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im waiteing to cauce to rapid city from gallup
Drive 30th miles to their Pasco, WA station to get a ticket. Had 45 minutes before the office was supposed to close. To my surprise they were closed. Drove back in the next day and their ticket agent Gary was in the back room. When he came out I asked why they were closed the day before and he told me that he left a little early. I told him that me and? You girlfriend were there at quarter after 4 and he got very belligerent with my girlfriend and me. I told him I would like to talk to a supervisor and he told me he didn't have one. I started to tell him that everyone has a supervisor and he started cutting me off, not letting me finish a sentence. We were rushed through buying my ticket than promptly ignored. Walking out of the station I promptly called Greyhounds HQ to file a complaint...
I purchased a ticket for my daughter from Myrtle Beach to Delaware. They had my daughter on the bus for 15 hours going in circles. I had to drive 5 hours to pick her up. I called customer service for a refund. The person on the phone was rude and tried to offer me $100 quickly to forget this ever happened. I had to call three times to different people who told me I had to wait 24hous after my greyhound experience to voice a complaint. Now I have to send my unused ticket and wait 6-8 weeks for a refund.
OMG!! How does an organization like Greyhound exist?? I cannot begin to explain how awful the service is, and you cannot contact anyone locally. The call centres I reached were in South America and Dallas and all I wanted to do was ship 2 bikes in Canada. Who governs this organization. Perhaps it is an example of good old american know how, that runs a company into the ground, bankrupts it, and gives big bonuses and payouts to the executives to do so.
I attempted to arrange a bus ticket for a patient in my hospital who needed some special help getting back to his family several hundred miles away. I contacted Gail at the Ocala Florida terminal. She was very helpful & explained that I could go on line, purchase a ticket & with a code word the other party could pick it up at that location.I made the arrangements on line & called back to the Ocala office to confirm the directions for the patient. Gail was not available, but I spoke to JOMO who was rude,uncaring & told me it was not his job to assist my patient w/ the ticket.I do hope that JOMO is never down on his luck & needs assistance from anyone.
It is always your job to help the customer!!!!
I suggest that we get together and start a class action lawsuit for neglegence. It is time for greyhound to change the way they do business.
Stay posted everyone who thought you were powerless. We are going to start a class action lawsuit and bring these neglegent pricks to their knees. We will be posting attorney's info shortly. Anyone want to join in, feel free to do so. It is time that Greyhound pays for their neglegence!
my story.i bought 2 tickets fr greyhound.i round trip.and a 1way 4 him,i am fr miami,at the time he was in lagrange ga.i was going to pick him up.before my actually leave to pick him.he was in a bad bike accident,at the time he was only 5yrs.he broke he's jaw,busted he's chin wide open,he had to under go 3 minor surgery.i purchase the ticket in August,,the accident happen in sept,anyway i used my ticket to go to ga.he was not able to use he's ticket,the cost was 98.00.i email them.they ask me for information.i sent copies of the accident.had the hospital Emory Univer.in ATl to fax me all the informaion they ask me for,about 2 times.i did everything greyhound ask me for,they told me to go bk to where i bought my ticket, and get a copy with greyhound seal.i did,then they had the nerve to ask me for my grdson birth certificate,that was going too far.i bought the tickets with my money.they told me i wasnt the person who bought the ticket.they re full of shit.
myself and my husband shipped 8 pieces of lugage from Hampstead New York to Tulsa,Oklahoma on the 07/06/2010 were 6 pieces of the lugage were recieved 2 are still unaccounted for till today customer service of greyhound is horrible they are greatest nightmare i have encountered in the last couple of years,please greyhound trace my lugages and send them to me most of my valuable are in those boxes.
In the name of God bring back my stuff I beg you guys
BOYCOTT GREYHOUND! SCREW THEM AND THEIR $18 GIFT FEE, THEIR SOILED SEATS, THEIR DILAPITADED BUSSES, THEIR GIN SOAKED DRIVERS AND FOUL SMELLING BUS STATIONS, THEIR D.M.V. REJECTS FOR TICKET AGENTS, THEIR ANTIQUATED PHONE SERVICE, THEIR OUTSOURCED CUSTOMER SERVICE LINE. GREYHOUND IS AN EXTINCT DINOSAUR FROM A BYGONE ERA, TIME TO EUTHANIZE THE OLD DOG. YOU CORPORATE STUFFED SUITS AT GREYHOUND DON'T DESERVE YOUR SALARIES. ALL MILITARY BOYCOTT GREYHOUND!! I HOPE SOMEONE FROM GREYHOUND ACTUALLY READS THESE...THAT WOULD REQUIRE WORK AND SELF REFLECTION THOUGH. YOUR COMPANY PREYS ON THOSE WHO CAN LEAST AFFORD YOUR PETTY AND RIDICULOUS FEES. SHAME ON YOU!
I purchased a greyhound bus ticket from Los Angeles to Ely Nevada, When I arrived in Las Vegas to transfer I was told by Greyhound the Ely bus departs twice a week (Tuesday and Thursday) It was Friday, The Greyhound agent asked "Do you want to wait?" I ended up flying to Ely from Las Vegas. When I wrote a letter asking for a refund for the difference and leaving me stranded, greyhound respondeed "We are not responsible for the other buslines schedule" But you sell tickets for them you idiots! I will NEVER go greyhound and I bad mouth them to anyone who will listen.
Worst customer service in the world!! If you are military STAY AWAY from Greyhound. That military discount they are so proud of, they forgot to tell the ticket agents about it. Even the customer service guy didn't beleive me about the price and put me on hold to look at the website. I was over charged at ticket counter by $115. They would not credit account right then, I had to contact customer service & they processed refund request, 20 days later no refund. I call & they want copy of my military ID. Illegal, can't do it. We are NEVER allowed to give copies of our ID. Ticket agent had my ID when ticket pruchased, ticket said "military discount", the system just charged the wrong amount. They won't accept copy of current leave & earning statement as proof of active duty. So, they get to keep my $115. Nice!
my daughter is medically desabled and she has a oxygen machine and cancer and was suppose to get onto the bus in amarillo texas at 3:45 a.m. and when she went to get onto the bus she explained to the bus driver that she was on the disibiltiy ride with her daughter and the bus driver said there were too many ppl and that she and her daughter could not get on and refused to unload her oxygen machine and i had spent 7 hours with 30 numbers tryin to contact pepople and no one seemed to give a crap except a man named anthony in colorado springs co and when i had finally gotten a hold of amarillo texas there was a guy named demetrias turner that told me well your daughter is dying anyways why dont you just call 911 although amarillo texas is the place that loaded her oxygen and refused to give her back her oxygen machine and made her wait 6 hours before she loaded another bus and she will not be able to get her oxygen until she arrives in colorado springs co becasue that is where the driver left her stuff and i feel that she should be reimbursed her money for this shitty experience and ride even when the man had rudely said horrible remarks to my daughter and grand daughter and with some one with disabilites she should have had priority i will be taking this to the media and a lawyer they will be hearing from my lawyer very soon
get in touch with me 1 312 691 2454 i have a claim to make mb thank you
Greyhound is a piece of shit company plain and simple buff said
On April 18, 2011, I called the customer service number to order a ticket to be sent to my home address by mail. I called 21 days in advance (my travel schedule date is May 16th), so I could get the cheaper rate. I live on Social Security and saving money is very important to me. In the first place I am NEVER able to talk to someone with an English accent. I am hard of hearing and it is very, very hard for me to understand someone with a foreign accent. I have asked many times to speak with someone I can understand and am not given that opportunity. In essence, my ticket was mailed by Greyhound to the wrong city, even tho they verified my address to me. It is too late to get another one, so as I understand,I have to buy another ticket at the bus terminal (Pierre, SD, which is 105 miles from my hometown where the ticket should have been sent) to Denver, CO. 24 to 48 hours before my departure date I am supposed to call the customer service number again to have them contact Denver to have a ticket on to Amarillo, TX. ready for me. However, it will take at least 45 days for a refund to be made to me for the ticket I have already paid for.
I have traveled on Greyhound many, many times and have not had this kind of trouble before. The people have been very rude, especially when I finally got hold of someone in the Corporate offices. I am 80 years old and I will definitely find another way to travel from now on.
I made the choice to take the bus from Arlington, TX to Houston, TX on 05/04/2011. I never made it out of Dallas. I have never ridden the bus before. I wish I had found this site and reviews prior to making that decision to give Greyhound a try.
Despite the fact that I chose the earliest possible route, it was to no avail. The Arlington attendant told me the bus was late from origination by about 30 minutes. I asked what that meant for my connection in Dallas to Houston. She stated that the bus was late to Houston, too, and waiting for late arrival connections.
I got to Dallas 40 minutes late at 9:05a.m. courtesy of Greyhound. I was informed that the Houston bus left at 8:30a.m. on time. The next bus was not until 12:20p arriving Houston at 5:05p. It would be tight, but I decided to wait it out and take the chance. What choice did I have? The only choice I had that would have made any sense was taken from me when the attendant in Arlington incorrectly stated that the connecting bus to Houston was also late and waiting for passengers. Had that attendant told the truth, I could have driven to Dallas and caught the connecting bus on time. Or gone home and driven myself to Houston. I had options before the attendant in Arlington spoke completely incorrectly as she did.
At 11a.m. customer service in the Dallas terminal paged me overhead and informed me that the Houston bus would not leave Dallas until 1p.m. or later. All chance of making it to my daughter's college ceremony was now gone.
I HATE Greyhound. I have a blog. I will tell everyone and anyone how Greyhound conducts itself, both today and after as i pursue making you aware that your business is this poor. I have left out the fact that no one answers the phone either in Arlington or Dallas.
The least you could do is apologize and refund my ticket. I am waiting to see if anyone reads this site cares / responds. I will pursue many other avenues, too.
The saddest thing is that I had the choice to catch a plane, but didn't want to put up with all of the security measures, etc. because it would ultimately take about the same amount of time. I CHOSE Greyhound. Greyhound chose to rip me off and steal my money and my time and a very important experience.
With more sincerity than you can begin to imagine, and great hope that you are one day every individual working in management at Greyhound is stuck relying on your own business (because it won't be good and it truly is one of the worse things I can imagine and wish for you),
You have to look out for yourself on Greyhound. I've had no serious problems with them.
But I've noticed the following in reading the above comments:
1. I see that most of your problems involve luggage; I only travel with carry-on size luggage.
2. Many of you just don't know how to travel using the bus. That is, showing up just minutes before the bus is due to leave, changing your plans, expecting the desk clerk to do something, etc.
I'll admit GH customer service after the fact is just about non-existent, so plan accordingly.
There should be an option here for "0 stars". It's me again, as seen above on this review page. I STILL have not received my suitcase. However, the only thing I got was this letter in the mail that says "we are still diligently" looking for your belongings, and if 90 days pass and you still don't have your shit, we will pay you a compensation amount if you already filled out a claim form at your nearest Greyhound station".
I think the Greyhound dog has run its last lap on the race track because if anyone goes back and reads ALL these reviews about Greyhound, they are all bad and full of people that hate you guys.
Corporate, why aren't you doing things to make your customers happy? Are you guys really cutting corners on your budget to maintain these buses? Every one of them look and smell like shit!
There should be a news flash about Greyhound Bus Recalls because of poor maintenance and shitty upkeep! There should be at least a week or 2 where every single bus is serviced completely to get all the parts fixed or renewed. Better yet, just get brand new buses. Yeah we know about those apparent new ones with wi-fi and more leg room, but this is my response to that: *does a masturbation gesture*.
GREYHOUND SHOULD BE ASHAMED OF THEIR HORRIBLE CUSTOMER SERVICE!
I WENT ONLINE TO SEE ABOUT SERVICE FROM WINNIPEG, MANITOBA, CANADA TO MINNEAPOLIS, MINNESOTA AND WAS QUOTED A FARE AND SCHEDULE. (CAN'T EVEN UPDATE THEIR INFO)
A FRIEND TOLD ME THERE WAS NO SERVICE SO I CALLED THEM.
FIRST THE AGENT SAID THERE WAS SERVICE AND WHEN HE WENT TO CHECK THE FARE,
HE CAME BACK AND SAID THERE WAS NO SERVICE.
I CAN'T BELIEVE THESE PEOPLE -
THEY DON'T KNOW ANYTHING AND WHEN THEY DO FIND THAT THEY ARE GIVING OUT
THE WRONG INFO, THEY DON'T EVEN APOLOGIZE . . .
I GUESS I CAN'T BLAME THEM, WHO'D WANT TO ADMIT THAT THEY WERE DUMB?
UNFORTUNATELY, THAT'S THE WAY OF THE WORLD TODAY.
CUSTOMER SERVICE IS AT AN ALL TIME LOW . . . NOBODY CARES . . .