LongHorn Steakhouse Corporate Office | Headquarters Contact Phone Number & Address

Robert Herrera

5/14/12

The following needs to be addressed. My wife and I, along with our14month old baby, had an opportunity to visit the Asheville NC location of your Longhorn steakhouse. it was obviously busy and requested a table where we could have a highchair that would be out of the way. We were informed by the gentlemen who sat us that the baby would be in the way no matter where we put the highchair and that we need to take first available or go to the end of the list. Where we were sat, my shild was hit in the head twicw by waitstaff and by passing customers. As we were leaving, I requested to speak with the manager. This is when I was amazed to findout that the gentlemen who sat us was the manager. The food was good, service from hostess, waitstaff, and Manager, made for the worst Mothers Day on record.

Francisco Gonzalez

4/26/12

10 STARS is the proper rating here.
Thursday, April 26, 2012

To whom it may concern:
My wife and I decided to go out for dinner and frequently we dined at Long Horn Stake House located on 11900 Pines Blvd., Pembroke Pines, FL Store No. 5109. I have visited all the Long Horn Restaurants in Dade and Broward County and have come to the conclusion that the one in Pembroke Pines is without a doubt heads above the rest and that includes Outback’s, Olive Garden and the many others that we pass on the way to Long Horn.
I truly believe that the primary reason that this restaurant stands out among the rest is the people whom work there. In an effort to pay them the ultimate compliment, “recognition”, I made it a point to ask their names and wrote them down.
It is a pleasure to observe them work as a team;
On this visit, the manager “Kim” was all over the place, brought food out, cleaned a table, attended to incoming customers and at the same time directed her staff with respect but firm instructions.
David “server” has a pleasant attitude and maintained his composure to what seemed to be an annoying customer that had no reason to be and failed to disrupt the quick thinking server. Jean whom attended the bar did not stop for a moment. The bar was very busy, and the orders from the dining area flooded the printer, but she made certain to acknowledge every individual as they approached her station and got every order filled in a timely fashion. For a moment there, I thought there was three of her. Then there is Jimmy “server”, this young man seems to enjoy his duties as he pleasantly explains the menu to new comers and offers his personal suggestions to the kids in the group. Let’s not forget Jason he is well balanced, treats everyone with respect and knows his place with each and every customer, he is possibly management material. Well liked by customers and co-workers, he is a quick thinker and always has a pleasant response, regardless of the situation before him.
“Gina, Priscilla, and the many others including Mike and Fred from the kitchen and whom play such an important role in the restaurant’s fragile balance.
I enjoy the meal, but without a doubt, the people there makes everyone feel at home and treat us like old friends and family, with respect and noticeable care. These people are “LONG HORN STEAK HOUSE” and make no mistake about it; they are proud of it and show it.
This past Monday evening, we had the opportunity to share a conversation with Gregg “manager”. This individual comes across as an executive whom represents your company flawlessly. He executes his actions and instructions with a swift gentle approach but firm and clear instruction. He speaks clearly, leaving no room for anyone to misunderstand his point. This individual is a corporate player if I have ever seen one.
I am honored to dine at this particular establishment and to receive the service delivered by an entire group of professionals.
Most of the other locations need to take lessons from this team. This is what it’s all about.
“THE CUSTOMER IS JOB # 1” and they not only know it, but they show it.
Thank you for having this excellent example of team work management and balance all under one roof.
My advice to you is; don’t let the competition know about your secret weapon at the LONG HORN STEAK HOUSE on Pines Boulevard, Pembroke Pines, FL.
I am certain this team meets and surpass all of the standards and set new standards for years to come.

Francisco Gonzalez
Miami, FL.

4/9/12

Got seated next to noisy kitchen even though there were plenty of other booths availible. Asked for sweet blackberry iced tea but was served unsweetened plain tea. Asked for salad with no cucumbers when ordering but salad was served with cucumbers and when we asked for another that one was served with cucumbers too. Also when ordering asked for my dinner to be served with bbq sauce not the honey mustard, but my dinner came out to me ABSOLUTELY STONE COLD and with honey mustard. I asked for my waitier to take it back and that I absolutely did not want another. On top of all of this, a group of waitresses were all out in the dining area at one of the nearby booths having their break which included LOUDLY talking on cell phones and even one of the waitresses French braiding another waitresses' hair as if they were in a hair salon IN FRONT OF all of the restaurant patrons. This was absolutely uncalled for and AGAINST HEALTH DEPARTMENT STANDARDS. I know from working in food service that any hair or makeup primping must be done in a restroom. This prompted us to ask for the manager. After ten minutes the manager STROLLED out of the back, asked a few of the other patrons how their meal was and eventually came over to our table and SAT DOWN IN THE BOOTH next to us as if someone invited her for dinner. We informed her of the issues we were having and how displeased we were with everything and she seemed to have an EXCUSE for all of the things that went wrong, she wouldn't admit that she was wrong about anything or even say sorry. Instead of offering to take something off the check or take care of the bill, she asked us what it was we wanted her to do. This manager had no managerial skills WHATSOEVER. The only thing she said she would do was have a talk with the obnoxious waitresses about doing hair out on the floor. She informed me that my dinner was being recooked and I told her I had already told my waiter I didn't want another. She wouldn't take no for an answer and forced me to accept another meal. We were so ready to leave, I asked for her to tell them to put it in a to-go box because we were definitely not in the mood to stay. Five minutes later, my dinner came out on a platter, not in a box like I had asked. How many things could they get wrong? We asked for the check, and NOTHING HAD BEEN TAKEN OFF THE CHECK, not even my dinner that had to be recooked. When leaving this restaurant the two girls who got in trouble about doing their hair in front of patrons walked out of the restaurant doors into the parking lot and sarcastically waved and shouted goodbye at us. VERY VERY DISPLEASED WITH THIS RESTAURANT, THE MANAGER AND THE EMPLOYEES NEED TO BE REPRIMANDED. Longhorn steakhouse has lost customers and I will not be giving this restaurant good reviews. Will be reporting our visit to corporate as well as the Saint Louis County Health Department for failure to meet health code standards

4/9/12

SAINT LOUIS MILLS BLVD, HAZELWOOD SAINT LOUIS, MISSOURI Got seated next to noisy kitchen even though there were plenty of other booths availible. Asked for sweet blackberry iced tea but was served unsweetened plain tea. Asked for salad with no cucumbers when ordering but salad was served with cucumbers and when we asked for another that one was served with cucumbers too. Also when ordering asked for my dinner to be served with bbq sauce not the honey mustard, but my dinner came out to me ABSOLUTELY STONE COLD and with honey mustard. I asked for my waitier to take it back and that I absolutely did not want another. On top of all of this, a group of waitresses were all out in the dining area at one of the nearby booths having their break which included LOUDLY talking on cell phones and even one of the waitresses French braiding another waitresses' hair as if they were in a hair salon IN FRONT OF all of the restaurant patrons. This was absolutely uncalled for and AGAINST HEALTH DEPARTMENT STANDARDS. I know from working in food servI.ice that any hair or makeup primping must be done in a restroom. This prompted us to ask for the manager. After ten minutes the manager STROLLED out of the back, asked a few of the other patrons how their meal was and eventually came over to our table and SAT DOWN IN THE BOOTH next to us as if someone invited her for dinner. We informed her of the issues we were having and how displeased we were with everything and she seemed to have an EXCUSE for all of the things that went wrong, she wouldn't admit that she was wrong about anything or even say sorry. Instead of offering to take something off the check or take care of the bill, she asked us what it was we wanted her to do. This manager had no managerial skills WHATSOEVER. The only thing she said she would do was have a talk with the obnoxious waitresses about doing hair out on the floor. She informed me that my dinner was being recooked and I told her I had already told my waiter I didn't want another. She wouldn't take no for an answer and forced me to accept another meal. We were so ready to leave, I asked for her to tell them to put it in a to-go box because we were definitely not in the mood to stay. Five minutes later, my dinner came out on a platter, not in a box like I had asked. How many things could they get wrong? We asked for the check, and NOTHING HAD BEEN TAKEN OFF THE CHECK, not even my dinner that had to be recooked. When leaving this restaurant the two girls who got in trouble about doing their hair in front of patrons walked out of the restaurant doors into the parking lot and sarcastically waved and shouted goodbye at us. VERY VERY DISPLEASED WITH THIS RESTAURANT, THE MANAGER AND THE EMPLOYEES NEED TO BE REPRIMANDED. Longhorn steakhouse has lost customers and I will not be giving this restaurant good reviews. Will be reporting our visit to corporate as well as the Saint Louis County Health Department for failure to meet health code standards

Janet

4/7/12

I went for the first time to longhorn's in deptford, nj. I had the worst service. The waitress was to me rude. She didn't look at me once to take my order, she was to busy looking at my boyfriend. We just got are food and she brings the check over and said ifu want anything else let me know. I go to pay, as she comes over to get the check, she puts her finger in her mouth and licks it. Then after she drops the receipt off and walks away, she then puts her finger in her ear. Who does this stuff. This place just opened up. I have never had service like this before.

Kathy VanLandingham

3/29/12

Tonight we had the pleasure of dining at LongHorn Steakhouse 5192 in Flanders, NJ. This is a wonderful restaurant—clean, efficiently run with friendly staff. We have eaten here several times while working in the area and find it to be an exceptional restaurant.

This evening, my husband ordered the rib eye steak and the waitress, Sarah, mistakenly heard “renegade” steak so that’s what he got when our dinners were served—an easy mistake since the restaurant was quite crowded and a little noisy. We were fine with our meals as both were delicious, but the manager, Matt Kaup, insisted on providing my husband’s dinner at no charge.

This type customer appreciation does far more in promoting LongHorn Steakhouse than any media advertising. We will be sure to tout your business with our friends, business associates and huge family!

MIKE MURPHY

3/11/12

JUST TO GIVE YOU AS HEADS UP YOU HAVE OPENED A NEW LONGHORN IN FAYETTEVILLE GA WE HAVE VISITED IT SEVERAL TIMES THE SERVICE IS VERY SLOW AND THEY NEVER GET OUR ORDER RIGHT WE HAVE VISITED THE ONE IN PEACHTREE CITY GA, AND IT IS VERY GOOD THE MANAGER IN FAYETTEVILLE IS TRYING TO DO AS GOOD JOB HE IS EVEN DOING BUS BOY WORK THE SERVERS YOU HAVE IN FAYETTEVILLE ARN;T DOING A GOOD JOB YOU NEED TO HAVE AS MEETING WITH YOUR STAFF AND CORRECT THIS BEFORE WORD GETS OUT ABOUT THE SERVICE AS YOU KNOW WORD OF MOUTH IS THE BEST WAY TO LET PEOPLE KNOW ABOUT SOMETHING I DON;T WANT YOU TO BE ANOTHER BUGABOE STEAKHOUSE YOU NEED TO STOP THIS SITUATION KNOW BEFORE IT GETS ANY WORST .MIKE MURPHY PS IF YOU NEED TO CALL ME ABOUT THIS CALL ME AT 4614430 OR CELL 3158748.THE WAITRESS SEEMS TO BE THE PROBLEM.

Frank

2/29/12

Longhorn Restaurants in San Antonio, Texas are a great place for an excellent steak full with trimmings. They are always staffed to handle normal customer traffic. I have noticed that on several occassions where large groups show up, even when they call in advance, the regular customers suffer long delays, poor service or both. You can't even get a table/booth. This happened at store #5364 2/26/2012. Some patrons were frustrated and left. It appears Longhorn restaurants are not prepared to service large groups and the regular customers simultaenously. The hostesses assigned to these large groups are hardpressed to service the large group that they can't tend to regular customers that show up in 2's and 4's, and who are regular repeat customers.
Longhorn Executive Mgt should consider a group policy that would require advance notice, schedule additional personnel to service the large groups, provide a dinning room for such occasions, and add a resonable sur-charge for special staffing. Large groups showing up unannounced disrupt other loyal customers.

Will never return again, Any store...

2/20/12

In reference of 3 tries of eating at the Longhorn Steakhouses', within the last 12 yrs., will not ever return to another as of Feb.19th, 2012, a Sunday, involving severity of sicknesses, uncleanliness, incorrect food served, bad service, poor managment will not every give a thought of trying again. The Head-Corporation of Longhorn Steakhouse needs to close their doors. Why waste time and money where its so unsatisfactory. Even McDonalds would have been the better choice. Someone is just becoming a fat rat & doesn't care about what people want or need. No changes, No more Chances !!! close the doors !!

kenneth vlasaty	2/21/12
I have been going to the Jensen Beach location for 14 years, last 3 times your 18 oz. ribeye bone in steak seams to have gotten much smaller. I always get it mediumrare, why is it smaller now.

Pam	2/10/12
My husband and I stopped at the Warrenton, VA restaurant at 4:30 pm on February 9. We were promptly seated. After waiting 10 mintues for a server to show up, we got up and left. The restaurant was not busy at all. We used to frequent this restaurant; however will give second thoughts to returning again. We were promptely seated and served at the Outback just down the road.

Kathleen Pisano

1/22/12

I tried using the "contact us" feature on Longhorn's website to let them know about a substandard visit we experienced at a relatively new restaurant in Hanover PA. However, the form cannot be sent if you don't put a restaurant location in the right box. BUT THERE IS NO OPTION TO PUT THE HANOVER PA RESTAURANT IN THE BOX, SINCE LONGHORN DOESN'T SEEM TO KNOW THEY HAVE A RESTAURANT IN ZIP CODE 17331. Well now, that's one way to avoid having customers complain; don't allow them to complete the form. So not only did we have a bad meal/long wait/inattentive waitstaff, it appears we have an out of date website. No thanks, Longhorn, we will now get our steaks at Logan's.

Denise

1/17/12

We went to the one in Hollywood, FL. The service was bad, we waited for drinks. I ordered the flatiron steak with the portobello stuffed mushroom, when it came out there was no mushroom and the steak was very salty. My grandsons steak was just as salty. My husbands veggies were like rubber. The waitress never came back to see if we need more drinks or to see if everything was ok. When I finally got my mushroom we were ready to leave. Needless to say we will not be going back

Janet kincaid

1/13/12

On my recent vist to Longhorn steakhouse in Homestead Florida, I carelessly left my wallet. Employee Jennifer Jackson found it and tried to locate me. Being from out of town I could not board my plane without an ID. The wallet was retrieved by me with everything intact. Thank you so much Jennifer Jackson! You are awesome! The restaurant is one of our favorite places and we frequent the onea in Tennessee the most. I am glad to see the world still has honest people.

Marcy in Winston Salem	1/14/12
Look... my husband and I go to Longhorn every Friday nite, although its not perfect every time, they do their best to make us happy and we appreciate it. food is so good, and will be back! Now, I have a question for corporate. I absolutely love the decor, and I would love to know your source for ordering! Please! rugs, paintings, and lighting accessories! Marcy Hendren Winston Salem NC

Marian Bryant

12/27/11

when my husband and I wanted a good tasty steak, we would go to longhorn's to eat at least once a week and would split the outlaw ribeye. the last couple of visits have not been up to par because of the way the steak was cooked. One time we ordered it with NO seasoning. It came with seasoning. Aggravating to have to send something back then wait while others eat. So tonight we went and we ordered our steak medium...well it was raw and we ate around the outside. we did let the waitress know and she said 'sorry'. we didnt want it taken back and cooked longer cause we just didn't wait to wait AGAIN and everything else get cold. She didn't even offer to get the manager or anything....even tho we weren't looking for a discount on our bill, it was just common courtesy to get the manager. So not sure if we are going to keep going to longhorn's after these last two visits.

vasquez

11/19/11

what a mistake,took my wife and children to 6841 okeechobee blvd wpb fl,waited fifty minutes to be seated got skiped by another family who arrived thirty minutes after mine,waited another twenty minutes to get an appertizer much smaller than what they used to serve,my steak was salty,my son ribs were slimy,my wifes steak was rare and she ordered it well done,they took it back then sent the same steak right out and it was still rare,they appoligized and sed they would take her steak off the bill,i sed what bill? we left without eating or paying for anythimg.Longhorn is not what it used to be nor do they meet this familys standards.Cursing solves nothing however there are a few choice words i have for what this sorry excuse of a steakhouse has become,spare your family and go elsewere.

Shawna Boothe

11/13/11

This place is awful. The food is terrible and you could get a better steak at an Applebees or the Chili's right next door. Not only that, the wait staff and the manager at the Champaign,IL location are awful. I went here for my 1 year anniversary with my boyfriend who has food allergies. I called ahead to make sure they could make something he could eat and they said they could. WE got to the restaurant and made sure the waitstaff knew about his severe allergies. Every dish he ordered came out wrong and with things he was allergic to on it. The salad, the baked potato, and the porterhouse. The waitress was nice and said she would take it back, but then the manager, Tony, came out with the same steak that had an unknown red sauce on it that my boyfriend couldn't risk having without going into anaphylactic shock. The manager argued with us for about 10 minutes over the steak and refused to listen to our concerns. He berated us and treated us poorly. Finally, we just wanted to pay for my meal and leave but the manager refused to let us leave! He said he just put another steak on for my boyfriend and that we HAD to wait for it. So we did, unfortunately. The 2nd steak came out rare rare and was so undercooked. I don't have any food allergies and my food was not good at all either and was way too salty. Definitely not worth the price of $20-25 per person!!! Do not go here!!! The people are horrible and the food is not good. And if you have any food allergies definitely do not go here or bring your EpiPen pen with you!

Juanito Mccutchen

10/30/11

I visted the Longhorn Steakhouse in Burlington, NC tonight and was extremely upset from the moment I walked in the door. The hostess lied about our wait time, saying that we couldnt sit at the bar area because a large party was on its way, that never came during our whole dinner. I asked for the manager right away and was told that they were short staffed. They had just ran out of prime rib.....at 6:30pm. Their was another couple who came in after us and was seated at the bar, which we were told we could not sit, and they later moved to a booth and had their salad and meal waiting. The manager kept coming to check on us and told us it had never been this way before, and a lot of crazy things had happend that night. If I hadnt been lied to from the beginning, I wouldnt have been so mad. Needless to say, I will not be going back to that location ever again.

Kathleen Reardon

9/30/11

I called in an order at the Steakhouse in Wareham, Mass. Thirty Min. later I went to pick it up. I stood at the bar for 20min and I finally went to the front and asked if someone could help me. Pat Garcelon said she was the manager and asked about the problem. She found that nobody had put the order in and the slip was at the bar. We explained the situation and with class and ease took care of the problem. Dinner was on her she said. I would go back because of her, It seemed like some of the help had no idea what was going on in the steakhouse. She is an asset to you.