Havertys Corporate Office | Headquarters Contact Phone Number & Address

susie davis

5/12/12

purchased a 2drawer file cabinet that got damaged on top. We purchased the Guardsman warranty, because we were told that its a great protection and covers everything, including exchanging if the piece cannot be fix, with one exactly like it. well, the piece was no longer available and we found another file cabinet that we liked, we made an exchange, and 3 file cabinets later we have yet to find a file cabinet that has had no damage on it. We were given all kinds of promises of "checking" it over with a fine tooth comb speech, and now the branch manager does not even call to see how things went. the options that we are given is, if this last piece is pick up, we are only going to get a 60 day store credit, and if we still can't find another file cabinet, then we are out of money and file cabinet!? Haverty's does not stand by anything, and the warranty they sell you is a jokes. this is by no means over.

3/22/12

I recently purchased a $6000 bedroom suit. Delivery date: Furniture was unloaded, except for my headboard. Ok, no problem until I was told to sign off that the delivery was complete. I said I will not sign because the delivery was not complete and I will sign when my headboard arrives and is assembled. Afer about 20 minutes of going back & forth w/ the delivery men and them talking to their manager, they were told to load the furniture back up on the truck and reschedule! I was furious. I took off work for this?? I called my saleman and all I got was "oh i'm sorry, this isnt like Havertys" Long story short I went in to get my money back. The manager there did not even ask about what happened, my side of things or even try to make it right. All I got from him was "Sorry for the inconvenience." So that's it?? No, "how can we make this right?" I've had better costomer service buying gum! They no more cared about the sale or me being a customer!

Peggy A

2/20/12

Move to Georgia and was starting with all new furniture.....we spent mega money at the Haverty's in Kennesaw.....my house looks beautiful BUT let me tell you, don't count on them standing behind their product. The sold us the "Guardsman's Gold Protection" package, what a joke.......I will let everyone know to stay away from that place.

Sad lesson learned.....save your money the protection plan that Haverty's co-branded is not worth 5cents never mind the hundreds of dollars they tacked on to the sale.... Even the sales lady that kept calling about additional pieces to purchase suddenly didn't even respond.

Luckily there are other furniture stores in the area.....

chewbac

2/18/12

We bought all of our furniture for our Florida house from Havertys in Sarasota; We only use the house 5 months our of the year. Right at the beginning, the left side of the king footboard cracked. They sent someone our to fix it.....Now the right side of the footboard is cracked in the same corresponding place and they say it is "our of its ONE YEAR WARRANTY....the store has washed its hands of us, even though the American Woodcrafters Cottage Retreat King bedroom that we bought is DEFECTIVE in that it has cracked in the same place on both ends....This bed is used by OLD PEOPLE and only for a short period each year....DO NOT BUY FURNITURE from Havertys......once they make a sale, they do NOT WANT TO KNOW YOU....and this product is JUNK ..Wonder how many complaints this manufacturer has had on this same bed-set in the past......

Sandra Maddox	4/20/11
Hi: Just heard that you have a new leather sectional named the "Santiogo" I am not close in proxity to just go to the Castleton sotre right now, but I bought furniture from you before and hope to purchase a leather sectional very soon. Would it be possible for you to email me a picture of that sofa today? (ilovethelord3@yahoo.com) Thanks Sandra Maddox

shaana hayes	9/4/10
you company stink, you are prejuiced.