42 Reviews For Dave & Buster's, Inc Headquarters & Corporate Office

Ashley

Service was very bad the waiter kept forgetting things and disappeared for long periods of time didn't take my order right and I come here a lot that is unacceptable location is in Addison

I book by daugters 10th Birthday party. Was to have the small party room. When we arrived we where place at the bar and no party room for us. Needed sitting for 16 ppl. Only had sitting for 10. A Horrible Time, Horrible Birthday for my daughter.

Greg Sims, Scott

Terrible people/management team in Lawrenceville, Ga. Do not go there! Cobb County is so much better. The two managers named above, would do nothing about an employee named Tracy who was trying to sell us tickets she had for money. Kids running around, dirty midway.

Fire the Lawrenceville Mgmt. Team

Crooked, asking for items out of the a Winner's Circle. Management looks right over it. L. Lewis in home office, does nothing about it! Totally below board operation. Sims, Ledford, et al.

16% gratuity

After having lunch at the Hollywood,Fl. location, I paid with my credit card.When I got my statement, $5.42 was added to the card for 16% gratuity charge I was unaware of. I was told that it was printed on the menu, so if you don't need a menu, you don't see it. I was told that they did it, because there were a lot of foreigners and tourists that didn't leave a tip. That will be the last time I ever visit a Dave and Busters. It takes a lot of balls tell you that they all ready added in the tip. PISSED OFF !

Horrible holiday party

We reserved a "Theater Room" only to arrive and be told the theater equipment would not work. After doing a gift exchange among staff, all of our gifts were stolen while we were enjoying the arcade. Management said once we closed out the room tab, they were no longer responsible to provide our party service or the promise of a secure room. All holiday presents and several personal items were stolen and no one is willing to help recover them. Thanks for nothing!

Jackson

Interestingly enough there is another story JUST like mine on here. I went to DnB a couple of days ago..signed my receipt for 35.89. After checking my account in following days I realized my card had been charged for 136.00!!! I just got off the phone with the mgr at the location....let's see how this turns out. I can only imagine if I had not been paying attention, i'm sure the money would not have been refunded, very poor customer service.

Cheating employees

I have friends and family that work for Dave and Busters and I am shocked that you would cut honest and dependable employees hrs to not have to give them benefits. Maybe new hires but not the people that have been in your employ for years. That's just selfish on upper management part. I won't be back

cover up

Managment is covering up missing money to cover there ass at the walnut location . Because of a review on mangment lastn week or two weeks ago. I would look into this matter serious wrong doings. Are taking place. Books will not show. But look at the make a wish coupons .GM. lori will know exactly what ur talking about.

for camera lady

Watch your own fucking kids and dont leave them unattended while drinking at the bar and expect them not to get lost, we're not babysitters!!!!!

CAMARAS

It is in my opinion that this facility should have camaras for the safety of all of its patrons especially the children!!!! In this day and age children are being kidnapped all over the world and with camaras people will have a sense of security knowing that they are being watched. Thank you!!!

As a former employee

As a former employee, I have to say I am very disappointed and surprised at the negative messages and responses. As an employee and a frequent consumer of both the restaurant and the entertainment sides, I have to say, without prejudice, that I never have had that combination of entities be so much fun, provide so much entertainment for both adults and children, and that the service I received, without exception, was always far above expectations.

My CC paid for two dinners.

Dave & Busters has very poor customer service. I was there last and paid using my CC. Everything was fine untill I got home and checked my bank account. D&B had charged 138.75 of someone bill on my card. My bill was only 53.00 and thats what I signed for. I never saw the 138 bill. Someone got a free meal. I have left 2 messages for them and I haven't gotten a call back. This happend at the Arcadia D&B in CA.

Unsatisfied customer

I was in the D&B located in the ward center Hanalulu Hawaii. I was kicked out after just getting there due to chineese buying them out for the day. I didn't think that in america this was excepted. All I was offered was a crudy power up card. I took that as an insult. I loved the D&B back home in jacksonville. They never discriminated. The 1 in Honolulu Hawaii will never get my business or any of my colleagues again.

Best time ever!

Took my daughter to the Atlanta zoo for her birthday and decided to give Dave and busters in lawrencville ga a try.... We had the best time ever. The food was excellent and the service outstanding! We received friendly service and the general manager Greg sims made the experience one we will never forget! If we pass through Atlanta again Dave and busters will definitely be where we stop to eat!

I took my son and his friends to the D&B in Nyack, NY to celebrate his birthday. We received excellent service from our server, Christina and the boys enjoyed the arcade. The only recommendation is to get better prizes. It can get costly to play the games, so it would be nice to have a better selection for their winnings.

I will NEVER ever take my family or fellow church members to Dave & Busters again. My family and church have been coming to your Austin TX location at Loop 1 and 183 for a long time now. Last week my family went out for dinner there in the evening and we got some waiter named Brian B. Everything started out normal pretty much, drink order, apps, that kinda thing. He takes our order and this little hispanic girl with rainbow hair comes over and they start playing grab butt and flirting around BEFORE my order was even entered into the computer. 20 Mins later our drinks come and he starts laying them out on the table for us. When this kid leaned in he REEKED of alcohol. So we are waiting for our food and he keeps flirting around with the rainbow color hair girl again slapping each other on the rear and little kisses here and there. Now its one thing to do this in front of adults but this is a very big problem to us when you DO IT IN FRONT OF MY KIDS! Does D&B not have a drinking and fraternizing rule in their employee handbook? In short you have lost a group of customers now that bring you over $1500 a month. Never again will I visit a D&B. Wow that's all I can say... Your former customer Jaime Hatcher

My husband is an employee at Dave and Buster's. As with any hospitality employer there will be customer service issues. If you are receiving poor service don't tip. If you are being treated poorly speak with management. After reading many of these comments it seems like people are afraid to speak up for themselves. I would never let a host/hostess in any restaurant ignore me. I would search management out immediately. That's their job to correct issues in each store, and it's a customers responsibility to speak out when being treated poorly. On late night visits: it varies by each location what the age restriction time limit is and usually because of state laws. D&B is where ADULTS go to play AKA drink. It's a sports bar and not a chuck e cheese. I wouldn't want my 12 and 13 year old around drunk people. And thats what D&B is at night... a bar for adults. I reiterate D&B is NOT chuck e cheese. It's meant to be for adults and that is also why the game prices are higher. They actually purchase the EXPENSIVE gaming equipment that appeals to ADULTS. My D&B location even has billiards as well as the bowling alley. If you want your kid to win tickets at every game go to chuck e cheese. And for the person who overpaid their tab...really? It's ok to admit u were drunk and didn't keep track of how much cash you actually left. Also, if you are going to a D&B that just opened...AKA Orlando and Braintree expect a LONG wait because there are HUNDREDS of people there, and the staff is completely new as well. Duh.

Get it together! You absolutely ruined my Birthday!! If you are going to let each location create it's own bullshit rules about how late kids can stay in the place with their parents then you have to post something of your website directing people to contact the location they are going to for specific information! I looked all over the site and saw NO AGE RESTRICTIONS! All week we make plans for my birthday to go to Dave and Busters in Plymouth Meeting, PA. We arrive at 9:30 only to find out they STOP letting kids in at 9:30pm. I asked the jerk at the door where it says this in the web site because it is MY BIRTHDAY and I took careful consideration when planning for this, and we drove from Philadelphia to get here, and my whole family and ONE QUIET 13year old boy was with me, and we just wanted to play for like an hour. The jerk at the door said "sorry every location is different and has its own rules". I can understand these rules if my kid was like 5 and I was planning on letting him run amuck unattended while I got drunk, but this was not going to be the case and I made tht clear. IT IS ABSOLUTLY INACCEPTABLE THAT YOU DON'T HAVE A DISCLAIMER ON YOUR WEBSITE! You embarrassed me, waited my time, disappointed me and ruined my birthday plans, I was going to spend a considerable ammount of money in your establishment. I will never spend my money at your company in any location ever, now. And I will encourage others to do likewise. DISPICABLE! You should be ashamed to have locations under your banner tht treat people this way. And the fact that you can't even have the courtesy to post a notice on your website to contact specific locations for restrictions, is beyond offensive and setting people up to have a horrible experience and their special days RUINED!

Went to the Braintree Mass location 8/4/12 was shocked when we got to the door and was told that at this location MEN cannot wear sleeveless jersey's, so my brother had to leave and go to the mall and purchase a short with sleeve's.. in the meantime, my niece and nephew and I were seated and waiting on my brother. My nephew looks at another table and here is another man seated and having a drink in a sleeveless jersey. I asked the waitress WHY and then asked for the manager who came over and said that he wasn't sure why the other man was seated but that he would address the issue, walks over and then turns around and come's by and says "he is allowed because it is a SPORT'S TEAM jersey, not a T-shirt.. sleeveless is sleeveless and that is NOT what was told to us at the door.. told him I didn't agree as IF the policy is NO sleeveless tops on men then it shouldn't matter whether its a "team jersey" then it was the general manager coming over to the table, with his line of crap, I asked IF that was the policy then why didn't they sell t-shirts at the door to PREVENT guests from either having to go home and change or go to the mall and spend money on another jersey. then it was what the guide line's were for Dave and Buster's with the Town of Braintree, well I honestly don't believe that anywhere in any guide line's with the Town did they put "no sleeveless shirts UNLESS it is an "sports team jersey" ie the Patriots, Bruin's or Celtic's.. because again SLEEVELESS is SLEEVELESS.. we were a 60 year old woman, a 54 year old man and 2 children under 13 who were going to eat and then let the kids play the game's, that was the intention from the start and this was the FIRST time myself and my brother had been there.. I got from both the manager and the general manager that this is the policy its posted at the door, YET the person at the door, not once specified that "sleeveless jerseys were allowed IF they had a team name on them" the man that sat at the table across from us had a jersey on that the arm opening was halfway down his chest but managment allowed that because of the team logo, YOU cannot have it the way you want it, IF the policy is NO sleeveless jerseys for men then thats the policy NO EXCEPTION'S.. then it was money taken off the bill for the money that my brother spent when he had to go to the mall and buy a shirt, because according to the general manager "because its summer they had run out of shirts and were getting a shipment in on monday" key word SUMMER when men tend to wear sleeveless shirts on a 90 degree day, so WHY then do you not order your stock accordingly???? then it was 4 play cards brought to our table by the waitress, I gave them back to her when I paid the bill, I didn't realize that money was taken off the bill for the shirt until after I paid the bill and I was NOT about to then start having them void the dinner check and start all over, because when I purchased the game cards for the kids, the cashier took the money and then forgot to give me my change, until I stood there and she realized it, because she was on the phone talking to someone asking about Dave and Buster's.. It really put a damper on the night for us, as it felt like we were discriminated against, and they can stand there and tell you what they want to tell you, but the bottom line is "NO SLEEVELESS SHIRTS ON MEN" The waitress was great, she couldn't apologize enough when this had nothing to do with her at all, her service was exceptional and when I asked at the beginning to speak to the manager she was prompt in relaying the message and getting him to the table.. I have worked in the food industry for 25 years, my family owned a restaurant and this is NOT the manner in which to deal with guests, it was disgusting and rude and then to add insult to injury now you throw some free game cards to guests.. I was NOT looking for anything other than them following the policy the manager and general manager kept spewing, the policy that they had to follow that was put to them from the Town was that there were to be NO SLEEVELESS SHIRTS on men, BUT whether or not Dave and Buster's or the management staff at this location has decided to amend what the town wanted and allow "sleeveless team shirts" is NOT any guests problem, they either enforce it across the board or not at all!!!!! will NOT be going back to Dave and Buster's anytime soon!!!!!!!!!!!!!!!! and I will be following up with the corporate office, but again they too more than likely have the same attitude as the manager and general manager have "they don't care whether a guest come's back or not"

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