7582 West Sand Lake Road Orlando, FL 32819
(407)352-9012
Reviews For Ponderosa Steak House Corporate Office
Bill Mooney  | 5/18/12 |
| We went to the Ponderosa in Hartford, WI. Nothing short of EXCELLENT. The staff went beyond what any one would have expected and the food was perfect. | |
t. farmer  | 5/2/12 |
| My family (my husband, myself, and two children) went to the ponderosa in jackson, oh last nite and it will be our last trip. It started with the cashier being so rude, didn't want us to use our coupon that we got through the ponderosa b-day club, my husband ordered a steak medium well, and mine well done, his was so raw and bloody, it looked like fresh road kill, mine was pink streaked, we showed the manager (jeff) who told us he would reinburse our dinner which we were charged $15.98 and only given back $6.00, I asked him if a half pound ribeye was really ONLY six bucks and he said yes. What do you all think we should have recieved? I think the $15.98 would have been correct, since we went there with our hearts set on a nice steak dinner and didn't get it. Not to mention the waitress disappeared and never came back until we were leaving and offered refills on the drinks, we refused and left. We could hear the manager and cooks and the cashier discussing us and putting us down like we were some scam artists looking for a free meal, it took all i had to hold my tongue and keep my husband from getting verbal in a not so nice way, (they deserved an ear full), i have a big mouth and will be telling all my friends how much better golden corral and bob evans tastes. | |
Alice J Bowser  | 5/2/12 |
| My disabled son wanated to take me out to an early Mothers Day buffet, so I chose yours. We left early enough, but got stuck in construction traffic and did not arrive at the resturant in Kittanning til 8 mins to four and had our order taken at five til. However, she would not give us your lunch buffet, she charged us for your dinner one, which was considerable more than my son could afford seeing there was four in our group. We had to cancel the order, still not being 4:00 mind you, and leave cause he could not afford the extra funds. Now, I am asking you? If you say four, it should be until four, not 3:45. Four is four. You will be losing my business from now on. A businees is it's word, and your word sucks. | |
| | 4/30/12 |
| my wife and i visited the richland,pa ponderosa on april 30 for the supper buffet and were GREATLY dissapointed our med rare steaks were GRAY ON THE OUTSIDE AND RAW INSIDE my Baked potato was only half cooked and WOODY THE BUFFET OFFERED THREE KINDS OF CHICKEN the kind i ate was good but the pasta and rice dishes that were offered were DRY AND STICKY THEY LOOKED LIKE THEY WERE THERE FROM THE LUNCH BUFFET we were there at 630 pm our waitress didnt take any plates off the table until we were leaving nor did she check to see if our meals were ok or offer to refill our drinks till we were ready to leave we have been there for the lunch buffet before and the food and service were excellant but this will be our last visit | |
| paul short | 3/16/12 |
| this is about the new ponderosa in elk view WV First off let me say that this is MY experience at the new Ponderosa. I took my wife and step daughter there for my step daughters 16th birthday. When we first entered the establishment we noticed an unusual amount of smokey ness. the staff was friendly and performed the duties diligently. Now on to the food: i was disappointed at the selection they had on the buffet. the food was cold it was undercooked and the serving utensils were inadequate. the chicken i had was bloody, the serving utensil for the chicken wings, was extremely hot, so hot that i burned my hands on them to the point that i had to shake them free from my hands, i had to sit for about 20 minutes with ice on my hands before i could finish eating. my step daughter ordered a steak from the menu and requested it be cooked well done, when she received it some 20 minutes later it was only cooked to a medium. fortunatly i was not a secret diner this time. My experience was awful and i expressed that to numerous customers that asked me how the food was as i was exiting. I saw about 5 take their families and leave. the only thing that i found to be satisfactory was the salad and the pepsi i had to drink. I spoke with the manager[ she was a red head lady] and she apoligized. i am also a business owner and if my workers could perform no better than that then they were not trained properly and that ultimately falls back on the business owner. I will be sharing my experience with all my friends and associates, also with my facebook family and friends. I will also be sharing this letter with the Ponderosa company. I understand all are individually owned but i think they would want to know how their name is being represented. Once again this was MY dining experience. | |
| Kennedy | 3/6/12 |
| My husband and I visited the Indiana, Pa. Ponderosa and like many of the previous reviews, we too had an awful experience. On the way to our table, couldn't help notice how many tables were not cleared off and how DIRTY the carpet was. Was ready to leave right then, but since we already paid, thought maybe at least the food would be okay. Boy were we wrong!! The food on the buffet looked crusty, like it had been reheated a million times...it was NOT hot...and it took us all of about 10 minutes to pick up and leave in disgust. The corporate headquarters needs to read these reviews and stop backing these terrible restaurants! That's 10 minutes out of our life we'll never get back!! | |
| | 2/23/12 |
| Continuios from previous page.............. I am so tired of all the b s I am putting in my 2 weeks notice and you're getting ready to lose probly 1 of the best employers that you got I think you for your time off work review but you need a whole new staff down to cooks messing up on orders just so they can eat steak you got servers judging your customers cutting them down walking up and down the aisles cussing and saying f@@@ these non tippers calling everyone trash and if they know they don't tip they get that table will not get good service and they make that be known to the customer I just don't understand how you would want something to act like that in your restaurant you should be embarrassed and ashamed.. and when you bring it up to the managers it's like it goes in 1 ear and right out the other and when you complain about any other employers that have been there longer than ne one want you complain and tell on sumbody the main manager cut your hours because that's wrong you shouldn't be now tell me that is some bull crap I have seen servers literally have a customer fill out an application and if they don't tip or if they were rude and they handed the server the application the server will throw it away instead we don't want that work your if they cant tip me they dont deserve to work there now tell me that aint some shady stuff and it's on called and bigger capital letters FAVORITISM...SHAMEFULL VERY UNPROFESSIONAL ..... | |
| Jack Richardson sr | 1/22/12 |
| why does your eclub signup in the locations for indiana not show vincennes indiana at 2625 hart st zip 47591? i want to sign up but thats my closest location and its not shown in the locations section | |
| Lonnie Craig | 1/14/12 |
| I recently dicided to eat at your Lagrange Kentucky steak house after ten years of not eating there because of a bad reputation for which they did deserve , I noticed that the buffet bar was much cleaner than it used to be and seemed to be a great improvement but when they brought out the sirloin tips we ordered that's when I became disappointed , it looked like the tips were cooked in a pool of beef fat and then served that way , the grease burned the roof of my mouth and believe me I have had a lot of steak and never been so turned off . If that is normal for your cooks to prepare your sirloin tips that way then that will be that last time I eat there | |
| debbie | 1/14/12 |
| My husband,daughter, and two grandchildren went to Ponderosa In Wheelersburg Oh. last night 1/13/2012. We were taking my grandson out for winning the school spelling bee. We sat down to eat and before our food ever came out my husband killed 4 cockroaches. We were very digusted but still we were polite. The only compensation offered was 4 free passes to the buffet. We took them and left because my sister works there and I did not want her to be treated badly by her boss. Even though she was not working at the time. I wish she would have warned me about the poor sanitary conditions. We ended up going to Bob Evans to eat, because we were still hungry. We lost 65.00 dollars last night. We won't be going back to use the free passes unless something changes drastically. Management there needs to learn how to treat their customers and how to get the sanitation problem under control. | |
| Thomas Hoth | 1/11/12 |
| You should use the Ponderosa store in Hartford Wiosconsin as a model for all of the rest of your establishments. I have been a Ponderosa customer for over 20 years and have frequented many of your franchises is multiple states but neve have I been so impressed with the consistant quality of food, The attentive wait staff and a manager (Chad I believe) that is right in there up to his elbows in assisting all. I think The Hartford Wisconsin Ponderosa should be a training facility for all Ponderosa managers nation wide. Trust me on this. I was in the Corporate world of customer/technical service for over 30 years and I know what it take to be successful. Please sgare this with the above mention store and especially Chad the manager. Thank you | |
| Dwight | 11/30/11 |
| My wife and My 2 children took me to dinner for my birthday and bought a gift card and was going to use it with the free 5 dollars when she attempted to she was told it was no good until the next visit so she asked to speak with the manager Who came over with an attitude and also told my wife it was corporate policy and we could not use our gift card. So my wife asked well what if we bought it this morning would we be able to use it and was told Yes my wife asked whats the difference Where the manager said once again corporate policy and my wife said thats how you lose customers and the lady proceeded to raise her voice to my wife. My wife told her she was not a good manager and dont know how to take care of customers and the lady then told my wife that she was rude and just walked away. We left and will never go to the Oswego ny ponderosa again | |
| Paul | 11/15/11 |
| November 15th 2011 the Ponderosa in North Syracuse New York hosted a FREE Buffet for all military and veterans. Free drinks and free buffet. No one was limited to how many trips to the buffet they made. I have eaten at this resturant before and will do so again. It is always very good there, but I was particularly touched by this show of generosity to the servicemen and women of this great country. | |
| Don | 11/16/11 |
| I went to the Ponderosa Steakhouse located at 12450 St. Charles Rock Road in Bridgeton, Missouri this evening with my fried. Ordered my steak at 5:07pm. Went to sit down and it took the waitress 15 minutes to get our drinks. When my steak came it was ordered medium rare. It was so rare that it was raw totally on the inside. I sent it back to be cooked longer, thinking that it would take about 5-10 minutes. 30 minutes later they came and said they were going to cook me another steak. I could see by the expressions on the cooks and the waitress faces that they gave my steak to someone else. 20 minutes later the manager came with a different steak just as I was getting ready to walk out. She said the delay was because the way I ordered my steak and ask me to try it to make sure it was now ok. I cut just the outside of the steak and it seemed ok so she left right away. After I made a second cut I found out that it was as rare or even worse than the first one that they gave me. My friend was already finished eating as it is now 5:55 pm. Screw this place. I just got up and left. Too much clowning around in that place between the waitresses and the cooks. If they are that stupid and can't cook a steak medium rare they need to go back to school. The place is a joke and the manager needs to be fired along with the cooks. The reason it took so long to get my steak was because the way I ordered it cook.......right! Just because she is stupid doesn't mean everyone else is. I won't go back there and I recommend you don't either. There phone# is 314-291-6037 116 Lisa is the name on my ticket and the number is 3753. I intend to call tomorrow and voice my complaint. I would do it tonight but I'm sure it wouldn't do any good. Won't ever go back there again. | |
| S MOORE | 11/3/11 |
| Two people stopped at the Dubois, PA Ponderosa at 3 pm on Sunday, Oct 30. The inside was clean & orderly, BUT I had stomach discomfort BEFORE I even left. 4 hrs later, we still felt unsettled & not hungry. In fact the smell of Pizza almost did me in at 5pm. Around 10 pm my Aunt got terrible diarrhea that last over an hour. The only things we both ate were canteloup, gr beans, carrots,mac & cheese & lemon bar. This is the 11-3 and my stomach is still ugky.. | |
| Patricia | 10/30/11 |
| My family has had several "bad" experiences with the Ponderosa at 9200 W. Floriisant Ferguson, MO 63137, but this last experience on 30 Oct 2011 was the final straw that broke the camel's back. My sister and her husband recieved eClub coupons for buy one breakfast buffet and get one free. They forwarded the email to me to print for them (their printer is broken). Theefore, on top of both emailed coupons is the line that states To:janedoe@email.net. When this printed email coupon was presented to the cashier she stated that the email was a duplicate to Jane Doe and that duplicate coupons could not be used. My sister tried to explain that situation and pointed out her name and her husband's on each coupon and how they both were forwarded to me. The cashier did not understand and stated that "you people" were trying to get over. Again, my sister tried to explain but my brother-in-law, who was absolutely offended, cut that conversation short and walked out. Needless to say, that store had lost a family that remained faithful despite a lot of "ish". | |
| Frank W. | 10/21/11 |
| Stopped in the Kittanning Pa. Ponderosa at 630pm on Wed the 19th of Oct. I had to wait 4 to 5 minutes befor the cashier came from the kitchen. Chose a booth and went for a salad. The plain salad tray was empty so chose a salad with dressing, too strong. Upon returning to table no waitress showed yet. Went for the second plate and a salad with out dressing. Returned to the table and no waitress yet and no water. Eat this salad it was good. No waitress yet. Went for soup and saw the floor was wet and chicken noodles were still on the floor. No waitres yet. Made a fourth trip for chicken wings and potatoes and retured to the table and there was a glass of water and a plate with a piece of chicken and a bake potatoes. This is not the chicken sandwich with tomatoes and onion I ordered. No waitres showed up. Went to the cashier and tolder her the order was wrong and she shrugged her shoulders and said I could have either. Re-emphized to the cashier wrong order but she was busy. Went back to the table and waited about 5 minutes, no waitress. Went up for dessert but there was no cheese cake next to the sign in fact there was not much desserts available at all. Went back table no waitress yet. Went back to the cashier and she was busy with customers. So I took 3 napkins to my table removed the siliver ware and rapped up my wrong order and went back to the cashier for the 3rd time and told her I was taking this WRONG order that I paid for and leaving. Also, told her the restrauant has the worse service I ever saw in my life and she agreed. She said "OK". To this day I dont know who was my waitress. I saw people in street clothing waiting on other customers??? Assume they were waitress??? BAD BAD service. THIS RATING SHOULD BE --ZERO!!!!!!!!~! Managentment should CLOSE or hire some waitress that were aprons or uniforms. | |
| William Hall | 10/15/11 |
| Visited you Indiana Pa. location on 10/13/2011. Very poor quality of food the HOT BAR was any thing but hot the food was dried out. The steak i order WELL done was still very very red. Sent it back when in came out it was burnt beyond being eatable ask to see a manager and waited 15 minutes. NO one came my family and I left. I am a working man and didn't go there for something free. I only wanted what I had paid for and that certainly didn't happen. There is a reason we don't frequent chain restauraunts. The food is usually poor at best and the service is shoddy. | |
| Gail Hubbard | 9/22/11 |
| When you re-opened the new Ponderosa #880 in Watertown, NY I had high hopes the food would improve. We went several times & it was great! Couldn't believe our area FINALLY had the same quality food as the Pulaski store. Unfortuantely, I suggested my son & I go in on 9/21/11 for supper, I was starving & hadn't been to Ponderosa in awhile. We each had the salad bar and...OMG...it was HORRIBLE! All the vegtables-corn, green & lima beans tasted the same. That is, tasteless. Absolutely back to the same crappy menu the old restaurant had & that was BAD (known for that near & far). My son & I agreed the only tasty items on the menu were the rolls, steak fries & maple bread pudding. Thats' IT. Oh, and the cashier? If she smiled it would crack her face. She's the same one that's been in there on the other occassions I've been & she STILL doesn't smile! Don't know her name, she's heavy set with dark hair & a grouch! I won't be going back to this fairly new store because its become, sadly, once again "Pond-da-gross-a". | |
| Elmira Amy Webb | 8/12/11 |
| I took my Aunt and Husband out last night to Ponderosa and i thought we were going to enjoy ourselfs but boy i was fooled the inside was really Dirty.I went to the one in Bath New York and here is a list of things that were wrong. 1. Windows were so dirty you couldn't see out 2. Dust on the vents was falling all over 3. moled the food on the wall and wallpaper coming off wall. 4. water spots all over tiles on the ceiling 5. carpets were totally nasty 6. windows over the food was nasty. 7. short walls between areas were dusty and nasty. 8. the door to leave the main area was so nasty was scared to touch it unsanizted 9. chairs need to be cleaned was dusty and sticky 10. some of lights were blowned in the area to see food better 11. trays that bill comes on was nasty and dirty 12. bathrooms were dirty and no toiletpaper 13. holes in the walls 14. food was not hot food. 15. tiles starting to fall loose from ceiling. Then they want to know why there business is going down hill well look at what is going on there then you would understand why no one wants to go there. Bath really needs to start getting on the ball and fixing these problems now. I will not send anyone to a place that should be closed until these problems are fixed. if the state knew about this then i know that the state would close it until it is up to the standreds . The health inspecters should go into this restaurant and see what i am saying and there is others things but you got the main things i saw. thanks for making my evening a living hell. | |
| Ron Huber | 8/21/11 |
| We travel back and forth from Rochester, NY and Cape Vincent,NY and stop at Ponderosa in Oswego for dinner. The last time up in August will be the last time stopping at the Oswego Ponderosa. I have used Johnny on the Spots that were cleaner and in better condition then the restrooms at Ponderosa. When you can smell them in the dinning area it is bad. If the bathrooms are in that condition I wonder what the kitchen is like?? My family and I will not be stopping there again. Wonder where the Health Dept.is. | |
| David Rogers | 8/29/11 |
| While in Moorehead, Kentucky on business, I went into a Pondeosa Steak House for lunch. I was the only customer in the restraunt at the time, having entered it just after 11:00 local time -- the time when they opened. I ordered the buffet initially, and then chose to add the T-Bone for my meal. The Assistant Manager of the store took my money, to my credit card, and had me seated. Everything was going well, including the waitresses, the appearance of the food at the buffet bar, and the cleanliness of the restraunt. Then, I got sirloin tips. I told the waitress that this was not what I ordered, and asked to receive what was ordered. This was not done. The assistant manager refused to see me, going into the back room when I tried to approach her about the issue. The staff were unceromoniously sent to me to try to quell my desire to have the T-Bone instead of the sirloin tips. I shared with the staff that they had done marvelously, initially -- which they had. I also shared with them that I wanted to talk with the Assistant Manager, who continued to refuse to see me -- according to the staff she told them to tell me that I would be served the tips unless I wanted to pay (again) for the T-Bone. I asked to have the General Manager's phone number, which was refused. I asked to have the district manager's phone number, which was refused. I called my bank, as it was on my credit card, and they told me that because I had signed the charge -- despite the fact that the order was wrong and errantly charged and thus errantly filled -- I still had to pay the bill. I left. I have tried to reach corporate headquarters, and have not been afforded a return phone call or any attempt to rectify this situation. Therefore, I would highly discourage any one from going to this restraunt again -- either in this particular town of Moorehead, KY, or anywhere. They are good when they are right, but they have an arrogance that is rarely surpassed when they are wrong, and have continued to refuse to refund the money, rectify the situation, or even so much as an apology. | |
| bryan edgar | 9/14/11 |
| Hi, my name is bryan edgar, and i would like to talk to you. i have been to ponderosa steak house in amsterdam, n.y. a few times recently. i am sick of eating the same food every time i go there, and a lot of the time i go, a lot of the hot food is cold and tasteless. there needs to be a better variety of both hot and cold foods. a lot of the time, if i go before 12:00, the soup is cold and i have to put it in the microwave to heat it up. the hot food needs to be hot throughout the day, and we need a better selection. get some chicken and dumplings, peiogies, shrimp, pork chops, spaghetti and meatballs. please get back to me on this. | |
| brenda verginio | 7/15/11 |
| My son,mother and I love your restaurant! My mother received her birthday coupon but I have not. My birthday is 7/22/63. Is it too late to receive one? My email is: brnbver@hotmail.com I would also love to receive coupons if possible. My address is: Brenda Verginio 8745 Whiting Road Cicero,NY 13039 Thank you so much for your time! | |
| Arlene E. Moser | 6/13/11 |
| Stopped at the Ponderosa in Moorefield W.Va. on June 11th. We were on a bus trip. so the entire bus went in for a meal. We arrived shortly before 4P.m. Everyone one from the bus was inside the building before 4Pm. However while we were being waited on the waitress stopped in the middle of the line and the prices were changed. Now I didn't mind the price change, but it seems to me that the entire bus should have gotten the same price. It is not our fault they didn't get us through the line before the time change. Then they looked at me as though it was my problem. So, based on my visit, how likely will I be to go to Pondertosa again. NO. | |
| Douglas Dix | 6/16/11 |
| June 15 at 4:17 P.M we visited the Clare Michigan Ponderosa. We usually stop at Ponderosa when we are tired of fast food and want a complete meal but don' have a lot of time to spare. We were surprised to find the food with very limited choices. We had a choice of three different kinds of chicken that were from lunch and all dried out. No seafoood at all, not even seafood salad The warm vegetables were all mushy. The meatloaf was the only meat that was edible. Pizza was old. Most of the deserts were small left over pieces. The cherry cobbler was good. We were too embarsed to complain but wanted you to know that we will not be going back to this restaurant. Sincerely, DOUGLAS DIX DHDDIX@LIVE.COM | |
| vicki | 5/23/11 |
| This was at the Ponderosa in Uniontown, pa. The very first thing that happened was our order was wrong. The chopped steak dinner that my husband ordered was horrible. It was so tough and dried out. Then we both used the rest rooms, if thats what you want to call it. It was more like an outhouse. FILTHY! The floors leading to the restrooms and the kitchen were were really dirty. The carpet needs replaced or cleaned throughly. I can't believe the health inspector has not cited this restaurant. I really do think that I will be calling a few people to let them know the condition of this restaurant. Also there were dirty dishes piled up on a table across from us, and the waitresses kept piling more and more on the table. How lazy can you be not to carry them to the kitchen!!! Disgusting is what it was. Had I seen what the bathrooms looked like before I ate, I would have walked out. This is the worst I have ever seen this restaurant. I will nnot be going back, and do intend on also calling the corporate offices in Florida. Something definitely needs to be done here. | |
Patricia  | 5/11/11 |
| I want to compliment The Ponderosa in South Louisville which recently had a much needed update. The inside was remodeled and completely done over. The booths are nice and big, plenty of seats, very good food, and servers who take care to see our drinks were filled and our needs met.However, it seems to me the servers should not have to bus the dirty tables of dishes. This is very unsanitary. I don't like the ideal of my server cleaning a table full of dirty plates, glasses, etc., then bringing my drinks to me next.Can't management at least pay a bus boy a few dollars to do this, freeing the servers to tend to the customers? This is very much needed.Think of the germs this practice is spreading...not appetizing. | |
| Janice Taylor | 4/11/11 |
| My family and I visited the Ponderosa Steak house on Telegraph Road in Dearborn, Michigan on 4/9/11. I was so disappointed and the experience was horrible. A family with their four children who were there to dined got the police called on them because the father sent his food back because it was not prepared the way he requested it. The father ask either give me my money or prepare my food as a carry out and I will leave. The waiter made it real clear to the Man that he was NOT going to get his money back or any food. The waiter called the Dearborn police upon there arrival they told the Man to call and complain to the Corporate office and also ask him to leave. The wife was very calm and quite. My family praised her for that because their were four young children with them. My family will never visit this Ponderosa again. Whatever happen to the customer is always right? What a horrible place to eat. | |
| neil reed | 4/18/11 |
| In a time when too much salt in our food is said to be unhealthy, we have a chicken supplier to Ponderosa at Washington, Mo. who is piling it on. I like salt, but fried chicken portions served up at this restaurant are inedible and yet the staff say 'no one else has complained.' I would rate the fried chicken as containing about 75% salt content!! The management who appears to be quite competent say it is often hard to change food suppliers because the problem falls into the 'too hard tray.' So given this scenario, I am writing about this matter for the corporate office to deal with. I will ask for a refund next time? if the salty chicken supplier is not found and taken off the suppliers list. | |
| sue | 4/5/11 |
| i went to the oswego restaurant and it was a horrible experience i didnt get what i wanted first of all i was led to believe something elseand the food was horrible the potato was dried out and so was the shrimp that was as big as a dime the steak had no flavor and the bathroom was filthy. i have never been so dissapoointed in my life about going out to supper. i was so much looking forward to having a nice dinner celebrating my husband going back to work.we also walked away hungry.and when i complained all that was said was im sorry. they could have at l;east offered us a desert that we couldnt get with our meal.we will never return to that restaurant or any other ponderosa again. im so upset i dont even know what else to say.oh i guess SORRY is the word i want to use.we do know a lot of people and you can be sure that we will tell all of our friends.dont waste your money. | |
| Tim | 4/4/11 |
| On Sunday April 3, my wife, 3 children and I decided to go out for dinner at the Ponerosa near the Galleria Mall in Johnstown, PA. We were celebrating my birthday and, knowing my children love shrimp and I love steak, I decided to partake in the "all you can eat" steak or shrimp event being advertised. I ordered the "A.Y.C.E." steak meal without the buffet and my daughter ordered the "A.Y.C.E." shrimp with the buffet. I was by the cashier what kind of dressing I would like on my dinner salad and I told her I would like Italian. We were seated and my family proceeded to indulge in the buffet while I waited for my salad. Twenty minutes passed and still no salad. I asked the waitress, Kristen, if I could have my salad and she said I could get one from the buffet if I liked or, she could bring me a salad out. Not wanting any further delay with my meal, I chose the first option and created my own small salad (still trying to conserve room for the "all you can eat steak"). When our meals finally arrived, my steak was prepared medium well instead of medium rare as I had instructed the cashier. However, being hungry after waiting all afternoon for the "all you can eat" steak, I decided not to raise a fuss and just eat the steak. My daughter didn't fare much better with her meal only recieving a half dozen pieces of shrimp with her french fries. So much for the "all you can eat" deal. After my daughter finished her shrimp and I neared finishing my steak, I hailed the waitress, who had walked by our table several times without asking if we needed anything. I asked her for another round of shrimp for my daughter and another steak medium rare this time. Again, after another lenghty wait, my steak finally arrived and it was well done. The piece of meat was about four ounces and dried out. It was so small, it looked like a brown boat on a white ocean and I said to the waitress "You have got to be kidding me". She was confused and asked my wife if she wanted more tender tips. My wife didn't even get the "A.Y.C.E." meal. I was very disappointed and she assured me she would get me another steak. I ate the tiny steak and decided to leave. We had already been there an hour and my family was done eating. The manager, Thomas, came over and offered his appology and to pay for my meal. I politely declined and my family and I left. I am a working man and didn't go there for something free. I only wanted what I had paid for and that certainly didn't happen. There is a reason we don't frequent chain restauraunts. The food is usually poor at best and the service is shoddy. | |
| Barbara Musbach | 3/17/11 |
| This is for the Ponderosa in Jackson, Michigan. My husband and I went there yesterday at 3:15 for the senior buffet. Half the dishes on the buffet were empty or so old that you couldn't eat it. The pizza crust was like shoe leather. No soup bowls till we finally tracked someone down and a lady brought them but she said she had to many assignments to keep the bowls up. When we got our plate we had to go through 4 before we found some with out food on them. The manager was just scurring around not doing a thing except trying to figure out how to change his watch. (Little late isn't it) I had the feeling they weren't filling the buffet until it got to 4 o'clock. We were leaving at that time and I looked everything was full and fresh. It's not like we were trying to get the evening buffet at the afternoon price. We;d have been long gone before that. I was so disappointed because we've always enjoyed Ponderosa but you know I don't think we will be back in a hurry. What a shame. signed: Barbara Musbach email: bobra%@comcast | |
| Roxene | 3/23/11 |
| I took a friend for lunch to the Ponderosa in Meadville Pa. We were very disappointed with the dryed up,I think they were sweet potatoes and the cheese rice was so hard you couldn't eat it. While eating we like to look out over the beautiful country side but the windows were so dirty it was hard to do so... I don't know if they were having a bad day or not but I don't think we will go back for awhile... Roxene | |
| NJ Coplin | 3/6/11 |
| Went to the breakfast buffet this morning in Johnstown, PA around 9:30 am. No bacon, no sausage, no ham available, only baked chicken and a pot of leftover taco meat from last night's dinner buffet most likely. The scrambled eggs were burnt to a crispy brown. There was something called "egg casserole" which contained chopped up sausage links and onions (had to be leftovers from yesterday morning) because there was no sausage anywhere else in sight!! I was able to get a biscuit with white gravy (lucky me) because when I went back for a second one, NO MORE GRAVY!! Still, no bacon, no meat of any kind except chicken and taco meat..most things were gone with empty pans; people standing and waiting and waiting for absolutely nothing. My granddaughter WAS able to get a few potatos, which I would bet my life were chopped up left-over baked potatos from last night; sure did appear that way. I then asked my granddaughter to please go get her and I a sticky bun. NONE...ZERO...NOTHING. She did say there was bread left; no thank-you! We left there hungry and paid way too much for what we were able to have. Selection just didn't exist and what items were available were disgusting. Ponderosa needs to stop advertising their breakfast buffet. We will not be going back again!! Horrible, horrible, experience. The worst ever!! | |
| keicia | 2/26/11 |
| For all of you talking about how bad they are you will miss them once they are gone I live in kcmo and they have been gone for sum years and for those of us who have ate there we want them back. For those of you who make in hard for them to bring it back you suck. I and about 500 people agree.we want you back ponderosa it's been to long please come back to us. we loved your chicken we loved coming to your Restaurant and if and when you come back I got about 50 catering project for you. just let me know where and when! From your biggest fan Keicia! WE MISS YOU! | |
| Sharon Leamer | 2/25/11 |
| On Friday Feb 18th, we went to the Hazleton Pa location for dinner and buffet. Everything was fine until we were given a similar check instead of ours that had already been paid. We gave it to the cashier, who couldn't get it to go through, so she went to get the shift manager, Mike. Instead of figuring out the problem he just forced the check through. I asked to look at the check again and realized it was wrong, so he voided the transaction and ran our actual check through. Unfortunately, the bank doesn't credit the voided transaction until three days later. Mike was very rude, offered no apology for the mix up and treated us like we were stupid, when it was him and his employees that made the mistake. I have tried repeatedly to contact corporate and the complaint line to no avail, and will not be going back unless they compensate me for my bank overdraft fee. | |
| Dorothy Adamcik | 2/6/11 |
| I was at the Ponderosa on Conneaut Lake Road in Meadville, Pa 16335 on Sunday, February 6, 2011 for the breakfast buffet. This experience was horrible. The service (waitress) was good, but the buffet was awful. My family of 4 went up several times and there was nothing available to eat. No eggs, bacon, french toast sticks, pancakes, cheesy casserole. It was mainly fruit, muffins and cereal. There was still 1 1/2 hours left of the buffet. This is ridiculous to have to walk up 3-4 times and get barely nothing on your plate. It is poorly run the way they were opperating the restaurant, you prepare food ahead of time and replace it as it needs it, not have to be told that it is in the oven for a few minutes yet...What is that?? Uncalled for in my eyes...Many people were complaining about the restaurant...............Sincerely, Dorothy Adamcik | |
| Scott Donnelly | 1/18/11 |
| My wife and I recently had lunch at your Altoona Pa location and I have to say it was so bad. When we walked in the young lady took our order and we payed for our meals (both your lunch buffet) and then she told us to find your on seat!! So walking around we tried to find a seat that we hoped no one else was sitting at since we had know idea if anyone was or not. We went up to the buffet and I have to say being in this industry this buffet was the worst I have seen in a long time. You had no fried chicken breast on the buffet just legs and thighs? The pasta looked as if it sat out over night and your stuffing had chucks of carrots all thru it? We went up to the salad bar and I understand people are messy when filling up at buffets but it looked as if a bus load of people just went thru it, meaning like nothing in some containers and items mixed with other items. The server did come and get out drink order but finding her for refills was a job in its self. The manager did come out but never stopped by to see how our lunch was (most places want or make managers to do table touches ) so that you get to know your guests and also take care of problems before your guests walk out and don't come back again. The uniforms for the employees were bad also, the jeans were ok but the Red polo shirts were not appealing at all for both men and woman. Your kitchen staff that came out to the buffet had stains all over their shirts and didn't seem to be gust friendly. We got up and proceeded to the door and never got a good bye or thank you for joining us by either the Manager, server or cashier at the front. I would say it has been the worst place I have been to eat and I will not be back. I hope you take all the feedback you got from me and others on here and make some changes quick or I don't see your Restaurant making it. | |
| Rod Regan | 1/3/11 |
| Went to Massenna New York Ponderosa for lunch buffet recently. Being Diabetic I decided to have water with my meal. My freind ordered first and got a soda, my turn next (we had coupons) I ordered water and was told by the cashier that in order to use the coupon I had to order a pepsi product..NO WHERE on the Coupon did it specify this, should have turned around and left there but decided to proceed with the meal, very much a dissaray in this diner!! and Cold food! I will not be BACK !! | |
| Jill Hanschen | 12/8/10 |
| This last Sunday, the guys from the corporate office came to the Ponderosa in Cape Girardeau and just shut the business down. No warning to the employees. No two weeks notice or anything. Suddenly and without warning, they just put a bunch of people out of work in one fail swoop. The business was doing so well. They had customers in there all the time, many restaurant patrons. The food was great, the service was fantastic. I'm not giving the one star to the restaurant itself. That deserves five stars. I thought the way the corporate office just terminated jobs, right smack dab in the middle of the Christmas season and before the new year(2011), was a very poor decision on their part, especially in this recession era, where jobs mean everything to those of us wage-earners, trying to make ends meet. | |
| robert bourdeau | 11/14/10 |
| TO MR. JOHN ANDERSON, MY BROTHERS AND WOULD LIKE TO THANK YOU AND YOUR TEAM FOR THE FEE BUFFET ON VETERANS DAY.EVERY TIME WE VISIT PONDEROSA IN ATTLEBORO,MASS. WE ARE TREATED WITH THE UP MOST KINDNESS AND RESPECT AT YOUR STEAK HOUSE. NOT TO FORGET THE GOOD FOOD YUM YUM. A SALUTE TO YOU AND YOUR TEAM ON THIS VETERANS DAY AND TANK YOU SINCERLEY, MIKE,RICHARD AND ROBERT BOURDEAU | |
| RALPH | 10/25/10 |
| ON OCT. 25TH AT 8:35PM I CAME TO YOUR RESTAURANT IN BRIDGETON, MO. I ASKED THE CASHIER AND THE MANAGER IF THEY WERE CLOSED, THE MANAGER SAID, NOT TILL 9:00PM. THEY SAID THE BUFFET WAS CLOSED AND I ORDERED MY 7.99 SIRLOIN DINNER AND WAS SEATED AND I GOT MY SALAD AND DRINK. BY THE TIME MY ORDER CAME OUT THE MANAGER APPROACHED ME AND SAID WE ARE CLOSED AND YOU NEED TO HURRY ALONG. I ASKED FOR A TO-GO PLATE AND THEY COULD ONLY GIVE ME ALUMINUM FOIL WRAP AND BAGS TO PLACE MY FOOD IN. HOW CAN YOU EAT A STEAK IN TWO MINUTES? AND, ALSO IF THEY WERE CLOSING WHY DIDN'T THEY TELL ME TO GET MY ORDER TO-GO? THERE WERE FOUR OTHER CUSTOMERS IN THE RESTAURANT THAT HAD ALREADY BEEN EATING AND THE MANAGER APPROACHED THE OTHER CUSTOMERS AND TOLD THEM THAT THEY WERE CLOSED BUT THEY HAD ALREADY FINISHED THEIR MEAL. IS IT YOUR POLICY TO RUSH A CUSTOMER THROUGH THEIR MEAL EVEN THOUGH I WAS TOLD IT WAS OKAY TO ORDER MY MEAL AND BE SEATED? | |
| Christopher Jennongs | 10/25/10 |
| Because 1 of the managers Who is heavy set is really rudeLI think your restaurant in Syracuse New York Need help Really bad I think The management Need to be fired And start all over again And The restaurant Would be better .. | |
| susan kellough | 10/15/10 |
| on 10/01/2010 myself and my children and grandchildren went to eat there, i wasnt going to make a comment but every time we go to the pondersa in jackson, ohio these people are just down right rude, especially this older, short gray haired lady that is alwasys the one who takes the order and on this day i gave her a coupon that took me 10 minutes to get the discount and then she charged me for my granddaughter who is only 3 and i told her that, it took three tries to finally get our bill right, she does this every time we go to eat there. i have never been trated the way she treats my family, she should never be allowed to be the person who greets the customer, never a smile or any kindness from this woman. Me and my children will never go back to this restraunt, i am also in the restraunt business and the manager would have to know how she greets her customer....................... VERY DISATISFIED actually i have heard from mnay others of the rude service they get at this pondersa check : 316 | |
| Casey Robertson | 10/15/10 |
| Manager at the Potsdam Ny ponderosa VERY RUDE!!!!!!! Our entire office goes there for lunch several times per week. All 10 of us always get the small salad bar box to go. We went in today and the rude manager told us that she would no longer sell us the small salad bar box!!!!!! | |
| Georgette Gordon | 4/9/10 |
| After a long frustrating day with a friend of ours breaking up with her boyfriend and having to take 5 champion beagle dogs to a pen, I was not about to cook dinner... I suggested that we go to Ponderosa in Weirton, WV. It was agreed upon that we would do that. My daughter having to work overtime was in need of her dinner also... She asked if she could just have the salad bar. Upon our arrival, we ordered our dinners to dine in and also asked if we could get a salad bar to go. We had been told by the most courteous cashier that it was no longer permitted for take out... We proceeded to our table and during our dinner I spotted a what appeared to be the manager. With our concerns of not being able to have the salad bar take out order, this manager went above and be on the call of duty... I caught his name tag saying, Matt Little... What a wonderful mananger he turn out to be for us. Mr. Little had suggest that we order some sides to go. I had explain to him that our daughter was just wanting the mashed potato and mac and cheese with some of the dinner rolls... That is what we did... My daughter came home from work hungry, expecting her salad bar take and thanks to Mr. Little she had her dinner... Mr. Little should be told about the excellent service that he provided for us. The dinner wasn't all that great, (steak was a little burnt) but because of him and the entire staff and the excellent service we were given; we WILL give Ponderosa another chance. Thank You Georgette Gordon | |
| Kathy Silvers | 4/26/10 |
| Something needs to be done about management at massena ponderosa. This morning they were screaming at an employee out back of the building. We could here her trying to explain something but was not allowed to get her voice heard. We know this employee through coming to this restaurant. pleasant lady, at least from what we've seen. We come here 3 or 4 times a week and from what little bit we see of management we don't like how they treat employees there. | |
| Mark Hochberger | 5/2/10 |
| My son wife and I visisted the Ponderosa steak house in Altoona Pa store number 5 Park Hills Plaza. 814 946 4066 on Sunday May 2nd about 2pm. We live in York Pa we thought we would get a nice meal during our visit in Altoona. We ordered the steak and buffet and a drink which cost us 36.64. total. We went to the salad bar and the lettuce didn't look too good. We received our steaks, I ordered a 10 oz when it came, I sent it back because it was very dry. I Had no problem waiting for another. I used the rest room and it was very dirty and the toilet paper was all over the floor around the toilet. I havent seen a rest room in this bad of shape ever, dont even want to know when it was cleaned last? I got my steak back and was rare and to thick to even eat. I ate my potato and we left.(didnt even have a to go box gave us 2pcs of foil and a plastic bag. WOW. Just thought I would advise you of the situation to make your establishments better. I really hate to cmpalin on this restaurnat but it isn't like the ponderosa chain to be like this. Thank You Mark Hochberger 1519 Second Ave York, PA 17403 | |
| Alicia Emrick | 5/14/10 |
| I have to say the food and waitstaff was very good BUT, the cashier and assistant manager left a little to be desired. We ordered our food and I told the cashier I had a 20% off coupon card. She gave me a look and said let me see it. Ma'am you can use this on his order(my son) but not the 2 fer deal. Ok that was fine with me. So I said well I can use this on our drinks then also. Then it was a disaster she was upset with me and said I could not have two discounts on one check. I asked her to ring them up separately. She did not smile nor did she say thank you enjoy your meal. To me that is very POOR customer service. The assistant manager was standing beside her the entire time and did not say a word. My discount card does not say it cannot be used with any other offer so therefore I feel that I should of gotten 20% off entire bill. That is what the card says. She told me the sign for the 2 fer specials says that at the bottom. I'm sorry I am not lying on the floor of your restaurant to read the fine print. If your company is not going to accept the discount cards on all purchases than it should say so. The card says "20% of total bill." We go to Old Country and they are cheerful and willing to give any discount we have a coupon for, that is customer service. Will we return?, I cannot answer that question. Will we share our experience with others? Yes we will. Very disatisfied with the customer service | |
| Dave Seaton IUFAN111@aol.com | 6/19/10 |
| My wife, daughter, and myself are regulars at the Altoona, Pa. restaurant. They are fans of the grilled shrimp and I have long felt Ponderosa has the best fried chicken in town. In fact, I have ordered their chicken in mass for parties and heard many compliments on it. During my last 2 trips to the restaurant, they have apparently changed their menu and now only include dark meat on the buffet. I have made 3 trips to the buffet each visit in search of white meat in vain. I kept my eye open for a manager today and never saw one. Very disappointing--we will not be back. | |
| Alan R Gladstone--merrypebble@comcast.net | 8/30/10 |
| I went to a Ponderosa Steakhouse in Johnson City, NY. on Friday August 27, 2010. At the ordering register where one pays, the pictures showed great looking steaks. We ordered 2 rib eye steak dinners. When the plates arrived the "so-called" rib eye steaks were SMALL, THIN AND TOUGH and in no way resembled a real rib eye steak. They were horrible. The only good part of the meal was the baked potato and rolls. I shall never darken the door of a Ponderosa Steakhouse again. The server was a very good waitress. | |
| Tonia | 8/18/10 |
| Warren Michigan on Dequindre Ponderosa as the worst service and needs a cook | |
Kimberly Hostetler  | 7/9/10 |
| We live in Goshen Indiana and used to go to Ponderosa on Friday nights for their seafood night. On our latest trip we were extrememly disappointed. The main reason we chose ponderosa instead of an all you can eat fish place was for the clam strips. We were planning to go tonight and I called to find out if they had them. I was told it was a corprate decision to remove them from the menu. Sadly, we will no longer be going to Ponderosa. Please reconsider. Sincerly, Kimberly Hostetler Rkhos@aol.com | |
| Hung Ngo | 7/13/10 |
| I went to the Ponderosa in South Attleboro in Massachusetts. I was very disappointed in the food selection and quality. I believe I was grossly overcharged for 2 large strawberry lemonades. $6.78 plus tax for 2. Really???? Wow. That is way more than any restaurant I've ever been to. The food quality was so poor we left there hungry. I live in Rhode Island and there are none here. So we went to Massachusetts to eat there. No wonder there's no Ponderosas in RI. I'm so disappointed and I felt robbed. When you leave hungry, dissatisfied, and felt taken advantaged of, that is not a good feeling. We will never come back and we tell all of friends and family not to go there. I would like corporate to contact me to further discuss this matter. I hope this helps who are considering going there. Hung Ngo hungnguyenngo@yahoo.com | |
| Georgia Hostetler | 7/22/10 |
| I went to the Ponderosa in Johnstown Pennsylvania on 7/20/2010. I wouldn't even rate them with one star. My husband and I decided to go there for steak and buffet. When I got my salad and sat down to eat I took one bite and there in the lettuce was a meal worm. We told the waitress and she then spoke with the manager on duty. He came over and appologized for the problem. He said this happens everywhere infact it just happened to him and his wife the weekend before (yea right). He refunded us for the salad bar ONLY. I feel we should have been refunded for the whole meal. Not only that but they acted as though nothing happedned. They never even removed the lettuce from the salad bar and continued letting other customers eat?????? I will never eat at another Ponderosa again. Sincerly, Georgia Hostetler jgcgh@yahoo.com | |
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