178 Reviews For Friendly Ice Cream Corporation Headquarters & Corporate Office

I was in Wenonah Nj, today I never in my life heard of any GM/ manger talk to a server in any way like this GM/manger did! my goodness, yelling at her in her face and also using the F bomb!!! I will never return to that store again ... All I can is WOW !! You should honestly think about the people you have running your stores!!

Bad service/staffing

The busiest weekend before Christmas and my boys and I stopped by the friendly's by the emerald square mall we walked in the restaurant was half empty, we waited about 5 minutes before we were told it would be a 20 minute wait because they didn't have the STAFF are you kidding me. That's what you call the 3 P's piss poor planning

Ice Cream

I wish you could post Pictures... Bought some Mint Choc Chip Ice Cream... NOT ONE CHOC CHIP IN IT!!!!! WTHeck!!!!!!

inside walnut shell

I bought the banana split ice cream, was eating the chocolate with walnuts and there was something in it stabbed the roof of my mouth. I think it was the insides of the walnut shell but not really sure have picture and the item. I very glad it wasnt my kids eating it

Friendly's in Rome is the best. The service food, ice cream - location and cleanliness. -Breakfast, Lunch and Dinner --- no matter what time of day the place is always packed.... If a study was done on how well our Friendly's in Rome was doing, it would surely stay open --- everyone loves Friendly's --- if they can bring back the 'Twinkie' they can bring back Friendly's

love friendlys

I, in my opinion, always find friendlys to be the place to go where I know I'd get a good meal. Here where I live, hampden county, friendly's has become such a tradition to many. If I can't decide what to eat when it comes to fancy smancy chain restaurants, friendlys is my comfort place to go. And the ice cream..... is like NO OTHER!!!!! I'm happy that we have it here in New England. You tend to miss it when or if you move!!!!

I wanted to order Friendlys after work on sunday evening, I got out of work at 8:30 and tried calling the friendlys in Palmer MA. the phone was busy, I kept trying back. I finally got threw at about 9 and was put on hold then disconected it took another 10 minutes to get back through to them after being disconnected, the phone just beeped as if it were busy. This is not the first time it has taken me a while to get an order through. Also just a few weeks ago i went to friendlys with my mother and ordered the chicken finger entre where i should have gotten two sides. i only got one of my sides and my waitress never came back! We had to walk up to the counter to ask for our check after waiting for so long. Friendlys service sucks and that is really unfortunate.

i have visited one of your restaurants and was very disappointed in the food my daughter and i ordered the same exact item on your menu it looked so appetizing we just wanted to try it but to our shock it was the appsoutly the worst meal we eve eaten at friendlys. the point is i told the waitress it was horrible and that we couldn't eat it the both of us and i didn't want it. she didn't take it off the bill and i had to pay fourty four dollars for a meal that was not eaten for. I will neve go to friendlys again ever and my family will never go again and i will spread the word i work with public so they will now of my problem i promise that.

i have visited one of your restaurants and was very disappointed in the food my daughter and i ordered the same exact item on your menu it looked so appetizing we just wanted to try it but to our shock it was the appsoutly the worst meal we eve eaten at friendlys. the point is i told the waitress it was horrible and that we couldn't eat it the both of us and i didn't want it. she didn't take it off the bill and i had to pay fourty four dollars for a meal that was not eaten for. I will neve go to friendlys again ever and my family will never go again and i will spread the word i work with public so they will now of my problem i promise that.

Friendlys in Hyannis, Mass

VERY DISAPPOINTED>>>> we went to have a nice dinner, the new place looked great, was greeted, and seated, by the kitche, ok. so far .. half an hour later, still no food, got drinks, but still , no food, i can see in the kitchen, staff looked confused. other waitress, was getting her food, out, still no food. now its going on for near an hour, so i finally said lets go. with my daughter crying . she couldnt understand, the fact that when things arent done right, no tip, and no service. we should have gotten a free dinner on the house.. but id rather just write multiple complaints. always had good times there. but ,, the place sucked.

Poor Management

my complaints are of the Asst. Manager Ahmed Aqara at the location of Tenafly NJ. Treats his workers like animals and treats the customer the same. The facility is under par as far as being clean is concerned. Ahmed should not be managing any of you locations.

horrible service

my son and i ate at the restaurant in Hyannis, ma and i have to say i probably wont eat at another friendlys again. The waitress had such an attitude because we requested to sit in one of the new high tables. It was 4pm the restaurant was pretty much empty. And then we ordered drinks and the chocolate fribble was disgusting. Then the other waitresses were complaining out loud about other customers for the whole restaurant to hear. Very very very unproffessional.

TERRIBLE!!!

I was at the Ronkonkoma location 15 minutes ago for a simple shake. The service was absolutely TERRIBLE! I work in customer service so I understand more than anyone that when its busy, you have to wait. The staff working the carry-out was chatting away with an employee stopping in on his night off. On Top of it all I'm very certain an older man who took my order was a manager, allowing this nonsense to go on. I waited 15 minutes for a fribble and he neglected to give me my order correctly. It was over $6 and I can certainly say it was not worth it. I am not sure if I will ever go back to Ronkonkoma Friendly's.

time

When I looked up the time for friendlys in wrentham MA, it said 9:30am. When we got there, we had to wait a half an hour because they didn't open there doors till 10am. You need to fix this please!

nasty fries

I cannot believe friendlys changed there fries...They are so gross looking and also taste nasty....please i know the economy is bad but sleeze bagging the fries is going to do you in more....I bring my family there every friday and was shocked the week they changed..no warning or advertisement of changing to them just going ahead and doing it...what a shame.....I refuse to bring my family there anymore because of the sleeze bagging...Friendlys was known for having the best fries...Now known for the best nasty tasting fries you cant even eat with a fork...I see friendlys closing more stores now.....such a shame

service

I was just at the Friendly in Hornell N.Y we come in the door had to wait awhile after the ladie seen us. Finally we where taken to are seat never ask what we wanted for a drink. The 2 ladies working where talking to each other. Not coming over to get drinks or a food order. Finally I made eye contact with them the ladies turned and started doing something eles so I got up and left never will.I go there again.

Horrible !

We went to the Friendly's in Edgewood Maryland we had HORRIABLE service we seen out server maybe once sat around for a very long time because no one helped us.Also we got our food before our appetizers and we did not dare ask for refills not like anyone was around to get us one again. NEVER AGAIN !

Horrible wait time

My friends and I just left Freindlys #7760 in fairlawn Ohio. We ordered an appetizer and sundaes and it took 2 hours from the time we sat down til the time we received our bill. Now I am not an unreasonable customer but when there are only four other couples in the entire place there is no excuse for such a long wait time. The staff was friendly but slower than Moses. We have had this same experience the last four times eating there and since I noticed the decline in customers each time I figured I would let you know why that might be.

I would like it brought to the attention of the head district manager for the Friendly's Store in Greece, New York. My mother and I were having lunch and she began to choke. I started to do the heimlich on her, but was not doing it hard enough, the manager, Anthony came over and began to do the heimlich on my mother much harder and even though nothing was lodged and she was able to breath, she kept telling us that she felt as though something was there. We had her take water, which was difficult at first, and after many sips, she felt much better. Anthony knew exactly what to do and was excellent, I asked him about his training and he told me that as a manager, it is a requirement, which I was very glad at that moment that Friendly's has that as a requirement. Anthony also called 911 for me. He is such an asset to Friendly's.

worst service ever

went to friendly's in west lebanan nh and what a waiste of my time and money, our server never came till about ten minutse after hostess sat us, then when when food came, hair was sticking out of the chicken wrap and when pointed it out to waitress all she said was " i guess i will take it back" never saw her again reat of time. wh had to ask for the check from the hostess and was charged for a wrap I never ate. They didnt even care or take the time to say sorry or would you like something differant ect... Will never eat at friendlys again..

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