Harrah's Corporate Office & Headquarters

During a recent stay at Harrahs Las Vegas, my husband became very ill from a case of food poisoning. After 6 hours of sickness in our room, I had to call 9-1-1 for an ambulance to take him to the ER. Security at Harrahs handled this incident reasonably well. Housekeeping, on the other hand, handled this incident remarkably well. A woman named Luz from housekeeping helped us so much. Please give this woman a raise because she DESERVES it! She went above and beyond the call of housekeeping duty. She made a horrible situation a lot easier to handle for us. We always stay at Harrahs in Las Vegas and will continue to do so.

On Sunday June 24, 2012, I was awakened by a stranger in our bedroom at Imperial Palace Las Vegas. We thought it was a housekeeping personnel. The person quickly responded on her way out to the door, saying "oops, sorry wrong room." It was around 6:45am in the morning. When we woke up at about 7 am, I noticed that my handbag was missing. My husband and I searched the room thoroughly and to our horror we came to realize that we were robbed from our own room. How did the stranger (a female)get into our room when it was supposed to be secured.? We reported the incident to Security and was told to call Risk Management in three days. Today I tried calling Risk Management but no one has returned my call. I had made three attempts to reach Risk Managment.

I'm a worker for the harrahs corp and for as bad as these post I'm reading the workers even have it worse. The management of these properties are horrible , the share holders should expect the best for their investment and their not getting it , there's so much more money to be made and it's not happening with the management staff that's in place it's getting worse every day.

****PLEASE READ THIS: Hotel Security Issue**** I was utterly disgusted by the experience my friends encountered. My friend and her family went to this Major Hotel/Casino on Rincon land for a birthday weekend getaway in 2011. While at the pool area they moved to a hot tub with less people around. While they were enjoying their time together a gentleman came over and sat a little ways away. Oddly he was staring at her 9 and 5 year old girls. During this time they noticed he had placed a towel over his lower body and his hands under the towel. Enough time passed for this to become very uncomfortable. Still staring, my friend decided to take their girls back to their room and report this man. My friend stayed to get a full description of this man while her husband took the girls back to the room for their safety and go to the front desk to report the odd behavior. While my friends husband was getting security and giving them the description of this man. The man changed his shirt and began to, what looked like, fondle himself under the towel. He then smiled with a smirk at my friend and continued. Before security got to the area he "finished" and tossed the towel in the towel bin and started to walk away, still smiling at my friend as if he knew he got away with it. Security told my friends, basically, they will not report this to the police and take the man to the nearest bus stop and let him go. Please help my friends by keeping a look out for odd behavior at this Major Hotel/Casino on Rincon land and writing letters and/or requesting better security around the pool area to protect ALL our children from predetors like this. *In the case this is deleted I will re-post.

I spent the weekend at Harrahs in Joliet, and when i called housekeeping to let them know i was leaving the room so they can clean, they were very rude. And when i came back my room was semi-cleaned... there was peanut shells on the floor that wasn't vacumm, no Kleenex was filled in the box, and the table wasnt wiped off. The couch had stains all over it and when i told them when i checked out about it, they just commented that I should of asked for a different room. The next morning when i checked out and i got home to unpack i had found that all my Jewelry was missing. I have reported it and havent heard anything yet. I feel that my privacy has been invated.

I have a Total Rewards problem where the proper number of base credits were not posted last night. I have emailed and posted on Bally's Facebook page because that is where I gambled. My post has been removed and customer service does not seem to "get it". I'm not asking for something I did not earn, but only for someone to acknowledge and to fix my problem.

beverage dept.Harrah's AC, recently payed our bi-weekly visit to your hotel and was so discussted with your new drink ordering system! it took 45 min. to get our drinks, that my wife and I cut the evening short....the cocktail servers must be loosing money hand over fist; that I won't be surprised if you loose a good percentage of them. if you did this to cut down on the liquer used, you have succedded; not that it is top shelve your serving anyway; it must cost you only 5 or 6 bucks a bottle. If you think we are the onlyones complaining ask around and you will see I,m right........let the bev.director sit down at anyone of the slots and he will see for himself!!!!!!!

Stayed at Harrah's in New Orleans on Canal St. had cold water in shower complained about this three times. Told was fixed but was very inconvient for our plans on both days as not taking a shower. Talked to manager and said would make a adjustment on our room but none was made. I think this is a problem after talking to several employees. Stayed Janurary 30, 2012 thru February 1st.

I am writing to comment about the posting re Harrahs Rincon and the condition of their room. I have stayed there more times than I can remember. I have always found their rooms to be immaculate and their housekeeping staff is remarkable. I have left articles in the rooms more than once and they have been promptly mailed to me. One incident, which I find very odd by the way, that the problem was not corrected immediately, should not judge the entire hotel or staff.

I have even more info about construction ishues. The whole story is not all out yet. Bobby Shuster and Robert Broduer are sick of keeping quiat about this. We will come forward if we have too. We are long time employees and deserve beter. i have been lowyal to the hotel for years and no one thinks us for all our servises. we can shutt them down. callme at 702-809-7467 or 702-361-0779

I stayed at Imperial Palace several weeks ago and was robbed while in the room struggling to get someone to even speak with me. I was told by there 3rd party ins investigation person I should have researched my hotel choice better and not stayed there. At this point I am getting a lawyer involved since the metro police dept did catch the people who did it. They need to do more then insult the customer who was robbed. Wouldn't recommend anyone to that place

Stayed at the Flamingo the end of October, three nights comped. We usually stay at Harrahs Atantic city so this was quite a pleasent change.The room they gave us was not to us, including the lack of any kind of view.I went down to the desk and compained, they let me go ahead of the line and the fine young at the counter immediatly gave us a new room with a wonderful view, this was really great as we were celebrating my 70 birthday.My wife played the slots and I played some great winning no limit poker. We have been going to Harrahs 35 years and still feel their service and casios are the best, However industry wide the slots have fewer and smaller payouts. Why not loosen up a payouts of the machines by using perhaps a added random high pay off feature at each machine, it seems the present set up has all machines paying out the same meeger payouts with little chance of a big win. Over the past eight years or so, we have talked to hundreds of players and they have all cut their visits because of a general feeling of frusration of not ever finding a winning machine. You could then advertise that you have random machine that automaticly kick in to provide loose slots again, like in the old days.Word of mouth spreads quickly, so this feature will really help you by getting more customers to go more frequently to your casinos.

Left a pair of 1/2 carat diamond stud earrings on the bath counter at the Flamingo. I knew exactly where they were. Was not able to recover them. 6 weeks later I'm still trying to get this solved to my satisfaction. Lawyer will be involved next if need be! Not happy at all with Housekeeping, Lost & Found/Security, nor their 3rd party CCMSI Claim administrator!

Re: Reservation # H5VLF To Whom It May Concern: I am writing this letter while sitting at the Las Vegas Airport (not waiting until I get home) becuase I am so frustrated and disappointed with the service I have recieved from the Diamon Club Hosts at Bally's in Las Vegas. On my last visit to Bally's (February 27-March 5) all 6 nights of my stay plus some minor charges were all complimentary. The reservation was made through the regular reservation desk by telephone. I met Janet Piccolo-Hunter at the Diamond Club upon my check out. She gave me her card and said to call her when I wanted to visit again. I called her on May 25th of this year to ask if it would be possible to stay from October 16-22. She said she would be happy to take care of me but could only comp the room for 5 nights and the 6th night would be at $40. She told me to call her in a few months for the confirmation number. On July 14th, Janet called me to ask if I wanted to stay at Paris. I said OK, and she told me to call in a few weeks for the confirmation number. A few weeks later she called again to ask where I wanted to stay because she had me in the computer for both Paris and Bally's. I told her I would stay at Bally's because she was there. I checked in without any problems, spoke to Janet and was enjoying my stay until Wednesday. On Wednesday (18th) I checked my bill on the TV in my room and saw that there was a room charge for $65 plus tax. I went to speak with Hanet on Wednesday and she informed me that I was being charged $40 for 3 nights and that she would correct the #65 room charge to $40. I then reminded her that that our original conversation was for 5 nights comlimentary and 1 night at $40. On Friday, the charges for my room were still on my bill so, once again, I went to speak with Janet. She then told me she would take care of it and to see Rocky on Saturday,upon my check-out, because she was off on Saturday. Upon checking out on Saturday, I spoke to Rocky, thinking everything was taken care of, but when I saw my bill I was being charged for 2 night instead of just one night(as Janet had said). When I spoke, again with Rocky, he told me he would call Janet, because she was my host and to come back in an hour. At 11:30am I went back to see Rocky and was told he was out to lunch. There was no one to speak to then and to tell you the truth, at that point, I was fed-up and tired of the runaround. My bill still had charges for 2 nights at $40 plu tax and to add inslut to injury, that amount was taken out of my reward points without even asking how I wanted to take care of the charges or so much as a phone call to let me know what was done. I may have wanted to charge the amount instead of using my comps. I was not given that choice. I probably would have gotten better service if I had dealt with the front desk instead of a host. I know in the grand scheme of things this is not a big deal, and believe me, if I was told from the start of the reservation that I would be charged for 2 nights, there would be no promlen. When you are told that you are getting 5 noghts comlimentard and 1 noght at $40 that is what you should get. Not some runaround. Sincerely, Ellen Gutwirth

Check out the GANG GRAFFITTI sprayed on the insde doors of the mens room next to the Piano lounge. This was reported to UPPER MANAGEMENT and I even included pictures,TWO MONTHS ago. Each time I was assured it would be taken care of.HAH...I have talked face to face with this managers and I will tell you what they told me: Any complaints,just listen to them vent and forget it! They really don't care,as long as they get paid. Matter of fact,when the mngr's are together they recall old stories about people{tourists} who made them laugh.Sorry,but its the truth and your only recourse is to stay somewhere else,and they don't care about that either.When a DIAMOND CARD HOLDER is told to BUZZ OFF,what action will a regular customer get!

Why would they care? They dont care about their own employees!! There are those of us that work under abusive conditions that include harrassment, racism, sexual harrassment, hostile work environments and more. We have our co-workers that are both lower management that abuse us daily. Bobby Shuster and Kevin Gill. They are now going to our facebook pages and working with management to ridicule us and verify sick points based on where we were on vacation! They threaten us all the time along with their close work buddies like Kerry Felts who is assisted by Bobby Shuster with illegal talk and how they are part of the two of "arion race"! THEY ARE OUT OF CONTROL and no one in HR or management will listen to us. One of the employees (Robert Broduer) raised his fist to a woman there on several occasions and charged her and management ignored this. The woman wants to call 911 next time he does this. They are terrified of him. Kevin Gill solicits the guests and threatens us with write ups if anyone say anything and he is on a final for it already. Its time to do something like go to news 13 and a lawyer. Half of our department is ready to get a class action suit going! So dont tell me they care abouty guests when they treat employees like this!!! PLEASE HELP!!! NO ONE WILL LISTEN

My Elderly Mother and her best friend were to visit Harrah's Laughlin, Their needs were "special" . Tammy at corporate as well as Michelle at Harrah's Laughlin were extremely helpful with the booking on rooms and general accommodations for my Mother and her friend,, I would like to say THANK YOU for making their trip a pleasant one and I would HIGHLY recommend Harrah's to everyone. Scott Reiboldt Chief executive Officer tvally.com

Your comercial about responsiblity telling the consumer where to go for help. Great. But, where do you go for help in dealing with your responsibility to your customers. This past weekend you gave way too many drinks to my wife. Enough to get wy wife totally plastered. When I found her she was falling down drunk in Cabo Wabo, in Harvey's. When I told the security guard she needed to be cut off, He told me it was not his responsibility it was up to the bartender. This happened twice this weekend. I know getting people buzzed. to make them play stupidly, is part of your job. However, giving my wife that much to drink is unexcusible. I know you can'y do much about how much one drinks, but you can control how many "free" drinks you give. They cost us about $2,000. My complaint is no about the money. It is about the thing you profess to embrace, responsibility. My wife Patricia made reservation for 7/4/11 weekend. We arrived on Thursday for a 5 night stay. When we got to our room it was on the opposite side of the hotel from that which was assured(overlooking the re-bar museum). We came up that weekend expresly to watch the fireworks. When we complained we were told we could have a good view from the parking garage roof. The evening of the 3rd I found out the roof would be closed to the public for a private party. The front desk said they would move us to the opposite side of the hotel, but they couldn't assure we would be able to see the fireworks. We were told it was a premium room. The T.V. was small the safe and the refrigerator didn't work. Enough complaining! Know this, we will never be back to any of your facilities. Russell McClintock

I JUST RETURNED from 3 days at Harrahs at tahoe. I always enjoy my stay at Harrahs, however I really enjoy getting a free plane ride from my home area - Turlock, CA to stay and play. Apparently you are no longer using Allegiant air for these trips. I really miss them - since it is a 3-4 hour drive from my home to Lake Tahoe. Will they be re-instated soon?

My fiance and I stayed at the Harrahs Resort (Atlantic City) over the Easter Holiday...not my first visit Originally we checked into one room, which was ok. On the day we were to check out, the young lady at the front desk informed me that I earned a comp room so I decided to stay...what a bad decision!!! They moved us to another room, which seemed ok until later on that night after I showered and laid down....I suddenly began to itch beyond belief so I decided to inspect the bed...when I pulled back the sheet, I found black spots (could have been ashes) and a BLOODY BAND-AID!!!!! (which I took several pictures of)I called the front desk, who then sent up Security, they took a report, switched us to a different room and I was escorted down to nurse....nurse checked my leg and gave me some itch relief cream and benadryl...the next morning, to add insult to injury, they offered me $50 to cover taxes, food and beverage...meanwhile, I had to pay a $35 copay to see my doctor!!!!!!I've contacted Risk Management several times and no one has called me back...I am going to the Health Department with this issue and my pictures if someone from UPPER MGMT does not contact me by the end of this week. They have all of my contact information. Thanks, Laury