Kmart Corporation Corporate Office | Headquarters 3333 Beverly Rd. Hoffman Estates, IL 60179 (847)286-2500 Reviews For Kmart Corporation Corporate Office Shonna 5/24/12 Who regulates the prices at Kmart? I purchased a bottle of Cosamin DS (joint supplement) from K-mart for $34.00 and some change. This same bottle of Cosamin DS, same number of pills, sold at Walmart for $18.00 and some change!!! What's the deal? I need to talk to whoever sets these prices. Can someone help? Thanks! Appalled!!!! neesie 5/23/12 Kmart has the worst customer service ever. I love shopping there for the products but i dislike all the people. They are rude and never wanna help me out, they are lazy, and so on . I honestly have never been anywhere where they are soo rude . Kmart in riverside, ca. Janie Black 5/8/12 Customer service really? It's a shame that Kmart/Sears "situation" has got so bad that you've resort to stealing from your customers. I was in your Kmart store on 18 mile road in Troy Michigan with my grandchild looking for toys when I spotted a La Z boy chair for outside and I bought it "on sale" for $249.00. When I got home I wanted to get information and a picture for my records. On the K-Mart website the price was less, it was $224.00 with Free shipping if you pick it up and your local store. I went back to the store & talked to the Manager to see if he can refund me the difference in price. He was very cold, and said, I can't help you. " No deal, Sorry we got you, Good Bye. Well with that kind of customer service I recommend you practice saying "Would you like fries with that", cause you've lost another customer. Janie Black Cc CEO Kmart Corporation Elle 5/9/12 Kmart suck big time. They kick rocks. I am closing my accounts with them and moving on to better merchants. renee Hester 5/9/12 i am so so sad that my kmart on Manhattan blvd Toledo Ohio closed. It may sound crazy but it was like a friend. I have shopped there since i was a little girl. I was there the last day. Sunday,May 5th. It was wild like a black friday no one has ever experienced! i took pictures of people an my family who were with me. i watched Bob the manager lock the doors at 7.p.m. took picctres also. I have alot of fond memeries of my Kmart. And yes few bad ones like any store.I would love more information on the date it opened? can anyone send me some? Thank you so much for my kmart renee hester 5/9/12 i just wrote to you but did not give my e mail address how can i find out about the history of my k mart on manhaattan.toledo ohio? thingsthrulife @aol.com please reply but do not let others see this K 5/11/12 The KMART store in Carmel, NY is horrible. They do not treat their employees and customers well. Including mgm't -- they all stand outside smoking their cigs and leaving no one in the store. This store should close !! put something else their Nicole 5/12/12 Your Hazlet store in NJ is the worse store. I Had put some clothes on layaway for the summer for work and i would always pay my layaway on time but went i would got to pay no one is at the layaway and then i would go up front and try to pay and the computer would be down and they would say come back later. And this is where i would NEVER NEVER NEVER SHOP at KMART again I paid on my layaway on April 1st three day before my layaway payment was due and i had a balance of $2.45 and when i went back to pick up my layaway the had return it back to stock because of my balance and non payment. What a bunch of BULL. The store has nothing the store is hot and dirty. They nneed to close the store and put a Walmart the store for me now . brenda richards 5/12/12 this is in regards to your store in Jonesboro Arkansas. This is a really bad store in regards to how the customers are treated, by both the managers and employees. i am a VIP card holder. I spent a lot of money in this store. But, I will never again spend a penny in this store. I bought a nice flat screen tv, and when a part broke on it, and i tried to return it, the managers would not even come out of the back, to assist in resolving the issue. mind you, that i had purchased a 2 yr. warranty on the product. whats the point in spending money on a warranty if the store will not even validate it? And, since when is it proper procedure for a manager to refuse to assist a customer? They are quite rude and ill mannered at this store. I feel this store should be shut down or revaped with all new employees and managers. I think that in todays ecominic crisis anyone that is lucky enough to have a job, should be willing to go that extra mile to greet and meet their customers in any way possible, and not be rude and ill mannered. Maybe, KMART needs to having some training classes on how to be respectful and well mannered to their customers, and be taught that if it wasn't for their customers, they wouldn't have JOBS... Concerned Customer 5/12/12 I was recently in the K-mart in Warner Robins, GA. The store manager was very rude to his cashiers telling them, they couldn't go the bathroom unless they were on break. He also yelled at them saying the store needed straighten he did it in front of me and about 6 other customers. He also refused to return an item that I brought in after I had put a smart plan on it. He told me if I didn't like it I could take my business elsewhere. James 5/13/12 Mother's Day. 5/13/12. 1345 hours. Salem (VA) store #3544. Many customers were waiting at the only 2 checkout stations which were open. No managers in sight. The lady in customer service walk away from CS and to a register while talking on a cordless phone leaving one person plus myself standing. When I did talk with her, she told me I would have to "take it up" with Wrangler. What I showed her was a hole worn in @ 6 month old blue khakis. I shred all papers during December of each year, hence no receipt. I am a 75 y.o. who has been patronizing KMarts since the early '70s and have always been given an audience and possible solutions to any/all issues. Every garment in my closet and chests came from Kmart, i.e., trousers, jeans, casual shirts, all under- garments, including sox - mostly Basic Editions. Also all my towels, sheets, house- ware, and electronics (Tv, DVD). Obviously I am a good Kmart customer. I am going to contact Wrangler. I must tell you that the description of this 5/13/12 visit in no way is typical of my 2-3 times a week shopping. At this store and other Kmarts in nearby Roanoke (VA), I have always been 5 star, 100% satisfied. I will continue shopping Kmart but will seek out a manager next visit. Thank you for providing an opportunity for feedback. Doesn't really Matter does it? 5/14/12 Wow, I guess I'll leave my complaint here with all the others. I guess none of you at Kmart care at all. But let me leave this so that it will be included with the rest of the body of evidence that seems to suggest why Kmart is going out of business. So I went to Kmart last Friday evening to buy some clothing. The cashier who rang me up was very rude and apathetic. This child which was what he was scanned my items then turned his back on me and was busy looking off into space, never mentioned how much I owed. So I just stood there for about a minute. After that he spun around acting very impatient and started for the card machine. I asked him,"How much is it?" I finally knew what I was being charged and gladly paid. I mentioned, "Gee that's good to know." This punk ass was the rudest piece of crap I have encountered at a register in a long time. When I called to complain to the manager on the following Monday, I was put on hold in perpetua, the last time for ten minutes. The store manager Steve Branch couldn't be bothered to take my call. That's when I decided to reach the corporate offices, but lo and behold I am just one of hundreds of X customers leaving sad stories here. Kmart, you suck and don't deserve to have any business or success. And the same goes for your managers and emplyees. Sears is better off without you. Goodbye, never shopping there again. And I do intend to tell EVERYBODY I know. 5/14/12 Ive worked at Kmart since October of 2011, and i like it. Ive worked at alot of places and my job at kmart has been the best one. I am young, but really it has been. Ive been reading past complaints and they all are problems my coworkers and I are aware of. We dont have enough employees at our store. The lines are long. and to much work is put onto one person daily. the shifts at my store are long and in a day you could work up to 10 hours. Layaway could always be better but you have a contract and if you cant pay on the date you agreed to, we hold it for TWO WEEKS! thats plenty of time to figure out what you want to do! We cant hold everyones layaway forever! ONLINE ORDERS ARE NOT CONTROLLED BY THE STORE IF YOU PLACE A ORDER ONLINE AND IT SAYS WE HAVE IT THEN THAT SAME NIGHT SOMEONE BUYS IT BEFORE WE PULL IT OFF THE SHELF THATS UNCONTROLLABLE and thats more like a COMPANY ISSUE NOT A STORE ISSUE! WE HAVE TO FOLLOW RULES! The prices are always wrong? Well most of the time a customer will find a item in the wrong place, (ALMOST EVERY PRICE CHECK I HAVE DONE WAS BECAUSE OF THE CUSTOMER EITHER MISREADING THE SALE SIGN OR CONFUSING ANOTHER ITEMS SALE SIGN WITH A DIFFERENT ITEM OR A OUTDATE SALE SIGN WHICH IS OUR FAULT THE SIGN WAS NOT REMOVED I WILL APOLOGIZE FOR IT AND HONOR THE SIGN NO MATTER WHAT THE PRICE IS AT THE MOMENT!) and unforuntely we cant control what happens through out the day and where customers happen to lay something ex. putting regular priced clothing on clearance racks! Another issue is the return policy! ITS BETTER THAN MOST STORES! MY kmart is a NO RECEIPT NO REFUND! BUT if you used your shop your way reward card we can look it up, or if you paid credit we can look it up! YOU HAVE 90 DAYS THATS THREE ENTIRE MONTHS TO RETURN OR EXCHANGE THATS MOST THAN MOST STORES HAVE! SO the lines are long at most stores there is electronics layaway jewelery the service desk or atleast one cashier open together that is FIVE registers and most of the time LAZY PEOPLE DONT WANT TO WALK TO A REGISTER TO CHECK OUT SO WHOS PROBLEM REALLY IS THAT? I have heard so many complaints from customers that come to me and say YOU NEED TO OPEN MORE REGISTERS NOW? IS THERE MORE CASHIERS? Well I cant pull cashiers out of my pocket now can i? NO. I just work there! I do the best i can and try to give good customer service IT is HARD when people wait in line say there never coming back make a scene and then are the first customer in your face the next day! customers who have outdated receipts or have no receipt or have nothing to prove they purchased from kmart try to say the policy sucks!? REALLY people! Dont pay their layaway then wonder why we put it back!? REALLY? GET OVER IT! IF YOU DONT LIKE KMART DONT SHOP THERE! WE DO HAVE GOOD PRICES WE DO TRY TO TAKE CARE OF EVERYONE!BUT ITS HARD WHEN EVERYONE IS COMPLAINING ABOUT EVERY THING UNDER THE SUN! YOU GO INTO WALMART YEAH YOU ARE GOING TO FIND 100 ASSOCIATES ON THE FLOOR BUT DO THEY EVEN SAY HELLO? 100 REGISTERS OPEN BUT DID YOU REALLY PAY WHAT YOU SHOULD OF PAID! DOES WALMART HAVE A STORE CARD WHERE THEY GIVE YOU MONEY BACK ON EVERY PURCHASE YOU MAKE IN THE STORE OR EVEN INSTORE COUPONS!? NOOO I WOULD CHOSE KMART OVER WALMART ANYDAY! Disgruntled Employee 5/15/12 Kmart is totally ridiculous!! The only reason I work here is to help out my daughter!! I've never received an evaluation and let's not get started on a pay raise!!!! LOL The prices are too expensive on most things and the company has the audacity to want the workers to push high interest credit cards and pay a lousy 2 bucks for each app!! The district manager is a joke but he really thinks he is God in the flesh!!! They want people to do all these task for minimum wage and cuts hours if we don't get rewards cards or credit apps!!!! I believe almost everyone I work with is fed up with kmart and their foolishness!!!! They either are looking for other jobs or have job interviews this week!!! Though I hate for people that have invested years into kmart as loyal employees, with the money we make we don't have as far to fall as some of the higher ups (but I'm sure they have a way to bail themselves out)but I do hope that on the way down that it does hurt them pretty badly; just like the employees have been hurt!!!!! Dave in Texas 5/15/12 I have to ask this question of all of you. Do you think that it is isolated to Kmart? If so, you need to dig your head out of the sand. Yes, they do at times have bad customer service and yes it does sometimes take awhile for them to get to a department to wait on you. But lets talk about retail in general, it has been the hardest hit of any retail box store in the nation. Think about it, when the iternet started, nobody thought it would catch on. And what happend, stores began to close, layoff workers, thus service has suffered. Think about it, how many things do you buy online instead of going into a store? I know I buy all my Christmas online, I cant tell you the last time I was in a store to buy Christmas gifts. To "Camper Woman" that said if they had the management team like Kroger accross the street they woudl be busy all the time. Let me ask you one question, when was the last time you bought your groceries online? They could have no management, 1 employee and zero customer service and still be ringing up sales ALL DAY LONG. My wife 23 years of her life waiting on customers just as yourself. Now I understand why she wanted out of retail. I am not saying that Kmart is the best place to shop, to each his own, but I am saying that even though you have a problem in ANY store, does not matter what store it is. You should always ask yourself after you get pissed off at someone, "Would I like it if they treated me that way" Catherine Allen 5/15/12 I went to Super K-mart in Tinley Park, Illinois and it's was the worst store I had ever shop at. The produce section smelled like rotten food, some of the item were outdated. I will never shop at K-mark again. Joan Harring 5/16/12 Several weeks ago I over $200.00 worth of items on layaway.I set my checking account up to automatically send them 50.75. Today I checked to see if they had gotten my check and when I finally got layaway the woman rudeley told me that My account was still delinquent. I told her about putting it on my bill pay and she said that something had been sent back the day before, it was a large envelope. She connected me to the office who told me that yes they had received a check the day before but it did not have a Bank's name on it and they sent it back. The person said it was probably my account because it was from down state. I asked for the manager and she said that she was it. Number 1. I have never had any one not accept from my online payment account. Number 2. They did not even log the check so they could n inform me for sure it was mine.. I understand they could not call me because my phone number has changed but they could have called the check's number. I canceled my lay away which now has cost me a total of $20.00 for the fees. You can bet that I will not be making any more lay a ways at the Cheboygan,Mi store and probably not shopping there. I consider it poor business to not resolve a problem. Michael K. Wolfe 5/18/12 I'm Really pissed off with this corporation. Iwas given a Bench Top Brand jig-saw variable speed jig-saw w/ quick clamp PP/G30, 9931-F, BT-400 from my grandmother & the part that holds the saw blade in broke. I took the saw to my local K-Mart store to exchange it. I went to the hardware department & theassociate that worked in that dept didn't know anything about tools, or hardware and probaly has never used a tool before in his life. He told me to go to the front and talk to the management. So, I did this. They paged the assistant manager to the front. When she got there she didn't know anything either and didn't have the authority to do anything. so, Why did they even call her and waste my time? She then called the Store manager to the front. When he got there and after explaining the problem a 3rd time and waiting for 15 to 20 minutes for each of these people to get the the front to talk to me. He said that he couldn't to do an exchange but he could and would text me the website to irder the part I need tro fix the saw. Well, he never did and all I want is a jig-saw that works and a customer service department that will help me. This particular jig-saw has been discontinued and I can't use. I asked the Store manager if he could just exchange the jig-saw for the $24.00 one that is now available and he said that he couldn't do that. I need this tool to make a living, & I'm tired of the run around that the store gave m. I wasted approximately 2 hours in theis store trying to get help. Now, here's what I need form you! I need a gift card for at leasdt $50.00 so that I can get a jig-saw to make a living. I'm really pissed off and diasappointed with this corporation and the way that I was treated along with the toital lack of customer service! Please contact me @ 918-282-2027 or e-mail me @ me10die@yahoo.com ASAP!!! I SOMETHING DONE ABOUT THIS NOW!! Thanx Michael Wolfe Nancy 5/18/12 I moved to Brevard, NC 2 years ago & I have shopped at K-Mart almost every week. Since moving to Brevard, I have done my primary shopping at K-Mart and I spend close to $200.00 every week in your Brevard, NC store! Brevard is a small town, we have K-Mart and Wal-Mart, that's about it for department stores. Brevard is a tourist destination so we have many local stores, caterING mostly to the tourist. I have chosen K-Mart over Wal-mart for my shopping needs because it is closer, it's less crowded and I like the clothing and some other mdse. I received a "bat wing, lacy short tunic that had a feather necklace that came with the tunic". As it was a gift, I didn't have the receipt. The girl in customer service had expressed a non-caring attitude since I came into the store. I had called the previous evening, talked with a nice lady in the junior's dept. I described the item, Bongo name brand, and she knew exactly which product I had called about. This lady told me that the tunic was $14.00. My Mom confirmed that $14.00 price when I spoke with her last night, as her purchase price. I actually wanted to swap for a different tunic that was longer and costs $24.95. My Mom had just given this item to me as a gift last Sunday as a Mother's day gift. Your associate at the customer service desk only gave me credit for $8.00. Well, I took the store credit, then walked directly to the juniors dept, picked up another tunic exactly like the one I had just returned and received the $8.00 credit for. And, by golly, the price tag on the tunic, in your store, exactly the same...was priced at $14.00! She still would not correct the problem. I got extremely mad! I think the girl pocketed MY $6.00. I know that $6.00 bucks is not much money, but I don't make much money either so it would take me one half hour working my job to make $6.00. Let me just say again---I took her a tunic to the customer service desk from a display in the Jr. Dept. exactly like the one I returned and she gave me only $8.00 and sure enough, the one hanging in the store for sale was price tagged at $14.00!!! This is not right! She stole my money, stole it for/from K-Mart or was too lazy and uncaring, to admit and correct her mistake. K-Mart OR Lauren,(I think was her name) at the customer service desk owes me money and Lauren(if that is indeed her name) should be FIRED IMMEDIATELY! She was worse than rude and I am K-Marts customer. She represented your store in a most horrible manner. Shame on her! I cannot believe, after this ordeal, I still wanted the longer tunic at $24.99. I should have owed K-mart a difference of $10.99 - but, instead I paid $16.99! This is just totally WRONG! I know a lot of people, many of them very wealthy neighbors of mine, just might need to know exactly how I was treated and how disappointed I am in K-mart. And, news travels fast in a small town. I shall also have this situation published in the "Around Town" section of our local area newspaper unless K-mart responds to me within one week. This entire incident should never have happened! But, K-Mart, YOU DO NOT WANT PEOPLE SUCH AS SHE, REPRESENTING YOUR STORE. ZERO STARS! I do sincerely hope to hear back from you very soon via return email. sandunston@yahoo.com 5/18/12 The reason I am giving the Kmart in Muskegon, MI a one star rating is because there is no O rating. This store needs to get a manager whom knows how to run a store. There is no one in many departments to assist you. We were in the Garden Center today had items to purchase and know one there. My husband went back in the store to ask for help they called someone and know one came. The gate and door to the the Garden Center were both open, we could have walked out and not paid and know one would have known. We left the items at the checkout and walked out. You should put someone under cover in there or just close the store. I'm sure there are some very good employee's there but MOST need to be retrained as well as the Manager and learn what the word "CUSTOMER SERVICE" means. This is not my first incident with this store. I will not be going back. JP 4/24/12 Unfortuately, once again I was overcharged with items I purchase yesterday. Everytime I'm in the store I never know what I'm going to be charged. The registars aren't program to what the prices on packages or shelves. If I don't have to go in to Kmart Store on Fayetteville Road in Raleigh,NC I don't. That store is going down the drain. This Kmart on Fayetteville Road Raleigh,NC needs a total make over inside. Whoever managers this store needs a course in bringing the store alive again. If I were to advise, I would retrain employees or get knew exciting people to work @ KMart. Everytime, I do go into store there is only one cashier, noone @ service desk when you need one. There is so much for me to discuss, you just have to check it out yourself. Other KMarts further into Raleigh don't protray their store like the Fayetteville Road Raleigh. The people so call working @ this store are like robots going through the motions. But as far as being over charged just about everytime I go to this store, this has to stop before there is a law suit and has to be shut down. I know Sears & Kmarts Stores are having troubles but this takes the cake. Please check out what I'm saying for yourself and you will agree to what I see @ this KMart store. VERY POOR ATMOSPHERE & RUNNING OF THE STORE. Its like nobody cares what happens to this store location. I would do things differently and keep wanting people to enter store with excitement. Thanks for reading my concerns. Something has to done soon or else. Camper Woman 4/24/12 Went to K-Mart in East Rome, Georgia to purchase a microwave oven. Waited for ever in the department for some to help me, never came. Went up from and ask for help, they broadcast over head, no one ever came. The store has the worst management crew I have ever seen. This is the results I find each time I visit this store, which is not often. If this store had a management crew like the Kroger Store across the street their cashiers would be busy all day ringing up sales. Tried to call home office and complain, same result no help. They should be rated with no stars at all. disappointed 4/25/12 I had worked at kmart for 2 years and the managers and associates are very rude. I know that the front end manager of a certain store takes the phone book to sign people up for the sywr program and also has all employees apply for a credit card because if the store doesnt get enough the managers have to call the other stores for their stats. the district manager should come to the store and run a register for 2 days and see how many stat numbers he can pull.... and the one manager sat in the office all day and if you called her for help she would tell you to figure it out and the store manager would tell you take care of it... what kind of employers do not help when an employee really needs it? KMART EMPLOYERS TitiRicafort 5/2/12 I put a television on layaway (Online) and had to cancel it due to some unexpected hardship. The K Mart manager (Nimitz store-Oahu-HI) I was told it would take 4-5 days to receive a refund in the mail. Never received it, called the corporate office and the person helping WAS VERY RUDE AND OBNOXIOUS, she needs to find a job elsewhere, is this how the corporate office leads by example?????? It has now been 8 weeks, I called the Nimitz store and Ann told me to bring down my original receipt, and documentation indicating it was canceled and the last 2 months of my statement and anyone in the customer service office could help me. I went down as directed and same person that rung up and canceled my order said he needs to check with the boss on how to handle the register; he claimed to be the store manager. Manager comes back and says he needs to talk to Ann to confirm. IF HE IS A MANAGER WHY DOES HE NOT HAVE THE AUTHORITY TO HANDLE A SIMPLE REFUND. WE WERE TOLD TO COME BACK THE FOLLOWING DAY. WE LIVE ON THE OPPOSITE SIDE OF THE ISLAND AND IT’S NOT LIKE WE CAN WALK DOWN THE STREET TO THE NIMITZ STORE. K-MART HAS THE WORST CUSTOMER SERVICE AND I WILL RECOMMEND TO ALL MY FRIENDS AND FAMILY NOT TO SHOP THERE ANYMORE, THAT IS AFTER WE FILE A FORMAL COMPLAINT WITH THE BETTER BUSINESS BUREAU. anonymous 4/30/12 i have worked at kmart 3880 for a while now and am upset that some of the the employees dont have to work on the weekends. i feel that is when most customers are shopping because they dont have to work. these employees have only worked there for 6 months or less. i would like to know why they get special treatment and i dont. i hope things change soon or i will be looking for another job A.S.A.P. A VERY MAD CUSTOMER 4/30/12 I BROUGHT A 18" 14K GOLD CHAIN ABOUT 3 MONTHS AGO AND I RECENTLY BROKE THE CHAIN, AND I TOOK TO MY LOCAL JEWELER TO HAVE IT FIX, WHEN I BROUGHT IT IN THEY TOLD ME IT WAS NO POINT IN PUTTING A NEW 14K CLAPS ON IT BECAUSE THE CHAIN IS NOT REAL, WHAT DO MEAN ITS NOT I I KNOW I JUST PAYED REAL MONEY FOR THAT. I AM SO UPSET .... I WILL NEVER SHOP THERE AGAIN !!!!!!!!!!! associate at 7243 4/30/12 I have been with kmart 7243 for over 4yrs. I enjoy working for the company, but dont appreciate how the company treats the good employees who put their whole heart into their job poorly. Maybe 2 months after starting, i became a full time lead of pantry. At about a year later i became sick. Not knowing at the time i was sick, i thought i was getting too stressed from working my tail off and asked to be taken out of the position. The next day i was helping a couple with patio sets when i almost passed out. My mom took me to the er where i learned i had a 5 1/2lb. Tumor among other things that needed to be removed. When i let my job know that i was going to need surgery, the management didnt believe me. A fellow coworker told me that after she spoke to my mom after my surgery, she let management know And their mouths dropped. When i was cleared to come back to work, my manager told me i would be lucky to get 10hours a week that he didnt think my heart was in my job anymore. I ended up moving about 2 weeks later, And when it didnt work out i came back to kokomo kmart. I can do any position in the store And i like where im at now, but i am still making the same was someone starting out with like 100 times the responsibility. There a many employees that havent had raises in years that work just was hard as i do. How does this company think well stay afloat, if we treat our great employees bad? With such a high turnover rate were not getting anything accomplished. We have a hard working team that help our sales continue to grow and we try to keep good spirits, but how much longer can anyone in their right mind work in this environment and not lose faith? Ive never worked anywhere that didnt give me a raise. I enjoy what i do, but eventually ill have to move on just to pay my bills. 5/1/12 my 1 star is not for the store in general 7326 grand rapids mn - it is a great store for the most part but one of the assistant managers- gerri- she should not be in charge. she goes on break when no other managers are in the store- say the closing manager goes to lunch at 4 and gerri will get done at 5- she will go on break at 445 and will not answer calls. she does not like to answer calls. if you page her for customer care she will more often than not call up to ask you what you want and then say she can't do anything or tell you what to tell the customer when obviously you have already told the customer and that's why you need her to come up there- or she'll not want to leave the office so she'll call you with her override numbers. we aren't supposed to take the numbers over the phone but are we really supposed to say no you have to come up here and expect no consequences? i've seen her write people up because she doesn't like them. most of them time she has us leave early when we close- sometimes even locking the doors 5 to 10 minutes before closing time. i like to leave as soon as possible as much as the next person but we can get in trouble for punching out early. it just seems like all the rules that apply- don't apply to her.honestly- i love working there but when i'm going to be working for her it is just like i can only do so much. she is supposed to be in charge. all of the other managers are nice and work with us come when they are paged. it just doesn't make sense that gerri is allowed to have such a position of power where she does pretty much whatever she wants and if we question it she can get us fired. im not the only one who feels this way. it's very nearly the number one complaint at our store. if you agree to be an assistant manager you need to be willing to both assist and manage or it's not going to work. you lose the respect of your employees and the customers just keep getting a bad experience in the store. i have no problem with managers telling customers no- just come and tell them no instead of making your employees take the brunt of the abuse. so many times i have had to tell a customer sorry- she won't come up but this is what she told me. it's frustrating and unfair... and maybe i just needed to vent Mad as Hell 5/2/12 I purchased an item from a Kmart that is closing. The item had a manufacturers defect and is useless. I am out of $80 and I called corporate to complain. Those butt holes told me "sorry but there is nothing that we can do so have a nice day". I hope that all of the stores close for good. I will never buy anything else from Kmart.....EVER. I hope that they loose out on 1 million times the $80 that I threw away. How can you sell something new in a box with a manufacturer's defect and then refuse to exchange it? I never asked for my $$ back. I only asked that the item be exchanged for one that I can use and I was told NO. Its all good though because when you do people wrong it comes back on you. I hope the owner of Kmart realize that the day after all of the stores worldwide close. LOL Kmart Employees Suck 4/23/12 I have a family member currently working at the Kmart on East 3rd Street in Bloomington, IN and this place is awful. I worked there for a few weeks over the winter holiday while on break from school and I had to quit within 2 weeks due to the fact that everyone that works there is so unprofessional. The managers are personal friends with associates and so favorites get picked and get special treatment. They tag team against other employees and chase them out of their jobs. I've never seen so much drama caused in my life. My family member that works there is responsible for a section of the store and is never able to complete all of the duties assigned to him because the managers constantly make him run off and do things that are not in his job description then he ends up getting yelled at by other other managers for not completing his job when he wasn't given enough time to do it. He wrote to the PR person and store manager that he couldn't complete his job and that he needed help because he was tired of getting yelled at for it (he's been telling them for months now that he needs help) and for doing that he's having to go through a discipline interview. Since when is it wrong to ask for help!? Good grief Kmart Springfield MO 4/17/12 Kmart in Springfield MO has been my Pharmacy for over 20 years. No More. They have reduced the staff down to one pharmacist period, no helpers. I have been to the store now 4 times to try to get one prescription that I have been getting refilled there for over 10 years. You would think they would figure out they need to stock it. So for now I am out of High Blood Pressure medication as they cannot provide. Tomorrow, ALL of this families prescriptions are getting moved to CVS. c.r.lee 4/14/12 I was a customer in your store on 7501 w. washington, las vegas nevada. I am telling right now, I can understand why your stores are going under. I wanted to buy for my grandson a star war sword. This should be simple. Not so. The new system of Kmart is would you like to apply for a credit card. The woman ahead of me had already made the man in front of me leave and I can see why. The paying customers have to wait as the person who wants a credit card fills out and responses to the questions. I tried every lane that was open and the same crap was going on. Complained to the manger and she didn't say, oh I'll ring you up, and other people left too. One man said this is why Walmart is doing so well. Your stores are going so far down hill I will never, ever, go back. What the hell happened to your stores. Stephen Rogers 4/9/12 I'm a associate at the Dublin Ga. Kmart. The store number is 3967 I believe. The managers name is bernanet(may not be spelt correct). This manager is very rude and ill tempered. I have witnessed her get a attitude over the intercom during store hours and while customers were in the store. Over the intercom the told associates to come to the front for morning huddle, after a minute or so she came back over the intercom and repeated more loudly and added "NOW!!!!"at the end. The electronic lead had two customers that he had to leave to come up front. Also jewelry had one customer that had no choice to hear her attitude. Today, April 9, 2012 she told a customer " you are in the way, you need to skidadle, you need to leave". This company use to care about the customer. I have work here for six years and she is the worst and most ill tempered manager I have ever worked for. I have work everywhere from receiving manager to stock man. The incident that occurred today was the last straw for me. Not only is this manager losing the company money she is also give customers reasons not to come back. Please take time to look at this issue and resolve the problem. She talks to her associates like dirt under her feet. She is very disrespectful. stephen rogers 4/10/12 I would really like to see some kind of punishment for the manager of the Dublin Georgia Kmart store. The manager has now kicked 2 paying customers out of the store and attempted to throw another customer out because she did not care for them. The store needs somethin done b4 she loses the associates that make the store run. Associates that have been there for over 10 years are now looking for other jobs because of this managers rudeness. Please Investigate these problem. I will keep posting until somethin is done. Mari ...a very sad customer at. STORE 3441 on Kimberly 4/3/12 The store mention is store 3441 on KIMBERLY ROAD around the corner to and across from WALMART. I spoke with Nan the other day regarding the incident and she told me she never told TODD anything,and that we were cool. I dont know if that is her true name or if she made it up she doesnt wear a name tag. But, what I do know is she was laughing after the incident. I said good-by to her and gave her another hug on the day of the incident. She was speaking to AMBER, so maybe Amber is the one that twisted the story around to make me look bad with TODD. I didnt think the incident was funny nor that Todd yelling at me like a child was funny either. He was very unprofessional!!! There are always two sides to a story, after he told me he wanted to speak first when i confronted him i tried to tell him my story and he walk away and threaten to have me walk out of his store...i ask him why???...i wasn't causing a scene and we were in a closed off area with no customers around. If,I had the courtesy of listening to him why didnt he give me the same respect AS AN ADULT. Please do not let AMBER or TODD transfered to any of your Kmart Stores. They do not believe in " Customer Service " and will just turn your customers away to Walmart they are doing it to the Kimberly store. The bad part of the KIMBERLY STORE closing is that TODD is allowing his employees not to care about CUSTOMER CARE. The only professional managers there are DAVE and TERRY. They are always working and they help and greet the customers. TODD is always huddling in a corner of the store chatting with the young female employees and then stops when any one comes around. That makes me feel very uncomfortable. Im not glad the store is closing, but happy I will never see TODD, AMBER and DEBBIE....and only if DEBBIE is the one that twisted the story around to make me the bad person THEN I APOLOGIZE TO HER if she was not the one.The funny thing is that DEBBIE was not there for the beginning when NAN yelled at me she only got to see NAN crying. Really, NAN...you are quite a great actress because i saw you later laughing at the service desk with AMBER. I love all your Kmart stores especailly Brady and now not the KIMBERLY STORE. The BRADY STREET STORE store in Davenport deserves 10 stars for their excellent CUSTOMER SERVICE CARE. Yes,I'm still angry because NAN is laughing at me and TODD not respecting me at least as any NORMAL human being wants to be respected, DID NOT. He is laughing at me too, BECAUSE HE TOLD ME HE DOES NOT WORK FOR KMART ANYMORE and any complaint would be a waste of my time. He wants respect, but will not give it back to you. Two days ago i went to the store Todd was not there, But Terry was and he was so super nice to me i couldnt believe it. He hardly speaks to any one. I ask him for help and he assisted me in front of his employees. Terry and Dave are the GREATEST!!! Congrats!! to them both for understanding what true CUSTOMER SERVICE CARE ...REALLY IS. Yes, the store is closing ,but it still has your name and the receipts and bags still have your name. Both TODD AND AMBER should still respect your store because they still represent KMART...AND THE KMARTS I KNOW SHOULD ONLY HAVE NICE EMPLOYEES ONLY. anonymous 3/31/12 i am upset that a someone dear to me was let go under false accusations that the individual was stealing and not paying for items and i know that is a lie and then they forced the individual to lie on paper that they did and told them what to say but the individual falsely did one thing inappropriate and i told them what were thinking misusing something called a shop your way card thingy to gain points to benefit her child i said that was wrong and its like the same thing i guess that should always rely on God to see you through things that you better pray the individual is sorry and scared for family being a single parent and is truly sorry for taking advantages of card system will do anything to stay with family community service or trying repayment this first time never been in trouble before ever in life please help individual it occurred march 30th and individual found receipts pay for everything and bank statements of how many times purchases were made some as low as 46cents last purchase totalled about $160.00 for childthat shop way card thing told was very wrong please help individual who also has debilitating health problems that dont talk about please i am begging you KMart Gets a Zero for Ripping you Off 3/29/12 Customers beware that Kmart is ripping you off when you return an item. I returned an item a few days ago but noticed that the money I got back was less than the amount I paid. When I asked the customer service desk why I got back less money she told me that since I had used my rewards card they had to take off that amount. However, the amount that was deducted was for the entire balance and not just for the price of one item I was returning. They deducted the whole amount. Also, they removed the reward balance that I had used up and did not give it back. Therefore, I got ripped off twice, one for not getting back the amount I had actually paid and second losing the points I had accrued. This is how Kmart is trying to improve its image? I don’t think so. 3/28/12 The Loss Prevention person Josh!! He is a terrible Loss Prevention Person at the Kmart store 3796, he needs to be fired or transfered to another location he does not know how to address issues without being nasty to the associates. He doesn't know how to talk to the associates. I just happen to walk in the office, and he apparently was pissed off with someone in the office, he talked about that person really bad, and I over heard he say that person need to get FIRED!!! Mari ...a very sad customer today. 3/28/12 Yesterday,as I shopped a lady walk to me to complaint about the prices going up and that the discount was not that great. I agreed that some prices went up. Nan, a very young female employee heard some of the conversation and jumped down my throat. She stated that she was tired of that statement and that she was losing her job. She was yelling at me. I told her i just agreed with the lady on some items and she started to cry. I apologize for any misunderstanding gave her a hug and apologize. I told her that she should never yelled at a customer thats why she was crying, especailly since it was not me who made the statement. The lady then looked directly at her and told her and Debbie that its true because all the jewelery prices went up. Everything was cool between Nan and me and she told me she accepted my apology. Today, when I shopped today some of the employees were acting different with me and I told Todd the mananger that his employee was rude to me. He told me he was sick and tired of me telling his employees that I worked at his store and I know how things worked at the store. Well,I did work at the store and sometimes the new employees were confused and i would help them out.Because Amber would take her time to come at help them at the register during a busy period. Amber, who works the service desk for a year has been rude to me. She would never greet me amd would always give me a upside down smile. I guess she dislike me because when i return items to the store i would want a Kmart merchadise card instead of money to use buying items at the store again, She would always have to call Todd to get his approval. I think this is when Todd the manager started to dislike me. Because I told him putting the money back on this card was a great sales tool. I never complaint about Amber because i didnt want to be the cause of anyone losing their job, in fact half of the employee there talk very bad about her to me. I dont know if it was Amber or Debbie who gave Todd the twisted story about yesterday incident, but he never gave me the chance to explain today. When one of his employee was rude to me today ...i told him and he said to me. " I am sick and tired of you telling my employees you use to work here and you know how things work, " I didnt understand why that was a problem. He also stated i make one of his employees cry yesterday, someone told him the story all twisted making the bad person. I told him everything was fine with me and Nan, Debbie was there when the lady was making a fuss, i was just trying to calm Nan down because she was yelling and crying. He would not listen to me and though he heard me say Shit, I said i was tired of all this BS. He told me this was a family store and I should not talk that way, I told him your employees are always saying worst, like F--- or B---- or I hate working here. I never told him that because it was none of my business. I believe it was either Amver or Debbie or maybe even Nan that told him the twisted story...as i said he never gave me the chance to hear my side of the story. Amber has always been a problem with me she never greets me or smiles when im around. i ask her once why she never smiles and she just turn her back to me. Also, Todd would always walk away from me when ever i cross his path and never greets me. I thought he was a cool guy making a different in Kmart. But, I thought wrong. I didnt understand why he dislike me so much, because i go to Kmart almost every day and spend , spend, spend. In fact my huaband is happy that Kmart is closing.He was very unprofessional today and nothing like the assistant managers Dave and Terry. I always found he huddle in corners with same felmale employee chatting and stopping when ever i saw him. I dont know what i ever did to Todd or Amber to dislile me so much. But today was the last straw. I told him i would called corporate about his behavior and he told me go ahead, " I dont work for Kmart any more, I told him ..maybe you dont but you represent them and today I saw the bad part of him that i would never want to see again. I thought customers were important, especially those that visit you store very day making sales for you. Is KMART not about Customer service and Sales. What happen, just because the store is closing doesnt mean you dont care about your job any more and treat your loyal customers bad. He made KMART look very bad being so unprofessional and telling me he would walk me out of the store and i didnt leave soon. I spent a lot of money at kamrt and was crying on at check-out the employees that do like me didnt understand what was happening, he even insulted me by having a undercover cop watch me check-out and leave the store. He also make sure that he went to his car while i was speaking to the security guard and crying that he would treat me that way espcially since i thought he was a great person. Boy, did I think wrong. I wish that he would apologize to me for not knowing the truth of what happened yesterday. Im crying as i write this complaint to you. I still love my Kmart, but am afraid he will kick me out tomorrow when i try to come in to shop. I spoke with your corporate customer service person today, James and he was wonderful maybe he should be a manager. Amber and Todd should not be allow to work at any Kmart since they are not customer service trained. When i worked tther i started in the womens dept and then promoted to the jewelry dept because I sold the most jewelry ever as told ny tracey and dave the managers at that time. I also got the most credit card applications and maybe thats why Debbie doesnt like me, because she told me once i made it harder for her. Tracey wanted her to do the same and she was not able to. I use to walk up to the customers and lure them into the jewelry dept to sell, sell . You see im was not only a great customer service person ...i really love my job at Kmart. Not too many people can say that from reading the complaints above mine. anonymous 3/20/12 The only reason I am giving the Kmart in Dublin, Georgia a 1 star rating is because there is no 0 star rating. I have shopped at that Kmart many times in the past 10 years since living in Dublin. The customer service has become so poor in the past 3 years. I went to the store today, and an employee was standing at a register doing nothing. She said she wasn't open. Looking at the other registers, I noticed there were no other employees around. She explained I would have to check out at customer service, which had a line of 4 people. How awful! I am appalled at the treatment of their customers. I have spent my last penny in Kmart. I would advise closing this store. I have had 3 other incidents similar to the experience above, with all different employees. Like RainMan said, Kmart sucks. Robert Wlson 3/20/12 To whom this may concern; I was a K Mart regular, but the one in the Cedar Park/Austin area folded. Just before it left, I had seen the installation of several new pricey self check-out systems. WHO WOULD SPEND BIG MONEY ON THIS SORT OF PROJECT THEN SHUT THE DOORS? This worries me since K/M swallowed SEARS. I had SEARS vinyl siding installed on my garage which is defective. (I was tired of painting it.) The siding on the overhang blew off first. The wall was to be re-inforced, but was not,and now the siding on the front is loose. To get help on this issue is like running a maze. They want $100.00 to fix their OWN mistakes. The green cards that do the work do not seem to have the same vision in quality thatI. If I had painted the walls in stead of vinyl I assure you that the paint would not have fallen off. How this new merger will function I may tell you in the near future so stand by. Get A Clue 3/17/12 I have worked in Kmart, and it did suck at my store, though I always would have customers say to me 'you must be new' because I was nice and energetic. I still work in retail and I get mad on behalf of my customers who are not getting taken care of properly. However, I've got to say, if you people want better service I'd suggest you seriously look at your fellow shoppers. Often they -are- the reason for your other problems. We got one person complaining they wouldn't honor an expired receipt =good=. When stores do that, it's the rest of the customers that foot the bill. Your Wii has a manufacture's warranty for a year if I'm not mistaken, go through them! They were the ones that made the faulty product in the first place. "It was sold as is but..." but what, as is is as is. You got that bike at a discounted price, stop feeling entitled to special treatment, you were warned and too a gamble, grow up and deal with the consequences, and my favorite the person talking about Glade. You yourself even said they lower the price, that's called a -sale- idiot. Would you rather they never had sales so the prices didn't go up? Most of you get bad service because of people who come in with complaints like this, and kick and scream until they get what they want. You get poor service because that person at the desk is told the rules they are suppose to deal with these matters by, but then -when- someone comes in and starts cursing at them, instead of kicking that idiot out of the store, the manager all but grovels and gives in, -or- makes the person that got yelled at feel like an idiot. Why does this happen you ask? Because these people -who know they are wrong- know that if they send letters to corporate, corporate will not only give them what they want, they will give them additional incentive to be jerks =and then= they will yell at the stores themselves for 'poor customer service'. You want lower prices? You want happy employees? Shop somewhere where thieves and jerks get to do what they want and where employees are taken care of. I bet if I told you how I was denied a raise because I 'wasn't doing anything between customers' (lie) and the other girl who got her review the same day didn't get a raise because 'other associates were helping her bag and she needs to do that herself'. The 'other associate' was =ME= jumping over to help her bag because I didn't have a customer and my helping her ensured better service to her customer and helped us get the customer taken care of and back on his/her way to enjoy the rest of his/her day. But you know what, none of you whiny customers are going to say "God that's terrible, maybe I should shop somewhere that doesn't do that to their employees". You all only have yourselves to blame for empowering these companies and trying to take advantage of them when you can because you have no concept of the fact that you don't steal from the CEO or the CFO, you steal from the front line people who don't get decent wages or benefits, and you steal from the other customers who now have to eat the losses you cause through higher prices and less opportunities to save by sales. dimson 3/18/12 Worked at 4474 full time for 17 plus years and when store closed 12/30/12, we were offered a package about our severance. On the last day, store and personnel mgr. told me that I'm being transferred to another store, they let me sign a paper. So I signed it becuse I like to work. When I went to that store, personnel told me to apply and when I asked her about the job, she said it's a 4 hr. part time job. Not only that, if after applying, I have to go thru interview and medical exam. So, it's not a transfer instead it's a job where anyone can and people there are applying to at the same time. Remember, I was a full time employee for 17 years plus and want me to apply for 4 hr. part time job, common sense will you get it if you are entitled to severance pay and loose your severance, of course NO. When I sent my papers to Omaha Neb. I was told my case is handled by a Laurie Ruth. She even contacted me on her direct #847 286 4710 I was able to get in contact with her and told me that everything is ok and I'll just be waiting for my check. That was on 2/21. and from then it was HELL for me and my blood pressure went up to over 200 w/c I have a record with Kaiser. After that, I followed it up calling 888 887 3277. I talked to Vino 2/29, Manu 3/5 Serenia, 3/14, Mohamed 3/15, Raji 3/16 so with TEJ, their supervisor who was giving me the 5th case number, w/c I already had 4 and then Laurie again, who told me she will call people. All these people told me the same thing, MY CHECK IS COMING WHICH MEAKE ME STUPID WAITING FOR NOTHING. AGAIN THEY EVEN GOT MY ACCOUNT WHICH THEY SAID IT WILL BE A DIRECT DEPOSIT Reality 3/18/12 I heard they closed the Davie Florida store Thursday, they will close all K-mart,little by little,every time Mr.Lambert closes one its like money in the bank... I mean really why go there when Walmart has more selection,and is way cheaper.... 3/16/12 Hello, I have a complaint about Kmart (6364 Springfield Plaza, Springfield VA 22150) I am serving for kmart from last year. I used to work there but quit my job because of my manager who used to bothered me every second. Then I came back when someone told me that our old manager has transferred to somewhere else and we have new store manager now so I came back and my HR (Filomina) hired me immidiately because I was a good cashier. But now I have relaize that this kmart supports spanish people most. My HR filomina has written me up just because I was not wearing a name tag but she didn't wrote up the other three cashier ho never wear a name tag. Is it right to do partially to support one race and do this to other race? I am a good cashier I always stayed late whenever kmart needed me. This is what I am getting in return? If tShis is the case that kmart wrote up for not wearing a name tag than this policy should be equall for everybody. I am so dissappoint with kmart with my HR Filomina and my store manager Trae. I always tell customer that kmart is a good store people are nice and stuff but I have never expected this. I will leave this job as soon as possible because these guys are so unfair who only support their race. Anonymous 3/9/12 my complaint is about the Kmart in Silver Spring, Maryland. the employees there are very unprofessional and the Management is a joke. i am a new employee there and i called the store on March 9, 2012 to speak with my manager and i was put on hold for more than twenty minutes and never transferred. i then called back and was hung up when they heard i was the same person. so i called back a third time and a employee told me that i called too many times and the manager has a job and doesn't have time to be on the phone with me so stop calling her and i explained that i continued to call because i never got through to her and then she just laughed and said oh well and hung up again. when i called for the last time i didn't get an answer. i don't think i will be staying employed there too much longer. leanna 3/10/12 I shop a lot. And I shop @ k-mart in the bridgton mo location and every time I go in the store there is some punk kid working there with an attuide and I feel like I am not wanted in the store I also here them on there personal cell phone and talking to other co-workers about custmers they don't like. Then today. I was put on hold by some one for an hour and when I hu up and called back they told me they don't know what to tell me and places me back on hold ...what I don't get is if they don't want to work there why did they apply....k-mart needs a better screaning policy when they hire theses getto ass people 3879 3/10/12 I HAVE WORKED AT KMART FOR 13 YEARS AND ON FEBRUARY 10TH, I WAS LET GO BECAUSE I HOLD A FULL TIME POSITION OF KID WORLD LEAD. I WAS NOT OFFERED ANOTHER POSITION AT THIS STORE. I WAS TOLD THAT KMART DON'T NEED MY SERVICES ANYMORE. I WAS OFFERED A 8 WEEK SEVERANCE PAY THAT THE AMOUNT IS SO DESPICABLE THAT IT MAKES ME WANT TO PUKE. WHEN I THINK OF ALL THE LAYOUTS, PLANOGRAM RESETS AND ALL OF THE OTHER TIMELY TASKS THAT I PERFORMED FOR THESE HEARTLESS PEOPLE IT PISSES ME OFF MORE. INSTEAD OF LETTING GO THE EMPLOYEE THAT WORK HARD. ,THEY SHOULD LOOK AT THERE REVIEW IN THE PAST THREE YRS OR ASK THE ASSISTED MANAGER WHO HAVE WORK WITH THEM . LET THEM DECIDED WHO SHOULD GO . I WALK IN THE OTHER DAY AND BOY DOES THE INFANTS DEPT LOOK HORRIBLE NO ONE FILL THE BASIC COUNTER,EMPTY PEG , STUFF ON THE PLATFORM ,SOMETHING THAT I NEVER DONE I ALWAYS KEPT ALL THREE DEPT NEAT AND CLEAN. AND NOT TO MENTION HOW IS THAT A ACTING MANAGER HAD THAT CHOOSE TO LET GO PPL WHO SHE BARELY KNEWS AND ONLY HAS BEEN WITH THE COMPANY FOR 3 MONTHS . IT SHOULD NEVER BEEN HER CHOOSE FROM THE BEGINNING. THERE SHOULD LET THE ASSISTED MANAGER DECIDED WHO THERE WANTED TO STAY,AND LET GO....... NOW I DON'T HAVE JOB AND I DON'T HAVE ANY HEALTH INSURANCE. AND I HAVE A CHILD WHO IS VERY ILL. I REALLY ENJOYED WORKING FOR KMART AND I LOVE MY DEPT SO MUCH THAT I TRULY MISS IT...... SO EMPLOYEE BE AWARE CUZ U NEVER KNOW IF YOU BE NEXT...... amber marr 3/11/12 I have spent the last year and a half slaving away at Kmart in Rensselaer NY. I hate the place. After receiving very high praise for my hard work, I was denied every single chance at a promotion. The position I was in, the lied about, told me I would be lead, and set my hours up that way, but had me listed as an associate so they wouldn't have to pay me the lousy extra quarter they told me I would get, which they lied about. The human resources lady called me a b*tch, and they played favorites. Worst company i have ever worked for. marilyn 3/14/12 I purchased a Wii for my granson in December and it stop working I took it back to exchange it and was told that my receipt was 2 days expired over the 90 days for an exchange and was told that there was nothing they could do for me.Then I called the corp office ans a rep by the name of Trana get all mt infor and said that she would file a complaint and send it to the store manager and that if I dont heard from him within 48 hours to call back so I called back and got another rep by the name of Rodney and he said that he didnt see a record of a complaint be been file.Then was told to start from the beginning,so I did and he was trying to tell me that the policy is 30 days for electronis and it says that on the receipt but that is a lie the receipt says 90 days.Then the kmart manager James at store 4122 in Pensacola Fl dont even know what the return time frame is.Kmart need to hire people that is professional and knows the return policies.This was a very bad experience for me and would advice everyone not to buy electronics from kmart. Martha Holan 3/15/12 I bought my son a bike from the Kmart on Kimberly road Davenport Iowa.. Its the one closing....He rode the bike twice..pedal bar fell off and bike shop said it was stripped. Now the bike is in the shop getting a 40 dollar repair.. The bike was as is because of the going out of business but Kmart should still honor this because it was their fault! This should not of stripped out like this unless it was put together crappy...I am done shopping at Kmart! Hopefully they will all go out of business!!! Anonymous 3/8/12 My complaint is over two employees at the (3865)Ridgecrest, Ca. 93555 Office. It started when Jennifer Camocho took a couple of days off. She, as a curtasy left him a note showing and requesting that he do these things while she was away. They put Richie Stienlars in her shoe department. Well not only did he egnor the request but he didn't do anywork in that department while she was away. When she returned she asked who replaced her shift for her and the reply was Richie Stienlars. Jennifer then asked her supervisior Linda Siller, WHY was there nothing done during her leave? the super said she would look into it. Then the next day Jennifer went to work only to find a note in the lunch room calling her a UGLY,FAT,BITCH, why would he say such a thing, even better why would he write such a thing, even if she did get him into trouble with the super he should have just done his job. Then I go into the store as a customer and what do I hear but Richie bragging about what he had done to her to fellow employees. What I don't understand is how a bully like Richie gets by with this. I thought all companies were againest bullies. I will not forget this nor will my family members. They are frighten to go into KMart no telling what kind of people are working there. I always liked to shop at kmart for their low cost prices but I will shop else where at least until I know People like Richie Stienlars no longer works there. Just a concerned customer. Cheryl Thompkins 3/7/12 KMART - This store really bites. I cannot believe that I am receiving electronic receipts that don't belong to me, from a store a don't shop in, for a purchase I did not make. Now, what if I walked in there and demanded my goods based on the receipt I now have. No wonder it bites to shop, and from what I see of the postings working there ain't no paradise either, at K-mart. I shopped there at Xmas for my new grandson, but trust me, I will only return if I am desperate and K-mart is the last resort. Then while searching for an email address I see all of these posts about your poor customer service. This doesn't make any dawg-on sense. You all need to get it together or leave it alone. Gosh-darn! B. Huff 3/1/12 Being very disappointed in the customer service at Kmart in Altoona, PA. I shopped their on line several times over the holidays. Always a lover of the Kmart store. Well, put a game system in layaway figured it would help me in getting the money together and a place to keep it till Christmas.I came down sick and couldn't make it up to pic it up at store,( we live in MD), and figured it wouldn't get here in time if I sent it. It was in layaway for pick up and I could not get them to change and just send it just wouldn't work. Called customer service and they were of no help. So, thought I would cancel it and reorder than they can send it and I'll just cancel my layaway. Well, I have wrote them and wrote them and called customer service several times but noone was of any help. I can't get my layaway money back and had canceled it 2 weeks before Christmas. Have not received a refund of any kind. Poor, poor service. Was just going to forget about it but thought no, you can give my money back cause if you wanted a pyment you wouldn't wait. Rebecca HUff Snack Bar Rich 3/2/12 White Mi K-mart was a freaking joke let me tell you how my day would begin. I would open the Snack Bar re clean everything because the other workers including the manager Bev were lazy slobs. had to put a till in a regular checkout register and run that for basically half my shift. because the supervisor was somehow this higher privileged life form whom didn't have to do any work. besides puffing on a cigarette every 20 minutes and also I had to get shop carts outside and answer other departments phone calls and check if we had that said item. I work for K-mart from May 2000 to Feb. 2006 and my leaving pay was a whopping $8.59 and hour in 6 years I've gotten $1.34 raise total. that's unhumane and not only that after signing my end of employment forum because I was quitting because I have to move out of state. they tell me I had a weeks vacation unused which they wouldn't pay me for, really that's how they treat me for being their most loyal employee for over 6 years...? Hate the way it happen but Glade to be out.... 3/2/12 I too worked for the Kmart Corp. I was employeed with them for about 5 1/2 years when I was let go on 09/11. I was brought in because of a so said investagation. During this investagation 5 of us was let go. The reason for us being terminated was because we were preform return for the employee the same way we did them for the customers. tell me this "what is the difference?" and futher more we can one do our jobs the way that we are trained. It is funny how management loves to pass the buck and lay the blame on those that are under their supervision. Im taking a Business course and I learned that Kmart has decided to conduct thier audits internally now, that means that management is resonsible for the protection of the store revenue and if any thing does not add up they are the one that would be held accountable for it. But through this I also learned that this is not being uphelp. The managers are twisting this law to fit them. But one thing I do know is that justice, rather by me or another will be served and that is why so many kmarts are closing. I donot forsee this corporation remaining in exsistance for much longer. I just pray that those that are truely good within the company does not get hurt behind a handful of_________________ (you can fill-in the rest). FYI is anyone read this and is still employeed by kmart, beware that your job is not safe and if you have years invested in the company it doesnot mean anything unless you are good, buddy-buddy, or close (family, lover, etc) to the managers. frank 3/3/12 i shop at kmart elmwood park n.j. i buy glade products after xmas when they are cheaper. this store did lower them but wen people started buying them and putting a coupon on them which made them cheaper the store raised the price then 3 weeks later they did it again 3 months after xmas thats why i am going to wal mart or walgreens greedy greedy anonymous 3/1/12 the k-mart store in homer glen il. you wouldn't believe what i heard all the workers carry a radio. the manager was yelling and screaming over the radio because the a employee went to the bathroom with out the manger permission. then i ask this manger that uncall to be yelling like that over the radios which everyone can heard the conversation. he told me to mine my own bussiness you cracker. i got his name his name is alex and i will be reporting him to the hotline tommorow. Renee B 2/28/12 I've never liked Kmart, this goes back to when I was a teen in the 70's. It's hard to believe that it's worse now than it was back then. Yesterday, I go to Kmart to buy storage containers, and while I was there I picked up laundry detergent. There was a Kmart coupon for the item and I had a $2 off manufacturers coupon. The Kmart coupon expired the day before, but they were going to honor it, but NOT the manufacturers coupon. I explained that they are two different coupons and pointed out that other stores let consumers combine coupons. She couldn't find their policy, I said forget it, I don't want the detergent. I informed her that Walmart and Target will ALWAYS honor their store coupon in conjunction with a manufacturers coupon. I also told her that's why Target and Walmart are always crowded and Kmart is always empty. For me going to Kmart is a last resort, but I went this time for something in the ad. As it turns out they were almost out of what I wanted, and were not giving rainchecks for the item. what do you expect 2/28/12 come on people what do you really think you are going to get a happy employee no one seems to want to do their job i have always Worked for my money I've never made money maybe they should hire people who want to work for their money but then again they are human maybe their is an excuse this is upper management fault I think all of the stores have rude employees they also have rude customers I'm a rude customer because i know what i want to buy and just want to get it and get out of the store i was standing in line at customer service lady in front was told that they only ring up five items lots of baby things i told the Cashier to ring her up it wasn't a problem for me only other person in line but cashier wanted to tell me policy your a cashier ring the dam things up then another employee came started to bag for the cashier it took more time with two employee their then four more employees showed up now a line is forming and I'm starting to get a little upset lady in front spent about four hundred dollars THE EMPLOYEE SHOULD ALWAYS BE AVAILABLE BUT THEY CANT CAUSE THEY ARE HELPING SOMEONE ELSE the service is bad but i like their products still trying to finish my house windows with jaclyn smith products curtain panels in need of twenty + panels all the same only two or three at each store can't order any to fill my order hope they can come through for me it took six months for curtains at sears all the same i don't shop on the internet Ron L 2/28/12 I had a terrible experience in the Billings, Montana store. I am not even going to describe the experience since it was so frustrating. Just want everybody to know that the store manager chose not to intervene, and I got what seemed like a form letter concerning my problem from somebody answering the internet. I was raised in Michigan and remember when K-Mart was THE place to shop. Now...they're being outdone by everybody. No personal service....just form type letters, and confused employees left to answer for their managers. 2/28/12 I have to say I am truly disappointed in K-mart. A particular store in Maine use to be at the top in my opinion. The store was always clean and up to date and the employees familiar and friendly. The other day I went into the store and it looked like a tornado had hit it. It was a complete mess! This is when I knew that something drastic had been up. I was told the store was under new and not the best management. I heard that one of the employees that worked for 26 years and was let go due to "downsizing" (or that her position no longer existed). This person I know was not given any type of notice whatsoever and it was my understanding that the law states that a person should be given at least two weeks notice.I belief that this is a complete lie by your company regarding, "downsizing,"and that you just want to get rid of full time employees so you dont have to pay their benefits(and so you can pay less experienced minimum wage employees)! I am not an employee of yours and nor would I want to be but I am just an observer of it all and a previous customer! Yes PREVIOUS CUSTOMER. I do not want to be a part of any corporation that treats their employees that way! I know that if I had my own business I would not treat employees the way that you do. I would value and hold onto my most experienced dedicated staff and that in turn would help the business flourish. I know that this needs to be looked into further and my state senators will be contacted about this Gary G. 2/26/12 Hello, I've been buying shirts and pants at Kmart for awhile and have been very satisfied, assuming that they fit well. What I've been less than satisfied is their Return Policy for awhile also. I bought several large size Route 66 shirts about 45 or so days ago and enjoy the snaps in the front vs the usual buttons. Anyhow I mixed a Medium with several large (which I had tried on previously in the store)shirts and the large fit well. Medium is way small on me and I knew it. Well the only thing wrong that I did was not to save the receipt; however, the original tag was left on. The only thing I was told that I could do was an exchange; this was ok, however, it had to be the same style shirt in a large. Well, that style was no longer available and I was told that politely that I'm out of luck in that case. I said why can't I find another shirt and make up the difference, if necessary, and they said no because that's COPORATE POLICY!. You would think that in this very competitive BIG BOX STORE environment, that there would be a greater attempt to satisfy the customer. I don't think my request was stupid or unreasonable!---Any ideas?--tks, Gary PS--I WON'T BUY ANY MORE CLOTHES AT KMART! I know where to go! sherry haley 2/27/12 bad customer service,rudeness tried of it,going to shop else where store #4438,cashier & employees are just to rude for me,im not spending my money in a place like that. Sandy 2/21/12 The store I worked for in Pensacola, Florida has gone out of business (#4723). I feel bad for the people who are out of work because of it, but I'm happy the place closed down! The managers were extremely abusive to employees when I worked there from 1989-1995. I suffered many nightmares about that place for years (post-traumatic stess). Now, the bad karma is coming back on them! The old saying "what comes around, goes around" is very true. Let that be a warning for other companies that treat their employees like dirt! barbara 2/22/12 I agree with everything basically that's been written about the poor managemenmt, disorganization and uninviting aura of kmart. I recently shopped at a kmart in illinois (and I don't have an ounce of retail experience) yet I took one look around the store as I was waiting in line for customer service and decided I did not want to come back to spend my money at such a poorly managed retail outfit. I saw shopping carts filled with "return merchandise" that the lazy clerks had not restocked (and it was 6 p.m.). What I find most shocking is the fact that a person can't get a good shot at a manager's job at kmart unless you are overqualified. What's the point of hiring an overqualified person and the stores still look like kindergarten students manage them. Oh, one more point. Don't they pay the managers "slave" wages, about $13.00 an hour. Bingo, there's our answer folks. Kmart doesn't pay the frontline managers enough to care if the store looks like a Salvation Army store. Disappointed in Customer Service 2/22/12 I stopped in Kmart to look around and found several outfits I wanted to put in layway for my kids. I was waiting at layway for an extended period of time. Three associates passed me without offering help. Finally the 4th associate called for assistance. I waited again for an extended period of time. Finally someone came to help me, so I thought. However, she rudely informed me she is not on the clock and she can't help me, but will call someone. After waiting for over 10 minutes and being talked to rudely by this associate I left. As I was leaving I heard them call for layway again and as I was passing another associate she made a rude comment. When I got home I decided I had enough of this poor customer service and called the store and spoke with a manager who was the rude woman in layway. I strongly encouraged her and her associates to get educated on good customer service. I am sure this will go nowhere. You would think in this economy you would want to retain your customers and would focus on customer service. Guess Kmart does not need customers. Very disappointed as I have shopped this store for over 30 years. Shirley 2/22/12 I have family work for K-Mart but I have never heard such craziness until today.Employees at K-Mart ,are being sent home,losing hours and told that they would be terminated if they do not get a certain percentage of shopper reward cards out to the shoppers.Shoppers are declining the cards ,so it's not the cashiers fault .This isn't fair treatment nor is it legal to do what management is doing to the employees at this company.This is happening at the K-Mart in Silver Spring, Md.on Connecticut Ave.Management ,is harassing their employees to get these reward cards out to the shoppers and that isn't fair.If a shopper decline the card ,the cashier have no control over that.I think this matter needs to be addressed by corporate office to stop such treatment from manage...Brain and Morrison ,need to be corrected on their behavior on this matter and should be dealt with themself.Good employees being put on the frontline because of a reward card....wow...what is wrong with this picture. ihatekmart 2/19/12 Kmart is the WORST CORPORATION that exists on earth. They take advantage of the hard-working and ethical employees and give all the love and attention to the employees their screwing. I can tell you why this company is shutting down, some of the employees including loss prevention are stealing from the store. The managers are peverts and incompetent. I will rejoice the day Kmart closes down, its a useless corporation thats taking up valuable space. Never to return 2/19/12 Today I went to K-mart in Buford,Georgia I walked around the store for about 30 minutes looking at various items that were being reduced due to the store closing. I had a small shoulder bag that must of looked like a backpack and as I was finishing up my shopping with several more item then I had planned to purchase the store manager came up to me and told me to take my backpack to the service desk. I stood there in shock!!!! She was accusing me of being what a shoplifter?? Why didn't she tell the parents with diaper bags to give them to the front desk?? So I dropping the items and walked out of the store. I will never go back and to think I was going to tell everyone about the good deals they were having. I think I might even consult a lawyer about this. I am over 50 and this just amazes me that even at my age in today's world there is no more respect. Anonymous 2/19/12 I worked at Kmart for 12 years 8 months and was let go on February 10th, I didn't get any type of severance package, I guess because I was only part time and that really sucks because I guess the length of time with the company doesn't even matter. Kmart is one BIG JOKE, I haven't gotten a raise in like 3 years due to Kmart has a whole. I will never shop at Kmart EVER again, the only reason I did in the first place was because I worked there. Also when I got let go, the manager was more concerned about me giving back my discount card, I should have told him to shove the discount card up his you know what. It's like I just lost my job, and you're concerned about a darn discount card, which will be deactivated when you take me out of the system. Also all of my vacation pay should have been on my last check, not me having to wait separately for it. Very Disrespected at Kmart's 2/18/12 I have shopped at Kmart for years. But I see why some of their stores are closing down. In my city there is this one particular store. It has the snottiest women workers at the front desk. That's why they're closing and unfortunately they will be without a job. In the same breath oh well. You can't be in customer service without that right attitude. Remember the golden rule," Do unto others as you'd have them do unto you". It really goes a very long way. I do feel sorry for some employees. But look at at fellow co-workers that I'm talking about and thank them. Without customers there is no profit in that store. And 1st and foremost Kmart's need to train ALL EMPLOYEES on treating and talking to customers. And then when you change the rules you guys seem to have gotten changed too. They changed their mind about you being an employee. rick 2/14/12 I agree with the opionions that have been put into print. There are three things that make for a good buisness. One being good service,two well trained employees, and one good management. I am also upset with the comment that a manager made to me today in Covington,Va. I will call the corporate office and voice my distaste for the comment that was made as he walked away from the register. I was returning some flowers fo my wife that I was not satisfied with. It seems like the manager forgot the rule that the customer is right and to have used tact in handeling the return. Maybe he will have alot of time to think when he ends up in the unemployment line! ANONYMOUS 2/16/12 I HAVE WORKED AT KMART FOR 24 YEARS AND ON FEBRUARY 10TH, I WAS LET GO BECAUSE I HOLD THE POSITION OF A JEWELRY LEAD. I WAS NOT OFFERED ANOTHER POSITION AT THIS STORE. I WAS TOLD THAT I WOULD BE CALLED BACK IF ANOTHER POSITION CAME UP. I WAS OFFERED A 8 WEEK SEVERANCE PAY THAT THE AMOUNT IS SO DESPICABLE THAT IT MAKES ME WANT TO PUKE. WHEN I THINK OF ALL THE LAYOUTS, COSMETIC RESETS AND ALL OF THE OTHER TIMELY TASKS THAT I PERFORMED FOR THESE HEARTLESS PEOPLE IT PISSES ME OFF MORE. DO ME A FAVOR AND LOSE MY NUMBER BECAUSE I WOULD NEVER WANT TO WORK FOR A UNORGANIZED CORPORATION LIKE THIS ONE EVER AGAIN. A WORD TO THE WISE BEWARE!!!!!!!!!!!!!!! donna 2/13/12 I have worked for Kmart 35 yrs I loved the customers know I'm let go because I was a jewelry lead daaa! I economony is not good people are trying to make a house payment and food on the table so u are letting me go wrong! The only thing I'm sorry for is staying there for 35 yrs. U would rather have teenagers that only care for a pay check me I gave it everything but quess what when one door closes another door opens. I believe in carma! I have told told hundtees of people never to shop at Kmart. Never thought I would say I will shop at Walmart! Remember your loss not mine! PS I'm pisses 35 yrs for what u will get it in the end Kmart will go under and its your fault you wonderful managers 2/11/12 People dont understand what its like to work at kmart. Its hard because,a lot of the time its just one person in soft home and 2 wandering around in hardlines. I work in fashions, and i know that tonight, im going to be the only one working an 8 hour shift, and they are going to need me in fashions, jewlery, register, and to take calls concerning fashion/jewelry/soft home. It sucks. And i gw ron 2/11/12 the k mart store in santa paula calif. is a store that i do not intend to go to any more. it seems that their employyees are very poorly trained,if they train them at all.i was short changed about $6.16 on 02/11/12.i contacted the manager,and explained what had happened.he said that i should come in and see him. i think that this is dumb answer, because i would have to drive forty miles to retrieve the money that i was overcharged.at the price of gas to go there and back it wasn't worth it. it very evident why k mart has went down in the publics opinion. this store doesn't seem to take any pride in their traing of their employees. and the employees seem to be not responsible for their actions. walmart and target is the stores that i will shop at now. k mart will soon be a "DO YOU REMEMBER THAT STORE".the store is only as good as the manager wants to make it. MY ADVICE IS FIND ANOTHER STORE. Larry Singer 2/11/12 And here we have another example of "workforce downsizing". A very close and dear friend of mine was let go on 2/10/12. She worked at store 4327 in New Port Richey, Fl and in 2 weeks would have celebrated her 40th anniversary with the company she had literally spent the better portion of her life. This was an employee who was working for K-mart when K-mart was at the top of the ladder, maybe one of the reasons they were. But over the past several years, large companies, like K-Mart, believe they can be more profitable by replacing higher paid employees, employees who were proven performers and cared about the job they did, with part time and new highers making lower wages. Well K-Mart, with the closing of over 100 stores at the end of last year and who knows how many more in the future, how is that working for you? There's an old saying, "you get what you pay for". KYLE 2/12/12 I KNOW GUYS WHO HAVE WORKED AT K-MART AND THERE GIRLFRIENDS HAVE DUMPED THEM.... THE MINUTE THEY MENTION IT TO THERE FRIENDS AND FAMILY ,THEY ARE ALREADY THINKING WHY WOULD YOU LOWER YOUR STANDARDS LIKE THAT ,I AM SO GLAD I DON'T WORK THERE ANYMORE ,I USE TO BE ASHAMED THAT SOMEONE I KNOW WOULD SEE ME THERE..... 10 thumbs down 2/12/12 Kmart is a failing business we all understand that. Certain stores like the 71st Pulaski store have some of the worst service and managers I have ever worked with. The store manager have relations with workers assistant managers abuse the use of coupons for the use of games to body wash and for this same act employees will get fired but managers can do it as they please. I've seen thousands of transactions where managers buy merchandise that they hide and buy it at 90% off regular price instead of sendind it back to genco. These managers include Heather Chris and also Rose and they will never be held responsible for their actions but all employees suffer because of they are management. The kmart corporation is one of the worst companies to work for and I wouldn't consider working for a company that is unfair to there loyal hard working employees while others walk around and talk all day but since the have a certain personal relationship with the store manager they will keep their jobs. I would consider that u never work at kmart or shop there worst company ever. Pissedoff 2/12/12 Kmart used to be a good store, that is until they merged with Sears then they became nothing but shit. I am sorry to be so nasty but I was an employee of Kmart and was let go because of my lead Jewelry position being taken away. Working there for over 30 years, being the hard worker I am, and the one whom knows everything about that department and no one else knowing what to do without my leadership, and I get let go and told I will get a 8 week severance package and can come back as part time, ha! Is that going to take care of the bills? Is that going to get back my own insurances that I need? Or take care of my kids? NO! I do NOT advise anyone to apply to Kmart or Sears, no matter how bad you need a job because in the end you are going to get screwed over just like the hundreds of others who just did. Chris E 2/10/12 Who thought of the brilliant idea to have creepy old guys waiting for you when you walk inside Kmart or worse yet seeking you out in the store after you have obviously ignored them? Yes the AppleBy windows guys. They make you feel on the defense because they suddenly appear out of no where and my 17 year old daughter almost hit the guy yesterday. He wouldn't just take no and go away. I expressed my complaint and concerns to a supervisor and she said she didn't even know why they were in the store. They like to say 'we are just taking a survey' bull **** they want to sign you up so they can get your name and number to SELL you WINDOWS!! Kmart is very successful at driving customers away, one way or another. This was the Walnutport PA store if anyone cares. Oh and the 'do you have a rewards card?' ask me again, go ahead, I dare you!! Store #4415 2/10/12 Today one of Kmarts long time, very hard working & loyal workers was let go by my company - why because she a Jewelry Dept lead & Kmart no longer will have that position ! This is just another ploy to convert FT workers to PT ones, a tactic that used to be illegal or just plain unethical in America! Audrey was given an 8 week severance deal & was told she could then re-apply for a job with our store at a lesser level & of course less money - what a way of doing business, screw the ones who work their butts off year after year ! Why don't the CEO's lay out a plan that will put more money in the registers rather than taking more money out of good workers pockets ? Kmart used to be the leader in the retail industry in America but now it is just another bunch of weasels crushing the middle class workers of AMERICA while lining their own bank accounts ! Sara 2/10/12 I am beyond angry with kmart. I ordered a desktop computer from them end of january and it arrived a few days later. i open the box and they didnt send the monitor that was suppose to come with it and the keyboard was damaged. i contact customer service and they take down my info and told me to expect an email in 24-48 hours. i get an email about 36 hours later telling me they would forward the complaint to the research department and i must wait 5-7 business days for a response. i wasnt happy with that however i waited. I emailed them today 2-10-12 which is a week after the last email for an update. They are now telling me i have to wait an additional 5-7 business days from yesterdays date of 2-9-12 for them to research it. Im down right pissed! i will be contacting corporate tomorrow and i will not be buying anything from them again. M 2/8/12 KMart in Annandale, Virginia (just outside of Washington, D.C.): Poorly stocked. Messy aisles: products, boxes, clothes, trash in the aisle. Price tags missing. Finally gave up and went a few miles over to Target: got everything I needed there. Really, KMart should be embarrassed by how they run their stores. If they REALLY cared, they would send corporate personnel unannounced to these stores, and pay a surprise visit to see how trashy and unprofessional their stores are. Phyllis Royce-Repond 2/6/12 Sirs- My husband and I have been Deming, NM K-Mart Pharmacy customers for several years now and have, at first slowly, and more recently swiftly, become very disenchanted with the service we receive. Either your staff doesn't receive the fax the doctor sent, or misplaces the prescription I handed them, or forgot to fill the prescription because they were "so busy", or it has to be ordered and they haven't found time, or, or, or. Sometimes we wait days only to be told they don't have the prescription and I should have the doctor fax them another one. I always tell the staff, "My last name is Royce-Repond," and they always come back after a fruitless hunt through the bags of prescriptions and say, "I can't find anything for Repond." Why do I bother to tell them if they can't hear. Over time this little scene becomes very wearisome. In addition I requested once, twice, three times and more that my husband and I be taken off your automatic refill program, yet, no one seems to know how to do it so we are constantly getting prescriptions we don't want when we have new prescriptions filled. I could go on and on about the problems with your pharmacy, but I won't bore you. Suffice it to say that we will be having our prescriptions filled elsewhere. Sincerely, Phyllis Royce-Repond and John Repond CC; Deming, NM K-Mart Store James Cain 2/4/12 Last night (Feb. 3, 2012) I was shopping at the KMART store in Burbank, Calif. As closing time approached, I wheeled my cart to the only line that was operating. I counted and was number 15 in line, behind folks with carts piled high merchandise. In 10 minutes I had only advanced to number 13 in line and at that point, there were about a dozen people behind me! There was a lot of grumbling among us customers that only one register was open. I went to a service person and politely inquired if they'd open another register. My question was ignored. The rep wouldn't even look at me! So, I pushed my cart out of line (with about $150 worth of merchandise in it) and left the store empty-handed--never to return. We have a new Target nearby and that's where I'll go. They always have several registers open and seldom more than 4 people in any line. Years ago, I found KMART to be a good, responsible store. I suspect they'll be out of business within a couple of years. Lisa 2/5/12 The Kmart in Sweetwater TN has been steadily in decline. I visit that store once a week and every time I notice prices go up. I'm glad Sweetwater just approved a new Walmart.. but until it gets up and running.. i will drive to the next town over to shop at another Walmart bc I am sick and tired of ppl from kmart trying squeeze out extra money every time I turn around. You will either have to lower your prices or go out of business when walmart comes to town or are you anticipating that already and this is your way to make the most you can before you close your doors? Nice.. rape the ppl a little more.. get it while you can attitude right? Shame on you... Dorothy Honsinger 2/6/12 My credit card and debit card was stolen. The cards were tried at CVS,Best Buy, Walmart and Kmart 04939 in Niles Ohio. All the other stores turned the cards down because of no ID. The only store that didn't turn the cards down was Kmart. When I made out the police report the police officer said - let me guess Niles Kmart let the punks use the debit and credit card. I sai Yes and he said Yep that Kmart is known for that. All the punks go there!! They charged 506.00 on my card with no ID and then 368.00 on my debit with no ID. Sad when the police department knows which store will accept stolen cards with no problem a soon to be ex-customer of Kmart 2/3/12 I am a loyal Kmart customer and a Walmart hater, I refuse to step inside of Walmart, but now I realized why Kmart is closing so many stores. Most of the people who work there are ( with the exception of 3 of them) not trained to make customers feel welcome and appreciated (including the manager). I go every single week to Store# 3074 on 88th St in Miami Florida and they keep getting worse . The store keeps practicing FALSE ADVERTISING, they advertise at a price, and it is scanned a higher one, HOW CONVENIENT! and when you talk to CS Dept or the manager they always say they make a mistake tagging the item, BUT NEVER, NEVER offer the item for the False price advertised. This week the cashier told at my face he did not like his job and gave me attitude! How can you hire people like this? I wish you could see the way this cashier treated me, he couldn't care less!, I think he was a person hired by Walmart to keep destroying Kmart. Every time I find FALSE ADVERTISING I leave a feedback , and they do not respond to my emails. Honestly I am thinking in going to someplace else. Lowes, Publix (NEVER WALMART) for my health and cleaning supplies, anyways KMART is going down the drain,not because of Walmart but their HORRIBLE CUSTOMERR SERVICE!!! so it is better if I get used to buy someplace else. Shame on you Kmart, you are going to loose a very loyal and comsistent customer, who never crossed my mind to change you for Walmart. Sincerely You have no idea who you lost! Laurie Linda Cody 2/4/12 I'm so very sorry to see that the KMart store in New Smyrna Beach, FL is going to be closing. It was so convenient and close to our town center, near our Post Office and Publix and an outstanding Beall's Outlet. KMart's personnel were helpful, the store neat and prices pretty comparable. I'd be thrilled if KMart's Corporate Office would reconsider the store closing. Most people I speak with locally are genuinely disappointed that the decision to no longer have a presence in our wonderful city has been made. Please reconsider leaving New Smyrna Beach !!! We love you KMART !!! Fortunately the old Walmart and their trashy goods moved out of the vicinity to go and "uglify" an area near our Interstate some three miles away. Anonymous 2/2/12 As an assistant manager at kmart, all I can say is the corporation puts managment and associates in position to fail. Having worked at target for 4 years, if you take the same ppl from kmart and put them in that store where there is more corporate direction and help then those people will succeed. So basically it is really hard/ frustrating working at kmart.There is situations where you feel all alone and feel terrible that u cannot help the customer. Where at target they were super organized and you had the infrastructure and support to help. And another thing, wtf is up with there layouts joe best 1/31/12 sears and k-mart sucks julissa 2/1/12 store #3615 k mart in Miami Florida , this store has a nonprofessional loss prevention manager ,whom has a tattoo on his Neck and very sloppy dressed ,as well as a PERVERT that was looking at my underage daughter ..his name is Ivan Cruz,as I found out from a employee within the store, I will be contacting a lawyer. Julissa 1/31/12 Kmart Store #3615 ,in Miami Florida, This store has a loss prevention manager that has a tattoo on his NECK and looks very unprofessional,he was checking out my daughter that is how I found out who he was,he is look's sloppy and looks like a criminal.who could of hired this as manager,of any department. I will place this on my Facebook if nothing is done,cause it is embarrassing to the company.. anonymous 2/1/12 i use to work at kmart.treat there employees bad the make them go 3 or more hours with out breaks sometimes they have there employees clock out for lunch and then have them keep on working,or if a employee is on lunch or break a manager will go and get that person and have them go help a cutomer.kmart needs a reality check.they favor some of the employess.there LP agents watch the employees more the the people who are stealing.manager sometimes dont even know what they are doing most of the time,they let customers talk shit to cashiers and they will stand there and watch while they do that.kmart suck big time anonymous 2/1/12 kmart 4349 sucks there is favortism there,if u stand up for ur self they start cutting ur hours.they let there employees clock out for lunch and contuine to work and its okay with there store manager because he the one who tells them to go ahead and do it.if someone child is sick and they call in they write u up or they say ur kid is always sick give them medicine and they will be alright.they need to get aduit or someone from the distric needs to check there books cause the hr manager knows whats going on and just turns her head the other way Store #3793 1/28/12 This store is racist. I have never been around more rcist people in my life. This has got to be the WORST KMART EVER. There is no diversity, no customer service skills and no organization. The store managers need more customer service training than anyone else in the entire store. This store defiently needs new management or to be closed down. Kmart is the worse ever 1/29/12 K-mart is not a great place to do any shopping. The employees are rude and seem to not care. So to all who work for kmart it's easy to figure out why a lot of k- marts are closing nothing to do with the economy it's poor service. Another one closes down in portage In. Not many left in Indiana. On top of it most of u know what's best u all went to work at Walmart right across the street. The better u treat your employees the better workers they will be. Kmart is the worse . How did it go down hill like this I can remember around 1990 kmart was the place to be. To the owners being the way u are isn't working try changing and yes after all these years. Kmart will soon be a memory to us all the next generation will have no recollection of a kmart. On top of it all prices in kmart were crazy... I could buy the same thing in walmart for $8 dollars cheaper that's a problem. We have a family bond to never step foot in another kmart that's about 50 or so in my family imagine if family after family says the same where will that leave kmart? Closing down for good !!!! It use to be such a great place..... kmart supervisor 1/29/12 I am a current employee for kmart in southeastern ky. This kmart is one of the better-averaged ones within the two districts we fall in. We do happen to have our flawls like all other kmart stores. I reccently found out that kmart wouldnt be expected to be open in the near future, why be surprised? theyre closing hundreds of them nation-wide, our lp's job has been terminated? the one person we needed in the store isnt there, it doesnt make sense. all associates are tremendously underpaid, and it almost saddens me to know im the only one who knows my own store manager and assistant manager are looking for new job oppurtunities. I have been at kmart for almost 2 years after working fashions dept for a year i was offered Service desk supervisor and took it, i never did recieve a raise and took on a much more responsibility. Coming from the floor to bossing people 3x my age, yes i just turned 18, i matured and had a rough time being talked down to like i was stupid and ignorant. im very happy with the people i work with anf thats the only reason i have not looked for a new job oppurtunity. When telling the ass mng and hr manager my plans to possibly leave my job due to the hardships i had with other employees, expected to do things that i never recieved the accurate training for and just too much stress on myself to still be in school and preparing for college, they finally (randonmly) saif corp had broken the raise freeze and i received a .50 raise. I feel extremely bad knowing what i know will happen to all kmart employees and kmart itself in the future and my other co-workers don't. I know corporate plans to make many cuts, for instance, just within my store you fire Hardlines man, hr man, and say electronis lead and the store could easily hire 20 new young employees with the money theyd be saving. kmart is to the point they just want to come out trying to make ends meet, and we all know they won't, but the bad thing is they just don't care about the people anymore like the elder ones in my store talk about the kmart years ago. If kmart or just the customer base really thinks, kmart has alot of older employees that have been working there since they were 16 yo, retail is all these people know, if kmart goes down or they suddenly lose their job(like our LP) what are they going to do? how are they going to make ends meet? now i know theyll get servance pay...but that isnt going to help. Kmart just needs to stop hiding whats really going on, they need to be honest and let the employees that have been loyal to its company for 20+ years know. i'm just 18 still in high school and have the rest of my life to figure things out...the others don't. I feel so bad for the people of kmart. KATHLEEN MARTIN 1/26/12 THE K MART STORE IN KEY WEST FLORIDA IS THE WORSE. I HAVE LIVED IN MANY STATES AND ITS TERRIBLE. NEVER ENOUGH CHECKERS. I STAND IN LINE KNOW LESS THEN 15 MINS. HAVE WALKED OUT LEAVING MY BASKET FULL OF THINGS.DOES ANYONE ONE WORKING THERE SPEAKE ENGLISH? STORE LOOKS LIKE ITS GOING OUT OF BUSINESS.I LIVE IN IOWA DURING SUMMER KMART THERE IS GREST.AND LAST BUT NOT LEAST MOST OF THE WORKERS NEED ATTIDUDE ADJUSTMENT. jacquie buletti 1/21/12 I had my wallet stolen last september and it also contained my kmart rewards card. my store does not replace with a new card so everytime I shop at my kmart I have to give my phone number (which I DO NOT like giving specially when other customers are within hearing distance). Kmart employees have given me the email address plus the phone number to retrieve my pin number but after trying both avenues I HAVE NOT GOTTEN ANY RESPONSE! My account number is 7081227212675314 . I am VERY tempted to STOP shopping at kmart altogether. E. Bodenbach 1/22/12 after 50 years of k-mart shopping I am finally finished with there stores forever, after 3 tries at our local Port Charlotte Florida store to purchase the 35 bottle water they again said they were out now this is the first day of there 7 day sale, after talking to the manager she agreed to give us a rain check which I promptly said you have already done that twice and you never call us, she replied we don't call you you have to call us, now pardon my stupidity but why did you take my phone number if you are not going to call me when it comes in, the way you people do business is just get you in the store at all cost, and that is not the way I prefer to do business with k-mart Frances 1/17/12 K-Mart in Cornelia,Ga is one of the worst stores in Georgia.They used to be one of the best.The people are rude and not helpful.I got a pair of shoes as a gift for Christmas and they were a half size to small,so I went to see if I could exchange them and of course they said NO.I didn't have a receipt but the tags were still on the shoes and in the original box.In my opinion k-mart should have closed.This is not the first time before even with a receipt they refused to let me exchange a purse. anonymous 1/19/12 I am a current employee n I have to say this place is a joke they don't care about there employees. Or customors. They are disrespectful and talk badly about there employees managers will run n hide out in there cars so they don't have to deal with us expeciallly in the reastraunt. They cannot give us the correst supplies to keep this place safe and sanitary. Our bathrooms are discusting this whole place smells like sewege because they yet to have fixed the plumbing under the store from the last time wen the seweage was coming up through the drains and all over our floors there is also black mold in the cracks of our walls. And wen someone pooped all over the floor we call a manager and they ignore and don return our call.. And they still kept the reastruant open during that. Also there is many left and they do nothing about it but they can yell at u for asking for the proper uniform this place is very poorly ran and managed. Please do not come to the one in thornton co on east 104th. American Voice 1/18/12 I would.like to say im glad to see kmart closing more stores. What a joke you all are in corporate office. Your the reason why yourstores are falling. Has nothing to with bad economy or hards times. Just you fat cats like almost all other corporate monsters just watching the money. You need to reshape company, everythings been and looks the same way for decades. Only difference is your stores have gotten bigger. Customer service just plan out sucks, its like the customer is either in the wrong or lying in your eye's. The stores managers and assistants are all very poor being trained and then just let them run your store for you like that and wait to see how it does on the next quarter. For an example the kmart by my house is ran by teenagers and a store manager that shows up only when corporate is in town for a visit. This one should be cleaned out as well. The store here is older then myself, has never been remodled and store is always out of stock of what you want to buy. The sales are not even a sale I can save 30 cents on it or go else where and by it way cheaper. Hope You Fall Hard Kmart! Corporate you are the reason why. anonymous 1/18/12 so i am currently working at my local kmart and take it from me, they are very insincere and inconsiderate of their employees or customers. the store i work in has dope fiend employees, cashiers sleeping with managers, people coming to work high or not even showing up at all, the management treats everyone like they never graduated highschool, they refuse to give full time, thier bathrooms and soda machines are very unsanitary, and worst of all, nobody cares about any of this. i tried to talk to my hr but she just said ok then turned around and talked bad about me to all the other employees, one piece of advice, stay away from the store in lansing ks, they suck and they dont deserve your money heidi pontbriand 1/13/12 I WILL NEVER SHOP AT KMART AGAIN. I PLACED A ORDER WITH THEM ON NOV 25 2011, NEVER RECEIVED THE ITEM, AND ASKED FOR MY MONEY BACK..STILL TO THIS DAY AFTER IVE BEEN WAITING SO LONG I STILL HAVENT GOT MY MONEY BACK...POOR POOR CUSTOMER SERVICE.. Hans 1/14/12 Seems from reading the other comments there's a common theme. Kmart is poorly managed. I do prefer shopping at Kmart only because it's across the street from me instead of traveling across town to the Walmart store. I have experienced on more then one occasion asking about a item I'm looking for and the response has been a finger pointing in the direction of where the employee thinks it is. Target on the other hand for the most part will walk me to the item I'm inquiring about. Target in my area is clean and orderly where as Kmart has always looked a bit dirty and disorderly. I've experienced an employee arguing with me, one on the phone while I was checking out, and also one texting while I was checking out. The other problem I continually have is when using checks I get a handful of paper when the transaction is finished. Enough already. Now regarding prices. Kmart use to be the place to go to get a good deal. I've noticed their prices can be higher than Target and Marsh. Delene Wilson 1/9/12 On 1/7/12 I visited the Lancaster SC store for some after Christmas sells. As I am disabled and ride a motorized chair, the first thing I do is look for the basket carriers that most all Deot. Stores have. To my dismay I could not find one. I checked with the clerk and she did not know what I was talking about, and was less than concerned about my needs. She did call CS and was told they no longer had them, that the New Store Manager had thrown them all away when he came on-board. I was completely blown away! I told the clerk to let her store manager know that the disabled had money and liked to shop as well, and if they wanted to continue to compete with Wal-mart they would need to make some changes! When it comes to disability we need helpful employees and a way to shop. If we can't carry your product to the register there is no need to shop there. Wal-Mart Shopper delene.wilson2313@gmail.com Ann 1/9/12 REALLY MY RATING IS ZERO ON KMART IN WATERBURY, CT. WENT THERE TODAY AD SAID COLGATE TOOTHPASTE 99CENTS WOW NEED THAT OK OFF I GO TO THE STORE. ONLY TO BE TOLD BY THE PERSON IN CARGE OF THE HEALTH AND BEAUTY DEPT DONT HAVE IT DONT KNOW ABOUT IT HAVE NO CLUE. CALLED SOMEONE ELSE DOWN TO DEAL WITH IT TO BE TOLD OH ITS A MISPRINT WE NEVER GOT ANY OF THE 6.4OZ SIZE WE DONT CARRY IT IT SHOULD HAVE NEVER BEEN PUT IN THE PAPER I WILL BE RIGHT BACK .. DISAPPEARS FOR LIKE 20 MIN COMES BACK ONLY TO GO TO THE PERSON IN CHARGE OF THE DEPT WHO PROCEEDS TO GIVE HER AN ATTITUDE AND TELLS HER TO GO BACK TO THIS OTHER PERSONS OFFICE AN TELL HER TO DEAL WITH IT BECAUSE IM NOT. REALLY!!!THATS WONDERFUL CUSTOMER SERVICE NOT!!! THIS BY THE WAY WAS A 30 PLUS MIN ORDEAL BACK AND FOURTH GETTING THE RUN AROUND . HENCE KMART NEEDS TO TAKE A LONG LOOK AT THE FAILURES THAT HAVE TAKEN PLACE IN THE RETAIL MARKET IN THE LAST 20 YRS OR SO HERE ON THE EAST COAST WE HAD CALDOR,BRADLESS,ZAYRES,ALL ARE OUT OF BUSINESS NOW WHY ???BECAUSE OF LAZY EMPLOYEES WHO DIDNT WANT TO BE BOTHERED DEALING WITH A CUSTOMER AND HELPING THEM BY ANSWERING QUESTIONS AND MANAGERS WHO WOULDNT PERIOD!!!! KMART IS FALLING INTO THE SAME ROUTINES THAT I SAW THESE OTHER STORES GO THROUGH AND POOF THEY ARE GONE WALMART IS ALSO EXHIBITING SIMILAR IGNORANCE WHEN IT COMES TO CUSTOMER SERVICE. SIMPLE RESOLUTION SUB ANOTHER ITEM MAKES CUSTOMER HAPPY AND THEY WILL COME BACK AGAIN THIS WAS A 30 MIN PLUS ORDEAL GOT A SUB AND USED MY COUPONS THEY DIDNT WANT TO LET ME USE BECAUSE IT WOUND UP BEING FREE.. NOT PLANNING ON GOING BACK TO A KMART ANYTIME SOON IM NOT DEALING WITH IGNORANT PEOPLE WHO DONT WANT TO DO THERE JOBS AND MAKE A DECISION TO GET ANOTHER SALE OUT OF A CUST IN THE FUTURE .. AND YES I DID WORK IN RETAIL FOR A NUMBER OF YRS AND SOME OF THE WAYS CUSTOMERS ARE TREATED BY THE WORKERS TODAY WE WOULD HAVE BEEN FIRED FOR .. CHAD 1/9/12 Has anyone ever wondered why kmart might be getting bad reviews? I can tell you part of the reason..... management. I have seen nothing good come from the management teams. If there is something good in them that person is never recognized for it. Instead they just get to deal with all of the complaints that they did not cause. I dont know about you, but if the employees are happy and get treated in a half way decent manner than maybe there would not be so many customer complaints. My commitment to kmart and their customers was just short of excellent. I am a department lead for a few departments. I enjoyed working with the public and for a short while I enjoyed working for my "leaders". It did not take me long to realize you could not pay me enough to be anything like them. There is something to be said when new hires get more hours than your leads. Can you really blame that on tough times? Is it okay for your store managers to have you in tears? I can keep goig but it is most likely a waste of time, but the next time someone complains it is not always the fault of the person at the bottom of the ladder. anonymous 1/10/12 I work for store 9648. There is ALOT of favoritism in this store. If your not one of his favorites you get treated like dirt. You get snubbed and ignored. There is alot that goes on in this store that I know for a fact corporate nor the district manager knows about. If our manager gets wind that the district manager is coming to our store he goes haywire. Things that he normally lets go he makes sure it gets done but he pushes it off on 5 people when our store has over 90 employees! I for one am tired of doing everyones job in this store and when it comes down to it, those people get credit for it. My district manager doesn't even know who I am much less the amount of work that I have to do in this store! He honestly thinks its a team effort in this store but in reality things are falsified! I truely wish this man could come in our store one day without anyone knowing he is coming and just see for himself who does what in this store instead of letting the manager know he is coming so that the manager tells everyone MR. SO IN SO IS COMING TO THE STORE TOMORROW, I WANT TO SEE EVERYONE BUSY WHILE HE IS HERE! IF YOU DON'T HAVE ANYTHING TO DO THEN FIND SOMETHING TO KEEP YOU BUSY! There is not a day in this store that there isn't something to do!!! I really think the manager of 9648 needs to be evaluated and employees need to be talked to and get their feedback on how he does as a manager! 1 amy 1/7/12 i am a former employee of the kmart on addison in chicago. i have only been there 3 months and i see how badly they treat their employees AND customers!!! i was hired as a team lead for the little caesars, in this time, they kkept having me open, in which it took around an hour and a half to prep, make the pizzas, etc and thats when the other opening person actually showed up!! the employees never come to work and i was constantly left alone!! i was not allowed to repremand the insubordinant employees, and the managers refused to also. cleaning is supposed to be done at night after closing (major cleaning with chemicals). well i was constantly harrassed my management to pull out the chemicals and clean around the customers and food, which my response was always "im not doing that, you cant have chemicals around customers and food". well one day i hurt my back at work (the store manager never wrote an incident report, he kept "forgetting"), and went to the hospital and got papers that said i couldnt work for 4 or 5 days, well the store manager texted me and told me he was taking me off the schedule for the whole week!!!! ok, the day i returned, i gave them a paper from my doctor regarding my work restrictions and also the other opener showed up hours late. well every day after that, they constantly harrassed me about bending and scrubbing the dough maching, stretching over tables to clean walls, carrying heavy boxes out of the cooler, scrubbing the makeline, etc. well for some of that i told them i wasnt doing it while the customers and food was around, and the rest i told them my doctor said i couldnt. so the last day i came in, right after i punched in, they called me to the back and tried to write me up!!!!! for listening to my doctor and not spraying chemicals around customers and food!!!! i refused to sign and he told me if i had restrictions and couldnt be 100% than i shouldnt be working there!!! i was appalled!!! is he really that stupid!!!! also the store manager is extremely fake!!! we had a broken ice machine for at least 2 months (because he said kmart would pay for it), so we had a sign up saying "no ice" and every time corporate would come, he would tear it down to make them think hes doing a good job. also when corporate isnt there, he turns half the lights out in the store to "save energy". our light bulbs were going out everywhere because he didnt want to pay for light bulbs, but he fixed them when corporate was coming!!! i once had an employee yelling at me in front of customers because she was trying to take an early break and we were busy, i paged the store manager and he never responded(like usual) so i walked to his office and told him what was goin on, he didnt do anything about it, except yell at me when a customer complained beecause she had to wait. im sorry, i tried to get my employee to work and when she kept yelling at me in front of customers i walked away!!! i thought i did the right thing!!! he would tell us not to fill up the hot box with the hot n ready pizzas, and than yell at us when he would get a customer complaint that they had to wait!!! he is more concerned with being cheap and his end of the year bonus than customers!!! also he told me he was hiring another manager because my employees didnt respect me!!! ummm how can they respect me when he never repremands them? he almost didnt fire an employee when she call a customer a b***h and threw nachos at her!! i warned him about that employee, and what did he do? nothing!!! that could have been prevented, if he actually cared about customers. i have contacted my attorney and might be about to sue kmart and that store manager (olu) for his constant harrassment and trying to make me do work that my doctor said i couldnt, and than retaliating against me, and forcing me to quit because it was a hostile work environment that i had a couple meetings with him about, but things just kept getting worse. i am a single mom with 3 kids and needed that job, thanks olu!!! Linda Schactler 1/7/12 I ordered a couch in OCTOBER for delivery to my kid in college--and paid a "delivery" fee for that honor. The delivery company would only bring the couch to the curb in front of the apartment. Did I say "the couch?" I mean HALF of the couch. I have been the soul of patience throughout this hideous process, conversing via email and phone with people who read or send "customer service" scripts to me without actually providing customer service. The promise to investigate the half delivery was lost and now we are starting over. WTF. I wish there were a negative rating for Kmart on this page. anonymous 1/6/12 Hi i have a couple of questions. One i have been working at store 4332 for around 2 years now. I have been trained to do most of the job titles there. The reason is that there is a store manager, a guy in recieving, and their son in electronics. my queston is is that possible? i didnt think any family member could work together. Secondly their son had just recently came back for christmas break and it seemed like they favored him more hours then me throughout. I have worked there and i told the my schedule availability for 3 weeks ahead of of time. There is definitelt favortism in this store Sandy 1/6/12 K-Mart in Winston Salem, NC is the worst place to shop. Long story short: just left there and was trying to purchase a few Christmas lights that were on sale. The large sign had lights 75% off. The lights I was trying to purchase had a price of $4.19 on the shelf. Therefore; 75% off would mean %1.05 each. The items rang up for $1.67 each. I told the cashier that wasn't correct. First she said, these are only 50% off. I had to beg her to check with the manager and guess what-they were supposed to be 75% off. Then she argued with me that $1.67 was 75% off. This is how she explained it: 1/2 of 4.00 is 2.00 and then take 25 cents off and you get $1.67. NEW MATH! After much frustration, I said "forget it" and she responded, "good, leave". When the manager spoke with the cashier, the cashier lied to her about what she said and when I corrected her, she made a rude comment about me. No one did anything. I don't shop at K-mart much anyway because it is unclean, prices ring up different from shelf price all the time and finally, the cashiers are hateful. I won't give K-mart or Sears another penny of my money. Carolyn 1/5/12 Kmart is one of the best stores in the market. Walmart refurbishes and recycles their products and put them back on the shelves for resale. Kmart has always been a fresh store with new product lines on their shelves. Kmart needs to restructure and people need to be in support of a really great store. Kmart needs to find out what Walmart strategy is because it is obvious Walmart is in competition by being in the same locations as Kmart Stores. Kmart needs to keep some of their stores in tough competition because they really are better than Walmart. Walmart owns Sam's Club which is a reason why Walmart can have cheaper prices, not better quality items. Cheaper isn't always better. It dictates to the people that they cannot afford good quality at reasonable prices. An insult to consumer shoppers. What is also apparent is that Kmart does care about the customers while Walmart cares only about the dollar it makes not the quality it produces. There is a monopoly trend going on. Check it out. It's worth it for Kmart to listen. A Monopoly of Walmart Stores or a free enterprise and quality select products with Kmart. Check it out, its there to be seen. MICHELE SMITH 1/3/12 I HAVE BEEN A KMART CUSTOMER FOR YEARS. HEARING THAT OUR NEW SMYRNA BEACH, FL KMART IS CLOSING HAS UPSET MYSELF AND OTHERS. A LOT OF RESIDENTS HERE PREFER KMART THAN THE LOCAL WALMART. NOW THAT WALMART HAS RELOCATED ITS STORE FURTHER WEST OUR KMART HAS PICKED UP BUSINESS TREMENDOUSLY. YOU SHOULD REALLY RETHINK THIS DECISION OF CLOSING OUR KMART. WALMART DOESN'T NEED ANYMORE BUSINESS. WHY PLAY IN THERE HANDS. PLEASE AS I REPRESENT ALOT OF NEW SMYRNA RESIDENTS RETHINK YOUR DECISION. THANK YOU... cHARLES aDAMS 1/2/12 I AM A LONG TIME kMART CUSTOMER...GREW UP IN THE KMART BLUELIGHT SPECIAL ERA...I AM REALLY DISAPOINTED IN THE CLOSING OF THE LOCAL KMART STORE ON HULL ST IN MIDLOTHIAN, VA 23112....THE STORE IS FINALLY A REALLY NICE STORE AND DOING A LOT BETTER BUSINESS...I LOVE KMART AND SO DO MANY OTHERS.....WE WONT EVEN BE NEAR A KMART STORE AFTER THIS STORE CLOSES.....MAYBE 20 MILES OR SO...PLEASE TAKE ANOTHER LOOK AT THIS STORES SALES AND TRY TO SAVE IT FROM CLOSING. THANK YOU! CHARLES Shelly 12/30/11 I love Kmart here in Huntsville Alabama . All the people that work there on very nice. I been shopping there since that place open up. I pray it stays open. I hate Walmart and I want our Kmart to stay open . Evelyn Santos 12/30/11 The fall of Kmart stores in Puerto Rico is due to the marriage between Kmart-Martha Steward products. I have heard lots of complaints from all my friends regarding these products. I don't say the products are bad, I believe they are good products but the style is simple and bored, we do not like them. In Puerto Rico we like things very trendy and not so traditional. I, myself stopped buying at K-mart all my homegood and home produts and moved to Walmart looking for the variety of trendy household, home and kitchen products they offer. SOMEONE should revise this and compare sales prior and after this merge with Martha Steward and you will find that what I am saying makes lots of sence. Will love it if Kmart will be what it was before. Just past this one on to Mr. D'Ambrossio, I am pretty sure he will at least take a look at the numbers of before and after. A Shopper 12/29/11 Hopefully the Kmart in Pikeville,Ky is one to be closed that is the Nastiest and most horrible place to shop Rude associates and Managers. & The prices never ring up right and all there registers are either tore up or something is wrong with them! Its a waste of taken up space! Put something better in there! Terri 12/29/11 I am really disappointed in the way I have been treated by Kmart.com customer service and claims department. Kmart is where I did all my Christmas shopping this year and have always supported the Kmart/Sears stores. I was overcharged an extra $112.94 that I shouldn't have had to pay on my order for Christmas. The customer service department has given me the run around and I still haven't received a refund. They have treated me as if I did something wrong when it was completely their fault. They have given poor service to say the least. I use to love to shop with kmart but they have a made a enemy out of me! :-( Terra 12/29/11 Since last month, I have noticed that even though I decline a gift card for $5, I have been charged for it anyway. This has also happened to some of my family members as well. The last time I was at Kmart, there was only one line open. Luckily, another cashier opened her line (although it was done very reluctantly). While she was checking me out, she told me that they are told to push the gift and rewards card because if they do not make a sale of these items their hours would be cut. I think this gift and reward program is a scam and deceptive practice conducted against the consumer. I will not be shopping at Kmart again. sheila younkin 12/30/11 you need different management in mishawaka stores. Its always unorganized nothing is in ther place or there is a lot of empty shelves and real bad service. When you ask questions no one knows the answers . one cachier working at busy times . Go back to the old k-mats with deli and resturant and sewing needs.I hear npeople all the time say they would shop at k-marts if they would of stayed the way it was. But they never have what you need.A lot of there prices are higher than jc pennies,K-marts electronics last olny a year if that. Go back to the old k-marts and new management and some home improvement and stuff people need for stuff we dont really need we will go to walmarts if needed Darnell 12/28/11 Its unfortunate to hear that Kmart and Sears will be closing the doors on many stores throughout the country - however, it is a failing they can only blame themselves for. Its not about the economy or the downturn of shoppers looking to make more purchases on-line - it is a simple answer - The stores are dirty, unorganized and lack 'luster' to attract new purchasers to their locations. We have a Kmart in our town - sitting on a prime piece of property - however, ever since I have know that location they have never been proactive in keeping the property clean - or the store organized. When you walk in - it is the smell from the 'food area' that permeiates the entire store, making you want to run home and shower. WHY have neither store revamped their image on the interiors - or with store personnel? THAT is part of the biggest problem plaguing the failing franchise. It is a no wonder that Target, Kohls, Bed Bath and Beyond have taken market share away from them - deservidly so. People work hard for their money - and when they spend, they want part of the experience in spending to be atmosphere in which they shop. Kmart never worked hard enough to rise above the negative connotations with their brands and Sears let themselves fall down to the 'Kmart' mentality. For a simple example: CLOTHING DEPARTMENTS - You will not walk into a 'carpeting' eye pleasing 'department' - you will merely walk smack dab into racks of clothes that are terrrifically OVERPRICED and much too trendy for the average Kmart shopper! Fitting Rooms are still chaotic and mismanaged with filth and poor lighting - the list could go on and on. Personally, I think they are reaping what they sow and can look no further then the marketing and management teams that so poorly put together and mismanaged 2 American iconic 'stores' into the ground because they stayed put in the 1970's mentality and not in tune with the 'shopping experience' of todays consumer. What a shame! Tamicka Williams 12/28/11 Hello, I have become A cosutmer of Kmart and I am really upset about the closeing of the 100 stores around the country. With so many closings I think Kmart need to take back there name and become a new store of the families in theses tough times. I belive starting in the elementry schools and have the school lines be model by the fourth, fifth, six graders. These lines will be Kmart and Sears best lines such as Route 66. This could be the come back the company needs and to help save jobs at this time. No I am not a worker of your company just an cosutmer!, if you would like to talk more ideas you can reach me at: mrs.willucantamicka@gmail.com. Thank you for your time. Joy Riley 12/22/11 Three times I went to the service desk with the reciept and they gave me crap!!! They no longer care about being honest or about customer service. There was nothing wrong with the things i tried to return... all within three days of buying them. One of the times they made me pay four dollers more for the same thing even tho the stupid sale was still up!!! They are creeps and thieves!!! Do not go there anymore, go anywhere else...they deserve to go out of business if they treat people that way. Sherry Hooker 12/22/11 This is my first experience with kmart during the Christmas Season as I always deal with Walmart. Against my better judgement, I took the leap to Kmart! First, I ordered a Radio Flyer from on line and had it shipped. When I pulled up the item on line it said free shipping but that didn't reflect in my total. I called customer service, showed them the error and was told I would receive free shipping. They sent me an email stating the amount to be billed to my card and I was VERY satisfied, however, they still took the amount which included the 13.00 shipping. I called and was told it would be refunded in 3 days. After 3 days, I called back and they said 5 days. Of course, it never was refunded. During that waiting period, I order a guitar/microphone from the site to pick up in the store (paid for on line). I went to the Kmart in Snellville GA (Wisteria Rd) after receiving an email saying it was ready for pick up. I get to the layaway counter, in which I was directed, and the guy working acted as if he was camatosed. He mumbled few words. He blankly stared at me when I told him I was there to pick up my item. I had the item number & was totally prepared. He asked me what was the item? He slid away saying he would look for it. He came back 10 minutes later& said he could NOT find it and would have to page someone. Fifteen, yes 15 minutes later, another person,(this person at least moved his lips when he talked) showed up and went to look for the item. I literally went in the back after waiting another 5 minutes and found it myself!!! What a joke!! What was the purpose of paying for the item on-line and going thru the process when Kmart really does not care about living up to it. I could have saved myself 25 minuts (and I was on my lunch) by grabbing the item off the shelf and standing in line. The worst customer service ever!! I grew up going to kmart as a child and always wondered why other retailers are activvely running circles around Kmart! I no longer wonder! I will continue to post everywhere I can and contact corporate until I am reimbursed and/or compensated for the way I have been treated. I'm even thinking of picketing the pathetic place:-) Kmart Shopper 12/23/11 Just came home from a shopping trip to a local Kmart in Victor, NY for Christmas gifts. It was around 10pm at night on Thursday, and there were few shoppers in the store. The parking lot was scarcely full, which hinted to me that the store wasn't very busy. It wasn't easy to find good deals in the store, as counters were displayed in a random-like array, rather than in rows by department. Then in other areas there were vast sections of clear floor space with nothing displayed. Employees were undistinguishable due to no standard of dress code, nor the use of nametags. There was no Christmas Holiday music playing in the store either to add to the "festive" holiday shopping environment. I'd love t see Kmart surive the times, but perhaps in order to do that they need to get back to basics and run the stores as they did in the 1970s and 80s. Kmart then was what Walmart is now. Walmart learned from Kmart. But I still love Kmart and hope they get back in the race! Kelly 12/23/11 I visited the Kmart store in Decatur, Alabama earlier this evening to return a pair of jeans and a pair of UFC gloves because they were incorrect sizes. I just wanted the money back or have it put on a Kmart card because I planned on finishing Christmas shopping for my boys . I did not have my receipt, but I told the cashier, Justice, that I had my rewards card. I had used it when I made the purchase some time ago. She scanned my rewards card then asked me if I paid cash or used a debit card. I told her I wasn't sure and she said, "just let me have your debit card". I then told her that I didn't remember which one I used if I did use one and she again said she would have to have a debit card. I used my Al Vantage debit card, which is a card that the State of Alabama puts my weekly unemployment check onto. Justice handed me the receipt, which was for $47.95. I asked Justice if this money was back on my debit card and she stated that it was already back on it. I stepped away from the customer service area and walked over to the jewelry department and called the 800 number on the back of my debit card to make sure the money was already credited so that I didn't go over on my purchases. This was money I planned on using to buy the last of my Christmas presents there at Kmart. Before I left my house to go to Kmart I looked online at my debit card statement to see how much money I had, so I would know what I could spend. The balance on my debit card was $ 104.57. When I called to check the balance after Justice, the cashier, supposedly credited my debit card, my balance was $ 56.62 (I had it figured in my head that the new balance should be around $ 150.00 after my return was credited). Since it was less, I checked the last five transactions and there was a $47.95 charge to my account. I went back up to customer service, Justice was gone as was the other cashier who was there at the time I was returning my items. The cashier who was there (I was too upset to remember to get her name) told me that Justice didn't need to credit my debit card, Justice should have handed me $47.95. I told her Justice didn't give me any money and that there was no credit on my card that Justice actually CHARGED my debit card instead. The cashier argued with me and called somewhere to speak to Justice. She told Justice she should have given me the cash back, not credited my debit card. She kept trying to explain this to Justice and told her to come up front. Justice hung up on her and wouldn't come up to the customer service desk. This cashier was more upset about Justice hanging up on her and still did not comprehend that there was a charge of $47.95 to my debit card. The cashier could never comprehend that not only did I not get any money back, Justice charged my debit card instead of crediting it. She continued to argue with me and another store associate who was standing there listening to this, told her to call a manager. I think he understood me and could tell that she just did not comprehend. She continued to argue with me and I finally said, please, just get me a manager. I was in tears by the time the manager, Mr. Prince came up front because I am realizing that they ARE NOT going to give me my refund and it looks like I am going to be out another $ 47.95 and this is the last of my Christmas money. The cashier told Mr. Prince that Justice put the credit for my return on my debit card instead of handing me the cash, as she should have. I told her that was not the problem, the problem was that she DEBITED my account for another $ 47.95, there was no cash handed to me and no CREDIT on my debit card and that I was now out almost $ 95.00 for a pair of pants and gloves that I had returned, but did not have any of the money for the return. Mr. Prince told me I was wrong, I just didn't understand, that she DID NOT DEBIT my card, my credit would be there in the morning, this happened all the time. He told me to go home, call my bank in the morning and I would see that I was wrong. I told him I understood that it may take a while longer for a credit to go through, but that he wasn't listening to me and the problem. I asked him why she would charge my card for another $ 47.95, he got mad and stormed off with me trailing behind him talking to him. I finally gave up, got my kids and left without my shopping done because I didn't have the money. I was sobbing by the time I left, I was so upset and frustrated. I know from working at fast food restaurants and my sister being in retail that more than likely someone could have pulled a tape and seen what transactions were made, this could have been resolved. I didn't have to be made to look like a total idiot in front of all those people in Kmart tonight. Surely there are cameras on the service desk that can tell if Justice handed me any money. I don't know if the manager, Mr. Prince just didn't want to take the time to straighten this out or if they were all just to ignorant to understand what happened. Was it too much trouble, really? I have two kids to support by myself and it has been hell trying to come up with what I have for Christmas. Maybe it wasn't important to your employees to take the time to straighten this out, but they have pretty much ruined my Christmas. For someone who is unemployed, $ 95.90 is a lot of money. I still cannot believe this happened. I was totally embarrassed because of all the customers who saw me crying, arguing and pleading with the manager to listen to me. How would you feel if you were unemployed and the last of your money was carelessly taken by Kmart three days before Christmas? I had to walk through the store to get my children and people were looking at me like I was crazy because I was sobbing so hard. Here it is 3:00 in the morning and I am working on a stupid letter to Kmart and I need to be in the bed asleep. I would really appreciate if someone would contact me, as soon as possible to help me resolve this. ksumerel@live.com Lori 12/23/11 I was promised an order by Christmas and just found out that half of the order was cancelled and the other half won't be here until the 12/28/2011. 3 days after Christmas. How do I explain that to my child? Don't ORDER and Don't TRUST what they tell you. I live in San Antonio TX a town of 2 million people. We do not have Kmarts in our town. I can understand why now! Stephen 12/23/11 Ordered online on November 23 for some christmas presents for the kids. Today is December 23, 2 days before Christmas. I have been calling them since the 6th about why I didnt receive 5 of my items. My second call on the 10th they said to allow them 8 days to investigate. Well today I called again (like the 6th time) and was told to allow them 8 days to investigate. WTF? Its very simple I jusr want the merchandise I paid for. Plain and simple! MINDY 12/23/11 Kmart totally messed up my x-mas ORDER, lost packages,many out of stock items, a promise that was made to send me a gift card has not been meet,for all my hassle this year,no refunds yet for my out of stock or lost items. Still waiting for my gift card so that there is some type of x-mas for my kids, I have called the corporate office every other day, from the begging of this mouth , and still nothing, now I just want to cry when a Kmart x-mas commercial comes on the TV.NOT FAIR AT ALL.. Elizabeth 12/23/11 I was shopping at Kmart in Peachtree City Ga. for only two items and stood in line, (the only line open) and waited for 15 min before a CUSTOMER walked by and stated they were checking folks out in electronics! Poor customer service to say the least. You think an announcement would have been made. They really need to get it together! Gail 12/26/11 I just tried to file a complaint (about how my 6yr old daughter could not exchange a present she received because she did not have a receipt) and found out that it would cost me $25. What is the world coming to? A corporation that is out to disapoint children and a website that is trying to make money off of it. Merry Christmas to all! Sandy 12/16/11 If I could give this less than 1, I would. I just read this beautiful article about people paying off layaways at K-Marts anonymously and spreading Christmas chear. I am a manager of a retail store myself and I showed the article to my team. As a team, we collectively decided to take the money given to us for our Holiday Party and donated it toward someone's layaway. I called my local K-mart in Layton, UT and asked to speak with a manager. I told her our desires and was given a very very rude response. She yelled at me. Seriously, she yelled at me. She quite abrasively told me I need to contact corportate head quarters and then SLAMMED the phone down and hung up on me. I was trying to GIVE money, not receieve a product. I understand that it's the holidays and things can get kind of hectic. But, I worked for K-Mart years ago and when I was there, our managers were NOT jerks. Good grief, this should have made her happy, someone was trying to do something nice and not yell at her. It's quite possible that for some reason I did need to go through corporate (although I am not sure why as no one in the article was going through corporate), but perhaps next time, when passing on the information, say it in pleasant tone, offer the phone number for corportate, ask if there is anything else you can help me with BEFORE hanging up on me, and maybe, just maybe, say thank you for trying to do something nice. I will donate my money somewhere else. Either way, I am helping someone, and that still counts. But, after this experience, I will be spending my money elsewhere as well. K-Mart, you need to get better people working for you. Tammy graver 12/17/11 I have been trying to purchase the disney botanical play yard for about 5 months now and can not get it. I have been to the stores and tried on line. It has been out of stock the whole time. I have the rest of the set and just need that piece to complete the set. I just don't understand why you would continuously put a product on sale when you can not get it. The past 5 months that I have been trying to purchase this play yard it has been on sale several times. It has been as low as $79.99. Store 7673 in Stevensville MD is horrible. My mother was told they don't sell crib mattresses so she purchased a crib online from Wal-Mart, then I go to that store and find they do sell mattresses for cribs. I have had just a terrible experience with kmart most times I go in there, but since there isn't another store like Wal-mart or Target closer to me I am forced to go to Kmart at times. patricio 12/18/11 DO NOT EVER BUY A PRE PAID CARD FROM K-MART THEY ARE NOTHING BUT A BUNCH OF THIEFS!!!!!!!!!! THEY HAVE GIVE ME THE RUN AROUND AND LIE AND DECEIVED ME FOR WELL OVER A MONTH .THEY REFUSE TO CREDIT MY ACCOUNT FOR A FRAUDULENT CHARGE FROM A MOTEL IN SACRAMENTO.EVEN AFTER I SEND THEM ALL THE PAPER WORK THEY STILL LIE TO YOU AND TELL YOU THAT THEY HAVE SEND YOUA LETTER OF RESOLUTION WICH NEVER ARRIVES. NO WONDER THEY ARE GOING OUT OF BUSSINES. THEY SUCK!!!!!!!! Deborah 12/19/11 In looking at all the prior emails, it still amazes me that people will always take the time to gripe when things do not go their way, but rarely do they ever take a moment to compliment an employee or the store when it is deserved. And do not try to tell me that never happens. I just had a wonderful experience at Store #3563 in Winter Park, FL from an employee named Hasan. He went out of his way to find a piece of furniture they had displayed for me. With all the holiday merchandise, I am sure it was not a simple chore but he kept looking in their storeroom until he found what I wanted. He apologized for the wait, tooked my chest of drawers out to my car, loaded it and was incredibly polite! Come on people....do not forget to thank those who do their job with pride and courtesy. Brittney Jenkins 12/20/11 Hello, My name is Brittney Jenkins I was once a customer at your location in Clinton Maryland on Woodyard Road which I would NEVER RETURN to, I used your layway services there and your staff lost all of my items and just had nasty and nonchalant attitude's about the whole situation like it just was nothing to do have done such a thing, the CUSTOMER SERVICE there is VERY VERY VERY BAD! The manager that was there didn’t show any leadership and she told me that the store was rob until I learn that that was not the case and that this also happened at your other location in Oxon Hill Maryland. Most of the items that had in your layway was not on the shelves and not in stores anymore this was a VERY UPSETTING day for me I cried knowing that my child Christmas would be very disappointing to him knowing that the gifts he wanted wouldn’t be there on Christmas morning. I would like to be compensated and contacted By higher management because this was JUST PLAIN UNACCEPTABLE! Karen 12/20/11 My husband and I havea grandaughter that lives in Colorado. We live in Arizona. In October we went on line to order her a halloween costume and a few winter clothes. We had everything shipped directly to her. No problems! The items were received in the time we were told. We thought, this is great! We can do her Christmas shopping this way too. Wrong! On December 13, 2011, we went online to purchase her Christmas gifts. We chose 8 items, placed the order and paid for it. Now when placing the order it asks you where you want the items shipped to. I entered in the Colorado address (just like I did before). Received a confirmation email. I noticed on that email that the items were being shipped to the wrong address!!. I immediately called customer service and asked them to change the shipping address. I was told that there was nothing that they could do because the order was in process. Really? I could understand if a few days went by before I did this...but it was within minutes of placing the order. Ok, they cant change the address, I asked them to cancell my order and I would start all over again. Was told they couldnt do that either because the order was already in processing. Really? The address that everything was going to was an old address that was on my Kmart profile. That address I had changed 3 times. Apparently noone else changed it. I asked to speak to a supervisor and was told that the supervisor was going to tell me the same thing. I said that I didnt care I wanted to talk to one anyway. I was placed on hold for 45 yes 45, minutes!! I never did speak to a supervisor as I hung up and called back. I asked to speak to a supervisor again. Explained the situation to the rep I was talking to. She told me that she would take care of everything, that I would receive another email stating so. I never received that email and nothing was taken care of. Do your employees make it a point to lie to the customers? After not getting that email, I called again. Was told that I would have to wait until I had tracking numbers in order to do anything. Received emails with tracking numbers, called again. Was told that I had to call UPS to have the address changed. Called UPS and was told that the "shipper", which is you, Kmart, had to call and request the changes. So again I called customer service. They contacted UPS with me on the line. Then they hung up. Customer service needed to stay on the line with UPS to do the request. So I called them back. This time UPS said they could change the address, but there would be a $25 charge per package to do it. Let me say this. All 8 items that I ordered were comming from 8 different stores aroung the country. Why? The rep said that he couldnt authorize those charges. UPS said that they could put a hold on the packages at my local UPS station for me to pick up. Great! Now the problem arises that I have to pay to have the items shipped. (the shipping was free online). I have picked up 2 packages and that was on Friday the 16th. I shipped them out with a cost to me of over $30. This particular rep that I talked to said that it was my fault that this happened. Wow...really? How? And this is customer service? Yesterday, Monday, Dec.19,2011 found that two of the tracking numbers were never placed on a hold for me to pick up. They had been delivered. Just dropped off at the door. Was told that one package had an invalid tracking number. That one along with the two that were delivered I will never see. I finally talked with a supervisor yesterday. It didnt do me any good. Was told there is nothing that can be done. The supervisor couldnt or wouldnt tell me why the items were shipped to the wrong address in the first place. I asked to have my shipping charges reimbursed and was told "No". Was told that they could send me a gift card for my inconvienence. Really...a gift card?? Whether I get one or not is left to been seen. All Ive been told is "Im sorry for the inconvenience but there is nothing we can do". This has gone well beyond an inconvenience. This has turned into a total nightmare!! All I wanted to do was change the shipping address. Is that so hard? I am livid over this whole situation, but noone seems to care. Kmart has just ruined Christmas for my 8 year old grandaughter, myself and my husband not to mention my daughter and her husband. Now I have to wire my daughter the money that has already come out of my account from the purchase so she can go buy the items. I dont get paid until 2 days before Christmas!! I want to know why the items were not shipped to the address I requested they be shipped to. I will never shop Kmart/Sears or any of the affiliates again. Thanks for nothing!! Yolanda Castaneda 12/15/11 On Dec. 14, 2011 I went into kmart at 8017 south Atlantice Ave Cudahy ca 90201 store#3337.Ipurchase items in the amount of $159.33 I paid with my debit card and ask for $20.00 cash back the cashier was very friendly i had no issues with her she did her job well. But during her rush to get the line going i hurried and filledout a credit card form and I gave her my ID. I then walk out the store when i reliaze i didnhavethe $20.00 dollars i went back in and inform her she said that she really could'nt remeber if she gave it to me so she had sercuity view the video about ten mintues later i was told that the video showed her giving me the money i then ask to view the video and was told No. I then ask to speak with the manager afer ten mintues of waiting he came and spoke to me saiding that the sercuity said that the cashier handed two ten dollars bills from her cash drawer that it was on video when i asked again to show me the video again i was told No. I was told by the manager tat he was going to call the police i said go ahead. So i ask for a quit check (close down the cahiers line and count the money in the drawer i was told that she had to many costumers) Just what is the store policy regrading an issue like this someone please tell me..... I bet if i was caught stealing and i said i wasn't they sure in hell would show me the video! Well after getting very upset and raising my voice i finally recieved my money. I still wonder maybe i drop it on the way out beacuse i wasn't sure if she gave it to me well because of not allowing me to view the video i will never know.. Tiffany 12/15/11 I applied for kmart and got the overnight job as stocking the shelves. I went in and did all of my paperwork and everything that I had to do and they told me to come in that monday. I went in that Monday night at 9:30 pm and watched training videos all night and stocked shelves after watching the videos and left around 4:30 am. The next day I recieved a phone call from my boss and she said that she did not recieve my background check so I cant work for them. A couple hours later she then called back and said that I could because she recieved my background check. I decided to quit because it was interfearring with my other job and school work, and I recieved a bank card from them thinking that they would have paid me from the night that they made me go in, but NO they did not. I keep checking everyday and it has been three weeks, and still no money. They are so cheap. I deserve my money for them making me come in and watching the videos all night. They made me come in and everything and had none of my information ready like a punchcard. This is so messed up and something should be done. Christie 12/12/11 I went to Kmart in Lansing Saturday night and I had some coupons for Pampers from P&G it self. The lady line I was in had to contact the manager regarding the coupon. Telling me they don't take it but I have taken the same coupon to the Kmart in Steger with no problem. The manager was nasty and told me if you can take it someone else then do that we don't accept these. We also never seen them before. I will never shop at this kmart as long as I live. It's sad that management is horrible to paying customers. I didn't have an attitude. Everything that I had I told her to void everything I didn't want it. I will be calling corporate because of the attitude. I've worked in customer service and things people say now day should not be in the public working. tina 12/12/11 I have been waiting to receive my items since 11/14/11!!!! oh yea did i mention that kmart has already taken there money from my account and then told me because the items still say (ready to ship)which it has been saying since 11/14/11 that i was never charged bulls***. now i have to wait for them to call my bank to guess what.. prove i am not lying. how frustrated i am talking to customer service reps. from different states explaining over and over. all the reps. are just as so uninterested with your complaints all the say is you should get a response in 24 hours dont wait on it. the only thing they email you is a damn survey. dear kmart i will nver order s*** from you again Bruce S 12/13/11 I had a bad experience buying jewelry at K Mart. My wife bought me a gold chain back in June 2011. It broke so I wanted to get a bigger chain, which I knew was a lot more money. I purchased from the same K Mart a 22" 10k Gold Mariner Chain for 899.00 and this was supposed to be 70% off. We took the first chain that we bought to a reputable jeweler. The first chain was supposed to be gold, 10k gold, he told us it was gold plated and not even 10k gold and we paid 230.00 for that one at K Mart. I had him check the one I just bought for 899.99 and he said it was also gold plated, probably worth about 150.00. I took it right back to K Mart and got a full refund. I can't believe a store as big as K Mart, either don't check the stuff that they buy or somebody is pulling a fast one on them. I will never buy jewelry from them again. The manager said "We don't make it, we just sell it." REALLY? Lauren 12/13/11 It sure sounds like false advertising to me. You folks need to unite as one and put all of your data into one big lawsuit demanding action Angela 12/9/11 Same here! Purchased a pre paid card to to online shopping at Kmart for Cyber Monday and they canceled my order due to items not in stock. I have yet to be refunded and called the customer service line, called my local store, live chatted and sent emails...nobody there cares and I am furious! Good luck to everyone, I am tempted to go to the local news!!! Deborah 12/10/11 I want to write about the worst customer service/online ordering I have had with Kmart/Sears. I have written several times about a partial shipment that seems to be stuck in PROCESSING for a long time. I was not even notified and more than likely would never have been contacted unless I inquired about where my order was. Its Xmas for gods sake and was a gift. What is going on here? When I emailed, I would get a response that didn't even address the question that I asked. It was like they were answering someone else's question. When I called to cancel the order I was told they would and charge back my card in 3 days. I was then emailed the same day SORRY too late to issue refund and if I want when it arrives I can return it... WHAT???? at who's cost? I just started ordering on your website and was elated at the great prices and quality of merchandise. I placed 3 orders in less than a week and have to say as a cst rep myself for another company, this was worse experience I have ever had with online ordering and will be the last order I place with your company. I then looked online to see if I was the only person complaining and was surprised at all the SAME complaints. WAKE up, you are losing business left and write. Billie 12/10/11 Why will K-mart refuse to honor sears items (on sale) if they have it in stock? The Bristol Tn store is in the same town as sears. Miah 12/7/11 I did an online layaway a month ago. Today I received an email informing me that they were canceling my layaway due to the fact that they didnt have the items in stock!!! Its 2 week til xmas....and I'm left to run around trying to find these items at the last minute! They offered me no recourse,and completely left me a jam! I find it highlt unlikely that these items cannot be obtained prior to my 30 days!! I will no longer do business with Kmart or any of there corporations! Michelle 12/7/11 I was looking for a dehumidefier and called the store in Westland Mi. To be fair I should state that this was on 12/7/2011. I was on hold for 21 min. When someone did answer they asked me if I was looking for item..... I stated I wasn't and what dept I needed and was put on hold again. 3 min later a young man answered and stated that they were told they would not get the item but someone had said they would get the item the next day and to call back. I asked him if he could call the GC Mi store and see if they had it in stock (other stores will do this for you) and he said one min and the line went dead! I then called the Garden City Mi store and heve been on hold 15 min now......still on hold I feel bad for the K Mart corp and try to give them some business but with customer service like this they are losing it fast. Tammy Butler 12/7/11 I am now through shopping at Kmart. After being the dumpiest department store around they have recently updated most stores. Unfortunately, the customer service is still horrible and their practice of canceling orders you placed online has hit a nerve with me. I recently placed 5 orders (separate) with them and all were canceled due to "not being in stock". Yet, their website stated the item was in stock and available for store pickup. 5, I repeat FIVE orders????? Unacceptable. I placed another order yesterday and received email confirmation and today and the order was no where to be found. Luckily, I have my emails confirming the orders and am now forwarding to the FTC my complaint and their false advertising and what I feel are underhanded practices of canceling orders and then wiping them from the system as they never existed and NOT responding to numerous emails. jonathon 12/8/11 Yes i allways shop at Kmart in twin falls Idaho. In the year 2008, i was haveing problems geting around in my wheelchair electic wheelchair. I was aprooched by a bigger woman who said she was the boss in managment. I did voice some concerns about handicap accessability.Well it turns out when i left kmart, the heavy set woman went over to talk to sharon at the pharmacy, and she told sharen that i was truspassed from the store, that they didnt want my buisness, so sharon called my mother and told her what was going on. I went in to kmart the verry next day. No one have ever said anything negative to me, nor have they told me i was not welcome there. If some company does not want some one to do buisness in that store, well they need to tell me face to face. I am disabled, I am not verry happy about it but try todo my best to live each day to the fullest. I havent had any more problems with kmart, But i will never do buisness with sears. I bought a ringg in 2007 , and one of the diomands fell out, and that company would not onorthe warenty. I had the ring for less than one month. Kim 12/8/11 I am writing to let everyone to be careful when ordering from K-mart and Sears I log on to my account to check the status of my order and other people info showed up on my account there credit card info their name address and phone number also the items that they brought I have contact kmart about this and they have not taking care of this issue I have yet to have someone call me back this happen on Tuesday and now its Thursday and these people info is still on my account I also called and let the other people involve know what was going on. Now I have to worry about if my info is out there on some one else account and if the people would be so honest and tell me or will they use my credit card info or if they stay in the same state I am in would they come by when I am gone and steal my stuff anonymous 12/8/11 I understand how everyone feels I've gone over a bunch of the reviews. I work for K-mart and the reason I'm here is to find out how to get in touch with the corporate office to file a complaint against management. I have worked for them for over a year now, and have not seen a single pay raise. I make minimum wage and the hours are shaky at best. I know about all your complaints and know why certain things happen (at least at my store) the layaway for a penny thing? yea that's because if there is no remaining balance on your account then it comes out of the computer system and then we can't find it. when I run layaway I make sure that I check the persons receipt and they MUST have and ID to claim it that matches. if not then I'm sorry, bring the person who's account your picking up with you PLEASE. The "The sale just started and you don't have any?!" is usualy because k-mart has sales all the time, every week. some things have been on sale for weeks. maybe not at the price advertised when you see it but the day before it could have been reg price $19.99 last week $15.99 and this week $12.99 well. people who came to the store got the jump and bought them when they were not advertised. then the problem is we're not told when the next shipments are coming in, or what's on them. no matter how many times you ask me I REALLY don't know. I don't have access to the shipping manifest. that's the managers and the receiving managers duty. do things get bad during the Christmas season? yes they do. if people shopped earlier then we wouldn't have the problems we do. the layaway department has been filled to bursting capacity since October. no it's not the best system, I personally hate it. they force me to work in it when it's not even the department I was hired for. which brings me to another point. I work on average in a day 2 to 3 departments for MINIMUM WAGE. and let me tell you it's not worth it. I get yelled at not just by customers but by management. customers wondering "well where is the person who works here? I want to check out NOW!" well then go up front. yea there may be a lines but that's how it works. some nights I have to run 2 registers AT THE SAME TIME! this is ridiculous as far as I'm concerned and should NEVER happen unless I'm a front store manager/supervisor and I'm not I'm a "Grunt" whenever I'm helping people I do everything in my power to make sure they get EXACTLY what they want/need including important information regarding the items. have a new flat screen TV but no cable? then your don't need a converter box, just an antenna. this product it too expensive? here is some alternatives for you. have a situation you don't know how to solve? here is what I have at my disposal and I will give you the best idea of how it all goes together and try and make it as inexpensive as I can. I live paycheck to paycheck. and sometimes I can't even do that. the economy sucks right now. and I still work for this place I call hell it doesn't help that people who come into my store for some reason must open everything to "See what it looks like" seriously?!?! look at the box! the description it right there! if you don't understand what it means or even take the time to try and read it you will know everything about it. people need to stop being lazy as a whole. on both sides of the fence. the consumer and the corporate. I go above and beyond the call of duty to help everyone who comes into my department and at this point I have a fan base. people come looking for me by name, if I'm not working that day they leave and come back another day because they know I'm NOT going to scam them. yea the management believes in the all mighty dollar and they don't want us to go into a lot of details with people. I've been told you just need to get them their stuff, ring them up and get them out. seriously? I've been yelled at by management because I "talk to the customers too much" isn't that what the job is about? if someone has a question I have to answer it. if they have 100 questions I have to answer them, regardless of how long I take with a customer there may be other people waiting but I give everyone the same attention so try and be patient please. and as for the star rating here I give myself 5 stars because I am the best at what I do. as for the company itself. -3 stars. Leann 12/8/11 The Kmart management in Lewiston Idaho is very puzzeling to me. A large Walmart store just moved across the river to Clarkston Washington and we have a Kmart and a Shopko store left. If the store manager (Louren) of the Kmart store was any kind of a manger she would be making so much money for Kmart right now. My observation as a customer for some time now, is that she is very grumpy to her employees and doesn't come out of her office unless she is wanting to be mean to someone. Motivating her employees is not in her bag of tricks. It looks like she has worked there forever and is burnt out and perhaps needs to learn or use some skills that would get the employees and the customers excited about being there. This would be the time to capitalize on the business that used to be walmarts. I do not want to drive clear over to Clarkston to Walmart but I can't bring myself to go to a store that treats their people like she does. I know there are people out there in this valley that could and would be happy to make your store a success without any cost to your company. Too bad you don't fix this problem and make yourselves some money!!! Britney 12/9/11 My husband and I had a terrible experience with customer service . The associates dont know how to treat customers , they are rude and dont know anything about customer service , professionalism ,people skills . We asked a associate that worked in the clothing area if she can help us find an item . And she yelled out no. and walked out. This happend in store 3475 killeen Texas. They need to fired people . K Overman 12/5/11 Visited the Norfolk, VA Tidewater Drive store on 12/4 seeking an item in the Sunday newspaper ad flyer and walked the whole store looking for it. It was about 2pm. The store had light traffic. I didn't see any sales associates on the floor in my tour of the store. I stopped by customer service to ask where I might find it. The customer service associate said they didn't know and offered no further discussion or assistance. End of story. shawn wilson 12/5/11 Im writing because everytime i call the kmart store located at 7424 e.washington st. Indpls.in 46219 i get the same answer the hiring manager isnt in or shes doing payroll or wait till the other manager comes in or wait til tomorrow so i wait and call later or the next day and day after that and its the same thing no manager or hiring manager this is been going on for months. Could u please take care of the problem thank you 3174425348(shawn wilson) Stephanie 12/5/11 I am a very unhappy customer. I ordered a product from kmart.com for store pick-up. They sent me an email saying that the item is no longer available at that store, but when I look online now, it still says its available in the store. Now they are telling me that I would have to reorder my item and put a different store on there. I ordered my item when a great deal was out, and that deal ended on 12/03/2011. If I reordered it, then I wouldn't get it for the price I had with the deal. Why should I have to pay more now, when the store said they originally had it in stock. Why couldn't kmart ask if i wanted to pick it up from another store. It would save your customers time and money. But now I have to go and reorder the table that I was suppose to be picking up today. Kmart has the same products of another store, but for less. This is making me not want to get my furniture from kmart any more. melissa 12/5/11 I decided to take my ring off of layaway to pay for my kids Christmas, and the lady said for me to just pay it off and than go and get a refund so that I didn't have to pay a cancellation fee, I ended paying 598.28 cents in cash and 48.74 on my credit card. The cashier refunded me the whole amount back onto my interest credit card. And now am told I have to wait till the credit card is refunded just to buy back the ring and charge me again this is bs. Now am going to be charged for it again for all the money I have already paid onto my card. Am pissed and it caused me to have no money and my pge shut off. Tradell Black 12/3/11 I have been getting the run around from several different K-Marts. Tring to order twin beds for my daughter for Christmas. Called the store who said they had it in stock placed it on layway online after only to recieve a email later saying they dont have it. I got to different stories as to why they canceled my lay away. One the have it but didnt notice that it was on layway already and the other was that they had it but it was in the wrong color. Kmart.com gets two thumbs down right now and if my daughters Christmas is ruined because of this i will be contacting my lawyer and will start a class acting suit. I am pretty sure people will sign up to join. S. Kelley 12/3/11 Kmart has quite a scam going on. Every time someone goes to pick up their layaway items, even if it has been paid in full online and you have a receipt that says $0.00 due, they insist that the balance due is one cent. Imagine how those pennies could add up! I protested this and was told that it is to protect me, because anyone could come in and pick up my layaway! How's that again? Couldn't anyone walk in and pay a penny too? Did not make any sense to me! It usually takes them about 1 hour to find a layaway item when you go to pick it up, too. About 4 different employees came up to me intermittently asking me what my item looked like. Do I really need to explain what a set of golf clubs looks like? Hello? They finally gave up this time and went and got my item off the floor, which looked nothing like the item I ordered online. Never, never again! As I was leaving the store, I felt sorry for the poor folks in line ten deep at the check out counters up front where 3 cashiers were working the Christmas rush! Kelly Conly 12/4/11 Went to three different K-mart stores to buy one of the Christmas Trees advertised as on sale for $139.00. None of the stores had them in stock. Today, December 4, there is an ad in the paper for the same tree at full price! Amazing how they got supplies in since Friday afternoon (when I was told there would not be a shipment until Monday, December 5) so that they can sell them for full price now! kendra 12/2/11 if i could give less then 1 star i would i will never go back to k mart again i had my baby Christmas in layaway and they put it back on me cause i was late on the payment they didn't tell me anything that that would happen i went to get it out and they said it was put back i had till Dec 28 to get it out and they put it back on Nov 27 i ask for my money back and wouldn't give it back all k mart is out for is to take poor peoples money it hard enough on us to get money and allot of us have to let bills and stuff go around Christmas time just so we can give our children a Christmas it isn't us that have to suffer it the children and k mart don't have to worry about anything they don't see the hurt in the children's eyes so for now on im going to go to wal mart i use to like k mart and whent there cause wal mart treated there employees like crap and i thought k mart was better but at leas wal mart no how to treat there customers it supost to be the customers always right satisfaction gantied huh what a joke so i hope k marts happy im going to tell everyone i can about them and what they did and advise them to not go to k mart I HATE K MART Rena 12/3/11 If I could give a ratting of 0 to negative stars, I would. I HATE Kmart. I will never shop there again. This is the second time I have placed an online order with them only to have it cancelled. When I call "customer service", they cannot provide me with a reason why the order was cancelled. Reps don't even speak CLEAR ENGLISH! If I cannot understand you, how can you solve my problem?! My credit card is good and I placed the order for items that were in stock. If you cannot operate an estore properly, then my suggestion is to TAKE IT DOWN! Customers, run from this site. I'm telling all my friends and co-workers to steer clear of Kmart. They have lost a customer for life! Christina Schmittle 11/30/11 I ordered a tree on Black Friday through mygofer.com. I received a confirmation e-mail stating my order was being processed and I would be notified when my order was ready for pick up. Five days later I received an e-mail telling me you have cancelled my order because the tree is no longer in stock! SERIOUSLY! I ordered it while it was in stock!! Your only offer was for me to drive 1.5 hours away to pick this up. You couldn't ship it to my store, or to me. I have to drive to it -- for your screw up!Another K-Mart store just informed me you policy is to has these items ready for pick up in two hours if they are in stock. I will NEVER use K-Mart.com again! Christina, Rock Hill, SC Lauree 12/1/11 I believe my debit card information was scanned at the Kmart in Merrillville, Indiana. I also believe the older woman in front of me had her info stolen also. I have talked to the store manager about this but still have yet to receive a phone call about it!!!! The kmart employee seemed to have everyone swipe their card more than once and a week later I checked my bank account to find 827.00 in debit card transactions done in Michigan and North Carolina. Be very careful when shopping there!!!! I for one will never shop at Kmart again!!!!! juli 12/1/11 -Dec 2, 2011 Place is horrible!!!!! No body speaks English and lay away only had 1 person for 2 lines. Waited atleast 45 mins. I went to pick up an online item i reserved. I even called and complained 3 times while still in line. They never sent anybody to help move the line.I walked out and didnt buy crap.I hate this place and the people who work here are worse. Never again will I go there. I think a total of 2 people worked in the whole place. This was. At Hialeah 33013 location Starr J 12/1/11 I am not a Kmart shopper this is not only my 1st, but my last time shopping with them. On 11/19 they had a sale bogo 50% off toys I ordered some toys , one being a batgirl doll for my niece for $7.99 .Well my order came in and they sent my a batman submarine (so not the same) so I call their customer service and the person told me they will have ups come pick up the wrong item and send me the correct one. She tells me she needs to charge me for the item and then I'll get a credit when they get the other item back, I wasn't happy with it but she really wants this doll. So the agent proceeds to tell me the total is $22, I told here no that is not what I paid for the item and that it was unexceptable . She then tells me she'll just do an adjustment for the price difference and the shipping, so I asked her what was being charged to my card she say $7.99, I agree to that and give my cc nbr. I then get the email of my order and low and behold I was charged $22. I then get an email stating that in 3-5 business days I'll get a credit for the overcharge. So they are now holding $30 of my money for an $8 item. And they are treating me like this is my fault, they will never get another penny of my money. I'll go anywhere else and spend 150% more just to avoid this company robert miam 11/29/11 plain and simple this company is so screwed up they couldnt tell you right or left.they sell there out sorces to other countrys.and they wonder why we dont have jobs here in america this is a prime sorce.of what we are as americans are not greedy stock holders that do what they want. C-L Carter 11/26/11 Jaclyn Smith Traditions Midnight Clear 18ft Lux Bead Garland Color: Metallic Sterling Item # 009W002158463004 kmart =1-866-562-7848 + 4 // 1-800-349-4358 On Thanksgiving, 11-24-2011, at 11:00pm EST I tried to place an online order for (4) Four of the following: Jaclyn Smith Traditions Midnight Clear 18ft Lux Bead Garland Color: Metallic Sterling Item # 009W002158463004 HALF PRICE [from 2.99]... sale:$1.49 BUT… Kmart website would not let me do it. So, I called to place the above order instead. When Ebony W. [your Agent ID 17734] placed my order it came up $1.34 each x 4 items ordered = $5.36 subtotal + $4.99 s/h + $1.06 tax = total $11.41. THEN when she enter my credit card and personal info the shopping cart charged me the full of $2.99 each. IT WAS NOWHERE NEAR THE MIDNIGHT DEADLINE…YET BUT REVERTED BACK ANYWAY. NOW I am totally housebound-can not get out to shop, live alone on limited disability, and have no one to drive over 20 miles to the nearest KMart to get these beaded garlands that I have been searching for for weeks. I AM NOT AT ALL HAPPY WITH KMART PROCEDURES; BUT EXTREMELY HAPPY WITH EBONY. DEAR KMART REP, I AM RESPECTING A RESPONSE FROM KMART TO SELL THESE GARLANDS TO ME AT THE TOTAL COST OF $11.41… [$1.34 each x 4 items ordered = $5.36 subtotal + $4.99 s/h + $1.06 tax = total $11.41]. THANK YOU VERY MUCH. ========= ========= 11-25-2011 @6:07pm est SPIKE [tried to order again via Kmart’s got a problem team] TOTAL COST OF $11.41… [$1.34 each x 4 items ordered = $5.36 subtotal + $4.99 $5.50 s/h + $1.06 tax = total $11.41 $11.96] CONFIRM #299448801 @ 6:41pm est ========= ========= 11-26-2011 @ 12:56pm est = transferred to 1-800-349-4358 = email was wrong… Maya #612416 I STILL AM BEING CHARGED THE FULL PRICE AND I DO NOT WANT THIS ITEM… MAY AGENT #612416 SAID AS SOON AS SHE GET THE TRACKING ORDER IN 3-5 DAYS, SHE WILL HAVE THIS PACKAGE ORDER RE-ROUTED AT UPS TO RETURN TO KMART WAREHOUSE… THEN IN 3-5 DAYS “I” WILL HAVE TO CALL BACK TO CHECK IF MY CREDIT CARD HAS BEEN ISSUED A CREDIT… [note: see the two email Maya sent me today… both are exactly the same… go figure…] I AM SO NOT LIKING KMART/SEARS AND WILL PROBABLY NEVER, EVER SHOP WITH YOU ALL AGAIN. I HAVE BEEN HOUSEBOUND FOR 12YRS. LIVE ALONE NEAREST KMART OVER 25 MILES AWAY I DO NOT LIKE BEING CHEATED THIS WAY… I PRAY CORPORATE CAN SLEEP WELL NIGHTS AND NOT HAVE PROBLEMS LOOKING IN THE MIRROR… MONEY MEANS MORE TO YOU THAN PEOPLE… SIGNS OF SATANIC TIMES… maybe we should make a class action suit 11/27/11 I can't find the words for my disgust for this company, they never have anything in stock that is advertised. My wife and I went into the hazlet NJ to buy an outdoor christmas decoration. We got there when the store opened on the day the sale started only to find out the item is not in stock. I asked the manager Jason how could that be the sale just started, he couldn't answer me. I then asked if more were coming, he got nasty with us asking a question he said no more were coming in. So I asked can you sell us the floor display since you don't have anymore coming in he said no. I told him I don't understand you have an item in your sales paper thats not in stock and no more coming in don't you want the sale. No wonder the company is in bad shape. Andrea 11/27/11 It seems Kmart has lots of complaints. It is no wonder why they have to close some of their doors. Customer Service seems to be a big problem. Customer Service is everything. Without customer service, no customers. Without customers, no business. No business, NO JOBs. I have been trying to buy to computers for 3 days. I placed the order online and had it shipped to store (only option available). Someone in Kmart canceled my order; no phone call, email or text to tell me. The closest Kmart stores to me is well over an hour away. Now I am without computers (Christmas gifts for my kids), and the money is tied up on the credit card until the credit card company receives the ok to release the funds. Kmart & Sears need to learn how customers work. Treat customers right, they will return; treat customers wrong, they will tell everyone and anyone who will listen about the very POOR service they received. Word of mouth is the best advertisement a business has. Word of mouth gets around quickly, plus it is FREE. Now it is up to Kmart to decide if the advertisement is going to be good or bad. I now have no Christmas gifts for my kids and I am going to have to spend my money somewhere else. Not all of my kids were getting computers; I have a four year old that is to young for one. So instead of shopping at Kmart for her gifts (which I was going to do when I was going to pick up the computers), I now will have to do somewhere else as well. How sad that Kmart cannot put their customers first. Tina Keplinger 11/25/11 Today is the Black Friday Sale and I was one of those who waited in the cold to purchase a electric mahogany fireplace with media console for $149.99. They didn't have them in stock but it is in the ad, neither will they give a rain check for when they do get them in stock. To me this is false advertisement. I stood in the cold weather for 1 hour for someone to tell me they don't have it. Frustrating!!!! Cheryl 11/22/11 Why is K-mart still standing? They are the very worst at everything. Natalie 11/22/11 I am currently an employee at the K Mart Pharmacy in Tallahassee, Florida! Before getting working with a certain individual, I was told not only by other Pharmacy Staff, but also store staff and even customers complaints about this Pharmacist! I wanted to base my own opinion about this person myself so that's what I did! Well, it turns out that everything that everyone was saying is so true! This Pharmacist is lazy, he doesn't want to answer the phones, he doesn't want to help fill prescriptions, he doesn't want to ring out customer's if need be! He feels as though he can't run the store himself! Which the pharmacy is not a busy store at all! He has already had another Pharmacist, and also pharm tech retire the same day, (what a coindence). Not only that we have had so many transfers till it's rediculous. Not only that, I got another job on the weekends, he get's mad when his worker's decide to get another job, like he's paying the bills. What a joke! If you are in Tallahassee, Florida make sure to try not to come to this Pharmacy because Todd Siegler is the laziest Pharmacist that I have ever seen! Poorly treated Customer (Ottumwa, Iowa) 11/22/11 **I'm being extremely nice giving 1 star** I get that people need to work and I get that K-mart needs employees to run their stores... Here in the only K-mart in my town they have a limited amount of good employees who unfortunately can only do so much, I have witnessed them being belittled by their supervisors, managers, assistant managers.. Those who run the customer desk upfront and who have some sort of say of other employees are awful employees... There is a b.... umm a female who works at customer service who is older maybe mid 30's, heavy set, messy/curly blonde hair, glasses who is extremely rude and extremely racist... People of different races, cultures, color, languages, beliefs go there.... This is something that she has to learn to deal with if she doesn't like it she should just go crawl under a rock... If I am a customer, I am paying with money I deserve to be treated with respect... My money is worth as much as someone the same color as her!!! Thanks to the customers she has a job!!! Victoria Stone 11/21/11 i started working for the rice lake Wisconsin Kmart, and have only received one check as of 11-22. i started two months ago. they say my check is coming and yet i dont see it. i cant get a hold of anyone, and the managers at my store are saying it will be another three weeks before i get my check. Thomas S 11/19/11 I wanted to pay for my goods at the cashier line but only one teller. The supervior wouldn't call for another checker I waited 10 mins. The situtation got to me I put the I items back on the self & left. I witness employees & manager making small take in the back of the store. Come on folk small talk is later take care of your customers. I never going back to K- mart in Plateville ,Wi. tina 11/17/11 To the Kmart in Greenburgh,ny and Manager Brian. It is the worst. I placed a layaway in that store. I was told when payment is due I would be notified by phone or text message. I call to check on my layaway and it has been cancelled. Then they tell me I its a cancellation fee and that the money I put down is gone.So I spoke to an employer who stated everything was put back but if I come and talk to the manager its possible to get my stuff back. Yeah right!!! I spoke with the manager Brian and he said well thats too bad and hung up the phone. I hope he doesn't do that to all your customers but you guys have definitely lost my WHOLE family as customers. Never again will I do layaway!!!!! Brenda 11/15/11 They do not deserve even one star!!!!!! Went to Kmart and bought a pair of blue jeans for my husband. I paid 12.99 and with tax is was 14.03. Within an hour I returned them. The clerk asked my drivers license number ( why? I had the receipt) She gave me $12.99 back. I stated to her I had paid sales tax. She said this is the sale price. ( Duh, I know) I said I had paid 1.04 in sales tax and wanted that back as well. She said, You will have to take that up with the manager!!! What? They are slow as is. Why can't I get my tax back?? I know its only $1.03 however, its the principal of it. I was not spending any more time there. I had stood in line at the customer service desk and when I purchased the pants I stood in line 18 minutes. Of course, one register open. I googled the corporate number as soon as I returned home. Called them and a very rude women answered. I told her my problem and she signed and placed me on hold. A lady came on and I told her the problem. She told me, go back to the store and talk to the manager----I can't help you! She was rude and very unpleasant to say the least. And I was too!!!!! I will post on every site the Kmart in lancaster SC sucks! Autumn 11/13/11 I was at a Kmart in Ohio and was shopping for my pregnant sister. I found a baby swing that I wanted to get and beside the picture of the swing it said "was 59.99, now 44.99"(directly in front of the item). I was estatic!I went to the check out and it rang up the original price. I told the cashier that it said 44.99 on the tag back where I picked up the product it had a lower price. The manager came over and I took her back to see it and she said it was a mistake. They made me pay the full amount on the swing and the sign had been removed before i got back to the tag again to take a picture of the proof. Completely dissatisfied with this visit and the rudeness of their "customer service" Nancy Z 11/11/11 I have had three (3) aggravating experiences at our K-Mart, McKnight Rd, Pittsburgh, Pa. After the 2nd visit to K-mart and the service desk they gave me a $10. coupon for merchandise (Health, Beauty or Grocery) I tried to use this last night and purchased $34. worth of cosmetics. The cosmetics were buy one and get one at 50% off. I presented my $10. coupon (no limit on purchase) and it was denied because the products were buy one & get one 50% off. The coupon stated I only needed to purchase $10 or more but since this stipulation supposedly was listed on this coupon it was denied. I left the cash register and all products, coupons, etc. mad and told the manager he would "never see my face in this store again" - his reply to me was "have a nice day" - I feel this was a very petty move on K-marts part especially since there is so much competition out there. I took my business to W-Mart this morning. Very poor customer service, poor management and untrained help. Megan 11/4/11 I went to Kmart around 6a.m. looking for their 2 ton jack kit that was on sale $20 off. It was out of stock so I went to the register and asked for a rain check. The cashier had no idea what to do so she called the manager. He said that they can only give a rain check with the item and to come back when it was in stock and let customer service know. This didn't make any sense to me but they didn't give me any other choice. I go back a week later and customer Service argued with me about when I was there to buy it because I said it was the last day of the sale and I work at night so I was there when customer service was closed. She said the sale ends at midnight. Okay? I was still there while it was on sale and there weren't any in stock and I was misinformed about the rain check. Customer service said the manager should have given me a rain check that night and refused honor the price. The same manager that night also didn't know anything about what was on sale. I bought a bag of apples that were supposed to be on sale but registered at their regular price. The cashier didn't know anything. The tried saying that price was for clearance apples of which they had none. The sale was clearly obvious. Not the first time I've had problems with Kmart but they will be the last because I will never go back. Poor customer service, poor employee training, poor pricing system, no responsiblity Rita Russell 11/5/11 My husband and I have been trying to buy a 32" tv with DVD for the last week. It was in the Sunday flyer. We went to the Clearlake, Springfield, Il. store on Monday and they had no TV. We called the Wabash Avenue store and were told they had four. We went the next day and they had four of a different model. They had none of the sale TV's and said that they never had them and didn't know when they would have them. What good is it to advertise a low price on non-existent merchandise? We used to love K-mart. Not any more. Linda 11/5/11 My husband and I were sent to the St. Albans, WV Kmart from our local Kmart to purchase a television. The salesperson called ahead to confirm the item was there, in fact she was told there were 3. When we arrived there were none. The manager, Ralph, made us 2 seperate offers (on other televisions). We agreed to the first and then he turned around and changed his mind. So, then he made a second offer on another TV. We agreed to that and went to the register to pay for the television, then he proceeded to call(on the phone) and change his mind a second time. Needless to say we left without a television. I did not make a scene, but I did call to tell him that we were unhappy and he treated us wrong. I ask for his last name and he refused. He said I didn't need it! I feel a company is no better than its imployees. So this experience tells a great deal about Kmart!!!! Pissed Customer 11/7/11 harrison Ohio store manager is the biggest jerk I've ever encountered in shopping. I stopped going in this store a few years ago, but went in 11/6/11 for the friends and family sale. He was so busy belittling the employees, and being rude to customers who wanted to know why the discount wouldn't come off, I left a cart of over 300.00 of merchandise at the register. I will NEVER GO IN THERE AGAIN. He also needs to take a breath mint and get his nasty teeth fixed before he speaks in anyones face again MPotter 11/8/11 If I could get a Supervisor to call me back It would be a miracle....I have a serious problem with an order and I was directed to a chat with a person who could not even find my email address!! If A 0 Stars could be given at a company, that is what I would give!! I asked to speak with a supervisor and I got the 800 number....Is no one supervising the people they have servicing customers??? I have one last recourse....Walmart and target take cash don't they!!! That's where my money will go this year!! 11/8/11 I needed to refill a prescription and hoped to do so by phone. I called the Penn Plaza KMart general number 12 times and was disconnected 11 times without ever speaking to anyone. It sounded as though someone was picking up the phone, putting it on hold and then picking up to disconnect. The one time I did get an alleged human being to answer; first he did not even say "KMart." He picked up the phone and grunted. I asked if this was KMart and he grunted. I asked for the pharmacy and he grunted some inaudible response in a questioning tone. I had to say "Pharmacy, please" several more times before being transferred and disconnected again. I finally went to the store and was told they would have to check with the IT Department and would look into the matter. What is truly sad is that the folks that work in the pharmacy are great people who do their jobs really well. As far as the rest of the employees are concerned, one is left to wonder. Tiana Wheeler 11/8/11 Hello To take the time to even write this email i have to be upset on Saturday i placed a order# 283132542 for Just kidz saxophone and a just kidz drum set and a separate order for a Cars tent thats another story. i thought the ordering process was fine everything seemed to be in stock because my order was placed the next day i received a email stating attention needed for kmart order my order had been canceled because the items no longer available how so if my order was placed anyhow i went back online to replace the order yet again order placed #279264763 with no problem also had a agent named Rinalyn. C who confirmed items were in fact in stock.I received a email later that day stating again my order canceled because the items were no longer in stock i would really like the items to be shipped to me at this point because as of 11/07 2011 8:47pm pt i still show i am able to place the order for those items.On the other story the cars tent received email 11/06/2011 stating ready for pick up went to kmart 5850 s Vermont avenue la ca 90044 on 11/07/2011 to pick up tent. when i got to customer service there was a small line but it was nothing i proceeded to advise the sales rep about my order she asked for my name pulled my order and got on the phone and yelled some codes and hung up she didnt day anything i said so i wait to the side she stated yes i waited 10 mins then the other sales rep pick the phone up and yelled again in the phone that same code i then waited another 10 mins i was getting a little upset so i asked what was going on she the rep stated they cant find your receipt im thinking for the last 20 mins you have been looking for my receipt come on now. I ended up waiting from 6:44-7:27 waiting for this ready to pick up item i work 5 days a week 9-6 and dont have alot of free time so i shop online i spent more time waiting for my ready to pick up item then going to the store and just waiting in line and buying it i am so disappointed in the service and this was the first time going to this kmart as i just moved in this area. i have a kmart gift card . which i used to place the order with please send items to 3435 wilshire blvd ste 2010 los angeles ca 90010. i appreciate your time in this matter also i email mran@customerservice.sears.com which was no help at all does the BBB need to get involed for you to assist the customers like they are suppose to be assisted and not just given some kind of generic response Tiana Wheeler Kendrick 11/2/11 I would love to see Kmart price match Walmart prices. I see Flat Screen TV w/DVD Player 32" at Kmarts $289.99, Walmart 32"w/DVD Player $228.00. Would love to buy this at Kmart. Love shopping at Kmart. Where will I be shopping for a 32"? Jane Doesling 10/31/11 If there were an option for zero stars I would have clicked on that! Your company is the most poorly run company in the United States, perhaps the World. You don't care about your customers, there is nobody on the salesfloor in the evenings and your store managers are all idiots. Seems that when you went bankrupt, all of the good people left. Or maybe you tossed the good employees out to cut costs. None of the Kmarts in my area are ever busy. I was there two days ago in the Mt. Pleasant store. The store looked pretty good, but there was nobody around to help. Your company used to have great service about twenty to thirty years ago. Now you guys are just the bottom of the barrel. In the last thirty years, your company has gone from "top-notch" to the worst ever. The executives that you hired in the mid 90's were not experienced and did not have the customer in mind. Why don't you guys just quit while you still have a shred of common sense left?? completely appalled 10/29/11 the customer service is good at the k-mart in riverton wy but the manager Bruce there is unprofessional and rude to not only his employees but the customers as well i have been hurried off by him while trying to ask a question about a sales product and have witnessed him on several occasions yelling or talking down to his employees Kmart Corporate needs to evaluate this guy no wonder this kmart is always under-staffed Karen Green 10/25/11 I used to work at the KMART location here in Little Rock, AR for 11 years. But quite in June 2011 because I had problems with the store manager. But that store manager is no longer there. So I am trying to go back to work since that store manager I had problems is no longer there. But there is a problem because they put a code in the computer that I was terminated. But I was not fired I just quite becasuse of the store manager. I would love to go back to work there because the people I worked with I got along with and enjoyed working with them. Name: Karen Green Email: karen_green@att.net Ken B 10/27/11 I recently ordered a gift card at Kmart.com. I knew they would give me a hard time because I had it sent to my son's address in the states. I will be visiting him soon. I sent them an email explaining that I am out of the country and this has happened before and that I was confirming via email that I did indeed place the purchase. They emailed me back saying I would have to call them to confirm the order. I wrote back: "Kmart sure goes out of their way to make things hard for the consumer! Tell me why you are waiting for my credit card information to be verified. I paid through PayPal. It is their responsibility to do this. You don't even have my credit card info. I never provided it to you. If you look back in your records you will see that I bought gift cards in the past and had them sent to the same address as this one. Are you that disorganized that your Account Services department would rather spend several phone calls then look on the computer to see previous sales? If they don't have these records available, why not? Kmart service needs help! If you can't work with your customers better than this, you can cancel my order and never have to worry about me ordering again or even setting foot in a Kmart store." Laurie 10/16/11 I was picking up a layaway in Lansing, IL and because the rewards card was used it was in husbands name. I had the receipt but he had to pick it up. I brought him in with his oxygen and wheelchair, paid for the layaway and returned everything. I am also moving all of our prescriptions. DO NOT SHOP THERE. They hire a bunch of idiots. The personal manager was there and I still couldn't pick up the layaway, oh did I say I used to work there. I will shop at Walmart or target and get my scripts from Walgreens. I was only going there to be loyal we see where that got me. Florence 10/14/11 Although K-mart has been authorized us as vendor of Body Suit; I still thing it is valued to get approval from others company since whom leading world market. Hope it will be a good appontunity for us to setup relationship. ricehei at gmail.com J. LaRay 10/6/11 I have been to K-mart store 4743 twice this week...I must say this store is poorly run the sale prices are never given and you find out later you were charged the regular price ...was down there today Oct 5th 2011 and they did it again but I caught it So while I was in line while the girl went to check the price again. People in line started talking about the things that had happened to them too ...I am afraid to go back some of the stories were scarey The way jobs are today why do you put up with people running a store so poorly I would look into to this if I were you this used to be a great store until Sears took it over now it stinks. Will think twice about going back I talked to the girl at the desk she was talking to someone on the phone ...and I bet it had nothing to do with the store. She gave me poor excuses about what was happening to me like she said maybe the sale was over I said no the girl at the reg. said I was right and the sale price was right. So these sale prices for the week were never programed into the reg. People are getting cheated...if this continues I will contact someone higher up. Amanda 10/4/11 Pikeville, KY.....I must say, this policy you have about not being able to exchange an item without a receipt is completely ridiculous!!!!!!!!!!!! My husband received a pair of pants, 2 belts and some shirts as a gift from his mother. He needed different sizes in the pants and belt....all I simply wanted to do was exchange them for a different size, and just because I didn't have the receipt I was told by the cashier who was working at the service desk "I don't know what to tell you." When I asked for the manager, she paged him and after about 15 minutes of waiting (with a 5 year old and a 2 year old), he called her back, she turned her back to me and talked to him in a whisper. Then about 10 minutes later a lady walked up to the service desk and said that the manager had sent her up to deal with my problem (she was just another cashier, no management title was named on her badge) and she basically sugar coated the same thing the other girl told me. So now my husband is stuck with pants and 2 belts which totals 48.00, that he can just sit and look at! It's RIDICULOUS!!!! I will never step foot in another K-Mart store!! Wal-Mart will be my store by choice from now on!!! Mindy 10/5/11 I live in Ohio and went to a local store here in Harrison to ask for a donation for our local elementary carnival. I was told to drop off some paperwork. I did this, and the manager didn't call me. I called 1 week later to follow up and the manager of the store snippily told me he hadn't seen it. I took the information to him again on that night. He said he would submit it and let me know. This has been 2 1/2 weeks now. I have called the store and he has been nothing but quick to get me off of the phone and tell me he hasn't heard anything. He will check. When I called corporate today, they put me on a line stating they do not donate things. Why couldn't the manager have told me that???? That would have saved me time, gas money and energy trying to jump through hoops to help out our local school. The manager does not have a happy staff and they all just said "Good luck" when they said I had to speak to him. I really wish this could be addressed in a better way. SUE ARAKSON 9/29/11 I was insulted and name called by a security agent at the jersey city on route 440 store sunday afternoon around 2pm. The security agent was a african american. as we walked out of the store with the shopping basket there are no gates or signs saying you cant remove baskets, I am disabled and use the basket to lean on and carry my packages to my car. this agent ran after me yelling hey you, hey you, the one with the limp, you cant take the basket from here. i was appalled it the ada hears about her she will be sued as well as kmart, so i didnt answer they she yelled ass hole. my son and i turned around and said who are you calling an asshole, she said i didnt call you an asshole i said some people are assholes, i said as in me? she just shook her head.i cant beleive you hire people with such prejudices and i will never shop there again. Cali 9/22/11 I will never shop at K-mart again. My son got a toy for his birthday that had a one star review because it was dangerous. I tried to return it unopened and didn't have a reciept. They said they could not even exchange it. I never was a fan of K-mart for their poor customer service and will never be! MARY MASILLO 8/8/11 yOUE nEW yORK tARRYTOWN sTORE AND co-op CITY STORE bRONX nEW yORK NEED MORE EMPLOYEE TRAINING ON HOW TO INTERACT WITH CUSTOMERS. fIRST THERE ARE NO HELP ON THE FLOOR AND WHEN YOU ASK mGE WHY THEY TELL YOU THE pOWERS tHAT bE CUTM EVERYONES HOURS BY 4. tHE MORALE TOWARDS CUSTOMERS IS NONEXISTENT. I AM SENIORM CITIZEN WHO WALKED 8 AISLES IN YOUR tARRYTOWN STORE LOOKING FOR fOLGERS SALE COFFEE. i TOLD mGR i COULD NOT SEE ANY HELP ON MY TRIP AND NOW WOULD SHE SEND SOMEONE TO GET IT BECAUSE i WAS NOT ABLE TO DOM THAT WALK AGAIN. sHE POLITELY TOLD ME SHE HAD NO ONE SHE COULD SEND CAUSE HOURS WERE CUT AND ALL WERE ON REGISTERS. I USED TO LOVE YOUR PRICES (STILL DO) STAFF AND STORE ITSELF, BUT NOW ITS DOWNHILL BETWEEN CUSTOMER SERVICE AND CASHIERS WHO ACT LIKE THERE DOING A FAVOR TAKING YOUR MONEY. gO TO TARGET AND WAtch them for one day. plenty of red jackets on floor and cashiers who greet and say have a nice day when your finished. my biggest complaint is that yesterday 8/7/11 at 12pm went to your coop city store in the bronx and asked for folgers coffee i bought on tuesday in the tarrytown store. She said that each store has their own sales. What kind of nonsense is this. yOU GO TO TARGET CHAIN AND ANY CHAIN WILL GIVE YOU SALE ITEM LISTED. TO ME THAT BEING TOO SELECTIVE IN PICKING THE POPULATION THAT GETS THE SALE. TAlk about profiling i am just so dissatisfied with your employees sales and at this rate your profit margin is not going to grow your co. the way you make a customer feel shopping in your store keeps them coming back for more shopping. im thru complaining and i just hope you take to heart the above and makes some changes and treast your employees with dignity and pride because they are the backbone keeping us customers coming back. get off your ceo seats and go around undercover like on tv and see your stores in action. i wrote you two surveys with my email, if you decidem you might want to respond. the coffe think really ticked me off cindy 8/9/11 i recently purchased 3 ac units from the maysville ky store after 2 nights i relized that one was to small to cool the room when i tried to return it in original box with receipt i was told i couldnt the manager refused to take back am i wrong in reading that this item is returnable im very upset especially after spending 900 that he was so rude walmart for me i would like to fill complaint 606 407 2496 yolanda 8/10/11 I would like to know why you are charging ten dollars a year fee to get our medication from the pharmacy.that is wrong Tamara Calvert 9/21/11 I applied for a job with Kmart Stores in Kingman, Arizona, and they stated after waiting a month to hear back that I did not complete the testing with your stores. You have also stated that you have chosen to pursue other candidates at this time. When their are cashier positions open there and at the new Denny's next door that I applied for too. Flying J is partnering with Flying J gas stations and opening a new Denny's Restaurant. I applied with them also and they lost my application and did not have any more to hand out for the opening next month in October. Kingman, I also tried to apply with the Hospice center in town and they are not starting Hospice training classes for another three months also. I moved to Kingman Arizona in 2006 and I have not been able to find full time work here since moving to Kingman, only temporary work and there is no more jobs available to apply for now Kingman. Even though I have to keep looking each and every week, I am a single woman with no children going through a divorce. Are there any opportunities within your company for women with no children or do you have openings in another location for a divorced woman, newly remarried and going through a divorce again, at age 50 anywhere in the United States or Canada? If so, please contact me and I will be contacting Sears Holdings as well to find out why my application was denied so quickly and swiftly with your computer system. Tamara Calvert . . . you can find me on face book under tamara calvert or linkedin as tamara (alnaama) calvert. I would appreciate a written letter of denial for my employment with your company! zelda 8/12/11 kmart is a great plac to shop but if you use the mobile scoters in the store there is not enough room to get around without knocking things down. hopefully that will change because i love when my caretaker take me to kmart. stetson ave kmart in hemet ca god bless zelda Sarah 8/13/11 I HATE checking out at kmart! I get asked if I want a rewards card, I get asked if I want a credit card then your key pad asks a survey question before I can pay. Please do not ask me a bunch of questions, just let me check out and be on my way. Quita 8/14/11 The greenville , tn kmart is so racist, rude management, and under staff. I will inform that everyone that I would go to walmart or a low standard store . I have a lot of money to spend and this kmart would never get my busy nor my respect . lower class white trash Catherine 9/18/11 32 yrs. of service,a devoted employee, who received several awards over the years of her employment. The day that my sister retired absolutely no recognition. So sad. orange park fl 9/21/11 Kmart has the worst customer service in my entire area, even their coorporate office is horrible!! They don't care about their customers and this is the reason they are going under sears is also. People of kmart my advise to you is to start looking for a new job, kmart will be lucky to see another year or so before they are all closed down!!! Mr Bennett 9/20/11 To Whom It May Concern, My 38 week pregnant girlfriend and I were just at your 4225 W Indian School Rd Phoenix, AZ location to return a baby car seat and stroller and were treated like 3rd rate citizens. Upon arrival we were greeted by the male security guard who WAS friendly. He directed us to customer service where we immediately began to receive the WORST CUSTOMER SERVICE EVER! The first young lady told us because our item was purchased online it couldn't be done and proceeded to walk away. The next young lady (Jennifer) told us the same thing with a worse attitude than the first. Neither of them read the receipt that specifically stated we could return the item at any K-mart location. My girlfriend then called the phone number on the receipt and spent over 30 minutes trying to figure the situation out when Jennifer should have contacted a manger before hand. The gentleman on the phone tried to help, but the young lady continued to give us a horrible attitude and tell us we had to send it in ourselves. When we asked to speak to a manager she told us she was the supervisor and she couldn't return the item. We then asked the gentleman on the phone if there was anyone else he could transfer us to for further help. As he was putting his manager on the phone, Jennifer decided this was the right time to actually call her manager for assistance. Store Manager, Mary Pyrles (I believe) came and processed the transaction right away, she was polite and helpful. While trying to shop we saw Mrs. Pyrles walk by. We tried to catch up with her and let her know about our awful experience. Directly behind us was a female "security guard" (with no K-mart employee uniform or name tag) that rudely stopped us and told us we had to leave the area while we were trying to get the manager's attention. She said we were not aloud to be there, but there was a posted "bathrooms" sign for customer and no "Employee only" sign. In no way did my 38 week pregnant girlfriend politely saying "excuse me miss" seem threatening enough to be stopped the way she did. When we finally got to talk to Mrs. Pyrles she sounded very concerned and said she would check the store video tape to review what had happened in more detail. This incident was so upsetting I truly want to give my $163.00 store credit to some one for free so I never have to enter a K-mart ever again. I know there are other K-marts, but it makes me think all staff s as poorly trained as these were. K-mart is a brand and all stores should have the same service and knowledgeable staff right? We felt like a burden on the staff and very unwelcome by most that we came in contact with. My girlfriend and myself are also in customer service and know that no one should ever be treated the way we were. For the rest of my days I will gladly tell everyone to go to any store other than K-mart. Jennifer 9/20/11 About a week ago or more I went to kmart on South 4th street in allentown, pa. I guess that in that in that stores employees are allowed to do what ever they like and treat unprofessional as they do I asked for assistance to black girl I think her name was SHAQUANNA and she just pointed it out were the item was and just kept talking to her co-worker about some one else in the store. Because as I was walking away I could hear the co-worker DEANNA she was cursing and blabing about her intellectual life which I really didn't care but she mad sure everyone heard her I the store. So I walked away being told the item was across the store my question is why couldn't you help me how lazy are to walk me to the item. But as I made my way back into the register their was this short mexican girl who I had to wait on for about 5minutes til' she finished her conversation to the guy at the service desk which did tell to walk to the register twice. So, as she was checking me out for some items she kept giving me attitude and treating me with rush because I guess she wanted to go back to speaking with that guy. So when she got to an item that was miss priced I asked if she could get someone to verify for the price that I thought I would get she gave me this dirty look made a weird sound with mouth and yelled PRICE CHECK. So then this girl walks up which was the same girl that was talking loud which I had seen earlier DEANNA with out even checking said no that's not the priced and walk. Away. I paid off the money to the register girl MARIESELL because I couldn't stand another minute their and left those three girls ruined it for me I will never go back to that store I despise it. Very disappointed Victoria Tressler 8/15/11 Iam writing in regards to the kmart in Burlington NC,,I dont work there but my daughter does, she has worked at this store for 10 years and gets no respect from her manager..she knows that store better than anyone working there... today she went in to talk to her manager (V) she was so upset, he had gave her the job of key carrier and she was to get a raise, now mind you they owe her at least 3 raises that they haave not given her (raise freeze) she has done every job in that store, she has even done the job that men are syppose to do..when they see her doing their job the dont even have the courtesy to help her,she goes on vacation to pa.. they blow up her phone asking to how to do something,her manager calls her his go to girl if he needs to knbow something he ask her,they have no compassion for their employers, Iam ashamed for them, she gives the 110% of herself and look what they do for her..I think someone should investigate half these stores...I pray this does not go against my daughter as she is a good and faithful employ of kmart..thanks cheryl watkins 8/15/11 went to kmart and was told that it you policy not to take coupons that come off the internet even if they are manufactuer's coupons. they were rude, yelling. that just showes you what type of people you hire and the fact that you charg to file an offiscal complaint. no wond you stores in tulsa oklahoma dont want to use your stores. cherylduckworth@cox.net i bet money you never even respond to this 8/18/11 The Kmart located in Huntsville, AL has no air and if by next week its not fixed im calling the news station to report this. This is terrible we are in a heat advisory and the store is extremely hot I came out sweat dripping everywhere and clothes drenched kathy wright 8/20/11 the kmart in lexington treats there cashiers bad they talk to them like they are stupid. the two ladys at the service desk I cant believe they are superviser the names are monica and Debbie they have poor customer service I went threw the check out the two cashiers that was working was jessica and I think the other girl name is Renee monica comes out from the service desk and raises her voice to ask the cashiers if they need change the two cashiers should have slap her on top of the head and the guy at the service desk dont know his name is rude you need to clean up the service desk those 3 have poor costumer service these cashiers ask them a question they want even give them an answer every time I come in there the monica girl barks orders and her and the other lady debbie stands there talking and laughing I feel sorry for any cashier that has them for a boss. Kmart Employee 8/21/11 I have worked at kmart for a year now, and I recommend that everyone shop elsewhere. My coworkers and I deal with so much mental and emotional abuse it isn't even funny. Our store manager screams at and belittles us in front of customers, we have no a/c in the summer and no heat in the winter, we are lucky if we get our lunches and breaks (and we are usually written up for asking for them), and I personally was almost fired over rewards cards. Our managers were telling us to make fake ones to get totals, then threatened to fire everyone when corporate found out, pretending we came up with the idea on our own. We are understaffed and over worked. With no promise of a raise its pathetic how much we are forced to do. I was told out right I wasn't allowed to take a vacation that I had earned. Another employee had been told they got time off, but found out via schedule that management changed their mind once he had already booked a vacation. My coworker was written up over this. Kmart is TERRIBLE to their customers and their employees. Customers are starting to take out their aggression on the workers now, and its making it even harder for us. We do try to be helpful and friendly (I've read that may not be true for all stores though), and management/corporate is where their anger should be directed. I wish the company would just go bankrupt and shut down already, because they are such a rip off. Its unfortunate that our only other option is unemployment... Lynn 8/22/11 I am an employee, well former employee as of today. I used to like the items that kmart sold and I enjoyed going in there. I had noticed after our move between states that the kmart closest to us was lacking in a lot of areas. As I was looking for a second job, I decided to apply to work there part time. At the time I was hired. I had advised them, I had to have two and a half days available between monday and friday and that occasionally I would need to be available on a weekend but not often. I was told that was not a problem. After my initial training etc, I was offered to do coverage for someone else in the school and I hand updated my availability for the manager. I said to keep me on call but I could only guarantee availability that I had changed to after 5 on weekdays. in a month, I have never had a week where I did not have at least two week days where I was working during the day. But, I was lucky and for now my main job was able to accomodate. However, I was called in for a mandatory shift. I contacted my HR person only to be accused of lying. Saying that I wasn't really working my other job. I attempted to contact the HR for Kmart. Only to call India and speak to someone who spoke broken english at best. I personally will be boycotting Sears, Kmart, Lands End and The Great Indoors (yes all the same company), I am not going to put myself through supporting a company that in order to hire a bunch of high schoolers will harass grown adults with children who actually need the job to pay their bills. nelia rocco 8/23/11 I was at your store shopping yesterday, i was harassed by one of your employee, they said i gave her the finger, i just do not remember if i did, because she said something to me that might provoked me. She gave a very nasty looked, I JUST KEPT WALKING and i was at the cash register ready to checked out , and followed by your security guard. And your employee, named Lanie Cuevas, followed the security guard and start screaming and yelling at me, and making a scene. I was told by your security that i was not allowed to go to the store. This store is at FLOWER VALLEY , FLPRISSANT MO. 63033 OR 63031. I CALLED YOUR STORE MANAGER, AND I WAS TOLD THAT THIS WAS CAUGHT BY YOUR CAMERA. I DO NOT KNOW HOW MUCH YOUR CAMERA PICKED UP, BUT THEY DID NOT REALLY SEEN WHAT HAD HAPPENED. HERE'S THE TEL. # OF THAT STORE 1-314-831-0402. I'VE BEEN SHOPPING AT YOUR STORE FOR AS LONG AS I CAN REMMEBER, SINCE I JUST CAME HERE IN THE U.S.I WAS A FAITHFUL SHOPPER OF YOUR STORE. NOW I WAS TOLD THAT I WAS NOT ALLOWED TO SHOP THERE ANYMORE, AT THAT PATICULAR STORE. I HOPE FOR YOUR KIND CONSIDERATION TO DO SOMETHING REGARDING THIS. Sheila 8/29/11 KMART LAYAWAY THEY DO NOT HONOR SALE PRICES ON LAYAWAY ITEMS! I PUCHASED A TABLET ONLINE THRU THE LAYAWAY PLAN AND THE ITEM WENT ON SALE AND kmart REFUSED TO ADJUST THE PRICE????? THE STORE MANAGER HERE IN RICHMOND VA WAS RUDE AND NASTY AND THE CUSTOMER SERVICE PEOPLE WERE EVEN WORSE! I WAS TOLD THAT I HAD TO COME TO THE LOCATION CANCEL THE LAYAWAY FOR A 15.00 CANCELLATION FEE AND THEN REPURCHASE IT? WHY IN THE WORLD WOULD ANYBODY IN THEIR RIGH MIND LOSE 15.00 TO SAVE 10.00? KMART AND SEARS SUCK AND I CANCELLED MY SEARSA ACCT BECAUSE OF IT! THANKS FOR NOTHING, GOT THE SAME ITEM CHEAPER WITH BETTER CUSTOMER SERVICE AFTER THE HEADACHE OF PAYING TO GET THE LAYAWAY OUT, RETURNING THE ITME FOR A REFUND TOOK MY MONEY AND WENT ELSEWHERE! THANKS FOR NOTHING!!!! OH BY THE WAY THEY REFUSE TO LET YOU SPEAK WITH ANYONE WITH AUTHORITY AND THEY WILL NOT GIVE OUT CORPORATE NUMBERS OR DISTRICT MANAGER #'S????? Jody 8/29/11 I work for Kmart. I think these people who's comments I have read, forget that people are not perfect. We, as associates, make mistakes. Also remember, that it is much easier to complain than to conmpliment and for every complaint there is as many happy customers as well. I apologize that these poor people have had these things happen- but kmart on its WORST day beats walmart at their BEST. -thank you. mirsha lopez 8/31/11 Hello, Can you PLEASE help me my husband and kids are disabled. I have contacted Kmart and have been ignored. I wrote to BBB and they have informed me that THEY have been ignored TWICE; Here is the notice from BBB to my email bestmanager27@yaamil.com 562 991 7932. The 2 bunk bed we purchase were incomplete and STILL wobble and is unsecured-we simply wanted to work this out and have everyone be happy. To be ignored over and over is not appropriate. Ty Mirsha Lopez Complaint Details Big Kmart Stores 233 Compton Blvd. Compton, CA 90220 Contact: Phone: (999) 999-9999 Lopez, Mirsha 2820 The Mall #6 Los Angeles, CA 90023 (562) 991-7932 bestmanager27@ymail.com In the absence of any response from the company this complaint despite our two requests to them, we are closing our file on this complaint. This unanswered complaint will become part of the information we report to the public on this company for the next three years. Should any government agency request our files on this company, your complaint will also be included. If you have settled this complaint directly with the company, would you please email us to let us know that, as well as any other comments you might have. Your help in doing this is important to ensure that our report to the public on this company is accurate. Thank you for using the Better Business Bureau. Complaint ID: 98626717 Complaint Classification: Complaint Description - Posted 7/26/2011 3:51:47 PM Both bed & desk were incomplete had to purchase own screws @ homedepot. Had to get bolt, nuts, screws that were missing from both beds and desk--boards in bed broke were so dry and weak, shelf's to desk do not properly fit. Support boards to bed broke, parts of desk would not go together, parts missing instructions incorrect-part. Complaint Summary Both bed & desk were incomplete had to purchase own screws @ homedepot. Resolution Sought Refund or credit. Additional Information Date Problem First Occurred: 7/4/2011 Product or Service: retail outlet Model Name or Number: bunk bed / desk Date Purchased: 7/4/2011 Order Number: Amount In Dispute: $221.63 kmart sucks 9/2/11 i really wouldnt even rate them a 1 star. i fell at the store due to their lack of maintance on the machines. i was injured and 9 days later still cant get a person to call from their insurance company. the manager did nothing except tell me to get off the floor so they could mop up the water. a bunch of idiots there and corporate. 9/2/11 i would like the number to corporate but no one was able to give me so. a bunch of incompetent people who work at the Kmart near me. Carollee Witherspoon 9/12/11 I placed an order from Kmart.com and received the wrong item. I called and was told that they would reorder the item for me, give me 5 percent off and free shipping. They emailed me a return label and said that I would need to print it, package the item and take it to UPS. Once it was received, I'd get a full refund for the wrong item. The item was a birthday present for my daughter, so I said ok. I was charged a second time. Today, I received the second order. It is the wrong item again! Plus, they didn't give me the 5 percent discount! I called again, and was told the same thing. I now have over 50 bucks invested in the wrong item that I cannot return to my local store. I was only offered free shipping to reorder the item a third time. It's ridiculous! So much for customer service and making things right. You can respond to misscarollee@att.net. mary k king 9/15/11 I am handicaped, cannot walk very far without sitting down. When I go shopping at other stores i use their riding carts. This is the only one in Macon, GA. They have only one old, old cart & it is always out of order!! I went to the electronics dept. The sales person came back there waited on several black women and i called to him to unlock the sales items. He answered and then left for another part of store!! I had to sit down or pass out! Went to blood pressure machine & called front desk twice. Have been sitting here for 45min. K-Mart Macon, GA discriminates against handicapped people. Kay King 478-501-0895 joe 9/6/11 My wife and I went to kmart in leavenworth ks we were looking to buy a flat screen tv 50in.My wife asked a simple question and the employee was so rude to my wife with his smart answer that my wife walked away.She was very upset this was sat 3sept 2011 just this past weekend.This was at approx. 1030 am I feel since your employee was so rude we should get the tv free.Please email me back joeandlesa@yahoo.com I am interested in how you will handle this we spend quite a bit of money at the store Thank You Joe Christopher Carter 9/6/11 I'm more than a little irritated about Kmart's hiring process. I jumped through a bunch of hoops, just to find out I didn't qualify for hiring, due to the test involved. Funny thing is, I had a current employee with me when I took the test. I even put down the same answers, however I didn't get a job, then was told that I bombed the test! How is this even possible? The answer is that it's NOT possible, but I am a male... something of which I've never seen in my town's Kmart. Thanks for nothing Kmart... Scott D. 9/7/11 Recently my wife put all my childrens school clothes on layaway at K-Mart, a couple weeks later she went to pick up all the clothes (several weeks prior to the deadline) and when she asked for the merchandise the girl told her, in a very matter of fact manner, "hmmm....they were all returned to the shelves" The girl then gave her back the deposit and said "there ya go have a good day" My wife asked for the manager and he simply said ....well theres nothing we can do sorry. Yep K Mart you are sorry, I shopped at your store because I am faithful to the old way's and I remember when you were THE big box store, GUESS WE KNOW WHY YOUR ON YOUR WAY OUT!!!! I won't be back if thats how we are treated! Ronald Ponkey 8/25/11 I can see why Kmart is closing stores... The works if you are lucky enough to find any actually working instead of standing around know next to nothing about store inventory. I searched five stores for a collapsible 18 inch stool which is advertised on their website....no one in any of the stores (including a Manager) new anything about it... The customer service is terrible to say the least. The minorities they hire for cheap pay is destroying Kmart's reputation. They don't care about working and can be seen just standing around...joking, talking, and doing nothing..... Lastly they need to update the GPS system...of the fives stores my GPS found...two were actually open for business.. I WILL NEVER RETURN TO KMART AGAIN John CF 8/25/11 Hi, this day and time, so many people complain about services from stores. I felt I needed to let you know about a recent incident at the Pineville, Louisiana store. My wife has been sick for over one month with a staff infection. I had an opportunity to personally deal with them (the pharmacy). I want to let you know that ALL of the pharmacy's employees at this store have gone above and beyond their obligations. I commend all of them specially Mrs Dahlia (pharmacist) for their help. I felt obligated to led you know this specially since so many folks seems too eager to complain. Thanks for everything. John Jake H Burton 8/26/11 I purchased a swimming pool on 6-16-11 from your store in Seirra Vista, arizona to excercise for my parkinsons disease, because at this time I am unable to drive. I am a MARINE and a vietnam vet. The pump went out on 8-24-11. when I called the store the manager told me she had recieved an e-mail stating they could not accept swimming pool returns even though the 90 day return policy was not up. She referred me to costomer service, they referred to me the resolution center, nothing was done. I have a pool that is no use to me because of pump, and I cannot swim to help my parkinsons. I think your lack of informing people concerning changes in return policies is terrible, now I am stuck with a swimming pool not even 3 months old that I cannot use, unless I try to purchase a new pump from the manufactor from which YOU purchase your swimming pools from. It is very clear that since the e-mail went out about no refunds on said swimming pools that your company knew they were deffective and people would be returning them. Rose Michel 7/7/11 I want to know who and how to contact the District Manager for the Augusta, Maine store. I have a complaint that cannot be resolved at the store level. Thank you in advance for a prompt reply. Rose Michel 5 Glenwood Ave Augusta, Maine 04330 207-622-9932 Susana / City of Tolleson Fire Department 7/8/11 In my opinion, K-Mart Corporate Headquarters customer services really SUCKS big time! I called them today (7/8/11 @ 9:55 am) to inquire about our local Tolleson K-Mart assisting us with our Back to School "Build-A-Backpack" drive. All I received was one stupid automated service after another. Oh wait...they did transfer me to the COMPLAINT line, in which I did speak to a LIVE person, but that didn't help me as I was looking for an OFFICIAL individual to speak with for our drive. How stupid and obtuse can these people be? What kind of "bull" is it when K-Mart of all corporations has an automated service notifying just about EVERYONE that they CANNOT help you with ANY TYPE of donation! Give me a break! How many millions of dollars does the K-Mart corporation make on a daily basis??!! I'll NEVER refer anyone else to this store again, that's for sure!! Sarah Bond 7/8/11 I've shopped K-Mart In Barberton Ohio shopping center since it opened. In the last ten years or so it's gotten very bad. Everytime I go there I come out angry and say I'll never shop there again. The racks are always depleted. You seem to constantly change brands, Just when I find someting that works , you wont have it when I go back. Do you ever buy MAde In America? It seems like a lot of people are doing nothing when there are things that need to be done. (Stock shelves). The whole feeling is " I don't care." I'm sorry to see the K-Mart store going out but this is what I see happening. I know I'll start shopping Kohls, Wal-MArt or Target from now on. Richard Gallagher 7/10/11 Worse than poor. Unserviceable. I bought a badminton set and what looked like blue fabric that held the net was actually paper. It deteriorated like wet Kleenex. Unuseable after 3 weeks. GAIL 8/7/11 I WAS FIRED FOR REPORTING SEXUAL HARSSEMENT. THEY SAID THEY TOOK CARE OF IT AND HE STILL DID LITTLE THINGS TO GET BACK AT ME , SO I REPORTED HIM AGAIN . I EVEN HAD WITNESS THAT SEEM HIM DO IT . BUT WE WERE CALLED LIERS . THE WITTNESS WALK OUT AND I WAS FIRED . IT NOT WHO YOU KNOW IT WHO YOU BLOW AND I DONT BLOW THE RIGHT PERSON. IF YOUR NOT IN THE MANGERS LITTLE CLICK THEM YOU DONT HAVE A CHANCE . THIS WAS THE CANTON IL. STORE . Sharon Chaney 7/12/11 This is not in regards to a product. It is about trying since April to find out how to file a life insurance claim after an employee death. Have written twice and recieved no answer yet. As with other problems of Kmart, Sears should be stepping up to the plate here and taking care of problems that are also related to Kmart which they now own. Please respond to this somehow!!!! Ryan Pollock 7/12/11 I will NEVER make a purchase from any KMART again. I do not normally shop at KMART however, I purchased a flat screen tv at a fair price, for my daughter for Christmas.6 months later it would no longer power up. I called smart plan who has made one promise after another. My TV is still in my home I never received the box they said would arrive within 3-5 business days they are now up to 20 days. I have made calls a total of 3 times and talked to a supervisor. They seem to be pleasant and helpful but their promises are everything but helpful. In addition they have given me an incorrect tracking number. NEVER EVER AGAIN!!!!! Margaret Shenowski 7/15/11 Really I did not want to put even one star on it for your office in Iowa have a few people that are liars, and have others who contradicts what the others are saying. I called the office to day for I wanted to buy an item that was on sale for 162.49, a trampoline with lED lights and surrounded net (see copy attached). When I went to make the purchase, it showed in my cart as $249.99. I thought I made an error so I went back to the selling item and it definitely showed 162.49. As you can see noting stipulates why the amounts were different. I called 1-800-311-4313 and spoke with Neil on 7/15/2011, approx. 2:07 PM and he told me that I would have to buy 3 other items and told me to read the specs on the item. Well, I did that and no where did it tell me that I had to buy anything else anywhere to get that trampoline more than $162.49. Neil continue to tell me to read the specs and over and over again NOTHING TOLD ME I HAD TO BUY ANYTHING ELSE to get what I wanted for more than $162.49. Then I requested to speak to a supervisor after I spoke with Neil from 2:07 PM to 2:22 PM he transferred me to Elizabeth and was on hold until 2:45 PM and I spoke with "a supervisor" named Will H. #7761G (he refused to give me his last name. Again, to no avail I asked Will why was the item I wanted posted on sale as $162.49 and when I put it in my cart it read out $249.99???? At first, he tried to back up Neil for Elizabeth said the same thing as Neil said and I told them flat out that it was false advertising, and misleading consumers. Apparently Elizabeth did not want to talk, and that was how I got to Will H. Will, like Neil really did not tell me anything new and could not answer my questions. But Neil did say I had to buy 3 additional items to get that price of $162.49. Now after all this lying, contradictions, false statements Will finally said it was a computer mistake and it will be off tonight. I asked him why was it on there for almost a week and yes there were others who complained. I want in retribution to receive this item as said sale price of $162.49, and free shipping to 138 Big Tree Drive, Statesville, NC 28677. I expect that if a store advertises whether it is in the store or online, that item and price should be honored and the customer be satisfied. Up until today I would shop at K-Mart all the time well forget it now, Wal-Mart here we come!!!!!!!!! Address: 138 Big Tree Drive Statesville, NC 28677 Point of contact will be Trisha Dillard at the above address. Phone 704-508-1108 (Home) (Cell) 704-450-6228 Thank you and I await to hear a reply from you ASAP kelly 7/15/11 The Kmart in Hyde park Pennsylvania need to start writing directions on their sales items and how to get them on sale. 75% of the time you try to buy a sales item there is a reason it is not that item or it is not included in the sale regardless of the huge sale signs they hang over those exact items. I feel they do this on purpose and I wonder how much money they make off of people who dont pay attention to what they are actually charged. Oh! and if they do manage to give it to you for the sale price they want to act like they're doing me a favor,you're not, you're giving it to me for the sale price. I will never go back to Kmart again. I feel like Kmart knowingly and purposely rip people off. If you have to do this to stay in business you need to close down. paula t. 7/18/11 i worked at one of the kmart stores in warren michigan....i worked there for bout 8-9 months...after the manager promised me a certain amt of hours and pay...raise..vacation time...i left my full time job i had for over 4 yrs to go work there full time...ha ha what a joke...the first 2 wks i got 35 hrs after that 30...i was losing out on over $100 a month over my other job i left...then to find out there were no raises coming for us this yr...and everytime there was a "big meeting" wit the big bosses coming into the store...the manager would work us all to the bone to get the store ready....i voiced my concerns to the manager bout the promises he made and the fact i was the only one running my dept....he promised me 33 hrs every wk...and to get someone to help out in my dept...well after over 3 wks i still wasnt getting the hrs promised...and the person he put in my dept just made my job harder...i would volenteer to come in at 5 am to get the excess work done...this one certain morning that i volenteered to come in was my last day...my manager was in a piss poor mood...and yelled and cursed at me...in front of another employee...i will not tolerate being talked to that way by anybody...i use to be a manager at my old job and I NEVER YELLED OR CURSED at my employees....half the time the "mistakes" in my dept were the result of the other managers/asst managers coming into my dept when i wasnt there and "zeroing" out the product even tho there was that product in the store...the way those managers/asst managers run that store is a flipping joke...and corporate isnt any better...the way the "higher ups" talk to the store managers is disgraceful...i would rather flip burgers for a living and be treated with respect than to ever ever work for kmart again...and needless to say i will never shop there...its a shame the way this company treats their employees.... Unhappy at Patton Avenue Asheville NC 7/19/11 I was at your store on Patton Avenue in Asheville NC on July 16th. I tried to use a gift card there that I knew had funds on it. I was told they could not help me. A manager named Jeff came and basically lied to me the entire time to get me out of the store. He told me to call the 800 number on the back of the card. There is not an 800 number on the back of my card. I had to call back to the store to get the number and then was told that the service desk could have called the number for me. When I ask why that was not offered while I was at the store there was no answer. I went to the online page for KMart and found my balance which I printed and will go back to show them the balance but have no idea if that will even help or not after the rude and unhelpful attitude that the manager Jeff had. I will no longer shop at KMart but will drive the extra distance to go to WalMart and try them. I have been a customer and rewards card member for a long time at KMart but will now change due to this occurance. I did not deserve to be treated that way. Sonia 7/19/11 WOW WHERE DO I START... FIRST I HAVE BEEN A VERY LOYAL CUSTOMER...I EVEN HAVE A BLACK V.I.P. REWARDS CARD. HAA HAAAAAAA... BUT THAT IS ALL GOING TO END. WHY ? BECAUSE I WILL NO LONGER GIVE K-MART ANY OF MY MONEY EVER AGAIN. CUSTOMER SERVICE VERY POOR. MANAGEMENT VERY POOR. GETTING ISSUES RESOLVED VERY VERY POOR. IT IS SAD THAT IT IS NOT BECAUSE OF THE QUALITY OF THE ITEMS OR THE FAIR PRICES OF THE ITEMS IN THE STORE THAT IS CAUSING ME TO STOP SHOPPING THERE. IT IS THE EMPLOYEES AND THE SERVICE AND THE WAY THEY TREAT ME. THE FINAL STRAW WAS MY SON WENT WITH ANOTHER BOY TO K-MART. MY SON IS UNDER 16. THE OTHER BOY DECIDED TO TRY TO STEAL. GOT CAUGHT , WHICH WAS GOOD. MY SON WAS BROUGHT HOME OT ME BY THE LOCAL POLICE. THEY TOLD ME WHAT HAPPENED BUT TOLD ME MY SON WAS NOT IN ANY TROUBLE. NO CHARGES FILED AGAINST HIM AND THEY DID NOT FEEL HE WAS AN ACCESSORY TO ANY CRIME. THAT WAS THAT. THEN I GET A LETTER IN THE MAIL FROM AN ATTORNEY REPRESENTING KMART WANTING TO SUE ME FOR MY SON STEALING. MIND YOU NO COURT DATE NO INFO AND JUST DEMAND FOR MONEY. I CALLED THEM UP AND FINALLY AFTER SEVERAL ATTEMPTS GOT THEM. THEY WERE VERY RUDE AND SAID PAY UP OR ELSE. I ASKED HOW CAN I CONTEST THIS AND THEY SAID YOU CANT JUST PAY. I HAVE BEEN VICTIMIZED BY K-MART FOR DOING NOTHING WRONG. SHAME ON THEM AND I WILL NOT PAY FOR SOMETHING THAT DID NOT HAPPEN THE WAY THEY ARE SAYING IT HAPPENED. AND AS GOD IS MY WITNESS. I WILL NEVER EVER EVER SHOP IN A K-MART EVER AGAIN AS LONG AS I LIVE. NOW K-MART CONTACT ME AND YOU WILL SEE HOW MUCH MONEY YOU HAVE LOST LOOSING ME AS A CUSTOMER. A HIGH SPENDER. HOPE IT WAS WORTH YOU GUYS DOING THIS RIDICULOUS LAW SUIT TO ME AND MY CHILD WHO NEVER DID ANYTHING WRONG. K-MART IS TRYING TO HOLD ME RESPONSIBLE FOR A CHILD THAT IS NOT MY OWN STEALING. SHAME SHAME SHAME... IT JUST GOES TO SHOW HOW DESPERATE PEOPLE ARE BECOMING. AND NOW YOU LOOSE WAY MORE THEN JUST THE $150.00 YOU WILL NEVER SEE FROM ME BECAUSE IT IS THE PRINCIPLE OF THE MATTER. I SPEND MORE THEN THAT IN YOUR STORE PER WEEK... NOW WHO IS LAUGHING.. YOU JUST LOST WAY MORE THEN $150.00 YOU IDIOTS..... greg sanders 7/20/11 did u know a sexual predator who works in round lake beach store location.the dude is 45+ and loves 18-20 year old boys.true,contact the police in round lake beach. his name is dana crane.works in the bake shop.he got away for the first one because the victim never pressed charges.he is very weird!!!!!! Nothing tellin 7/21/11 I work in Kmart and the past four years the A/C always messes up around the summer and its not right for the employees to have work in that know of conditions, HR and corporate ain't doing nothing so the next best thing is coming your way. :) Brenda M 7/21/11 I was shopping Kmart in Jesup Georgia 7-21-2011 7:00pm. In the main isle was a rack of girl swimwear - on top of the rack, a sign "CLEARANCE $3.99 - $10.99" I spent 30 minutes sorting through the overstuffed rack and found 2 swimsuits in the sizes I needed. I continued to shop through the store - at least an hour more. At checkout 1 swimsuit was $10.99 but the other was $12.99.""Nicole"" informed me that it was accidently placed on the sale rack, that it belonged on the other rack back by the dressing room. I informed her that there were several swimsuits identical to that one on the clearance rack so I didn't think it was a misplaced item, and I had been shopping all over the clothing dept and there was not any other swimwear rack... but I certainly would like for her to show me the 'other rack'. Upon realizing that she had been caught in a bold-faced lie she bolted to customer service saying I/m not dealing with THIS customer. The store manager approached. I explained the situation, the sorry excuses and lies that Nicole had tried to sell to me and the manner in which she spoke to me upon being caught in her lies. The manager apologized and adjusted the price. Kmart needs to adjust Nicole's employment status... Carla 7/22/11 I'd like to know why in the world when the tempurature outside is 100 degrees you have NO air in your Lansing Illinois store. My 72 year old mother and I were there last night and the store was so unbearably hot that we felt sick. I don't see how you manage to keep the store open or keep your employees working in those conditions! I ask if the air was broken and was told they had no air except in the managers office! And it was hot in your Lansing IL store last summer as well but I said nothing because I just assumed it was broken and you'd have it fixed. We will not be shopping at the Lansing Illinois store again. Target and Walmart have air conditioning at their stores! josette 8/4/11 Your store in Jonsbro GA. there is a woman in the electronics department that writes on Facebook about the people she works with and she that Kmart is the worst place to work and there are some managers that also comment on her page, the latest she said that she was going to beat up one of the girls at work and other people asked if they needed to come up there to help her this type of thing is how some people get killed and company's will be legible. Megan Ward and her manager defames Kmart and makes it look Kmart is a bad place to shop and work. Megan Hayman Ward makes a hostile environment to work in and i don't like shopping there,something to be done to provident things from happening worng and the safety of others. Jonesboro 8/4/11 I am an employee at K-Mart and we are not an employee friendly emviroment. I have personally been very upset about how the managers have been treating the workers. I think that the rewards cards are good for the people that want them, but if people dont want them then they dont want them. And we shouldnt have to force people to get them. At my K-Mart store the managers do not care if you make them up, as long as you get 4 an hour because they benefit from them. This is selfish! Is it legal not to provide employees with a check stub? greg sanders 7/22/11 did u know a dana crane in round lake beach is a person of intrest.he was almost aressted for raping a 20 year old guy.the charges were dismissed.would u want him to help u? 7/26/11 target is the best place to shop and wallmart is the cheapest right along with k-mart. Steve 7/27/11 Store location 1930 E. Kearney, Springfield Missouri, time 12:10 Carolyn was working the return customer service. I had to return a blouse for my wife that she did not like after she bought it. She had misplaced the receipt so i just took the item back into Kmart to get a store credit or refund, i didn't care which. It shouldn't have taken 20 minutes for the process to happen and that was after at least 10 minutes in line. I had the tag for the blouse that matched up with the blouse and it even had Kmart on the tag. She struggled and kept trying to locate the transaction through the rewards card. I don't know even if my wife used the card. She couldn't find it on there, so she was totally lost on what to do. i told her "i just want store credit" to get items i need anyway. she didn't comment. it went on longer, i asked to see a store manager, she didn't say anything and didn't make a attempt to get the store manager for me. she just kept saying " i hate computers" it was a simple return. She said several times" i don't know what to do" finally after 20 minutes and the line forming behind me that i had had enough. I went off and told her "this is exactley why no one shops at this store, no one is ever here. this is why Wal-mart is better and easier to deal with. I want to talk to the manager". How hard is it to just give store credit, evidently it was like pulling teath. It wasn't until i went off that she finally gave me store credit. I will never shop there again niether will any member of my family if i have anything to say about it. Close the store up as far as i am concerned, Wal-Mart is just across the street! ted beaudoin 7/28/11 twice in the last 2 months i got poor service from the same stores. with the same store manger....i wanted to exchange something that stopped working...didnt even have the item a month...i lost the reciept...this manger was really rude about it and would not exchange it...he could have told me the store policy with kinder words then he used...the 2nd thing was a rain check i had...i checked if item was in a couple of times...and asked him when they would be in...his reply was that they will be in when there in and they will call me when there in...rudely....now the product came in...got no phone call...rain check expired...and they would not give it to me at the sale price....shopped for years at kmart....but now i am going to go to walmart sherlewi 7/29/11 I usually get my prescriptions filled at Walmart, but I was doing some shopping at the Kmart store in Indiana PA on 5/15/11, and decided to get my prescription filled at the Kmart pharmacy. I initially paid under $10.00 for my prescription which was 30 tabs. of Tylenol 3. Today when I went to pick up my refill, I was told that the price was $16.99. I questioned the increase in price and was told that all of the previous discount programs were tossed & a new discount program instituted. I was automatically enrolled & charged $10.00. When I voiced that I did not want to be enrolled, I was told I would have to pay $24.99 for my refill. This upset me quite a bit. I was not given any warning this was going to happen prior to my having dropped off my initial prescription. I am not on any medications & the only reason I was given Tylenol 3 is because I am having major dental work done which entails several months’ worth of painful treatments. I do not need a prescription discount plan for medications that I am not taking on a daily or monthly basis. If you were going to institute a new program, it should have gone into effect for new prescriptions not for refills on initial prescriptions under a different discount plan. The initial plan should have been honored for refills only. I feel this is an injustice against your customers who are not on monthly medications. I am on Social Security Disability and I could not afford to pay this $10.00 increase, especially for a program that I will not have any use for in the future. I feel cheated out of $10.00, which I could not afford. This would have never happened had I went to Walmart like I started to or had I been warned when I initially filled my prescription, that the program may change & I may be forced to join a prescription discount plan that I really did not need or I would be charged full price for my prescription. I would have declined to have it filled at Kmart. You really need to rethink the fairness of this new discount program & who is it really benefitting? People like me who are not taking medications on a regular basis are paying for a program that is of no value to us, which is an injustice michael lasater 7/31/11 I was told by a chasher to go to the service desk to be check out when I got there was two women in front one in front of me work for Kmat I said hi she started cusing me out making all kind of claims he went to the manage an told him I was yelling an cusing at her I tols him to check with the service desk he never did I went in ask the lady at the service desk what did I do she told me that I did nothing wrong.SO WHY SHOULSD ANYBODY SHOP AT THE K MART IN HUSON FLA THEY arnt a good store char mitchell 8/1/11 i used to work for the kmart in elizabethtown,ky and the store manager reall doesnt know what he's doing. he has no idea what is going on with his employees and he disrespects everyone. the other managers there also need to work on treating the employees with respect its ridiculous. its a whole bunch of favoritism. ASHLEY HAMLIN 8/2/11 YOU PEOPLE DONT EVEN DESERVE HALF A STAR. MY BROTHER IN LAW WAS ON THE FLOOR CREW AT CHILLICOTHE KMART AND YOUR FAT ASS SECURITY JASON ACCUSED HIM OF STEALING DONUTS AND KICKED HIM OUT. I EVEN PRINTED OFF ALL HIS REWARDS RECIEPTS PROVING HE DIDNT STEAL A DAMN THING AND YOU PEOPLE STILL STAND BEHIND HIS RASCIST ASS. I HAVE AN EMPLOYMENT DISCRIMINATION LAWYER ON THE CASE SO U WILL GET WHAT YOU DESERVE. IF YOU ALL DONT WANT THIS TO GO ANY FURTHER THAN I WILL BE WILLING TO LISTEN TO WHAT YOU HAVE TO SAY AKA APOLOGIES 614*352*3675 ASHLEY nikki 6/23/11 I would like to know why I have to be harassed at Kmart every time I go there? I get asked numerous times in any one visit to sign up for the rewards card! I get hit up by a worker as soon as I walk into the store and then again when I am at the register. I feel so bad for the employees that have to ask each and every customer because you can tell that they feel bad for bugging the customers. I shop at the Kmart in Hazleton, PA and it is really ridiculous how I am asked again and again to get a rewards card. I already have one and when I am out shopping I just want to get my stuff and leave. I know a lot of other shoppers feel the same way that I do because we all talk about it. Some of my friends took their shopping to the local Walmart just to get away with the constant pestering. Why does Kmart have to do that? I actually on one occasion heard a manager reprimanding some poor kid working the register because he didn't meet his quota. Doesn't Kmart realize that they are putting people off by doing this???? Please stop the nonsense!! Shannon 6/23/11 I went to the Rancho Cordova, CA store yesterday to take advantage of the double coupons week (uo to $0.99). I brought a lot of coupons and saw a few others with some in hand. I got to the register and used my coupons. I asked the cahsier why they were not being doubled to the (0.99) and she looked at me like I was crazy. I then proceeded to tell her that the advertisement is everywhere and how come they are not aware. She told me that she thinks that their store is doing that next week and that she has had a lot of costomers asking why also. I didn't argue because I thought that maybe I got the dates mixed up. Well, I was correct. The store either had no clue what was going on or there is a huge scam going on at that location. I called and spoke to the manager today asking why they are not on board with the rest of the company and he repeatedly talked over me. I politely asked him to please let me talk. He at first said he didn't know anything about it and by the end of the conversation he said "oh yeah...it is the 19th-25th" I asked him why he store is going against the policy and he couldn't answer me. He said to bring me receipt in and he will give me the money I should have got yesterday. I tol him that there is an issue if the corporaton is running an event that they should be participating in and are not and I suggested to him to have a staff meeting to get everyone on board. He responded "Yeah....I think we need to after this phone call" (I wonder how many people were turned away with the same issue?) Carolyn Lower 6/23/11 I WAS IN YOUR MARTINSBURG STORE ON FRIDAY JUNE 10, 2011 APPROX 7:30 PM WHEN SOMEONE HAD STOLEN MY PURSE OUTTA OF THE SHOPPING CART, I HAD LEFT IT THERE FOR APPROX 15 MIN, I FIND IT STRANGE THAT ON YOUR CAMERAS THAT YOU HAVE LOCATED ALL AROUND YOUR STORE THAT NOTHING WAS PICK UP ON IT, I BELIEVE SOMEONE SOME TIME ALONG THE LINE SEEN SOMETHING!! I LOST MY DRIVERS LIC, MEDICAL INFO, INSURANCE CARDS , DEBIT CARDS, PRESCRIBE MEDS, AND ALL MY MONEY (380.00) HOWEVER MONEY NEVER MENT A THING TO ME, BUT I FEAR FOR THE SAFTEY OF ANY AND ALL CUSTOMERS AT THAT STORE!!!! BECAUSE NOT ANYONE OR ANY OF YOUR CAMERAS PIN POINT MY PURSE TAKEN FROM A CART SETTING IN SPORTING GOODS AND WAS LATER THAT NIGHT AROUND 1130 PM LOCATED IN HOUSE WARES! ((((((((((((((WHAT IF THIS HAD BEEN A CHILD STOLEN ))))))))))))))))))! ALSO WANTED TO STATE THAT THE YOUNG LADY WORKING THE CUSTOMER SERVICE DESK WAS RUDE AND NO HELP AT ALL!!! I THINK THIS MATTER NEEDS TO BE FURTHER INVESTIGATED BY ANOTHER LEADER OF YOUR STAFF , SUCH AS A HIGHER TECH PERSON, I WISH THAT THIS DID'NT HAPPIEN, IT COST ME ALOT OF MONEY TO GET ALL MY STUFF BACK AND ALSO WE HAPPIEN TO BE AT YOUR STORE ON A TRIP WITH ARE 4 CHILDREN AND WAS LEFT WITH (((NO MONEY))) , WE WERE 3 HOURS FROM HOME AND HAD TO SCAPE CHANGE TO MAKE IT BACK!!! AS A KMART CUSTOMER I FEEL I HAVE BEEN VIOLATED IN EVERYWAY POSSIBLE!!! AND ALSO I WOULD WISH TO SPEAK WITH SOME HIGHER THEN ANYONE IN THAT STORE LOCATED IN MARTINSBURG WV! IT IS AT THIS TIME I WOULD WARN EVERYONE IN OR AROUND THAT SHOPPING CENTER NOT TO TRUST ANYONE OR TRUST THE STAFF OF THAT STORE BECAUSE YOUR SAFTEY IS AT RISK!! I ALSO FILED A POLICE REPORT! YOU MAY CALL ME IF YOU WOULD LIKE TO DISCUSS WHAT YOU COULD FIND ON THIS MATTER! 304-693-7287 Unhappy Customer 7/5/11 On Saturday July 2 we were in the Kmart store in Auburn, Al, my Aunt who has problems with her legs was in one the rolling carts. She accidentally knocked down some of the racks in the store and she let one the associate know of the the accident, the associate said "OK that's fine, no problem", I would say about 20 minutes later the manager James Piedra walks up to find the mess and the associate pointed out my aunt to Mr. Piedra as to the one who made the mess. Mr. Piedra comes to mu aunt in intimidating manner and ask her if she made the mess, she stated to him that is an accident. He really approached her in horrible way, even when she asked him why he approached her like she had it on purpose; he had a real nasty attitude toward her. I don't think this any kind of way to handle customers!!!! When she asked is there was anyone she talk to besides him, he stated to her he can't give out that information, he didn't want to give out name and he even went so far as to turn his name tag around. We got name from the picture that was above the Customer Service desk because no one wanted to tell his name!!! Brandie 6/23/11 I recently purchased an item online from Kmart.com. It was supposed to be delivered to my home yesterday. But when it didn't arrive I called UPS to see why. Even though my order confirmation and my shipping confirmation show my street address as 2449, UPS was given 49 on the shipping label. Now I have to drive across town to pick up my order from UPS. I contact Kmart customer service who said that they could not do anything, including refund my shipping amount. Now I understand why we no longer have a Kmart in town, awful customer service. I will never shop with them again. jahangir 6/26/11 Dear Sir, we are the Garment Manufacturer and Exporter of Fresh Garment.We are exporting all kinds of Sweater & Light Knit. Our main market is USA, EU. We are exporting mainly sweater and knit. We have own sweater & Knit factory. We can provide you the competitive Price than others. Quality, commitment and customer satisfaction is our motto. If you are interested to do business with us please contract us for your any clarification. Thanks and best regards Jahangir, Merlin Knitwear Ltd. Ph : + 88 02 89 635 17 Fax : + 88 02 89 570 52 cell: +88 01718 18 43 40 jahangir@merlinknitwear.com jakhan.ec@gmail.com Stephen Clute 6/27/11 I live and shop in Olean New York. I've tried very hard to shop at K-Mart versus Walmart, but feel it necessary to change. I wanted to purchase a lawn mower a couple of weeks back. I didn't see a mower in a box, so I wheeled up the display model and the clerk said I couldn't have that one. He said I needed to wait a week for others to arrive. I left the mower set right there and across the street to Walmart I went. After getting the one from Walmart, my girlfriend had it out of the box and assembled in less then five minutes. Last Saturday I needed a phone, so back to K-Mart I went. Had to waite in line for ten minutes while the cashier was asking the shoppers in front of me, there e-mail address, for additional points or reward card or some promotional thing....fine until "ops", she types in the wrong address, gotta hit no on the key pad and try again and again. The genious that thought of getting e-mail addresses at the cash register should be fired on the spot.... lost shopper, Stephen Clute 8639 Stout Rd. Cuba, N.Y. 14727 kmart associate 6/27/11 I am a employee at the kmart in mt plesant sc and i am being harassed by my manager and i believe its cause of the color of my skin now i don't like how every time i go to work she is on my back i am trying not to take it to the law so i am just stating my concern thanks Estell McCalip 6/28/11 I was refused service "before" a sign was placed on tne counter, "Service counter closed at 11pm." I would not have ignored it and because of a medical condition, tried to come back or accepted my loss. I was in an "irate" mood an hour an half ago, until I started writing to both, Sears' and Kmart's Headquarters. I am returning the $12 item in the mail to Sears Corporation for my refund with an enclosed letter. In my letter I informed Sears how Kmart is dragging their business down (I love Sears), as was Kmart before the merge for these very complaints. After reading such dissatisfaction all over the country, I encluded this website and another on "customer Satisfaction)for Sears viewing. I further asked the Sears Corporation,"why?" Why did they merge with, rather than buy Kmart out for the "cheap change" of their worth. Their employees are of low class demeanor. The managers are igonrant and arrogant. How dare a "manager" refuse to see a customer as was done to me tonight, and others before. Customes! Don't call, flood Sears Headquarters and the Better Business Bureau and other sources of public help with letters. If Sears ignores these complaints I will search for agencies that will seek boycotting both stores. Jean 6/30/11 I was hired as a Cashier/Customer service at Store # 03749 in Montana on May 29, 2011 I believe was the date. Now a maonth later I still did not receive any shifts or training.When I called I was told by the Manager that he is training two people and I am next on the list because by background check came back. When I called back the next week, he told me the same thing that I was next on the list and he would call when the store got busier.. The last time I called he was not in-store and had the day off. The manager should have never told me I was hired when he had no intentions to let me work. I am almost thinking I was not called because I am older than 24 years, even though I have retail experience.The Kmart Application states I already accepted a position with Kmart.That is not the same as actually wortking and receiving a paycheck. Now I see that Kmart is advertising again for cashiers. Maybe they should let people work who have been hired first. Nicole Hayes 6/10/11 I bought an opal necklace from Kmart and within a few months the opal fell out of its setting and I lost it. I did buy a warrenty but found out that your warrenty does not cover the actual opal! I want to find out who is the maker of the jewlery and contact them but kmart will not give me any answers Maggie 6/13/11 I did a layaway online back in March.One week later I called to find out my payment amount,was told I had no layaway,and I should not of done online layaway as they are bad. I went into the New Lenox Il store which is where I made my layaway,and was also told I had no layaway. So I kept this up for the last three months because I really wanted the item and finally called the customer service number and am given a contract number that they should be able to find it by. When I called New Lenox this morning they found it and said they put it back for lack of payment. I asked how they did that when they were unable to find it when I was in store and the fabulous store manager got an attitude and told me they mailed a refund check,which I never received. Then he calls me back to say that for some reason the money was never mailed and he would do so today!!! I cant believe in todays economy they wouldnt try treating their customers a lil nicer. Guess I will take my business elsewhere!! Sorry that Kmart doesnt feel that customers are important enough to try and satisfy,especially when they are wrong!!! David Korn 6/14/11 I would like to say that Manager Albert Klokis at the Frackville, PA Kmart went above and beyond to get me the boots I needed for work, after several weeks of not being able to find my size. He and all the Kmart staff are very helpful and kind. The store is set up nice and it is easy to find what you need. Working People 6/14/11 This is all about the new boss at Kmart in Teasy Valley WV(David Craw). First of all, he needs to learn some manners and be like a real boss. First speak to your employess. There are days he will walk by us and say nothing. So rude. Also stop walking around Kmart on your cell phone talking to your girlfriend, you could be helping us. Another thing we at Kmart do not think is right is you do not help out, you do not know how to run a cash registar and have told many of us it is not your job to learn how to run one. Where were you Saturday night when we only had one cashier. Not helping us. You were in your office, hello we could have used your help. Do you know how hard it is to work with only one cashier. And David, if you want to find another ex wife, then stop looking at Kmart. Walking around the store after a girl to see if she is married or not and then bragging about it......so not cool. You are making us all want to quiet. Also, when you have something to say to a employee, please talk to us like we are humans, we are not under you, you think you are above us. Watch out b/c we are all getting sick of you. Leslie 6/15/11 My mother has been working at a Kmart in El Paso, TX for almost 25 years and in that time she has always had a lunch break. Well, it seems that the "generous" 30 minutes they used to give the employees was too much, so the pharmacy employees no longer get a lunch break. I for one think that's absolute crap. I worked in retail at a dress shop and got a 30 minute lunch break, no questions asked. Don't you think a pharmacist is worthy of a lunch break?? Please, do something. (oh, also- the lady that put this into effect is a total slavedriver.) The address for the Kmart is (915) 591-9466 1120 McRae Boulevard, El Paso, TX 79925 I would appreciate hasty action in regards to this complaint. Thank you. 6/15/11 I just went and had my prescriptions refilled today. It was near 1:30. I told the pharmacy I would come back at 2:00 knowing they went to lunch from 1:30 to 2:00 p.m. I was told The Pharmacist no longer gets a LUNCH BREAK. Effect a couple weeks ago he has to stay behind that crappy window 12 hours a day without food and water, unless he can slip something in between customers. This is curel and against Indiana law, if I am not mistaken. I take better care of my cat that that. She is fed 4 or 5 times a day and gets to go outside for a break. Come on K-Mart how can you be this inhuman. I worry about my prescription being filled properly due to the strees these guys are under with no breaks. You should be ashamed. Trade a couple of your 2 hour lunches with them a couple times and see if you like it. You should be ashed for treating such good and hard working employees like this. It's only a half an hour you gave them to start with. Barbara. 6-15-11 Mary O. 6/16/11 The store coupons in their weekly flyer are very misleading! I think they write their coupons the way they do to get you to come in the store... This week's flyer (Gaithersburg, MD) indicated the Fructis shampoo, conditioner, or other styling product, is $2.97 for 2. The exact wording on the coupon was "2-13 oz." When the products were rung up, they rang up as $2.97 each & the cashier & manager both told me that the coupon required the consumer to purchase 2 & that's why the "2" was indicated on the coupon. This is definitely not how the coupon read. When I asked the manager to honor what the coupon read, he would not do it. On top of that, I also purchased Hershey's chocolate syrup - the price tag posted on the shelf read "2/$4" however, when it rang up, it rang up as $2.50 each. Had I not caught that, I would have been overcharged for this as well! No wonder I don't normally shop here. Oh & BTW - if you think that KMart is a "discount" store, pay close attention to the prices...just from my trip yesterday, they are just as expensive as the CVS & Rite Aid stores, which are typically the most expensive. e.g. Digiornio pizza: $7.49; Nature Made vitamins: $8.99 (same as Rite Aid), etc. Be wary when you shop here! 6/16/11 I would like some Information, there is a store opening up next to the Kmart I work at? my question is can I apply at that grocery store to get some more hours. can kmart fire me if i apply?. someone told me it was against the law for kmart to say I can,t apply . who's telling the truth? 6/17/11 I totally agree with the Associate from the NC store!! I have heard the same BS in Jackson, MI!! I too was told by another associate that they got a raise.. and we are supposed to be on a "pay raise freeze" It's crap. For as much work that is expected associates deserve more than jokes! Then they wonder why some just give up and don't give the 110% they they preach is expected of you! joseph christopher tomlinson 6/18/11 i put a stove in lay away at the cabot arkansas store made one payment on it then paid it off this has been a week ago and i still dont have a stove i was left waiting for a manager for over fourty five minutes who by the way still hasnt shown up i called the manager on the phone and he was very rude because of this treatment and having to wait for something i purchased over two months ago to arrive which was in stock when i lay awayed it i will NEVER set foot in kmart again at least not in cabot arkansas Jeff and Marci Robbins 6/6/11 We have been customers of K-Mart for over 15 years. All of our prescriptions are K-Mart...but not for long! We have spent literally $1,000's of dollars at K-Mart over the years. Yesterday, we purchased 2 pairs of jeans and a pack of socks. When we got home, we discovered that one of the pairs of jeans was not in the bag. As it is K-Mart's policy to not accept any blame if all of your items do not make it into your bag(s), we are out the $14.99 plus tax. And in today's economy, that may mean a lot of money for some people. If you cannot and do not trust the people living in a community, then don't operate in that community. Most people are trustworthy and the old policy, "The customer is always right" is by far the best policy for a corporation to uphold. We will no longer be shopping at K-mart, we will be moving our prescriptions to another pharmacy and we will share this story with as many of our friends, neighbors, and relatives that we can. Shame on you K-Mart! Marci Anonomous 6/6/11 I just want you to know I hate your store. I think you treat your employees like CRAP. your prices are too high. Every kmart ive been to the managers have been completely rude and I and everyone I know will never come back. I hope you all go under! annon,, 6/7/11 I live in the roanoke virginia area I would like to know how the hershburger kmart can employee a manager in their store that has been charged and jailed not once but twice for domestic abuse!! Now come on dont employing a felon that beats women for a public job seem unreal this manager gary childress has been reported on scanner here for drunken in public and domestic abuse a few years ago and again last nite I dont see how they can employee someone like that to work with the public?? Com'on you cant possibly tell me that kmart is that desperate for employees!! discusting!! Rednan 6/9/11 My experience with Kmart.com. First, I put (3) of one item in my on-line cart late one evening and it asked for my Kmart preferred card (or something like that).I couldn't find it, so I thought I would go to bed and do it in the morning. Went to order - price had gone up. I explained that nowhere did it say that was going to happen and would they honor last night's price - NO! So...I waited until they were on sale again. Ordered same (3) of the item; received rather quickly. All wrong. The item number was right, the quantity was right, but the description was wrong and that it what I got. Phoned. Was told that they would have to issue a return tag for UPS, I would have to try to tape up the UPS-damaged box and get it ready, it would be up to two months for my refund and I would need to go on-line to place another order. I refused to go on line to place another order. They made the error; they should send me the right thing automatically. The price again was no longer on sale; the shipping no longer free. Well, after talking to a supervisor, he agreed to place the order for me but had to charge everything at the original price and then give me a refund for the sales price and the shipping. I cautioned him about ordering it the same way without checking since the item number was correct on the packing slip, I was afraid the same thing would happen. He assured me it would not. Well, I got the new order. Guess what? All wrong again. Now I wait two months for two refunds to my credit card and we start the process all over again. EXCEPT - he told me it would take 5 days to check the warehouse to see what was in that bin. Ridiculous. I worked in inv. Control for a company MUCH larger than K-Mart and I can tell you when we made a mistake, the customer did not suffer. They did not re-order, nor wait 2 months for what is now 3 refunds, nor wait 5 days to see if we even had. I told him to forget it. I will never order from K-mart.com again. Done. K-Mart customer service is VERY POOR. I will never shop there again!!! 5/23/11 I wish there was a lower rating, since I think we are now in the NEGATIVE STAR NUMBERS!!! I ordered a vacuum online... with shipping about $600. They cancelled the order, because the shipping address didn't match the billing address. So Fine I changed that. Then I place the order again, and it was cancelled for no reason? So between my father and I we called this order in multiple times, three today alone. Each time they tell us all is well, then 2 minutes after I hang up EACH TIME I get a email saying that the order was cancelled. Meanwhile they keep charging my card the $600+, plus a $1 charge, which froze my card. So now I have over $1,800 locked of my money from my account, despite all the orders have been cancelled. With such TERRIBLE customer service I have no doubt why they are in trouble financially, and losing customers daily. susan johnson 5/31/11 The Kmart on Jefferson Davis Hwy in Chester, Virginia sucks for the elderly. My mother can't walk long distances. I on the other hand can push a wheelchair but, cannot take one out of my car or put it back because of a bad back. The store I am referring to only has 1 wheelchair, and 1 motor buggy. What's up with that? How can people get around and shop if they can't walk? Surely something can be done. We had to go to Walmart! At least they have buggy's she can drive around the store to shop with. tired of being harassed 5/31/11 I go to my local Kmart in Bridgeton Mo a couple of times a week and I do have a rewards card but everytime i go in there i get asked if i have one by at least 4 people. the thing that bothers me the most about this is that you cant find anyone to help you if you need it but they sure do hunt you down when they want to sign you up for something. and then most of the time the checkout person is so rude or worse yet texting on her phone it is almost like we are bothering them. and the customer service counter is a joke most of the time it looks like a kmart employee party going on. and the managment isnt any better they are are all rude and dont want to help. this includes the main person in charge. this store is just flat out unfriendly. it never used to be this bad. I have been a loyal kmart customer for years but iam getting fed up with poor customer service there is only a handful of employees worth keeping. just about everyone else should be fired along with the entire mangement staff. I would go to the next closest kmart but i get harassed at every kmart i go to about the rewrards card. I guess when the new wal-mart opens up next door me and my friends will be going there if this store remains the way that it is. 5/31/11 I went to the store in Huntsville al, to exchange some tee shirts and lounging pants for my brother who just found out he has cancer. And will go into Huntsville hospital 06-01-2011 to have treatment. The young man name Clint was so wounderful keeping us laughing. The store was very hot on a/c people was walking around the store fanning themselves with what ever they could. The young man name Clint call for a manager and 20 min past and still no manager. He called again and 15 more min past, and still no manager. I know that I and my niece looked as if we were homeless off the street. I had just finished working in my yard. But you can not judge people on how they look. The manager came to the customer service desk and said nothing to us she was not caring about the long line and people standing there fanning themselves with the product they were buying. It should have been free water at the door for the people spending their money the keep her a job, and keep the doors open. This is not the first time this store has been hot on the inside. This store is close to my home but I will drive the few extra mile the fill good as aim spending my money. I will never go back and please give the young man Clint a raise. terra kriebel 5/31/11 I was shopping in st.claisvile oh. Kmart. I was with my 4 year old daughter. She seen a michael jackson doll. She love m.j. More than life itself. As a typical 4 y.o. She demdanded i buy it. I told her no she would have to wait, so she did throw a tantrum. So i decided promptly to check out. The cashier had told me if that was her child she would have been beaten by now 3 times. I explained to the cashier that was against the law, and how my child is diabetic, she recieves at least 4 injections a day. And is tested 9 times daily. I think my child goes through enough physicaly everyday of her life, plus she does not get to enjoy life little pleasures as a child such as a candy bar, at the store or a sucker from the bank. I certainly do not think it was okay for a tantrum to be thrown, but i dont think it was okay for kmart to suggest child abuse, especially since kmart does sell childrens supplies. I contacted kmart about my trip and never recieved a response, so im assuming they condone their employees comment. Lori Pegram 6/2/11 Your policy to not allow the consumer to order something from the store is ridiculous. I called my local Kmart store only to be told I have to order it on line. After an hour of trying to order a simple pair of rubber boots I gave up. Why can't I just call the store closest to me and order what I need. Studpid and bad for bussiness if you ask me. Jessica 6/2/11 I worked at a kmart just recently in hendersonville Tennessee. That was the most horrible place I have ever worked. They dont follow by the rules they make their own. The Assistant Manager is constantly calling people at their homes telling them what pieces of crap they are and they are worthless, what kind of manager is that. The general Manager does nothing but yell at you to do his job he never helps out just points that finger. The softlines Manager is rude,Makes fun of Employes and to my opion is very racist. The HR director is not a very great HR represenative when you go to her for a problem she directs all the other managers in there so they can make fun of you as your walking out the door. I did not feel this was a safe place to work when you cannot tell people that your suppose to trust. I was giving my two week notice in and guess what fired and they didnt tell me a reason as to why i was fired i worked there For right at 8 months and i worked hard. I dont appreciate their rudeness, and sarcasm and all my personal information to be told to all the other employess, I thought we had a privacy policy.Guess not! I hate that kmart ill never shop there or neither will my family as to any kmart in that matter. I will take myself to wal-mart. Thank you.Kmart in Hendersonville Tn Store #7132 Should be Shut down I know majority of the customers feel the same way. Shawn Anthony Hernandez 6/4/11 Past associate. WORKERS COMPLAINT This is a workers review. I would like to start off by telling who ever is reading that i worked for Kmart in whitehall 3643 for about 3 years which is where i loved working there where everyone is professional. I put sometime in sears in langhorne and then i came back to allentown pennsylvania where i got a job at south 4th street kmart 3361 where i worked for over a year and some change. I started off working in the major appliance department with ray higdon where i was fine i started off at 7.65 an hour. Then I the manager Dennis Buchman decided I could be used around the store so I was promoted to garden lead with out any type of raise worked there for a couple months and then got promoted to hardware auto lead without a raise. After that I was promoted to upfront manager with out a raise. I gave in my 2 weeks by a verbal aggreement to store manager dennis buchman. After the 2 weeks they still had me on the schedule. So they took it upon there selves and decide to fire me so i couldnt collect unemployment. But thats not really the issue. Im hereing about what the new starts are making and how much the new front end manager is making at 3361 and i dont think it is fair that someone who is getting paid about 14 dollars an hour which i dont know if it is true but i am good friends with alot of the people employed. The front end lead is related to one of the district managers from what i here. South 4 th street kmart is very unappreciative of there employees and i dont think it is fair that your unloaders of the truck are getting paid minimum wage. i put in over 5 years into the company and still got paid under 8 dollars an hour i was under paid and over worked, and now i cant even get a job through yous again i dont have nothing against kmart but i have something against store 3361 I only appreciate the people who showed me the true meaning of hard work and I give credit to Sandra Vilalobos and Thurston moore. Dennis buchman was very unprofessional while he was working there and really didnt know how to do anything around the store or even run a register. Its not fair that I cant get a job through any type of sears holdings or kmart stores at all. if you can give me some type of credit of get in touch with me by email my email is shawnky89@gmail.com. Thank you and i hope you take consideration of this complains Betsy Largin 6/4/11 I live in Mt Pleasant, SC and have always been a loyal K-mart shopper here locally. We were moving our son to Columbia,SC today and wanted to get some things to finish up his move. I specifically asked where the closest K-Mart was, as usually this is a positive experience. We were directed to the K-Mart on "Wilcat Blvd" in Columbia. I had gathered up a number of household items, including 2 large area rugs, 2 lg outside door-mats and various linens. I saw a very nice "pub table and chairs" marked with a LARGE red sale sticker $199.99. Afeter asking 3x to have someone paged to help us with the box, a man finally came , asked what we needed. I pointed him to the stack of boxes of the table set I wanted-he immediately torn the sale tags off all four boxes and told me'THE SALE IS OVER, THE PRICE IS NOW 239.99!" IMAGINE MY SURPRISE WHEN I ASKED TO SPEAK TO THE MANAGER, AND WAS TOLD "I AM THE MANAGER". I asked his name and was told -Sheldon, however based on his professionalism and management style I'm not sure I even believed that. When he would not agree to give me the price marked on MULTIPLE boxes, I pointed out that I also had well over 300.00 of other merchandise that I would purchase elsewhere if the tagged sale price was not honored. I was told "thats your choice-he couldn't do it". Ultimately, I drove 2 miles down the road to Target where I spent my $517.00 and was treated with courtesy. I would appreciate follow-up at blargin@seweemed.com. Michele 6/5/11 I was in West Seneca Ny store, slowest girl ever behind service desk, which kept leaving!! in the middle of transactions, she was putting returns dow, and stopping to yell across 30 feet to cashiers, making sure they all got their breaks!! Line was so long there, yet girls at registers stood there with no lines!! I waited 2o minutes!! Woman in front of me didn't have a receipt, and left in tears, because she couldn't afford new shoes, the ones she got were a gift, and didn't fit. Tags and every thing! Wal Mart does an exchange no problem as long as tags are on and looks brand new!! K mart needs to value cutomers, and act like they care when people are standing in line so long!! George Cotsopoulos 5/25/11 Good Day Madame/Sir, my name is George Cotsopoulos. I own a clothing manufacturing company , located in Thessaloniki,Greece(I am orginally from Kearny NJ) and i would like to send you some samples of our products. My email is gcouts1@aol.com and my tell number is 01130231068978. I would appriceate is someone could get back to me. Thank You , and Have a Nice day . George Cotsopoulos Millie Santiago-Quiles 5/25/11 DO NOT BUY ANYTHING FROM KMART OR SEARS!!!! THEY ARE NOT TRUSTWORTHY. I will never purchase anything from a Kmart or Sears. I had been in search of a crib for my grandson and his wife. I found a beautiful crib on Kmart.com and did not hesitate to purchase the crib. To our disappointment upon opening the box we found that the crib was damaged. I immediately call and was told they would gladly send out another one but I had to paid for it and would receive credit for the first one once it was received back in their distribution center. I paid for the second crib only to have that one damage as well. I was so upset I immediately called Kmart and asked that they pick up these two cribs immediately. I have been fighting with Kmart since March 2011 and here we are entering June 2011. They were fast in taking my money but super-duper slow to give it back. They finally picked up one of the cribs and the other one is still sitting in the garage. I have file numerous complaints but to no avail. Paul Patterson 5/27/11 Earlier this week, I purchased a copy of Mortal Kombat for the Playstation 3 system, from your Monroeville, PA location on Mall Blvd. When I opened the case, which had been fully wrapped and placed with your price sticker, there was no actual copy of the game, but a blank CD instead. When I attempted to return it to customer service, I was told to contact Sony to fix the problem, because it wasn't your company that manufactured it. I emailed Sony, and today, they told me they couldn't provide a refund due to the game being created by a third party. I feel this is ridiculous, because your company should check the product before you place it on the shelf. After some research, I found that the copy I received was missing a piece that comes with every copy of Mortal Kombat, a Kombat Pass. So what I'm pretty sure the store did, was sell me a display case. I shouldn't have to go through all of this to merely get a new copy. Kmart will be losing my family and friends as customers because of this, unless I'm properly reimbursed. jason rink 5/27/11 I had went to the k mart store in tacoma wa off of portland ave and 72nd st their was a playground swing set a costemer had bought on clearance I had asked about one they said they were out. So I was finishing my shoping and I over heard a manager talking about how she had one on hold in the back and that she was going to pay for it later all the companys i have worked for it is against company policy.I am very upset over this and if this is the way you treat costemers i feel sorry for your company.I don't know if me or my family will shop their again.I also saw the managers name to.If you would please contact me about this my # (253)486-8517. thank you Jason Rink raj 5/21/11 I went kmart located 4080 lee highway to buy clothes I was checking it,s fits for me or not one of the sales associates ask me how many pieces I,m taking to fitting room ?I feel“ discriminate”“ uncormfort with that question there,s no sign how many u can take one at the time ,feel so uncormfot I belive it`s very bad customer service Lisa 5/21/11 Contrary to these prior reviews,I have had a positive experience at the Kmart in Westwood NJ. I purchased a patio set and placed it on layaway a week ago and saw in this weeks ad that it was a 100dollars cheaper.within minutes to spare before the store closed, I called the store, explained my story, spoke to Cindy who found my layaway contract and did the price adjustment over the phone . She prevented me from rushing to get to the store before they closed and handled this over the phone and then advised me to give her a call the following Friday before I came in to pick up the set and she would meet me at layaway to handle my final pickup! Corporate, please recognize Cindy for her dedication and wonderful customer service, she needs to be commended for her hard work!! Thank you Cindy for taking the time and caring for the customer!!!!! Carol in Florida 5/19/11 I have been shopping online at kmart.com for some time, I noticed for a while that they had a 16'x42" pool on sale for $89.99! I went along to purchase it but lo and behold it was actually NOT that price at the end and the customer service person I called did not order it for me at the price advertised. I am noticing more and more that you are running a bait and switch operation here. I don't shop at any of your actual stores because they are to disgusting to walk through for I feel like I need a shower upon leaving them. I believe that the public who are involved with social networking, i.e facebook and myspace should get the word out there. Most companies rely on word of mouth for business and if the bad word finally reaches people Kmart may be inclined to do something about their unprofessional and unethical ways of doing business. The point is, they SUCK and they are extremely "ghetto". Anon in Lancaster SC 5/12/11 It has come to my attention that the store manager is acting as a distributor to the local convenient stores this bothers me to a great extent also i have noticed that anyone whom is not African America who works in this store (number 7351) is treated horrible by the management as well as the service desk people also the male employees of which there are few are treated much much different at this store. In my opinion this store's regional and store manager are not capable of running a store please look into this matter. thank you. lindsey studer 5/7/11 The reason I rate kmart a 1 star is do to the fact that I went to elkins kmart in weast virgina to purchase a one gallon gas can the same one walmart had but was out of them and walmart was a dollar fiffty cheaper than kmart I ask two ladys at the front if they would price match right off the bat both employees said no didn't even ask what the price diffference was so I asked the to ask the manager they refuse so to me I call that lazy nesse and don't care I may never be back to kmart it anyone feels like speaking with me about this can call 3045915388 ljay studer Kathy S. 5/10/11 I agree with Marquitta... on this one.. I used to work on the K-mart in Herndon, VA. so, funny, I was only their for about 1 month, as a cashier... the store manager Jay, said that I was goffy off, was mean to my customers, let's see what else.. and that I wasn't ask my customers enough to get smart cards or smart plans.. excuse me.. only American people can understand what you are asking the question.. I quit! the managers at that store, needs to get some help with their employees... if it wasn't for that, I might have stayed their longer.. gee, damn I work 40 hours a week at my full time job, giving them 3 days a week, wants me to work on every Sunday's, I think not.... Jay is a liar stack of crap.. is all I got to say.. they just lost a good employee.... corporate office.. I hope you are ready this will give you a call later... thanks. Kathy S. Linda 5/10/11 I made three attempts to purchase a $5.00 game at our local Arroyo Grande, CA Kmart store. On two occasions, the one lone checker was attempting to obtain a price code from customer service on items not containing bar codes for customers ahead of me. I left without purchasing my item. On one occasion I left because there were too many people in line for the one checker. I don't have the time or the patience to wait in K-mart's lines while their poor checkers attempt to find price codes on items that should have been bar coded in the first place. Henry Sousa 5/6/11 I Henry Sousa from Naples,FL.34103 have applied many times for a job at the area code 34103 kmart store just down the street from my home.Positions have been available for many Months.I am enterested in the auto and garden section job..Would some one from the main office explain why these many positions never get filled Thank you very much for your time...yinyangsunrise@artlover.com..........3250 10th. st. N. Naples FL.34103 sandra 4/27/11 I use to think k mart was one of the best stores to shop at. Not. I have spent hundreds of dollars there. All I wanted was a exchange on a jaclyn smith. Bi fold wallet. I got nothing but a headache an a ripped wallet. Refused to help me. I will not feven shop there again. I promise Lawsuit 4/27/11 Please someone tell me why Trussville, AL Kmart managers do not know what to do in case of a tornado emergency. When I asked they say I don't know. I want this to be evidence that if someone is hurt at this store during this outbreak, when they have been warned that a lawsuit will probably be their next step. Robert Williams 4/28/11 K-mart ran an ad for Athletech men's and women's shoes at 50 percent off making the sale price $9.99 from $19.99. The date of the sale ran from April 24th thru April 30th 2011. I went to my local kmart in Snellville,GA on April 28th 2011 and there were NO MENS SHOES AT ALL ON THE SHELF. The shelfs were all full so it wasn't like there was a big empty spot where the shoes had sold out or something.When I read an ad for men's and women's shoes and find plenty of women's and children's shoes but not a single pair of men's I feel decieved.Further more,I may have understood if perhaps my size had been sold out but for there not to be even one pair of any size at all is frustrating. I wasted my time and energy looking for an advertised item that wasn't in the store at all. kammie russ 4/28/11 as the other writers stated i to saw your sale flier and went to purchard said item.....but was told item not there so please do tell why bother with a flier if you DO NOT carrie said item this it not the first time but it will be the last time do to high gas prices for me to go 10 1/2 miles only to find the product not the is very dissaponting YOU MUST DO BETTER in stocking your stores!!!!!! and i won't get into sale assocates rudeness that's for another time ( OH WAIT THERE ARE NO OTHER TIMES sandra 4/30/11 I am so disgusted with k mart. I am returning all merchandise for refund. Service very inappropriate if I and to tell u it all we Wos be here forever. Manager would not exchange a unfold women's wallet for same. Said has none. So now returning.all merchandise evern purchased Richard Lopez 5/3/11 I work at a Kmart located at 92545 hemet california and i will honestly say that our store is a pathetic excuse of a retail superstore as we don't have the basic necessities to complete basic freight work. I have, as for most of my co-workers asked for management "Miss Ether" and "matt", to attempt to repair or replace our broken conveyor belts,pallet jacks and place fans into the freight room. to no avail so i will ask for Sears holding to talk to these managers and hopefully fix this broken store. james 4/9/11 kmart store 4743 is not a good place to shop at. you have a rud store manger he talked to his employee rud i think that manger should be fire are tranfair to another store he.do not know how to talked to people even his costumer.i think your store be hole lot better to shop at if you get nicer manger that willing to help people.i will not spend another dime in your store until u get a better crew in your store im .not the only one complained about that store manger.i heard other costumer complain about your store manger.they will not come back in to that store.im doing to spend my money at walmart.he is very nast to the black costumer . Leah Ann Howell 4/21/11 To whom it may concern - I have been a loyal shopper at KMart even after having several bad experiences - this one takes the cake! We have an itme on layaway that was put there last Friday - it has been my understanding that if you advertise the same item with in the "7 day grace period" you will adjust the price - so, I proceed to Kmart yesterday afternoon to do just that - after 45min of waiting at the customer service counter, I was told that the computers had went down earlier that day and they would not be able to assist me with layaway or refund. So, I asked if they could possibly take a copy of my original receipt ((which I have!)) and issue the price adjustment when the computers come back on line - I was VERY RUDLY told "no" that I had to be present to do the transaction. I call this afternoon to see if the computers are back on line, No, not yet - my "7 day grace period" ends tomorrow - then what?? I just can't get the adjustment? I can't believe there wasn't something more 'solid' in place or even a quick resolution to my issue - This will be the last time that I support Clermont, Fl K-Mart - I hope to be able to get the item in which I have on layaway as this is something that I have promised our son but, I am very displeased with the way I was treated and the way this has been handled - seems like all of the folks there are Over Worked and extremely stressed.....Rude, Rude, Rude Ebabe 4/17/11 I had a problem yesterday 4/16/11 when I went shopping at the "back again" Kmart on 5405 University Ave, San Diego, CA 92105. I did my shopping and paid for my items with an associate (elderly lady) who was very nice. I walked to my car in the parking lot and once I started to put my items in my trunk, I noticed another associate (African American lady with braids) yelling out to me from the store! She went up to me in the parking lot next to my car and said she needed to see my receipt. I was shocked and surprised and asked her why she needed to see my receipt? She explained that a man (associate or customer? not sure) inside said I did not pay for my sodas. I said I didn't know what they were talking about and that the associate I paid with was a female and that she should've asked her! She basically just looked at my receipt and said OK and went back inside. I felt embarrased and upset that she never even apologized for her confrontation, mistake, or attitude. If someone is going to accuse a person of stealing then why didn't she get the facts first by asking the checkout associate that I paid with? She also could've ASKED me in the store and not yelled out and ran to my car like I was a thief or criminal. I called and asked for the manager when I got home to let them know what happened and that it was very rude to be treated that way. The General Manager was not available so I spoke to another lady. I kept asking her if she knew and described the sales associate that went out to my car to look at the receipt and she would just stay quiet and had no answer until finally she said she knew who I was talking about. This lady apologized for my bad experience but not sure if she ever followed up with the associate or General Manager. I have been a customer there since it was the old Kmart to Sears Essentials then back to Kmart. I am not sure if i will be shopping there again due to this bad experience. It's sad that their employees are not better trained with proper policy procedures when it comes to this type of situation. I really liked shopping at Kmart in regards to their pricing, selection, and lawaway/online options but they need to improve in other areas. robert clem 4/4/11 hi i bought a pair of boots at kmart in crystal lake they wre dry rot the threads came apart so i took them back and got another pair and they did the same thing so i contacted sears corp. office and got a email back telling me that kmart would get in touch with me in 3 bisness days thats been almost a week no answer so im going to take them back and set the boots on the counter and walk out ive had it with this store and i hope people read this and dont do no shopping there anymore they want friendly to there customers at all they think that s it coming out of ther own pocket and it is not thanks robert Pamela 4/4/11 Shame on KMart! You don't care about your customers. This is the second time I have tried to place an order on your website for a Sale item and was told there was a web error. I spoke to your on-line chat who said, "don't worry there is a web error and you will get the price as offered in the Sale flyer. Needless to say 2 days later, I NEVER received an email from the on-line chat person as promised, I called the store, spoke to the people there and NOW THEY WON;T GIVE ME THE SALE price because now it's on sale again but for $499.00 instead of $399.00 I am tearing up my Sears credit card, Kmart credit card, and my rewards cards!!!!!!! If Jaclyn Smith is smart she will disassociate herself from her and I am going to tell her that personally!!!! shane crump, milledgeville ga. 4/6/11 I think it is wrong and really disgusting how k-mart has stopped their price match guarantee for prescriptions! Customers were given no notice whatsoever. My prescription essentially doubled in price, making impossible for me to afford WITH NO NOTICE!!!!!!!!!!!!! Before I used their pharm., I used k-mart as a last resort shopping destination, because the store is old and the selection is terrible. I had started buying many items when I came or my meds, spending an average of $100 weekly. I will no longer be in k-mart for any reason, except to say "hi" to my (ex)pharmacist. I know Im not the only one that will be outraged by this change. K-mart and Sears already seem to be failing corporations and this change will NOT help matters!! I WILL GLADLY DRIVE OUT O MY WAY TO AVOID K-MART UNTIL THIS CHANGES!!!!!!! -Shane Crump, Milledgeville, Ga. Willie Brown 4/7/11 I am a proud hard working employee, who has been the victim of my own stores management. Constantly passed over for tranfer to closer stores to my home. I've been employed with the company for little more than a year. I'm not a salary employee but I'm forced to drive extremly long distances to work, with today's rising fuel prices I'm not in the position to stay with the compay if I dont recieve some outside help from the corporation. Who do I have to talked to get transfered to a closer store to my home. Phoenix, AZ 85353 store-3108 store manager-Ronald Franklin HR-Crystal Mcdonald Claudia 4/3/11 I shop at store #3517 in MD. The store never has an adequate amount of help and lines are miles long. Also, I have used the Rewards Card since you introduced it and have accrued money on it. When I tried to use the money I was told the system would not deduct it from my purchase. I was told that maybe all of my information is not in the system. I registered on line when I got the card. How can you accrue money on the card if you are not in the system? I am totally frustrated with my whole experience at K-Mart. I have shopped your stores for years, but am disillusioned with the service and merchandise availability at this store. LindaI 4/3/11 I am very disappointed in the fact that you put things in your add and then do not have the item. I wanted a plant stand that was in your add with the picture (two terracotta pots with rod iron (item name Double-pot stacking plant stand - sale $9.99) and I called the K-Marts here in Fort Wayne, IN and in Decatur, IN and none of them had the item. This is not the first time that this has happened. Seems to me that if you are not going to have the items then please do not advertise them. To me this is false advertisement and makes for unhappy customers and in my opinion I would think that you would want to make things available and have satisfied customers. Terri Delgrosso 3/30/11 Good morning, I am a volunteer for a Pet food pantry. hvpetfoodpantry.org Please look at out site.We are a not-for-profit that helps Veterans,seniors or for some who have lost there jobs, till they get back on there feet. Feed there pets,so they do not have to bring them back to the shelter. We would like to set up a table outside K Mart stores maybe once a month.To ask your costumers to donate food to the pantry. Is there any way the Corporate can help us. Please,please Thank you Terri Delgrosso Mr & Mrs. Raul Ortiz 3/30/11 We are very dissapointed in the security that k mart has hired from another company. fortunetly for a good manager by the name of Mir Ahmed and two young ladies that claim to be k mart security were very proffesional we appreciated that very much. If it wasn't for them k mart would not look like they hire good people that are educated and proffesional. we went through a terible experience at one of your k mart location located at 1998 Bruckner blvd bronx, NY 10473 store#(9420)on 3/30/11 because of the security guard at the front of your store we were cursed at and invited to fight by him. Two of your k mart workers were exstreamly rude and of no help to the situation if anything they exsasarbated the situation as aposse to defusing it. we will be giving corparate a phone call on this matter. Joe Andrews 4/2/11 I am constantly being harassed while trying to shop if I have a rewards card. There's been instances I've been asked four times at the door at the floor and at checkout they will loose my business I'm not going back there again. Judy Payne 3/25/11 I wan in a Kmart store in Northport, Al today requesting a small donation for the Aliceville, AL Public Library. We are having a community wide Easter Egg Hunt for children ages 2 years to 10 years. The Aliceville Public Library is sponsoring this event and need donations in order to accomadate all the children in the town. Aliceville, AL is a very small and poor town in West Alabama. In order to do things with our children we depend on donations from individuals, and local vendors. If this is not something that you can or cannot help us with please e-mail me and let me know . We look forward to working with you. Thanking you in advance for your help. E-Mail judy.payne.mi52@statefarm.com DISGUSTED CUSTOMER 3/26/11 K-Mart in Kingsport TN. needs managers and employees who known how to do their jobs and how to treat their customers. I do not like to stand in line to be checked out while the cashier answers her cell phone. The managers has the employes to do their work,then the employees get in trouble for doing what they ask. I will no longer be shopping at K-MART. Retired KM Loss Prev Manager 3/17/11 I hope all of you know that Kmart employees have to try to get their pension out of ING,the investment company that holds the 401K and the pensions of all their employees. Huge corporate giant. We filed 1/07/11 and as of today 3/17/11 we have heard nothing. They offer ONE PHONE NUMBER. We called this morning and took 35 minutes for any one to answer ... (the recording said they were experiencing a high volume of calls) ... We were told they would "expedite" our file and it would be 20 working days for them to respond. We want our money!!! We have waited for 2-1/2 months. We should have received it in 45 days. Now another 20 days. 120 days before we can receive our pension money????? ... well, folks, I think ING is making money on the billions they have in employee investments and don't want to part with it. The longer they can hold on, the more they will make. I called back this afternoon to ask for a supervisor or district manager or a processing department manager. I was told they would put in a "call back request" and someone would call me in 3 to 5 days. 3 TO 5 DAYS TO CALL BACK!!!!! What the heck kind of customer service is THAT? I asked for a DIRECT line to call them back ... they don't have any direct lines. Just the ONE 800 # on which we have to hold until you get a human being. I'm writing the BBB and reporting this ridiculous way we have to wait. I'm also going to report it to our state Senators. The money is there. We followed their rules getting the paperwork filled out & turned in, and ING just doesn't respond. Corporate Giants suck!!! Does Kmart Sears know who they've turned the fund over to? Obviously not. Theresa Congdon 3/18/11 I will never go to kmart again because of there return policy i will make sure anyone i talk to wont go there either!!! If a return is in original package unopened with a kmart tag there is no reason the cant scan the item and see it was bought there and when!!They are a joke and by far the worst retailer i have ever done business with!!!! Alexis Green 3/19/11 Corporate office, Your Kmart store in Wilkes Barre Pa will be losing a lot of business for making fraudulent reward cards and lying to corporation.This includes the managers and workers.I suggest you do a follow up in the books and see how many reward cards are actually activated and in use. Bailee 3/22/11 I heard that some kmarts around ky and in were doing spring fashion shows. I am a model and was wondering about working one of the shows.. You can contact me at bailee.jones@yahoo.com Please answer soon. 3/22/11 would it be possible for Kmart / Sears to take advantage of the anti made in China & also anti walmart theme going now by making a tremondous effort to sell MADE IN USA ?? This bold statement would also go a long way in our "create American Jobs" also. seems feasable to take advantage of the time we are in & grow John Doe 3/24/11 STOP REWARDS CARDS!!!!!!! PEOPLE HATE IT! Kmart Rewrds Cards SUCK! 3/24/11 Since u guys r not going to approve this either! i just want to ket the person who invented rewards card that they r a Fucking idiot! People dont want them! Joanne D'Andrea 3/24/11 I order 2 packages of hangars, totaled $3.78, and 2 S&P shakers, total $19.98, and my order was accepted. A few days later I received an email telling me my order was shipped and another email telling me that one item was cancelled (S&P shakers). When I looked at the totaled I was charge for the hangars was over $10 because they charged me $4.52 shipping on a $3.78 item. I called and asked why my order was accepted and she said because it was in the store not warehouse. The order was picked from the online order section and I should have received a notification at that moment that it wasn't available. I called and at first I tried to explain to her about the item vs. cost of shipping and by the end of the call she practically hung up on me. She became very rude and abrupt and closed off the line. I tried before to order from KMart/Sears without much luck. Very unhappy with both stores. K Mart Employee 3/15/11 The idea of the Shop Your Way Rewards program is a good idea. With that being said, there is such a push to get these cards that cashiers are being written up if they don't meet their quota for the day. The K Mart that i work in is located in a small town with many elderly residents. Many people already have a rewards card, but what our management does not want to realize is that some customers for their own respective reasons will never sign up for one. The store practically drives customers away, there is an employee standing at the entrance, employees walking around, and the cashiers themselves all asking the same customers if they have a rewards card. I have personally been told by a manager that I was not doing a good enough job and i should have more sign ups while i was checking out a customer (while I already had 3 sign ups in about an hour). Now I believe it was unnecessary to practically yell at me while I am with a customer. The rewards cards are driving both customers and employees away, Three of my fellow employees that I am friendly with have already applied to other jobs. My main hope is for there to be a realization and while we are trying the best that we can, to be considered more and not written up for something that we can not directly control. Thank you ashly higgins 3/15/11 You guys really need to audit your store located in bradley illinois. There are a lot of racial employees and it is very distictive. I am a former employee who was discriminated against and all they did was sweep it under the rug. Your head manegar Ken is very racist he does not deserve that postion. He does not interact with the employees unless he is offending them which he tries so hard to do . If you were not a friend or family member of him you did not get false advertisement not refund or exchanges. I have witness a caucasian woman doin an exchange and a black woman doing an exchange and guess who they gave the problems to ..Of course the black woman . The customer service employees are rude they talk down on you and they dont want you leaving your register to get change which is there job and you get the blame. Do you ever wonder why they cant keep stable employees..maybe its the supervisors and head people who are actually running them away . I fely uncomfortable since i stepped foot in there> The human resource woma michelle was rolling her eyes b4 i could even sign my tax forms . That place need to be employee refurbished . Its not right and im not taking that shit anymore. brittany williams 3/15/11 k-mart is rude and racist brittany williams 3/15/11 i cant work for sears holdings because i wanted to call off and they had a problem with it .the supervisor Susan Garcia k-mart 7525 acted very unprofessional and talked about me to lead Megan i felt uncomfortable so i could not work there anymore . everybody knew wht happened no one did anything no i cant work for sears holdings ever again because of an unproffesional supervisor i hope she rots in hell . Something needs to be done they are still treating ppl like shit around there 8 employees every 2 weeks is not beccause of the employee you need to keep an eye open on the employer 3/15/11 You need to look into k-mart 7525 because loss prevention has some very young racist men ..Im not goin to say names but i was told by a new loss prevention employ that as he was trained the men realted blacks to being their main targets to watch. they said that they would rather watch a black woman with no coat rather than a white woman with a big empty bag sint that a shame . Thye also have a training video you have to watch which also is focused on black theives . Its 2010 -2011 we should be getting past this but we arent its not fair and i am very offended , If you dont do something trust me i Will take this further . Get rid of those so called head employees over there they are giving k-mart a bad reputation . brittany williams 3/15/11 you should take these people giving there opinions seriously beacuse these so called employees are representing your company and if they are representing it this way you should consider closing down . brittany williams 3/15/11 wal-mart forever brittany williams 3/15/11 to make k-mart 7525 a better place for civilians please get rid of: Susan Garcia, who hired 2 of her sons Ken Head manager head of kkk of k-mart , Megan (lead) with the short hair and glasses Melissa the older one with the messed up blonde hair and withches attitude, If these people are gone i promise you k-mart sales will improve and you would keep an employee longer than a month 3/15/11 do u ever think about why the co-manager who was blk left k-mart 7525 so fast and now is co-manager of wal-mart? that ken is something else and very discriminatory and he needs to go idk how long he has been with k-mart i wish the employees would satnd up for themselves 3/15/11 k-mart 7525 bradley illinois hates black people 3/15/11 hey if you know ken manager of bradley illinois k-mart feel free to go and get a 2,000 item for 2 dollars all u gotta do is say false advertisement and you got but if u dony know him your out of luck .. beverly 3/15/11 Dear Kmart I am writing in regards to a location I'd like to see one of yoyr stores placed.It is in West Hempstead,Long island,N.Y.(cross streets Hempstead Turnpike and Westerminister Rd.The community is in need of another store of your size. Hope that you will consider it. Thank you Beverly ciser rafael 3/16/11 i am search for loans with amount of two million dollars and i will return it during two years with a good interest please contact me ciserrafael@yahoo.com Mimi O'Dell 3/16/11 I Had work for kmat in dallas texas in 1988 i am trying to get hold of Human resourcs if i can get a phone or email it would help so much Thank you Mimi O'DELL David B. 3/14/11 Ok everyone its time to forget about Kmart and all these major chain stores and take our money and buisness back to family run small businesses!!! T 3/14/11 You know this reward program came back and it is not any better. Kmart fires, harrases their employees if they dont get enough customers to take a reward card. They even base their hours..u get hours if u get cards..that is a bunch of bull shit..employees do not work on commission here..I think the harrasment of employees and customers needs to stop before it gets legal. Customers do not want any more cards to carry..u dont hardly get any rewards from the card anyways and alot of people only stop there if they need something..they should really check in to this..fact is employees are entering fake names and adress just to get the rewards..i bet if you went into your database..over half them cards are illegal and dont belong to anyone...check ur records before u fire people over stupid stuff.. 3/11/11 I bought an item that was defective. I went to return the item within a week with the receipt, but the store in Cary NC would not give me a refund without the box. I will shop at walmart for now on. Meagan Leee 3/11/11 I recently placed an order with kmart.com for a wedding ring set on feb 22nd 2011 and paid expedited shipping to recieve it by march 11th,2001(today.)I contacted customer service about my order because i have not heard one thing about my order since it was placed and was informed that my order was still preocessing and hadnt even been shipped yet and i needed to allow more time for shipping and 8 to 10 more days from the time it ships for delivery. Well i wanted and still want to cancel my order but was told i couldnt do that and i couldnt recieve a refund until i get the product and return it or refuse the delivery REALLY? What kind of customer service is that? I paid 200 dollars for a ring and i cant get any information on in regards to were it is and when i will recieve but i sure did pay extra shipping for gauranteed delivery. I am just horrified that i blew $200 dollars and i wont ever get a refund because i wont recieve a product to return, but i have proof i havent recieved and it hgasnt even left the vendor but i paid for it. Someone else i know said they had a simular situation with a stroller and it was never delivered to them and they ate the money they spent on it because no one would refund their money. I have never seen such poor customer service in my life and i feel completely helpless and the fact that i don't even have my weddings rings we ordered makes it even worse. If someone would be willing to contact me in regards to my situation i can be reached at mmz85@email.com. Ty Melanie 3/8/11 As with every time we go to Kmart the customer service is horrible. We went to purchase a cedar swing set they had in the Sunday advertisement. At first we were told they did not have one. Again with the advertising something you never carried in the first place. Then, they found 1 upstairs. The cashier called for someone to go and get it, and for us to wait at the Customer Service counter. We waited for over an hour before they finally came down with one. They said they tired to find someone to help the young boy bring it down, but several times there were men on the floor and they were asked to help....they would just keep walking and doing what they were previously doing ( such as getting carts from the parking lot) without even stopping to listen to what sort of help was needed. The Customer Service lady that's always there is very rude. She never says Thank you, have a nice day or anything at all. She told me my price was 317.00, and handed me my sales receipt without another word. There is always some issue with shopping at Kmart. Not to mention that the stores are always dirty. They make me feel like I am shopping in a third world country. I hate going in there, and don't usually go unless there is something specific that they have in the sales flier that I want to purchase. But after the hour wait to get this item, I am not sure that it's at all worth it. g 3/8/11 i work for kmart in tampa fl and they suck and i think their going 2 try any screw me when i come off my uunpaid maternity leave fuckers im callin corp. 3/8/11 KMART SHOULD TAKE RESPONSIBILITY!! My grandson was hurt by a falling clothes rack (it was a circular type and not secured to concrete!)last year and the manager told us to go to the doctors and make sure everything was okay and that KMart would cover the doctors bill. We took him to get checked out and now they refuse to pay unless we sign a waiver of any future problems from this incident. The bill is $189.00 and now we have to get an attorney to get KMart to stand by their rsponsibility to pay this bill. It could have been so dangerously worse. Yet they are trying to get out of this bill!! What is wrong with this Country is that when a STORE SUCH AS KMART does not stand by their responsibility to make a safe shopping place AND THEN DENIES THE CUSTOMERS RIGHT TO AT THE MINIMUM THE COST OF THE DOCTORS BILL WHEN A ACCIDENT OCCURS. That is all the young parents with one income and three children are asking to be done. But the Claims dept says just have your lawyer call me!!! Marie Voss 3/10/11 Dear Sirs,I am writing this letter in regards to the way I was treated in your store#4276 2244 S Reynolds Rd Toledo,Ohio 43614.The store manager in charge treated me as thou I had stolen the item I was returning with tags in place.Because I did not have a receipt nor did she want to exchange it which was all I wanted to do in the first place.In all do respect to your company.I would not have given your corporation a 1 star but you did not have a zero.I will not even step another foot in your store, Nor will I ever purchase anything else from another K-Mart again.Thank-you Marie Voss.If you wish to contact me in regards to this letter you may do so at 3268 Co Rd V Liberty Center,Ohio 43532. Sawna Medeiros 3/10/11 I cannot believe you employ Mike Souza. He has absolutely NO people skills!!! He makes cashiers embarassed in front of customers, he makes girl kringe when he walks by. This is what you call a representative to your corporation. I call it a joke. Also you should state what is policy about damaged returns. I cannot believe your store in Fall River does not take back broken product for even exchange. Kmart is a joke! Barbara Dietz 3/6/11 I live in Monroe Co Michigan and have been buying the smart sense water. I tried to take 2 cases back because you have to use PLIERS to open the damn bottles. Of course no receipt so no refund or exchange. You can contact me at jerbardietz@yahoo.com. Maybe someone needs to contact smart sense water (I tried but cannot find a contact number for them) because if you cant open the damn bottle they are totally worthless! A water bottle that you have to use PLIERS to open with? Better yet maybe Kmart needs to raise their standards when it comes to customer service! Train your people better! Its just water that was 2/$7 not like its an expensive item! Come on guys get it together. Every Kmart Ive been in recently is lacking in every way. And people wonder why Wal Mart is doing so well! Thank you P.S. I will continue to shop at Kmart because I cant stand Wal Mart but will be more careful and selective when shopping there!! Bea Hamilton 3/1/11 Why do you sell International Calling Cards that do not work. Then the customer is out of the money they spent? Will purchase less at K-Mart......the store did not care that my friend from a poor country lost $50......... ANONYMOUS FED UP KMART EMPLOYEE, OOPS, I MEAN "ASSOCIATE". 3/2/11 I am an associate at a Kmart somewhere in the eastern United States. For the past few months, Dan Ratcliff, who is the district manager has REALLY been pushing the Shop Your Way Rewards Program. Dan has told his store managers that getting more and more Shop Your Way Reward enrollments from customers is more important than the Heartland Express truck that delivers our products that we sell to customers. The problem is it interferes with everything like getting new freight out on the sales floor and customer service, which, ha ha, is supposed to be our number one priority. It has gotten so bad that one of our store managers was fired because he resorted to looking in the phone book to get Shop Your Way Rewards enrollments. Needless to say, he was fired. After over 40 years serving Kmart, fired. Just like that. But you see, the pressure that was put on this store manager was so great, that he had no choice. His job was on the line if he didn't get the "required" number of enrollments. Absurd. Also we have had quite a few walk outs too. They just didn't feel like putting up with the pressure anymore. THE Kmart Corporation has become something very very sinister. Tammy 3/2/11 If there was 0 stars that is what I would have given - I went to K-mart on Feb. 10 to purchase advertised sale item - was given a stamped coupon to return with, when the item was back in stocked - but when I returned I was told they would not honor their own coupon - I'll be taking my business to walmart and target from now on. Jacquelyn Garcia 3/3/11 I'm trying to get a job with your company in Ga., but there is a problem. A little over two years ago I applied for a job at Kmart in Fl. store number 4283 and was promised a job even though I was 3 months pregnant, but they never called me back. I went through all the necessary procedures, I got the drug test and even filled out a W-2. My son will be two in May. Now I've moved to Ga. and have a Kmart down the street which they are hiring store number 3996. But every time I try to fill out an application in-store or online it tells me that I am already working at store 4283 in Fl. I called the Human Resources Manager in Fl., who is not the same HR Manager that originally did my application and pretty much hired me, but I never got a call back so I never worked for Kmart, but two years later it is showing me as working in your system. The HR Manager in Fl. tried taking me out of the system but since I did all the paper work needed for being hired she couldn't. I talked to the HR Manager, Frances, here in Ga. at store 3996, she called the HR in Fl. store 4283 and told her to call "888 Sears" I think thats what it was called. The HR in Fl. told her since I was already there that the Ga. HR had to call them. So she did and she followed all their instructions to a website, which told her that the Fl. HR was the only one that could do anything. The HR in Fl. has told me that she's been sending e-mails, I can't remember where she said she was sending them, but apparently its not working. She isn't trying anything else to my knowledge. I've been dealing with this for over a month. I have two children and are in desperate need of a job. Obviously I have all the requirements for this job since they wanted to hire me two years ago when I was pregnant. I would really like to work for your company but am not being given the chance. I feel that the HR in Fl. store 4283 is not doing everything she can to help fix the situation. When I originally applied, two years ago, my name was Jacquelyn Atchison, I have gotten married since and am now Mrs. Garcia. Please help me out. Holly 2/26/11 I got hit with a snowball by an employee while cashing out...i knew shouldve stuck to target... Michelle Hjatt 2/27/11 I went to one of your stores in Clemmons, NC tonight with my husband and was extremely disappointed in the whole experience. This store was advertising Route 44 jeans for $4.99. There was two racks full of these jeans with a large sign showing the price. I selected a pair of these jeans and when we got to the check out they rang up at 19.99. When I informed your employee of the price they were advertised at she called her manager, came back and told us that the jeans that were that price had stickers on them. Nevermind the fact that there was a rack full of these jeans with that price shown. She didn't offer to go and check on what I was telling her. I work in the retail business myself, so I know what good customer service is and what false advertisement is. I work in Clemmons, not even a block away from this store, so it was convenient for me to run in there when I needed something. Needless to say, we did NOT purchase the jeans and I will make it a point of going out of my way to shop at Walmart before I grace your doorstep again. Barbara Carter 2/25/11 Hello On Sunday I went to your store and purchased a jms bra for $11 the sale price so yesterday i decided I would go do a layaway and purchase a few more. horrible experience with sales people and a very snub manager. They said it was only one style number on sale but yet the sign says origionally $15.99 on sale for $11, The ones I was purchasing $15.99, but when I questioned why I was getting the sale price I was told I had the wrong style Do you think they could have showed me the ones on sale no they just wanted to stand and argue not only that then the manager had the nerve to tell me the customer is not right in his store you know as hurting as Kmart is you would think they would be willing to treat there customers better i spent alot of money in Kmart and I was treated very disrespectful I will be calling and calling and letting people know the poor service a person gets in your Hydraulic rd store in Charlottesville Va and the manager Hue the sales person carolyn in layuawayand salesperson Gloria in lingeria need to lose there jobs because if the have no pr they need not be in retail Jody Bly 2/25/11 I received an email notice back in November from "Snag A Job" that a K-Mart near us is looking for help. So, my 22-year-old son applied to work at KMart. He has never had a paid job before. But, the website indicates a required minimum age of 16, so how much experience is required? Anyway, he is a good student (especially in math) and a hardworking boy otherwise. There was a question on the application regarding whether he or his family have received SSI or food stamps within the past six months. Thankfully, we have not, and he answered honestly. Within 10 minutes of submitting his online application, he received an email that stated that other applicants were being considered. Ever since November, I have continued to receive emails notices from "Snag A Job" that K-Mart is hiring, and I have noted similar postings regarding K-Mart on other sites as well. It appears to me that K-Mart is either discriminating against the young or maybe they are specifically looking for welfare recipients in order to get some tax break. This is my opinion and based on my personal experience. I realize that Kmart Corporation will not receive this note, but I am posting it here for others to be made aware of what it was like for my son to apply for a job online at Kmart, as others may have the same type of experience when applying online for a Kmart job. Shenyqua Shantei 2/21/11 hello, i was at Kmart last night and i saw the manager and she was just so rude to me, all i did was ask were the laundry detergent was. She had been working all day and was mustve been very stressed out because she snapped on me. i thought my life was in danger ! and i also saw her firing a young girl in front of the customers on rude and not classy. I will rate the manager a negative 00. Terrible service but great employees :) shay urbina 2/21/11 ok can anyone tell me what parents are suppose to do when your child gets two of the same item for there b-day & the parents who bought them didnt give you a gift reciept & cant find the original one, & when you go to k-mart where the parent said the bought it your told it will not & cannot be returned wo a receipt not even for a gift card or store credit? what options as parents do we have maybe this is why k-mart went bankrupt bc there policies dont make you wanna go back n shop there guess ill be going to walmart where i can get a gift card for my kid bc they want the business maybe thats why there so big & not having money troubles bc they just want to keep your business (hint hint k-mart exects maybe you should take notes from walmart to stay in business) J P Barnes 2/21/11 The last three weeks I have attempted unsuccesfully to purchase an item on sale only to be told, by the manager, no raincheck can be issued. No reasonable explaination was given, no written company policy issued as requested, no store rain check policy posted, or "no raincheck" stated in advertisement. What is the corporate policy for issuing rain checks for out-of-stock sale item(s)? Please advise. Thank you. Optimitic in DC Elaine 2/12/11 Thursday night I was in the Anoka, MN KMart and learned that the manager, Bobby Stutzman, was fired. First of all, he was the best manager they had. I worked there for 2 years and the manager I worked under didn't even know how to run the cash register, among other things. If Bobby was fired because his store didn't get enough Shop Your Way Reward cards, that is sad!!!! People who want the card will get one, if no one wants one you can't twist their arm and make them get one. I heard that a lot of managers were losing their job because of that. How sad! You guys ought to go shopping there once in a while and get out with the public. You sit in your little offices and make all these rules without knowing anything. And NO RAISES! Anytime I was in that store I never once saw Bobby sluff off, he was always working, even going out side to get carts. You guys don't know anything about keeping good employees. No wonder KMart isn't doing so great!!! Elaine kimberly 2/14/11 i am a k mart employee and im not to happy at all with k mart.im supposed to have my check in my account today and its not there and no on can do anything about it.well i wil be going into work tonight but will not be showing up untill i get my money for my check that i worked for that no one can give me...i offically hate k mart and will be looking for another job.Its horrible!!!please email me i you have a response to this because i would like to talk to corporate about this kimberlydelker@yahoo.com tom oien 2/14/11 how long does it take k mart to answer a complaint ????? i have been waiting sense december 19th . thanks for all the customer care . not Valentine day bust Jerry 2/15/11 tried to buy 69.99 created ruby and white sapphire pendant for wife. called every store in state no one had. when add first came out. Then had item again this past sunday two day special again, and there was pendant. Again, no pendant anywhere. But not even able to give me an item number or back order number. Even when you whowed them their own add. Very frustrating. Mary Brown 2/19/11 I have always bought The Body Co tennis shoes size 7 from Kmart and am so disappointed that you no longer sell them. If you have any backstocked or in some of your other stores (I live in Rockford Illinois) I would like to buy at least 3 to 4 pair. The clerk I spoke to was quite nasty, was told in a sharp tone that if they weren't on the shelf they didn't have them. Very unhappy 2/20/11 I am here to complain about the store in Sumter sc. You have some worker's there who work their backs out while other's are walking around testing and talking on the phone. people seem to not care about customer service . And I need to know what is the corporate number. There is no team work at all. But I do see a lot of flirting and telling of their business to customer's very unprofessional. the ones who work hard need to be more recognized and the ones who don't want to be there need to go away. 2/17/11 Lake Orion K-mart I am disapointed in them. They try to shove a rewards card in my face everytime i come in the door. If i say I dont want one why in the hell are you gonna try and force me to sign up. I know and employee that has told me that they must push rewards or there hours will be cut. Who benifits from this who gets the bonus? I really see employees moral going down. I am a loyal customer in my 57 years I cant believe how they treat there people. As far as those rewards next time they try and chase me and try to make me sign up I might just do that and shove it right down the managers neck. I heard with my own ears a manager yelling at an employee to get at the door and push those i think his name is Rick or Rich. So I support your workers they keep me coming back not your prices or your management team. Briitany Gant 2/10/11 I am very dissapointed in how your "MANAGER" (Suzanne)at store number 3703 acts she is so rude. I was a concerned customer trying to make a payment and she was no help at all she stated well i am not a technician i can't help you with your computer problems. She needs to be retrained or you will loose all customers if they have to deal with her. echo 2/4/11 I ordered a headboard on line at K-mart.com. That night after discusssion my husband and I decided to cancel the order and order the bed frame and headboard. I cancelled the order and received a cancellation notice. The next day I received another e-mail that stated they were unable to cancel my order, however upon delivery I should refuse the order and when returned to the warehouse I would be credited. The order was left on my doorstep! I could not refuse it. I however received notice that I could return it to my local K-mart in St. Augustine Florida. After loading it in the truck and carrying it into the K-mart, the local and very nice manager - Rosa could not find the correct #'s on the packing (all original) she called corporate office who indicated that this item could not be returned to the store! I spent over 1 hour on a sunday standing in the K-mart discussing on the phone what should happen next!. A final decision was made that I was to leave the headboard in the K-mart store and UPS would be sent to pick it up. I called 4 days later and the headboard was still at K-mart. I called 866-562-7848 and spoke with Eric who indicates that I would need to ship the headboard back at my cost and if I needed further assistance I would have to write to the corporate office! I found this site and spoke with Christopher at 847-286-2500. Christopher was pleasant however he was unable to get the headboard shipped back to the warehouse! I will go and pick it up and it will be the last time I will set foot in K-Mart.!!!! Angela Barnett 2/6/11 Kmart has been advertising kinect games since Dec2010. Its a big disappointment because they never had the games in stock and if they did they only had two. Why keep advertising for something you never have? Is tha false advertisment? Its Feb.2011 now. Patty 2/7/11 The Ellenton Fl K-Mart Store SUCKS and so do the people that run it..... They are rude and have no clue what they are doing. And please...Get over that stupid Shop your Way crap... We as customers just want to go in and not be bothered... If want your stuff we will ask for it. Man K-Mart is terrible... No wonder Walmart is #1. Thank god for WALMART... C 2/7/11 I live in the Vigin Islands annann0815 2/8/11 I purchased four items at the Gainesville, fl. Kmart store yesterday and the scanner rang up $2.00 an item more than marked for three of the items. The tags were not "local" tags but tags from the factory. Fortunately I decided to check my register receipt before leaving the store and realized I have been overchared almost $6.50. When I went to the Service desk and complained about being overcharged I was told this happens. Maybe it is time for this former Fortune 500 company to hang it up. I did try to call the manager but unable to reach him/her. ashley smith 2/8/11 I am so disappointment with your services I bought my son a dsi xl do for his birthday he didn't get to play with it because I was n a rush got off work went bought it didn't realize till had got it home box had already been open buy I paid it no mine until my son went to play with it that the light was on it wouldn't go off .try to return it but I lost my receipt so they hold me they could not do nothing. That was the store manger don Nicholas. So yrs I know ya store policy but I spent over 300 dollars and two store I shop there a lot I know.u get a lot of con artist but I just wanted to give my son a nice gift for his birthday but that didn't happen I will never shop here again I will make site I tell everyone what happen and I am Lao thinking abo:ut going to protest outside your store I know u have to be safe but I lost a 180 dollar I cant get back because someone and the store return a defect game and they decide to put it back out I also talk to 3 people at corporate that was no help one of them name Jen.with a badge number 62615 so.I use to love kmart now I will never shop there I wknd going to yell my family.to atop shopping there its just .not fair because I also rented a carpet cleaner from there n I bought a 120 on rugs but I will no longer shop with u why put the bar code from the game n the computer of u can't do. Nothing are figure nothing out so now I have to buy my son another game n be stuck with your crap. Lost a 180 dollars why your employees sit there be rude to customer and curse an front of customer. How nice eveylen james 2/8/11 I came and kmart today I always shop here do my grocery shopping here I do my everything shopping here because walmart and all the other store are to pack for me but I came in today and there was a woman crying because she bought her son a game I overheard her conversation I was an the lane across from the service desk an a couple of th lady up there were being real snotty with her it was 2 whit woman I am white also but I think they were very unfair to her she ask for a maNger they told her he was not in but she could call up there an talk to don Nicholas. This woman was angry and whatever it was thse employee didn't help and I think I am no longer going to shop there nobody should be treat like that this youn lady was in tear kmart have went from top 10 and my list to the bottom one I think u should get a better handle on your employee and someone need to apologize to that young lady its hard out here for people that young lady had 3kids and she was probaly using her tax money. judy blair 1/31/11 i placed an order on 1/14/2011 was supposed to receive on 1/18 to 1/20 never reced the order but they took my money out of my acct i have called twice about this order both times told id get a email which i have never received either. i am out 46.00 no merchandise , is this how k mart treats customers if so please do not order from them they are a rip off they take your money and keep the merchandise they are very undependable and could care less about their customers. i will never order from them again i am still fighting to get my money back or the merchandise and they dont even care........very poor company and terrible customer service......... alma richburg 1/31/11 your customer service at your airport location in pensacola fl,is really bad. one cashier and 6 people waiting in line .we were finally routed to customer service,where we had to wait in line some more due to customer having a problem w/ gift certificate. need less to say this other customer and i,just put our stuff down and walked out . it just blows my mind that a store that big has plenty of employees walking around and one cashier .come on now,and the world is shocked that all these buisness are closing .i once was a cashier and was taught ,the number one thing is get a customer in and out . no waiting ...no waiting.... so i decided to call the manager and explain the sitution and was told .we appreciate you calling .. never once said im sorry or anything else !! Stephanie Brener 1/31/11 To Whom It May Concern: My name is Stephanie, and I just got home following a shopping trip at Kmart, Store #3302, across the street from my friend’s apartment. I read the Sunday paper, including ads, and was excited to go and get the promotion Kmart was offering until February 5th. Coupons that are worth up to $2, with your Rewards Card, will be doubled. Both the cashier and manager were extremely friendly, but I got rather upset when I found out there was a 5 coupon limit, I had about 10. On top of the five coupon doubling limit, coupons worth $2 WON’T be doubled. This really confused me because the ad clearly states that up to $2, coupons will be doubled. It does not say, “UP TO $1.99”, it says, “up to $2”. Who gets a coupon that is worth $1.99? I do not see a single coupon in the four books of coupons I cut today with Kmart in mind. I had 5 coupons WORTH $2 that I ended up not even using. Another concern of mine was my EBT card. I purchased Slimfast drinks along with Pepsi 2 Liters. I paid $2 for the Pepsi on my EBT card, but the Slim Fast would not work. I buy Slim Fast every month for myself and have never had a problem with EBT covering the items. My cashier said that because it was a drink, it was no covered. That did not make sense to me because Pepsi is also a drink. Energy drinks are not covered by EBT, which Slim Fast is not. I was in line for over 30 minutes trying to get my coupons in order and take things off my order that I no longer could afford. The cashier was nice, but she lost a couple of my $1.50 coupons that she at first typed into the register, but the 3rd and 4th times she said she gave them all back to me, but then found another coupon of mine that was missing. This was honestly the worst shopping trip of my life. I LOVED Kmart until this happened. Isn’t it false advertising, saying you will double coupons up to $2, but in reality, the $2 is not included? Maybe the 25,000 points I wanted to get with a transferred prescription would make me feel better about today, please? I do not want the cashier or the manager to be reprimanded in any way because they were good and honest employees who were patient with me and my needs. But the coupon policy, losing my coupons, stuff not working on the EBT, really soured the good time. Now, as I look at my receipts, I see that she did in fact ring up one of my $2 coupons, and it was in fact doubled. Why is that? joan 1/31/11 I went to the kmart in blaine mn.. The advertisement says $2.00 coupon doubles. At the store they say only a $1 coupon doubles. I do not think anyone know's what is going on. Can anyone answer my question?? What is right.??? My neighbor was in there the same night I was & she was treated very rude by the manager. joan 1/31/11 How is it that an assistant manager can have a relationship with a cashier? Do you not have any rules???? Also to see them sneeking behind counters to kiss one another,is this the management that your company wants?? Is this who you put in charge with money? kmart worker 1/17/11 i work there currently in waukegan illinois and i hate it there its the worst store ever to work at we are now getting our hrs cut if you cnt get ppl to get a shop your way reward card or buy a smart plan which is dumb most of the ppl have one or dnt want one what do you expect us to do BEG!!! im not finna do that over no card and dnt NoBODY want a smart plan!!! and then becuz of the hrs cut they have 1 person doing multiple jobs thats y nobody is ever in electronic jewlry or layaway cuz they got that person doing other things...they always have old price drops and sale stickers on things so buyers be thinking they getting something for low prices and it dnt show up in the system so we gotta do a long process of price checks and us cashiers would do it but we are not allowed to leave the cash register no more so we have to go on the intercom and ask for someone to do it for us which takes for ever cuz they are multitasking...it just sucks i dnt recommend kmart to anyone brian 1/17/11 This Christmas I bought two Augen 10" notebooks from the local Kmart in Camden SC. One did not turn on so I returned it for the Augen 7"gentouch. Now on Christmas day when my kids opened the gifts I bought at Kmart none of the Augen products worked, made for a great Christmas for my kids. I am very dissappointed in the Augen product and in Kmart for selling such junk. Not that one family matters to a large corporation, but I can say I will never shop at Kmart again. VERY UNSATISFIED CUSTOMER Jeannie 1/17/11 Your plastic bags are staining my countertops in my kitchin. The red dye gets all over and now I have a hint of pink in my countertop. Change your bags please! Hector Jimenex=z 1/17/11 I have recently visit the store located in the bronx area. 2 minutes before closing i was approached by a security guard asking jme to leave already. I reply by telling him that me, my preganat wife and my 2 young girls, 9yrs and 2 yrs old were on our way out. When he turned around left screaming "F___ Y___ M____F___R ! I was totally in shock, and approached him really mad and asked him what was the problem, he said that i didn't want to leave, I told him that was no excuse for him to cursed me out, and told him to better stop, then once again "F___ Y___ B____T " several times in front of my wife and kids, as well as several employess, it lasted a little over 2 minutes, then he left the store. I was very disappointed that the managers were unable to comply with my request to bring him back. What kind of personnelo this people are employing these days. I will comtinue this with my lawyers. Gayle 1/21/11 The store in Versailles, Ky has gone down hill since this last manager has come there. From what I have observed, he doesn't care about giving good service to all customers, only the young women. I've also noticed that the older more experienced employees are not working very much anymore. They're the ones you could always count on to help you in any way possible. I don't think the store is nearly as well managed now as it used to be. What happened??? Is the current manager new in management? If so, he needs much more training. I also wish you would find out why the older employees who have been there for some time are not working very much. Its a shame!!!! Sheila 1/23/11 I am very disappointed in your management techniques.Since you opened your new Superstore in Kelso, Wa,with great fanfare, every time I shop there (at least twice a month) I am unable to obtain some of the products you carried in the older store. When I ask, am told temporarily out of stock. Whoever is doing the ordering needs to get on the ball. I have gone to a competitor's store, and obtained the products there. I will not shop for those products again at your stores, and will not buy groceries there, and will not visit your store as often. an employee 1/27/11 I would like to know why, at the Fairfax location, we were required to stay til ten pm. The federal government in DC closed 2 hours early. The mall closed at 4. Burlington Coat Factory, the other anchor store in our shopping center closed at 7. Why is it that with such increasingly hazardous driving conditions we were made to stay until 10pm? And the only reason I could leave then was the overnight crew told the store manager they weren't coming in. If he is going to require this, then he needs to come in and stay at the store. We don't all make so much money that we can afford the large 4 wheel drive vehicles. Seriously, I got home at 2:45 am. Nicole Monroe 1/13/11 I ordered items on Black Friday for Christmas presents. The items made it to Jacksonville, FL on Dec. 3rd via UPS. I called UPS on Dec. 10 and wast told Unfortunately the package was then lost. Upon contacting Kmart customer service that same day I was told a tracer would be place on the package and if not found I would receive a refund. I told them to notate my account that I wanted a refund as I would have to order the merchandise elsewhere in order to get for Christmas. "a tracer takes 7-10 business days." I called back on the 20th and was told a tracer wouldl have to be placed on the package that one had not been placed. I have atleast 25 different emails stating I want my money back and I am always told they understand but they need to wait for the tracer results. After the last tracer was due to expire I emailed again stating I wanted my money back and the order cancelled. I received an email stating a tracer had been placed on the account. When I called and demanded my money back I was told the dept where the manager that is handling my account is not a department that I can be transferred to. If one more person tells me they understand I am going to scream. It is $39. I don't want the merchandise. JUST GIVE ME MONEY BACK. I am so totally disgusted with Kmart. I will never shop there again. Aufrey 1/2/11 I made an order to K mart last night. My order was supposed to be shipped to my home. Today i got an e-mail telling me I could pick up my order 200 miles away @ Kmart. When i called I was told yeah sometimes things can't be shipped to the home and has to be picked up. I SHOULD HAVE BEEN TOLD THIS BEFORE I PLACED MY ORDER!!!!! Then send me an e-mail to pick up my order 200 miles away after charging my credit card. I canceled my order and was going to reorder but the item was no longer on sale so they wanted me to pay the new price from $19.99 to $25.99 and charge that to my card plus shipping. I DO NOT KNOW HOW K MART STAYS IN BUSINESS!!!! I had issues with Kmart during xmas and should have known better than to use them again!!!! I am in Wilmington, NC & I will NEVER use our K mart here again!!! I will never use Kmart again. It is sad that I have to contact corporate office in order to complain about such a small issue when this was Kmarts fault. Thanks, One Dissatisfied Customer bonnie dipaola 1/3/11 the service deptmartment coult not help me because i did not have the reiept for a kmart item that was defected and runioned my daughters dresser. they told me to call another number which was for black and decker items. then when I called back they gave me another number for which was for verizon. it wasnt until i spoke to the 5th person that i was told that i needed a reciept to put in a claim and that i had to write a letter to bruse johnson. this mater needs to be addressed asap. thank you bonnie dipaola bonniesue24@verizon.net Sara Diamond 1/4/11 Kmart is an irreputable company. They advertise products they do not have to encourage shopping on their website. Do not go to their stores or their website. Unsatisfied Customer 1/7/11 Where do I began? The experience with your company has LEFT me speechless and whom ever I come in Contact with will know about my experience!!!!! When a Customer has a return and provides the Original receipt and is refused a legitimate refund it screams "LAWSUIT" !!! I have contacted your Consumer relations Dept AND Several store and assistant managers I was sent from store to store for a resolution wasting Gas for my refund to still not be giving it. I Was told it's a systematical error, Well being in a world filled With Technology there is always someone to correct this I have presented my issue and requested action, allowed 24 hrs sO I have since contacted my local BBB, Attorney General and my local media network to gain exposure to your company!!! The Store managers and Associates should be trained better to create the better customer experience and since there was an error with the one item that can't be resolved without a Help ticket Me and several of my family members are returning everything we brought from your stores for the Christmas Holiday and causing your company to lose out on thousands of dollars and 7 frequent shoppers whom are all eager to get the word out about your company!!!! Marisa Garcia 1/7/11 If this review was written just a week ago, it would have been 5 stars! However, KMART has let me down and I will NEVER order anything from them again. I completed an online layaway list for Christmas gifts. I made my final payment on December 14th and picked up the items on the 15th. Full paid, have my receipt and my kids were so happy with "Santa" on Christmas morning. Yesterday, I checked my online banking and noticed a $40 charge to my account from KMART.COM. The transaction is listed as a debit card internet purchase. I have NOT ordered anything else from KMart since my final layaway payment. I called Customer Service, assumming that this would be an easy error to correct. I spoke with SEVEN different people- I was transferred all over the place and spoke with people that seemed to have no idea what an "erroneous charge" meant. I even called the so called "dispute" department, but they told me that they couldn't look up a charge without an order number or a store number. Now tell me this- if I didn't place an order, how would I have an order number? And if the purchase was made online, how would I have a store number? No one could find an order placed under my name, card or e-mail address. The 7th person told me to fax in proof of the charge to my account and a written statement explaining everything. I did, and I haven't received a response. I have since filed a claim with my bank, so KMART can deal with my bank now. Beware! The Customer Service is a JOKE and KMART doesn't seem to want to admit a mistake. I'll NEVER place an order through KMART.COM again and if this is how their customer service reps handle calls, I'll never buy anything in store either. David Pecora Junior 1/9/11 I work for Kmart/Sears Holdings myself. I have been there for 2 years and see a lot of peolple come and go. My store is 7372 Hyde Park Rd. and I could definetly admit that we do hire a lot of kids. These kids tend to overlook their reponsibilities as employees and put a bad image on the company. If we are out of something we would call other stores or try our best to get what the customer is looking for. There are very few occassions where the customers ever do leave unsatisfied. The only unsatisfaction I here a lot of in my community like in restraunts is they are saying we are ramming the rewards program down their throats. They are tired of it, all they want to do is go in shop and pay and go home. Not every aisle they turn in a employee is standing there with a handful of rewards cards to badger you. Even at the checkouts they would ask the customer a million questions while trying to check out. While eating at a Kings Family Restraunt two days ago a group of kids were talking about beating up some of my co-workers if tttthey wouldn't shut up about the rewards cards. I told my night shift manager and the store manager nothing is going to be done about it unless something actually happens. Is this rewards program actually worth the lives of mean and my co-workers? Morethanoneangrycustomer 1/10/11 I am a long time customer for the Kmart in Wayne PA. Its so convienient cause its really close to my resident. I just recently found out that ONE of the NICEST person in that building was fired!! I just couldn't believe that a person who has been working there for so long who is always smiling, very decated to his work, and would help anyone at a drop of a dime, would be release for honoring his customers. Please bring him back, everyone deserves a second chance. I proably will never shop there again. Anne Gauthier 1/11/11 I have neurological damage which has left me incontinent. What a helpful thing when Kmart sold American Fare XL briefs. The product has been replaced by a product which is inferior to American Fare. I.E. thinner material, less absorption, ill fit. I urge Kmart to bring back this product or something that is equal in quality and value. Anne G Maria 1/11/11 I have been a Kmart employee for nearly 3 years. I have near perfect attendance, have been a productive & enthusiastic team member. During this time, in an effort to get more hours, I have covered other shifts, worked on my days off, worked in other areas of the store. After making myself available 7 days a week for 10 hours a day,with no result, begging for more hours got tiresome so I secured a second job. Over the past 2 months I have gotten approximately 60 hours. I get reasonable health care insurance thru Kmart which is the reason I stay there. They want me to make myself more available to them in order to get more hours which means I would have to sacrifice hours at my other job. For what???!!! For the possibility that MAYBE I'll get TEN hours a week? Kmart is a disgustingly disorganized company. They DO not care about their employees. They just need bodies. the company is going under. If you want to actually work for a living & have a future in retail, seek employment at WALMART. If you're on assistance, & plan on being a societal mooch, you will most DEFINITELY be hired in at Kmart. I hear the kickback from the government is VERY generous. Georgia 12/29/10 It's almost 2011 and the internet is a widely used tool all over the world. Can you tell me why the store in St. Thomas does not do online shopping every other store in the United States does? In order to but my neices bike I have to buy them from you , take them to UPS pay for shipping to get them to the girls. My neices in Florida I bought them online my sister pick them up in Florida my neices road them out of the store? I know you won't miss my $200.00 if I went else where but I should be able to send to any place in the world that you have a store in. I am very disappointed. Shantel 12/29/10 I Recently purchased a toy box from your website. To be precise 10 days ago. I was promised the package by todays date. I have checked my order status and to my surprise there isnt even a tracking number available. I contacted customer service and talked to a women who told me that she was going to put a "NOTE" in my account saying that my order was LOST!!! WTF This is the first time i have done buisness online with kmart and the last. You were quick to charge my credit card over 100 dollars, but still have yet to send out my merchandise. This is the worst customer service i have ever experienced in any company ever. No one seems to know what they are doing. I asked to speak with some one who could help me get my order sent out and all the women said was i already put a note in your account if you dont hear anything in 3 days call back ???????? This is just awfull customer service; I WONT BE ORDERING FROM THIS COMPANY EVER AGAIN!!!!!!!!!!!!!!!!!!!!! Also i sent an email to customer service and all i got back was a copy of what i sent to them. Surprise NO RESPONCE on their behalf!!!! Chris 12/31/10 NEVER EVER BUY A VISA GIFT CARD FROM KMART. My Mom got asked how much she makes on Social Security when setting it up, and other crap that is none of their business...my son-in-law couldn't activate it, instead he has to wait to get something BY MAIL...this is rediculous. It is a requirement that you use cash when buying them, also I paid a $4.99 fee to get the money on the card...wtf is the reasoning for that money to NOT be available the minute they want to use it?? Amanda 1/1/11 My fiance' bought my engagement ring/ wedding band set at the Greenville MI kmart. a $1000 ring, for $295... we put it on layaway on 10/02... paid it off on 10/26... went in 4 weeks later to see if it was done being sized... they said it hadnt been sent out yet.. the next day they called and said there was a mistake and that it WAS sent out and it would be done before Christmas... Christmas came, no ring no phone call.. So Kurt called yesterday, they put a rush on it, it came today. He went to get it while I was at work, The lady gave it to him, he went from the desk, to the truck, pulled the ring out of the box, and it was bent all the way across the bottom, like a straight line. so he took it BACK in, asked the lady why it was like that, she then proceeded to accuse him of doing it himself and blaming her. So then she went back to put it on a ring sizer stick to fix it, and bent the setting, she showed him that the band was fixed by holding the setting so he couldn't see it, put it in the box, and he went to the truck AGAIN. My mom then pulled it out, looked at it, and they both went in to ask her about the before perfect setting... she then made my fiance feel like shit and again accused him of lying.... needless to say, I am NOT a happy camper right now. She said "whatever you did to that ring, is not my fault." ..... we were told 3 different things by three different people who worked there, noone had their shit together. No more business from us. thanks for nothin. hazz 12/26/10 started to work for kmart in california. my first retail job. very nice and hard working co-workers, including the store manager. moved to NAMPA, IDAHO store 3189. WOW! what a big diffrence, my store manager Rick Simmons was a complete space cadet while my supervisor Randy Nesttle was a PERV, some of my co-worker were lazy and very rude. they lied to me and everyone else all the time. i worked like a dog while my super the PERV chatted w/ the girls. first time I complained to store manager about people not working, nothing was done, second time i complained, my hours were cut, third time I complained, i was let go. I hope Karma gives it right back to these guys and Kmart. Big D 12/26/10 K-Mart is one of the worst companies in retail to work for. My wife has several decades working for the Big K and lost thousands of dollars,like many others do to Conway and upper management. Not to mention hired in with paid holidays,which she has never received. They give you a day off with pay when it benefits them,just like throwing a dog a bone. Christmas hours are open to midnight and way to late on Christams Eve. We had no Thanksgiving this year with family,just the 25th off and she closes at 11pm on New years eve and has to be back at work at 4am. What a rotten company and bunch of idiots,that are greedy,money hungry and do not care about their employees,familes,holidays,safety and getting close to even a sleepful night. Soon she will retire and we will never go into another K-Mart again or spend a dime there. There is surely Federal and State laws that allow for rest and paid holidays on the day of the holiday. Most stores in our area close at 6pm on Christmas eve and customers have 364 days to due their shopping. What a rotten place to work for and can't wait for her retirement. Pissed off and don't care.... BIG D rosa 12/27/10 went to the kmart in el paso day after Christmas to get wreaths because someone stole them off our family graves. i found two with absolutely no tags or labels. they looked used and had no decorations at all. no bow now berries, nothing. went to get in line to figure out a price and got a very nice young lady. she went to try for a price check. i told her i found them on a shelf with no tags etc and to get the manager so we could discuss a price. long story short, MARGIE the manager kept me waiting and about 10 people in line waiting OVER 30 MINUTES while she claimed to look for a price. then she sent up a bar code number for a GARLAND that was 14.00. basically instead of being a real manager and saying hey no one else will buy these, let's agree on a price, she decided how much she wanted them to cost, left me and about 20 other people in line for over 30 MINUTES and then sent up a bar code for the price she wanted. who knows what the actually price would have been. i told her that she was keeping me from getting to the cemetary on time and she couldn't have cared a less. she also didn't care about the people who had to wait in line for over 30 minutes while she made a big deal over a cheap item and made up the price she wanted to sell them at. typical kmart. won't ever go back. Benjamin Jones 12/27/10 Your store on Missouri Av in Largo Fl. has some lady named Sheree, or Cheree, with the accent on the E, or last syllable, who told my wife "I am from Philly, I will personally throw you out MYSELF!Cindy, the night manager, as I was walking out said "get out of the store or I will call the police,while following closely behind me.Point is i was walking out aready and she decided to grand stand,dangerouly following me too closely. When I confronted "Sheree about the statement she made to my wife, she replied; "yeah I said it, and I stand behind it, I am not backing down." bottom line get rid of these uncouth, untrained, unproffesional people,NOW, or there is going to be a problem.You do not threaten to physically throw customers out, yourself.Maybe they don't want to work at that location and want to be transferred. That is the only explaination I have for their actions. liliana 12/24/10 i put 2 Mack trucks w a small lightning mcqueen on lay a way for xmas for my twin boys...the only thing i got them!!!! and they mistakenly sold it!!! my contract was still active it was onlie lay a way...now y kids dont have the only thing they asked or im a single mother of twins no job, full time student...i had to count pennies for my payments!! PENNIES!!! and u sell it!!!! they gave me a rainb check..in 2 weeks i can oickj up the mack trucks for 18 dollars each!!!and i was able to get a littl;e mcqueen track for 50 % off cause that allthey had!!!! im so upset i have been crying for 2 days already...its teir 1st yr that they understand xmas and santa...and i failed them michelle 12/24/10 i went on line two days before xmas to purchase ecards the order went threw paypal but paypal put a hold on the money for 1 hour during that time kmart cancled the order and now it has been two days and kmart will not refund my money. i have had to three way paypal in twice to prove kmart has the money and they still have not refunded my money.I will never shop Kmart again and I actually have a call in to the Kmart Corporation. I have never dealt with such crap. A. Ford 12/21/10 Having posted a customers complaint, does anyone do anything about it? Five weeks later I have still not had the $107.00 dollars charges refunded to me. What is the point of this website? Angela Gold 12/23/10 I live in Riverside ca and I am a current shopper at the KMART ON IOWA AND BLAINE. These people are NOT CUSTOMER SERVICE FRIENDLY! I work retail and I know how customers are supposed to be treated! Every time I come in there is always a confusion with signs and pricing. I had problems 3 times with false advertisement, and its ridiculous. Today was my final straw. I am a frequent shopper with KMART and I doubt I will ever shop there again! Of course, again, there was a pricing confusion and they told me they wouldn't give it to me? I got all excited, and thought I was getting a great deal, but as I go to check out, I was disappointed. I talked to the store manager herself and she looked at me like I was the one that signed it wrong. Is it my fault you had false advertisement? She was very rude and disrespectful to me, seeing as I was just trying to get the deal as the sign says with the product underneath. I was there for over 45 minutes, and the store manager was the worst. There is no reason why I shouldn't have got my product for the price that was on the sign, mark as exactly what the product was, that was underneath it. She had no budge at all! I walked up to her showed her the sign and she was just starring at me as if I was stupid or something. Am I wrong or is this the way KMART treats their frequent shoppers! I asked for corporate number and they gave me a 1866kmart4u number. WHAT IS THAT?? I had to look up the corporate office number myself! Who do they think I am???? 1866kmart4u? This is no corporate office number! AM I A DUMB ASS!? Seeing as the corporate office was closed because it was 1130 pm. I decided to be on my way home and figure out my complications with the corporate office. WHO ARE PEOPLE WHO VALUE A LOYAL CUSTOMERS! I took pictures and will report my case. Richard A. Ledgend, Corporate Executive Officer of Ledgend Corporation. 12/23/10 WHERE IS MY PIG. MY CHRISTMAS IS SHATTERED. MY CHILD HAS LEFT HOME. NOBODY LOVES ME AND NO BODY CARES. ALL I WANT FOR XMAS IS THE LIGHTED CRYSTAL SANTA PIG. I AM GOING TO PICKET YOUR STORE. GENI 12/20/10 While shopping on Dec 20th....in Duluth, MN....with a snowstorm in the forecast... I was suprprised to see only 2 check out lanes open.....both backed up. As in past holiday shopping missions at KMART.....the service desk was available for checking out items. Well.....after waiting in the service desk line and seeing the transactions that were taking place....I was a bit taken back when the cashier told me..."they prefer not to do check outs at the service desk"....OK....so I just burned 15 minutes so she could tell me face to face to go to one of the checkout lanes that is now backed up to kingdom come......as I'm standing in line sharing holiday cheer with my lane mates.....I have a clear view of the service desk.....checking out customers.....finally.....it is my turn....YES!!! So...I'm thinking it's time to ask if there is a manager in the store....lucky me...so I have a conversation with this woman....and politely explained my dismay...to have her tell me...."she is new and I will talk to her"...HELLO....is there no training before the employees are tossed to the masses???? OBVIOUSLY NOT....my comment...CUSTOMER SERVICE AT ITS WORST....is KMART on the hill! Kelli 12/20/10 We live in the Washington DC area and went on-line to purchase toys for our children. The order was confirmed and then two days later we received and e-mail that the items was not available. We called customer service and it was explained to us the the items was available just not in our area??? How can this be when you are ordering via th internet? April Papaleo 12/16/10 I am very disappointed in my Kmart experience. I live in a town that has no Kmart, I drove over 100 miles round trip to go to Clarksville Tn to the Wilma Rudolph Blvd store. My husband and myself put a layaway in for the little girl we are adopting. I was told that I could pay the payment online, which I did through paypal. I went to pick the layaway up less than a month from the date it was put in and somehow my payment didn't get credited to my account. Needless to say the merchandise had been put back out in the store. This is a let down for a 9 year old girl and angers me greatly. Diana 12/16/10 I am very dissapointed in the way Kmart runs their layaway department. I put a layaway for only 2weeks of more than $600. I returned to pick it up, and no one can find my merchandise. It happened to the lady in front of me who had several boxes missing from her order. I really think your employeess are actually taking them. Who missplaces several boxes?I now have to tell my kids and family member that I have to go shopping again and things I want for them are no longer in stock at Kmart. Everything is was sold out from what I had in my order. This was in the Lansing, IL Kmart near river oaks! Never had a problem with any other store when placing layaway orders. You need new honest worker or a better system! Shirley McGhee 12/3/10 I went to one of your stores in Philadelphia to pick up my layaway. I was in line at 5:30pm. and didn't leave until 7:45p.m. When I went to speak with a manager regarding the long wait, we were told that they didn't have enough staff to work the front of the store let alone the layaway department. This isn't acceptable because they failed to schedule enough staff the shoppers shouldn't have to suffer. The lady behind the customer service desk, said "that's layaway". well it shouldn't be and I told her this. If it's like that then you aren't doing something right. Just to let you know we where the 5th people in line, that why the time we were in line is unacceptable. To your large cooperation my complaint probably means nothing, but I just need to be heard. So thanks for taking the time to read my complaint. Carrie Persinger 12/3/10 I recently went to a Kmart to purchase something you had in your paper. It was a 14.99 microphone that hooks to your dvd player and becomes a karaoke machine. I shop at kmart all the time and 99% of the time I am satisfied, but when I asked a lady about this product she said they dont have any thing like that and acted like I was crazy. I approached another lady and she was just plain rude to me as well. Had they have told me we are out or we dont carry this in this store I would have said thank you and left it alone. But why is there somethin in your paper that you dont have at all? Needless to say I am very aggrivated! Lena Shenadoah 12/3/10 Kmart could be an excellent store but the lack of interest of sales people, the attitude, they all act like they hate their job and every person who walks in means they might have to help them.I was there several times during the summer ,and fall and most of my company won't be back. I was at the register and I said 'Good Morning" and before I even asked my question she turned around and hollared WAIT!!! she was not during anything she was just standing there and was talking about her hot date the night before...then when she hung up the phone she turned to me with a hateful expression and said What!!!!!when Kmart falls on it's face I won't be surprised. TOM 12/3/10 To Bad i couldnt rate a zero......with there service and personnel they will be history very soon. To bad corporate has there head up their rectum. toni, davie florida 12/3/10 I never been a kmart shopper and now I know why! This has been the worst experience I have received in a retail store! I was in there buying christmas decorations and the price they had on the endcap with large stocking is not the price they wanted to honor at the register! It was clear the sale tag said the description and there were many of these items on this rack! From customer service to the manager they all were rude and unprofessional! I left there empty handed and will never step into a kmart again! I have a complaint to corporate office! connie seagraves 12/4/10 I went to K mart on 12/3/10 when I got there I was needing help with a purchase I wanted. a young dark haired man that worked there was so mean to me. I went to the manager " he also very rude and in front of every one.So I just turned around and walked out the door with tears in my eyes.They might had a bad day, Everyone does, MY husband and I just found out he's very sick And all we wanted was a coat and bed sheets for our granddaughter I will tell every one about the rudeness I got at K mart in Franklin Tn nicole dickerson 12/4/10 I had recently put christmas on layaway. I called to get the balance when your worker told me my account had been closed out.. I still have my recipt and my name is the only one on the account. I did not go close it out or get the money in which i en-trusted in your corperation. I have talkedf to the managers asked to veiw the tape.. They said they can't help me out.. So now thanks to your employees my children no longer hve christmas.. quincy illinois I will seek further legal aide..Please respond mrs. henderson chesp,va 12/4/10 I was in a Kmart store with my grandson when I saw a women talking to employees(mgrs) in a very ugly tone of voice.Noone should ever be talked to this way.I like Kmart, but if these are the kind of boses you hire and allow to talk to people this way I dont thinl I would care to support the store. Rose 12/4/10 for the past several weeks you have been running ads for items you don't have in the store. I know because I am in there quite frequently. Then when the new flier comes out I call to see if the item I want is available. Of course not. Why would you actually have something that's being advertised? I called two other stores & was told they never got them in & NO there is no rain check because it's a seasonal item. Not that it matters to anyone but I am not shopping in Kmart any more. It is deceptive & false advertising. I am also considering turning this into the BBB. Cheryl Gloyd 12/4/10 I would like to extend my sincere gratitude for one of the manager's at our Kmart store located in Chillicothe, Ohio. I believe the store # is # 4937. Her name in April and what a tremendous asset not only to this particular store, but to Kmart overall. Anytime I have a question or seek assistance, April is always working and I feel very comfortable asking her for help. She has never let me down and has actually gone out of her way to make sure that I was completely satisfied. She helped me this holiday season with a layaway situation that I was having. Thanks to her help, I was able to retrieve my layaway... I cannot tell you what that meant to me. I know that all companies get a bad rap more often than not. But this is one true occasion that it is well worth mentioning to the folks at Kmart Corporate office that they have a true example of what every store should have as a manager working for them. They should be very proud of what April's actions alone speak on the behalf of the very company she works for. laura schide 12/4/10 i put a layaway in at the kmart stor in piqua ohio and had until november the 28 to get it out not long after putting my layaway in i found out they were closing and your layaway would be ok to keep in if you had a layway well i went to pick my layaway up on the 27 of november and load and behold i had no layaway to pick up they put it back because they closed the layaway early and guess what they didnt even call to let me know they were closing it early the manager told me if i would have came in to pay on my layaway i would have know they were closing but i always put a layawy in and get it out before it is to out done that for years but also you would think as a company they would have called and said they were closing the layawy early and see if you still wanted your layway and i could have went and got it out but no they did not also the manager took a copy of my receicet and said they would call home office on monday and get back in touch with me and as of december the 4 still no word from anyone i guess thats why walmart is taking over because of poor service at kmart i lost my money and my layaway thanks alot kmart Debbie 12/4/10 I shop at your store often, or I should say .. I DID shop at your store often. Thursday I purchased my daughter a hat for Christmas, and gave it to her early as it is getting a little chilly out. The next day, she needed a few items and went into the same store. She took the hat off upon entry and stuck it in her purse. After she paid for her items and was exiting the store, she opened her purse, retrieved the hat and put it on her head. As she stepped OUTSIDE the store, two men escorted her back inside and accused her of stealing the hat!!! They took her to the back, questioned her, of coarse did not have ANY proof of any item being stolen since nothing was! so they let her go but told her she was banned from the store!! I am completely OUTRAGED!! That incident was absolutely absurd! I understand it is the holiday season and employees are watching diligently for shoplifters, but this was totally and completely out of line. Not only was she illegally detained, she was completely embarrassed in front of a crowd of people and then she was talked to in a horrible manner and treated like a criminal. I will be contacting our attorney on Monday to possibly file charges against the manager and the store. You cannot detain someone against their will without just cause. If you stop someone and detain them, you better be 100% certain they have stolen something!!! Anne Grant 12/5/10 I was very upset that Cortlandville NY Kmart did not have a single nativity figure, scene or christchild christmas item....hey that is really taking CHRIST out of Christmas, do you just cater to non christians who might get a little bent out of shape if the christ child should appear in stores at christmas time....lots of disney santas and elves etc. I use your store once a week as I can't stand Wally World with their new big box grocery/dept. store a few yards down the road but had to have a nativity set for a sunday school program, guess what, found exactly what I was looking for. this will not turn my dollars to their site but was very disappointed in the experience, also miss Martha Stewart....I furnished my entire cottage with her country living line from furniture to lines to dishes. Marlisa Fick 12/5/10 On Tuesday, November 30th, I arrived at the Portage IN Kmart is search of an artificial Christmas tree. I couldn't find the one I was interested in, and had to search out an associate to help me. He promptly told me the one I was interested in had sold out. I had questions about another tree, and then had to go and find the same associate, and he did help me find another tree and loaded it in my cart. Then I went to the electronics department to find a DS game for my daughter for Christmas. There was no one to help in the department, and I asked someone sweeping the floor and he went and got me an associate to unlock the case. Then I went back to the Toy department. Once again, there was no one there to help. I got fed up and went to check out. The cashier was having problems ringing up the person in front of me. He couldn't get the price on a head of lettuce. By the time he finally got to me and rang up my items, he didn't notice the 6 1/2 foot Christmas tree in my cart, and then had to ring it up separately. This is the last time I will ever go to a Kmart store again. I decided to try the website the next day to find the Disney Princess Toddler dolls my daughter wants. I tried for over two days to purchase the dolls using Paypal, but that option was never approved. I eventually paid using my Paypal debit card. Now one of the items that I ordered was cancelled. This is the last time I will ever use the Kmart website. I called over 6 times trying to get help, and instead just got a run around. The customer service at the store and the website are horrible. kiley 12/7/10 After going to kmart for their specific $2 coupon doubling event as advertised in the ad located in store and online,I found it wasn't worth it. I used four 2 dollar coupons so I should have received 16 dollars off my bill, well the cashier told me that they don't double coupons. Nicely I showed he the ad, she still insisted they didn't double them. She said that she would call a manager.12 minutes later the manager came(after explaining to her for 5 minutes)He said they wont double them and he doesn't have anything to do with the ad.He tried to tell me that they will only double up to 2 dollars, so I asked why the ad states "SUPER DOUBLE COUPON EVENT"if he will only double a one dollar coupon to 2 dollars???? doesn't make sense its a super double meaning they will double a 2 dollar to 4 dollars. Its not rocket science, so after reading they ad twice and the fine print and telling me there was nothing he could do about the way they print the ad, he just decided he was going to give me double coupons. Weird, then he couldn't get two of them to scan twice so he just told me my total minus 4 dollars.When the receipt printed he scratched off the total and reduced it by 4 dollars. This took another 18 minutes. Seriously what kind of morons does Kmart have working for them?? That's why I hate shopping there, not to mention that every store always looks run down and gross.Then after all that I got home and went to wrap up some onsies I purchased that same (2 pack)and realized that one was bigger than the other.Ahhhhh I don't even want to go back there to return them.At this rate how much longer can this retailer stay in business? Ashley 12/7/10 Dear Corporate, Your Kmart In Albany NY is located in a plaza where there is an appliance giant,Burger king and a mobile gas station. I was not a customer of your store last week when my brand new car was hit by your shopping cart. Your carelessness to address the overwhelming amount of shopping carts floating not just in your parking lot but across the intersection into wallgreens, Mobile and into the road itself. After i was done getting GAS i went to pull out of the exit to go back to work, your shopping cart was taken by the wind and slammed into my car creating $600 (DOLLARS) worth of damage. Your customer service was poor and totally Negligent! while your employees sat in the front of your building poorly dressed, smoking ciggarette after ciggarette, and cusing when they should have been doing what they were getting PAID to do... PICKING UP THE EXCESSIVE AMOUNT OF SHOPPING CARTS!!!!! i think your 3rd party insurance company is just as pathetic as the kmart company itself. I hope you know since you or your insurance company are incapable of handeling an investigation i will be carrying one out myself =) i hope to see one more of your disgusting, rundown stores with a vacant lot and a for lease sign on the windows. I hope this posting on your corporate wall changes your mind, if so please contact your 3rd party insurace company and tell paul to call me with a better attitude this time and tell him not to leave a voicemail denying a claim that clearly was your companies fault (my claim number is : L10112751220001) Sincerly, Ashley Rhonda 12/7/10 To Whom it may concern, Dec 7, 2010 I went to your store located at Kmart 3001 E MICH AVE JACKSON, MI 49202Tel: 517-787-3440 for your double coupons up to $2.00 I called to check the rules before I left to shop. The service desk is who answered the phone and I ask what days will they be running the double coupon special they tell me it ended on Monday Dec 6, 2010 your email says Dec 5,6,7, 2010 I ask How many coupons can I use per Item they say 4 per Item and you have to spend $25.00 Never telling me that its only a total of 5 coupons so I get all my coupons together and get to Kmart and spend my time shopping getting it all together get in line and when she done after 25 Min's ringing me up as her cash register was not letting her put the coupons on the right Items . the bill is much higher then I had in my calculator she informs me it only going to double 5 coupons, so I asked what 5 did u double it was my .50 coupons.so I said well If that's the case I want the $2.00 coupons double so they were not nice at all about this whole mess then decided to manually in put my whole order gain and once again she doubles my .50 coupons on I've been in line for 35 Min's there's people in line behind me not happy with me or the cashier she Findley called a manager for help what she got was a nasty girl who just started being a manager last week being nasty rude and never helped just snapped her key in the register and walked away..this time of year is so stressful as it is that having a manager and a cashier who can't understand that a $2.00 and a .50 coupon is a Hugh when doubled so anyways after all this and still not getting my point to them. I left your store without buying anything and will not be shopping at Kmart store ever again. I have been lay-ed off from the auto industries as a finance manager for almost 2 years have run out of my unemployment and have worked every part time seasonal job for the last 2 months and I would never treat anyone like I was treated and trust me delivering phone books for ATT right now is cold and not what kind of job I'm trained for but its money and I still keep my smile as I'm the one who decided to do the job so why would I be nasty to anyone for the way my life has turned so I can not and will not even try to unerstand anyone being RUDE,NASTY in a job they are doing so your manager and cashier have lost you a customer! Katie 12/6/10 WOW!!! I really wish I would have looked here before I ordered anything from Kmart.com! WORST EVER!!!! I have never in my life been so let down with such horrid C.S. I just really don't know what to say other than I will NEVER shop here again and will tell everyone I can about this horrid place!!!! PerQuida Capers 12/8/10 I went into Kmart here in Delaware and used your layaway program. Went back to pick up my 2 items and only 1 was able to be located. I had the original receipt and the receipts given to me when I made my payments and they were no help the sales girls just stood there asking me the name of the toy, what it looked like, what color box it was in, ect. The customer service was horrible, asked to speak to the mananger not in, asked to speak to the person in charge not available. What is going on their are so many good people young and old out of a job I say clean house and start over. Mr Reyes 12/8/10 I worked for Your company in Rancho Cordova,California, and I was let go for missing one day I called in because I was seriously not feeling good that day at all I was being very lazy and I was weak all day I was hired as a cashier on November 18th 2008, and was let go April 23,2009. At that time I had not received my last pay check the Human Resources department manager said it would mailed but it never did I very dissapointed with the way they handled themselves and now I can't rehired by Sears which would be a lot better. I still sho Kmart even though they did me the way they did. So I would like a reponse sometime soon so I can go and apply for Sears the reason I have not contcted the department of labor is because I want to work for Sears I like their stores Please Reconsider. Please Email me Oreyes2005200486@yahoo.com Brenda Lautenschlaeger 12/8/10 On Dec. 7,2010 I was in your store in Muskegon, Michigan; to purchase some work boots for my husband. I am an Accessiblity Advocate and make sure your business is compliant with the ADA, well when getting ready to park my truck much to my surprise the handicap parking is not regulation you have no loading zone as required by the ADA and nothing marked Van Accessible either. Your rest rooms were not any better either, what you have made as a Handicap bathroom entry is nearly impossible as the lip of the entry way is to high for access with a wheel chair, your signage is not right you cannot have it on the door and the braile signage as well on the door is not right. And the location of the rest room is way in the back of the store. The doors to the entry of the store the doors do not open to full capacity which is a must. The use of shopping carts to stock merchandise is a no no that is why you have stock cart and shopping carts are made for shopping, the policy of return stock to shelves must be done right away and no leaving of merchandise blocking anything. The Electronic Dept. was impossible to get to some of the DVD's could not reach. I am posting this as a favor to your customers but I will be contacting you also as this is a very serious issue. I will give you credit for the sink pipes being covered, and the mirrors at regulation height, on thing I did notice was that in the bathrooms marked handicap the womens door is way too heavy you may not use a dead bolt lock either, and in the mens also the door was too heavy, and no urinal which is a must. And the electric hand dryer in the womans handicap bathroom is too close to the sink and makes it hard to get to it if your in a wheel chair as I am. The electric scooters are hard to find being back by the pharmacy they need to be located in the front of the store. The photography studio there has a table they set up in the entry of the store and the tables block the game machines and the bench that is in the lobby there for people waiting to catch a cab or their ride you may not block this stuff. I found a couple of OSHA issues one clothing display where it was blocking a fire door, and step stools by doors or on the floor not secured or left on the floors. Over stocked merchandise not on the shelves but in the isles. To the customers who may read this take notes and if you find this in your stores or any stores you shop in you can leave me a message here and as many times as it takes me to notify them I will. Hope you all have a great holiday and remember those of us with disabilites want to have a safe and happy shopping experience.......please let that happen. A. Ford 12/8/10 Myself and husband while on a trip to the United States in November, visited the K Mart Store at 14091 SW88th Street Miami Fl. 33186 on November 17th, at around 4.p.m., where we attempted to purchase two phone cards. The cashier Edgard swiped my husband's credit card, and then swiped one of the phone cards to activate it, after several minutes he told us that the system had frozen. We then waited about 15 minutes for him to reboot, he called his supervisor and they talked for a few minutes, and then advised us that the transaction was voided. He then started a new transaction and again swiped our card, he then attempted to activate the pone card again and again told us that the system had frozen and the transaction was voided. We opted at that point to purchase the phone cards from another vendor. To our surprise two days later on checking our account we found that there were two debits of $53.50 each. We were debited $107.00, and never received any activated phone cards. We called the store and was placed on hold for twenty minutes before the manager took the call and advised that he could nothing, we would have to speak to the accounts person who was not there. We called the following morning and again was put on hold for about thirty minutes this time, before the call was disconnected. We left the US to return home, and emailed K Mart on the issue, and received a response, advising that we would be contacted by the store manager within two days to resolve the issue, five days later having not received the promised response, we sent another e-mail and again received a response stating that we would be contacted within two days. Guess what? the two days have passed, and we have not been contacted by the store manager. We are now of the opinion that we were scammed, and that those persons in the store knew all along that the transactions were completed. Where we come from, and one of us being a CFO of a Company, the cashiers are required to balance all transactions, before going of shift, and we sometimes find errors with transactions before our customers realise that there is a problem, so the only explanation for the refusal of the staff of that K Mart store to refund us money which was in effect stolen from us is that it was deliberate. We were charged for a commodity which we never received and would like to get our money back. What do we do to get our mony back?! K Fjelstad 12/10/10 I like KMart, but will never shop in another store again if I receive another Kmart text message regarding store specials.This is an extremely poor method of advertising that is rejected by most of the general public. Pam McCann 12/10/10 I didn't know where else to send this so here it is. Did you know that the internet site for CW is flooding their shows with not only your commercial but with as many as 30 per show. Everybody I talk to has noticed this and are muting the commercials & surfing the web so your commercial never even gets seen. CW knows we will only sit still for 2 commercials at a time and they are taking you for a ride (your money). Check out the site on the internet. I bet who ever is reading this will get a promotion when corporate finds out. They would never get away with this on tv! Kelly B. 12/11/10 In regards to being unpleased with visit- Double coupons up to $2 THREE DAYS ONLY- December 5th-7th, 2010! Dear K-Mart, I was very displeased in my experience at K-Mart. Sunday, December 5, 2010, I drove 14 miles to your store specifically to benefit the from this ad (attached below that states that all coupons will be doubled up to $2.00) and planned my errands around going to your store. I thought that this seemed like a wonderful store-wide sale! To my dismay when checking out I handed my cashier all of my coupons and she began to check me out. As I was told the grand total, I asked if my coupons were doubled. She proceeded to show me each coupon and say the "worth" of it like I was ignorant or something. When I informed her that the store was doubling coupons for the day, proceeded to say that she was new and informed me that she knew nothing about it and that I could go to the customer service desk after checking out. I asked her politely if she could call another sales clerk over to the checkout lane to answer my questions and she just sat there and it was silent for several minutes. She never responded or asked for assistance from anyone. A line was forming behind me with other K-Mart customers so I finally just said; "Go ahead and just check me out I guess. But I will be speaking to the customer service help desk." I paid and then proceeded to the Customer Help Desk. When I got to the customer help desk, the sales clerk had no clue what I was talking about regarding the "Doubling the Coupon" sale that was taking place at your store and had to use her head set to ask another worker and looking in the weekly store ads brochure to see if the sale was really taking place. After the sales clerk figured it out, I had to wait for my transaction to be erased from the cashier drawer of the checkout lane that I had went through before they could process my transaction at the desk. I had to wait quite a while for this to take place. To make matters worse, I just checked my bank account and found out that the items that were supposedly voided and returned were not and I was charged twice on my bank account. Now, I have to make a special trip to K-mart to have this fixed and my money returned. I had asked the customer service worker how and what to do to make sure that my money was returned after she fixed the order and she said that she was positive that it was returned to my account but if not, I would be able to do it over the telephone. This was incorrect information given because I just spoke with the assistant manager, Mary, and she informed me that I would have to drive there and speak with the front desk. I also do not like that I have to waste my ink to print out my bank statement off the computer and that you guys will have assess to seeing my personal information. This visit to your store was a terrible experience! I use to work as a cashier at a grocery store years ago, and we had to memorize the sales in the weekly ads. I hope that me sharing my experience with you will help better your store for the future and help to keep other customers happy. Thank you for your time! Sincerely, Kelly B. --- On Sat, 12/4/10, Kmart wrote: From: Kmart Subject: Double coupons up to $2 THREE DAYS ONLY! To: kelly-------------------- Date: Saturday, December 4, 2010, 9:09 AM Double coupons up to $2 THREE DAYS ONLY! View the web version of this email. Kmart View Weekly Ad Clearance Search Kmart.com Jewelry Clothing Shoes Bed & Bath For the Home Health Electronics Fitness & Sports Baby Music, Movies & Gaming Toys & Games Home Improvement Outdoor Living Appliances KELLY ----------- Member #:-------------------- Shop Your Way Rewards | Your Points. Your Choice. Special Offers >> 3 DAYS ONLY! Sunday, Dec. 5 - Tuesday, Dec. 7 | SUPER DOUBLE Manufacturer's Coupon Event Not a Member? It's Free! Sign up Today. Join Now Up to $2* With Shop Your Way Rewards(SM) card and purchase of $25 or more in grocery & drugstore merchandise. Limit five (5) coupons. Offer valid 12/05/10 -12/07/10. Exclusions apply. See details. Find a Store Mark 12/11/10 My 14 year old daughter and I went holiday shopping at Kmart in Greenbelt, MD due to a sale paper that we received this week. We were searching for several video games for her Wii electronic game as well as other items. I went to the electronics department and browsed for the items that I needed. There were two customers waiting at the counter and no customer representative there. I asked the first lady in line and she said the cashier (William) was in the back looking for an item for her. While waiting in line until all were helped, another employee (Matt) came and took the electronics cabinet key. William fielded several calls while customers were waiting. When it was my turn to be helped, I asked about the games and i-phone item. William told me he had no key and that I would have to wait. We just looked at each other for a bit. He then helped several other customers while I waited. I searched for anyone near the electronics cabinet and found no one. I then returned to the register and waited for help. Matt returned and I followed him to the electronics cabinet. I asked about the games pointing them out to him in the sale paper. He obtained the item he was looking for and told me, “All the Wii games are over there.” I asked are they in alphabetic order? He said no. I said there are hundreds of games here can you help me find these sale items, pointing to the sale paper. He looked for a moment and said you will just have to find it. My daughter and I searched each game and found two of many that we were looking for. I went and informed William that we had found the games, could he get them for us? He said that he had no key. I asked could he call Matt with the key to get the games. He said no, this was not his department; he is in lay-away. So I waited for Matt to bring the key. A long time passed while other customers were helped. Then another man came with the key and asked William where he could find a pink Wii controller. I said hey can you get my games while you are in the cabinet please. He said sure. So I finally got the games and iphone item. I returned to the register and there were now many customers in line where there were none when I started my search. I said, Am I going to have to wait in line again? William said in a low voice “No, I will take care of you.” He began to ring up my items. A large man in line said to me in a loud voice “Why are you bustin line?” I said that I had been there for 45 minutes getting these items before anyone was there. He threatened me saying, “We can take this outside and came toward me.” I informed him that I am a police officer and do not threaten me. In the mean time, William was laughing at me and the situation. He said not one word like, this customer has been her before you or I will be with you in one moment. He did not call security or take any measures to diffuse the situation that I firmly believe that he caused. When he agreed to ring the item up, he allowed me to enter the front of the line. If he wanted me to wait again, he should have told me that. In any case, the confrontation disrupted everyone there. Had I not been a police officer, the situation may have ended in violence. Your employee William utterly disrespected me and was a very bad example of customer service. The worst I have ever seen. Denise M 12/13/10 I located an item on the Kmart.com website which indicated the item was in stock. I ordered the item, payed for the item, a day or so later go an email that the item was being processed. I got another email a couple of days later indicating that my order was canceled. So I called the call center to find out that between the time I placed the order and the processing of the order the item was out of stock. {why don't the system remove from instore inventory to accommodate for the online orders) The call center representative kept telling me she could not search for the item in her Kmart stores but found one in an afilliated store (Sears) for triple the cost at the Kmart store. She also said that she would give me phone numbers for me to call around to each store. I asked for the manager and she put me on hold for 15 minutes to come back on the phone to say the same thing, she could give me phone numbers to call around to each store. I told her that I understood that the first time and it was unacceptable and I asked for the manager again. She told me that was unacceptable with no further help. I d/c the call and called corporate, but they have no phone or fax numbers available. So, I guess off to a long wait with them. Darlene connelly 12/14/10 I bought a trim a tree 7 ft. spiral green tree from k-mart a few weeks ago. I live in Chicago and last weekend witht he wind the whole base broke I had it up for one wek and now it is brooken it was $29.99. Item #TY-S7 Please telll me who to write to so I can get replacement parts or should I just take it back to the store with your permission. Mary 12/9/10 If I had known what a HORRIBLE experience I would have by placing Christmas gift items on order with K-Mart.com, I would have NEVER done it. However, I have learned the hard way, like almost everyone else posting on this site. Rathar than share all my details I am just going to warn anyone that HAS NOT yet ordered from K-Mart.com or Sears.com - DON'T DO IT. Even if the price is GREAT, DON'T DO IT! There is only a slim chance you'll ever get what you ordered anyway, but they'll tie up your money (credit card authorization) while they are spending weeks to NOT ship the item. AND even if you get the price and delivery date in writing, IT MEANS NOTHING. By the way, EBAY is a more reliable place to buy online than K-Mart and Sears.com. associate from kmart houma, la 12/9/10 To whom it may concern, Let me tell you a little about this kmart. There was an incident where they had a man in the store following a female associate around. Later, the man was scared off by another female associate. I was working in my section straightening up, I had a buggy of re shops that needed to be picked up so I went to sporting goods to proceed in picking up my re shops this man snuck up behind me and asked for rain coats. I went down the isle to show him what we had. He began trying on one of the raincoats ,and keep me from being able to leave from the isle. He keep blocking me from being able to leave, and he continue to keep getting closer to me, and I would continue to move away from him. This happened for about 10 minutes before I was able to get away security was watching him at this point. With security around I took off away from this guy the guys right behind me trying to catch up with me. He could not catch up with me he ran in the bathroom and at 11:00 pm when I left the store this guy was still in the restroom. This guy was later arrested for theft of goods less than $500, resisting an officer, remaining after being forbidden, obscenity. I had never been so scared in my life then at that moment how I felt. I no longer want to work here because I felt that It is an unsafe place to work. I think that these female employees that are working need to be aware of what can happen even during store hours. Jennifer Private 12/6/10 Dealing with these people has been an absolute nightmare! Firstly, my fiancé and I are planning to get married on December 27th, this year and we wanted to buy our wedding bands at K-Mart, because K-Mart has the matching band to my engagement ring and they had it for a really decent price. I went on their website on the 27th to purchase my ring and his, only to find their site was down. Kind of bummed out, their live chat support said to try the next day. So, the 28th, I went back on their website to purchase the rings. The prices were different! We were frustrated, so I called their customer service department and spoke to a really nice woman and I explained to her my situation and how they should still honor the sale prices from the night prior because their site was down. She couldn't do that but offered me 10% off of the entire order, I figured, fine better that than nothing at all. She processed my order on the phone all went well and the order went through. Until my fiancé got an email confirmation for the order and noticed that his wedding band was not included in the order. She then told me that his ring was out of stock. I wanted to cancel my ring and she said she cancelled the order. I informed her I would call back on Monday the 29th. When I called back on the 29th, the rep I spoke to, said that the order had NOT been cancelled, she cannot cancel it and, AND the 10% discount was never applied! I was furious. She said I'd either get an email saying that they would ship or they cancelled the order (this didn't make any sense to me considering she had already told me that they could not cancel the order) but whatever. About an hour later, I got an email: Unfortunately, the merchandise has already shipped or released to be shipped for your order reference number 190248249, therefore we are unable to cancel the order, as you requested. Funny. Here we are a week later and I still haven't received my wedding band when delivery was promised by 12/2. My fiancée called back twice tonight, first got a supervisor, Brian, Brian kept telling him that their computers were down and he couldn't get any information regarding my ring and what the hold up was. He honored the 10% discount and said to call back and speak to some one else within a couple hours. At this point, my fiancée was reluctant, but decided to go ahead and repurchase his ring again because Brian notified him that his ring was NEVER OUT OF STOCK! Even though two reps before him told my fiancée that it was. He just called back and spoke to another supervisor by the name of Pamela, she did NOT HONOR the 10% off, gave a bogus excuse that Brian didn't put it in the notes. Again, reluctantly because we have our hearts set on these particular rings, he decided to go on ahead and order his ring, AGAIN, for $20.00 more than the sale price. He was instructed to call back on Monday to get an update on where my ring is, as PAMELA'S COMPUTER SYSTEM went down again. (What is wrong with their computer systems?) Of course she managed to place his order through before this happened. (What a coincidence?) Just now checked email for confirmation and guess WHAT? This order for my fiancée's ring got DECLINED AGAIN! Thank you K-Mart for screwing up my wedding. We are a struggling couple on a fixed budget that have been together for 14 years and we're having a very simple wedding at the courthouse because we cannot afford anything more extravagant. Thanks to your bogus site, well below par customer service representatives and shoddy computer systems, your company managed to completely botch our wedding to the point where we have no idea what we're going to be using for wedding bands! Here we are, as I add this last piece of information because this original story was posted on another site 12/06/10 my fiancée called K-Mart again tonight, and spoke to a man, Dominic, of course not only were Brian and Pamela “unavailable” but got the same song and dance again regarding my ring “our systems are down, if they come back up, I’ll call you back, if not, call back tomorrow.” THIS IS ABSOLUTELY RIDICULOUS! I’m calling corporate tomorrow and I don’t care if I have to call every hour on the hour, I WILL GET ANSWERS! K-Mart has officially ruined my wedding! To those of you thinking about shopping at K-Mart or K-Mart.com, BEWARE! K-Mart as a WHOLE is just absolutely terrible and after this experience we will MOST CERTAINLY NEVER shop there EVER AGAIN! We will be encouraging everyone we know to do EXACTLY THE SAME! Patricia L Drieslein 12/5/10 I will have to write TWO reviews. The first, being the best, is five stars to the online chat customer service team (specifically Arthur and his supervisor Kurt). I was SOOOOOOOOOOOOOOOOOO angry by the time I got through to them, and yet Arthur NEVER lost his cool. He calmed me down, he went WAY out of his way to help (I had ordered something and paid for 2 day air UPS and a week later had not gotten the item)...he did NOT treat me like an idiot (I had already tracked it on UPS - I knew it would be here Monday, but that is SEVEN DAYS and I paid for 2 day air)...I was devasted that the item was late because it was for a special occasion. Arthur spent a lot of time trying to compensate me...not fully of course (well, for the two day shipping) but also with a small discount. But what impressed me, is when I asked if I could thank his superior, he said - oh no, no prob - no, no, no....well, ya know what? GOOD EMPLOYEES ARE VERY HARD TO FIND...I OWN A BIZ AND I KNOW THAT AND HE DESERVES TO BE RECOGNIZED...SO AFTER BEGGING HIM I FINALLY CHATTED WITH HIS SUPERVISOR KURT AND ASKED THAT ARTHUR BE RECOGNIZED AS EMPLOYEE OF THE MONTH...BECAUSE I HAD SWORN ON MY LIFE I WOULD NEVER ORDER OR SHOP AT KMART AGAIN AND HE CHANGED MY MIND...THRU KINDNESS, RESPECTFULNESS AND HIS DEMEANER. AND YA KNOW WHAT? SAME GOES FOR HIS SUPERVISOR KURT - WHO MUST BE A GOOD SUPERVISOR IF HE HAS SUCH AN EXCELLENT EMPLOYEE! PLEASE MAKE SURE THEY GET RECOGNITION OF SOME KIND...THEY DESERVE IT...I DO NOT KNOW THEIR LAST NAMES THOUGH...IT WAS ON LIVE CHAT AT 1:15AM TODAY (THIS MORNING!) Patricia L Drieslein 12/5/10 Phone line for ordering customer service. APPALLING....I am NOT a bigot, I am proud to be a bleeding heart liberal who welcomes everyone from every country to our nation with open arms. BUT - if a person is working customer service, they should speak and understand english - if not, maybe they can type it better? Work a chat line instead of a phone line? I am SICK with barely any voice, and she made me repeat myself five times...also, I did not understand almost ANYTHING SHE SAID. I called this number: 866-562-7848. Her name was Kristine? I do not hold her personally accountable, but SOMEONE SHOULD BE...first, it was a HUGE waste of time and money (we could have been on and off the phone in a moment or two)...second, it was insulting because she kept telling me my UPS tracking number, even though I had already printed out the tracking info and had it right in front of me...and when I read off to her where it was (my item that I ordered 2 day air) on a day by day basis, she did not beleive me or understand me or listen to me, because she finally said "OH! You will get it MONDAY!"....well gosh dang it...I had THAT figured our BEFORE I CALLED...I WANTED TO KNOW WHY IT TOOK AN ENTIRE WEEK TO GET AN ITEM THAT WAS IN STOCK AND THAT I PAID EXTRA TO HAVE SHIPPED TWO DAY AIR...NEVER GOT MY ANSWER...BUT I DID GET IT FROM THE CHAT LINE (SEE POST ABOVE)...THANKS... michael 12/5/10 you know i bout a playstation 3 move bundle for like $440.00.. ive had it for about a month and a half and it started acting up, popping and freezing, and my reciept says i still have plenty of time to return this item, and i mean like i have another month to return this item, and so like any other person with a little brains, and i mean alittle you dont need alot to figure out to return it, specialy with that kind of money on the line... so i went to return it and they told me that electronics only have a 30 day warranty... WHAT ... what kind of mess is that, i showed her the receipt to where it says i have 3 months ON THIS ITEM to the date to return or exchange this item, and i dont want my money back i want to exchange it for another... they wouldnt let me do it... and that is alot of money wasted... i called sony and they told me that kmart should take it back... to try them.. ha.. what a joke.. so i guess that if i cant get this resolved through kmart ill just keep my business with walmart they are much more better on this and would not give me and problem and if they even have a 30 day warranty and the reciept has 90 days theyll take it back... so i hate to know that i lost that kind of money through kmart cause i really like kmart but if we cant get this resolved with them i hate to say it i well NEVER shop there again, thats to much money that i dont have, thanks to all that read, sorry michael joe 12/5/10 I guess the reason that there were many Kmart stores closed over the pass few years across the country, is their services and the availability of the merchandise on their ads, always in poor quality. I will give you one example just happened today. If you go on to the web and look for their locations and store hours, you will find in the Bergen county, NJ where the stores specifically posted store hours for the holiday seasons, the stores should be open Dec 5, 2010. Guess what? When we got there to the store in Closter and then Westwood, they all closed. They were supposed to open between 8am-10pm, as posted. What a waste of my time! 12/5/2010 7:20pm Terry Wymer 12/6/10 Keep up the good work i get my show from there AT a great prizes best place in town THANK YOU AND God bless Deb Earle 12/6/10 I went to my Local Kmart to pick up prescriptions for both my mother and myself. I told the Pharmacist that I needed refills on ALL my maintenance medications. He ask which meds I needed, I explained to him that I did not wish to share that info. out loud in front f the 5 other people that were in line. He told me "Well then you can call your refills in and I will fill them that way". I said why should I have to do that, when I am already here. Why couldn't he have ask me to write them down, or something else, like MOST pharmacies do??? My entire FAMILY will be taking their business somewhere else. This seems to be a TRUE VIOLATION OF HIPPA to me. I am one Very Upset Customer!! sue 12/2/10 I was very disapointed with your black friday add I went to my near by kmart store and found that you did not even get the item that I was looking for star wars lego clock how can you advertise things when some stores do not even get these item sad Brendan 12/2/10 Kmart Sidney NY, Was trying to put some NON-Holiday items on layaway and was told they would not take any layaway's till NEXT YEAR, Went to the manager that night and got the same answer , NOw what is the deal there you have layaway but people cant use it till next year in that store ????????? At the same time i was trying 3 other people tried and were told the same thing well there was 4 very full carts left sitting in the store as we all walked out without purchasing a thing ...... scottie murray 12/1/10 k-mart ruined my brothers wedding....k mart is still using classic bait and switch practices.they advertised a wedding ring on there on line add that my soon to be sister in law fell in love with they said it was marked down so they ordered it,it arrived first to the wrong address witch took a couple of days to track down.it was found and delivered to them Tuesday.When they opened the box there was a ring inside but it wasn't the one picturd in the add that they ordered,the ring is hideous.well my brother is due to be married on Friday so they were on the phone with k-mart to say there was a mistake to witch k mart said that the ring pictured in the add was the wrong ring and that a third party does there adds and there not responsible because the add showed a ring that was worth more then 3000.00but was mistakenly advertised for 199.99 witch was what they payed on there sears card...(sears owns k mart)so the one they shipped them wasn't the ring in the add but instead was the one worth 199.my sister in law started to cry because now she wont have a ring to get married with to witch the rude lady said that it was just tough and if she wanted a ring to get married with she would have to quit being cheep and pay 3000 for the one she ordered plus the overnight fees and have to size it herself and the hideous ring she unknowingly bought wont and cant be refunded until she ships it back to k mart at her expense then the heartless k mart employee hung up on her. Brenda Finnell 12/2/10 For 2 years I have attempted to purchase the Lighted Christmas Pig. It is on display but never seems to be in stock either at the stores or on line. Have asked to purchase the display and was told I was not allowed to purchase a display-Hmmm-Kmart and Sears must be doing a bang up job if they are turning money away...contacted their Corporate office and was given a case number-but still no pig! Guess I'll shop at Walmart's and get my big ticket items at Home Depot! Great Job Kmart and Sears! Diana Terris 12/1/10 Hello!! I have a HUGE complaint! You guys have litterally ruined my 6 year old's Christmas not that you really care because it's my son not yours!! I ordered a Razor E100 (electric scooter) online during black Friday sales! It was a great deal and I was so excited to get him the one thing he asked for from Santa but had I known that you would deliver it to my home uncovered so all the kids could see including him I would have gone to Walmart and paid full freakin price!! I was working evening's at our local hospital this evening when it was delivered and my husband said that our son wants to know why his present was delievered early and why Santa didn't didn't bring it?? I am lost for words and my heart is broken! He is too young to understand just yet that mom and dad are Santa, I mean my 8 year old doesn't even know yet!! This email will probably never make it to your desk and if it does you probably won't care you got my 100 bucks and that's all that matters!! Last year we ordered a bike from walmart for our youngest and it came in a box about the size of this Razor and they at least covered it with brown paper!! It's the holiday season why would you guys not do the same?? Now I have to get creative and hopefully we can come up with something good!! Just please know that I will spread the word in every way possible to keep people from purchasing anything from you guys in the future!! You should be ashamed of yourselves!! Thanks alot!! Gail O. 12/1/10 I was looking for the CEO's email and found this site along the way.I have tried to get this resolved with customer service several times. I think a machine keeps spitting out the same worthless response.On Thanksgiving Day I tried to order an RCA antenna that was advertised for $14.99. The website also said $14.99, but as I was ordering the price changed to $29.99, so I didn't complete the order. I just tried a few more times and the same thing happened each time. I tried again the next morning, same thing.I started emailing customer service to find out how they were going to resolve this. I thought they might issue me a credit, a coupon, a voucher or somthing to honor their ad and website price. Nothing, just the same idiotic answer, "sorry".Is this a scam? Should I let them get away with it? You might say it's only $14.99. Well, now it's the principle. I won't stop until I get the antenna for $14.99 as posted in the ad and on the website.If anyone would like to comment, my junk email address is hojo5750@hotmail.com Brittany Jones 11/27/10 I recently paid off a layaway at our local kmart. On that layaway I had paid off a tv that I had purchased for my fiance for a christmas present. The day before that he came home from work with a tv for me as an early christmas present. I went into kmart, paid my layaway then returned the tv. The amount of my refund was 614.00. I made the payments with cash and with my debit card, which in return I should have been reimbursed with cash. The girl told me that she didnt have that much cash and could she put it back on my card, mind u it was my unemployment card which is a mastercard. I asked her if it was going to go right back on my card, in which she replied, yes it will go right back on. So I agreed to let her based on what she said about it going right back on. A couple of days go by and it still isnt on my card, so back to kmart I go to see what is going on. I went to customer service and spoke to an employee, which was of no service, then to a manager, who then informed me that it will take at least seven to ten business days to appear back in my account. This isnt what I was told when I returned it or I would have told her to get me the cash. So, I leave kmart very upset that i have to wait. I have a baby and dont just have six hundred dollars to give to kmart for nothing. So approximately one week later, the six hundred fourteen appears on my statement, BUT, the money wasnt going to my balance. Getting more and more angry I called my card. The gentlemen told me that kmart credited to my account, then they debited back off my account. Back to Kmart I go with my statement in hand. Once again Im at the service desk. After talking with another girl, I asked to speak with a manager AGAIN. THEY SENT ME A SALES COACH! The only interest this guy had was looking at my statement and asking me how much I had deposited in my account every week, which is none of his damn Paula Bettencourt 11/27/10 11-27-10 Kmart in Kingsburg, California has the worst customer service compaired to any other store I have ever shopped at. Employeees run the other way if they think you might ask for assistance or they completely ignore you. You are LUCKY if they have more than one check stand open with less then 15 people in line. They frequently charge different prices than what is on the bar code. Then you have to wait while someone hunts to find the item for a price check. You would think they would know what isle the items are on. Then wait while they find someone who knows how to void a transaction and input the correct price. I went in the store today, in the rain. Baskets scattered everywhere in the parking lot. Went inside and of course not one basket in site. Asked a employee if there were any baskets in the store she looked at me and said, no and walked off. So I found her and said well I guess I'll shop somewhere else. She didn't even respond. Guess that shows the lack interest in customer service. Went to Walgreens, was greeted promply, provided a basket, excellent customer service. You know, more and more people in Kingsburg have been going elsewhere than Kmart due to the extremely poor management, lack of everyday items and lack of service. Hopefully this store will close down and a more reputalbe store takes its place. Shawn G 11/28/10 I was in Kmart in Mattydale NY, i purchased a Acer netbook for $279, I leave there and go to Walmart and saw the identical netbook for $248. I then call Kmart and ask for a manager to have a price match done. I was told by Jennifer that they wont price match it and i could return it and buy it from Walmart. Kmart has poor customer service and I will never be shopping there again. What ever happened to the customer coming first??? It was a measly $30, but hey, im just 1 person, there are many other suckers that will shop there, they could care less weather I shop there or not........ Peggy 11/29/10 On 11/28/10 I drove 20 miles to your Palm Bay store, to see if they still had one of you seasonal Christmas items, in which they did, but only the display was left. When I went to pay for it the girl checking me out said I couldn't have the display item.The checker then, asked the girl behind the return counter if I could buy it & she also said no. I asked to see the manager. The girl at the return counter was talking to the manage on her head set,telling me their answer. I was very upset by the way thing's were handled, was the manager of this store so busy that they couldn't even come face to face with me & tell me no? I don't believe this person need's their job, cause they sure don't know a manager's job. I tried to explain that I had gone to 2 other cities ( in which they could of checked on ) & that the other Kmart stores had sold their display items already ,. I was told that by the 14th or 15th of Dec. that they could sell the display items. I don't believe them, it'll be gone before that to somebody else. The item I wanted was the Christmas Pig. $ 44.95 , for this small amount, we've lost me as a customer for ever. By the sound's of all the letter's before mine your not doing so good in pleasing your customer's,I agree I'll be taking my business to Wal-Mart.I've been told if you don't treat your customer's right that ,word of mouth will kill a business ! Grady A Sewell 11/29/10 I was in Kmart yesterday shopping and was a little irratated with what I saw. while I was looking for towels for Christmas all I saw was Holidays on all the towels None of them mentioned Christmas. Oh but look right next to them the towels Saying FeliZ Navadan isnt that Christmas in spanish. No one has any guts any more. By all the signs in the stores now adays, pretty soon english will be our second language. Ok Thanks. Grady Sewell sewellgrady@aol.com G rady Sewell 11/29/10 I go to Kmart Pharmacy in Lawton Oklahoma, My doctor tries to send Prescriptions by internet and they never arrive at the lawton store. The Pharmacist the gets prescriptions this way from other doctors and My doctor sends them to other Pharmacies ok. No one seems to know what the problem is. Also when you go shopping at Kmart here there is never enough cashiers, long lines so alot of people go elswhere. I have been in the Kmart here in Lawton 5 times this month and there were now baskets in side the store all in the parking lot banging in to cars. My wifes car has A big ding in the door, oh well its not our responsibility Kmart says. Ok if some one would get out there and pick up all thosel baskets maybe customer wouldnt be upset by dings in there cars. You do have excellant and friendly Pharmesist. SewellGrady@AOL.com Terra Giordano 11/29/10 So, I recieved what Kmart calls a " Courtesy Call " stating that my payment needs to be made by Saturday otherwise my laway will no longer be available.... I go in Saturday as they said to make my payment and low and behold they put everything back... I call corporate to file a complaint and she has some nerve to tell me that their recordings are not insync with the stores... SO why the heck are you calling me giving me a day when your systems so screwed up and cant get it straight... Why don't you guys be the ones to tell my children on Christmast morning why their are no gifts under the tree... I thought layaway was suppose to help those who cant pay it all in full... I am so disgusted that I will NEVER shop at Kmart again and let everyone else know the kinda bullcrap scam they pull... Anything for you guys to keep your money and say screw us.. Merry Christmas!! Mayra 11/29/10 If I could give K-mart a 0, I would. Heck they're below zero, I guess K-Mart sucks all over America because I thought it was just the one in Indio, California. I've had many bad experiences there and have had to tell a rude employee off at one time or another ( not very ladylike I know) but these people have driven me to it. Now I hate to belittle anybody working in the retail business but heck, my 5 yr. Old could do it with her eyes closed. These idiots are rude, ignorant and racist. 95% of the employees there are Hispanic and I gotta tell ya, they really give us a bad name. Lazy, inept, giving themselves the biggest importance. Well K-Mart, you should give US, the people that keep your corporation going importance. When will you learn that there are waaaay better stores out there and if people continue being treated disrespectfully at your store, they're just gonna end up at a place that deserves their patronage. I requested a new K-mart credit card in the mail because I had lost my other one, the person told me that if I wanted to shop without my card, I could get a shopping pass from the desk just by showing my ID card. Before we started shopping we decided to ask at the front desk if we could go ahead and do that because we sure didn't want to waste an hour there and then not be able to do it. The lady says yes but the thing is you need to get your stuff first and then we ring you up and check for your account. So we start shopping, an hour later we go back up there and the girl tells me I don't know if were gonna be able to do it, sometimes the computer lets us and sometimes it doesn't. It didn't even faze her that my husband and I had just completely wasted a whole hour there. I don't know about you but our time is precious which is why we asked beforehand. This is just one of many bad experiences that I've had at this store and from now on, I am DONE with K-Mart and I will be sure to let anyone I cross paths with to not shop there. I'm posting it on Twitter, Facebook and all of the patients that come through the hospital I work at. K-mart, YOU SUCK!!!! Arlene 11/29/10 K-Mart is awful, horrible customer service, every time you ask an employee for help, they just pass you off to another employee because they're just too lazy to look into it themselves. My boyfriend and I used to have this thing where if we ever needed help from an employee, we would make a bet to see how long it'd take them to pass us off to another just as lazy idiotic employee. It never failed!! We don't go there anymore. We prefer Target because the customer service there is 1000% better... nicole 11/29/10 I was visiting store 3407 and im not sure whether it was thanksgiving or black friday. Anyways i was getting ready to check out with my sister when i saw Bill Taylor, [which states about the customer service desk that he is store manager] scream to an employee "what are you retarded." My sister is mentally challenged and we were both greatly affended. I am outraged that any supervisor or manager would have the right to say that to any employee or anybody, let alone in front of the entire store. My sister and i will not be coming back to your stores and will be letting everyone kwno how prejudice that store is. I hope you fix this problem. Anthony- Bradenton, Florida 11/30/10 Does anyone at Kmart know what customer service is? Or know what honesty means? Try to find an employee, first of all, and when you do,...oh my gosh! You think you insulted them when you ask for help. When you ask for management, you get the run around. Then no one has voice mail, emails or knows how to get in touch with the Regional or District Manager. Then they lie yo you and tell you you that they have no knowledge of information of a store mangers schedule, who has no contact information to contact them in addition, and you get even ruder people from the corporate office line, who, by the way, hate their jobs because they once again don't even want to answer any questions or help ypou in any way. They act like sales people, wanting to sell you a "bill of goods" without integrity. What a mistake it was for Sears to be combined with Kmart, who has never been good in customer care or store cares from my experience. I suggest, if you want customer service in any way, do not shop there! You won't get help or find people that are capable of dealing properly with customers... Laurie Dirr 11/30/10 Erlanger, Kentucky K-Mart. I wish I could give this store negative stars! I went in this Northern Kentucky store on November 29 with my 4 children aged 5,4,2, and 2. It was supposed to be a quick trip for some Christmas lights I had seen an ad for, but either the lights that I had seen in the ad were not what I thought they were, or the store was out of that particular item. Anyway, one of my 2 year old twins was upset so we were on our way out of the store and because all the carts are only equipped for one child to be restrained, I had my least likely climber in the front of the cart. We were making our way to the exit and were actually almost right in front of the "service department." my 4 year old had picked up a bag of m&ms to purchase, but like I said, my 2 year old was crying and we were just trying to get out of the store. When I stepped away from the cart, my 2 year old stood up, lost his balance and fell over backwards out of the cart on the top if his head. NOT ONE employee made a single move to assist! NOT ONE employee asked if we needed anything! NOT ONE employee even asked if he was ok! However one employee bent her neck over backwards to make sure we didn't have the $2 bag of m&ms in the cart! My son is fine, but I am enraged at the lack of humanity that was shown. I WILL NEVER STEP FOOT IN A KMART AGAIN! I have informed my friends and family of My experience and I have asked them to NEVER purchase anything for me or my children from K-Mart and I can promise that if they do, I will return any item for a full refund. To treat us in this manner is disgusting and appalling. Rainman had it right!!! Maria 11/30/10 I will never order anything or shop there again, I order a DSLite for my son after midnight placed the order had a confirmation number and thought I was all set. WRONG only yo get an email the next day telling me an error was made and my order was cancelled. I call then and they tell me the system didnt update and the store I was picking it up from was out of them. WTF aa company as big and Kamrt/Sears should have a system that updates when an item is sold right away. I shouldnt have been able to order it if they were out of it. Now they cant do anything about it since it was while supplies lasted. THey can only offer me 10% off when they get them back in. like thats any help. THey were rude on the phone and slow in helping me find one at another store each time the guy found one and was ordering it again by the tiime he was there again it was gone. THey had no problem taking payment from y credit card but it will take 5-10 days to credit it back,, thats not right. Im going to contact the BBB as well and report them Lisa Portsmouth, Ohio 11/30/10 I placed an order for a net book on the kmart website on Wednesday November 25 and the order was canceled on Thursday November 25 and was told this item was not available. The money was deducted from the visa gift card I used immediately after the order was placed. I was told it could take 48 hours to return the money... I called today, November 30th, as the money had not be returned and was told it would be on Friday December 3. If you are able to take it off the card that quickly why can it not be returned just as quickly. If I had known the item was not available I would never have placed the order but the website was showing it was available. In the future I will not use this site to purchase anything online with Kmart, nor will I recommend it to anyone I know... Orlando Reys 11/30/10 I was an employee of Kmart and I was sick that day it was Easter and I wasn't feeling good at all the next day i went in they told me that I was let go and they told me that I got the code of absentssem and I feel that I brought in a lot of reveune and business and wish that I could work there again at like Sears and now its hard to try to get a job I have a daugther and a son on the way I really need a job and I want to work for Sears Holding Company please consider Thank You Orlando Reyes Veronica Reyes 11/27/10 Kmart stores advertised the nintendo ds at $89 for Saturday November 27th, which was my purpose to visit their store located on 10501 Pines Boulevard Tel: (954) 438-8822. I arrived to their location exactly at 5:00am and was allowed in the store by 6:00am, as soon as we arrived to the line to order the nintendo ds I went to purchase, we were told that only 4 will be sold on that day, which was ok by me because I was the 3rd person in line. The head of security named Marcel then approaches the register to advise the register representative what customers to sell the nintendo ds to. I was very upset because he completely over looked the fact that I was in line and was the third person waiting to buy the nintendo ds, it seemed to me as if he knew the girls behind me which came way after and was giving special treatments to. I then asked to speak to the manager whose name was Cindy, she didn't even want to hear my complaint and practically left me with the words in my mouth, there was another customer complaining as well and she simply walked away by making a gesture with her hand as if she didn't want to listen or care. I strongly disagree the methods of handling their customers specially when I am a paying customer and made an effort to be there early so that I purchase this for my child, I can understand if there was an argument between customers or fighting for the head of security to get involved but the fact that he orders the cashiers who to sell the products to doesn't make any sense to me. I called the cops made a complaint about this store and while I was on my way out I noticed the manager outside smoking a cigarette, I guess she didn't have time to listen or acknowledge my complaint due to her habit. I was simply trying to purchase a product in this store, arrived early, waited in line, was the 3rd person at the register and was completely discriminated for my race by this man, I am very upset with my experience this morning in this store and I hope someone takes it upon themselves to do something to change this and improve the way they mistreat paying customers. It is very sad to realize that Kmart obviously doesn't offer their employees with the proper training in how to treat their customers, especially their managers who are the ones that are supposed to place an order in a situation like this. I have no interest in returning to any Kmart after this experience and would rather give another store my business! LORRAINE BARSHER 11/21/10 I was so extremely disappointed in the Boca Raton, Florida store. My husband and I went there to pick up some Chanukah items and found the display, which had approx. 4 items on it pathetically lacking in merchandize. Needless to say I WILL NOT be shopping in Kmart in the future. At least WALMART had one full aisle, both sides chock full of goodies. Now where do you think I'll shop in the future????????? Amber 11/22/10 Let me start off by saying that I gave Kmart 1 star because I didn't have the option of giving them a flat 0!! I went to the Kmart store in Fairfield, California and the customer service there was horrible!! I was in the customer service line and it took over 20 minutes to help 1 person. I had the customer in front of me complaining that she had been in line for too long. I walked out and headedd across the street to the new Super Walmart that just opened. It wouldn't surprise me if Kmart closes soon. With all these complaints it's obvious Corporate doesn't care. I worked at Target and I know that if Corporated received a complaint about 1 of their stores it would get taken care of asap. sheila 11/23/10 Went to the 770 Broadway store here in Manhattan. Interested in buying the Essential Home 16Pc Gold Band Dinnerware Set. Visited the store during the day. Found the Gold Band set under the Platinum Band Set Boxes. Asked for Store personnel to assist in reaching the Gold Band Set. No one came to assist me. After 20 minutes I had to move just two boxes to reach the Gold Band set. Manager came out and scolded me for touching the boxes. I asked Manager to get me some one to move the two Boxes. He responded "you just have to take whats there" and walked away in a huff. Linda Allemani 11/23/10 First of all, there should be a zero star choice. In order to speak to the manager, I had to contact corporate. The lay-a-way department did not fill our entire order even though we paid for everything. It took 2 1/2 hours to receive a car seat we had purchased. Then it took another hour after we got home for a manager to deem us important enough to speak with us. We were told by lay-a-way personnel that she could not help us because the person that put the items up did not place a sticker on them. Their view was that we paid, but would not get the merchandise. Corporate admitted that this was actually theft by taking and we informed him that we would press charges. It is funny that after waiting for 20 minutes on hold for the manager, when we got frustrated and hung up, the entire store's phone system was busy. It was busy for another 15 minutes. Even corporate could not get the manager to answer for 10 minutes. What kind of place are you running? Leo 11/23/10 Went to our local K-Mart two days before Thanksgiving on Battan Memorial in Las Cruces NM. Looked around there's no baskets,ask some store clerks where's the baskets ? four of them at the "help" counter look down at the floor.Then I ask again,finally an elderly lady that is fillingout reward cards said,"Sir they are outside if you want one." I said, lady this is the HOLIDAY SEASON for Christs sakes, do you want to limit us to one Item only or just what we can carry on our BACKS. At 69 and 70 years of age that's not much merchandise. So, we turned around walked out, went to Wal Mart and an nice gentleman much my senior BROUGHT ME A BASKET, imagine that. We got our items and went home happy. Savena Ash 11/26/10 I was hired as an employee at the KMART Louisville, Ky. and I have quit after being there three weeks. I was exciting about the job even though it was min. wage. It was close to home and they said there would be no problem working around my full time school schedule. I was hired with the understanding I would be seasonal part time, off on Wed. and Thur. for school. Also, I would not work till after my sat. morning class, 9-2 and that would not be a problem because I would be nights. I soon ran into the following issues: I was scheduled on school days (I tried repeatly to talk to Rick the main supervisor about it. He would say he would get back to me and never did. I told other supervisors and they ignored me or told me to talk to Rick. I also was hired on as a part time employee not seasonal and only found out after I was hired. I was scheduled for morning work repeatly and was scheudled for 39 hours. After you add staying over each night to put up strays then it was over 40 hours. I let them know that once my semester was over that would not be problem (second week of Dece.) but I could not do that many hours until then. Other issues was that I was told the name of supervisors but was never introduced or even knew what they looked like. I had to figure it out on my own. All the new hires I talked to said there should have been training on the computer but no one received that. When ever I needed price checks at the register no one would ever answer and I would have customers waiting for almost ten minutes to get answers. I would have to go to the service desk and say, "hey I can not get anyone to answer me". There was never anyone around for the cashiers and you would have to leave your register for help. The cash registers went down repeatly and scan guns did not work. There was never cash pick ups from the registers unless we complained about how much was in our registers. Over half the time there was only 2 cashiers for a Friday and Saturday night. There may have been others down as cashiers but I would see them for a minute and then they were not seen again. When it came to breaks you was on your own. When there is only 2 cashiers it is hard to take a break with lines rapped around. The night supervisor would repeatly stay back in toys stocking and you never seen him. There would be carts and carts of strays and the 2 cashiers was expected to put them up at night. Even when you got help most of them would just hide carts in aisles or just throw things anywhere. The store is a mess and dirty, not to mention the food area. The only time the place was on its toes was if Mr. Hurlock (spelling?) showed up. Then all they really worried about was if we was signing people up for the shop your way rewards card. On a average I was getting 15 a night(one night 25) at the register not including St. Judes, and Smart plans. All other cashiers would get 1-5 a night with barley anything else. Their point of view was that they don't get anything out of it so why bother. Offering incentives could fix that problem, if it is so important. You could offer a free food ticket for the most in a week or something. The place is so unorganized and the supervision has a careless attiude or they pawn the responsiblity to someone else. I seen employees that have been there a while (not many of them) be so rude to customers over stupid stuff. I know I quit the wrong way but I was just so upset about the whole situation and I felt they could really care less. All I know is that I will never step foot in a KMART or Sears again. All my family and friends was saying this before I got hired and now I know why. I suggest watching the camera's and see for your self. You may not care but at least I feel better letting someone know. J Hanson 11/26/10 To bad you cannot put down a 1/2 or NO Star. We purchased some items at Kmart in Grand Forks ND in November and put them on lay away. This was a large dollar amount, but no one cares, I'm wong on this one, only KMART cares about the BIG BUCKS they make. I wanted a price adjustment as the same amount on the Flyer that came out today in the local newspaper, and was told after being on hold by a rude person and also a section manager,(who could care less) is that we do not make price adjustments on anything on Black Firday or the Thanksgiving sale. If I took the item back I would probaly get the sale price with a re-stocking of 10% and then risk not picking up the item for my 4 year old grandson for Christmas. Now I know better than to shop at KMART and drive 90 miles to another WALMART and give them my money, than spend any more money at KMART. You have just lost another person and my family to Target and WALMMART where they will work with you. With todays economy I can see who the money grubers are and that is at the corp level. Have a great day GRINCH. jackieW 11/26/10 When are you going to stock the Ab Radical product for abdominal isolation, AVON sold over 51K in less than 8mo. It is compact, has a back and neck support and fits in your hand. The product is sold be edisonnation.com/shop for $19.95 only with free shipping. When is K-Mart going to start selling this great product? KERI H HUBER HEIGHTS OHIO 11/26/10 i HAVE NEVER BEEN SO UPSET LIKE I AM THIS YEAR. EVERY YEAR YOU GUYS PUT IN THE PAPER THINGS AND ITEMS YOU GUYS HAVE ON SALE YOU SHOW PICTURES OF AFRICAN DOLLS THAT CAN BE BROUGHT AND NOT ONE TIME HAVE I BEEN ABLE TO GO TO THE STORE AND FIND ANY OF THEM ITEMS I NEED. I ASK MANAGERS AND THEY LOOK IT UP IN THERE SYSTEM AND SAY NO AFRICAN DOLLS WERE ORDER FOR THIS LOCATION. I NEED TO GO TO THE WEST SIDE OF TOWN TO GET ITEM. SORRY I LIVE IN THE NORTH OF TOWN AND WHY SHOULD I HAVE TO DRIVE INTO AN BLACK COMMUNITY IN OREDER TO THE ITEMS THAT I NEED? I FEEL ALL ITEMS SHOULD BE AVAILABLE IN ALL AREAS. THIS IS NOT OUR GRANDPARENTS TIME WHEN WE ONLY GO TO OUR STORES AND GET WHAT WE NEED. SO ONCE AGAIN MY CHILD HAS LOST OUT ON THINGS BECAUSE BUY THE TIME I DRIVE TO WHERE I NEED TO GO THEY ARE SOLD OUT OR THE SELL IS OVER. WHEN OUR YOU GUYS GOING TO REALIZE THIS IS THE NEW AGE AND ALL RACES LIVE IN DIFFERENT COMMUNITIES. SO ANGRY THAT I WILL NOT STOP TIL SOMETHING IS DONE ABOUT THIS. C Woods 11/26/10 I was online at kmart.com for the Blue Friday 5-11 am sales. And an item listed at $14.99 did not go into the cart with the sale price (I took a picture with my cell phone as verification). A kmart.com rep ID 12194 told me that there was a glitch in the system and to get a price adjustment as soon as the order was placed online. I did that. But the next rep I spoke to was not so accommodating. She said I could not get the sale price. I tried to cancel the order immediately (include speaking with a 'supervisor on the floor') and was told that I could not cancel. While I had that rep on the phone, I spoke to another rep ID 01016 who was able to cancel my order. I do not understand why customer service is so bad with kmart.com/sears.com especially when this holiday season your company is relying on any and every sale possible. I am sad to say that I will not be shopping with kmart.com every again. Brian Bader 11/26/10 If you can't get a store manager to help like me, the people at corperate office are nicer and minimal wait if 14 minutes but all was taken care of THANKS K MART CORERATE OFFICE. YOU MADE ME HAPPY TODAY! Donna 11/16/10 I went to pick-up my Christmas layaway at K-Mart. After an hour of searching, they couldn't find it. It's amazing how many ads they have to promote this program. It is so unorganized. They sent an employee out on the floor to find all my items that I purchased. They have found it all but one. Supposedly, they searched other stores and they cannot locate one, which I don't believe at all. What a poor set-up. Never again will I enter this store. marie 11/17/10 Unit #: 9413 235 Prospect Avenue West Orange NJ 07052 this store has by far the worst store manager ever. he is so rude and knows nothing at all about his store. his name is gary mulvaney. he is extremely rude with his customers. i will NEVER shop at kmart ever again. he really needs to be fired. he does not know how to do his job. no more K-mart in Va. 11/17/10 I put items on lay-a-way for our grandchildren at the Chesapeake Square K-mart on Sept.25,2010. It was clear it was a Christmas Lay-a-way! Made some payments but when I went to get it out ONE day after it was due they had put it back! O.K, I guess it was my fault but I didn't have time to wait it that long line two days before. but what makes me furious is Desere' was the associate who wrote it up for me, I was NEVER told there were different types of lay-a-ways and was not given an option. In the end they kept $30.00 of my money, money down the drain, or in K-marts pocket!! The young lady that waited on me that last time was Khalia, she was very nice and apologetic and told me to ask for a manager. I wasn't going to do that because I have encountered the manager before and she was VERY rude over not wanting to give me an item for the price it was marked on the shelf! If it was not for my mother being happy with the pharmacy in that store I would NEVER be going back in there, but you can bet I will ONLY be buying prescriptions and nothing else! I used to manage a small retail store and I would NEVER tolerate ignoring customers or being rude, I guess times are changing. But you know what? There's a Wal-mart just right around the corner and Roses are opening up all over and they're pretty lenient on their lay-a-ways. The fees were never disclosed to me and they need to teach their employs that this is mandatory.I might even file a complaint with the states consumer-affairs office,in this day and time $30.00 is a lot of money!! Azucena 11/17/10 Our business has been open for 6 yrs right down the street from Kmart in Fontana Ca we have been a customer this long. Ive seen a lot of unprofessional people work there from bad customer service to badly dressed an ungroomed cashiers and managers . I've experienced long lines at cash registers with 1 associate working the floor and other associates hanging out by customer service desk or snack area. I've brushed it off because maybe it will get better and it didn't. This year alone has been the worst we buy their items with our purchasing corporate n never had to show an I'D for purchases. We have been refused to purchase items they have bad customer service their service is very poor and unprofessional. All cashiers know who we are , why, being an ongoing customers would we think of making fraudulent charges and ruin our reputation NEVER!!! So today I just drew the line to where Kmart has lost our buisness and will go Target which has everything we ask for !!!! Lickster 11/18/10 Went shopping this morning at the super Kmart in Mentor, Ohio , to take advantage of the 10% rewards offered in the grocery ad. I noticed looking around that they had a K-cafe and numerous graphics showing the different food items they offer. I deceided to get something to eat. Well don't you know I go to the cafe to order breakfast, when I find out they're closed and haven't been serving breakfast, lunch or dinner for quite awhile. Don't you think they would take down the graphics and wall signs that indicate a K-cafe is located in the store and open for business. Someone from the corporate office needs to get their store operation division envoled and correct this in this store. Patandstorm 11/18/10 I purchased a inflatable swiss gear air bed for $54.99, I also put the extended warranty on it for $7.99. I just found out that it has a hole in it. I have guests coming in a week. I called the number on the warranty pamphlet and found out either way I go I'm going to have to buy another mattress. I will never buy something like this from Kmart again. You're warranty program sucks. I want my 7.99 back as well as the price of the mattress Pattie Hockin 11/18/10 My complaint is about you on line site at K Mart. Recently I bought two pairs of pajamas on line. I typed in your search engine ladies pajamas. It was very confusing because it brought up all female pajamas. Usually girls clothes are sized 8-10-12-14-16-18 Usually juniors are stated as juniors and can be size by number or letter. Womens are usually S-M-L-XL and big womens pajamas are usually 1X-2X-3X-4X-5X. The pajamas I bought said girls but the sizes were XS-S-M-L-XL. I never have seen young girls pajamas sized like this so I thought they were ladies pajamas and just called girls so I ordered them. As I looked further into the site I wondered if I had made a mistake. I tried calling customer service right away to see if they were or not and to cancel them if they were not ladies and they told me that it was too late. Once you order you cannot cancel. When I got them in the mail they were young girls pajamas. Your site is so very confusing and you cannot tell what is what. I thought that I had ordered the right thing because of the size that was stated, not the description. If it was XS-S-M-L-XL it should be women's, right? It cost me $6.95 shipping plus gas for 35 miles one way to take them back. I live up north and that is the closest K Mart and the closest Sears is over an hour away (one way) so I like to shop on line for Christmas. Unfortunately I will not be using your site any more to by clothes. When I ask for ladies, that is what I should have gotten. I typed in women's and it brought up the same thing. You cannot know what you are buying. I am a grandmother, a recent widow and had back surgery this past year. I am just now starting to handle the walking that shopping takes and I cannot do much of it. I have nerve damage and numbness in my left leg and foot and if I walk too much, I am in much pain. I love shopping on line and don't mind the shipping if I can get what I want. It is impossible to get what you want when you don't know what you are getting. Very poor site. I hope that you read this and you will do something about it. My grandkids could put together a better site than this. Heck, I could and I am just a grandma that didn't have or know anything about a computer until 5 years ago. dana howes 11/19/10 my daughter was in your waterville maine store and she was in the checkout line with my 2and a half year old grandaughter my grandaughter was fussy and wanted m&ms she was also purchasing condoms when your associate made the comment that if she had have bought the condoms first she wouldnt have had to buy m&ms she left very upset and in shock that he had said this to her and called me very upset so i went down there and the associate had allready left and that they would take care of it but nothing seems to be getting done he is still working there so i take it nothing is being done my daughter is so embarrassed she will never go back there we want something done Rachel Dingler 11/19/10 This Thursday, as my family comes to our home for Thanksgiving dinner and we begin to discuss all the Black Friday sales and stores we intend to visit, I intend to very loudly advise them to avoid giving Kmart or Sears any of their Christmas shopping business. I will explain to them the very customer unfriendly experience I encountered with your company recently and warn them to tell their friends/co-workers the same. About 10 days ago, I placed an online order for 2 items, but within 1 1/2 hours was able to locate the items from another retailer at a significantly lower price. I then phoned your customer service and requested the order to be canceled. I was assured by the representative that she would que the offline team to cancel it and I would receive an email confirmation of the cancellation that day. That email never arrived, so I called the following day and a different representative apologized and stated she would basically do what the first representative failed to do. Again, no cancellation confirmation was emailed to me. Before I could place a 3rd call back, I received an email that my order had SHIPPED! I am beyond upset at this point, and reply to the email with an explanation that the order should have never shipped to me. I received a reply back that advised me to refuse delivery on the package. I did just that when UPS attempted to deliver it to me. 2 days later, I followed up on my bank statement and see a refund for the items, but no refund on the shipping fee. So I phone customer service again and I am told that they will refund the shipping fee and I should see it within 3-5 days. 3 days pass and I am concerned to see that the shipping fee has not been refunded when it did not take as long for the refund on the items. Plus, in the meantime, I have noticed a miscalculation in the tax I was charged on the items as well. So, once again I phone customer service and ask the representative to connect me to a manager instead. After waiting on hold for 20 minutes, I am finally able to explain the situation to a manager. He informs me that the shipping refund actually wasn't initiated and he will manually do that for me. I'm not going to hold my breath on that at this point. But I further explain to him that I have been overcharged on my sales tax. It is not rocket science to figure this out, but he comes back with the response that the difference is a SHIPPING tax!!! Are you kidding me??? A shipping tax on top of a shipping fee? I have NEVER been charged a shipping tax by any other online retailer and I have never heard of such a thing! I go on to ask him why is this so called shipping tax not separated out from the regular sales tax on the invoice? He had no reasonable explanation for this. I am done with Kmart and plan to file a complaint with the BBB and Attn. General/Consumer Protection. v.jennings 11/19/10 Don't bother emailing or writing them ,they don't respond to complaints,the rewards program is a way for k-mart to get consumers to spend money they don't have ,to try and gain sells ,promising points toward your next purchase.Than you have to fight to get the correct points your due.Also don't bother calling customer service ,all you will receive is a song a dance around your inquiry ,as if customers are stupid...Terrible customer service in hard times ,not very smart. Robert Harry 11/13/10 Kmart, Lawton Oklahoma: I have been shopping at Kmart since my childhood and have found the store to be a delightful experience. However, recently, at the Lawton Oklahoma branch I found the layaway department to be a joke. If it hadn't been for the presence of my fiance, I would have left my packages in the cart and left the store never to return. We stood in line for 1.5 hours waiting to check our goods in. There were only 2 employees working behind the counter and only 1 of which new anything about the process. The lady in front of us was there to pick up her parcels which could not be found. A peak in the storage room was enough to realize there was absolutely no managerial oversight or organization. Bottome line, I did not feel comforatable leaving any packages in their possession. You, whomever is in charge and if there is any managerial oversight most definately need to look into this departement, especially now at the peak of Christmas shopping. Thank for an undesirable experience. Bob Harry (580) 649-7055 anytime!!! Jennifer Brooks 11/15/10 I ordered an xbox bundle package online on Saturday 11/13/10. This is starting to be a hard to get item, so I wanted it before Christmas for my children. It said it was in stock and I proceeded to checkout and paid for the item. I got an email a while later stating that the xbox bundle was canceled because it was unavailable. That's fine I figured I would just find it elsewhere. Well after checking my account they charged me for the xbox bundle that THEY canceled. I am furious. I call CS and they didn't really tell me much expect that I should get a refund in 3-5 days. I want my refund now, it is there fault for charging for something they don't have. Plus if you look at there policy it states that they don't "charge you" until the item ships. Well apparently this didn't ship because THEY canceled it. I am prepared to go to the BBB, my bank, and other venues if I do not get my account credited this week!! I am tempted to never shop there again!!!! Anonymus Andrew 11/15/10 My wife is an employee of your 7155 store in Fairhaven. She is a dam good worker. Your Manager calls her when someone calls in sick she is always there for her co-employees. Here is my problem...She has worked for you since 2008, she is always there for them, but she has never been AVAILABLE to work on Fridays. Because Black Friday, this so called manager Jim O gives her 5pm to 11pm. Hello she is not available to work on Fridays, since day one. He tells her that it is MANDATORY for her to work on Black Friday. Hello how about asking her what time would be better for her. There are other employees there that are not scheduled to work on Black Friday, so why is it so Mandatory for my wife and not another employee....Hello he picks and choses who he likes and does not like! Please give my wife a break she works really hard and DESERVES that day off...She has always been NOT AVAILABLE on Fridays, she is not trying to get out of work, she will work for your company as she is very loyal...but it seems that Mr. Jim is not loyal to his employees. I really wanted to send this e-mail to Paul the District Manager or Dan Rivera but your web-site is much too complicated. My wife is always there early and ready to work, but for Sears Holding to do this is totally unfair. I am writing this comment because she would never think of doing it, she just takes what they give her and rolls with it. I believe that my wife has no infractions and has a very clean attendance record with Sears Holding. Has her husband and loyal friend I CAN NOT sit back and watch this continue...I have asked her to LOOK FOR ANOTHER JOB, due to the fact that Mr. Jim does not RESPECT anyone's feelings or situations. I really hope that someone can help my wife...They know who she is!!!! Miss call me anytime and I'll be there! Donna Killips 11/15/10 Dear Mr W Bruce Johnson, CEO of K-Mart I am writting this and in hope of someone getting back to me, I went to work for K-Mart in Sault Ste. Marie Michigan, in Sept of 09. LOVED LOVED LOVED MY JOB, wasnt about the money, it got me out of the house, worked sofelines,truck,register,and where ever they needed me. one day in March of 2010 a co-worker came to me and asked if i would work easter for her, she wanted to spend the day with her boyfriend, no problem i had a 8 hr shift but would work her 5 hours,we got it approved, everything was fine, then the day before well Jodys boyfriend called it quits. she came to me and asked for her hours back no problem, go talk to Gabby and Barb and tell them i dont mind, well jody comes back to me and says they said no!, i in turn said well lets go talk to them together and let them know i dont mind, (I'M older then jody and she needed the money), well here we go to the office gabby is at the door i explained to her i didnt mind give jody back her hours, i am then told NO you will work the 13 hours. instead of blowing up i walked back to the warehouse and went back to work, the more i thought about it the madder i got, i have seen people walk around doing NOTHING and they get the hours, they steel and get fired and then get rehired, i quit that day, a saturday, monday i call and talk to Barb the store manager, tell her Im sorry for quitting like i did and would like to come back, well im told that I cant store DM will not let people who quit come back but she would talk to him, she tells my she will have Robert change the code on Momday and for me to go on line Monday afternoon and reapply, well Mon,tues, wed, pass and i cant reapply online will not let me so i call the 188888sears # talk to them get a case # 7388672 and i get a call a couple of day later stating i can reapply and go to any K-Mart well i go on line and IM STILL BLOCKED i call my Hr Robert S and he tells me he cant chamge the code in which was entered as my time i quit, he states that 1888 # can do that so i call them back they (A Mister Gokul) tell me give this case # to your HR and have them call us and we will walk his threw it and you will be ready to go, well call Robert Back give him info he says he will do it i wait a week call back 1888# nothing has been done, call Robert He tells me he send e-Mail, 9/22/ or 9/23 2010 and to wait 2 weeks well wait and wait and wait go on line to reapply cant call Robert Back Robert get mad and tells me copr just given me run around and that i am WAISTING HIS TIME, and dont call back, i have delt with this for 7 months, and in the meen time there are people who have quit and got to go back others who have been caught steeling and they STILL work there, i have friends who work there and several several new people have been hired but i cant get my job back i really dont understand....... i wish you would look into this, i would love to go back i loved my job, it was a missunderstanding behind me quitting, and dont understand why K-mart would rether have people who wont do there Jobs and people who steel from them, then to give me my job back can you please explain this to me...... Thank You for your time and hope to hear from you Donna Killips sault Sainte Marie Mi 49783 906 632 7364 lisa oneal 11/15/10 I have been shopping at kmart for 30 years and putting things in layaway and the had called me last year because i missed a payment and my layaway was 300.00 and they did not put it back on the shelf. This year i put a little over 60.00 in layaway and they put it back on the shelf the day after i missed a payment no call. They informed me that it was my responseabilty to reed all print . i guess i should have but since i put so many in layaway in all my years. Anyway I will not shop at kmart ever again.This store is in kokomo indiana 765-457-1111 / 705 n dixon road Furious 11/12/10 I was interested in purchasing a bundle deal offered online at Kmart.com. The site said that for $299.00 I could purchase a bundle that included: An Xbox 360 slim with a 250GB internal hard drive, built in wi-fi, Kinect, an Xbox 360 slim controller, Xbox 360 Headset, Xbox 360 Composite A/V cable, and Xbox Live. My mother placed the order as a gift, made the payment, and I waited for the package to arrive. When it did, I took it out of the package and plugged it in. Since the hard drive is internal, the only way to confirm its size is to plug it in. I discovered that the hard drive was only 4GB, considerably less than I had agreed to pay for. When I contacted the costumer support number, I spoke with a woman who said that there was a website error and that she could refund the order. When I expressed that I did not want a refund, simply the products advertised to me, she connected me to her supervisor. I spoke with Michael C. and explained that, while I understood the mistake, I felt that the error was not with me and that I should receive the products promised to me. After Michael stated that the error did not mean that they had to honor the offer, I asked if there was anyone else I could speak with. He directed me to speak with the corporate headquarters. I called the number and spoke with a woman named Diane. I once again explained what had happened, and she apologized but said that there were disclaimers that stated it was not the fault of Kmart and that they were under no obligation to honor website errors. When I said that it was illegal to offer products and then, after accepting payment, send something different. Diane stated that she was not about to discuss legalities with me. I at this time handed the phone to my wife, as I had another matter to attend to. My wife explained that she had once been an employee of the company and knew that company policy dictated that the company must honor any price offered, even if it is offered in error. Diane stated that she would fully refund the product and offer a $50 gift card so we could upgrade. My wife explained that since it is an internal hard drive, we are unable to upgrade. My wife stated that we did not want a refund. The product description of the item number 018W029655090001 clearly stated that we were paying for a 250GB hard drive. We were simply requesting was that Kmart honor the agreement it had entered into with us. Diane became very hostile and said she would not offer anything other than the refund. She gave us her phone number and extension and told us that if we wanted to refund all we had to do was callback and the call ended. Furious, I drove to my mothers and took her to te local Kmart to return the merchandise for a full refund. I will never again shop there. Dr. Leroy (Ph.D) 11/12/10 As a K-Mart Manager for 14 years (in July) I have had a problem recently with "snitch racism". This is when an African-American (because it's cosmetically impossible for any other race to pull this scam off) employee can call basically ANY white coworker a racist by phoning a 1-800 snitch "hotline" destroying white lives with C.I.A. "espionage" inspired phone calls from "anonymous sources". If you are W. Bruce Johnson, the CEO of K-Mart and you are reading this, every white employee you have is in danger. All other managers beware of this thoughtless tactic. Calling an old African-American man "Moses" is not racist. Calling a white male a "redneck" and making references to the Mason-Dixon line is utterly deplorable, as are ALL racist terms. If you have to make a stretch to call somebody "possibly racist" like the whole "Moses" thing, then you should look in the mirror and see who is actually prejudiced. You are. The snitch who didn't have the guts to say something to the person's face, but had the guts to get them fired behind their back a month before Christmas during the worst recession our nation has seen since the 1920's. You truly are as much of a coward as you are a racist. Christina 11/8/10 I went to Kmart tonight to see about an unadvertised sale on Huggies. I had been told by a very reliable online coupon site that the store in Cleveland, TN did have them earlier that day. The shelves did not have any and when I asked not only did they say they didn't know anything about it, when a supervisor was called she was rude about it. I so rarely go to Kmart for many reasons: ther store is nasty!, the prices are much higher than Walmart, Target, CVS, etc, and the staff is rude! I will no longer waste my time and will contact corporate offices. Elaina S. Hopkins MS, RD, LD 11/8/10 If I could give it a zero or a negative number, I would but you do not offer those. Friday, October 29, I had an operation on my jaw due to osteomyelitis. I have been on antibiotics for 5 months and the surgery was to help prevent further deterioration of the jaw bone. I have been and am still in significant pain. Due to the pain killers and multiple antibiotics, I tend to have a difficult time with concentration, but I am by no means ignorant. I am a professional working two jobs in my community plus volunteering and raising money for charitable organizations. Friday November 5 I went to Kmart in Bangor and put a table and chair set and a bamboo Roman blind and a few other things on layaway because I have chosen not to own a credit card because I believe that they are the cause of many people's finanacial demise. Anyway, the woman behind the layaway counter told me that there was a $10 fee for the layaway which is added to the total and informed me that a cancelation of the layaway will cost me $15. Another woman behind the counter then told me that I qualify for the extended layaway because my total came to over $300. I asked her what that meant and she informed me that I would have 12 weeks instead of 8 to pay off the layaway. I asked if it made any difference financially and she told me that my payments would be less. I agreed, signed and held on to the receipt. Today is November 8. I went back to Kmart today because I was again in Bangor seeing my surgeon. I have cellulitis at the surgical site and am in great pain. I stopped because I realized that the table and chair set is not what I really want and I don't want to settle for less than what I want. There were 3 people in front of me in line. There were 3 women behind the counter. It was the lunch hour. There was a woman picking up her layaway. She made her last payment and the clerk paged someone to retrieve her packages. Then we waited and waited and waited 45 minutes while someone retrieved her packages. They could have asked her to step aside so that the next customer could be waited on, but they all just stood there gabbing. 2 customers had to leave to get back to work. When I was finally at the desk I asked if I could please cancel my layaway. Again I was informed that it would cost me $15. I said I know and it's ok. I had put $40 on the layaway on Friday. They punched into the cash machine and then handed me $10. I asked why and they said, "it's because of the extended layaway" I said "you told me I had to pay $15----not $30" They said "that's just the way it is" I then went to the front and asked to speak to the manager. I repeated to him what had just occured. He took my slip and said he was going to check into it. He came back 10 minutes later and said "that is just the way it is" I told him that his employees are not doing their jobs if they are not informing the customers that there is a difference between the cost of a 8 week or a 12 week layaway and/or cancellation. He told me that that was my opinion. I informed him that I was not satisfied and that I would be contacting you. He said that was my right to do so. ok so here is my complaint. are you trying to go out of business in Bangor? Because your employees are stealing from the business everytime they stand there and gab instead of waiting on customers? You lose money everytime a dissatisfied customer walks out and can better treatment at another store. You lose money everytime that dissatisfied customer shares with others their bad experience at your stores. You lose money every time a customer is treated like they are stupid. you have lost my money for the rest of my life. and I preferred KMart to Walmart and Target because it is the last smaller store (I used to work for Ames and Zayres years ago) When I worked in a superviser role at Ames we believed that in most cases the customer is always right. Treating people like they are right endears them to you and then you build and maintain customer loyalty. We also believed that word of mouth is far more powerful than advertisement. So we want our customers to provide a POSITIVE word to others----not a negative one. I did not expect my entire $40 back, but I did expect the entire $25 back with the $15 for cancellation staying in your store. That is what I was told and explained. I didn't read the tiny print (and it's baby blue on white which is VERY difficult for me to read not only because of my medications but also because I am legally blind and have retinal degeneration in both eyes) YOur manager treated me like I were some low life rather than someone who deserves respect. I happen to believe that people deserve respect until they prove that they do not. I would truly appreciate if you would send me the additional moneys owed me and if you would please ensure that in the future this does not happen to other people with visual impairments. You may contact me at ehopkins@mrhme.org I live 60+ miles away from Bangor and used to drive down once a month for your sales but now I will take my business to Walmart. Sincerely, Elaina S. Hopkins Lisa Mays 11/7/10 I can't believe KMart runs a ad and they don't even have the product in their stores or on line! This is exactly why I stopped shopping at this place over 20 years ago. They were terrible then and just as worse NOW. D Henderson 11/2/10 I'm sure that writing this is only going to give me personal satisfaction, and not bring any results, but hopefully the investors of this company will either insist on change for this retail chain, or take their money elsewhere. Today I went to the customer service counter to return an "unworn" halloween costume that I purchased the day before, with receipt in hand, still in the bag. The service person had a sign in her hand, and was about to display that stated no returns on halloween costumes after halloween. I explained that I had purchased many costumes, and wanted to only be refunded for the unused costume, or given store credit. She told me of the corporate policy, and then called the manager in charge to repeat to me that there is a corporate policy that states they can't return my item. I said to her "she was basically calling me a liar, making the assumption that YOUR customers are trying to rip this company off! I would not have made this purchase if I thought I would encounter this experience. At this point, it wouldn't matter to me how much savings you would offer in all of the expensive advertising, I will not subject myself to any more humiliation from the Bellingham Wa. Kmart store!!! With the economy the way it is, can any store afford to lose customers? You just did!!! Angry Customer 10/31/10 Sears and Kmart are the devil! Can you believe that half of the things I put on layaway were lost when I went to pick them up!! I was so angry that I didn't get nothing! I see a "out of business sign" in the future of this corporation!! That is all!! Stephanie 11/1/10 I just waited for over 10 minutes to speak with a manager about the extremely poor customer service that I continue to receive from the local K-Mart store. More than 5 different people picked up the phone to ask me who I was waiting for. I told each and every one that I was waiting for a manager, however, NO MANAGER EVER PICKED UP PHONE. This store is about 2 blocks from my home in Denver, CO. I will never go there again. The customer service is horrible, the store is filthy, and the majority of the employees are not helpful at all! I will take my business to Target, that is at least 5 miles from my house. Heck, I may even drive more than 10 miles to get to a Wal-Mart rather than ever stepping foot back in K-Mart again. Rather than closing specific stores down, they should shut down the entire company, or completely restructure themselves to become a viable business! Nancy 10/28/10 In the past 3 weeks, our newspaper carried the Kmart ad which had the Wii Bundle for 199.00. I went to the store the 1st time it was advertised and they didn't have any. I wanted to put it in layaway for my grandchildren for Christmas. When asked if they were getting more, I was told they didn't know but to check on Tuesday, Thursday and Friday. That is when their truck comes in. I checked those days and nothing. Low and behold, this past Sunday, the ad appeared again. I called them rather than make the 10 one way trip. They didn't have any, didn't know if or when they would have them. I told them this is false advertisement. I was told they don't order them and that they are sent to them by Nintendo and that they come in by United Parcel, not on their usual shipment. I am soooooo mad!!!! How can you advertise something you don't have, don't know if you will have, or that you can't even order. I am on a fixed income and putting this in layaway was a way for me to purchase this item for my grandchildren for Christmas. I think it is absolutely unacceptable to lead customers on when you know you supposedly don't have any control over ordering this item. Oddly enough, Walmart and Meijer's in our area have them all the time. Unfortunately they don't have layaway. Kmart----stop advertising something you don't have and probably won't have! THAT IS FALSE ADVERTISEMENT!!!!!!!!!!!! cHERYL A. SICA 10/28/10 I AM SO SORRY THAT I HAVE A HUGE COMPLAINT. MY HUSBAND AND I RECENTLY VISITED MAGGIE VALLEY, N.C. AND FOUND A KMART IN OR AT THE EDGE OF WAYNESVILLE, N.C. THE 1ST TIME I WENT IN I BOUT A GOOD FEW THINGS, RUSHED OUT SO HUBBY WOULDN'T BE KEPT WAITING AND UNFORTUNEATELY LEFT BEHIND A BAG OF STUFF. BEING AS THAT PARTICULAR STOR HIRES YOUNG KIDS (20'S) THEY ARE NOT NEAR AS RESPONDIBLE AS OLDER WOMRN. AT LEAST IN A WAL-MART THE CASHIER ALWAYS CHECKS TO MAKE SURE YOU GET ALL OF YOUR BAGS. NEEDLESS TO SAY THIS CASHIER DID NOT PAY ATTENTION. ULTIMATELY I KNOW IT IS MY OWN RESPONSIBILITY TO CHECK, BUT CONSIDERING I'VE HAD A STROKE AND GETTING MEMORY LOSS TO BOOT, IY WOULD HAVRE BEEN WONDERFUL THAT THE CASHIER WOULD CHECK TO MAKE SURE THAT EVERYTHING WAS TAKEN THE 1ST TIME. WELL, WENT BACK TO GET IT. HAD TO RETURN A FEW ITEMS ANYWAY A 2'ND TIME, THEN BOUGHT A FEW MORE ITEMS. ONE OF WHICH WAS A JOE BOXER FLEECE ROBE. GOT BACK TO MOTEL, LOOKED IT OVER AND LOVING IT, PUT IT ON AGAIN, ONLY TO FIND THE GIRL AT THE RETURN DESK DID NOT TAKE OFF THE PLASTIC GIZMO THAT PREVENTS THEFT SO MUBBY HAD TO PRY IT OFF WITH KNIFE AND PLIERS, WHICH PUT A RIP IN THE UNDERARM. BY NOW I'M FUMING AT THE IRRESPONSIBILITY OF THE CLERKS IN THAT STORE. COULDN'T GO BACK ANYMOR AS WE LEFT THE NEXT MORNING. MY HUSBAND WAS ALSO VERY UPSET. NOW I HAVE A ROBE THAT I HAVE TO HAVE SOMEONE ELSE MEND BECAUSE OF THE STROKE, AND THE END RESULT KNOWING I WILL DEFINITELY NEVER RECCOMEND ANYONE GOING TO THAT PARTICULAR KMART. WHAT DO YOUR STORES CONSIDER PROPER TRAINING ANYWAY? WE HAVE OUR OWN PROBLEMS IN FLA. TOO. ALL I KNOW NO MORE KMARTS FOR ME!?! THESE STORE HIRE KIDS LITERALLY WITH NO "COMMON SENSE". Gerald 10/26/10 Letting everyone know I was denied a television, because they wouldn't honor an incorrect prices. Roma Id number 36515 and Ivan Id number 39677. A television that was 42" inches Vizio was originally $589.99 was scratched out or lined out, and new price is $300. I argued with this company and all they could say is we could give you 10% discount. If I am not mistaken the customer is always right, and I kept telling them and showing them the mistake, but would not sell me the television for the price of $300. They need to honor their mistake. Susan Wickman 10/24/10 Looks to me after reading all these comments that your organization is in need of a PR makover. Of couse your employees are not going to represent you well if they themselves are miserable in there jobs.......with a company that is credited with 55 billion in sales annualy think you might want to be more creative with your company dynamics. Think this was one of the key factures in your original demise. both Sears and Kmart have some dust around their edges that need to be shaken off. Your employees are snarly and your stores and technology dated. Truth does hurt. You can crunch numbers, ideas (lightbulbs) etc......but in the end you can not crunch people. I am the one who first pitched the K SMART idea to you back in 2004....I am sure you did not mean to overlook me???? was so surprised and flattered when I saw the ads...YET hmmmm..let's talk, I am sure you still have my e-mail shoved away someplace....address is still the same remember artful1designer that's a one in the middle....I have more ideas to add to your KSMART branding campaign that would add the "Human Touch" and a little caring on your part toward your customers resulting in improvement of your bottomline....you have to remember that people are feeling kind of kicked around these days??? Screwed by K-Mart Once Again 10/24/10 Firstly, if I could give a lower rating than one star I would. I really wish there were negative star. I received an ad in the newspaper today that has a blurb on it about 99 cent clearance apparel. It said 99 cents clearance apparel, excludes denim, intimate apparel, and maternity. When I read the ad I thought no this has to be a misprint so I called our local K-mart and was advised that as long as the clearance apparel was not one of the listed exclusions that it was indeed 99 cents. I went to the store and loaded up my basket careful not to get any of the excluded items and only took from racks that had a clearance sign on them. Low and behold when I go through the register to pay for my items I am told that it was only a few items that were 99 cents. It was only spring and summer items. Everything I had in my cart was tank tops, shorts, and the super thin t-shirts. I was uset and asked for a manager. When the manager came over I showed him the ad in the paper and he said that was not what the ad meant. I pressed the issue and stated that if it were only to be spring and summer apparel then the ad should state that; however, it clearly did not. He told me that it didn't matter what the ad actually said, it was only select items. I left the store without buying a single thing. (I also had regular priced items and all together my total would have been well over $150.00.) I'm so glad that K-Mart doesn't need the money. Unfortunately this is not the first problem I've had a K-Mart. It never fails, every time I go into the store to purchase things one or all of them are mismarked or the shelf was tagged wrong or the items are in the wrong place. After today I will never set foot in another K-Mart as long as I live. I am also thinking of starting a chain email with today's story and passing it on to everyone I know. I also believe what they did with that ad is against the law. Bait and Switch is exactly what they did. Unhappy Handicapped Person 10/23/10 I went to the Muscle Shoals AL KMart today. The manager was blocking off the handicapped spots for a "safety" event. I asked her why she was making the area inaccessible for handicapped persons and she said it was only for 4-5 hours and the police would be there. I asked her to ask the police when they arrived if it was not illegal to block off the handicapped parking. She said she had left a couple of spots (the ones furthest from the store.) She yelled at me that it was perfectly legal and then added loudly "THIS IS PRIVATE PROPERTY! WE CAN DO WHAT WE WANT!" I have shopped at KMart for 50 years. No more. I will contact Corporate Headquarters and tell all my friends what happened. I only have 467 friends on Facebook but if I forward this to them and they forward it to their friends and so on, you will lose business over this shrew of a hot-headed manager with a big mouth who apparently enjoys yelling at a handicapped woman. Debra Swanson Fallat 10/20/10 I'm not very happy just came from the Kmart at 7700 Brookpark Rd Cleveland, Oh 44129 I had 2 layaways and was in there on 10/7/10 to get out the oldest one and the girl in layaway, would not leasen to me. I went back today to pick up my layaway and it was put back yesterday for non payment a payment was made on 10/7/10 for 9.02 and that money was not refund to me. The manager back there was not helpful at all. I will never shop there again. From now on Walmart gets my business. Asked for the number to Corparte and was told I would have to talk to a manager, what is that? I do not believe they deserve 1 star put you can not go any lower. Teresa 10/17/10 i made a layway order online for kmart to get a sony camcorder done this on a saturday oct.9,2010 and on sunday 10-10-10 i got 2 emails that it was cancelled per your store or whom ever handles the online layway orders. i am still waiting for my refund of $32.76 from the payment that was taken from my credit the day i placed the layway on line. and have called the 877 number and the store and have gotten nothing but the run around on why the order 1 was cancelled and 2 where my refund is. i will never shop at kmart or any of they other stores........very upset. Delores 10/17/10 I Read all of the complaints about Kmart ..did any one get results as far as being treated with respect? has Kmart responded to any of the complaints? ..I am not a Walmart Fan trying to stick with Kmart But now I am afraid to Deal with Kmart because of Bad press ..Why hasn't this gone to the media and maybe just maybe Kmart will take the complaints serious..someone please let me know if I should do my Christmas shopping at Kmart.. so far Kmart is not my favorite smart place to shop! sharon metaxotos 10/5/10 3 weeks ago i went to one of your stores to buy a Wii.so i could get my reward points.$199.00 + tax & ins.i waited 45 min.for someone to help me.i went back & forth to c.s desk.wait for this.wait for that.i asked for a manager got nothing.when i said walmart will take my money,they took someone off a ck.out.to help me.then he could not find the keys.so i left & went to walmart.in less then 5 mins. i had my Wii.KMART thanks for nothing.i have not gone back to that store again. Terri knoll 9/29/10 Went to kmart in Waukegan to return a gift, it was a pair of pants, all I wanted was store credit cause it didn't fit!!! The employee's and corporate office was rude and was unable to satisfy my needs, I myself will never return and will never recommend any family or friends to go there!!! Walmart will now get all my business !! Monica Batey 9/27/10 I would give it ZERO stars but it would not let me. Kmart has really shocked me with how much they DO NOT CARE about their customers!!! I placed an order online for store pick up and PAID in advance. My confirmation email stated I would receive an email from the store telling me when I could pick up my items totaling nearly $200. They were out of stock online so I did the store pick up. I never received an email from the store. I called them and from minute ONE they acted as though I was a complete inconvenience. I called to confirm I had an order for pick up. After being on hold for 15 min. the "customer serv" rep let me know in a very hateful tone that the store did not have all of my order only part of it. I told her I would pick up what they had. She was SO RUDE and basically refused to answer any questions on the phone as in "What part of the order is available and what isn't?" she told me to just come in and see for myself. It was a 25 minute drive and it was possible that I might not be able to use the part of the order that was there. I decide to take the risk and drive there, I stood there for THIRTY minutes waiting on my PRE PAID order only for her to tell me they restocked it since they could not complete all of the order. She made NO apologies, she did not care. The manager did not care. This is the Kmart in CONWAY SC . I live in Myrtle Beach SC. -- Kmart is HORRIBLE and I Don't care if i have to pay MORE elsewhere, they will never get another penny of my money. I hope they go belly up. (not that they would care). SHARON 9/26/10 Today I was shopping at Kmart in Shillington, PA. I left the store and in the parking lot saw a vehicle w/ windows all closed and a dog inside a hot car panting overtime. I asked Heather at Customer Service if they could page the owner, She stated " NO, we are not allowed, you will need to call the police." Which I did...but I am NOT happy with KMART if this is their policy. If it were a human being passed out for whatever reason in a idling vehicle , doors locked and windows up, would they still basically tell me, NOT THEIR PROBLEM? Better yet, if someone was injured outside their door, would they refuse to call 911 for help and tell the injured party they are not allowed to do so? But they can tell announce to someone their auto lights are on in the parking lot? Please would someone explain the logic of it all? This may have been the last day for me to ever do business with KMART. They just see a human being and animal as another dollar sign and brush them away after. This is the first place I ever have heard such nonsense from when it came to helping to save the life of an animal or human being. SHAME ON YOU KMART! Alex. 9/24/10 Kmart store management trying to sell you Kmart Smart Plan (replacement and service) by telling wrong explanation how it works, when started and ended. … I got situation when assistant of store manager, Anthony (store 3051, Warminster, PA), during my store visit offered me to buy Kmart Smart Plan to protect my purchase and on my request provided me with information about this plan which is brought me to decision to buy product (46" TV) and plan. Next day I called to Kmart Smart Plan customer service and got completely different explanation how the plan works. The information provided by Anthony was completely wrong. Then I came back to the store again and asked Anthony on front of store manager, Paul, explain me again how the plan works. Explanation was wrong again and Paul's comments were wrong too. So, Anthony and Paul selling this product without any understanding how plan works, what advantages and disadvantages customers can receive. Their only one goal is to sell this product to as many customers as they can by providing wrong info. Customer care department does not want to react for this situation, cover asses of store management and asked you to call Kmart Smart Plan customer service when the plan is not started yet. Attention!! Do NOT buy Kmart Smart Plan unless you sure you know how it works and you really need it. Do NOT believe Kmart's personnel. Their goal is to sell you free air. Most of credit cards offered you additional warranty protection for free. Kmart customer care department is working against customers. Customers for Kmart are nothing and that is why store managers can treat and abuse customers as they want. Try to Ignore Kmart stores. Tamara 9/23/10 I was denied service and left standing at the counter by an employee and manager, after I asked three different employees for a manager. This happened at your Martinez, Ga. store. What a poor representation of your company. tony olvera 9/21/10 I puchased a ring for my wife about May 2010 AT A Kmart store in Fontana,Ca. About a month and a half later one of the small diamonds fell out. I reurned the item and was told that I needed to go to customer service get a refund and then re-purchase the ring. I did that but they did not have another ring so it had to be ordered. This took plcae on July 10th ,2010 and it stated on the reorder form that it would take four to six weeks to arrive. Well it is now September 21st 2010 and still no ring. I went to the store to inquire several time which is an inconvienece because of the time and gas it takes to go there. Anyway after hearing the same old story 'we will call first thing tomorrow morming" I asked to speak to the manager I explained the situation and stated to him that if I had to wait 4 to 6 weeks toget the ring I expected a discount. He was not willing to do this and was very unsensative so needless to say Kmart has lost another customer PS dont't shop Fontana K-Mart Susan Hamby 5/25/10 I am so disappointed that you have run ads in my area twice for an item that you don't have.I have checked several stores and to no avail. It's not that you have run out. You never had them to begin with. Isn't this illegal? It's the Lazy Boy Chelsea outdoor recliner. It is currently running in my ad for $229.00. Please tell me where I might can locate and purchase this item. Thank you, Susan Hamby Rick Shaw, central Ohio 5/26/10 I live in South Central PA,every 6 months I visit my mother in Ohio. One part of my visit is to stock up on Faygo soda which I can't get in PA. This time of year Kmart usualy has 12pks 2 for $5 or so. When I went shopping today I couldn't find any Faygo. I was told it had been replaced by that Crush brand soda. Well let me tell your "marketeers" something, The Crush brand flavors of soda are watered down insipid versions of Faygo. Crush may have a nationaly recognized name but their quality sucks. Faygo may be a regional favorite but the reason it has lasted so long is they turn out a quality product. And I thought that was what Kmart was shootin for. Might as well go shoppin at Wally World. associate from franklin, nc kmart 5/25/10 I work at the Kmart located in Franklin, NC. I just wanted to know how is it fair that managers are supposed to do evaluations within a certain time limit and if they don't get to you within that time limit then oh well, you don't get evaluated because they don't want to get in trouble. You know it didn't bother me until I found out that they were lying and telling everyone we were on a "raise freeze", and then turning around and giving at least 2 people that I know of raises during their evaluation, which I never got. It's really bugging me that I work as hard as I do, and I don't get appreciated, and that I'm being lied to. I would really appreciate it if you called them and told them to make sure they gave EVERYBODY A EVALUTATION NANCY CHOCKLEY 6/2/10 Dear Sirs, I was in a K Mart store in Asheville, NC on Patton Avenue yesterday to make a return and got very upset. I had spent $169.00 on baby items for my daughter the week before for a baby shower and all the items she kept except for a infant bathtub. The only reason she wanted to return it was because she received two bathtubs. It was still in the original packaging and had never been opened.I did not have the receipt but all I wanted to do was exchange it for another baby item that she could use. It was only a $12.00 item and I did not want any money back.I was told I could not get a store credit or make an exchange because I didn't have the receipt.You have a large sign in the store taking about customer satisfaction but the manager failed to follow that policy. I worked in retail for 12 as a buyer at Belks and we always tried to make the customer happy. I shop at K Mart a lot because it is close to my home but I will drive longer to get to a Wal Mart to do my shopping if this is the policy you choose to follow. If you would like to respond you can do so at NCHOCK3@aol.com robert gilley 6/3/10 i bought my son a playstation 3 system it burned up afte 90 days your people were rude and hasty towards me i have always been a loyal customer for years i guess wal-mart will get my bussiness Janice Curtsinger 6/6/10 On June 1st I was in your K Mart located in Elizabethtown Ky. to return some clothing that was a gift,no reciept. The lady was very nice ,scanned the U P C inside the clothing gave me a refund.I had forgotten one article,came across it onJune the 4th,took it back was told in a VERY rude manner, NO RECIEPT NO REFUND,NO EXCHANGE,NO STORE CREDIT,stuck with something I CANNOT wear. You call this customer service! Wal Mart will give you all of these choices,guess what,NO MORE K MART for me. DENISE HUNT 6/7/10 I went to the K-Mart in Martinsville, VA to get an item that was advertised. It was not available so I went to customer service for a rain check. A nice young lady called the Manager (Jeff George) so he could process the rain check. After waiting about 10 minutes (I had an appointment I needed to be on time for) I asked her was he planning to come help. She called him again. When she hung un the phone she said "I'm not going to lie to you, he said to tell you that he was keying in the information but I have the number right here". I thanked her for her assistance and told her that if and when he didn't have time to help a customer, I certainly did not need his merchandise. More than anything, for a MANAGER to tell an associate to LIE to a customer???? I will NOT be going there anymore, especially when there is a super Wal-Mart just a few miles down the road. Everyone I've shared this story with, amazingly has similar stories to share about the same store. You might want to send someone from corporate down to see just what your management team is doing. Lida 6/7/10 Kmart in northwest Indiana has no ethics=Morals. they curse in breAk rooms, service desk and office. I feel that they are the leaders and are to show and respect employees and customes where are the respect at this store don't shop they ripped people off . Ed Pingree 9/9/10 My wife worked for K-Mart for 12 years,12 years too long, and she has retired. Her huge pension from K-Mart is supposed to be $22.oo a mouth. She has been trying to get them to start issuing the monthly checks for 4 months now and all she gets is a promise that the "checks in the mail" from their plan administrator . It has now just become a matter of principle to get it from them. Also all their profit sharing money from working was lost after the bankruptcy and yet the ceo at the time walked off with $20 million. They truly suck! Jessica 9/15/10 I was recently at the KMART in Bridgeville, PA. The manager, Ben, was very unprofessional and disrespectful. I will NOT be going back to this store because of this manager.It's too bad they have good employees in their store with such a horrible manager. Betsy 9/17/10 Just returned from yet another KMart to find it has changed it's look/quality/product lines for ladies clothing..............what a dissapointment to find it has been downgraded to cheap and junkie. While standing there trying to find something as simple as a black scoop tee which I have always been able to find in the Route 66 line, all that was there was inferior quality tee's. Another customer nearby commented to me, " Kind of junklie stuff, huh?" KMart always stood for good value for a degree of quality and style. It is diappointing to see KMart go away. It was the one store I could always count on to find exactly what I needed no matter what deparment I was in. Seems they are clearing out the old and bringing in the new. One thing for certain, this old customer will not be coming back for any of the new. GOOD BYE KMART! garland smith 9/10/10 I ordered two items online and one of the item wasn`t in stock. I spent about an hour finding the products, typing order forms, etc. Received a conformation telephone call that the order was being processed. I found out from my PayPal account that I had a refund from Kmart that one of my items were not in stock. It should be very simple to keep your web pages UP-TO-DATE at all times. I will not order from Kmart again!! I agree with Ed Pingree, your organization SUCKS! maryanne 9/10/10 well i have shopped at the k-mart in las vegas on bonanza road for many years, and wednesday the 8th of september my son went to put application in at the store, and because his ex-girl friend works there the manage called the cops and him removed from the property and all k-marts in las vegas nevada, he never spoke to her, he was just there to put app in to get a job. if this how the store is ran then i will never shop there again, or will i have my friends and family go there either, i hope you can resolve this problem, in a timely manner, because i have a layaway there. sincerely yours maryanne babs 9/12/10 I RECENTLY BROUGHT A PRESCRIPTION IN TO BE TRANSFERRED FROM ANOTHER LOCAL DRUG STORE. YOU'LL ADVERTISE TO GIVE THE CUSTOMER UP TO $25.00 GIFT CARD (DEPENDING ON THE PRICE OF YOUR PRESCRIPTION, IT CAN'T EXCEED THE PRICE). THEY WOULD NOT GIVE ME THE GIFT CARD. THEY SAID I HAD TRANSFERRED THAT SAME MEDICINE (DIFFERENT PRESCRIPTION) THERE BEFORE. IT DOESN'T SAY THAT ON YOUR COUPON. I WASTED TIME SHOPPING AROUND WAITING FOR THEM TO FILL THE PRESCRIPTION (WHICH THEY DIDN'T). I WENT BACK OVER TO THE COUNTER TO INQUIRE IF IT WAS READY FOR PICK-UP . THEY DIDN'T CALL MY NAME OUT TO ASK ME TO COME BACK THERE TO DISCUSS WHETHER I WANTED IT FILLED OR NOT. I ASK THEM SINCE WHEN IS THIS A POLICY. THEY COULDN'T ANSWER THAT QUESTION. I WOULD LIKE TO GET FEEDBACK ABOUT THIS. I'D APPRECIATE IF SOMEONE FROM CORPORATE COULD EXPLAIN TO ME WHY I COULDN'T RECEIVE A GIFT CARD. I FEEL AS THOUGH MY TIME, ENERGY AND GASOLINE WAS WASTED. THEN I HAD TO GO ELSEWHERE TO FILL MY MEDICATION. YOU COULD E-MAIL ME AT spider8@cox.net. CAN'T WAIT TO HEAR FROM YOU'LL TERESA 9/13/10 I WAS RECENTLY AT KMART IN PUYALLUP WASHINGTON AND BOUGHT A FLANNEL SHIRT AND OTHER THINGS WELL THE SHIRT WAS TO BIG AND HAD A SNAG ON THE SLEEVE SO I WAS GOING TO KENT WASHINGTON TO THE DOCTOR NEXT DAY AND DECIDED TO RETURN IT AT THE KMART THERE, I HAD THE RECIEPT AND ALL AND THE ????? GAVE ME A STORE GIFT CARD INSTEAD OF MY MONEY BACK IT WAS TAKEN OUT ON GEBIT AND HAD ALREADY CLEARED MY BANK AND THEY GAVE ME A DAMN GIFT CARD,DEBIT IS ACASH TRANSACTION IT IS DEDUCTED IMMEDIATLY OUT OF YOUR ACCOUNT SO THAT MADE ME MAD ENOUGH TO NEVER RETURN THERE I AM NOT HAPPY WITH THE WAY THE WOMAN TREATED ME LIKE SHE USE TO TRY AND RETURN THINGS AND BECAUSE SHE GOT TREATED LIKE ---- SHE HAD TO TAKE IT OUT ON ME AND I USE TO WORK AT THIS SPECIFIC STORE NEVER AGAIN. debbie 9/13/10 i was told by a kmart employee that a phone card i purchased for my mother ( 85th birthday )was the correct one to use for her home phone. it turned out that the employee was wrong and when i called the store, i was told they would exchange it. when my mother got to the store the next day, the manager refused to exchange the card and said they would be out $20 if they did that. i guess it's best to have the customer out the $20. i would have taken the loss if it would have been my fault, but it was not. i had asked the employee quite a few times if it was ok for her home phone and they said yes. so there was no misunderstanding. i called your corporate office and they straightened everything out with an apology!! the girl was great. i wish i would have gotten her name. thank you kmart corporate customer service! Sandra Ammon 6/10/10 I purchased over $200 in children's clothing during your Memorial Day online "event". I didn't realize your "FREE SHIPPING for orders over $49" had stipulations just short of only blonde haired, green eyed people qualify. After I placed my order, I call your customer service line to inquire why I did not receive free shipping. I was told it was an error, and my credit card would be credited the shipping charges. I received a minimal amount of credit (not the whole amount) in increments of $.06 to $1.53. NINETEEN, count them 19 in all on my statement. This did not account for the over $20 I paid in shipping and handling charges. Then on June 7th, I checked the tracking number for 6 of the items, only to find the shipment was destroyed in transit. When I called customer service, a supervisor named Mike, told me he could not take my word for it that the shipment was damaged, he would send it onto his research department. I asked him if he was looking at the same tracking information I was, and he said yes, but he couldn't help me. Then I asked if he would be replacing the items in the damaged shipment. He informed me that they (Kmart) did not do that. I would have to replace the order myself, and then wait for my refund for the original shipment. I told him I would not do that, as the items were no longer on sale, but I would appreciate it if he could do that under the original sale price that I had already paid for. "Sorry, I can't help you." was his response. He told me to call back today, 6/10/2010, to see if the research department "found anything". I called today, explained the situation to the cust svc rep, and was told again to just replace the order myself. Again, I asked for a supervisor, was put on hold for 18 minutes, and finally was transferred to Jackie, who showed a new level of rude I have never seen from a customer service department. She told me there was no way they were replacing my order. If I wanted the items I could just pay the extra price and that's all there was to it. She also told me the research department would do nothing with my order, even though Mike told me they would be the ones responsible for replacing the damaged items. Jackie just kept talking over me, every time I would try to ask a question. I finally asked for the corporate phone number. She said "you want it? FINE!". I got the phone number, and ended that outrageous call. If this is what Sears and Kmart are basing their business on, you should be out of business by next year. Your customer service is the worst I have EVER dealt with. I do a lot of business online, as I am disabled, but this is the LAST time I EVER shop with Sears or Kmart. Page 9/3/10 kmart sucks! i never shop there n all the kmarts where i live look trashy n like their on their last leg but 2 my surprise they had the best price on a particular plasma i wanted so i gave them my money... y'd i do that? outta 3 supposedly customer service reps 3 mgrs. n 2 lay a way cashiers i dealt with, only 2 of those employees were nice did their job thoroughly n at least acted happy 2 b there. hell i really think the head mgr. was drunk r on somethin but all i can say is never again kmart! Danny Owens 6/12/10 I just left K mart in Versilles, Ky. I would like to talk to someone from the corporate office. I am very dissatisfied!!!!!!!!! 859-879-0764 thanks. What ever happened to the saying customers are always right. I own and operate a local buisness here in Versailles and I still apply this to my buisness. Carolyn 6/15/10 i went to a kmart here in Mn was looking to buy a screen house you had in the ad of june 13th which ened that day i was told by the garden guy i could get a Raincheck for it and the sales assoc was standing with him said the same thing but as i was checking out i went to get the rain ticket the sales associ who was standint back there at the time iwas told sent the another girl to go get the upc code on it only to tell me it was a disconutined item and seasonal as no rian ticket could be given IT DID NOT state in the ad for that! needless to say the garden told me truck was comming in and there may be some on it he took my name and phone# he went i will go get the store manger as she dont you leaving unhappy! ! this is getting to much to type! please call me! Carol 651-450-2426! Rose St John 6/16/10 I had seen a 2 seat swing with canopy at the Rochester, PA Kmart and wanted to get one. On Memorial Day, they were 1/2 off so my husband ran down to get it, for me. The store was out of them but they were POSSIBLY, getting one the next day. I wanted to be sure to get the sale price, so I ordered it, online. 3 days later, I received an email saying that the item was no longer available. How can an item be no longer available when it is listed on the website as being available in a few stores? Kmart sent out emails about the next sale and this item was again, for sale, but more money. I called the customer service number and the girl said she would try to get me the sale price. After a few hours, I checked my bank account and the full price was being charged, so I called, again. This time, I was told that I could NOT get it for the previous sale price, so I told them to cancel the order. A few days later, I checked the website and once again, I found that the item is in a couple of stores. Our Kmart even has one on display. Today, I received an email, stating that the item is AGAIN................no longer available and my order was cancelled. The order I had previously cancelled, myself because I couldn't get the sale price. What is going on here????? Kmart does indeed have the item. I was told they didn't when it was 1/2 price. I'm not going to pay more. I feel I was lied to and that Kmart is using the "bait and switch" scams. lilyrose517@comcast.net 724-462-5809 carolyn! the one up there^ 6/16/10 Wow Seems to me like Kmart needs to get a Blue light special on how people are Treated by Kmart " employess" their people here at the kmart in West Saint paul Mn Have no people skills at all and should not be dealing with the public! where is the saying" the customr is always right? i was bascilly called a lier i guess a call to the BBB and my SAG is in order!! i can see why now why kmarts are getting phased out!! guess we have to pay for Martha stewerts Bail and cupcakes! Carolyn the one up ^ 6/17/10 well pretty sad when you have to go to the higher autority to get Results but i did and got them!!! people really if you have problems with something dont give up when your in the right and know it Keep pushing till you get Results!! belive me it works!!! 9/2/10 Hi, I'm a very disappointed grandmother,who is planning a birthday party for my grandson, after shopping on line i discovered that KMART'S sold and had in store stock BATMAN costume for my grandson birthday party, However after calling 4 different store in the 07105 area(West Orange, Kearny, Belliville, etc. I was told that the store didn't have them in stock. I was wondering why KMART advertise that they are in the stores, when indeed is not ture. I received a number to call KMART Headquater's which rang for several minutes and than a busy singal. I just want to know if you carry the item, if so what store can I go to and pick it up TODAY. GRANNY AD Debra Smith 7/30/10 Below 1 is my rating. I was treated with much disrespect at the Kmart store located in Fort Wayne, Indiana on Coliseum Blvd. The day manager of infants was out and out rude to me over a return. She was mexican and I am white... she discriminated against me in the most blatant way. I will never shop at Kmart again. Also, I have requested 4 times to unsubscribe to the email updates and I still receive them. KMART WORKERS DISCRIMINATE AND HIRE ILLEGALS! IF YOU CAN'T SPEAK ENGLISH...... THE HAT FITS! bill Gilkison 7/30/10 I was in K-Mart store I battle Creek Mich.I wanted some Pants..I dont know to huch about bying pants.My wife dose that for me..There was a girl in the store name Susan.that all they told me on the phone..This girl Susan went way out of her way to help to find the pants I need for work the next day..I realy mean this girl went out of her way to help me.She went to the frount of the store to get my retruned pants & came back to me & showed me 2 more per of pants to try on.1 jeans & 1 dress pants.. They fit me so good..Iam short & fat..It is hard for me to get the wright pants to fit..YOUR store called me by phone to tell U about this girl.. ( I TRYED )4 two nights & YOUR Sirvay would NOT take MY Sirvay on my Computer. I had to leave town for 2 weeks & for got about the Sirvay OR Trying to get with U on this matter It is INPORTEN to me that some 1 knows about this girl that helped me so much..I found my note about www.k-mart.com-5 star.. On my desk..Iam asking that some 1 take Note about this girl Susan..Some workers just help & some realy care Susan helped me. ( Please pass this little E-mail on to the right ( C E O ) Plesae ) Thank You for your time bill Gilkison Alyssa 8/10/10 Dear KMART, I would like to inform you of my recent disappointing incident with one of your stores. The situation was as follows: I had purchased a Nintendo DS for my son on November 27 2009 this was less then a year ago. Since this purchase was a while back,I did not remember where it was purchased and i mistakenly took it to Wal-Mart to check warranty information because it was broken. Wal-Mart then informed me by checking nintendos warranty or their warranty website that i purchased this particular item at KMART. I then proceeded to call the nearest KMART store in my area which is GLASSBORO NEW JERSEY. When i called i was rudely told "we do nothing for electronics" then put on the phone with someone else. I then was transfered before i could even finish my sentence to someone else, where i then explained my situation again. This person, instead of explaining anything about what i said about the DS immediately said very nasty to me "well why did you take it to wal-mart? you obviously thought you bought it there." Then she told me there is nothing KMART can do- i said i understand that but i would like you to look up to see if i purchased the extended warranty to get it fixed. She said " i cant!.. and i cant do anything for you!" After her rude attitude and disrespectful tone with me i asked for a manager. She then said "I AM THE MANAGER", so i asked for a supervisor and was told there was not a supervisor. I think that KMART and this store imparticular should be embarrassed to have such a person be a manager for them. I did ask for her name, she told me it was MINTY, wether not this is true i dont know. But i am sad to say KMART has lost a customer and in these tough economic times thats rough. All i needed was some information not an attitude. Maybe KMART should be alittle more selective when choosing a manager to represent the company. I do hope something is done about her position, because i am sure there are more valuable employees that deserve her position. I would hope another customer doesnt have to deal with her rudeness. What ever happened to customer satisfaction? Sorry to be such a complainer but i would not let this matter go unspoken for. Thank you for your time. tammy 8/18/10 i woke up, seen on tv, my mayors proposed budget, many of our poorest communities have no local retail stores, in fact on our minneapolis area, north, and south residents, use our local Kmart , the only retail store in 20 mile radius of mall of america, its convenient and many residents dont have to go else where for goods, food, and shopping!!! my mayor wants the LAND, he wants to take out KMART, for personal reasons, not community ! we need our KMART!!! if this gets to corporate, please tell them that the community needs our Kmart, and were very fortunate to have this store!!!! Lake street, KMART, minneapolis minnesota.Please keep our KMART!!!the mayor is wrong to take out our retail store, many of us dont have cars or transportation, to get to other stores, many families walk to and from this store!!!tell our mayor NO!!! 8/11/10 This morning I called your Endicott, New York store and a clerk representing Sporting Goods advised me that you had a 12'x 14" EZ UP canopy that we were looking for, but that it was in a box that was damaged and he wasn't sure of the condition of the canopy itself. I then asked him if we came over and decided to buy it, would there be any discount for the damaged box. He said there would be 15% off the price because of the damaged box. We went over, found the item, and took it to the front customer service to explain my phone conversation about the discount. She was very nice and said that in order to do that she would have to call someone to approve an Override. She called and eventually an Ed (I didn't get his last name) showed up and advised that this store did not give any discounts whatsoever, in a very rushed and rude voice. In learning, from him, that he was the store manager, I said that perhaps he should advise his employees of the store policy of no discounts, so that they wouldn't give out the erroneous information. He informed me, in a rude tone, that he was the manager, he made the decisions there, and his decision was to give no discounts for anything. He then walked off the scene. No apologies on behalf of the store, his uninformed employee, or the fact that he just left us standing there. How rude. No wonder people prefer to shop and Walmart!!!!! Marjorie 8/6/10 I worked for K Mart for over two years (In the cash cage) I handled thousands of dollars,did filing, order money, made deposits. I had missed two days of work. One was my error, the next was a requested day off"I thought was approved",I was writtren up a mouth later for the mishap. I never received a 30,60,90 day reveiw nor 6 mos, 1 year or 18 months.AFTER TWO YEARS I received a 2.2 on a scale of 5 I fired myself. Jane 7/27/10 I live in Key West, Fl. The only two department stores we have for 120 miles is Sears and K Mart. There is no competition from Target or Walmart here (maybe that is why K Mart feels comfortable with their pathetic service and business practices). If there was a Walmart here, KMart would be gone! I went in today to return some birthday gifts the kids received this weekend. They were unopened pool toys that the kids received two of. I only wanted store credit so they could get something else for their birthdays. Rather rudely Maria, the Front End Manager, told me that there were no returns on sporting goods and pointed to the 8 inch by 8 inch sign stating no return of sporting goods that is posted ONLY at the returns desk and NOT in the shopping areas. I asked why and she said because they didnt want tourists returning items to stock and I said I live here. "Sorry". So I said well then just store credit for the other items and she said where is receipt? I told her they were gifts and I dont have a receipt but they are unopened and have KMART preprinted bar code and name on the items and I only wanted store credit. ANY department store offers this!! She again said no receipt, no credit. Since I am providing comments, Key West Kmart has the poorest store cleanliness, idiots on the registers that can not speak English (and spanish is not commonly spoken here like in Miami). It causes the lines to be long. They put confusing sale signs on the cloting racks: "two for $9.99" on a sign, but the tag on the item is cheaper when purchased singly. I HATE KMART.....WILL NEVER SHOP THERE AGAIN. I WILL DRIVE 120 miles to WALMART once a month. At least I know they will accept a return!! mahroo Staggs 7/10/10 dear sir manager, this is an urgent matter. I was at store 9338 located at 3901 lemay ferry road, saint louis ,mo 63125 tel 314 487-3434 this evening, I was treated as a criminal by the security guy. i was accused of stealing. i was called all kinds of horrible names, i was shouthed, and yelled at in front of customers and K-mart staff. I was extremely insulted, i was threaten and harassed. due to my illness I was almost going to have a heart attack. the security guy accused me of stealing two make up items. I was almost got arrested, but the police office decided to send me to court. because I am a respected mother, have masters degree, never had any felony or even a driving ticket in my entire life, I am almoe 36, live with honor and dignity. but the security guy would not even let me explain the misunderstanding. he was just calling me theif, and all kinds of names, he told me he caguht me on tape but he never showed it to me, yes the two little make itwm dropped in my larg shopping bag, i just didn't notice it, because i purchased so many clothing, including $ 855. plasma TV. when he stopped me i had no idea why? he was jusy shouting with bad words, first i thought i stopped me because i didn't show the receipt of the TV at the exit door, he couldn't even let me open my mouth, just called me theif and called cops. i was about to pass out, i couldn't beleive my eyes. now I am desprate what to do, I have a respectful family, i do not expect Kamrt to trreat me and my family after all these yesrs that we have done business, guess what the items were only each $12.50. i am aware of the law, i kived in this country for years as a good citizen, never ever broke a single law. I just need Kmart to have a little mercy on me and my children because if my husband and family found out that i was acused for such a thing and have to go to court on 8/31/10, and turn out to be guilty, I will rather to die, becasue the security guy name steve looked evil, and seemed to have problem with my nationality, he kept insulting my nationality with all F words. of course his statement will be accepted by court not an indivudual like me that God knows I had no intemtion of stealing abything, i even offered to pay twice as much but he kept tell`ing me `I should go to jai. the lady cop checked my records, of course it was clean she said jsut go home but kmart pressed charge against me, that i have to go to court. again I am desperately asking for your help. please help me to get out of this horrible experience, and I promise i will not step in Kmart for rest of my life if i survive. I rather to die instead of having any shoplifting record. please contact the store for my personal information if you want to contact me. thanks bill simon 7/13/10 I wish to know why my wife who works for your corp. cannot get online with your strawbridge corp in reguards to here health care and prescipition plan with your health insurer. Marquitta 7/16/10 I think your Kmart store in waukegan Il has a disgusting supervisor known as sanders. He fired my sister after years of loyal service, because he changed her schedule making it almost impossible for her to get to work. we stay in a town who offers from 6:30 a.m. -6:30 p.m. making it impossible for her to work a shift at 5;00 a.m. He seems to be peejudiced referring to elderly african americans who attend church as moses from the bible. instead of firing people he needs to be investigated. Vanessa Westmoreland 7/17/10 After viewing the television ad advertising that you were having a five-dollar down layaway campaign,I decided to layaway my seven-year old daughter underclothes for the beginning of the 2010-2011 school year.Once I selected one pkg. of ten low cut girl socks,one pkg. of ten girl ankle socks,three pkgs. of two knee socks,one pkg. of ten girl briefs, and one pkg. of ten girl bikini panties I went to the layaway department. Upon arrival in the dept. I was waited on by a young man who was very respectable. At the end of my purchases he asked for a down payment of fifteen dollars and thirty-nine cent. I explained to him that the ad had been shown all week on the TV about the five-dollar layaway campaign. He stated that he was unaware of the campaign,but preceded to inquire from another individual. This individual informed him that an email was sent out today that this ad would not be honored,as of today.Of course I was disappointed and did not choose to make the layaway or purchase the washing detergent,headbands or the reading workbook I wanted for my daughter.I left the store with my disappointment turning into getting pissed off.How dare them to allow an ad to run for five days and suddenly decide not to honor it. This incident took place at the 2491 Murfreesboro Rd. store here in Antioch,Tn. After pondering what had happen I called the Kmart store at 530 Donelson Pike in Donelson,Tn. and was told that they had seen the advertisement too,but their store hadn't been notified of the campaign either. Help can I get some kind of explanation as to what was going on? Today's date is July 17,2010 this incident happen at approximately 4:10 pm. My name is Vanessa Westmoreland, my address is 4725 Terragon Trail Antioch,Tn.37013-2764. My home phone number is 615-834-3626 or I can be email at vanessawestmoreland@comcast.net Crystal 7/21/10 I HAVE NEVER BEEN PLEASED WITH THE CUSTOMER SERVICE IN KMART MONROE,N.C THE MANAGER NEVER SMILES OR EVEN SAYS HELLO THEY ALWAYS HAVE ONLY ONE REG. OPEN IN THE WHOLE STORE AND THREE TIMES I HAVE BEEN OVER CHARGED HAD TO DRIVE BACK TO GET IT STRAIGHT...I THINK I WILL STOP GOING TO KMART EVERY TIME I GO I COME OUT MAD.... Ted Martin 7/22/10 I wish to have this email forward to the CEO and would like a reply from him. My wife and I were shopping at your Kmart store. 2101 Telegraph Bloomfield Hills, MI 48302. I'm 64 and the wife is 60. We bought a few items and a boys shirt for our grandson. The store was not busy and only 2 regusters were open. Well the girl at the register (Jasmine) was giving us a hard time because the shirt was regular $8.99 on sale for $3.99. Both tags were on the item, but the scan rang up $8.99. We told here there were alot more shirts the same kind for the sale price. She made us wait until she contacted some on the loud speaker so we waited. Then she called on the loud speaker again while we still waited. Then she left the register to go talk to a Carla who was a manager. Then they both came back to the register and said nothing to us. We told them both the shirt was marked $3.99 and there were a lot more of the same kid the same price. So now the wife is getting a little up set and went back into the department and got a hand full of the other shirts. I'm still waiting at the register and the manager Carla walked away and would not say a word when i told her my wife went to get some more shirts the same sale price. Now my wife comes back with 5 of the same shirts all marked $3.99. Were still waiting and I told Jasmine were are not trying to cheat you. They are all marked the same. Then another manager Dee came over and I explained the same thing to her. So Dee went over and talked to Carla. All this time about 1/2 hour now. Still none of them would say a word to us. Just these smart grins we got from all of them. Then finally Dee came over to the register and rang it up $3.99. None of them would no say they were sorry or anything. So I got all their names and told them I was going to contact corporate about this how we were treated. Wife and I are white we were all black. At this point the wife and I will not shop there again. I would like this email to be sent to the CEO and we would like a reply back from him. Or we will take this higher that we were being discriminated against. Regards, Very Unhappy Customers tdm396@aol.com Page 1   Page 2   Page 3   Page 4   Page 5   Page 6   Page 7   Page 8   Page 9   Page 10   Page 11   Page 12   Page 13   Page 14   Page 15   Page 16   Page 17   Page 18   Page 19   Page 20   Page 21   Page 22   Page 23   Page 24   Page 25   Page 26   Page 27   Page 28   Page 29     Write A Review For Kmart Corporation Corporate Headquarters Note: This is not to be used to contact Kmart Corporation Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Kmart Corporation. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Your Name Your Rating (5 Stars) Best (4 Stars) Better (3 Stars) Good (2 Stars) Fair (1 Stars) Poor

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