Sears Corporate Office & Headquarters

I was hurt on a dishwaehetr call. Called my manger. Went to concentra. Advisewd me of a hand being brunt or a chemical reaction. Advised HR and manager. I missed one day. ON light duty for 1week. Escreen called after injury.(had to do drug test and alcohole)ask If i used meds for my lower gi promblem i said yes. He said sometimes they come back postive for thc. 1 weak later i was fired.(i dont used drugs) nOW IAM HIRING A LAWYER TO DEFEND MY GOOD NAME.Watch SEARS CORP bad news

I had to use Sears Repair through my Home Warranty Company to repair my washer. Horrible service! They sent out a repair man to complete the job with no parts, he then rescheduled for a week later and told me the part would be sent to my home. Parts never arrived but the Sears Customer Call Center told me it was sent and signed for by some one I never heard of. The part was then sent back to the Sears Store and I scheduled the appointment for 8-12N no one ever came. Now I'm being told the technician will be out today from 1-5pm. Sears Repair is the worse service ever. Do not use them. Sears was supposed to have a good reputation as an American Company.......Not anymore.

I purchased 20-32" televisions on Nov 23, 2011. 10 of which were wrong and they sent 26" TV's. The driver told me it was easier to refuse the delivery due to they were mixed with the 32" tvs all wrapped together. So I did. I have spent countless hours, and endless emails trying to get my refund of $5,291.78 ! They sent me email after email stating that UPS showed the tv's were delivered AND signed for. I kept begging them to call me, or to provide me with the detail that showed them that.....Nothing. Just generic email responses. FINALLY today I spoke to a "case manager" Leanne, in the Des Moine Iowa location, and she is my hero. She found out it WAS NOT UPS that delivered, it was AIT Worldwide! She saw the refusal, and that the TV's were received back to the Jonestown location! UNBELIEVABLE that this whole time the incompetent people working at these "Call Centers" were insisting that I received the TV's! I hope to receive my refund in 5-7 days after 2 long months of dealing with Sears. Thank You to Leanne in Des Moine! She deserves a raise, and Sears should seriously look at who they hire, and how complicated they make things for consumers. I spent over $30,000.00 last year with Sears for our business, NOW I guarantee that I will spend it with someone else. I understand why Sears is going down. Very disappointing.

I saved and saved my accumulated 'points' in order to purchase a desk for my home office. The desk was for sale at sears marketplace. I ordered the desk November 2011, 2 weeks before my birthday as it was a gift. The website said it would be shipped in 4-5 days. Ha. It's Jan. 31, 2012. When I checked the Sears website, my acct said it was backordered until Jan 1, 2012. The desk was purchased through Sears.com (Sears market place) The secondary store was CYMAX.COM, THEY NEVER ANSWER THEIR PHONE!!!I finally emailed,they said the desk was on backorder & I could continue to check it's status online. Then one day the order disappeared from Sears website. I asked sears about it, without explanation they re-issued my gift cards. ok so my account still stood with Cymax.com, and it appeared that it was still going to ship ....eventually. I finally was able to contact Cymax via email and was told they would "check on it and get back to me " I HAVE NOT HEARD FROM THEM EITHER AND STILL NO ONE ANSWERS THE PHONE. Then one day I could no longer access the account with Cymax. IF YOU ASK ME THIS IS VERY POOR BUSINNESS DEALING. SEARS USED TO BE AWESOME COMPANY TO BUY FROM. I am so dissapponted, I waited sooooo long AND we even bought the rest of the furniture to match that desk! What a disappointment. Now I have no desk, and the other furniture would be considered used. I could go buy the desk from another company, perhaps, but I saved those points for MONTHS & MONTHS USING MY SEARS CARD and WAS actually able to order the desk ...originally. So Sears has benefitted from my using the card. What a disappointment... from BOTH companies! AND I can't even access Cymax.com because they changed the login options with out notice!

Sears - you have hit an all time low. I understand that the Karscumian Sisters are posing topless for their jeans to be sold in your store. Have you ever thought about what these do nothings represent? They represent everything that is wrong in this country. Do not look for me in your stores. If you would agree to sell their "merchandise", you would not be looking out for the best intersts of the "working Americans". I work for a living, I do not live off honest hard working individuals.

I am very disappointed to see the new ad put out by Sears with the Kardashian sisters posing topless in jeans. I would have thought of Sears as being a family oriented store and would be shocked if these photos are displayed in your stores for young children to see. I guess in these times, stores will stoop to new lows to try and sell but this is a new low for Sears. I will shop elsewhere, thank you very much!

just found out that you are supporting the Kardashian clan and wanted you to know that i have spent my last dollar in any of your stores...i understand you trying to grasp for a lifeline, but this one has a cinderblock attached to it, and you have sunk to the bottom

I have been a longtime user of Sears products. Over the last ten years between garden tractors, power washers, tools, automotive, ect. I have spent well in excess of $10,000.at my local Sears store.(a simple check of my account will verify what I am stating is factual). I purched a sears Elite grill (model 11916676800) for about $800.00 in July of 08. Unfortunately it needs a part (B06W03-4N-B23)that your parts department states is no longer made. After an email chat to confirm this with your csr at Parts Direct, it was suggested that I go to a local Sears store for further assistance. I did go to my local store,(Middletown NY), and after all was confirmed again, I was given the number for the Sears supplier of grills, Victory Land Group and told to contact them for additional help.They simply confirm that this part is out of stock, and no longer available. Frustrated and simply looking to find out what other part can be substituted or made to fit my less than three year old grill, I called your "Executive" customer service. What a joke! After going through the story again, I was transfered to your escalation department, only to be transfered to your customer solutions area only to be told that a manager would call me back!!! The customer solutions individual Nancy ID#50025 at your Dallas call center did offer me a 10% discount off the purchase of a new Sears grill or a discounted service call from a Sears tech. Despite my repeated request for someone from Sears to call your supplier and make an inquire as to what they would suggest,apparently, no such action for what might well be a simple solution will be taken. Several issues jump off the page. Why are product parts for what I am told is a popular grill no longer made without at least a substitution, Why is it soooooo dificult for your customer service people to service your clients? I suggested and believe that a call to your current supplier (Victory Land Group) from the company that is purchasing a good number of these would carry a lot more weight than my experience with them. Your new Elite grill is on sale for about a thousand dollars. While I did appreciate the offer of a discount,obviously for any future larger ticket items that I would look to purchase, I wouldnot go back to Sears.

Dear Do Not Ever Use Their Layaway, My name is Stephanie L. and I am part of the Sears Social Media Escalations team. I have just read your post and I want to apologize for the cancellation of your layaway, I especially want to apologize for the poor customer service. It is very clear and understandable why this would be upsetting. I would like one of our corporate case managers to contact you and discuss how we can make turn this into a positive experience. We do value you as a Sears customer. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the television bundle was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name “Do Not Ever Use Their Layaway” for reference to your issue, and we do look forward to talking to you soon. Thank you, Stephanie L. Social Media Moderator Sears Social Media Support

Dear Rose, I have just read your post and want to apologize for the less than professional attitude from one of our representatives. Thank you very much for bringing this to our attention. It is understandable that this would make someone feel uncomfortable and not want to continue to shop in that environment. I would like one of corporate case managers to contact you to look further into this. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number any item was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name “Rose” for reference to your issue, and we do look forward to talking to you soon. Thank you, Stephanie L. Social Media Moderator Sears Social Media Support

First and foremost, I read many negative comments under this thread, and it is no wonder Sears will be out of business in the upcoming year or two; even with the newly appointed CEO. I want to address the story MSN is currently covering on their front page. They give you a link to the three K whores who are pictured topless while trying to promote their new line of denim jeans. If a Sears executive would go to the link they can vote whether or not they like the picture and at the same time learn the percent of those that don't. Of course, I can tell you what it is currently reflecting....the highest percent and the comments all reflect negative, the comments trash the trash that Sears contracted to help them stay in business. Sears, you picked the wrong type of females to represent your store, and if anything, they will help you faulter faster. The K sister openly call their Mother a b*tch, the use the Lord's name in vain, they have children out of wedlock, etc., etc., and currently, they are topless while trying to promote a Sears product. Good luck Sears, you are going to need it!

I placed a large purchase in layaway @ my local store.Large screen 3d TV bundle, Blu-ray, additional surround sound.My layaway receipt clearly states that "payments which are delinquent by more then 14 days may be cancelled by sears". Well, here's the deal. They cancelled my layaway right after the due date. I went in to pay four days after the date and was rudely informed, IT'S BEEN CANCELLED. Argumentative staff told me its my fault and they don't give 14 days, they don't even have to give you one day.Really? That's not the agreement I signed.The One worker suggested maybe they discontinued it.Wrong, another employee checked the computer and said they even have it in stock now.Well,I already paid over 800 dollars on this purchase and now I'm supposed to wait for a check they supposedly mailed, which has to be forwarded since I've moved.I WILL NEVER BE USING SEARS/LAYAWAY AGAIN! The employee RENEE informed me, "In my experience it happens a lot". Really? This store/company is sad.I guess this is what they resort to to make money. Cancelling layaways just to STEAL the start-up fee and 25 dollar cancellation fee which they charge.DON'T USE IT IF THEY CAN CANCEL AT ANYTIME AND KEEP YOUR MONEY.Also, store told me corporate does cancellations. Called them, they said stores do cancellations.LOL.Also, store manager was conveniently out of town!

I don't know how many times I have been to the Sears located in the FL Mall store # 1285 and seen the store manager Mike Conerly out front smoking by the front door. I find this offensive. I have also heard him raising his voice to employees in that same location while I have been waiting in line. I shop at Sears several times a month and cannot believe the way the store has gone down since he has taken the store over. The previous manager Dave that I heard left for another store was so much nicer and just a friendlier person. I have walked past Mr. Conerly several times and he has never asked me if I needed help or even just said Hi. He has an arrogance that I just cannot stand and until I see a change I will not be going back in that store again. It's ridiculous that you would have such a rude person be in charge.

I purchased an extended warranty for my television last fall. in january i called in a service request for it and the technician decided to cancel my appointment TWICE. The first time i was told they did not have a technician available, i reschedule and the second time the technician outright cancelled my appointment and decided before ever looking at the tv that it was an existing problem and cancelled my contract. - 3 months after the warranty was in effect? how was this possible? i would NEVER deal with this tech (complete with a chip on his shoulder for some strange reason) ever again and requested to bring the tv to the store for repair but was denied, it could only be done at home. I would NEVER purchase another extended warranty from sears again.

My husband has been working for a local Sears for about 3-4 months now. He has had to use our personal vehicle to make trips totalling over 800 miles and we have paid for all of the gas. He has asked the store manager on numerous occassions when he will be reimbursed and they keep telling him that it will be on his next check. Still to this day we have yet to be reimbursed for money that was spent out of our pocket!!! Also, they keep cutting hours and I don't see how they think anyone could live on what they pay!

Dear J.Brookings, We are very sorry to hear we have somehow let you down. We understand it can be very frustrating when not getting the help required from customer service. We do value you as a Sears customer and would like to speak to you concerning your experience. My name is Stephanie and I am with the Sears Social Media Escalations team. My team handles internet related complaints as well as complaints that come to the executive branch and we would like to assist in this matter. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number your item was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name J.Brookings for reference to your issue, and we do look forward to talking to you soon. Thank you, Stephanie L. Social Media Moderator Sears Social Media Support

Yesterday, I went in your store on Midwestern Dr. in Wichita Falls, Texas, in search of replacing a couple of accessories in my craftman driver sets. Upon showing the salesman my broken pieces, he immediately said there was no guarantee on those parts. Then, we went to search in a certain section. When he couldn't find them, he said they didn't make those parts anymore and that they couldn't be ordered. I found them on your internet set. They were shown as Craftsman Compact Drill and Drive Set, priced at $12.99, and a 10 piece Drill Accessory Set, priced at $8.99. It appears that this salesman was completely uninformed on how to provide a service to a customer. Can you correct this situation?

Sears internal communications is a joke. I have never experienced such poor customer relations with a large corporation. I will never patronize Sears or any of its affiliates again.

Dear Sharon in NY, We sincerely apologize for the disappointment surrounding your online purchase. We completely understand the concern when it comes to not receiving a credit on purchase that was cancelled. I would have called in too. My name is Stephanie and I’m part of the Sears Social Media Escalations team. My team handles Internet related complaints as well as complaints that come to the executive branch. We do value you as Sears customer and would be interested in speaking to you. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the dress was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name “Sharon in NY” for reference to your issue, and we do look forward to talking to you soon. Thank you, Stephanie L. Social Media Moderator Sears Social Media Support

I ordered a dress for my great grand daughter on the third of January and order was cancelled and I was notified on the 16th. Money has NOT been returned at all. I called Sears/K Mart Corporate office at 1-888-266-4043. Maureen Henry (on 1/18) said money would be refunded in 72 hours and it still hasn't as of today, Monday, the Jan. 23rd. Police will be involved now as that is a theft of my money. Once Sears bought out K Mart we royally get ripped off.