Once Upon A Child Corporate Office | Headquarters Contact Phone Number & Address

Kristal

5/8/12

Everytime I go in the flower mound location I have they worst experience! This last time is the last time! For sure!! I would rather give my clothes to goodwill and not get any money than put up with the awful costumer service for a few bucks! I dropped off clothes one hour ago and she told me it would be done in an hour. At this time there were 6 people working all girls. They were standing around takking about other employees and how they don't like them and why it took a long time for them to even acknowledge me. I dont see how u can sort clothes and price them properly when I are talking laughing and sinking beverages at the same time!I have two kids one I have to lug around in a car seat. And if u have kids u know how heavy they can be and annoying to get in and out of the car. I left and came back in an hour to see if they were done to of course not get acknowledged again and they of course were not done! So she was like we said we would call u! And I was like okay well when might that be then? And she said well there are two people in front of u so an hour and a half ,like I
said! I was like what!? Well it has been an hour and an hour layer now an hour and a half? I didn't say that I just said okay and walked out but she was so rude and had a huge attitude about "what she had told me before" even though she was clearly Off! I could give many stories! Hoe do I get the corporate office number?

3/1/12

The store we visited 30mi from our country home has gone way downhill. It was dirty & most of the clothing looked dingy & well-worn. I really had to pick through to find anything I would put on my kids. Once I found a few items for each of my four kids (felt I had to make the commute/gas worth it somehow), we went to try on clothes. There are no dressing rooms. (What?!?!) The one-person restroom was it. It was revolting--sight & smell! I walked my four kids up front to ask if we could please change somewhere else due to the nasty, diarrhea-contaminated bathroom. The teen girl, on an obvious personal call with her back to us, said she didn't really know. I asked if we could use the hallway inside the back room door located in front of the restroom. She said that was fine & abruptly continued her call. I really wanted to just leave, but had put in the time & travel (& associated cost), so tried to make the best of a dismal situation. I went in to help my daughters (9, 6, & 3) while my teen son stood by (manned) the back room door. He pulled it enough (though still leaving it ajar) to make sure noone came through, allotting the girls' privacy. Suddenly a young "manager" of sorts opened the door, barged in, & rudely said it was a fire hazard & couldn't be closed. I explained that it wasn't closed & we had permission under the unacceptable "changing room" circumstances. She wouldn't budge...my girls were half dressed!!!...Very embarrassing for my sweet 9yo. :( She insisted she wasn't up there when I asked (not my problem!) & was repeatedly very defensive rather than apologetic & trying to rectify the horrible situation. She made it very clear that the filthy, unsanitary bathroom condition was other customers' fault, not hers!!!! She went on to say they only check the bathroom (aka dressing room--*gag*) ONCE at the end of the day!!!! Seriously?! The young girl, Ashley (so she said--neither girl wore a nametag), got a management position how? Really?! I am not an unreasonable person, but c'mon! Doesn't the OUAC want better representation than so many of these similarly unsatisfying reviews have shown? DO SOMETHING ABOUT IT!! Hire professionals! Both my husband (of 16.5 years!) & I have BTDT working in retail/customer service & never treated customers so poorly. My husband is now a highly sought after healthcare professional who treats his upset patients with the utmost care & compassion everyday. That is noted to illustrate how educated, hardworking, & dedicated professionals should...& are PAID to...serve.
We are done with OUAC! We thought the Arnold, MO one was the better of the two nearest us, but it's now even worse than the Kirkwood, MO one. I slathered my kids in hand sanitizer when we got to our van, I kid you not. What a disgusting experience all-around!!! I admit I caved for my kids & reluctantly gave them $31 for merchandise. It was tough, but again, we commute & had spent an hour-&-a-half in there dealing with picking through worn clothing (looked mostly like overpriced play clothes, regardless of brand) & the whole dressing fiasco. I didn't feel right taking from my kids what they had carefully chosen & literally painstakingly tried on. I plan to have a discussion with them, let them choose one item, & have my husband return the rest when in the area in a couple of days. It sickens me that we gave that horrid place any business at all. BLECK! Please don't shop there! You'll be treated like a secondhand citizen by uninterested, mere teens...& exposed to who the heck knows what?!

-Grossed out, disgusted customer-

Lori

1/7/12

Today I had an awful experience with the Once Upon A Child store located in North Jacksonville FL we arrived at noon time and had two large bags of clothes all clean and neatly folded. They were either hardly used, or brand new some with tags and some without. First they didn't even want to take the stuff because they were in bags but told us it would take them 45 minutes to look at the stuff. I went back in at 2:00pm and it still was not done. We had to make the 1/2 hour drive back home so my 2 and 1 year old could nap. I had to call them at 3:30pm to see if they were done and they were. We made the 1/2 hour drive back I had to wait 15min before someone would even acknowlage my existence. Then they were going to offer me 17.00 for a handful of clothing. They claimed they couldn't take the rest because of stains or being wrinkled. I won't even donate things with stains on them and I had my bags organized very well. This experience was insulting and hurtful. So the slight wrinkles the clothes have now is from them rummaging threw the bags to claim the looked it all over when I garentee you they did not. The staff was rude and unprofessional. The sad thing is that I've bought many clothes from there and I am 5 months pregnant and would have come back another day and used the money I earned today for more clothes. I took my stuff back and will have a yard sale or eBay it. It's truely their loss because they have officially lost my respect as well as my business.

un happy parent angry ex customer

11/4/11

I dont have anything good to say about Once upon child the store is located on 5075 Morganton rd in fayteville nc i had the worst customer service with the manager she was rude disrespectful she did not represent the company she worked for i purchased a stroller on tuesday from the store it was 35 dollars which was overpriced but as expensive as it was i brought it n i started having problems with it the nxt day so i reviewed their policy and i purchased a brandnew stroller for my son the same day for 49.00 @ walmart went back to the store the nxt day and the manager would not refund me my money bc she said the sticker was not attach but i have my receipt i didnt think the stroller wouldnt work so of course my kids peeled it off but why would i keep a sticker on for 35 dollars thats ghetto n i dont want anybody knowing how much i paid for my son's stroller at this point i jus want my money back for the stroller and its a lesson learned not to do businees there again i think the place is garbage and that the clothes should be given away instead of purchased whoever own this place need to be mindful how u treat people your customers are your business and u can't do wrong and get by god dont like ugly......

Suzie

10/19/11

Took some item into Maple Grove store and was disappointed in what they decided to buy. I had many items from Gap, and hardly anything was taken. Although I spent time looking for items myself, I noticed many were from Target, Old Navy and not near the condition of what I'd brought in. Some of the stores only pick out brand names. I was told some were too worn and they might of been worn 2-3 times yet what I found hanging for purchase were in dire condition. Most of the employees seem to be young girls and are somewhat rude both at Maple Grove and Minnetonka store. To be honest they kept what I thought they would return and returned all the name brand clothes. I am not sure the employees of that particular store knew childrens clothing or any items associated with a child .It's very confusing trying to figure out just what they are looking for. They don't want prefectly good jeans (not stains, hole or badly worn) but hanging on the racks are faded, torn and sometimes torn. Go figure. I'm thinking of strictly donating from here on out because it isn't worth the gas money to drive the distance for a couple of dollars.

Mattie

10/12/11

I visited the Spring Lake Park, MN store and was appalled to see one of the employees inside the store with a cigarette hanging out her mouth. Regardless that the cigarette was not lit, it is still a location where parents bring in their children.

As I stood there I watched the employee walk out of the store, light up her cigarette and have a seat on the side walk and go about her business, when I asked her if that was an appropriate location to smoke she told me that she was outside and that was good enough.

I don’t think that my child and I should be covered in cigarette smoke entering your establishment, and what type of management is at this store that would allow their employees of a CHILDRENS store to smoke in front/side of the building in plain sight of kids.

I am thinking that something like this should be taken very seriously, and rules of not smoking on the property should be enforced. Remember smoking is not a disease it is a CHOICE and my child and I should not be subjected to such a disgusting habit.

jennifer	10/1/11
Don't waste your time. Donate clothes to a shelter rather than get paid pennies from this place. Everyone has to make money but the stuff they have for sale is over priced and they offer next to nothing on the stuff they buy.

angry mom	8/26/11
store in goodyear az is dirty over crowded and an unsfe atmoshphere for the employees to work in. most employees are nice black girl that works there is super sweet and helpful. The owner needs to take some business classes!

Jo Setliff

9/13/11

As manager of Customer Services Representatives and working with the public well over 25 years, I can say that the service I received at Once Upon A Child in Greensboro NC was horriable. The lady waiting on me was very rude upon greeting me as well as not explaining the procedures. I left my merchandise as instructed and returned in 2 l/2 hours as I was told that was the waiting time only to be told my merchandise was still not ready, after waiting 30 more minutes I was further disappointed at the items that were being bought. To be honest they kept what I thought they would return and returned all the name brand clothes. In looking around the store the inventory was that of a Salvation Army Thrift store with retail prices. I am not sure the employees of that particular store knew childrens clothing or any items associated with a child. I will not be returning to this store and will not recommend it to anyone. I know each store is a franchise, but Once Upon A Child Corporate Offices should look into this store, as they are giving the company a bad name. On one more note, my daughter, manages a consignment store in Virginia and was appalled at what I told and described to her.

Anonymous

9/6/11

I've noticed a decline in the past year in not only the service, but the prices as well. During my visit yesterday to the Louisville, KY store (Taylorsville Rd.), I noticed that several unworn items were on the rack with original store price tags still attached (clearance stickers), but OUAC had them for sale for a couple of dollars more! I am a bargain/clearance shopper and in my experience, I am better off shopping in the clearance section of any department store to find better deals than what OUAC can offer. I did find a "few" good deals, but their pricing is random and doesn't make sense. Also, I find that other items such as gear and toys are way overpriced. I do much better at yard sales for those things. I will not be returning, and I am sad about that. I used to really enjoy shopping there.

Sunnie Davis

8/1/11

I too have experienced poor customer service at OUAC. They certainly do seem preoccupied with other things. It almost makes me wonder if they are actually getting paid or are they volunteers. I have brought in things that my newborn never wore or barely did and they didn't accept them or offered an unacceptable amount for the items. Im not an arrogant unreasonable person. But I know when Im being cheated. Its not the fact that the choose not to accept some things its not being able to understand the policies of what IS acceptable, especially when MY items are in better condition than their stuff on the racks.

Joelene Bellinger

2/1/11

I recently visited the Once Upon a Child store located in Canton, Michigan. I actually planned for the day since I had received an email that it was a "bag sale". I have four children ages 13, 10, 2, and 8 months. It snowed the night before so I did not get to the store until 10:45am and I live about 80 miles away from this store. I have been coming to this store for over ten years and usually have a good experience. I was extremly dissappointed to find hardly any items available for the bag sale. I ended up with one half filled bag. As I waited in line for 30 min. as there were only 2 cashiers for this sale; I overheard the employees talking loudly and rudely about the customers. One employee named Melissa who was not wearing a name tag "as the sign clearly says all employees must wear a name tag at all times". Stated that she should paint a picture of a star so that us "dumb customers" would understand what a star looks like! I think these stores need to be reviewed by corporate and reevalauted. It is simple Business Management without customers there is no business. Problem #1 not enough itmes for the bag sale, Problem #2 Staff was rude to customers; rather directly or indirectly as employees you represent the company you work for, Problem #3 There was not enough staff in order to assist customers of course if they were all like Melissa I would not ask for help.

Jamal	1/21/11
Once upon a child is awesome! Every one who complains they don't get enough money are fools because, when you sell your items ouac is then the customer. They have the right to buy any thing would like. Just like I have the choice to purchase anything I would like and if it is in bad condition, I will not buy it!

Sara L.

11/23/10

I am extremely upset with the staff and the store in general. I took a box of my daughters clothes in yesterday that easily had 50 items in it and lucky me they took 18 of them, but the others were rejected for the claim they were too worn. First of all my daughter is only 9 months old so really how much could she have worn out brand new clothing or added new wear to already used clothes? Second of all many of the other items were items I had originally purchaced from once upon a child a max of three months earlier. Thirdly many of the items were gifts and by the time they were in season or she grew into them they were out of season.

After recieving $25 store credit for the 18 items they did accept I began to browse the racks in hopes of finding a few sleepers for my daughter and was absolutely shocked at what they had for sale. They had rejected my practically brand new items, but on their racks they had clothing with holes, knees that were thread bare, and some were so worn I'm not even sure the Goodwill would accept them! Honestly what is the system for what is accepted and what is rejected, because as far as I've witnessed there is no standard practice.

On top of the shock of the discrepancy in what is accepted one day or by one person and what isn't I found the staff to be somewhat rude and preoccupied with their plans for life outside of work than actually acknowledging and helping customers. I can honestly say after my experience yesterday I seriously doubt that I will ever return to this store and I will surely never recommend it again and will continue share my complete and utter disgust with the entire experience.

Celina Nyack

11/20/10

VERY DISTURBED! NEED TO BE INVESTIGATED! I just left a store at 3584 Hwy 138SE Stockbridge, GA 30281. I returned to get the money for the clothes I left and come to find out someone beat me to it the funny thing is that didn't try to forge my name they signed a different name and signature and that person was able to leave with the money and when I finally returned they realized that the wrong person received the money and I was reimburse but I am still angry because ID should be checked or atleast match the signature. I want that particular worker fired and I will not stop until she is.

Thank you
Celina Nyack

Mieaka Kelly-Cleare

11/9/10

If I could give the Once Upon a Child store no stars I would. Like many of the other reviews I had the absolutely WORSE experience with them. The store in which
I am referring to is in Fredericksburg VA, in Central Park. I brought in an item that was brand new never opened, and as the sales associate was "checking it out" she ripped the box. I was then told that they would pass on it. This item cost me $100. It was a sensor and monitor set for newborns. When the sales associate told me that they would pass on it, I said to her "what am I supposed to do with it now that the box was ripped open". She replied "oh it was brand new". Such an idiot, and thats putting it nicely.

This is the worst consignment shop ever! Never ever do business with them. They will buy your item at well below cost and then turn around and sell it for three times as much as they paid for it.

Shannon Shrum

5/3/10

May 3, 2010

To Whom It May Concern:

I just wanted to let you know that I have been there a few times to sell baby items. I must say I have very disappointed, and very upset. The women who worked there were snooty, rude, unprofessional and did not appear to enjoy or even like their jobs. I believe they were very biased in the items they were looking at to purchase for the Woodhaven, Mi., Once Upon a Child. They only picked out very few items from many customers we saw there each time we went, just so they would not have much work to do. The clothes, and other items were in poor shape, and we not in any order what so ever. The dollar amount that they said they would give, for example a hundred dollar item came in, it was in mint condition, used maybe five times, and they gave only sixteen dollars for it, not near the forty percent promised. The clothes you do buy, you sell for full price, ripping the customers off. They were not courteous, nor friendly, and we will no longer be doing business with this company.

Sincerely,

A very disappointed and angry now ex-customer

Tarsha Harris

9/8/10

I just recently took a bag full of once worn clothes for example there were Carters, Baby Gap, Osh Kosh, and other name brands and very well kept clothes...and I totally feel that I was RIPPED off they only offered me $7.25 I have paid that much for a pack of socks for my baby and they offered me that for a huge bag of basically brand new clothes. I will never and I repeat I WILL NEVER do business with Once Upon a Child!!!!!! They are the worst when it comes to consigning childrens clothes and they should be shut down, if it wasn't for us the consumers there would be no Once Upon A Child. Please if you are even thinking about doing business with them or consigning with them DO NOT waste your time...its better just to give your clothes to Goodwill for free...!!!!!!!!!!!!

Regards
A Very Very Upset and Disgusted Ex Customer and Consigner