Six Flags Corporate Office & Headquarters

I have been the coordinator of my schools reading club for more than 20 years. When there is a problem, it is virtually impossible to contact anyone for help. This year teachers wanted to go back into the website to see which students were to get the tickets after they arrived and they were told that their passwords wouldn't work. When they requested a new password they either didn't get one or were given another one that didn't work. All we want to do is pass out the tickets. Why can't we get help?

me and my family are always driving to Six flags over Texas and the last time I was there I had a problem with some tickets I bought in advance, when I tried to contact Guest Relations they gave me the runaround and never called me back like they said they would. I ended up paying for tickets twice. Once at the door and the ones I got in advance.

This people have no customer service skills at all, I've been wanting to talk to someone about some tickets that I bought online and didnt work and they've been giving me the runaround, If they think I'll let this go they got another thing coming. I want my $300 back.

I have a very complaint with Six Flags Magic Mountain today- November 3, 2012. I have a Season Pass, and I have my Flash Pass Frequent User card. I have rented the flash pass 4 times this year, and today when I came to Six Flags Magic Mountain, I thought I can rent my 5th rental for FREE, Guess what? The Guest Relations would NOT ALLOW ME TO GET IT FOR FREE, as I would have to pay $90 to rent it, when I thought for the 5th time it would be free! Their reason for not allowing it is because I got this Flash Pass Frequent User Card at Six Flags Discovery Kingdom in Vallejo, Ca in July when I was there for 1 week. For getting this 5th rental Flash Pass for free they say it has to be at the "same park" when it was first bought!! This is NOT fair at all and they refused to do anything for me- like getting at least a good discount- more than what I was going to get for my Season Pass discount!! I refused to buy this 5th rental pass for $90, so instead I left the park- Very pissed off!!!

Look at all the negative complaints.Does anyone know corp email address?

My family and I are season pass holders. We visited the park at least three times this summer and had a great time. However, we visited this past weekend and were really looking forward to all the fright fest activities. We made sure to purchase the combo bracelet that would allow us to try all five activities. The receipt stated the activities would begin at 6:45 and that the last line would close at 9:00 an hour before closing. We arrived at the first line to the haunted manor at 7:00 and stood in line for about 45 min we asked the ticket booth guy how much longer was the wait time from the point we were in? He replied we had about a 45 min more wait time to get in. We realized that by the time we got out that function it would be close to 9:00. If we were lucky we would be able to attend 2 of the activities, but no way were we going to be able to attend anymore of the activities included in the price of a brace band. We decided to go to guest services and try and get a refund, since nowhere on the receipt did it state “NO REFUNDS”. When we got to guest relations we found three other families in line waiting to complain about the exact same thing we were there for. We tried to reason with them and asked that they charge us for two of the attractions since that’s all that due to their schedule we would actually be able to enjoy. They refused to and never even offered us any solution instead we were all ejected from the park. So in conclusion guest relations means you either agree with us ripping you off with a smile or you will be kicked out the park even after spending all your money with them. One of my guests was not even allowed to use the rest room before walking back to our cars.

I personally had Great help from the online customer service rep Freddie, who than made my "local" six flags great adventure customer service rep (David), be able to easily assist me with season pass tickets i recently purchased. i had called the six flags number on from the website(AFTER HOURS) and the number didnt connect me to anyone or anything... no help at all. But.. THE NEXT DAY DURING REG BUISNESS HOURS, and after a 10 minute wait, i was connected with a rep from the local six flags who than helped me and got me on my way. i came across this website between the late nite order i made and the next day.. and returned to say i was 100% SATISFIED

Does any one from Six Flags Corporate Headquarters read any of this, this is going to hurt Six Flag.

Disgusted, I was charged for 2 season pass tickets, instead of the buy one get one free which I provided him with the soda can and he took and never returned. The clerk just went ahead and did his own thing. Because I was busy chatting with friends and family I did not notice. Got to midday,while on line to purchase food. I pulled out tickets somewhere and clerk suggested we take our " pictures for the season passes in order for it to be validated." I was like I didn't purchase a season pass we had the soda can for buy one get one free. The clerk at the entrance charged me and my 5 year old. Which I did not want, went to guest services and spoke to supervisor who said they do not issue refunds. Six Flags you're a rip off. I have not used these passes and you can verify this. I am requesting you return my funds, this is consumer fraud. I've done my research and found similar complaints online. I am giving you the opportunity to return my funds before I consult with a Class Action Attorney

i ride this today,(first ride arrive the park take 1 hour) but after this ride. They kick me out the park.and no reurtn to park 1 year is 1 full year ..is no enter to park ..is 100 feet before the sell ticket area. You can see a Blue line print on floor REASON .SAFELY .I holding a camera when i ride. THAT ALLIn my 1 hour waiting time in line. IS NO WARNING SIGN to say anythings. WHen i holding camera get in the ride. NO employee warn me,but they will take action after u ride.

My family was treated like criminals! My son ejected from the park for holding his cell phone on a ride. The following is a letter I wrote to the Park President that explains what happened at Six Flags Great Adventure, Jackson NJ: Today I took off a day of work so I could treat my three kids and myself to a fun day at Six Flags. I have been a regular visitor to your park on an annual basis, but I now will vow to never return again. Today we were treated like criminals and evicted from your park after only our second ride. While waiting in line at Kingda Ka we all watched a girls cell phone come flying out of her pocket and crash to the ground. As we boarded the ride I told my son to hold onto his cell phone tightly so it would not fly out of his pocket. I did the same thing. When we exited the ride two security guards stopped my 20 year old son with a picture in their hand of him holding his cell phone. The asked for identification and to verify it was him in the picture. After they explained the policy of not being able to hold a cell phone on the ride they told my son he is being evicted from the park because that is the policy. I asked for the Supervisor and proceeded to plead with them to just give us a warning. We honestly did not know this was against the parks policy. They kept repeating, "there is nothing we can do". I asked them to show me a sign that posts this warning. They pointed to a set of signs that were blocked by other visitors sitting in front of them. They actually had to ask the visitors to move so they could show us the signs. The conversation with us was about 15 minutes long. They did not pull us aside to confront us. We had people staring at us wondering what type of crime we had committed. We even had one woman come to defend us telling the security guys that she saw numerous kids with their cell phones on the ride. Why did we get singled out? I am a 48 year old father with a steady job within the government. I consider myself to have 3 very well behaved kids and I always instill the importance of following laws and that most rules are put into place for safety. I understand your policy and why you have it. My complaint is that we should have been given a warning instead of being flat out evicted from the park. As a father I could assure you a warning would have been sufficient and I would have made sure my kids did not carry their cell phones on any ride for the rest of the day. Instead we were on display for everyone to see us get reprimanded, escorted and thrown out of your park after only being there for a little over an hour. It was very humiliating for all of us. I have told this story to quite a few people already and they all had the same reaction, "couldn't they have just given you a warning?". If this is your no tolerance policy, then you need to reconsider it. I came to your park today, paid for parking, bought 4 tickets, and had over $200 in my pocket to spend on my kids and we get kicked out after two rides. I will not waste any more time at any of your parks. I do not need the aggravation and embarrassment that I received today.

Your website is a MUST for all Kris fans-you mngaae to show off Kris' best attributes in your posts -including the ones we can only HOPE to see one day!

This past Saturday my family went to Six over Georgia with some friends. It was my kids first time going so they chose special friends who had gone several times before to go with us. Everyone was very excited until an employee made our friend get off a ride because, " he did not have two natural legs." He was told this in front of everyone. He was devastated and embarrassed. I was appalled for anyone to say this to a person, especially a child. Like I said, he had a season's pass the year before and has ridden all the rides. His parents spent an hour trying to get a straight answer. Eventually, they told him he could ride all but 4 rides. So, we went about our day. Then, he was taken off another ride and told again he could not ride because of his prosthetic leg. Once again, in front of everyone. After this incident, he was told he could only ride the water rides. This is unacceptable. I was appalled at how this situation was handled. The employees actions were unacceptable and this policy is wrong. However, if this is going to be the policy of the park, people should be made aware before they ever enter the park and some time should be spent on training for their employees on how to treat people with kindness and dignitly. I definitely learned that Six Flags is all about the might dollar.

5 season passes using payment plan...but ATM card was lost and final payment declined on 14 May 2012. So, Rep. said the cards were all deactivated on 21 May 2012 and I had 90 days from date of deactivation to reactivate passes. Tried to reactivate cards before the 90 day suspense and and very disrespectful reps gave me a lot of crap and the run around about how I was given the wrong information (said managers would call me back and the Guest Service at park could assist me (who also promised that managers would call back and lied. This is my 2nd attempt to get corporate involved who don't seem to care lat all about loyalty and respect for customers from reading theses posts...and I will take you to small claims court if need be....

We were in the kids section at Great America (Gurnee, IL) and my 2 year old baby began crying before the little boats began and before the employee began to set up. I asked if she can let me grab my baby and she gave me attitude and acted like it was the end of the world. After asking her for supervisor, she covered up her name tag as if I didn't see it already. Roniya is the worst employee ever! If you don't like working with kids... Then quit and get a job outside of a theme park!! Especially the kids section... This place is nothing like DISNEY!!

Was told by rep that acount would permanently be deactivated if new credit card wasn't on file by 21 Aug 2012 to make last payment for season passes. On 20 Aug 2012 I was told that the rep gave me the wrong ifo but they couldn't do anyhing about it since I was now past the 90 day period for reconciling the account. The rep had told bme that my account was deactivated on 21 May 2012 and I had 90 days from that date or 21 Aug 2012. I called guest relations and they were rude about the whole situation and my number has been taking down for Managers to return a call but still this has yet to happen. Policy as taken from online: What if I need to change credit cards or my credit card is lost or stolen? You may visit sixflags.com/payments to change your payment type or even pay the full amount owed. Changes in method of payment and early payment must be made at least three days prior to the regular payment date shown in the Easy Pass Payment Schedule to ensure that they take effect prior to your next scheduled payment. I received a notice that my Easy Payments Plan account has been deactivated. What should I do? First visit the sixflags.com/payments portal. If necessary, update your payment information with a new credit card. Your card will be automatically reactivated after we receive your payment. If your payments appear to be up-to-date and your card is still deactivated, please contact us at (407) 557-2880 and we will help you resolve the issue. What happens if I do not resolve payment after my Season Passes have been deactivated? If the charge doesn’t go through, you have 90 days after deactivation to clear up the payment. After that time, the Pass can’t be reactivated and you will forfeit any amount that has already been paid.

To whom it may concern- I recently had a very disappointing time at Great America on August 17th. I live a couple hour drive away from the park & checked your website before I left. The website said you closed at 8:00pm(Very strange for a Friday in August!?!) but I went anyways. I spent A LOT of money buying tickets & food & souvenirs. Then to my surprise at 7:35pm I was told that my party could not get in line for a ride because it was under 30min to park close!!!! There was a time that as long as you got in line before close that you could still get on the ride. Another thing from the good old days taken away I guess. But, why don't you tell people on your website that the rides actually close off to people getting in line, 30min before park closing? I would have been nice to been on another ride instead of in my car ten min before the actual park closing time!

Hello. I am wondering why any number I try to dial on the 6 flags: Great adventure site doesn't work at all. The main number for the website says that it is out of service. Please tell me what number is functional on that site so I can reach a customer service representative, please. Thanks you.

We were at Great America in Gurnee IL on August 3rd and the security person dropped my daughters Iphone from her purse and it broke. After numerous phone calls that day they said they needed the original receipt and the phone. We live in WI and don't carry receipts for phone with us. I said I would PDF it and email it to them and they insisted they needed the original receipt. I also told them I would no way give them the phone because one never gets everything off the phone. Finally the guest relations guy said they would replace the phone and we could email the receipt to them Well now they don't return my calls as I am trying to verify the email address. I have left three messages and no call back yet. The new Iphone without a contract was almost $800.

I am writing with disgust about a visit that we made to Siz Flags in St. Louis on 8-13-12. My sister was dumped by her long time boyfriend and she took the day off of work to go to Six Flags in St Louis (her favorite place) to try and feel better. The day absolutely sucked for her. Her favorite rides are the Mr. Freeze and Batman. She was embarrassed by staff at Six FLags when they told her that she was too big to ride both rides despite the fact that she is smaller than last year- and she rode both last year. The twirps that treated her with disrespect should be ashamed. So should Six Flags. And if that wasn't enough- one ride she was on with my 13 year old daughter was unlocked by staff and my sister was taken off of the ride because of her size. Then- my 13 year old was forced to ride the Mr. Freeze by herself because staff would not let her move to sit with her older brother in the next row. Their reasoning was because the ride was locked and ready to go. They sure released the ride locks to kick my sister off!!! Really???? I am sickened by this. I smell prejudice - better yet I smell lawsuit. I want answers and I want them today!!! Thanks for making my sister feel worse!!! Great job!!! Cinda Carrigan