Bed Bath & Beyond Inc Corporate Office & Headquarters

According to the fraud representative for my charge card, Bed Bath and Beyond is notorious for allowing stolen charge numbers to be used. When brought to the attention of the management of Bed Bath and Beyond, they were less than helpful. Use extreme caution when doing business with them. They allow thousands of dollars to be charged per each stolen number transaction. They do not follow correct security procedures.

I am writing in reference to a Store Manager by the name of Russ Camp I met last week while visiting The BB&B in Selinsgrove, Pa. I* went into the store to purchase coffee with my husband accompaning me the first time. As I shopped for coffee he wandered around the store and became interested in a Patio Set, which he ended up ordering. As he spoke to Mr. Camp, he became impressed with his attitude while placing a special order for shipment. The order arrived a few days later and as we assembled a chair, we discovered that there was a problem with it. My husband called the store and explained the problem to Mr. Camp. To our surprise Mr Camp offered to bring us a new chair and when he arrived at our home, he assembled it before he left. This was not only appreciated that he did this but, I must make the point that he drove 45 miles one way to do this. It would do service to BB&B to reward this gentleman with a BONUS for going above the call of customer service to satisfy our problem. This individual should be put on your fast track for promotions in your company. Needless to say we will shop in BB&B frequently because of his unselfishness.If you had a 10 Star rating I would give it to him

I think it SUCKS that you people are going from store to store firing older men who have been breaking their asses for you just because you think you can save money by hiring younger guys for less money. Did you forget that these people have families and are still putting their kids through school. And lets not forget the work ethic. Do you really think this generation has the work ethic or the experience that these men have?! BED BATH & BEYOND SUCKS!!!!!!!!! They treat their employees like SHIT !!!!

i would like to receive 20 percent discount bed bath beyond coupons off total order. thank you, rsu1956@aol.com 1827 Edenhall Drive, Lyndhurst, Ohio44124 because I am moving into a new house and am buying a lot of merchandise from your store for bath, bedrooms, new curtains, drapes, towels, etc. Thank you.

While shopping at the Lehigh Valley store today, I noted that BB&B has decided, no doubt in the spirit of generosity, to stay open on EASTER DAY. Aside from corporate avarice, I can think of no reason why a store needs to be open on this holiday. The employees who would enjoy spending the holiday with their loved ones will be working to improve the bottom line, while corporate headquarters will no doubt be closed. What is this teaching our young people.....

I shop at the BBB in Larkspur Landing, Marin County, California. For some time I have had the pleasure of working with Rosalind Lund who worked in your drapery department. On several occasions she has been terrific in helping me get just the right drapes for my clients. Her measurements are accurate, and she really knew what she was talking about. Now, I find that she has been transferred to the cosmetics section and I haven't a clue why? Here you have a trained expert in drapes and you move her to cosmetics? The person in drapery dept now is LAME! What's up?

I dearly love BB&B The other day, I went to my local BB&B in Greendale,Wis. There is a certain candle and scent that I always purchase at your store. A kind clerk checked and said that the store doesn't carry that anymore. When I asked her who I could talk to about this she then introduced me to the manager (Donna). Gave her my name and ph.# and the next day another manager (Jeffery) called and said he found 17- 220z. candles and at a closeout price. I couldn't believe he went thru all the trouble of finding them for me. I gave him my info and he said he would wave the shipping. I have never been disappointed with the service, the products or the cheerful attitude of the employees. Please don't change a thing!

ANYONE THAT HAS TROUBLE WITH BED BATH & BEYOND REFUND POLICY NMUST HAVE TROUBLE EVRYWHERE THEY GO . B.B.B. HAS THE MOST LIBERAL RETURN POLICY OF ANY COMPANY. I KNOW PEOPLE THAT HAVE RETURNED ITEMS THERE THAT WERE NEVER EVEN PURCHASED AT B.B.B. THERE ARE A LOT OF CROOKS JUST WANTING CREDITS FOR EVERY THING THEY PICK UP.

I have worked at 4 different stores for over three years for this company. Never once have I witnessed poor customer service at the front end of the store and if I have it was immediately fixed. As far as checks not being approved our system will not let us run it through. It simply says declined. That is something with your bank not our system. Most stores have switched to self-gift packaging stations for our customers. People got tired of the long wait when we were busy and wanted to be able to do it themselves. As a service to you we did that. We simply do not have the manpower. As far as returning an item without a receipt, the only time I have seen push back is due to the high dollar amount or copious amounts of store credits. I always kept my receipts even before I worked here. Look at Walmart, you can only return items without a receipt 3 times a year. Also some places hold you up at the exit to check your receipt. We take good care of our customers but sometimes people take advantage of that. There is a line. I have shopped off a Target registry for 45 minutes and no one helped me. I apologize for the terrible times you have encountered, but it is best to address it at the store so the management can immediately fix it. And as far as working at 5am, I drive 100 miles everyday to work. I have no sympathy. If you don't want to work for this company don't. Those of us that care make sure our customer's leave happy.

I recently went to your Manhasset, Long Island Store to shop for a new set of pots and pans. I was totally confused and did not know what to buy. I asked a woman for help and she said she did not know but would get me someone who could direct me. I did not get this womans name but she was impaired in someway. Congratulations to Bed Bath and Beyond for not discriminating against people. I want management to know that if it wasnt for that woman, who took the right approach I would have never left completely satisfied and "wowed" with the level of customer service. Needless to say I was directed me to "Treavor" who was unbelievable. His patience, knowledge, attitude...and people skills were incredible. More retail stores should aim for people like this! Treavor in Manhasset you are a great asset to this company!

I recently shopped at your Katy Mills Mall location in Katy, Texas for a wedding shower gift and was overwelmed by the outstanding service I received from each employee that I encountered at this store. I was personally escorted thoughout the store to help me locate the items on the gift register. The employee that rung up my item was very kind and suggested that I have the gift wrapped at no extra charge. I know that times are tough and businesses are having to cut corners, but my experience was so exceptional that I will be shopping at Bed Bath and Beyond every opportunity I have.

Hi I just want to say that Bed Bath & Beyond is a real crappy company. Everything they sell in there store is way over priced.and they pay there hard working employees only minium wage, it is a real sad company !

My husband and I were in your store last night, and discovered that basically everything you sell is made in China. We were both disgusted, and really disappointed. We refuse to buy anything made in China ever - period. We have taken the position that if it is made in China, and there is not a comparable product made in America or somewhere other than China, we will go without. No longer will we support the prosperity of that country to the detriment of our own.

Why would any retail store expect employees to go to work in a blizzard? It is ridiculous to open retail stores in such weather....it is unsafe for employees to drive in this weather and no one is shopping and if they are they are fools. I have no respect for a company that only pays lip service to protecting their employees.

Your returned service is poor....I received an item as a gift which I don't have the receipt and they won't give me a credit....the manager stated that he will have to submit the form for approval in order to accept the return. I was furious with the service...I cannot believe that they won't even ring up the item to show that was there item....the assume since you don't have a receipt is not acceptable and this is rediculos to have this kind of service. I WILL NEVER PURCHASE AT BED BATH BEYOND ANYMORE....THEY MAKE YOU KEEP THE ITEM YOU WANT INSTEAD OF GIVING YOU A CREDIT AND LET YOU GET WHAT YOU WANT. BE AWARE OF THEIR SERVICE FOR RETURN THEY ARE SUCKS.....SHOP AT KOHLS THEY ARE BETTER SERVICE FOR RETURN WITHOUT ANY PROBLEM AND NO RECEIPT IS FINE FOR KOHLS....GUYS SHOP AT KOHLS THEY HAVE EVERTHING THAT BED BATH AND BEYOND DO NOT SHOP AT BED BATH AND BEYOND!

I have shopped at your Snellville GA location on Scenic Highway for years. Bridal registry gifts that I give always come from BB&B if it is an available option. In the past I have received excellent service at this location. I have also bragged to friends who have had bad experiences at other BB&B locations that the service at the Snellville store has always been nothing short of great. Any time I have ever bought a wedding gift it has always been wrapped for me at BB&B. As short a time ago as this past August my wedding registry gift was wrapped. I went in this store this week to buy a wedding registry gift, and was promptly informed at the checkout that BB&B no longer wraps wedding registry gifts. The bad thing was the ATTITUDE I was treated with for asking more than once and trying to explain that I had wrapping done this past August. The WORST thing was that when I called another store the next day, they told me they still wrap wedding registry gifts. The UNACCEPTABLE thing was that 2 days later I went back to the same Snellville store and bought some more items, and I may as well have been an invisible person buying those items. The clerk rang up my purchases while carrying on a conversation with someone else, totally ignoring me as a human being standing in front of her, and you would have thought that "thank you" at the end of the transaction was a foreign word...never uttered at me!!! Well, needless to say that I will be hard pressed to ever step foot in another Bed Bath and Beyond again...I do want to say that the helpfulness of the associates assisting on the sales floor was very good...this attitude thing appeared to be at the front desk and the checkout WHERE THEY TAKE MY MONEY, and where let's face it, the service level was way BEYOND (no pun intended) BAD.

I won't be shopping there ever again. Took my 84 year old Mother and after an hour of shopping and filling her basket, her check was denied because she doesn't write enough checks to be in their approval system. I called the bank while standing in line and they verified there were suffient funds to cover the check but still BB& B wuold not take the check. She could have charged it but she does not like to charge so we lfet everything there - after I returned what I had just purchased - and we will never go back. Shop local - not the don't give a damn chains!

I purchased some bedding items on November 13th. I chose to return the comforter (163.70) on the same day. Needless to say, my purhcase was deducted immediately from my bank account using my debit card. However, the credit for the return has NOT been added back to my account, now 19 days later. I've called the store on three different occasions and got three different answers ranging from it takes 7 days, a month to 6 weeks. I went to the store to talk with the store manager in person and he supposably called corporate office and of course now I have to wait for him or someone to call me back as he didn't get through on his call. I serious doubts that anyone will call me back and they could care less if I get my money back or not! If I don't hear something TODAY, This will be my LAST transaction with BB&Y and everyone I know will hear of my story along with the Better Business Bureau and the Attorney General's office. What happened to customer service? I give their customer service a ZERO!

I was at the Larkspur, California store monday morning about 11 AM. Standing in line with to purchase items. A sales clerk comes and takes the last person in line to another check out. Apparently the store manager was standing right there as I dropped my items and said how bad it was that the sales clerk did this and walked out. The manager didn't even try to fix it or say anything!!! Not going back.

I purchased a bathroom curtain online on Sept. 7, 2010, but it was too big. I paid for it through PayPal. I returned curtain to Bed Bath & Beyond. The cost was $41.96 which was charged to my credit card. I haven't received my credit yet. I was told by PayPal that they have not received authorization to credit my card. They gave the the following info to contact: MIKE 1-516-593-5635 or mike@bedbathstore.com. I have left several detailed messages for Mike to call me to discuss and I sent email. I actually reached him today, but after I said my name and started give my story - we got disconnected and when I tried to call him back, no response. I have now left a nasty voice mail, saying I was going to do exactly this. Can anyone at Bed Bath & Beyond help me with my CREDIT owed to me? I have to say I am a faithful customer at your store and this is the first time I order something online -- will not do this again. I hope to hear from you soon. Joan McCusker jfmccusker@hotmail.com