Old Time Pottery Corporate Office | Headquarters Contact Phone Number & Address

Richard Vickers

3/8/12

Old Time Pottery is a very good concept and I have been shopping in the Orlando area with the first opening of the one that was in Altamonte Springs. Over the years it seems they have propped the ball and put no emphasis on management training or employee training in general. I am sure it is a base minimum wage paid to everyone with the exception of management. The service has steadily declined and has become so relaxed, it feels like you owe them to be there so you can shop. The service I received in the Ocoee, FL store last evening was probably the worst customer service I have ever had in any retail establishment. I stood there for at least 45 min and abserved the dollar amounts that the cashiers were ringing up (except for my cashier, she was an idiot as well as the manager on duty!). They really need to step up and start paying fair wages to get better employees on the front end of these stores, it is the first and last impression the consumer will be exposed to. I will never shop the OLD TIME POTTERY sweat box again after my 35 minute check out experience. I also left empty handed, due to the fact they couldn't ring it up.

Linda Boyle

10/23/11

I wish you would consider opening a store in Mentor,Ohio. I know there is one in Cleveland. But that is 40 Miles to the west of us, and with them closing the freeway you cant get off the exit half the time. So we make a trip to Columbus once a year, and make an outing of it.I have never had a bad experience at the Columbus, or Cleveland stores. But I know how much business you would receive from more of Eastern Ohio, if we had one closer. Have someone look at the demographics of this location,especially off Heisley Rd. Mentor Ohio 44060.There is no other store like yours around, Just a Home Depot,Sams Club, Gander Mountain, Dollar Store, Some eating venues,and an Atlas Movie Place. Plenty of available open property, the City of Mentor is more than happy to work with business'. I don't work for, or represent the city in anyway.Just a customer who would like to be able to visit your store more often. Thank You, Linda

Nicole

9/2/11

I visited the Destin yesterday on my birthday. One of the items I brought was tagged $9.99 and was on clearance for 40% off. When I got home I noticed the item didnt ring up right in the computer. I called and nicely ask about it to find out if the computer was wrong or the item was tagged wrong to see what I should do about it. A lady answer the phone and put me on hold for awhile then a man got on the phone,I am guessing it was the mgt. He was so rude. I was telling him what happen and he told me what do you want me to do about it. You got charge the right price and it was just tagged wrong. He then tried to said it may have just picked up yellow clearance tags and a reg. tag. I told him it had two clearance tag on it, one on the top and on the front and it says no where on it $19.99, only $9.99. He kept trying to act like I was wrong and he was being rude in the process of me asking questions. I told him he was being rude for no reason. All i was doing was asking a question about a product that i was charged wrong for. The mgt then tells me he is busy and I called him at a busy time and he didnt have time to talk to me. I was so shocked how he acted and in the tone he acted in. In all my 31 years I have never had a mgt tell me that or act in the way that he did. I spent $90 dollars there yesterday and I will never spend another dime in a old time pottery store. This company really needs to do something about its mgt and employees.

Gayle Greenley

7/10/11

Seems as if you have a run on bad experiences at your stores and this is only those who 1.) looked for the corporate office site adn 2.) took the trouble to voice a complaint. How many people have you lost who did not voice a complaint. BAD BUSINESS PRACTICES.
I bought a discounted fountain from your kennesaw, GA store. When one of the clerks on the floor said "shouldn't we test it to see if it works?" The manager said, "oh it works" and looked straight at me in a way that I thought to myself,
that is a strange look. I didn't insist to make sure it worked as I had checked the thing out 1 day prior. When I got home and took it out of the box I realized that when the manager was packing it up he inadvertantly snapped the hose. The reason I know that he knows he did this besides the look...it was rolled up separately in the box...no pretense to it being connected prior to packing. It worked 1 day before. I can probably guarantee that is the first time it got moved in a 24 hour period. Yes, I got it on clearance...which does not mean it should be beaten up and broken. I still paid $80 for it...At a minimum wage job that is a little more than 2 days wages after taxes....2 DAYS!!! Add to it that your store is 45 minutes away...gas prices are 3.50 a gallon...plus time wasted!!! What the heck is the matter with your managers?

Elizabeth

7/27/11

You have a cashier in your Tampa, fl store that is extremely rude to her guests. After waiting in a huge line that moved much slower than the others, I was then treated horrible from a woman that should never be allowed around your guests. She chomped on gum like a cow chewing cud, she demanded to know and have personal information I didn't feel comfortable giving her, she has an accent that is so thick I had to ask her to repeat herself several times and then she became even more rude after that. She started to bang, slam and treat the items I just purchase like trash. She needs to be fired/told she cannot treat customers that way

James Carnley

7/2/11

VERY DISSAPOINTED and Very Mad , Old Time Pottery in Casselberry Florida , Managers name is Dave.Bought a pop up gazzebo for $79.99 used 3 times within 3 weeks and it broke took it back with reciept exchanged it for new one . Had that one for 2 weeks and it broke in same fashion as the last one. Called back and spoke to Dave (manager)and was told since I didnt have reciept , due to the fact that they kept the first one when I returned it the first time and never gave my original reciept back, tha t I could only get a gift card because they dont have any gazzebos left and I had to take last sale price which was $40.00 . Got ripped off . He (Dave) wouldnt even give a gift card back with my full amount that I paid for the garbage . He was very rude and nasty and lied to me said that there wasnt a phone number to call only an email . I came across this site looking for the corporate phone numbers . FUNNY the corporate number is (615) 890-2100

janette austin	3/20/11
great store (Melbourne, FL #39); but assistant night mannager (connie?) sucks. she's loud, rude and insulting. Flower blooms available to customers, but she refuses. I was accused of stealing, and had the police escort me out. They laughed and tore up the complaint. Old Time Pottery, you need to do something about your managers!

Cheryl Lee

3/10/11

Old Time Pottery-Madison, AL

I went to old time pottery on 9 Mar 2011, the customer service manager and store manager were extremely rude. Prior to me leaving the store, the customer service manager came over to the lane that I was ringing up my merchandise and whispered into the cashiers ear that I was attempting to leave with $10 dollars worth of merchandise. I had just paid for $74 dollars of items. The (2) items that totalled
$10 was underneath the buggy. It was under the merchandise that just had been bagged and placed back into my buggy. The customer service manager could have aksed me politely if I had forgotten any items but she went directly to the cashier infront of me and acted as if I was attempting to Steal. I had to explain to her that I had not left the lane and if she thought I had forgotten something she should have brought it to me attention instead of assuming that I wanted to steal the low
price items. As a regular customer of this location, this unprofessional act has caused me to never go to this location again. All the managers need training on customer relations.

Carmen S.

12/13/10

Product GREAT!, but I am very disappointed in the Parma Hts. Ohio store. I witnessed and employee get completely degraded and talked to as if she were a child... as a matter of fact not even a parent should talk to their child the way I heard this manager talk to her employee. I come in here ALL the time and this is not the first time that I have heard unprofessional yelling across registers (MANAGEMENT TO EMPLOYEE)but this was the first time that I witnessed and employee hurt to the point of crying. This is unprofessional and some type of training should be given to management on how to deliver a message in private. I have been in management for years and would NEVER talk to my employees at this manager did especially in front of customers! I wanted to hire the poor girl myself. Something has got to be done ... this store is out of control. Word of mouth can kill your customer base, and cause your business to go out of business. Just words of advise. NEW MANAGEMENT NEEDED!

Marcia W

12/6/10

About three weeks ago, I returned a gift to the Old Time Pottery store in
Greensboro (Holden Road), and because I did not have a receipt, I was given a
gift card. When I returned to use the gift card, there were no funds allocated
to the card. I was not offered assistance in trying to rectify the situation at
all. I was simply told "I'm sorry". This is not what I consider good customer
service. What is worse, is that when I told the manager on duty that I had
witnessed another customer have a similar problem with a gift card, the person
at the register stated that the gift card issue is a common problem. I am not
trying to have someone fired, but I am saying that the store in Greensboro has
a systematic problem with issuing gift cards, and if employees are going to be
responsible for issuing them, they should be properly trainined. I walked out of
that store with the strong conviction that I will not shop there or any other of
their stores again, because store personnel could not resolve a problem more
efficiently. In addition, the merchandise was returned, but there has never been
an offical refund. I think more training is needed, and an accounting system
that can trace transactions more efficiently would also be helpful in that
store.

Denise H.

9/23/10

Very disappointed in the Surfside Beach, S.C. store and its manager, Dave. Purchased an all weather, vinyl wicker 4-pc set in June, 2009. Never sat on, ever. Been on my patio for 15 mos. Brought inside to my sunroom two days ago. All three pieces (2 chairs, 1 setee) are rotten inside the vinyl. Each piece "crunches" when sat on and under each we find crumbles and flakes of wood. Shouldn't this wood be treated during construction?? I've owned outdoor wicker in the past and sold it after 12 yrs of oceanfront use... was STILL in like new condition. This garbage I paid $350 for (have receipt too) didn't last 15 mos. Heck, it could have rotted in two months for all I know, since we never sat on it outside.. used it for looks and to fill up a vacant patio. Surfside Beach manager told me there's nothing they can do since it's been "so long". My opinion is that Old Time Pottery should purchase better quality products. I can't be the only person whose outdoor furniture, purchased at OTP, rotted so quickly. I used to shop at OTP often, since I live so nearby, but never again. I will also tell all my vacationing friends and relatives to take their business elsewhere. Yes, I would like the email address for corporate.

Signed,

A very disappointed non-returning customer.

Natasha Green	5/7/10
The Store in Pelham Alabama has poor customer Service very rude, Manager's need more training. Everytime i shop their i spend $400-500 but i refuse to keep spending my money at the store and alli get is poor service i tink you all need new manager's that has more experience and know how to treat the customer's.

Clifton Tomes

7/21/10

I sure wish you guys would open a store at Panama City Beach. The closest store is 50 miles away in Ft.Walton/Destin Florida. There's a vacant Publix Grocery store available on middle Beach Road which is in the middle of EVERYTHING at Panama City Beach. With the Spring and summer traffic, along with the snow birds in the winter, I'm certain your store would really do good. We love your store; but, getting a little tired of having to drive that far. I mentioned this to a floor manager at your Ft.Walton/Destin store and he said, "I've heard that suggestion hundreds of times".

Give it some thought !
clifton tomes