97 Reviews For Marshalls Headquarters & Corporate Office

rude manger mall of the Americas miami fl.

I bought a pair of coach plastic sandals $35 and wore them once they broke and i took them with the tags and box i lost the receipt the manger wouldn't exchange them for me and they still had them there i will call corporate office to complain that so unfair

Marshalls in adventura

I wen to return a pair of shoes I wore for about two hours I lost my recite an d the manager said I couldn't return them I told her I just wanted to exchange them for a size that doesn't fit so tight she had attitude and walk away

In a Christmas Eve rush I bought Booda Bones from Marshalls and gave them to my dog when I got home. She is now not eating and is sleeping in the closet away from people. I looked on the Website and saw there was a recall for these bones if made in China. These say made in USA but she is having all the symtems of a sick dog.

Canines!

I was in the Narragansett Rhode Island store last week, there was a small dog in a carriage with an older woman. Another woman was telling a manager that she is deathly allergic to dogs, the manager's response was that they can be in the store if they are in the carriage. The customer was begging for help and the woman said that the other customer has a right to have the dog. I was so disgusted by the lack of concern that I left my full carriage and will never return to any Marshall's store again. In the parking lot the other woman was starting to break out in hives when I went over to her, her lips were swollen and she was headed to the ER. I hope Marshall's realizes the danger they put people in for a few extra dollars

Rude!

I was shopping in the Narragansett Rhode island Store, horrible treatment from a male employee whos name tag was suspiciously turned around. it was pretty quiet in there for the time of year, but he actually told me to stop asking so many questions and if I needed help to walk to the front of the store and ask the manager. (HUH???) I left my basket there and will never return.

Wilmington NC

This store is a disgrace and dirty ! The store manager is rude and a nasty. I will not shop here any more. I think the officials need to visit from the home office and see for then selfs without telling anyone that they are coming!!

Unhappy Customer Experience

I have been going to the store on Glades Rd in Boca Raton Florida and they have a Brazilian manager that is rude to the point that one should ask if it is worth to ever buy at this store ever again. Terrible customer experience and this person should be working at another job where she does not have to see people. Perhaps she should be in a zoo.

I was in one of your stores in Memphis, TN today but had to walk out. I could not walk the store. You really need to have some wheel chairs or the riders like Walmart. I was looking for several things but!

Terribly Rude Managers

The Managers at the North Naples store are very rude to there employees. I used to work there but I quit after the Manager changes There is a female Manager who barely speaks English and she has the be the rudest person there I had to return something and 1st of all she didn't return it by the policy and second I'm not even sure of what she was saying because her English was so poor. If you're going to work in the U.S. speak English, if not go back to Puerto Rico! And she was bossing the poor kids around who could speak English and were doing a great job. Those poor kids probably make $8-$9 an hour. A monkey could do their job. There was no need for that rudeness. In fact I wanted my son to apply there but after that I said no thanks.

Bad Management

I've never witnessed Managers talking so bad to there employees ever. The main age of the employees are 18-45 and the Managers talk so bad to them in front of customers. I was so Embarassed. They talk to them like I don't even know what. They only make $8 or minimum wage and a monkey could do there job. It's not they're fault that the managers don't have degrees and have to work there day in and day out. It was terrible what they do. I just had to complain.

Shopping Experience

Your store in on Jamaica Ave in Queens, NY is unreasonable. Items on clearance at other Marshall's in Long Island are full price in Jamaica. The manager is a pig. Many times there are only a few cashiers and a couple who are not helpful or mindful of customers. It's unfortunate that they try to take advantage of people of lower economic status. All in all, they are terrible. They don't give discounts for things that are damaged nor do they try to find you a duplicate. I guess that's the last time I shop there and all of my friends as the Marshall's attitude seems to be "we don't need your sale."

Marshalls #240 Buena Park, Ca .it needs a management over hall. These managers mistreats their employees on a daily basis in front of customers and talks down to them like they are stupid. In January I witnessed a female member of management telling a employee that they had been condescending to a shopper which they just helped. I personally have never had a issue with this long term employee, in fact she always went out her way with great customer service, but now I heir she has been terminated. You guys in upper management should be ashamed about how you talk down to hard workers.

Terrible experience at the store in Clark the shoe associate was suppose to be holding a pair of men's crocs in black and after I drove from elizabeth nj to Clark come to find out she didn't put anything away for me she didn't even show me the right shoe I asked for she barely spoke English , than to top off the terrible experience I looked for the manager and when I approached him He turned to me and said he would speak to her than he laughed at me with another associate but the crazy thing was the joke was basically on him . He was like 400 lbs and dressed as sloppy as ever and couldn't walk from one register to another and had the nerve to laugh at me. I thought he was going to help me out but instead he found it funny very rude people and worst customer service ever . I would like to know where they found him at .

customer

i was shopping in marshalls in franklin mills mall pa.i found pair shoes in clearance rack i like them i was going to purchase but cashier told me it wrong price they toke shoes away and they told if i want to buy them i have to pay $20.00 more..manager was very rude .People in shoes department should be check they stuff before added to clearance rack.They also told this pair is not on sale but it only one pair they have.Very rude people.

3

Won't shop there anymore!! tried to return a pair of sneakers that my son wore for two weeks, and the manager refused to take them back. She was also rude, insulting, and a pure disgrace as a manager representing a major company. Will continue to shop at Kohl's where they treat their customers with respect!!

customer services

I was in the store 420 orlando florida mall.i need it few things I had a hard time looking for sonething all I see fee associates eaking ,looking and even one came to me to offer me help not even a how are you.so I keep shooping even I was king upset.i deside to go to the bathroom.there was an associate at bathroom .she said how you doing ,you ok she said if you need my help just let me know I cant believe I had a go to the restroom to find help,i explaint to the aassociate my circustance and she was very helpful ,we out of the bayhroom she was nice ,pretty and funny cuz while she help me she made me laugh and I was thinking I would never going back to marshalls ,but that help I got it was really nice about this associated I could said her name so she wrote her name .marisol and I said very nice from now on I come to look for you I really feel appreciated all your help ,marisol change my thoughts about not coming back to the store thanks to this employe and her funny way .thanks.

Terrible return policy!!! I went in without a receipt for two dresses I had purchased in January, 2013. The manager scanned the items and told me they were no longer in the system and that I had to keep the items and was unable to get a store credit. The store policy is supposed to be up to six months without a receipt and you can get a store credit. The scanner, apparently, was not working. The items are supposed to be in the system for at least six months. She basically told me that I was lying and that I purchased the items one year ago, when, in fact, I did not! I said okay then. I got back in my car and began looking through the car for the missing receipt. I found it after about ten minutes of searching. Went back into the store and my receipt said that I had purchased the two items in January, 2013. I showed her that I found the receipt and she said, “Oh good”! No apologies from this manager. Learn some respect! I asked her how many people this happens to everyday. It is so unfair. She just looked at me and shrugged her shoulders. What happend to pleasing the customer? Not in the Holmdel, NJ Marshalls!!! Very disappointing!!! She basically told me that I was lying and when I went back with the receipt, she didn’t even apologize. People do misplace and lose receipts. Fix your system!!! Your customers deserve better!

Marshalls in Cedar Hill Texas

The employees at this Marshalls are rude and unlike any Marshalls I have ever shopped at, and we have to been to many Marshalls Stores in Southern California and in Arizona. This Marshalls obviously hires employees who do not believe in customer service and act unprofessionally and disrespectfully to customers. It makes the place look cheap and substandard.

I had a horrible experience at a Chicago Marshalls, After complaining to the corporate office,I had complete satisfaction. To top it off I hear from friends in Chicago that the particular store I complained about has improved in customer service. Thanks Marshalls for training your staff. Mary in Duluth, mn.

Horrible experience

Today was my first time shopping at Marshall's. The product was fine the store was upbeat. My issue was when I was ready to check out. Along with other 5 other customers in line. There was 2 employees at the register. Only one employee was checking customers out while the other was standing behind the cash wrap talking to a customer that was obviously a friend. How unprofessional and rude! I will not be back! Griffin, ga

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