1441 Gardiner Lane Louisville, KY 40213
(502)874-3000
Reviews For Long John Silvers Corporate Office
H. Strong  | 5/22/12 |
| Only giving one star because there is no option for zero stars. LJS in Leavenworth, KS Needs help! I usually go to LJS about 2x/year. Every time I think it's got to be better by now, but it never is. I went there tonight, waited for 5 minutes before someone greeted me on the speaker. Waited a total of 22 minutes for order, 2 cars ahead, both had incorrect orders. Heard the employee apologizing a dozen times. Wasn't surprised to find our order was also wrong. Wasn't given a receipt, no napkins, no plastic wear, no tartar sauce or any other sauce. Poor, poor management and total lack of training. Shame on corporate...Please train your employees how to run a profitable well run business. Tonight was my last visit, it's not worth the frustration or money. I'm taking my business elsewhere LJS! | |
| | 5/21/12 |
| What kind of service novena have? ? I pay what i order, but yet they still can miss out food that i have order. Disappointed ! | |
| Unhappy in Erie, PA | 5/2/12 |
| We stopped trying to get properly fried fish at the Peach St. LJ's location about a year and a half ago and are still having ups and downs at the nicer 26th st. location, such as today. Both restaurants seem to treat delicate fish like they're frying hamburgers and end up over frying the fish to the point that the piece ends up about half its size, dry and chewy...sticking in your teeth. I don't know how this company plans to stay in business. We emailed the owner of the franchise when we got home today that we'll boycott them for one month and come back in June to see if there is an improvement. If not then we will not waste any more money at LJ's. and blank them out of our minds as a place to go. | |
Jena  | 4/29/12 |
| Went to the ljs in Georgia, I think it was hwy. 138. The service was outstanding!!! The manager really is top-notch - the food was very good, the restaurant was clean, even the bathrooms were clean. If I could ever get back to Georgia, I'm going back there!!!! Thanks for the awesome service... | |
| Shawn Irons | 4/16/12 |
| On March 31st, Saturday at 1:00 pm I had lunch at Long John Silver's in Marshall Texas. After drinking the tea within the hour, I had a burning sensation in my bladder. I have had this 2 weeks with my 4th round of antibiotics. I have never in my life had a UTI infection and I have one now. This has cost lots of unnecessary medical bills to doctors and for medication. According to researching Restaurant Tea it can have e-coli in it from an unclean tea container or using old tea. I have written corporate 3 times with not ONE CONCERNED RESPONSE BACK. I AM GETTING NOTHING OUT OF THIS EXCEPT TO HELP OTHERS NOT TO EAT AT LONG JOHN SILVERS OR THEY WILL GET SICK. I am turning this into the Better Bureau Business and to the Health Department. DO NOT EAT AT ANY LONG JOHN SILVERS. THEY HAVE DIRTY RESTAURANTS!!!! | |
| Raymond Weatherly | 4/2/12 |
| My wife and I went to Long Johns last night at about 7 . We eat and then went home. From midnight to daylight we were both running back and forth to the bathroom throwing up . She and I both were unable to go to work and was'nt able to go to the doctor . It's like 1 pm ,and I called the long johns where we ate and manager the have not heard of anyone getting sick from anything . Not so sure about that . Takes a lot to make me sick at my stomach , but that meal done it . We both are still sick 18 hours later . Bad seafood . | |
| TM | 3/4/12 |
| We too went to the Seymour, In store and got HORRIBLE service !! We won't eat there again if we can help it. It actually don't start off too bad but when I ate my 2nd piece of chicken I couldn't hardly bite thru it cause the chicken was grisly (sp?). So I took it back up there and nicely said "I don't think this chicken is done, I could be wrong but when I went to bite into it ...." (she cut me off and she as in the MANAGER sherry!!) and grabbed it and said "Oh it's done" and thru it in the trash. Now here's where it gets rude, another worker came up and said "what was wrong with it?" and Sherry says "nothing, she just said its not done but it is" almost like I wasn't even standing there so when she handed me another piece I said "I'm sorry I'll eat the one you thru away if it's cooked like you said it was ?" she said "no just eat another" and when I went back and sat down they were all glaring at me to which I smiled politely back. Then the worker that had asked the manager what was wrong with it came out and began to ask table by table how everything was and can I get anything out of the way and even got a refill for one table but not ONE time did she stop by our table. As we left we did not ring the bell and my family was already outside and as I stepped out the manager hollers out "thank you have a great evening" in a VERY sarcastic voice to which I opened the door back up and said "thanks, you too!!" to be honest I can deal with bad food once in awhile cause food is something you don't always get perfect but I SIMPLY CAN'T deal with rude service !! The manager and workers need to be reprimanded and personally think the manager needs to be FIRED !! And if you knew me you would know that that is out of character for me especially in this economy. But it shouldn't be tolerated !! That's what carries over to the employees. Rude boss = rude employees which will also result in no customers eventually. | |
| Mrs. Jodi Strong | 2/28/12 |
| My family and I have been going to the Mattoon Il store located at 1208-16 E Charleston Ave store for many years. We will not be eating there again. This last time our fish was cooked VERY undone to the point the breading was very soggy. I called and complained they took my name told me to keep the receipt and to come in and get a replacement dinners anytime. WELL Sandy the manager was very rude said my name was not wrote down and more or less called us thieves. I asked for her bosses number and she would not give it to me but said to fill out survey on PHONE and her BOSS would get it. To me this in NOT ACCEPTABLE.I like talking to a person and someone who cares about my BAD EXPERIENCE. There goes are SUNDAY EVENING dinners at LONG JOHN SILVERS/A&W. This a a pretty small town and I will be telling my friends and family also. Word of mouth goes a long way in this town. | |
| Karen Farthing | 2/25/12 |
| I have not had such poor service from a fast food place in a long time...My husband & I stopped at ljsilvers in El Dorado,Kansas after shopping at walmart. It was just a few minutes after 9pm,we pulled up to the speaker in the drive thru. We sat there for almost 5 minutes & nobody asked us for our order. Thinking they might've been closed(this was tonight,Saturday),we pulled up to the window.I noticed the time on the window and it said they closed at 10pm. I pulled out and whipped back into the drive thru.ANOTHER WAIT! Another car pulled up behind me and after a few minutes they pulled off.My husband honked the horn several times and FINALLY someone answered and waited on us.We placed our order, which was not correct,they left out my husband's hush puppies also, did not give us our receipt. We sat at the window for ALMOST ANOTHER 10 minutes AFTER placing our order...then I looked in the window & saw 2 young ladies & 2 young men...no one else. If there had been an older person to supervise them they might've done a better job.Not real happy with them now. | |
DO  | 2/17/12 |
| I am contacting you today to inform you that the location at 7421 Douglas Ave., Urbandale, IA 50322 Phone: 515-276-0030 has been continuously (for three or more months) serving french fries that taste moldy. I know this is not acceptable and that you would wish this to be brought to your attention immediately. I did not contact you sooner as the first time this happened, I felt it was most likely a one time incident that had occurred. I no longer visit this particular location, even though it is located in an affluent area of a metropolitan area. This is largely due to the re-occurence of this event. Other locations do not seem to have a problem with product. I would recommend an unannounced visit and thorough inspection of this matter. This will not deter me from visiting other locations as I know this is a reputable business entity and that this is an unusual event that has occurred in the area. Thank you for your time and attention to this matter. P.S. I did try to call and no one answered as it must have been after regular office hours. Thank you again for sharing your recipes with the public. I would like to also recommend heart-healthy dishes to be added to the menu to expand product lines and promote growth in your business. Good luck to you. | |
| Pamela | 2/15/12 |
| I come from East Tennessee, where we had a LJS, I now live near Raleigh I have only seen one LJS in Raleigh, and its located to where it is not visible at all, how about building a LJS in Wake Forest, NC you will get great and a lot of good customers that will come thru. Thanks a bunch | |
| john | 2/3/12 |
| The girl that was serving food had a cut on her, and she showed me the cut on her hand. I had to explain to her to wash her hand she argued with me about her bloody hand, the manager came out and said she already washed her hands. I told her again to not touch my food with her "bloody palm" she finally washed her wound and served the food. I dont know about you all but I am not a fan of "Bloody Hush Puppies" This store is located in Bakersfield, ca.. | |
| Roberts | 2/3/12 |
| was on my way to work to get some fish good to eat.Stopped at long john slivers and got poor service. No soft drink the order was not even the order I asked for.Poor management is who I blame. Sorry so Sorry Disappointed. | |
| Melissa Mocogni | 1/25/12 |
| Visiting Orlando, ran into LJS on Michigan Ave. I ordered and realized the add ons would cost more than if I got a bigger meal. The clerk didn't offer the other meal and seem bothered when I tried to change the order. When I got to the window, apparently adding one piece of fish requires a managers approval blah blah blah. Then you have to drive around and wait. While waiting, 4 employees were outside hanging out and one of them had his pants hanging below his underwear. It was disgusting. Who lets their employees dress like that? When we got on the highway, we realized they shorted us a piece of fish and the hushpuppies and fries were so greasy and cold they were inedible. I sent LJS an email 3 days ago and they didn't have the courtesy to respond. You just lost another customer. | |
| david lockett | 1/25/12 |
| i david lockett went tothe long johns in temple and i experience an encounter inever thought could happen.i order the family meal and the lady who took my order was very unprofessional and treated me with respect as acustomer.she got my food together than she said anything else i said yes plates napkins and condiments.she yell ,dontrush me!i look at my kids and she come to the window and said ,u heard what i said ,and this time i said look lady whats your trip ,and she stuck her tongue out being so rude and more disrespectful,so i ask for a manager and the guy come to the window and he apologize for her and said i cant do anything she is a manager just like i am.so he walked off and i ask for my money back and she got louder and said ,u got to have your receipt!i said i got it and we started arguing and wouldnt bring me my money so i parked my car and me and my kids went inside.i waited for them to refund me and when i look the police pulled up to the restaurant. | |
| Megan | 1/20/12 |
| I was appalled at the service I received from your Seymour, In store. I will NEVER go back, even if my life depended on it!! There was no customers in dine-in or drive thru. I was rushed at the speaker, only to sit at the window for 15 minutes. I tell them I want condiments when I hand the girl my money, then she gives me my change and slams the window. Then proceeds to use the same dirty money hands to cook my food, when there is a sink right behind her. I finally get my food and I have dried slaw on my plate, bc I asked for hush puppies instead and they forgot and just wiped it out, but yet left quite a bit still on my plate and thru my puppies on top of it. Then the lady gives me 3 ketchups with $20 of food! I ask her nicely for a few more, she tosses 2 more at me in my car, then slams the window in my face! I said "that's alright, I will be contacting the manager." Ad I start to pull away she opens the window and throws her head out yelling "What the FU*K did you just say to me?" It took everything I had to keep my composure. She is lucky that window was between us and I had my FIVE YEAR OLD with me!!! Words cannot describe the kind of service I received. We lice in a small town and I know alot of people, you better believe your number of customers just significantly dropped, even more than they have in the past year. I'm surprised ita still even here!! | |
| Jim | 1/13/12 |
| I don't know what has happened to LJS. It appears I am not the only person having a problem with the food. My family stopped at the Washington Court House, Ohio store. The food was swimming in oil, the breading was uncooked on the inside, the fish and chicken pieces were smaller and, the crumbs were drenched in oil. I called the district rep. three times and no response. We used to enjoy eating at LJS, but I believe this will be the last. I will try Captain D's and see what happens there. I wish LJS would return to a QUALITY product. If the quality of food served continues as I have been reading here. I do not see Long John Silver surviving long. The fast food business is a dog eat dog business. GET WITH IT LONG JOHN SILVER I wish I could post the photos I have what an oily mess | |
| Mr.Barton | 1/13/12 |
| Your resturant in Bryan,Texas is gotta be the worst there is. The resturant is filty nasty dirty and the customer service has to be the worst i've seen in my 51 years of life. I fully entend to contact the Texas health department. As well on a prior visit i was shorted part of my order and when i called the manager who was a male told me to mention it on my next visit and i would be taken care of. On 1/13/12 i revisted the resturant which was even more filthy dirty and was treated like a liar and bum who came in trying to get free food. The cashier just laughed and was giggling the whole time. When i spoke to the manager on duty i got the same response from her. I was more then pissed off and told the both of them that i would contact the corporate office in regards to this. I was told by the manager who said word for word i dont care what you do. They young african american girl who was not even in uniform started laughing and walked away. There was an elderly lady and gentlemen sitting there and the lady said you should call in on them like were going to do. I told them i would do exactly that. Being completely honest i didnt think it was possible to be treated this way in a resturant. At the age of 51 if i have to go into a place and lie to be able to get a free piece of fish i think i would just give up on life. Long John Silvers you need to act on this because, i promise you and this is not a threat i will contact the Health Department and i will tell everyone i know and beg them to tell everyone they know about this horrible experience and hopefully together the citizens of this community can do what we can to have this nasty filthy resturant put out of business. You people should be ashamed of this. I wouldnt after what i saw again let my dog eat nothing from that place. Long John Silvers your customer service stinks and this along with this filthy resturant is a direct reflection on how this company operates. You dont even have a number for your customers to call and make compliments or complaints which iam sure its because you dont care. Good luck with your company and i hope someday you reestablish the quality resturants that we grew up with. Your the worst and until the day i die i will inform as many people as i possibly can about this experience and why they should not eat at your resturants. A dirty resturant with employees who are nothing but, smart asses equals nothing but, substandard food that makes people sick when they eat it.. LOng John Silvers wake the hell up and do whats right here. Fire that smart ass mouth manager and cashier and clean that filthy ass nasty resturant up. Finally again i will contact the Texas health department to see what they can do. Former custome. Mr. Barton | |
| Iam amazed | 1/13/12 |
| I didnt realize it until now after posting a review that Long John Silvers will not even read whats written here. No wonder there food is of the poorest quality and there customer service is the worst. LJS dosent care about what i or anyone thinks. All they care about is making money. Why do you think they dont have a customer service line to directly speak to a live person. Long John Silvers your the worst. I will never eat at your resturants again. The food is substandard and iam sure if reported to the local health department and a formal complaint filed with them that this particular resturant would be shut down which is exactly what should happen. Racism exist in the Bryan, Texas resturant. White people should be able to visit african american operated resturants with out being treated differently. Iam not a racist and dont treat people of other races any different then i want to be treated. What ever happened to the customer is always right. lol well with Long John Silvers they are the only ones right. There right up the alley with operating substandard resturants who serve cold greasy food that puts all our hearth at risk right along with the dirty filthy nasty stinky restrooms and dining rooms. God only knows what goes on behind the scene that we dont see. I will always tell everyone i see and know or ever meet about my experience and hopefully they will be smart enough to never eat at Long John Silvers again. Believe me when i say i wont. Your company sucks and i hope it goes under. No wonder McDonals is so successful. Atleast there resturants are clean and the employees are friendly and they care about the fact that your visiting there resturants. Kippy Kie Kay McDonalds your rock. Long John Silvers wake up. Your the worst and your company and resturants stink. | |
| Unhappy in Pa | 1/9/12 |
| I used to go to one of the stores in Uniontown, Pa until i went in one day and saw what was really going on, It was disgusting, The employees had dropped lids, boxes, napkins, Etc..Sat, Stood, & Laid upon counter tops, Did not attend to customers at all, When they did the food was very greasy, and served sloppy, the store was filthy and smelled really bad, Not to mention the bathrooms and how dirty those were, And the Employees having their children their while they work REALLY..Can't they get a baby sitter? Any way i believe that when food is prepared is should be prepared apart from eachother, For instance, I'm allergic to Shell fish, So i can't have Shrimp, There for i can't eat the food because everything is fried together, Get where i'm coming from...Anyway i have pictures of this place if you want them please let me know..Thank You | |
| valerie | 1/4/12 |
| I went to your Leavenworth Ks store yesterday at 400pm. The service was awful. The food sucked,they put it in a bag when i wanted to have it there. The food was cold and very greasy,It took forever,people walked out because the cashier was not at the counter. It was the worst expereince I`ve ever had at a Long Johns Silver the whole staff should be fired!!!!! | |
| TJ | 12/4/11 |
| after reading other reviews about LJS Stores the one in Muskegon michigan is great food is always hot,employees very friendly, great valve and we drive 20miles just to shop at the LJS shop, ever think about opening a shop in Grand Haven, Michigan on the south end of town, it would be a hit with the population. Thanks again | |
| Former Customer | 11/4/11 |
| #31668 3407 West Broadway Against my better judgment, but at my daughters request I went to Long John Silver’s. First, problem is the narrow drive thru that is nearly impossible to turn into (I scraped my car). Second problem is that a solicitor/panhandler that was sitting on the steps of the restaurant scared me because she/he caught me off guard and knocked on my window (it was dark outside) asking for money. However, the major problem is that I was trapped in the drive thru for at least 15 minutes or more. I asked the cashier for tartar sauce and honey mustard and she said OK (I asked at the window), but when I drove off and checked my bag I discovered that there wasn’t any of the requested condiments. After waiting in drive thru, I still had to come in. When I approached the counter, I stated that I came through drive thru, but the condiments were not put in my bag. Toni was on the defensive from the start - telling me that, “They can make mistakes!” My reply, “My mistake was that I came there in the first place and what was the point of going through drive thru, if I have to wait and still come in!” Tony was rambling on about it being a Friday and they are busy, etc. Tony was more than happy to point to the condiment request sign and I stated that “I did request condiments.” Toni told me that I needed to stop talking so loud (which I felt like I wasn’t), but I told her that I am a grown woman and I can and will say what I please. She told another worker “to get my condiments so that I could get out “and I replied, “Yeah, get it so I can go home and put in a complaint!” I asked her for her name and again, she was more than happy and cocky to state that she was the manager. I told her good, because the company needs to know how she is running the store. She continued to try to talk down to me and was still yelling as I was walking out the door and I yelled back at her as I left the store. Toni was on the defense from the start & pretty much tried to make it seem as if I didn’t have a right to complain about my experience. Like I told her, “She wasn’t the one that had to wait for 15 minutes and still have to come into the restaurant!” I truly think that she needs to be trained properly and someone from corporate needs to look into how matters are handled at this location. It would be a good idea to send in a secret shopper while Toni is working on a FRIDAY (her excuse) and see first – hand how things are at this location. I for one will NOT be back!!! Also, I will not be surprised if I learn later that matters have escalated at this restaurant with another customer, due to Toni’s inability to communicate properly with customers. | |
| KAREN THOMAS | 10/31/11 |
| WENT TO LONG JOHN SILVER'S IN MERRITT ISLAND FL SPENT 23.00 AND THE FOOD WAS AWFUL IT WAS COLD AND NOT FRESH AT ALL CALLED THE STORE AND THE MANAGER TOLD ME I COULD BRING BACK WHAT I DIDNT EAT BUT WASNT WILLIN TO REPLACE TH WHOLE ORDER WASNT REMORSEFUL AT ALL WAS DISAPPOINTED WONT BE GOING BACK. | |
| Adam collins | 10/28/11 |
| We went to the store in brandenburg ky just like we have lots of times this time the fish was soggy and the chicken also called to let the manager no she offered to replace the fish but then insisted it was cooked fresh I would of rather got my money back because I will not eat there again | |
| Tammy Cagle | 10/25/11 |
| I went to the LJS on Shorter Ave Rome,GA.30165 on Sunday ,Oct.23,2011 around 2.30 PM. I had a $2.00 coupon on a variety platter,so I told the cashier ,I wanted the fish bites platter, she said I couldn't use it.She said that it was already marked down.I told her ,why can't I use the coupon it a variety platter,so she rung it up and it took the coupon off,she said well I guess it worked.She was so ruled and not a bit friendly.When I got home there was just a little bit of fries,you think a variety platter would at least have more fries than that.I will not go back there during lunch hours,I will go during supper time ,or go to a different fish place. | |
| morgans | 10/6/11 |
| tonight was the 4th. time in a 4-6 wk. time my husband and i used to love your resturant. but the last 4 times was terrible 1st. time our fish was much smaller and was so dried out we couldn't eat it all. and the service was terrible the cashier talked to the cook complaining he was tired so on.was rude.also the cashier was doin drive thru and mopping the floor with out washing his hands and touching food.last he droped a slaw and put it back in cooler.this trip was near closing time.2nd. trip the fish was back to normal size but the breading was thick and not cooked. asked for crunchies with crab cakes they said they didn't have any.our 3rd. trip i told the girl about the time before and she said sorry and said she would give me a discount if she did it wasn't much like maybe 1-2 dollars off. that meal wasn't to bad. tonight i go back get our meal get home no slaw. forgot to mention every time some thing happened i call like tonight no answer i will let it ring ... like 15times aleast i even call back no answer. we are in oregon 'oh. i'm sorry for bad reviews but someone needs to check on these restrants..its young kids who don't care about service just paycheck. | |
| Not Into Grease | 9/29/11 |
| We ordered both fish and chicken tonight but the only thing we could taste was grease. My fish was so greasy that it stuck to the paper. We also got extra crumbs or more like extra grease. There was so much grease in the crumbs that it was pooled at the bottom of the container. If I added a little heat to it, I could've refried my fish. Bottom line, the LJS on Dodge St. in Omaha sucks and we won't be back. | |
| caroline schuck | 9/22/11 |
| I called long john silvers yesturday, I had a question, The girl that answered the phone wasnt even listening, she was talking to an employee in the background and asked ME to hold, while she was talking to her!! Then I went there and ordered food for carryout. The employees were slow, rude and didnt even give me my whole order. When I got home and realized they SCREWED up my order, I tried to call them and let them know, They put me on hold and never came back to the phone! Dont EVER eat at the LJS in Oaklawn,IL. Until they hire ALL new employess!!!! SUCKS! | |
| JB | 8/8/11 |
| Today I took a group to a store on Bay Road in Saginaw, MI. While eating my coleslaw I bit down hard on a piece of metal. I shopped a molar. When I informed the manager of the restaurant she had me fill out an incident report and kept calling me "honey" and "babe". Very unprofessional!! The manager did not even offer to refund the price of my meal. I am curious if anyone from corporate will even contact me--and call me by my given name. The dismissiveness of the manager was insulting and I WILL NEVER eat a Long John Silvers again. | |
| james | 8/8/11 |
| just wondering when your store in lenoir nc is going to be rebuilt and open for business this is getting to be a hassel if your not going to rebuild then take the dam sign down if you are going to rebuild i mean 4 months the store could have be up and open | |
| Robert Meeks | 8/11/11 |
| On August 11th, about noon, I visited the Long John Silvers/A&W located on Park Blvd, in Pinellas Park, FL. When I walked in the store, there were only two people seated and no one in line. I stood at the counter for five minutes totally. After the first two minutes, and employee came out from the back and was heading out the door. I stopped her and asked if she could take my order. She replied, "I'm on Break now." I said to her, " can you at least tell someone that they have customers at the window?" She replied, " I will when I get back off of break." By this time, there were several people behind me waiting. Finally a girl came out in a blue shirt, and I stopped her and asked if she would take our orders. She replyed, "I am on the Drive Up window. I finally left along with several other customers. I have one half hour for lunch, including travel time. I don't have time to stand at an empty window waiting for someone in charge to help me. I thought that LJS was a fast food compamy? I guss that your company is doing so well, that you can afford to run off customers. Your employes just don't give damn. They should be happy to just have a job in these times. I'm sure that there are lots of people who would love to have a job. | |
| Gary Sutton | 9/17/11 |
| Why is LJS putting MSG in their batter? MSG is poison and the only reason for it to be there is CORPORATE GREED! Get this crap out of your food!!!! I will not be eating at LJS until I see an ad campaign that says "NO MSG" Gortons frozen food in the grocery says right on the box "NO MSG" and that is where I will be getting my fish until you people wake up and get your heads out of your backside. If Gortons doesn't need MSG to sell product neither do you. Take out the MSG and try running a no MSG ad campaign and see what that does for your sales. MSG is a neurotoxin that should not be allowed in the food supply and your smeaking it in says a lot about your regard for your customers. You have lost this customeer and I hope this comment goes viral, your customers see it and you lose many more!!!!!!!!!!!! You people deserve a kick in the a*s, hopefully a kick in the wallet will suffice. | |
| Bud Nizzi | 8/17/11 |
| I stopped at a long John Silver in Des Moines, Iowa on the South Side of town, the place had a sign on the window saying the hours to open were at 11:00 I was there at 11:04 the door was still locked, So I left, this has happened before, I will never eat at any Long John Silver's again.... | |
| Julia Berger | 8/18/11 |
| Just went to LJS on Airway in Dayton, OH. Specifically asked the counter person if cole slaw was added to the order - answer yes. Was it in the bag when I got home - answer no. Also the fish is getting so skinny you can almost read through it. Used to be a great value but no so much anymore. Would be more acceptable if you at least got what you paid for. By the way there seemed to be an adequate amount of people working and there were only three other customers to be served. Another good reason to eat at home! | |
| Justin Romig | 9/2/11 |
| this review is for long john silvers location 31499 pottsville pa. i tried calling this location from 530-600pm and there was no anser i call them 15 times in total. i was calling to get promotions and pricing for a large group of poeple to have dinner there. do to the fact there was know anser we all sead we would go to the hosses in sted. we then spent 250.00 at hosses for dinner. someone needs to fix this problam. iF any one cares my cell number is 5705735072. | |
| s klechka | 9/9/11 |
| At store maurice exit wichita falls tx. Yes you have sr citizen discount-10%off highest price of order item only But you have to tell them before you order or else discount applied to last item. This is very confusing for the customer and your staff. Your food is good but you need to give straight 10% off total order like other companies. Thank you. | |
| Un-happy customer | 9/10/11 |
| Um, how to say ? Went to a LJS,in Fogelsville,Pa ( go there in pass from time to time, uh-huh, & Liked it,"But-t,this last time,thee- cole-slaw was b-a-d " !!! *** I mentioned it ,nicely to the girl there,( um, told her I'vr never done this before,I truly havn't, um,"never complained there or else where; as it takes guts,say?! Anyway, "She says to me;" What do you want me to do about-it? Later, I reached the Manager,as I was sick,& not-t pleased !! He " Explained", to me ;" Unable to get"usual" cole slaw,so-oo he said:" Rather then to say" don't have-it", he got from else where... I had been sick for ;" 10 days since that" ( which I had mentioned to the manager,but You are not the one sitting here with a Tummy-ache)!! Yes,thank-You,finally getting better = " Yay", it was scary,ya know?! *** We prayed,& needed to eat/drink much-h - less,"Keep it lite". & Bland-like dry-toast/crackers... Thank- You for reading/listening !!! I felt ,sad.um, not respected,ya know?! Felt,"If", I came across with oh-h," Loud,etc; maybe then;" had treated me, better;" But that "should not be such", say ?! Thank-You.... | |
| Sarah Jones | 8/25/11 |
| Today I was at Long John Silvers located @ Stanton Food Court, Stanton, Ky. My ticket number is 8152, the cashier's name was Krystal and she introduced herself as one of the managers. The time was 6:02 p.m. I observed what I believe to be several OSHA regulation violations while I was waiting for my food to be prepared/packaged. 1. The male employee in the kitchen was handling food with his bare hands as he packaged it. 2. The same male employee, Colin, removed his cap and waved it over the packaging area several times, ran his hand through his hair then replaced his cap and began packaging food items---again using his unwashed bare hands at times. 3. The same male employee ventured out of site of the window then came sliding on both feet across the floor as if he were skating on ice. His slide ended directly in front of the deep friers. This was not only a danger to himself, but also his coworkers. 4. None of the employees were wearing gloves or hair nets. I do feel these employees should be educated and disciplined. Protective gear and activities are a must for their safety and proper handling of food items being sold to the public. Thank you, Sarah Jones | |
| French Fries | 7/10/11 |
| We had take home the other night. When my wife go home there was a total of thrity two french fries in all three order. Most of the fries was shorter the 3/4 of an inches. My inlaw also ate there that night and said the same thing about the french fries. If you need more money, CHARGE | |
| Desiree Rowan | 7/11/11 |
| My husband and I have been going to Long John's for over a decade, and I don't think we will ever return. The dining room was filthy...two clean tables in an empty restaurant. The girl at the counter called herself Escense...she was the essence...of bad customer service skills! Totally rude to everyone that approached the counter. We waited 15 minutes for our food and it was terrible..the fish was fried so long it was almost empty inside. I took 1 piece up to explain it was unedible and before I could even say anything she blurts out "You gonna have to wait." and walked away. Then when my fish came out she handed it to me with her face turned and stomped away. But at least I was "entertained" by the off duty manager and employee in the 1st booth talking about how her husband was a piece. In all... terrible experience on every level. DON'T GO TO PLAINFIELD AVE LJS...YOU'LL BE UNSATISFIED!!!!! | |
| Anthony Gilbert | 8/7/11 |
| I ABSOLUTELY LOVE Long John Silvers every negative review on here is wrong I have only had GREAT experiences at your company but now I live in Utah the one state I can't get your amazing food. The closes one is in rock springs Wyoming 144 miles away from me totally worth the drive. But Utah needs your restaurant. Please consider. | |
| Raymond | 7/15/11 |
| I was eating food and noticed a piece of hair in my cole slaw and brought it to the attention of the manager. His comment was, "wow how did that get in your food, we all have on hair nets". This was not a good experience. Not because of incident, more so for the way the manager handled it | |
| Rose Richter | 7/16/11 |
| Whats so hard to tell the diffrents between fish and chicken we order chicken because fish puts me into the hosptil i took a bite and guess what it as fish i called the store in Pratt kansas and talked to mangerment after her smart mouth and said they did nothing wrong i informed her i be on the phone monday with my lawyer and will be if they cant tell the diffrents between the two then made they need to go back to school ...DON'T EAT AT THE PRATT KANSAS L.J.Silvers i wont be treated with disrespct from my children i will be damn if i take it from some manger !!!!! I will make sure everyone knows they put my life in danger !!!!! | |
Judy  | 7/18/11 |
| Montrose CO A&W/Long John Silver's is usally so delicious - but today we received different french fries with our fish order. I asked the mgr about it and he said all Long John Silver's had to have these french fries. . . BIG MISTAKE - they were not good. Too thick - the other ff were so perfect! Please go back to the original ones. | |
| mary wright | 7/19/11 |
| the LJS in snyder, tx has had NO air conditioning for over a year!!!! with temps over 100 degrees all summer, this is not an apealing choice for us!!!!!!!!!!!!!!!!!! the air conditioner IS a necessity in Texas!!!!!!!!! Please take care of this! | |
| future generation of leaders my _ss! | 8/5/11 |
| NEOSHO,MO. Did the drive thru,made a simple single order of a 12piece family meal. All fish with 2 sides. Waited for 15minutes before receiving my meal. Returned home with food to realize that I had been shorted 2pieces of fish and one of my sides. So without losing my cool I called the ljs and asked for the manager which sounded like a high-school kid. I explained what happened to which he replied, "well we're super busy. " no apology. I told the young manager that I didn't want to be compensated for the mess up,just to let him know so they could figure out a way to improve the service there. His reply was "I'll see. " What the hell does that mean? I know this is a complaint against long John silvers, but I see this crap all over the place. Maybe we need to rethink the values in our businesses, and get back to teaching practices in school that matter. I'm not saying its not good to be able to operate a computer, but it would also be good to be able to count out 12pieces of fish,count money back. Anyways, bad service and rude inexperienced management. | |
| Carl W. Lemen | 7/23/11 |
| To Whom it may Concern; To Whom it may Concern; In Lafayette, Indiana where having extremely hot weather, 95 to 101 degrees (F) everyday for the last week. I ate at the Teal Road resturant a week ago and the air conditioning was not working, knowing any thing mechanical may malfunction, but I ate my lunch in a very uncomfortable setting. Saturday evening, aweek later I elect to eat at the same resturant, and still no air, I feel this is unexcusible, I only ate a portion of my dinner and left because it was so hot. Please Address Carl W. Lemen carllemen@msn.com ph 765-491-0101 | |
| Nancy | 7/25/11 |
| ordered 2 meals L6 waited 10 minutes received food, everything was thrown on top. Shrimp were not cooked well fish don't know what kind of batter was on it.fries were not cooked and it looked like they came from bottom of bag. food was cool. I emailed you 2 times and no response yet. I just left a message on a recording, it was funny your recording sates how you want to hear from customers, yes you want to hear but you do not respond back | |
| From Mililani Hawaii | 7/29/11 |
| I'll be honest. The little girls working in there are really nice but some of the food and Prices aren't so good. The polar swirl I just bought was like sugary icy water. It hardly Had any reward in it and they charged me $3.49! I could have gotten a mcflurry for half the Price and they use real ice cream. The chilli on the jot dog is good but really runny and the hot Dog itself taste like rubber. The long John silvers is ok but I just wish your company would do Some research into ways to make your food healthier and better priced and pay better attention To the quality of your food. | |
| Sunni | 7/4/11 |
| On July 2, 2011 We went into Long John Silvers in Seminole, Oklahoma. Noone spoke to us except the person that took our order all she said was the total. Got 2 Meals and 3 A&W Root Beers (which they where out of and didnt bother to tell us when we ordered). 25 minutes later we got our food we were the only people in the place when we ordered. Didnt get shrimp had to go back up there then she handed me 3 cold shrimp and told me the rest would be out when they cooked more. Went back to table, french fries cold, clams were not done, and hushpuppies burnt. Went back up there and told them I wanted my money back and I would not be eating there anymore. The manager on duty AMY wanted to argue about it. Told her I wasnt going to argue with her and she said Im not going to argue with you either and I informed her she was. Asked for the corporate phone number said she doesnt have it. Asked her for the owners phone number didnt know it either. Asked her if it was in the office she said no. dont believe you would let your employees not give out the complaints to your boss. Did I mention that the place was dirty too. The kitchen was a mess flour on floor, food, etc. just dirty wont be back at any of them. | |
| wilson | 6/25/11 |
| we just traveled 38 miles to middlesboro, ky from lafollette tn...at the long john silvers to eat after shopping, normally we get good food at this restraunt, but today, it was awful, we left without eating anything we purchased...we just left 22.00 of food sitting on the table .....we will not be going back unless we are refunded our lost money.... what we need to know if we are not satisified with the food ...can we ask for a refund???? | |
| Customer | 6/29/11 |
| This is about your TV adds for Long John Silver. Who is the DORK in the adds? Who is the bigger DORK who approved the add? Are you all trying to say to the people what a dorky co you are? Why are you calling your own co a dorky co? Can't you all make a more respectable add for Long John Silvers or are you just going to keep insulting people? Do better or stop putting such a low grade add on TV. | |
| Jiock Bliss | 6/10/11 |
| On my last -- and I do mean LAST -- visits to Long John Silver's I guessed immediately that the chain had recently changed ownership. Suddenly the breading was thicker than the fish inside. And the fish inside was , at best, half the size it had been previously. Actually, I did try again: I visited a different location. The result was the same. The meal was poor! Now I know why. New ownership -- dedicated to providing poor quality in an effort to maximize profits at the expense of the customer. Sad. I hope a significant competitor will arise to take advantage of the shortsightedness of the current ownership. If one does, it will doubtlessly put Long John Silver's out of business. | |
| furious customer. | 6/15/11 |
| Visited a Long John Silvers in Durant, Oklahoma yesterday and ordered a 2 piece fish meal to go. I didn't think I needed to check my order before leaving so I drove home which is 10 miles out of town. When I got home, I opened the box and it was an entire box full of crunchies..no food at all. I was furious because someone had knowingly put those in there and knew it wasn't food much less a meal. Drove all the way back into town and brought this to the managers attention. All she said was "I'm sorry" and wouldn't help any further. She was rude along with everyone else in the place. I will never go back to any Long John Silvers again and by the looks of this website, many of your stores will be shutting down due to absolutely pathetic quality and service. | |
Tyler fan  | 6/2/11 |
| We usually get the family treasure chest when we visit the Long John Silvers in Tyler, Texas. Today when I ordered it I was told that I had to have ALL FISH or ALL CHICKEN and could no longer get a combination of the two. I was told that this had been changed not too long ago. My children do not like fish but my husband and I do so the combination chest worked out great in the past. I am very disappointed that this option of mix/match is no longer available and may be a deal breaker as to our going back again. PLEASE CHANGE IT BACK TO THE MIX/MATCH OPTION!!!!!! | |
| pj vega | 6/4/11 |
| I want a long johns in my town. I live in seneca falls ny can you please build one for me. I think you would get lots people to eat there. I ate at the one in geneva ny since I was a little kid but you closed it a few years ago I want my chicken back!!! | |
| Jacqueline Quijano | 5/27/11 |
| My family and I went to Long John Silver at 169th, Hammond Indiana serve was good but the mens restrooms where nasty and smelly. I hope someone in corporate will do something about my boys could not even use the restroom because the smell was terrible. | |
| Rj Campos | 5/28/11 |
| My experience with this company was horrible the worst customer service I have ever experience in my life, by the cashier Janiece, P. I called the store today to ask why I have not received refund coupons on an order that was messed up on Good Friday 22 Apr, 2011--today's date is 28 May 2011. On Good Friday there was a disproportionate amount of customers ordering fish so the problem wasn't really service related simply the quality of the food, which was basically inedible, but easily resolved. Today I spoke with the manager Tony, and he told me he did not know why they were not mailed out but if I still had my receipt he could get me meals but not a money refund. I told him that was fine and that I would be in today. When I went into the store I asked for Tony, he was on the phone so it took about 10 min to come to the front, he told Janiece, P. to take the order and that he would have to ring it up once I was done. During this time Janiece was extremely rude throughout the rest of the time I was there. I said thank you for your help and told her first thing I wanted which was the new Ranch meal right away she told me my total without asking if there was anything else I wanted. I told her I was not done with my order she then rolled her eyes and sighed at me. I asked a question of how many chicken strips come in a kids meal and she said "uh, one" in the rudest way possible, I said sorry just did not know how many it came with, since it seemed to bother her that I asked that question. Once I was done with the order she gave me the total and I reminder her that Tony said he needed to ring it up to take off the $30.00 credit once again she rolled her eyes with a sigh called for Tony saying "Tony he wants you again". She was just about to start making the four Root-beer floats that I ordered but then went to the next customers in line and took there order instead. Another person wearing a black shirt just like Tony started to make them. I asked Janiece if the two meals that I ordered come with drinks as she said in a snarly way "yea" with a very frustrated look on her face, she then pulled out two cups and slammed the on the counter right in front of me. I know that people have bad days but this was ridiculous. When my order finally came, I asked for her name and thanked her for her help while extending my hand out she looked at me up and down and just gave me the ugliest face and did not want to shake my hand which is fine so I just told her sorry if your having a bad day and thank her again for her help. Because of this I did not want my family to eat the food that was made in fear that the employees would have put something in the food or spit in it. I went outside for a little bit while my order was being made to give my wife and kids their root-beer floats and drinks, as I came back in and sat down I over heard Tony saying to the employees the next time someone complains they must bring the food back no ifs and buts. I have had two bad experience there at this store, first with the food, and today with the worst customer service I'm sure I've ever encountered. I would have to also say that the Root-beer was very flat and taste horrible. Stay Away from this place... | |
| MD Strickland | 5/17/11 |
| Came into an empty restaurant in Towne Lake GA, not greeted promptly, cashier couldn't answer questions and made us wait forever just asking others the price of something that wasn't posed on the menu board, Completed order at 9:21 & was told it would be abt 5 minutes. 25 min's later still had no food, Mgr said to me "I made that order maam!" I pointed to the table where my family was sitting showing him that we hadn't gotten our food yet and he just stood there like a bump on a pickle...Anoher cashier then proceeds to tell me, "yeah you just shouldn't come here on Sundays". We left w/o our food 30 min later, angry and had to go somewhere else to feed my family and get them home. We were appalled at the way we were treated and shared with that cashier that the service (or lack of) that I get shouldn't depend on what day I come to the restaurant! The whole staff there was USELESS, uninformed and unprofessional. A lady came in from the drive thru line b/c she said she had been sitting outside nearly 20 minutes and a couple who was there before us complained too and asked for the owners phone #. This was a HORRIBLE experience, and I will never go back there! | |
| Barb Nickel | 5/6/11 |
| To Whom It May Concern: My husband and I went to your store in St. Peters, Mo., on May 4, 2011 and we tried to order the $10.00 Meal with 8 pieces of fish, that is your TV Ad . This store had this special before Easter for a long time. We purchased many times. During lent we were told, not now, but about Easter it will be back. And, sure enough it was. So we drove 32 miles one way to purchase our fish, and extra's, as we always do. We were told that this store is not doing the special. No reason, why, just because. We drive 64 miles round trip to get our fish, and not to get any for the second time was to much. Therefore, we ordered other food and left. My husband insisted that I contact Captain D's and they do honor all of there company's special. We have to go another 10 miles round trip, but what the heck, with the price of gas and the fish at least we will get what we want. This AM I contacted Chuck at the store, he apolized and was very nice. Said he understands, and hated to loose us as a customer. He also, mentioned that he had many other customers that were displeased with the no special. Not his fault, but he did understand my thoughts, and sorry to hear we would not be back.I told him that I had told other friends and family members of what happends and he could add another 10 to 12 people to his list of people not coming back.I told him I was going to notify your company,and I hope that someone will have some kind of an answer.The man thats owns so many of your stores in Missouri, refussed to do the special to help promote your company. Bad Business, for you and him. So, I might not enjoy Captian D's fish as much, but to drive that far, I will go there to get what I want, when I want it............Sorry, Long John Silver, we are out of here, and never to go back to that man's store. | |
| J.E. Rodriguez | 4/28/11 |
| Why no 800# for customers call in. I waited 5 minutes to finally leave a message to Mrkt. Director to call back. My wife and I eat at Store #31814 in Carrollton TX twice a week and I' disapointed I can only respond to surveys once every 6 wks. Maybe we'll start eating there evary 6 wks. Located next door to your drive in is KFc,Burger Streetand Pizza Hut! Removing survey limits would be an incentive to visit more often. It's called good marketing. Please RSVP I'm wondering how long it will be. | |
| Wing Queen | 4/28/11 |
| On April 26 & 27 2011 visit the WORST LONG JOHN SILVER on the planet.... 1. it was 80 = degress outside 105 inside... 2. the grill fish spoiled and/or unfresh at it's best... 3. the cashier was prepared, driving order taker and the janitor... 4. the GENERAL MANAGER IS A JOKE( dirty, grease clothes and his shoe where dirty, grease) To whom every the owner is your wasted thousands on that investment.... | |
| al briseno | 4/29/11 |
| I was at the long john silvers in fort worth at beach. i had just seen the national ad for the 10 dollar fish meal that day on 4/28/11. They said they would not honor the deal but I could have chicken for the same price. when I said I wanted the fish they said I could have it for 5 dollars more. How is this possible. How will you stay in business treating people this way. | |
| Amy sweat | 4/29/11 |
| I got dinner for my family at the Pio Nono Ave store in Macon Ga. The manager Patrick was wonderful he makes you want to vpreturn. The whole staff is great and the food was fresh hot and good. | |
| REALLY UNHAPPY | 4/22/11 |
| Since this was good friday 042211l we decided to eat and LJs, store 23204, PLAINVILLE, CT. There has been an advertisement ALL week for a special seafood feast. When I go to LJs to order, I was told that that particular store does not participate in the special, even though their add does not state "only participating restaurants. Still we needed to keep our fish only dinner today, so I order the SUPER SAMPLER, which should have contained fish,chicken ship. To my surprise when I got home there was ABSOLUTELY - NO FISH... Hello... is this not a "fish fast food restaurant" DUH !!! Apparently those who work here can't be much brighter than a rock. | |
| Richard W | 4/9/11 |
| Visited the Long John Silver store in Rochester Hills Mi on 4/8/11 at 12:18 PM (lunch). Wife got the clams, side of coleslaw and coffee (no coffee made had to wait and then go up to the counter to remind Caryn we were waiting on the coffee). I ordered #1 with a side of coleslaw. My meal tasted OK but my wife remarked that the clams were "chewy" and had a "different taste". a few hours later she complained of stomach ache but mine was not as bad as hers. Bottom line she vomited several times and had diarrhea all night. This morning she still has stomach cramps. Never go to that location again! Never had a problem like this at the Redford MI. | |
| Carrollton KY Bugs | 4/10/11 |
| I went to your Carrollton KY location today and ordered a meal threw the drive thru. Once I returned to my home I opened up one of the two meals I purchased and it was crawling full of ants. I am vary happy to say I will not be eating at a Long John Silvers again and I will let all my family and friends know about this incident. This store needs some much needed TLC and some new employees. Anyone could have seen the ants in the box, I just wonder how long they had been sitting under a warming light. I sure hope no one else received the FREE ANTS today in their food. Most disgusting thing I have ever seen. WILL NOT EAT AT YOUR RESTURANTS AGAIN....... | |
| Mike James | 4/20/11 |
| Tried your Everett, Wa store. Unlike the complaints above the staff and store were customer friendly, 4 stars, too bad the food isn't, 0 stars. It was the worst fish I have ever had. You may want to change your advertising, in the Seattle metroplex area (4 million residents) YOU are the OTHER guys. I'll stick with Ivars from now on, at least there I know what I'm eating, they've been around for 70+ years and its local. | |
| Henry Lore | 3/30/11 |
| Jakarta, March 30th, 2011 Dear Sir / Madam, First of all, I would like to introduce myself, Henry Lore, a Business Development General Manager in PT. Jawa Plasindo Sentosa, Jakarta - Indonesia. Our companies are leading companies in Indonesia those involves in Paper and Footwear industries, trading, etc. We keep looking forward to have business expansions through all possible methods including industrial investment, joint venture, OEM, agency, franchising or trading. This could be my first time to browse the franchising information and I'm not quite familiar to fill up the online provided applications, then please kindly guide how could I have further info about "Long John Silver's" if we think to franchising it in Jakarta, Indonesia ? Do you have contact person in Indonesia or Singapore for having further discussion? Best regards, Henry Lore PT. Jawa Plasindo Sentosa Ruko Duta Indah Square 1, Blok A no. 9 Jl. Teluk Gong Raya no. 15 Jakarta Utara – Indonesia Office : +62-21-6669-8256 Mobile Phone : +62-812-934-8738 / +62-812-9890-5508 Email : hlore@sandal-skyboat.com / henry.lore@yahoo.com | |
| david wallen | 3/28/11 |
| my family was in your laporte in resturant today 3-28 11 no heat in store at all temp outside was balmy 33 degrees temp inside cold 45 deg. i work outside all day , only to eat in cold also that is BS. cant get no ph number, cant leave no comment, besides this and problly will not get any reply from this either,would like reply.my nose should not be cold while i am in YOUR resturant. | |
| Kim Klatt | 3/16/11 |
| If there was a rating for below Zero I would say -10. THEIR CORP. OFFICE IS AS BAD AS THEIR FRANCHISES... SURE AN OPERATOR ANSWERS THE PHONE BUT THEN YOU GET VOICE MAIL. OR YOU WALK INTO A PLACE THAT THAT NO ONE SPEAKS ENGLISH. I THOUGHT I LIVED IN THE U.S.A. DO NOT USE YOUR CREDIT CARDS OR DEBIT CARDS IN ANY OF THERE CHAINS. ESPECIALY IF THEY CAN'T SPEAK ENGLISH. HAS ANYONE ELSE HAD THIS HAPPEN TO THEM PERSON TAKES YOUR CARD, BUT WALKS OUT OF YOUR SIGHT, COMES BACK 2 SLIPS IN ONE HAND ONE SLIP IN ANOTHER, ONE GOES IN BASKET, ONE TO YOU THEN YOU WACTH AS THEY SLIP A 3RD INTO THEIR POCKET OR UNDER THE COUNTER. A WEEK OR 2 WEEKS LATER YOU NOTICE A CHARGE TO YOUR ACCOUNT FOR SOMETHING YOU DID NOT PURCHASE. | |
| Tom S. Brown | 3/9/11 |
| My doctor has no problem with your stores IF you would start offering NON FRIED fish fare. Until then he strongly urges me not to frequent your stores. Thanks, tsbhouston@hotmail.com | |
| gary lewis | 3/4/11 |
| i'm writing you because i worked for you from 1981 to 1999 and i get my social security statement each year and in the 1984 nothing is showing on my earnings,need to know who to contact for info i worked the following stores clarksville location,nashville stores on gallatin rd,harding place and hickory hollow mall? my contact is glewis2162@yahoo.com thanks mr lewis | |
| Tom Ferguson | 3/5/11 |
| Secon time in two months my takeout order had missing food items. Not going back! | |
| Antoinette | 2/17/11 |
| Went to Long John Silvers in Hopewell VA. I waited in the drive thru for 5 minutes and was never greeted. Went inside and wanted a salmon dinner and the cooked yelled Lord man, as if its not his job to cook what customers order. I replied,"Sorry I`m keeping you employed. Then I cancelled my order and requested the telephone number to the corporate office. The cashier tried to give me the number to a survey. I brought to her attention that it was the wrong number. She replied I don`t know the nu numermber | |
| Lisa Engels | 2/5/11 |
| The manager of the El Dorado Ks office named Valerie has been observed yelling profanity at the help in front of customers. She talks about the help to other employees in a very in-appropriate way and discloses personal information to customers. She has resently given private information to a women that came in that has nothing to do with her or with the way the employees perform their jobs. I feel an attorney needs to be consulted by the employees that have been slandered. This is a very serious siuation. Thank you for your help in this matter. | |
| very poorly ran | 2/5/11 |
| The manager of the El Dorado Ks office is very rude and she yells profanity at the help in front of customers. I will not be returning to this facility. | |
| Joe Rose | 2/6/11 |
| This is a review for store # 31428 in Spring Hill, Fl. We have been to this location several times. On our recent visit 2/5/2011 @ 7:30pm The girl who took our order was very nice. But the problem was that many of the things we wanted they were out of. Such as: No Clams, corn or Ice Cream. They also were out of Malt Venegar,(Not one drop), no tarter sauce and no sweet and sour sauce. The fish and chicken we received was excessively greasy. This is not the first time for this store to be out of food. Also you can never tell who the manager is. I used to really love LJS but I have not been feeling the Love here for some time. | |
| george wiles | 1/27/11 |
| There is no 0 n the rating pull down. I ordered a $15.00 family meal with 2 sides. The girl tried to charge me extra for one of the sides. Your sign says, " with 2 sides". It does not state anything about certain sides being extra. The place smells badly and was filthy. I choose NOT to get anything from this place and spent my money at a place that was NOT Long John Silver,s. | |
| Doris Miller | 1/26/11 |
| I love Long John Silvers .The only problem I have is having to drive so far to fine on .It would be nice if you could put on in Wentzville Mo. or Warrenton Missouri.We have to drive any where from 75 miles to 100 miles .would eat there more often if closer.I hope you will look into putting one at either place Thanks | |
| un-impressed | 1/7/11 |
| After pulling up to the drive thru at your n.gessner local #31312,approx.7-40 to 45 p.m. on 1-6-11,was informed that none of the items on your freshside grill were available, how is this possible, plus the dinning room closes at 8:00p.m. as was told to another customer wanting service. This truly doesn't bode well with your recent ad campaign aimed at potential customers. Couldn't comment on the product but a one star rating for this local is extremely generous, not to mention the customer that wanted dine-in was at the door well before dine-in closing time.Good thing I shut my car off in line because I'd have been tempted to ask for fuel consumption re-imbersment,I'll slide on the wasted time. | |
| anthony frye | 12/31/10 |
| the food is great i go there 2 or 3 times aweek,but im mad about not able to do the survey, ;;say @ play, chance to win $1000,it does not give you the 1.800, number on your rec,i try looking it up on computer cant find it,,whats the deal ??hmm think il wait till someone from long john tells me the number....store number is 023347,,im not sure anyone even wins?? i never see a 1800 number oh well ever time i go in there.im disable so thats why i give serveys allmost every where i go..thks | |
| Hassan | 12/4/10 |
| Dear Madam/Sir Good day, would you please let me know The address and contact number of your HQ in Toronto? Thanks and best regards Hassan Email: razi@raziglobalinc.com | |
| Graham S. Webb Jr. | 11/29/10 |
| On 11/5/2010 my wife stoped in Long John Silvers Store # 31265 Colonial Heights, Virginia. She ordered a 8 Fish Family Pack from in side the sore. When she got home and we went to eat, there were no Hush Pups. I filled out a survey and was told the manager of the store would call. Here it is 11/29/ 2010 and no phone call. We have voice mail and if they called they could have left a message. Why have a survey? if nothing is going to be done. | |
| Annamarie Bona | 11/9/10 |
| Everytime I go into your store in Charlottesville, Va I have to wait 10 min. and longer for my food then I get cold fries and a liquided float!! Two employees can NOT run a drivethru, front of the store and cook! POOR service & POOR Quality. I guarantee your store is in the red!! Train your employees, hire new and get a MANAGER during everyday lunch hours! You have lost 1 customer that = 100 more!! | |
| Sherry White | 10/19/10 |
| Long John Silvers in Middlesboroh, KY is great! The workers are friendly, fast and the food was fresh and very enjoyable, thumps up | |
| Andre DuBay | 10/15/10 |
| I've tried two locations in Las Vegas (One on Flamingo and another on Charleston). The food was consistently fair, but both facilities are DUMPS...not clean, no napkins and undermanned. One girl handling the entire public space. Not crowded but rather heavy customer traffic. I do not know why unless it is the low prices (which fit the quality of the food). | |
| Cathy Johnson | 10/10/10 |
| Manage Marcia at rogercville store in tennessee has serious issues with employee bullying i watched her cuss a employee and continueusly down talk the poor boy over somethin to do with a cooking issue. prehapps he did do something wrong but that does not give any one the right to treat others as if they were trash. she straight out down talks here employees like they are worthless unless individuals i believe some one should remind her that they are what keeps her pay check coming i have never seen such raw hate laid out on a employee by an employer un my life perhaps this woman has other issues she needs to work on before bringin her home life anger to work | |
| Yvonne smith | 10/2/10 |
| Cashier continued talking to cook(who was on cell phone) while she took our order. Tables were dirty, some still had chairs on top. My husband was waiting for order, the cashier and cook were kissing in kitchen. Got order, no hush puppies, so we go corn that look like it was reheaded. When we left cashier was snacking in kitchen area. Social skills are needed. | |
| J. E. Johnson; Legal Matter | 6/19/10 |
| WORSE THAN POOR. attn: LEGAL DEPARTMENT Your Euless, Texas store on Airport Freeway near Main Street has PARASITES!!!!! There was an open vat of tea sitting beside the beverage service area. Floating on top of the tea was a mass of parasites! Can send you a sample of what now floats on the water in the commode after urinating! This must be handled! Am a retired litigation assistant. J. E. Johnson 1701 Brookhaven Circle Bedford, TX 76022 817. 881. 4824 | |
| dorothy moore | 6/22/10 |
| got food today at long johns silvers in olathe kansas was worse food ive had from anywhere in a long time. WAS AWFUL. ORDER WAS TO GO!! HARD TO DO ANYTHING WITH A TAKE OUT ORDER TO MUCH TROUBLE TO GO BACK . WE USUALLY EAT AT THE ONE IN SHAWNEE WHICH IS GREAT !! | |
| Pat Bergman | 6/27/10 |
| I was the only person in line when I ordered my to-go order. I had to wait 15 min. for a 2-meal order. The manager, Fillipe, served 2 drive-thru orders, and 2 other orders from people who came in after I did, before putting up my order. I love Long John Silvers food, but sure have a problem with the attitude of this manager. No apology or acknowledgement from him. | |
| Teddy Sumrall | 7/3/10 |
| It is 7-3-2010, @3:00 pm. No one is inside. We walk up to the counter and stood there for 5 minutes. No one said hello or anything. One girl walked up with some big plastic container and looked at us and said nothing. She walked off and we stood there for a few more minutes and I finally asked, "are you open"? One young man said yes, then he walked to the back and said something to someone that they had a customer. We stood for another 3-4 minutes and no one appeared or said anything. We walked out. This was on Mangnum @ Decohma in Northwest Houston, Tx. This was the last time for us to give you all another chance. I hope your business goes bankrupt. Shame on you for not checking your companies and employeesd. | |
| Jarvis Flint | 7/8/10 |
| Visited Long John Silvers yesterday, 7-7-2010 in Clintwood Virginia. Ordered a 12 piece family meal TO GO! We had cole slaw and corn as our 2 side items. We added 6 breadsticks to our order. got the order home and went to eat, only to find that there was less than a half pint of cole slaw and it had been eaten out of!!! Also found out that the breadsticks were CRUNCHY all the way through and hard as bricks!!! When calling the store back, all i got was lame excuses from the manager. She said that we were wrong and that it hadnt been eaten out of and that they didnt realize the breadsticks were so tough. No attempt was made to correct this. I know the manager personally and she has called me a liar about it all day today and continues to tell me that the cole slaw just wasnt cupped up right. But i have pictures showing that you can tell someone has been eating out of it. Paying 30 bucks for someone elses seconds? I think not!! I want to talk to someone about this TODAY!!! Not tomorrow, not next week, I want to talk to someone TODAY! 276-337-9017 | |
| Shauna Walters | 7/14/10 |
| I had a bad experience with the Long John Silvers in Indianapolis, IN at the Pendelton Pike restaurant. My sister and I were in the drive thru and the employee on the speaker asked, "Can I take your order". We asked for minute to decide. She then asked again, "Can I take your order". We gave our order and made a change to our order. She then said, "Is that all, is that all." When we reached the window, she made a groan like she was disgusted or very irritated. After continuing to be rude and having a bad attitude toward my sister and I, we eventually asked for a comment card. They told us that they had no comment cards, so we asked to speak to a manager. Turns out that the lady who was being rude to us was the manager. We left unsatisfied. | |
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