30 Reviews For Wolfgang Puck Headquarters & Corporate Office

I have purchased almost each and every product made by this organization and have subsequently been disappointed each and every time. They either broke down shortly after the warranty or were just plain useless. I do not even watch the shopping channel anymore. Had I known this site was available I would never have purchased anything because I have had most of the problems that have been reviewed. My money is important to me and obviously not to Wolfgang Puck.

HORRIBLE!

I finally recieved the WRONG size and style lid that we paid for OVER 6 MONTHS AGO! Customer service laughs when they speak with you, and no wonder, they have no one that cares above them. Apparently Wolfgang Puck is more concerned about his royalties than quality.

four pcs. wine opening kit

Received the kit as a gift and loved it. Soon after, the plastic airrator piece broke off and and I almost choke on it while drinking my wine. In addition, the part that cuts the foil on the bottle broke shortly after the airrator chipped. Considering it was a gift I called Wolfgang custumet service, and was met with the worst service ever. When I asked to speak to the supervisor I was accused of shouting profanities at the custumer service person, which was a total lie. They had total disregard for custumer safety and insisted that withaut a receipt they would not do anything about it. Even though it was a gift for which i did not have the receipt.Will never again buy anything from this company

poor service

I have a convection oven purchased from HSN. After less than 9 months it stopped working with only the pizza section keeping warm. Callng the 800 number and trying to get service has resulted in only being on hold for almost 30 minutes - and that does not work either. The one star is not even deserved. Wolfgang, you should honor your promises to your HSN customers, and get your employees to clean up their act.

Customer No Service

Ordered a replace ment bowl for a 7 cup Bistro processor. Several weeks later it arrived without a new, changed spindle. The new bowl does not fir on my processor's original spindle. Was told that a new bowl with the correct spindle would be sent within a few days. Threek weeks later...no bowl/spindle. Called to find out status and was given an incorrect phone number to trace order. Called back and oput on hold for 20 mins and stil waiting. Worst customer service I have ever dealt with.

Wolfgang Puck Electric Salt & Pepper Grinder Set

I received these as a christmas gift and after les than one month they crapped out. Impossible to contact customer service. I will NEVER purchase anything from this company for myself...... Richmond Va

Multi Cooker

Customer Support/Warranty (1800-275-8273)

no stars

I ordered the colored salt and pepper grinders off the HSN, the battery operated ones. They didn't last long before they didn't work. I called Wolfgang Puck and was told to contact HSN network. They had me contact Wolfgang Puck. I did again. I was told the guts of the shakers were an issue with alot of people and they were going to send me the parts. Many months later, I still have no received them. Second phone call to let them know I had not received them yet. They put it in the system again and said I would receive them, that they were on back order, they never told me that on the phone call. 3rd phone call about a month ago, told the story they were going to just send me a different color, have not yet to receive them.... This is terrible customer service............. Very disappointed in Wolf Gang Puck

am still sitting here on hold now it is 40 minutes have a problem with my stainless steel cookware - the bolts inside that hold the handles on are all corroding and rusting - they have finally answered so the outcome of our converstion will madebe have some sort of outcome soon whether it be good or bad we will see.-what a bunch of garbage will certainly never buy anything from wolfgang again did not realize until now just how important it is to do reseach on a product before buying it o well live and learn o my

gryphernDecember 17, 2011 @koolkat104 In reply to you re. support. If you make a piece thick eogunh it WILL stand up on its own. If you have a long, thin part, take a hot glue gun and make lines of glue inside the prosthetic. The hot glue will cool and form supportive beams, holding the long thin parts up stiffly. A big werewolf face, about 8 inches long, will only need 3 lines of glue and one across. Very light weight and flexible solution, better than making a half inch thick piece to stand up at extreme lengths.

You received 1 star because I couldnt give a 0, I seen you on HSN and purchased the rapid food streamer and was eager to use it. I used it once and was somewhat pleased. I go to use it again and It would not steam. I call HSN for a replacement and was told it was passed the one month so I needed to contact Wolfgang Puck, I have tried for the pasted month and half can not get thru. Once I spoke to someone and they said i was really calling the wrong place but she would pass it on to the supervisor and have they call me back within 24 hours, guess what no one called back. So it tried calling that so called customer service number stayed on the line 45 mins then I was disconnected. I tried emailing NO response, Called HSN back and they still could not help me. At this point I dont know who had me more disappointed, But Wolfgang Puck as big as your are YOU BY FAR HAVE THE WORST CUSTOMER SERVICE. And to top it off I am not even finish paying for the dang thing.

Wolfgang Puck Express in Orlando doesn't have a good management team, they too races & General manager love to sexing her employee to much for hours. Allot of people is suffering because all 3 managers are races & greety. We need to fix this problem, general manager sheinena keep having sex with employees (server), With Alex & she don't like some other people that black in the Company.. If you not hispanic she won't give you hours, she keep taking people raise every year. Some people been there for more than 15yrs they get paid less than new people who don't even been in the company for 4yrs. If the hired a good looking Girl, she'll get jealous about it because she doesn't want Alex the chief kitchen talk to her... The general manager is not a good person, about the sex scandal couple months ago with.the employee was true but she keep on making shit for the management team do not said nothing about but they all know & they don't do they job...

If I could give 0 stars, that is what it would be. I too am a victim of the cut the cord off your tri-grill/griddle and NEVER received my refund as was promised. I've was actually able to get one person to call me back last month (she didn't know why I was calling and returned the call), and she guaranteed me that they were now JUST sending refunds and it would be any day. Still waiting and it's mid-March. I own a lot of WP small appliances and this is the first one I have had a problem with, and obviously am reluctant to ever purchase these types of products again with such a poor experience and loss of quite a bit of money!

I purchased the WGP Tri Grill in April of 2011. I received the recall notice and sent it back as per the instructions, this was in November of 2011. I allowed the 4-6 weeks refund and never saw or heard anything. I began calling and as just like the other person, I left a message and I'm still waiting on a response. I've been calling every other week for my money back and nothing. They're so quick to take our money electronically, why can't they reimburse us in the same fashion? This is ridiculous! I shouldn't have to chase this company for my $99 plus taxes and shipping. I WILL NEVER ORDER ANY WOLF GANG PUCK ANYTHING EVER AGAIN!!! So disappointed!

THE WORST CUSTOMER SERVICE EVER!!!!! You would think after all these complaints they would at least try to help the customer's. I bought a WP 5PC Immersion blender thru HSN ..didnt even last 2 months so I went to the wolfgang puck website and of course NO CUSTOMER SERVICE NUMBER LISTED...ONLY EMAIL. So I called HSN and they gave me the number. I called and the rep. was very short and cold..Completely rude and refused to give me a refund. They told me I had to take the blender apart myself to send in the part that needed to be fixed , the worst part about all this..THE PART IS ON BACKORDER FOR 2 MONTHS..which means 3 Months by the time they get it, fix it and send back to me. Longer then I even owned the damn thing. I requested to speak to a manager and they too refused to help me. I was so frustrated I hung up..I will NEVER buy anything again from this company. Bottom line I have a 2 month old blender I cant use ??????

Count me in as one of the DISSATISFIED & UPSET customers who purchased the Recalled Tri-Griddle/Grill from HSN...followed the instructions listed in a letter/automated phone message..and STILL waiting & waiting & waiting for the REFUND!!!!!!!!!!!!!! After repeated calls to the AUTOMATED NUMBER (does a live human being exist in the Wolfgang Puck Organization???) along with repeated calls to HSN (where I was told it's out of their hands)...absolutely NOTHING is being done to REIMBURSE your customers!!! Judging by all the 1-Star Ratings there seems to be an ONGOING PROBLEM with issues such as mine!!! Am now waiting for a RETURN CALL from Heather in Consumer Affairs..wonder if that will ever happen either??? SHAME ON YOU WOLFGANG PUCK & YOUR COMPANY...WHAT A LOUSY WAY TO TREAT YOUR CUSTOMERS!!

Brought Tri-Grill/Griddle which Wolf Gang recommended on HSN, it was recalled after a few months. I returned the Grill several months ago and have not received a refund. I have called several times and told refund is still in process. Never again will I buy a Wolf Gang recommended product. With him and HSN grab the money and run policy. Then forget customer service.

SHAME ON YOU!!! Your customer service is absolutely the worst we have encountered. In October 2011 we purchased a Wolfgang Puck bread maker. At the time we already owned a Pillsbury bread maker that we had purchased in 1995. Living in a remote area we depend on the bread maker to provide our "daily bread". The Pillsbury was still working but because of it's age, we bought the Wolfgang unit to make sure our needs were covered. In less than two months the Wolfgang Puck bread maker just quit working. After contacting customer service we were told we would receive a new housing if a copy of the receipt was e-mailed to them. So we scanned and e-mailed the copy of the receipt and received an e-mail reply that they would be sending us new housing. Several weeks passed and then we received an e-mail telling us that it would be 5-6 weeks longer because the item was on back order. In the meantime as luck would have it, the Pillsbury unit broke down. We contacted Wolfgang customer service again and asked if there was anything that could be done to speed things along as we were now without a bread maker. We were told to send in the cord, which we immediately did. We are now getting the run around. But thank heaven for that old Pillsbury unit. We went on the internet found an inexpensive part, installed it ourselves and the old Pillsbury is back in business. The beautiful stainless and black Wolfgang Puck unit sits in the corner... useless. BUT IT'S PRETTY!!! Never again will we buy Wolfgang Puck. We suggest you check with Pillsbury or some of the other companies out there and see how their customer service is run. You sure could learn alot!!! Thanks for the lesson you have taught us!!!

I bought the WolfGang Puck Multi Chopper in May 2011. It did not work properly from the get go. After trying to use it to chop some cheese, the gears stripped out. I called HSN who gave me the phone number of WGP corporate office. I talked to a rep who said that they would send out a new housing unit. After about a month and nothing received, I called again and was then told I needed to cut the cord off the original housing unit. A month wasted after not being told to return the cord at the first call. I mailed the cord and after about another month called them again. Rep says the replacement unit is waiting to be sent as soon as they receive the cord back from me. I told him that I had mailed it over a month ago. He told me I should have sent the cord certified mail. He gave me the option of taking a picture of the unit whith cord cut off and email it to them and to call back in a couple days. I emailed the picture to them and got confirmation back via email that they had received the picture . I called back in a couple days and was told that they would be sending out the unit in a few days. I called again a couple weeks before Thanksgiving to see if I would have the unit as I really wanted to be able to use it for preparing dinner. At that time I was told that it was on back order. Really????? All along I had been told that the unit was just waiting on me to return the cut off cord. After thanksgiving, when I did not have the chopper to use, I called and asked for a refund. The rep said that the supervisor was not there that day to submit a refund to and that it would be taken care of the next business day. The next week after thanksgiving I got an email stating that a refund was NOT AN OPTION AND IF I WOULD LIKE THEY COULD SEND ME A REPLACEMENT. IT IS NOW THE 2 DAYS BEFORE CHRISTMAS AND I STILL DO NOT HAVE EITHER A REPLACEMENT OR A REFUND. I WILL NEVER BUT ANOTHER WOLFGANG PUCK PRODUCT AGAIN.. CUSTOMER SERVICE IS HORRIBLE AND THEY ARE RIPPING PEOPLE OFF

Zero stars should be an option... I purchased the 1.6 Horsepower COMMERCIALLY Rated Blender as a gift for my mother in June 2011 from HSN. It was used 2-3 times a week at most to make a smoothie, or light blending(blender did a good job). After a month and a half it crapped out. I called Wolfgang Puck customers service and was told a replacement would be sent out, was not instructed that the cord of the defective unite had to be cut and sent out. Called back after months of waiting and was then told to send the cord. It has been over three and a half weeks since doing so. I called customer service again, only to find out they have already received the cord but it will still take WEEKS longer for my delivery to come. It is the end of November and I have not had a blender since about mid-summer... For an item that I spent over $160 and $5 to send a stupid cord, this is absolutely absurd!!!!! First and LAST Wolfgang Puck item. I really hope I can deter at least one person from making the same horrible mistake I have. Good Luck if your brave enough to buy one of his products.

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