Six Flags Corporate Office & Headquarters

I am writing concerning a bad experience we had on October 30, 2011. Our family of 5 bought a season pass and went once over the summer, and then wanted to return for Frightfest. We got up early, dressed my 4 and 9 yr old in their costumes and makeup, my 15 yr old daughter invited her boyfriend to come. They had friends meeting them at the park as well. We left at 9 am to make the 1 1/2 hr drive and everyone was so excited to go. My husband was unable to come, so I thought maybe we could just have my daughters boyfriend use his pass, and if not, had our can of coke to get him a discount on admission. He had never been to Six Flags. When we got there and showed our passes, Jake showed his last, and the lady asked me if this was his card, I said no and that we would gladly go pay for his ticket to get in. She got a big grin like she was going to get a bonus for this and called security over to whisk him away like a criminal. I was running with my children to keep up, and they almost shut the door on me at the security office. I understand what I did was wrong, but honestly did not think there would be the consequences that would follow. I thought we could just pay for the pass. They had Jake fill out a citation. I asked why I can’t just pay for a pass, we had all drove a long distance and the kids would be crushed. My 4 yr old started to cry. These guys were like Nazis and rude to us. They treated this 15 yr old boy like a felon, and it really wasn’t his doing, but mine. They confiscated our family’s passes, told me I should have read the fine print on the back of the pass, told us if we tried to re-enter we would be arrested. Told me I would receive a fine in the mail in 6-8 wks on top of all of this. I understand you must have policies, but this seems overly dramatic. Everyone I’ve told this experience to is in shock that this happened and we were treated this way, and say they don’t think they will ever go now. Definitely not good for your business. If they would have let us just pay for the pass, Six Flags would have received $ then, plus whatever we spent on food and snacks that day, plus most likely a season pass next yr. Now we will never go to Six Flags again, we will go to Disneyworld instead like we usually do. I can’t see them ever treating guests this way.....even when in the wrong, like I understand I was. I am still shaken up and feel sick over this. I am not a criminal, was just trying to save a boy some $ since we had spent so much already on the season passes. They weren’t fake passes, it was a paid for pass not being used by someone in our family that day. How we were treated should be for people with fake unpaid-for passes. Thank you for your time taken to read this and please consider how guests should be treated in this case.

About two weeks ago my family and I went to six flags st Louis and because we have become very good at playing games and winning we where harassed and followed by game managers and security and told by several employees that they were told that we are all very good cheaters and had managers at every game at arms length making sure we followed the rules but had people at every game breaking rules and was never mentioned to any of them and won a ps3 and they told me they didn't have any and had to return a week later and still had to argue and be called a professional cheater and trailer trash and tried to talk to manager and he only deneied everything even after we told him we had most of the events on video and audio it has only got worse the more I win I spoke to corporate they said they would check it out and call me back in a couple of days and it's been a week I guess they think it will go away but if this continuing problem will not I will post video and contact news and everyone can see and hear it for themselves and will understand how people are treated for winning their prizes. It all good while u are loosing and they are taking your money. I will update regulary

On October 8, 2011 myself, my cousin and her three children visited Six Flags Great America in Gurnee, Illinois. We were looking forward to our trip. However, at the conclusion of the trip we were sorely displeased. I wish to express my concerns below and hope they will be taken seriously: 1. On the website it states that the parking cost is $15. However, when we arrived to the park, parking was $20. I think it is wrong to charge guests for parking period, seeing how we have no choice. 2. Upon reaching the ticket booth we were told we could not use one of the coupons which was retrieved from a cereal box. The coupon stated that we could receive $15 off the purchase of a children's ticket. However, we were told that because we used two coupons already and received two tickets free from those coupons we could not use the third coupon. However, in the fine print it clearly stated we could use up to four coupons. We should have received $15 off of the 39.99 price. Even after speaking with a second and third ticket agent, and even after one of them agreed with us, we did not receive the discount. We ended up having to pay the full $39.99 price or they would not let us in. 3. Upon entering inside the gate we realized we would have to pay an additional $7 to enter the Haunted Houses before 5:00 p.m. Afterwards it would be an additional $13. We were sorely displeased that this information was absent from both the coupon tickets and Online. This is what my family and I looked forward to doing most. However, with all the extra costs we decided not to partake in something we looked extremely forward to, which was the whole point of Fright Fest. 4. The signs posted at the rides indicating how much time one would have to wait to get on the ride are clearly incorrect. My family and I were only able to make three rides over a period of 5 hours, because the lines were so long. I watched many people leave the lines at certain rides complaining they had waited over two hours and hadn't even made it a quarter of the way. My family and I also made this decision on at least three rides. 5. Parking Lot Traffic is just horrific. Upon leaving, we spent nearly an hour or so just simply trying to leave the park. We waited in line for the rides then we had to wait in line to leave the park? Do you all understand how many people arrive at your parks a day? There is evidence of unpreparedness. 6. Emergency Evacuation. Safety is always a priority for my family and I. I would like to know what plans for emergency evacuation the park has in place in case of emergency or if there is any at all. I have a couple questions: 1. Why does the park charge so much for things after patrons have already entered the gate? After patrons have paid 59.99 charge for being an "adult" over 48 inches. How many adults are under 48 inches? Other things like: charging so much for priority passes (flash pass) while others have been waiting in line longer than them, charging patrons so much extra money for activities, is just plain discouraging. It is my opinion that if your parks continue to treat people like this pretty soon you will begin to see a decline in attendance. I hope that Six Flags will rethink its strategies in the future. A copy of this letter has been printed and sent to the Corporate Office.

If I could give them less than one star I would..Six flags over Texas is the WORST PARK ever...rude employees....bad training program...worst experience ever...and DO NOT WORK THERE....they tell you one thing and do another...

I bought a ticket for the "Over Texas" park (Arlington, TX) last night. I was super excited this morning because I haven't been to a roller coaster park in about a decade. The regular opening time for the park is 10 am. On the website, it says what the current days hours are going to be. I bought a "Golden Ticket" for 20.11, plus tax, plus an online fee. Total - $26.72. I went this morning with my sister-in-law and her friend (season ticket holders) and the park was empty. I asked a security guard when it opened at she said 6 p.m. If the whole previous week and the weekend days it opens in the morning, why would you not open the park until 6 pm on a Friday. Seems like a financially unwise decision. We headed home, disappointed. I called the park and the customer service rep told me that they would not refund my purchase. That I should have known to check their calendar at the bottom of the web page. If you are going to have sporadic hours, it should tell you, especially for a special price, one day only ticket, what the hours are going to be before you make your purchase. You should not be expected to hunt them down because they might change unexpectedly. The CSR was rude and wouldn't listen to me, she just kept saying, "we do not refund". She did say I could use my ticket toward the purchase of another ticket tomorrow, which will run me another $25. I tried the Corp. office and got an answering machine. I'm on my vacation, I just wasted my morning driving from Western Fort Worth and back, wasted gas and would have headed home today instead. Now we are waiting on my sister-in-law to see if she can get someone to cover her shift. I have called my credit card co. to dispute the charge. I haven't decided if I even want to go tomorrow cause I'm irritated at the attitude of this corporation. They could have easily fixed the situation by making my ticket valid for tomorrow, giving me a free pass or even free parking. But their stubborn attitude is all that have. I certainly won't buy any drinks, food or Chinese made crap in the park.

6-flags America doesn't even deserve 1-star. After being evacuated from the beach I drove 3 hours in traffic to be sold tickets for a day the park wasn't even open. Yes that is correct- they misinformed us the park was open, sold us tickets, and then refused a refund. Drove 3 hours out of my way for this. Was then treated horribly by guest relations and the supervisor. Got the complete runaround for days- would definitly recommend Kings Dominion or another park where they have more respect for their guests..

As we wait to see if Hurricane Irene does in fact strike NJ I call Six Flags Great Escape Lodge to check my options on current reservations. I could move them but they will not guarantee future rates. If I cancel I loose 1 night. I understand their situation but I will not spend an additional $100/night for a future date that fits our schedule nor will I pay 1 night fee. The lodge customer service rep states that as per the lodge's GM that's the best they can do. I asked to speak with him but received his voice mail. With the future weather situation looking bleak for my area you should be worrying about customer service under conditions such as these. I write this as a 3 park season pass holder for Six Flags Great Adventure for several years, if you can not work with me now I can not envision how I will spend money with you again.

After spending hundreds of dollars and weeks of planning, six of us drove 1 1/2 hours to the NJ park yesterday. The lines for the main rides were over 90 mn long so we decided to go on one of the smaller rides. A rainstorm then broke out and the rides were all closed. When we finally found a company representative, he suggested that we wait til 3pm (several hours away) to get a 50% voucher. (All we asked for was for a voucher to return the next day.) Surprise, surprise, even though the rides were closed, the snacks and game rooms remained open so that we could continue spending away. At 3:15 we then found out that: - the 50% voucher was only for full-priced tix effectively nulling the company's own discount being offered on the website. In other words, we would have to buy brand new tickets and call our $400 expenditure a wash. - the $20 parking fees would not be reimbursed. So, after spending over $400 and an entire day (not to mention a tank of gas) all we got was one crummy ride, non-existent "customer service" and several severely disappointed children who now themselves say that they'll never go back. This is "family friendly entertainment"? Shame on you Six Flags. I won't be back.

I've been visiting La Ronde loyally for the past almost 40 years. In those years, we've seen the park steadily going downhill and this makes me very sad/mad. Upon visiting for the fireworks (France) this past July, the disapointment started very early in the day with the paid admissions. It seems already fairly expensive to get in but since it is tradition for this family to visit, we take the time to enjoy the experience. We arrived around 3 PM in order to enjoy the fireworks and had to park at the extreme back of the park. The parking "attendants" basically told us (in this language), "look over there and if you can't find anything, you can leave". Excuse-me??? We are gouged 20$ for parking and the rude treatment begins before we even get into the park? At the gate, regular prices were posted. It is only once we were inside the park that we found out about the "Flashpass" and these other tickets allowing for multiple rides in a row. After inquiring with many staff members, we were (finally) told that in order to get a "Flashpass", we would have to go to the other end of the park but that they believed that these had sold out for the day. This meant for us that even the most basic ride (swings), took one hour to get on (again, this largely because of flashpass holders). In fact, it sometimes seemed that some rides would let on exclusively (which was in fact the case at the swings... only when I confronted the attendant, did he start letting in the "regular/third class" passengers on). Making all of the "rest of us", second class customers. In a 8 hour day, my kids did only 4 rides (shamefull). Can you imagine a child coming to La Ronde and being sad? The rides themselves were "ok" but would like to see more rides that families can share, which is not currently the case (time to retire the monorail, I did not feel safe riding it). The overall park though was very dirty! As a Montrealer, this is embarrassing. I cannot recommend the park to friends from out of town. Staff, again very rude. Gives Montreal a very poor name in the international tourism trade. When they were asked questions, they would roll their eyes and sometimes give you the right information. La Ronde has forgotten all about customer service and the "guest experience". When it came to eating dinner, the selection was "ok" but not great. The franchise banners (Chick'N'Chick) and others, gave tiny portions, very expensive and frankly nowhere near what these same franchises are like outside of the park. You had a Valentine restaurant which served McDonald's like french friies (completely different than a traditional Valentine). When I went, the line-up was up-in-arms about this saying "where are the real Valentine fries?". Foodservice has definitely taken a backseat at La Ronde. Fireworks were "ok", but again not spectacular. My biggest complaint upon leaving is the traffic. It seems a terrible mess. Most people walked around for 30-60 minutes looking for their cars. You should have some signs indicating numbers (references) to find the vehicules (in the back lot, there are none). In addition, there should be more than one single lane to get out. It took more than 1 hour to get out (God forbid there should be an emergency, nobody could get through). This is a MAJOR hazzard and should a real emergency happen, La Ronde would face major lawsuits. In summary, we posted on www.tripadvisor.ca and were surprised at how low La Ronde is scoring (from people from all around the world). I would encourage you to visit and make notes. Your current rating from tourists is failing (58% approuval rating only). The main complaints: Flashpass, poor customer service, cleanliness and prices. In this economy, people are spending their money where they get the most customer satisfaction. I'm very sad to say that La Ronde is falling so far behind that I can see the day when the doors will close. Please don't let this happen. Sincerely, Pierre Guilbault PS. Emulate success... Check out Disney World. PPS. Not everyone will share their information with you. They say for one complaint, there are 100 unhappy customers who simply never return.

I have repeatedly tried to contact Six Flags Magic Mountain about Disabled access and scooter chair rental and availability. They don't answer their phones or answer E-mails. This is so unproffesional and downright rude. I thought visiting their park would be a delight, but now it a chore . I shouldn' have to tolerate this kind of thing. Being disabled doesn't exclude me for amusement parks. I just go to Disneyland where the treat thier patron much better. If I could rate them lower than poor I would

My family and I were detained by security at discovery kingdom because of a conversation with a oark employee. The employee was unprofessional and the park supervisor threatned harassment charges and called the local police. Completely disgusted with my visit

I was very disappointed in the guest relations & customer service @ six flags in San Antonio. I had purchased flash passes online which do not indicate that additional tickets are needed with these passes. We did not find this out till we got to the park and were told wed have to purchase 4 additional tickets at the price of $59 each. We went to guest relations where everything was being translated 2nd person thru ticket person on policys. I do not feel it is a fair policy of your company to expect a customer to buy a ticket to the park just to get full refund on passes purchased due to your misadvertised rates and tickets online. I Feel this is just another way for the parks and company to get more money off consumers. I was also told by Tori/supervisor I may not get full refund at flash pass station nor for the cups i bought. So tell me why would i want to spend money here at the park with this line of customer service? I do expect a phone call from Six flags headquarters ASAP. Otherwise I will take this publicly to news officials on this park scam policy. If Flash Pass is considered a seperate entity then six flags needs to change that on their website too. Not just let someone like me and my 2 boys find out at the gates of the park. TOTAL RIP OFF.... Thanks for ruining our July 4th Six Flags Corp.due to your unadvertised additions.

I am writing this to inform people to stay away from Great Esccape Lodge part of Six Flags Great Escape in upstate New York. I would of have better service at the Bate's Motel. We spent two night, being kept awake by kids, stamping there feet, jumping off of beds, running up and down stairs, knocking on people's doors ALL NIGHT LONG. Called the desk a number of times and was told that they would look into. DON'T HOLD YOU BREATHE.

I am writing this to inform people to stay away from Great Esccape Lodge part of Six Flags Great Escape in upstate New York. I would of had better service at the Bate's Motel. We spent two night, being kept awake by kids, stamping there feet, jumping off of beds, running up and down stairs, slaming doors and knocking on people's doors ALL NIGHT LONG. Called the desk a number of times and was told that they would look into. DON'T HOLD YOU BREATHE. When I complainted to the manager I was told that this was a family resort. I don't care if it was the summer retreat for the Pope. I have been to "family resort". I don't have a problem with kids laughing etc because they are excited with their days events. I do have a problem when I use my hard earned money and no one does anything about this complaint nor do they come to your room to investigate. Will not recommend staying here to anyone. Go up the street and stay at the Comfort Inn.

i have been a season pass customer in Jackson New Jersey, and am quite fond of the park itself, and the rides, however, last year my son was given a VIG stamp on his card so he could access rides quickly, as he has a diagnosis of autism, anxiety disorder, and ocd. when he had this pass it did not draw attention to him, nor did it allow others to know he had a diagnosis, as other access using a flash pass. this year when i purchased the season passes they said they no longer do this, but eeverytime he comes to the park we have to go to guest services, where you wait inline with others, and hear their needs over a microphone system, and hear the response over the system, allowing everyone to know what your business is. it is there they will issue him a green piece of paper to show before everyride that draws attention to his difference, this is humiliating and sad. these children suffer enough, as we come to the park with other children like my son to have a day of fun without others knowing our business. this is a humiliating way to treat those with diagnosis that need to retain a "special" parer EVERYTIME, and having to say this out loud so others around hear. if there a HIPA rights in doctors offices why does great adventure feel the need to make this public????? this is a disservice to anyone needed a pass, that everytime they need to go through this stressful and humiliating experience.your system last year worked fine, and that is why i spent almost 400. 00 renew this year, now i am sorry i did! please tell me that this process will be changed, as it should not make those with disabilities stand out and not be able to enjoy themselves as everyone else. i speak for the community of those with autism, and have spoken highly of great adventure and how it served my son in the past. my email is josiahking@verizon.net

went to 6 flags new england and was going on the flashback when i was let past the gate two african males said they were staying on the ride to ride again i didnt kno the bands on their arm were plat. flash passes allowing them to do so. when i asked the 2 african female ride attendants y they were letting them ride again instead of explaining the passes they laughed at me and my fiancewaved there hand in my face to shoo me out of the ride told me get behind the gate white boy that we had to wait. in the mean time a group of african americans were in line chanting black power and the ride attendants were laughing. when i reported the incident to guest relations they told me they were going to "talk" to the employees but they couldnt tell me wat was going to happen to them and offered me an exit pass to one ride excluding bizzaro?!?! i declined and asked for my season passes to be refunded and they refused to do so. this park is an embarassment and shouldnt be surprised that the park is never packed and there is never more than a 10 minute wait for a ride. SIX FLAGS NEW ENGLAND SUUUCKS!!!

Visited six flag america got to parking they charged me $ 15.00 for parking after i showed them that i have parking on my season pass.My son forgot his season pass and guest relations wanted to charge me 10.00 for him to get in. thats funny because six flags great adventure gives a oops i forgot my pass for the day with id.NO one at this facility helped at i drove 100 miles to get there. iwanted a refund for the parking because i was not staying they would not give refund. After wasting 80.00 for the day and did not even hit one ride I am sure that i will NEVER return to this JOKE of a amusment park. In my own words this park Horrible and dosent care at all about season pass holders or any of there Guests. I would not hesitate to go to SIX FLAGS GREAT ADVENTURE at least they are helpful there. Today is april 25 2011.

I purchased Season Tickets last year and never received my coupon book. I asked numerous times at the park and they were never available. I called the park here in San Antonio and was basically told its too late and hinted that I was not being honest. My son has asked to go back and mentioned it as Spring Break is here. I received an email regarding tickets today, which prompted my call. I believe that I fulfilled my end of the agreement to purchase tickets on-line but the Park failed to fulfill their end of the agreement by not providing the coupon book last year. Please advise. Mike Reyna 210-479-8135

Do not post my last email. I thought I was sending it to the Corporate office. Mike Reyna

can't believe you changed the hours for holiday in the park in dallas texas... this was our week to come, and now the money I spent on THREE season passes is pretty much gone in the wind... 972 271 3357