Sears Corporate Office & Headquarters

On Friday the 10 I went to the Fort Lauderdale Auto store for a new battery. The alternator was replaced. The mechanics were FABULOUS and hats off to to the shop supervisor. HOWEVER, the store did not have the proper equiptment to save the computer memory. Long story short, the car stalled out all the way home IN RUSH HOUR TRAFFIC! ONE HOUR in crazy Florida traffic. I COULD OF BEEN IN A BAD ACCIDENT because the store manager does not provide his staff with the proper equiptment to do their job. The mechanics are some of the best I have even met. Give them the proper tools to do the job you expect them to do. Get them a memory saver machine and the proper scan equipment.

I have read all these posts about Sears personnel being bad, but Sears also treats their employees bad. My husband was hired as a service technician for Sears in the appliance area. We were given a start date and an area to live in as we would need to relocate. The regional manager was pushing my husband to get him planted in the new area, but at the same time there was this intense interviewing process taking place (as if they were trying to hire the president of the US and... he was already hired???)! It sears, come on! Anyway, we have three children under 7 so we began looking and house hunting and signed for a big house and changed all our utilities and found someone to fill our lease in our condo. I'm in school for my master's so we had also begun the process of getting that all set up as well. We started moving our stuff into the new home and began the school transfer process. At the same time Sears begun to have questions about myhusbands record from 10 years ago (no felony stuff, a minor charge...and this is a month after being hired). My husband starts to get this weird feeling like something isn't right so he tries to call this Beth (from the other post) who was the next person to call him (in a long line of persons). She won't answer. He calls her using *67(private caller) she picks up immediately. She was screening him!!! She tells him that they are retracting their offer. No explaination, no reason. He asked if they were discriminating against him. Of course she didn't answer that one! If he would not have called we would have been moved two hours from home and no job. We are set to move in a week. They told us they were going to send us a form. Our whole life is packedup in bins. Our children think we are moving. Our church has been told and our families. We have spent hours and hours trying to find our new place and hundreds of dollars in daycare, gas, and food to go figure everything out. They won't even pick up the phone??? You think you people are pissed off? You have NO IDEA!!!!!!!!!!!!!!! We are in shock and feel traumatized. And still no call. They have shut us out and that's that. If it was the misdemeanor charge from 10 years ago it was minor and has never been a problem ever before. In fact we were certified in our county as an Adult Family Home provider fro the handicapped and mentally ill. This is crazy. This corporation is evil. They have totally screwed up our life. My husband walked away from his business for this job. They made all sorts of promises!!!!!!!!!!!!!! THIEVES!!!!!!!!

One of the most frustrating shopping experience I have ever had Posted Fri February 17, 2012 12:19 pm, by Carrie L. written to Sears, Roebuck & Co. Write a Letter to this Company | Rate this Company I purchased a wooden daybed frame (I was told it was $100.00 and there was no tag on the display bed to challenge that price) on Feb. 6th. I was told it would be ordered, and in a few days I could pick it up. (I was interested in purchasing a mattress, which was on sale at 60% off, I was ready to purchase this as well but I was told the delivery charge would be $80. I told the associate I would pick it up but that was not an option--it had to be delivered. Why give me 60% off only to charge me more for mandatory delivery. This seems like a pretty shady way to conduct business.) I called on Wed. the 8th to check on my daybed frame, and after being transfered and cut off 3 times, I was finally able to talk to a manger and was told that there was a problem with the bed. It was not ordered, by mistake. I was told that it would be shipped out to the store on the 14th and I should be able to pick it up a couple of daysafter that. I called the store on Thurs. the 16th and was told my daybed frame was in and I could pick it up anytime before 8 o'clock. My husband and I arrived at the store at 7:35pm. We scanned our receipt, it didn't work. After 10 min. someone came out, we explained why we were there and after another 10 min. a young man came out with a new receipt and scanned it and told us our order would be out in a few min. Sure enough a box came out with my name on it; it was a long thin box, and about 1.5 ft width, big enough for the back board nothing else. We were told that was it........there was no more. After another twenty min. wait a manager came out to speak with us. After another ten mins. of this manager investigating we were told that the manufacturer had made the mistake and not Sears. I was told I would have an answer the next day. The next day I received a call from the manager, it seems the associate sold me a $100 backboard and if I wanted an entire daybed frame I would have to purchase both sides and the rails for a total of $410 plus tax. Since the store made the mistake I could have $150 off the price, or I could have a refund. I took the refund. I am very disappointed in the entire 10 day ordeal and can not believe that this is how such a reputable business such as Sears conducts it's business. I will be sharing my experience with local papers as well as many blogs and facebook. I would like the daybed frame for what I was told it cost ($100) and I would like it delivered for free to my house. Woodville mall S/C 02020 3725 Williiston rd. Northwood, Ohio 43619-2097 salescheck #020201829268 82 10701 dorchester mds ---$100 plus 6.50 tax Thank you for your time and consideration on this matter, Carrie Lee (A once upon a time customer of Sears but no more) I would like the daybed frame for what I was told it cost ($100) and I would like it delivered for free to my house

To whom it may concern, I wanted to do a home improvement on my bathroom. Sears, being a big name corp., I thought I couldn't go wrong using them. Boy was I wrong. We signed papers on October 31st for the total repair to cost 17k the sales men told us that we would have some " major points equalling big money to redeem at sears for other merchandise " an " a thousand dollar rebate check " that niether has shown up . work did not start until December 12th. They worked an hour and then they would leave and go to home depot and stay at my house until nine o'clock at night when I have to be up at 3am. We have a jacuzzi bath tub. They ran it with an extension cord to a gfci plug that they bolted back into the wall so if it tripped i couldnt reset it also when they tore up the other wall for the gfci plug they just yanked the nails thru the wood panneling so it left holes in the panels that couldnt be put back into the walls so i was left with panels that had holes in them now . Also when they put the sheet rock back on the wall they screwed it to one beam so it flapped when you pushed it! . the mirror in the bathroom i originally wanted the repair in was crooked . the light fixture they installed flickerd when it came on an the electrician stated that "it was the high efficiancy light bulbs doing it" The caulking was awful it was 1 inch tall all the way around the base of the walls . To top it off the first set of workers felt free to bring whomever they wanted into my house an use what ever language they felt nescessary. i missed work 2 days my mother stayed the whole week an other family an friends had to babysit the workers for a 5 day job that was supposed to take three like i was told. i was unhappy with the work preformed so i called the sears sales rep back to my house an he said it was horrid work he showed me a break down of what i was paying for an low an behold the faucets that i was being charged a total of 2,500$ for they bought at home depot for 200$ an was going to be charged sears parts price for a inferer product . they also broke a custom picture frame of my grandaughter that they never offerd to pay for the sales men who came back to take pictures of the "awful job" took the frame , They ended up coming back out to redue the whole bathroom around the 18th of January. When they came back they still did not have the material to redue the second bathroom that they put a hole in. They came back out February 16th. my bathrooms are now complete but i have a leak in the second bathroom to brand new shut off valves that havent leaked this whole time an "is not thier responsibility" this time i have missed a total of 4 days on the redue of the job that was supposed to be done in 4 days now it is 2 months i have contacted sears corprate an spoke with matilda who offerd me 75$ dollars for my time lost wich with what i have gone thru is a slap in the face i get no return calls an they are not willing to budge any with conpensation of any kind im at my wits end an dont know who else to contact my payments started before work was even preformed i have held up to my end of the agreement an they have not with thiers.

On 8/16/2011 my 80 year old mother scheduled duct cleaning with Sears Duct Cleaning Service (also dba Sears Carpet and Upholstery Care in Sacramento, CA.) After the two technicians arrived they told her that the ducts on her six year old custom home had never been sealed and proceeded to upsell her to the tune of $1,975.00 to seal the entire unit. (They work on commission) When I found out I called the president/CEO, Mr. Raouf Alafranji and questioned why it wasn't tested or photographed to show nothing was sealed. He said they charge $350. for duct testing and nobody wants to pay that much so they didn't offer that option to my mother. He said the burden of proof was on her to show the work wasn't needed rather than on him to prove it was. Long story short, we contacted the contractor who in turn provided us with the documentation that the duct system was tested by a Certified Duct Specialist when the home was built. The contractor inspected the home along with two Certified Duct Specialists that we hired. One took videos and wrote a report stating that the Sears technicians just uncecessarily smeared white goo over the already sealed unit. They had also moved the insulation out of the way as they were working, exposing the sheetrock and rendering it useless. We have a written estimate of $2,500 to repair the insulation. The inspectors term for what was done was "fradulent and bordered on elder abuse". Sears didn't want any of the documentation we offered, nor would they accept photos or videos. I invited Mr. Alafranji to the home to inspect the work as well, and he refused. Mr. Alafranji claimed his technicians did their job correctly, and the insulation was probably blown by the wind. After six months of dealing with the Sears dispute department with no satisfaction we are headed to court which they said was our only recourse. What customer service??? We have also filed complaints with the Better Business Bureau, Contractors License Board and are in the process of filing a suit against Mr. Alafranji and Sears. This has been an eye-opening experience that we have shared with everyone we know and will continue to do so in hopes that this scam won't happen to them. This above anything else shows in my opinion a lack of honesty and integrity regarding this company that had such a stellar reputation for so many years. If this is the level of service that represents Sears, they certainly won't be in business much longer. Disappointed in California, D. Brinton

I ordered 2 pair of pants Online at Sears. I got them no problem. One pair didn't fit so I got in touch with Sears and they told Me to take it to the nearest Sears store and they would take care of My refund. I drove 20 miles to Our Sears store. The lady there DID NOT take care of Me She said they don't sale clothes at that store so therefore She can't take them back. That Sears store acted like it had nothing to do with Sears. What is wrong with Your dumb company? If I sent the pants back thru the Mail they were gonna charge Me shipping?? So all I can say is Your Service Sucks...Fix it or I'll be shredding My Card.

I purchased a Schwinn 250 recumbent bike in January, needed to replace a pedal; placed my order on January 31, 2012, after speaking with 3 people my order was finally placed (customer service sucks!)I was given an order number and told I would get my replacement part within 7-10. I called Sears today which was a total nightmare; the first rep I spoke with could not find my order; she transferred me to the "parts/repair" dept; spoke withe Daniell (the rudest rep on the planet); she cut me off, placed me back in the que after telling me she was transferring me to the "home delivery" dept since they made the original order; Arly answers and low and behold she is in the "parts/repair" dept; she tells me over and over she cannot help me and for some reason doesn't understand when I request to speak with a supervisor; she continues to tell me she is going to transfer me to "home delivery" even after I tell her not to; there seems to be a language barrier of some sort; finally I agree to be transferred; well here is where it gets interesting, she transfers me back to "Daniell" who right away recognizes my voice and calls me by name; I proceed to let her know she didn't transfer me to "home delivery" as stated the first time; I politely request a supervisor and the number to Sears corporate, she tells me there is no phone number just an address; I get the address and then the supervisor, who in turn tells me there is a corporate phone number; Daniell will be sent back to customer service training; the supervisor finds my order and resolves my issue; tells me my part is on back order and should be arriving at their warehouse February 27th, keeping my fingers crossed. My advice to shoppers do not shop at Sears unless you are prepared for the runaround. Very disappointed and will never shop at Sears again, NEVER! Pissed off in Maryland.

Dear pissed off customer, I have just read your post and would like to apologize for the frustrations surrounding the delivery and repair of your treadmill. Reading about the reschedules and the poor set up it is understandable why you would be so upset. My name is Stephanie L. and I am with the Sears Social Media Escalations team. I would like one of our executive case managers to contact you and further discuss what has happened. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the treadmill was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name “pissed off customer” for reference to your issue, and we do look forward to talking to you soon. Thank you, Stephanie L. Social Media Moderator Sears Social Media Support

Dear travis sinn, Please accept our deepest apologies for all your troubles surrounding your attempt to purchase a stove. Due to the miscommunication you received from your local Sears, I can how this situation became overwhelming and frustrating, we appreciate that you have brought this to our attention. My name is Stephanie L. and I am with the Sears Social Media Escalations team. We do appreciate you as a Sears customer and I would like one of our corporate case managers to contact you to discuss how we can turn this into a positive experience. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the stove was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name “travis sinn ” for reference to your issue, and we do look forward to talking to you soon. Thank you, Stephanie L. Social Media Moderator Sears Social Media Support

My 6 year old Kenmore Elite washing machine stopped draining on 2/9/12. That evening, I purchased a Sears Service Smart Service Protection Agreement. Sears sent a service tech to my home the next day. The service tech replaced the washer's pump and performed an inspection on my Kenmore Elite dryer for an additional charge. I assumed the pump replacement cured my washer issue and the tech assured me my dryer was in great shape. A day later, the washer drum spins off balance, I have large pieces of plastic scraping off the outer hub into the tub. The washer itself is level. Also, my dryer no longer drys as well as before the tech did the inspection. After 70 minutes on the high setting, my clothes are coming out damp. I just got off the phone with Sears service. I have another repair appointment set for Saturday. They promised to send a tech that knows what he doing (actual quote from Sears).

Dear False Advertisers..... Saturday 2/11/12 I pick up the local newspaper to find this "One Day Only Savings Event" on all lawnmowers and yard equipment. Intriuged by the very nice advertised savings listed in color print I focused my eyes on a "Craftsman 46in yard tractor" stock number 07128852. This lawnmower was listed for the price of $394 in the eye catching bubble to the side of the tractor. Ok, gotta be honest here, is this a very good deal; a one in a million chance; a mis-print; or just good 'ol false advertising? I am now convinced it is the latter of all options. When I went to the Sears store in Crawfordsville IN to enquire and purchase the tractor I was asked "what tractor are you referring to", asked the Store Owner. The 46in riding lawnmower that is in the sale ad in the newspaper, as I pulled out the advertisement from my pocket to show the lady. "Oh, no I'm sorry that is not the price for that tractor. The newspaper mis-printed the ad, and the store could not be held responsible for the incorrect info". I asked where the disclaimer for the incorrect publish was to be found and she said that she knew what the advertising info read when they sent it to the newspaper. Ok fine. But this local newspaper makes you verify the print for your advertisement before it is ran in the newspaper. This just seems to be the norm for this store. It has not only happened this past weekend nor even once before, but yet twice before that I can think of personally and the response when you confront the store with the sale ad in hand about the "mis-print" is, "the newspaper made an error". How many times can the exact same excuse be used before the store is held accountable for the Sears name tarnishment? I for one, will never go back to this store in fear of not knowing the real price of anything. Nor do I believe what they tell me , as they said there will be a retraction in the newspaper on Monday about the ad. Nope, no retraction has appeared in Monday nor Tuesday's newspaper. Misleading, untruthful, and out and right just False Advertising!!! Steve Covault

If you live outside of the Sears in area repair you are out of luck on getting anything done without running around in circles with sears. Never again will I purchase any large appliance from them and I am recommending to all my patients that they do the same. i would rather spend more but get better service. I have a double oven that falls under parts exception warranty because the surface lining is bubbling up. I had a tech that came to my house to look at my dryer and he looked at my oven too. The company that he works for is out of Corpus TX. because I live halfway between there and Houston. We have a SEARS 20 minutes from my house but no certified repair techs here in Victoria. The tech works for the only company that would fix any large appliances for sears in our area. This was 2 years ago. I still do not have a replacement for the oven. The Tech spoke to a sears technician named Adrian and told them that the oven surface was bubbling up and no repairs could be done because it was the surface lining of the oven. Iwas told at that time that the oven fell under the parts exception warranty and that a replacement would be scheduled. When the repair company called to give me 1 day notice that they would come to my house, I was told it would be a cash charge for repair call. No oven was to be replaced at that time. It was a service call to tell SEARS AGAIN what was wrong with the liner. Appt was canceled and was told they would call back when they got info straight. No Call returned. I called SEARS and was told case closed. I went back through the whole history again for the 10th time and was told that sears new nothing about this. Then I find out that I was talking to in area repairs. I was connected to out of area repairs, went through the history again to 3-4 different people was scheduled again for repair appt. Repair people called me again to set up dat told again that they were under cash appt and no oven was sent to them to be replaced. It was to be a another appt to have a tech repeat the process of running their hand over the oven surface and then leave because it could not be fixed without replacing my oven. This has been repeated approximately 15 times or more in the last two years. I talked someone in costomer service for repairs I think on the 14th I think only to be told that I would have to pay 129.00 for a repair tech to come out again to my house, because no record of the first conversation with technician at sears was recorded that they could find, that money WOULD NOT be applied to the installation service call when the oven would be ordered and sent to the repair company. I would have to pay another 189.00 for repairs and installation at that time. I feel at this time that your company is trying to rip people off because most appliance repair companies will at least apply service call fee to the repair labor charges. At this time I am telling all of my friends to never purchase large appliances from you and I am requesting that you send the oven to my local store. I will install it myself at this rate.

I agree that Sears is on the way out but by posting on this site will not speed things up. Sears took a few thousand of my money and didn't even try to make this customer happy. What will make a differance is how you let other people know. Contact your TV station in your area, it is called on your side. That is the only way to get the word out of what is going on with that company and how crooked it is.

Dear marvin/linsmeier, I have just come across your post and would like to apologize for this unfortunate situation. After purchasing a new battery and having the additional work done to your vehicle only to have it fail is a valid reason as to why you would reach out to us on this site. My name is Stephanie L. and I am part of the Sears Social Media Escalations team, and I would like one of our corporate case managers to contact you and go over what we can do to turn this into a positive experience. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name “marvin/linsmeier “for reference to your issue, and we do look forward to talking to you soon. Thank you, Stephanie L. Social Media Moderator Sears Social Media Support

well two weeks a go i go to buy a stove and well they talked me in to waiting till today 2/13/12 me and my wife said ok we will wait but not to jump around it started off like this we went in to buy aa stove and they talked us in to waiting till this big sale they had comming up the stove price at the first time in was 978$ and they promised it would be in stock on the day of the sale. we said ok we will buy it then . well today 2/12/13 we go to buy the stove and guess what they raised the price to almost 1100$ i got a little upset and was ok thats fine i still wanted the stove . as we go to pay the say it will be a week for them to get the one we want in . i said no it shouldnt. we were told it would be in stock. then they give us the run around on the reason it wasnt in stock. i said we would take the display one and they said sorry we dont sell the display appliances. needless to say this is not the first time this has happened to us at the Great Bend kansas store but it will be the last time it happens i probly will not buy from there again after today so fair warning to those who plan on shopping at the greatbend store. in my opion i wouldnt. stay clear of that store. it is a waste of time money and effort to purchase from there it just realy bothers me that a store like that can afford to treat costmers the way they did. sorry for my horrid typing i am really upset with the service i recived today

I PURCHASED A TREADMILL FROM SEARS, IN BELLINGHAM, WASHINGTON ON FEBRUARY 04, 2012. I PAID FOR DELIVERY AND SET UP ON FEBRUARY 7, 2012. AT THAT TIME THE SCHEDULED DELIVERY AND SET UP WAS FOR FEBUARY 16, 2012. ON THURSDAY, I CALLED AND CHANGED THE DELIVERY DATE FOR FEBRUARY 11, 2012. ON FRIDAY FEBUARY 10, 2012, I RECEIVED A COURTESY CALL THAT THEY WOULD DELIVER AND SET THE TREADMILL BETWEEN 12:45 AND 1:00P.M. ON FEBRUARY 11, 2012, I RECEIVED A CALL FROM THE DELIVERY GUYS THAT THEY WOULD BE AT MY HOUSE TO DELIVER AND SET UP THE TREADMILL I PURCHASED AND PAID $107.00 FOR THE DELIVERY AND SET AT 12:10P.M. THEY DID ARRIVE AT THIS TIME AND DID SET UP THE TREADMILL. 15 MINUTES AFTER THEY LEFT, I WENT TO GET ON THE TREADMILL AND NOTICE IT WAS RUNNING SLOW, I LOOKED DOWN AND NOTICED THE BELT WAS NOT CENTERED. I IMMEDIATLY CALLED THE SERVICE CENTER AND TOLD THEM THE TREADMILL WAS RUNNING SLOW AND NOTICED THE TREADMILL BELT WAS NOT CENTERED. THE LADY TOLD ME TO HOLD ON AND SHE WOULD TRY AND REACH THE DELIVER GUYS. NOTE NOW, THEY COULD HAVE ONLY BEEN GONE 30 MINUTES BY THIS TIME AND COULD HAVE TURNED AROUND AND CAME BACK. I TOLD THE LADY TO HAVE SOMEONE TO COME BACK OUT ON MONDAY AND FIX THIS. SHE SHOWED THEY COULD COME BACK OUT ON MONDAY, FEBRUARY 13, 2012 AND THAT SOMEONE WOULD GIVE ME A COURTSEY CALL AS TO WHAT TIME THEY WOULD BE OUT BETWEEN 8:00A.M AND 12:00P.M. ON SUNDAY AT 6:15P.M NO ONE HAD CALLED ME TO LET ME KNOW WHAT TIME THEY WOULD BE OUT, SO I CALLED THEM. AT THIS TIME THE YOUNG LADY I SPOKE TO TOLD ME THAT THEY WOULD NOT BE ABLE TO COME OUT ON MONDAY, FEBRUARY 13, 2012 AND THE NEXT DATE THE REPAIR GUYS WOULD BE ABLE TO COME OUT WAS ON FEBUARY 14, 2012. I TOLD HER THIS WAS NOT ACCEPTABLE, THAT I HAD THINGS TO DO AND WAS NOT GOING TO SIT AROUND AGAIN. I IMMEDIATELY ASKED TO SPEAK TO A SUPERVISOR, WHEN SUPERVISOR MICHAEL CAME ON THE LINE, HE TOLD ME THAT THE NEXT DAY AVAILABLE WOULD BE FEBRUARY 14, 2012 AND THAT THE LADY I SPOKE WITH ON FEBUARY 11, 2012 AT 1:00P.M. DID NOT ENTER A SCHEULE TIME IN THEIR SYSTEMS. I GOT IRATE THEN, AND TOLD THEM TO COME AND PICK UP THEIR TREADMILL AND REFUND MY MONEY IMMEDIATELY, THAT I WAS NOT GOING TO WAIT UNTIL THEY SCHEDULE A PICK-UP FOR THE TREADMILL AND I HAD TO WAIT TILL THE TREADMILL GOT BACK TO THE WHAREHOUSE AND WAIT 7-8 DAYS TO GET MY REFUND. I TOLD MICHAEL NO, I HAVE HAD ENOUGH OF THEIR BULLSHIT AND I WANTED MY MONEY REFUNDED WHEN THEY PICKED UP THE TREADMILL. FIRST OF ALL I WAS LIED TO, SECOND BECAUSE YOU HAVE INCAEPABLE PEOPLE WORKING FOR SEARS, I WAS NOT GOING TO PAY THE PRICE FOR THEIR ERROR. WHEN I PURCHASED THE TREADMILL, I PAID FOR IT CASH, WHEN I PAID FOR SET UP I PAID FOR IT THEN, SO FOR ALL THE BULL YOU HAVE PUT ME THROUGH, I WANT MY MONEY WHEN YOU PICK UP THE TREADMILL. I AM CONTACTING MY ATTORNEY TOMORROW, FEBRUARY 13, 2012 AND GOING TO MY BANK AND REVERSE THE CHARGES, THEN YOU CAN COME AND PICK UP YOU TREADMILL. I WILL NEVER, NEVER, NEVER PURCHASE ANYTHING FROM SEARS AGAIN, AND WILL MAKE SURE I SHARE THIS STORY WITH EVERYONE I KNOW, SO THEY CAN ALSO TELL THEIR FRIENDS ABOUT SEARS CUSTOMER SERVICE AND HOW THEY ARE LIARS AND TRY TO GIVE YOU THE RUN AROUND. THIS IS WHAT I SAY ABOUT BUSINESS NOW DAYS, THEY ARE ALWAYS TRYING TO GIVE YOU THE RUN AROUND WHEN THEY HAVE "YOUR MONEY". IF I OWED THEM SOME MONEY, AND DID NOT PAY IT, THEY WOULD HASSALE ME TO DEATH, BUT WHEN IT COMES TO YOUR MONEY, THEY THINK THEY CAN DO WHAT THEY WANT, BUT NOT WITH ME! I WOULD HAVE KEPT THE TREADMILL, IF THEY WOULD HAVE DONE WHAT THEY SAID AND HONORED THEIR AGREEMENT. SO EVERYONE DO NOT PURCHASE ANYTHING FROM SEARS AND I "MEAN ANYTHING". I WILL ALSO BE CONTACTING THE CORPORATE OFFICE REGARDING THIS MATTER ALSO, EVEN THOUGH I KNOW THEY DON'T GIVE A DAMN EITHER. SEARS ACTS LIKE ALL YOU HAVE TO DO IS SIT AT HOME AND WAIT FOR THEM AT THEIR CONVIENCE,BULL!

Was treated extremely poorly at KMart store #3506 Wayne NJ. KMart partners with Mattel to host a Hot Wheels Collectors event quarterly. These events are highly anticipated by the Hot Wheels collectors community. These events provide a rare opportunity to purchase new to market and exclusive Hot Wheels cars. Typically a large volume of vehicles are purchased as result of these events. On February 11th 2012 an event was scheduled to begin at 9AM at KMart 3506 in Wayne NJ. These events have began at 9AM since there inception around 10 years ago. I arrived exactly at 9AM to find all Hot Wheels were already distributed and opened by customers who arrived early. Even though the event always starts at 9AM and I arrived at exactly 9AM I was told extremely rudely by employee Darlene Camacho that the Hot Wheels are distributed first come first served and "That is how I do it". I have two points of anger with this situation: 1 How can I be too late to an event that starts at 9AM when I arrived exactly at 9AM? 2 Absolute unnecessary rudeness and blatant ignorance by Darlene Camacho to even consider the event was run incorrectly. I was told repeatedly that "This is how I do it". This is unacceptable customer service. There will be loss of business by myself, my family, and anyone that may be interested in listening to me.

On Nov 25 Black Friday at 4:01 am I tried to purchase a New Dryer that was on sail for $549.00 and place on law away. So I placed a call to the sears store ad was told that I could not purchase any appliances and place on lay away in Pennsylvania as it is illegal. So I went to the sears customer web site to make a formal complaint. Received an answer later that day with instructions to call the store and reorder my Dryer as there is no such law in PA, I called the store and spoke to a Phil, he told me to come to the store that evening and he will see what he can do. Went to store with wife and the dryer that was on sale was gone. He stated for my wife to look at the current stock and he would work out a deal .Fat Chance I had to pay more that what I originally wanted to spend. So she picked out a Kenmore washer and dryer with steam and the price with tax was 1447.86.told him I was not satisfied and wanted conditions for the sore error. He gave me free delivers free set u and removal to garage’s placed a 270.00 deposit and was to complete payments by the 17 of Feb. On Feb. 1, I went to make second to last payment and was told that my lay away was canceled due to non payments WHAT?? I said I have receipt to prove other wise yet for 1 ½ hours they kept telling me that I was wrong and the store was right. I asked for a manager and they sent Geoffrey to look into it he states that I was wrong and the store was correct I did not make my payments yet they had taken 890 of the total contract of 1447.86 leaving a balance of 560.00. receipt prove that .Finally he stated after looking further that a computer error caused the trouble and that I was correct .I indeed made the payments .He also stated that there was nothing that he can do the refund was sent to me NUT (the store associate was giver two addresses (we have rural root deliveries witch means we had a physical house address and a mailing address. he sent to the physical address and we will never get that refund. He corrected the trouble and told more a refund=d would arrive in 5 days it has been two weeks and when I went to check on the refund status was told that it will be 90 days or more before I get the refund with a restock fee of 25% of lay away amount so that not only canceled my law away then also stole 25% on the Cash that I paid and was told am no longer allowed to buy from them again because I an considered high risk because They Screwed up. I called the store and asked to speak to a manager and was told no one available to take my call. I called customer service and they told me they can not help me I need to call store and when I do get hung up on with no contact, I have filed a compliant with the state attorney general of pa send if I get no satisfaction will get a lawyer and sue big time . My last contact I was told that I need to drop my complaint or they will hold up my refund indefinitely what kind of Crapo is this. He stated to me that it is store policy to keep 25% and a 90 day waits on refunds. That is being a Loan shark in a since I am not getting ant interest for them keeping my money and I am not happy with the 25% cancelation policy as wekk.This really explains why sears is loosing money and is in the toilet as to customer service I want some action to correct this or the next step is a law suit for big bucks The Sears store in Question is located on Rt 611 in the Stroud’s Mall Stroudsburg Pa 18360

I bought a mower from Sears and it has had five service calls on things breaking. I called Sears and told them that it had ten hours run time on hour clock and that I was not happy with the mower. They set up a time with delivery to pick up mower to give me a new one. The lady I talked to was very nice and told me that the customer was the most important thing about keeping Sears stores open. THEN I WOKE UP AND IT WAS A DREAM , I THOUGHT SEARS WENT BACK THE WAY THEY USE TO BE TWENTY YEARS AGO. I WAS SO SAD. I STILL HAVE THE SAME OLD MOWER.

Dear Almost burnt my house down and refuses to refund service charge, My name is Stephanie L. and I am part of the Sears Social Media Escalations team. I am very concerned about what I have read here. I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear how the technician handled the repair, your frustration is understandable. I would like one of our corporate case managers to contact you and look further into this. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the number your repair appointment was scheduled under and we will call you directly. Also, in your email, please provide the screen name “Almost burnt my house” you used to post on this site, for reference to your issue, and we do look forward to talking to you soon. Thank you, Stephanie L. Social Media Moderator Sears Social Media Support