Samsung Corporate Office & Headquarters

Samsung products are pathetic. If anything goes wrong, u r left upto urself as the service team is really deaf and dumb. I believe even chinese products are much reliable then samsung ones...

It is the worse piece of junk and rots my fruit all the time. I have had 4 different repairmen out who said it was a piece of junk. CAT said oh they all have some little flaw. Was told to unfreeze it for f48 hours and of course food perished and plus all the work. Like the frig from long ago unfreeze but at least it didn't rot all the food.

I have a samsung galaxy tablet that I have sent back 5 times so far. It is a $350 paper weight.

If I could give Samsung appliances a negative rating I would! We redid our kitchen at our lake home and installed all Samsung appliances! JUNK! First part if the basket in the freezer did not fit, next the selection controls on the dishwasher washed off with soap and water, the oven racks slide off the tracks(very very dangerous) . We purchased all from Lowe's and evevn purchased the extended warranty so after Samsung would never respond to my complaints I went back to Lowe's and they said I had to go through Samsung! Our appliances were only 1month old? And we wonder why America is in such trouble! I will NEVER buy anything Samsung and will discourage all not to purchase Samsung! Bad unreliable company!

WOW this is voted as the THIRD (3rd!) WORST COMPANY..IN THE WORLD..not just the US..i am talking in the entire WORLD! (google it! its true) AND believe me when i say that is FOR A REASON! I bought a Samsung Galaxy s2, and it has been only 4 months since i bought it- i had freezing issues almost immediately. it only got worse from there, all the way to the point where my phone was unable to receive any service at all- it was incapable of sending/receiving texts, and same with calls. I contacted Samsung, having known they come with a 1 year warranty (provided it is defective phone, not a user-caused issue)..Well i should have known that they'd somehow find fault to be mine, not that it was defective. I got an email saying it was repaired- i was SO excited and happy! I got it back, it was exactly the same! Despite the email and paper saying it was repaired, i called them and they confirmed they did nothing, that it was "beyond economic repair" and had WATER DAMAGE! Not only did i have a case on it so that would make liquid impossible to get in, but i also had it looked at (there is, on all phones and phone batteries) a white strip or sticker of sorts that becomes pink (or red, depending on how much contact it had with a liquid) and it is the main (and usually ONLY) way to tell if there was any liquid damage or contact- mine is PERFECTLY WHITE! i contacted them again about this and they pretty much told me i was wrong, and more or less "too bad"..so now, on a phone that was purely defective AND has a warranty for another 7 months, i instead have to replace my 600$ phone out of pocket! WOW, this company is a pure scam!

Samsung doesnt answer their phone at corporate headquarters,their TV have a good quality picture but their customer relations employees are to busy sucking down Kimpshie and shiting on the sidewalk to answer the phone.

So frustrated about an issue with a Samsung Bluetooth (HM6450) that fell apart on my first use and was with the run around I got from their C/S department. After reading all the above posts on more expensive items, I'm somewhat glad that my first encounter with a Samsung product was for a miniscule product /amount. Another brand to cross off my list! Not as upset now but I feel for all you people. Good Luck.

The refrigerator keeps freezing up. The repair man says he will keep unfreezing it until the warranty runs out and then I am on my own. the company does not care.

I have found the phone number to the corporate office of samsung. I plan to call and report the horrible customer service from 1-800-samsung. If anyone else wants to call the number is 201-229-4000

I HAVE SAMSUNG BLUE RAY PLAYER MODEL BD-P3600A/XAA. I HAVE MULTIPLE ISSUES REGARDING THE USE OF THIS PRODUCT. SO I CALLED SAMSUNG AND THEY PROVIDED WITH FREE SHIPPING AND FREE REPAIR ORDER AFTER SPENDING CONSIDERABLE TIME AND OF COURSE WAITING FOR THE SHIPPING LABEL ON DUE TIME.I HAD TO CALL TWICE ON THAT ALONE. PRODUCT WAS SHIPPED TO KOAMBRA IN LONG BEACH CALIFORNIA AND REPAIR WAS DONE (CHANGING PART AK94-00221A. UNIT CAME BACK TO ME AND GUESS WHAT!! IT WAS NOT FIXED PROPERLY SO I CALLED SAMSUNG AGAIN AT 18007267864 AND REDID THE SAME PROCEDURE AGAIN SHIPPING THEM MY UNIT. IT CAME BACK TO ME AFTER BEING FIXED. BUT THE PROBLEM REMAINS. SO I CALLED SAMSUNG AGAIN AND TALKED TO KEYA #932 WHO HAPPENS TO BE EXECUTIVE CUSTOMER RELATION OFFICER W SAMSUNG. NOW SHE SAYS SHE CAN NOT HELP ME DUE TO THE FACT THAT UNIT IS OUT OF WARRANTY. VERY RUDE!! THEN I ASKED FOR HIGHER AUTHORITY TO GET IN TOUCH WITH BECAUSE UNIT IS STILL MALFUNCTIONING. OFFICEOFPRESIDENT@SEASAMSUNG.COM IS NOT REACHABLE OF COURSE AS SHE SUGGESTED . UNIT MALFUNCTIONS BIG TIME I AM FRUSTRATED AND BEGINNING TO THINK ABOUT ANY SAMSUNG PRODUCTS. VERY POOR CUSTOMER SERVICES AND VERY DOUBTFUL ABOUT HOW THEY FIX THEIR APPLIANCES.UNIT FREEZES , I HAVE TO RESTART ETC ETC

I have been very patiently waiting for a decent decision regarding my sons Samsung Galaxy Player. On May 22, 2012 he purchased this player through AMAZON for $160. It arrived without complication and worked beautifully for about 1 month then it stopped charging all together. AMAZON would not do anything because it was outside the 30 day warranty. So, we took it to two different places to see if they knew what was wrong with it or could fix it. A rep from BEST BUY suggested that we contact Samsung because it was still under warranty so we did. The 1st Samsung agent I spoke to told us we could return it and receive a new device if they weren’t able to fix it. We were elated! We returned the player and we thought it was over. A few days later, while my family and I were on vacation, I received a phone message from a person called Deana. She stated (and I still have the message) that the player had water damage and was not covered under the warranty. I did not immediately call back ( because I was on vacation) and then I received another call stating that I had 3 days to let them know if we wanted them to mail the player back (broken) or have it fixed for $100. I was then forced to call back and begin this huge ordeal about my son’s Samsung Galaxy Player. I promptly called Deana back and she proceeded to tell me that the player had corrosion damage due to leakage. I asked how this could have happened and she said she was unsure. She stated that the repair department said the corrosion had to have been there for a while and they were pretty sure we could not have done it because he had only had it for a few days, but that because it was listed as ‘corrosion damage’ the policy states that it was not covered under warranty and therefore we would have to pay to get it fixed. I was not amused. I asked to speak to her supervisor she reluctantly put me through to a person named Steven (by this point I had been on the phone for 30 minutes). Steven basically said the same thing, but tried to give me hope because it was obviously done BEFORE we purchased the product. After speaking to Steven (for 45 minutes) and going through different ideas on ways he could help he then transferred me to a person named Bianca. She was rude! Bianca said that ‘Samsung will NOT stand behind their product’ because it had screen damage. Screen damage? Well, that’s the first I heard of this and asked her what she was talking about because the last 2 agents said it was corrosion or leakage. She got upset and stumbled around with her words and I could tell became very uneasy like she was lying. After speaking to her for another 30 minutes (mind you I am on vacation) I asked to speak to her supervisor. Bianca first told me that she had no supervisor, THEN, she said that she would have to put me on hold and write up an order for her supervisor to contact me within a 24 hour period. I was on hold for 20 minutes and I am still waiting for a phone call (That was 2+ weeks ago) So, I made another phone call to SAMSUNG and talked to 3 more (different) people and used approximately 4 hours of my vacation time trying to get a decent answer regarding my son’s player. The answers flip flopped more than a presidential candidate and no one was willing to help us out. My son and I looked up the Galaxy player on line and we came across a slew of problems very similar to his. We feel that not only did SAMSUNG make a defective player, but they did NOT stand by their product AND they wasted my time with lies! I am extremely frustrated and will not let this go! The only way that this can be resolved and SAMSUNG not be given a bad name by me through word of mouth, facebook, twitter, email….etc. Is if they do the right thing and fix the faulty product that my heartbroken son paid for with his very own money! I expect a prompt reply.

The samsung Galaxy S is the worst phone I have ever had the pain of having. Do not buy it. This is my forth Galaxy S and they keep having issues with ether the touch screen for your menu, home, previous, and search buttons that keep loosing the ability to recognize the fact that you are attempting to use them. Or the head phone jack well stop working. Also the freezing issue. Video error. Messages not being able to be sent. Loosing power at the most of inconvenient of times. And to finish the list of agonizing problems that need to be addressed, is the auto rotating. The part that is some how inconceivable, at least for me, is these are only the issues I have had. As my conclusion, Samsung, I'm disappointed in your performance. Please strive to better yourself, and your devices.

I wish a cell phone company would let picture of date and time stamped on picture for proof of when it was taken. I like samsung phones but if anotber company could do this I would leave Samsung products alone.

I purchesed a Samsung washer and dryer in June of 2010 and the dryer has died (2) twice so far. I called Samsung, they really do not care....so since your employees dont care, neither do your technichians and neither does your company. I will tell everyone I encounter, never ever ever buy a Samsung product of any type, TV, camera, washer, dryer, anything...Your company should be ashamed of themselves no quality in anything you make. It is an outrage.

i bought a refriderator from Samsung and it stopped working, so we call them and they sent out one of their repairman and he stated "I cannot find anything wrong and you have called several times about the fan freezing, this fridge is faulty" I will contact samsung and they will replace the fridge" So we called they are going to take up to three weeks to get the rebate check out to us and they only want to give us 70% of what we paid.....They told us this was an ongoing problem and was a faulty design....SO I GOTTA PAY for this mistake??????and then i had to pay 100.00 to the repairman to tell me nothing......still waiting to get an answer

My 2011 59 inch top of the line plasma (pn59d800) developed a spider crack on the internal screen. The TV was still in warranty so i contacted Samsung. I was instructed to take pictures of the front, back and the sides of the TV as well as the crack. I sent the pictures via email and i received a call saying that my warranty is voided. I was told that I damaged the set and that I was on my on, so I did a search online and found that this is a common problem with their high end plasmas and everyone who has had this problem got the same response that I did. I eventually complained so much that they agreed to pay for a new screen, but I would have to pay for labor. I then contacted Amazon.com, the place where i purchased the TV from and they called Samsung and got the same run around. Amazon looked at my 10 year history with them and saw that I spend an average of 7-10K a year with them and they took an 8 month old TV back with a 20% restocking fee, but then the gave me a $300.00 additional credit, so I got my full refund. I WILL NEVER NEVER NEVER PURCHASE ANOTHER PIECE OF SAMSUNG CRAP. I now do all my shopping through AMAZON.COM. I just purchased a new Panasonic led TV for my kitchen and I'm purchasing the highest end Panasonic plasma for my family room. Samsung needs to learn that if you screw your customers, you lose your customers.

SAMSUNG IS GARBAGE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have a UN55B8500XFXZA. After 13 months it just DIED. Not having the funds to immediately fix it, I put it in the closet and watched the old TV until last week. Since it was OUT OF WARRANTY and GS wanted a ton of money to service it, and I was 100% certain it was the power supply module, I called Best Buy Parts Store and orded the part myself. (I am a computer technician by trade and work on server hardware and replace system boards for a living so figured I could remove a few screws, replace the board and put the screws back, no big deal). I received the power supply, removed the back of the TV and sure enough, one of the leads on the RF choke by the power cord connector had shorted against the back of the LCD cover (I would attach photos, but alas can't do that here). The lead should have been trimmed at the factory, as it was, after a while the head it generated melted through the protective cover and shorted out the Power Supply. I removed the old power supply (easier than working on server hardware I might add) and replaced it wiht the new one I had received from Best Buy. Unfortunately the TV then began the infamous relay clicking, trying to power itself up. After additional research the suggestion was to replace the main board as well. I called up the trusty Parts Store at Best Buy and ordered that as well (500.00 now invested in new parts). I replaced that and still no go). Since this did not fix the issue, I figured I would call SamSung to get their take on it (this WAS the top of the line LED TV in 2010). I talked to the tech, first level and he seem amicable enough, explained the situation and he gave me an incident number and transfered me to the next level. That is where everything went bad. Apparently if I had not done anything they would have been willing to send a tech and fix it. But since I had done what I had done in troubleshooting it and trying to fix the issue, they now want no part of it. Oh, if I agree to pay them a few hundred dollars, plus parts, they would come out, but since I removed the back, replaced one defintely BAD part from an approved reseller of Samsung parts, that is something you should not do. She said I voided the warrantly. Not sure how you do that when the TV is out of warranty, but nevertheless that is what I was told. The TV lasted 13 months. I have other Samsung appliances in my house so guessing we will see if they last any longer. The real funny thing is the other Samsung TV I have screen go bad under warranty, Geek Squad came out to replace the screen, and I was the one who had to put it back together because he couldn't remember where he unplugged two of the internal ribbon cables from. Not only that, they ordered the WRONG screen the first time and I had to wait an extra week to get it fixed, and they wanted me to call Geek Squad on THIS ONE? Give me a break!!!!!

I'm so frustrated with the Samsung TV I purchased. However, lucky for me I have a 3 year extended warranty that covers the new Panel replacement. I've decided not to contact Samsung because it appears from reading all the above comments, they don't give a damn. I'm beginning to think that this company wants their electronics to fail so as to continue with sales for replacement. You'd think they would want to maintain a since of pride in their product, but I guess it's money in the pocket, instead. A TV should last longer than 2 1/2 years............Never again......

I purchase a 40 inch LCD TV from Walmart a year and six months ago and it just stop working. So I call Samsung about the problem and they told me they could not do anything about it . Sad to say that there customer service well just sucks ! I gave them a chance to correct the 800.00 dollar problem and they did not want to stand behind they product so there for i will never purchase any product made by Samsung . I was even shock more to go on the web site and to find so many dissatisfied customers in my life! I feel there pain . So I just want the people of the USA to know to stay away from the product name Samsung or you to will be disappointed this product SUCKS!!!!!! Check out You Tube in a couple of days for my clip on Samsung TV suck I hope everyone out there gets some satisfaction after watching it .(REMEMBER NEVER PURCHASE SAMSUNG PRODUCTS)!!!!!!!