Amtrak Corporate Office & Headquarters

amtrak does nothing but steal your money. I am being charged for tickets never recieved because a ticket agent made several mistakes and I was charged for each mistake. Credit card company says they recieved supporting documentation. How can that be if I never recieved tickets. Did the Vancouver WA ticket agent steal the money? Amtrak keeps saying they will check into it but never calls back. A big $230.00 ripoff. Its not over yet as I will be contacting Corporate Headquarters and if possible will go to the CEO If they have one.

In Oct. my daughter bought a train ticket to travel on nov 21, (thanksgiving eve) out of Penn station.. The trains never ran. Luckily she was able to get out on metro-north at grand central. They should have contacted her about a refund. Instead they make you call the refund office.....of which i am doing b/c my daughter can not do this at her new job...i have been on hold for 30 min. this is crazy.

I went on-line to get a refund for tickets for trains cancelled because of hurricane Sandy. The on-line form said I was receiving a $72 credit, which sounded like what it should have been, a credit to my credit card--in other words, a refund. Instead, what I got was a "nonrefundable" e-voucher, which is worthless to me. I was told to write the refund office for a refund. I did that a month ago and have received no check, just complete silence. I spent an hour on the phone this morning trying to speak to someone at the refund office, but never got past the holding queue on the Amtrak general phone number. How can a company send non-refundable vouchers for refundable tickets and then throw up multiple obstacles when you try to straighten out a problem they created?

I m appalled that during Hurricane Sandy, while banks and airlines waived fees, Amtrak charged me $316 dollars to chane my tickets in order to get my mother a senior of 81 years and my sister who has muscular dystrophy home to New Jersey. I am advising AARP, MDA,and for myself Veterans Advantage of how Amtrak profited during a national disaster. Amtrak should be ashamed.

Amtrak has stooped to an all time low; I never thought such a big company could treat regular customers the way the do; I have used amtrak two and three times a year for the last past 6 years; and now I call to recieve a refund; and the agent made a mistake and gave me a voucher; and now they tell me they can not correct the problem; I must accept a check; I paid cash; and I should recieve a cash refund! All I can say is; you dont have to worry about this happening again! I will walk before I catch amtrak again!

Carmen Davis - Hey Kim! You forget that I have 3 chldrien so I have a lot of patience! The pictures are AWESOME!!!! We are so, so EXCITED!Thanks for the wonderful antique farm memory!

spent 4,300 on a sleeper car around the U.s.from Chicago. California Zephyr is a joke and cust. relations could care less. Nothing in room worked sink, shower, speaker system and room was dirty. The dining car was a joke with 1 hr. wait when reservation made for dinner once we got seated.Was charged for some food despite it being included in cost of room. On texas Eagle car attendant in roomette with boyfriend so had to make up our own beds. Again cust relation could care less. This is a very brief description as I have cancerand strength was sucked out of me on my Bucket List trrip on Amtrak. DO not think it will ever get better as no one cares

Hello my name is Anthony B. Collins and I I am a former member of union tank car company in east chicago Indiana. I am a welder and have been for the past 17 years and would like an opportunity to work for this great company using the skills which I have acquired over the years as a welder, I do have an application and a resume on file with amtrak and no one has contacted me thus far. I know this seems to be a bit extreme but I am receiving unemployment which is due to run out soon. I am a hard worker a good worker and I take pride in what I do and all I need is for someone to give me a chance so if you can help me get back into the workforce I would truly appreciate it and I won't let you down. I am a single father with two little girls that I am trying desperately to take care of, I'm not begging I'm only asking for help. number where I may be contacted is (708)717-2671 my email address is a.betteife1613@Yahoo.com thank you for taking the time to read my concerns sincerely yours Anthony B. Collins

I responded to a FaceBook posting to a request from Amtrak for service suggestions on 7/25/12. I received an answer from "Dorit" advising that I would receive an answer from customer service......still waiting: This was my posting: I "like" Amtrak on FaceBook and therefore am receiving numerous links describing various trains, service, comments from passengers and replies from Amtrak, usually "contact amtrak.com/comments for those with negative comments. I have been taking Amtrak for many years, numerous trips from Milwaukee/Chicago/Washington on the Capitol Limited; Milwaukee/Chicago on the Hiawatha several times, Chicago to Niagara Falls, Chicago to Denver. I find the biggest problem is the train crews. A few are very pleasant, most are OK and some are in the wrong profession. Amtrak appears to be trying to compete with the airlines, at least with the reservations systems, fares going up closer to departure, discounts almost unheard of or difficult to find. A customers perception of Amtrak starts when the first call reservations and continues until they reach their destination. If anywhere along the way someone that works or represents Amtrak's falls below standards, it ruins what all the others have done as the customer will remember the bad incident. I don't know if it's a union thing where certain crew members only do what they have to, don't want to take the extra effort to do accommodate the customer. I have been on trains where you didn't see the conductor or crew members for hours. My wife & I were on a train to DC from Chicago and the AC wasn't working at all. It was so hot people were sitting on the floor by the doors just to cool off. They were taking off their sweaters/jackets. After about an hour or so, I went looking for a crew member. I found the conductor and two other crew members in the lounge car talking with the female attendant. I asked him if he could do anything about the AC, they passengers were sitting on the floor, and all he said was "A trainman will look at it in Pittsburgh! He never went back to check it, to talk to the passengers, nothing. Once in Pittsburgh, it was fixed and running within minutes! Absolutely the worst crew I ever encountered. Last October, the wife and I took the Capitol Limited to DC and at the last minute, decided to get a sleeper. I called rez while in Chicago and was told she couldn't sell one as the train was about to leave but that there were seven (7) rooms available, to see the Conductor at the station or on the train. I found the conductor checking in 1st class customers and he told me "there are no rooms available" and blew me off. Once on-board, another conductor walked by and I asked him and he told me "We are sold out." At that I told him, I just called rez and they told me there were seven (7) rooms available. He told me, "I know care what they told you, I don't have any rooms available." We weren't even out of Union station and I was already pissed off to the point I called Amtrak rez and was again told there were seven (7) rooms available. I told him what I was told and he told me to have the crew call him directly. I found the conductor again and told him to call and he said:"I told you I don't have any rooms. The rez agent doesn't know the status of the sleeper cars, out of service, etc. He never called. This totally ruined my trip...when we arrived at Unions station, DC, I went directly to customer service to make a complaint and the lady backed up the conductor...I have other stories but I'm sure you are getting the point. A lady commented on FB that the lavatories smelled really bad.....she is totally correct. The lavatories are find when you leave the origin station but as the train travels along the route, they get bad, paper towels all over some of the sinks, floor, commodes plugged up or feces on seat. I understand the crew members are responsible to keep them stocked but apparently aren't responsible to keep them clean. WOMEN do NOT like dirty rest rooms, period! and I would not be surprised if you lose future business because of it. Amtrak need to be much more selective in putting crews on long haul trains. If it's a seniority thing, nothing is going to change..if you want things to change, it starts with YOU. Perhaps you should put independent spotters on the trains to "test" the crews, observe their conduct, enthusiasm, knowledge, grade the trip. That's a job I would do. Another issue is station appearance. Pick almost any one, Milwaukee for instance. You get off/on the train beyond track #1, you have to walke down the ramp to your assigned track. Along the way, all you find is "leaky cement walls, concrete falling apart, garbage & rat traps on the ground"; looks like crap and leaves a terrible impression for the customer. You are receiving a lot of negative comments on FB, someone needs to start reading them and doing something about them or soon Amtrak will be history. I love Amtrak and will continue to ride the rails. Unfortunately, I don't expect to see any positive changes in the service. Perhaps it's a problem of too many chiefs and not enough Indians. Let the high level management officials ride the trains like regular customers, not occasionally in a special car with all the perks and at the end of the trip, will they be satisfied with the service? You have to figure out a way to keep your customers happy and get new ones. Good luck, thanks for reading this, if you did! After waiting almost a month, I find myself getting more irritated, not because of the comments, but because Amtrak doesn't answer the complaints. After reading all these additional horror stories, I can see why. Amtrak would need a battalion of clerks to respond to all the complaints. I love riding Amtrak but I can see the end coming if serious changes with the on-board staff don't occur. We all realize that Amtrak uses other freight tracks and those delays etc. aren't Amtrak's fault..but the crews on board can be addressed. If you have to change the union rules to get good people, do it soon before it too late. But based on comments, nothing is going to change. So sad.

Wow I am surprised at the reports of poor service. I have traveled about 70,000 miles on Amtrak and all seemed fine except the lateness of some trains. I realize that Amtrak is at the mercy of the "Host" railroads dispatchers and Amtrak bears little responsibility for the lateness of trains except equipment failures. Those that complain no doubt feel remorse--but consider yourself lucky to be able to get service at all. Here in The Finger lakes Wine Region we have almost a million visitors a year but do not have a local stop. One of Amtrak's longest runs without a stop is between Rochester NY and Syracuse NY [about 80 miles] in UPSTATE NEW YORK And A Tourist Destination. For 33 years there have been attempts to create a station stop in Lyons NY located halfway between Rochester and Syracuse. One million dollars was put together as a grant 12 years ago for a station and platform and sits awaiting use. The trains fly through Lyons NY 6 times a day. A 10 minute stop of all Amtrak trains would allow folks from the NY Metro area to have a direct and affordable way to visit the beautiful Finger Lakes and enjoy our lax lifestyle and fine wines. What is taking so long????

My recent trip on amtrak was a nightmare.All because another passenger and I chose to utilize vancant set, in what to be a long next stop.Our selves as well as other on the train, were rudely awaken at 3:45 am by the most,ill mannered,bad tempered, loud mouth,verbally abusive attandant I've ever had the unpleasure to meet.In all my twenty years of riding on Amtrack I have never been so insulted and ashamed.This attendant, who needs to attend personality as well as public relations classes, got into a verbal battle with the other passenger because of her continued tongue lashing[in spite of my petition to let the matter go]the lady called her a name , she came back got between the set into this ladys face in a treating way, therefor escalating the issue to the point that the police were called.Where she proceeded to lie and braged that we would not reach our destination because she was going to have use thrown off the train.My comment to that was you first!! I sat up all nigh in the vacant dinner car trying to call Amtrack. By 7:00 am when I did get through I was told that it was the week end and to call costumer care, I don't know why they named it that because they do not seem to care.When I got in touch with, customer supose to care,they told me it was nothing they could do because I had finished my trip.Seems to me it would have been better if I had let them thrown me off!!

very poor and sullen service for a disabled american veteran, drunks sleeping on the floor of the snack car, 1 drunk occupying 2 seats, including the one I was assigned, no dietary needs for a diabetic, no help with bags, 6 to 8 weeks for a corporate level complaint, a compensatory ticket was offered, but I would rather ride on a mexican bus. Only food service was acceptable, and they were seldom open. a huge ripoff. I am taking my case to the local small claims court and recommend that all of you do the same. Amtrak, in small claims, will NOT BE allowed an attorney, so some other employee will have to explain as best they can.

There should be a ZERO star!! That's actually giving Amtrak more credit than they deserve. I didn't even get the chance to travel via Amtrak. I spent almost 1 hour trying to reach them by phone. Couldn't reach either location in Philly so I called Corprate Headquarters. Along with an abrupt attitude I was told I was dialing the wrong number. I asked her what number she had & it seems the number on their site is incorrect, at least that's how it seems. The site reversed the last 2 digits. I dialed the "correct" number but it just rang for 51 times. Is it safe to assume Amtrak has NO employees???????? Today there are too many modes of travel to be inconvenienced by Amtrak. Besides, the train doesn't get 'ya there any faster than your car, in fact, maybe slower. I'll either drive or do Greyhound. Bye Amtrak..........nevermore!!!!!!!!!!

On Sunday, July 8, 2012, at 2:30 PM, I got off a train in New London, CT. After the train left the station, I started across the tracks, on the road, to where my wife was waiting to pick me up. A female police officer yelled something I couldn’t hear and pointed in my direction. I looked to see what she was pointing at and saw nothing. So I continued across the tracks. At this point she became very upset, and as the train was far enough away, I could hear her yell at me not to cross the tracks, so I stopped. Instead of pointing and yelling at me, this officer could have easily made me aware of her message by merely holding up her hand with the palm out in the universal symbol to stop. I waited for the gates to go up. Then I walked across the tracks with the rest of the crowd. As I did, this officer accosted me, and standing next to me, in a very loud, rude voice, lectured me on how unsafe it is to cross train tracks while the gates are down. She told me that there was no way I could tell if a train was coming in time to get out of the way. I started walking on train tracks when I was six. I am 56, now, and I like to think I’m even smarter today than when I was six. So assured this officer that I could tell when a train was coming and move pretty quickly when I had to, so she needn’t worry about me. Apparently she took offense to this and accosted me further, angrily demanding to see my ID. I expressed reluctance to show it to her because I could see absolutely no justification for her to detain me. Her hand moved to her gun, and I quickly dug out my wallet and showed her my driver’s license. She wrote down my contact information, rudely lecturing me the whole time, and told me that I was lucky she didn’t give me a ticket. I think that I was lucky she didn’t shoot me. I am appalled that someone so rude to those who pay her, so obviously saddled with extreme anger issues, and with a predilection to bullying is employed on the AMTRAK police force. I am not comfortable with her knowing how to find me. Should she read this, I would like to assure her that my house is defended and this letter will serve as warning that should she accost me in my home she will find a much less intimidated person than the middle-aged citizen wheeling his luggage across the tracks yesterday. Officers like this one erode public respect for and trust in the police force. She does not belong in her position. I don't care if normally she's a wonderful person; on Sunday, she was a person too angry to be carrying a gun in public. I felt threatened by a mentally unbalanced person who felt that she had the right to behave very badly toward a citizen, and that her gun gave her the authority to do so. She is a danger to the public. I don't remember her name, but I think it started with V and ended with O. I was somewhat distracted, trying not to provoke her, at the time. But you can easily find out who was on duty then. The Police Chief of the City of New London assures me that this officer was an Amtrak officer and not one of hers.

I took a 3 day trip from Fresno, CA to Cincinnati,OH were i arrived at 3:15am when i boarded the train in fresno on Sunday morning at 10:50am i checked 2 suitcases in, under the impression that my luggage would come back to me in the same condition i checked them in, man i was wrong when i arrived in Cincinnati, OH i found that 1 of my suitcases was torn and ripped to shreds and that someone had wrongfully mishandled my luggage i went to the ticket counter where i spoke with a women and told her what happen she took my information and told me she would pass the information on to a member of management and that they would contact me, it has been 5 months and i still haven't heard anything from anyone and when i did call and speak to someone i was informed that they never received any complaint and that I should have called and checked the status myself. I was also told they were going to send me the claim form and that i needed to track down the lady i spoke to in cincinnati and have her sign my form. Im very disappointed with Amtrak that I cant believe that after all the years of traveling with them that they would treat a loyal customer like this, all i can say is i have had to come out of pocket to replace my luggage and i don't think its right my words to Amtrak is i hope you think about what it means to provide true customer service and that the next person gets treated better then i did. I will be contacting the Corporate office to speak to someone and see if we can get to the bottom of this, quickly

JUNE 12,2012, L. AMMON, CHARGE A STATE FEDERAL AGENT, WITH A SUMMON BEING ON THE PROPERTY OF AMTRAK STATION, WHERE THE STAFF AT AMTRAK, TOLD ANTONIO HE THREW A PHONE BOOK ON THE COUNTER WRONG, AND WANT JUSTICE BY ANTONIO, SO WILLIAMSBURG POLICE DEPARTMENT, HAVE CADET LIKE MY BROTHER BRUCE LEE JOHNSON, IS A SOLDIER AS A WILLIAMSBURG POLICE OFFICER, SIGN HIS ANTONIO NAME AS A CO-SIGNER FOR ANTONIO, BRAIN, AND L.AMMON A WOMAN OFFICERS FOR WILLIASMBURG POLICE DEPARTMENT, SERVE A SUMMON ON ANTONIO AT 5:20AM , WAITING FOR TRANSIT PUBLIC BUS, ON THE SAME PROPERTY, AND COULD NOT GET A TRAIN TICKET FORM HIS FAMIY MEMBER, MARY C. JOHNSON, OR ROGIE JOHNSON, SISTER DEBBIE ANN JOHNSON, TOO GO BACK TO MY HOUSE IN WASHINGTON, DC. NO FAMILY WOULD PUT UP THE BILL, UNTIL I GO BACK TO WASHINGTON DC AT MY EMPLOYMENT, TO WIRE THE MOENY BACK TO MY FAMILY MEMBER! I WERE STUCK IN WILLIAMSBURG,VA FOR TWO WEEK WAITING ON A $40DOLLARS TICKET FROM A FAMILY MEMBER, AND REFUSED TO PAY FOR IT! SO I HAD TO WAIT UNTIL THE THRID TO GET CASH, OUT MY OWN CHECK ACCOUNT! MY MANISON IS ON PENGATON PROPERTY, WASHINGTON DC. WHERE I JUST LEFT ON JUNE 12, 2012, FOR EMPLOYMENT BUSINESS,! WHY DID THAT NUT AS A POLICE OFFICER L.AMMON, BRAIN, THINK, IT FIND TO CONTROL SOMEONE ELSE PROPETY ON FEDERAL LAND, AND NOT ANSWER THE RIGHT WORDS, FROM BOSS TO INVESGATION THE PROBLEM, BEFORE MAKING A STUPID ON CALL FOR HERSELF1 I NEED THIS PROBLEM SLOVE, AND A FREE TICKET BACK HOME,THIS CAN BE SOLVE WITH THAT. THANK YOU CONTACT NUMBER7576452388 CALL THE COURT IN JAME CITY/WILLIAMSBURG FOR FILE FALSE CHARGE JUNE 12.1202 THERE. CEO ANTONIO URAIH JOHNSON

I am very upset that they changed my trian hiime from 3pm to ten pm at night I trsvel Amtrak two times a month from Palm Springs train station to union Lax station and home I am blind and handicaped I get good service but to change my train service home is a BIG inconvience for me I am so mad at Amtrack for doing this I do not even get home till 12:30 a.m. basically TRhursday intead of coming home at6:00 p.m. I don't think Amtrack shoud have done this to us that are handicaped. If I had another way to get to the Veterans Center in Long Beach California I would I think Corporate missed the mark on this on my email is ok2bekt@yahoo.com I would like a response from Amtrack Corporate why they did this!!!!!

AMTRAK? Is this supposed to be an American Corporation financed by American taxpayers? Wow, what a disgrace and waste of money! Suggest you folks sell-out to some enterprize that gives a damn! My wife and I rode coach from Chicago to New Orleans (Coach #59 on 17 April). In addition to the broken seats, broken foot rests, and the coach being dirty, the restroom doorlocks were brolen and looked like they hadn't been cleaned in years We also made the mistake of trying to have breakfast in the dinning car. The wait staff were very unprofessional and arrogant. Really Amtrak, give it up!

So my trip home from tacoma wa to stockton ca ended in portland oregon. This was my first train experience and my last. After leaving tacoma it took two hours to get to vancouver wa. Thirty mins prior to stopping at vancouver I had pulled the yellow service button for assistance. I wanted to know when and if I could smoke. Once we stopped I decided to go down stairs and find an employee to help me. When I got down stairs the door was open and the gentlemen who had been sitting two seats in front of me was outside smoking. Naturally I stepped out to join him. Next thing I know some guy (conductor Steve Brown) came charging over and asked who had open the door. I was confused, however the other passenger told him he had opened it. With no chance to explain myself the conductor slams the door in my face and tells me and the other passenger were off the train. I have no money, no idea where I was and little understanding of what just happened. I went for help at the ticket counter and explained my situation and asked how and when I would get my luggage. I ended up hitching a ride to portland oregon where they left my luggage and here sit trying to figure out how to get home. Amtrak offered no assistance or refund and not one employee has even given me a chance to fully explain my situation. I am pissed to say the lease, and as I sit here I am researching my options to bring this travesity to light. Media, BBB, whatever it takes to ensure this doesn't happen to other passengers. I am stuck in an unknown city with no financial means to get me unstuck

Dear Corporate Officers, I am a member of the Philadelphia, PA Chapter of 100 Black Men. I would like to Propose to the Chapter Individual costs to rent or lease a passenger rail car to travel from Philadelphia, PA to Atlanta, GA. There we will attend a conference From June 13 to 17 this year and return to Philadelphia. Based upon seats what would be the overall cost. Please respond via email wholmesiii@aol.com