Citizens Bank Corporate Office & Headquarters

Citizens bank is not a bank anyone should do business with. I have a Home Equity Loan with this bank that is paid on time or early every month since 2004 when I took out the loan. Customer service at the branch in my grocery store is unprofessional. When you call to speak with a customer service representative over the phone, it is hit or miss. When I was notified I would be charged $2 to have my paper statement sent to my home, I complained. I was told I could get my statements on-line. I don't bank on-line and explained that. When I said I had a home equity loan for $70,000 with Citizens on which I pay 5.25% interest, I was told that didn't matter. So, I waited until all my checks cleared and closed my checking accounts. The woman in the branch told me that the reason Citizens was imposing this fee was because of reductions in the amount banks would be receiving from debit card transaction fees. If this is true, then why haven't I heard about this? I asked my new bank (United Bank, which actually offers no-gimmick, free basic checking accounts) about this and the teller didn't know anything about it and assured me United Bank would not be charging me any fees for my checking accounts. Avoid Citizens Bank at all costs. I just want to pay off my loan and be finished with them--forever!

i recently applied for a home equity line of credit at my local branch. my contact was Gentjana murati. she took my application and 15 minutes i had a preapproval.Within 48 hours i had a call from your processing dept(Tammy) with a request for additional paperwork needed,the local branch also called.Throughout a 10 day period what ever info needed was obtained.The closing dept then called with a closing date of 2 days out.The loan was closed at the local branch,easy professional, friendly. Very immpressed. Td bank bank was not anywhere as efficient and i am in the process of closing my 6 accounts with td and using Citizens for all my banking needs.I have recounted my exprience with family and friends and they are about to start a loan process. Your personal are a terrific asset to your bank. thank you

I HAD NOTHING BUT PROBLEMS WITH CITIZEN BANK FROM THE DAY I OPENED THE ACCOUNT. I FINALLY WAS ABLE TO RE FINANCE A LOAN I HAD WITH THEM TO GET AWAY. I CLOSED MY ACCOUNT A MONTH AGO AND SURELY I GET A STATEMENT WITH LATE FEES!!!!!!!!!!!!!!!!!! IF YOU THINK ABOUT USING CITIZENS BANK, DON'T, I HAVE TO WASTE MORE OF MY TIME TO GO THE HE BRANCH OFFICE O GET THE CHARGES TAKEN CARE OF. AND THEY WILL NOT HELP EVEN SINCE MY ACCOUNT IS CLOSED. DO NOT USE THIS BANK!!!

Citizens bank is the worst bank that I've dealt with in my 58 years. They have no regard for students that they sign up on campus during freshman orientation and then they stick it to them with constant fees and changes. The fees are excessive and when you call and speak to supervisors they say they gotten many similar complaints. Well then wake up and listen to your customers that are very soon to be non customers.UNBELIEVABLE. Can't wait to cancel acct. Would not recommend this bank to ANYONE! I wouldn't even give it one star but that was the lowest choice allowed!

The customer service representatives are extremely rude and unprofessional. The fees that Citizens Bank charges are excessive. I hate Citizens Bank!!!!!!!!!!!

Citizen's Bank is now going to charge $2.00 per month for your personal account monthly statements that are mailed to your home. Exceptions are statements for folks under 18 or older than 65. That stinks. My spouse cannot use computer. We are going to withdraw all money from our account in protest. Take THAT, Citizen's!!

I deliver newspapers for a living, and at christmas time, many of my customers are generous enough to give me a tip in the form of a personal check at christmas time. I had two checks I cashed today, and it cost me 14.00 for Citizen's new fee for non customers. This makes me SICK I am the one who works hard all year, just to have to bank pocket nearly half of the money!!! My husband just lost his job and I need every penny I can get right now. This policy is wrong on so many levels. How do these people sleep at night?????????