive tapping screw about 1/4 diam. by 1/2 long. I know the details because ironically I'm in sales and sell fastener hardware. The waitress reported it to the manager on duty who came over and apologized and stated he would take a few items off the bill. No one was injured but I felt the manager should have gone further and comped our complete bill. The potential for someone either biting down on the screw or even swallowing it could have been quite serious. Not sure if we'll go back. Mistakes can happen, but its how management handles them that truly matters to customers. Frank (debak35@aol.com)
THE WORST RESTAURANT IN AMERICA: CHEESECAKE FACTORY Grade: F With more calories than a county fair concession stand and more sodium than a salt flat, the menu at the Cheesecake Factory is in desperate need of an overhaul. The chain did unveil its new SkinnyLicious Menu this year, but unfortunately it's still secretive about the items on its regular menu. Thanks to transparency laws in places like New York and California, however, we were able to peak behind the fatty curtain. What we saw: Dozens of items with about 2,000 calories per dish. Stick to the SkinnyLicious menu or find a new place to eat.
9/25/2011 Mission Viejo location, me and family ate lunch over at this location for my birthday, food was good got our food in a timely manner, then ordered dessert a linda's fudge cake to share, when my daughter saw a small insect crawling around the cake, we notified the waitress about the insect she apologized and replaced the cake and then a minute later we notice there is another small insect crawling in the cake. We just decided let it go and paid our bill but the waitress gave me somebody else credit card (luckily the woman was still there but she already put away my card) notify the waitress again about the credit card she apologized again. The next day I checked my account online when I noticed the waitress charged my card twice (my meal and the other woman's meal). I dont complain a lot but this situation I have to do it.
ON 9/16/11 MY MOTHER AND I VISTED CHEESECAKE FACTORY. WE WAITED 40 MINUTES BEFORE RECEIVING OUR MEAL. I WAS SERVED BURNT SWEET POTATOE FRIES.WHEN I COMPLAINED ABOUT FRIES TO THE WAITRESS I WAS TOLD I WILL BRING YOU ANOTHER ORDER. A FEW MINUTES LATER THE WAITRESS RETURNED.I WAS TOLD THE COOK BURNT SECOND ORDER OF FRIES.SHE THEN PROCEDED TO TELL US SHE WAS SORRY. SHE SAID MANAGEMENT HAD CHANGED RECENTLY AND SERVICE WAS SUFFERING.SHE SAID MANAGEMENT SENDS WORKERS HOME TO SAVE MONEYAT THE EXPENSE OF PATRONS. THIS IS CHEESECAKE FACTORY IN ORLANDO, WINTERPARK.IN THIS DAY AND STATE OF OUR ECONOMY I WOULD THINK CF MUST DO SO MUCH BETTER THAN THIS!
I dined at the Cheesecake Factory in Memorial Mall Texas and I had a horrible experience. I had a party of 17 for my birthday and I had called the night before to make reservations a lady had told me that I'd have to call at 11 in the morning to make them. The next morning I called to make the reservations and another women had told me they don't make reservations. She told me to get there at 6, like I had planned and I'd be seated in less than an hour. I arrived at 5:40 and put my name down and had said someone would be out to let us know how long it would be...(which the right answer was less than an hour from what I was told). We waited for 2 hours and 15 min. I had a couple of friends stand up to the manager and complain that we had been waiting way too long..especially since 9 monks came in an hour and a half after us and were seated in 10 minutes. The manager never let us know how long we had to wait. And during dinner all we got were rude looks from the manager. The food was good and our waiter Edmin was very good. Other than that horrible customer service in the managers part.
I had the occasion to frequent your Arlington, VA restaurant this evening with my 14 year old daughter. And frankly, I've never been so disgusted and disappointed in a Server and Manager's behavior in my life. Having lived all over the world, and dining out about 95% of the time, this was our first visit to your restaurant. And I can frankly tell you that I will never return to your restaurant in Arlington, VA after what transpired tonight. In short, my daughter ordered an item on the menu entitled Ahi-Ahi Tuna. And I can tell you that if it had one teaspoon of tuna in the dish that it would be an exaggeration. In fact, 99% of it was avocado and chips. When the server came by our table shortly after our meals have been served, I said something to him about the dish. And about all the server could muster was that's the way it is prepared. My response was that the name of the dish should be changed to Ahi Ahi Avocado and that a $2.50 piece of tuna sushi had more tuna than this appetizer. Well, the server obviously didn't get the hint, because he neither asked to have it replaced nor did he remove it from the bill at the end of our meal. So I asked him to speak with the manager about removing it from the tab. He left the table and within a few minutes he walked behind our table and rudely addressed me from behind my back by saying the manager would be coming to the table to speak with me. I explained the same thing to the Manager and her initial response was, "if you had said something to your server when it was first served that he could have done something about it. You shouldn't have waited until you were finished with your meal to say something." Well, I was beside myself that the waiter would have mislead his Manager about the sequence of events and communication And I then told her that I had said something to the server and that he had done nothing. She (Alison Rivas) seemed surprised at what I had told her, said she needed to discuss this with the server and excused herself. She returned in a few minutes and again said, "I'm sorry Mr. Gibbons but we can 't take it off the bill because you didn't send it back." So now the implied rationale for removing it from our bill no longer applies. Well, I was beside myself at her management style over a $6.00 appetizer vs. pleasing a customer. And I can assure you that we will never return to your establishment again. But tell me something. Is this how you train your Managers? Are they nothing more than Bank Tellers who are not able to make $6.00 customer service decisions that effect your business and clientele? As I told the Manager and the Server, we were happy with everything else. If this is the way that you train your Manager's and wait-staff to handle problems, then I am completely shocked. I have had better customer service at a diner than with your restaurant. In closing , not only will we never return to your restaurant, but you can rest assured that I will not be having any corporate functions there.
Our country has many unemployed and to find out The Cheesecake Factory hires people who speak Spanish but barely any English or none at all troubles me tremendously. Being that our countries language is English and workers who are American speak this, how are they then to communicate amongst one another? This brings many problems for all concerned. It troubles me as well because we all know why companies do this...cheaper labor. SHAME ON CHEESECAKE FACTORY!!! I will no longer eat at any. I found out all this because I know someone who was recently hired at one and some of these workers aren't practicing prevention of cross contamination either. If so many people are applying, THEN WHY DO THEY HIRE ALL THE NON-ENGLISH SPEAKING HISPANIS FOR?
I attended the cheese cake factory in Skokie, Illinois. The experience I had was aweful. I have never been to a professional place of business that employed such rude people. To start I had a server who was extremely loud and rude. Her name was kendra and she obviously lacked training or possibly intellect. I also saw and heard a heavy set manager make some vulger comments to one of the waitresses about how large her back side was and to my surprise she seemed to enjoy the comment. Although the food was good I could not enjoy my dinner due to the loudness of my server laughing with other servers and what I assume to be managers. I have never been to a place of business that employed such rude, vulger and unprofessional employee's and managers. Is this how a corporation such as the Cheese Cake Factory runs thier business???!!! I was appalled.
Today 8/21/2011, I went to the cheesecake factory in white plains NY. I bought a entire cheesecake for my sister birthday party. When I took the cheesecake home, it was so sweet and the red part was so hard and disgusting. I always love buying from the cheesecake factory but after speaking with two managers Alex Rodriguez and Daniella warren about how horrible the cheesecake was, both were nasty to me, Alex hang up the phone on me and Daniella said she can't speak to me and that I should call back on Wednesday to speak with the general manager. After the way I was treated, I would never go back there and I will be telling my friends and family about my experience.
I worked for CF once, and it was one of the worst jobs I ever had. Nonstop running around. Even when you aren't in the weeds, they expect you to run other people's food and do sidework. Not standing around or taking breaks. You are just one of 20 drones working that shift and there's no regard for your individuality or dignity. The sidework is too hard and takes too long. The tip outs the bar and bussers is insane. It's literally 1/3 of your tips! I recall when I first started being hassled by a non-english speaking busser who I apparently didn't tip enough. He came up to me looking at my slip to see what I made and what I should've tipped him, which was really awkward. And the bartenders expected a big server tipout too, eventhough they make twice what servers make and do less work. Everyone was like that there, money-grubbing for every dollar, whether it's from their fellow employees or from customers. The worst part is that there's this "culture" among employees there, but it's completely depressing. Everyone there hates the job and the customers. One of their star servers told me he made about 35k/year, and he had the best 5 table section and worked doubles all the time. That's not much money considering all the hassles and hard labour working at CF entails. Oh, and you better have your thinking cap on when you get hired, because you have to memorize a 300 item menu, along with the indgredients of each dish. There's really high turnover obviously, and the reason is that the type of person it takes to make a career working at CF is not the type of person you want to be!
I have visited this place many times and all those times everything was decent. Until last night. I pulled the longest hair out of my mouth after eating that evelyn's favorite pasta dish. I knew there were a lot of ingredients in this dish but...hair? Disgusting. But we dealt with that and Im not the type to get turned off by possible mistakes. HOWEVER, as we order dessert, we get our tea and our server brings the sugar packet holder. Then this other server (female employee that isn't our server) grabs the sugar packet holder and walks away. She didn't ask if we were done, she didn't make any eye contact, she just took it as she was walking. I watched her in disbelief. I tried to give her the benefit of the doubt, maybe she was going to refill it. But no, she walked to a table of hers and put it down for her customers. When she passed by our table, I stopped her and told her she should ask if we are done with it before snatching it off. And this girl lies right in my face. Saying I don't know what you are talking about, she said she would be right back. You think she was back? Not at all. She used another route, avoiding my table. That fueled the anger and complaining to the manager did nothing. All he did was ask if we were done and said sorry. So basically they shooed us away. Are you serious? Horrible customer service has to have its repercussions. They seem to be ok with keeping liars and disgusting servers in their employment. I think I am done with this restaurant.
I recently took some family (who had never been to the cheesecake factory). Upon arrival we were seated and waited about 20min to get our drinks. Once we received our drinks I looked down to notice there was a fly in my drink. I called the waitress over and asked her to get a manager...she asked my to hold on and got a manager. Once the manager arrived I said "um, I have a glass of water here and I am not really sure who someone getting me this glass of water wouldnt notice there is a fly in it" She then stated to me that there are lots of flys flying around so it happens. I was kind of shocked then she brought me a new drink. Once our food came it was cold and there was a hair in my mothers dish. I again asked to speak with the manager. Once she came over I stated that there was a hair in the food and all 4 of the plates were cold. She then said to me..."seems like everything is going to be worng with your visit isnt it?" I couldnt beleive she was acting like this. I paid for our meal and contacted the GM for this Cheesecake factory and the apoligized for our poor service and stated that he would send me a gift card to cover our dinner expenses next time we went. About 3 weeks had passed by and no gift card when i responded to him he said oh i forgot i will mail it out today. A few days later i got a gift card for $20.00....what is that honestly going to buy there?!? A peice of cheesecake? VERY DISATISFIED WITH THE SERVICE!!!!!!!!! CORP YOU SHOULD REALLY CHECK OUT WHO YOU ARE HIRING!!!!
As a server, as well as someone who has tried many of our food items, I know a lot about the menu. I am trained to be as courteous as possible, which I happen to be blessed with a friendly personality. I will make sure that everything I do for my guests is done in the best way possible. I am not saying I am perfect, because I can't time how long it will take a guest to nibble on a salad before their meal. All the servers do our best to get the food to the table looking great and while it is fresh. Guests often complain about trivial things that I have absolutely no power over. Some of my top pet peeves I have. Guests on cell phones-I will wait until you finish your conversation before I try to talk to you. Guests that don't give me the opportunity to introduce myself as well as tell them about our specials. Guests that demand bread for the table. I know I have to bring it, and when I take your lunch order I will offer it to you. Guest that have drank a 1/5 of their beverage and ask for a refill. Guests that shout at me while I am talking to another table. Mostly, I do not agree that we make 2.13 an hour, when I was told we make 4.26 an hour plus tips, not that I see that money in my checks after taxes. However, our guest do not know that we only make 2.13 an hour. A table under 6 people can have a $250.00 bill, and since I cannot add gratuity for under 6 people, I will most likely only get about 25.00. Our check averages are higher than many places and the economy is not that great but if you can afford to eat a TWO HUNDRED dollar meal, as well as order cheesecake, you can afford to tip the person who brought you the TWO HUNDRED dollar meal. Same goes for those who only have a 60 dollar check, either don't get cheesecake or tip me. Not only do I have to share my tips with the buser, bartender and food runner, I have to leave with minimum wage would be nice. Math example. My sales are 600.00. 20% tips =120 dollars, after 24 dollar tip out, i leave with 96. Say I get the guests that don't know how to tip. 600 in sales. 10% tips=60 dollars. I STILL HAVE TO TIP 24 out. ITS BS!!!! Bottom line, I see all these complaints about bad experiences, when us servers would be alot happier if we were paid for what we do so well. Cheesecake factory should either make sure we are taking care of our guests better by giving us an hourly wage that is more than 2.13/hr(basically disappears after taxes), or if you want better service next time, tip your server better! Trust me, we will be happier to serve you if you give us what we deserve. If not, your next visit may be mediocre because Im not working my butt off knowing you are not going to tip me what I should get. Oh, ad those that don't tip at all, I surely hope you never come back to my restaurant again because obviously you need to go eat fast food where you don't get tipped. I wish we could automatically add gratuity for everyone because we automatically provide our greatest service. I know it would offend those decent and human-like people but im sure they would understand that it's despicable that someone could stiff you on a bill.