Samsung Corporate Office & Headquarters

I THOUGHT I WAS THE ONLY ONE HAVING PROBLEMS WITH MY PHONE UNTILL I READ THIS BLOG. I HAVE A TWO MONTH OLD ADMIRE, WHICH IS THE THIRD ONE THAT METRO PCS HAS REPLACED FOR ME OF THE SAME MODEL, IT TURNS ITSELF OFF, CALLS PEOPLE ON IT'S OWN, NEVER RECEIVES PICTURE MESSAGES, HAS TROUBLE SENDING ANY TEXTS, AND HAS CHARGING PROBLEMS. I JUST SPENT AN HOUR ON THE LIVE CHAT WITH A CUSTOMER SERVICE AGENT THAT TRIED TO CONVIENCE ME THAT ALL THESE PROBLEMS COULD BE CAUSED BY THE BATTERY, AND WOULD NOT HELP ME AT ALL. I WAS ADVISED TO SEND THE PHONE IN THE BE TESTED TO DETERMINE THE PROBLEM. I WORK FROM MY CELL PHONE AND DO NOT HAVE A PHONE AT HOME SO THAT IS NOT AN OPTION FOR ME. I ASKED FOR THE NUMBER FOR THE CORPORATE OFFICE AND WAS TOLD THAT THEY ARE NOT ABLE TO GIVE THAT NUMBER OUT. SO I CAME HERE JUST LOOKING FOR A NUMBER TO CALL AND FOUND THAT THERE IS IN FACT A PROBLEM LIKE MINE WITH OTHER PEOPLES PHONES. I WILL GET SOMETHING DONE ABOUT THIS, OR I WILL FILE A CLASS ACTION AND ANY ONE ON HERE IS MORE THAN WELCOME TO JOIN ME. I OWN THREE SAMSUNG TV'S AND WILL NEVER AGAIN BUY ANOTHER PRODUCT FROM THIS COMPANY!!!!!!!!!!

I am so disappointed with Samsung that it makes me sick to even think of the name. I bought a refrigerator with the drawer that pulls out. My fridge started to link so they sent the tech out to repair it. I thought that the problem was resolved. It was two months later and I did not know that it was linking again and when I went into the kitchen and I slipped and fell. I went to my doctor and found out that I had spranged a muscle in my back. Samsung replaced the fridge only becuz I had an 4 yr. warratty. I was told if I did not have that warranty that I would not have gotten anything. I am still in pain and I have not been given anything but the run around. I have been trying to get some help since april of this year with no avail. I will never ever buy a Samsung product in my life if it was the last company on earth. I am 60 years old I have back pain everyday. My doctor referred to have physical therapy and I was told by one of samsung's repentsetaives to pay for therapy myself and they will decide if they will reimburse me. I am still waiting to hear from samsumg and by the ways I am disable and living on a fixed income you do the math. I am a very angry customer.

I purchased a $1,300 46-inch Samsung TV from Cirucit city 4 years ago. After about a year and half the TV stopped working. I contacted Samsung and they told me that I it was out of warranty. When I asked thme if this was the sort of service I should expect for a high priced ticket item they offered to sell me a new (2010) model of the same TV for $400. This seemed pretty fair...Samsung used to have a good reputation. Littlet did I know that the new TV would start malfunctioning after 2 years. Upon contacting them this time they told me I was on my own and that this is their policy. I will be posting this as many places as possible. I imagine that they could have backed their (now $1,700 spent) TV for much cheaper than if I help to get the word out on the quality of their Televisions and their customer service. Facebook, Consumer Reports, Friends...I am hoping that I will at least cost their business twice what it would have cost them to just help me out. DO NOT BUY SAMSUNG...POOR QUALITY...POOR CUSTOMER SERVICE

I am less then happy that I bought a samsung repp phone only 25 days ago and it turns itself off, randomly calls people, only texts when it wants to and to top it off now won't charge well on the plus side I guess real soon I won't have to worry about the other problems it will just DIE anyway. I have been back to walmart where I bought the phone and they told me it has been more then 15 days call the company I called us cellular (the company) who told me the warrenty was through samsung and now I can't even get anyone from samsung to listen to the problem talk about a runaround come on samsung BACK YOUR PRODUCTS!!!!

I will never buy another Samsung product again...as long as I live. Had a GE fridge that was made for them by Samsung..expensive kind w/the compressor on top. GE had to replace it with it's Monogram model after 2 mos of use. Both the refer and freezer compartments went out. My sister has been through at least 10 Samsung cell phones. They send her a new one and it craps out in a week or two. BUT THIS IS THE ONE THAT STICKS IN MY CRAW! Bought a 55" LCD Samsung HD t.v. Was moving into our new house so bought it about a month early...had to have time for Direct t.v. to hook it up, etc. 2 weeks past the 1yr warranty, the t.v. went out...even though we could PROVE that Direct t.v. had hooked it up 11 mos earlier. SAMSUNG WOULD NOT HONOR THE WARRANTY...EVEN CALLED THE CORPORATE OFFICE AND TALKED TO THE PRESIDENT'S SECRETARY WHO SAID THE PRESIDENT WOULD NOT REPAIR THE T.V. FOR FREE. Cost me just under $400. Now, 1 yr after I paid the $400, the t.v. is out again....waiting on the repair guy to come out and repair it again. I have an LG, a Phillips, and a Sony t.v. in the house. None have given any trouble except for the Samsung. DON'T BUY ANYTHING SAMSUNG!!

This is in reference to my recent problem with my Samsung LCD TV, model no. LN46C630K1FXZA. In October 2010 I made purchased the TV from HH Gregg in Charlotte, NC. In November 2011 it encountered a problem with the background picture strobing. After attempting to eliminate the problem by trying various things, I was forced to take it to Tate's TV repair shop in Rock Hill, SC. After running diagnostics, he stated that it was a Power Supply arching causing the background strobing. He purchased a Power Supply and replaced the old one. In June 2012 the TV strobing problem came back. I contacted the repair man and he stated the warranty had expired on the Power Supply Board. He also stated he could order another one and make the repairs, but the cost would be about the same as the original one. Rather than spending more money on the TV, I researched the internet and found many other people had encountered this problem. I also found a fix for the problem. Steps to repair model LN46C630 the jumper is JP852. 1. Remove back panel - 18 screws 2. Find the jumper on the power supply board (which is the one the power plugs into) on the upper left. DON'T TOUCH THE BOARD IN 'HOT' REGION. 3. With wire cutters, cut the jumper wire (JP852) on the motherboard, so that they no longer connect. 4. Reassemble I followed the same procedure and it resolved my problem. Samsung issued a bulletin for this problem in May 2012 that told repair technicians how to fix it. They used the same above procedure. One technician said that every size TV in this class of Samsung has the same design flaw and can be fixed like this. Just think of the many people who discarded their TVs or spent large amount of money for another power supply board (like me) when a simple fix could have resolved the problem. You really missed the boat on this one Samsung. Instead of seizing the opportunity to stand behind your quality product (and when it's working well, it REALLY is) you turned away and acted as if you'd never heard of the issue for this model. You should have issued the bulletin to the customers who bought TVs. I know you have my information because I registered my TV. Plus I get sales flyers in the form of email from Samsung. Samsung have showed how much they care about the people that made the decision in this competitive market to choose their product. The total cost of the repair was $359.81. I strongly feel that since this was a design flaw by Samsung Corp., the company should reimburse me for expenses. I have always purchased Samsung Products in the past and was very satisfied with the quality of the products. But, I can safely say that the quality of this product is unsatisfactory. If nothing can be done to satisfy my request, I will be forced to never purchase Samsung Products again. Perhaps Sharp, Panasonic or Toshiba will be my choice next time around when it comes to spending another $800-$1000 on a TV. Also, I will tell all my friends and relatives about my experience and encourage them to not buy Samsung Products. Jim Brandon 4051 Forest Brook Drive Edgemoor, SC 39712 803 327-8274

I WILL FILE THE SUIT PAPERS.. IF INTERESTED IN CLASS ACTION SUITE PLEASE SHOOT ME AN EMAIL AND I WILL INCLUDE YOUR NAMES IN FILLING...i,M FROM CONNECTICUT, SO I WILL FILE FEDERAL IF NEED BE. nOT ASKING FOR ANYMONEY, JUST YOUR HELP IN EXPLAINING YOUR ISSUE. MINE IS WITH A CELL PHONE, BUT IT DOESN'T MATTER WHICH IT ALL FALLS UNDER THEIR CUSTOMER SERVICE, AND WARRENTY THAT IS NOT UP-HELD.....

Samsung does not stand behind their products and would never buy a Samsung ever again. A $900.00 two and a 1/2 year LED tv crapped out, goes on and off without staying on, just clicks. This is a campacitor problem that Samsung is aware of but because my TV is 6 months out of warranty I am out of luck. Hello? A recall!!! I am going to fix it myself (you tube - fixing campacitor problem with samsung tv). I have no faith in their products anymore, no customer service at all!! I am also going to contact the Better Business Bureau to make sure they are aware of this issue and see if I can get in on any class action lawsuits.

Dear ppl of samsung, altho buying samsung appliances can risk ur lives......im have some new ideas for things

I have purchased a Galaxy mini 2 mobile, and while trying to get the user manual guide downlowded from the web there is a warning popping up that download may harm the computer. It would be fair for the Samsung Company to provide a web line reserved for its customers securinf riskfree download. Thank you for your solidarity with this claim.

I have a 52 LN51A850. I started to get lines on the screw (owned 2.5 years). Repair place said is was the panel, that the 'tab bonding was failing'. Went on line, saw this was a common issue with this panel. Samsung sent me a email, signed by Rajiv Mehta; V.P. Samsung Service Operations and it implied that warranty would fix the issue. When I spoke to the service center, they stated there was no mention of this on their ticket and to call Sam sung back. I did. Got a run around and the script reader was completely unwilling to do anything to help me out. Would not give me any other people to contact at the company. This is the third high end TV (each was over $3,000) I have bought and it looks like the last one with this sort of service. This sort of behavior is what killed HP and Dell's reputation. Save a dollar today and lose 100's down the road. Morons.

Worst company to deal with. My 50" tv has black lines across it. It is two years old and it well cost 1,000 to fix it. Customer services say sorry not there problem i thought samsung made a good tv that would last longer than 2 years.

bOUGHT 51 INCH SAMSUNG PLASMA TV FROM HHGREGG IN TOWSON, MD BOUGHT A $200 WARANTY SAMSUM PLASMA TV HAD POPING NOISE BLACK LINE APPEARED TV WILL NOT WORK HAVE WITNESSES ECEN THE CABLE MAN WAS PRESENT WHEN THIS HAPPENED, sAMSUNG REFUSES TO FIX MY NEW TELEVISION. WHAT A SHAM ON CONSUMERS, THERE CUSTOMER RELAtion dept sucks. can never get to the person who can fix this miscarriage of justice, this is my first experience with a smsung product and will be my last, samsung please fix my tv that is still under warranty, nothing I did or anyone else did caused this problem. Hold up to your warranty aggreement and stop shamming citizens who bought your product in good faith. I will be forwarding my cmplaint to the state of maryland better business bureau and attorney general office for a thorough investigation into how samsumg dupe its consumers and deny legitimate warranty claims, so sad, its obvious they are running scam.443-525-5934

I own a Samsung Led 40 inch TV. It is a fine TV. However, I cannot purchase any Apps due to the Samsung website not allowing me to register my credit card. I have repeatedly tried to get this resolved. I actually even contacted the webmaster to no avail. The website not my card, credit union nor anything with my computer is the cause of not being able to register my card. I get an error window that says"The credit card cannot be authorized. Please confirm the billing information". I cannot enjoy all the features of my wonderful TV due to the fact that I cannot purchase any APPS. I have spent too many hours with frustration about this matter. The webmaster never replies nor can any other representative contact this webmaster. That seems so odd!!! I am a dissatisfied customer. I wish I knew how to contact the Corporate Headquarters by phone or e-mail. That also is hard to find.

am a full time student and as a means of support, I complete surveys/customer reviews. I was given the extensive Samsung cutomer review as an assignment that is supposed to pay me $500.00 US. However, at the end of the survey it said "eligible" to win $500.00. please respond to gscott4u@gmail.com with explaination

No need to waste your energy and nerves. Just go straight to the right guys for the job. It worked on Samsungs flaws, it worked on Apples flaws and PayPal as well. http://www.ftc.gov/bcp/consumer.shtm Never ever give up. Keep all communication saved for reference. You will need it.

We bought a 50" plasma TV and after 2 years it now has a red line going from the top to the bottom of the screen. Called and the service dept said it would cost more then the TV is worth to fix. Then I called customer service and she said that they would not charge me for the parts but we would have to pay for labor, everyone knows that it's the labor that cost so much. Tried to call Samsung Corporate Office | Headquarter 105 Challenger Road Ridgefield Park, NJ 07660 (973)601-6000 this number does not work. I called Samsung to get a vaild number and was told that there is no number that I would have to e-mail. Here is the e-mail address: officeofpresident@sea.samsung.com Atten: David Choi. I can't believe that at big company like Samsung does not have a phone number to call. After this I am going to call Fox news about this. If I could give Samsung 0 stars I would. I will never buy another Samsung product again.

Samsung Refrigerators are horrible and their the customer service is pernicious! NEVER BUY A SAMSUNG REFRIGERATOR!!!!!! EVER

I have now been battling with Samsung over poor customer service, rude samsung technicians and unclear information by several people. Samsung does their best to rip off their customers and I am disgusted by their customer service. DO NOT BUY ANYTHING FROM SAMSUNG. I purchased 3 tvs at the same time and only the Samsung has given me in any issues in a short 3 year period. The technician was nasty and rude, the lead customer service rep is nastier and rude and they deviously do not give you fill information. The board on the tv went out in just 3 years - unacceptable! The technician - Samsung Technician - told me I bought a crappy tv and why didn't i do any research???? Samsung's company and customer service is terrible, and unacceptable. Repeart - DO NOT BUY ANYTHING SAMSUNG - obviously we all share similar stories and this company treats their customers as if they are idiots - totally unacceptable!

I have a Samsung side-by-side refrigerator that is now seven years old. It has been experiencing icing problems for six of those seven years, ever since the original OEM 1 year warranty expired. I have joined the class action lawsuit. Does anyone have any idea how long it will take to resolve? Manually defrosting this lemon with a hairdryer every few weeks is a PITA. This was not an inexpensive item, after all, so I can't just go out and get another one. I will never purchase another Samsung product, and I will never purchase another Korean product. Does the Korean government care about the negative publicity? And how is it that companies like Samsung are allowed to sell their garbage products in the US after there have been so many reports of malfunctioning appliances? Is there any government agency on either the federal or state level that monitors things like this? If I were a Korean official I would be concerned about the bad public relations aspect of these complaints.