104 Reviews For The Bon-Ton Stores, Inc. Headquarters & Corporate Office


Yesterday I purchased a purse at the Herberger's store in Northtown Mall in Minnesota # 341. The purse was marked $89.00 and there was an instore 25% off. I also had a $20 rewards coupon bring the purse to $46.75. I was pretty proud of the my deal until I got home and realize there was a sticker ontop of the price sticker. Carefully I pulled the top sticker off revealing the regular price of the purse as $64.00. I am pretty disappointed with Herbergers and feel cheated. I will continue to shop there but I am very much aware of this practice and will watch more carefully.

So Sad

carefully reviewed my background....thats to bad I wasnt hired for that reason because I would work for free to show you what Im capable of. I have all the experience. But unfortunately my background wont allow that. I have noticed over the years you continue to hire for this position in Lansing MI and its sad because it wouldnt be like that if I was hired. I have realized I will never be hired by your company because I have a crime in my past(non retail) and thats the saddest thing of all. This top company talks all about equal opportunities and yet they dont even follow it themselves.

Billing/cash receipts

flWhen Bon-Ton changed banks which received our account payments, they did not offer effective follow up to those who may not have received, or noticed this change. Our payment was mailed to the original bank, which cashed the check, received the money, and kept it. Follow up with Parisian resulted in copies of the cashed check mailed to their office (repeatedly), but not credited to our account. The loss of customer service in the store is bad, however, the lack of an accurate and responsible office to follow up with at corporate offices is inexcuseable. To date(months later) our account has not received proper credit for a payment. I don't want more discount coupons. I expect respect as a customer who deserves proper service at all levels of the retail process.

Herberger's in White Bear Lake, MN?

We love your stores!!!! Our K-mart went out of business in White Bear Lake, MN and so many of us think it would be a great location for another Herbergers! It's right off 694 near Maplewood Mall and Sam's Club. We've always wanted a Herbergers closer than the Stillwater or Rosedale stores. We would love it if it is a possibility?


I have shopped at Herbergers in Mankato mn. since it arrived here.I have always been satisfied with cust. service from the Co. until this week. U offered a $30. coupon on a $50 purchase plus the the 10% senior dis. I shopped checked out my home dept. stuff not applicable on the coup. and then checked out my other stuff to atune of $94. only one item was incredible val. not allowed on coup. I had to return one item that didn't work out return price was 9.89. I knew I was in for a difficult moment. because part of the 30 dollars was on their 4.39 and I wanted that returned also because I bought more than 50 dollars Store Mgr. was bought in and I gave her a firm choice return total $ or I return everything. she had to overide the computer and return the am't I wanted and said U need to let the headquarters know. so I am. I do surveys for herbergers. U need to be clearer and HONEST with your coupons. or don't have them.


Please just list what we can use the coupons on! It is very hard to shop in Herbergers in Ottumwa, Iowa, you spend so much time trying to figure out if you can use the coupon on an item. Either list what you can use them on or just quit sending them out!

store policy

My daughter and i were shopping in your store in Butler,Pa on black friday,and we were so dissappointed about your coupons for $10 and the 25% off coupons you could not use them on anything and there were hardly any cashiers the lines were extreamly long,so we left this was my first time in your store and definitely the last!


I placed an order with Carsons on Wednesday (before Thanksgiving) and received my order in two seperate shipments which was fine. However both shipments that came were WRONG. I ordered a size 8 boot in brown and received a 12. I also ordered a size 8 boot in black and received a size 5. When I called the customer service they basically told me there was nothing they could do besides send me a UPS lable and i would have to drive there and return them and of course they no longer had the boots in my size. They did nothing to help me they were very rude and on top of that. I had to drive to UPS twice to send back the shipments because this was two seperate occassions. I asked to speak to a manger and it's a week later and still have not spoke to a manager. I will no longer shop with them. Their customer service is the worst I have ever experienced. Not to mention because it was a holiday sale I lost out on the coupon and could not get different boots at the sale price. I actually reported the company to the Better Business Bereau since they were so unwilling to help me with anything.

Bon Ton

The BonTon Black Friday sale looked good in the paper. I found my items and proceeded to the very long line at 11:45 I checked out at 14:45. At 1300 the Doorbusters ended and the registers no longer scanned the sale price in. The associates had to look up each item in the add. The sales ladies were very, very slow and questioned each item even if the customer in front of the other had the exact same merchandise. The coupons were a joke, the associates refused to take them even though we were in line before 1300. I will never enter the BonTon again. I am surprised they are still in business.

Olean Store, Olean, NY

I really loved the Black Friday sales. The clerks were very helpful! Keep up the great work Olean!


The only way they are getting 1 star is because it is the minimum. Those $10 off coupons in the paper a day before Thanksgiving to get you in the store is a big JOKE! You can not find one thing in the store to use it on. Can not be combined with any other offer or sale - everything in the store is on sale! Why even have them any more. It's so disappointing. I left feeling insulted.

after visiting the oil city bonton my husband and i have cut up our bt cards..so rude and the management is not anyone i would want to work with everyday someone should take notice of them alot of people are doing the same as we did the management needs cleaned up

not a good move

I went to the Bon Ton in the Southgate Plaza in West Seneca NY to shop; the new changes in the men's department were a bad move. They shoved the department into a back corner of the first floor. It was so tough getting in and around displays. I was so frustrated I turned and walked out and will not go back to that store to shop for men's clothing. I felt as if the department was simply an after thought.

Never shop there again

I have had it with Herberger's coupons. I bought a coupon book for $5 as a donation, which is fine, but next time, I will just give them the donation, the coupon book, like all coupons from the store, only work on like 3 items. Every item we tried to use the coupon book for was a "super buy" or "super double great bonus buy". Those coupons and the store are super double great bonus joke. Done and fed up with them, what the corporate office is doing to it's employees at the check out counter is disgraceful. The cashiers get the brunt of the consumer anger when they are told that their coupons are not good for this item or that, because it was a super duper fantastic great buy. Even though it is just the ordinary everyday price. This department store is a joke. Kohls and Macy's go over and beyond to give as many discounts as possible, not Herberger's.

I have never been in such a mixed up store in all my life. Oil City BonTon store 21. The HR person and the Loss Prevention is a joke and the General Manager is just as bad. He has to ask someone else for help for everything. Never see him doing anything to help a customer and be nice but a time when i did see it he gave the run around and he didnt fool anyone he had no idea what he was saying. There is alot of us that shop that store and we will not ever go back. What kind of a place are they running.Very irresponsible and I have heard them pushing there employees to the point that i would of told them Give Me A Break!

Bon Ton Management is horrible. They have uneducated people who think they know how to run a store, and end up looking very foolish and ignorant.

Worst store ever.(Wilmette Il) It is a mess, never anyone to help with customer service, and management needs to replaced with people who can actually do the job and have management expierence.

The service at the piqua Ohio store is horrible. You can never find help when needed. Management there is a joke. I have shopped at Fairfield commons and there store is not a mess like piqua's. they need management overhauled and soon or everyone will just go to kohls. They treat you better there. No questions asked ever on returns or coupons. Your coupon policy sucks.

As a recent former employee (of my choice! because of conditions) I must strongly state my concerns only in hopes that the newly hired president will utilize this information to help create a better work environment. I understand that many companies are struggling to compete and stay afloat today but get off your asses! and go undercover as an employee for just one day! particularly the day you decided to offer customers 50% off of a $100.00 purchase! This was my #1 reason for jumping ship, after experiencing this coupon chaos for the third time,and watching customers blatantly bitch out sales people who are understaffed and trying their hardest. Corporate has tied the hands of store management so it does no good to complain to managers, go directly to the Bonton president! And yes potential customers... the stores do have a product search program in place but the computer Guru that came up with it is the only one who knows how to work it! Prepare to wait in line for 30 minutes plus!I have been awarded every recognition possible for 30 years as the nations top service provider and have been proud to assist clients, In my last year while trying to measure alterations for gentlemen who are purchasing full wardrobes, I was constantly called away by load voices screaming across the floor "Hey You! does anybody work here?" Brandon, let me know if I can help you! You have my contact info.

I just shopped the Goodwill sale at the Herberger's Store in Stillwater MN. I had excellent service. My check out associate went above and beyond to assist me in getting the best use of coupons and deals. Linda & Rebecca are great ambassadors for Herberger's. Jan also assisted me with merchandise selection to put together an outfit for a job interview. Again, I can't say enough about the excellent service I received.

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