371 Reviews For Spirit Airlines Headquarters & Corporate Office

Could not speak to a Human

Your Customer Service line is completely useless. I tried to call and speak to a live person for over four hours yesterday, spending at least 1 1/2 to 2 hours on hold listening to some recording tell me "thank you for your patience; we'll be right back." How could they come back? They never were there. Talk about frustration - I was livid. You either need to hire more people to man your customer service phones or hire better people to do the job they are hired for.

Where is the zero star option?

I thought At&t was the worst, but Spirit beat them. Never flying again with them.

common crooks

Lied to concerning fares and charges for a seat, luggage and just laugh in your face. Also blame, instead of taking care of it customer's. The seats are no more than a milk crate with some cotten batten for a back. Yet after you pay for your flight they add a charge for the seat. Where would they expect you to be if you took a flight. Common sense and honesty are not within the "spirit"of airlines.

Avoid Flying Spirit Airlines At All Costs

Flying for the first time on Spirit from Atlantic City to Fort Lauderdale was good and bad.Going down to Fort Lauderdale...no problem.Due to technical difficulties with their web site,I was unable tp prepay my baggage for my flight home.At the airport, I told the reservation agent my problem and she said "too bad...my hands are tied...that will be $90.00 to check in (2) bags". I had no choice but to pay the outrageous price.Their customer service department acknowledged that "some customers have experienced technical difficulties with the web site(sounds like a pattern here) " but too bad.You have to pay the higher price of $90.00 vs $50.00 (if i was allowed to pay on line). So for $40.00,they have lost a customer.I will never fly Spirit Airlines again.I will tell friends, family and business associates to avoid flying Spirit Airlines at all costs!

many thanks

I fly from ACY a quite a lot, the people at ACY are the greatest. I have read all the negative comments and I have only encountered a few tense moments. I am a double amputee and both ACY and FLL representatives are very helpful and generous. Even with the negative comments the airline will always be a positive spot in my life.

Spirit doesn't give a sh*t about the customer

My flight today was delayed over 4 hours. When I called the customer service number to see if the delay was going to hold (so I didn't have to hang out in the airport for 4 hours), I stayed on hold over an hour before I gave up and hung up. When I got to the airport, we were told that the aircraft had not yet left Atlantic City and wasn't scheduled to do so for a couple of hours. If Spirit gave a sh*t about the customer, someone would have answered the phone and given us this information that way we could have done something other than wait in the airport for the 4 hours. I will never again fly on Spirit. Giving a rating of one star is far too generous.

Boycott Spirit Airlines They Are Awful and A Rip Off

Worst airline ever!!! What looks like a good deal really isn't. They charge you addtional fees for everything including just to print out your boarding pass for you. My luggage fee for one small carry on was $100! I could have mailed my luggage home for less. Surprised they don't charge you a fee to use the bathroom while you are on the plane. Their "toll free" number just gives you a list of non toll free numbers to call. You can't get a live person on the phone to complain. A lot of unhappy customers on my flight complaining. The Spirit staff's only comeback was to start bad mouthing Southwest Airlines. Boycott Spirit because they suck.

No refund

on 4/11/2013 i had a flight from minneapolis to chicago canceled due to weather. spirit employee told me they would not be booking anymore flights until 4/13/2013 and i would be reimbursed. however, i had a return flight the same evening on another ticket. i asked to be reimbursed for that flight also. they said no because that flight wasn`t canceled? if i couldn`t make it to chicago, how was i to take my return flight?

Worst airlines

My experience with spirit airline was my worst nightmare,I would wish that for my worst enemy.I brought a ticket roundtrip from Fll to Haiti on 03.21.13 returning on 04.14.13,I call them 24hrs to tell them I woud not be able to travel on 03.21.13,I would like two days later they charge me twice the amount I paid for the roundtrip.I brought a one way ticket to Haiti on 03.29.13 thinking that I would be able to use the other half to return,when I get to the airport the cashier told me,I would not able to use the other half,because my ticket was forfeited I have to buy another ticket to get back,I told her I want to use my ticket to go Haiti when I get there I will buy another ticket to get back.the cashier told me since I am a Us citizen I will not be able to travel one way,because the Haitian governement require all Us citizen to roundtrip there I have to buy a return right then and there,I pay at the airport for me to return from Haiti on 04.14.13.on 04.14.13 I went to the airport in Haiti to return the cashier told me my flight was booked from Fll to HAiti on 04.14.13,I told the cashier at Fll airport I paid $108 for returning flight Haiti to Fll costumer service told me I have $274 to return and I am to forfeit the $108 for the ticket paid at the airport in Fll.I pay $274 to return to Fll,when I got here in the US I call them it takes about 45 minutes before I get through costumer service,they told wait for 7 to 10 business days before they can give a response and they may not be able to give me refund,because their own policy.please be advised try to avoid this airline at all cost

The worst airline ever in history

Spirit don't even deserve one star...I made it to the airport at 640am my plane didn't leave until 730am and they told me that i missed my flight because i was to late they didnt try to work with me at all and it was not crowded at all then I had to pay $170 for another flight ridiculous...they really should close there doors TODAY they are really getting out of hand with the prices and to make it bad I live 20mins away and I made it back home by 730am SMH RIDICULOUS


The FAA should have this company closed immediately. No CUSTOMER SERVICE, false advertisement and they give you 100 or more phone numbers to call. Once you get someone to answer after an hour or so, they are worthless. This company is worse than the PAYDAY LOAN company's.

It is IMPOSSIBLE to get a live person on the line, once I did, they disconnected before I could discuss my issue. I was billed for the $59.95 Free Spirit club and forgot that I even signed up for it. What a rip off. The recorded messages state that no credit will be issued, I would at least like the opportunity to talk to someone about it.

Spririt should close its doors

This airline is terrible! Customer service is awful and its totally unorganized. Their policy is ridiculous and it seems like the agents are trained to defraud. I tried getting on my flight day along with a million other people. We were denied the right and sent to customer service. At customer service i was told that my since i missed my to flight, my return flight would be cancelled and if i wanted to keep the flight, I would be charged $125 and the difference in the fee even though i am not cancelling. The next available flight ws the next day. I had to book on another airline and pay additional fee to keep the flight. That was bull since i was there in time to catch the flight. Additionally, the security line stretched from one terminal to another. It was ridiculous and i hate Spirit.

Please do not give false advertisement. My sister was told she would get a free flight when applying for a credit card. So, she applied and was declined. When making annoucements in the future, please let customers know they will only get the free flight if accepted. I will never fly spiirit in the future and my friends and family will not fly also due to false advertisement that provided poor customer service.

This is the worst flight ever i was in the airport for 2 hours for delay then we board the flight and i am sitting on the plane for almost 2 hours now with no reason of whats happening ,nothing offerd to drink...so disorganize and unprofessional staff....flight 339 on march 6,2013...do something about it

Worst Flight

I was on flight 356 from Las Vagas to Chicago Il on March 6,2013 it was the 5:20 flight I was in row 22 seat c. The passengers in row 22 seat a and b where so rude the F Word was used for most of the 3 hour flight. She put her Butt in my face, she was drunk, and the FLIGHT CREW did nothing to control things. I would like to talk to someone about this,.

Horrible flight....not worth the price...u will pay in baggage fees

Worst company ever they charge for carry on bags...had to pay $140....for 2 checked bags and 2 carry on....land the flight attendants are so rude and ghetto ....real life soul plane

Dec 8 to Dec 15

this is one of the worse airlines I ever flew, the planes are dirty, bathrooms gross, flights are always delayed, misinformation about price of luggage, my reservations where made back in july 2012 before the price increase I was suppose to be grandfather in before the new price increase they charge me 180.00 both ways. the security at Latrobe sucks (you don't feel safe). Rude associates working behind the counter, kids & dogs in the back runnng around. I will never use Spirit again.


My college son missed his flight because he wasn't feeling well this morning. I called the airline to tell them we needed to re book his ticket and they told me the entire reservation including the return trip was forfeited. They just stole $450 from me. Why shouldn't he be allowed to use the return ticket? .

Spend your money elsewhere

I am in the Army and came down on orders overseas unexpectedly. I had booked a flight to Las Vegas for myself and my wife 5 months before my deployment. I also purchased the insurance provided by Chantis just in case. Unfortunately, my worst fears came true. We had to cancel our trip to Las Vegas and lost out on $651.56. I spoke to someone in India which I could not understand who stated Spirits policy of $230.00 cancellation fee and the rest will go towards a future flight. I'm sorry but this same situation happened to me with American Airlines 5 years ago in which my voucher expired. I called Chantis and was able to speak to actual American citizens who were very helpful and friendly. I made the mistake of not reading the reasons for a trip cancellation which are very few and military service is not included. My advice to those who pay their hard earned money is to read the fine print and research your purchases. I made the mistake of assuming I was covered and it cost me $651.56.

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