Sizzler Corporate Office & Headquarters

This review may be a little late but necessary for all to read. It had been awhile since visiting a Sizzler, so when my son decided to choose it for celebrating his birthday we were looking forward to a great early dinner. On July 17, 2010 we visited the Pico Rivera location at the Washington/Rosemead. A party of 8. Five of us ordered the steak dinner including the salad bar (for the dessert) and others ordered the malibu chicken, shrimp dinners. When we had entered the sizzler it was hot inside and we did ask the cashier "if the air conditioning was on?", she assured us that it was and recommended: "we sit at the far end where it would be more cooler because of the fans". We begun to attempt to make ourselves comfortable, but it was impossible. We were all beginning to wipe our for heads from sweat, it was so hot inside. When the waitress came with our meals, we were surprised to find that the steaks were not at all what we thought they should be. My son had even commented to the waitress, " this is it, the A1 sauce bottle is bigger than this steak". She of course smiled and asked: "if anything else was needed". I once again inquired about the air conditioning. She stated that it was broken and had not been fixed in two days. I called for the manager and he came over. We complained about the air conditioning and the food. He didn't have much to say but "that it was being looked at". Before leaving my son and his wife decided to at least have some ice cream (to try and cool off) when he served both bowls, set them down to use the restroom and returned- the ice cream had already melted. could it had been any hotter? In short my son's celebration turned out to be a horrible/heated experience at this location.

Hi To All, My wife, friend and I went to the Sizzler on Sherman Way I believe the city was Canoga Park in Southern California. I believe what Mark posted. The steak that friend and I ordered was medium. My friend received a stake that was medium while I receive one that was seared on the outside but completely raw on the inside. I send my steak back and they cooked it again. this time they served it to me burnt. I sent it back again. I had to wait half an hour before it was served to me and believe it or not it was cook rare (and borderline at that.) I decided that it was time to talk to the manager. The person at the counter called him in Spanish, I knew that was trouble. Finally after ten minutes the manager came to our table. I showed him my rare steak and he told me that the stakes are frozen but the steak I had was medium and that he cooked it himself. My friend showed him her steak which was medium. He told us that they were in act both medium and they looked the same to him. mind you my friend's stake was brown in the middle like a steak cooked medium should be and mine was oozing blood so much blood that it soaked into my rice. I told him that I had been a steak chef and the steak I had was definitely rare. The manager stood there and argued with me for about five minutes. Finally he asked what I want him to do offering a refund for my steak only or a free meal. I opted for a free meal but now thinking about it I should have asked for a refund. I must add the service was good wish the cooks were as well. Rest assured I will be contacting corporate about this incident. I have had problems with the store location that I mentioned earlier however a different location I have always been satisfied with my steaks being cooked as ordered. So why did I go back to the store I had problems with before well two reasons 1. I hoped they learned how to cook steaks properly and 2. My friend treated my wife and I to dinner and suggested that store being we were in the area. Merlin

How funny to see a terrible review for Sizzler. My husband and I wanted steak for dinner, so we were pleased to see that there was a Sizzler right around the corner. We GPS the route and got there on Wilshire in Santa Monica and the place was closed (I think burnt down), so we GPS the next closest one in Culver City at 5801 Sepulveda Blvd, so we drove out of our way to get there. We were excited to each get a porterhouse steak (our dog would love the bones) we ordered the steaks Med-rare and paid the extra $3.99 each for the salad bar, plus drinks. Total $59.00. The salad bar was yummy (I must admit), we waited 25 minutes for our steaks which came out with a tag saying Med-well, so of course we sent them back. Another 20 minutes goes by and our steaks come out.... We cut into our steaks and they both looked like they were microwaved. The filet side was a beige color and like frost bitten....definitely NOT a healthy looking steak. I was so upset, I had the manager come by to look at the steaks and he made it look like it was our faults. He basically said "what would you like me to do about it".... We said, well - we would like our steaks taken off our bill. The manager said, "of course you do, I mean that is only 4 steaks gone bad now", again making it sound like it is our fault. The manager said that we would have to pay for the salad bar as full price and pay for our drinks...we agreed, we weren't looking for a free meal, but I later realized that the manager charged us $9.99 each, plus our drinks ...total $34.00. We didn't eat $10 worth of salad, we didn't even have dessert. I will call the corporate office tomorrow, because there is NO REASON why 4 steaks should of EVER come to our table overcooked and then microwaved...UNEXCEPTABLE...let alone being charged anything at all. The manager should of honored the $3.99 each, plus our drinks, that is exceptable....but $34 bucks for salad that's ridiculous. I hope others read this....DO NOT GET ANY OF THE STEAKS AT SIZZLER. NOT GOOD QUALITY OF MEAT AT SIZZLER. Sandie and Robert Beanerwoman@yahoo.com

aside from the horrible service and undercooked steak it was definately an experiance we got to watch a dinner show (MCSO doing the perp walk with your illegal employees) at least i got something to go. FOOD POISONING according to urgent care THNX so sfter spending $53 for dinner and $125 on my urgent care copay for my $178 i got to miss a day of work at $23 an hr. another $184 lost as well how are your people legaly allowed to prepare food if they are being arrested for being undocumented. i checked online and saw your violations with the health department for that location and was shocked youve obviously put profit above your customer satisfaction and saftey I'll be sure to let everyone know about my horrible experiance I tried to speak with a manager about the service and food while i was there but was told they were to busy to speak with any customers Thnx for being such a crappy place at least i know to go to the outback next time mark kyrenemarkn@yahoo.com