The Bon-Ton Stores, Inc. Corporate Office & Headquarters

I order online from BonTon frequently. I have absolutely NEVER had a problem. My order usually arrives within three days. I have been a loyal shopper to the IN. Southlake store for over 30 years. Carson's has always shown me and my family great customer service and sell quality products.

Linda, Sounds like you got three in a row. Dumb and rude is no way to go through life. We have plenty of them in NY. Good luck in Penn.

I placed an order and noticed I forgot to enter free shipping promo code called to cancel order and was going to reorder but Customer service stated they would credit my account for shipping charges(7.95). Dont trust them. Called ever week for 4 weeks. Nothing.

Their website is easily one of the worst I have ever perused. Nearly every item I tried to purchase was no longer available once I got to the check out. It would have been nice to know this while shopping so I didn't waste so much time doing so. Avoid!

BonTon is pathetic. The website is completely NOT user friendly; the checkout process is nothing but a frustrating nightmare. Calling customer service is even worse. The representative was patronizing and wholly unhelpful and evidently they have no interest in satisfying an extremely unsatisfied customer who will never, EVER be a customer again, and who will be sure to let everyone possible know of his AWFUL BonTon experience.

Today Show should have done their research before agreeing to the free advertisment for "Steals and Deals"! The website is horrible, does not work, and the telephone number isn't much better. I'm just trying to get out of this mess and move on!!!! Do NOT shop with BonTon.

NEVER AGAIN! My online order was cancelled the day after it was placed as the slipcover was no longer available. Unfortunately, when Bon-Ton requested the preauthorization on my debit card they chose to do it 2 times instead of 1. Now my checking account is overdrawn and collecting overdraft fees. I called the "Customer Serviced" Department listed on the order cancellation. What a joke. The response I received was that they could file a report, which could take 48 hours. UNACCEPTABLE. When I asked to speak to a supervisor, I was told they were at lunch but I would receive a call back within the hour. As you can guess, no call from supervisor. Called back & demanded to speak to supervisor, who was exactly as helpful as the customer service reps. I then called their corporate office and was given the number of 866-788-9519. I was told that someone there actually would correct Bon-Ton's mistake. I did speak with someone which sounded as though she could resolve the mistakes, but we shall see. I shop on line with my debit card quite often & have never had an issue with a preauthorization being put through twice or any not being immediately removed.

Do not shop online with BonTon. If they get the order wrong (my order was missing a pair of slippers) they will NOT give your money back. If you ask to speak with a supervisor, they hang up on you. The customer service is located in Manilla and they can not be understood because of their accent. I have never had such a poor online experience. Never shop with BonTon online. They take money from you and will not give it back. Horrible.

I find working at this store horrible and humiliating. The HR department is awful and the managers don't give a shit about anyone. They pretend to care about the welfare of their employees and completely ignore the needs of trying to SURVIVE w/ a small, meaningless paycheck that isn't worth the time and effort given to customers and w/ all the running around we do....OH MY GOD!!!! BON TON SUCKS!!!!!!!

ABSOLUTELY THE WORST STORE TO DEAL WITH ON THE WEB. I CALLED BECAUSE A BOX WAS DENTED AND RIPPED AND I WAS GIVING THE ITEM AS A SHOWER GIFT THAT I PURCHASED FROM THE WOMAN'S WEDDING REGISTRY. ONE WOULD THINK THAT THE PEOPLE SENDING THIS STUFF OUT WOULD HAVE PUT IT INSIDE A SHIPPING CARTON, BUT NO THEY SENT IT IN THE CARTON IT COMES IN (IT'S A WAFFLE IRON). I CALLED AND "PETER" SAID IN 24-48 HOURS THEY WOULD SEND TO MY INBOX A RETURN LABEL, THAT WAS A WEEK AGO, I STILL DON'T HAVE IT!! I WANTED A NEW WAFFLE IRON. I EMAILED THEM AND HAVE NOT GOTTEN ANY REPLY. NOW I WILL TRY AND FIND A PHONE NUMBER FOR ONE OF THEIR CORPORATE OFFICES AND SEE IF THEY CAN HELP ME. THE SHOWER IS THIS SAT. I AM SO ANGRY AT BON TON, THEY USED TO BE A GREAT STORE TO DEAL WITH, NOT ANYMORE!!! TO SAY THEY GET 1 STAR IS PUSHING IT, NO STARS FOR NO SERVICE IS MORE LIKE IT!!

I just finished a maddening call to "customer service" (in Manilla). Was shopping online and continuously had a higher price reflect in my cart than what was on the site. "Cheri" in customer service indicated "we" are in the process of updating the site prices and stated (after several hold times) that they would not honor the price online even though it was still there. I was also refused any opportunity to talk with a supervisor. Cheri said there was no supervisor. I emailed the board, but it seems clear that the intent is to get rid of callers, and will result in the loss of shoppers. I was just recently beginning to shop with Boston Store again. Lesson learned!

Tonight, I was treated so poorly by store employees that I will never patronize Bon Ton in the future. I popped in about 20 minutes before closing (unknowingly) which was a big mistake. I heard the announcement of the store will be closing in 5 minutes. I immediately went to the checkout line which was empty. No patrons, no one on register. I waited, and waited, and waited, of course it couldn't have been more than 3 or 4 minutes but it seemed like eternity. Finally, I took 2 steps backwards and asked the woman behind the jewelry counter if I was at the right place to check out. No response. She just kept writing things on her paper. I waited, too. Then I said, excuse me but am I in the right place to check out? Is there another register somewhere? Nothing...hmmm. So I stepped back to the counter to wait. A clerk whisked up to the counter and the first thing she said was "we don't take shoes here." Okay, what ever happened to Hello?? Can I help you?? Nada. I said okay, and paid for my other two items. No direction on where to go to pay for the shoes, no thank you for shopping Bon Ton, no kiss my a--., nothing. So I made my way to the shoe dept; where the clerk was already counting her drawer for the night. Oops! I approached the counter and said, I'm sorry, apparently I was in the wrong line to pay for these. i didn't know I couldn't pay for my shoes at the main checkout, but don't worry, it's not cash. She said "Doesn't matter, I still have to start all over again anyway!! And not in a nice way or a rude way, just in a "you're a pain in my a--" kind of way. I paid for my purchase, apologized, and left. I will never shop there again and will tell everyone I know from Doylestown to spend their money elsewhere. I encountered not 1, but 3, rude and uncaring sales persons in the span of less than 10 minutes! I don't appreciate that and don't need to experience that again, thank you very much....to anyone reading this, please do not patronize this store unless you like to feel like a burden rather than a customer. thank you

BonTon Coupons -- a mystery at best to those of us who try to shop and use them. It is always an adventure trying to figure out what the coupons cover, what is not covered and what might be covered (that is determined by the person checking one out). I made the mistake of assuming (something one must never do, especially with the coupon mystery) that since I had a rewards statement (20% off a one day's shopping expedition) and a coupon from the local paper for $10.00 off when I spent over $25.00 that one was a coupon and one a "rewards" statement. Oops, not so. My bill was approximately $85 and to my surprise only one of my papers was acceptable. I could choose. That was a no-brainer. As a consumer and buyer and credit card holder I would simply appreciate sales, no coupons: period. Forget the coupons - most times the clerk forgets (says they are not applicable) them anyhow. What do I know: I'm only the person standing in line waiting to be told that my coupon(s) are not acceptable on items I have chosen.

Without a doubt, Bob Ton is the worst store with whom I have ever dealt. Their customer service is awful. Avoid. Avoid. Avoid!

The call center is in the Philipines. I sent an item back, it cost me $17.57. The returns department sent it back to me (a replacement), it was the exact same box/item. I had asked for a credit not exchange/replacement. They are wanting me to send it back again at my expense, are they really that crazy! I wonder how long I have to wait for a credit. I am opening a dispute with my credit card company, let them deal with it.

I too am missing part of my order i have called twice and still nothing. i Ordered 5 items each one was sent seperately on different days from a 2oz face cream to pot holders. Come on really, why not one box! the most important jesco peace slippers never came. I will not order from the Bon Ton again. They really suck at this

I would give no stars if I could for their web ordering and customer service. Like the 2 previous reviewers, I placed an order, it never arrived, even after requesting a replacement. I then requested a credit, and I'm still waiting. It has been over a month of dealing with this now. Every call representative I've worked with has not helped - and I've made a total of 8 phone calls now. It is absolutely ridiculous - and what's even more frustrating is that any phone number I find is for this call center (I believe it's an outsourced call center), I just want someone from this actual company to deal with me.

I also have been having issues with the customer service. I ordered something online because they didn't have it in the store. I got an email saying it shipped but never received the item. It has been 2 1/2 months since this whole thing started. I have emailed and called the customer service number multiple times and still have not got my money back. Today I am planning on calling the corporate HQ to see what they can do for me. I have told everyone I know not to shop at Herberger's any more. The Bon Ton stores stole my money!

I also didn't receive an online order and have yet received my credit. I have gotten nothing but a run around. Staff on telephone were rude. I've made repeated attemtps to see where my refund is and you can't get past the rude telephone staff. I am not going to rest until my credit is given. I suggest all those who have written a similar post contact their local better business bureaus, any local TV stations that have consumer advocasy spots, and the any other consumer complaint organization that is available to you locally or nationally. I am. Any company that treats customers the way they do doesn't deserve to be in business. Oh and Boston Store - if you care, heres my order number (11711497). I only received one. I need a credit for the one that didn't arrive and I want it now!

Terrible, terrible WEB service. Items never arrive but are charged and despite repeated attempts at having them correct the situation, no action was ever taken to replace the item or credit my account. I am still owed credit from Bon-Ton and refuse to shop there again until credit is issued. Bon-Ton should never have attempted to get into the WEB Orders business since they obviously cannot handle the order placement, order shipping, and follow up customer service properly.