Dave & Buster's, Inc Corporate Office | Headquarters Contact Phone Number & Address

avoid the marietta, georgia location

3/23/12

I received a coupon via email ( spend $10/get $10)for signing up for the rewards program. I presented my coupon on my smart phone ( as I had done many times before) and was told that i had to have the coupon printed out. I told her I had done this via phone before and she said she was sorry, it had to be printed. I said ma'am it has the numbers under the barcode, you can't key it in? she said no. I live 50 miles away and planned this for my kids who had a day off from school. I left D&B found the library 5.5 miles away, had to wait 15 mins to use a computer, had to pay $2 dollars to use the computer because I was not a resident and money to print the coupon. While waiting, to use the computer, I read the info on the coupon and it stated that you could present the coupon on the phone. I was very upset at this point. I went back to the D&B and showed the coupon to the same clerk. I told her it states that you can show the coupon on the smartphone. she stated we still have to have it printed and called the mgr. she told him (corey kersh) that they are printing "that" on the coupons again. He came over and told me, " this time I'm going to accept it." I told him his corp. sent that out. he said he didn't have anything to do with that. they have to have the coupon printed. He said for the second time "I'm going to do it this time" and i was ticked. I told him, this is d&b andhe is suppose to accept via phone. i said that he should have signs up stating they don't accept the coupons if that's the case. i told him I had traveled here and then had to find library, etc..... This is not good business and I will not go to D&B MARIETTA again.

unhappy guest

3/20/12

I would give a negative zero but its not an option. me and my family went to d&b in san antonio on sat 3-17-12 around 12pm. we played for awhile then was ready to eat. there were plenty of empty tables in gaming area around the bar. so we choose one and waited for 15min and no one came to talk to us yet so i went asked a waitress named lauryn if we can order drinks and food and told her we have been sitting at the table for 15min lauryn acted as if she did not care and did not want to be bothered and she said she would have someone go to our table another 10min passes i saw a manager at the computer so i went and told him we have been waiting 25min and no one has came to get our order or even acknowledged us.the manager said he would be right there. a few min later a waitress named priscilla came to the table i told her that we have been waiting a long time and was ready to order drinks and food. i asked her about the maitai drink then told her i will just take a midori and pineapple because i did not want a strong drink and for my 2 and 3year old shirley temples with cherries my husband had a coke and my older son had a sprite.my drink tasted like water with a splash of something pink my lil ones got sprite in small red cups. i asked priscilla if my drink was a midori and pineapple she said no it is grenadine and pineapple i said i asked for midori and pineapple and i asked her if the kids drinks were shirly temples she said ya that she made them i told priscilla no they only have sprite i had poured some into a clear cup and it was only sprite and they did not get cherries. priscilla said she would get me a midori and pineapple and get the kids cherries but i told her just forget it. when we got our food we did not get the sweet potato fries and a side of ranch i had ordered, which priscilla went and got right away. my husband and son did not have a drink with their meal because they did not get a refill at all until i asked priscilla for one when she came to the table after we were done eating. we ended with a choc fondue which was good. i tipped priscilla 20percent although she did not deserve it, but i always tip. she seemed to try to make things better toward the end but it was to late at that point.i am a manager at a fast paced restaurant of 50,00.00+a day in sales so i know how crazy thing can get however it was not busy at all and the fact that the manager or anyone did not apologize at all was shocking and the manager did not care to check on us later to see how things turned out, if everything went ok, nope nothing although he did pass the area a few times he did not stop by. he also did not have a smile on his face the whole time we were there. the staff and manager seemed to have no sense of urgency or appreciation for the guest. we would have been fine if someone could have at least said i will be with you shortly and got an apology from someone for the wait! it should not take 25min and asking a waitress and a manager for help for someone to acknowledge 2adults a 17yr old and 3 small kid.we have been to other locations have never got such bad service.

Kerry J

1/14/12

I will never go again... Went today with my friend and our children to the Islandia, Ny Dave and Busters and spent a lot of money, then decided to sit and eat, after sitting for a littlewhile,the waitress took our order, when she walked away my phone was missing off the table, after throwing a fit the manger came out. He was no help but very rude and kept by his waitresses word, that she did not take it. I said, I want the cameras reviewed and the cops called, he left the table and reviewed the cameras. I then proceeded to wait another 15 minutes, he then brought out a general manger that was also very rude.. 5 minutes into my conversation with them a " Different " waitress' brought me back my phone... Hmmmmmm, when asked for a apology, they said, " For What" Are you kidding me???? IM THE CUSTOMER!!!!! No Respect, and very disappointed. I can't believe a kid friendly business runs like this!!!!!!!

Rebecca Garcia

12/21/11

Went to the Dave and Busters on Dec 19 in Houston located on Richmond Ave and I can truly say that this location really needs an inspector out there ASAP. My waitress was good as well as my food. I really needed to go to the restroom and as soon as I went in I went to the first stall and saw an out of order sign on it then decided to go to the second one and another sign and then the third one as well. Then the fourth one was next and no toilet paper then the fifth one and no toilet paper to be seen. To make the long story short out of all 10 stalls, no toilet paper was to be found and there was 6 of them out of order. I go outside and ask a waitress by the name of Britney if I can have some toilet paper and she says that she will go get some. As I see her going to the back, I decide to wait for her to bring it to me, I see her come back outside and she decides to sit down and talk to her co-workers. Wow!!!!! I go all the way around and ask her if she found any and she says that shes looking for her managers (plural) "SITTING DOWN" and still none of them to be found. At this point she decides to not acknowledge the fact that I have to go to the restroom and decides to stay sitting down and chit chat. I spotted my waitress down and ask her if there's some way for her to find some. She goes to the back and brings one. I go back and use 1 of them that didn't have an out of order sign and as I'm cleaning it before I sit down, I decide to flush the toilet and it starts over flowing. At this point I'm pisst!!! I get out and there's a line of women waiting outside my stall because there's no toilet paper to be found anywhere. I am really disappointed and mad that this happened on my 3rd visit to Dave and Busters and will not go back again. An inspection should be done at this place immediately!!!!

Renee ``The Cincinnati Kid''

10/17/11

I must commend the management of Dave and Busters of the Cincinnati location for the wonderful experiences I've had on August 27th and October 2nd. I believe in giving ``honour when and where it is due'' and the management (Jason and the other party/event planners) went above and beyond the call of duty to serve a large party size of people with little or no notice! The attitude of the management trickled right down to the servers (Taj,Nick, and the Black girl(forgot her name...Lol!)Food was great, servers served with a smile and with the patience of Job!Dave and Busters come highly recommended by me Renee (The Cincinnati Kid). I would be remissed to not ask Corporate to forward this message coupled with extra brownie points to those great managers and servers at the Tri-County location for a job well done! I look forward to doing business with them again! Bless you-

Renee ``The Cincinnati Kid''

10/17/11

I must commend the management of Dave and Busters of the Cincinnati location for the wonderful experiences I've had in August 27th and October 2nd. I believe in giving ``honour when and where it is due'' and the management (Jason and the other party/event planners) went above and beyond the call of duty to serve a large party size of people with little or no notice! The attitude of the management trickled right down to the servers (Taj,Nick, and the Black girl(forgot her name...Lol!)Food was great, servers served with a smile and with the patience of Job!Dave and Busters come highly recommended by me Renee (The Cincinnati Kid). I would be remissed to not ask Corporate to forward this message coupled with extra brownie points to those great managers and servers at the Tri-County location for a job well done! I look forward to doing business with them again! Bless you-

Anonymous One

10/5/11

This blog is in reference to a visit of your Orlando, Florida location. My significant other and I were in your Orlando, Florida location on September 30, 2011. We had a horrible experience, one we will never forget! It was out first time to Dave&Busters, Wow what a experience! We heard all good recommendations about your facility. Boy, we were totally disgusted and disapppointed! We decided to have dinner while there. Firstoff, it took over a hour for a table for 2. Finally, we got sat and no reguards that we asked for a booth, and got a table. We were tired of waiting, and accepted. Our server showed up, took our drink order. Then over 15 minutes goes by and still no drinks, and all we ordered was Dr. Pepper. Finally, she showed back up after looking everywhere for her! No explanation of why it took so long. She asked if we're ready to order, we told her what we wanted to order. So we talked as we waited for our food. I finished my drink as I waited for my entree. But, again our server was nowhere around again for a refill. So I had to flag down another server, who got me one. Finally, after almost 45 minutes the food came to the table. It looked great, as the picture depicted in the menu. It was nice and hot, and my steak was at my desired temp. Then as I was eating the loaded mash potatoes, I discovered something. It was a USED, BLOODY, FILTHY BANDAID! The scary thing I had it in my mouth! Obviously, somebody in the kitchen recently lost it, cause it was still sticky. Immediately, I looked for our server and AGAIN SHE NOWHERE TO BE FOUND! Another server, asked if everything was ok, I showed them the bandaid. They freaked, and said they would get a manager asap! Finally, the manager shows up. Immediately tries to apologize, and says he will get another one working right away. I told him that I needed a few minutes to think, I just had that in my mouth! After a litte bit, I ordered something else. Within a few minutes, the food was at the table . It was completly not what I ordered, I was pissed at this point. We were ready to go at this point, then the server dropped the check. I couldn't believe that we had a check. It had everything on there, and the new items that I never even ate. I demanded to see the manager asap! He came over, and I explained to him that this was unacceptable. He took off a few things, I was so aggravated and just paid the rest, even though I didn't eat. We were over with the whole situation! Keep in mind, never took my name or any information! All we got, was the manager saying he was sorry and couldn't explain where it came from, he had no clue! So our first experience with Dave&Busters was HORRIBLE! We will be notifying local health officals immediately. So we don't recommend the Orlando, Florida location! We will also be contacting corporate Dave&Busters asap! We demand resolutuion and answers!

BUSTED

7/10/11

Buy multiple Power Cards $2.00 each.
Register each card in the D & B Rewards system to unique email
You must create mutliple accounts
Such as XYZ@Yahoo.com
Such as ABC@yahoo.com
Such as 123@Yahoo.com

Purchase 10 Power Cards for $20
Register each card with unique email
Receive 10 x $10 = $100 of FREE Game Play coupons via email the next day.
That is an $80 savings in ANYONE'S book.
Then, redeem coupons Thursday through Tuesday but do not play
On Wednesday, 1/2 price game play
That is $200 in Game Play for $20, $180 savings

Lauren Easley-	7/14/11
I recently visited your location in Cincinnati Ohio as I do every summer and had the best time! However it is almost an hour away from my house and I was just wondering if you have any plans to open a location near Dayton Ohio? I would love it if you did and would be able to visit Dave and Busters more often than once a year. Thanks a lot for letting me share my opinion!

Toby Hough

6/26/11

Never again will I attend a Dave and Busters. The first time I went will be the last, and i never even got to have a drink. About 12 of us were out for my bachelor party, and a member of my wedding party had walked through a group of people that were smoking. When he had gotten to the door, they wouldn't let him in because he smelled like marajuana. Another member of our group was turned down for only having a health card for I.D. although half of are party got in with only a health card. No refunds were given and my bachelor party was ruined from poor judgement on managements part. I recommend anyone wanting to have a good time not go, whatever happened to the customer is always right?

Antonio	6/6/11
Loudon and Fairfax County is the fastest growing counties in America. If you can put Dave and Busters at one of these empty Lots, The money will be pouring into your company. I would like to be the GM, or Assistant in the organization. Email me with more details. adcst17@mail.rmu.edu acecross33@yahoo.com

Scott shaver	5/24/11
Terrible waste of money. I did not go as far as your power up card machine. If the customer has to give 2 extra dollars just to spend 10 dollars then he or she is not smart.

Skipper Griggs	3/27/11
When are we going to get a dave and busters in little rock arkansas? It looks like a lot of fun!!

Skipper Griggs	3/27/11
When are we going to get a dave and busters in little rock arkansas? This is my e'mail udamskippy5150@yahoo.com. It looks like a lot of fun!!

Stanley

2/14/11

The meals selection is good
The portions are not quite enough
The prices are bigger than the portions
The Eat and play Combo's are a TEASER.

The Gameplay is lots of fun for the KIDS and can be very expensive.

The Gameplay rewards and Entree' rewards are the only thing that keep me and my family coming back.

I was told by a Manger that the Gameplay rewards were going to change.
D & B was going to do away with the VERY Popular coupon(s) promotions.

If this is true, W/O Gameplay & Entree' rewards coupons I will not be bringing my family back to D & B.
Gameplay & Entree' rewards coupons are what make D & B a reasonable value of food and entertainment for the family.
W/O Gameplay & Entree' rewards coupons I am more likely to take my family to a Non Franchised "Mom & Pop" Establishment and Keep my money in the community.

I think changing the Gameplay & Entree' rewards coupons promotions will be a kin to the Monumental Blunder of Coca Cola changing the tried and true Classic to New.
We all know how well Pepsi did following that disaster...

Suzan Wright

2/1/11

I have eaten at three different Dave & Buster's over the past 15 years and have to say I've never been disappointed. The different layouts are pleasing for both the diners and the game players. The staff at all three were courteous and always ready to please. I've watched the menus change, and while I miss the Paninis, I love the variety.
I'll continue to recommend D&B to my friends and/or acquaintances.

+

Terrell Davis

12/29/10

We visited the D & B at Arundel Mills on Monday, December 27th for my nephew's birthday. After my party waited for over 30 minutes, we were then told that because we had a party of 18, we would have to wait indefinitely to be seated. Since there was a game that night, they were unable to let us know when we would be able to be seated. We were told that we could go to the bowling area or another self seating area. After waiting with no further info, my family decided to go to the bowling area. The employee at the rental area was not pleasant nor cordial. She seemed to act as if it was a bother to wait on us. When we chose lane 3, she decided to put us on lane 5! Wow! She continued to be rude and give the members of our party less than satisfactory customer service. The waiter, Eric, was much more cordial but the service was extremely disorganized and slow!! After several hours of confusion we paid our 318.91 tab (large party gratuity included). Paying $200 in cash and the rest on a credit card. Only to later discover that my card was charged $218.91. Now since I am a teacher, I know that $200 + 218.91 = $100 over the tab. The service definitely was not indicative of an extra hundred dollar tip... Still waiting to get my money back!! Next time we will go to Chuck E Cheese. Better service and way less of a rip off!!

Denise Bentley	12/15/10
I must say I am stunned to hear that you guys had such a bad experience. When I go to Dave and Busters locations in Houston, Texas (there are 2) I have a blast! My family and I are regulars. The food is always hot and fresh, and the service is outstanding! If you guys are ever in the Houston area, check out our D & B's! You wont be disappointed.

Leslie Morris

11/20/10

During my visit on November 19th 2010 is was horrible the time was 5:15 when we arrived and sat down waitress even came to the table to see if we wanted to order so now it is 5:35pm went to the bar and spoke to Erin she said she would send someone over to us now its 5:45pm still no one came so i went to the bar again they claim they will send someone over now its 5:48 went to the bar for the 3rd time and ask who taking care on the tables they reply the girl who is serving that area is not in yet. So then i said well shouldn't someone be covering that area if people are just sitting waiting to be waited on she said i'm not sure who is covering for her!!!!!Finally someone comes over now its 5:50 and said the person who is the waitress is late what does that have to do with anything!Mean while there was 5 people just standing around doing nothing.So then she takes our order and help serve the other 5 tables that where also waiting once she brought our food never came back to check to see if we needed anything else this Dave and Buster's was horrible the location on Penn's Landing you get better service i would never eat at this location again.So i just wanted corporate to know of this matter and not even a manager came over how's that for customer service!!!!!

Audrey Torriente

10/18/10

Concerning Dave & Buster's, #35, 7000 Arundel Mills Circle, D-1, Hanover, MD 21076.

During my visit on Saturday, October 16, 2010 during the hours of 4-7 pm. I encountered total disregard as a patron. I ordered Fried Shrimp platter and Taco Beef. As the food was delivered by the kitchen, our waitress (#888337 - Veronique)was not cordial. Maybe she was new or inexperience, in any case I had to ask for silverware. So on top of that when I was eating my food I thought I saw a spider but in fact is was some sort of Black string mixed in with the lettuce on my platter. I asked to speak with the manager, and when he finally got to our table, I explained to him that something was in my food, he looked at it and said, "Oh, that's just a piece of string". Like it was normal for food people are about to eat usually have something out of the ordinary in it. He walked away to talk to the waitress, then he says, "Do you want another platter", I said yes, but when the next platter came out, the meat was the same beef overcooked, or shall I just be blunt and say it was burned. I didn't want to seem like a trouble-maker customer and complain about the burned meat. But he never came to see if I was satisfied, not offering any apologies, or discount for the trouble I went through. Now, as much as my son wanted to go to Dave & Buster's that day. I will never visit there again. It was the worst experience I ever endured in a family oriented environment. I just wanted to inform the corporate office of how these managers treat your patrons.