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The worst call center personal I have ever dealt with... They do not inform you of options... I was charged a $8.00 gift fee for what I have no idea besides a $80.00 price increase over night... then trying to tell me I had to print the ticket out myself and that I already had printed the ticket...funny I don't have a printer and am home bound...Called Corp. office no help either.. Just a bad company all together.
I wish there was a less than one star rating multiplied by 1000 that's what titis company should be rated. My husband was suppose to board at 8:15pm 08/06/14 with the final destination being Canton, Ohio. The original bus was overbooked by 40 people. He and many, many others have spent the night in the bus station due to Greyhound's incompetence. He has been told it will take three days to get to from Salt Lake City to Canton. That's three days with many 9+ hour layovers, vending machine food, no bath, etc. He is also an insulin depend diabetes. Great job Greyhound! If the press wanted an award winning expose story, someone should investigate this dangerously, fraudulent company.
the greyhound bus that arrives in Casa Grande, Arizona is terrible. The driver is never on time, which causes you to miss your connections from Phoenix. The owner in the station is rude and the drivers are rude, as well. When trying to get in touch with someone from the corporate office, its impossible. They avoid your calls. I think that better business bureau should investigate greyhound bus lines.
Don't bring the items you use for your lively hood with you. If they loose it it takes 90 days to get anything back if you get anything back. If you make a booking mistake they expect comination before boarding. If tghey make a mistake good luck getting any help any answers or any compensation. The worst company in the travel ind. Will never use the bus again.
I bought my daughter a ticket from Tampa to Pensacola then right away had to change the time. Instead of changing the time the guy I bought the ticket from cancelled the ticket. When she was boarding they told her that her ticket was cancelled and she would have to buy another one. She had to stay up all night at the station, then get a cab to cash a check, come back and pay for another ticket. Worst foul-up I've ever seen!
if this company is making any money at all it must be by smuggling contraband . It couldn't be by carrying passengers cause you can't get a ticket if you try. their automated system must have been designed by chimps, they don't answer their phones . They are a totally useless organization
How disappointed with grey hound I am, it's 2014 and while one can purchase a ticket over the web. I was trying to get home on a family emergency, The only way to change a ticket is via going directly to the counter. update you system so that you can service your clients. In 2014 I should be able to purchase and make changes via the web or by speaking with some on the phone. even Bolt/ Mega bus, etc does
My ex boyfriend miskate to pay it and I didn't ride the bus so I been waiting to hear and your letter so let me know thanks
This was the worst customer service I've ever had I will never use greyhound again. it wasthe first & the using them.
this is the worst, my son and wife have been trying to get home from Ashland, KY. every time the bus pulls in it's pack and can only take one or two more . how are they to get home. tell me please
The driver got lost while texting. By the time she got back on route we were 40 mins. behind schedule so our connection in KC was missed. So now we are stranded until the next morning in the bus station. This is got to be the worst business I have ever dealt with. I think it's time for some legal action.
Greyhound use to be my go to emergency trip company but after this last experience I WILL NEVER ride with them again! Terrible customer service! You call customer service and they are rude to you! You call corp & they leave you on hold for hours! This is the worst company ever!! Better off walking to your designation then catch the greyhound!
A, Relative is incapacitated and you have to care for them
B. You have a voucher and you use it to purchase an advance ticket
C. Why you do not use the 1-year policy of the airlines?
D. What percentage of tickets are refunded versus those purchased early on line or in person?
It took 27 hrs for a 6 hr drive!!!!!! Been waiting over a month for refund and that's jus a partial refund!! Keep putting it off on their refund department but that's who i called! I will ride a bicycle before i ride GREYHOUND EVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I have been trying to contact someone in the corporate office to set up a corporate account and have been transfered 8 times in the course of 45 minutes.
No one seems to know who I should communicate with or any of the departments I should be transfered to. I am calling from a gov business, trying to establish business with them.
Tried to get a veteran home from Denver. Attempted to buy a ticket and was placed on hold, hung up on and then after the fourth attempt to contact The Denver ticket office was disconnected. Called Corporate customer Service and was read the riot act and admonished for my so called lack of respect and attitude by both the CS agent and her sarcastic supervisor, no help. Called Corporate Headquarters to complian to the CEO, was told he was in a meeting and that someone from the management team would call me. No phone call. I believe that greyhound actually is a government contractor that was to busy to assist me because they are busy fixing the Obamas healthcare websites for the nation. This company is a joke. One sick joke!
To whom this may concern. I visited your Beaumont,Vidor
location on 12/01/2013 at 5:15 pm I was traveling through
I have never in my life seen a place of business
so disgusting and dirty it had a foul oder that was
so horrible I could barely stand it the fuel pumps
all had bags on them ,the restrooms was so filthy
how greyhound continues to opperate in these conditions
I will never Know.
I have the unfortunate experience of taking the Greyhound Bus on 11/15/2013. I am a senior with a disability. NOT one person helped me to a seat, not one person helped me do anything. I will walk before taking a Greyhound Bus again. Their service sure has gone down hill in the last 15 years. It is awful.
This greyhound is piss poor, there's NEVER BUS DRIVERS when you need theme, delayed 4 hours because they book the ticket and fail to get drivers. This is the FIRST AND LAST time I take greyhound ANYWHERE. You should be ashamed of your services but obviously you don't care. And I'll keep making notes until you do something.