Qwest Corporate Office | Headquarters Contact Phone Number & Address

stephanie	5/14/12
i hate qwest and century link. they suck. i paid off some bill for $186 two monthe AFTER i cancelled phone, long distance, and cable. now they coming after me for an amout of $136 that appearently i owe from 6 mo ago....bullsh*t! anyone know the corporate office #??? they conviently have every 1-800 # go to a fax mach or centurylink main recording...cant ever talk to a human that speaks english!

rula zayyat	12/30/11
very poor service ;after 12 years giving them business we are going to go to different companies;we gave them amny chances ;employee retention is poor ;service is terrible ;I ve been overcharged over and over again;got disconnectd without notice twice;shame on you ....my next step will be writing to fcc and thats a promise.

HenryM

12/21/11

1. Qwest changed their name to Century Link.

2. Advertised on tv to offer Internet for $19.95

3. I call to get Internet Service.

4. Its only sold at that price for a bundle purchase.

5. I take the cheapest i could get per month, which was $25.00 dollars and the modem cost $6.00 per month they offer, my total is $31.00 Per Month.

6. My FIRST BILL IS $69.39 DOLLARS.

7. Hidden Costs, nobody mentioned and install fee of $40.00 , where they come out and hook up the wires outside. when i asked the People i originally ordered it from they said i wouldnt have to pay to hook it up outside.

Here is the scenario;
I called they said no hidden costs, no extra fees of hooking it up.

Next, They gave me two passwords, didnt say what exactly they were for, except one is for the modem.

Second, I got the Modem in the mail as planned on the Friday, i had the service guy come out and cut my outside line to the house, because the message he got was it was hanging down, had he bothered to knock at verify at the door, he would have known to read the rest of his message, rather than pass the buck to the next guy to come out and do his job for him, and hook up the phone line to the home, in order to get internet.
The wind had torn down the phone line due to heavy winds earlier.

Third, Called back and got a new tech out there, who gladly did his job and the last guys job for him , which left a ciggerette butt for me to clean up on my driveway where he showed up to help the original guy who wouldnt help or do his job in the first place, and had to have another tech do it for him. Then that original tech, was making jokes and smart alech comments in the ear of the other tech that did his job, at my expense to turn him against me for asking for help, it was on a sunday, so i got cheated out two days of internet service, no pro rated on the bill.

And Now i got a Bill that has a $40 Dollar extra Install Charge, the girl at customer service said, its like an activation fee... which i dont have to pay for on my # AT&T Phone Service , because its pay as you go... and i bought my phone outright.
so i dont need home phone service, because i use it .

Now, the customer service said, we don't have a number for Corporate office , they wont give it to us even.

This hidden cost, which i feel is ripping off customers. 8013934097641R

I do however , like the internet service, its quality, but the customer service is destroying it with the hidden cost of install charge that is not told at time of advertisement nor, at time of purchasing it and setting internet up with the office to be installed at the home or lease of modem either.
Not Cool at all.

florence williams

7/7/11

I ordered a bundle package from quest on july 14th of 2010,which consisted of phone, internet and cable. I was told that my services would cost me around $120 dollers per month. On August 1st I recieved two bills from quest. The first one was for $97.74 which I paid in full. Another billed arrived a day later requesting a payment of $231.07 which was dated August 1st also. After contacting quest, I notice that I was billed under two different account no, and was told that they had not recieved a payment from me. They told me that my $97 went to direct t.v. and as of now they sware that I have missed a payment. The question is how can my first month bill for one-half of a month total $328. for a bundle package. Every month I have to argue with quest about my bill which have increased without making any changes to my account,nor have I ever purchased any orders. My last month bill was $425 and I never missed a payment. Quest is a fraud and continue to treaten to disconnect my services if I don't pay them $245. I would like for the director to review my account and credit me all the money that I have been bogusly charged. I believe that It is time for everyone to address this issue to the chambers of commerce and even file a class action suit.

Brad

7/25/11

Why I am getting QWEST PHONE when I get back from vacation!!

I have 2 magic jacks, 3 cell phones but pay the most for my land line through Mediacom which I thought I could rely on.

I'm away on vacation. I start getting panicked emails from tenants that my phone is disconnected. I call my home phone from across the country to hear a message that the phone service is interrupted "call back later."

I call Medicom and I am told that yes my phone is not working. Then they tell me I can cut my vacation short and fly back home to meet a service technition who will get my phone working again.

I AM GOING BACK TO QWEST!!!

Andrew

7/25/11

Checked the internet site, no service in the area. Both my neighbors have Qwest. The connect box is located in my yard. Called the number. "We do not cover your area.". I walked outside looked at the box on the side of the house "Qwest". Tell the costumer service. They do some checking, 10 min wait. Yes we do cover your area. "Great sign me up". Teck will be out in 5 days modem in the mail. No severice call the costumer service "Teck could not find the fiberoptic". No phone call. I eplained it is in my yard 15 feet from the box on the side of the house. I hang a pink ribbon on it this time and message to call me please. No service so I call costumer service "Tec can not find the cable again" and no phone call. It has been 15 days and still no internet. So I ask to talk to the the tec supervisor or a manager. "we can not do that".

7/26/11

Qwest is not a company that cares about it's customers only the money. I have been off line sence 7/15/11 with no releaf or help from them. I have called everyday to Qwest sence 7/15/11 to seek help and all i get from there customer service rep.s the a dead line when ever i try to explain that my Internet is down but they send me a monthly statement for service. I will not pay them a Dime and if i can see just one of there Techs it will get ****** for him. No matter where i am if someone was to say that thay were employed as a Tech for Qwest it will be hard for that person to eat for sometime.
Qwest is a JOKE and No-One i mean No-One should ever request service though them. I have meet some Shaddy people in my 53yr.s on the plant but None Worse that the Employee's of Qwest.It is so sad that anyone would lower them-selfs so low to work for a company like Qwest No Matter how Bad the Economy is, i'dd rather sale DoDo then to sale a service for them. I guess some people don't care who they sale there souls to. Shame Shame Shame!But when it all comes back on them (Tech's and Rep's) they will ask what thay did in life to deserve such a endless torment, it will come to light. Best of Luck Qwest family, You Get What You Give. Thanks for Nothing.
Sencerly yours:
RIP....

PMM	8/2/11
Qwest-- totally incompetent!!! Stole my money and refuse to return it!!! DON'T GET QWEST!!!

john d	6/15/11
Went back to qwest to give second chance big mistake. This company picked the bad habit of misleading customers. Wosrt tech support ever not only does this company export our jobs to india u can bearly understand them and they do is say I am sorry. I would prefer not to have this service than to deal with qwest. Big mistake goin back to them.

B. H.

6/17/11

I ordered service from qwest, got my order confirmation saying my service would be installed by Jun 16, 2011, my card was charged and we were good to go. I hung out all day waiting for the modem to arrive. When it didn't show up I called customer service and was told "Oh I'm sorry, someone should have called you. We are not going to be able to complete your order. All web orders go through and checked by a human." However any other time I try to order the service it says not available, now qwest is not willing to follow through with the order because now they are out of capacity. I am so tired of this company not willing to take responsibility for its actions. Its unreal what they try to get away with.

Beth

6/20/11

Has anyone with a bundle with Qwest ever received the same amount every month for 12months , that is excluding the promotions? I am going to report them to the Attorney General's office in Arizona! This last month, they forgot to include the phone and internet service on my bill, so this month, it is 70.00 more than it should be! so much for trying to keep a budget! I want to know why the bills vary as much as 15.00-30.00 a month!

Scott

5/28/11

I'm not posting as a customer but rather as a former employee of Qwest in Dublin, Ohio. Based on my experience as to what the company became after Qwest bought LCI, I would recommend that no one use any of their services be it Internet, wireline or wireless. LCI was the long distance carrier that Qwest bought so we could run their long distance network for them. At one time LCI had an industry award winning customer service. They worked on the same floor as I did and I saw them in action all day and they were very good. Here's what happened to customer service after Qwest bought LCI. The company continued to grow so the company invested in a new building for them. I think it was called Lakewood. One day in 1997 or 1998 while in the main building, I saw all of our security people running out the door and heading to their cars. Come to find out Qwest had gathered all of the still decent customer service reps in an auditorium, told them their jobs no longer existed and then gave them a box to clear out their desks. No prior warning, rumours, nothing. As well they should have they went back to their desks and rioted. They were throwing chairs, monitors, whatever would break. I think the customer service was outsourced to Canada after that and it has sucked ever since. You can tell by that incident that Qwest didn't even care for it's own employees so it's not surprising that they don't have any customer service people that care one bit about customers. As far as Qwest goes the bad attitudes have always started at the top and trickled down.

I left that company in 2001 and by the time I left the mantra of people I tried to deal with in my own company was "It's not my job" even though the "job" was in their title and job description. Trust me, the customer service reps, engineers and anybody else who cared about customers are long, long gone. Whatever your telecom needs are choos

Brad Fiery

5/14/11

I have been a Qwest customer at my current address for approximately 7 years. Approximately 15 years ago, I tried Qwest Internet service and was mortified at the poor customer service.

I decided I would give them another chance with their new Fiber Optic service. Funny, it is actually DSL. We were promised a phone call in the morning of installation with a time estimate. No one ever called. They then showed up when my wife needed to leave. Instead of offering to come back in 30 minutes, the rep essentially handed her the stuff and left! I finished the installation later. After confirming that the download speeds were not anywhere near what was promised I called to cancel the service only to find that the loyalty department was closed and that I would need to call back during business hours.

I plan to instead write a letter to the office of the president demanding that my entire service be cancelled thus ending my 14 year relationship.

Junnia

5/17/11

I was told by a Qwest representative that I could get my internet speed updated for 29.99 for the next six months and then it would go up $10. This was Feb 11,2011. Noww for the last two months I have had to call the loyalty dept. In April of 2011 a supervisor in Sioux City, Ia fixed my bill by kicking me out of the price for life package. She did not tell me this was how she was fixing the amount that I was overcharged. this month Joe, Des Moines, Ia said that was only a one month prom and rgued with y that I did not chat with someone online and that promo was for new customers only. Kody J new I was an existing cutomer as he asked for all my info. Joe said he would try to fix it but it probably will happen again next month. i have had Qwest for 17 years and everytime you offer me a loyalty promo it never gets put in correctly and i have to spend more time talking to a Qwest person whhom everytime I call in gives me a different reason for the screw up. Get it right or getr rid of Qwest!!!!!!!!!!!!!!!!ONE VERY UNHAPPY CUSTOMER! You do not even deserve a one and should have a zero for the worst customer service ever. Also give them the corporate number to call and file a complaint.

Daniel Griffith

5/17/11

What a mess qwest has made they tell you one amount and you look at tour account on line and you see that Direct TV through qwest has charged me $260.00 instead of $19.99.
Neither party can help you. i was on the phone for 3 hours between both parties. Qwest and dtv claim that i have no account. How can i not have an account but they can surely charge me with no problems and now 3 days later and 5 hours on the phone i have to wait even longer to get my money. I have 2 friends that work for Qwest and i thought my job sucked. thank god we have choices and i don't choose Qwest or Direct TV and if you are in the spot were you need to choose a communication co. DON'T CHOOSE QWEST OR DIRECT TV

Reade Gloeckner

5/19/11

Well, as Jafar said numerous times in the movie "Aladdin," "Why am I not surprised.!" I race marathons but don't think that I have the energy or time to detail my experience with Qwest Communications located in Salt Lake City, Utah regarding Internet Service that I ordered. I will voice parts however. Service was delayed due to pairing in teh wires, delayed because no line working in a duplex rental (not Qwest's fault), problem with speed (told 5 Mps) and we end up with 1.5 Mps, Problem with first bill being overcharged and the rep didn't see it nor understand, The supervisor did however but could not figure out how to account for the adjusting journal entry therefore just gave us more money back that they should have (I explained I didn't want more than what was due, but again, she did not understand debit and credits for each line item), problems in accessing the website page needed due to excessive unwanted advertising that was more important than a "Log Off" Button and the inattention to having to re-input the same billing phone number and zip code after already being logged into the site, then asking for the security words (now who is going to go and create an account with Qwest and access that account for the fun of it and inundate Qwest with spam E-mail messages through that account?.

I'll take a break and YES, this is short for what I have gone through just like many of you have, we all don't detail as much due to lack of time because we have other more pressing issues to deal with. Also notice that I left out times and dates and names and a bunch of other items that normally would be important in describing this poor customer service.

Back to the grind here, the second bill was incorrect too. Talking with the CS Rep resolved the bill and they started the new billing amount for another six month's, and I was not about to decline the offer. Tried to pay the bill, yet thought that I would just click on one of those enticing offers and well from $14.95 per month for what was supposed to be 5 Mps but ended up 1.5 Mps and then to upgrade to 3 Mps, the new rate (don't laugh) and Iago again, "Why am I not surprised," $59.95. New rates for six months for 40 Mbs are $29.99 and then revert to $70 if no home phone service, otherwise $59.99.

Now, it is not rocket science here. Why would I upgrade? So now, I am a loyal customer and they offer me $29.99 for 3 Mps. I ask the question if I can talk with an expert that can come to my home and review everything, wires, connections, etc., to determine that 3 Mps is in fact going to work without any unnecessary costs so that I can be sure that this is a sure thing, because I don't want the following.

I say yes, and sign up. But when the guy gets here, he says, well... and I have wasted all of this time and effort and still must deal with the 1.5 Mps because they just can't help me here. I also asked if they had an overall master plan that detailed when Qwest was planning on having the contracted company to upgrade the Yale area of Salt Lake City (expensive homes just a half mile south of the University of Utah - a very affluent area) to provide the 12, 20 and 40 Mps Internet speeds. Then answer back is that they don't know and certainly not in the next four months.

Now they could not provide me with a corporate headquarters number for me to discuss anything and well looking up their number, I found 303.992.1400 and yes this is the number. However, the caveat, We as consumers need to push 8 (eight) and well, "Why am I not surprised," it rings to voice mail and you must leave a voice mail message for Qwest to call you back. The question now is, Do I dare call the number and leave a message to call them back, because well, will they really call me back and will my number just be a number that they ignore?

Will one of you above my post be willing to also try? And will you have the same outcome, they ignore you too? I WILL call the number and leave a message, and I will take this stand. I hope that many of you above this post will take the time and energy and (money to some degree - usage of cell phone minutes etc...) call and leave a message for them to call you back. I am not going to leave a rude message. I just would like to receive a call back at your convenience to discuss so matters of business with you. I look forward to your call. It would be nice if businesses like this (most in America) would just get it.

mntnhoney@hotmail.com

5/6/11

Quest has suck poor techs. The only time iv had good customer service was on the phone. Tuesday may 3 2011 I was on my internet looking for jobs n applying. Than all the sudden my internet went out. Iwent outside to see if someone was tampering with the box. And sure as sh.t, there was a quest tech at the box. I called in that wed n they wanted to look inside my home at my cables. I said no its the box not my stuff. Well so they came back may 5 2011 and the tech said they shut me off from the box outside. Well now, I have these weird cables that if their messed up I have to call a tech cuz u need a special tool. Quest sucks and the techs r lazy. The tech moved all my stuff around and the area he was at was treated dissrespectful n trashed . The tech told me the reason they shut me off from the box is so they would have an excuse to look at my cables and change them. Thats fraud if u ask me . So I told them if they bill me ill take it to court, than they said oh u know what mam , we wont bill u. We just needed in n the only way to make that happen is to make u call to gt Ur internet back on . Fraud!!!!!

Mntn	5/6/11
Qwest sucks and the techs are liers and fraud!!! and they ruined my cables. I know because I looked at the cables to make sure they where good. than the tech comes in, and wala, the cables are junk and ruined. I am calling at ATT and I ''might'' take them to court. I am sorry to say....QWEST SUCKS N THEIR FARUDS!!!!

Lance Campbell

4/22/11

Let's start this off with the concept, if the customer says they are happy with your service, leave them alone.

I have had Qwest for I think 15 or more years with my business. Quite happy I was.Fax line and business line bills totaled usually around $90.00 per month. So when they kept haranguing me with calls to bundle. I would say "no quite happy with your current service." Must have gotten me multi tasking as I listened once...and was convinced to bundle and save.

Have been unhappy ever since! Much larger bills than usual, multiple phone calls to get the issues resolved which always seems to turn into further phone calls when the next bill arrived later as nothing was resolved. Their mantra each time seemed to be: "Gee don't know why they did that. But I will fix it for you". Yeah, right.
Oh, and don't bother accepting the persons "direct number" to call if you have any problems. As you won't get them.In fact the latest "direct number" didn't even have them in the same state as the person that answered the phone.

Its plainly obvious that one hand doesn't know what the other is doing. Point in hand. I was told when I got 3 bills at once during the changeover,to ignore the single ones as they are now bundled in the current one. So I did.. and just got off the phone with a fellow this morning that insists I am late on paying my bill!
When I told him not only was I told to not pay, but on the last round they actually sent me to the loyalty department and gave me a credit. His response: "Gee don't know why they would do that". I didn't let him fix that for me!

And to top it all off Qwest has to be the most ungreen company around. Can't tell you how many marketing pieces I get in the mail a week wishing me to try one service or another. I don't think so!

Larry

4/12/11

I had my check altered by Qwest which took an extra $300.00 out of my checking account which caused me some financial difficulties. I contacted the US and AZ attorney general and the FBI to have them investigated Qwest with the following crimes; fraud, wire fraud, fraudlent scheme and artificts and feloney indenity theft. I probably have to hire an attorney to take this worst company I have ever deal with to court. I have contacted the corporate headquarters in the past on both of my business and personal account and you get no where with this company. They do a great song and dance and will never commit to any wrong doing. I signed up for there internet special for 19.99 and got took. They said I had to have a landline which I did, but they took this number away and gave me a different number to increase my service to 39.99. Hows that for stealing. I live in an area which is controled by Qwest so I can not any different internet service. This is a monopoly. So you can see this company is the worst I have ever seen.

Fu	4/20/11
Complete false advertising for their Internet "Price for Life". Not literally "the price you pay for life" but actually only a 12 months promotion price that changes after.

joe	4/21/11
you wouldnt beleive me if i told you...qwest is the biggest ripoff company i have ever seen.

Helene

3/26/11

Qwest technicians continously cut my line or mismatch it at the main box resulting in no phone service at my house. I depend on my land line for Internet. I don't know my phone is dead until I pick it up every minute of the day. If I don't I find myself trying to connect early AM on a Saturday and the phone IS dead. When you call Qwest repair's 800 # you get heavy-accent operators who make their own questions and have nothing to do with your technician problem. They make a customer look like you lack intelligence and the problem is your fault. I takes a good 20 minutes to go thru the Qwest automated questioning until you get so mad you press O for an opertor who comes from a foreign country and has no clue what to say or say things like is your phone connected, is your line plugged in to a wall, try this, do that, etc. etc. and you have to stay polite! Instead of "harassing" you with expensive brochures on how to bundle with Qwest at cheaper prices (yeah right!) they sould concentrate on QUALIFIED, TRAINED, ENGLISH-SPEAKING PERSONNEL AND TECHNICIANS. Breath deep!!!!

Susan

3/21/11

Qwest has the worst customer service skills I have ever dealt with. I agree with Dave Ingrahm that you have the corp. headquarters on the website but no way to contact them. Why are you so afraid to put yourself out there. I was lied to by Qwest telling me that if I added another service to my package that I would recieve a $50 gift card. It cost me $150 dollars to buy the equipment and service from you and when I called about my gift card I was told I was not getting one. Funny how the girl that sold me the service had no problem offering it to me to decieve me into purchasing another service from you. When I contacted Qwest the rep was no help and so I asked for a supervisor who was rude and unprofessional with me. Her name was Stephanie and she said her id is 024. I highly doubt that is correct info. How do you stay in business when you lie to people to get them to purchase services and then back out of your promises. I wasted 1 hour worth of minutes on my cell phone and my entire lunch break. What will you do to make things right for your customers and what will you do to train your assoicates to provide customer service you can be proud of. I will also be contacting the Better Business Bureau.

shirley

3/10/11

the absolute worst service I have ever experienced anywhere in my life( and I'm old enough to attest to alot). asked to get my land line disconnected and they disconnected my internet, have been trying for 2 weeks to get it back, both orders were cancelled at their end and now I am another week out with nothing but I'm so sorry. each emlpoyee asures me that they are happy I got them and they will fix it, no-one does. Just ended 55 min on hold to be told order was dropped again. With todays economy one would think a company of this size and competion would be more respectful and competant. my company would go under quickly if my employees were this inept!!!

Julie

3/4/11

This is the second go-round with the incompetent C/S personnel at Qwest. But this time it involves losing a payment of $109.62! The payment was made as usual over the internet and that being done while I was speaking to a C/S person on my cell phone! It was also the first bill paid after installing High Speed Internet. The bill was quite high and that was the reason I called. Apparently a few other features were added that I did not order! He said he would make the necessary adjustment and my next bill should reflect the changes. It did and actually showed I had a $96 credit and no payment was due at that time. In fact I was told when I called them again to verify that there was no payment due (hard to believe) the male C/S person said I most likely would not be paying anything for about three months. Well here it is a month after that conversation I get an e-mail stating my Qwest Bill is ready for viewing. When I went in to my account online it not only showed Total Due of $58 but a $25 past due bill; a check return fee of $10.35 (it never was a "check")- they claimed for the $109.62 that was paid January 5th online; was on my bank statements for that very same day and deducted from my account. I was never contacted by anyone at Qwest about it and they didn't note it in my account until 23 February! They simply could not get it through their heads that myself and my bank were not responsible for them misplacing that payment. When I - in good fairh as per usual made that payment online and my bank recorded it and deducted same amount from my balance on that same day - the issue was out of mine and the banks hands. If, because of the ineptness of Qwest employees that money was inadvertently (and I use the term loosely) placed in someone else's account or riding the winds in limbo that is theirs and theirs alone to investigate and not put my account on "Hold" for 15 days while they "look" for the vanishing $109.62. I will write to Corporate Hdgts.; report them to consumer affairs and contact my attorney and in the end discontinue all Qwest servces. I'm sick and tired of getting C/S personnel from every state in the Union and countries where English is barely understandable to solve a problem. The last time (a year ago) I had a major problem when I moved from one Apt. in the same bldg. to another and transferred my service, they disconnected service in the old unit and neglected to turn on service in the new unit - someone dropped the ball - again - at Qwest. It took me four days and a C/S person in Canada to get my service finally connected. With the high rate of unemployment and so many people looking for work I am sure any one of them would be grateful for the chance to do a much better job than these Qwest clowns are doing. You think?

Amy

2/27/11

After my contract with Qwest for DSL internet was up, I cancelled the service. Each month, for many months later, Qwest still sends me a bill. I spend hours on the phone each month with a Qwest Account Specialist who confirms my cancellation, promises the bill will be rescinded, my balance on the CLOSED account is ZERO.
But then the next month I receive a bill and we go through this all over again.
Repeatedly.
I have no idea on what else to do.

Karen

3/3/11

I am leaving Qwest and going back to Cox. Terrible terrible customer service. They dont even know what customer service IS! they let their sales reps lie to customers on the phone to get your business and then dont follow through and grant their promises. I was supposed to get a visa rewards gift card for switching to Qwest and getting their whole bundle. When the gift card didnt come, they told me I didnt qualify because we got high speed internet instead of broadband. We never asked for either specifically. If they put us with the one that didnt qualify us for the rewards, thats THEIR fault, but they wont give in and will not give me what was promised, even after several phone calls and hours on the phone with them. I am done with them. DONT SWITCH TO QWEST!!!

Jerry	3/3/11
how about hiring customer service reps that can understand AND speak english??!!

Frank Solchaga

2/14/11

In the past year i have expieranced the following. 1 Internet stopped working- called for service 1hr spoke to a foren person whom did not understand the english language but jumped through the hoops and tested the systems via phone was told it was my p c called a geek squad $150 later was told my pc was o k notified qwest they came out and changed there modem problem corrected. Same thing 3 months later and same senario. 3rd time was over billing from $59 to $116 and high speed has been down for 3 weeks found out added charges were for services never requested and promotional package had expired but was never notified that promotoin was for a year as was not on the flyer hummmm. Bill was adjusted back down? promise was made teck would be out by 6pm tech calls 5:30 pm leaves a message that he will not be out am to call againe and jump through the hoops have 40 hrs into resolves today as of 2/14/11 no sevice no answers will be taking qwest to small claims court. Have asked to speak to managers with no resolve as they do not understand english language. Have consistantly requested not to be marketed an have to listen to marketing when ever i call for a minimum of 15 minutes. Centry link/centurytel has bought 51% which is twice as bad as quest.

Dave

2/4/11

Called Qwest to fix my phone, then realized some old wires were crossed, so called back to cancel the technician visit, yet they charged me $85 anyway. After two phone calls and talking with a "supervisor", they said their records show the technician was dispatched. They show no record of my call to cancel, so I am stuck paying $85 because a call center rep didn't do her job and cancel my order. What is the best adjective here: extortion? incompetence? fraud? All of the above.

Nathan	1/22/11
I have honestly never dealt with worse customer service

concerned informant

12/7/10

Edward A. Mueller
Chairman
& Chief Executive Officer
Qwest Communications International Inc.

Stefan D. Stein
Senior Vice President, Risk Management
& Chief Ethics & Compliance Officer

Christopher K. Ancell
Executive Vice President
Business Markets Group

Rich Baer
Executive Vice President,
General Counsel &
Chief Administrative Officer

Stephanie G. Comfort
Executive Vice President
Corporate Strategy

R. Steven Davis
Senior Vice President
Public Policy & Government Relations

Joseph J. Euteneuer
Executive Vice President
& Chief Financial Officer

Girish Varma
Senior Vice President & Chief Information Officer

Dan Yost
Executive Vice President
Mass Markets

Bob Tregemba
Executive Vice President
Network Operations

Roland R. Thornton
Executive Vice President
Wholesale Markets

Teresa A. Taylor
Executive Vice President
& Chief Operating Officer

David Ingraham

11/15/10

I am absolutely sick and tired of the incompetence displayed by Qwest employees, or rather call center employees. I have reached the end of my rope. If I don't get a reply from a member of the Qwest HQ management team immediately I am taking my issue to the media in Phoenix and Tucson, the Arizona Attorney General, the FCC, and my personal legal counsel.

David Ingraham
Owner/EIG Insurance
520-466-8530

David Ingraham	11/15/10
How ironic that you can't use this site to contact Qwest Corporate HQ. It seems as though you can't contact HQ period. Why are you people hiding from your customers?

Patricia Martin

10/4/10

I ordered Qwest internet service on a Saturday (20 minute wait time). The service provider was uncertain if Qwest worked with Macs. He told me to call another number to ask and then call him back. I made the call (20 minute wait time) and then I called back (15 minute wait time). I ordered the service and was told a technician would install the following Friday. I asked if I should cancel my existing service on Friday. I was assured I would definitely receive internet service Friday and someone would call me Monday to confirm a time. I received an e-mail on Monday from Qwest saying my appointment was for Monday not Friday. I called and spoke with a customer service representative (25 minute wait time) and she said she could "escalate" the issue and reschedule for Friday. I had run out of time and asked her to make a note and I would call back later. I called back later (15 minute wait time) and spoke to a young man who asked me if I wanted an AM or PM appointment on Friday. I requested PM. He said okay and then asked me about bundling services. As I was speaking to him, we were disconnected. Later I received another confirmation e-mail saying my service call was Monday (not Friday). I called again (25 minute wait time) and spoke to a most obnoxious woman who told me that nothing could be done. I explained that I had taken a day off from work and cancelled my existing service, so I needed installation on Friday. She said I should install it myself. I asked her if that was possible and she backtracked and said no but it was my fault for canceling my existingservice. I told her that a Qwest representative had told me to, she replied well I wouldn't have told you that. I told her I didn't have the luxury of speaking with her earlier and unfortunately her colleagues had told me something different. She said the order had been confusing and Saturday orders were always a mess. She said I had no options if I wanted the service, it was Monday or not. I asked to speak to her supervisor. (15 minute wait time) The supervisor came on Victor in Salt Lake City) and told me that there were no appointments available on Friday. I explained I could not take another day off, that would entail two vacation days. He told me that if I wanted the service the tech would be there Monday. I told him that I thought some concessions should be made. He disagreed and said his tech was overbooked anyway (bodes well, doesn't it) I asked him if I could at least have a time period closer than a nine hour 8-5 spread. He told me I could call Monday morning and find out my scheduled time. I told him that if I could have a AM/PM time slot perhaps I could work half day, but by waiting until Monday to call, there was no chance of working the half day. He said he could do nothing. I said that I felt that an apology was in order for the mistakes that had been made. He said that no one had made a mistake. I told him his sales people had given me a Friday date and in reality it was Monday and I thought that was a mistake. He disagreed. I asked to speak to his supervisor and he said no. I asked for a name and address to which I could write a formal complaint. He said there was no name and gave me an address. After the call I googled the address and discovered it was the address of the Qwest Asset Management Group. I'm pretty sure they don't take complaints. I went to the Qwest on-line chat forum and asked for an address from a representative. He said that he did not have the information and gave me a customer service number. I called and spoke to someone else in Salt Lake City and eureka! He apologized and said that if there were cancellations on Friday he would call me. So it takes a guy in the trenches to be polite and act like he cares about customers. Frankly he should have Victor's job. I cannot believe that this simple internet service connection took hours and the information changed hourly. I am not impressed