41 Reviews For Qwest Headquarters & Corporate Office
I ordered Qwest internet service on a Saturday (20 minute wait time). The service provider was uncertain if Qwest worked with Macs. He told me to call another number to ask and then call him back. I made the call (20 minute wait time) and then I called back (15 minute wait time). I ordered the service and was told a technician would install the following Friday. I asked if I should cancel my existing service on Friday. I was assured I would definitely receive internet service Friday and someone would call me Monday to confirm a time. I received an e-mail on Monday from Qwest saying my appointment was for Monday not Friday. I called and spoke with a customer service representative (25 minute wait time) and she said she could "escalate" the issue and reschedule for Friday. I had run out of time and asked her to make a note and I would call back later. I called back later (15 minute wait time) and spoke to a young man who asked me if I wanted an AM or PM appointment on Friday. I requested PM. He said okay and then asked me about bundling services. As I was speaking to him, we were disconnected. Later I received another confirmation e-mail saying my service call was Monday (not Friday). I called again (25 minute wait time) and spoke to a most obnoxious woman who told me that nothing could be done. I explained that I had taken a day off from work and cancelled my existing service, so I needed installation on Friday. She said I should install it myself. I asked her if that was possible and she backtracked and said no but it was my fault for canceling my existingservice. I told her that a Qwest representative had told me to, she replied well I wouldn't have told you that. I told her I didn't have the luxury of speaking with her earlier and unfortunately her colleagues had told me something different. She said the order had been confusing and Saturday orders were always a mess. She said I had no options if I wanted the service, it was Monday or not. I asked to speak to her supervisor. (15 minute wait time) The supervisor came on Victor in Salt Lake City) and told me that there were no appointments available on Friday. I explained I could not take another day off, that would entail two vacation days. He told me that if I wanted the service the tech would be there Monday. I told him that I thought some concessions should be made. He disagreed and said his tech was overbooked anyway (bodes well, doesn't it) I asked him if I could at least have a time period closer than a nine hour 8-5 spread. He told me I could call Monday morning and find out my scheduled time. I told him that if I could have a AM/PM time slot perhaps I could work half day, but by waiting until Monday to call, there was no chance of working the half day. He said he could do nothing. I said that I felt that an apology was in order for the mistakes that had been made. He said that no one had made a mistake. I told him his sales people had given me a Friday date and in reality it was Monday and I thought that was a mistake. He disagreed. I asked to speak to his supervisor and he said no. I asked for a name and address to which I could write a formal complaint. He said there was no name and gave me an address. After the call I googled the address and discovered it was the address of the Qwest Asset Management Group. I'm pretty sure they don't take complaints. I went to the Qwest on-line chat forum and asked for an address from a representative. He said that he did not have the information and gave me a customer service number. I called and spoke to someone else in Salt Lake City and eureka! He apologized and said that if there were cancellations on Friday he would call me. So it takes a guy in the trenches to be polite and act like he cares about customers. Frankly he should have Victor's job. I cannot believe that this simple internet service connection took hours and the information changed hourly. I am not impressed
I ordered Qwest internet service on a Saturday (20 minute wait time). The service provider was uncertain if Qwest worked with Macs. He told me to call another number to ask and then call him back. I made the call (20 minute wait time) and then I called back (15 minute wait time). I ordered the service and was told a technician would install the following Friday. I asked if I should cancel my existing service on Friday. I was assured I would definitely receive internet service Friday and someone would call me Monday to confirm a time. I received an e-mail on Monday from Qwest saying my appointment was for Monday not Friday. I called and spoke with a customer service representative (25 minute wait time) and she said she could "escalate" the issue and reschedule for Friday. I had run out of time and asked her to make a note and I would call back later. I called back later (15 minute wait time) and spoke to a young man who asked me if I wanted an AM or PM appointment on Friday. I requested PM. He said okay and then asked me about bundling services. As I was speaking to him, we were disconnected. Later I received another confirmation e-mail saying my service call was Monday (not Friday). I called again (25 minute wait time) and spoke to a most obnoxious woman who told me that nothing could be done. I explained that I had taken a day off from work and cancelled my existing service, so I needed installation on Friday. She said I should install it myself. I asked her if that was possible and she backtracked and said no but it was my fault for canceling my existingservice. I told her that a Qwest representative had told me to, she replied well I wouldn't have told you that. I told her I didn't have the luxury of speaking with her earlier and unfortunately her colleagues had told me something different. She said the order had been confusing and Saturday orders were always a mess. She said I had no options if I wanted the service, it was Monday or not. I asked to speak to her supervisor. (15 minute wait time) The supervisor came on Victor in Salt Lake City) and told me that there were no appointments available on Friday. I explained I could not take another day off, that would entail two vacation days. He told me that if I wanted the service the tech would be there Monday. I told him that I thought some concessions should be made. He disagreed and said his tech was overbooked anyway (bodes well, doesn't it) I asked him if I could at least have a time period closer than a nine hour 8-5 spread. He told me I could call Monday morning and find out my scheduled time. I told him that if I could have a AM/PM time slot perhaps I could work half day, but by waiting until Monday to call, there was no chance of working the half day. He said he could do nothing. I said that I felt that an apology was in order for the mistakes that had been made. He said that no one had made a mistake. I told him his sales people had given me a Friday date and in reality it was Monday and I thought that was a mistake. He disagreed. I asked to speak to his supervisor and he said no. I asked for a name and address to which I could write a formal complaint. He said there was no name and gave me an address. After the call I googled the address and discovered it was the address of the Qwest Asset Management Group. I'm pretty sure they don't take complaints. I went to the Qwest on-line chat forum and asked for an address from a representative. He said that he did not have the information and gave me a customer service number. I called and spoke to someone else in Salt Lake City and eureka! He apologized and said that if there were cancellations on Friday he would call me. So it takes a guy in the trenches to be polite and act like he cares about customers. Frankly he should have Victor's job. I cannot believe that this simple internet service connection took hours and the information changed hourly. I am not impressed