76 Reviews For Microsoft Headquarters & Corporate Office

Could I be more frustrated over anything? I don't think so!! What is it with the dancing cursor? I can't type anything without having to chase the cursor all over the screen. And this cursor is also rather fickle; it likes to switch me into other windows. Mozilla, you've got me back! Goodbye Windows!!

MICROSOFT SUCKS

Tried to purchase in bulk for educational use and these agents weren't able to process my order in a timely fashion. Over the course of 6 days I was transferred to 10 different agents and the order wasn't able to be confirmed. This is the worst ever. The supervisors was no help.

windows 8 and 8.1

I thought windows 8 was bad until I "upgraded" to 8.1. I am an Attorney and now I am completely locked out of the Federal and State electronic systems. Time to go to Apple

Windows 8.0 / 8.1 is an awful OS

Windows 8.0 / 8.1 is a travesty. The operating system truely sucks. Microsoft should be ashamed of itself for launching such a totally inferior product. I'm surprsied there hasn't been a class action law suit against them.

Customer Service

I didn't realize customer service can be this terrible, especially from a well established and successful corporation. I have been dealing with returning a defective product for over a month now. No follow up when promised an update. The customer service reps seems like robots....too scripted. It's been a big waste of my time. So frustrating.

MSN your ads are really getting over the top!!!!!!! I wish I could find a way to turn them off !!!!!!!!!

Negative10 stars

This company should get negative stars. Support and customer service are awful. It takes hours and hours of communicating by computer and nothing gets resolved. I attempted to call the corporate office in a desperate attempt to speak with a live person, and the receptionist was beyond rude. My best advice..... Run the other way.

Poor Service

Any person with any degree of sense can see that this co. has more negative than positive feedback. It takes hours not minutes anytime you ask for any assistance. As soon as I can find a suitable substitute for Excel I will drop this service. I am on the phone with a so-called supervisor who will not identify themselves and will not provide their supervisor name. I spoke with Walker in billing @ 10am 1/22/14 and was of no help and he insisted he was the only supervisor and refused to give me his supervisors name. Then proceeded to cancel my business account. Who does business like this.

My trouble getting service

Every time i contact Microsoft for service, it takes me 1 to 4 hours till the service technicians can find my service contract as paid for. I spent 4 hours today trying to get service to correct a" Excell 2010 program. I am very annoyed, why my paid for programs can not be kept where your service personnel can get the information easier. I am ready to contact the Newspapers and tell my story to them if it does not clear up soon. Today i waited 4 hours on the phone talking to your personnel

Disappointed

Good Evening, I contacted because I was having a problem with my Sound System.One of your Tech. work on my computer for two hours, I could see that he no longer knew what to do, or fix the problem. He went into my control pane. and took out 5 or 6 programs. I asked why? and he said, 'this is the only way i can fix your computer. The next day; I wasn't able to get into my control panel. Microsoft is not owning up to this problem and neither is the Tech. I have always felt a special regards for Microsoft, but now I am only disappointed in them. Adele Higier

Unhappy user who tried to get tech support.

So far, I have accomplished nothing. I have run into, techs that did not speak English "your wonderful techs in india", Techs that talked down to me and "ASSUMMMMMED" that it was all my fault. Put me on excess hold, and finally told me, that they couldn't understand me, when I could understand them. Maybe if I wasn't white, I could get better service. I am a customer, and this customer will get the problem fixed period. The problem is the software license # on the card that I bought with the MS Office 365. The license # is totally invalid, and does not work and never will. And Walmart won't take it back. So I will get this fixed. Or do I go to the news media.

Microsoft Sux

These idiots don't know their asses from a whole in the ground. They lock you out of your accounts and then have no CLUE how to help you fix it. Most of them don't even speak good English. I think that this is ridiculous and I hope Bill Gates is happy with himself. The only reason I gave 1 star is it would let me give 0 stars.

Well

One of the best companies out there bill has really out done himself with this company

Personal User

I have been on hold for 20 minutes and all I want to do is ask a simple question about Office 365!!! The annoying part is listening to this guy on a recording pushing product and thanking me for waiting!!!!!!

trial package problem

We bought a computer last month with the trial package that was pre-installed. Our data usage shot way up beyond reason. Verizon helped us isolate the problem which is the trial software offered through Microsoft. The software continued to download outlook over and over running unseen in the background. In short it has cost us over $225 in additional data usage we had no benefit of. After hours on the phone, disconnects, people that were difficult to communicate with and no decision makers we have no satisfaction. Microsoft is too big to care. Unfortunately they are too large and we are held captive to buy their software anyway. Based on what Verizon and I found on the internet it is a known problem.

User Office 2010

I purchased Office 2010 from the Microsoft Store in Nov 2012. The confirmation that I received stated that the next version was free. I called on 7/15 for directions to download 2013 and was told that the offer expired on 5/30 and I could not get the upgrade. The reference number given was 1211330809. I spoke with three different Store reps. I think this is a very deceptive practice from such a reputable company. The upgrade will now cost me $139 which I should not have to pay. Help would be appreciated...

Xbox one

Xbox one seems great but not all people like it probably 1/3 of Xbox fan base like it maybe more but if you do not change it's policies on Xbox one it will go down watch YouTube video many people are going to switch to playstation 4 and you will lose a ton of money fans

Why do People complain here?

I'm at a loss, why would people think that slagging off Microsoft here get them any closer to a result? if you have a problem call customer service.. if they can't help ask them to escalate the matter.. I've been using Microsoft products since DOS 1.2. and have always found them to be great. sure there have been some misses but every time I've contacted them for support I've had a good experience.. from activation thru to getting refunds.. I guess with a sheer volume of customers the ones who are the loudest are the complainers.. Good work Bill and Steve.

Microsoft Product

I am now going to file against Steven A Ballmer CEO of Microsoft Corp a small claims court suit to recover my money for the cost of their defective product that no one at Microsoft wants to take ownership for.They don't care about me, now I don't care about him. When he gets the court papers maybe they will then call me to resolve my issue. Either way I AM going to get my money back.

Customer Service

I sent Microsoft Customer Support an email requesting a simple bit of assistance. I have yet to receive anything from them. I called a toll free number, that I found online; when I called the number, I got someone in India. I requested a US call center, they refused to send me there. I found a local office for Microsoft, and I was informed that it was not their job to help me. Microsoft has the worst support system I've ever experienced. I'm going to have to switch to a MAC, their service cannot possibly be worse.

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