89 Reviews For LongHorn Steakhouse Headquarters & Corporate Office

bad review

I have ate at long horn steakhouse 2 times first in pittsburgh food and service was great. the second time just this weekend in Freehold NJ. at first thought it was going to be the same , waiter was nice then they brought my grandson his chicken then after my son took some french fries off the plate with his hands to give to grandson the waiter comes over says sorry wrong dish and takes plate that my son has allready put his hands on food then takes it to another table and gives it to other people, I just could not believe what i seen . will not eat there ever agian, for what they charge for food then do that they might as well pulled it from the trash, lord knows where are food comes from in these places

Gift Card not activated at purchase

Service food was great - tried to use a $25 gift card given to my by my neighbor and it came back - that it was never activated. How can that Be? Unable to use the "contact us" portion on LongHorn's website - it does not allow me to enter the address of my restaurant, thus will not accept my email.

great server

Me and my husband came in for dinner, our waitress I believe is stephanie. We ordered 2 porterhouse for two. The food was great although one of our steaks were not cooked correctly.she was very efficient and was able to get a bran New one in minutes. High five longhorn! Congratulations on the new location (Sandusky) an great team.

Great... But

How can you beat a great Prime Rib...? You can't ,, however, when you order a glass of wine and only get a half a glass.... Well, you can beat that. And when I asked why the glass was only half full my very ex's lent waitress explained that they are told by corporate to only fill it to the cows lips ( of 5 oz) If you charge me for a glass, give me a glass. Being cheap on me when I'm out paying your prices pisses me off and makes Longhorn look cheap. Well, stingie anyway.

Just had dinner at Longhorn yesterday at Argyle Blvd. location in Orange Park Florida. I ordered a small Renegade Steak Medium and knew after first bite it was spoiled and long past it's expiration date for freshness. Had bad taste in my mouth the rest of the day over it. Manager female at store did't even offer to pay for the meal and waitress forgot to give me my house salad until I reminded her. Very poor food and customer service. also was seated 20 minutes before someone came over to take our order for drinks, bread etc...

my experience

I along with my wife ordered dinner this evening at the Lower Roswell Road Longhorn in Marietta, Ga. and my wife loved her dinner. I on the other hand got a steak full of gristle and it was so tough after two unchewable bites I gave up. Our waiter left previously after our request for additional bread and never brought it. and then after being told that the steak was unetible later came back and asked me if I wanted a box to go for the steak. ( REALLY )

Party of 13. Steaks were either overdone or just wounded. Salad lettuce way to big to eat without cuttting up. Never have I gotton such a bad meal at LongHorn (located on Corridor G in Charleston,WV). Server wasn't the most friendly guy I have every encountered. Paid a lot of money for very poor quality.

Called in to place our name on the list and 1-1/2 hours later we were told we still had a 25 minute wait - which we were previously told 15 minutes ago. Everyone at the front desk was rude. I think the "call in" is just a way to get people to come to the restaurant and after they are there they figure they might as well stay. It will be a long time before I go back to the Long Horn Steak House in the Waterfront in Homestead, PA

Rusted bottle tops

Greensboro n.c. west wendover location. Service was below average. I ordered 3 drinks which were all terrible not to mention the rusted bottle and sell by date 6 months prior to feb. 8, 2013. My worst ever experience going to a restaurant.

Wonderful..very sweet staff. Food was wonderful.

worst place ive ever been

My company had our Christmas party lastnight at the Salisbury location.we had reservations for 6 30 and asked specifically for one table. When we got there we had different tables scattered around an area, when we asked for one table they said a half hour. We didn't getsat until 9 30. We waited a half-hour for drink orders then another half hour to get our drink. It was not busy in the restraunt so there's no reason for us to wait that long for our drinks. When we ordered our food and finally got it all of our steaks were cooked wrong. When it was time to pay my fiance gave the waitress our card and she never came back with it. When we asked her about it she said she lost it. After waiting for another several minutes she came out and very ignorantly said I gave your card back and to check your pockets. We called the manager over and again he was very ignorant. Finally after they found our card my fiance asked if there would be a discount he just laughed and said no. I will never go back to this location and believe that the people working there should not be. A manager needs to make his customers happy instead of laughing in their dance. I will be calling the corporate office Monday morning to say the least

On October 6 after dining at the Longhorn Restaurant on Hilton Head Island, SC I fell just after exiting the restaurant. I talked with the manager and he was not very thoughtful, immediately going on the defensive. I did break a bine in my right wrist and have been in a cast for three weeks. I also wrote the corporate offices but have not had a response. I only wanted them to do something about the entrance since it is a slick area. They are bound to have someone to fall and issue a suit - suggest they put something on this area to keep anyone else from falling. A little courtesy such as "I am sorry it happened" would have been nice.

My sister and I go all the time for lunch. I have never had a bad experience. We eat at the one in Woodstock, Ga. It is usually very busy as well. The Longhorn's in Canton Ga. was awesome. My work went there and we had forty people. Not a glitch.

My husband went to eat his bowl of chili he bought over the weekend to find a plastic bag that had been cooking in the chili. I will have to say that after this incident I will be cooking the steaks for no on!!! So long Longhorn Steakhouse we wont eat there ever again.

My husband and I went to the Salibury,MD location for an early dinner. The restaurant is fairly new and was decorated nicely. We were welcomed and promptly seated. The waitress was very friendly and helpful explaining the menu, as it was our first visit to a LongHorn. The bread and salad were fine, but our appetizer was too salty to even eat. The waitress took it away and we decided to order dessert. We chose the 29$ special for two so it included a salad for each of us, an app or dessert to share and a choice of seven different entrees. When the steaks came out they were also way too salty. The manager was very nice and came over and explained that when you place your order you can ask for light seasoning. I like my food seasoned and I enjoy spicy food, but this is just pure salt. I can't imagine that consuming that amount of salt is healthy for anyone. I seriously doubt we will ever eat at a LongHorn again.

Over the weekend we came into location at the Douglasville restaurant, we were a party of 13, we had called ahead like we always do, for reservation for 5:45pm. We go to the restaurant for all special occassions. When we got there they told us that we would have to wait for 30 minutes, the table they were given to us, had paid their tab when we got there at 5:45. 1 hour later a family member went to speak to the manager things turned a little ugly and yes my family member was ugly and we apologized for his actions, the manager brought the family member outside and then you heard the manager say, THEY ARE A VALUED CUSTOMER because they come in here all the time,we were not the only party that heard this and that they could not ask them to leave, we had found out that they had been there since 1:30 that afternoon. I guess there would be 2 questions ask: 1. I thought everyone that walked into the door was a valued customer 2. Wouldn't you think if they had been there since 1:30 and they are a valued customer, wouldn't you think you would sit the other folks waiting at another table, since you weren't going to ask them to leave. Finally after waiting for over a hour (and there were 4 other large parties that went after us), they were ask to leave 3 times, manager gave us 3 appetizers for free. Even though he gave us the appetizers, does it make up for the comments? NO. Do you want someone who dines with you all the time, or do you want people who come on special occassions and tell people about the enjoyable time you had dining, I would think you want both. Now do we throw race out there, the mananager was black the customers were black and yes they were friends. I do want to say that, because we have been told before that there were other people waiting for our table. and with no question and out of respect that we give to others and yes we are white.... I also want to share our experience with others, because effidently your manager at in Douglasville, GA doesn't think that we are valuable enough because we don't dine there as much as the other party does....

Party of 8 arriving at 7:00 PM--Harbison, Columbia, SC Long wait to be seated--90 minutes Long wait for drink orders--15 minutes Long wait for drink deliveries 15 min and one took 30 min Tables seated after mine were leaving before our entrees arrived Out of prime rib Featured pork chop was small, dried out and tough. Total dining "experience" lasted 3 hrs, 15 min There is no corporate contact on the net; do they care? In my 67 years I have never felt the need to complain in purlic about a restaurant.

So DISAPPOINTED!!! Group of 12 seated immediately, which leads you to believe they are not that busy, therefore your meal should be GREAT. Uhh nope. I ordered the baby back ribs and received 95%bone and 5% meat, another person in our group ordered fish and what he received was sooooooooooooooooooooooooooo thin like a toothpick. He was given another piece which looked like to of the first one. How very dissapointing.

I ordered the outlaw steak...pointed to the picture on the menu and I asked the server to have it cooked just like in the picture. They brought out raw. The service was lousy and my glassware was chipped. My brother ordered chicken and it was much better than my steak...the irony. NEVER AGAIN will they see a dollar from my pocket. Second time it happens. Shame on me.

To all of you who complain about your experiences...you make the poor waitstaff lives a living hell. It's just food people. Not life or death. Eat your food, tip your waitress and leave. If you are going to be that picky about everything, cook for yourself at home. And FYI, if your a jerk to your server, they are going to be a jerk back to you. Boo hoo, my fries are cold. Eat them. Boo hoo, my steak is well done, and I ordered it medium. Eat it. Boo hoo, there are cucumbers on my salad and I ordered it without. Eat around them. Boo hoo, every time I order this dish I get sick. Either stop ordering it, or go somewhere else. So tired of everyone being so self involved. If the worst thing that happened to you today, is that your food was messed up, then you have a pretty darn good life. Suck it up cupcake. With that being said, I have not always had a perfect experience here, but it's just food. It's no big deal. And I still tip at least 20%. Maybe it's just because I used to be in their shoes, but it's a hard job dealing with the public. Be nice to your server, and they will be nice to you, and want to please you. Stop being a jerk to your server.

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