358 Reviews For Greyhound Bus Lines Headquarters & Corporate Office

I would like to complain that my husband and I was suppose to be on the 3:40 bus and tthe bus didn't leave atlanta until 5 and then we didn't leave Norcross until 6. The bus was so crowded that the bus driver had ppl sitting in the ailes and on the stairs. I know for a fact that this is a fire hazard and not safe. This is such a delay for me and my husband. Were trying to get to Connecticut. Please tell me that this is not how greyhound operates. This by far has been the worst experience I've ever had in my life.

My son's bus is being delayed as I type. The person in the office doesn't know when the next bus will come. He doesn't know where he is, and this is his FIRST BUS RIDE. If I paid the extra money, he'd be home by now. CORPORATE OFFICE PHONE NUMBER, CUSTOMER SERVICE PHONE NUMBER ARE ALL CLOSED. WHAT TO DO NOW? I wish I could rate lower than a 1 star to NO STAR!


ALL lost luggage is in Dallas given to a vendor who sells your valuable stuff. You were paid. Was that $250.00 the vendor has a very lucrative job, he takes a huge box truck into the bus station and fills it up with "YOUR LOST LUGGAGE!" Here is how the system works, thru luggage is one bin local luggage is next, etc.,etc. Most of the handlers can barely read and are recently released if you get the drift. How might I have such knowledge, I was one of the nice drivers who did NOT curse customers, loose luggage and in the time I was there only (1) passenger removed because he cursed the passengers and me like I was no child of God. Greyhound is not concerned about you, because they are "Required by Law" to offer schedules on the highway. Have you noticed less stops? They are not for your convenience, they tried to get out of ticket business and go strictly charter business. The federal government supplies money for them they must have so many stops in impoverished areas, it sounds bad because it is bad. Where are bus stations located? They are in it to make MONEY! They are for profit company! If you think they treat customers bad they treat employees just as badly. Insert >>>> rolls down hill!

I also bought (in cash) a ticket on May of 2011..I stayed up all day and night and left home at 3:30 AM and went to the 24/7 Truck Stop in Salina, Ks on June 4,2011. I waited for the 4:20 AM bus to Denver to arrive..my final destination was supposed to be in Claremont, CA on Sunday, June 5 at 11:55AM..the Denver bus was late FOUR hours!!! By then I was physically sick from waiting for so long..delays...NO explanations to any customers of the "delay"! I asked two Greyhound drivers what was going on and they both were RUDE, INCONSIDERATE, DISRESPECTFUL and could have cared less!! I have already sent your corporate office a lengthy three page letter of my nightmarish, horrendous and very upsetting treatment!! I better get my refund of $255.35 back SOON or I will take matters into my own hands and it will NOT go away and neither will I!!! Your company is abhorrent and customer service is at the bottom of the barrel! I talked to people coming off one of your buses and looking upset and haggard..I asked them what was going on and one lady told me it was a nightmare..lost luggage..people were rerounted all over the place. See, I had planned my trip for nine mos..I saved my money and work very very hard to make my money and I also, am a Senior Citizen on Social Security Disability and live below the poverty line, and I was planning on going to my CA families reunion..it all went up in smoke...., by the time the bus finally came in it was 7:45 AM!! I had by then, been up ...34 hours!!! I called it off and told the women at the desk I was NOT going..and I wanted my money back..they told me to call your 800 # and all that is is a runaround..I finally got the corporate address where I told in detail of my incredible, poor service and horrid treatment of customers..I missed my familys reunion...I knew IF I boarded that bus to Denver that I would be jacked around and have my luggage lost and also, I paid an extra $29.95 for two boxes of gifts I was taking out to my family!!!!!! I demand my money back or I am contacting the Attorney Generals Office and the Better Business Office!! I NEVER give up..if I have to hire an attorney I WILL! Get to crackin' on getting my $255.53 check in the mail and it better come by the end of this week!!

Yes, I have another BAAAAAD experience to add to the list, Traveled from Lima, OH to Bowling Green, Ky on a Sunday, traveling down to start a new job! The Lima station was closed on sunday so when bus pulled up the Driver put my bag under the bus and said I could get tix in dayton OH, get to Dayton and was rushed to get tix, then had a long, drawn out trip to BG-KY, then when we get there I find the bag put under bus is not there, apparently it was taken out in Cincinnatti OH, w/o warning and left there, never had a chance to get a luggage tag and even thoh I called Cinci-OH and they said they would tag bag and send to BG-KY days ago I been stuck in BG-KY for 3 days w/O clothes, toiletries and or change of shoes, I had to rebuy some clothings at the mall w/ $$$ I dont have and every bus station I call says "oh, maybe they forgot to put it on", "maybe they are just running late".....w/o my clothes I cannot continue my new job and may ave to resign and return to Ohio, thanks a bunch Greyhound, will you "ever" have Great service? >:(

I travel at least once a week from new york to silver spring md and i have had it with this bus line! I have given greyhound way to many chances and it seems like they just keep disappointing. I had a horrible 4 hour ride from silver spring MD to new York city with no ac!!!!! When I asked the driver if he could Please turn the ac up he said he didn't know how to use it . Everyone on the bus was sweaty and uncomfortable It felt like a sauna. as a matter of fact it was colder outside then the inside of the bus. This is inhumane and completely unacceptable from such a company. I will never travel using greyhound again. I will definitely be writing to corporate offices about all my horrible experiences with this company and I expect a refund for being trapped in a hell hole for four hours!

I hate GREYHOUND CUSTOMER SERVICE, it was the worst service EVER and never will i use there bus again, if you have never rode GREYHOUND keep it that way they are the worst piece of S**t

My son and myself worked for greyhound, we know all these problems that customers have first hand. We know that the people that sit in their executive offices really don't care about the concerns or dilemas that the customer goes thru. All they want is to make their money any way they want. I always placed my concerns and was always ignored. Till one day my hours just started lowering and I decided to leave...My son followed a few days after.

Your phone service are the worst ever.I called the 1800 and never talked to anyone.I get this stupid machine telling me to called my local number.Which I did and they never answered the phones.Its like they are all dead.They sure have no issues when it comes to taking your money though.


im waiteing to cauce to rapid city from gallup

Drive 30th miles to their Pasco, WA station to get a ticket. Had 45 minutes before the office was supposed to close. To my surprise they were closed. Drove back in the next day and their ticket agent Gary was in the back room. When he came out I asked why they were closed the day before and he told me that he left a little early. I told him that me and? You girlfriend were there at quarter after 4 and he got very belligerent with my girlfriend and me. I told him I would like to talk to a supervisor and he told me he didn't have one. I started to tell him that everyone has a supervisor and he started cutting me off, not letting me finish a sentence. We were rushed through buying my ticket than promptly ignored. Walking out of the station I promptly called Greyhounds HQ to file a complaint...

I purchased a ticket for my daughter from Myrtle Beach to Delaware. They had my daughter on the bus for 15 hours going in circles. I had to drive 5 hours to pick her up. I called customer service for a refund. The person on the phone was rude and tried to offer me $100 quickly to forget this ever happened. I had to call three times to different people who told me I had to wait 24hous after my greyhound experience to voice a complaint. Now I have to send my unused ticket and wait 6-8 weeks for a refund.

OMG!! How does an organization like Greyhound exist?? I cannot begin to explain how awful the service is, and you cannot contact anyone locally. The call centres I reached were in South America and Dallas and all I wanted to do was ship 2 bikes in Canada. Who governs this organization. Perhaps it is an example of good old american know how, that runs a company into the ground, bankrupts it, and gives big bonuses and payouts to the executives to do so.

I attempted to arrange a bus ticket for a patient in my hospital who needed some special help getting back to his family several hundred miles away. I contacted Gail at the Ocala Florida terminal. She was very helpful & explained that I could go on line, purchase a ticket & with a code word the other party could pick it up at that location.I made the arrangements on line & called back to the Ocala office to confirm the directions for the patient. Gail was not available, but I spoke to JOMO who was rude,uncaring & told me it was not his job to assist my patient w/ the ticket.I do hope that JOMO is never down on his luck & needs assistance from anyone. It is always your job to help the customer!!!!

I suggest that we get together and start a class action lawsuit for neglegence. It is time for greyhound to change the way they do business.

Stay posted everyone who thought you were powerless. We are going to start a class action lawsuit and bring these neglegent pricks to their knees. We will be posting attorney's info shortly. Anyone want to join in, feel free to do so. It is time that Greyhound pays for their neglegence!

my story.i bought 2 tickets fr greyhound.i round trip.and a 1way 4 him,i am fr miami,at the time he was in lagrange ga.i was going to pick him up.before my actually leave to pick him.he was in a bad bike accident,at the time he was only 5yrs.he broke he's jaw,busted he's chin wide open,he had to under go 3 minor surgery.i purchase the ticket in August,,the accident happen in sept,anyway i used my ticket to go to ga.he was not able to use he's ticket,the cost was 98.00.i email them.they ask me for information.i sent copies of the accident.had the hospital Emory Univer.in ATl to fax me all the informaion they ask me for,about 2 times.i did everything greyhound ask me for,they told me to go bk to where i bought my ticket, and get a copy with greyhound seal.i did,then they had the nerve to ask me for my grdson birth certificate,that was going too far.i bought the tickets with my money.they told me i wasnt the person who bought the ticket.they re full of shit.

myself and my husband shipped 8 pieces of lugage from Hampstead New York to Tulsa,Oklahoma on the 07/06/2010 were 6 pieces of the lugage were recieved 2 are still unaccounted for till today customer service of greyhound is horrible they are greatest nightmare i have encountered in the last couple of years,please greyhound trace my lugages and send them to me most of my valuable are in those boxes. In the name of God bring back my stuff I beg you guys Tammy ethelberth

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