26950 Agoura Road Calabasas Hills, CA 91301
(818)871-3000
Reviews For The Cheesecake Factory Corporate Office
Church  | 5/15/12 |
| I received salmonella food poisoning from the Marina Del Rey Location which required medical care and lost work. I am considering filing a lawsuit against CCF since instead of taking care of my medical bills, they sent me a gift card and denied wrong doing. They were provided with a letter and medical records from my doctor indicating my illness was food borne in nature and most likely caused from eating there. If CCF would like to contact me regarding this matter before suit is filed and they incur legal costs and pay court fees, they may do so at Chat_the_races@yahoo.com. Also, if anyone would has any information on this kind of incident, feel free to contact me. 310 429-7456 and I would be more than happy to discuss the issue. I asked for them to do what is right, if they cannot respond, then I will ask a Judge to order them to pay for their poor management and public safety issues. | |
| Henry Gil | 5/20/12 |
| Today 05-19-12 I went to the Cheesecake factory located in: 7497 N Kendall Dr Kendall, Florida 33156 Food was not the problem. Problem was the waiter, (Fernando G.) swiped my credit card twice. So instead of my dinner costing me $59.67 it cost me $119.34 + the tip that I left. When I called to speak to the waiter, it so happens he had already left for the day (my luck). I ask to speak to a manager, his name was Scott, as I am telling him the story, he puts me on hold 2 times and comes back telling me, Oh, I am sorry but the my login is not working to check the system to see the charges... I get placed on hold yet againnn for another 3 minutes. He comes back to tell me I have to speak to another manager... Finally speak to the 2nd manager, named Tony, I explain the story and as he checks the credit card transaction, of course he only see's one charge of $59.67 + the tip I left. I clearly tell him that I have consulted my bank and they confirmed 2 charges (pending) for the same amount of $59.67. Tony basically didn't care to help me at all. I have filed a dispute and now I have to wait 10 days, to get my card back, because of this error they committed and cannot not even admit of the mistake. THE SERVER WAS: FERNANDO G 1ST MANAGER: SCOTT 2ND MANAGER: TONY ALL 3 SHOULD BE REMOVED FROM THEIR POSITIONS IMMEDIATELY!!!!! **WORD OF ADVICE, DO NOT EAT HERE AND IF YOU DO, PAY WITH CASH** Henry Gil 05-20-12 | |
| Jason | 4/27/12 |
| I ordered my food and my chicken was cold. I asked to speak to a manager, I ended up with Isreal. Isreal gave me a line about the quality of food and was quite rude. I told him I would never go again. Our company gives gift cards or comps meals to employees and needless to say this place will be off the list. | |
| Eugene Wagner | 3/19/12 |
| I am a regular customer at the cheesecake factory in brentwood, california Today,the waiter misplaced my friends platinum express card and put the bill on my card instead of us splitting charges. It took us at least 20 minutes time and aggravation before card was finally found. My friend is leaving for europe this week and needed his card. He had to cancel it in order to get another one before leaving the country. My friend felt that we should have been comped for our inconvenience and returning late to our jobs The manager very reluctantly agreed.She was kinda put out. We are not desperate for a free inexpensive lunch.It was just something she could have handled differently to 2 regular and loyal customers | |
| Kimberly | 3/14/12 |
| As a regular patron of your Rancho Cucamunga, Ca store who dines at least twice a week at this establishment I was very displeased in the management. Each time I have chosen to eat here I order a glass of wine or two and it never fails the glasses are dirty (as I wonder what's left on the plates that's under my food). I decided to let the management know. The "Manager" Israel came to my table and after I explained my concerns he informed me that they wash there dishes with very hot water and chemicals so that should kill anything that was left on the glasses. He could even show me all the records they have on the company that comes in that's responsible for the way the dishes are cleaned. He let me know that this company is even better than the Health Department since they only come in twice a year. He continue to let me know that it was my choice to dine and spend my money at the Cheesecake Factory and that I could go somewhere else. Israel also educated me that perhaps every time I order a glass of wine I should ask for a clean glass. I thought this should be a given when you eat off of something at a restaurant. Israel also told me that he would not want to discount my bill (that I never even asked him to do in the first place) as he would not want to offend me. Now, what I pay for a glass of Pinot Noir Mark West for $7.95 a glass, I could buy that same wine for $8.95 a bottle and get four glasses of wine. So with purchasing two glasses of wine at your establishment I just bought you two bottles of wine. With this mark up on the wine I hope that you would retrain Israel on how to speak to the customers that make his paycheck possible. He was right I have a choice and he just made it easier for me not to come back to this establishment. It sounds to me The Cheesecake Factory has an issue with the way the Managers treat the customer. I will go back to my own company and use this experience as an example how not to treat the customer. So with that I'd like to thank Israel for showing me how poor customer relations can loose a customer. | |
| Hector | 2/18/12 |
| On February 17, 2012, around 8:00 p.m., my wife and I ordered clam chowder and calamari and we got very sick afterwards. Our stomachs were in much pain and we did not sleep very much last night. Fortunately, we got through it but it was awful. I called the Cheese Factory this morning to make them aware and warn them about a possible bad batch of clams or calamari. The servers were good and the food tasted good, but it sure did a job on my wife and I. Watch out! We are pretty healthy people but if you are not so healthy it can really hurt you. | |
| anonymous | 2/18/12 |
| My husband works for the Cheese Cake at the Parks in Arlington Texas and they never give him a break he works his eight hours or more and he never gets a lunch last time i checked it is against the law to work your employees without a lunch.i feel that this matter needs to be taken care of everyone is entitled to a lunch break when working eight hours.my understanding is that they only give the servers break. The managers there also treat thier people like crap and dont pay good. i feel that this is a great place but they should not treat thier employees like that. i myself am a store manager and i would never treat my people that way. i will be taking this further till i see results at this restaurant!!!!!!!! | |
| Emilio | 2/14/12 |
| I dont work there but I know 5 people that do they say its hell in one just got fired 411 not going on new years eve but never called out previous to that. I hear managers are so unproffesional and the salary sucks.to think I wanted to work there noway its nothing but a horror story the things I hear | |
| Anonymous Server | 2/2/12 |
| The food is overpriced and mediocre at best; which is on of the contributing factors that made this the worst job I ever had. Not that CCF is super expensive, but when people spend $18-20 a plate plus $8 for a piece of cheescake, they expect it to be good. Of course when they were disappointed in the average food, they would blame me as if I cooked it; and tip me the usual CCF 10%. The management, I'm sure in all CCF's, are a bunch of cookie cutter managers. They don't have any flexibility or original thought, and follow corporate rules to a T, in fear of their own jobs; which also makes this a terrible place to work. The uniforms are silly and degrading! haha. I worked there for 3 months while I was finishing up grad school. It was a great experience because when you see Hell, you run in the other direction. This experience really motivated me to finish school, and get a real job. Life is good these days, especially when I reflect on the worse job I ever had. | |
| ReNée | 1/21/12 |
| I was very disappointed with my takeout meal I purchased from the new cheesecake factory in pembroke pines Florida . First and foremost ,I've alwayed love to dine at other locations across the us. But I really was flabbergasted when I got home and saw what I thought I ordered......salmon crusted salad for 17+dollars. I got maybe someone's leftovers really. The lettuce was old and must of been portion controlled .i was not on a diet. I found avacoto skin in it. The 3 slices of tamatos were old and Mushed !!!!!!!! Yuckie. Shame on you . I'm really disappointed at my first hometown experience . Oh as for the salmon not even going to take you there!!!!!!!!! | |
server  | 1/21/12 |
| As a server, as well as someone who has tried many of our food items, I know a lot about the menu. I am trained to be as courteous as possible, which I happen to be blessed with a friendly personality. I will make sure that everything I do for my guests is done in the best way possible. I am not saying I am perfect, because I can't time how long it will take a guest to nibble on a salad before their meal. All the servers do our best to get the food to the table looking great and while it is fresh. Guests often complain about trivial things that I have absolutely no power over. Some of my top pet peeves I have. Guests on cell phones-I will wait until you finish your conversation before I try to talk to you. Guests that don't give me the opportunity to introduce myself as well as tell them about our specials. Guests that demand bread for the table. I know I have to bring it, and when I take your lunch order I will offer it to you. Guest that have drank a 1/5 of their beverage and ask for a refill. Guests that shout at me while I am talking to another table. Mostly, I do not agree that we make 2.13 an hour, when I was told we make 4.26 an hour plus tips, not that I see that money in my checks after taxes. However, our guest do not know that we only make 2.13 an hour. A table under 6 people can have a $250.00 bill, and since I cannot add gratuity for under 6 people, I will most likely only get about 25.00. Our check averages are higher than many places and the economy is not that great but if you can afford to eat a TWO HUNDRED dollar meal, as well as order cheesecake, you can afford to tip the person who brought you the TWO HUNDRED dollar meal. Same goes for those who only have a 60 dollar check, either don't get cheesecake or tip me. Not only do I have to share my tips with the buser, bartender and food runner, I have to leave with minimum wage would be nice. Math example. My sales are 600.00. 20% tips =120 dollars, after 24 dollar tip out, i leave with 96. Say I get the guests that don't know how to tip. 600 in sales. 10% tips=60 dollars. I STILL HAVE TO TIP 24 out. ITS BS!!!! Bottom line, I see all these complaints about bad experiences, when us servers would be alot happier if we were paid for what we do so well. Cheesecake factory should either make sure we are taking care of our guests better by giving us an hourly wage that is more than 2.13/hr(basically disappears after taxes), or if you want better service next time, tip your server better! Trust me, we will be happier to serve you if you give us what we deserve. If not, your next visit may be mediocre because Im not working my butt off knowing you are not going to tip me what I should get. Oh, ad those that don't tip at all, I surely hope you never come back to my restaurant again because obviously you need to go eat fast food where you don't get tipped. I wish we could automatically add gratuity for everyone because we automatically provide our greatest service. I know it would offend those decent and human-like people but im sure they would understand that it's despicable that someone could stiff you on a bill. | |
| Cindy P. | 1/14/12 |
| We have been to Cheesecake Factory Restaurants in many States. Recently we moved to Missouri and visited the CCF in St. Louis, MO. It was dis-heartening to see the lack of professionalism of this facility. The restroom was a mess. The floor in the bar area had this weird slippery film on it and you slipped your way to the restroom. Even my 15 year old son asked me, "what is up with that floor?" Our meals were fair/good. When we ordered cheesecake to go at the cheesecake area, the gal ringing us up was sitting in a chair with her feet up on another chair. I noticed the other wait staff standing there with their elbows on the Cheesecake Cooler as if they were bored. I have never seen a Cheesecake Factory with such low standards. This staff needs some training on how to be professional. Obviously, management finds this type of behavior suitable. | |
| Debbie Poche | 1/10/12 |
| I was very disappointed when trying to make a reservation. It was a Tuesday night in Arlington, Texas and it was to be for 8 people. When I called to make the reservation I was told they could not take one because they had two large groups. Was my small group of 8 not as important as their two large groups. I have frequented that establishment many of times but I will not dine there again and would not recommend it to anyone else. I don't believe what was told to me was very good service. | |
Toni Laskey  | 1/10/12 |
| My friends and husband have been going to Cheesecake Factory since it opened in the Galleria Mall in Roseville, California. We have never had a bad meal or a server that might be having a bad day. The service has been great and so has the food. | |
| | 1/6/12 |
| My son and I, whenever he comes in from college usually go to one of his favorite restaurants, the Cheesecake Factory and order the same thing every time. To my dismay we did the same thing Monday, evening January 2, 2012, his birthday is December 27 and we decided to go to his favorite restaurant. We ordered the popcorn shrimp as an appetizer and a entree with extra dipping sauce; his favorite. The shrimp were greasy, burned and absolutely horrible. This is the very first time this has ever happened. The waiter said the grease was bad and asked him to order something that would not have to be fried. He ordered the pork chops. Not a good decision. We did not complain this time. Just ate and went home because now we had to strikes, two bad decisions.With a burn taste in my palate that would not go away. The manager came over, introduced himself and apologized. We were not given any coupons or discounts. Charged the full price of the meal. How disappointing is that. I paid and left. Server Michael *D C, receipt #687 January 02,2012, at 22:53 hours Term 14. Chicago Cheesecake Factory CG, 875 N. Michigan Avenue, 60611 Reference #0102010001111 | |
| Dr. Tom Frye | 12/29/11 |
| I was eating dinner at your Freehold Cheesecake branch and I was very impressed with your server named Natalie N. She is a wonderful server. I came from out of town for the holidays and she was kind and understanding. I was accompanied by many people and I am sure it became confusing. But she handled it with grace. If there were only more people like her, going out to dinner with many people would be much more inviting. Thank you Dr. Frye. | |
| BIG | 12/15/11 |
| Former employee. Craptastic wages, unfriendly serving staff, the least professional managers, 90% of the back of house staff speaks little to no english, then to find out that the cheesecake that thi company is so famous for is nothing more than pre-packaged desert that is plated and decorated for a "fancy" look. The wages: 2.13 an hour plus tips. We all know it, we all hate it. 80 dollar day shift, sweet action! Wait forgot to give the busser their 10 dollars, and another 25 dollars for the host and bartender. 9 hours for that 45 spot. Serving staff: that magic glass window that seems to block out the rest of the world. Well, if its not the most sexually vulgur comments you've ever heard, or the bad mouthing of every patron that sits in to dine, its every server complaining about how much they don't want to be there and will pay anyone to take their shift. The Managers: Backstabbing decietful, shady. At the location I was employeed, there is a specific manager who after being confronted by the GM about a rumor of a sexual relationship with a server. Denied it and things went on. With 100% knowledge of his & her relationsip, they continue their late night rondevous. How sick and unprofessional (for the record, I was mysteriously terminated after the meeting with the GM, because the other manager involved in that relationship knew that I was the only other person in the store who knew about them.) English vs Spanish: in a fast paced environment where communication is a critical piece of the industry, why would one of the nations top eateries be walled by the language barrier? Cheaper wages. And the cheesecake....looking for your own over-priced slice of diabetic coma? Need a way to impress that date of yours? Well its all packaged, frozen, shipped, thawed and plated for your pleasure. That'll be 12 dollars hombre..... Never dined or worked at a more pathetic high end resteraunt. And my review doesn't even include all of the hideious things other patrons have consumed in their expensive meals. Thank you cheescake factory, for doing nothing more than going above and beyond expectations. | |
| S. Zager | 12/1/11 |
| We ate at the Cheesecake Factory at the Galleria Mall in Houston, TX. The hostess refused to seat me because my husband wasn't there yet (he was parking the car in a crowded mall parking lot). I asked for the manager. He asked another hostess to seat me. She tried to seat me in a row of half-tables where customers were crammed together. When I asked for the manager (again) she all of the sudden found a booth for us. Dinner was okay but a bus boy tried to take my husband's dessert away as he was eating it. We notified the manager the restaurant is not run right. All he would say is "I'm sorry." Nice guy, terrible manager. We won't be going back there! | |
| Frank Monello | 11/25/11 |
| Was out with the family tonight(Fri Nov. 25th) in the Freehold, NJ chain at the Freehold Mall. Our party of five was sharing the spinach dip appetizer and was enjoying it when my daughter was startled by something shiney in the bottom of the dish. Low and behold she held up a tapping screw. More specifically, it was a square drive tapping screw about 1/4 diam. by 1/2 long. I know the details because ironically I'm in sales and sell fastener hardware. The waitress reported it to the manager on duty who came over and apologized and stated he would take a few items off the bill. No one was injured but I felt the manager should have gone further and comped our complete bill. The potential for someone either biting down on the screw or even swallowing it could have been quite serious. Not sure if we'll go back. Mistakes can happen, but its how management handles them that truly matters to customers. Frank (debak35@aol.com) | |
| Terry Schwartz | 10/18/11 |
| THE WORST RESTAURANT IN AMERICA: CHEESECAKE FACTORY Grade: F With more calories than a county fair concession stand and more sodium than a salt flat, the menu at the Cheesecake Factory is in desperate need of an overhaul. The chain did unveil its new SkinnyLicious Menu this year, but unfortunately it's still secretive about the items on its regular menu. Thanks to transparency laws in places like New York and California, however, we were able to peak behind the fatty curtain. What we saw: Dozens of items with about 2,000 calories per dish. Stick to the SkinnyLicious menu or find a new place to eat. | |
| Leo | 9/26/11 |
| 9/25/2011 Mission Viejo location, me and family ate lunch over at this location for my birthday, food was good got our food in a timely manner, then ordered dessert a linda's fudge cake to share, when my daughter saw a small insect crawling around the cake, we notified the waitress about the insect she apologized and replaced the cake and then a minute later we notice there is another small insect crawling in the cake. We just decided let it go and paid our bill but the waitress gave me somebody else credit card (luckily the woman was still there but she already put away my card) notify the waitress again about the credit card she apologized again. The next day I checked my account online when I noticed the waitress charged my card twice (my meal and the other woman's meal). I dont complain a lot but this situation I have to do it. | |
| SHARON | 9/21/11 |
| ON 9/16/11 MY MOTHER AND I VISTED CHEESECAKE FACTORY. WE WAITED 40 MINUTES BEFORE RECEIVING OUR MEAL. I WAS SERVED BURNT SWEET POTATOE FRIES.WHEN I COMPLAINED ABOUT FRIES TO THE WAITRESS I WAS TOLD I WILL BRING YOU ANOTHER ORDER. A FEW MINUTES LATER THE WAITRESS RETURNED.I WAS TOLD THE COOK BURNT SECOND ORDER OF FRIES.SHE THEN PROCEDED TO TELL US SHE WAS SORRY. SHE SAID MANAGEMENT HAD CHANGED RECENTLY AND SERVICE WAS SUFFERING.SHE SAID MANAGEMENT SENDS WORKERS HOME TO SAVE MONEYAT THE EXPENSE OF PATRONS. THIS IS CHEESECAKE FACTORY IN ORLANDO, WINTERPARK.IN THIS DAY AND STATE OF OUR ECONOMY I WOULD THINK CF MUST DO SO MUCH BETTER THAN THIS! | |
| Dining Experience - Arlington, VA 9/17/11 | 9/17/11 |
| I had the occasion to frequent your Arlington, VA restaurant this evening with my 14 year old daughter. And frankly, I've never been so disgusted and disappointed in a Server and Manager's behavior in my life. Having lived all over the world, and dining out about 95% of the time, this was our first visit to your restaurant. And I can frankly tell you that I will never return to your restaurant in Arlington, VA after what transpired tonight. In short, my daughter ordered an item on the menu entitled Ahi-Ahi Tuna. And I can tell you that if it had one teaspoon of tuna in the dish that it would be an exaggeration. In fact, 99% of it was avocado and chips. When the server came by our table shortly after our meals have been served, I said something to him about the dish. And about all the server could muster was that's the way it is prepared. My response was that the name of the dish should be changed to Ahi Ahi Avocado and that a $2.50 piece of tuna sushi had more tuna than this appetizer. Well, the server obviously didn't get the hint, because he neither asked to have it replaced nor did he remove it from the bill at the end of our meal. So I asked him to speak with the manager about removing it from the tab. He left the table and within a few minutes he walked behind our table and rudely addressed me from behind my back by saying the manager would be coming to the table to speak with me. I explained the same thing to the Manager and her initial response was, "if you had said something to your server when it was first served that he could have done something about it. You shouldn't have waited until you were finished with your meal to say something." Well, I was beside myself that the waiter would have mislead his Manager about the sequence of events and communication And I then told her that I had said something to the server and that he had done nothing. She (Alison Rivas) seemed surprised at what I had told her, said she needed to discuss this with the server and excused herself. She returned in a few minutes and again said, "I'm sorry Mr. Gibbons but we can 't take it off the bill because you didn't send it back." So now the implied rationale for removing it from our bill no longer applies. Well, I was beside myself at her management style over a $6.00 appetizer vs. pleasing a customer. And I can assure you that we will never return to your establishment again. But tell me something. Is this how you train your Managers? Are they nothing more than Bank Tellers who are not able to make $6.00 customer service decisions that effect your business and clientele? As I told the Manager and the Server, we were happy with everything else. If this is the way that you train your Manager's and wait-staff to handle problems, then I am completely shocked. I have had better customer service at a diner than with your restaurant. In closing , not only will we never return to your restaurant, but you can rest assured that I will not be having any corporate functions there. | |
| Bri | 9/18/11 |
| I dined at the Cheesecake Factory in Memorial Mall Texas and I had a horrible experience. I had a party of 17 for my birthday and I had called the night before to make reservations a lady had told me that I'd have to call at 11 in the morning to make them. The next morning I called to make the reservations and another women had told me they don't make reservations. She told me to get there at 6, like I had planned and I'd be seated in less than an hour. I arrived at 5:40 and put my name down and had said someone would be out to let us know how long it would be...(which the right answer was less than an hour from what I was told). We waited for 2 hours and 15 min. I had a couple of friends stand up to the manager and complain that we had been waiting way too long..especially since 9 monks came in an hour and a half after us and were seated in 10 minutes. The manager never let us know how long we had to wait. And during dinner all we got were rude looks from the manager. The food was good and our waiter Edmin was very good. Other than that horrible customer service in the managers part. | |
| simone smith | 8/21/11 |
| Today 8/21/2011, I went to the cheesecake factory in white plains NY. I bought a entire cheesecake for my sister birthday party. When I took the cheesecake home, it was so sweet and the red part was so hard and disgusting. I always love buying from the cheesecake factory but after speaking with two managers Alex Rodriguez and Daniella warren about how horrible the cheesecake was, both were nasty to me, Alex hang up the phone on me and Daniella said she can't speak to me and that I should call back on Wednesday to speak with the general manager. After the way I was treated, I would never go back there and I will be telling my friends and family about my experience. | |
| Danielle Tatum | 9/7/11 |
| I attended the cheese cake factory in Skokie, Illinois. The experience I had was aweful. I have never been to a professional place of business that employed such rude people. To start I had a server who was extremely loud and rude. Her name was kendra and she obviously lacked training or possibly intellect. I also saw and heard a heavy set manager make some vulger comments to one of the waitresses about how large her back side was and to my surprise she seemed to enjoy the comment. Although the food was good I could not enjoy my dinner due to the loudness of my server laughing with other servers and what I assume to be managers. I have never been to a place of business that employed such rude, vulger and unprofessional employee's and managers. Is this how a corporation such as the Cheese Cake Factory runs thier business???!!! I was appalled. | |
| Boycott For Companies Hiring Non-English Speaking | 9/9/11 |
| Our country has many unemployed and to find out The Cheesecake Factory hires people who speak Spanish but barely any English or none at all troubles me tremendously. Being that our countries language is English and workers who are American speak this, how are they then to communicate amongst one another? This brings many problems for all concerned. It troubles me as well because we all know why companies do this...cheaper labor. SHAME ON CHEESECAKE FACTORY!!! I will no longer eat at any. I found out all this because I know someone who was recently hired at one and some of these workers aren't practicing prevention of cross contamination either. If so many people are applying, THEN WHY DO THEY HIRE ALL THE NON-ENGLISH SPEAKING HISPANIS FOR? | |
| Anonymous server | 8/5/11 |
| I worked for CF once, and it was one of the worst jobs I ever had. Nonstop running around. Even when you aren't in the weeds, they expect you to run other people's food and do sidework. Not standing around or taking breaks. You are just one of 20 drones working that shift and there's no regard for your individuality or dignity. The sidework is too hard and takes too long. The tip outs the bar and bussers is insane. It's literally 1/3 of your tips! I recall when I first started being hassled by a non-english speaking busser who I apparently didn't tip enough. He came up to me looking at my slip to see what I made and what I should've tipped him, which was really awkward. And the bartenders expected a big server tipout too, eventhough they make twice what servers make and do less work. Everyone was like that there, money-grubbing for every dollar, whether it's from their fellow employees or from customers. The worst part is that there's this "culture" among employees there, but it's completely depressing. Everyone there hates the job and the customers. One of their star servers told me he made about 35k/year, and he had the best 5 table section and worked doubles all the time. That's not much money considering all the hassles and hard labour working at CF entails. Oh, and you better have your thinking cap on when you get hired, because you have to memorize a 300 item menu, along with the indgredients of each dish. There's really high turnover obviously, and the reason is that the type of person it takes to make a career working at CF is not the type of person you want to be! | |
| Dasha | 7/29/11 |
| I have visited this place many times and all those times everything was decent. Until last night. I pulled the longest hair out of my mouth after eating that evelyn's favorite pasta dish. I knew there were a lot of ingredients in this dish but...hair? Disgusting. But we dealt with that and Im not the type to get turned off by possible mistakes. HOWEVER, as we order dessert, we get our tea and our server brings the sugar packet holder. Then this other server (female employee that isn't our server) grabs the sugar packet holder and walks away. She didn't ask if we were done, she didn't make any eye contact, she just took it as she was walking. I watched her in disbelief. I tried to give her the benefit of the doubt, maybe she was going to refill it. But no, she walked to a table of hers and put it down for her customers. When she passed by our table, I stopped her and told her she should ask if we are done with it before snatching it off. And this girl lies right in my face. Saying I don't know what you are talking about, she said she would be right back. You think she was back? Not at all. She used another route, avoiding my table. That fueled the anger and complaining to the manager did nothing. All he did was ask if we were done and said sorry. So basically they shooed us away. Are you serious? Horrible customer service has to have its repercussions. They seem to be ok with keeping liars and disgusting servers in their employment. I think I am done with this restaurant. | |
| Krista | 6/8/11 |
| I recently took some family (who had never been to the cheesecake factory). Upon arrival we were seated and waited about 20min to get our drinks. Once we received our drinks I looked down to notice there was a fly in my drink. I called the waitress over and asked her to get a manager...she asked my to hold on and got a manager. Once the manager arrived I said "um, I have a glass of water here and I am not really sure who someone getting me this glass of water wouldnt notice there is a fly in it" She then stated to me that there are lots of flys flying around so it happens. I was kind of shocked then she brought me a new drink. Once our food came it was cold and there was a hair in my mothers dish. I again asked to speak with the manager. Once she came over I stated that there was a hair in the food and all 4 of the plates were cold. She then said to me..."seems like everything is going to be worng with your visit isnt it?" I couldnt beleive she was acting like this. I paid for our meal and contacted the GM for this Cheesecake factory and the apoligized for our poor service and stated that he would send me a gift card to cover our dinner expenses next time we went. About 3 weeks had passed by and no gift card when i responded to him he said oh i forgot i will mail it out today. A few days later i got a gift card for $20.00....what is that honestly going to buy there?!? A peice of cheesecake? VERY DISATISFIED WITH THE SERVICE!!!!!!!!! CORP YOU SHOULD REALLY CHECK OUT WHO YOU ARE HIRING!!!! | |
| Palo Alto Ca | 6/3/11 |
| i frequently visit the cheese cake factory for its food and somewhat good service. however this time around the food was poor and the service was even worse. i dont expect much visiting a restaurant...all i would like is good tasting food and friendly service. we ordered a salad, hibachi steak and some pasta dish. i should ad that we had ordered these two dished many other times and know the taste of all three dishes very well. the steak came out being rare when i had ordered it medium well. and also the mashed potato didnt have the wasabi butter on it. and the dish didnt come with the 2 asaparagus. when i recieved the dish i was like ok i will send it back. then our pasta dish came. the pasta was dry but it has a spicy taste to it. i asked my wife if she thought anything was wrong with it and she said it was spicy. i looked closely and saw that the pasta had specks of chilli peppers in it. we had tried this pasta dish 10 or more time and never was it spicy. needless to say we returned the dish back. we returned 2 dishes and we had 2 managers come to us and apologize neither of them knowing that we had returned 2 dishes. seriously, if a line cook cant cook a thin piece of meat then they shouldnt be a cook. | |
| Ben | 6/4/11 |
| Hi me and my girlfreind went to eat at the Americana cheescake factory in glendaale california last night we ate after we were done we paid and got off the table and just turned our back walked 10 feet the weighter had came to the table to cleen up already i relized my iphone is not in my pocket walked back ask the weighter he act like he dont know what im talking about and no one had touched the table besides him we ask the mamger to check his cameras he said we cant check the cameras for that then what are the cameras for in the resturant the manager said that his employees are loyal they will give it to him if they had found it but bs they came up on a $600 dollar iphone i will like to have you guys check the cameras because its not fair for a employee to get away with stilling costumers stuff and still keep working and having a job will never eat at that resturant ever again worse experience!!!!!!!!!!!! | |
| Answered | 5/23/11 |
| I'm an employee (server) of The Cheesecake Factory for several years. This company does NOT discriminate. There simply could have been no room for you or your belief in your qualifications may seem like extremely relevant experience to you, but may not be in line with what the management wanted. If you worked at a random restaurant 5 years ago, you're not ready to serve at The Cheesecake Factory. Typically, they start you as front desk or bakery to get you used to the restaurant as you work your way up to server (assuming you were applying for a front-house position). Discrimination is not an issue, qualifications or position availability are. As for food quality; maybe your body just can't handle the peppery shrimp and chicken flavor that is the Cajun Jambalaya Pasta? Not sure what happened there because I know that the kitchen (no matter what location) is continuously cleaned and inspected. Could just be that your tummy couldn't handle the pepper/shrimp at that moment. Or maybe that brand of iced tea isn't your friend? Or you were sitting and got cold air blowing at you and then you didn't feel so good? Many possibilities. Sorry you got sick though =[ Tipping: Never thought Hawaii's location would have bad tipping. That's tough especially when us servers have to tip out on our sales. Something I've always requested is an automatic gratuity of 18%. It would make life so much better lol. But tipping is at the guests discretion and I believe it will never be enforced. Definitely keep pushing for a change somewhere though. @ Laura Sanchez: That sucks for your super bad experience, let me try and explain. Seeing other people get sat before you is because they were parties of 2, 3, and 4, not 9. If you're there at a moderate to busy time, it's hard to make enough tables open to fit a bigger party. So that wasn't the fault of the restaurant, that was a previous group of guests not getting up fast enough. I'm not going to make any excuses for the server but I'll try and maybe give an explanation: They were probably getting overwhelmed in their section trying to perform all of the steps of service we're trained to do. This server may have been a newbie and unfortunately got overwhelmed and made multiple mistakes. The server should have asked for help. You should have asked to speak with a manager in order for your experience to be recognized. That sucks it happened to you. If you do go back which I hope you will, ask to sit in a more seasoned servers section. Trust me, your experience will be way different. That server SHOULD NOT have added gratuity after all of those mistakes. Noooo way. I know when I've goofed up (in my newbie stage) I never did. I definitely don't think you should base your opinion on the restaurant because of ONE server's capabilities or lack thereof. Go again, ask for an experienced server and compare. My 2 cents: This company is awesome to work for. They care for their employees and create a whole world of opportunity. There's a lot of hard work in the training process but it really makes you proud of where you work. If you had a bad experience, don't let that deter you away from the restaurant. Bad things happen but it doesn't define the restaurant. If you applied and didn't get a call back, just be persistent or try again at a later time. They get a million applications daily. I'm a college kid who randomly came across this site and felt the need/boredom to respond. Ciao! | |
| Laura Sanchez | 5/15/11 |
| If I could rate in the negative, I would!!! The Tucson Mall location deserves a negative 10 all the way around. Wait from the time of check in to the time we paid the bill was almost 4 HOURS!!!! We had to wait, and wait, and wait, and watch everyone that arrived AFTER us, be seated BEFORE us. We were a party of 9 but that's no reason to make us wait so long. The service was bad, we had to ask for drink refills, time and again, food was brought out in stages (some of us were served before others,so they had to wait longer) and COLD, condiments were forgotten and needed to be asked for THREE times!, appetizers were never brought out, food was bad, the best thing was the bread basket and then when we'd had enough we asked for our bill. You guessed it! We waited, and waited and waited! Finally, all but one member of our party stayed behind so he could continue to wait for the bill, we got stopped and were accused of trying to leave the restaurant without paying! We want to pay, just bring the damn bill!!!! To top it off, we get billed 18% gratuity for crappy service????? It'll be a long, long time before I go back there again or recommend it to anyone. | |
| Dawn Newman | 5/7/11 |
| The Cheesecake Factory Oakbrook,Il 'was' one of my favorite places to eat until lastnite!My husband and I visited there for dinner and we walked in to a smiling hostess who told us we will be seated in 30min.So we waited for over an hour!Finally after watching Five couples seated that I know clearly came in after us. Because, we were all in the parking lot together and waited behind me in line.I became a bit upset and asked the hostess why were others being sitted before us?And they came in after us.She said she didnt know what was going on and would give a manager a call.The Manager showed up and said there was Two couple ahead of me to be seated but all of a sudden we were called.So what happen to the two couples that was suppose to go before me?My Husband and I was Simply Overlooked!After being seated and ordered a Appetizer, It to like the service was terrible especially since I pulled a LONG string of Blond hair out of my mouth that was attached to crust of the appetizer.I will never ever visit this location again.I felt like I had been thrown to the back of the bus! | |
| Experienced Server | 4/11/11 |
| The Cheesecake Factory is one of my favorite restaurants. I have never been disappointed with food or service. What I am wondering now is, do they only hire college kids or those servers who are under thirty years of age? I have never seen "mature" servers in any of the Northern NJ or San Francisco Bay Area/Silicon Valley locations. Well, guess I will find out soon enough. I applied for a server position today at the Palo Alto location. I have extensive experience as a lead server and have been favorably mentioned in "Yelp" reviews of the restaurant I just worked at. The interview went well and the manager said he would like to invite me back for a second interview. He explained he didn't have a schedule set for the second interview, but he was thinking it would most likely occur this coming Thursday. I will patiently wait to be called. Guess I am a little skeptical, as everytime I applied at a large corporate chain, I have been told my resume, experience and references are outstanding --- but no one will just come out and say "You're old enough to be my Mother!!!" Well damn it, Mother's need jobs too~! | |
| Melinda Olsen | 3/21/11 |
| I was in at the cheesecake factory in cambridge, MA, around 1:30 pm today 3/21/11, and it was my first time being there because my husband and I were visiting from Maine u've heard good things about that specific cheesecake factory. But as a person who owns a restaurant my self I can tell that the lady who took our order at the bakery was extremely ignorant, I absolutely think that she was annoyed with the fact that my husband and I were asking her about the cheesecakes, she seemed like she didn't wanna help us! And for that matter we ended up leaving, because we felt like we were being treated with total disrespected... And next time my husband and I comes to Boston I guarantee that the cheesecake factory of that location will not be in our check list!!! | |
| RICH EN ESPANOL | 3/7/11 |
| In allen, tx the management staff seemed very prejudiced against africen americans... I noticed out of the 30 or more employees i saw employed, only 2 were african american. i wondered if it was per shift or total? | |
| Mom of a server in Hawaii | 3/6/11 |
| My twenty-something child has had a tough time of it working in the Hawaii location in Honolulu. Nice place to visit, but isn't so sweet working on the island when you live there. Thinking that Cheesecake would be like the mainland, it's not. Headquarters HERE THIS>>>>> tipping is almost non-existent in Hawaii! Many cultures who visit DON'T tip! How is one to pay bills, pay for rent or pay for school? Getting stiffed at least six times a shift, especially on dinner bills totaling in the hundreds is common and Cheescake doesn't help. If there is nothing that Cheesecake can do to help educate its customers that in the states we tip other than have it on the menu in small print, why not raise the hourly wage or give them a dinner per shift. Anything would help the servers which in turn will help the attitude towards the customer who doesn't get it! | |
| anonymous | 2/12/11 |
| I am very disapointed in the cheesecake factory in west hartford ct. The first time I went to eat there I had to wait. 2 hours to sit down on the table and another 2 hours for my food. I didn't like the fact how the waitress was very disrispectful and at the end of ther day they have charged me for a cheesecake but they never gave it to me. I also don't like the menagment in that store becauzse how they treat their employees. My husband work there and the first time he got hired the menager made him sighn a paper saying that he cannot take anybreakes which is against the law. Now that they finaly got cough and got fined for it they are treating my husband like trash. They tell him if he ever calls out they will fire him wich I don't think its right. He has never calles out . He has been late yes the times wen there were snow storms he didn't have to go but he did. I meen if this situation doesn't stop I'm going to have to involve the state and then have the place closed. | |
| Ashley | 1/24/11 |
| The lady at the cheese cake factory was very mean we had a parking pass it was 9:30 we got sit down It was the manger it was a two hour wait we were all not happy Because it was a very long wait and she was being mean to us we had 7 people people it was very poor | |
| Carol Bowa | 12/8/10 |
| I dined with a group of older ladies (nine of us) today at the Cheesecake Factory in Roseville, Ca Galleria shopping center. Our food was good & the service was excellent. However when our bill came we failed to see the 18% gratuity was added onto our bill which was about $250. We added our own 20% gratuity to the total amount of the bill not realizing that it had already been added. Our server brought back our money to the table & told us that we had submitted too much money & that the gratuity was included. My complaint is that for nine of us we should be told that the gratuity was included. It certainly was very stressful for us to collect & then return money. I really think that 7-9 people should be subject to this amount. We certainly have never failed to give a generous tip. Being elderly ladies we did not pay attention. Perhaps you could have your servers remind people in a larger party over 7 that the gratuity is included. This same group of ladies go out to lunch fairly regularly & we have never been charged an automatic gratuity in other restaurants. As I went on line to submit this complaint I noticed a large number of complaints about your restaurant. It has always been such a favorite of everyone but it looks to me that you are letting things slip & need to pay more attention to customer service. When I told the manager about our problem with the tip she acted "ho hum" about it. We certainly wouldn't like to see your restaurant go out of business because of poor customer service. Carol Bowa cabowa@surewest.net | |
| JOHN P DENNEHY SR | 11/30/10 |
| OAK BROOK, LA, BEVERLY HILLS ALL 5 STARS ESPECIALLY OAKBROOK, I HAVE BEEN THERE THE MOST. EXCELLENT FACILITY. i ARRIVED ABOUT 5:30 PM, OLD ORCHARD LOCALE IN ILLINOIS (BY SKOKIE/EVANSTON) -5 STARS... THE FIRST THING, OUR WAITER RUDY, GREAT GUY, TALKED AN OUTSTANDING GAME, BUT THE ACTIONS WERE SUB PAR. I ATTRIBUTE THAT TO HIS TRAINING, OR LACK THEREOF. 2. I GOT FOOD POISONING. I DON'T KNOW IF THE FOOD WAS BAD OR A DIRTY KITCHEN. DID I ANGER THE COOKS AND THEY RUINED MY FOOD. I HAD TEA. BOTH TYPES REGULAR AND THE OTHER, SOME KIND OF FRUIT. DOES ANYONE TASTE WHAT THEY ARE PREPARING ? IT WAS HORRIBLE. BOTH TEAS. 3. I GOT THE WORST STOMACH ACHE RIGHT AFTER I DRANK SOME OF THE TEAS, HAD SOME BREAD AND WAS SERVED PASTA JUMBALYA. I NEVER EXPERIENCE ANYTHING LIKE IT BEFORE. I ONLY ATE THE SHRIMP AND CHICKEN, NONE OF THE PASTA ETC. IT WAS THE WORST MEAL I EVER HAD. I WORK OUT HARD EVERY DAY, BUT FELT WEAK LIKE A BABY THE ENTIRE DAY AFTER. 4. THE MANAGER OF THE RESTERAUNT WAS NOT GOOD AT HER JOB. IN FACT I WOULD SAY SHE IS A DETRIMENT TO THE GOOD REPUTATION YOU GUYS HAVE WORKED SO HARD TO ACQUIRE. I NEVER SEEN A HUMAN BEING SO ILL SUITED TO A POSITION IN MY LIFE. ATTITUDE, WORK ETHIC, TRAINING, ALL THE NECESSARY QUALITIES OF A GOOD EMPLOYE FLOW FROM THE MANAGEMENT. SHE DEFINITELY DOES NOT HAVE IT. I CAN JUST IMAGINE HOW INEPT RUDY'S TRAINER WAS. I CAN'T BLAME RUDY. I DO TOTALLY BLAME THE MANAGER. SHE IS PAID 60-70K A YEAR(OR MORE) TO MAKE A PROFIT AND PRODUCE A GOOD QUALITY ENVIRONMENT. I WAS DEFINITELY SURPRISED TO GET IN RIGHT AWAY AND THE PLACE WAS EMPTY. GRANTED IT WAS A RAINY MONDAY NIGHT. BUT EVERY TIME I WENT TO OAKBROOK, IT WAS ALWAYS BUSY. SHE(THE MANAGER) NEEDS TO START AT AS A BUS PERSON AGAIN AND WORK HER WAY UP IN A GOOD RESTERAUNT. SHE WILL PROBABLY BE TO FULL OF HERSELF TO EVEN RECOGNIZE HER MISTAKE. SHE IS ALSO A HUGELY NEGATIVE PERSON. NOT A GOOD QUALITY FOR A MANAGER. A MANAGER NEEDS TO POSITIVELY MOTIVITATE HER CO-WORKERS. NOT BEAT THEM INTO SUBMISSION. I WAS AT THE FRONT DESK RELATING MY DILEMMA TO HER AND WHEN I SAID MY PROBLEM, SHE DID NOT ASK HOW I FELT, BUT PROCEEDED TO ARGUE WITH ME. MORE CONCERNED ABOUT OTHER CUSTOMERS POSSIBLY HEARING ME. SHE ASKED MY NAME AND THE ONLY PERSON PAYING ATTENTION TO MY NAME WAS A BIG BLACK GUY. HE REPEATED MY NAME CONCISELY, OBVIOUSLY, NO ONE ELSE WAS LISTENING. I SUSPECT THAT FACILITY IS NOT PROFITABLE. WITH THE RENT YOU PAY, AND JUST THE MAINTENANCE COST WOULD BE ENOUGH TO CAUSE IT TO BE UNDER WATER. IF YOU CARE TO KEEP THAT LOCATION, CHANGE THE MANAGER AND GET NEW GOOD PEOPLE AT ALL THE KEY POSITIONS. OTHER THEN THAT, JUST LET IT GO. OLD ORCHARD'S PRIME SEEMS TO HAVE COME AND GONE. IT IS A PITY. I SUSPECT YOU GUYS WANT A PRESENCE ON THE NORTH SIDE OF CHICAGO. JOHN P. DENNEHY SR INTEGRITY 1ST MORTGAGE 8505 W 183RD STREET SUITE E TINLEY PARK IL 60487 708-687-8007 | |
| Bob | 11/19/10 |
| Khalid. They didn't except your application so what? Go apply somewhere else. Get over it. Its life dude! You're not going to get excepted everywhere you want to get excepted at. I don't work for Cheesecake, but thats my advice to you. | |
| Mr. Mallory | 9/7/10 |
| During the month of August I applied for a position at the Menlo Park Mall location in hopes of securing employment. On September 7, 2010 I entered the same location to see the status of my application. I asked the receptionist if they were hiring & told her that I had filled out an application. She asked for my name in writing, & said I should take a seat until the manager could be made aware of my presence. About 40 minutes later I was still waiting without so much as a we will be right with you. I had no idea as to who management was because during the duration of this time I was ignored. During which time I noticed not one minority was employed in this establishment. Eventually another gentleman of caucasian decent also approached the receptionist & I overheard her tell him the manager will be with you shortly. Maybe 10 minutes later a man came over to get the young man & that was the first instance in which I was overlooked. None of the staff acknowledged me or asked if I was being helped. So now the young man who was waiting was now being interviewed although I was waiting longer than him. Finally the man who I assume was "the" manager came over. I say assume because he never introduced himself. He simply asked if I submitted an application...as I am thinking,"What happened to the one I submitted?" He then said if you did not get a call back they were not interested. I then am thinking, "It took you almost an hour to tell me that?" he said they were looking for someone who was fully flexible with experience I told him that I was experienced, as well as fully flexible. He then stated that they wanted someone with recent experience. I then spoke of my employers where food service was part of my job description...& was told fast food was not what they had in mind. I also said That I was a fast learner, & eager to learn. Also that I was soon to enter into school to become a chef. At this time I was asked if I wanted to fill out another application. I am a well dressed, articulate, charismatic African American with an impeccable resume with many years of customer service under my belt. Could someone please tell me what it is they are looking for that I lack, because it clearly smells like discrimination to me. I look forward to your attention regarding this matter. Sincerely, Mr. Khalid Mallory Kmallory28@yahoo.com | |
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