2111 McDonalds Dr. Oak Brook, IL 60523
(630)623-3000
Reviews For Mcdonalds Corporate Office
Michael Wright  | 5/21/12 |
| I've been a regular customer of the Rancho Cordova. CA 95670 Mcdonalds for over 20 years I've been buying breakfast on a regular basis at least five days a week some times as much as seven days and all this time I've been ordering the same thing the sausage mcmuffin two for three and large mocha frap with extra chocolate drizzle and a sausage Bisquit with a round egg instead of a folded one and a Mrs frdr. Pepper and they have always charged me 11.73 well today I went in and they only charged me 9.15 so I'm like you made a mistake it a always 11.73 so she double checked and triple checked and manager on duty checked and come to find out I've been paying an extra 2.56 every time I buy breakfast and I go at least at least 5 days a week that adds up to over 600 dollars a year that I've over paid McDonalds :( | |
Sandra  | 5/22/12 |
| The McDonalds in Sunrise and Lauderhill are worst places to eat in or out. They never get your order correct and make it so bad, McDonalds in Lauderhill charges 75 cents for sauces. This is the reason why I'm eatin from Burger King cause the quality of there meat and it's not dry. Now summer time is coming and I hope these Resturant get it together cause of the flies. McDOnalds, get it together now cause I miss my number combo 3 large meal. | |
| Patrick | 5/8/12 |
| Went to McDonald's at our local Walmart and was surprised to see a memo on the counter that directed employees that they could not look at their schedule on company time. Really McDonald's? If that is the case then managers shouldn't be able to make the schedule on company time. Get your act together. | |
| Scott Kummer | 5/9/12 |
| I'm glad to say that I'll NEVER go to one of you places EVER again!!! It would be very different if your employees cleaned the place up or heaven forbid speak English so I can be sure to get the item's I've ordered. I'm so sick and tired of having to go back and actually fight with the Hispanic help you seem to love so much to have them fix their mess up! I'll be very sure to pass on my experiences to EVERYONE I know and truly hope you go out of business!!! | |
Marie  | 5/11/12 |
| I have to wonder about the above complaints. Many don't use any periods and very poor grammar (Ericka, but not just her), it is hard to follow the stories with these run-on sentences. It doesn't matter that someone is a doctor wearing blue scrubs driving a Lincoln etc; what does that have to do with the story? Are you expecting better results and/or services because of your scrubs and MD badge? If you all have complaints about a particular store or franchise, learn to be concise and take it up with management. If they don't respond to your liking, then contact the corporate office and your public health department (food inspections) if it concerns health issues. If may be helpful to copy the local McDonald's you've had issues with as well as your local BBB! | |
| Janice Teal | 5/11/12 |
| I will never eat at another McDonalds if I can find ANY other palce within 10 miles. | |
| sandra | 5/11/12 |
| i went to mcdonalds in mitchell south dakota they were the most spectacaular place ever i was there when they were busy and i had the best customer service from a young counter man by the name of tyler he is such a nice a young man i think he deserves a raise or two. | |
| Ana | 5/11/12 |
| I think it is pretty sad when you go the same McDonalds off and on and they just happen to slip your Card out of there hands as you give it to them to pay your bill, and they loose in the box that has donation money for the Ronald McDonald foundation but the funny is that they don’t have a key for the box so now your card is in there not only are you out a card but there excuse is they can't get it. So now 48 hours later you are still waiting for someone to get your card. Wow really horrible service and to blame their own charity as the cause because they have no key. Something wrong with that picture. Maybe they think I have donated my card and in the process get horrible service from every Manager because of this McDonalds on March lane in Stockton | |
| Lois Etete | 5/14/12 |
| Good day, sir/Madam This is a suggestion about your breakfast menu, can you please add croissant with eggs and susage to the menu? Especially for those who do not like bagles or biscuits. Your Loyal Oatmeal Customer. | |
| we love ice cream too... | 5/15/12 |
| the same problem with the mcdonalds in natchitoches louisiana at both location ice cream machine is always not working and sometimes at the location on I-49 no soft drinks and a sign that says sorry we r out of nuggets. ur a billion dollar company who run out of food and buy a new ice cream machine. also customer service SUCKS,SUCKS,SUCKS.AT BOTH LOCATION. | |
| Fatima | 5/16/12 |
| hi well i went to eat inside Mcdonalds few years back and i noticed that the customer service, hygiene were very poor., The tables were very dirty and I didnt know where to sit...they were not wiped off..I was shocked...as its very famous fast foood...It was the first time i have eaten inside Mcdo ...well very disappointing...since then i never went to MCDO...but I have to say that the customer service is very good...u are provided food within few seconds...I now still order food at Mcdo but through the window...The foood is yum especially the milk shake...I am never disappointed by the wrong food served or expired ones.....sorry for guys who were served wrong or expired foods....welll i think that Mcdo should consider this if they want to succeed as hygiene is one of the main ingredient in attracting the customers.! | |
| Brittany Tafoya | 5/19/12 |
I would like to email you a photo of the unacceptable food I received tonight.If anyone knows where i can email the photo i would greatly appreciate the email address. I filled a complain on mcdonalds website but of coarse there is not option to upload a photo. my husband and i went through the drive thru of our local McDonalds in surprise az. When we approached the window to pick up our food they asked us what we ordered. I stated my order. We waited 11 minutes at the window with no one in frount of us and several cars behind us while they "found" our food. The woman apologized for the wait and we drove home. When we opened our food upon getting home our buns on all three burgers were burnt. The buns were black, not brown and very obviously burnt so I called the number off of our receipt and asked for the manager.Irene the manager took the call. I explained that my food was very burnt and the manger told me that we weren't the only one's food who were burnt and they were having problems with the bun toaster. I politely asked if they knew there was a problem why weren't we notified in the drive through with the option to cancel our order. She then proceeded to tell me that they weren't burn they were slightly over toasted. I explained that the buns on all three burgers were black and asked how that was justification to slightly over toasted. She proceeded to tell me once again that they were having problems with there bun toaster and that i could come back in and have them make me new burgers once there toaster was working correctly. The fact i could come in another time didn't solve my families problem tonight, that we were hungry now left with black, burnt to a crisp buns. I am extremely unhappy. Receiving buns that are black is not something that should be brushed off like our concerns aren't valid. | |
| Sea | 5/20/12 |
| The store in fish hawk fl. Store number 26483 needs to train there employees to secure the lid on there hot coffee before they hand it to a costumer. I got to wear half a cup of hot scolding coffee. And the shirt I had cleaned and pressed for work is now destroyed. I had to go back home and change witch made me late for work and I'm out one shirt. I am so angry with this store to be so careless. I am a regular at this store and always had problems but this is it. I will not go back to this stir location ever again. | |
| Fern | 4/26/12 |
| I've always liked their food, but the restaurants are dirty, from the tables to the restrooms. I can't help wondering if the employees wash their hands. | |
| Alene Sullivan | 5/2/12 |
| I went into the McDonalds in Valparaiso, Indiana. The one located on Morthland Drive and was in total shock how filthy it was. My feet were sticking to the floor, the area by the pop looked like it hadn't been wiped up in a long time. The counter had dirt and food on it. Needless to say I didn't buy any food. I am not sure where to report how dirty this restaurant was on 5/2/12. | |
| Jackie | 5/3/12 |
| McDonalds Brainerd rd Chattanooga tn 37411 Any one who has been to this McDonald's understands what I'm complaining about. The only reason I went to this specific one is because I live close and was tired after work. I figured since the last three times my order was wrong-then surely it wouldn't be this time. Ya right!! I ordered a fish sandwich n a sweet tea -simple enuff- well when I got home my fish had ketchup on it and my tea was unsweetened The guy at the window looked confused n sneaky moving in slow motion because he was scared he may have to make some. The employees are so rude there. It's like bizzaro world The don't even speak they mumble low "takeyaowda" I hate this place! While they make your food the girls up front go to back to loudly "giggle" wich makes you real comfortable that your not eating floor food. Uhhggg I hate this place. Oh ya. I called got out on hold 10 min then they hung up on me. Called back-- phone was off hook busy. Never go here there's a burger king sonic Krystal rite down rd. keep driving!!!! | |
| Melissa S. | 4/30/12 |
| I live in Dalton Ga. & the manager @ our East walnut Ave. McDonalds name Amanda screamed & cursed @ me 2 nights ago on the 28th of April 2012............I have filed a formal complaint but worried that she will still get to keep her job that she should be fired from............The way I feel is she would be fired on the spot if she cursed @ another employee or upper management, so why not get the same punishment for treating a customer so disrespectful............ | |
| SpeechlessinWA | 5/1/12 |
| My daugthers happy meal contained 5 french fives (no an issue because she doesn't eat them) but really tacky. Then we open her apples, they are brown and mushy. I waited in line to exchange them. The next package was expired but I thought since it was only a couple of days no harm. I was wrong!! They were slimy, smelly, and tasted horrible. The response from the employess including a blank stare from the manager was, shoulder shrug with not my job to check them. They didn't even offer another replacement. I took pictures of the apples, fries, and reciept together. Should have just bought lunch at the grocery store since we had to go and buy an apple anyway. What has happened to customer service? | |
| Ericka Shalon Ray | 5/1/12 |
| I visist Mcdonalds today 5/1/2012 the service was poor to my understanding it was already several customers returning orders because they could not seem to get the orders right well I return to Mcdonalds three times in one day because they left some of my order off the first time I went in told the manger I got all the way home and my burger which was a quauter pounder was left off, I order one 20 piece chicken nuggett, one 10 piece chicken nuggett, large order of fries, small order of fries and a quarter pounder well any how they left my burger off I tried calling they would not answer the phone I had my receipt and the whole order that they gave me when I return back to the store I order from I ask the manger after I told him he left my burger off could he do my whole order over because the rest of my food was cold he refuse to do it over and I told him well since it seems to be a problem could he just give me my money back he said yes after refusing to do my order over well I did not want cold fries and nuggetts and a hot burger I am a paying customer and it should not have been a problem to re do my order he gave me my money back and let me know he was not gonna do my order over so I got my money over went to the drive thru re order my food instead of him redoing the order he gave me the same cold food I had brought back gave me some greesy fries that he re drop in the fryer warmed up... I ask for the coroporate number and he refuse to give me that...I am very displease with the service I received in Anniston, Alabama 36201, 1901 Quintard Avenue..I do not know if he had throwed my food in the trash and got it out and rewarmed it but I took my half back and my husband kept his half and told me not to worry about it... When I took it back I did not ask for any money back I did tell the manger now you eat this cold ass food and keep the money I paid for the food.... | |
| Dianne DeVore | 4/16/12 |
| Everyone needs to be aware that McDonald's is dropping its support of ALEC, the nation’s largest nonpartisan individual membership association of state legislators, with over 2,000 state legislators across the nation and more than 100 alumni members in Congress. ALEC’s mission is to promote free markets, limited government, and federalism throughout the states. McDonald's has chosen to be intimated by a coalition of extreme liberal activists run by a former Obama czar, Van Jones, who is a self-avowed Communist. This extreme activist coalition is in favor of big government and anti-capitalist and free market enterprise. Your boycotting of McDonald's will be a good way to show them just how free market enterprise can work against those who are for a communist / socialist government. Shame on McDonald's for being intimated by Van Jones and his Communist friends. | |
| | 4/9/12 |
| The McDonalds in Highland, California on BaseLine St always have a problem with their ice cream machine. It's always broken and takes weeks to fix. After being in a long drive thru we are told that the ice cream machine is not working and no sundays are available. Can't you post a sign so we don't get in the drive thru lane. Highland is always extra hot in the summer so why can't McDonalds put in two ice cream machine so when one breaks down they will have a back up. | |
| Former employee | 4/10/12 |
| The McDonald in Newnan,Ga 58 Bullsboro Dr manager broderic hughes and shaketta black are the worst manager ever they play around and crack jokes on former employees behind their back its just ridiculous on how they treat customers and think everything is a joke the store would be so much better if those 2 were fired idk how many complaints have filed on broderic its to many to count but if those 2 were fired many of my co-workers would be satisfied. | |
| Jen | 4/11/12 |
| I just went to the Mcdonald's In Saratoga Springs New york and they have a play area and the manager did not care if my kids got hurt. there was 3 kids there all with there shoes on. we had told them nicely they needed to take there shoes off. they did not so I said it again. well lets just say the mother of the 3 kids said that she was there mother she knows best and it was ok for them to have there shoes on. We went and got the manager on duty and she completly ignored us would not even say 2 words to us took the womans side after arguing she told the woman to make her kids take there shoes off than comming over and talking to us she yelled across the room and said make sure your kids keep there hands to themselves I am sorry but when your in a small space going past each other there gonna bump into each other. apparently one of my boys pulled on a coat probably trying to get the attention of the other child. if he did it on purpose than absoulty exspecially if it was going something which they were not. however the manager was rude very inconsiderate and she did not care if my boys got hurt or not. we said fine we will leave so that my boys did not get hurt the manager did nothing to stop us at all. she just let it go no im sorry nothing a new kid that just got hired there was the only one who apologized to us for the inconvience I will never take my boys back there again ever... | |
| Odenton Resident | 4/12/12 |
| The individual above who posted on 3/30/12 about the McDonalds in Odenton is correct about it being horrible. In my 5 years of living here they have time and again proved how horrible of fast food establishment McDonalds can be. Continually out of food. I cant tell you how many times I have gone there and they are out of both burgers and chicken nuggets...yet still remain open for some reason. On a second note the employees need to be retrained on manners not to mention their overly judicious use of Mayo. I have to continually scrape off tons of mayo from all of my food. Mayo is used on burgers just to prevent the fats from the burger from soaking into buns. It should not be the same thickness as a burger...every time. I have grown up eating at the McDonalds in Olney MD as well as the one in Beathany Beach DE and have never run into the issues that this restaraunt continually dishes out. The corporate HQ should really consider doing an audit of this restaraunt and its practices because it continually give McDonalds a black eye. | |
| Nichole Garland | 4/12/12 |
| This is in regards to the McDonalds on West Market Street in Johnson City, Tn. I went through drive through today (April 12,2012) around 2:43 and after I returned home I found my order to be wrong. I had ordered a Double Quarter special and the slip on top also said double but the sandwich was only a single. I called to complain and was told there was nothing they could do. The manager who called me back after I had to listen to an automated message and leave a message of my own was named Pat Hunt if I understood the recording right. I asked for the owners name and she refused to tell me until I reminded her that I was sure there was a sign hanging in the store that had his name on it and then I was told his name was Jim Davis. When I searched it the only name I found was a John Davis so I am still unsure of the owners name. I assume if she thought she was doing her job correctly (which she was not) then there would not have been any problem giving me any names. She was very rude. I worked at a McDonalds as a kid and I know times have changed but it was very different then( I am not that old). We were not rude to our customers and we could also count pieces of meat. A person like her should not be in the position she is in. Sometimes I think they should take a few from the top and start them back at the bottom so on the next ride up they may learn some manners and how a business runs. She wanted me to bring the sandwich back to McDonalds and have her fix it. The way I see it with gas at $4.00 a gallon they should have to bring me another sandwich. I was headed to work after I spent a few minutes with my family, that was the whole point in stopping at a FAST food restaurant to eat. If they had gotten it right the first time there wouldn't be a problem then I have some woman getting hateful with me over their mistakes. If someone would like to contact me about this matter my e mail is j.nphillips@ yahoo.com. Please feel free.. Thank You.. | |
| brian david wyninger | 3/30/12 |
| In all my years living in gambrills Maryland the McDonald's in odenton have slow employees and the district manager named Sharon needs to be fired and the store manager named Marshall aka nutty professor and we will be proud and greatly If yall can shut down the odenton McDonald's and please make it into a steak 'n' shake because there the best and a lot of times that we go there to buy our food either to go or to eat in the food is ice cold and a lot of people wants odenton McDonald's to be shut down and make it into a steak 'n' shake Soon OK ... thank-you | |
| Theresa Malone | 3/30/12 |
| This is in reference to the McDonald's Store #10062 in Leeds, Alabama on March 30th, 2012. I live approximately twelve miles from this location, but was in the area picking up a prescription for my Mother. I went through the drive thru and ordered 3 big breakfasts, 2 bacon, egg and cheese biscuits, 4 orange juices, extra bacon on two of the big breakfasts. One Ice Coffee. I get home ONLY to discover that ALL orders were NOT correct at all. I was charged for everything, but I only received ONE bacon, egg and cheese biscuit. There was extra bacon on one big breakfast, but that same breakfast was missing the pancakes and a hashbrown. The biscuit had been split and there was a huge greasy spot in the middle of the biscuit where a sausage patty had been. One of the big breakfast was suppose to have two sausage patties, but only had one. Two of the big breakfast had RAW eggs and the biscuits were very gummy. They were not quite done. We were given NO straws with our large orange juices nor were we given any napkins. I tried to call the restaurant, but on three different tries, somebody would just pick up and then immediately hang up. They would never even acknowledge it was a McDonald's. This has been the absolute WORSE service I have received any where!!! | |
| Stacy Kreutz | 3/26/12 |
| I had the pleasure of going through a McDoanlds drive-thru just recently. I found that the cashier did not give me my receipt, so I could not call the store to make a complaint. So I kept the item of food until morning and had to go out of my way to bring the item back to the store in the morning. I was greeted in a somewhat friendly way as I asked to speak with a manager of whom the whole crew was standimg in the front of the store. I posed the problem top the manager. I ended up handing him a baggy that I had placed the 4 piece chicken nugget and extra surprise (an ant) in it to him. Not wanting to inform the rest of the customers of the situation. He proposed an explaination to me that they have pest control and that they are resonsible to take care of the situation. Then he asked for my receipt, I told him that I was not given one so he then offered to replace thwe item of food at a later time since they where only preparing breakfast at that time. I kindly said no thank you, and said I would prefer not to eat any more food from that restuarant until the problem had been solved. Honestly I would have just simply appreciated the cash back for the item. But this really makes me take a step back to realize that I don't know the persons handling the food in which I am about to eat. And could only hope that nothing this gross has ever happened before or will ever happen again. | |
| SB | 3/24/12 |
| Store 14702 Carrollton,TX. On 3/23, I purchased my usual Medium sugar free vanilla iced coffee in the drive thru. Upon receiving it, I noticed it looked smaller than usual. Now this is the 3rd time this has happened in 3 months. Since I was on my way to work, I did not stop. This morning (3/24) I decided to go inside and talk with a manager. She explained that it of course was the wrong size container and said she was sorry. My complaint now is; she just stood there looking at me... and finally said "so" with some attitude. I was actually shocked and answered "I wanted to bring it to your attention" and gave her the cup and walked out.I was prepared to order a breakfast and another sfv iced coffed but I figured I spend a minimum of $500 a year at this store and I can't believe when a customer comes inside to bring a small situation to a manager's attention that she didn't even offer to fix me a new drink. Now rude and terrible customer service. It will be awhile before I return to 14702 store, if ever./ | |
| Jennifer | 3/24/12 |
| In my teenage years I worked for a fast food establishment. There is where I absolutely learned ethics and how to handle customers including customer complaints along with proper responses to them. Earlier this week my family an I stopped in for a quick meal at a local McDonald's, unfortunately there was a major issue. Usually coming from experience when there is a problem at a fast food place I do not raise a big stink as I have unfortunately been graced with that pleasure and I wish it upon no one. But this time i had no choice I ha never in my life been so disgusted and improperly taken care of. We order thru the drive thru and took our meal home. We all took our items and sat in the living room to eat. Upon eating my fries, a few were mushy but when buying into them to my surprise I tastes and had stuck in my tooth a chunk of a hall cough drop. Upon the next disgusting unmentionable things I could say ...... I called the store the next morning to speak with the owner as I know the one I went to is a franchise and my neighbor use to be a manager there. The owner could only offer me the following..... The first guy asked if i kept it 0.o "no sorry i wasnt worried about saving it"...He will investigate this, and offered me two free meals... Alright for one.., how does one investigate who had a cough drop and apparently coughed on the rack of fries thawing for two... Do I really wish to eat there again? Now mind you if I get some sort of disease or really Ill from whatever ailed this person, what would they do? One say I have no proof, sorry I ate it then threw it up, two I wouldn't Be ableto sue them for anything at all... What if this person had aids! I think I need more then a free meal. | |
| Dr. Walter | 3/22/12 |
| You need to picture this, a physician in blue scrubs with ID driving a Lincoln goes to an empty McDonalds to speak with the manager. We provide lunch for the staff and at times they have chosen the local McDonalds franchise in West Chicago., IL. I have read these recent reviews and do agree that there is something definitely wrong with the dining experience. Incorrect orders the majority of the time and a wait staff that seems be lacking in the customer service department. Wrong food, undercooked, missing items, chew marks that appears to be from a rodent in prepackaged items, etc... I contacted them on several occasions and attempted to alert them to these situations and was told I was speaking to a manager. We will send you some free meal coupons and completely oblivious to what I was trying to share with them. Today, I made a brief stop during a time when the parking lot and drive-thru were vacant. Prior to ordering coffee, I requested to speak with the manager. Pull up to the first window was their response. Okay let's give it a try. Did as instructed and had a "manager" speak with me and was asked if they could take my order. (LOL!! and I did). I was not ready to place an order and I attempted to explained the above situation as I thought I was trying to help. The young lady mumbled something and said let me get the manager. I thought I was talking to the manager? This big middle aged guy with a tie comes over to this tiny window, introduces himself as Terry and asks if he could take my order. Are you the manager? I inquired. He replied Yes. I told him that the last person said she was the manager. ( Me still smiling.) I've got lots of managers was his reply. Again, no one in the drive-thru and no one in this fast food restaurant. After briefly attempting to explain to Terry the above quality control issues that we had experienced, I thought that perhaps he would fein at least some interest and not want to launder his dirty linen in public and possibly invite me in to have a more private discussion. He would like to pay for my food. Again laughing, I said that I was not ready to place an order and didn't know if I was going to. Maybe I was too far from his reach, but it seemed that he was not happy with this discussion and I felt that he would have liked to thrown his business card at me rather than squeeze his frame through that tiny window to give it to me. He made it clear that we could contact the corporate office. I was very polite and pleasant throughout this visit. Maybe he thought that he was being disrespected when I laughed and am glad that I was not employed there. Had the girls look up the corporate number called and they wanted to record the call and share the experience with the manager at that location. I declined and found this all very amusing. Thank goodness for higher education. My advice stay in school, be polite, but don't laugh when you see the unfortunate hierarchy of a franchise gone awry. These are people doing a job and I wish the best for them. | |
jw  | 3/22/12 |
| i see all these comments on here and its shocking. the mcdonalds i work at has similar issues with the whole hispanics thing. they dont speak to much english but they do get the majority of the orders right. the mcdonalds i work at is like any other restraunt when it comes to orders. some times orders get messed up. especially when we are busy. but our crew and management arent rude at all. especially not to the customers. | |
| Stephanie | 3/17/12 |
| Just the other day i ordered a Mcdouble and small fry. Well when i bit into my mcdouble there was long hairs in it. Now i took my meal inside and showed it to the manager on shift. She just laughed and said I am sorry . Now my husband works here and that same manager is being really hard on him and picking favorites. She tells him he is to slow for the job and being rude towards him. I do know alot of the people who work there and most of them are related to her. But is there not a law against chooseing favorites or being rude or having hair in my food that is not soposed to be there. I am almost 8 months pregnant and dont think i deserve rude managment or rude service or anything of that nature. | |
| K.Boyd | 3/12/12 |
| I like McDonalds generally. Recently McDonalds started offering " chicken mcbites". The first time I ordered them they were great. Fresh, chicken was moist all white meat. Nice sized bites. So I went back on another day to this time to my local McDonalds in Neosho, Mo. The pieces were tiny and only 5 or 6 of them actually had chicken inside. The rest were just breading and hard. I went thru the drive thru and did not time to go back. I thought maybe it was a fluke. They were really good the first time..... So like a fool I went to McDonald this afternoon and ordered some Chicken Mcbites and it was same thing. The pieces were all nickle sized and hard with no chicken inside. I GOT TWO ACTUAL PIECES WITH CHICKEN INSIDE. We went on down the road and on our way back went thru the drive thru and showed the employee. She said" they all look like that" I said they have no chicken in them and are like rocks and size of buckles. So she got a snotty attitude and said she could make some but it would be 4 minutes. At this point my husband looks at her and said we will come back tomarrow. His reasoning is this- she lied to us and said the chicken is always bad. Secondly her attitude was offensive. We will not interact with rude people. We do however to get what we pay for. McDonalds you really failed. No she did not offer our money back on the item or a coupon even. All we got was a bad attitude from her and no chicken. :( | |
Molly Robertson  | 3/7/12 |
| McDonalds at 35 Forsyth Street in Atlanta, GA: my experience on March 5, 2012: FAIR I work across the street from this McDonalds. It is convenient but I always dread coming here because the lines are always long and slow-moving. Typically, the cashier will announce which lines are cash only, but that is after one has waited a long time in line. Why not place a sign by the register? Between waiting in line, getting my order, and back to the office took 28 minutes. Part of that time was because I was in the wrong line (cash only) and had to move to another line. I think the cashiers and staff could use time-management and training for dealing with the public. It was chaotic yesterday, very disorganized, people were frustrated and people leaving w/o ordering anything. This is the most disorganized McDonalds I've ever been to. | |
| Danny Hearod | 3/5/12 |
| I had the unpleasure of visiting Mcdonalds in Tunica Mississippi,I walked in about 10:30 pm one night,As I waited for the employees who were serving other customers which were a few,I was singled out as a WHITEMAN and subjected to rude and public humilation and racial denial,I was rejected to be served in the resturant and was told to go through the drive thru.I contacted Mcdonalds Corperate office and was given the OLD PASS THE BUCK syndrome.They did want to do a darn thing except pass the buck,One man who works for their resturant management over the whole northern state ,told me how sorry he was an was going to turn this over to the insurance dept for a resolution because of the facts ,and that he could not offer me more than a Mcdonalds food card,Hell Thats why I was there,to eat,I had my own money,But again after being patient and writing them over an over,I have come to conclusion that ,Im going to have to take this to the courts,Now If I would have been a Blackman or a black woman,This in fact would have been taken more seriously.I am Not by no means a Hater of different walks of life ,But when your singled out and done they way they done me,I strongly believe that they,Mcdonalds, DONT GIVE A DAM ABOUT PEOPLE RIGHTS OR HOW THEY WERE TREATED... | |
| Your Company Employees Suck | 3/5/12 |
| I just started to go to McDonald's again after a long time. I started going for a breakfast sandwich and a coffee. I always give the correct amount of change and what ever whole dollar I have on me. The employee who took my money gave me incorrect change and when I told her about it she denied it. I pressed the issue, asked for the manager. She refused and shut the window on me. I also have problems with them ALWAYS getting my order wrong. I do like your fish sandwich. I always order without cheese. One of the McDonald's on Airport Rd. gave me a sandwich with no fish and it had "special sauce" on it with a side of "special sauce." When I order my fish sandwich from the 11th St. McDonald's it is always marked No Cheese, but has cheese. I ordered a quarter lb. hamburger a few days ago from my normal McDonald's and it was marked Hamburger but had cheese. Yesterday I ordered a double hamburger with mustard and onion only and it was marked mustard and onion only. Except when I got home it had katsup, pickles, onion on it. I called the manager of the McDonald's because I'd had enough. It is obvious your employees don't care about whom they serve. Why should they? You don't impress upon them the importance of making the customer happy. All you care about is making money. As for your "diverse" workplace, I would suggest you make sure the people you hire can read and speak ENGLISH properly. Ebonics and Spanglish are Not English. As for READING what a person wants on their sandwich, it isn't that hard. On another note. I will Never be returning to McDonald's again. Cheap though it may be, your restaurant had really gone down hill since you lost sight of the customer. | |
| Margaret | 3/1/12 |
| I live in Coffeyville, Kansas and have enjoyed eating at McDonalds. The food is always good, my complaint is about 2 of the employees. They are bashing my daughter on facebook and telling us not to come into mcdonalds. The other evening we went into mcdonalds to eat, my daughter did not say a word, and I placed our order. As we were walking out one of the employees called her a name. We just kept walking and left. Since then they have called her names on facebook and told us not to come into mcdonalds. I don't employees should treat customers like this. I complained to the main manager and she would talk to them but on facebook today they just laughed and said we tried to get them fired but it didn't happen. The names of the employees are Aliyah Johnson and Samantha Carter. In my opinion they do not represent good employees for mcdonalds. My daughter has been diagnosed with PMDD and they are really aggrivating the whole disorder. Please take care of this situation, we would really like to eat there without having a problem. | |
| fitUpAmerican | 2/22/12 |
| Why is it that when i go into a McDonalds to order or get a job application, noone speaks a word of ENGLISH!! When i order it takes like 2 or 3 people to get it right. Ugh it fustrates me im freakin hungry already. Im so fed up. I could do this job. But they wont give give me an application too. Not only does this happen at McDonalds it happens everywhere. Im a "Native American" from New Mexico, i hope the government does something about these "immigration issues" STAT!! Im hungry, i just want my Big Mac and a Job Application and i be out your way. Thank you | |
| jamie | 2/19/12 |
| Every McDonalds in terre haute could careless about customer service or the quality of food they are giving out... cold raw sausage I am done with McDonald s til they decided to get new managers that care. They are dirty. | |
| Diana | 2/17/12 |
| I have gone to many McDonalds retaurant and at all of them if you order fries through the drive through you are going to get a lot less fries in you box than if you go inside. Yesterday I ordered an ice tea with 2 equals, a hamburg and value fries. I got an ice tea with no equal, a cold hamburg and medium fries. There are mostly kids that only work there until they go to college or graduate college so they don't seem to care. However, someone needs to impress upon them that customer satisfaction needs to be learned and practiced to be used throughout their working life. I know someone that had worked at a McDonalds and since moved on that told that he knows the kids working at that one spit in the food and other horrible stuff. This makes you never want to eat in a fast food restaurant. Better supervision is the only answer that I can see. | |
| Kyle Lowder | 2/17/12 |
| I am employed at Mcdonalds on Miller Road in Flint, MI. I was told by the owner/operator that if I did not cut my hair off I could not return to work. I am one of three white people employed there, and I was told that I was in violation of grooming policy. I have read the grooming policy in the crew handbook that I signed, and spoke to a lawyer about it and I was not in violation of any policy. My hair was pulled tightly up, neat, and free of frizz or fly-away strands. I am also the only employee who wears a Mcdonalds hat. The other employees are allowed to wear their hair down, where it can drape into the food as they prepare it, granted the grill team do wear hairnets, the service and fry people let their hair go wherever.The owner/operator also makes rude, obsene, racist and discriminatory comments towards me and other employees daily. He curses at his workers in front of customers, and I believe he is the one in violation of Mcdonalds policy. I was informed that there is a form I can fill out for corporate to force him to surrender his franchise, or I can sue him for ownership over his franchise. I would like to avoid suing him, but if at all possible I would like to know how I can go about making him surrender his franchise. Because many of the employees are ready to quit, which will result in loss of a lot of business, because we service a lot of customers. We are one of the busiest stores in my area. | |
| Shells | 2/17/12 |
| I am a current employee & just want to say that I hate McDonald's for many reasons. 1st of all I am treated like a slave by the Spanish who control everything because I'm white. The company is so corrupt going all the way to the area managers who oversee multiple stores. The are truely racist. Hiring their friends and family and promoting them before others who have more experience & actually speak English. They steal like crazy and falsify inventory records. They let major exquiptment break down and refuse to fix it due to "not having money in the budget" for example the shake machine will break, the bun steamer or toaster and the frappe will always be broke. But they won't spend $ to fix because they want to keep their budget low. They don't care that the customer is getting stuff made wrong. The reason you get old food is because low level employees get threatened that they will be written up or terminated if their shift produces "waste" which is cooked food that can't be sold and must be written down for inventory. They must not have more then a certian dollar amount in wasted food, so they will sell you a burger (or whatever) that has been sitting around getting hard. The stores are dirty because they under staff to keep labor percentages down below a certian number. So if the manager keeps labor costs down they get their quarterly bonus checks. By understaffing they save money, get their bonus & the crew employees are over worked to their breaking point therefore they are miserable (only making 7.00 per hour) so you get poor service from these people who have a chip on their shoulder and the crew are too busy taking orders to go wipe tables or clean restrooms. All of these practices are good only for the upper management lining their pockets with bonuses and making their budgets/numbers look good to their bosses but it makes customers suffer as well as the regular employees who can't keep up with the work load, are the ones who take the brunt of customer complaints and get yelled at by rude management. And most stores in my area at least are all run this way. Most managers in my area are transfered around to other stores and rotated around. Managers sit on their asses and don't watch what employees do so yes there are some bad ones that can get away with being rude, and there are many employees that don't speak English do no wonder orders are always wrong! It's like being in a world of chaos when I go to work, but no where else is hiring so I've been stuck there since November of 2008. I've seen so much coorupt "politics" in management and the majority of customers are rude because they come in with their minds already made up that they will have a bad experience So then the employee is rude in return. It's very sad. | |
| anonymous | 2/18/12 |
| the manager in the enon, ohio store is rude to customers AND employees. i was in for breakfast a couple of weeks ago and she yelled at an employee very loudly. not only could i tell that the employee was embarrassed, but that just like me, the customers in line behind me could not believe that she would be that unprofessional as busy as it was at the time. no one is perfect. but this is not the first time i have witnessed something similiar in that same store, with the same manager. | |
| Former employee | 2/14/12 |
| As for the complaint on mccafe beverages I can shed some light as a former employee. Those machines need to be throughly cleaned nightly to protect against breakdown issues. I remember whenever we had a promotion for mccafe beverages there were always machine issues. It would be smart to have 2 of these machines in each store which would help spread out the workload between them, they are very breakdown prone machines! | |
| Francesca Ingino | 2/16/12 |
| The McDonald's in St. Louis, MO on Chippewa & Hampton has absolutely HORRIBLE SERVICE!!!! I am no longer going to that McDonald's because everytime I go my order is ALWAYS WRONG!!! That is absolutely ridiculous & unacceptable!! You really need to have meetings with your staff at this location because they have lost ALOT of *MONEY* because they can't handle simple task & they are rude... A manager & her employee were both very rude & snatched something out of my hand cause I said it was wrong... I hope since you are management maybe you can get your staff under control so people will want to buy food from there!! Thank you | |
| Susan Provo | 2/16/12 |
| I would like to make a suggestion, My special needs boy saves alot of pop tabs to give to Ronald Mcdoanlds house. He feels very proud of it when he brings into Mc donalds resturants. Could you make a certificate for them in return. That would give others who do the same, if any . It would make them feel very spcial? I didn't know where to send so coperate offices get it. Could you direct it to the right place. It would mean alot Dusty especially. Thank you. If you can't please send me a e-mail to the right place Thak you. | |
| Carol Zembry | 2/12/12 |
| I live in Charlotte, NC. In the last few weeks I have attempted to purchase any of the coffee specialties and the highly advertised hot-chocolate carmel drinks. On at least 6 different occasions, at four different McDonald's in this area, the "machines are broken." I have inquired and was told that the machine had been "down" for two days at the last site and a part was ordered. The manager had no idea how long it might take to repair the machine. This is POOR management on your part. You pay to advertise a product and then are unable to supply it to the public. For whatever the reason, there is no excuse for this shoddy implementation of a new product. You have failed to supply good machines, your staff has no idea how to use the machine correctly, or any number of other reasons - but people are NOT happy with McDonald's in our area. My orders are consistently WRONG. I don't get fresh foods - many times - and the restaurants and rest rooms are getting dirtier and dirtier. On Saturday, I watched as a big fat manager came from the back and chewed his staff in front of customers at a location in Charlotte (near the Home Depot and Hobby Lobby) I would liked to have said something to him as I was embarassed for everyone involved - but I decided to get my order and get the heck out of there. I will not go back. What is wrong with your corporation? This has been a steady decline in service over the last year. I am sorry for the employees. You give them inferior machines to work with OR you are not able to fix the machine in a reasonable amount of time. Have these employees been properly trained to operate the machines. WHY are machines all over the area broken? You make it very hard on your employees and you are NOT satisfying your customers. You will soon see that people will not settle for poor service and products and will give their business to someone else. I hate to see that happen. Please get some good management and don't expect new employees to solve these problems because someone talked rudely to them. Had I been employed by the manager I observed on Saturday, I would have not been very nice. I would have first of all - taken off my apron and attempted to stuff in in his big mouth. Then - I would have left him to get off his big fat rear end and HELP his staff. Our family was there together. None of us failed to notice - and we were NOT impressed. | |
| BOB KRATZ | 2/11/12 |
| THE McDONALDS IN DOWNTOWN MASSILLON OH. HAS GOT TO BE THE WORST PLACE TO EAT, I ORDERED A DOUBLE QUARTER POUND MEAL AND GOT A SINGLE QUARTER MEAL. I DROVE BACK AROUND, TOLD THEM, GAVE THEM MY RECPT. AND THEY GAVE ME A 6pc CHICKEN NUGGET MEAL. MY WIFE WENT IN 2 WKS. AGO AND ORDERED A BIG MAC AND GOT ONE WITH NO MEAT !!! MAYBE THEY SHOULD DRUG TEST MORE OFTEN OR HIRE AFTER THE GIVE AN IQ TEST, BETTER YET, CLOSE THE LOCATION | |
| Carleen P. | 2/12/12 |
| You should have a big O, no stars. Who owns the Mcdonalds on Gale Ave. in Hacienda/La Puente area ? they should be shut down. The food is never fresh, warmed over, and old, cold fries. It's nice to look at with it's fancy designs, Asian touches, but the food is non edible. Someone from Corporate Headquarters needs to stop by and sample the trash they are serving. I thought maybe it was just once in a while this happened, but I have gone many times to see if it's always this bad, and it is. | |
| !@#$%%^& | 2/12/12 |
| I DO NOT LIKE MCD'S IT SUCKS THEY FORGOT ABOUT ME AT A DRIVE IN AND THE FOOD TASTES HORRIABLE AND I WAS YELLED AT FOR TAKEING TO LONG i was on the phone hold one on it waz only half a min so really i was given less cange and i bit into a big mac with bacon in it i mean i like bacon but seriously in my big m common my nebihor works for mcd's and he dosent know this my leomade frozen was thawde and so this is goning to stop | |
| sidney lundin | 2/9/12 |
| is it company policy to present a hostile working and dining experience? Here in Jacksonville, Florida. The towncenter store, there is a rather disrespectful, potty mouth female here. I am asking for her termination of employment. I think she is in management. Thank you for your consideration of this letter. Plesse know it is illegal to present a hostil envirment in the work place. Thank you. | |
| Darren the ripper | 2/6/12 |
| I worked at mc donalds manukau new zealand for a year and yes they treat thier staff like shit.and yes they do spit on your burger and rub the buns between thier bum cheeks.my mate put his plaster in a burger for a police man.the cop never complained he must have swallowed it.for my year of hard work and committment all i got was a 20c payrise.I am now an engeneer for a nuclear physics company on top dollar and still have an undying *hate* for mc donalds what they paid and how I was treated.amonia hydroxide in all thier meat can be confirmed using cutting edge particle accelleration to analize cellular structure.for cancer causing agents | |
| Diana Davila | 2/7/12 |
| uumm are you really getting mad because they said that about a pitbull I mean their food is very delicious so I suggest you stfu:) | |
| Michael Claypoole | 2/7/12 |
| This has to do with your Store #6461 at 1131 Aylor Rd, Stephens City, VA 22655. Store Manager #Kymm Stinedurf. I have been a regular customer of McDonalds for many many years and well during this last month have recently found out that your $1.00 coffee Ad both on TV/Radio and the sign in your window is false advertisement. I have been charged $1.49 for a large coffee and this has happened on many occasions and when I inquired on the price I was told that if the customer does not ask for the $1.00 coffee that McDonalds is suppose to charge full price. What kind of scam are you running. These are hard working and some out of work customers trying to get a deal and you ruin with your deceit practices. I have not yet to blog this or put this on facebook and was and have been waiting for the manager to call me or email me (Not as of today) but I can't believe this has happened but if I am the only one so far to catch this how many people are you taking advantage of. Does not your Corporate/Headquarters do surprise visits or audits of stores? I will give you a few more days to see how this store wants to handle this before i go to either a lawyer (i have receipt/s) and get the employees that work at McDonalds as my witnesses or go another avenue. I await a phone call or email. My work phone is 540-868-4501 Cell phone #540-421-2885. | |
| antonio brown | 2/7/12 |
| majority of every mcdonals in Austin TX and pfugerville are racist.. They only hire mexicans we have been to several mcdonalds and all we see are mexicans.. what happend to hiring of every race.. there are no blacks, whites anything but mexicans..This is why there are no jobs in America and most people are eather homless or cant find work. you call customer service for phone companies its always people that speak other languages..this is pathetic.. mcdonalds should be sued | |
| proud pitbull owner | 2/4/12 |
| Absolutely pathetic to use ANY breed for a safety comparison. How about "Safer than letting Michael Vick dog sit for you"? Or "Safer than a gun"? Because like the pitbull, all guns are bad, right? Epic failure on the part of the McDonalds company. I'll be sending an email to your office with pleanty of unsafe pictures of my kids and kitten with our "viscous" pitbull. | |
| CParrish | 2/4/12 |
| I WILL NOT be eating at Mcdonalds, nor will I ever support the franchise again! Your ad about petting a pitbull being "unsafe" is pure ignorance and discrimination! I own 7 pitbulls and trust me petting one of my babies is much safer than eating your hard so called chicken bites! Quick question... where's the chicken???? Are we supposed to "imagine" the chicken?!?! I will be taking my business to any other fast food place besides your biased restaurants! Do everyone a favor and just close your doors!!!! | |
| Really pissed Customer | 2/4/12 |
| You have just lost business from me and my family. That was rude and uncalled for. The breed of pittbulls are the most loving dogs they already have a bad reputation thats not true. For Mcdonalds to be this low and try to pick on a helpless animal is pathetic. All I have to say is im done with McDonalds and will be advertising what they have said about pittbulls.I hope you loose millions and go out of businees . Fuck you McDonalds. Fuck you | |
| Carrie | 2/5/12 |
| Never again will I be taking my kid to McDonald's after their ignorant ad saying eating a chicken mcturd is safer than petting a stray pitbull. I have rescued 3 stray pitbulls and they are far safer than eating that crap. BOYCOTT MCDONALD'S! !!!! | |
| John | 2/5/12 |
| I was reading the posts about the pitbull add. I love pits and it's wrong for mcdonalds to single them out like that. However, to the person who said to look up stats on the most dangerous dogs and that pits are not at the top: you are wrong. Dogbites.org and gogbitelaw.com both have pits at the top along with rotts. I don't believe for one second that it's bc they are bad dogs. They are great. It is bc they are powerful dogs that are easily trained to fight. I say it falls on humans!!! | |
| Susette Morrison | 2/3/12 |
| McDonald's new commercial stating that eating their chicken bites is less risky than petting a pitbull is apalling. My son used to get weekly happy meals for a treat. Not anymore, we will be giving our business to sonic, who loves the breed and are not run by ignorant jerks. | |
| m hentz | 2/3/12 |
| Do you people even try the junk you try to bring to market? Your Mc no chicken tooth breaking bites really stink. What a rip off! Like Clara says, Where's the chicken? To say nothing of the fact they were so hard I was worried i'd break a crown. I plan to buy lots and return every pack for my cash back. Hit em in the wallet, I say! | |
| Dawn kelly | 2/3/12 |
| I will never allow my kids to eat McDonald's ever again how dare you run an ad saying that your food is safer than petting a pit bull are you just plain stupid or what. This is why burger king is better than you they know better than to run a stupid ad like this I am furious about this I know you won't contact me & I know you don't care but trust me you will when you start to lose customers like me. I think the star rating should be 0 for you guys. | |
| glorya gilbert | 2/3/12 |
| I think the new ad for McDonald's chicken bites comparing the safety of eating them to petting a pit bull puppy is the sorriest stunt McDonald's has pulled. I hope the all dog owners who read this will take their business elsewhere. I know my family and friends will. My love for animals by far outweighs my love for quarter pounders or big macs. And the apology they gave on Twitter was the worst apology I've ever seen. Get real. Your food is unhealthy and more dangerous than any pup. | |
| Nikki beck | 2/3/12 |
| I have been eating McDonald's for years and I really enjoyed! The stores in Carrollton ga are clean and the people are friendly but I refuse to eat at a McDonalds any where from now on! See I am a pit bull Owner and I am discussed at the radio commercial that was aired saying that your new chicken nuggets are Safer then petting a pit bull! Really? If America would stop punishing the breed and start punishing the people who abuse them then most Americans would stop being afraid of them! But no America lets the drug dealer, dog fighters, and don't forget Michael Vick get away with hurting these dogs and then blames the dogs for the handlers actions! Sounds a little backwards to me! And it really makes me angry that someone with the power to promote the breed like McDonald's could do falls in with the rest of America and puts down the breed! Why don't you do some research on pit bulls! Go to google and type in good things pit bulls do! O while your at it google the statics on dog attracts and what breed is on the top of the list! Guess what it's not pit bullls! I will never eat McDonald's again and I will do everything in my power to stop as many people from eating at McDonald's also! | |
| karissa m | 2/3/12 |
| in general, several mcdonlads in hot springs ar are rough and generally bad about getting my food to me, but not made correctly. there is one store #26633 though that has improved a lot to where i will eat there again. the employees seem to be geeting nicer and even smiling sometimes. | |
| From fairview heights mcdonalds | 2/1/12 |
| actually mcdonalds employees aren't even supplied gloves to use... and mcdonalds managers treat the employees horribly, screaming in their face and not giving them any breaks when working a 8 hour shift.. so when your mad about your order, don't take it out on the crew member, because they probably can't even think straight due to hunger, and being screamed at and being told to make french fries from the time you get there til the time you leave, inhaling grease for that long makes you sick, especially on a empty stomach. BY LAW EMPLOYEES MUST GET A 15 MINUTE BREAK EVERY 4 HOURS OF WORK!! FAIRVIEW HEIGHTS MCDONALDS IN ILLINIOS IS BREAKING THE LAW AND TREATING THEIR EMPLOYEE'S HORRIBLE. | |
| | 2/1/12 |
| In manning sc they are the rudest nastyist people they don't get any orders wright its all ways takesto for every to get even the simpleest food orders . Yall should burn it to the ground | |
| joshua karnes | 1/28/12 |
| I have been going to McDonald's in warren ri for 25 years and the place has become dissapointing to say the least my father received filet o fish with no fish and my recent visit I got raw mc chickens raw u can get people sick or worst kill someone this is unacceptable by all means is anyone managing these stores WTF | |
| Lee D. Booton | 1/29/12 |
| Having been a past McDonalds employee in 5 of Des Moines, Iowa McDonald's and evn working whit a man who started with the McDonald brothers at the original California first restaurant I think McDonalds is playing way to many games with its customers. What I mean by that is that it produces a product like the McRibb and puts it out for a limited time then takes it away till its sales are down or falling then brings it back out again. Just like you are now doing with the "New Minnie Chicken McNuggets". You get folks hooked on a good product then take it away until you want them to return to you. Who do you think you are kidding? I as a 67 year old senior will not ever purchase your specialty products. If you can produce them once you can produce them all the time. | |
| Branden | 1/29/12 |
| I am a current employee at mcdonalds in baton rouge, louisiana. I was told when I started my job, I was going to be paid $8.25. I have been working at mcdonalds for about 3 months, and every pay check has been $7.25. I contacted the mcdonalds manager, he is doing nothing about it, and I also contacted headsquarters on south choctaw, they havent done anything about it. I work hard and I deserve to for my managers to at least pay me what they told me I would receive hourly. The economy is tough and I am hardly making it by all of the work I am doing. Please contact me via email at darianlegier@yahoo.com or call me at (225)287-6827. I do not know what to do! | |
| | 1/26/12 |
| The fact that you are making African-Americans pay $1.50 automatically is the dumbest thing I've ever heard. It's discrimination and is unconstitutional! If this doesn't stop I WILL SUE | |
| Holly L. | 1/27/12 |
| since I cant seem to get a person to talk to I guess this is my option posting on a board no one at McDonalds will read anyway, but here it goes. I just came from the store in Cartersville, GA in the Pilot truck stop. My order was pretty simple steak,egg,and cheese biscuit, a sweet tea, an a bacon mcmuffin. What I got was a ham mcmuffin, a tea that must have been made 6 weeks ago, an a bacon biscuit where if I hit someone with it I wouldve been charged with using a deadly weapon. Im sick an tired of mcdonalds obviously hiring lazy ignorant people! Do you not care what kind of product your selling anymore? The only thing I can say is well be spending our money anywhere but mcdonals from now on! | |
| To the slime balls at mcdonalds | 1/25/12 |
| I cant beleive this bull crap. Your mcdonalds employees are not wearing their gloves when making our food. My Husband and I have eaten at the mcdonalds in lakesite and soddy daisy tn and both times weve been food poisoned. People are busy wiping their hads on their pants and touching our food!!!! Screw you mcdonalds. We will never eat there again. I am going to Burger King from now on. Atleast they know how to do things right. | |
| Jennifer Arnold | 1/25/12 |
| We will no longer go to McDonald's do to the fact the play gym is removed. "Upgrades" for McDonald's could br done in a dozen other ways. It was the only excuse to eat over priced., fattening, cold, much less than delicious food. Yeh thank you! Goodbye McDonald's :) | |
| | 1/24/12 |
| Visited McDonalds in Lake City Florida on Highway 90. I am a gay. My name is Jessica Brooks. I am a person and wasn't treated that way. Before entering McDonalds my girlfriend gave me a hug and a kiss on the cheek. We were holding hands when the manager came flying outside to tell us that we were not allowed to touch because there were children in the building! A straight couple is allowed to hold hands or touch and we both felt really sad and hurt. It sucks to be called out and discriminated against. I'm 25 in college and it's not like we were making out. Are all McDonalds against gays? I might just file a suit. I've got a few friends that would love to handle this for me. | |
| Gay Discrimination | 1/24/12 |
| I am gay. Although I don't look it my girl friend at times does. I'm a college student at fgc. I visited McDonalds 01/22/2012 this last Sunday. Before we entered the building my girl friend gave me a hug and kissed my cheek...She then grabbed my hand and we startedc walki ng in. The manager rushed out to tell us that there were children in the building and that we weren't allowed to touch. Arn't straight couples allowed to hold each others hand in public? We both felt very hurt and something has to be done or the discrimination we face everyday in this town will never stop. Can someone please help us? | |
| Hate McDonalds | 1/21/12 |
| The manager at the Mapledale McDonalds in Woodbridge, Va., berates the staff and does not give hours or cuts their hours and changes their schedule without informing them. Staff works, Alia Haq is a horrible manager and needs to get fired. The moral of the staff shows. She changes staff schedules without informing them and when they come in, she says they are late or not scheduled in. The Owner of that franchise has been informed and the Corporate office has been informed and the practice of this manager has been continuing. One employee Shala Martin has not gotten hours in over 2 months and yet her name has been on the schedule. Another employee who was awarded employee of the month Jaleel Jones has been demoted without cause and hours dramatically reduced. There are others and another former employee was working there for a month and a half without given a paycheck. Her mother had to come to the store to physically get her check and then quit the store. | |
| Sereiroth MEY customer at (4804) | 1/22/12 |
| I'm a regular at this location and every time i go to the drive -thru and order, they would not fill up my fries , fill up my large drink more than half of the cup with ice and with less portion of beverage... | |
| KRISTAL TORRES | 1/17/12 |
| Hello, my name is Kristal and I work for Complete Imaging Systems in Miami, FL and service one of the local McDonalds for office supplies,copier repair,toner etc. I tried to talk to the different purchasing managers the McDonalds office 305-661-0024 & 305-670-7660 to offer them a cheaper/easier/and more money saving way to service their McDonalds but they hung up on me & were rude! I'm sure there are a lot of solicitors but I am not. I already provide great service to one McDonalds and was hoping to get an appointment to talk about our prices and services. Is there anything I can do? | |
| John Sullivan | 1/18/12 |
| At McDonalds store #7375. Brookfield, CT I ordered my meal with little problems and sat down to eat.I noticed that i had a Mc.Donalds glass on my tray and stopped one of the workers and asked to why i had this glass and was told that it was complimentary with a large meal. and while the employee was answering my question, the MGR. on duty called to the employee and discharged him for the day loud enough for myself to hear and just for talking with customers.what kind of good business or customer relations is this when an employee has to be afraid to answer questions asked to him/her? I feel if a customer is in need of answers, he/she should get what is asked without worries of interfering with job duties. and the MGR.tag name as Rubia . I informed the MGR. that i was not happy with her attitude to employees, and walked out without eating. I think someone needs to get there quick to verify the way they treat the work force, because this is not the first time I personally witness how a employee is been treated.. Hope this help to remedy a situation.. | |
| Nathan and Cowley Central Texas | 1/18/12 |
| Hey, How come none of the employees in any of the stores ever where gloves? It is gross to watch the employees scratch their butt, head and other body areas then start handling the food. I see the hand washing sink but, it's too clean. Also, Wendy's hamburgers and chicken sandwiches are bigger, better prepared and taste alot better for the lower prices than y'all. Wendy's employees also follow the health standards better by washing their hands and then wearing the gloves to handle the food before serving. Y'alls health standards for food handling are not there if there are any. | |
| Ex-McDonalds Customer | 1/18/12 |
| Would have given it zero stars or even a negative 10 stars rating if I could! McDonalds in Anaheim Calif, Euclid and Katella streets about a mile from Disneyland. "Reprehensible behavior from "manager"! I ordered at the drive thru a cheeseburger, large popcorn chicken, 2 snack wraps and 2 cokes. When I pulled up to the window, before the girl handed me the bag, I asked for a "couple of ranch dressings" for the snack wraps. The girl gave me the bag, I looked inside and saw the 2 ranch dressings and the 2 spicy sweet sauce containers....and got the 2 beverages. The Hispanic manager spoke to her in spanish, she acted suprised. Then she asked for the bag back...and handed it to the manager...a hispanic man. Then the manager was looking in the bag, slightly out of my view. She than handed the bag back and apologised. I left. When I arrived home, I was suprised, startled..then angry! The Manager had removed the spicy/sweet sauce and left the 2 ranch in the bag. I find it reprehensible that an employee of your restaurant would be sneaky and lack the very basics of the concept of customer service. As far as I am concerned..he stole things from my bag after I had accepted my order. Theft. Poor customer service. Lack of integrity. Reprehensible behavior. And this is your Manager??? If he had the spine and backbone (and balls!) to have asked like a professional for an extra fee for extra sauce, I would have forked over a reasonable amount of money for the extra sauce. He did not! He showed me disrespect and what a slime ball he is. No character, This is the kind of person you have working there? I feel so sorry for the "bottom of the barrel" employees McDonalds hires!" | |
| Tonia Demarco | 1/16/12 |
| I went to one of your store's and ordered a bacon and ranch salad after paying for it got to the next window. Just find out no ranch dressing I was okay with that however after driving off the notice no crackers,or fork. Plus the lettuce was old and chicken burnt. Two days later at a different store pulled up to the drive thru ordered chicken sandwich, fries,and two apple pies they tell me it will take 1 minute did I want to wait. I said no was in a hurry. I was the only one in the drive thru at the time. I had to wait 4 minutes for my food. After driving off I found my fries just warm and sandwich old. Why wait 4 minutes for that. Plus I didn't even get to eat food. Had to work hungry. I use to work for McDonald's and this kind of stuff was not heard of. The food was timed. The employees actually cared. | |
| Robert | 1/15/12 |
| Visited McDonald's store in Henderson, nevada on Stephanie and sunset, and mgr was doing training review with employees in the restaurant, so I could hear the questions regarding proper temps for foodstuffs. For the most part the employees got a lot of the answers right, but couldn't figure out some of the answers regarding proper internal food temps. It didn't make me feel too confident about wanting to visit this store again if the employees can't remember protocol. | |
| Suzan in Phoenix | 1/11/12 |
| Dear Pissed Off, I am with you. If I could give zero stars I would. I found a McDonalds equally as bad to yours: 6335 E Greenway, Scottsdale, AZ 85254. It is Store # 17594. They have NEVER gotten my breakfast order right and today I had them refund my money and told them I was Through. The biggest problems is NOBODY on the cook line speaks or reads English! McDonalds is notorious for hiring illegals and those who don't speak english. I tell them NO CHEESE and Well Done on the Canadian Bacon. Each time I get it, it has cheese. The time before this very last time, my BUN was well done........I am talking burnt beyond recognition. I told this to the guy at the window this morning and he assured me my order would be correct. Well.......it was not. I had CHEESE once again on my sandwich. Burger King, here I come! They actually use fresh eggs and cook them, not nuke them. | |
| Cherre' | 1/10/12 |
| I love eating at McDonalds! Just a suggestion, though--I had a stroke a month ago, and I can no longer eat chocolate or caffeine. Please add unsweetened decaffeinated tea to your beverages. I cannot stand "sprite, orange, punch, rootbeer, etc." Too sweet. I beg you to understand that decaffeinated is not a choice for some people (everyone seems to think this). Please add this to your beverages. Thank you so much. | |
| | 1/6/12 |
| someone needs to send someone from corperate to mcdonalds on mcfarland in tuscaloosa,al.the way they talk to their employess is awlful,i have seen employess leave out of there crying becasuse of what and how they were being treated.ive overheard them talk about working all day without breaks in the heat over the summer.someone needs to get there quick...to see whats really going on. i know from experience that its is a known fact that everthing ive stated is true cause I WORK THERE.PLEASE PLEASE PLEASE SEND SOMEONE | |
| edwin santana | 1/5/12 |
| Wendys is far better then your company, the burgers are made fresh and there nice and juciy, not like McDonald's burgers that are precooked and put in a plastic tray to.wait for the next person to buy ! And your food is quite expensive ! With not taste and you nuggets aren't good either! | |
| TYT Member Metalman4wii | 1/5/12 |
| This is a reply to Gracie That's really nothing when I was 12 some 16 years ago. I emptied out my change jar and walked to my Mcdonald's and I was 5˘ short of getting my meal and they would rather throw away the food then lose 5 cents. now as any business person would tell you that's insanity to throw lose out on more money because someone is a few cents short. that's why I always tell the fast food cashier to keep my pennies for someone who needs it. also that was nice what you did I'm glad there's still some people who believe in some form of Socialism. but remember this is a Capitalism Society most people don't care if there's starving children in fact a few will even laughed those people are called the Far Right Wing aka Teabaggers...! | |
| pissed off | 1/3/12 |
| and the only reason they get 1 starz cuz there's no 0 sierra vista arizona there are 2 mcdonald's 1 on fry boulevard and 1 on highway 92 they are the worst mcdonald's out there ever. the 1 on fry boulevard is worse than 1 on my way to believe it or not they can never seem to get any order rightand I'm not the only 1 with issues the whole town have problems with these mcdonald's so if you guys ever come to sierra vista arizona do not come to this mcdonald's I just wish the richardson family the owners of these franchise will wise up fire some people to get these damn places working right | |
| rudy cornejo | 1/1/12 |
| I was charged 25 cents for a pump of more chocolate syrup for my sundae. You call it "Drizzle" which is what I preferred to your "Hot Fudge" syrup. I requested more syrup because the original associate did not give me enough to last through the entire sundae. Just one small drop on top. The manager said it would cost me an extra 35 cents and then she said 25 cents. The receipt was labeled "1 extra sauce packet" with NO tax. Since when do you charge extra with what should have come with the sundae?? Chocolate syrup is chocolate syrup whether it's hot fudge or your "Drizzle". Please stop hiring these would-be illegal aliens with their smart-sassy attitude. The manager is a Ms "Parada" at the 1071 Elden St. Herndon. Va location. Please get rid of her and all those illegal aliens who barely understand English. I'm sick and tired of their lousy service! | |
| Crystal | 12/30/11 |
| I would like to start off by saying that I personally love McDonalds.But i think the corporate office needs to send in an under cover employee to McDonalds store #31686 , 116 Fifth Avenue Huntington,wv 25701. Every time we go there they always have a complaint on them.. Me and my husband went there today Dec.30 2011 at 16:11 pm . There was a gentleman standing in line that said he had been waiting on his food for 10 minutes and no one would talk to him. He asked to speak to the manager no one would pay any attention to him at all , the manager finally came over with his food and he tried to tell her about his service. But as usuall she didn't care , she said you should hav already gotten your food and DID NOT APOLOGIZE AT ALL!!!!!! She turned and walked off , the man said he would never come back again, and I can't blame him... The service Sucks there, U can't believe that the owner/corporate office would allow this .. I thought customer service comes above All !!! I am begging please send someone to investigate.. | |
| sara | 12/30/11 |
| McDonald's on Clinton hwy in Powell TN is HORRIBLE! 2 weeks in a row I got sick there Once from a Burger and the other from the chicken nuggets! They are serving old food! | |
| Jennifer | 12/30/11 |
| PLEASE!! I'm begging you PLEASE!' put the Red box movie rental back at the Charlestown Indiana McDonald's!! We have no movie rental!! There is another red box but it's always out of movies!!! | |
| bobbie | 12/31/11 |
| I was a customer at the mcminnville tn mcdonalds and i was very disappointed my the way the managers spoke to there crew like they were dogs and would gloat about the way they were speaking to them using vow language telling them that they will lose their jobs . Thats a same they shouldn't be in that position if thats how they are going to treat their employees Her name was tanya crowe and she was not the only manager that acted like that. I was going to drop it but when i order the managers stopped and looked at me like I was crazy and watched me ,when my order was ready the manager Tanya almost threw my food at me and gave me a half crocked smile and turned around and made a comment about me now that was the last straw that was totaly uncalled for and on top of that she gave me the wrong food with cold over salted fries why would a manager do that she knew good and well that was not fit for a dog to eat and thats pretty d**** bad. I'm going to file a foraml complaint about how the business is being ran and its pretty sad i file a complaint with the franchise owner and nothing is being done about it The mcDonalds corp. should moniter there franchise's very close so that they are going by the mcdonald standard. I hope that you will investgate this matter and i hope its in the best interest that you make sure that they don't hire people like Tanya which i found out by another worker got fired from a corp store and came to tn and got a job with the franchise mcd Please do something about this | |
| Randy Birmingham | 12/29/11 |
| The location downtown Miami next to the collage. I have been eating breakfast every morning and sometimes lunch. The bathrooms herdly ever hes paper. If I tell them they don't respond. The service is rude and slow. If I need anything like a token, Napkins, Or a refill, The service is long wait times and rudely given. I think you need to send someone to watch them for a few days and you will see for yourself. I am retired and would like to continue eating there if things would get better. I know in your training, The costmer is always right and the service is done with a smile. None of this is being done at your restront in downtown Miami. I was told that this restront is privatly owned and they can run things the way they want... I realy think your people needs to look into this. Thanks. Randy. | |
| Cierra Johnson | 12/29/11 |
| I would personally like to say that the Hot & Spicy McChickens are the best. I would go to Lake Village, AR just to get it when I come back for vacation to visit my family. I live in Hot Springs, AR and I think it the Hot & Spicy McChickens would be a big hit if they were at every McDonalds and not just some. | |
| Robin | 12/23/11 |
| I am very impressed with the mcdonald's at 55 and bayless in saint louis missouri city limits. I have recently visited in store and through the drive thru. I am impressed with how cordial and nice the employees are to the customers. however I was even more impressed with how respectful of the employees were to 1 another. the service is great and the food was high quality. my only complaint is that this is a 24 hour store, and they turned the frappe a ice cream machine on around rush hour 4 cleaning. it seems like an awfully busy time to have a piece of equipment shut down. | |
| Robin | 12/23/11 |
| I have recently been looking at the job opportunities postings 4 mcdonald's restaurants in my state. 4 most of the postings I was very impressed with the amount of information listed in terms of job titles and benefits. I was extremely shocked when looking at the mcdonald's restaurants in saint joseph missouri that every single location listed $6.65 as the starting wage 4 crew positions. the federal minimum wage has been $7.25 since 2009. how is it legal for any mcdonald's restaurant to list a lower wage as a starting wage for their crew members????? I think corporate need to investigate this matter. | |
| josh bryant | 12/23/11 |
| hi im here to complain about the MacDonald's in murphy nc...the service sucks, the managers suck the people suck i call to ask for corporate's number and was told by manager "RICK" that i was not allowed to have your number what a great guy...i mean come on they mess up on my order then tell me they didn't then they say i can not have corporate's number i mean what is the problem here?? i say they need to learn some respect and people skills if they want to work in a public place like that...i think i know what i ordered i cant help it if they hear something wrong maybe he should be listening to his customers more instead of playing with himself maybe you can respond to this an let me know something or how you can fix this problem email is bryant_364@hotmail.com...isnt the customer always right??? | |
| Gracie Montes | 12/23/11 |
| If I could I would give a VERY poor rating for a Mc Donald's in Los Banos 93635. Two Lil girls about 7 years old (judging by their appearance it was obvious that they were in need) The girls were at the counter handing the manager Cassie a receipt dated 12/06/11 saying that they didnt get their chicken sandwich in their order, the manager looked at the receipt and told them that the receipt was for something different than they were asking for. The little girls continued to demand their chicken sandwich with somewhat of a look of embarrasement as they glanced to the people around. It was evident that they were hungry and were trying to get a sandwich. Cassie firmly stated back to the young girls that the receipt was dated 12/06/11 and thattot wasnt today's receipt, at that point I intterupted and told Cassie the manager to please give them what they were asking for and please add it to my total she immediately agreed, walked over to my cashier "Andrew" which by the way was in training, she told him to take our order and add the chicken sandwich. We are talking about 99 cents for heavens sake!! FOOD!!!! I guess it's more important to keep your job than to feed a hungry child! McDonalds throws so much food away daily, i dont think that an unaccounted chicken pattie and a pair of buns would break the golden arches!!! Mcdonalds, ur company policy should enforce moral ethics!!! After all, the kids are the ones who keep the golden arches shining. Dear Lord what is this world coming to? | |
| Jean Meiners | 12/26/11 |
| I agree with one entrant that one (1) star is not low enough. I live in Salt Lake City, UT (actually West Valley). Normally, we go to only one McDonald's Restaurant on 5600 South between Bangerter Hwy and 4000 West. We have yet to go in there, no matter how small or how large the orders are, and have one right yet. We check now before we leave the parking lot. On one occasion we found, and the only reason we go there, is my great grandson who is 9 years old and handicapped. He is hooked on your nuggets (actually the first meat he ever ate and thanks to McDonalds, chicken is the only meat he still eats). But they never, ever get anything right!!! I know we are have an up and growing Hispanic population, but when they do not understand what you are saying, or pretend to I found out, it is extremely difficult to converse on any level. I have had orders up to and including $75 for my family, which can be quite large, so badly screwed up, I gave up and spent more money somewhere else, not McDonald's. Isn't there anything that can be done? | |
| Kerra shelton | 12/27/11 |
| My husband and I visited McDonalds on 12/24/2011. I had recently purchased the living social deal:Living Social: 5 FREE Big Mac Vouchers and 5 FREE Large fries Vouchers valid at McDonalds for $13....May be used over multiple visits • Limit one Big Mac voucher and one Large Fries voucher per store visit per customer• Vouchers valid at any participating US location • Be sure to mention your LivingSocial voucher before placing your order. When I approached the window I mentioned the "living social" deal and my husband and I mentioned 2 seperate orders. I ordered the free big mac and the free large fry for each order (2) and I was immediately told that I could only use one(1) coupon. I responded to the cashier and explained that that the voucher clearly stated that I could use both coupons in a single visit per person. I was quickly cut off by the cashier who said firlmy "I got it". when i pulled to the first window, the cashier told me to pay 2.65 oer order. I explained to her that the coupons were for a free big mac and a free large fry and the cashier shut the window and called 2 other employees. A person came to the window and said that the coupons did not entitle us to free big mac or fies. She stated that If I went to the website I would see that the items were 1.50 each. I attempted to explain the "living social" deal and she insisted that I pay 2.65 for each order. I requested my coupons back, went to another restaurant and had no problem with getting deal. I am extremely disappointed that I was treated rudely and as if I was attempting to take advantage or get something that I was not entitled to. I purchased the vouchers and I should have been able to use them at the Mcdonalds that was most convenient to my home. I had to drive another 10 miles to another McDonalds where the cashier was so nice and was familiar with the living social deal and had no problem. | |
| Julie | 12/21/11 |
| A "poor" rating for 1 star just isn't low enough! I went to the location at 305 New Shackle Island Rd., Hendersonville, TN on my way home this evening (12/21/11). I don't expect 5 star food or service, but I do expect common courtesy and food that doesn't taste like it was made last week (not to mention a watered down drink). I ordered the Mushroom/Swiss burger combo (made it a large). At the first window, I was told my total - she took my cash, closed the window, crumpled my (and several other) receipts, never said please/thank you/would you like a receipt - NOTHING! AND, she proceeded to turn her back to the window. The young lady who gave me my food at the 2nd window was a bit more cordial. I started to say something, but it appeared there was no one of any authority around. Do you even mandate proper customer service/training? I would love to see what your mystery shoppers say. I could have/and certainly will take my business and money elsewhere. WHAT A TOTAL SHAME! | |
| Kathy Long | 12/11/11 |
| I would just like to write and say: Concerning the: "McDonald's Store" and "People" at the: "McDonald's" at 1636 Us 41 Byp S Griffin GA (770) 228-4344!!!!! The Manager's and the people, who work at this store, "ARE TRULY THE BEST EVER"!!!!!! As I come in almost daily, and get "4-6 Large Cappuccino's"! I could "NOT" ask for, "Better Service", "Loving/Kind/Caring People"!!!!!! "They are "TRULY The BEST"! When they see me come through the door, they know "EXACTLY" who I am and what I am coming for!!!! "I just love everyone of them"!!!! They always have a "smile" on their face, always "friendly, and always, go out of their way to: "show you that they care!" I have been to every "McDonald's", in Griffin GA and Barnesville GA and "WILL NOT" go back to them, as: "THIS McDONALD's" is "truly" the "BEST"!!!!!! They "ALWAY's", go that extra mile to let you know that: "THEY CARE"!!!! I have "NEVER" met a "RUDE/UNCARRING" employee in this restaurant!!!!!! My first job, when I was young was at: "Hardee's" and I know, "how much" it means to people, for the staff to "SHOW PEOPLE THAT THEY CARE"!!!! And, to "MAKE SURE" that, they get it right!!!! And, "EACH OF THEM "ALWAYS" get it, "RIGHT!" No matter, what kind of day they are having, "NONE" of them show anything but: "KINDNESS with a "SMILE"! I wish each store could/would be this way!!!!! I plan on doing something special for them at this "CHRISTMAS" this year, to "SHOW THEM" that "WHAT THEY DO", DOES MAKE A DIFFERANCE!!!!!!!!!! "THANK YOU", "MCDONALDS" For such "WONDERFUL and CARING" People!!!!!! | |
| Harland Mayes | 12/10/11 |
| Store number 16696 must be among your top rated stores in Texas. WELL DONE! Always friendly, quick service and very very clean. I go there often as do many other regulars. There are always groups in there, all buying food. I especially like the WIFI. Hope I don't occupy the booth more than is appropriate. I know one men's group that I became acquainted with while going there in the mornings for coffee and breakfast last year. Well, I'm still looking for a job but have begun social security. Apparently the employees are treated well because it seems like it is always well staffed which also means to me that things are clean, picked up and stocked. Macdonalds is not known for high paying but I'm not a believer in minimum wage as dictated by congress. Many in congress have probably never had to meet a payroll or deal with a person to person business so their viewpoint is from ignorance...Many jobs are low skill but not meant to be the last position a person has...but only as starter jobs..understandable! This store is a winner ....give the people who manage to stick it out faithfully being there on time for two years or more another 20 cents. Just a suggestion! I am also glad that you require the guys to wear belts and keep their pants up so as NOT to show their underwear. It would be great to for the window sticker on the door which presently requires people coming in to have shoes and shirt to NOT be showing off their hanes... Another Macdonalds or I should say other stores I've seen where some kid had his shirt tail out, and his underwear still showing...there is no excuse for this. I mentioned it to the manager. All she said was "thats the style!"...I refuse to buy food from someone who also wants to show off his underwear as a fashion statement! I also asked the kid why...he says that he doesnt have a belt..what a lame stupid remark! Well thats all for tonight..again store number 16696 and another Macdonalds east of that location on Hwy 66...both great places! Sincerely, Harland Mayes hmayes5513211@gmail.com | |
| john sudac | 12/11/11 |
| hi my name is john. I was in the mcdonald's on saviers road in oxnard california. my wife invited me to breakfast. she got there before me I met up with her. when she was ordering I decided just to have coffee. well she was doing that a step to the side the check some text messages. when she was done ordering she was asking me if I wanted anything else. during that time, the general managers sergio. came over to her saying you gotta go and take your son too....( I guess he thought I was her son) needless to say, he kicked us out for no reason. he said he called the police and they were on their way. so when I left the store with my wife. I call the police myself. I asked if he called and he did not. but I filed a report anyways. because every time I'm near that restaurant. I get harassed by transients begging for money, both inside and out of the restaurant. we've even seen drug deals done inside and outside the restaurant. and this is a daily thing. hey used to do a couple 1000 dollars business a year there... but no more not with sergio there. because he cannot keep drug dealers and transients out of the restaurant...so please do something about it..I did do a phone report when it happened but I haven't heard back from anyone....thank you john Sudac | |
| connie murphy | 12/8/11 |
| My only complaint is they took the dollar menu. Out of the Coventry mall pottstown.pa us as mall employees eat at the mall everyday but the other Mcdonald still have it.not fair.also would like more of selection Angus burger's and wraps,fish sandwich would be nice. Thanks for your time | |
| Pam Pellegrino | 12/8/11 |
| When I heard that they were tearing down the McDonald's on Main st.in Hendersonville, TN I was shocked!!! ( I heard it had a cracked foundation) they had remodeled it not too many years ago..it was pretty and just right. All they needed was a good cleaning team to keep the play area cleaner. The new McDonald's on Indian lake blvd opened up during the middle of the year, I was stunned when I walked in..it was like I walked into a doctor's office with a McDonald's..NO SEATING, no good sturdy booths anymore..horrible, ugly decore. Not an inviting atmosphere at all!!!! The new one on Main, St is very disappointing! I went tonight with my family..not enough seating either. I actually was approached by people asking if we were leaving. Whoever designed this was out to lunch mentally. I voiced my opinion out loud and 4 people piped up and a big discussion started that it's obvious that McDonald's is obviously trying to turn customers' away..you don't have to say that twice. The food prices have gone up, too..this is like the Michael Jackson Syndrome..pay out a fortune to get ugly..true stupidity at work..I say..tear down the uglyteeny tiny new McDonald's and build it back like the old one.theat lured custome.I will not be going back...Funy thing..I wasn't the only one saying it. Common sense is priceless and a lot cheaper!!!!! | |
| Assmar | 12/3/11 |
| I'm informing you about my visit at Mcdonalds - 2400 Homer Adams Pky, Alton in Alton, Illinois 62002 of Susan/Dick Bold. I ordered my meal with little problems and sat down to eat.I noticed that i had a Mc.Donalds glass on my tray and stopped one of the workers and asked to why i had this glass and was told that it was complimentary with a large meal. and while the employee was answering my question, the MGR. on duty called to the employee and discharged him for the day loud enough for myself to hear and just for talking with customers.what kind of good business or customer relations is this when an employee has to be afraid to answer questions asked to him/her? I feel if a customer is in need of answers, he/she should get what is asked without worries of interfering with job duties. the name on the employee's tag was T.J. and the MGR. had no name tag. I informed the MGR. that i was not happy with her attitude to employees, and walked out without eating. | |
| Anne Rossow | 12/4/11 |
| Dear Mcdonald Corporation, I am leaving you this comment regarding the time your' establishments stop serving breakfast. Here in Michigan it is 10:30AM on weekdays and 11:00AM on weekends. I believe this is too early for the Church crowd and those who work late shifts at work. Everyone deserves to enjoy a hot Mcdonald's breakfast. Please contact me with the corporations feelings on this matter. Anne.rossow@yahoo.com Being a church goer myself, I one day, would like my children to enjoy the breakfast after our sunday service. :) Thank You. | |
| Janice | 12/2/11 |
| I have to tell you about my experience this morning at our local McDonald's in McMinnville, Tn. My husband and I went through the drive-thu and ordered two breakfast buritto meals which include two buritto, hash brown and a drink. I ask for the drinks to be diet coke, one with no ice and the other with lite ice. The girl in the box ask me which drink I wanted to be lite ice.....I thought she was trying to mess with my head. I said they are both lg. diet cokes to which she replyed "yes, but which one do you want lite ice". How do these dumb people get to work? I hope she didn't drive herself. | |
| john | 12/1/11 |
| After many issues over many years, I am making my very first offical complaint concerning McDonald's. From 1985 to 1989 i was a Store Manager for McDonalds, therefore I understand fully the issues and difficulities in the daily running of a store. However, I can no longer sit back and continue to keep silent concerning the very poor customer service I have received at my neighborhood McDonald's. Tonight was just another in a long list of issues we (my family) have encountered. My wife stopped by the McDonald's on Dobbin Rd on the way home, ordering a double cheeseburger with no pickles nor onions, but add Mayo. When my wife arried home, i opened the sandwich and low and behold, there were pickles! I'm not alegeric to pickles however, they definitely make me nauseous!!! She then went to the McDonald's close to our house to get two sandwiches and this time, instesd of Mayo, they put on Big Mac sauce. I returned the sandwiches and asked for he Owner's name to which I was told that information could not be given out. I left a business card and asked the "manager" to have the store manager call me. Let me be clear, I fully understand that problems will arise, however, every other visit we make there, we have an issue. We (consumers) visit fast food restaurants because of their convenience. When we have to return the product or can't consume the product, it defeats the purpose of going there! | |
| Amy | 11/28/11 |
| Everytime just about unless a manager is taking my order & its not a rush the Commerce McDonalds gets my order right. Lunch rush or lazy people taking my SIMPLE DRINK ORDER gets it WRONG every freaking time!!!! How hard is it to understand larger coke with NO ICE!?! I always make NO ICE very plain to them & 99.9% off the time they get it wrong! These people need to learn to give their customers what they order the first time! Plus the girls at the 1st window are always texting with their phones & complain about they are cold or its to hot or beeing stupid with another co worker & not doing their jobs!! I dont care how much more i have to pay for a coke i'm taking my business to sonic where the LISTEN & DO THEIR JOBS!!! | |
| Pat | 11/21/11 |
| Had a bad experience ordered a bacon biscuit looked at it before leaving parking lot and took it into the counter the lady ask if she could help I replied I would like some bacon on my biscuit, She said we always put 2 pieces on each biscuit broke in half I said there is only one piece broke in half, she then said do you want extra bacon and she said it would be extra charge but I would only get the same amount. I said no and took a sausage biscuit instead, it is down right redicules you don't get any bacon on the biscuits. "WHERE IS THE BACON" People should stand up and boycott your chain for stealing from the public. I know you could do better than this. This was at store #11400 Tel#828-665-4860. See what you can do to change this matter surely your chain makes enough money to provide more bacon for a biscuit!! | |
| Elaine S | 11/18/11 |
| I just ordered at the Mcdonalds at Rio Rancho NM. I order 2 happy meals and a meal, I asked for fresh crispy fries. This Mcdonalds is under construction and there is scaffolds all around and on top of the Drive through area. I took pictures of this just in case a board or tool fell on my car. Anyway, I got home and the chicken nuggets were undercooked, fries looked like they were 10 days old and very soggy, my hamburger cheese was so cold it broke into pieces. I called the manager and spoke with Chris and Mr. Wellow if this is there correct names,Chris first answered and said he was the manager and I told him I couldnot go back to get a $10.50 refund and I am also leaving out of town thankgsgiving is next week, and asked if he could mail me a gift card for that amount. I recorded the conversation and he told me no; he cannot and then he put me on hold and talked about me to his coworkers and the General Manager Mr. Wellow about me. I asked for someone hire up he sounded like a 12 year old; he said he cant give me the phone number to MR. Wello. I asked well is there someone there to speak with he said no, ok I then asked well who is your boss he said he comes and goes, then I asked ok when can I call him, he said I cant. Then all of a sudden Mr. Wellow answered the phone and was a even worse manager he said he was a General Manager, I asked him were you the one this Chris guy talked to he said yeah but he is to busy to come to phone. I told him about the slop of food I recieved he said well come get your refund and bring all the food back. First of all; I through it in my big trash can out side and I was not going to dig for it, second of all I asked for a gift card to be mailed to me because I shouldnt have to drive all the way back for there mistake. I took pictures of the food and recorded our conversation. MCDONALDS PLEASE SEND ME A GIFT CARD FOR THE FOOD I PURCHASED AND DIDNOT EAT. This is all I ask. You serve food this is your business and specialty, this was the worst meal I have ever tested and seen in my life. Contact me essilva_777@hotmail.com. I am aware this store is independently owned , can you at least forward this to the owner. | |
| Elaine S | 11/18/11 |
| I just ordered at the Mcdonalds at 23rd Southern Rio Rancho NM 87124. STORE#14673. My auth code is 028686 SEQ#290057. I order 2 happy meals and a meal, I asked for fresh crispy fries. This Mcdonalds is under construction and there is scaffolds all around and on top of the Drive through area. I took pictures of this just in case a board or tool fell on my car. Anyway, I got home and the chicken nuggets were undercooked, fries looked like they were 10 days old and very soggy, my hamburger cheese was so cold it broke into pieces. I called the manager and spoke with Chris and Mr. Wellow if this is there correct names,Chris first answered and said he was the manager and I told him I couldnot go back to get a $10.50 refund and I am also leaving out of town thankgsgiving is next week, and asked if he could mail me a gift card for that amount. I recorded the conversation and he told me no; he cannot and then he put me on hold and talked about me to his coworkers and the General Manager Mr. Wellow about me. I asked for someone hire up he sounded like a 12 year old; he said he cant give me the phone number to MR. Wello. I asked well is there someone there to speak with he said no, ok I then asked well who is your boss he said he comes and goes, then I asked ok when can I call him, he said I cant. Then all of a sudden Mr. Wellow answered the phone and was a even worse manager he said he was a General Manager, I asked him were you the one this Chris guy talked to he said yeah but he is to busy to come to phone. I told him about the slop of food I recieved he said well come get your refund and bring all the food back. First of all; I through it in my big trash can out side and I was not going to dig for it, second of all I asked for a gift card to be mailed to me because I shouldnt have to drive all the way back for there mistake. I took pictures of the food and recorded our conversation. MCDONALDS PLEASE SEND ME A GIFT CARD FOR THE FOOD I PURCHASED AND DIDNOT EAT. This is all I ask. You serve food this is your business and specialty, this was the worst meal I have ever tested and seen in my life. Contact me essilva_777@hotmail.com. I am aware this store is independently owned , can you at least forward this to the owner. | |
| Keri pittsburgh, pa 15226 | 11/15/11 |
| As an employee for mcdonalds I would like to make a suggestion to help make drive thru a little easier for people with dissabilities for example people that are deaf. The other night I was working drive thru window taking orders and this woman came thru that is deaf and I had to communicate with her via writing on paper she wrote her order and what not and I put it in, but i think it would be easier if the company should develop a touch screen monitor just like our registers that they can place their order and can come through to the cashiers screen n then pay for it at the window just a thought. Keri Pgh, PA 15226 | |
| j.clinton | 11/15/11 |
| Me and my husband went to the mcdonalds in las vegas, the one on mrylnd pkwy and katie and i had panda express and my husband was purchasing a meal at mcds. I don't see any signs saying not to eat any other food in their establishment we were purchasing food from them and a guy that worked there said i could not eat my food which was panda express in their establishment with my husband who was eating their food. I didn't see what the problem was we were on the bus and decised to eat different variety there is no signs anywhere and it wasn't like i just walked in with other food to just sit down..I'm a very loyal customer very loyal i go almost two to three times a week faithfully..i felt very uncomfortable and disrespected. | |
| leroy serrato | 11/16/11 |
| I was at new braunfels,tx ordering two mc doubles and a large cok.e.and gave her two two dollars bills.she was looking at the bills and asking questions to her co workers about the bills.then went back to speak to somebody about the two dollars bills.then she came to me and said iam refusing your money and your two dollars bills.i asked why she said there wasnt a line code threw the bills.so there was a man in line and said he would buy them.and said you cant refuse his money.and there was another person over hearing everything.iam very upset with your muti billion dollar company.very bad service.bad all together. | |
| Manuel | 11/11/11 |
| My family and i Went to mcdonalds on 11/11/11 on 6221 riverside place Albuquerque nm 87120 and was treated very poorly when my wife found a hair in her food then took it up to inform them. They told her that it was her own hair and the employee got the hair out of her sandwich with his bare hands then proceeded to tell her to finish her food. They refused to give her a replacement sandwich so we left very unhappy with this location and because of this location I nor my family will ever walk in or do any further business with mcdonalds again. And the one star is only there because I couldn't give them a lower rating. | |
| Unhappy and disgruntled customer named Paul | 11/11/11 |
| The following describes my most recent experiences at McDonalds at Caraway Rd. and Highland Dr. In Jonesboro, AR; It has the most incompetent, lazy, unprofessional, smart eleck, rude, and pathetic excuse for staff and managers ever. I have had a plethera of horrible experiences there!!! This restaurants Employees need to go back to school. The worst coffee and coffee drinks I have ever had and Everytime I have been the past month! I will not be back. The manager refused to give me a refund on my coffee. That is the last and final time they will mess my order up; because of the terrible service to a loyal customer I will not be back!!! What a bunch of clowns!!! According to their security officer they have a lot of complaints all the time. Starbucks will be my new destination from now on. | |
| Mayra juandiquez | 11/11/11 |
| We went to get an order at the mcdonalds on richey, pasadena texas and when we got home my husband bit into his mcrib and a nasty long hair came out, he took it out of his mouth, that was so nasty. when we went back they didn't apologize just said "oh that's nasty" so unprofessional. I wanna file and will file a complaint against this nasty and unprofessional mcdonalds. So pissed off and disgusted | |
| cindy vines | 11/3/11 |
| While traveling back to Illinois, my husband and I ate a quick breakfast at the Corydon, Indiana McDonald's, and we were into Illinois when I noticed that I had left my purse back at the McDonald's. My husband had the receipt in his pocket and I was able to call the restaurant and was relieved to hear that they had my purse and were willing to mail it to me as I requested. I asked the manager, April cherry, to take the money for the postage out of my wallet and to also give the employee who turned it in an additional amount from my wallet. I received my purse through ups yesterday with everything in tact minus the shipping charges and I must tell you how thankful I am for your honest employees who deserve to be recognized within your corp. The reward money was not even taken out, since April later told me that they didn't need that. You have some real gems in that restaurant staff. I am very impressed and grateful. | |
| Paige | 11/7/11 |
| my post is not so much for poor service, but towards a health issue. ive been a costumer and Mcdonalds for a very long time but tonight has totally changed my mind if i would ever go there again. my boyfriend came to my house with a bag of food and was enjoying his meal like always. beggining his second bite out of his mcdouble, a DEAD FLY falls off his burger. A LEGIT DEAD fly! this is the most disgusting thing ever. we were so grossed out we went back to the mcdonalds we bought our meal from and the manager there was very nice about it and refunded my money with no problem. but thats not the issue here. a fly is one thing but what if it was something bigger than that? thats not by any means anything someone wants to find in there meal. i think all mcdonalds needs to be a bit cleaner before someone gets sick. | |
| Greg Alamrode | 11/8/11 |
| My name is Greg Almarode I live in Lake Forest Ca and I have been going to the Macdonalds on 23861 Bridger Road Lake Forest, CA 92630 for a while, I went about 3 weeks ago and had a 32.00 breakfast order and about half was correct, the other half was either not there or totally wrong. IWent back in that monday and left a message for the manager to return my call...(the day I ordered I was traveling out of town) and got no responce. I went in that Thursday and left another message with the cashier and he said the owner will call me back the next business day. I waited another 3 days and no call, I went in again that Sunday and talked to the same cashier and he said he handed my contact info to her. I understand mistakes were made and I couldnt go back on the same date to correct it but it is unacceptable for the owner of the Macdonalds not to call back and make their error correct. I write to you so your aware of the customer service that is lacking and I just want my mistake corrected.my # is 714-453-8996 I,can be reached anytime if someone cares to respond to this it would be much appreciated. Sincerely Greg Almarode | |
| bill caine sr | 11/8/11 |
| 2 days in a row cold food at the mcdonalds at2020 rock road desoto mo 63020. i stop by the drive thru on the 11 7 2011 got 2 cheese burgers and they were cold went back on the 11 8 2011 and got a quarter pounder meal and it was cold i think there is poor managment or help i will not be stoping at mcdonalds any more until things change i thing they owe me a refund | |
| Robert | 11/8/11 |
| On 11/5/11 @ 15:30 my wife and I went to the McD's in Dade City, Fl. The store # is 5018.. As this is a store that has been completely rebuilt from the ground up you would think it should be clean, friendly, and above all the food to be good...WRONG...we live in a town close by Zephyrhills, and had frequented this store when it was the old one.....Always Clean, Food always hot and fresh, and above all the friendliest people working....Since the store has been redone....not the same senario. The tables were dirty the floors food all over the food past its date stamp on the pies....and the ladies room....much to be desired....When my wife took the pie back up to the counter because the time on it was 2+ hours past and it was cold....the girl gave her attitude...I really believe that the people who are now employed there came from the bottom of the barrel. What a Shame..... | |
| Tracey | 11/1/11 |
| I don't know how they interview or what type of morons they hire, but I've had 2 really bad experiences at different mcdonalds in Johnstown PA. The first was at the Westwood plaza location. It took over 20 minutes to get our order. The sad part is there was only 3 customers ahead of us. while we waited, an employee walked past the fries and stirred it, only to reach in with his bare hands and grab some for hisself. He walked on eating them. When they filled our order, my husband told them we weren't taking the fries we want fresh. The manager asked why and he told him. He acted surprised but never asked who did it. The other was the galleria dr restaurant. I ordered and paid for a double quarter ponder meal and only received a quarter pounder. I called the manager when I got home and asked him if all mcdonalds hired from the idiot academy. Told him what happened and he offered to replace it but i'ld have to go back there. I told him I lived 20 minutes from there so he said he'ld mail out a coupon. That was 2 weeks ago, nothing yet. They just lost 2 customers. We ate there at least twice a week. Sorry mcdonalds. | |
| Ricki Mora | 11/1/11 |
| Recently I sent a complaint to the McDonald's on south university in Lubbock, Texas. I told them how they forgot items and how game pieces were torn off of the containers before I was given my order. I went in that same night to ask for the missing parts of my order when I saw the condition of the store I was disgusted. I left threw the food away and never went back. I emailed the store directly but was never responded to. I see customer service is no longer a priority for the McDonald's corporation. Not only has the quality of your food went down, but the quality of management has went to hell as well. No one cares for your customers anymore. I guess a change in fast food dining is in order. | |
| james | 11/1/11 |
| What is going on with Mc Donalds? Your stores are no longer required to supply simliar quality. I just went into ask mamgement why my cheese was the last thing on my burger, meaning it was still cold. They told me they don't melt cheese on burgers therefore there is no reason to make it with the cheese touching the burger. What the hell? To top that off I went in to use my monopoly game piece for a French fry and they said it looked torn and could not accept it. . And is there really a limit of one dipping sauce. There used to be a day when the service was good at all mc donalds now its not even required to smile at the register. Sour unpleasant faces seem to be the norm these days. Sad times we live in when corporate office cares only about franchise fees and nothing about the way the customer is treated. | |
| Amanda | 11/2/11 |
| Tonight the owners of the McDonalds in Belen, NM came into the fine dining establishment that I work at. I noticed that the woman had an open water bottle sitting on the table. As it is completely illegal to bring an open container of anything into a bar I politely took a glass of water over to the woman & politely said to her that it is illegal in the state of New Mexico to bring an open container of anything into any dining/bar establishment. Her response was "it's only water and you just insulted me by asking me that.....as she was saying this, her husband proceeded to take the bottle of water and pour it all over my arm. I immediately informed them that I had a right to refuse service & asked them to leave. I hit the McDonalds drive through almost every morning before class but just want you to know a simple incident like this will keep me away from now on. I do not want to give money to an establishment where the owners behave in this manner. BTW, they are lucky I did not press assault charges and if it happens again I will. Thank you, A up until now a happy customer but not anymore. | |
| Amanda | 11/2/11 |
| I do hope you take the time to read my previous statement about the owners of the McDonalds in Belen, NM. Not only because the owners showing total disrespect, I do want to stress I have never had a problem with any of the employees but just to reiterate, I will have no holding back spreading the word of the horrid & illegal behavior of these owners. If they are willing to treat a complete stranger in this manner, I can't Imagine how they treat their employees. Do they throw drinks on them as well? Might want to take this seriously because even though it was just pouring a bottle of water all over the server's arm because "they were having a bad day," again I repeat that is by law considered assault & if it happens again, not only will I refuse your "we had a bad day" McDonalds owners service which I legally have the right to do, I will press charges. | |
| Travis Boitnott | 10/30/11 |
| I came thru the drive-thru at the downtown sharon Pa location on oct 30 at 630 pm ordered 2 large bigmac meals, 2 mcchickens one plain with ketchup and the other one normal !! I get home there's only one mcchicken in the bag and this isn't the first time I've had problems with this McDonald's !! Also the sign out front says free coke glass with every large extra value meal also didn't receive those !! So I decide to call the store, called the store 4 times between 6:48 and 6:55 no answer!! And while I'm at it I got home and my iced tea had absolutely no ice in it, it was warm!! It's time something changes at this store I understand mistakes happen from time to time but every time I come to this McDonald's there is something wrong with my order!! I'm tired of spending my hard earned money and not getting what I paid for!! | |
| Joseph Licavoli | 10/30/11 |
| Your drive thru at this restaurant is terrible for the simple reason is that no one can seem to get an order ready in 20 minutes or less. I came to this location 7100 w cermak rd Berwyn Il I will never come to it again no one can speak english. | |
| Ms. Jwaie Shakir | 10/29/11 |
| Today (October 29, 2011)I visited my favorite Mcdonalds in Wakefield, North Carolina to enjoy my usual salad with my lady friends, only to be told that the manager, Terrence was being transferred to other Mcdonalds. I have lived in Wakefield for six years, and have gone to that Mcdonald's for three years only because of Terrence and the professional way he does his job and interact with his customers. I have followed him to Wake Forest, NC but I will no longer be a loyal customer if he is moved from Wakefield. I will tell my family, my co-workers (who also thinks highly of Terrence) and friends not to support that Mcdonalds. Before he worked there the service was "cold". Terrence has indeed made a difference in the way I feel about "fast food" restaurants. | |
| LN | 10/29/11 |
| 2800 S BAY ST, EUSTIS FL 32726 (352)357-5588 11:20 CUSTOMER MY ORDER #3 (DB QP W/CH) (LARGE) COKE, 2 PUMP PIE (SIMPLE ENOUGH) CHIEF COMPLAINT? FORGOT MY PIES IN THE BAG, GAVE ME SMALL FRY WRONG ORDER AGAIN??? MANAGER ACT AS IF IT WAS MY FAULT THAT I ORDERED WRONG AND THE EMPLOYEE WHO HANDED ME MY ORDER,(2ND WINDOW) ARGUED WITH ME SAYING THE SAME THING... A CO WORKER (DT ORDER TAKER) CORRECTED HER AND SAID I WAS RIGHT... IN FRONT OF THE MANAGER AS SHE COUNTED AWAY GIVING ME MY REFUND... UGH! WHY IS THIS LOCATION SO AWEFUL? !!!! BAD CUSTOMER SERVICE, NO CUSTOMER SERVICE SKILLS, NO MANAGER SKILLS, NO SENSE DAFT EMPLOYEES.... EVERYTIME I GO(FEW, FAR IN BETWEEN) NOTHING IS BEING DONE TO CORRECT THE PROBLEM!EVERY ONE OF THE EMPLOYEES ARE STILL THERE! IF I DIDNT LIKE THE QP W/CH SO MUCH & THE MC SG MUFFINS I WOULDNT GO TO MCDONALDS AT ALL! CORPORATE JUST DONT CARE????? MY END RESULT? REFUND! AND WENT TO BK (WHICH AINT MUCH BETTER...) BUT THEY GOT MY ORDER RIGHT! | |
| Evan Lin | 10/29/11 |
| This morning Oct 30,2011. I went to Beijing, China. hui long guan area for breakfast. After I order 3 breakfast meals with 2 hash brown and I requested a ketchup and cashier only give me "ONE" with 3 meals order. I request additional ketchup and the manager told me one hash brown one ketchup policy by McDonald. Is this how McDonald work ? The manager name is Ms.Cao. Please get back to me on how McDonald is going to handle this matter or issue. I don't think this is how McDonald spirit, I though McDonald policy is customer are always No.1 policy ? Maybe not anymore ? Every time I request a ketchup or napkin they always give me dirty look in the eyes or say I already give you ONE. So I shouldn't request additional ONE. It is against your policy ? I lived in the states in the past 30 years and had NEVER run into this kind of confrontation with any fast food chain. | |
| Brian Sebastian | 10/28/11 |
| Today we visited your McDonalds store #3064 in Cincinnati and were not pleased. First they were out of McRib sandwiches when they keep advertising them like crazy. Secondly they were out of ketchup & finally when I wanted to get Barbeque sauce for my fries we were charged!!! That is outrageous!! We will be sure to go to Wendy's from now on it's righ down the street anyway. | |
| Cheryl Humphreys | 10/28/11 |
| I would like to see Mcdonalds have a gluteon free menu. Recently our Mcdonalds closed for a few months to remodel. My grandson who is 9 yrs old an has Autism and gluteon free he watched for it to open for weeks. We had to tell him he cant eat there because they have no glut. free food hes so disappointed. You would think a restraunt thats points out kids to make their PR better they would have one. Really wished you all would. Thanks | |
| NPALMER | 10/27/11 |
| My issue has nothing to do with food - Your store in Salinas, CA on South Main Street has my mothers phone number listed on both Yahoo and PacBell listings, if that didn't generate enough wrong calls to my mother having it listed on every receipt that your customers receive at the Salinas, So. Main Street location certainly does. She has had the same phone number for over 60 years and at 88 years of age answering the phone at 2:00 in the morning is ridiculous to say the least. She also receives these calls during the day at least twice a week. Several months ago I contacted the Salinas location and spoke with the store manager and my mother is still getting the calls. She deserves a good nights sleep so please get this changed. I am not listing her phone number just check Yahoo or call you Salinas, CA South Main location and get the number. If you need to contact me my email is ltwnancy@pacbell.net | |
| Michele Varney | 10/27/11 |
| On October 21 2011 I visited the McDonalds at the Fountain Place Mall in Logan WV. There were 3 of us in my party. There were only 3 people in line and it took forever to get waited on. The shift manager was working the register. He was in no hurry to get peoples orders out. The floor was nasty, the place was not clean. Service was horrable. We ordered 3 fish sandwiches,3 fries,1 10 piece nugget and 3 drinks. When we finally received the order I had to go back to the counter because the order was incomplete or wrong. I had to do this 3 times in order for it to be right. The Fries were cold, the nuggets were hard. There did not seem to be any urgency to take care of customers. After we ate we went shopping and I began to get sick. I had to leave and go home. On my way home I began to throw up. I had been food poisioned from McDonalds. This is the second time I have gotten sick from McDonalds. I went to the web site and complained. I received a phone call from the manager Chris Connolly. I explained about my visit, he really did not seem to upset about the problem. He said he would send me some coupons. Well I got it today. It was for 1 free small coffee. I do not drink coffee! I am insulted by this guester. I would like for someone from the head office to contact me. 606-237- 4743 | |
| Shawn | 10/25/11 |
| On October 23rd I emailed the manager of the Alexandria, Ky store. For the past year everytime you get coffee on the weekends it is terrible! I still have not received feedback from the manager, which i feel is very unprofessional. I was a loyal customer, but due to lack of concern by management I will no longer return. I will gladly pay a lot more for Starbucks. Better service and it always taste good. | |
| Davetta Brown | 10/24/11 |
| I just purchased the new sweet potatoe pie and it was delicious, but why is there a intimate picture on the box. This is very concerning to me and others that has noticed this picture. is there an explantation for this picture that doesnt have anything to do with a pie or mcdonald's. my email address is : davettaab@gmail.com. i hope to hear from someone | |
| | 10/22/11 |
| I never in my life have ever had to deal with a bad Mcdonalds until i moved in the warren mi area and visited the 9 mile Van Dyke store. They have employees that are immature and would rather stand around and talk than work they have managers that act like they just came out of grade school that have no business being managers they don't do their job either when there is a complaint brought on to them they look their eyes up i air like "oh brother i got to deal with this to now" I was i there with my family eating one time and i went to the front counter to wait for a beverage and a man game in from drive thru because he had been parked for over a half hour waiting on a couple drinks and made a comment that he had just got out of prison and he was afraid to go back if they didn't hurry their butts up that it was ridiculous he had to wait all that time and i was so freaked by what he had said and the store manager didn't care then either she looked up in the air and still proceeded to take care of other customers like she was blowing him off i have seen and heard also that they have cockroaches really bad customers complain about rats being by the doors they always have to keep the bathroom doors locked because customers dirty them and they don't wanna clean them up their employees are rude they don't care how they speak to one another when customers are around regardless rude sexual or whatever and telling corporate don't do anything hello health department maybe if they got turned in they would step up and really do something | |
| angelica | 10/23/11 |
| RUDE, ROACH INFESTED, NOISEY BOSSY!!! This mcdonalds is located on 47TH & CICERO, cicero Il.I thought this mcdonaldS would be a good rated restaurant with it being so close to midway airport_ I guess not as soon as I walked in 1 foot through the door I got a "can I help you! Cashiers sounded like robots! Perfection can only go so far! I was ready to order I believe the cashier understood that but the managers were pressuring the employees to constantly ask if I was ready! & shouting for them to get all orders under 30 seconds, from the way it looked instead of bossing them around the next step should of been helping out. I sat right arcoss from the registers, but the employees were very very loud & rude with swearing & yelling! To the point I moved myself & 2 kids to another table father away from the noise. My daughter point out there is a bug on the wall. I look and ITS 2 ROACHE S!!! In the lobby I could imagine was behind the counters! Beyond disgusted!!!! As much as it tastes good I won't waste money on it how I would of before. I've called corporate a number of times nd nothings been done!!!!!! | |
| Aimee Quigley | 10/20/11 |
| Your Mio Michigan mcdonalds is so poorly ran I rather drive a half hour to get decent food and service. I think its about time you get someone to fix this problem. You have 5 damn managers on staff at once and not one of them knows what they are doing. This happens everytime in this place. They are all non reading high school drop out idiots. They don't get your order right because they can't read it. | |
| shakiiiiwa johnson | 10/18/11 |
| i got to crap; i got crabs and blue waffales jajaja i gottcha :) im loving it(my blue waffales) | |
| darlene | 10/17/11 |
| I understand that people on this site are unhappy or have been treated in an undeserving manner. However, this internet worldsickens me. I'm sure all or most of you can handle all of these issues by contacting the higher UPS in each of these stores. Go to the very top. I just think that if you really want to have your problem resolved it will do you absolutely no good to complain here. A lot of you sound like you have legit issues but there is nothing anyone reading these can do. Mc donalds isn't going under no matter what's been done to you , no matter how bad you've been treated or what horrible food you've been given. if the reason your writing is to get your issue resolved....you NEED to go to someone at the top. That's all I have to say. So sick of people always complaining when theres absolutely nothing anyone of US can do. That's it. | |
| kirk w dencklau | 10/15/11 |
| i was asaulted in dc mcdonalds out side trailer mobile at air space museum yesterday friday 14th at 455 pm.i want you personaly to investagate this matter . mcdonalds employeye had a swithc blade on fereral poperty alot of other jouiner high school students threr.my e mail is dencklaukirk@yahoo.com,7033182106.thanks for my time,kirk w dencklau | |
| Tabitha VanWinkle | 10/15/11 |
| I'd like to to share an idea. I own a grooming/boarding business and know that millions of pet owners travel with their pets. Why doesn't McDonalds have a McDoggy meal? It would consist of a so glen serving packet of kibble, a water, and a treat...it could even offer toys like a tennis ball or squeeky toy. This would help owners on the go cater to their pets. Hope you consider it. | |
| Conrad Baron | 10/15/11 |
| We had entered your establishment on 10/15/11, to treat our granddaughter to a happy meal. Now we had been to your McDonalds for many your years and never had any complaints with the cleanliness previous. It was when we took her into the indoor playroom that the problem started. The whole area was filthy. The tables hadn't even been cleaned, as well as all the high chairs. My wife had to clean off the seat as well as the table before even attempting to sit down. The tray had to be taken out to the service area just to have someone clean it. Their were kids running around with bare feet, and the bumpers on the playset were filthy. You could visible see the filth on all the bumpers. When we went to leave and go to the bathrooms, there was water in both bathrooms and in front of both doors to the bathroom. The bathrooms had backup, and water was everywhere. Posing a slipping hazard for all. I was throughly digusted with the experience. I had been a previous employee at a different establishment, but it seems that pride in your has difinately slide back and should be looked into in the near future. It will be quite some time till I will enter this establishment again. In these times of so many other restraunts do you really want to estblish a place of filthy building condition, and habits? | |
| R Tucker | 10/16/11 |
| The employees at the Paradise Valley Road San Diego, CA location could use a lot more training. I confused the girl when I asked for a hot tea with a large cup. They were so focused on getting the large cup right that they forgot the rest of my order. I waited for 2 minutes, blowing my horn, in the drive-thru for someone to return to the window. And not to mention the attitudes. I know I get there very early in the morning but if you can't handle getting up that early, get a night job. | |
| clayton samuel boyce | 10/13/11 |
| to the corporation of mcdonlds making a report about 25700 detroit,columbia in cleveland,ohio thier was a problem with a manager named monica she yank me by my arm , she also has been harressing me i'm scared for my life i had to call the police, for the last few days she been letting employees control her thuoght of mine causing trouble, not being her self,she don't think. restaraunt need to be clean a little bit more, garbage need to be tooken out at night when it supose to not in the morning making bugs a lot of peaple come to eat eye vision is important for saftey reasons, neeed clean containers to much bacteria, need to have clips for containers one day clips and hour clips they need to order things when they surposed to. i believe i need to be a manager at mcdonlds to get these problems tooking care of. there no rotation in these positions like it shouln be they always have me on the grill i know all the positions. stephenie has a problem witf nice customers she need to be nicer. their is elderly people that come every day. Dowsey is a big problem starting a lot of negetivity not mining her own bisness she need to focus on her own self she need to learn that responsibility first. if she don't police report will be in action. dowsey, monica,stephenie make mcdonlds look bad with negetivity problems. | |
| Countrylady1913 | 10/11/11 |
| Went to mc Donalds in powell, when I got to the table food was cold fries warm and hard, drink cold and wet just like it was supposed to be.what I did not appreciate was a manager preparing food with no hairncovernand nomgloves on her hand to prevent crossncontamination of food I had to ask squaws for my fries afternthey hadnturned their backs to the counter..I can give you the name of one of the managers that I saw handling food both chicken and beef with out protection.if I get sick I sure will know where it came from.. Somebody needs to donan undercover boss to actually see how some are cavorts and others are yelled at until theynarenatbthenbreakingnpoint. Power is angood area just need tomgetnthenblackmwidiws out and bring in someone more like nanny McPhee.. I hope you will take this to heart and find the true problems, to many roll overs and police change at the drop of a hat,. | |
| Misty | 10/11/11 |
| I have been to McDonalds on Breiel Blvd in Middletown Ohio everyday since the monopoly has started and only ordered things with pieces on them and have yet to recieve one monopoly piece.. They gave me three ice coffees in one visit that were just cream, they are never wearing gloves in the back, never ge an order right the first time it takes ten minutes in the dive thru an twice as long inside. Complaints fall on deaf ears. Customer service does not exist there!!! I will not return there and if I get service like that at the next I won't go to any!!! And I want my monopoly pieces!!!! | |
| Jennifer Cain | 10/10/11 |
| The McDonalds in Lake St. Louis, MO tops the pathetic list. IF you even get what you ordered IF they even half the items on the menu after waiting 30 minutes the food is inedible. Talking to the garbage can outside gets more results than talking to the management. This is on a regular basis, not just on occasion. | |
| Heather Harper | 10/10/11 |
| My husband took my daughter through the drive-thru at the McDonalds on Grand Island Blvd. in Grand Island NY on Saturday 10/8/11. My daughter ordered a Big Mac meal and when she got home with it, it had NO burgers in it. How can that happen? The thing that has irritated me the most, is that I have called the store numerous times over the past 2 days to complain, and no one EVER answers the phone. It just rings and rings. I have called at least 10-12 times. This is mind boggling to me! Horrible customer service! We won't be going to McDonalds again. We are done! | |
| CC,Texas | 10/10/11 |
| I visited your S. Port location in Corpus Christi,Texas and used your drive-thru window to place my order. It was around 10:30 pm and when waited on, the waitress was very rude and ugly on the speaker. She had no customer skills. Once at the window to receive my order, I was given the amount, which I had figured to be so much. When she told me how much I owed, I was not satisfied with the amount,so I then asked her for my receipt, which she seemed surprised that I asked for it. I slowly drove off and reveiwed my receipt. She had literally charged me for two extra drinks which I had not ordered. I then went back around and decided to park due to the line of cars waiting to be served. Once inside she asked me what it was I needed. I explained to her that she had overcharged me with two drinks that I had not ordered nor had I recieved. She then returned the extra change I had coming. As I exited the door, she stated, "I hate this fucking shit". I refused to turn back to tell her how ugly she sounded and how rude she was. Just wanted to make your corporation aware that this waitress is probably doing this to every drive thru customer coming to her window. What a rip-off. She ought to be looked into. She is stealing!!!!! | |
| Nate | 10/8/11 |
| I was walking back to my car after takeing a out order and when I was walking back I triped on a rock that they dident clean up and messed up my ancle tore four ligaments in my ancle they should have there parking lot save to walk in im thinking about getting a lawer cause im a hard workin person and have a family to take care of no I might need surgery and im not looking for a quick buck cause if I was i would have taken dissabillite for my tumor in my brain now what an I ganna do for my medical bills and time missed from work cause u guys dont know how to take car of ur parking lot I want some one to contact me send me something in mail or give me a num I can call u guys and resalve this cause its bull crap | |
| LJevans | 10/6/11 |
| There was once a time when I enjoyed the occasional visit to my local mickey d's however within the past decade I have consistently experienced poor customer service and I've had it! realize the importance of taking of care the most imperative ingredient to a successful business CUSTOMER SERVICE!! I have never been an avid mcdonalds fan nor fast food or quick service for that matter. I am thoroughly upset about this growing trend of poor customer service and refuse to return to any mcdonalds establishments corporate owned or franchised. | |
| Joe Hall | 10/3/11 |
| Your store in Dickson Tn.has the worst service Ive ever seen. We went two nights in a row and had to wait twenty minutes, got a free small coke for waiting.We went again tonight and there was not enough people to service everyone in a timely manner, there was only one register open and no one at that on. we left and went next door to A W and when we came out the person in front of us in the drive throuh was waitin on the side of building. WE got our meal from AW and was on way home in no less than 2 or 3 minutes. | |
| Hector Brady | 10/5/11 |
| 1222 Miami St. South Bend, IN 46615 October 5, 2011 2111 McDonalds Dr. Oak Brook, IL 60523 (630)623-3000 Dear Don Thompson Recently I attended one of your restaurants in South Bend IN. I had just finished running in one of my college Cross Country meets and I was very tired and hungry. As I pulled up to the drive through, the person who took my order was VERY rude and seemed to not care or even listen in the slightest. When I pulled up to the second window to get my food after I had paid they told me that the food would take a while and that I should pull over to the side and that they would bring my food out to me. I waited there for 10 minutes and when they brought the food out to me it was Luke warm!! As I drove off I bit into the Big Mac I ordered and I noticed a very bad taste! All the vegetables on the sandwich were absolutely disgusting and very old! I would like a refund on the meal and a sincere apology. I would also like to receive a buffer of exactly $200 dollars for this inconvenience you have caused me. If you do not respond by December 3, 2011 I will be requesting the presence of a third party which will consist of my lawyer and possibly even a Health Inspector. Thank you for addressing my complaint. I hope to hear from you soon. You can contact me at 574-555-1274 or BradleyH@aol.com Thank you, Hector Brady | |
| Katie | 9/27/11 |
| My fiance and I were eating lunch at our local McDonalds in Georgia, and when I went to sip some of my tea there was a roach floating on top of it....When brought up to one of the managers she just gave us another cup. Im sorry but after encountering that Im not thirsty anymore. Granted I'm sure all restaurants have some issues but geez, can we get a little bit of pest control. This should not have happened. The tea should not have come out onto the customer floor area. | |
| Miguel Leal Jr | 9/25/11 |
| I just saw a sign stating no loitering 30 min time limit at the restaurant. A time limit on how much time you have to eat that is so so stupid and don't worry my family and I will dine elsewhere where we will not have a time limit..... | |
| Maria | 9/23/11 |
| Hi,My name is Maria and i am a regular at your location.ive always been happy at every visit.today is Spetember 22,2011 and it is 11:29pm.we went to your location and had a bad expirience.it was with a lady who was heavy set with a blue shirt named Jackie/Jacky and she was VERY rude.we ordered 3 of your 4.99 chicken mcnuggets and two large cokes.well the guy taking our order told us to pull up by the thank you sign and that our order would be right out he was VERY nice.so our order come out and right away we pop our straws into our drinks and the taste was horrible.so we asked politley if we could change our drinks out for cokes again because the taste of the soda was not very good.the guy comes back and we said thank you and went about our way.BUT just befor we left we tasted it again so we backed up and went back inline through the drive thru.as we we were told to procede to the second window we passed our drinks back to Jackie/Jacky and with ATTITUDE she said said "What?What do you want?".we said "our sodas taste horrible and this is the second time we are askubg for an exchange.".so she roles her eyes and refills them,hands em back over and then we AGAIN taste it...and AGAIN it just want right.so by this time she has already shut the window.so wr wait and wait.she KNEW we were outside waiting.so we knock on the window and befor we can even say anything she said "theres nothing i can do,its just how our soda tastes.well what do you want an other falvor?"!so my bf and i look at each other and say "yes please Dr.Pepper.".Jacki/Jacky slams the window and gives us our drinks 20 minutes later.she seemed like she didnt want to help out or even want be at her job.ive worked in the fast food industry for a while and i know what great customer service should be like.i seriously am a humble person so for me to be up taking time out to talk to you about this is not good.as a return costumer all i want is WAY better cutomer service:).im not sure if shes having problems at home or whatever her issue may be but i hope next time she is in a "HI,THANK YOU FOR CHOOSING MCDONALD.PLEASE COME AGAIN." kind of mood.now good night...i really must be getting to my mcnuggets which im pretty sure is cold now:/.thanks for taking your time to read this.please exuse any typos for it is now 11:52pm i am now sleepy. -yours truly a chicken.mcnugget fan:) | |
| Antoinette | 9/23/11 |
| On 9/22/11 I visited the Mcdonalds at 9160 Allen Rd. Westchester Oh. 45069...this was actually my first time back in a long time because of a bad experience in the past... Silly me to have a little faith in thinking this time would be better. I had just gotten off of work and was hungry...I requested a specially made burger and small fry. As soon as I pulled up to the window I was told it will be a minute and a half on fries..ok no big deal since it is almost 10pm and not busy.. So then this character of a person asks if I want something else..I'm guessing so I wouldn't have to wait? I politely said that is ok...I finally get my food...pull off..checked my bag..no napkins by the way. I open this greasy wrapper and found my sandwich was completely wrong. So this caused me to back up...park..get out and walk in..I tell him my order was wrong and what should have been on it. This joker starts to mock me by repeatedly saying what should be on the sandwich so I said give me my money back and told him how the service is always horrible and that there is always attitude given when they make mistakes...then there is more sarcasm given to me because of the amount of money spent was apparently not enough for him to even care...whats up with filling out all this personal information just to receive a few dollars back?? That's ridiculous...and unfortunately it made me more hot because he refused to give me my money until it was filled out...This guy had no respect at all so I had non for him... I deserved atleast an apology for my inconvenience but got nothing......good thing I have an substantial admount of friends on facebook that lives and works around the area so I was able to reach out to them and say don't eat at that mcdonalds and the sad thing about that posting..i received a lot of likes (of what I posted) and comments of the horrible service and food quality...It is true about the old saying..never judge a book by it's cover..just because this restaurant is located in a higher class community doesn't mean it has class..... Thank you for letting me share. | |
| | 9/23/11 |
| this is what i sent the main manager at 1250 S. Country Club Mesa Az 85210! Hi,My name is Maria and i am a regular at your location.ive always been happy at every visit.today is Spetember 22,2011 and it is 11:29pm.we went to your location and had a bad expirience.it was with a lady who was heavy set with a blue shirt named Jackie/Jacky and she was VERY rude.we ordered 3 of your 4.99 chicken mcnuggets and two large cokes.well the guy taking our order told us to pull up by the thank you sign and that our order would be right out he was VERY nice.so our order come out and right away we pop our straws into our drinks and the taste was horrible.so we asked politley if we could change our drinks out for cokes again because the taste of the soda was not very good.the guy comes back and we said thank you and went about our way.BUT just befor we left we tasted it again so we backed up and went back inline through the drive thru.as we we were told to procede to the second window we passed our drinks back to Jackie/Jacky and with ATTITUDE she said said "What?What do you want?".we said "our sodas taste horrible and this is the second time we are askubg for an exchange.".so she roles her eyes and refills them,hands em back over and then we AGAIN taste it...and AGAIN it just want right.so by this time she has already shut the window.so wr wait and wait.she KNEW we were outside waiting.so we knock on the window and befor we can even say anything she said "theres nothing i can do,its just how our soda tastes.well what do you want an other falvor?"!so my bf and i look at each other and say "yes please Dr.Pepper.".Jacki/Jacky slams the window and gives us our drinks 20 minutes later.she seemed like she didnt want to help out or even want be at her job.ive worked in the fast food industry for a while and i know what great customer service should be like.i seriously am a humble person so for me to be up taking time out to talk to you about this is not good.as a return costumer all i want is WAY better cutomer service:).im not sure if shes having problems at home or whatever her issue may be but i hope next time she is in a "HI,THANK YOU FOR CHOOSING MCDONALD.PLEASE COME AGAIN." kind of mood.now good night...i really must be getting to my mcnuggets which im pretty sure is cold now:/.thanks for taking your time to read this.please exuse any typos for it is now 11:52pm i am now sleepy. -yours truly a chicken.mcnugget fan:) | |
| Alby | 9/23/11 |
| They are suppose to be known for there "BEST GOURMET COFFEE" its more like "HAIR GOURMET COFFEE". This morning I went through the drive thur asked for a medium coffee. next thing I know I take a sip to see if it had enough sugar. i pulled out a hair out of my mouth...(YUKKKK)I was so disgusted, I called the manager he had not much to say he was shocked, I asked for the Corp. # and called. I told them what happend and this is the second time this ancident has accured...this time im taking action!!!!!!!!!!!!!!!!!!!!!!!! | |
| Elizabeth Stantz | 9/22/11 |
| Today about 3PM U was in one of your restaurants it is in The Walmart On Maysville Rd Fort Wayne Indiana. I have never seen such a dirty restaurant and the service was not even there. Number one they were not even busy but, instead of the associates cleaning the tables and cleaning up around the ketchup and pop machines they are behind the counter doing nothing. The floor looks like it hasn't been mopped in a while. You know I work for WalMart and I will be contacting them about this because this reflects are reputation as well. The classic Chicken sandwich was over cooked and the salad was not fresh and when my husband was eating it a little nat flew out. At that time we were finished. On our way out My Husband also stated he had had it and told her there Store was the most unclean Mcdonalds he has ever ate at. She just looked at him Like he was crazy. You couldn't even put your arms on the tables because they were sticky. Pop runs on the front of the pop counters,Really I don't think that is the reputation you want to portray. Thanks very much. | |
| Jael | 9/22/11 |
| I am an employee of McDonald's and seeing the stuff that goes on "behind the counter" could get them sued big time. I recall one time being at work and the power went out and when it came back on you would naturally think to throw out the cold food that had been sitting out for over an hour and just start making new food, but the GM insisted that if the customer didn't complain don't worry about it. Can you imagine how many McDonald's do this nasty stuff. And there have been flies found in the sauces, vegetables, and ice cream machine and they are still used. Being an employee there has made me stop eating there altogether because it is just gross I don't even let my daughter touch the food. I could go on and on about other things that go on with the nastiest that goes on at McDonald's but I'm sure that they still want customers..... | |
| Carrie Bowman | 9/22/11 |
| What a bunch of morons you must be. A restaurant here in Houston is called "'Jus Mac", serves only macaroni and cheese dishes and someone in corporate thinks they are infringing on your name. Why is it that you would pick on a company who serves food people would really like to sit down and enjoy a meal at. Never once would I confuse macaroni with the preservative pumped hamburgers you serve. Grow up and lay off people trying to make a living. Don't you folks ever use common sense? | |
| Deborah Lynch | 8/9/11 |
| I fell from slipping in a huge puddle of water at the Ephrata Pa Mcdonalds, June 21, 2011. I have been trying to get my hospital bills paid, but the claims adjuster, Linda will not get back to me. this is crazy. I fell, I did not try to fall, I did not try to hurt myself, I just want my hospital bills paid. | |
| Ant from Lake City Fl. | 8/10/11 |
| I'm an employee of McDonalds on Baya. I've worked there for almost a year.The employee's is treated unfairly. Every week I got to call on Tues. to see if I'm working on Wed. because the schedule isn't up. I get sick and tired of doing that week in and week out. The store manager Jim is a joke he works 3 to 4 days a week and tells his bosses that he work 7 days a week. I can count on my 2 hands how many times I've seen him. Most of the managers there are unfair also . You can go there almost anytime and see the managers screaming at the employees in public. Most customers don't care if you are having a bad day they just want their food. Mcdonalds Corp.needs to investigate in this store. The store manager gives one shift manager special gifts. Like vacations that she don't have but got an extra check for the week. Filling out paperwork for govt. assistance .Misleading them on hours. I think you call that FRAUD!!! That I have to pay as a tax payer. McDonald Corp. do your job and follow through with your operations and supps manager because they are not doing their jobs. It is their fault as well as vice president of the company. Visit the stores on weekend and nights not just the day. | |
| Pissed Off Customer | 9/21/11 |
| I just sent an email to the manager at 142 S George St, York, PA. I would just like to reiterate McDonald's has by far the poorest quality service of any fast food restaurant I patronize therefore you will not get another red cent of my hard earned money. Get your act together or just get out of the fast food business all together. Its ridiculous, and based on the overwhelming majority of comments its ridiculous everywhere. | |
| Susan Warnock | 8/11/11 |
| My son and I went to the McDonalds at the Riverchase Galleria in Birmingham, AL on Sunday afternoon. It was tax free weekend and the mall was busy. The McDonalds was over staffed and ready as far as the number of people but it was chaos. Employees were yelling out numbers for food orders, the people working were rude. After 30 minutes and the crowd had thinned we still did not have our food. I asked about my food and one of the young ladies told me I had to wait that other people had to get their food too. And this was after 30 minutes of me waiting. At that time, I asked to speak to a manager and was told the manager didn't speak English. Give me a break. I looked at her and said I wanted to speak with her, she left and went to the back and never ca,e back out. That is the worse service I have ever had and rude kids they all need to be cleaned out and restaffed from the manager down. | |
| ttttttt | 8/11/11 |
| okay this is very irritating. so i got a letter addressing my last visit and in doing so i had figured the problem was addressed and fixed so i went to McDonald's and in doing so i placed my order and waited on receiving my food. i checked the food if i didn't i would have made it home with food missing (my two most expensive items) so i pulled up and went in as i went in there where 4 people standing around including a manager no one seemed to interested to help even the manager they all just stood there. the lobby only had a few people in it. I even paid for my food didn't use the coupons received. Ive worked in the food industry for 8 + years never had anything like this.... this is just getting to be a joke | |
| Not saying | 8/12/11 |
| I would just like to say that I am an employer and I dont get treated that well. I get yelled at if I make a small mistake and I get talked about behind my back... In Spanish so I dont know what they are saying. I work the grill and deep fryer by myself a lot of the time while its going through a rush. I haven't tried anything new and I have been working there for two months. Its all the same. do not work here. Managers play favorites and show it. Its rude and no one cares. I hate working here. | |
| suzanne | 8/12/11 |
| This in regards to your mcdonalds in ft dodge iowa on 107 ave. The custmer care is very very poor. _he food is always cold and has a nasty taste to it. And my daughter is highly allergic to wheat and there needs to be a menu for kids with ceilic. I tried to explain it and I had an arguement with one of the worker at that location. I have no issues at the other mcdonalds with this issue. It has very poor management and the back where the food is prep is dirty looking! Please email me at suzie980@gmail.com. thank you for reading this its very important. | |
| Peennsville, New jersey | 8/14/11 |
| When I go to McDonalds, I can put money on the fact my order will be WRONGT. Unless I tell the counter person "to pay attention to what I am ordering and make sure that it is what they put into the computer". I happened to get an order today, took it home and SURE ENOUGH " IT WAS WRONG. This is not the first, second, tird, fourth, or fifth time this has happened, I don't think that the people they hire are too bright or care, as long as they receive that MEGER pay check is all tha counts SOMEONE BETTER STARTE MINDING THE STORE, OR MCDONALDS WILL GO DOWN THE DRAIN ONE CUSTOMER AT A TIME. YOUR FEED BACKS COMMENTS DON'T SOUND GREAT. | |
| | 8/14/11 |
| august 14 2011, 1467 HWY 544 Conway Sc Don't stop , they have no forks, unless you can eat with your fingers A salad that is . now can you imagine. manager would not speake to me. Place was dirty, floors and tables were filthy. Mens room, diry and 1/2 not working. Family dollar is down the street don't ya think the manager could go buy a few forks for his customers ? ! This place needs training for the Day manager--what a loser ! | |
| Nolan | 9/17/11 |
| I am a former employee of the store known as "GB1" in Glen Burnie MD my expierence there was very bad. First of all, over 65% of the staff are illegal immagrants who are very rude to citezens. The managment there plays favorites with its employees. They pick and choose who to give hours to not based on performance but who they like best. In one instance, I was 15 minutes late to work and was written up. The day before that one of my co workers came in an hour late and no one said anything to him. On top of that, they cut my hours down to two days every two weeks claiming that "labor was too high" yet they just hired another illegal to work in my place. Now does that seem fair to you? I traveled 15 miles to work everyday to make minimum wage only to have illegals take money out of my pockets. Thats not right and i feel some sort of action should be taken. | |
| P.J | 9/17/11 |
| Your store at 7344 Sandlake Rd. in Orlando, Florida, is the worse store I have ever been to. The managers have horrible attitudes and they treat they're employess unfairly and they also choose favorites, I know because I work there. The managers would give their friends at work and outside friends free food and they stand around and talk while other, "less popular" employees have to keep working. They made me work while I had a messed up ankle and seeing as though I had to stand up for three and a half hours before they gave me a break and right after making mt stand up for another hour. They care more about their "time" in the drive through and their front counter than the quality of the food itself. There's flies everywhere by the food and they still use it. They even treat the customers bad! I would giveit negaive stars if I could. Terrible place! | |
| Mo | 9/18/11 |
| I went through the drive-thru this morning and ordered a new smoothie to try. I was told they needed to change the fruit and it would be a couple of minutes. I parked in the "drive-thru spot" where they told me too. I waited 20 minutes to never receive the smoothie I paid for and when I called to tell them how I felt So to speak the girl refused to let me speak to a manager and instead told me to come back and get it if I wanted it. That would be grounds for termination at my job and should be there too. I expect better things and more efficiency from such a large corporation inexpensive or not. | |
| Faith N Richardson | 9/21/11 |
| I am writing to get the main corporate office address for mcdonalds So i can have my investigator do some research cause mcdonalds here in Frederick Md treat me like shit and i believe they haev violated the law. E mail me at blossom123457@yahoo.com | |
| MS. DELIA BARKSDALE | 9/21/11 |
| SOMETIME IN MARCH OR APRIL OF 2011 I WROTE TO YOUR HEADQUARTERS TO TELL YOU IN SHORT THAT I WENT TO THE MCDONALDS ON 8TH. AVENUE BETWEEN 34 & 35 STREET ACROSS FROM THE NEWYORKER HOTEL I ODERED A HOT CHOCOLATE IT WAS SOUR SO I TOOK IT BACK AND COMPLAINED SOMEONE ELSE MADE A SECOND AND THEN A THIRD THAT IS WHEN ONE OF THE WORKERS AT THE COUNTER SAID TO ME "YOU ARE THE ONLY ONE COMPLAINING EVERYBODY ELSE THAT HAS ORDERED HOT CHOCOLATE HAS NO COMPLAINTS. I JUST LEFT THE STORE WITH OUT FURTHER COMPLAINT. IT IS NOT FAIR THAT I SPENT MY MONEY AT THIS LOCATION (WHERE A LOT OF DRUG ADDICTS ARE ALLOWED TO HANGOUT)BUT THE WORKING, PAYING CUSTOMERS ARE BE INSULTED BY THE EMPLOYEES. A FEW WEEKS LATER I GOT A LETTER FROM YOUR HEADQUATERS ASKING ME FOR THE LOCATION ADDRESS I DO NOT KNOW THE LOCATION/BUILDING NUMBER AND THAT IS WHAT I TOLD YOU IN THE LETTER I RETURNED ALL I KNOW IS THAT THIS MCDONALDS IS ACROSS FROM THE NEWYORKER HOTEL 481 8TH. AVENUE SO THIS MCDONALDS MUST BE 480 8TH. AVENUE. THANKYOU D.BARKSDALE 212-686-7873. | |
| Mayla hartson | 8/15/11 |
| Would you believe the store in miami florida carol city on 183rd & 47th ave if you're hispanic don't go there its racism they treat unlike their kind african american they attend you with attitude they make fun of disable people don't wash hands at all | |
| pissed off for years | 9/16/11 |
| the store et the corner of pershall and hanley in florissant mo.has always been full of the most irrogant little "employees"that dont give a rats a*% about the people sitting in the drive through unless its their boy or girlfriend.they will not take your order because the customer there is number?.worst one i have the oppertunity to live by. | |
| Reginald Handy | 8/21/11 |
| I have a big problem with the Mcdonalds at 7862 Highway 23 Belle Chasse, LA 70037. It seems like 85% of the time they get my order wrong. Today 8/21/11 I order hot cakes & sausage just to drive to work 67.68 to Venice to see my order was wrong. What will it take to get the people at this location to start getting things right. This Mcdonalds will never see my business again. Are how bout opening a MCdonalds in Venice,LA that would be great. Not anything to big cause it's a small town bout sure would help. | |
| jessica | 8/23/11 |
| I have recieved prank phone calls from pulaski mcds for no reason even spoke to manager in charge and nothing is being done going on for 2 weeks at 8 in the morning wtf ....its nice what your employees can do on company time andwith there phone 3152985665 | |
| Ashley E. | 8/23/11 |
| I live in Gainesville GA.... I live next to one location and i work next to the other.. i am very upset that u have taken away the honey packets but yet i have to pay for honey mustard, BBQ, Sweet and sour...why cant you order what the honey packets if were going to have to pay for it anyways... i refuse to go to either location bc of this.. i am very dissapointed and i think that you should allow this.. i use to eat daily at both locations.... until this is sloved you will have lost a daily customer!!!! so please bring back the HONEY PACKETS.... | |
| Jimmy Fann | 8/24/11 |
| First off let me start off by saying that this is not about trying to get some free food cause it's not...But I live in kingsport tn and I always visit either your mcdonalds on john b.dennis or fort henry dr.and at both locations I have found hair in my food and I just really think that if your employees are going to be working around food you should makeit a requirement for them to wear hair nets. To avoid getting hair in the customers food | |
| Teri Naset | 8/27/11 |
| 8/27/11...Regarding McDonalds location 25100 Alessandro / Moreno Valley / Ca, Shame on the breakfast food /order served to us by you !!! Around 5:30am my husband & I went through the drive-through ( above location ). After a late night & had just taken a friend to the airport. We were both hungrey & tired. The english muffins,biscuits & pancakes were hard as a rock, tasted as if they had been over re-heated in a microwave. My order of oatmeal was not included. After arriving home & tasting I had no other choice but to make breakfast myself. Due to the fact the inconvinience your staff put upon us ! I would give this meal a rating of - star. That wasn't given as an option. I called the location & was told by the manager that the food was cooked at 4:30am. She'll check into it. Why should I have to save my reciept and go back for a refund ? More inconvience for me the customer...NOT ! Never will I eat at that location again. | |
| kim bates | 8/30/11 |
| Customers complain a lot about mcdonalds restaurants try working there. Workers are not sure whether they are gettng paid all their hours. Getting a break is a JOKE you have to keep working because customers Keep coming in? Lucky if they can make it to the bathroom half the time. Yes mcdonalds is abusive to both CUSTOMERS and WORKERS. Try asking mcdonalds corporation why are you paying for a drink when its suppose to be part of your meal when its not. It clearly states on receipts that you are paying but they would tell you your not. Don't get mad at the workers and managers get mad at Mcdonalds Corporation they make up all the rules..CUSTOMER ARE NOT LOVIN IT AND NEITHER ARE THE WORKERS:( | |
| Josh McCartney | 8/31/11 |
| I had the worse exp. of my life tonight and now considering a lawyer now. I stoped and got me something to eat on my way home from work and I toook a bite of my burger and it tasted like it had some kind of chemical on it and it throwed it out the with window and I am sicker and a damn dog. That could of been my kid that ate it this is B.S | |
| Janet L. | 8/31/11 |
| I've had all the crap I can stand from the so called "Im Lovin It" Store. You are the most disrespectful and ill mannered business that ever was. Your business is hateful and rude to employees's and customers. It is damn pityful how you run your business operations. I was an employee there for 8 months and I sure the Hell was not "lovin it"! You do a good deed for hospitals supplying a Ronald McDonald House for Parents to stay in while there child or children are in the hospital, but that is all you are good for. My experience with McDonalds as an employee is disgusting, I was yelled and screamed at all the time, I stayed stressed out and upset the whole time I was there, they done all the other employees that way also. I am talking bout the store manager and all the shift manager's what is the damn deal with you people, you trained your managers to be mean, that is not the way to run and operate a business. I had a regular customer come through my line all the time, he was a daily customer, he spent $8.00-$10.00 a day everyday to eat there. This older type man is a handicap and disabled man, and a special needs person. He was slow at placing his order, and it took him 10 minutes to be able to get his wallet out of his back pocket. He would get his food and go sit at a table to eat he would sit at the store exactly 2 hours and eat and watch T.V. He nevered bothered anyone, he was a very friendly person. One day the store manager had one of her assisted managers go over and tell him he had been there to long and that he had to leave, and the store manager stood beside her while she said such cruel thing to that man. He didn't even get to finish eating his meal "HE WAS A SLOW EATER" I remind you. This man is now a customer at Hardee's they treat him with respect and dignity there. I saw him there last night ordering food; he told me all about his experience with your so called business. Do you even care who's feeling's you hurt. By the way I was having a interview with the Hardee's manager that is how I got to talk to him. He told me he will never go to McDonald's ever again- Who the HELL can blame the SPECIAL NEEDS HANDYCAPPED AND DISABLED MAN! To all the people who read this STOP GOING TO MCDONALDS. I have seen them drop food in the floor and manager watching and not say a word pick it up rewrap it and still serve it anyways because they don't want no waste, they say it cost to much to waste it. BAH HUM BUG ON YOU IDIOTS. Im taking that poor old man to see a lawyer and sue the Ronald Pants off of you. Im also going to place an Ad in the local newspaper about the store, and if I can a live T.V. news report. How is that for your slogan "I"M LOVIN IT"!!!!! May God Be My Witness This Is All True. The crap you have at the bottom of this page that you take no responsibility of any kind for the content which is posted, because you don't know the accuracy of the reviews. Let me tell you one thing THERE IS A GOD, AND THERE IS A HELL. DO YOU KNOW WHERE YOU WILL GO WHEN YOU DIE THINK REAL HARD ABOUT IT!!! People this is true I don't like to swear but anyway I SWEAR TO THE BOTTEM OF MY HEART IN GODS NAME THIS I JUST WROTE IS TRUE-TRUE-AND MORE TRUE. THE ADDRESS TO THIS STORE IS IN--- McDonalds 215 Broad St Elizabethton, TN 37643 (423)543-5666<< | |
| laura | 9/1/11 |
| i went to the McDonald's in Lafayette Indiana on hwy 231 it was the most disgusting fast food place I've ever encountered. it was like being in the getto. the floors had liquid all over the place trays stacked high on the trash cans. and the play place it was really sad. the floors were sticky then i went to play with my kids and i saw the nastiest play equipment in my life, it was black every where black and sticky i had to make my kids get off and go home and take a bath. i will never eat food from there again and i will make sure to get the word around."I'm NOT lovin it" | |
| John Jay Pelletier | 9/2/11 |
| This is just a note to say that my Father has been going to his McDonalds on Higly and Brown in Mesa, Az. now for over twenty-that's 20 years almost everyday. He likes his Senior Coffee and Breakfast egg mc muffen or for lunch his fish or double creesburger. The reason I'm telling you this-is because his 97 Birthday is Sunday Sept. 4th (1914), and when we ask him where he wanted to go out for his birthday-he said "the kid section at HIS McDonalds. So we are going to throw him a kids party at 2pm on Sunday with ballons and all. Yea-he drives himself to Mc-donalds-he's only 96 today and 97 on sunday. So in all respect-your should put together a Senior Meal just like you do with Kids meals. Instead of a toy-give him a coupon for a chance for him/her to win a brand new Cane or Walker or a Mcdonalds car topper-so they can spot there car @ a Wallmart parking lot-Ha Ha. Just thinking out loud. | |
| Nate | 9/2/11 |
| I timed my stop at your restaurant in Louisville, KY specifically Valley Station 10411 Dixie Hwy Louisville, KY 40272 I am very frustrated with the time it took to get my food and the manager at your restaurant at mid dinner time, with 15 Receipts of orders to be fulfilled on the table your manager tells the 2 cashiers that "until she gets back"---what? During a rush the manager is leaving, and not helping get orders, greeting customers, ect--- they will have to take 2 orders and fill 2 orders." Time of visit, 5:30pm (dinner time) The lobby was packed Time from my turn in line till I touched my tray 08:00.77 Timing by BlackBerry I dined in at this location, but on other occasions I go through the drive in the early morning between 2am and 3:30am, (I work for UPS, if you have not heard of it its big in Louisville, Main Hub is here) and have had several problems with it as well, they wait 5-10 seconds to greet me, have a terrible whiny tired, don't want to be here attitude, and do a cash only thing "resetting there Debit Card machines" I wait in line about 7-8 min. In line and often don't tell customers its cash only until the customer waits in line for 10min and hands them a card. I'm done with Mcd's not a "Fast" Food, your not customer friendly, you provide terrible service, and even though I live so close ill stick to posting this email on my facebook page and drive on by. Nate | |
| Heather Cawthon | 9/2/11 |
| I recently arrived at a McDonalds in Bossier City, Louisiana. It was 10:35 pm on 9/2/2011. I not only waited for 10 min at the order box to give my order. Nobody took my order. I drove around to to the window and waited and a McDonals associate came to the window and said they were closed. I replied I had been sitting there for 10 min, before 11:00. The associate was very rude! I feel if McDonalds closes at 11:00 pm they shouldn't stop ordering until 11:00. The employes must have forgot that customers should come first!! | |
| David | 9/12/11 |
| We have visited this Mc Donald’s Store number 17369 three time in the last two weeks. All times we had a terrible experience. The first time we went inside and waited 30 minutes for our food. Everyone was waiting this long we all watched as the staff was very unorganized and confused. We received our order and it was missing two orders of fries and no cheese on our burgers. The second time we just waited for ever again; however, our order was correct. Today (3rd) time we decided to go through the drive through. We ordered breakfast and since we know the reputation of this store we checked our order and it was incorrect. We went inside and said our order was wrong. They corrected our order and we checked again to be sure and sure enough it was not correct again. When they did finally get our order correct it was just thrown together (nothing wrapped correctly) it was a mess. We talk to our friend about this and was informed that this McDonalds has that reputation and to stay away. We are hearing this from a lot of people. Finally, did you know that your parking lot is used by a bunch of high school kids for parking and standing around? I was almost run over by one of the kids that was showing off for his friend parking in the back side parking lot. This store is in a convenient location but it is better to drive further for better service. I would hope that this can be corrected that we can support our local McDonalds instead of driving miles out of the way to go somewhere else. If you would like to call me I can go into more detail on each experience and explain what happened and what I seen going on behind your counter. I have e-mailed the manager and not yet received a response. | |
| R johnson | 9/14/11 |
| Dowagiac Michigan mcdondalds....Its easier to count the times my order Is right...the last 2 days I went,the 1st bacon,egg and cheese bisquit,no egg..2nd a number 2 no hash brown..try to email manager but their is no email available on mcsite..they get a mc5 on the Mcsuck scale | |
| Nadira Kermani | 9/14/11 |
| Your store at 36th and 6th avenue must improve its service. This store is making money only because of tourist. Their service is worst then any MTA booth. All those counter girls are always busy talking to them self and take no consolidation of customer. Today I ordered Mango Pineapple medium size and the girl gave me half of the cup when I complained she kept me waiting for 15minutes and later she just handover to me without any apology. When I complain this to the Manager she is also less bothered. You guys need to stand up up to your mark. At least give us the service for the money which we pay. | |
| pam | 9/5/11 |
| why can you never get icecream or milkshakes at mcdonalds in cherryville? they need to take icecream off the menu,because they always say their machine is broke.so what do i do. i have to drive to another town for a milkshake.let me tell you ,cook out always has milkshakes. | |
| Frank Blackstone | 9/7/11 |
| Review for McDonalds , All in all im a bit baffled at them , My Wife was happy to get a Job at one here in Bishop , Ca..The Managment told her she has to take off her wedding Ring to work there , I find this disturbing and Am trying to figure out if this is A legal Rule for McDonalds or just this one here in Bishop making up there own rulls ..Would love to get to the bottom of this , The wife seems to think its O K , But im a bit confused why it is even an issue a wedding ring should be a very personal thing and not an issue for employment ,,Frank Blackstone @ Bishop , Ca......out | |
| C.Cordell | 9/10/11 |
| Recently i was in the drive through at mcdonalds in heber springs, AR for breakfast, it was exceptionally busy, and i figured id be waiting forever just about.....AMAZINGLY mcdonalds surprised me by serving an entire line of customers, including myself all around the building in honestly about 3-5 minutes, they were exceptionally friendly, and the food was the best i have EVER seen at mcdonalds......i mean it actually looked liked the menu picture!!!! Best customer friendly, quickest delivery, and best quality of food ive ever seen for fast food.....i give 5 stars for the mcdonalds in Heber Springs, AR! | |
| Patricia Byrne | 8/25/11 |
| I want to report the poor service that I received from the McDonald's on Newnan Bypass Blvd in Newnan, GA....Not once, but EVERYTIME I WENT THERE TO ORDER ANYTHING....SOMETHING WAS ALWAYS WRONG WITH THE ORDER! Yesterday the owner of the francise was there & I was told that he would speak to me in a min...it NEVER happened...he never came to address the problems in that fairly new store...I talked to a mgr the week before & SHE HAD TO MAKE THE ORDER RIGHT! WHAT ARE YOU PEOPLE DOING IN CORPORATE; YOU ARE HIRING MEXICANS WHO CANNOT EVEN SPEAK THE LANGUAGE & WHEN THEY ARE ABLE, THEY REFUSE TO FILL THE ORDERS PROPERLY...A WHOLE FAMILY OF MEXICANS WERE WORKING THERE, WHEN MY FIRST ORDER WENT HAYWIRE! THAT WAS WHEN THE BLACK MANAGER HAD TO FILL MY ORDER & ON TOP OF THAT ANOTHER BLACK EMPLOYEE LEFT WORK & WENT HOME BECAUSE THE MEXICANS ARE DOING EVERYTHING WRONG & THE BLACK LADY WAS BLAMED FOR THEIR BLUNDERS! IT AMAZES ME THAT WITH SO MANY PEOPLE OUT OF WORK IN THE STATE OF GA, THE ONLY ONES YOU HIRE & CATER TO ARE MEXICANS.....MOST OF THESE PEOPLE ARE ILLEGALS, HATING THE WHITES, BLACKS & ALL OTHERS....PRODUCING BABIES BY THE TONS & MEANING TO TAKE OVER OUR COUNTRY...WHAT ARE YOU DOING? HAVE YOU CONSIDERED ANYTHING BUT THE MONETARY ASPECT OF HIRING THESE PEOPLE? YOU ARE HARMING MCDONALDS NAME & ALSO, CUSTOMERS WHO HAVE TO DEAL WITH THEIR IGNORANCE....I AM TOTALLY DIGUSTED WITH MCDONALDS & WHAT YOU ARE ALLOWING....I FEEL VERY SORRY FOR ANYONE, NO MATTER WHAT RACE, THAT HAS TO WORK WITH MEXICANS PERIOD & GET BLAMED FOR THEIR TOTAL IGNORANCE & INABILITY TO EVEN PUT TOGETHER A CHEESEBURGER!!!WHY DON'T YOU PUT THEM IN POSITIONS LIKE CLEANUP & SWEEPING FLOORS... | |
| garey d | 7/7/11 |
| Dont bother with the mcdonalds in Cherryville N.C. it seems everytime i go there something is broken the ac or a grill or the frozen drink maker the credit card machine on and on.The food quality lacks went there this morning and the toaster was broken down so when i get home suprise i get a plain mcmuffin not toasted heated or anything. Thats ok i'll just take my money next door to Bojangles! | |
| CC | 7/7/11 |
| July 7, 2011 I visited the McDonald's store in Dallas, TX @ Mockingbird Ln and I-35. I tried the Asian Chicken Salad for the first time and immediately after taking a few bites, I began to feel sick to my stomach. The salad is horrible. I'm not sure if the ingredients the salad contained made me sick or if it was the unfresh fruits and vegetables they put in it. However, I am filing a complaint against McDonalds as a whole for serving such a horrible salad. | |
| Mandi Leachman | 7/11/11 |
| I just stopped at the McDonald's at 2961 Williston RD Florence SC 29506 and it was the worst experience ever. I will never go back. I don't know who is responsible for hiring these inadequate people but the woman working the drive through was horrible. I spent 16 dollars on breakfast. They charged me for two drinks even though I ordered 2 meals. She didn't give me my other hashbrown she just looked at me and said that's what I ordered even though there were two meals on my receipt. To top that off my entire order was wrong. I ordered an egg mcmuffin meal and got bagel egg n cheese. The other bagel and cheese i ordered was completely burnt. Then the iced coffee the girl handed me was covered in Mocha on the bottom and messed up my white shorts. I realize people make mistakes but I have never been denied service and the food I have paid for. I have never written a complaint before. I work in the service industry and that was my worst experience ever. | |
| Roan Haye | 8/6/11 |
| Good Day! I'm producing a huge concert event together with the artist Drake, Rick Ross & Maybach Music Group. The performance will be held at Radio City Music Hall in NY!. I'm looking for co-sponsors for this great musical event in the amount of 350k in total to cover all monetary expenses including (Venue Insurance). To co-sponsor, the price is ten percent (35k) of the budget to get your banners & full support advertisements seen before & during this event. If any sponsors want full light on their respected product, then that may be an option as well for the full (350k) total specified earlier? I'm looking forward to hearing from any companies willing to work on this cross promotion! This event will be filmed & televised on cable at a later date, yet to be specified. Sincerely, Roan Haye, The Dilena Group. NY. 718-676-4908 9AM - 5PM | |
| jannet | 8/7/11 |
| I work at mc.donalds for about 2yrs, in brooklyn ny 1403 mermaid ave. The store manager does not give care about nobody... I've told her for da past months i can not wrl past 9pm and its like im telling her yes i can wrk past 9... I live 2hrs away and she n the owner are aware of this and do not care about my safety... I went from having 5 days to 3 and asked why she replyrd you complain to about leaving earlu and i responed yes because you have me work padt 9pm and at that time trains run local and you expect me to be here the next day early.... If i was the manager i would care about my workers.... And not respond i dont care... | |
| | 7/12/11 |
| I was in your Coal Run Mcdonald's 7/11/11 today the crew is friendly and helpful . The one's they have for Managers is the problem. Yelling at employees in front of customers . | |
| heather | 7/13/11 |
| I went to the McDonald's in sherman, tx the lady who took the order was nice but when we came to the window where u pick up the order the lady didn't even acknowledge that we were there. She just gave us our order and shut the window. Can u say rude! | |
| Ms. Porter | 7/15/11 |
| McDonald's in Martinsburg west virginia,it the worst I ever been to the store manager Jean Light regional manager Becky Honeycutt including a host of employees are on some type of drugs and mcdonalds us suppose to be for the community I recently quit mcdonalds due to these reasons I've never seen an establishment as this one I never want to eat at another mcdonalds nor work at one I loved that job but people like that give the place a bad name. | |
| Brad Carr | 7/19/11 |
| I went to McDonalds here in Garfield Heights,Oh.Today for the last time ever.I got a double cheeseburgr and a mango pinaple smoothe.The burger was very old,hard and cold. When I went back in to speak with the manager. She was very rude wouldn't refund my money or give me a fresh burger.The quality of food is very very bad anymore and the service is the worst ever. I hhave complained before to the manager as well as others and nothing is ever done.I wish they would just close it down that would be the best thing they can do.I will never go to a McDonalds ever again not matter where it is. | |
| Mike Henry | 8/4/11 |
| This along with a photo of the woman in question was posted on Facebook, My Jackson was the manager on duty and then posted this to his fbook page. I cant believe such a big corp would allow their emplyees to be posting anything involving the restaurant on any social network, let alone bad mouthing paying customers.. im totally appauled Joshua Jackson This lady rolled in the store like this!!!! TT (TRAILER TRASH) BA HA HA HA HA HA HA HA HA HA HA AH HA HA HA HA HAH Mobile Uploads | |
| Tasha | 7/23/11 |
| How can u work at a McDonalds for a year and u are told to tell when u take off even when u do ur job u cant get but two days a week and i have ben working here for a year still cant get but two days with a family to rise thats crazy i call today early like they say and still get dis respected every time i do my job and do it good i never get a brake never get 40 hours a week thats ok | |
| grandelou11 | 7/27/11 |
| I WAS HAPPY TO READ OF MCDONALDS ATTEMPT TO SERVE HEALTHIER FOOD-YOUR BULL GAVE ME A GOOD LAUGH---ALTHOUGH I NEVER EAT LUNCH OR DINNER ITEMS AT YOUR RESTAURANT I DO ENJOY THE HOT CAKES IN THE MORNING---I HAVE ASKED AND WRIITTEN YOUR OFFICES ABOUT SUGAR FREE SYRUP AS I AM A DIABETIC --I ALWAYS GET SOME ANSWER THAT MAKES NO SENSE--THIS WOULD BE SUCH AN EASY PROBLEM TO SOLVE---IT WOULD BE SO EASY FOR YOUR SEVERS TO SERVE PACKET OF SUGAR FREE SYRUP AS AN ALTERNATIVE----ITS VERY EASY TO OBTAIN SUCH ITEMS AT OTHER FAST FOOD ESTABLISHMENTS SUCH AS WAFFLE HOUSE,PERKINS FRISCH ETC GOODLUCK WITH YOUR APPLES | |
| anthony t. | 7/27/11 |
| I feel that the commercial for the mango pineapple be taken off the air. I feel its very racist. Being all african American and no whites. More and more of the commercials are Being more racist leaning towards blacks. I'm sure this will Cause a problem with the "black community" but if they can Call racism why can't white people? | |
| Curtis starr | 7/28/11 |
| Hi my dad worked for mcdonalds for 17yrs , he was told by doctors he had mouth cancer , he late for work so thst he can make his treatments, well in july 2011 my farther came into work let again from his treatment and the asstistant manager excepted his paper from the doctor but the head manager sent him home and fired him .. My dad has given this mcdonalds 17 yrs of service and his medical dont even cover his treatment .. My dad so upset and we have a lawyer that will be contacting mcdonalds corporate about this situtation .. This mcdonalds. Is in mckees rocks pa 15136.. Im really tryin to contact mcdonalds cause the people at mcdonalds got smart and told me to do what i have to do.. Im tryin to be very civil about this , but i really dont think mcdonalds would like to see a article in or on the news about a employee who worked for mcdonalds for 17 years fired for goin to his cancer treatment and mcdonalds wont medical coverage dont work .. Please contact my office 724-809-7131 | |
| Dorothy E | 7/31/11 |
| 8700 South Blackstone..Chicago, Illinois ---Mcdonalds.The worst service I have even seen in my 62 years of living. The employees seen to be trained in impoliteness and the managers are even worst. On many ocassions, I have asked and witness customers asking for assitance in correct their orders...the only thing the managers says is HAVE A NICE DAY!!!! I have five granchildren. when they visit me, they want to go to McDonald and this one is walking distance from my home. I will no longer contribute my money and get abused by the store's employees any longer. The employees act like they are doing me a favor by taking my order. and If your order is wrong, so be it!!!! Who trained them? My grandchildren visited me last night I got into my car and drove to another McDonalds to get them their favorite food. Again, I refuse to spend my money and get abused, too. I have heard from many neigbors and they describe the same problems. The worst services they have even seen and the employees are a TRIP. | |
| A V | 7/31/11 |
| Your McDonalds in Tarboro, NC TRUELY needs some Improvement In its Customer Service. My kids and myself had to sit and listen to one of your employees Yell out racial suggestions while we ate our food today at this establishment. I have taught my children NOT to be prejudice and I DON NOT appreciate what was said even though it was not said DIRECTLY to us We were THE ONLY people there that were of our race and I WILL NOT BE BACK!!! However, I feel that it is important for you to know of this matter before it gets out of hand! | |
| Yonas Teshome | 8/1/11 |
| There is no Macdonald Restaurant in Ethiopia! How to open then? It will be a good business. Ethiopia has many places to visit and it is highly recommended for MAcdonald to open its new restaurant in Ethiopa where there comes many foreign nationals for many purposes but especially for meeting and Tourism. Most of them asked us if we can supply them with MAcdonalds but we told them no wecouldn't! Please tell me what shall i do for this request by the foreign nationals. you can use my email to tell me what to fullfill to open this famous restaurant yonasteshe@gmail.com with best regards | |
| Rick Hardwick | 8/2/11 |
| I've done work at 2 corp. Mcdonalds for MCO Hospitality, I have 1200.00 bad check.The Mcdonalds are in Orlando by Midevile times attraction. Thank you. | |
| Tammy Davidson | 8/2/11 |
| I was at your location 7412 North Oak Traffic Way in Gladston Missouri & it was so dirty,, we went at 8:21pm and there wasnt anyone in there we ordered our food went to get a table walked around to EVERY table not one table was clean, we had to ask for a table to be cleaned then the floor was VERY dirty as well so my Aunt asked them to sweep the floor from the table we were at cause we didnt want to step on any food, they acted like it killed them , I will never go back to that place again, plus the first place we ordered i wanted a cheese burger & my Mom wanted a double cheese burger they only rung up my cheese burger, they wasnt even paying attention either that place needs to be retrained ,,,, wish there was a spot for 0 stars cause 1 star is to good for them .!!!!!!!!!!!! | |
| Betty Finkelstein | 6/21/11 |
| I love Mcdonalds. They have the best ketchup. thank you. | |
| Anonomous and mad | 6/21/11 |
| Strasburg, ohio rest. If you would like to make more money at your 24hr location, tell your midnight staff to be nicer. My coworkers and i who work midnights at a nursing home in the are, stopped going there because they are sooooooooooooooo rude! | |
| Dennis Hoover | 6/23/11 |
| I was on my ice cream route this early a.m. and stopped at McDonalds on Independence in Charlotte, N.C. I purchased 2 egg Mcmuffins and a large coffee and was eating them on down the road. The first bite didn't taste right but I continued with the next one and it tasted spoiled. I pulled my large Deluxe Ice Cream over and called the McDonalds where I purchased it and asked to speak to a manager. She spoke a foreign language and never understood that I was concerned that the Mcmuffin could be spoiled and needed to check the other's before someone got sick. I have been going to the bathroom and concerned about this matter....not to mention I lost money and still am hungry. Please make this right because I travel everyday and frequently visit your restraunts. I will take my business elsewhere. Thanks, Dennis Hoover (704) 450-8360 | |
| Dennis Hoover | 6/23/11 |
| Please remove my cell number before putting my letter on here. | |
| Ry Presley | 7/2/11 |
| Yes tonight I went to the Wal-Mart and bought some groceries and decided to go to mcdonalds In Mckinney,TX. I heard threw the grapevine Chicken Nuggets were 20 for 4.99. You really WOWed me with the price like that. That's what got me in the door. I go to get my food from the manager nice gentlemen, I ask for 6 of the Hot Mustard he told me it's a policy he could only give me three for a twenty piece nugget. I'm sorry i have worked in the restaurant industry for seventeen years. Their is a reason my restarant is in the top forty eight in the nation. I don't count pennys like that. I felt like i was at a mcdonalds in south Dallas. What's next are they gonna charge for salt and pepper??? If anyone has had one of these experiences feel free to contact @ ryanpresley@ymail.com P.S. When i was born a week later i went to McDonald's and had a cheeseburger happy meal. Mcdonald's means alot to me. | |
| gilbert violante | 7/3/11 |
| 57 empire blvd. brooklyn,ny has the poorest management I have ever seen. I see why the workers are rude and nasty it's because the manager was rude and nasty on Sunday the 3rd at six am. I will never go there again. Some people just forget where they come from. | |
| bruce | 7/3/11 |
| 2607 south kings hwy, myrtle beach, sc the worst customer service i have ever scene, rude manager, order was not correct and was told whatever from the manager after asking to complete my order, dinning room waqs nasty dirty, no sweat tea in lobby when the manager said there was and had to show him it was empty, confusion behind counter, looked like nobody new what they were doing.!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| jody hare | 7/4/11 |
| On July 1st 2011 my famlily and i stopped for dinner in your Tullahoma Tn 37388 store and it was terrible the food was wrong and not good the store was dirty not just dirty but totally nasty!Food all over floors and tables soda areas soda everywere we did complain to manager and his response was next time you come in the food will be free but at that rate there will not be a next visit.We have lived here for 15 years and spent lots of money in that store but the last few visits we have made has been bad. chances are we will not go back for a long time untile someone can get a handle on this.There has been many other complaints from friends and family that will not return. | |
| Diana | 6/24/11 |
| Two weeks ago, I went to pick up Hot Fudge Sundae's for the office staff and I was told they were out of ice cream. Today, I went to get 4 Hot Fudge Sundae's and as the girl turned around to get them the Manager kept telling her that she wasn't going to get 4 out of there. She did, but my point is how do they run out of ice cream during the summer. Do they not know how to fill the machine up? This was at the location at Hausfeldt Lane in New Albany, IN. | |
| Martha Laney | 6/25/11 |
| Your McDonalds in Falkville Alabama will put you out of business cold food thats been sitting for hours, someone needs to sue you people. I sincerly hope you lose your customers before they become deathly sick because of your food and the way it is handled. | |
| D. RIVERA | 6/27/11 |
| I WORK IN THE MCDONALDS IN SAINT CLOUD, FLORIDA I BEEN THERE FOR 3 YEARS AND IM BEEN DESCRIMINATED AGAINST FOR BEING GAY BY THE MANAGERS AND THE AREA SUPERVISOR DANIEL MARTINEZ I CANNOT BELIEVE THAT A PLACE THATS SUPPOSE TO BE FAMILY ORIENTED YOU HAVE PEOPLE THAT STILL DESCRIMINATE WHEN IN NO MOMENT MY HOMOSEXUALITY HAS GOT ANYTHING TO DO WITH MCDONALDS HE SHOULD BE FIRED I LEARNE THAT IN THIS LOCATION IS NOT WHAT YOU KNOW FOR THE COMPANY ITS WHO U KNOW | |
| Leonardo Aruca | 6/29/11 |
| Mcdonlds is no good no!..How are you Doing no Good!!!!!!!!!!!!.......... | |
| mike evans | 6/29/11 |
| I went to McDonalds at Logan WV, ordered breakfest to go, when I took a bite from the gravy bowl there was big piece of plastic in it, the size was approx. 3/4 long & 1/2 wide, any smaller & I would have swallowed this.I returned to the resturant the same day & explained the situation to the shift manager, three days later & no return call, I called McDonald's headquarters & now we'll see what happens. | |
| rhonda stevens | 6/29/11 |
| I went to a mcdonalds in homewood il on 3132 west 183rd street with a buy one get one free anysize smoothie and wasnt told that they wasnt accepting that coupon, which i printed off the computer, until i got to the drive thu window to pay and i was also informed that they stop taking them yesterday. If that was the case then i should have been told when i was ordering and informed them of this coupon. I feel that i was treated unfairly because the manager/owner dont want to give away free things . One customer gone withe a family of 4 that enjoys your foods. Thanks for saving that 3.29 and losing loyal customers | |
| K. Johnson | 6/10/11 |
| On Wednesday, June 8, 2011, myself and 3 of my employees were in Benton, KY on business. We were all professionally dressed and in a good mood, talking and laughing as we exited our vehicle. We went into the McDonald's on Commerce Blvd, and waited in the line that only had one customer in front of us with a baby. As we waited the young man who was behind the counter finished with the customer and asked her to stand there and wait for her order, he never acknowledged our presence. A new woman walks into the store and proceeds to go up to the counter from my right side and the employee says to her, "How can I help you". Being that I am the one in the front of the line, I say "we're standing here waiting for service" and the employee continues to help the woman and still continues to ignore my presence. By the way, I and my staff are all African Americans. One of my employees then says to me, hey look they have a sign on the wall that says " We Reserve The Right To Refuse Service To Any Individual. I took a picture of this sign in my phone and stated to the employee that we came to spend our money just like everyone else. He still ignored us! At this point a man and woman from FEMA, walked in and proceed to the counter. The gentleman says to me, "have you been helped yet"? and I respond that they won't serve us. The McDonald's employee then says to the man, are you guys from here? and the man said no, we came from Philadelphia. Both the FEMA employees where Caucasion as well. All I can say in regards to this matter is that I've never experienced anything of this magnitude in my 46yrs of living and I find it to be the most insulting thing. African Americans, have helped to build McDonald's just like every other nationality has. I've had the priviledge of eating in McDonald's as far away as Japan, and have always been a fan, but this incident has curled my stomach and my pocketbook so that never another penny of my hard earned income will be spent in any McDonald's facility EVER! We've contacted the store directly and spoken with them, but nothing is being done to correct this matter, so we are now getting a lawyer to handle this matter, because no one should be treated this way. | |
| silke | 6/10/11 |
| THe McDonalds in the Palmyra, Pa area is by far the worse McDonald's I've EVER been in. Today there were 9 employees behind the counter, one register out of 4 open, 4 people waiting in line for their orders to be prepared, 5 people in line for their orders to be taken. It seems as if the employees behind the counter didn't know what they were doing. They have remodeled this McDonald's and the inside looks great but the service is absolutely terrible. It's not the first time it's been bad, it's EVERY TIME! Someone said today that was waiting in line they would fire everyone back behind the counter and get someone in charge who wanted to be working there. Gives new meaning to the words "fast food" I will NOT return to this one again. | |
| judith montalvo | 6/11/11 |
| why doesnt this mcdonalds accept debit cards? its been like that for over two months. (5302 N Garland Rd) i never have cash with me so this really bothers me. i really hope you guys take care of this because me and my family like going to mcdonalds after church. i dont see why i have to go to an atm before i buy food at your restaurant/ | |
| Shannon armstrong | 6/11/11 |
| I would like to file a formal complaint again McDonalds on black rock turnpike Fairfield ct I spent over 15 dollars Today We typically go their three times a week The manager there then informed me that in order to get THREE sauces for my entire order that I must pay 25 cents for each one?!? I graciously did, and when I pulled up to the window to get my food they didn't give me my sauces I stopped and asked where they were their answer was that I didn't pay for it and that I needed to give them more money. I asked for the manager and he then gave me the sauces. After I called back with my father Sean who sells trucks to the corporate business, then manager said to my father that is the way things are, there is nothing he can do. And hangs up the phone. This is un characteristic of McDonalds as I know them to be. Being a long term customer since the opening of the first Mcdonalds in Toledo Ohio, for which we have original memorabilia. If this is the way that you would | |
| Tiffany Embling | 6/11/11 |
| the McDonald's in Lebanon TN off Main St. is by far the worst I've ever been too. Every time I go there I have problems. Today being the worst. I go there at least once maybe twice a week for a hot caramel mocha. My fiance and I ordered a large hot caramel mocha w/ one shot of espresso and extra whipped cream. We paid, got to the second window and we were given an iced caramel mocha. My fiance said that's not what we ordered "I said hot"... the lady then proceeded to argue with us saying this is what you ordered. We then reassured her that's not what we ordered (I think we would know). She tells us to pull around and wait so we do so. Then a lady comes out (I believe a manager dressed in a white shirt and black pants) with a HUGE attitude giving us the same drink. When my fiance said that's not what we ordered, why would you bring the same drink back to us, she raised the drink back like she was going to throw it, she yells at him loudly this is what you ordered, this is a caramel mocha. I interrupted saying we said hot. She storms off cursing swinging the door open. So my fiance goes in and she's standing there talking about us to other employees saying how rude we were and how we jumped her. My fiance said ma'am I'm standing right here I heard everything you said and we did not jump you (how can we when we were in the car and her on the outside of the car). They re-made our drink and we left. Yes we paid for it. This is the way we get treated. How dare she. This all took place around 2:30pm on 06/11/11 and almost made me late for work. I wouldn't even give this place one star. | |
| Choulo Abounds | 6/12/11 |
| I have HAD IT with the McDonalds on Desplaines Ave & Madison St. in Forest Park, Il. This place is just a joke..no one who works ( another joke who works they are all on cell phones ) cares about customer service.Please do something with this place..waiting in store for constant screw ups over 12mins. .Drive through.. oh pleeeze one distaster after another..gas prices are to high to wait for all the nonsense that goes on here..They are suppose to open the store at 4:30 am..yeah right ..someone forgot to seem them this memo. I'm writing local newspapers, and media about this ..some has to come and see this to believe it | |
| anonomous | 6/12/11 |
| I feel that mcdonalds manager on 3013 columbia pike in arlington v.a are being racist against its african american employees.they only have 1 black guy working there and they treat him like an animal they disrespect him and call him names in there native language and accuse him of steling money.I havent found any problems with him if you ask me he gives the best customer service i had in a while i think its unfair and would appreciate if corperate offices would look in to this matter or they would lose alot off regular customers. That come there just for his being so nice to. Them | |
| deannie roessler | 6/13/11 |
| Yesterday the worst day I have ever experienced in a restaurant happened in Tallahassee, Fl at McDonalds 3817 N. Monroe St. I spent $46.98 on lunch for my grand children to get the most horrible food-fries cold, hard and awful tasting, in the bag with my 2 salads were dirty napkins used to wipe up ketchup that some employee placed in there and wrong salad dressings-they made me park and wait for the food. They give you the drinks and mcflurries and then tell you to park and wait. Not one word of apology when I ask for the manager I was told he was not there. I came home and called again to talk to a manager and was told he was not there. The least McDonalds could have done was refund the money-my grandchildren will never go to McDonalds again. | |
| Jackie | 6/14/11 |
| Holly Springs, US 78 W. Exit 30 is the filthiest restaurant. There was orange soda dried on the floor. Slippery! Condiment station filthy. Windows and doors filthy with greasy hand prints everywhere. Toilets filthy!! | |
| DOC ENGEL | 6/14/11 |
| WENT TO LAKELAND FL STORE #20240.ORDERED 2-#2 MEALS WITH SMALL COFFEE'S. CHARGED $ 1:19 EACH FOR THE COFFEE'S. SAT DOWN TO EAT & SAW BIG SIGN IN WINDOW. SMALL COFFEE $ 1:00. WHAT ?? WENT AND ASKED CASHIER & SHE SAID '' I MUST HAVE HIT THE WRONG KEY '' SHE WILL BRING ME THE MONEY OVER. I ASKED THE PEOPLE NEXT TO US ABOUT IT, THEY HAD THE SAME THING FROM A DIFFERENT CASHIER, SAME STORY. WRONG KEY. SOUNDS PETTY, BUT THE SIGN & TV HAS BEEN UP FOR WEEKS. O IT GETS BETTER. THE OTHER COUPLE TOLD SOMEONE ELSE & SAME THING, SHE GOT BACK $0:45 CENTS [ 2 COFFEE'' ] OUR SERVER BRINGS US BACK '' ARE YOU READY '' $0:90 CENTS FOR OUR 2 COFFEE'S. HUMMM! WRONG KEY AGAIN? I DOUBT WE WILL BE GOING BACK ANY TIME SOON, LIFE IS HARD & EVEN HARDER WHEN YOU GET CAUGHT DOING THIS TO CUSTOMERS. LONG TIME CUSTOMERS AT THAT | |
| B Arnold | 6/15/11 |
| The MacDonals in the super Walmart in Griffin Ga. Is one of the Worst and Smells so bad. The Smell alone will make you not want to eat there. This Needs to be cleaned up or CLOSED!!!! A real Health Hazard. | |
| sara walker | 6/16/11 |
| To whom it may concern, I visited your drive thru at store#13402 on June 16th at 12:15 a.m. traveling home from alpharetta, ga. Because it has been multiple years since I have eaten at any McDonald's, due to a previous McDonald's bad experience, I was hoping to have a more pleasant experience than in the past but unfortunately that was bot the case. Upon our arrival we were unpleasantly greeted thru the drive thru intercom by a female. We placed our order after she repeated it incorrectly twice back to us she rudely told us to pull up to the 2nd window and mumbled something under her breath. We waited behind another customer for more than five minutes. Once we pulled up to pay and retrieve our food she asked again for our order....and had yet to even place the order in the computer....in the process of taking our order for the fourth time...she still repeated it back to us incorrectly...and then shut the window cutting us off in mid sentence. When she returned to the window and we told her we still had more on our order..she acted extremely inconvenienced and continued to be short toned and rude. She has now been given the order which consisted of: 1/4 lb burger, small fry, mcflurry, chicken nuggets meal, two cheeseburger meal and 2 Apple pies plus sweet and sour sauce and bbq sauce, approximately 8 times. When we received our bag of food there were NO STRAWS, NO BBQ SAUCE, NO SWEET AND SOUR SAUCE, NO APPLE PIES, and she said no ice cream when the mcflurry was ordered. So, needless to say, we will never go to another McDonald's restaurant again. Although convenient, not worth the headache, the terrible customer service and mediocre food. I have worked in restaurants for well over 10 years and I do realize that mistakes are made, however, this was complete carelessness, laziness, ignorance, and all around piss-poor service. In fact id much rather eat old man toenails dipped in sewage than ever have to encounter a McDonald's employee again. You may want to look into hiring staff that are better suited for serving the public. Best, Sara Walker | |
| Gloria | 6/18/11 |
| I asked for a large or medium cup of water at The mcdonalds in the walt Whitman mall in long island . O was told I would be charged for the cup. How about if I bought an apple juice, I asked. Sorry , I was told by the manager, I would still have to charge you. He told me the mcdonalds near by does the same thing. I asked if they were both owned by the same person. He said yes. I have eaten at Mcdonalds all over the country and this is the first one that has asked me to pay for a Cup of ice water, disgusting! | |
| Leslie | 6/18/11 |
| I have to say that the mcdonalds i go to is horrible. The nigjt shift manager has no care or concern for customer service. I live in el paso tx, I visit the location near societies tx. I stopped going there 4 months ago thinking that they would fix the problem. I was wrong. The service and the food just got worse. I always order a bunch of mcdoubles and large fries. The food is never consistent, just the poor service. The fries are always loaded with salt and the doubles never have onions. Last night had to be the worsy, i ordered two apple pies only.to discover the pies were 8 hour old. Hard as a rock. I personally believe the service will never improve. I have called the store manager several times with no results. Horrible service. Bad management. Disgusting food. | |
| ROBERT E. GREENE | 6/7/11 |
| I RECENTLY VISITED ONE OF YOUR RESTUARANTS OF WHICH I'VE DONE MANY TIMES BUT ON THIS ONE OCCASSION I DECIDED TO STOP IN THE MEN'S RESTROOM TO WASH UP AND I WAS APPALLED AT THE UPKEEP OF THIS FACILITY. IF THERE IS ONE THING I CAN'T STAND,IT IS A PLACE THAT SERVES FOOD AND THEIR BATHROOMS ARE SO FILTHY THAT I DON'T EVEN WANT TO WASH UP IN THEM. I AM NOT EXAGERATING. IT'S HARD FOR ME TO GO INTO DETAIL BECAUSE I DON'T EVEN LIKE TO THINK ABOUT IT, BUT I'LL JUST SAY THAT THE COMODE WAS COVERED WITH DRIED URINE AND FECES AS WAS THE FLOOR. IT WAS SO BAD THAT I DECIDED TO EAT SOMEWHERE ELSE. NOW I KNOW SOMETIMES A RESTUARANT GETS VERY BUSY AND CANNOT TEND TO CERTAIN THINGS RIGHT AWAY BUT I'VE BEEN IN THE RESTUARANT BUSINESS AND I COULD TELL THIS WAS A CLEAR CASE OF NEGLECT. BY THE WAY, THE RESTUARANT WAS NOT EXCEPTIONALLY BUSY. THE STORE OF WHICH I SPEAK OF IS IN LUTZ, FLORIDA AND I BELIEVE IT IS ADDRESSED TO STATE ROAD 41 RIGHT NEXT TO SOME RAILROAD TRACKS. AND LET ME JUST SAY THAT THIS NOT THE FIRST TIME I'VE ENCOUNTERED A POORLY MAINTAINED MEN'S BATHROOM AT ONE OF YOUR FRANCHISE. I GUESS THIS TIME I HAD SEEN ENOUGH THAT I THOUGHT SOMEONE SHOULD KNOW AT A CORPORATE LEVEL. THE REASON I DID NOT APPROACH MANAGEMENT IS THE DAMAGE WAS DONE.........WHAT'S THE POINT. THE BATHROOM'S SHOULD BE CHECKED, PROBABLY, EVERY 15 MINUTES MAINLY BECAUSE OF MCDONALDS BEING KIND OF A PLACE THAT CATERS TO KIDS, AND KIDS CAN BE PRETTY DESTRUCTIVE TO A BATHROOM. I'VE ALWAYS THOUGHT OF MCDONALDS AS THE LEADER IN FAST FOOD SERVICE AND WITH THAT I EXPECT THEM TO BE A VERY CLEAN RESTUARANT THROUGH AND THROUGH: KITCHEN, DINING AREA, PARKING LOT AND BATHROOMS. I'M JUST SAYING, IF YOUR GOING TO BE THE BEST........BE THE BEST! TO WHOM IT MAY CONCERN. P.S. THE FOOD IS EXCELLENT, ESPECIALLY THE QUARTER POUNDER. | |
| jonathan lane | 6/9/11 |
| I'm an employee at the mcdonalds in Simi Valley, CA at store number 12323 which is on Yosemite Street. I've been working here for about 2 years now and recently discovered that almost all the managers and people who work on the grill are illegal in this country. Not to mention that anytime I work an 8 hour shift in the morning I don't get any of the breaks that are promised to me until the last 3 hours of my shit. The owners knowingly hire illegals as well because I have seen them having meetings on what to do when immigration comes by because they have been watching the store recently. All of the non-illegal employees are well underpaid and they treat us like slaves and almost worthless pieces of trash. I do not enjoy mcdonalds work in general but I find it a disgrace that this kind of work ethic is being used where I go and work hard for my money. I also know that even though I post this no one is going to care as I've complained to corporate before but this company thinks about money not customers or their workers | |
| T. Collins | 5/23/11 |
| I would like to know if McD sells bags of ice. I went to location #5960 in Chicago. | |
| pops | 5/24/11 |
| I was in the ur resturant a couple days ago may 22 2011 in the richmond va on chamberlyne ave and the people who work there are very rude and the place is very mismanage the manager wasn't very nice at all somthing needs tobe done! | |
| M. Timm | 5/24/11 |
| I want to know why when you advertise an Angus Burger meal for $5.00 That the McDonalds in Middlefield and Newton Falls, Ohio charge $5.99 and the one in Garrettsvile honors the price of $5.00. May seem trivial but in this day and age every penny is important. Especially to those of us on fixed incomes!! | |
| Anthony Kaiser | 5/31/11 |
| The "human resorce" person named suzanne of the Treasure Valley of Idaho should be dealt with as soon as possible or she will kill your company. I applied for work in all the stores and recieved a letter back saying that they decided to pursue other prospects. i had worked for mcd's in the past for 15 years so you can imagine how many people i have seen. in all my years of working i have NEVER been disgraced to that extreme. i will NNNEEEVVVEEERRRR EVER APPLY WITH YOUR CoMPANY AGAIN and i hope that you as corporate people would do something about this because i am sick and tired of people like her getting the upper hand on me when i dont deserve it. she is a disgrace to the mcdonalds uniform. | |
| bev | 6/1/11 |
| the drive thru in atascadero, ca is AWFUL!!! it is terrible to have two people on those headphones. One askes you if you would like to try --- and then you say: "no thank you" and begin your order. No one says "one moment please" you just continue on with your order and then when you are done, a new employee with second headset comes on and says " can I take your order". This is so irritatinng. also, not each employee at the drive thru window is kind. no eye contact, no smile, no thank you. just puts there hand out the window and never looks at you. something has to be done with the drive through situtation to obtain better customer service. | |
| Erin Nakamura | 6/2/11 |
| I am a manager for the mcdonalds in mville, washington state and oh my goodness ive been with this company for 5 years and have noticed that the "brand promise" does not matter and the value, contributions that this company has claimed to have, has been most def. Corrupted its so sad im accused of so much... threatened ! And fact is mcdonalds does not care about anything but themselves not even their statement "assume innocense", they are only for stock purpose, numbers and bonus'. Its so unbelievable how Ray Kroc made mcdonalds to win not to fall under greed, pride, selfishness, and demonic features but sad to say everyone is so completely blinded by it, cant even comprehend the truth. Wow frustrates me to see so many complaints and nothing is happening unfortunate and most of all unbelievable that this has become the true VISION of it all. | |
| | 6/2/11 |
| BAD SERVICE, I BOUGHT 20 PCS. OF CHICKEN AND ASKED FOR BARBEQUE SAUCE , SHE GAVE ME TWO. THEN I ASKED FOR ANOTHER 2 HONEY MUSTARD SAUCE , SHE SAID I HAVE TO GIVE HER THE 2 BARBEQUE SAUCE SHE GAVE ME FIRST, I TOLD HER I HAVE 20 PCS OF CHICKEN MCNG. CANT I HAVE 4 SAUCES, SHE WAS ROLLING HER EYES AND MAKING SOUND LIKE FFFFF SHE DIDNOT LIKE THAT I ASKED FOR ANOTHER 2 SAUCES . BY THE WAY MOST OF PEOPLE I KNOW THEY COMPLAIN A LOT BUT NOW I FACE IT MYSELF. REST. IS IN TOLEDO -OHIO POOOOOOOOOOOR SERVICE . | |
| Wendy Van Bergen | 6/3/11 |
| I live in Princeton,MN and McDonalds is the town joke! I would want to know if the entire town talked about how bad the service is in this location. We eat here alot because there are not many choices. We counted how many times in a two week time frame how many orders were wrong. Or should I say that we changed it to how many times it was right, that was easier! 4 out of 6 times the order was wrong. Seriously how hard is it to read a screen. YOU NEED TO TRAIN THESE 16 year old kids! It's not their problem its the managers that must not teach them how to do the job.They all can't be that stupid! | |
| Ls1 | 6/4/11 |
| It is life stop cring it's not a race thing or anything else and if u ate the food after watching someone using cleaning supplies then u are an ASS!!! Why come home and send a post? Talk to the MANAGER like any adult would do.... FYI keep an eye out any person can see if a floor is wet.... Stop looking for hand outs!!!! | |
| John | 6/5/11 |
| Today's experience at the McDonald's in Storm Lake Iowa was absolutely the worst experience I could ever have.It was extremely confrontational with this manager about my burnt eggs, that were not eatable and thoroughly disgusting dripping in grease and the manager said she made them herself. WHAT DOES THAT SAY? She became extremely defensive and outrageously confrontational with me right away, instead of making a decision to make it right and to please a customer. After I complained at the counter that my eggs were totally disgusting with this unprofessional person, she came to my table to harass me even further. She said if you don't like it here, you can leave.( for complaining about burnt eggs ? ) I said I would leave after I eat the rest of my breakfast, which I could barely even eat, either after that experience. She said I want you to leave,I said I will be glad to leave after I am finished. She said if you don't leave now,she would call the police.I said do what you want to do, just leave me alone, because "you are the worst person" I have ever encountered At any McDonald's. This person needs to learn a big lesson in life, and also learn how to treat people. She is in the customer service industry and needs to serve a customer with respect, instead of being confrontational with them. This person needs to learn the biggest lesson of all,,,, " TERMINATION " Maybe then she would learn to how to serve customers with respect. CORPORATE MCDONALD'S SHOULD SEND UNDERCOVER OFFICIALS INTO PLACES LIKE THIS ONE TO COMPLAIN, AND SEE FIRST HAND HOW THERE EMPLOYEE'S ACT TOWARD CUSTOMERS. THIS PERSON NEEDS TO BE TERMINATED IMMEDIATELY. | |
| Sharon Massey | 6/5/11 |
| I'm from Zanesville, Ohio and make many trips to a franchise of Mcdonalds on Route 40 west in Zanesville, Ohio. Many, many times my aunt and I have stopped at this franchise and requested either a chocolate milkshake or a chocolate cone, but always the ice cream machine is broke down, and this is almost a daily habit. We like the ice cream that your franchise sells and would appreciate it if we could get just what your company advertises. If this Mcdonalds franchise can't give the public what they advertise, then wouldn't it be a lot wiser to remove the item from the menu that you can't supply? | |
| Cord | 6/6/11 |
| My 9 year old son found a FINGER NAIL in his Mcflurry last night .... threw it away without telling me. I tried calling the owner of the store, she won't call me back. This is absolutely disgusting!!! Stay away from the store in Fayetteville GA on Glynn Street!! | |
| John & Marian Smith | 5/26/11 |
| On June 26th of 2011 we patronized your restaurant located at East Lake Sammamish in Issaquah, WA, via the drive-through window. When retrieving our order, we requested extra tarter sauce, having ordered a filet o'fish. The young attendant asked for extra tarter and was told by his superior they were out of tarter sauce. We actually heard her say this. Instead of taking a minute to provide us with extra tarter sauce, which we were willing to pay for, she basically LIED, telling the young attendant they were out. So, suffice to say, I walked the filet o'fish in and asked for the manager. I told him what had transpired and that we didn't appreciate being lied to. He, in turn, asked his staff to prepare a new filet o'fish, which we found once returning to the car that it was drowned in tarter sauce, rendering it just about unedible. At that point we returned to ask for corporate's phone number in order to lodge a complaint. Obviously, we won't be headed back to this particular McDonald's ever again. Employing personnel who are LAZY and LIE to those patronizing your establishment is not good for business; wouldn't you say? If I'm not mistaken, this person looked to be the assistant manager. She said her name was Pauley (phonetic) and actually laughed about our being disgruntled because we were lied to. She should be reprimanded and consider another line of work because the service industry doesn't seem to be suited for her. You folks need to screen your employees better. | |
| ignacio valadez | 5/27/11 |
| Today my grandson, ask me to take him to mcdonalds for breakfast we him and i, ordered our food the total came to $9.05 i pick up the tray and realize we did not h have any water so i went back to the register where the lady that took our order and ask for a small cup, glass, for water.the reply was that,ll be $0.35 so i asked very polaitly why te charge and she answer its the policy of this store yet another employee came very aggresivly to state this is the order we got,names teresa,catalina | |
| Ava Upshaw | 5/29/11 |
| They are the worst place you could possibly go. STAY AWAY! I'm only 10 and when my daddy visited,we went to McDonald's. I got so sick, I almost went to the hospital! Please stay away!!! | |
| Nick | 5/20/11 |
| I was visiting Mcdonalds on Worthington-Galena Rd in Columbus OH 43085 and today I noticed one of their employees was very upset an sick at the same time. He stated he was diabetic had not had a lunch or break all day and that every one was denied a lunch and break by the corporate mananger that was in the store location today. I further probed him he stated this happens often where they are refused breaks and lunches because they are very busy. This is very sad to see this taking place in America. People should not be treated this way in America. Needless to say that McDonalds has lost my business for a while. I dont see to need to support a business that does not support their employees. Although this does not speak for every store but this makes Mcdonalds look bad as a brand. And I plan on reporting this to the Dept of Labor as the manager of this store location needs to be dealt with. This is not acceptable!!!!!! | |
| | 5/21/11 |
| The mcdonalds in longwood fl on 434 is the worst mcdonalds ever. I have no clue how this place stays above ground considering the people who work there. How do these people dress themselves? I understand you work at mcdonalds and you get paid 6 dollars an hour but atleast leanr how to put together a proper order. Maybe they just cant read though so i understand, and i guess the CEO's of mcdonalds cant either bc of all these horrible comments and nothing changes. If u work at mcdonalds i hope you read this and know you are retared | |
| Mrs. Suellen Shea | 5/21/11 |
| THANKS for Keeping Ronald!!! So glad you didn't bow to the pressure from the "food police" and diet wackos. We are getting damn sick of all these people telling how how to live our lives-- what to eat, what to wear, what to drive...and ad nauseam!!! We have 4 children & 6 grandchildren who have enjoyed visiting McDonald's all over the country AND THE WORLD for decades. NONE of us are fat and we can enjoy a McDonald's meal whenever WE CHOOSE because we don't sit on our duffs all day & get obese. WE'RE ALL HARD-WORKING AMERICANS. WE'RE THRILLED YOU STOOD FIRM & DIDN'T LISTEN TO THE FOOD NAZI'S. Wish more companies would do that! The Shea Family in California & Colorado P.S. - When we were stationed with the Marine Corps in Japan in the mid '80's it was SO NICE to find a McDonald's there --- a "taste of home" for our kids. | |
| cjsetera | 5/22/11 |
| I was suprised and disappointed to see that none of your locations in the greater las vegas area don't sell the bagel breakfast sandwiches. These are my favorite and it is the only reason I ate mcd's for breakfast. Please consider bringing those options to las vegas. Thank you. | |
| karolann | 5/22/11 |
| the mcdonalds on 19 and ridge rd. in NEW PORT RICHEY, FL. was CLOSED when i went there at 12:30 AM on march 23rd 2011. it says its open 24/7 ?!? i was craving an angus burger and just put the last of my money in for gas, come to find out when i get there, they are closed. this is bogus!!!!!!!!!!!! i am definitly thinking of dropping mcdonalds as one of my most convenient fast food places to eat !!! i hope i get a reply !!!! | |
| Meghan | 5/14/11 |
| The manager of our mcdonalds is extremely rude and unreasonable. she grabbed my friend by the collar and cussed her out. i will NEVER be going back to that mcdonalds when that woman is there. I fear for my friend's life if we go back there. She should be lucky my friend's not pressing charges on her. If she EVER lays another finger on my friend, i'm calling the police. | |
| florence mccoy | 5/14/11 |
| my granddaughter and greatgranddaughter was at mcdonalds in tillmans corner on may 13th my great granddaughter wanted the toys you have been advertising on tv the zooables, well they did not give out that toy. i asked the clerk and she said not any more. i asked her why not she said she did not know, so i said then why are they advertized them on tv still have the stand still in the stores, again she said she did not know. your empolees need to be more informed, the children do not understand why they can`t get the toys if there not avilable.that is like false advertising.that mcdonalds is in tillmans corner in ala. | |
| | 5/17/11 |
| Your McDonalds on Hwy 231 in Hazel Green, AL is the worst McDonalds I've EVER had experienced, and I've been to tons of them, not only in the U.S., but in other countries as well when I served in the military. How this place stays in business boggles my mind. I've never had a worst experience ANYWHERE, not just McDonalds, but anywhere! HORRIBLE all around (food, service, etc). Since this place opened it's doors for business several yrs ago, to now, I can count on both hands the number of times they have actually got my order right. They ALWAYS mess it up, they ALWAYS give you cold or very sloppy food, and they NEVER give or so much as even offer napkins, condements, etc. You have to practically beg them. I've had burgers that they actually left off the meat, omlette biscuits (when they offered them) with nothing more than a mound of chives in a dried up, cold egg folded over them, which, btw, my dog wouldn't even eat. Seriously! I can't understand how they have not been shut down or even how no upper management has ever noticed this. I could go on and on, but my fingers are tired now. I will NEVER go there again, even if they do clean it up. It's sad but my kids won't even go there. Lol ABSOLUTELY THE WORST OF ANY FAST FOOD CHAINS OF ANY KIND!!!!! | |
| ERICCA SINGLETON | 5/17/11 |
| I WORK FOR MCDONALDS IN CARY NORTH CAROLINA 1805 NORTH HARRISON AVENUE FOR THREE AND A HALF MONTHS. WHEN I WAS HIRED I WAS TOLD BY THE STORE MANAGER AT THE TIME I WOULD BE GIVIN A FULL TIME SHIFT.I HAVE WORK REALLY HARD AND REALLY FEEL LIKE I HAVE BEEN THERE FOR MY MANAGER AND MY TEAM AND REALLY FEEL I HAVE BEEN TREATED UNFAIR THERE ARE LOTS OF LATINO'S WORKING THAT JUST STARTED AND HAVE MORE HOURS THAN THE CREW THAT HAVE BEEN THERE BEFORE THEY WERE HIRE I AM A AFRICAN AMERICAN FEMALE AND YES THE STORE MANAGER IS LATINO I CAN NOT SPEAK FOR ANYONE ELSE BUT THATS JUST A FORM OF DISCRINATION I WENT FROM 40 TO 50 HOURS TO 14 HOURS A WEEK BUT THE LATINO ASSOICATES HAVE FULL TIME HOURS AND JUST STARTED IS THAT FAIR? PLEASE RESPOND TO THIS MESSAGE MY EMAIL ADDRESS IS ERICCA_SINGLETON@YAHOO.COM | |
| Georjean Whipple | 5/18/11 |
| In the 50's we were warned of Soviets taking charge of how children were raised, we swore never in America...fast forward 2011.. now will America be any different if we let the few steal the joy of a small toy out of our childrens Happy Meals. Long live Ronald McDonald and the Happiness he brought to my children and grand children. Please Keep Ronald McDonald for the generations to come to enjoy! Thank you for all the happiness Ronald and Happy Meals have brought to Millions. | |
| Michael Vasquez | 5/19/11 |
| I saw on the news tonight that a letter was sent to the McDonalds corporation asking them to retire Ronald McDonald! I could not believe what i was seeing as Ronald is an international icon and should be left alone. I understand that as the years have passed our children have gotten larger however I do not believe that this is due to Ronald McDonald. Please parents it is not your children that are driving to or forcing you to turn the wheel of your vehicle into the McDonalds parking lot and there needs to be some discipline when it comes to telling them no!! Don't blame a company that has provided good food and fun for families for years and years for something that you have control over. Yes I used to work for McDonalds many years ago and I am very grateful for the experience as I learned a lot about being in a leadership role however even if I hadn't worked for the company I still believe that Ronald McDonald is not ready to retire and should not unless the company decides to without being forced to do so. | |
| Levi Roberts | 5/20/11 |
| my local mcdonalds (5515 SE ABSHIER BLVD BELLEVIEW FL 34420) has has a store manager that doesn't know how to run a store properly and allows her managers to walk all over their employee's. one manager in particular (pat) is very rude to the customers as well as to some of the people that work there at times that they aren't working. I"ve gotten to the point that if a certain manager isn't there i won't stay i will walk right back out, if Richard is working i have no problems in getting my food quickly and right! As much as i would like to i can't make him the store manager, from what i've been told he's been one before. | |
| Jodi | 5/11/11 |
| I would like to give a positive comment here! It's easy for people to complain when things are bad, but how about letting someone know when it's good? My family and I just visited our newly remodeled McDonalds on New Shackle Island Rd. in Hendersonville, TN for the first time since the remodel, and it's a winner! Thank you for making it so nice and fresh and new! There's more seating, the furnishings and floor look and feel cleaner, and it all just makes the food that much tastier! Very well done! Thanks! I hear you're rebuilding the other one in Hendersonville, too. I can't wait to see it!! | |
| Michelle Little | 5/13/11 |
| I have been in Greenville AL for 25 years and have recently got harassed every time I go to the McDonalds. I have made several phone calls and talked to numerous people about this problem, nothing has been done as of yet. I have a 2 year old son that screams for McDonalds and I have got to the point where I wont even take him because of this. I would appreciate something to be done about this problem! | |
| ANN WRIGHT | 5/13/11 |
| I lived in Tampa, Florida and I would like to commend your location on Kennedy Blvd, closed to Westshore mall. I frequent that location and every time the managers and the counter employess are always pleasant to speak to and great service. Once in all the years that i have been going to that location that my order was wrong. I called in and the problem was retified with in a few minutes. The only problem that I have is that I do not understand why Mcdonalds do not give their workers discount on the foo when they are off working. The teenagers only make minium wages and they work for a great company but they receive no benefit of food. I think that a better job could be done Thanks | |
| krystal m | 5/7/11 |
| hi, i live in North Battleford SK. and my little brother workes for the mc donalds in this town. now he has worked at mc donalds for almost 6months and this store is BAD not onlt to the costumers but to their staff!!! they donot have anything saying about the 160h permit and yet is saying they have it. ripping there staff off overtime hours.. also there was a bunch of people that moved here from calgery and are managers and they work up to 12hours a day and dont get overtime. and when this was brought up to the owners this girl was told that managers dont get overtime in their store. then this manager asked to get moved down to not be a manager and she was told that if that is the case that she mine as well look for another job caz theyll take it as she quit!!!!!!!!!!!!!!!!!!!!!!!! this iswrong really wrong... these people shpuldnt be alowed to be owners if this is how they treat there staff. also their costumers. please look into this store.. caz if you do you will not like what you find... oh when i talked to the guy that deals with the checks about this i was very discusted in the keep of the back where the food is made. the guys in the kitchen should have to ware gloves when making food. i say a guy pick his nose and then go ahead and make someone lunch.... that was nasty... im wanting to wright a thing on this mcdonalds and how unclean they are as well as how they treat people and how they refuse to follow the labour standerds... and yes the labour bord has already been informed and is looking into this big nasty mess... but this store in NOrth Battleford is making people rather go somewhere elce... and is bringing the restrant i work in better busness which is good for us however the things i hear from the people about mcdonalds is quite bad. i mean i heard bad things befor, but never like this since the new owners took over... i will never eat at this store agian after i saw this kid pick his noes and make food right after. this is by far the worst mc donalds ever. and i been to lots all around canada. please do something caz this is wrong. you want to have people like the store not get bad servis and buggersandwhichs right? thank you for your time in reading this | |
| Nuggo Martinez | 5/9/11 |
| THIS ISSUE WAS REPORTED TO THE DEPARTMENT OF LABOR ON 5/9/11 I worked for Pacific Arches Corp DBA McDonalds P/R and got short pay. My Employee #583 Below is a brief detail of my days and hours worked to help you verify my shortage. My Orientation was on March 17st from 9:00am to 1:30pm at the North Pine/Hwy 441 North location, McDonald 3455 N. Pine Ave., Ocala, Fl 34475. Friday March 18th worked from 12:00pm - 16:00pm Total 2.82 Saturday March 19th worked from 12:01pm - 16:01pm Total 2.80 Friday March 25th worked from 11:30am - 15:02pm Total 2.92 Saturday March 26 worked from 11.57am - 16.17pm Total 2.76 Friday April 1st worked from 11:57am - 19:23pm Total 6.93 Saturday April 2 worked from 12:00pm - 18:06pm Total 5.53 Saturday April 9 worked from 10:31am - 17:05pm Total 6.03 Wednesday April 13 worked from 12:02pm - 16:51pm Total 4.27 Monday April 19 worked from 12:10am - 14:59pm Total 2.82 Detail for total of 37.77 minutes. Check number and amount received: 12.18 minutes with ck #64368 $ 88.31 Pay Period 3/31/11 22.77 minutes with ck #64758 $165.08 Pay period 4/15/11 and 2.82 min with ck#65175 $ 19.29 Pay Period 4/30/11 According to Pacific Arches Corp my punch time summary report in their Store Manager's business system I worked only 25.59 minutes just in the month of April. By adding all of my worked hours are a total of 40.93 minutes. Manager refuse to pay, and executed a Trespassing Warning against us. This is how McDonalds believe "That making people glad is your business"???? This is my first job and my first BAD EXPERIENCE!!!!!!!!!!!!!!!!!!!!! | |
| | 5/5/11 |
| the mcdonalds in largo, md. SUCks! gave us old tea. and the line is aLWAYs wrapped around the building | |
| Sherry k | 4/27/11 |
| I love your southwestern salad but the black beans give me terrible stomach cramps, can I order it without the black beans | |
| John Sheehan | 4/28/11 |
| After viewing the You-Tube video showing the savage beating of a teen by a couple of sub-human thugs and the extent of assistance offered by the management and employess of the location & in light of the fact that a single elderly female patron was able to put forth more effort than the entire store I will have to reframe from being a customer of yours until you get your company & it's employees squared away. | |
| Irkcha | 4/28/11 |
| Please address my note to a higher management of the powerful financial and world recognized company such as McDonald's! !!! Please make your management aware that KGB in Belarus is using McDonald's name in order to make a bigger case and to hide opposition leaders and candidates for president behind bars for up to 15 years !!!! KGB reported that store was closed for 2 (two) hours during the peaceful protest against unlawfully self elected dictator Lukashenko on December 19, 2011. According to KGB McDonald's store lost $1,900.00 in sales. Please verify this incident on your end! Please help citizens of Belarus to keep right to choose their future! Please do not close your stores when you can proudly serve more customers without filtering them by their political orientation! Please Support Democracy in the last European country under dictatorship! Please do not disregard! Please help!!! | |
| Patty | 4/29/11 |
| The McDonalds on Charleston and Eastern in Las Vegas is the worst. I purchased $30.00 worth of breakfast items to take to work for the office on a Wednesday. The young lady that could hardly speak english asked if I wanted a large carry out bag to put the food in, and I said yes. She put the food in and I left. When I arrived at work of course only one third of the items I had purchased was in the bag. I called the phone number on the receipt twice to get a fax tone. I then called the manager number listed on the receipt and a lady answered and said that I could come back and get my food. I explained that I was at work and could not get it. She said that they would have it for me the next day and that I could come back and pick it up then. I did so and to my shock, the lady that said she was the manager named Steve on the receipt said that she would not compensate me in anyway and that it was my fault that I did not check my order prior to leaving the day before. Well I was so mad that I walked out and am writing the corp. headquarters about this. Thanks to that location, I will never and I repeat "Never" set foot in any McDonalds again or eat any of their products. Yea, and word of mouth goes a long way. | |
| Joseph C Carbone III | 5/1/11 |
| 1 May 2011 McDonald's Restaurant 7276 6315 Kenwood Ave. Rosedale, MD 21237 Re: Attack at Baltimore County McDonald's on 18 April 2011, The McDonald's representatives stood by and were heard mocking and laughing at the brutal beating of Chrissy Lee Polis. The man taking the video gave the attackers motivations of perverse fame. If the intervening individual was not secretly enjoying the beating, pretending to want them to stop, then he, with inept authority and an inability to take charge, invited further attacks by inflaming the situation with incompetence and weakness. They all are responsible, and they are McDonald's. The lack of quality in McDonald's hiring standards, training, and follow-up is where this company is neglectful. With $25 billion in profits last year, McDonald's cannot afford much of anything and certainly not responsibility for its safety, training, and competence. When she attempted to defend herself, the thugs, a large 14-year-old and 18-year-old, Teonna Monae Brown, ganged beat her. They were not merely kicking and punching her face and head, they were stomping her skull into the restaurant's tile floor. McDonald's responded and would have us believe: "Nothing is more important than the safety of our customers and employees in our restaurants," but the truth is nothing—including the safety of a few—is more important to McDonald's than its profits. Maryland's Atty. Gen. Douglas F. Gensler and State’s Atty. Scott D. Schellenberg should charge McDonald's and Mitchell McPherson, the franchise owner, for neglect of duties to the city, county, and state. The law should find the others imprisoned for the rest of their lives for their brutality and complicity. Lastly, such cavalier behavior by McDonald's would not have occurred under the historical corporate charter system that once governed the health of our states. Sincerely: Joseph C. Carbone III | |
| Carolnn Roberts | 4/25/11 |
| I just came from 1 of your drive inn and payed 14.00 for your angus hamburgers and frinch fries and coke.Meat was old and very bad. could not eat. wont be back. coke was so weak it was all junk.Would not fead this to my dog. French fries were cold. | |
| Consumer | 4/26/11 |
| Mc donalds in Dade City FL. cannot get an order right When Barbara is off. The drive thru has "NEVER" gotten it right. I only go to the store when she is there. Today they got the order wrong agian. I usually blow it off and just eat what they gave me. At a $ loss usually. But today I had it. I only went back, inside after driving 25 miles to the job, then back to make a point by showing the recipt. The mgr. behind the counter was nasty to me, called me a lyier, and refused to refund my $3.50 overcharge- Wound up asking me to Kiss her ass. So, I called corporate, and was told they would get back to me. So I told the girl I would stand in line and tell every-one to check their order- cause they cannot get it right- untill they called back. And I did, untill the real mgr. came out and told me to leave. There's more, but the mgr. Barbara is great! They have gotten it wrong 2 out of 3 times for the last 13 years. I'm fed up! And will not go back. If you have ever gotten the wrong order in Dade City drop them a line and back me up! The local police told me they've never get it right with their orders also! The patron should not be treated this way! Mickey D's has changed! Where is Ray Kroc? | |
| W. KELLER | 4/26/11 |
| SINCE WHEN HAS MAC DONE AWAY WITH FLYING THE FLAG? 2 STORES SAID THEY CAN'T FLY THE FLAG, SO I WILL NOT GO TO THEM. ONE IS IN MT ZION AIRPORT PLAZA AND ONE ON 22nd ST DECATUR IL. | |
| Fed Up | 4/22/11 |
| I strongly suggest the CEO of mcdonalds strongly condemns the behavior of the black community in how it treats whites at their stores. The video on Drudge is discusting. | |
| Ken | 4/22/11 |
| I saw a video of 2 black women beating a white woman because of slavery that happened over 150 years ago. YOUR WORKERS did nothing except to tell them to leave because the cops were on the way. What kind of punishment will be given to the employees who did NOTHING? I can't believe ANY American business would tolerate this kind of response from ANY of their employees. I eat in your restaurants practically every day and my kids a couple of times a week. Not any more until these "employees" are dealt with appropriately. I'm keeping up with this story but as for now I'm thoroughly disgusted, and you should be APPALLED. | |
| John Petushin | 4/23/11 |
| Due to the recent problems at McDonald's restaurants I no longer feel safe to bring my family to your stores , I will no longer do business with McDonald's now or in the future. | |
| Penny | 4/23/11 |
| I recently watched a video where a patron was beaten in one of your Baltimore facilities. Are you kidding me? Your employees (excluding the manager) just sat back and watched let alone video taped the whole fight. The manager stepped in for a "second" and attempted to stop it. An elderly lady did more to stop the fight then your employees. First of all the minute the first punch was thrown the police should have been called, second, when the two aggressive girls walked out the door the manager or employee should have locked the doors to prevent further issues. The manager needs to be suspended for a few days without pay for not doing anything more and the other employees need to be FIRED!!! I truly hope the girl who was beaten SUES your company for every dollar she can get. I also hope she can find a lawyer that will figure out a way to sue each of the employees individually for their roll in this and not protecting her. I used to go to McDonald's frequently, but after seeing this I will not be patronizing your facilities anywhere. I would rather starve than eat at your business. | |
| | 4/24/11 |
| Restaurant 260 in anderson south Carolina on north main street. The service was slow, and not very polite. The play area smells like a bathroom, and is not very clean. There was spiderwebs on the ceiling, and a hole with mold running out of it. The mens bathroom was not clean, the soap dispenser was broken and just laying there. There were flies and gnats flying all around where the drink/ condiment area is. Was very disappointed in the whole experience. | |
| shanna rae | 4/11/11 |
| i went to your locaton on midway road in dallas tx the drive thru person was so rude she rolled her eyes at me and did not even acknowledge me I had asked for the correct size drink she yanked it from my hand and then stood around complaining and rolled her eyes at me when giving me the correct size i contacted her supv and was not very pleased how it was handled ----------NOT LOVING IT and i will not make another trip to any mcdonalds again | |
| Sara Cohen | 4/15/11 |
| I visited your Mc Donalds in Brooklyn, NY on Coney Island Avenue/18th Avenue. I sent someone that did not speak English to get me 1 Filet Fish Combo, 1 Big Mac Combo And a 10 Pc Chicken Nugget (All Was Written On Paper) He came back and I got: 2 Big Mac's, 1 Filet Fish, 3 Drinks And No Nuggets. The price was over $23.00 for something I did not order. My husband went to the same Mc Donalds (who knows why) and ordered a 10 pc Chicken Nuggets and got only 9 pcs, when he went back to talk to the manager she would not talk to him and said she was busy (she was on her cell phone). This is not the first time I have had issues with this location and I will never, ever eat there again, nor will my employees. The corporate office and/or franchise owner needs to make SERIOUS changes or Mc Donalds will eventually close down. Even the one near my mom's house in the Coney Island, Luna Park area is horrible. I once witnessed the manager and an employee fist fighting. I will be visiting another fast food place for food. Sara Cohen Brooklyn, NY | |
| Ashley | 4/16/11 |
| I just wanted to say you have an employee at the Mcdonalds at 475 South Oxford Valley Rd., Fairless, Hills, PA named Chelsea. She is very friendly and courteous. | |
| BARBARA SHAW | 4/18/11 |
| THE MCDONALDS IN NORTH CAPE MAY, NEW JERSEY IS THE WORST ONE EVER,YOU ONLY GET A HALF CUP OF COFFEE AND IT'S VERY SELDOM HOT, I WANTED A $20 GIFT CARD AND THEY WOULDN'T SELL IT TO ME, THEY ONLY HAVE $25, WE CALLED ANOTHER ONE IN CAPE MAY COURT HOUSE, NEW JERSEY AND THEY HAVE THEM THERE, HALF OF THE PEOPLE THAT WORK AT NORTH CAPE MAY CAN NOT SPEAK ENGLISH SO YOUR ORDER IS ALWAYS WRONG, THEY HAVE TO DO SOMETHING WITH THIS PLACE LIKE CLOSE THEM DOWN! | |
| SHEILA j lOVE | 4/18/11 |
| You have a store on Wilmington Ave in centerville, Ohio. It just went under remolding and the service worst then ever. I work at the hospital across the street from the restaurant. We have staff from different areas of the hospital. You can go over at different times and can't get any service. We have a careflight crew that called the restaurant the phone rung for 20 min. with no anserw. the restaurant is suppose to be open 24 hrs. This is the worst restaurant I have ever seen. This is not the first time I have complained on this location. It just needs to be closed down. | |
| | 4/19/11 |
| Quit hiring Illigal people....... I will never go to a Mc Donalds again............. | |
| Kelli White | 4/20/11 |
| On Monday April 18 of 2011, I was at the Mcdonalds and the manager James was yelling at one of his employees. James told his employee to go home and hang herself, because no one likes her anyways. I will not ever go to that Mcdonalds when he is working, I will walk right out the door. What kind of managers to they have running their fast food?!!! To top it all off there was another manager (looked liked the store manager too me) and she didn't say one word to the other manager. Really, you all need to take better care of your employees!!!! Everytime I go to this Mcdonalds this girl is so nice and sweet and they talk to her like trash, thats how you lose good people. If it continues I WILL NOT go back!!! | |
| Kelli White | 4/20/11 |
| Sent message earlier. The Mcdonalds I was at was in Eldon, MO | |
| Roger | 4/20/11 |
| I work 3rd shift. My lunch is 3am. I go to McD at 236 S Mallory St in Hampton VA. Its a 24 hour McD but when I go at 3am they tell me at the order speaker THEY ARE CLOSED! They told my co worker they only take cash late nites, no debit cards. And that 84 cents TAKE OUT TAX IS A RIPOFF! | |
| kj | 4/20/11 |
| Forest lake minnesota mcdonalds is the worst . Food is never made right. When ordering specials it'd the worst . Customer service is bad. Management is the altimate worst. Start training these people -starting with the kitchen. Make sure they know how to read the screen properly. Then maybe the special orders wont get screwed up for once. Maybe mcdonalds needs to send there employees to reading school or something. Customer service went down the toliet. I can see why you people hire the people you do. They don't care . Maybe management should start wearing a uniform again. | |
| Jim S | 4/5/11 |
| April 5, 2010 I'm not a regular visiter to McDonalds and after todays visit to the McD's in Morro Bay, Ca., I know why. I ordered an angus deluxe burger, it looked good on the display menu and how bad nutritionally could it be, beef, cheese, lettuce, onion and tomato on a bun. How wrong I was in that assumption. It was so salty I took a few bites and couldn't finish it, it was so bad I threw it in the trash and waisted $4.56. I will never set foot in McDonalds ever again. You have no shame, that sandwich was horrible! and by serving food so heavy in sodium you as a corporation (which can be considered an individual) are personally responsible for contributing to the poor health of our children and adults in this country, you have no conscience! That sandwich wasn't just a little salty it was extremely salty!!! I did not get fries with it, the burger alone had enough sodium for a persons total daily intake. Again! Shame on you McDonalds for serving food that bad, I'm surprised you're still in business. | |
| Linda Galster | 4/5/11 |
| I am referring to my experience of the McDonald's Resturant in Brooksville, Florida on Cortez(hwy50)Blvd. On December 18,2010 I went through the drive-thru and placed an order for 2 double Chesseburger and 2 sweet tea's. I experience the most irresponsible, disrespectable and non-caring manager and franchise owner of J&J Industries, Brooksville,Florida. Regarding my order I asked what came on the double cheeseburger. I stated 4 times I had an allergy to Onions and stated a certain way I wanted the double cheeseburger to be prepared. I opened the bun of the burger even though it stated to me that no onions were placed on the burger, I saw no onions but it was loaded with Mayonaaise,Ketchup,Mustard so I took two bites and on the third bit I had swallow onions. I had a witness, my neice, injected me with my epi-pin because I was experience anaphyaxis shock. I have suffered damage to my lining of my stomache, can't eat foods I like without vomitting, nausea and abdominal pain. I am still being treated for my allergys to onions. This will never change. I have placed a insurance claim to J&J Industries-who insured by Judy A. Bowers=third party Claims adjustor. Now Judy A. Bowes has submitted this claim to York Risk Services Group, Inc. I would like someone that is responsible to take this claim serious and stop jerking me around. What happened to McDonald's Motto: Have it your way, special orders don't upset us. What happened to me. I suffer Post traumatic stress syndome. Step up and stop playing. heaven33523@aol.com | |
| Hungry and disappointed | 4/6/11 |
| I stopped by the McDonalds in Pickerington, OH last night and while waiting for my food in the drivethrough, I observe an employee picking his nose like there was no tomorrow. Then, grabbed my sandwich to put it in my bag. I told the manager I chnaged my mind and wanted my money back. He asked if there was a problem and I told him what it was and he said he'd handle it. I told him he better because that's disgusting. | |
| Terri L | 4/2/11 |
| This pertains to your current ad headlined "We believe" in People Magazine. I read the body copy of your ad in total amazement based on personal experience. During the early 1970's at 16 years old I worked full time at a McDonalds location in Houston, Texas. Today I am 50 year old woman. McDonalds was my first job and I was a window person upon initial hire. My desire was to move to the kitchen but the well known fact was that only MEN were allowed in those positions. An opening came my way in the kitchen only due to the fact that no one else in the whole store was willing to come to work at 5 a.m. to work in the kitchen to serve during the launch of breakfast. By default I became the cook and probably one of the first women in any kitchen of McDonalds at that time. I struggled juggling this full time job, while studying in high school as an honor society student. I was forced to work as the sole support of my family including my 12 year old sister. One day I went downstairs to the lunchroom and my shoulder barely tapped the wall. That was the moment a fire extinguisher which was mounted improperly fell squarely on my right foot breaking 4 toes. I was not offered medical care or even any simple human kindness. Instead, after having to miss work for 3 days and returning even after receiving doctors orders to stay off my feet (yes that's right on my meager hourly wage provided by McDonalds I paid for my OWN treatment) I was promptly fired for no reason. I have never forgotten how very hard I worked and how incredibly awful I was treated during my employment. In those days there were mystery shoppers who visited the store and provided a multitude of hoops which if jumped through by the windowperson serving the mystery shopper, could earn a silver dollar for every staff member on duty at the time. I still have the three silver dollars I won for my team at the time. Having had this horrible work experience I have since gone on to become a business owner of a large company. I treat my staff fairly and promote a healthy work culture completely unlike my work experience at McDonalds. Regarding your ad "WE BELIEVE" I can only shake my head in amazement that you have the guts to claim your high standards as an employer. Shame on you! | |
| Dr. Gray Little | 3/29/11 |
| I visited the McDonalds in Weaverville, N.C. and encountered the rudest manager I have ever met. My order was wrong and I shared how their was a burger missing in my bag. She immediately grabbed my bag, rifled through it, handled all my food with her filthy, dirty hands and shoved it back to me and said; "There were four burgers in there when we gave it to you." I suppose she thought I was Houdini and made it disappear in front of her. Why does McDonalds pride itself on hiring the rudest, most insolent managers they can. | |
| SSG Goldson, Colin | 3/19/11 |
| Dear to whom it may concern. My name is Colin Goldson and I have been in Food Service for more than 30 years. I recently stopped off in one of your McDonald's on Warwick Blvd in Newport News and I was applaud at the standards that were highly visible at your store. I say this to you all because the standards were not in place, if they were they were certainly thrown out of the window. I stopped in the store at exactly 20:08hrs a box of fries were on the floor and not stored at the 6inch rule that I know you have,the manager had no headgear what so ever she did however have on a pair of headphone for the drive thru while serving people in the store and yes she was serving food, you also had another employee with dreadlocks also without headgear and serving food he was wearing gloves to his credit, the employees that did have on headgear wore hats that are open, where are the hair nets as in proper hair restraints? This place is an absolute mess from top to bottom because as a Food Service Representative I have to make the change by informing you as to what is going on. The title at the top of the subject is entitled STANDARDS there are none. Am not a lover of McDonald's but my lady friend is and I showed her within 2 minutes the standards of what this McDonald's is & I hope it's not true. Cross contamination is a big thing and it is wide open when you come into the store. Lets make the change NOW. The standard need to be enforced and in placed let's hope that they stay that way for a better cleaner McDonald's. I do thank you for listening and have a great evening! It's not the knowledge that has been given to you that makes you a better person, it's how you utilize that knowledge and get rid of the ignorance in order for us to be better! SSG COLIN G. GOLDSON Small Garrison Instructor/Writer%0 | |
| Alan Pronko | 3/20/11 |
| I visited your store on Jos Campau in Hamtramck, Mi. on Sunday 3/20 @ 10:00 p.m. Going around to the drive-thru, i noticed an employee looking at me.He was Black and i am white. When i came up to the drive-thru i was told they were closed.I said thank you and went down the street to Checkers to place an order.When i went by the mcdonalds again, there were two cars at the drive thru getting food.I'm not saying this is a racial thing, but i will never visit a mcdonalds again.My food dollar will be spent somewhere else. | |
| Yianni Toshi | 3/22/11 |
| L.T. Renovations Inc INTERIOR_EXTIRIOR, COMERCIAL& RESIDENTAL Kitchens-Bathroom, Drywall –Painting-Wallpaper-Tile Work and Marble 33-14 Jordan Street Flushing NY 11358 Tell/Fax 718-357-7654, Cell 917-623-6919 To Whom It May Concern: I am writing to express our interest in a good business relationship with you and furthermore to outline the construction and restoration services we could provide to buildings managed by your company. Our employees have extensive experience in the construction field providing the best quality results on competitive terms and prices. The construction services we offer include All Reaper and Services, Drywall, Painting, Plastering, Wallpaper, Flooring, and Installments all Type of Tiles or Kitchens Cabinet (general renovation). I sure you our work is performed with professionalism, dedication, attention to detail, and hard working. Yours satisfaction is guaranteed. I appreciate your time and consideration and look forward to talking to you in the near future. Sincerely Yianni Toshi E-Mail ltrenovationco@msn.com Web www.ltrenovations.com Insurance & Works compensation Yes Services - Complete Renovations - Kitchens - Bathrooms - Master Suites - Additions - Basements - Fix-To-Sell Services - Custom Homes - New Construction - Architectural Services - Historical Preservation - Drywall Taping and Damage Repair - Water Damage Restoration - Any Plumbing services - and much more! | |
| gary auten | 3/15/11 |
| Did you know that the McDonalds' in lINCOLN, ILLINOIS HAS ALL KINDS OF RULES? yEA, CAN'T GET A BURGER AT 0200, CAN'T USE A DEBIT CARD EITHER!! CASH ONLY! MUST ORDER BREAKFAST!! AT 200 AM. CAN'T GET A FRAPPE' OFTEN A MILKSHAKE!! FOR PEATS SAKE, DOES THE ER TELL YOU THAT YOU CAN ONLY HAVE CHEST PAIN ON M,WED, AND FRIDAYS. ONLY TETANUS SHOTS ON THURSDAYS? ECTT ECT...WHAT A DEAL FOR THEM!!! Gary Auten 605 n grant, clinton,illinois 61727 By the way only one complaint allowed on your web sirte, I wanted to c/o about both facilities , Lioncoln and Clinton's but only one Allowed. Comer on guys get it together please!! | |
| Gregory Emmons | 3/15/11 |
| My daughter is employed in one of the franchise stores in Stockton California owned and operated by the Shrader family. Since they have promoted a particular person to manager she has repeatedly harassed my daughter so bad that she comes home in tears so I am going to bring this out to national attention that this is how McDonalds treats its employees I am also filing for legal action not only against the franchise owner but also the corporation for allowing franchise owners go without any training in avoiding a hostile work environment. The franchise owner of these stores should have their franchise license reviewed before the entire chain is nationally recognized as a uncaring corporation. | |
| Mary | 3/13/11 |
| Went to the McDonalds in Des Plaines...Over on Golf and Elmhurst Rd. and I will NEVER GO THERE AGAIN.. I was in the about 6 in the evening picking up a Chicken Ranch Snack Wrap and some fries...Well I got the food and looked in the bag to make sure it was in there and I grabbed the wrap and it was ice cold even the inside was..So I went back to the drive up window and told the female spanish manager and she said well that is the way it is suppose to be...NO I SAID!!!..So after arguing with me she finally gave me another one and I went home..So when I got home and pulled my fries out the bag there was a bunch of hair at the bottom of the bag and some kind of nasty looking thing..Which I really cannot describe what it was but it was GROSS!!!...So I went back to the place and talked to the same spanish manager and she said want another one??..HELL NO I WANT MY MONEY!!! and she said well I cannot give you your money back its store policy no money back...Well as soon as I mentioned Corporate my money was returned very quickly...I WILL NEVER, EVER RETURN TO THIS PLACE IN DES PLAINES AGAIN...SHE WAS AS RUDE AS CAM BE...THE EMPLOYEEES ARE JUST THE SAME THEY TALK ABOUT YOU IN SPANISH AND I UNDERSTOOD EVERYWORD THAT WAS SAID ABOUT ME CAUSE I AM SPANISH...SO I GAVE IT RIGHT BACK TO THEM THEN THEY SHUT UP..SO CORPORATE PLEASE DO SOMETHING ABOUT THIS CAUSE THIS WAS NOT THE FIRST TIME I HAD A PROBLEM WITH THIS PLACE AND I GUARANTEE YOU IT WAS MY LAST VISIT HERE...BURGER KING HER I COME...AND I DON'T WANT A FREE COUPON FROM YOU EITHER FOR A FREE MEAL CAUSE YOU CAN JUST SHOVE THAT COUPON WHERE THE SUN DON'T SHINE!!! | |
| J Moore | 3/8/11 |
| I have tried calling every (all 6) local MCDonalds and got no answer at any of them. I am looking for the Shamrock Shake and they don't seem to have any in this town.. What is the problem?????Why would they not carry them for St Patrick' month lot all other ares do? | |
| debbie needles | 3/5/11 |
| San Jacinto, Ca (in Wal Mart) 3-5-11. The place was filthy and would be shut down by the State Health Inspector. I asked for something so I could wash the table and was told that I could NOT and that an employee would have to do it. The table had not been cleaned by the time our food did. We changed to a lesser dirty table. It was washed after I asked a 2nd time. I told the asst. mgr.that I should not have to ask even once to have a clean table. The same dirty rag was used to wipe 3 othe tables. The floors appeared to have been neglected all day. The wood edging next to our table was so dirty (with BLACK fingerprints) that I know it had not been washed in months. The catsup dispenser did not work and I'm glad. It had BLACK encrusted goo under the lever and around the spout. I had the asst. mgr. look at the floor, the wood edging, and then showed her the catsup dispenser and she groaned. THEN the manager finally showed up and I was requested by the asst. mgr. to tell her what I had seen and said. I did. The MANAGER never stopped smiling. I told her that this was NOT a joke and that dirt like this could cause illness. I've spent a lot of years in the food industry and have never seen a McDonald's this dirty. | |
| bethany garrison | 3/6/11 |
| i worked at mcdonalds in clev tenn, and they make there employees sign a paper that states they have to come in 15 min eairly to count the register they will use,off the clock. they have to do this or they wont get hired. if u refuse to work off the clock they will make you pay if money is missing from your register that u didnt count cuz u didnt work off clock. this is horrible. i've told them thats not legal and even if someone signs it they can't make you work off clock without pay. i had even counted the register being short or over before i would get it and they would say its no big deal, but it is if you have to pay for it. and the boss donna is so rude. she treats you like your an idiot. most of the employees there are young and don't know their rights about the registers. donna thinks that makeing people sign a paper that tells you you have to work off the clock will scare people into just doing it just so they can have a job. horrible. this needs to be fixed immedeatly and all the employes need to be paid for the work they did before clocking in. | |
| Alan h | 3/7/11 |
| Mcdonalds in palmyra pa ... Roches on counter were food is and at my table ... Roches in bathrooms and everywere realy .. Web manager and owner peter ballintine was informed the shruged it off and didn't even attempt to fix problem... Poor servise and horrible management or I should say rude ( Nikki,ashly , joann) but I want no more to do with any mcdonalds establishments it's disgustinng dorsal clean it up | |
| | 2/27/11 |
| Mcdonald's, has giving me so many problems it's unreal.. I eat at the same place every day 1701 25th ave. gulfport,ms 39501 (228)575-9141 everytime Igo 2 this place they always get my order wrong like 2day it happen again oh my I could have when crazy n the drive and they worry y the pull the cashier out the window they will make u act like that (Mcdonald's)so I open my bag and I don't have my fries ok Let me remind u I order a six piece nugget meal with a rootbeer why she didn't give me any fries and when I ask her 4 them she ask me 4 a receipt ok I haven't pull off r anything now I know they got like 9 screens that displays the order. that pissed me off I'm on my lunch and u can't even read the screen rite but u goin 2 ask me 4 a receipt u might couldn't read that if u didn't get right off the screen. I'm so upset with this food chain. I have 3 kids tyhey love mickey d's so I spend about 21.00 when we all go. I need 2 take out shock I eat there so much... So who every take the time 2 read this I would gladly apperciate there time.... thanks | |
| John Hancock | 2/25/11 |
| Store 19617 I have been a customer of McDonalds for the past 25 years and have recently encountered the most rude manager I have ever come across. At the Lake Park GA store, the manager every one calls Lewis is constantly rude. A week ago we purchased a 50 piece nugget along with some fries and drink. Upon getting home we found that the nuggets were hard as can be and found out that they had been over an hour old. Then this week we bought breakfast and the hash browns were soaked in grease, stuck to the paper and Grey inside. All that was said about that is that they knew better than to leave the hash-browns in the grease that long. Then tonight we purchased 30 nuggets, two fish sandwiches, a kids meal and fries. We asked for tarter sauce with our nuggets (as we have always done and have received in the past) and this Lewis manager got down right ugly and stated that we could not get tarter sauce with our nuggets even if we paid for it. Due to our complaint, he made us wait on our food until everyone else in the restaurant had been waited on, going on 30 minutes so I once again was very upset. I finally received my food, and as stated there was not any tarter for the nuggets, but the two fish sandwiches in which I requested extra tarter sauce for was not even the amount that I received when I ordered a normal fish sandwich. This treatment of the customers that go to this McDonalds needs to stop and Mr. Lewis needs to be reprimanded at the least. We spend our hard earned dollars to eat in your establishment and deserve to be treated with respect. I have never been refused to have tarter sauce for any reason and believe me I eat it with just about every food that McDonalds serves. It is the customers who keep McDonalds the number on Fast Food in the industry, but with management like this one it can detour customers to go elsewhere, as it is not only the taste of the food, but the treatment of the customers who frequent the restaurants that keeps them coming back. Sincerely, John and Jeannette Hancock 276 Charles Circle Statenville, GA 31648 229-559-3261 | |
| | 2/24/11 |
| My husband and I stopped at your 4701 S. State Rd 7, Davie, FL for breakfast. I prefer to have a regular coffee put into a large cup and filled with hot water as your coffee is stronger than I like. When ask for this another employee kept saying "tea" whereupon I kept saying "no,coffee". The gentleman in line behide us said to me that they charge by the cup. I guess that ment if I had my regular coffee put into a "large" cup I would have to pay the tea price? I was very confussed as I never encountered anything like this before and have always done it that way. I never have to go for a refill this way. The gentleman behind me then got his order and came back to the counter for catsup as there was none on the self-service bar. The lady who kept say "tea" to me told him that would be a $1.00 pkg. I knew, or figured she was, kidding. I didn't hear what else was said until he said he had been going there for ten years and that he would go to Burger King after this if that is the way they were going to treat him. I ask for a cup of water so my husband could take his medication and was told "no they couldn't give me a cup". I said "your kidding" and the woman shook her head no she wasn't kidding. You can't take medication with coffee or etc. I don't think they canrefuse water to a customer but I had had it by then. It was one of the worst experiences I've ever had at a restraunt. Another couple was there and told my husband they refused them a cup for water also. I will think twice about going to any McDonalds again!!! | |
| Jaclyn Samler | 2/24/11 |
| Restaurant Address: 6875 West Sand Lake Road Restaurant City: orlando Restaurant State: FL Restaurant Landmark: Main Road Comment: To whom this may concern, It was the end of my vacation and i had to leave to go to the airport and decided to get something quick to eat at mcdonalds. I went through the drive through and order a plain oatmeal and a small orange juice. As i was eating the oatmeal i felt this hard peice in my mouth, so i spit it out to see what it was, and it was a finger nail. I was extremely disgusted and after that i decided never to eat at any mcdonalds again! Shouldn't the employees wear gloves when they work? I even have a picture of the finger nail after i had spit it out! I was already running late to the airport and didnt go back, i'd rather not miss my flight. This isn't the first time either that i had a problem from mcdonalds. I live all the way in New York and the one i use to go to i had found a long black hair in my snack wrap. I mean come on, its very disgusting. I told everyone bout the finger nail incident and they were all grossed out about it as well! Just though i'd voice out my experience. Thank you | |
| Jaime Bonner | 2/11/11 |
| We are frequent visitors to the store in Round Rock, TX since I have two kids. Not after today! After eating a cheesburger my son has had severe stomach pains. He is only 2 and is haunched over. No fever so I think its food poisoning. Will not going there again. I have reported to the corporate location as well. | |
| Peter Smith | 2/11/11 |
| I Think the South Utica Mcdonalds is the best Mcdonalds I've ever been to. when i was there there was this kid that works there and looks like hes 12, he promptly cleaned the whole dining room and did a very good job at a fast pace....and he memorizes many customers' orders...also the food is prepared very well and food is given fast even when there is a huge rush | |
| mark reinstein | 2/15/11 |
| I've gone to lunch almost everyday for the past 4 months at the McDonald"s location at 4706 West Irlo Bronson Memorial Parkway Kissimmee Fl. 34746. WHich is one of the ones that serves Disney World here in Kissimmee. That means there are a huge number of overseas tourists that come in on and from their way from the Disney and Universal parks. Also a huge number of elder Canadian snowbirds that are staying in the area RV parks. This location has a number of problems . The Golden arches sign that sits atop the pole outside the store for weeks if not months was not lit at night,now it has a hole in it on one side. Also some of the spotlights that are used to lit up the parking lot have been out for weeks if not months. The is always trash in the parking lots and the outside trash cans are at times overflowing. I have seen employees walk by trash laying on the ground in the parking lots and not pick bend down to pick up an empty bag or drink cup. But last night was the worst I came in at appox 9;30pm to get a cup of coffee and there was a young(16 or 17 yr) old male who was trying to hide that he had a pitbull puppy under his shirt. I told him that he would have to take the puppy outside because unless it's a service animal dogs are not allowed in food restaurants. He asked me if I was a policeman. I replied no just another customer but that if he did not remove the dog I would tell the manager to ask him to leave. The manager at this time was working the front counter and saw all this but did not say anything to the youth with the dog. The young man put the puppy outside the door (with no collar or leash) and then waited to place his order and then receive it and leave. Wondering why the manager did not take action himself and left it up to a customer to do it??This is just one of the problems that has occurred over the past 4 or 5 months in this location. Some of the managers at this location are very very very poorly qualified to work in a supervisory position. I have sent a number of complaints to the local office via email about this location and all I ever get back is a letter thanking me for bring the issues to their attention and they send me a gift card for a free meal. But it does not seem to do any good. Place is always understaffed and not well maintained and this is location is a corporate store not a franchisee. | |
| Pam | 2/15/11 |
| Restaurant located in Midland TX (Andrews Hwy). I now know why i never go there. The one and only clerk they had waiting on folks was a giggly young man who kept giggling and saying he'd only been there 3 days. His boss a 'Fredrico' was a hustler, which is a good thing - but it took him close to 30 minutes to refund my money for a VERY soupy oatmeal ($2.00) item. I had remind him 3 times - and he kept saying okay i will do it in a minute. finally i said i needed to go and i needed to get my refund. It also too way too long to get my pancake syrup warmed in the microwave. The girl kept standing there staring at ME - instead of warming the syrup. I finally asked 'Fredrico' where my syrup was and that it shouldn't take that long to heat some syrup (little packages) for me - he went back and asked the girl and at that moment she gasped! Apparently the moron left it in too long and it exploded or something. What a mess and what a poor McDonalds experience. Also, everyone there sounded and looked puerto rican or mexican. I felt like i was in a foreign country. No one spoke english and this is in Midland, TX!! | |
| CHRISTINE CUNNINGHAM | 2/16/11 |
| WHY DOESN'T THE MC DONALDS ON 950 2ND STREET PIKE ACTUALLY BOOK BIRTHDAY PARTIES? THIS IS IN PENNSLYVANIA/ RICHBORO. THIS WOULD SEEM TO BE A MONEY MAKER. THE MANAGERS SAY THEY DONT'T DO THIS. | |
| v ingram | 2/17/11 |
| I ordered the oatmeal today-- got to my office and it was not cooked (raw) looked like milk was added, which I am allergic too and no brown sugar! it was so disgusting! This was the store in Lake City GA at the intersection of Jonesboro Rd and Forest Parkway. | |
| cool dude | 2/17/11 |
| yalls fries r the best so yall cannot change anything about them | |
| Nancy Castro | 2/19/11 |
| Wow i thought I was the only one with a complaint about mcdonalds!!!MY KIDS LOVE GOING TO MCDONALDS, BUT I HATE IT!!!ESPECIALLY THE ONE ON 860 S INDIAN HILL BLVD IN CLAREMONT CA! CUSTOMER SERVICE IS VERY POOR! TODAY AS USUAL THERE WAS NO "HI HOW ARE YOU"? DIDN'T GET EVERYTHING I ORDERED . .FRIES WERE OLD AND COLD!!I HAD TO FIND PARKING, GET MY KIDS OUT IN THE RAIN . GO BACK IN AND GET FRESH FRIES AND I DON'T EVEN GET AN APOLOGY!!! HATE THIS MCDONALDS!!! EVEN THOUGH IT'S SO CLOSE TO HOME IM NOT GOING BACK THERE!!!!! | |
| James Thompson | 2/2/11 |
| I recently went to McDonalds and asked if they were hiring in Waukegan, IL! I am 18 y/o african American, orphaned and trying to enter the workforce and better myself by getting a job. I went to 1939 N. Lewis Avenue and I was told by a hispanic female manager that they do not hire blacks there. Why has McDonalds become so racists and only hire Mexicans when I thought all high schoolers and other young people get there start working in American restaurants. I am so hurt by what was said to me. What a horrible thing to say! Im only trying to get a job and become a better Man and person. 847 662 3812 | |
| Stephen Taylor | 2/3/11 |
| I want to open by letting you know that I have no problem with McDonalds as a whole. This is regarding the treatment of my son at the Vernon, Tx location. Up til a last week, my son had enjoyed working for the McDonalds corporation goin on three yrs. His title at the time was 'swing manager'. He was accused of stealing from a store (not McDonalds) by his Manager Rosemary Ceruantes. She was told that he had taken a pair of girls kids shoes. This incident he was claimed to be a part of happen OFF the clock & OUT of uniform. Prior to my son being let go, the woman who had stolen the shoes confessed to Ms Rosemary. She also informed her that my son had NOTHING to do with the incident. The following morning Ms Rosemary had him sign a letter of duress of loseing his job & the police being called. This letter was not on an type of offical McDonalds disaplinary report. She also refused to provide him with a copy. I spoke to the owner of the 'shoe store' myself. He assured me my son had NO part of what happen. Reguardless, he was to be suspended for two weeks & not allowed to complete his McDonalds classes. To his dimay & he was terminated by Ms Rosemary. She told him "It was on the grounds that his return would be bad for morale". I feel being fired for something all your co-works are aware you did not do is far worse for morale. I feel his dismisal was unwarrented & he should be allowed to return to work. With no reduction of hours. No disciplinary write ups in his file. Also allowed to complete his class. My son was & still would be proud to ware his McDonalds uniform. Thank You, Stephen Taylor. | |
| No more MCDONALDS | 2/4/11 |
| A m e r i c a n P o s t - G a z e t t e Distributed by C O M M O N S E N S E , in Arizona February 3, 2010 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Sticks and stone may break their bonesBut words can hurt them too ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Our law enforcement officers, first responders one and all, put their lives on the line for us every day. They have to deal with dangerous situations that most of us would be very glad to avoid at all costs. What we fail to remember sometimes, is that the uniform does not change the fact that these people are first and foremost, human beings, just like the rest of us. Is it not enough that they have to face danger without having to endure mindless abuse as well? Just imagine the kind of mentality that leads some people to hurl invectives at the police officers who serve and protect us, but perhaps those nitwits identify with the bad guys, and see law enforcement as the enemy. Now our first law enforcement guys and gals cannot even be sure it is safe to eat in a restaurant. Something is wrong with this picture. Let us know what you think. It's your call. This memo below was sent today to all Sheriff's employees: Sent: Thursday, February 03, 2011 3:03 PM To: Sheriff Subject: E-mail for all Sheriff's Employees Please give special attention to the message below from Chief Brian Sands. It came to our attention that earlier today, one of our District 1 deputies, while on a lunch break at a McDonald's restaurant in the Mesa area, was verbally harassed by a number of food handlers there. Workers saw the uniformed deputy, proceeded to verbally harass him in Spanish spewing hateful comments towards him and the Office and Sheriff as a whole. The deputy refused to take the meal, fearing contamination. Finally the deputy contacted the corporate office to brief them on what had occurred. After a review of the facts with this deputy, and in light of the fact that we have conducted employer sanctions cases against a McDonald's restaurant in the past which resulted in a strained relationship between the fast food chain and this Office, I am suggesting that all employees who wish to eat at a McDonald's restaurant, do so with caution. Chief Brian Sands Enforcement MCSO ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ | |
| R Smith | 2/5/11 |
| On February 2nd, 2011 I stopped at the McDonalds in Sanders, Kentucky. I ordered a double filet Value Meal. The person taking the order did not tell me how much the order came to. The smallest bill I had was a Fifty ($50.00), so I handed it to her. She gave me $42.00 and some change. As I was driving down the road, it occured to me the price I paid seemed really expensive. I pulled off the road and looked at my receipt. The girl punched in $49.00 instead of the $50.00 that I gave her. Why would I give her $49.00, when the bill was $6.36? Her actions led me to believe that she was stealing from me. If she's stealing from me, I'm sure that she is stealing from quite a few customers. I immediately called the McDonald's and asked to speak to the Manager. I explained to her what had happened. The Manager just wasn't smart enough to realize that this girl is scamming their customers, nor did she seem to even care, or maybe the Manager is in on the SCAM! Oh, she said the next time I came by to stop and they would give me my $1.00, but she mised the whole point! So, I am telling you BEWARE WHEN YOU VISIT MCDONALDS, KNOW HOW MUCH YOUR ORDER IS AND MAKE SURE THAT THEY ARE ENTERING THE AMOUNT THAT YOU GAVE THEM! I WON'T EVER GIVE THEM THE OPPORTUNITY TO STEAL FROM ME AGAIN! | |
| Kyle Rossi | 2/7/11 |
| Hi, I just want to say that I love your food and ate your food for a long time. I have eaten at this location for years and never had a problem until NOW. I visited this location at between 7:15-7:30PM. I am not quite sure about the exact time because the manager on duty never gave me my receipt for my meal. Which leads me to the problem? I walked in with a coworker to order a #3 value meal that was supposed to come with a FREE Big Mac or Quarter Pounder, but the jackass of a manager would not give me the FREE Quarter Pounder because he says “you did not ask for it”. (There is a flyer or ad that explains this offer) The ad or flyer does not say that I have to ask for the dam Quarter Pounder to did it for FREE. I checked. I can scan the ad or flyer for you, but you do not seem to accept files like that. I was hoping to my meal, but it very hard for me. You should check the video surveillance and then you will understand. I just want what was promise to me and I think this company or location should have to honor what they advertize or I may have to seek help. I mean you the hell does not honor what they advertize, what the hell kind of message are you trying to send to people, because all I got is Dreadful experience and I left very Frustrated and Dissatisfied. I am keeping the ad or flyer as prove in case I need it. Why should I continue to visit your company if you cannot even honor one simple promise to your customers? I could just visit Taco Bell or Checkers. Kyle This the second time I have tried to contact someone in this company. I would like to resolve this issue as fast as possible, but you seem to be non-responsive and unhelpful. So maybe you can contact the regional manager or owner of McDonald’s and have him apologize to me or make it up in another way. This is make me very frustrated and you do not seem to give a shit or seem to be acting on this issue, so I am think I may have to seek help outside of your company. If your company cannot honor their ad I would like to know why. This waas the worst experience I had with this company. | |
| don | 2/8/11 |
| mcdonalds dont even deserve a star no where poor workers yuour stoers should be in mexico and your worker in irac.sand monkeyes all of you | |
| Robert Lyon | 2/9/11 |
| Your location on Skyline Drive New Jersey is the worst restaurant in New Jersey. I must have tried a dozen times to get yogurt parfaits at this store, and am regularly told "we have no more". When I inquired as to why they couldn't make more, I was told "no yogurt". This is the response regardless of the time of day. If they are too lazy to make them, why leave them on the menu? This goes for ice cream as well. I now realize it's any item that requires a little work to prepare or clean up. Please take a look at this store as it truly projects a very poor image of your cooperation. I will guarantee I'm not the only customer who refuses to ever go back. | |
| Rob | 2/9/11 |
| Ringwood NJ, worst McDonald's ever........stay away! | |
| RON BAILEY | 1/29/11 |
| I LIVE IN LYNNWOOD WASH THEY HAVE A SHIT HOLE CALLED A MC DONNALDS AT 149TH AND HWY 99 THAT CAN NOT GET ANY ORDER WRIGHT HIRE SOME MORE FUCKING CRAP YOU CALL THESE SHIT HEADS TO FUCKING BAD DO NOT GO THERE | |
| Dedric and David Holder | 1/29/11 |
| Tonight at 10:41pm i visited store number 7344.The McDonalds in Sanford NC in Spring Lane. We had to wait 20 minutes for our food, we were asked to pull up in a vacant slot until food was finish being prepared. After waiting for 20 minutes i decided to enter the store to check on my food purchase. Once arriving inside the store I began to ask a clerk about my food order. It's as if they had not even made my food order. So i then asked to speak with a manager on duty. The manager was Jessica. I ask her to come around the counter and she just brushed me off. I then spoke to her in her native language, yet again she still brushed me off and started giggling with other co workers inside the restaurant. The manager was rude, and seemed to careless rather i got my food. The caucasion female was the individual who asked us to pull up. Overall the business was poor, the managment was awful, and the team did not deligate on a professional level. I am upset, not satisfied, and to top it all, the manager really came off as if my money was no good. Once arriving home I called another store for the information retaining to the customer services number, I spoke with Cynthia Martinez and she was very professional and offered to assist me and my brother with our catastrophic order. Cynthia did an excellent job of resolving the issue. But me nor my brother ever plan on going to the McDonalds on Spring Lane Road in Sanford ever again. Cynthia Martinez was able to help us resolve the problem, and she seemed very concerned about the inexperience we had while dinning out at your local restaurant chain. My number to reach is 910-703-9754 and my address is 44 oak pointe lane Sanford,NC 27330. Dedric Holder and David Holder | |
| Carmen | 1/31/11 |
| I go to McDonalds everyday to get my coffee. Well I used to go everyday. I went over today 1/31/2011 for my usual well the lady yelled at me at the drive through after me repeating my order 5 times and she still didn't get it. These employees know me very well because I used to go everyday and after this I requested a number to call the restaurant manager she denied my call and passed on to someone else. They were unwilling to give me the number for corporate and I replied back saying I was going to compla | |
| Justin | 1/19/11 |
| I just want to tell McDonald's that they are doing a great job and sorry to see that everyone posting a review has nothing positive to say. I was always told if you didn't have anything nice to say, don't say anything at all :) | |
| Tee | 1/20/11 |
| My son is employed at a McDonalds in Maryland..why is one of his managers telling him that if a customer wants something taken OFF their sandwich (e.g., no mayo, etc.), he is to charge the customer EXTRA???? What the he** is that???? Even he has enough sense to know it's not right.... | |
| lena warren | 1/24/11 |
| For almost a year now I have been going to mcdonalds in cols Ohio on 359 agler rd, and getting a ice tea on the way to work . And 95% of the time my tea has been sour keep telling them about this and they keep serving this sour tea . So I have to go out of my way to get a fresh Ice tea, Its just this one mcdonalds who dosent make a fresh tea each day they just keep trying to serve the out thats left! I am so tried of throwing my doller away ever morning! Why wont just make a fresh pot! I have told the manger there still nothing, take the lid off the tea and smell it come on! | |
| nicole | 1/14/11 |
| i am a previous employee. For real on a real level...McDonalds is not costumer friendly at all its gross holding time on fry's is 7 min. that means after the fry's are taking out of the fryers they HAVE to be sold with in that 7 mins...but of course managers will let them sit for 20-30 mins. and they wonder why people bring back food and say its cold.... same with all the other food. the milk shake machine is constantly braking down. IF U ARE ALLERGIC TO ANY OF THE OTHER FLAVORS LIKE STRAWBERRY. i would take extreme cation on drinking any of it. (not to mention the machine smells like sour milk). Also the frappe and smoothie machine don't get sanitized like it is suppose to so if u want a frappe most likely Ur going to get a smoothie too. (the blenders also smell like sour milk). personally i use to love McDonalds until i started to work there. they also don't clean or sanitize the grill or anything in the grill area in a daily basses. or the floor.. management is extremely rude to costumers because they "have the right to do so." if u are in the Elmira NY area and have any complaints call 6077962514 thank you | |
| Upset Mcdonalds Employee | 1/15/11 |
| I currently work at a McDonalds in a city that i can not reveal due to the fact that i need to keep my job.This city in south dakota has 2 McDonalds resturantes one on teh north side of town (the good one) adn a south store (the problem). I work with teh safer and cleaner store and work very hard to keep it clean and safe. sadly i will admit at times we may make mistakes but we try our best to make our resturante a safe, clean, and friendly enviroment including the sponts that you cant see. Sadly the other Mcdonalds in this town does a horrible job of everything i jsut mentioned above. How do i know this information. during the last holiday we sent a crew down to the other store and did the jobs we are required to do. As we noticed on this trip jsut like any other the work enviroment was little to be desired and I personally dont know why it can be allowed for a food service resturante to keep there place so poorley keept. be sure that you notice the little thigns in the posts above and only choose mcdonalds resturantes with actually quality care for there cosutmers and the food they are trying to serve you nad if something is wrong do your best to hvae it reported and taken care off. no dirty resturante is a good one. | |
| Dick Overa;; | 1/11/11 |
| I have never done this before, but wanted to just say that ur new comercial with the two young people doing the clapping thing is the BEST add I have ever seen. Clever, and they r just adorable. Thank u for this. Dick | |
| Customer from COLTON CA | 12/21/10 |
| McDonald #5975 1201 South Mt Vernon Ave, Colton CA 92324. (909)824-2540 They have no problem charging for anything extra but whether you get them or not its your problem. It can be frustrating when you are on a lunch hour and having to go back to the office and not get your orders correctly. I don't care for the free meal just fill your order right. And why would you charge .10 cents + tax for extra sauces, especially when you are already placing a big order. | |
| laquandra rhodes | 12/22/10 |
| HI IWENT TO YOUR STORE AT 102 W SPUR 303& CORN VALLEY AND I MAD AND ORDER FOR 2 ORDER OF COOKIES AND TWO DRINKS AND THER WAS THREE CAR IN FRONT OF ME WHEN I GOT TO THE WINDOW THE LADY TOLD ME IT WOULD BE 3 MIN FOR MY COKKIE I SAI OK THE I MADE THE ORDER AT 10:06 THEY BROUGHT ME MY ORDER OF COOKIES IT WAS 2 COOKIES IN THE BAG THE I HAD TO GO IN AND THE MRG MONICA WANT TO OVER TALK ME LIKE IT WAS MY FAULT AND I DIDNT WHEN THE BROUT ME THE COOKIS IT WAS 10:21 WHEN THEY GOT ME MY ORDER THIS JUST DNT MAKE ANY SINCE... | |
| annonimous | 12/23/10 |
| Mcdonalds only care about the money i work there and it is ridiculous they make you work long shifts day after day no wonder the employees are moody they are never away from the place! if you cant do certain hours they demote you and treat you like a child. you go into work the managers will shoute at you for something which happend weeks ago yet another manager said at the time it was fine. they are a awful company to work for and i advice everyone to keep clear the food they serve is disgusting and tastes cheap. | |
| Rashel | 12/21/10 |
| Your location at Telegraph & 10 Mile Rd in Southfield, has to be the worst for poor management. They don't know who they have scheduled to work or who their employees are!! I am the mother of a employee who I believe has been seriously discrimated against. This won't be the first or only place I complain about this! | |
| HENRY J KNAZ | 12/16/10 |
| I STOPPED YESTERDAY WED 12/15/10 AT YOUR STORE ON MYRTLE AVE EXIT 45 ON ROUTE 287 IN BOONTON NEW JERSEY. THE STORE IS VERY DIRTY THE HELP IS BRUTAL THEY HAVEN'T CHANGED THERE CLOTHES IN MONTHS. THE FELLOW AT THE FRENCH FRY MAKER WAS PICKING HIS NOSE. THE REST ROOMS WERE FILTHY DIRTY NEVER WERE PROPERLY CLEANED IN MONTHS. THE OUTSIDE FACID SHOULD BE UPDATED. THE BOARD OF HEALTH SHOULD TARGET THIS PLACE | |
| michelle | 12/2/10 |
| I own a small business inside of a walmart in La Quinta California. This walmart also has a Mcdonalds restraunt. I have never in my life had a worse customer experience at any food origanization that here. My children received some halloween coupons from their grandmother that allowed them to get small items like a hamberger or small ice cream cone. They went to use them at this location and were refused. The manager said that they were not a participating Mcdonalds because they were a franchise. She not only denied us using them but also had the nerve to yell at me in front of about 10 people in line when I told her we would not be coming back. I had read everything on the back of the coupon before sending my kids to get their hambergers and there was nothing on the coupons that says that it is only accepted at certain stores. | |
| John | 12/4/10 |
| I saw c-scan Mr. Meanville. Is sick with cancer and you did nothing. That is poor taste. McDonald 's Corp. He is an employee. Yet you will help people outside the U .S. I think it is wrong 4.3 billion dollar's 2009. I maybe one person that will eat there on more. I hope that man for you're sake. Enta too Shame on you. | |
| awesomeness | 12/8/10 |
| Oh yes Mc donalds makes you fat... BUT WHO CARES! | |
| Robert Crofford | 12/9/10 |
| I went to the Mcdonalds in St.Paul at 2322 W. 7th st. At 5:30 Dec 9th. My experience was great. I eat out a lot, being on the road and everything was perfect. The food was excellent and the employees were curteous and neat. The restaurant was clean. Whatever you are trying to do to get the message across it worked for me at that Mcdonalds. One of the 3 peak fast food experiences I have had in the last 10 years has compelled me to submit these complements. | |
| | 12/2/10 |
| I have visited the McDonalds on Yelm HWY in Lacey, WA several times since it it very close to my house, and almost everytime I get poor customer service. I have complained to the store manager several times, I have spoke with the regional manager, and he will not even return my calls anymore. I have had everything from not getting sweet and sour sauce, after specifically asking if it is in the bag, to not having any chicken on a chicken sandwich. I have been to McDonalds all of the country as well as several throughout Europe and have never seen a McDonalds that screws up as much as this one. I know people now that just assume that their order will be wrong. You guys really need to have some type of secret shopper program. | |
| mad in grand junction, co. | 12/1/10 |
| Your store in the masa mall has the werst supervizer she doesnt let the employees use the restroom at all when at work their not alowed to have anything to drink shes rood with the custermers and employees. she also removed the papper with the corporates phonenumber on it so custemers and employees cant call and complain and also so they would have more room for advertisements. she makes the employees feel like there in prison or to be more frank a roch hiddin from the exstermanator shes like helter scelter hunting to emprizon u or like shes big brother watchin ur every move. now do i need say anymore "u suck!" oh yeah and i thought oklahoma mcdonalds was bad well i guess all of them are. and i wouldnt even rate u as a 1 star store but thats the loest ull let me go so once again u suck | |
| I'll NEVER Eat At McDonald's Again | 11/28/10 |
| I live in Springfield, Ohio and everyone was happy a McDonald's restaurant had been built on Derr Road, near our neighborhood. What a disappointment that place is! I was waiting in line for my order on one occasion, getting napkins and straws when a fat COCKROACH energetically crawled up the counter, then merrily hopped over the top and into the food prep area. I mentioned this to my friends to warn them of the DIRTY conditions when they all told me their own HORROR stories. One of them recounted getting a frozen COCKROACH in their Mc Flurry. The staff is RUDE, talking on cell-phones while working. If you order an extra sandwich while inside, they slam food on the counter...without being bagged and through the change down, all without a "Thank You". One staff member confided to a friend that if a burger falls on the floor, they throw some "Angus" seasoning on it and serve it anyway. The running joke is called "The Long Ride", teenagers pick up Taco Bell food next door to the Micky-D's, then park and watch the SAME car waiting in line at the drive-thru for 20 minutes or more, while finishing a whole meal. I should have known how bad it was when a former custodian recalled his cleaning behind a storage cart near the drive-thru counter he found MAGGOT infested chicken. If McDonald's is "Doing it ALL for us"...we're NOT "Lovin' It"!!! | |
| Lynda | 11/28/10 |
We were traveling from Los Angeles to San Franciso about 8 PM on 11/27/10. We stopped to buy coffee and use the rest rooms. This was the McDonalds at Kettleman city. Ladies room was supposidly being cleand, but no one was cleaning! 2o women and children in line, liitle ones wetting their pants....we were told the "cleaning" guy was on his break. Right! I finally pushed the cleaning cart away, and went into the bathroom. The "cleaning" guy came back and said he would call the police! By then there ere at least 10 people in the bathroom and 10 more waiting. Police Right! What great publicity for your company. Whis I could speak to someone about this location! Some one from corporate needs to check these places out while they are at their busiest. What a mess.... By the way, not one employee at the Kettleman City McDonalds could speak understandable English! when I asked for a name and store # the guy said he knew no english. No more McDonalds for me! I think I will go elsewhere in the future. By the way, where was a manager? I asked, but could not get thru to the guy. I do not speak Spanish. | |
| Jerry Roberts | 11/21/10 |
| please show your cashers how to give back your change after a purchase. what they do is take your dollar bills & receipt with the coins on top and shove it out the window!! Coins slide from paper real easy like it does almost all of the time they do it. plus when it does fall to the ground nobody that works there won't pick it up & there is not enough room in the drive up windows to open the doors. The service from your kid employees is DUPLURABLE!!!!!!!!!!!!! | |
| Tony | 11/24/10 |
| Sometimes a company gets so big they lose control of what they are about and I believe McDonalds has finally gotten there. Customer service is horrible and the attitude of many of the employees is either arrogant or "I just don't care". My experience this morning at a McDonalds in Springfield, Mo was the worst customer service experience I have ever received. I stop at the same McDonalds every morning and order breakfast at the drive thru. Today, after ordering and driving to work, I realized that they gave me the wrong order, so I drove back and went inside the McDonalds where the manager greeted me. I showed him my receipt and showed him my order and explained what happened. Without an apology, and with a rather rude attitude he turned and asked the young lady if she recognized me. She acknowledged that I had driven through early and then he told one of the other employees to get me the correct order. He then turned and through the other food in the trash. When I asked him why he did that versus offering it back so it would'nt be wasted, he told me that I didn't order it. After that I was rather upset by his complete lack of social grace and bad attitude so when he finally gave me my correct order I told him I didn't want it and I would just take a refund. He refused to refund my money and told me to leave his store and never return and if I didn't leave right then he would call the police. He called the police and after waiting 15 minutes for them to arrive I finally left, without my money and without my food. In conclusion, I will never spend another dime in a McDonalds, all because of one rotten employee. Happy Thanksgiving McDonalds... | |
| Chris Haynes | 11/18/10 |
| This is to inform you of a most uncomfortable situation while waiting in the drive thru line at the Casper's Company Mcdonalds located at 2205 E. Fletcher Ave., Tampa, FL 33612. It was about noon and I had left work to grab a McRib to take back to the office. I was probably about the 5-6 person in line. Out of no where this poor, pathetic, homeless person starts his trek down the line one by one asking not for food..but spare change. I felt like a victim. I could not pull out of line as I was braced in. I, as well as most people these days don't carry cash for the most part,but either credit or debit cards..and I had to look him in the eyes and tell him I was very sorry, but I had no change. He them walked over to the exit and starting asking the same cars again. Out of the corner of my eye, I see 2 others sitting beside the trash can. I am not an unsympathetic person and do on a weekly basis give out money, a couple of dollars, to those less fortunate than me standing on corners asking for help. Today I had no cash. This situation made me feel very uncomfortable and vulnerable. What crossed my mind was...what if he is so desperate that he truly starts acting out...it did not happen, but that was my coping mechanism, a plan B, if you will. I do have a suggestion. I would rather pay 25 cents more for each and every item on your menu, and your responsibility would be to take that money and institute some kind of "McDonalds Mercy Squad" who will give these people something to eat and drink at least once a day. I know you are not a soup kitchen, but your company is not bankrupt either and it is our responsibility to pitch in and help each other. Many of these men I believe are Veterans..as the VA hospital is right round the corner. In essense, I am not asking you to feed them from your pockets, but take the extra coins that all the customers would contribute in the form of increased dollar menu items and help those who are unable or cannot help themselves. This particular Mcdonalds has several homeless people sitting near or around the building at any given time. Perhaps this Mcdonalds Mercy Squad could target the stores that are in desperate areas and start there. Thank you for your time. | |
| kimbly | 11/20/10 |
| i would like to complain about my store i have ben working there for two year now and i have ben asking my boss for an rise i use to work overnight and they told me that i would be getting a dollar for that they made me sign paper work an so fort up to now i have not recevice that rise of an dollar today the i had mation it to her she told my that she dont remember then i asked her about an rise she also told me that she will havean talk with her then she told me that he was on vacation then i ask her how come i dont have forty hour her answer was i dont know so i tasked her is she the one who made the scheal she said yes i said ok then there and other problem she is spanish and i understand an little spanish she was having an convertion with someone else an she mention she hate black people so i am black so ok then she alway tried to get me fied like the other black people there an question if u didnot get suspened or fried so fort what do that say to u i help please | |
| Roxane Day | 11/15/10 |
| First of all, I like the sausage muffin without the rubbery egg and the greasy hash brown. I get that order at least 4 days a week at the William Street Mcdonalds in Cobourg Ontario Canada.Now just this last few weeks, I have been having a problem with the drive through window WOMAN. She has been very rude and IGNORANT. My window has been giving me attitude and would only go down so far so handing the money out the window was only so far and do you think the window casher would stretch a little to get the money .NO. I even told her that I can only stretch so far because you have these pillars in the way.I ended up hurting my arm. But what really upsets me is that she had no problem hanging out the window laughing and joking with the next customer behind me.I put in a complaint to the Supervisor the next morning when she totally insulted me. She told me to drive around to the first window and when I got to the first window to stop and that is where I will hand her the money out my car window to her.She talked to me very slow and very clear as if I needed instructions and directions.She treated me like I was HANDYCAPED. I again put in a complaint against her.No one has done anything about this WOMAN because she is still being her IGNORANT self. I went through the drive through this morning aroung 10:20 am,November 15th 2010. I order the sausage muffin no egg, 2 hash browns supper sized and a brito, plus 3 small coffee, 1 sugar and 1 cream. The same WOMAN is on the drive through window AGAIN. She asks me how many people are in my car. I said What. She asked me again, how many people are in my car because of the number of coffees I had ordered.I told her that it was none of her buisness how many people were in my car and I drove up to the second window. I had the money in my hand as the man open the window. He handed me my food order as I asked if he was a MANAGER. He told me that he was. I was so angry.I told him that I have been having a problem with her for a few weeks and I have put in complaints and nothing has been done so far and I said to him that I want something done with that B_ _ _ _ . I said she is now telling me that I can only have 1 coffee because there is only 1 person in my car.I said to the MANAGER that she can see my car and see who is in the car as I am pointing up at the little tv screans behind them. ALL HE KEPT SAYING IS NO SHE CAN,T SEE WHO IS IN YOUR CAR. I said that I want something done with that B_ _ _ _, and take my money and give me my food. I called the MCDONALDS at the Walmart location for the 1 800 #. I called the 1 800 # and told the woman on the phone what had happened up til today and I told her that I called the WOMAN a(_ _ _ _ _) to the manager and I want something done about her.I told the lady at the 1800# about her asking me about the number of people in my car.The lady at the 1800# explained to me that MCDONALDS HAD A FREE SMALL COFFEE THING ON. The manager at the Cobourg location should have explained to me the reason why she had to ask about the number of people in the car because I was not aware of the FREE COFFEE thing.The 1800 number will not being doing anything about the WOMAN at the COBOURG store now because I called her a _ _ _ _ _. She told me that she will take the complaint but WE DON'T TOLERATE THAT ON EITHER PARTIES. Well if you can pass this on for me to the right PARTIES. I will no longer talk to a box at the MCDONALDS drive through. I WILL BE ORDERING MY FOOD DIRECTLY FROM THE SECOND WINDOW FOR MY BREAKFAST, AND I WILL BE PAYING FOR THE FOOD AT THE SECOND WINDOW AND WHEN THE FOOD IS READY THEN I WILL MOVE MY PARKED CAR OUT OF THE DRIVE THROUGH. THANKYOU FOR EVERYTHING.........ROXANE DAY. | |
| MW | 11/12/10 |
| Murfreesboro McDonald's is the slowest fast food restaurant I have ever seen. No matter when you go through the drive thru you are asked to pull around to the front to wait for fries, hashbrowns etc. to cook. The twenty minutes you spent waiting already is ample time for hashbrowns to cook. If you go from this small town to a larger town you don't have to pull around front and wait, so why do you have to do that here. Get rid of all these people that cannot manage a restaurant and get somebody in here that can manage a restaurant. They were closed for three days because the town's water supply was bad, during that three days maybe an inservice would have been beneficial. People in this town work also and need to get their food in a timely manner so they can get to their jobs. | |
| scared but tired of the enviroment | 11/12/10 |
| I am a employee at Mcdonald currently. I am mistreaded in that Mcdonald I work at. This Mcdonald is owner own. Its store 10088 in Lancaster California. We were very happy that we were not going to see this store manager cause they promoted her to supervisor, but now I heard she will be back to the store as the store manager cause the person that took the place of a nice smart lady does not know what she is doing so they are taking her out and bring this lady that use to be there before, this lady is very mean she never says hi good morning or nothing. She yells in front of crew and managers and customers she humuliates everyone. Everyone hates her and some are afraid of her. we already complain to our supervisor and owner, but they do not do nothing they do not tell her to stop she has no skills to be a store manager cause the way she talks to us. I am scared of her also I do not know what to do. I hate the fact that she is back to that store. I do not enjoy working there anymore. Its so tense no body likes her she is mean and always yelling hitting even the walls with her fist in front of managers and crew she is made managers and crew cry she is crazy when she gets mad she crosses all the bounteries as a manager. She things cause we need the job she could do this. And the owner and supervisor knows how she is. I am just asking to help us we do not want that kind of enviroment just come and talk to the managers and crew but please keep our names annonumus I am afraid to lose my job or it to be worse at work. My mother and aunt want to yell at her they are so mad that nobody does anything they been complaining about her for over 2 years nothing has been done. Also we have customers that complain about her the ways she yells at crew in front of them but no body does anything. Please help i love working there but she is back and we are scared she started again to yell and be in a bad mood. She is a bad example to all of us and managers too. Her name is Zita but I can not spell her last name right but its with a Aq thats all I know. The store number is 10088 in Lancaster. Do not know what to do my mother wants me to quit. Thank You: | |
| Nicole T | 11/9/10 |
| I have been to the McDonald's in Holdrege, Ne twice this week between 8:30pm and 9:00pm and both times I went to get a mcflury and both times I was told that the ice cream machine was shut down for the night. This is not acceptable to customers when the place is open till 11pm | |
| joe salamey | 11/5/10 |
| why dont you bring back mighty wings ? they were realy good there good for does who like to do low carb diets. | |
| Kiesha Vanderburg-Grant | 11/3/10 |
| I want to first tell you that I have been a fan of Mcdonald's for as long as I can remember, to the point I worked for you for 20 yrs.So I know of where I speak. First of all, your food no matter how hot I get it, (the fries also)it doesn't taste the way it used to and that's not good. It makes me want to go less and less. I still like the food but I have to be in the mood for it now, where it used to be almost an everyday thing. I see now you have brought back the Mcrib, I haven't had it yet but will as I used to love it back in the 80's. Now I wish you would bring back the mighty wings!!!!!!!!!! That would definitely bring in more customers that you are losing to Popeye's and KFC. There are a group of us that have been asking about the mighty wings to no avail and with no response. PLEASE BRING BACK THE MIGHTY WINGS!!!!!!!!!! | |
| JuanVilla, Deland, Florida | 10/31/10 |
| I have been in Macdonalds Resturants before, but the resturant located at the South Deland location in Florida (Winn Dixiwe Plaza) is by far the WORST service I have ever had, and has gotten progressively WORSE since I last went in on October 28, 2010! The managerial staff talked about the other workers in Spanish, they are constantly shouting and threatening the workers with not paying them and fussing with them in front of the customers. They constantly get orders wrong, and sometimes refuse to correct the orders. They had a couple of really good cashiers, who were trying to help, but the managers were so rude that it didn't matter. I saw one of them ( a black female) being cussed out in the parking lot on my way in for bringing the wrong order out. Although the cashier came back in and started taking orders again smiling all the way, I could see that she was upset, but the managers did nothing about it. Another cashier, a male, took the order out again. The customer left, tires squealing. Last Saturday I went in and they had a FISTFIGHT going on in the lobby because one of the cashiers was allowing people to skip in line (the lobby was full of people complaining. I will NEVER go here again. It is the noisiest, loudest, rudest Macdonalds I have ever been to. | |
| Ann Stark | 10/28/10 |
| The worst experience I've ever had at McDonalds or any where else happened last night. I paid for my food with a twenty dollar bill, and the male I paid took my twenty dollar bill acted as though he did NOT owe me ANY CHANGE. by my calculations: A happy meal and a coke do not cost TWENTY DOLLARS!!! It is unclear to me whether this incident occured because I am a white female, or because my hair is white. In any case the edge of descrimination cuts both ways. The anger I feel is not for your corporation, but for your lack of discression in choosing your employees. I am however informing my friends and relatives of this unscrublious behavior. Your McDonald's reputation is far more important than hiring a dishonest employee who potentially gives your company a bad name. This person took things a long way over the limit in every aspect. I am to put it mildly,shocked by this behavior. My friends and I did not rear our children to behave in this repugnant way. | |
| Kirsten | 10/26/10 |
| This weekend I went to the McDonald's in Cullman, AL. I ordered a 6 piece chicken nugget meal with a medium drink. The total was around $5.00, which was okay because I was expecting to get the monopoly pieces. When the order before mine was called, I went to the counter for wait for my meal. Then, the lady handed me a Kid's Meal, in a Halloween pail, with some stickers. I politely asked if this was the correct order. She repeatedly told me that it was "basically the same". And if I didn't want the Kid's Meal, all she would do is put it in a different bag. Other customers were telling the lady she was wrong. She insisted that I "take a deep breath, and go some where." She also called me a whiner and gave me a small drink, refusing to give me what I paid for. THEN, she had the audacity t act as if she were kidding the whole time. She laughed and tried to pulled me in for a hug... across a counter, which turned into yanking me by my neck. I was in utter shock that she treated me like that. She then asked me if I wanted a cone to make it better... I wanted the correct order and monopoly pieces. To make matters even worse. This woman was the manager. DO NOT GO TO THIS FACILITY. | |
| Heather McAuley | 10/16/10 |
| My husband and I have travelled extensively in North America and Europe and generally enjoy a visit to McDonald's. However, we visited the GLASS HOUSE located on I44 in Vinita, Oklahoma and were absolutely appalled with the McDonald's facilities....filthy dirty, garbage everywhere, surly staff!!! I44 is a toll road; there are no rest stops or other facilities for those in travel; the McDonald's facility is solitary; one gas station is located on the same property, not well-stocked and also rather disreputable, but a welcome relief from the horrendous conditions at the McDonald's restaurant. So, two things here......State of Oklahoma, build some rest stops on I44 to accommodate the travellers, send a representative from your Health Department to the Glass House; McDonald's.......clean it up before someone gets ill from the unsanitary conditions! | |
| Eric Thomson | 10/5/10 |
| McDonalds- Store#6321 is THE worst Mc Donalds I have ever encountered. Tonight I was waited on porrly, not refunded $1.06 for a sandwich I never received, the store itself was disgusting and the staff indifferent. I will never go back here and may not return to a McDonalds ever. Definetly "Not Loving it." | |
| leslie | 10/5/10 |
| 4334 Fulton Industrial Blvd Atlanta GA HAS THE MOST RUDEST MANAGER IN THE WORLD!HER ON EMPLOYEES GAVE ME THE NUMBER TO CORP SHE NEEDS TO BE FIRED!ASAP MAKES KNOW SENSE! | |
| Carlos Bustamante | 10/4/10 |
| Waited in line patiently as some kids that must have came from soccer on 10/3/2010 about 6pm.As some of the girls cut in line and since they were all together I was fine with it because Iam sure they were eating together.As the girls ordered away a man that was waiting in the background finally stepped up to order for his family but stood in front of the register.His order was taken before mine even after I was waiting.So I left.Bad service ok food!!!!! | |
| Ashlinn Lewis | 9/26/10 |
| I worked at McDonald's for 3 months and have experienced so much racism from one of my managers. She has the worst manager skills I have ever seen. She is always yelling and hollering at the employees and even the managers. She even went as far as sending a manager home the other night. I think that is uncalled for. She took me into the playland area and yelled at me in front of other customers. She is always making racial slurs and says she does not care if I get my break or not. Yesterday she claimed she could not find my paycheck. This is ridiculous. She is always singling me out from the other employees. I told my parents and our first action is to contact Corporate to let them handle it. And if nothing is done then, then the matter will be in our hands with a lawsuit. She has certainly not heard the last of my family and I. | |
| Vernon Zenci | 4/8/10 |
| Your restaurant in Smyrna, DE is far and away the worst I have ever encountered. I past this restaurant every day and on occassion I stop. For 2 days this week I stopped \and on both occassions I left without even being waited upon, being the first in line for over 4-5 minutes for a cashier to take my order, and being the 2nd in line the previous time. The staff has NO urgency to wait on customers and no management to take charge of the situation. I dont know if your corp. has a mystery shopper if so they need to visit this McDonalds. Changes need to be made in order to serve your customers better. " I'm NOT loving it " Vernon Zenci | |
| Charlene Palko | 5/7/10 |
| The McDonalds at 475 South Oxford Valley Rd., Fairless, Hills, PA serves Hot Cakes and Bacon. You get 3 little hotcakes and 2 of the thinest, narrowist bacon I have ever seen in my life and I've been around for many years. I have asked for 3 slices of bacon and they said they only give 2. It is outrageous because you can almost see thru the 2 tiny pieces of bacon. Three ought to be standard!!! Not stopping again! | |
| C. Russell | 6/4/10 |
| I feel that mcdonalds is not at all customer friendly. I don't feel that mcdonalds have the safety of their customers at heart. I have been in macdonald snd requested fries with no salt and got fries loaded with salt. I have been in mcdonalds that were nasty, the employees were nasty, employees that couldn't properly speak english, floors dirty, employees handling cleaning supples and then handle fooe. I have also ordered carmel suday and got home to realize that what i got wasn't ice cream, nut something with a shiny icy slushy like texture. The employees do not give recipts.. Although McDonalds sell food the taxes in which mcdonalds charge is for non food products, thus overcharging for tax. | |
| Enda Diggs | 6/7/10 |
| I was at your 328 S. Main Street Slippery Rock , PA 16057 location, this past weekend, there was a basketball tournment being held a the university, so you would think that this location would have been staff correctly. The service was a little prejudice, I was in line with 2 other mom who weren't of color like me. I was last in line, every one else order were taken and filed. My order was taken at 9:34 am and at 9:42am when I notice everyone who came in after me orders were coming up and mines still wasn't filed. I only order : 1 Sasusage Biscuit with cheese, a small coffee, Sausage mcgrdl Meal, orange juice. So when I asked about my order with all the employees listen in on my conversation, even the manager on duty EVERYONE ACTED STUPID AS IF I NEVER ORDER, NEVER SAID SORRY, THE GOFFY YOUNG LADY WHO TOOK MY ORDER DENIED THAT SHE EVEN TOOK THE ORDER, BUT ALL THE TIME I'M STANDING THERE WAITING ON MY ORDER. SO THE PLACE THE ORDER AGAIN OMG IT WAS LESS THEN 2 SECONDS I HAD MY ORDER, MY COFFEE HAD HAIR IN I TOOK IT BACK OF COURSE ONCE AGAIN NO SORRY NOTHING AGAIN FROM THE MANAGER ON DUTY. EVEN THE OTHER CUSTOMER CAME OVER TO ME AND SAID THEY SHOULD HAVE DONE SOMETHING, IT WAS A COLOR THING, I DIDN'T GROW DURING THOSE DAYS BUT DAG WHY ARE WE ACTING IN THIS MANNER. MY MONEY SPENDS LIKE EVERYONE ELSES. | |
| Lance | 9/17/10 |
| I go to the Library almost every day and the absolute longest it takes me to get onlnine is 3 minutes.................I have for the second time stopped off at your Mcdonalds here in North Port Florida and for the second time I have finished my 2 burgers and fries before getting online. The only reason I come here is to get online, I only order the food out of courtesy........I will not be ordering anymore of your food here or anywhere else. | |
| Maria Nilsa Baloco | 9/20/10 |
| Today, Monday, September 20, 2010 … I visited McDonald’s Located at 160 Broadway, New York, NY 10038 My experience today was not a good one. The french fries were so salty they could not be consumed. I also order an Angus Burger … The Angus Burger was also very, very, very salty. My visit to this McDonalds was very unsatisfactory … I could not eat what I ordered because it was so salty … I spoke with the manager who just shrugged his shoulders … What happen to customer service from the Manager … it was definitely lacking. | |
| tracey ferber | 9/18/10 |
| i went through your drivethru in pinebush ny and half my order was not in the bag when i got home. i am sure that the company really doesnt care, but is none the less annoying.the rest of my family did get thier food.thanks for the food that i paid for and did not get | |
| Paul | 9/12/10 |
| We just visited the Effingham ILL Mcdonadlds.I was not loving it.We asked to have the breakfast burritos very hot as all mcdonalds dont know what warm food is.They were cold and I aint lovin it.Why is Mcdonalds corp not montoring stores in USA.Its a joke !I aint lovin it ,its sad as its a easy fix !! | |
| Sarah Hawkins | 9/14/10 |
| Your McDonald's in Albany Ny, located at 106 Wolf Road is by far the WORST restaurant by far. I recently was a manager there. And the GM, Lisa Sikoskie, cannot handle her job. I got demoted for not being trained right. When it was her job to train me. And then I get sent home for not having my shirt tucked in, when it was. I fell in the freezer, she did nothing about it. I feel that I should have something coming to me. Something needs to be done about this. She can't continue to treat people like their nothing. | |
| S. Leslie | 6/11/10 |
| Your store in Newburgh, IN redefines poor service. There were six employees standing behind the counter and none of them could manage to greet me, let alone take my order. Two of the girls were discussing a pair of shoes rather than work. We waited for 5 minutes only becausey 8 year old daughter begged me to stay. We were the only ones waiting in line. Eventually, another woman entered the store and an employee stepped belatedly to another register and asked to take an order---from the other woman. She ordered three small coffees. It took three employees to fill her order-- after dumping out the coffee pot to make a fresh pot for her---we still were not asked for our order. One of the employees finally acknowledged me and took our order. By that time, I had lost my appetite. Is this really the best you can do??? | |
| Odaliz Tavares | 6/16/10 |
| I am a mcdonalds employee. I've worked for mcdonalds for 7 months I was hired by - considering I've only worked at this mcdonalds- by the worst supervisors in the world. I know you guys care more about your money than what people think but I feel that in order for things to work out correctly we should have some type of confidence and loyalty employers and employees alike. We have no rights to express opinions or anything. I'm not scared to say what I got to say but just because I do not want to take it any further I will be calling the Corp to complain. If things don't change I can take it any further to it's highest point. I know my rights as a part time employee and full time student. I am protected by the goverment. Us employees should not be getting treated in this maner. I have enough complaints from enough people and myself to take it far. I would like to speak to the boss and tell him or her how we are getting treated by his or her two faced supervisors and management. By the way Amy Dario and Orlando are three of those two faced supervisors and if you don't take care of them you can loose a lot of business. | |
| darren miller | 6/18/10 |
| I live and work in the westerville area in ohio. I went to the mcdonalds at 4435 executive parkway since i have moved here almost 5 years ago.there is a very rude young lady that is mostly in drive -thru .she is a short blonde that wears glasses .i have called the store and spoke to several managers about her discussing sex and other rude things where my 3 young children hear it and nothing has been done. i really enjoy this store and the crew is super friendly but if something isnt done about this one employee i will not come back.PLEASE TAKE CARE OF THIS MY WIFE LOVES THIS STORE | |
| k smith | 6/22/10 |
| I stop every once and a while if I know that I will be on working a 12 to 14 hour shift. I stopped this morning and got a sausage egg mcmuffin. I got the food in a timely manner and was impressed until I went to open the back and pull the sandwich out and noticed that there were burnt sides from the muffin in the wrapper. I picked up the sandwich and it was as hard as a rock on one side and burnt on the other side. I was going to try to eat it so I started peeling off the burnt parts and realized that I would have torn apart the whole muffin just to get the burnt parts off. I called the store as I turned my car around and it took more than 5 rings for the manager to answer the phone. I explained what was wrong and that this has not been the 1st time and that now I was late for work because I had to turn around and go back to their store. When I got back to the store I drove up through the drive thru and the manager handed me the bag and tried to give me some coupons, but I said no thanks. (Since I only wanted what I paid for and nothing extra) I opened the sandwich to and started eating it and noticed that the lid of the muffin was burnt but the sandwich was not hard so I just ate it. I don't mind letting you know when the other times were in another email because this is not long enough to hold all the information that I would like to explain. I am hoping that I will hear back from someone regarding this matter and the best way to reach me is thru email. Thank you | |
| RALPH SMITH | 8/26/10 |
| In Monday I was sitting in the drive-through at McDonald’s in El Centro on North Imperial Avenue with my wife and daughter waiting for my food order when I noticed the window cashier pouring soda from a 2-liter bottle (Sam’s Club soda brand from Wal-Mart) into a large cup. I could not believe what I saw. I asked the cashier if they ran out of Coca-Cola. She stated yes. I asked to speak to her manager. The manager came up and asked what the problem was. I said I think it is wrong they are using a different brand soda when the machine is down, and not telling customers. I sat and watched them pour it, from a personally bought store 2-liter bottle. The manager stated that her supervisor told her to do that. With all the money the McDonald’s Corp. makes, I cannot believe that a supervisor would go out and buy (Sam’s Club soda) and have customers think they are buying a regular Coca-Cola. I contacted McDonald’s Corp. and demanded an answer to this situation. It’s sad that a multi-billion-dollar company resorts to this type of customer service. Is the economy really that bad for this location to fool customers with a non-brand soda, just to save money when they run out of “the real thing?” — Upset Customer, El Centro We’d sure like to know what McDonald’s Corp. had to say, because we’ve been trying to get a corporate media relations spokesperson on the phone since we received this letter. Twice now we were promised a response by deadline and two deadlines have since passed. In a bit of luck, we did get a confirmation that this actually happened by the store manager of the Imperial Avenue McDonald’s. “Yes, we were using the soda, but other than that I’m not allowed to give out any information,” said the manager, who refused to give her name and referred us to corporate. Before we hung up, she also denied giving an employee direction to buy soda from Wal-Mart. We did get in one good question — “Was this fraud perpetuated on the public?” — to which she answered, “I don’t know,” but that’s because she was busy looking for the corporate phone number so she could get off the phone. At least she confirmed it happened. With a company like McD’s, which has such strict franchise and corporate store rules (that’s how they stay king of the hill), we were surprised they didn’t get back to us. We also imagine someone is at least getting yelled at on this one. For one, Coca-Cola has exclusive rights with McDonald’s, so that company would be pretty mad, too. Hopefully we can get a response from McDonald’s soon. EL CENTRO, CA. 92243 | |
| sadie | 8/28/10 |
| i am from middletown ct. and have been to both your stores. the one on south main st and the one on washington. i am very upset on how they treated myself and their employees. i hear the managers yelling at the crew like they were their children and degrating them alot. i am very upset that u would allow people to be treated this way. Your company claims to be all about the customers and the employees and u have yet to show it. these people work hard at their jobs and to see them disrespected like that is wrong. Your company needs to take a look at their store managers and their other managers and maybe sit down and actually talk to the employees to find out their complaints. If it was your son or daughter being treated that way you would have already done something about it. so why let it happen to someone elses. Your employees run your stores without them your stores would go bankrupt. you need to look into these stores asap and start letting the hard working employees get what they deserve.RESPECT. If i could give u a star lower then one i would. | |
| Mrs. Marie M. Esterline | 8/31/10 |
| Dear President and CEO of Mcdonalds: I heard on the news that you were considering borrowing money from China. Is this true? Why? It's bad enough that our Government saw fit to borrow from China and put the taxpayers of America in debt for generations to come, but Mddonalds? If you must borrow money then borrow it from an American bank or one of our billionairs or millionaires. Let's keep the money in America. Thank you for reading this. Mmetutor@AOL.cm (A American CA senior citizen) | |
| J Tisdell | 9/1/10 |
| I am complaining. Not that you actually care or even give a damn because inspite of my unpleasant experience you will still sell us consumers your products. US 1 and 17th street in Fort lauderdale. I went in for a Big Mac Meal. A coffee instead of a soda would not compute. So off the dollar menu I got a small fry, rubber chicken sandwich and a small coffee with cream and two sweetners. I sat down and tasted a fry, it was cold, so I went back and asked for another. 25 seconds I was told and out it came. I told the clerk I was waiting for new fries and he gave me another cold one. By now I was embarrased to ask for another but did out of principal. to which I was told they just came out. So I handed him the fries and told him to keep them and left extremely agitated. I had the coffee and when I started to drink it there was no sweetner in it. I know I don't count but Mcdonalds will never see my body cross through any of their establisment doors ever again in my life, nor will my family. One day Americans will finally have enough of this "shove it my way" mentality with fast foods. I know I have. Shove it up your big mac Ray Kroc because I have been Mcbentover once to often....Mcseeya. | |
| jodi | 9/1/10 |
| i stopped at the mcdonalds in copperas cove tx a couple of months ago and got a burger and some chicken nuggets. the chicken nuggets were for my 1 yr old niece (by they way). when i got home she didnt want them so i bit into them and found myself quite the little surprise. there was a an orange piece of plastic in the nugget which cut my gum and chipped my tooth. now had the baby eaten this she could have choked. i called the store location and got the run around. called corporate and they said would investigate and have ins claimer call me. this was 2 months ago and i havent received even a phone call. be careful what you purchase and definatly check the food like halloween candy before your children eat them. you never know what you might bite into. and trust me they wont fix it. | |
| Linda K | 6/23/10 |
| Whom ever came up with the idea for the drive-up employee to hold your order out the drive-up winder while you are paying for it,is stupid. What is the reason behind it?? I do not want my food hanging out any window, it is stupid!!!! | |
| Kim S | 6/23/10 |
| The service at the McDonalds located at 4101 Leopard Street, Corpus Christi, Texas is very poor. Today, as with other days, I have tried to use the drive-thru to get a salad. Today there were eight cars at the drive-thru and four customers on the inside. After a 5-7 minute wait to PLACE my order, I finally went around to see what was taking so long. I noticed that the restaurant was taking the order for the drive-thru and the car would drive up to the receiver window to get the food....no other orders were taking until the first car received their food. I went inside to speak to the manager and asked why it was taking so long since there were only four customers inside and such a long line outside. She stated that they were short handed. There were four customer service reps up front and at least three in the rear. I left that restaurant and noticed that the first car was still waiting for their food along with all the other customer in the drive-thru. I went to another restaurant to place my order since I only have ONE HOUR for lunch! | |
| J. Cox | 6/24/10 |
| On 6/22/10 I visited the McDonalds located at 1808 S BELTLINE RD - DALLAS, TX 75253 with my family. I was taking my grandkids because Mcdonalds is one of their favorites. I really need to stress the fact that I am highly upset with our visit. We ordered our food and the amount came to 33.83. We ordered 3 of the Angus burger meals 2 #16's and 1 #15, 2 6 pcs. nugget happy meals, and a # 12. We received our food and went to the table. As we were passing out everyone's meals a ROACH crawled out of my grandson's happy meal bag. I went up to talk to the manager on duty and he did not even offer to comp our meal. I am furious at this point! McDonalds was supposed to be a treat for my grandkids but not only thatitgrandson that is on CHEMOTHERAPY. He has Leukemia so I am sure you can understand McDonalds being a "special" treat for him. He hasn't been able to visit many places with a compromised immune system. Still the manager showed no respect and just made the comment that it (the ROACH) was probably from where they keep the toys. We left and I CAME BACK to talk to the day manager on 6/24/10. She gave me a gift card for a PORTION of our meal only! What is wrong with these people that are named "Managers"? I will be calling the HEALTH DEPARTMENT for INSPECTION of this resturant. Who wants to eat a place while fighting flies and ROACHES while they are tyring to eat? Then dealing with the so called managers that give really lame excuses and have no respect for people in general! I will make sure no one we know WILL EVER VISIT HERE AGAIN! McDonalds paints a picture for kids everywhere don't you want to actually live up to being that "special place" kids really do love to eat and play? My grandkids DO NOT FEEL SPECIAL having dealing with this.. | |
| David Wallace | 7/28/10 |
| I am a resident of Smyrna, DE and occasion the McDonalds in town. On way to many occasions I have experienced the worst customer service of my life. While utilizing the drive thru I have sat for 15 to 20 mins. and further had to wait after paying, in the parking lot in order to get my purchase. I have had coffee spilled on me, coffee spilled into my car, and the additude that is presented by the employees and managers is the absolute worst that I have ever experienced in my life. I have lived here my entire life and have been visiting this McDonalds since its inception. In the last year, my experiences with their staff has forced me to visit other fast food stores other than Mcdonalds in the area. Until a major change occures at the Smyrna, DE store I will not bring or encourage anyone that I know to bring any business to this store. | |
| Kelly | 8/18/10 |
| I can`t believe that the person who handles the money also handles your fries! It is absolutely disgusting, they should be wearing gloves after handling money or washing their hands. Money is one of the dirtiest things you could ever handle and to see this woman grab my fries from the top bare handed just blew me out of the water.I was at store #12032 in Spring Hill, Florida on 8/18/10.They need to change their standards, I really don`t think that is very healthy.I for one would rather not eat who knows what,and when was the last time she had washed her hands?They should be ashamed.As far as friendly, just as everyone else has stated, there isn`t one in the bunch. With the economy the way it is they should be happy they have a job right now. | |
| Charles Schraml | 8/1/10 |
| I was shocked when I visited a McDonalds in Dunedin Florida. The floors Tables and bins were full and it was not busy at all. One patron went and grabbed a broom and swept before sitting down. I am originally from upstate Ny and have never experienced such a dirty McDonalds. | |
| Employee | 8/10/10 |
| The Smithville MCDonalds in missouri off of 169 is probably the worst McDonalds. As an employee we are treated like trash. No matter how hard anyone tries to do something we always seem to fail in their eyes. Managers will yell at employees on a regular basis. We are not allowed to voice out opinion on anything. | |
| April Shaver | 8/16/10 |
| The McDonalds in Island Lake, Il. is the worst in the area. I go every morning to get tea to start my day it took 10 minutes from the time I placed my order till i got my order through the drive thru. You would think at 5:45 A.M. nobody around just yet or in line at the drive thru. it would take less the 10 minutes to get food. As I was looking through the drive thru window I noticed the workers were standing around chit chatting instead of working on my order. Then when I do get my order its wrong. Today my friend I work with went to this McDonalds they also got her order wrong she said "I hate that Place" the always get it wrong. You can go to this place and pay one amount one day and they raise the price the next day for the same thing you ordered the day before. I think they are pocketing the money thats why they dont give your reciept most days. and dont get me wrong im not prejudice but if your working in a place where you need to talk to people shouldnt you understand and speak good english! | |
| Mrs.Annette Reed | 8/16/10 |
| McDonalds @Foster and Sheridan(5130 N. Sheridan Road) No one should Have go thru Hell or high water for food customer service very poor, you take our money for food half the time they don't know what your saying then your order is wrong while I stood in the Line I notice another angry customer who brought his order back asking where is my meat!! on my order that was it for me I told them to give my money sorry mcdonald you need to get it together next we will boycott your place maybe then you will get it right. | |
| Tony F. | 8/11/10 |
| Well McDonald's off Mississippi ave just before safeway and the firehouse, by the Waffle house shows again why the company reeks at customer service. I was waiting in line to order some food, when three teenage boys walked into the store. They asked if they could go ahead, they wanted to get some water. Considering it was 90 degrees today I had no problem with it. These boys were talking about football and look extremely tired and sweating from the heat. They asked the lady behind the counter if they could get a cup for some water and the lady stated "No" we do not do that and the boys went to sit down. I started looking at the DVD's and a young man walked in and asked for a cup for water and the lady gave it to him. One could say maybe McDonald's did not want a bunch of teenagers in there just sitting around or some other moronic thought however this was not the case. The 2nd young man was about the same age, though there was a difference between the two groups. The first three boys, two black men and one white man (teenagers) and the second teenager who walked in was hispanic, the lady behind the counter was also hispanic. Imagine that RACISM in McDonald's I was so agitated at this I mentioned it to the lady behind the counter and her response was it was none of my business and then, under her breath called me a pendeho (spelling). Well seeing as RACISM is paramount in McDonald's I am no longer going to eat there. I would encourage other people to not buy anything from this racist organization. | |
| Mauricio Rodriguez | 8/11/10 |
| 8651 NW 13TH TERRACE (W*M #2091) - MIAMI, FL 33126 - (305)592-8220 There is a Pregnant woman who works in the window of this McDonalds and Yesterday morning I ordered my meal and as I waited she went on and on about how Cuban People just dont get along with Central Americans. How the attitudes just clashed and how she felt that there could never be an understanding amongs those countries and the Cubans of Miami. First and foremost I work for the County and I felt ashamed to have heard this from this Pregnant woman. She should not be working under that stress and worst be serving the public any food. God knows what she can be capable of doing to it. | |
| Pamela Bayne | 8/15/10 |
| The McDonalds in Mooresville, In has to be the worst. I wonder sometimes how they get their employees because most of them don't seem to care. My husband many years ago used to be a shift manager at this store and it was the only time people were happy. My daughter visited this store on 8/15/10 at about 1:45 am. Threee male employees were outside on the playgroud smoking. Nobody insdie (except for the manager I guess wherever he was). It took forever to ask for their order (they saw them drive in ), went to first window was ask again for the order, then they left, went to second window to pick up, took forever again, kept being asked what their order was and what drinks. They had to ask for straws, never any napkins in drive thru. The order was for 8 McDoubles, # large fries and 2 cokes. The fries were half done, no salt on them. I went today and told a shift manager about thie (didn't get her name but it was a lady) she apologized and said it would be mentioned. She never ask for my name or offered any kind of free drink or food or anything. We work hard for our money and spend lots of money at this restaurant. This is very poor customer service on your part and I am very disappointed because I do not find friendly people or friendly service like your ads claim. VERY DISSATISFIED CUSTOMER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| | 8/6/10 |
| My following information and comments are experiences endured during a road trip from Florida to Chicago in July this year, 2010. We have always stopped at McDonalds when traveling, for several reasons. Clean rest rooms, good food and a grassy area to walk our little Schnauzer. One stop was in Ozark, AL at the intersection of HWY 249 and Hwy 231 on July 6, 2010 at 12:00 noon. There was standing water on the floor of the ladies room with a note stuck to the door saying "sorry and watch your step". I mean serious water everywhere and messy. OK, got thru that ordeal and then ordered food. Egg McMuffin and 2 senior decafs. Coffee was "old", not hot,bottom of the pot. The sandwich was lukewarm. The lunch area was dirty and messy. Made a mental note to never stop there again. On our return trip to FL we got off I-10 in FL at exit 142 on July 29,2010 at 2:00p.m. This crew had to be the worst we have ever encountered. Customers stacked up back from the counter waiting for their orders, one associate taking orders at the register, one female barking out orders to hurry up, and those working in the kitchen producing little food. One man waiting next to me commented on the chaos and no management around and lack of any organization and he had been waiting 25 minutes. Twenty minutes later my order was called out and I took the bag without inspecting the contents and went to the car. My husband ordered a Southern chicken sandwich with lettuce, mayo and tomato. He got a thin BURGER patty with tomato and mayo and disgusting limp, wilted, "black on the edge" lettuce, and a cold burger. The beverage selected with the meal was lemonade so sweet and "strong" it burned his throat when he attempted to drink it. I ordered a Wild Berry Smoothie that must have been the first for the person who made it. I've had them at other locations and they are delicious. But this one was black as grape juice and only filled the container half way. Also had a chicken wrap, which would have been good had the chicken been hot. This meal had to be the worst we have ever had anywhere. Because of the bedlam inside, we weren't about to go back inside to have everything corrected. Disgusting. Diasppointing. What a waste of our time and money. What is going on within your company? Doesn't anyone check on these locations? We have been customers since the 50's My husband lived in Des Plaines right down Lee St. from the 1st McDonalds. He also had a business and did work for Ray Kroc at his home in IL. Mr. Kroc would turn over in his grave if he saw how things are being run under McDonald's name today. There is obviously a great lack of supervision. Too bad. In today's economy we are selective where we spend our money and there are many choices. If you don't watch out, even the BIG GUY can fall. Thank you for reading thru my comments. If I didn't care, I wouldn't take the time to write. Sincerely, Caryl Pflughaupt 14296 Brookridge Blvd. Brooksville, FL 34613 352-597-2696 p52chevy@aol.com | |
| Taisha ogethorpe | 8/7/10 |
| This has to be the worst time I have experiance at mcDonlad's. It is 1:am in the morning and i wanted to order 10 piece chicke nuggets and 2 mc doubles and 2 mc chickens and a number 5! She had the nerve to tell me that they dont serve mc doubles and mc chickens after 1:00 am 8/7. So i huss and fitt a little with the manager Denise. she said this a Corporate Rule. That they dont serve anything but Combo meals 2-10 after 1:00 am. This store #1938 has this corporate policy. So What does Corporate Do!!!! I have bought Mc Donalds for over 30 yrs never have i been denied a order! | |
| Denise W. | 6/26/10 |
| On Saturday, June 26, 2010 I was on my way home from work and decided to pick up my children from home and then go to the McDonalds on 27th and Ramsey in Milwaukee, WI. My mother was also with us. While I was waiting for our cones, my mother and children had found a place to sit. My mother didn't realize that the area was blocked off and proceeded to sit. The MANAGER proceeded to rudely embarrass my mother and children by stating "That area is closed for a reason." I was completely embarrassed and felt I needed to voice my concern to this manager. Another employee gave us the order and I asked to speak to the manager as follows, "As one professional to another I didn't appreciate how you spoke to my mother or children. It was rude and unacceptable. The manager then stated that he didn't feel it was rude as he never stopped to speak with me and continued to do whatever he was doing. The manager could have said "That area is closed" and that would have been acceptable. He was rude, unprofessional, and in his position he should be able to speak to customers with respect. I will be sharing this experience with friends and colleagues. It may be a benefit to the McDonalds franchise to train their managers how to work with the public. | |
| j | 7/26/10 |
| Sarasota FL stores employees ( drive up) just don't listen well. Our order is SIMPLE. cheeseburgers with only sliced onions and 1/2 and 1/2 sweet and unsweet tea mixed. We get everything and then some! One time the iced tea was even moldy. One time it took 3 tries to get the order straight. We saw a person next to us return his order twice. The problem seems to be that the drive up help is too busy asking if you want something and trying to complete the order before it is finished to listen to the order. If I wasn't so polite I'd have told them wehre to put the order many times. The other problem, the inconsistency of the sugar in the ice cream. Sometimes it's too sweet. sometimes it's perfect. Maybe McD's will read these comments. Lets hope the care | |
| John | 7/27/10 |
| I have a problem with one of the McDonald's. I live in Shelbyville Illinois. I have notice that this McDonald's is very dirty, I have seen some of the Mang. and how they are treating some of the employees. I have family currently working here and I have notice along with my family telling me that they are being singled out. I have heard one of the Mang. saying he does not like some of the employees. I have seen and heard one of the Mang. tell an employee to do something and he/she is doing it the Mang. is still yelling at them. Their are a few of the employee that are what you say "cocky" and have a very bad attitude. I would like if something was done about this. Thank you for taking the time to read this. John. | |
| l. Wilton | 6/27/10 |
| I stopped at the ISB store in DeLand,FL and purchased 2 hot fudge sundays. They were both hollow and you do know what I mean. I told the manager and was informed that this is the way they are trained. You are training your employees to cheat the public. Someday when the public knows what you think of them, the defication will hit the rotary oscillator and we will all celebrate at Burger King. | |
| Mark Lamphere | 6/28/10 |
| I love your food, and I have stayed in your Mc Donald house's for 66 days when my Son was in a coma. Your the best franchise in the World to me. I'm writting because I saw on the news about someone wanting you to stop putting toys in your kid meals. He doesn't know what it takes to get our kids to eat, your toys in the meal helps. Don't ever stop. No toys for kids??? Thats insane. Maybe the goverment will tell us to stop reproducing too. | |
| T.Frye | 6/29/10 |
| My little brother age 14 went 2 purchase 2 chicken select meals and a mighty kids meal with chicken nuggets and 2 apple pies exactly. He called me and told me what the total had come 2 before he even explained to the cashier why he wanted 2 cancel his order he told him no because he had already had it packed!!! I told my brother while still on the phone with him 2 tell the guy I said he can't make him keep the order they got into a slight disagreement about the refund. He ended up not giving him the refund at all!!! Then the selects were old and dried up the fries were luke warm and the babies nuggets were old as well!! I called the manager and explained everything to him, he was very mean and rude he told me that I had 2 save the food which I explained 2 him how could I when I am not in the area anymore until sunday. My brother came to get the food before we left 2 leave. He told me oh well this is his store he owns 3 stores he named the 3 he owned and said if I report him it will do no good because, you all will just report it back 2 him!!! I was highly upset about this and hope to speak 2 someone asap in reference 2 this matter. I felt like I was treated nasty and rude. I also think that just because your a child doesn't mean you don't deserve respect!!! Please call me asap so we can resolve this issue further. | |
| TONOAH TUCKER | 7/1/10 |
| I frequent the McDonalds on McClurg in downtown Chicago. I work nearby (680 North Lake Shore Drive). My experience at this location is always bad. The service is poor/ management is terrible. Yesterday, 6/30/2010 I was sold a sundae / it was warm/ melting something was wrong with the machine. This location is always out of something. For a while the air conditioner was inoperable. A huge fan was blocking one of the cash registers. In addition, there was an awful smell inside. The staff barely speaks English and for a fast food restuarant clarity is imperative. There is no sense of urgency and most of my colleagues agree. That location is not very clean. I have decided not to patronize them any longer. Something should be done . | |
| Gina hill | 7/1/10 |
| On October 5 of 2010 I went to Mc.Donald's with my friends in Bridgeton Missouri. The Place was not clean at all and the floors were dity. They did not have a wet floor sign out in the doorways. I ended up falling down due to their lack of customer safty. My freinds had to help me up; because the employee's were to busy laughing. Still to this day Mc.Donald's does not own up to what happened. Today my friends and I no longer go to Mc.Donald's. I tell everyone to stay away from that place. They cliam to care about customers but in reality they just don't give a damn. | |
| Curt Buetow | 7/6/10 |
| In an Eagan Mn location a year or so ago I was taken back when eating at/in the location being bothered by flying gnats eminating from a waste bin by the drink station and when pointing this out to an employee cleaning up the area said there wasn't much they could do about it! More reciently at a Roseville Corporate store, noticed an employee returning paper napkins to the napkin dispenser that had fallen out from a previous customer that had pulled out a hand full and some fell to the counter. Needless to say these things do not make Me, a Stock Holder very happy! What about all those things the Customer hasn't a chance to see! Hope there are none. BTW could it hurt to do a Split sometine, Iv'e been waiting for many, many years now! | |
| Karen Aschenbrener | 7/6/10 |
| I am becoming very upset with McDonald's Corp. I have purchased a Big and Tasty sandwich WITH CHEESE, twice from 2 different stores over the past month and have yet to receive a sandwich with cheese on it, even though I am being charged an extra $.35 each time for the slice of cheese. I would like my $.70 plus tax (Washington State 8.7%) refunded. I am not dining at McDonald's anymore. (I have receipts for these meals.) The prices are too high for the type of service rendered. Please issue a refund for this to: Karen Aschenbrener PO Box 1982 Veradale, WA 99037 | |
| Jaanine Smiith | 7/8/10 |
| Reisterstown Maryland. food always decent and employees friendly. I slipped and fell on the big yellow M" painted on the pavement. I went in a nd told the manager what had happened. He took my information down and told me someone would call. No one did, so I filed a complaint with corporate. I'll see if anyone is going to call me back. Seems as if no one really cares if I hurt myself or not. I have been patronizing McDonalds for 40 years. Is this good customer service?? I think not. | |
| Mrs. Mike Sidwell | 7/8/10 |
| I went through the drive-thru at the McDonalds on Court Street in Circleville, Ohio at approximately 1:45pm. I ordered a big mac meal, a cheeseburger with mustard and extra pickle. After leaving the drive thru I discovered that the sandwiches were cold. I called the McDonalds and asked to speak to the manager. I told her that the sandwiches were cold and she replied that thatwas impossible because she was working. I gave her my order along with the dollar amount and she interrupted and stated, "What do you want"? "Do you want your meal paid for"? I replied that I just wanted to make her aware of the situation and she replied and? and I said wow thanks a lot! I wasn't asking for a free meal I wanted her to be aware of the situation was all! 767 Mt. Zion Rd. SW Lancaster, OH 43130 | |
| T.J. Yarborough | 7/11/10 |
| Iam writing to you because store #5561 Turner McCall Blvd. Rome ,Ga. has the most excuses for their late nights.Example: from June 27 2010,till July 10 2010 you can go through the drive thru to order and this is what I have been told #1- Iam sorry but we only have 1 employee and the night manager so we cant serve anyone. #2- Sorry but we have to pull the register,and it will be at least 30 min.before we can take any orders.#3-We cant take any orders tonight we dont have enough workers to make food come back tomorrow. Having been to the local hospital for an emergency we came back by to get a bite and got told at 20min.till 4:00am. that they were already serving breakfast! 3 cars in front of us were angery to cause we had waited in a line while everyone else got regular food,then we were only to order breakfast items. This restaurant has soooooo many lousy excuses they always have no ice-cream cause its always broke ,along with the cookies they are out of!!!!!! Please speak to the night manager. This happens way to much!!!!! | |
| A. Bishop | 7/12/10 |
| I went to McDonald's for lunch (store #6798)in Hoffman Estates, IL. I initially ordered ONE apple pie and was charged $.99. I was then told that I COULD have TWO for $1.00. Is there anyone who monitors the FAIRNESS of the pricing? Why can't I have one apple pie for $.50? The math simply is not correct! One pie should be $.50 or $99 but TWO pies should not be the same price as ONE pie. When I inquired as to WHY, I was told that this was the pricing and they AGREE with me that it wasn't fair. | |
| Carolyn Watkins | 7/12/10 |
| Cwatkins95@yahoo.com, "please forward to the correct department". I live in Nashville Tennessee 4601 Indian Summer Dr. 37207. I regularly visit the 304 Long Hollow Pike and 810 Rivergate Pky 37072 stores and for several weeks have been told that they do not have any of the Ice Coffee punch cards. This promotion goes on until the end of the year and they never have any of the ice coffee cards. I was given the frappe card and I do like frappe but my favorite is the ice coffee. I would greatly appreciate it if I could get a couple of the ice coffee cards before the promotion is over. I am a loyay ice coffee drinker and I visit at least twice a week. Thanks in advance.. | |
| Mary Yates | 7/14/10 |
| Love the angus burger! And, many others. One of my grandson's favorites. However, we have a problem. He is with the Seabee's just deployed to Afghanistan. We send care packages but can't send enough ketchup packets. All the men love ketchup! I was at the Bowles & Kipling Walmart McDonald's today and all the manager gave me was a small hand full of them. Said they only got in 1 box at a time. They don't have ketchup over there because it has to be refrigerated. McDonald's does so many wonderful things, would it be possible for McDonald's to donate many huge boxes of small packets of ketchup for our troops. My Grandson is my hero! He saved 2 lives within 9 months; donated bone marrow and saved a 19 month old girl while on a humanitarian mission in the Philipines (on his 24th birthday). Has received many awards and medals for his bravery. I have the address to the base there. Will be sending care packages to him soon, but can't send enough ketchup. THIS WOULD BE GREAT PUBLICITY FOR MC DONALD'S - COMMERCIAL MAYBE???? Please email me and let me know what your feelings on this matter are. Thank you. | |
| Dodger | 7/19/10 |
| I Work For Mcdonalds Lincoln NH We Are Treated Poorly, often pushed til we can't go anything more. The Female Owner is a A Bully to everyone who works for her though her husband is a nice understanding man who often does not get along with his wife because of her treatment of the employee's we are often forced to smile, I've had to watch as the district manager also the owners best friend slapped a employee's hand as a form of punishment for doing something wrong in the grill, saddest part is there are camera's not to mention grabbing and pulling employee's around. Talking down to us with rude remarks, At Times we watch as they put trash in the bun freezer where the buns are stored til use and have no choice but to remain quiet so we can keep a paycheck. When the owner is angry at us she takes away our hours or forces us to work twice as hard and fast all the the while making rude comments. We Suffer low pay, mistreatment. If Your Service Is Bad Look At The Owner not the employee's if you where ran into the ground just to have a paycheck when jobs are hard to find would you give 100% customer service? i doubt it. try working there for a few months then you will see how they really treat employee's and manager alike | |
| Michelle | 7/22/10 |
| The McDonalds in Boaz Alabama has some of the rudest people. I went there one night and when I got to the window I asked if I could add one more ten piece nugget to my meal. The lady working the window rudely told me she had no way to ring me up and walked away. When she came back to the window I said to her "You don't have a way to ring me up?" She put her hands up on her chest and said "I don't have a way to ring you up!" I said there is a register back there at the other window." She leaned and looked out the window and said " And theres like five cars behind you." I would have pulled up and waited for the extra food. I wasn't asking to sit there and make everyone else wait. The lobby was already locked or I would have went in and ordered it. It just kills me at the attitude that some of these people have that are suppose to be leaders in customers service. I will not be back. I know you probably here that alot and laugh and think what difference will that make. I work with the public everyday. If customer service is not there you will start to see the effects of it by the lack of sales. If these people don't need a job, get them out of there and get someone that knows how to deal with the public!!!! | |
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