48 Reviews For Bissell Headquarters & Corporate Office


Worst company I have ever dealt with I cannot even get my refund back and it has been 4 weeks! Now they told me another 2-3 weeks.

Great Carpet Cleaner

I bought a Premium Carpet Cleaner and it has been great on cleaning up Pet Hair. You need to clean out the machine every time you use it. It says that in the guide which most people do not read.

Bissell ProHeat 7950

I purchased it new and it wasn't cheap. It broke a little over a year later sitting in my garage. I tried to get parts to repair it last week and all but one part is unavailable. I was told I should by a new one because it's an old model. I rarely used it so why would I even consider another Bissell product?

The second time I used my Bissell ProHeat 2x healthy home, it sparked up and I smelled something burning, now it doesn't suck up anything and the brushes don't turn. Under warranty but I don't have a receipt, trying to get one from Lowe's.

I can make Bissell better

Bissell needs to call me. I know the secret to cleaner carpets and it is only 1/8th of the price of Bissell soap and runs clean through the machine without buildup on the machine. Call me bissell, (253) 880-4879 I can change bissell for the best!


This was the first time I had ever bought a carpet cleaner, I purchased the Bissell 90D3 series, and to my dismay it came with no attachments - surely when you buy a carpet cleaner not everyone lives in a bungalow!!!!! I did not realise this until it came to cleaning the stairs, bad advertising, angry and annoyed!!!!!!!!!

carpet fringes

T have a Bissell vacume with the brusj for pats but the vacume "eats" the friges of mey carpet "

easyvac 3108

Why did you stop mfg the 3108? Absolutely fabulous machine. May I purchase two more? I would like to have several spare machines for the future as everything i have looked at is too heavy and won't pick up dirt off the floor. Help.......

Worst review ever!!

In all my years I've never received horrendous customer service like it! New bissell Hoover burnt holes in my carpet, like others they have tried to blame us! We will not let this get shrugged off as it beggars belief!! A hundred calls later still not sorted and customer service horrendous! Never again!!

comments on the design

first of all a man must have designed the Bissell carpet cleaner...the on and off switch should be on the top handle why do I have to bend over each time I turn it off and on. Trying to shampoo with that cumbersome hose attachment that does not stay in place ...I hate the way it fills and empties....I think it is the worst machine I've ever encountered...I previously had a hoover ...and it was far superior..ps its way to heavy and has no redeeming qualities.

Not Loving Bissell

I bought a Bissell rug cleaner from Costco. The brushes stopped working the second time I used it. I took it back to Costco and got a new one. For two weeks I tried to get the pieces to hit together, finally called the help line and was told that they were aware of the design problem. He then told me I “needed to get a guy and force it”. Not that it would then fit but it would make the gap smaller… are you kidding me? Costco dump this line.

Did not believe me

I cleaned my carpet stained with coffee with Bissell carpet cleaner and it ruined my carpet. It made the carpet worse. The stain darkened and spread all over. Bissell said it could not be coffee and it is not because of their product. In other words they were calling me a liar. What else could it be but coffee that I split? I should know what the stain was. I am so upset my $800 carpet is ruined and they don't seem to give a hoot. I tried a professional carpet cleaner that cost me $200 and they told me it was the chemical in the carpet. I can't believe them.

Bissell sweeper cords

I have a Bissell Powerforce Turbo and it's not a bad sweeper but the cord is the worst nightmare I've ever seen! It's stiff and tangles up constantly! Why can't you come up with a soft cord thats easy to use???

The worst vac

I have cleaned houses for over 22 years and Bissell is by far the worst vac, no matter the model, that I have ever used! I could list it's problems, but there are way too many. A dust buster works better!

Had the worst online order experience. Placed an order on 4/8/2013 it is now 4/23/13. Called customer Service 4 times to find out were is my order. All I got was a run around for a month. When I said I wanted to cancel the order that I can purchase this product at a local store I was told it was being shipped when it was not. On 4th call on the 23rd I am told it would be shipped that day. This the worst service I have ever experienced.

Never again

I bought a Bissell Healthy Home vacuum recently. When using it for only the second time, the large rear wheel fell off. I didn't hit any furniture with it or mistreat it in any way...although that's what the customer service rep whom I called insinuated. It just fell off from the back-and-forth vacuuming motion. Never will buy a Bissell again.

Good Customer Service

I recently had an issue with a broken hose on my lift-off unit which was 8 months old. I spoke to Ashley who resolved the problem and replaced my unit under warranty without having to jump through hoops. Im not sure why so many other people had problems getting their situation resolved but im happy with the service I received and would buy from them again.

you are the worse company I have every had the disappointment in dealing with I will not and make sure the BBB makes and checks there records. i thought your policy on customer service satisfation and all that other babble was real well you lost me and anyone else.... You can sit back and watch your company lose all the way around. Susan.

wont buy Bissell again

I have bought 2 bissells in the last 2 years. they both broke.both after only being used 4 or 5 times.Bissell your quality sucks.I will never buy a Bissell again

Bissell QuickSteamer Plus caught fire

Atfer being used only about 6 times my Bissell carpet shampooer caught fire. Unfortunately i't several years old and out of warranty.

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