Friendly Ice Cream Corporation Corporate Office & Headquarters

The decline in customer service at Friendly's restaurant is shocking. At the Springfield location on Sumner, we waited almost 15 minutes at the greeting area in the lobby without anyone talking to us. Waiters walked about without making eye contact. We finally had to walk over to someone and ask if it's possible to be seated somewhere. We were told everyone was busy and that someone would come when they could. We waited awhile longer and then ended up leaving. In this poor economy, I would think that every customer should be valued, but that doesn't seem to be the case at Friendly's. Friendly's is not friendly anymore. In light of their poor serve I think it only makes sense that more locations will close, and eventually there will no longer be a Friendly's restaurant. It's not the poor economy, it's the lack of service. I was there to spend my money, but Friendly's wouldn't take it, so I left. I won't be back.

What is with this General Manager at Friendly's in Turnersville,NJ. My family and I sat in far back against the wall and over heard this woman yelling how the employees at this friendly's were scum and trash. She also blurted out that she can a gun and will if she has too. This a general Manager of a restuarant. We heard that she is pushing the turnersville employees out so she can bring her people from the one that closed. Also she is telling the customers that this friendly's( in turnersville,nj) is going to close.

Great Resturant Pittsfield # 870. Last evening my husband and I went to the Pittsfield, MA #870 resturant. We were seated and our waitress was #515364 Tiffany. She was so polite and carring. We recieved great service from her and our meal was on time and excelent. I noted that the Manager was greeting every table to make sure all were pleased and comfortable. I have not seen this before at Friendlys. It was a nice change and when Ryan came to our table we expressed to him how important this is to the customer. Not only having Tiffny making sure that the meal and everything was good but also the Manager. My son ran a 5 star hotel and all must be service concious and friendly. Our hats off to the Pittsfield chain and this sould be the used as a model example for all your traing for excellence. We even took the time to thank the cooks for our meal was excellent. Great job Ryan,Tiffany and the rest of the Pittsfield crew...Job well done! Five stars to them. We will definatly be back!!

tHIS IS IN RESPONSE TO YOUR CLOSING THE FRIENDLY'S RESTAURANT IN HANOVER. BIG , BIG MISTAKE! APPARENTLY YOUR COMPANY, LIKE SO MANY TODAY, DOES NOT CARE ONE BIT ABOUT CUSTOMERS. I WANT TO TELL YOU THAT I HAVE TRAVELED IN ALL FIFTY STATES AS WELL AS OUT OF THE COUNTRY, AND HAVE NEVER FOUND A BETTER FRIENDLY'S RESTAURANT. SUCH A SHAME FOR OUR COMMUNITY. DID YOU KNOW, OR EVEN CARE THAT FRIENDLY'S WAS THE ONLY PLACE IN OUR TOWN OF OVER 20,000 THAT ONE COULD SIT DOWN AND ENJOY VARIOUS TREATS? I SUGGEST THAT IF YOUR PROBLEM WAS WITH THE MALL, AS SO MANY STORES ARE HAVING THAT PROBLEM, THAT YOU WOULD CONSIDER BUILDING A FREE STANDING RESTAURANT.A NEW MALL HAS RECENTLY OPENED AND I CAN GUARANTEE THAT IT WOULD DO WELL. YOU CAN NOT IMAGINE THE NUMBER OF PEOPLE THAT ARE DISAPPOINTED! IF YOU WOULD CONSIDER DOING SO, BE SURE TO HIRE BACK ALL THE TERRIFIC STAFF THAT YOU HAD.I KNOW FOR A FACT THAT 2 OF THE EMPLOYEES WERE THERE SINCE DAY ONE. AGAIN, SHAME, SHAME ON YOU NOT ONLY FOR CLOSING BUT THE MANNER IN WHICH YOU NOTIFIED YOUR FAITHFUL EMPLOYEES! YVONNE LEGORE PS. I AM NOT A TEENAGER, BUT A 75 YEAR OLD GRANDMOTHER!!!!

I am a former Friendly's server... being a server at Friendly's was undoubtedly one of the worst experiences of my life, which is why I quit after only a month. This was my first serving job and only after one day of training (watching the dumb videos, etc) they put me on the floor on my own (which is against their company policy). Needless to say, I did not do too well, which is expected of a first day server. I did get better, but i have to admit that the guests I experienced were AWFUL! I was cursed out in front of an inspector over toast by one elderly woman, and many guests got angry at me for their bill being high. Friendly's is expensive! Many families come looking for deals and are astonished by their bills at the end of the meal and I seemed to always be on the receiving end. I also had one manager who was awful, always running around flustered for no reason and made doing my job so much harder. And yes, I also witnessed many health code violations. This job left me at the edge of tears every night from the stress. The nice manager asked me not to quit and told me I was doing very well, better than most starters and better than the others who started with me. After this experience, I will never serve again.

The Friendly's restaurant in Hanover, PA has always been a pleasant and enjoyable place to eat. You idiots closed it on January 9. Even more dispicable, you didn't notify the employees (not to mention customers) that you were doing so. Some employees reported for work Monday morning to find a locked entrance. What is wrong with you people? This restaurant was almost always crowded with customers. The staff was excellent. I have frequented Friendly's restaurants in several states, and the one in Hanover, PA was the best by far. I and my associates will never enter another Friendly's restaurant and I'll make sure the word gets out. You don't deserve to be in business.

my experience at friendlys was horrible.when we got there we were greeted by a wonderful young colored man,he was a waiter.we got our meal and i began eating it when my 14 year old grandson found a long strand of blond hair in his appetizer.at that point i was gross out.i tried to eat but i was wondering else was in the food.then i notice my grandson looking down on the rug,i said whats wrong,at first he wouldnt say because he said i wouldnt eat i demanded to know.he said see the color waiter over there he had his finger up his nose.that was it i couldnt stomach anymore.then my 7 yr old grandaughter turn around to see where our waitress was,she wanted ice cream,she turns back and said there he goes again picking his nose.they made right my grandsons appetizer and they were all wonderful people but their hygiene sucks.needless to say my 10.00 dollar turkey dinner was never finished.friendlys i heard is going bankrupt because of stuff like this not because of the food.the bathrooms i wont go there.im not going there any longer.itwas jan 5 1912 4:58 resaurant7447.im out of a 10.00 turky dinner i couldnt eat and a pleasureable evening with my grandkids,it was repulsive.

This Brunswick, Maine location was overall a pretty unfriendly experience for someone who grew up in Massachusetts as a frequent Friendly's customer! We expected a longer than usual wait time since it was very packed on New Years Day. My family of three settled for a small side table so we would not have to wait in line for the one hour trip home. But, an hour wait for a sandwich meal which turned into a two hour ordeal bordered on the ridiculous. The food wasn't that bad if you like stale bread and old apples. The additional half hour wait for our check and to-go Sundae's bag tested our patience still leaving behind a generous tip for all the apologies carried out by three waitresses. I didn't understand what this meant until I got out to my car with our main waitress ho offered to help carry one of the bags. Two police cars closed in on me treating me like a criminal asking me if I had been drinking. I as shocked as this was a family restaurant that doesn't serve alcohol that the staff would report a patron with a bad head cold to police. After being given many grueling tests I as cleared of a any alcohol of course or any wrong doing. the police officer was empathetic at the end of the thirty minute ritual when he gave me a tip that the cough drop I had was mistaken for alcoholic smell. I was able to go back and retrieve the cough drop bag as evidence after this outrageously embarrassing incident. The nice manager remembered meeting me on her way out that evening when I phoned the next day. She was very apologetic and shocked, revealing how unaware of what took place after she left. At this point I was dissolved to tears in describing the three waitresses who my twelve year old witnessed whispering about their plans behind the counter. She offered me a full refund and promised to discipline her staff. I still am left with the trauma in memories and helping my traumatized children and myself learn to cope.

Service stank 52 min to get black burgers ( burned ) I took pictures, but no place has e-mail address!! 3 hour meal was grose, made more burgers was not hungry after the long wait... Wait staff huffed when she had to get me take out box.... 46.00 ..???? For burgers that were burned? ....

Can you please bring a Friendly's to Atlanta... I grew up loving Friendly's in South Jersey! I reside in Atlanta, and would love to see one here....

my visit to pitts. Fri endlys today was wonderful , the watstaff was very friendly and the food was excellent. The manager doris made our visit great . She came over to check on us and made sure everything was good. Thankyou for a great dinner and a nice tiimel

Burlington friendlys every single time I'm there the milkshakes are horrible & the service is Poor , more time talking to one another than paying attention to the customers , seem to be under qualified & Poor eye contact.

My wife and I often go to the Friendly's in New Milford Conn. The wait staff have to do all the chores which causes problems giving, getting your order and getting someone when you need the help. The other day our food was very, very late coming in (35 minutes) and people who came in long after we did got their orders. Nobody, not the waitress nor the management bothered to address us in any way. This isn't the first time either. I admit, I was annoyed but said nothing but when others got their food in front of us the last time our waitress told us there was a computer problem. Really? Now if there was a computer problem why are all the others getting their food? Why didn't the manager have the courtesy to address us? After the meal, the waitress simply slapped (and she did slap) the bill on our table obviously upset that I had my attitude (while I said nothing). We will no longer go there as that is the only thing we can do. A similar problem had arose a week before at a Chicago Uno restaurant and the manager came out, apologized and our meal was on the house. Needless to say, Chicago Uno has my business and Friendly's does not.

I recently went to friendly's in chelmsford mass, about last week and was very appalled when i noticed a female manager yelling and being disrespectful to my server Melissa. I then noticed she had got really upset and another server was laughing at her!!! I can't believe my eyes and ears of how rude the manager was!!! Why? A Manager is supposed to be the leadership type, helpful, and around to talk to if others are like this. She should NOT be a manager or get fired. VERY Unprofessional!! Early today I went back and was hoping to see Melissa, since she told me she usually works Friday evening/nights. But when I had asked for her the server said she got fired about 3 or 4 days after the rude manager yelled at her!! Why? I don't know. All I can say is probably from something stupid. Melissa was a very sweet girl, very helpful, always trying to make customers happy and was pleasantly go with kids. She is missed by myself. I don't think I would want to go back there again after my experience!

I went to the Friendly's in Windsor Locks, Ct today and ordered a hot fudge sundae to go. I was waited on right away and the girl at the counter was pleasant enough when she took my order. She asked how many scoops I wanted, and i said 3 scoops. Little did I know that the 'scoops' are the size of melon balls at best. I paid $5 for a hot fudge sundae with very little ice cream in it. (It didn't look ANYTHING like the delicious picture they have above the menu board with the sundae glass overflowing with ice cream and toppings!) I could buy a whole gallon of ice cream for less than $5. I know Friendly's is in financial trouble but trying to save money by gypping the customer is not a good business practice. I won't be going back there soon.

I realize people are quick to complain but you generally don't hear much about the GOOD things. Just wanted to express our disappointment with the recent closing of many Friendly locations, namely the East Street - Chicopee location. We frequented many but this restaurant was closest to our residence and had the best and "friendly" service. Our special commendations go to Emily, Amanda and Maurice who will sorely be missed. I'm hoping that these couteous and friendly servers were placed at another location. Friendlys has always been traditional..as we grew up. When Hershey bought them in 2007, they closed many convenient locations so we were forced to travel a bit farther, but that we DID and will continue to do so, until the end. I fondly recall our weekly visits to the Springfield Plaza or Armory St, Chestnut Street in Springfield. They had the best burgers, fries and milkshakes and oh yes Fribble was fantastic. My buddies and I always managed a Jim Dandy on Saturdays. Today my children luv Friendlys also and of course with costs, we use coupons when we can.

In response to the article: "Friendly's restaurants file for bankruptcy" which appeared in the Philadelphia Inquirer on Thursday, October 6th. This company appears to place the blame for their failure on the poor economy ("consumers continue to eat out less"). I wonder why? For many years, Friendly's was the restaurant of choice for my grandchildren (and often my husband and I). In the past few years the service and the quality of the food has declined to an atrocious level. Two recent examples: 1. Lunch with my 4 year old grandson - we waited 10 minutes before anyone even acknowledged that we were there and then another 40 minutes before our food arrived, way too long to expect a child to sit quietly in a booth. We had both ordered plain burgers and fries. One order came with bacon. And believe me, the burgers were no great shakes. 2. Lunch with my 7 year old granddaughter - again, a long wait for a menu and another (at least) 30 minute wait. We finally left (without eating) because she would have missed her soccer game otherwise. I have been reading about some of the experiences others have had at Friendly's. Perhaps instead of blaming the economy, they might want to look at their own practices and correct them first. We will continue to eat out but we have taken Friendly's off our list.

Gettysburg Pa =I will never again go to gettysburg friendlys. As we were sitting ate our table with our children you could hear the manager yelling at employees, not helping them but telling them they were stupid! Our food took awhile and as we were waiting more yelling from the back. We got a quick glance at the yeller as she just walked past our table on her way to the back. Another Manager walked in with blonde hair( the restaurant was pretty busy). Soon after she arrived ( about 15 min) we were leaving and as we were paying I noticed she was eating a meal against the wall by the register. It is a shame that she was more concerened about her meal then her customers. Oh yea I forgot to mention the young waitress serving us looked like she was crying. I told her not to worry about it and that we would wait. she seemed to have way to many tables and with two managers there why did they not come out to help? I did ask her the name of her bosses and one was Katie and the other was kara.

Friendly's, So sorry to hear about your many closing restaurants. First found Friendly's when as a kid my friend's mom would take us there for Fribbles (at least that's what I always wanted). I think Lyndon Johnson was President. Through the years it was a reliable mainstay -- a place to go to get good food, great service. You never had to be embarrassed suggesting Friendly's as a place to meet a friend, or for a more casual business meeting. Then the antismoking thing happened. Sorry folks, but you're just never going to change me. I like my smokes when I go out to eat and that's that. Don't cite the law because I happen to know who pushed for that to happen. Too bad. Where are all the nonsmokers? Sure, they crowd the two hotspots in every town but the Moms and Pops and Friendly's type places go kaput. Then they say that's just "the economy." Hello... this is one of the causes of "the economy." In Nevada they have already repealed restaurant bans because business lost business. In Michigan failure of the legislature to repeal such a law has resulted in restaurateurs getting together to ban serving legislators! You can all think this is all wonderful, but it ain't. Don't tell me about the two self-hating smokers who say they just LOVE being abused. If you lose just half your smokers, that's ten per cent of your business right there. That's assuming smokers are only on par with everbody else in their restaurant usage. I don't think so. It seems to me when things were normal my non-smoking friends were always on my case for spending too much money "wasting" it they called it on going to restaurants all the time, but that's what smokers do -- used to do anyway. You can hide behind the law all you want; but tell me, now, how does it feel? I should be jumping up and down laughing ROFLMAO at YOU, but I remember when I was little and my friend's mom used to take us to Friendly's...

I have a question.... Why do the 1/2 gallons of icecream you buy in the grocery stores NOT have a seal around the container. You litterly open the container and there is the icecream. With all the wackos in the world, why isnt the icecream sealed some way before you open it so you know no one tampered with it?