Friendly Ice Cream Corporation Corporate Office & Headquarters

TO CORPERATE, I HAD I PROBLEM AT YOUR SO. FL DELRAY STORE. I THINK THE STORE # IS 7784 OR 8477 ADDRESS W.ATLANTIC & MILITARY. I CAN ONLY RECEIVE E-MAIL FROM AOL ACCTS. SO PLEASE CALL 561 635-4278

I went to the Friendly's Restaurant located on Rt 70 in Cherry Hill, NJ on 8/24/10. I was there with some friends and we all ordered a dinner that came with a two scoop sundae. When we ordered our desserts, I asked that mine be packed up later as I was taking it home AND I ordered an additional two scoop sundae and a single scoop ice cream to go. When we were ready to leave, my ice cream was given to me and I of course, looked at it. The "two scoop" sundae had less ice cream than the single dip ice cream had. I paid 3.99 for what really was a small scoop of ice cream, a drop of whipped cream and a cherry, that is ridiculous! I thought it was a mistake so I spoke to Chris. You will love his answer " A two scoop sundae has less ice cream than a one scoop dish has" Seriously, I teach children that two is more than one, how on earth can Friendly's say this? I called the owner, Amal at (856) 465-2406 and left a message but he did not get back to me. I took pictures of the ice cream and will show everyone what Friendly's believes a two scoop sundae is, which is clearly smaller than a single dip of ice cream.

To the President of Friendly Ice Cream: When I was in high school I was employed at Friendly' in Fairfield Conn. under the management of Don Tanner Manager & Tom Hanford Assitant Manager.Part of my job was to hepl train new people at new shops,one of the shops we opened was the store @ Brookside Shopping center Main St Bpt Ct. the store is still open today although I do not know how or why. The other nighe I stopped there for a quick bite, I was appauled at the store was filthy, the service was not the best,the quality of the employees for the most part below grade.When I was working at Friendly's we took real pride in keeping the store clean,and the service was always good.I was extremely disappointed in the shop,food, service, & employees.I will not go back that store needs to be totally revamped

Hello, yesterday, 8/18/2010, I took my two grandchildren and my mother out lunch at Friendly's on Turnpike Rd. in Westboro, Mass. We were seated, no problems yet. We were given our menus and we each ordered the "meal deal" for $9.99, my grandsons was $11.99 each. The total bill came to $45.00. We could have eaten at Outback Steak House for that price. The food arrived. The portion of French Fries was so small it was a joke. Three of us ordered the BBQ chicken melt with bacon and BBQ sauce. 2 sandwiches had no bacon. Other than that the food was ok. The problem I have is that our waitress, her name is Jaime, was the rudest person that I have ever met in MY LIFE! She had a long face, was snippy, didn't follow up with any niceties at all. My mother was having a cup of decaf coffee and my little 10 year old grand daughter wanted a small amount of decaf. in a cup, as a treat. I asked for a mug , she brought one over 5 minutes later. She poured it and I asked was there a charge? She said yes there was. The price of another cup of coffee. I asked her if she was serious and she said she was. Did I still want it? I couldn't believe she was going to charge me for a little coffee out of the carafe of my mother's coffee. I said no. She stormed away and threw it out. Then she just got worse. When it came time to pay the bill, she managed to muster up a smile. Tip time you know. Well, I paid the large bill for the not large food and left her a written tip that she had no business to be working in the public spotlight, that she plain was not "people material" and we left. My dinner was completely ruined along with the rest of my party. Above me on this survey list, I have not read one nice thing about Friendly's. Not one person has had anything nice to say about your company. What is going on with you people????? Sincerely, Christina Beard

I don't know if this is even worth writing seeing as corp. doesn't even look at it. We had the worst experience at Friendlys on So. Willow st. In Manchester N.H. My husband and I walked in and waited to be seated. This was 10am this morning. There was one waiter and about 3 tables with costumers. He was polite and when he had a minute he seated my husband and I. After we were seated we waited over 5 minutes for a waitress to come to our table and ask for our order. We ordered coffee and English Muffins toasted. After about 10 or 15 minutes we still did not get our coffee. The waitress walked by our table when she was cleaning off another table and I politely asked if we could have our coffee. She got so adament and yelled It's brewing and it's not finished yet. She finally brought it out and said it was not finished brewing but she brought it out anyway. After about 10 more minutes and I am being very lenient with times believe me, I finally asked the waiter if he could check on our english muffins. He brought them out dry and cold and set them on our table. I asked him just what is going on with the service. He apologized and walked away. When the waitress went by us again I asked for the bill and left the 8.00 and 10 cent on the counter and walked out. We have been going to the Nashua Friendlys for years and never had a complaint. I wish there was a way for someong to seriously tell Friendlys what is going on. Too bad they do not have a web page that you can complain to. I guess they wouldn't dare because it would be filled up in no time. I am in business and would never think of being rude to my costumers.

Hey there the name is Debbie. I was sitting outside of fairport ny friendlys which is Basically Rochester NY 14450. When 2 yound ladies came outside and were having a ciggerette. This was about 12am on August 9th 2010. A few minutes later a young gentlemen in all black comes outside, he also lights up a ciggerette. The ladie which i assume is the manager started yelling at the young man and said to him " you are worthless", did i tell you that you can be out here and much more horable things. The young man said back HEATHER why are you trying to argue with me i have done over the top tonight and i couldnt really take in much but the ladie started yelling at him and was very direspectful. Now i have gone to friendlys a lot and have never seen a manager so unprofessional before. I wonder if she even cared enough to see there were people listening to her rude comments. Im sorry to the poor guy that had to deal with that. Customer service i hope is way better.

THREE FAMILY MEMBERS AND I WENT TO THE FRIENDLY'S IN FREEPORT, MAINE, ON THURSDAY, JULY, 22, 2010, AND WERE TOLD THAT THE WAITRESS COULD NOT EVEN PUT IN AN ORDER FOR A LONG TIME, AND THERE WOULD BE A VERY LONG WAIT BECAUSE THEY WERE VERY,VERY SHORT-HANDED. THAT PLACE WAS PACKED! NO ONE WAS EATING. WE WERE HOT AND EXHAUSTED. THE WAITRESS WAS VERY NICE AND APOLOGIZED AND BROUGHT US SOME DRINKS--- WE HAD TO GO ELSEWHERE. WE WERE SOO DISAPPOINTED IN YOUR RESTAURANT--I AM A SENIOR CITIZEN AND A DIABETIC AND MUST EAT OR I CAN PASS OUT-THIS WAS EXTREMELY POOR MANAGEMENT-FREEPORT WAS OVER RUN WITH TOURISTS!YOU COULD BARELY DRIVE DOWN THE MAIN STREET CAUSE THERE WERE SO MANY PEOPLE WALKING--A ONCE UPON A TIME FRIENDLY'S FAN.

I had the pleasure of dining two nights at your resturant in Mystic CT. The first night a wonderful waitress named Annett waited on us .She really went out of her way to make sure we were well taken care of and was very helpful with giving us some insiders advice on seeing the sights. We had such a positive experience we came back the next night Annett stoped by to say hi but we were not in her section but Jonathon (I hope I spelled his name right) was also very good and really made us feel welcome. These two people really made us feel like your resturant lived up to it's name. The food was also very good and the resturant was very well kept inside and out.

Our our recent trip on July 23, 2010 to 708 Belmont Street Brockton, Ma, we had a unpleasant experience. Our party of four placed our drink order. The waitress was very nice and said she would put a freshly brewed pot of coffee on but came out a few minutes later with not a freshly brewed coffee. She also stated she was all out of cream. You have to have milk. We thought that was strange that a restaurant would be out of something like that. We placed our order and twenty minutes went by and the waitress came out and stated that they were all out clam strips. One would think the waitress would have come out sooner to tell us. Never the less we were not happy. The waitress went to the manager to state our displeasure and the manager on duty spoke loud enough for us and everyone else in the restaurant to hear saying " What the coffee is bad? What are they going to complain about everything ! " We thought that this manager was very unprofessional, rude and made us feel very uncomfortable and unwanted. We have gone to Friendly's restaurant quite often and we have never had an experience like this. We are not one to complain but we all felt that we needed to express our feelings Thank you for taking your time in reading this Sincerely Sue Residents of 103 Pine Street South Easton, Ma

I had a meal at the friendlys on Wolcott st in Waterbury tonight and was very apalled when we went to pay the bill. The manager proceeded to yell and even swear at an employee. Can I tell you the boy was probably sixteen. There is no need to get on anyone to that extreme and especially in front of customers. That manager should get a tongue lashing or fired. He is very unprofessional!!!!! Won't go back 07/16/10

i completed a survey and the $5.00 coupon came up to print and before i got to print it, it went away and i could not get the coupon. how can i get this coupon.

On Sunday, July 11, 2010, my husband and I took our two small children to the Friendly's location on Washington Avenue, North Haven, CT. Upon arrival, we waited approximately 20 minutes before anyone came to our table. It took 30 minutes for our food to arrive once the order had been placed and another 30 minutes before someone came back to ask if we would like any ice cream. At that point, if you have children, you would understand how horrible the night ended. Needless to say, we did not stay for ice cream and the children cried the whole way home. Thank you Friendly's. Two hours in a restaurant for a 3 and 6 year old is ridiculous.

What a poorly ran company. Constant complaints, poor management, and strict labor concerns from corporate ensure that this company will not be around much longer. It would be in the best interest of Friendly's to perform a major overhaul of it's structure. No matter which Friendly's restaurant you attend, you can be sure to receive poor service and terrible greasy food. If you're lucky, your server may be quick, but they will more than likely be a condescending ass. Stay away from Friendly's and stick to classier, more well ran restaurants.

It is Friday evening, July 2nd and my wife just went to visit the Foxboro Friendly's to get ice cream for our children. I just received a call from my wife telling me that she has been told that you can not get shakes, Fribbles, slammers, etc as they are out of cups at Foxboro's Friendly's and they don't expect to get any more until after the weekend is over. You can get a cup of ice cream but nothing in larger cups. Absolutely brilliant!!! What is especially shocking is that no one has the sense to go get some cups. I guess it makes more sense to lose business over the holiday weekend when temperatures are to exceed 90 degrees. Hooray for human ingenuity at Friendly's. Maybe I shouldn't be so critical. Perhaps Foxboro Friendly's donated all their cups, in a patriotic gesture, to help clean up the gulf oil spill.

My husband and I tried to visit the Friendly's in Sturbridge, MA on Monday, June 28, 2010, approximately 1:30 pm. I am handicapped and in pain when standing. We waiting to be seated for 10 minutes with no ackmowledgement that we were even there. The restaurant was not busy, there were several booths available and the staff kept walking by us as if we did not exist. My husband asked for a supervisor or manager and was told that none were available. Very, very disapointed in the treatment we received. Went across the highway to Piccadilly Pub, was seated immediately, served in a timely manner and treated with the greatest respect. Very Disapointed, Barbara

I was horrified by my experience with the pottstown coventry mall location. Not only was the manager completly rude and direspectful but the food was warm, thrown together, and smoothie was half filled. This experience has left a bad taste in my mouth. Also I am a mall associate, they have lost my business and my coworkers business as well. The assistant manager rob was just unbelievable and I regret not walking away withthe cancelled order, and taking my business elsewhere. Disgusted, Jessica

Most restaurants now a days will only serve their burgers medium well. The reason for this is e coli. Nobody wants a law suit because someone got sick eating undercooked beef.If your husband wants burgers cooked less than that maybe you should cook them for hin at home. I prefer my burgers rare but have to settle for medium well.

What is Friendly's famous for???? Fribbles - so how is it that the Fribble machine is not working in the Sagamore Beach location? It's been 2 days now I think this has got to be the worst Friendly's in Massachusetts - No service - NO FRIBBLE???? Thanks goodness there are other FRIENDLIER ice cream shops woth working equipment...

i work at a friendlys, and we ONLY serve or burgers medium-well, well, or extra well. so please do not think your server was lying to you, we try our best to be friendly to you, we wish for the same in return. Also, our computers are what charges you, not us, all of our checks are audited randomly, trust me, we dont want to lose our jobs for over charging you!! And we do not always have a greeter, so if it takes us a minute to seat you, please dont take offense we are waiting on our other guests too! We want your business, we are nottt trying to disrespect you! And we are told not to refill your drinks unless you want another one, corporate wants to save their penny, your server should have asked if youd like a refill though, come to my restaurant and i promise you the service you deserve! we appreciate and are happy to see every guest who walks in our door, even if we are busy or about to close. we are only here because you are. and i thank every friendlys patron! -a friendly server from horseheads, ny.

On Saturday, June 5th the Friendly's in Stoughton,MA had a free ice cream promotion. I stood in line with my 8 year old daughter to get a free ice cream. When I got to the window I also wanted to purchase something. They told me to go inside. I went inside & stood there for over 5 minutes as 5 to 6 employees look at me & ignored me until I called out to one of them if anyone was on register because I actually wanted to buy something. One of them just shrugged & told me that he had no register either & went out back to get one, but never returned so I left the store. Within this time, I never even saw a manager @ to speak to about this. No wonder so many of the stores have closed. By the way, a new ice cream store opened right down the street from the Friendly's & it is great.