Amtrak Corporate Office & Headquarters

Reservation # 1EB4F9 ATLANTA GA. TO PHILADELPHIA PA. Where do I begin ? Dirty bathrooms , no temp control in the train , either too hot or freezing cold , conductors and porters that would not do anything to make your trip a little less intolerable , long delays that made the trip 2 hours late . Thank you Earnest Robinson at least that's what he said his last name was for nothing. Will I ever take Amtrac again ? You must be kidding !!!

t went on amtrak from port charlotte fl to bal 24 hrs on a train that stopped every half hour. the emploees were very profesanal and helpful but you could not sleep on the train from all the bumps and shaking. then after 10 hours the rest room had a verystrong and stinking ordar.it made me ill. then when we were in ths cold states ,i asked the porter to please turn up the heat. i was told they have no heat on the train, every one was real upset that no heat on the train in frezzing weather. well my round trip turned into a one way trip. i took the airlines home . my reservation no#0d8439.train no$ from fl to bal was train 98, and the train back from bal to fl was train 97, thati did not take back to fl. the bowles in the rest room were overflowing !! what a mess. shame on amtrak michael kelly .1188 ardella st port charlotte fl 33952!! sorry but it is a true story.

I'm writing this letter in regards to Amtrak overcharging me on my daughters ticket whom is 7. Luckily I caught the mistake, & they said it would take 3 weeks. 3 weeks went dby & I called again & I talked to another agent & he said it was going to be, another 3 weeks. I asked to talk to manager & he said that they do not receive phone calls.He said that I could email to their corporate headquarters. Talk about poor customer service I'm flying next time!!!

AMTRAK CLIENT SERVICES: I NEED HELP F0R EXPENSE FILINGS., THAT IS, I NEED A COPY OF MY RECEIPTS FOR MY TRIPS FROM NY PENN STATION TO WILMINGTON, DEL., AND RETURNS FROM WILMINGON TO NEW YORK PENN STATION, THAT TOOK PLACE AT ANY TIMES BETWEEN . PLEASE EMAIL, THOSE TO ME AT JHWATTS3@GMAIL.COM. FROM MY RECIEPTS FOR OTHER EXS PENSES, i BELIEVE THAT THERE SHOULD BE RECORDS FOR 1 OR 2 DAY ROUND TRIPS ON/AROUND, THE FOLLOWING DATES: DEC 2, DEC 31, JAN 6, JAN 21, FEB 6, FEB 11, FEB 26, MAR 21, AP 30 MAY 3, MAY 31, JUNE 1, JUNE 7, JUNE 15, JULY 6, aUG 17J, SEP 6, SPE 16 SEP 23 SEP 28, oCT 12, OCE 19, NOV 1, NOV 13, NOV 22, DEC 8 DEC 12 AND PERHAPS ONE OR MORE THAT MY RECORDS MISS. JOHN H WATTS, EMAIL JHWATTS3@GMAIL.COM (FORMERLY JWATTS@FFTW.COM). MOST OF THESE TRIPS WERE CHARGED TO ONE MASTERCARD W/LAST FOUR NUMBERS 7813,OR ANOTHER LAST 4 6637. MANY THANKS FOR YOUR HELP. PLS CALL IF YOU NEED MORE INFO; MY CELL IS 917 293 1928 PLS CALL ME IF YOU CANNOT SUPPLY THESE INVOICES OR RECORDS OF MY PAYMENTS FOR THESE TRIPS. MANY THANKS JOHN WATTS YOUR SITE ASKS FOR MY EMAIL, CITED ABOVE, AND MY MOBILE, ALSO THERE. NO OTHER PLACE TO PUT THE INFO! THANK YOU. JOHN H WATTS.

AMTRAK SUCKS - BIG TIME!! and this is what happens when the U.S. government gets involved in anything - the quality of service declines - DRAMATICALLY!! One trip was from Atlanta to Los Angeles and we paid for a sleeper - unbelievably - the toilet is right next to where you put your head to sleep!!! We didn't use it the whole trip but used the one in another car. Another trip was from El Paso to Los Angeles - riding coach this time - the stench of urine seeping out of the "fresh air" ports was disgusting!! The only way I made it was to keep spraying everything around my seat with an air disinfectant and spray the handkerchief that I kept over my nose and mouth. Tried to make a reservation online for a relative from Greenville, SC to Grover Beach, CA - got a red flag saying service not available - I knew that was bogus 'cause there are train stations in both cities, so I called Customer Service and they said that came up because there are two different routes involved - seems like that's an IT matter that could easily be handled by a competent IT programmer, so I asked for the IT dept and was transferred. I talked to a woman named "Maureen" who said she would forward the info but the sound in her voice was so indifferent and unconvincing, I asked to speak to her supervisor - she put me on hold and after a long wait, when someone on the other end picked up, it wasn't her supervisor, i was sent back to Customer Service who said we can't speak to any supervisors, all requests to speak to a supervisor go back to Customer Service where they tell us to write a letter - WHAT????? Talk about lack of SERVICE!!! What a bunch of CRAP!! Listen, you mother f---- - YOU'RE GETTING SUBSIDIZED BY TAXPAYER DOLLARS!!! WHO THE F___ DO YOU PEOPLE THINK YOU ARE RIPPING OFF THE AMERICAN TAXPAYERS WITH SUCH GROSS INCOMPETENCE AND "DON'T GIVE A SHIT", MAKE IT AS ONEROUS AS POSSIBLE TO GET SATISFACTION ATTITUDE? THIS IS A PERFECT EXAMPLE OF WHAT'S WRONG WITH THIS COUNTRY - EVERYBODY WANTS TO RAKE IN THE BIG BUCKS OFF THE TAXPAYERS, AND GIVE AS LITTLE AS POSSIBLE IN RETURN - AS IF WE'RE JUST YOUR SUCKERS OUT HERE. My suggestion to Amtrak CEO's - FIRE EVERYONE CURRENTLY ON STAFF AND HIRE COMPETENT, SERVICE-MINDED PROFESSIONAL PEOPLE - ESPECIALLY IN YOUR IT DEPT, WHO KNOW HOW TO MAKE A DECENT WEBSITE AND PROGRAM YOUR SYSTEM SO THAT PEOPLE CAN GET ACCURATE AND COMPLETE INFORMATION AND STOP WITH ALL THIS NONSENSE!!! AND IF YOU CAN'T DO THAT, THEN YOU'RE NOT WORTH A DIME YOURSELF AND YOU SHOULD STEP DOWN IMMEDIATELY!!!! AM I CLEAR? ARE YOU COMPETENT ENOUGH TO UNDERSTAND??? I agree with the previous post - If I could, I'd give Amtrak 0 stars - in fact, I'd give you a minus 10!!!!

As a long time patron of Amtrak, I must say my most recent experience was an extremely unpleasant one! On October 28, 2011, I purchased two tickets online (1 Adult and 1 Child)for departure date Nove 2, 2011 leaving from DET to Phoenix Arizona. Unfortunately, your online program accepted my payment; however, there was only one seat available. Unaware of your system flaw, We were place on the train schedule to leave on November 1, 2011. Immediately, I contacted an Amtrak Rep when I checked my email in order to print out of the itineriary and discovered the conflict of interest. As a result, your customer service agent started to explain the Amtrak online system to me. She said that there was only one seat available on this date and not two so the system automatically moved me to another date. However, I was unaware of the change and I proceeded to tell her that I'm traveling with my five year old disable daughter. She can't travel alone. Then, your representative said that there are two seats available on the 3rd of November 2011 but I would have to pay an additional $102. I was truly outrage at this point!! I was left with no option because I had to get home. I just refuse to believe I was paying for an computer error. I asked for two tickets because I needed two tickets not one. In addition, my receipt and itinerary that were email to my account were unreadable. The email words overlapped the other words. I never seen anything like it. So, I had to get my tickets from the sales agent at the station only to discover more additional charges. Amtrak do not go all the way to Phoenix but stop at Flagstaff where I had to pay for a cab in order to connect with Greyhound. WHAT A BIG HEADACHE!!!! NEVER AGAIN!!!!! Also, During my trip, I had to purchase two $3 boxes, due to two of my luggages being overweight; however, when I arrived at Flagstaff Station, your representative failed to verify any of bags and the two boxes that I had purchase were not among my things. Only to add insult to injury, somewhere durming my course of travel with Amtrak dream team, someone took it upon him/herself to take my electric skillet and 4QT crock pot from my luggage. UNBELIEVABLE!!!! I had just purchased the skillet and the slow cooker was only two months older than the skillet. I'm happy I had my suitecase consisting of my small flat screen television and computer monitor under lock and key. I guess I need to invest in more locks and keys when dealing with Amtrak. I will always treasure the spectacular views during my journey from Detroit MI to Flagstaff AZ; however, I will do my best to forget about the poor and unethical services rendered by your Amtrak workers. Often, Amtrak scan, search, and analyze their consumers for security reasons. I think you should start doing the same with your workers who feel they can take whatever they can get their hands on. I will submit a written letter along with documentation to support the above claims to your corporate office but I just couldn't wait to express my frustration and complete disappointment in the services provided from start to finish. Sincerely, Victimized Patron

I went this evening to pick up my disabled relative and her 2 children from the train station in STL,MO. She was moving therefore had alot of luggage with her. I am a 5'2 female of average build. As I struggled to lift all her luggage BY MYSELF into the SUV, not a singe Amtrak worker offered to help. There were 2 male attendents standing outside watching me life all of this luggage on my own as my disabled relative sat in her wheelchair unable to help me herself. Instead of offering help, they eventually turned and walked away after they stared at me for 10 minutes. Shortly thereafter, a female attendant approached to see how much longer would it be before I was done with cart. Really! Unbelievable! It took every piece of me not to lose my composure with those employees. I am a Sr. Manager of a large corporation and I am so disappointed that a company the size of Amtrak would allow itself to employ these type of staff members and have not implemented any type of service driven standards. I will be making calls about this incident, but I want everyone to know DO NOT RIDE AMTRAK!

took train from fl. to wash d.c. also returned on the train. was pleased with all the efficient service from employees.had a very pleasant time. i do request one thing . could the company consider restricting phone usage on the trains? the train has many stops on all routes for smoking and stretching of legs. cell phones have become an intrical part of peoples daily lives to the point ofbeing a nuisance. I am sure most people can wait for the train to stop for a break to make a call. This is my request ,thats all it is. thank you for your time . s.g.

AUH! Sorry i did not see this site sooner! left out of Palm Beach Fla. on Tuesday, August 23,2011 in the morning and arrived on August 24th. to Philadelphia in the early afternoon.We are an adult family of 4. Where do i begin? Once we boarded and were on our way the staff were as a whole discourteous and arrogant. We were all a bit surprised to hear how the staff answered the general queries of passengers as the staff acted as if they were doing us all a favor by being their. Without going into details as incidents were numerous i surely will never take this route on Amtrak again and would not recommend this service to anyone . To add insult to injury the bathrooms were equivalent to a hard hat port a potty. The stench of urine in the lavatories was unbearable!!!!!!!!!!! A policy should be in place whereby the staff clean and refresh the bathroom in their section which would include wiping up the urine on the floor. Unfortunately, we could not wait to exit the train once we arrived in Philly and left a carry on bag behind. Now that is another story in itself. Numerous calls to lost and found>being told call back -we are busy, and an assortment of nonsense.. BUYER BEWARE!

if I could give a 0 star I would!

To whom it may conern, I'm disappointed in with the service I received when I used Amtrak as my transportation to Dallas. My eta was 11:30 a.m. and didn't arrivive until 7:10 p.m. To add insult to injury my luggage did came in the next day. I was told they would send my luggage via FedEx. My luggage hasn't arrived yet.

Don't take Amtrak. The service is horrible and you will get nothing for your troubles. The attitude is that they really, truly don't care. I have traveled twice now from Denver to Michigan, and both times were unacceptable.

On March 6 of this year, I boarded the train in NY (Penn Station) heading to Atlanta, GA. While on the train, I had some very disappointing experiences and all experiences with Amtrak representatives since that date have been beyond disappointing. First, during the early hours of my train ride I realized the PA system was not working in my car. I informed the represenative working in the car. Second, it was a rainy night (March 6) and one of the cars had a terrible leak which you had to walk through to get to the cafe car - so you got a little wet. If one moved quickly to avoid the water and the train was moving, one felt the fear of falling! Third, on my trip back from the cafe car - after dodging water - the train was in motion (I am assuming full speed) and as I passed between two cars, the exit door was half open! Yes, a sleepy adult or curious child could have walked over to the door and fallen out. I informed one of the representatives of the issue - he came and closed the door!! Fourth, remember my first issue was that the PA system in my car wasnt working. Well, I slept through my stop. Yes, I woke up to a completely empty car. With the exception of me and my BRIGHT pink suitcase there was no one in my car, and we were pulling away from the Atlanta Station. The interaction with Amtrack that day and since has been so disappointing that I cannot/will not ever recommend Amtrak as a mode of transportation - and I HATE to fly! When I woke up and found the Amtrak representative to tell them I had missed my stop, he was BEYOND rude. Ultimately, since it was my fault I missed the stop I had to rent a car ($150) one way from Anniston Al, to Atlanta, GA. I wrote the incident up on the Amtrak Customer Service site on May 7. I got a return call today, April 19. The customer service represenatitive was a Michelene (sp?) from the Philadelphia - she also was BEYOND rude! I will be writing a few letters!!!!

Travel recently on the 80 from raleigh to Newark. Delayed over 3 hours before the Quanico station they said due a ruptured exhaust pipe. An hour later they fixed that then said the brakeline was also broken. 2 hours later, still sitting there and finally they put us on then 90 train. Arrived home almost 5 hours late! Never will they get the chance to mistreat me like that again!!

I still would like to know why Amtrak isn't publishing realist times for its Chicago/Michigan service. It's published on time performance record for November 2010 is only 58%, in December 2010 it was an abysmal 29%, even the year long record is an unacceptable 56%. On December 18th, my family's train arrival was 4 hours 31 minutes behind 'schedule.' Published times should reflect reality, not some mythical goal. Amtrak's current published schedule for at least the Wolverine line is a fraud.

I am very disappointed to hear that Amtrak does not support adoption efforts. I was basically told over the phone by the "support" department that I "made up" a quoted fare and that my situation didn't qualify for anything special. Good to know that Amtrak feels that adopting a baby is nothing special AND to tell me, an adoptive mother already spending 30 thousand dollars; is LYING to get a better rate. Real Nice!

My elderly mother accidently threw my train tickets away. Well when I called Amtrak they told me I had to purchase new tickets. Here I am traveling with 3 kids in the Christmas season with no money as it is. Who can afford that? I dont have that money to repurchase these tickets. I asked the rep. to please just void out the old ones and give me new ones. Her answer was we dont do that YOU HAVE TO REPURCHASE very rudely. Please reconsider because I dont have the money. I am suppose to leave on 12/18/10 (sat).Please reconsider.Thanks

i am very disappointed in the service i received while traveling from august 11 to sept 1, 2010. my sister had to wait over 5 hours on august 11 at the station to pick me up because we had to sit on the track twice to wait on another train to pass. we were already running late, why did we have to sit on the track, not once but twice while other trains got to pass. on the way home, my train was delayed over 2 hours with no explanation given. you can not blame the weather because there was no snow and i traveled right after the snow storm this past year and the train was not delayed nearly as bad. if you must delay trains, it would be nice if you could at least let customers know so that they can call the people waiting on them at the other end and delay their coming to the station. i did not like my sister waiting in a train station in baltimore, md for over 5 hours, alone. usually i have no problems with the train service and all the other times was fine but this last time will make me think twice about my next travel arrangements....