770 Cochituate Road Framingham, MA 01701
(508)390-1000
Reviews For Marshalls Corporate Office
sofia velgara  | 5/7/12 |
| Marshalls. Of fox hills plaza ,culver city I really dont like these store there ad says something new every day but when u go often they think ur stealling or doing sothing worng ....i sure that all there workers steall ..u ask why.. because they leave lots of name brand walltets with out hard tags pleze no mater whateveryone nows miacheal kors is expensive + most of there worker comment how custer steall yeah right all these stores r frade + theye dont honor the prices there lazy they dont check prices they make them up and when u return it a drag | |
| L Newboen | 5/21/12 |
| Went Marshall's in Delaware on concord pike. If your not black don't shop there. They hate white people. Had to contact home office to file complaint against cashier and managers(and they had to nerve to tell customer my business. Really thought there was going to be a race riot. | |
anonymous  | 5/9/12 |
| I work at the marshalls store in grand rapids and am not happy. I was asked to do my paper work early because the store manager wanted to see me before i left. As we were walking to the office he asked me to put my hand out. I did,he then grabbed my hand and turned it over and slapped it. I yelled out "ouch,what did you do that for"? he replied your drawer was short last week. I have talked to another manager there about the situation and told her that i did not think that was appropriate and would like an apology. He has yet to do so and i am considering calling the district manager or corporate if he does not. He is rude to some of the other employees and has been talked to in the past. I was also told that if he acted unprofessionally one more time he was going to be let go. I have worked there over 8 months and have never had a conversation with the guy. And i am pretty sure that it is not taught that you can touch another employee if you feel like it or hit them for that matter. | |
| jasmin culver city | 5/14/12 |
| I hate marshalls never again shop there @ the marshalls of the fox hills plaza they have the worest custer service there i hated when u bring clothes up to the register. With no tags and they take for ever to look for the price i waited 22 min for a price for a cheap shirt no name brand no more than 10 dollers. When the girl jessica can with a miacheal kors $35 dollers shirt cause it look similar but. I aurge for 10 min to talll the cashier cristina manger on duty the my shirt had a differnt name brand not the same qualty and color i fanily left with no shirt and. 32|min gone time is money and my not my money | |
| nancy | 5/18/12 |
| What is wrong with the Marshalls store at Franklin Mills store in Philadelphia? It is a mess. The bathroom STINKS. The selection of merchandise is not equal to other Marshalls in the other counties. The store is unkept. I think that someone from your corporate office should make a surprise visit to this store. I have been shopping at this store since it opened and this manager just does not do her job. I have shopped at Marshalls in other states and they are kept nicer and have a better selection of merchandise. If you don't care, then I can see this store closing. I do a lot of shopping there, but I don't know if I will continue to shop at this store. I hope you do care. Thank you | |
| John Doe | 5/2/12 |
| Whats going on in Marshall's and TjMaxx ( sister company ) in Oregon ( Portland area ) is bigotry, racism, discrimination and mostly profiling !!!! We had enough this should be addressed !! Big class action suit is looming and if the owners care they should overhaul all the management team in that area ! I'm in the process of collecting evidence and signatures to make something moving towards that goal ! Everybody think that those stores are saving us money but on the other hand violating our civil rights !!! Shame on you !!! Your time will come to pay the price... | |
| lizzie mquire | 4/30/12 |
| I just want to say the marshalls in southbay plaza is terrible the manager there I think which is named Anna is a very rude person she is not up fit for the job she seems very grouchy I think they need to find a better manager who knows how to work in the store the employees there are very nice and generous to others they are wonderful but the manager is an old grouch who needs to go please I.will be reporting her to higher people thank you | |
Jeff  | 2/22/12 |
| I just want to say Ronda is wrong, Sunset Hills rocks! The manager makes excuses instead of addressing the problem. What problem? Excuses, thats plural, sounds like your a repeat offender. You are probably one of those customers that wears clothes 2-3 times and then makes a return every week. Just saying, excuses. What does smoking have to do with anything that represents Sunset Hills customer service? Oh yeah, it doesn't. | |
| Krysty Vallejos | 2/18/12 |
| UGH! I asked an employee to use the restroom and was told the restroom wasn't open to the public. I then proceeded to explain to her that I have Crohn's Disease and I showed her my medical alert card which gives me access to the bathroom and she proceeded to direct me to customer service. Here I get another employee who says the same thing. All along NO ONE has stopped to look at my card they just keep repeating that I can't use the restroom. I ask to speak to a manager and the manager after two over the loud speaker calls never shows up. I told them that I really needed to go (there is a reason I have the card so I don't have a number 2 accident in my pants) and the rude employee said well there is a public restroom across the street 3rd floor you would have made it by now if u had stopped insisting we let you use ours here. I got infuriated. Thankfully, another employee said I will take her and I was able to not take a crap on their floor. I wouldn't have made it to the public restroom across the street 3 floors up and at the end of the day it was the principal behind the situation. I wish they would better educated the employees to not be so rule driven and to actually listen to a customer and even yet read the card the customer is providing which states to give access to the person immediately! The Marshalls is located in 40 7th Street South Minneapolis (612) 673-9174 | |
| LaWan Upset and Confused | 2/16/12 |
| Hello my name is LaWan.I live the D.C. area,which I once was pride to say we finally got a marshalls.However the policies in the store are totally different than the surrounding areas.Such as the Wheaton and Rockville surburbs.Any thing the community there want or like to put in the lay/away is a go.I was wondering if it was due to the amount of Africian Americians in my neighborhood opposing to the uppity neighbors? Just asking.I dont think Marshalls deserve my money or business. | |
| Kim Gentry | 1/10/12 |
| I am writing this in hopes that someone from the home office see's tbis and can clarify a problem before it happens to someone else. I have been shopping with tbe same store for over 15 years and have brought several otber customers to tbe store wbo love shopping. When I purchased several, several items for Cbristmas, I was never informed that certain otems would not be able to be returned. Today, well, they would NOT RETURN THE FOOD OTEMS. NUST PLAIN A.D SIMPLE. WELL, NIST PLAIN AND SIMPLE~I won't be shopping With tjat store any more!!! THEY NEED TO TRAIN AND INFORM!!! TIME AND MONEY WAISTED!!!!!!!!!:-( | |
| Ann Marie | 12/30/11 |
| I was shopping in your Ft. Lauderdale store one December 27, 2011. I was in the dressing room when I went to close the door and the door closed so hard and snapped back to the latch catching my finger. All the doors in the dressing room closed very hard with a loud band. My finger was cut and bleeding and I went to customer service. They put on some antibiotice spray and bandaged the cut and asked if I wanted to go to hospital. I said no. My finger is still sore but I THINK it is getting better. Still very sensitive. What annoyed me the most was the fact that I asked if I would be compensated in any way that day for my finger. I was told they do not do that and she could "give me a big hug". I feel that Marshalls should have been more considerate to me then just a hug. I have shopped Marshalls many times but very disappointed in the management decision. I don't know if I can shop in a store who can't even accommodate their customers. Sincerely, Ann Marie P.S. My information is at the Marshalls store in Ft. Lauderdale. Thank you. | |
| Bad Business | 12/23/11 |
| I went into the Marshalls located at 5302 Keystone Avenue Indianapolis,In and purchased some last minute stocking stuffers.There was a display with a sign that read gifts for $10 and on that display was an entire stock of Michael Kros hat&scarf sets, so when I checked out at the register they would not honor me that price. I thought a business is supposed to honor the price then correct the mistake all they did was told me no sorry and then removed the items from the display.....bad business the Carmel location is the best they keep there store neat and clean and organized | |
| Jane | 12/23/11 |
| I have been shopping for the last 14 years at the Marshalls in Fayetteville, GA. Until now I have just accepted the lack of their workers capabilities and slow service. Today was the end of it all. I was returning an item and I knew that I did not have the receipt and knew I was to receive store credit. That was fine. The tag was still attached to the item and I was told that it would be $20 less. Now if I was asking for cash I would have understood. I would have probably been ok with that expect that I told stupid excuses. Number 1: This tag is not from here when it stated it was. Number 2: I was told it did not come from there because of the color of tag. Do you really think I have the items at home to tamper with them. Not hardly. I told the store manager that I thought it was sad that Marshalls does not except any Marshalls products for returns. I was rudely responded to with: "I got your number lady." I am sorry, but upset or not I did not deserve to be threatened. In this economy I thought having business was important. Why should I go back if I can shop at Kohls and Target and have no problem returning an item without a receipt and would not be talked to in such a manner. I have worked retail and I know things get tense this time of year but customers do not like being treated like they are purposely trying to rip them off and act like they are trying to return an item that wasn't bought at that store. I was told to grin and bear the customers, treat them with respect, and do the complaining in the back room. I bought the item at that store and am insulted that I was thought of as a thief. If Marshalls and TJMaxx want to complete in today's economy they may want to think of updating their return system. Manager training may also be needed. | |
| Distressed | 12/20/11 |
| I work at Marshall's and they are one of the nastiest companies I have ever worked for. They don't care about their employees. they have favoritism. They hire certain ethnic groups because the district manager said that there was too many of us here. So in order to hire the other ethnic group they cut our hrs to hire them. Customers are very upset with this because they can't get service from the other ethnic group because they don't know anything and they can't answer their questions nor are they understandable. It is a shame when a company, a district manager makes a statement like that and forces their managers to follow through. | |
| distressed | 12/20/11 |
| I agree with the employee in Ny. I work in the one in Catonsville, Md. Management is a straight up joke. They do not care how they talk to you. I got hurt on the job and they will not pay me for missed time or nothing. I do not get any help unless there is a visit. Everytime you turn around a different store manager is there and the store keeps getting rearranged. I have to do the bulk of it by myself. This is what I do, help unload the truck, fill the carts, pull the carts to the floor, empty the carts, display, merchandiser, help cutomers, run zbars, run Homes, domestics, and alot of the times Toys as well, cashier. I do all this with little to no help. Most of the time it is with no help. I keep asking for help and I am always told that Homes is a one person dept. Really!!! I am not just doing Homes either. All other depts have help upon help. When they claim someone is coming in to help in Homes, they end up on the register. They come in and maybe do one half of a cart, but I am suppose to have evrything done before I leave. They don't recover any of my depts during the day, but they expect me to recover when I'm there day or night. It is a bunch of bull and I plan to take this further. It is not fair work ethics, practices or whatever you want to call it. It is just wrong. Marshall's is making it impossible for people to stay. people are ready to go. That place is a joke. I use to think that Ross was the worst place to work. Wrong!~!! Marshall's take first place. We can't even move up in the Marshall's I work. They hire outside. They don't even post job openings. When we find out about job openings, its too late. They continuously bring in people from outside to fill positions and these people know absolutely nothing. One woman got the keyholder position and the next day her friend was hire. One boy got hired and two days later his father got hired. These people can't even fill out apps but they are working while we are getting cut. We lose hrs and they get hired. | |
| Phyllis | 12/15/11 |
| I went to return some socks tonight at the Marshall's in Millbury, MA. I was returning the entire package because when I wore the first pair they were so tight around my ankle that it felt like it was cutting off the circulation. I washed that pair and returned the entire 4 pack along with my receipt. The girl at the register went and talked to her supervisor and that woman said I could not return them because I wore a pair!! I said the only reason I'm returning them is because they hurt my foot...I can't stand them on for more than an hour or 2. She did allow it to be returned "this one time" but I'd like to know when that policy went into effect? I told the young girl at the register that this really bothers me and from now on, I won't buy clothing here - I'll buy at Kohl's where they advertise you can return things, or Macy's where I have never had a problem. Before tonight, Marshall's has been one of my favorite stores and I think their new policy sucks. | |
| Melissa LaBarbera | 12/12/11 |
| I am writing in hopes that someone at the corporate store in Ma see's and realizes what is going on in the Rome NY Marshalls store. I was an employee at Marshalls until about 7:25pm tonight. I went in at 530pm to start my horrible shift. My manager on duty was Shelly. Shelly is a very useless waste of space, she is in a management position and doesn't know what the hell she is doing. I had a sale tonight that totaled something like 92.50, my customer paid with a 100.00bill that appeared fake to me. I held the bill up towards the light to look for the security strip and or other characteristics that would put me at ease about accepting this bill. As i looked i was just not sure what to do, i asked Shelly what she thought i should do,of course without surprise she didn't know. She had to call Mrs.Smith (other manager) and they took the bill into the cash office to determine if it was real or not..Seriously!!!! Our line was out of the q and many customers waited. When Shelly finally came out she said she wasn't sure but to just except it anyways...I was like what do u mean??? i cannot accept this if we are all unsure of it being real. She just gave me a dirty look and walked away. So low and behold i cashed out the customer and was still uneasy about it. a few minutes later the line was gone and 1 person came to the cashier nxt to me, i knew the woman and knew she was the ceo of Berkshire Bank, i asked her if i could ask her a question..she said sure and i showed her the 100.00 bill and asked if she would question it if she was in my position. Now the bill never left my hands and the other cashier was standing there with me,the woman from the bank felt the side and said it indeed felt fake and proceeded to explain to us how we could tell other than the obvious things we usually look for. Well Shelly threw a fit,right after this person walked out Shelly looked at me and screamed at me like a little kid...She is always rude and disrespectful, i guess she was pissed that i didn't want to go on her unsure word of this bill and told me i had no right asking anyone elses opinion. I mean i do understand that i prob shouldn't have showed the customer and wouldn't have had there been anyone else around but to talk to me like she did was just very disrespectful. These managers in this store are very unprofessional especially this Shelly!!! She actually shops the store during her shift but when her boss comes out she acts like she is stressed and busy,This was the worst experience of a working environment i have ever experienced. Now 2 weeks before xmas and i have no job!!!! Thanks Shelly i really appreciate everything u haven't done for me...Im sick of hearing about all your home problems and your new grandbaby. Anyways! This store is going to lose alot of business and customers because the environment sucks and the management in the front end are all very rude! | |
| Tommyboy | 11/17/11 |
| Marshals Route 9 and Old Bridge,NJ.08859...Manager(miss Washington) very rude to employee's ...Treats them like shit,Has manager fired due to her mistake(hates to be wrong)Does not like anyone who is smarter than her,Favors certain employees(who rat on employees)..Employees are afraid to speak up due to losing there job,That's why I'm no longer there(for speaking up)..She would have employees go to pick up her lunch(on marshalls time)...But that's ok,She would shop for clothes in stock room.(on marshals time)..But that's ok..Stop employee from working so she can talk about clothes they like together..She will put you down and yell at you in front of customres.yell at managers in front of customers,I've seen managers and employees leave her office crying,No one works for Marshals for a long time,Employees come and go..That's poor management..And no matter how good you do your work Miss Washinton is NEVER happy!!!!...My advice if your thinking of going for a job at Marshals,Ask on how the Managers are so you know what your getting into...Thanks | |
| Lynn Stern | 11/3/11 |
| I give Marshalls one star. I USED to shop at the Carmel Mt. store. I love Marshalls but on a few occasions I have seen the head store manger shouting at his fellow employees. I think his name is Troy I am not sure I worked in retail for many years and I find that unacceptable! I no longer shop there I cant stand to look at him. I know that sounds silly. I now go to Mira mesa and Solana beach instead. I wish there was something someone could do about that man . Oh well a hope there is a thing as Karma! | |
| | 11/5/11 |
| I love Marshalls and have been going to the same location for over 10 years (Rego Park in Queens N.Y.). I am familiar with one of the managers at that location who I've seen several times, and who in the most stressful situations skillfully maintains a level head, and takes the time to explain and resolve an issue with customers who appear highly upset. Today I went to Marshalls to get an early start on my X-Mas shopping. My eyes caught a beautiful handbag, and since I had budgeted for X-Mas shopping only I decided to lay-away the bag. After standing on the customer service line for a long period of time it was my turn, and I approached the counter. I am aware of the recent policy changes that have taken place at the store regarding law-away, but I wasn't sure if this item could be layed away, since there is no posting of what items can and can not be layed away. I asked the girl if it was possible if I could lay away the handbag. I guess she wasn't sure herself, since she turned to the man standing at her side and waited for his response. This man looked at me and told me that I could not lay away the handbag. Then he sarcastically added, "but you can purchase it." I was stun, but quickly responded with a few choice words. Is this the new policy Marshalls is providing to customers who are not able to purchase merchandise at the moment? Is it to humiliate and belittle the customer? I find it very hard to believe that Marshalls would allow this sort of treatment to its customers. The behavior of this "manager" is insensitive and disrespectful in a time when this country is experiencing economic hardship, and Americans are struggling to make a descent living. The majority of customers at this location are your blue collar workers who are struggling, and Christmas is a time when the layaway plan is the answer to their prayers. The handbag I can live without, but what about those families who want to law-away a X-Mas gift for their kids and are struggling to make ends meet!!!! Will he be standing there God-like casting judgment on them? This manager is a disgrace to what America is all about. This person is not worthy of working or representing Marshalls. Marshalls needs a new manager, or needs to give this particular manager an attitude adjustment. | |
| janell lanier | 11/2/11 |
| I recently transferred to marshalls in Washington dc....in the dc USA mall store # 1034 located at Washington heights and I loveeeeeee it .......everyone made me feel very welcome especially managers.....although I just moved to dc and joined their team I feel at home.....a better home and actually like it way better than the marshalls I spent 4 years at in new york.....thank you guys for welcoming me....go #1034 whoooooooooo hoooooooo!!!!! | |
| Barbara Taft | 10/31/11 |
| The management at Marshalls in Canton, MI is deplorable at best. While at the store I asked to speak with a Manager about a problem with merchandise I had purchased the woman, Jacque?, was rude and had no interest in what I was attempting to explain to her. Her associate, Nan??, spent more time chatting about lunch plans with Jacque than resolving my problem. What kind of management is working there? | |
| lesly giraud | 10/25/11 |
| to whom it may concern, I shop at marshalls almost everyday considering it is right next to my work. for this marshalls I am reffering to the one on university parkway copper creek blvd, in sarasota, fl. Anywho, I got off work and as I usually do I went over. It was 8:58 pm on sunday. I am aware that you close at 9pm on sunday, however, I was looking for this jacket I had seen the other day & was going there to get it very quickly. The most rudest lady that works there told me I had to check out immediatly because they were closing... In the end, I left even though I found the jacket and went to ROSS which is right across from marshalls. I have never been so annoyed in my whole entire life !!!!!!!!!!!! From now on maybe I will be shopping at ROSS as oppose to Marshalls. & they are opened an hour and a half past you as well. | |
| Sharon | 10/17/11 |
| 10/17/11 I just wanted to write and share my terrible experience upon returning damaged merchandise. I was never treated so RUDELY in a store in all my life. A month ago I bought some pictures for my new home, which after painting and fixing-up the place I didn't get around hanging them until a month later. I unwrapped the pictures and the frame was split so I went back to the store to return it and I was well w/in my 30-days of return and I had my receipt. The rude clerk who was the Manager above all things started interrogating me and short w/out coming and saying it was practically accusing me of breaking the picture myself....then she procedes to go on w/why am I returning this a mo. later....I said excuse me I bought a house you know you paint, etc., not everyone runs home and unpacks and uses merchandise they bought right away. She's like well we would have never let that item out of the store if it looked that way.....they had the same pictures in the back I never was asked oh would you like an exchange instead.....I was so insensed about the situation I told the Manager over the past mo. I spent a lot of money for items in my home and I will never step foot in this store again and I will tell all my friends and family to stay out of their stores!!!! I see by the other comments posted on this site that I'm not alone when it comes to poor treatment. Besides this post I will definitely be taking this up w/corporate. | |
| Lois Colin | 10/12/11 |
| I love your commercials, however the store @ 200 Petersville Road, New Rochelle is nothing like the commercial. Clothes are put back in the wrong area. The selections are poor, the clothes looks old. They put tags on garments that create wholes that I leave @ the counter. It is usually a mess, dissorganized, hard to find things & really needs some adjustment & upgrade. Wouldn't it be nice to shop in a store that looks like your commercials. It's a pity because I love to shop @ Marshalls, but this store is in great need of assistance. | |
| Luna | 8/10/11 |
| What does everyone think about the Masrshalls in Revere, Mass.? | |
| James | 8/19/11 |
| Hello, I'm 'currently' an employee at your Santa Barbara store. It is one of the worst jobs I've ever had. NO ORGANIZATION and barely any TRAINING. I'm tired of being treated like a kid. Cindy, the store manager, is a BITCH!!!!! | |
| James | 8/19/11 |
| I'm "currently" an employee at your new Santa Barbara store. One of the worst experiences of my life. It really makes me hate retail. NO ORGANIZATION AND MINIMAL TO NO TRAINING!! I'm tired of being treated like a kid. Cindy, the store manager is a BITCH!! She constantly talks down to her employees!! IT IS NOT WORTH $8.50 AN HOUR!! WHO CAN LIVE ON THAT, ESPECIALLY HERE IN SANTA BARBARA. The stress that the supervisors and managers cause is ridiculous. They don't know how to treat their employees. We have to be nice, why can't they?!?!?!?? CINDY DOES NOT DESERVE TO BE STORE MANAGER, I don't know why she is there......It would be great to see some positive changes to make their employees happier. Many have already quit because they can't stand it, and I'll be next. So good luck Marshalls you're going to need it!!! | |
| ms wilson | 9/8/11 |
| Marshalls Desert Ridge market place, on Tatum in Phoenix. A disgrace to the company. Store manager Carmen Garcia and her assistant Ryan Rohan know nothing about customer service. You can find a great deal on an item, they grabbed it from my hands, frantically peeled of the red clearance tags, yelled "noway". Ms Garcia looks like a homeless hag, dirty, awful clothes, bad skin, clumped hair. She looks homeless and has horrible manners and mean language. Forget about customer service. It is great neighborhood and a shame to have such poor service at this location. I hope corporate office does something about it! I spent thousands of dollars over the years here. I will give my money to their competitors instead and tell everyone about this horrible shopping place! | |
| brenda | 7/7/11 |
| The manager wouldn't put a clock on layaway because "it was a big item".??? The checker argued with me about an item being damaged and said "No, it's not!" She never called the manager as requested to see if they would discount the item. These are the rudest store employees I've encountered in some time. Shame - I really like their art items but I will not be going there if I can find the item somewhere else. Why do they even have a layaway and not accept anything ???? Shame on you!! Marshall's, Alexandria, LA | |
| Gail Morris | 7/16/11 |
| I went to the Marshalls Deptment store in Melrose Park, Illinois, I just wonder if they are waiting for a law suit, there were kids running all over the the store, it sounded like a playground, I was at a blouse rack, pulled the clothing back to view a blouse and out popped a child who had been running through the clothing. I've witnessed this on several occassions and I wonder what store management is thinking. Will it take a lawssuit to stop this | |
| Tiffany | 7/23/11 |
| The Marshalls in Rehoboth Beach Delaware, doesn't even deserve 1 star. I have never experienced such disrespectful and horrible customer service in my entire life. Last Tuesday I purchased a dress to wear to my grandfathers funeral. I never tried the dress on before I purchased it because I had my two small children with me and I figured it would fit. After getting the dress home and trying it on the day of the event, it did not fit. I put the dress back on the hanger and layed it on my bed so I would remember to take it back. Today, I drove all the way to Rehoboth Beach to return the dress, for the cashier to contact the assistant manager that was on duty. I have now waited 21 mintues exactly for the assistant manager to accuse me of wearing the dress and re-atching the tag. All 4 tags that were on the dress when I bought it were still attached. How in the world do you reattach a tag? Not only did she accuse me of this, but she tried to embarress me in front of 16 or so customers that were in line behind me. I will make sure to NEVER shop at this store again and will spread the word to my entire family and all of my friends in the Rehoboth Beach area. | |
| Lee | 6/22/11 |
| Very poor management and extremely high turn over rate in employees at Marshalls, Pinecroft Center, 1120 Lake Woodlands Drive, The Woodlands, TX HIGH DOLLAR VOLUME STORE!! WASTE TIME TO CALL AND COMPLAIN IF YOU'D LIKE, THEY JUST WANT YOUR MONEY!!!! | |
| very pisd | 6/1/11 |
| The marshalls on New Halls Ferry In Saint Louis MO has a very ride coordinator I bought some perfume from the marshalls on page in overland plaza (STL) by the way the freckle face light skin lady in layaway has a stank attitude also everytime I have an encounter with her is as if she really hates her job and a ton of other people I know feel the same. OK back to marshalls on NHF.i took the perfume back at this location 45 minutes after I bought it at the one on page. I was in the parking lot @hme I neatly opened the perfume and sprayed 1 spray and didn't like it I live right by the one on NHF so I was there in ten minutes so the coordinator did the return said there not suppose to take back open perfume and threw it in the trash a couple of feet beside her she said it was policy to do that it didn't even look open...i told her everytime I'm in here there's open bottles of perfume I even pointed to some on there shelf that were open all the way with no plastic atleast the one I had still had the plastic on it she goes as far as to show me the policy on fragrance it stated if the fragrance appears to be USED discard it she didn't even open it up and look at it, it was in my possession for no longer than a hour how much perfume could I have sprayed....lol she tried to convince me that open and USED is the same thing smarter than that...if someone worked for me and they were throwing away unnecessary items just to put on a show I would fire there butts...that's was unnecessary...she still have me back my money but from now on I'm going to point out all the open bottles of perfume to them that needs to be thrown away | |
| juanita mehata | 5/21/11 |
| the store is always hot very hot in lake charles louisiana. The employees look run down and sick. How sad the customers are always told "We cant control the temperatures its done up north. | |
| Maria Miami,Fla | 5/18/11 |
| My expierance today at Marshalls in the Falls in Miami.Fl Walking threw store and came across a Dooney Bourke hand bag. Beautiful and it looked a little funny and for $149.99 for a knock off in MARSHALLs i dont think so.I brought it to the attention of Manager and Connie flat out told me it's not her problem if bag is fake i have choice buy it or they can put it back on floor for someone to purchase.I informed her that it's not fare to us customer's to spend that kind of maney on a knock off bag. I tried to show her what a real Dooney Bourke is suppose to look like she did not have time and she is not stressing this issue. I called corprate and they stated that they where going to look into and get back to me.Disappointated with handling of the knock off hand bag out on floor for sale!!!! | |
| youshaima leslie | 5/7/11 |
| I am at the Marshalls in springfield mass on Boston road I go in and I have a receipt its not the original to pick a layaway because my name isn't on it I'm not able to pick up the layaway even though I had identification in the 23 years I have never experience something like that made we waste my time and my money and on top of that I came all the way from hartford to springfield never again will I shop at Marshalls | |
| Odalis Collado | 5/7/11 |
| I like visiting Marshalls and buying for my family. I've never given complaints regarding the heat and the lack of employees. But for the first time in all my years of shopping at Marshalls ,I think that I need to give in my 2 cents. I put a pair of shoes in layaway and when i went to pay my layaway, I found that the shoes were in the clearance section. I ask the manager if I could pay the clearance price since they were the only one left. She said that because of the policy she could not authorize the change of price. The manager told me that I can buy the shoes that were in clearance which were a size bigger but she will not reduce the shoes that I need. I told her that ridicules. Managers should have a little common sense before opening the mouth. I left the shoes because I was upset. I told the person in layaway, that if I buy an item and I returned it without a receipt and that items was in clearance the store will only returned me at the clearance price. I bet if I return to the store the next day, I'll see those shoe on clearance. Marshalls should take some pointers from Syms. They know how to treat their costumers. This incident happen at the Marshalls located at 8700 Mills Drive, Miami Fl. on 5/8/11. I hope Marshalls really dose something about this. | |
| Muskegon MI shopper | 4/28/11 |
| I love Marshalls, but the only one near where I live in Muskegon MI is in Allendale MI on Alpine Ave, which is a good hour drive. We have a TJ Maxx in Muskegon, MI, but so many people go there (because the demographic consists of people with blue collar wages with white collar tastes) that it gets picked over very fast. Because of this I have a very good suggestion. There is a newer vacant building on Sherman Blvd in Muskegon MI where the old Target store used to be. (Target moved closer to our new mall). This vacant building is directly across the street from Sams Club, Walmart, Applebees, etc. It is perfect for a Marshalls especially since the TJ Maxx we have gets so much business there is not enough merchandise to keep up with the demand. Every time I tell someone my idea they tell me I should submit it to Marshalls, so I finally decided to. | |
| r. jackson | 4/22/11 |
| I was in the summit ave. store on wednesday to put a glass mirror accent table on layaway to my surprise I was told that they don't have the room to put certain items on layaway plus a lamp I was so disappointed I returned the next day it was gone there was only one for 149.99 also the lamp. its not fair that store was large enough to put that small table aside I'm a senior on a fix income i would have love to have that table.If possible I would still love to own it. summit avenue store fontana, calif. 92336 | |
| Al Milton | 4/13/11 |
| Your ad with the young lady driving through a neighborhood is a terrible example for all drivers. Every state is asking drivers to stay off cell phones and keep their attention to the driving while you exhibit demonstrate all the things to NOT do when driving. Please pull this ad!!!!!!!!! | |
| anon | 4/4/11 |
| the marshall's stores in cheektowaga, ny on union rd. and the one on amelia dr. in orchard park, ny do not return your tax whenever you go in an make a return to the store. they will return how much you spent on the item, but w/o tax. they are spose to return the NYS tax we pay, but they don't. they keep it whenever i make a return. i have argued with them on it several times, and sometimes i get the tax back if i contact a manager... there have been times where i haven't gotten my tax back on a return. furthermore, sometimes they have charged me double tax on an item i buy from there. | |
| TD | 3/21/11 |
| Gateway Bronx - Really? Just a mess of a store. 125th Street/Harlem - I echo SRB 11/10/2010 East Harlem 116th Street - Was there 3/20/2011. Immaculate and organized -the manager was on the floor w/ the workers getting things done! Couldn't believe I was in a Marshalls. This experience prompted me to get online, google, and make these comments. | |
| lk | 2/19/11 |
| I love the merchandise...absolutely hate how HOT!!!! you keep your stores. I shop often for entire family. Do you realize that the weather in the Woodlands, TX and surrounding areas averages in the high 90's in the summer and currently it is in the high 70's - low 80's with humidity in the 90's. The humidity here alone makes one uncomfortable. Please cool your stores accordingly. Your loss....I seldom stay very long. Your employees look frazzled as well. | |
| Zoraida Romero | 12/11/10 |
| Dear Sir: I will like to have the corporate and executive telephone number is puerto Rico as I am opening a Mega Shopping Center in the town of Gurabo. Your attention on this matter is appreciated .I await your prompt reply. Zoraida Romero Marketing Director | |
| Sharon king | 12/10/10 |
| The marshalls store in Vallejo ca is horrible. I am a event planner so I get all my stuff from their I spend a lot of money in their and one of their employees had the nearv to tell me that I come in there so much that I should buy her a gift and that I'm in there to much. She made me feel like she has a problem with me shopping there. Marshalls you need to teach your employees about customer service your workers are making you loose good customers. That's a store you don't tell a customer that. You guys need to check who you hire and tell them to leave their problems at home. I'd rather shop at Ross now they carry the same products as marshalls and their cheaper. MARSHALS IN VALLEJO CA IS GHETTO. | |
| Dee | 12/1/10 |
| The store in Rego Park, NY gets 0 stars. The cashiers are allowed to yell and scream and talk back to the customers. The managers support them and do the same to the customer. The manager even said I will not allow you to pay for your merchandise. My merchandise was $383.00 Can you imagine a store not wanting that sale. All of these employees should be fired on the spot, including the manager. They even told me to report them to corporate, that they didn't care. The cashier from the next cash register wasn't even waiting on me. She was interfering and began to speak very disrespectfully. The entire scence made me leave this store shaking my head as I have been shopping and have been a cashier in the past myself and know that their behavior is unacceptable. | |
| SRB | 11/11/10 |
| The Marshalls store on 125th St. in Harlem, NY ahs quite a few problems. 1- Their merchandise is always thrown all over the place. The store looks like a big bargan basement! Cipped and broken merchandise on display, things all mixed together - not located in the right department. 2- No matter what time of day you go into the store, there's the ongest line I've ever seen at the registers. Although you have many cash registers, there's only maybe 2 or 3 registers open. The registers on the 2nd floor are always closed. The last three times I was in the store, the line was so long I decided not to buy the items that took me an hour to find (because of all the stuff thrown around). 3- I was in a Marshalls in Maryland and found that the same comforter sets were cheaper than the same sets in the store in Harlem. 4 It's hard to find any sales peopleon the floor for assistance. | |
| Bernice | 10/29/10 |
| First, I want to acknowledge Marshalls department store as one of my favorite places to shop. I have been shopping at the 625 Atlantic Ave location for about 10 years now so I am totally shocked and appalled by the service I received on 10/28/2010. I found some fantastic items that came to a total of only $64, which originally would have been $130. One of the items I checked out at the register was this gorgeous vase that was only $7.99. Unfortunately on my way to the register the price tag for the vase fell off. So when the young lady at the register noticed there was no tag, she called over her manager CHARLES BRYANT. He looked at it and said it was $12.99. I told him that the price tag on the vase was $7.99 and it fell off along the way. He said he would go check and be right back (I already waited 20 minutes to be checked out now while standing in front of the register I had to wait another 10 minutes for a total of 30 minutes.) Once he returns, he says that it is the last vase and he has nothing to reference to but he remembers it being $12.99. Once again I was polite and mentioned that I saw the price tag as $7.99 and if the price tag would have stayed on that is what I would have paid. Let me also reference that I know a lot about customer service because I have been hired as a secret shopper by numerous companies and also have managed one of the best bistros in New York for 5 years. By now I would have done anything in my power to leave a customer satisfied (the customer is always right) however not everyone is like me (CHARLES BRYANT.) So I asked him will he negotiate a price and he bluntly said no. Because of his response, I decided not to purchase any of the merchandise I had on the counter and just purchased the vase which totaled out to be $14.14. So because CHARLES BRYANT is always right, my favorite department store MARSHALLS lost a sale of $64 for a $12.99 vase. So all in all, I was totally humiliated in front of a long line of agitated customers because CHARLES BRYANT treated me like an impostor. I tell you who I am; I am a college graduate, a voter, and a taxpayer. So I am asking you, what can be done to solve this issue? | |
| Steve | 10/20/10 |
| I bought a $500 coffee table from Lafuentes furniture. I then bought a $5 candle holder at Marshalls that was sold along side crystal and stone holders. The one I bought was made of salt stone and ate my table. Marshalls did nothiing but give me a $25 gift card which I took knowing that its all I was going to get. Nice job Marshalls and thanks. | |
| ronda | 10/7/10 |
| Customer service in Sunset Hills Missouri is poor! Cindy looks a mess every time that I go into the store. Her attitude is horrible and she smells like she is a chain smoker. The manager Tory makes excuses instead of addressing the problem. | |
| chereca | 9/28/10 |
| hello my name is chereca and i am from erie pa we have a marshalls and a tjmax and i had the worst experiance ever their would never go back never they treated me like i was a thief i spent 587 dollars they called the manager at the store put 911 on the intercom its a long story but i after the police came i sure took that 587 dollars elsewhere reca@neo.rr.com | |
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