999 Lake Dr. Issaquah, WA 98027
(425)313-8100
Reviews For Costco Corporate Office
Disappointed  | 5/8/12 |
| You discontinued Atta Boy dog food months ago. Same with the big cans of ketchup. What is wrong with you? You should re-order/re-stock these items. | |
| Cart Crew Employee | 5/8/12 |
| So as stated i work on the cart crew outside and i am a permanent closer. Sometimes we finish our job early and the supervisor will make us do something inside like stocking shelves. It sucks that were doing someone else's job but we don't complain because if we are scheduled until 10 and we finish early we have to stay our full shift. But today it was raining outside for most of the shift, and we still managed to finish 45minutes early because it was a slow Tuesday. When we went inside our supervisor said the manager wants us to go stock in the freezer. I told them politely that i will not because i am soaking wet and being put in the freezer for 45 minutes is surely unhealthy/dangerous. So the supervisor told me to go clean up the food isle, then they wrote me up for insubordination to stock the freezer. Are they allowed to write me up over this? Who should i talk to about this issue? | |
| Anna Knight | 5/11/12 |
| RE: Bowing to Muslim demands It has 'just' come to my attention that Costco has bowed to Muslim demands and now sell meat to meet Halal standards. I am extremely saddend to learn that, what I thought was a true American company, is not! As a result of this information, I shall now notify everyone I know who is a member of Costco, as am I, and believe they, like I, will cancel their membership. I AM AN AMERICAN! I DO NOT FAVOR ISLAM, NOR DO I WANT TO SHOP AT ANY INSTITUTION THAT CATERS TO MUSLIMS OR ISLAMIC DEMANDS. SINCE WHEN DO FOREIGNERS COME INTO AMERICA AND DEMAND - DEMAND THAT "WE AS AMERICANS" CHANGE OATER TO THEM? WHAT TYPE OF CEO IS SO WEAK THAT THEY WILL BEND TO THESE DEMANDS???? OR IS IT MONEY THAT MEANS MORE TO KEEP YOUR JOB, THAN THE AMERICAN CUSTOMER? AMERICAN PEOPLE? Anna D. Knight Rowlett, TX 75088 | |
| Costco crew 547 | 5/13/12 |
| I work at Costco 547 and found out we will be open on Canada's day. Can you explain why we are open when the web site said we will be closed? This isn't fair for us when we work 7 days a week till 11pm. This is a day to spend it with family and friend and not fair that we have to come in work till 11 pm. Why would Costco do that to us? This is a Canadian holiday and we are force to work? I am not the only one works at 547 is happy about this. It seem like we have no say anymore. All I can tell you we make less sales in our store then 535 and they have there staff leaves at 9 on the weekend. We had people call Hr with no help. We had Tracy from hr to come in and talk to the night merch staff. She came in and took off before they started. Why would a company treat us like this? If you treat us like this it show the company doesn't care about the staff at all. We all have lives outside of Coatco and it seems like upper mangers don't care about us. Cam is one of the worst director we've ever had in this warehouse. I am talking in behalf of part/ full times and some mangers that they know if we talk to Cam he doesn't care about us. if you treat us like this how do you except to say nothing when this hurts us all. Please help us this isn't fair how our lives are being treated. Please help the night crew at Costco All we ask is to come into work and enjoy ourselves, and also have a life outside of Costco please help us. Thank you Coatco 547 night crew | |
Christina Filler  | 5/15/12 |
| After receiving my May issue of The Costco Connection, I was interested to see an advertisement for luggage and luggage accessories on the Travel Smart page. However,I have not been able to find out which warehouse in my local area, Carlsbad,CA, sells the Samsonite Luggage Accessory Kit, Item #612142, nor the cost of this kit. Any assistance in tracking this item so that I can purchase it would be appreciated. I have always been very satisfied with all 3 stores in my area. Thank you | |
| David Seremba Sr. | 5/2/12 |
| Dear Sir or Madam, President of Costco HQ Subject: Financial Assistance for Deborah Heart & Cancer Foundation Center Message: Our Profile Proposal for Financial Assistance: Because of the many victims, we have seen and head of we can’t wait for more and more deaths of our beloved ones who die daily in our neighborhoods. We of the “ Inter-Faith Aid Ministry International, Inc.; together with you and your Organization, must stand-up now with a loud voice crying for help to start doing something to save a ransoms life of our Brothers and Sisters. We now invite our Beloved: “The Well Wishers Generous People,” to come up and assist us with the (Seed Money-Start-up of- $ 2.Million) “OUR INVITATIONS” Will go to:President of Costco Stores HQ, and Clinicians, Practitioners, Government agencies and NGO's, Patient-Care Providers and Advocates, Researchers as well as the Behavioral Scientists-to come in Partnership with the “Inter-Faith Aid Ministry International, Inc.: of Marietta Georgia State-USA: in which any one can invest some Money (Our First Priority is the need of $ 2, Million, which will enable us acquire the Open Land comprising of 4 Square Acres; with two good building built there on, which we can get started with as our consulting Office and Clinic, while we raise more Money to construct our Main building as per our above Proposed New and unique facility Model, for establishment of our proposed “{Deborah Heart & Cancer Care Foundation Center (DH&CCFC) in Marietta City of Georgia-USA}-Projected to cost $ 25.5Million}” Visit:www.inter-faithaidministryinternational.yolasite.com | |
Ina E. Stankiewicz  | 5/2/12 |
| Here is my story - There is an item made by Kirkland which is LASAGNA- BEEF AND SAUSAGE, TWO TRAYS TO A PACKAGE. DELICIOUS. a FRIEND OF MINE TRAVEL A LONG DISTANCE TO A Costco store in Wayne, N.J. to get the lasagna trays....we buy lots. Youor store i Hackenssack, N.J. and Spring Valley neverr carry them. WHY. Today we called the Wayne store and spoke to a manager and asked if they were in and answer was yes. When arriving after a long drive, the answer was no....they made a mistake. Why is this item so hard to get as compared to the regular lasagna which has such a large tray and is beef only. The other one has two trays and works fine for families. Would appreciate an answer. | |
| lindsy | 5/2/12 |
| just an advise for people who falls at costco or any other company. Almost every cell phone has a camera, make sure to take pictures inmediatelly, and also make sure that an accident report is filed: this are big corporations and the people who handle their legal matters are abusive sharks who will blame everything on you for your accident just to save the company miserable 100 dlls. If your accident is serious get a lawyer inmediatelly. One of the reason the this corporation pay so much money on law suits is because of the people they hire to handle their legal matters like Gallager & Basset costco's legal team. I repeat take pictures the same instant because as soon as you leave the store they will rearrange the set-ups, clean up whatever caused the accident then a few days later someone will contact you on the phone and practically blame u for cracking your head open bleed like a pig bruises all over your body. It happened to my mother at costco, needless to say I was furious but my mother refused to get a lawyer so my hands were tied. I still have the pictures of the stitches she got on her forehead, bruises all over her right side but she says "God will take care of it" I am not a religious person and I would love to take care of my self for respect to my mother didn't move a finger. It is a lady in particular at Gallager & Basset (costco) she is a disrespectful bully | |
| Costco G | 4/29/12 |
| To the Employee from the Boca location. Its sad that there are people like you working for Costco. First, the company has an open door policy, if you really had a valid complaint, the Atlanta office would address it. If your complaint is an opinion that doesn't match the intention of the handbook. Then there is your answer. Your opinion is just an opinion. To be fair, you obviously are not not working with the management because you are here trying to taint the reputation of a good company and it's management. No, your best efforts are writing stupid remarks, malicious gossip, and slanting the truth. If you think your location is SO BAD, go work for somebody else. OR, maybe you should try being someone supportive in the location to help management. I have seen Jackie's notes from her employee meetings and I am sure she did everything to help her staff. You, on the other hand I have no doubt were someone who enjoyed spreading discontent among their fellow coworkers. I could guess that if you did leave, allot of your coworkers would be better off with not having to listen your daily rhetoric complaining. | |
| Seri M. | 5/1/12 |
| Costco always tries to put my stuff in the person who came before me's cart. Gross! Why is there such attention paid to antibacterial wipes at the front door, and then all of that logic is thrown out the window when at the check out stand? I have to be uncomfortable and point out that I want the same cart I brought with me to the check stand. I do not want the little boy's sniffle germs from the customer who came to the check out stand before me. (He was a cute little boy, but why do I have to get his cold?!) Everybody needs to take notice and refuse the germs! Having said that, I understand that many people could care less. But, for those of us who get sick easily, we have to care about that kind of stuff. | |
| Costco G | 5/1/12 |
| Hey Costco sucks, let's get some things straight. You're lucky to have such a good job quit complaining. There are so many people who would kill for your job it just sounds like your ungrateful. Secondly it's a job. You do your best and go home. Quit worrying about everyone and everything else. They do not sign your check so keep your head up kid!! I don't suck up. I stand up for what I believe in. I have everything I need and they dont know who I am anyway. So I guess lastly if you're so unhappy because your managers do the best they can to impress their bosses.....quit. There are many unemployed people who would clock in happily and do your job. On a side note. When you have company coming into town, do you straighten up your house? Well maybe thats the same mentality that you see at your warehouse. It's called respect. | |
| Costco sucks | 4/15/12 |
| @Costco G have little more respect for yourself bagface, sucking up on the corporate page is not gonna get u a promotion at Costco, its ppl like you who makes working at Costco aggravating as hell and oh yea question for you, are you mad? You better be glad ppl come on here to voice their opinions so u can make Costco a better place bc u sure as hell didnt build it yourself. Now thats off my chest, I am a employee from the Boca store and ima tell u,I dont care what noone says the managers stick up for one another to cover their tails, they act as like they are some type of secret service or something, the managers hardly work and when they do its only when their is bout to be a walk and they are about to get their tails chopped off. Listen to this THEY DO NOT FOLLOW THE HANDBOOK THERE. When someone is starting to see the downsides of things and you start to point things out, it gets shoved back in your face like you are the reason or the problem why the entire department or store is doing bad, Long story short, Boca Costco needs a makeover like starting with the head all the way down. | |
| Mike Lavin | 4/11/12 |
| In what has for many years been a great relationship, I must tell you of a horrible experience I would not wish on my worst enemy. I thought is was time to reprice my insurance (home & auto). I went to my trusty Costco website and filled in the info to get a quote from Costco. Apparently this is just a lead service where Costco sends out all of your information (some very personal) to many many companies. Literally, within seconds of hitting the submit key my phone started ringing and my email inbox began to be bombarded with insurance solicitations. I answered the first call that came in and spent over 30 minutes on the phone repeating all the info I had input. When I hung up and saw all the voice mails and emails I realized I had really been screwed. The solicitations went on for months. There were easily 20-25 companies pursuing me. I spoke with some and asked to be taken off their list. I emailed some and asked to be taken off their list. Finally, after about four months the soliciations died down to a trickle. But then, around April 1st. It all started again. Somehow my name and info was sent out again for every friggen insurance agent in the known world to harrass me. I am again being bombarded by phone calls, emails and now even text messages. I can't get it to stop. Hey Sinegal or Jelinek I dare you to put yourself through this process. I really can't believe Costco does this do its members. I truely feel like I have been violated. It would have been easier to clear my name from identity theft than to get through this mess. | |
| John | 4/12/12 |
| Whatever you do, DON'T order checks from Costco online!!! Worst experience ever in attempting to order business checks. Got the order wrong first time. Spoke with Customer Service for online orders, who promised corrections. Second order came WITHOUT all of those corrections!! PLUS, no deposit slips. Customer service says those have to be ordered separately, yet there is no such place to order them. In my 39 years of business, I have never had a check order come from a check printer without deposit slips, yet these guys wouldn't supply them without more money!!! What a bunch of incompetents in that check printing organization. Disgusting. | |
| Jeff M | 4/3/12 |
| I am very upset at Costco, I believe someone at a Costco Store was trying to steal my credit info from my AMEX card. I rarely use this card and when i do i use it ONLY at Costco. I used this card at the Hayward store a couple weeks ago, then about a week later, I was notifed that someone had ordered a new card from my account and sent it to a address in Hayward CA (I dont live near there). Now the only way a new credit card can be ordered is to contact AMEX with a CC number and answer some security question (which is usually questions that would be availble in my Costo membership info). I called Costco Headquarters, intending to make them aware of what had almost happened to me, and got shuffled from person to person and nobody wanted to listen. I'm very upset that possibly someone from within a Costco store can be stealing CC info and nobody at the headquarters seemed to want listen. | |
| Marylyn Colonnetta | 3/30/12 |
| I am not an employee but a loyal shopper. The service is getting so poooooor at the Gessner Rd. Store in Houston, TX. I have to make several trips to the pharmacy dept just to get on prescription. Costco is not like Walgreens and CVS neighborhood friendly so we have to make special trips. My last two times they were at of my medications so after standing in looooong lines I was told I would have to come back the next day. Today was a true experience!!!!!!!!!!!!! First it toooook forever for one lady to check out then when the next customer went to the check out his doctor never confirmed his prescription--instead of waiting on me--she closed down the department-to wait while the pharmacist filled a prescription for three pills. THEEEEEEEN I WENT TO BUY SOME DUNGENESS CRABS-I WAITED FOR THE MAN TO FILL THE ORDER IN FRONT OF ME. aBOUT A TEN MINUTE WAIT. A MAN WALKED UP JUST AS THE ORDER WAS FINISHED AND HE WAITED ON HIM FIRST. dOES cOSTCO DISCRIMINATE AGAINST WOMEN.????????????????? | |
| WORST COSTCO EVER!! | 3/19/12 |
| Albuquerque, NM. Worst costco's ever!!! I am a former employee but remain a member. I would shop somewhere else (different building) but there are only 3 costco's in the whole state of New Mexico (all in albuquerque) and everybody knows each other. There is so much gossip and backstabbing among employees. I think Corporate needs to come in and clean house. These buildings are ran like and employees work like they are still union buildings. Albuquerque is not that big of a city so everybody that works there all grew up and went to school together, so everybody knows each others dirt, adds to it and spreads it like an epidemic. And I dont just mean the employees, its also the upper management, they are so NOT management material. I transfered in from a different state (10 years of employment) into albuquerque (5 years employment). My first 10 years was awesome, I was never written up or pulled into the office, I was a dedicated employee who recieved employee of the month, twice, and was eventually promoted to supervisor in my department. I tansferred to Albuquerque (big mistake on my part) cause the cost of living was cheaper and I bought a brand new 1500 sq. ft. house for $125,000 (where else can u do that?) At the albuquerque building I was written-up 3 times and pulled into the office twice. My work ethic and attitude never changed when I transferred in. With 15 years of employment, topped out at $21/Hr. and full time do u think I just quit for no reason. And trust me, I took the appropriate steps to report issues (even went over my direct managers head) but nothing ever or will ever change here. They just don't like people from out of state or if u dont want to be a part of their cliques. To all costco employees that are thinking about transffering into Albuquerque, my advise to u is......DONT DO IT!!! I still think Costco is a great company to work for and the members are great, just not the albuquerque buildings. Im not the only "out of state transferred employee" that thinks this way, I still know an employee and even a manager who transferred in and they hate it here. This review is solely about the albuquerque buildings and most of it's employees, not directly intended towards Costco as a company or it's members. If given the chance, I would work for Costco again just not in Albuquerque. Sorry this review is so long, but all this needs to be put out there to save the sanity of those thinking about transferring to albuquerque. | |
| MJ | 3/6/12 |
| I'm not much different than AMY I've worked at my store nearly 8 years. Jan4th I hurt myself in my department. I continued to work with a brace On Jan 11th I requested Mar 7th and the 15th off for my birthday and wedding anniversary. It was approved. I've been dealing with breast cancer and was ordered to have follow up tests on Mar 9th that also was approved. Yesterday, my 1st day back in my department my boss tells me he can't give me the birthday off which I had planned since Jan. So what is it about management when someone truly enjoys their job why do they disreguard seniority and purposely pick and choose. The handbook should be toilet paper if it is not written to be true fact. I am high seniority in my department yet I'm being forced to close when there are many others under me. I put in for 6 days vacation April 1-6 there was nothing in the book yet my boss denied mine saying his was approved. When I questioned him he said in the days I last opened that there wasn't enough product available ( I had a brace on for 10 days and 5 lb restrictions) he didn't say anything till I questioned this? Does anyone in authority read these or even care? It's very discouraging that this great company doesn't seem to worry about this. Thanks for letting me vent | |
| AMY | 3/3/12 |
| Costco as a company is not too bad, the benefits are ok, the paycheck is not too bad either if you compare it with other jobs. But my problem are the managers, I think they should be retrained. Harrasing your employees won't make them work any harder. Just because I don't want to pressure members to get their extended services or to switch to executive membership. I want to be able to work in my department as a full time status. A week ago one of the managers said that there will be a full time position and that I should apply for it, well guess what 2 days later they posted 2 part time position jobs in my department. When I went to ask about the full time position I was told that they are thinking from a bussiness point of view and if I want a full time position I should apply in a different department. Now every week there's another manager trying to force me to leave the department. I get a lot of members appreciations, sice I've worked here I called in once in two years, I'm always on time so I don't understand what is there problem. Just because I refuse to force members? Where is the work ethic, and treating your employees right??? I love my job, but I don't like the managers. And honestly I wonder how much is actualy coming from the main company and how much is just the store managers. They must be getting bonusses otherwise there is no explanation why they are treating people the way they are.. | |
| Victim of Paradise Candles of Hawaii | 2/23/12 |
| Paradise Candles of Hawaii does a Costco Roadshow. Aside from the poor quality of the product, the management is, in my experience, unprofessional and unethical. They identify their "employees" as "independent contractors" when they are not, they often work them 12 consecutive days, at 11.5 hours per day, with no scheduled breaks. And, the married, male owner of the company has been described by many as "creepy". Specifically, a female independent contractor who is employed by the company feels burdened by his unwelcome "flirtations". There is also some concern over timely payment for work done. Paradise Candles often states, "the check is in the mail", when it isn't. They also ignore emails from those they employ when requests for payment, or pertinent information, are made. And, no. The candles aren't made in Hawaii. | |
| Gayle McDonald | 2/18/12 |
| Why has Costco Medford Oregon stopped selling Green Envy Daily Detox ? item # 301852 I have purchased this organic produce for the past two years, always buying four or five 32 oz. containers. I guess I will have to start buying Green Envy from another store, since Costco has discontinued this product. I won't be without it for my health and my childrens health. What a shame. You still sell some Acui Berry juice made by the same Agro Lab. Looks similiar container, but not at all the Daily Detox. Why did Costco discontinu the Daily Detox Green Envy ??? Sad, Coscto Member | |
| Ann Thomas | 2/17/12 |
| I received a notice in my email, that Costco was now stocking and selling "Halal meat"? Is this true? As a member of Costco I am disappointed that a quality store such as yours would sell this type of meat that I consider unsanitary. According to the information I received a lot of the meats are labeled "Organic" instead of clearly marked Halal. It also states that Halal kill plants are constantly being cited and shut down by the USDA for horrific infractions. Most of these plants are in Michigan and upstate New York. If you are selling Halal meats please let me know, as I will discontinue buying any meat at all from Costco. Thank you! | |
| Sheila | 2/14/12 |
| I just no that I was verbally attacted by a manager in the clarkston store not saying I am totally inacent but for a man to chase 2 ladies amd a baby out of a store totally unprofesional and for his boss to say it is ok qell it isn't. I use to spend pn average 10000 dollars a yr there now walmart will get my money | |
| Costco G | 2/12/12 |
| All you complainers shut up!! Good lord you hate working there. SO QUIT and SHUT YOUR FACE!! Wahh. The product was no good. RETURN IT. Doesn't Costco take care of that better then Anyone else!! The store looks the same wahh USE YOUR IMAGINATION. Pretend you at Wal-Mart then you'll realize the quality. I fell and their evil! There's two sides to every story. But you know there's so many people out there that pull bullshit scams like that everyday how can it be decifered? All I can say is people dont appreciate shit they have till it's gone. Costco is a great place to work for and to shop. Show it some love. Quit hatin'!! | |
| Tom & Roselle Bailey | 2/11/12 |
| If it weren't for the quick thinking and fast acting of three managers from Costco Fountain Valley CA. Tom would have had a fatal heart attack at the gas pumps at Costco. Quick action of a passerby off-duty paramedic Josh Dean and the Tire Manager Randy Banda, giving CPR and Front Manager Elie ElAssal using Costco's AED(defibulator)and Mike Escedy Store Manager Tom Bailey would not have survivied the heart attack. Costco cares, Mike Escedy called the hospital several times to check on his progress. These gentlemen acts of heroism will remain in our hearts forever. Thanks to them...life has gone on for Tom Bailey. | |
| Graham Baker | 2/10/12 |
| it's a sad day when I visited my local Costco store in Aurburn Hills Michigan . The whole of the store centre was packed with nasty Vietnam and chinese indoor and outdoor furniture. Have the owners of Costco got no shame? This is America you can surely find USA companys to manufacture these products. I now view Costco as the new Wallmart, I sincerly hope they see the light and stock USA Products in the future just like they had to do in England | |
| Bonnire | 2/8/12 |
| PLEASE, PLEASE TELL US WHEN WE WILL BE LUCKY TO HAVE A COSTCO IN THE BUFFALO, NEW YORK AREA..WILL I LIVE TO 100 BEFORE WE MEET, LET US KNOW....... | |
| | 2/7/12 |
| Costo needs to do a better job of keeping their floor clean in the food court area. They only have one person assigned to do the floor checks of the entire warehouse and parking lots. Know that if you fall on something in Costco they will not pay for any of your medical costs, you will be forced to get an attorney and they will destroy evidence, lie and cheat to make sure that they can shirk their responsibility. The corporate attorney I went up against was unethical and nasty -- I imagine that is why Costco hires them. They did not even offer to pay for my medical expenses -- and I don't have medical insurance. The food court where I fell is always a mess and the people that clean that floors do not even acknowledge that food or liquid on the floor is a hazard. They say the only reason that they clean up debris is for aesthetic purposes. Even though they have video cameras all over the store, they refused to produce any video of my incident. I had to endure painful surgery and recuperation and the attorney had the audacity to insinuate that I was at fault for slipping and falling on something on their floor. And I am not the only one who has suffered -- it is Costco's company policy to minimize and to not pay EVER for accidents incurred on their property. At the very least Costco should educate their team members that food debris and/ or liquids are a hazard on the floor and that they should be cleaned up for safety reasons which should be more important than aesthetics. Shame on you Costco. | |
| JOKE | 2/1/12 |
Costco slave I agree with you...the management are a joke...I worked for costco for a 90 day probation..was let go today (on my 70th week) for not reaching targets...wtf the women was never in the department so how could she of jude me..I got all my work done on time and even helped other people...she just disliked me because I'm quiet but didn't need to have speaking stills seen as I was locked away in the back all day..no team spirit..the place is a joke!!!!!!!!...might I add un hygienic as well..cakes with mold on!!!...if I was costco I would sack the evil bitch but hey...she's been there 16 years so she knows better NOT they need to look at how may employees have left because of her!!!!..they need to pull there fingers out there arses and sort there management team out!!..And CA-costco if I were on as much money costco throw at yas I wouldn't quit...your obviously lucky and have a good management....they were just calling management not costco!! | |
| Shawn | 1/24/12 |
| Love the Roseville Store. I always see the same workers and this shows me a lot about working there with the low turn over. Never had a problem parking except on holidays. A little walk never hurt me. I have my favorite spot near the cart return. Miss the big can of clams you used to carry. My boys always loved the chowder. Love the lemon juice and chicken stock. Just love the store! | |
| D.Giacomo | 1/23/12 |
| I think that your Manassas,Virginia store needs some retraining. Last week when I was checking out the checker and her helper were both speaking Spanish. They are working in the USA not Mexico. If they want to speak another toung then they should do it at home not in the store, it is rude, if they don't want the coustomers to know what they are talking about then they dont need to talk about it while working with the coustomers. | |
| stewart orvik | 1/17/12 |
| I walk with a cane and, finally, began to use the electric shopping carts, which work great. I was wondering who makes them, as I have a few hundred thousand sitting around and they seem like a good investment. BTW, someone thought to install these helpful carts, without the Gov. getting involved, and spending taxpayer's money, How can this be? | |
| stewart | 1/17/12 |
| What a bunch of whining, insipid, jerks, you of the younger generation are turning out to be. You wont, and don't, work and, if you do, want what your manager is making, the second week on the job. The "Gimme" generation for sure... Wall Street should have invited you into their vaults then closed the door for a day, then repeat, and repeat... | |
| eve soper | 1/14/12 |
| Why is costco not selling cigarettes anymore in the Santa Cruz location? I realize not everyone likes it but some people still smoke and I am one of them. Who made that decision? | |
| CA-COSTCO | 1/11/12 |
| CostcoSlave- get a life! If you hate working for Costco so much, QUIT! I've been employed with Costco almost ten years and they are such a GREAT company to work for. Great managment staff, great employees, great pay, great benefits, and great members who pay to shop with us. Ur managers probably get on u alot for talking because you probably TALK too much. Remember, when we are working on the clock, we have to limit our chit chat. It is rude to your members when you are caught up in idle chatter with your co-workers. We are helping our members and therefore, we have to provide "great member service" and acknowledge they are there (they do pay to shop with us). So like i said, if you hate it so much- QUIT! There are ALOT of people out there who would love to fill ur position!!! | |
| Talia | 1/11/12 |
| Hello! I actually just have a compliment and don't know where to send it. I have made it a point this New Years to give compliments to those who truly deserve it. I was in the Signal hill Costco of Long Beach California that my boyfriend and I shop there weekly to every two weeks. We love it. I've seen this cashier Carlos ( a tall African American) and Tracy (a blonde woman) many times and I have had nothing but exceptional service and I think they should be rewarded for being so friendly and helpful to all the overwhelming amounts of people who shop there everyday! I'd really like to see that they a recognized for their constant hard work and great attitudes which is so much more than I can say for a lot of people in customer service. Thank you! -Talia | |
| annonymous | 1/11/12 |
| Extremely dissapointed. Rude customer service.Pressuring to become executive member and when I declined was told I am foolish.Supervisors have no clue how to handle a situation when a customer got injured in the store. will never go there again | |
| costco slave | 1/6/12 |
| Costco is a hell hole to work for. The management is just awful to their employees. The costco I work at we are not allowed to talk to each other while working if we do we are told to stop talking your on the clock. This place has no respect for their emplyees its like being in a jail . Also if we have to use the restroom during work we get 3 minutes otherwise we get a lecture or a possible write up. Treat your employees with respect if not they will not want to work hard for you. TN | |
| Nick | 1/6/12 |
| I've been a satisfied Costco member for a very long time. I have one big problem. I live in a condo and own a smaller car. Today I saw some bedroom furniture in the warehouse but I have no way to get the items to my place. Why don't you have a local door drop off service available for larger Items that won't fit in car trunks or small SUVs. I am sure I am not the only customer that has this problem. | |
| wholesalestar | 1/3/12 |
| very poor service on line sales,i ordered 5 items in november 2011 order was never shipped,then i got 1 item in december,then got 2 more items in january 2012 so far i got 3 out of 5 in over a month. emailed and no explanation of what is going on, i think costco on line sucks. bad service i will cancel my membership. | |
| Yvonne Washington | 12/30/11 |
| I live in Miami Florida, and I was informed by one of the educators at my school that Costco now have a National program in Miami Dade County for educators. I wanted to join this program and was referred to speak with Jeri who was over customers relations at the Coscto on S.W. 120 street and S.W. 137 th Ave. I was informed that since I was a member before the program was implemented I could not join. I did not renew my membership and left the store. I also hold a membership at BJ store so I will shop there.It should all be about customer relations and I don't think I was asking for too much, if she didnt know the code Jeri could of called her supervisor or been a little more interested in my concerns. | |
| Frazer Mann | 12/22/11 |
| I recently purchase a jar of MaraNatha almond butter from a Costco south of Portland. I'm an almond butter lover and therefore I was excited about getting a large jar at a great price, but this stuff is so bad I have to through it in the trash. I hope Costco management reads these emails because they need to find another brand. Costco buyers usually find good quality merchandise and sell at a great price, but this product should not be sold at Costco or any other store. I've purchased Maranatha almond butter before and didn't care for it but thought, hey if it's from Costco, it has to be good. The jar I bought tasted stale almost rancid. I suggest Costco buyers look into "Kettle" brand. It's more expensive but good quality. | |
| D. L. | 12/16/11 |
| Costco, You really need to re-arrange you store better. It has looked like this for 20 years now. Also whenever I have to leave the store after checkout, I feel like I am being interrogated by Natzi's. Are you guys American or are you Socialists or Communists? There has got to be q better way to feel freedom whenever a customer leaves your store. Make some improvements!!! | |
| Judy Zappettini | 12/16/11 |
| Went to Roseville Costco today....at least I tried. I have to drive about 50 miles one way, just to get there to not shop, no place to park...this is the 3rd time. I have to end up shopping elsewhere, don't want to but...its insanity. Because it is my 3rd time I am sure others go through this too....when are you going to build another Costco? I heard one might be going in Auburn Ca.???? Hopefully. | |
| John from monmouth nj | 12/17/11 |
| I love costco,i go to the ocean twp one in nj,i will say it again,costco is my fav store,BUT,i use to buy 3 cases a week of diet dr pepper,now they dont sell it,why?? And i also have writing down comment in the comment box for a year,i guess costco throws them away,i wanted to know why costco does not carry yoo hoo in cans,between that and diet dr pepper i would be buying them every week. | |
| Anonymous | 12/19/11 |
| I shopped at the Orland Pk, Il, costco on 12/18. After paying for our purchase my daughter and I headed for the exit where we handed the receipt to the person at the door. After going through every item on the receipt she suddenly exclaimed very loudly that we hadn't paid for 2 gallons of 2% milk. I was shocked considering the fact that once you approach the register your cart is taken from you, it becomes the responsibility of the cashier and the person helping them to ensure all items are scanned. And in my case there were two people going through my cart at the register. The amount of the milk was $3.68, I had spent $241.18. The receipt checker was now calling for help again in a very loud voice, saying that I hadn't paid for 2 gallons of milk, I felt like I was being accused of theft. A woman eventually came over, and again checked the receipt, I asked where I could pay, I had to follow her back to a register, and write another check; It was very embarressing for my daughter and I, since there were other customers in the area all staring at us. It wasn't the $3.68 that bothered me since I had expected to buy the milk. It was how the store handled it. This was poor customer service at it's worst. | |
| roman jablonski | 12/20/11 |
| I bought a tv online from costco, 4 months later it's broke, it's a piece of junk. The make of the tv is vierro, they stopped selling it online, they know it's a piece of junk. Because they have a 3 month policy, they won't let me return it, it's not that I am dissatisfied with the product, it broke after 4 months. I am now jumping through hoops trying to get the tv fixed, concierge service was of little help, they got me a phone number, I thought concierge service implied more than that. Bottom line is costco does not stand behind their product, it would seem a tv would last more than 4 months. I am now without a tv, listening to a corporate shill on the phone telling me about some 90 day policy,kiss my rear end costco. | |
| Robert Korb for Gail Korb | 12/20/11 |
| Your Costco Concierge service for customers who have purchased computers is exceptional. Raphael (badge #411083) was prompt in answering my call regarding installing a printer driver to a wireless network and remained patient and professional throughout. He even contacted Canon(Danny #2512)regarding the driver installation when the Acer notebook purchased at Costco was not recognizing a wireless printer on the network. This service is outstanding and I will not hesitate to purchase other products from Costco in the future. Thank you. | |
| Andree | 12/14/11 |
| I was buying POP Chips for the longest time, because they are my husbands favorite. I went to the store last Saturday, Dec 10th and they tell me they have been discontinued. WHY??????? Why would you discontinue a product that sells so well. PLEASE BRING THEM BACK. PLEASE, PLEASE PLEASE. | |
| an employee. | 12/9/11 |
| costco #65 favors and caters to part time and limited part time employees by giving early shifts and mid shifts, where senior and veteran employees have to close. the ones the ones without families, the ones without any seniority, the ones that will not be with the company in a year. this decision was made by the warehouse manager, that actually has a family but still tends to be able to get off work by 6:30pm every night. Why is it the veterans, who put in their time when they first started by closing 3 nights a week, but 10+ year employees are now working until 9-10 everyweek. granted it is one night a week, but where is the logic. if it is made to be fair, then where is the fairness when people 6 months - 2 years dont have any closing shifts a week. I am thankful to have a job... i am thankful for the benefits of costco, but not thankful for the hours. | |
James Patrick  | 12/9/11 |
| Noticed the last 3 times going to my Shelby Township Michigan Costco there wasn't any Crystal Light Lemonade in the box which makes 2 quarts at a time. There was those "on the go" packs. What gives? I've been buying in the bigger size ever since I got my membership. Without this product stocked in your store, my visits will decrease greatly. J. Patrick Macomb Township Michigan | |
| Dave Filipek | 12/3/11 |
| Hello Corporate Headquarters, A "Lowe's" store just closed in our town and my family and I were discussing what a great place it would be for a Costco's store! So many people from our town drive to Costco's about 20 minutes away but we'd LOVE a Costco's here. Any chance that could be looked into? Thanks! Dave Filipek | |
| Dave Filipek | 12/3/11 |
| To Costco, A "Lowe's" store just closed in our town. My family and I were discussing how great it would be if a Costco's opened in this empty space. Many people from our town drive about 20 minutes to the nearest Costco, but we'd LOVE a Costco closer. Any chance? Thank you. Dave Filipek Meriden, Connecticut 203 238 7655 | |
| steven kalousdian | 11/27/11 |
| I am very displeased with Costco's "A Decade of Cooking the Costco Way" book I received at my local store. The book was printed in China, I would like to know when corporate greed will end. Sure Costco saved money by producing the book in China but how many printers are out of a job in America. These were the same people who would spend there hard earned money at Costco. I own a printing company in Hauppauge New York. I employ 55 people. I will be canceling my corporate membership and will encourage my employees to do the same, we will do our shopping at BJ Wholesale club (they print in America). Even thou this will not impact Costco one bit someone has to start to bring jobs back the the country that made Costco a success. | |
| Erika | 11/21/11 |
| Did anyone eat samples at the Hawks Prairie Costco yesterday (Sunday, 11/20/2011) and get sick?? I ate 4 things: a slice of terriaki meatball, a chicken tortilla thing, a piece of pre-sliced white cheese, and a square chunk of another kind of cheese. Yes, obviously I wasn't interested in the actual product or I'd know what they were :) Anyway, woke up this morning feeling like there's a kung-fu fight happening in my gut. Just curious if ayone else got sick? | |
| Anonymous | 11/19/11 |
| Thank you, Jude, (11/13/2011) for your comments: DITTO! Unless my husband and I urgently need a prescription or other essential item, we avoid Costco on weekends like the proverbial plague because of the crowds. Now with the holidays,the aisles are narrower because of additional merchandise and the samples stations are adding to the congestion. Why doesn't Costco locate the samples stations in one section of the store? (And allow plenty of room.) And who needs to sample canned string beans or corn? Who doesn't know what oatmeal tastes like? Adding to the aggravation, the people doling out the samples don't keep the trays filled! If the product were constantly available, customers could help themselves and move on! Customers hover near the product they want to try and descend as soon as the server starts to dish up the product, and some of these servers take F O R E V E R to dish up a few samples. The desirable samples disappear and the wait for the next round is 6 to 10 minutes! What is the problem with providing adequate, continuously served samples for those who wish to try them? Yes, some customers (and employees) make their lunches from the samples, but don't you expect that? Customers who want to try a new product and find an empty tray with the server standing around and who say the next round will be available in 6 or ten minutes, don't understand or appreciate the value of my time...I won't wait. I hope other customers complain about the problem of the samples stations and their slow, inept servers. Costco's losing potential sales because of them. | |
| | 11/18/11 |
| The interview process is a bloody joke! Asked to go sit in the break room, waited 15 mins. Someone comes in an says "lets go sit in the food court and do this." really?? Yes, really and so we did....1st question out of the interviewers mouth, "do you have a problem communicating?" 2nd question. "define ethics, and I like details." 3rd question, "give me an ethical situation, and I like details." what a gas, this guy never looked up from the folder he was writing in, and when I was answering the questions, he made faces and then looked back down to write some more in pencil! Received a letter of of condolence saying they'd gone with someone else and the letter was "nice to have gotten aquainted with you, good luck in the future." signed by a female!! My interview was with a male! poor interview process, by a cocky dude in a polo who works in a warehouse. I'll remain a member and demand top notch service from this msp! | |
| Jude | 11/13/11 |
| I am a long time Costco customer and until recently have, for the most part, enjoyed my shopping experiences. Over the years, Costco has made a lot of money on me and my family. My issue is the ridiculous number of sample tables. There are so many samplers at the Hawks-Prairie, Washington store, concentrated at the end caps of the frozen foods section, that it is worth one's life to navigate the area. Obviously, Costco has no control over their numerous rude, thoughtless customers, but REALLY?? does each sample table need its own 35 gallon trash can sticking out in the aisle to further reduce needed space? With customers "parking" their over-sized carts in the middle of the aisles -- because apparently Armageddon is 2 days away and the samples are the very last shreds of food on the planet -- even pushing through one another, and it is no longer possible to actually shop! Don't for one minute believe that saying a polite "excuse me" in attempt to pass a blocked aisle will get you anywhere either ... you will receive a vicious dose from one of the people clawing their way to their last meal! I hate to even contemplate what will happen if there is ever a fire or other problem that impacts public safety. Having said that, I wonder whether the fire marshal would be interested in hearing about this ridiculous situation. Things that make you go, "hmmm." | |
| Thomas toth | 11/1/11 |
| Called numerous times to The malboro Nj Costco facility Tire dept@ 732 617 4340 no answer, Called the admin office the store, lady Then switched me over to tire dept. No answer again, I did the exact again With the admin. Told her no one picking up The phone. She said hold on I will switch You again, ( which is now my fourth attempt) No answer. Guess I won't buy tires at Costco , Membership will not be renewed either, SAMs club here is come... | |
| john walker | 11/1/11 |
| costco sucks. bad attitude, poor value when membership fees are considered, etc. Think about it, do they really need to check my i.d. to allow me go in? Oh hell no! And when they check my reciept going out are they really checking all that well to see if I have stolen something? God Damn! costco sucks. | |
| Ann fogarty | 11/1/11 |
| In just a few days, it will be the fourth anniversary of my father's death. I will never forget that a Costco clerk came to his viewing and handed us a card with personal messages from the store he so loved. It was a beautiful gesture that moved me more than anything else. | |
| PIUS EVANS | 10/29/11 |
| Dear Friend, I am contacting you to assist me in transferring the sum of $7.5 million dollars into your personal bank account. This will be for the benefit of both of us. This is a genuine business transaction only I cannot operate it alone without using a Foreigner according to the laws guiding my bank, that is why i am contacting you in this manner to help me stand before my bank as the beneficiary to claim this fund into your bank account, for assisting me to actualize this better opportunity, you will be entitled to have 30% from the total fund while 70% will be for me, as a matter of fact, what i need is your maximum cooperation and to provide a valid bank account where my bank will transfer this money for the benefit of you and I. By indicating your interest on assurance of trust I will send you the full details and how this business will be executed. PLEASE RELY HERE[ evansp100@yahoo.com ] for privacy and confidentiality. forward your interest straight to my email address and endeavour to send your rivate email address to me for more details. Most importantly, please I will advise you to keep this business proposal as a top secret between you and me. Or delete it immediately in your email box if you are not interested in this fund transaction business. Your urgent response to this mail will be highly appreciated. Best regards, Mr. T.P.MENNG | |
| Angelo zafarino/ anne Galietti | 10/27/11 |
| Just a word about my disappointment with Costco: we needed a couple things this past Monday, so we went to the Costco in Clifton, nj, within 2 minutes of entering the store, walking down the main isle, my wife by my side, when she suddenly slips on some little object laying on the floor, and ends up on the ground in a twisted forward position! It took about 2 minutes for an employee to show up, who intern called a manager. While with us the employee inspected the floor and saw what appeared like some type of food, and a small six inch wet spot! We filed an incident report, I ran around got a few items, at the time my wife was in pain but not so bad as to immediately go to an emergency room. We slowly made our way out the store, and as my wife was walking, realized the pain in her ankle, leg, hip, wrist, arms, neck, and shoulder, were starting to become more obvious. Still hoping she would be ok, she took a couple Tylenol and rested. The next morning, hardly able to get out of bed, she called her employer, and that morning we went to her doctor, not before calling Clifton Costco to find out about procedures in this situation, getting a women, who, by the way acted quite rude, proceeded to let me know, they couldn't tell me what to do, and it would be up to us. Our doctor after seeing multiple issues orders several series of X-rays, meds and physical therapy,not to mention not being able to return to work for several days. To cut to the chase, Costco Corp calls us and says because they keep their areas clean they cannot be responsible for what people put on the ground, and consequently cannot pay for any incurred bills etc. How shocking is that! I had no intention of seeking legal advice, but they are leaving us no choice! By the way, I've been a member for many years, and wouldn't have imagined this type action! | |
| Robert brown | 10/25/11 |
| We bought a house in Pembroke Pines FL on 7/8/2011 and went to Costco to order our CA Closet system for the 3 bedrooms because we would obtain the 10% of the before tax amount in a Costco Cash Card. On the 7/16/2011, the purchase order was prepared, on 7/21/2011, we used our American Express(Costco) card to paid the amount in full. In the first half of August 2011, our closets were installed and everybody was happy up to that point in time. As of the date of this complaint I still am fighting to get our Costco Cash Card for $400. I went through CA Closet, who told me to go to the store (who indicated I was the 2nd person today asking about the same thing), who told me to call Corporate office. I have been calling the Corporate Office since 10/13/2011. Each time I called they said they would help me ... each time nothing happened. On 10/24/2011, I called Corporate only to learn I need to call a Chris Hendrix the Buyer-Special Order Kiosk for Costco Wholesale. The Customer Service person I talked to agreed have me scan my information to her and she will discuss/forward my information to this Chris Hendrix. I would like the Corporate Office to find out why this Buyer is not doing his job. Costco Corporate needs to understand that they are seen as the face of this transaction with Costco and should ensure the Costco Cash Card issued with the promised discount shows up as timely as the advance payment they requested from us. | |
| Mary | 10/25/11 |
| why bother having company policy if the stores don't have to follow the rules? Don't highest seniority empoyees get shift preference does that include scheduling hours in order of seniority? Why do newer employees get more hours than high seniority workers? Looks like favoritism which we are told doesn't happen | |
| Dale | 10/18/11 |
| Why did you discontinue your Kirkland business shirts? I used to buy them for my sales team. I know other business owners that bought them for their sales force. They are great fitting, very durable and extremely affordable. Please reconsider. If they're taking up too much space in your stores, please consider making them available for web purchases. # 111809560135 | |
| Costco Toby Reply | 10/16/11 |
| Hi, Costco Toby. I am a manager at Costco and I wanted to read through these to get a good feel of what people are saying. Just letting you know that not all falls on deaf ears. | |
| Blair Patrick | 10/13/11 |
| WE HAVE BEEN ADVISED FROM ROUNDABOUT SOURCES THAT COSTCO DUES ARE GOING TO INCREASE IN THE NEAR FUTURE. MAYBE IF SO MUCH MONEY WASN'T BEING SPENT ON PROMOTION LIQUOR INIATIVES IN WASHINGTON STATE(ONE LAST YEAR THAT WAS DEFEATED BY THE VOTERS AND NOW A SECOND ONE THIS YEAR) THERE WOULDN'T BE A NEED FOR AN UNTIMELY INCREASE IN DUES IN AN ECONOMY WHERE FOLKS ARE ALREADY UNDER SERIOUS FINANCIAL STRAINS. | |
| Michelle Gotterba | 10/11/11 |
| In today's economy and with so many people unemployed (as I am), who could afford to pay the membership fees to join Costco? A few years ago I did have have a valid membership card and enjoyed shopping with your company, but I am unable to "enjoy" the shopping experience with your company anymore. Sorry I had to take my bussiness to Winco. | |
| Cale Mitchell | 10/11/11 |
| I worked a promotion at Costco in Mission Valley back in 2007. I was approached by a very rude customer and was as polite as I could possibly be... at first. Upon him telling me that the Genisoy product I was sampling tasted like garbage and that I should go get a job I told him that I was sorry he tried the sample. I suggested that he probably not try the sample next time especially if he was going to be rude to every product demonstrator in Costco. He took that as an insult and went up to the Costco Manager on hand, and with his wife (holding baby) told the Manager that I had told him to "Go F$%K himself" and that I had sworn at him repeatedly. Well, at the time I was working with two other staff members, one of them witnessing the entire encounter. But wouldn't you know it none of that mattered... I even asked the manager to take a look at the surveillance footage as the couple and their baby weren't even at my booth for more than 15 seconds. Without warning, cause or manners, the Store Manager walked up to our booth and told us ubruptly told us to take down the entire set-up and display and go home. This was a Sunday and it wasn't even noon. As a result, my team and Genisoy suffered serious consequences. It made me look like a terrible Manager (I was never hired again), it caused my team to go a full day without pay, and it was a humiliating experience for Genisoy who remains a great company to work for (I have no hard feelings toward them). The manager and his assistant were so utterly unprofessional that to this day it still bothers me. I never received an apology from anybody and when I went up to the store and attempted to explain myself, that I was a Christian and wouldn't just blatantly swear in public, I was laughed at. Literally. Shame on you Costco Mission Valley. SHAME ON YOU. | |
| Cale Mitchell | 10/11/11 |
| I worked a promotion at Costco in Mission Valley, CA back in 2007. I was approached by a very rude customer and was as polite as I could possibly be... at first. Upon him telling me that the Genisoy product I was sampling tasted like garbage and that I should go get a job I told him that I was sorry he tried the sample. I suggested that he probably not try the sample next time especially if he was going to be rude to every product demonstrator in Costco. He took that as an insult and went up to the Costco Manager on hand, and with his wife (holding baby) told the Manager that I had told him to "Go F$%K himself" and that I had sworn at him repeatedly. Well, at the time I was working with two other staff members, one of them witnessing the entire encounter. But wouldn't you know it none of that mattered... I even asked the manager to take a look at the surveillance footage as the couple and their baby weren't even at my booth for more than 15 seconds. Without warning, cause or manners, the Store Manager walked up to our booth and told us ubruptly told us to take down the entire set-up and display and go home. This was a Sunday and it wasn't even noon. As a result, my team and Genisoy suffered serious consequences. It made me look like a terrible Manager (I was never hired again), it caused my team to go a full day without pay, and it was a humiliating experience for Genisoy who remains a great company to work for (I have no hard feelings toward them). The manager and his assistant were so utterly unprofessional that to this day it still bothers me. I never received an apology from anybody and when I went up to the store and attempted to explain myself, that I was a Christian and wouldn't just blatantly swear in public, I was laughed at. Literally. Shame on you Costco CA Mission Valley. | |
| Costco toby | 10/11/11 |
| I understand leaving negitive feedback is much easier then leaving a good one, But as an employee of this place I encourage you to leave it all since management doesnt really care or read this anyways. The Portland Costco is an ill run establishment whos management agree's with its members in the fact that members pay a membership fee to treat it employees as slaves. the management spends more time, money and effort writing up employees then thanking them for the slave labor and work effort most of them provide. So you may think the employees have a bad attitude about what they do. but take the time to read and maybe hold a little respect for the people that actually do their jobs and what they put with on a daily basis... You and the micro managing supervisors and management that take all the credit for what the low wage employees provide and do!. | |
| Expatriot | 10/10/11 |
| Hi, I like many things about Costco but feel this is not a great time to inrease Executive Membership fees by 10% to $110. I upgraded to the Executive Memberhsip just to avoid and hide out from Costco's very annoyting "upsell" from the regular membership. I got so tired of them arguing with me about this membership's benefits at checkout while I was trying to make payment, put my bank card back in my wallet or write a check, secure groceries and get out of the way of the people behind me in line. I was about breaking even on the Exec Membership at $100...getting back about $50-60 per year and not using the higher benefits like check processing or insurance. So, my husband and I will be saying goodbye to Costco shortly. Thanks for raising our memberhsip fees during a serious Recession when many people are struggling financially! | |
| Peter & Wendy Kienle | 10/6/11 |
| It is our understanding that you are about to raise membership prices. This is not the time. We understand that prices increase in your operating expense, but this is not the time to add to the pain. I have been a customer since early 1980's. If you had some true American spirit you would lower the membership and take care of your devoted customers instead of hurting them financially, in these struggling times; especially those who are retired, like us, and on a fixed income. Please, take this into thought. | |
| Mrs. Henrico Virginia | 10/6/11 |
| Two weeks ago I taken a disable client to Costco to purchase some items when a very rude cashier put her hand in my face. The problem was my client was fighting the crowd and ask me to pay for her items with her American Express. The cashier was rude and ask where and who was she. I explain to her that she was the older lady sitting in tbe electric wheelchair by the doorwaiting on me. She explain that she needed to say something to her and yelled that she will process her order this time but next time she needs to say something to her Understandable, I ask did she want me to purchase the items and she flip out on me. I explain to this cashier Sharon or Stacy that I will bring her back over to her so she can proceed to do her job. She threw the cards at me. When me and my client arrive to finish our transaction, she didnt say anything to her. She continued to talk crazy and wave het hand wben talking I explain to this lady that she didnt have to use her hand gestures when talking to me. Today, October 6, 2011 me and my client gone back to Costco and did some shopping. While standing in line I see this cashier staring at me and telling other cashiers something. Me and my client was having lunch when a Costco employee of this cashier stop in front of us and given us a dirty look. When I left today I did take the time to stop and explain the entire situation to a FLOOR SUPERVISOR when I ask to speak to a MANAGER. Come to find out tbey are frie.ds. When I arrived home today, I called corporate office and the operator was rude as well. I overheard her entire conversation about someone running late to do the interview of the person sitting behind her and question a man on what did he eat for lunch........WOW.........When I said hello from being placed on hold, she hangs up the phone. Called back, a gentleman assist me with the information I need to file a complaint. | |
| Robert L. Auer | 10/4/11 |
| I have made three telephone calls to your corporate legal counsel seeking an address where I can serve a records subpoena. Each time I get her voice mail with a cheerful greeting telling me that she will "call me right back." Two weeks have passed with no call. Our company's products magically appeared in two of your Southern California stores and you will not even provide information or even the courtesy of a return telephone call. I am shocked at how unprofessional you folks act! One star might be one too many for your organization. | |
Frank  | 9/29/11 |
| I was asked by a couple of staff if I wanted to upgrade to an Executive Membership? I have been a Costco member for 17 years.Last year I was approached by two different staff members in regards to applying for an Executive Membership. They told me that they would check and see if I had spent enough money to qualify. They returned and told me that I did not qualify, as I had only spent $1000.00 dollars. Two other staff told me that that was wrong,as the previous check was only done for that particular day. I had spent $1000.00 that day but had spent over $14,000.00 that year to date. The staff told me that they would check into it and get back to me. I did not hear from them and upon a further inqiry two weeks later , was told that I had gone past the deadline for qualifying. When I tried to inquire further I was treated as an outcast who shouldn't bother them! I spent over $14,000.00 that year and received a "Bonus Cheque" in the mail for $52.00. I was also told that I was the longest standing Costco Member at that store. I feel that I have been ripped off by Costco, and am considering making my story available to the press for others to be wary! | |
| Jan Edwards | 9/26/11 |
| I live in Punta Gorda, FL, but drive to either Ft Myers store or to the Gulf Coast store to buy all my meats, etc. I entertain frequently and love the compliments when I serve my ribs, steaks, or chicken. Also, in 2006, my brother had a heart transplant. He loved bacon, but was told to never eat it. While he was visiting me, I asked him if he would like a piece of crispy bacon which had no fat and not a speck of grease dripping from it. He said yes, he would try it. Two weeks later after chatting with his doctor, a surgeon from Duke University, my brother was told go ahead and eat this bacon, but the next time, bring some back to me. It is the Kirklands fully cooked naturally wood smoked bacon by Hormel. Best bacon in this world. Try it! | |
| Kat | 8/11/11 |
| Unless your can prove to me that the lamb you import from Australia is NOT "halal," I will never, ever buy lamb in your store again! Here are two reasons: First, I dearly resent being deceived about the slaughter method of these animals. The method of halal slaughter does not stun the animals first, and the way the slaughter is done causes the animal great pain and suffering! Second, Allah=falsegod=idol, and I do NOT want to eat meat that has been sacrificed to idols! If you are the largest importer of Australian lamb in America, it would be very easy to tell the Australian Lamb Company that you will no longer buy halal meat. You think they want to lose a big contract like Costco? | |
| marge leben | 8/11/11 |
| Would like to know why you discontinued the cherry salad kit. It was really good, and I would like to see it back at Costco. | |
| C. Sheldon Lichter | 9/19/11 |
| I was surprised to see a Booth set up in the Canoga park, CA store trying to sell baskets supposedly made by hand by African women.The scam was, they where a Charity and the proceeds went to help African women.The baskets where machine made and the sales person had no L.A.City License to show what percent went to Charity or any I.D. to prove she worked for a Charity (salery or on commission)or in fact they where a Charity at all. | |
| Firefly | 9/19/11 |
| I am fron Seattle but visiting in Seoul Korea /What a place the Costoo in Seoul is purchased large box of grapefruit all off color rotten inside,Packages of lunch meat spoiled ,watermelon so over ripe was mush,Kirkland mixed nuts large container are and dark colored inside nuts taste and smell as old cooking oil . If you like hauling heavy items home then having to haul them back and stand in line this is your place to shop. If you only know English forget being informed by reading any such thing as Calories, sugar,fiber content . | |
| Buddy Smith | 8/18/11 |
| The Costco Store at 8 Mile Road & Haggerty Road in Livonia, Michigan has the worst Store Manager I have ever met. He is so arrogant. I asked him a question of where to find a certain product & he told me, "Do I look like a regular worker?" He continued to embarrass me in front of my family. Would love to have 5 minutes outside with this "ASSHOLE" | |
| Jeff | 8/24/11 |
| Have you ever purchased milk? Do you like Costco 1 gallon milk containers? Trying pouring out of them. Then pour out of the conventional plastic containers and see if there is a difference. The Costco containers are perfectly square at every dimension. Conventionals have a spout in the shape of a funnel. When Costco is first opened and poured, the milk gulps and belches out all over your counter, clothes, and floor. Only when you've used the first quart out(spilled it) will it pour. The reason is, air has to vent in the container to allow the milk out. The container shape won't allow this until a quart is removed. I've complained to the store and corporate many times, but they lie and say they are changing it. How long have I complained? FOUR years. Do I buy milk there? NO. Whoever engineered this container must have a square head themselves. | |
| MaryJane Charbonneau | 9/2/11 |
| I am a Costco member and i wanted to buy some healthy muffins at my local Costco warehouse. I asked in the bakery if they had any healthy muffins and was told NO. She also mentioned that she wish they did. I have a wonderful, tasty and healthy muffin recipe that my family has used for years. Everyone, including children love them. I use mostly Costco products to make these. Would you be interested in this new product? Please contact me mjcharby2@hotmail.com | |
| Peter H. | 9/11/11 |
| I was employeed with costco pharmacy for about 3 months and I had a good and bad experiences. The management then terminated me after 90 days for check that got rejected. I feel like they mistreated me after working hard trying to improve my work habits but you can get terminated for any reason and i feel that was unethical. I do agree Costco pays you well but to me is an old-fashioned company. But wish they would upgrade their pharmacy computer system "CONDOR" which is horrible!! Every other pharmacy chain had an upgrade at some point but not Costco which is sad. That's why Costco Pharmacies make mistakes daily. I also two of my co-workers that worked there for more then 5 years actually mistreated me in a way they felt jealousy of my personality and i felt there was a tension going between us and intimidated. Actually the members complained as well that they got nasty attitude service which i don't understand why they shouldn't get terminated for that. The place where I worked at there's alot of Spanish speaking employees which i feel like minority. | |
| Puzzled Customer | 9/5/11 |
| I've been going to Costco for years and have been a very happy customer. But recently I went to their tire department to get new tires and the employee there reeked of PURE POT and his eyes were glowing red! The smell of tires was obviously there, but I don't understand how his supervisor and fellow employees didn't notice! | |
| steven torba | 9/8/11 |
| i love your store i spend lots of money there.every thing i buy is great! if its not up to my expectation i bring it back with no problem.i want you in pinetop az or showlow.people that complain about your store complain about all stores.let them go to sams club they deserve it thank you | |
| SANDY ALLEN | 7/6/11 |
| I don't know who to contact regarding donations. South Antelope Valley Emergency Services (SAVES) HELPS LOW INCOME PEOPLE IN NEED BY PROVIDING FOOD, SENIOR PROGRAMS BHACK TO SCHOOL SUPPLIES , HOLIDAY BAKETS AND MUCH MORE. We would like to provide our families and seniors in need food baskets for Thanksgiving and Christmas, We are looking for help with donations for any number of items such as Frozen turkeys, stuffing, pies, margarine, rolls, chicken broth, canned hams, anything that we can fill a basket with. We are located in the antelope Valley, Palmdale, California. SAVES address is 37925 Sierra Hwy, suite H, Palmdale, Ca 93550, phone is (661) 267-5191 or you may contact Any Manzo at (323) 314-0265 for additional information. We would like to fill approximately 100 baskets each holiday. If you could donate anything at all, it would be much appreciated. Please adivse if there is anything you would need from us inorder to help us. My email address is sandymaeallen@yahoo.com. Thank you for your consideration. Sandy Allen SAVES Palmdale, Ca 93550 | |
| quiet | 7/6/11 |
| why doesnt costco offer their door people stools? it must be hard standing there all day. | |
| mom | 7/8/11 |
| I have never has a problem with costco , but sad to say I must leave costco and take my business to sams club bucause of costcos affiliation with costco ameriprise.if they stop selling ameriprise ill be back !!! | |
| chris | 7/14/11 |
| I am in Lacey Washington, My complaint is very little compared to some. Here it is- at the check out and asked if anything was on the coupons? The man at the register told me that they can not do that any more and told me to bring in my coupon book next time. NICE CUSTOMER SERVICE! When they are able to do it every time before and after. how hard is it ? take the hand held scanner and scan the bar code at the register (lazy!). Then when I was leaving a lady stopped me and asked me to up grade my membership as she is showing me my personal information and how much I could have saved. What the HELL!Now they are solicitors? and badgering customers ? Love the food stands! | |
| Priya | 7/20/11 |
| Cashier named Patrick, at the Hayward branch in California , is really rude and Costco should remove such people........ | |
| WILLIAM DAVIS MEMBER OF ADA | 8/4/11 |
| HELLO COSTCO ; WHEN WILL THE NEW SUPER COSTCO IN SAN MARCOS , CALIFORNIA 92078 BE GETTING MORE ELECTRIC RIDING CARTS FOR YOUR DISABLED CUSTOMERS !??????? THE OLD SMALLER COSTCO IN SAN MARCOS HAD 4 RIDING CARTS BUT YOUR NEW SUPER !! COSTCO IN SAN MARCOS ONLY HAS 2 ELECTRIC RIDING CARTS FOR A STORE THAT IS MORE THAN DOUBLE THE SIZE . ANY TIME THAT I GO TO THE SAN MARCOS STORE I CAN NEVER GET A CART SO I THEN HAVE TO GO BACK HOME WITHOUT SHOPPING AT COSTCO . I GUESS I NEED TO CALL ADA AND ASK FOR A BOTCOTT OF YOUR STORES BECAUSE YOUR MANAGE RAY ALLEN PROMISED ME THAT HE HAD ORDERED 2 MORE ELECTRIC CARTS ABOUT 2 OR 3 WEEKS AGO. EVEN COMING FROM CHINA !! THEY SHOULD BE AT THAT STORE ALREADY ,,, SO I GUESS HE LIED !! RIGHT ????????? | |
| Alex | 7/23/11 |
| I have been a Costco member for 5 or 6 years and have had nothing but great experiences with these stores. The Yonkers, NY, store has an excellent pharmacy staff; the meat dept. has excellent cuts at amazingly low prices; and the fruit in the produce department is always fresh and top quality. I've also been extremely pleased with the hearing center in Milford, CT. My local doctor wanted $6,000 for a pair of hearing aids! Costco's price for their best models was $2,000, and they work great. II figured if I was so happy with Costco, many other people would keep discovering the rewards of membership. So I invested modestly in Costco stock a few months ago. That was j before the price climbed 22 points. Thank you, Costco. | |
| michelle lee | 7/24/11 |
| i have been to many costcos..Victorville ,ca is by far the worst. a: what is the point of anouncing the "big shot" visit. Thats all we hear while shopping..so and so is here.. So then for once they open on time..halfway clean..etc. B: As a consumer, if you really care you would show up unannounced to see how that store truly runs. I honesly feel badly for your employees as there is no consistancey. It amazes me while standing in line, I hear 2 to 3 different red vests give conflicting instructions.. and ok why should they discuusing "write ups" in front of members.. The quality of product has declined..customer service is zilch (unless you create a scene) That location needs an extreme makeover | |
| ziggys mom | 7/31/11 |
| My son was hit by a person that had the Costco Ameriprise insurnace. She hit two parked cars, and my son was in one of them. At first, they refused to take responsibility or even give me a rental car. I've been lied to, they played games with me, they gave me the runaround. I am appaled that Costco would have any affiliation with this Ameriprise and sell this insurance when it treats people this badly | |
| mary | 8/2/11 |
| I WANT AN EXPLANATION FROM COSTCO WHY YOU GUYS DO BUSINESS WITH COSTCO AMERIPRISE. YOU GUYS ARE GOING TO LOOSE A LOT OF BUSINESS BECAUSE OF AMERIPRISE. THEY HURT A LOT OF PEOPLE. YOU SHOULD MAKE THEM STRAIGHTEN UP OR GET RID OF THEM. I THOUGHT YOU GUYS CARED ABOUT PEOPLE, AS YOU VENTURE INTO OTHER AREAS, YOU NEED TO MAKE SURE THEY ARE TREATING YOUR CUSTOMERS FAIRLY. | |
| Joseph and Susanna Gibbons | 6/23/11 |
| Tje customer service stinked. I have never been so disillusioned and angry at a retail store as Costco. We were charged $670.00 in January, 2011 and have since waited patiently for a copy of the signed receipt since we felt thia was a disputed charge. We were told to pay the $670.00 asap as our credit would be impacted and we would be charged interest on the amount. Neither myself or my wife had bought the items listed. To date, we still don't have a copy of our signature. I have filed a formal complaint and will be tweeting, emailing, facebooking within the next few days if we don't receive some resolution after five months. | |
| Eva | 7/3/11 |
| My husband has worked for costco for a while and he is made to work every weekend. He never gets a weekend day off, while everyone else in the store gets a Saturday or Sunday off. This is unfair to us, as I really would love to make plans on the weekend with my husband and kids to have a family day. (3 Kids) The manager and assistant manager of the department are friends, so my husband gets treated unfairly in many other areas. He wants to complain, but it may make his job worse. Bottom line the place sucks and is unfair!!! Not to mention he has tried to get promoted 6 times and was turned down. Reason is ( because my husband works very hard and does almost all the work in the dept while the managers walk around all day.) | |
| TOM ANDERSON | 6/11/11 |
| AND THE ONLY REASON THEY GOT A 1 IS BECAUSE THERE IS NO ZERO. I AM A 33 YR OLD DISABLED FATHER OF THREE. MY COSTCO CARD HAS BEEN EXPIRED FOR OVER A YEAR BUT I STILL CONSTANTLY GO TO COSTCO TO BUY PIZZA FROM THE FOOD COURT AND DO MY RECYCLEING. I DO NOT CARRY CASH SO I USUALY GO INSIDE AND PAY FOR MY PIZZA INSIDE BECAUSE THEY DONT TAKE DEBIT CARDS OUTSIDE. NEVER HAD A PROBLEM UNTIL TONITE MY NINE YEAR OLD DAUGHTER AND I WENT TO PICK UP OUR PIZZA WHICH WE CALLED IN. WHEN I GOT INSIDE I WAS AS USUAL PROMTED ABOUT RENEWING MY COSTCO CARD WHEN I DECLINED TO RENEW AT THIS TIME THEY TOLD ME THAT I COULD NOT PAY FOR MY PIZZA INSIDE BECAUSE MY CARD WAS EXPIRED AND THAT I NEEDED TO USE THE ATM INSIDE OF THE STORE AND GO OUTSIDE AND PAY IN CASH. WHEN I GOT UPSET AND EXPLAINED THAT THIS IS ALWAYS HOW I PAY FOR THE PIZZAS WHY WOULD I PAY AN ATM FEE TO WITHDRAW TWENTY BUCKS WHEN ALL I WANT TO DO IS PAY FOR MY PIZZA THAT IS TEN BUCKS. SO THEN THE MANAGER ASKED TO SEE MY CARD WHICH HE REFUSED TO GIVE BACK EVEN THOUGH I PAID FOR IT AND IT IS MY PROPERTY AND NOT ONLY TOLD ME TO LEAVE BUT THEN HE AND SEVERAL OTHER MANAGERS ACTUALLY ESCORTED ME A DISABLED GUY AND HIS NINE YEAR OLD DAUGHT OUT OF THE STORE WHEN I CALLED THE POLICE THEY TOLD ME IT IS A CIVIL MATTER SO THAT HOW IM GONNA PURSUE IT. CIVILY AND LEGALY. I DONT KNOW WHAT GIVES COSTCO THE RIGHT TO TAKE MY PERSONAL PROPERTY FROM ME AND FORCE ME AND MY DAUGHTER TO LEAVE THE STORE AS IF WE WERE COMMON CRIMINALS BUT I HAVE NEVER BEEN MORE EMBARRASED HUMILIATED AND HAVE NEVER FELT MORE DISCRIMINATED AGAINST AND VICTIMIZED IN MY LIFE THAN BY COSTCO. ALL OVER A TEN DOLLAR PIZZA GREAT WAY TO PROVIDE CUSTOMER SERVICE. I FELL I AM ENTITLED AT LEAST SOME SORT OF COMPENSATION AS WELL AS A WRITTEN APPOLOGY FROM THE STORE MANAGER TO ME AND MY DAUGHTER I SHOULD BE ALLOWED TO RETURN TO THE STORE FOR MY PERSONAL PROPERTY ONLY FOR I NO LONGER HAVE THE DESIRE TO SHOP AT ANY COSTCO AND OTHER FAMILY MEMBERS WITH BUISNESS ACCOUNTS ALSO WILL NOT BE RENEWING AFTER HEARING OF WHAT HAPPEND. THAT MANAGER SHOULD NOT BE DEALING WITH PEOPLE HE SHOULD AT BTHE VERY LEAST BE SUSPENDED IF NOT FIRED. SHAME ON COSTCO FOR TREATING DISABLED PEOPLE AND CHILDREN LIKE THAT. I WONDER IF THE LOCAL NEWS WOULD BE INTERESTED IN THAT IM SURE SOME OF YOUR INVESTORS WOULD LOVE TO HEAR HOW COSTCO REALLY TREATS PEOPLE. | |
| Julie Decker | 6/15/11 |
I am for the most part happy with Costco, altough if we had a Winco closer I would probably drop the Costco membership. My biggest complaint is why the heck would the company put out tastes of items, like a couple weeks ago the bakery dept. was giving out tastes of different flavored bread. The 3 cheese bread was awesome, stopped by since, no cheese bread anywhere. Stopped by this morning, waited in the parking lot for 20 minutes, then again, no cheese bread. I found someone to ask, the answser I got was that corporate had to tell them they could bake it??!! Hello, that flavor was the quickest to go that day, so people obviously liked it, so they don't make anymore?? Not a very smart desicion to make, from the supposedly smart people?? | |
| Frank | 6/15/11 |
| Quality has fallen considerably over the last years. Pharmacy prices are very high compared to others. My wife had a prescription to get filled. Costco cost - 65$ CVS 36 Walgreans cost 61 Target 32 Yeah Costco bend over the customer!!!! | |
| Garrett Carlton | 6/16/11 |
| This is in regards to the Costco Tukwila, Wa. Optical Laboratory. Costco says it is to strive for the best. Why is it that Costo overlooks the best worker and promotes seniority first? It has happened many, many times. Costco hires Ukrainian, and Russian non English speaking personel. You don't fire people who continually make constant error's and further cost Costco money. WHY??? You continually hire manager's and supervisor's from within because of seniority when they lack the ability to actually do the work. I have also noticed smoker's contually taking long, YES LONG BREAKS. This is unfair to NON SMOKER'S. Smoking should be only during scheduled breaks and lunch. NO OTHER TIME. Just add the minutes up per each smoker and calculate your production time lost. COSTCO YOU DISGUSS ME. These employee practices are so unfair. I suggest, work quota's to be met and if not fire them. AND NO SMOKING ON PREMISES. YES NO SMOKING. Break the rules and get fired. Start with Robin, Mike and Art and work your way down. Most all listen to the complainer's WHO CARE. Instead of those who go with the flow and don't give a SHIT. | |
| Jonathan Bartell | 6/19/11 |
| Dear Sir/Madam I have purchased eyeglasses at Costco. Both lens have developed what appears to be air bubbles between the prescription glass and the tinting on the glass surface. I do not know how this may have happened only that they were just defected without any apparent cause. There was a day when I opened the dishwasher to put the finished items in their perspective place in the cupboard. At that time I did feel hot air on my face but it was not hot enough to cause burning or for me to draw back. I do expect that if my lenses had been improperly manufactured they would separate when exposed to normal household chores such as looking in the oven, which would, much hotter than was the dishwasher. Please take this matter under advisement to determine if further investigation need be done. Thank you Jonathan Bartell PS I don't have much money but I would rather purchase my own lenses if in fact I did something to cause this problem. I ask that Costco will feel the sameway if the defect is in the manufacturing of the lens. I am willing to send the glesses any where you ask soe evaluation. If the sale of eye glases will not stand up to your high principles. jb | |
| Robert B Liesegang Sr | 6/7/11 |
| The American Express card offered thru all Costco stores is a BUSINESS credit card and thus not subject to the Federal Credit Card Act of 2009. The BUSINESS card is exempt. Costco should so inform their customers of this since such an arrangement creates less transparency and subjects card holders to possible increases in interest rates as well as unilateral changes in terms and conditons . I wrote to Costco about this issue and the response was "....contact American Express..." | |
| Janie | 6/7/11 |
| COSTCO has some excellent products, is convenient, has terrific samples (which then cause me to buy) and is very high on our list of a quality source for groceries and home and garden items. This is what we absolutely hate about Costco: they prefer to destroy and trash things rather than donate them. My husband has seen them take razor blades. box cutters and other tools to rip, cut and damage furniture, clothes and other goods then use a forklift to further damage it and finally drop it into their dumpster. We understand if they dont want people rummaging and scrounging in their dumpsters due to possible liability if someone was to hurt themself but why take obsolete, slightly damaged or unwanted goods and ruin them beyond usefulness? Or food and crush it? Why cant they donate to any one of the local charities and be more socially and environmentally responsible? It really is sickening what they are doing here. | |
| RWILSON | 6/8/11 |
| I Work in the Produce department at the Carmel Mountain Store, Ca. in 2009. I enjoyed my job and it was very interesting. I began to have some what of a following with our customers /clients. They trusted me. One day I had several customers complain that the Green Grapes were bitter not pleasant. I gathered up a a few and walked over to the Culling table to test out a few -one or two.I would go on and write a notice for the morning shift to take action. To my surprise I was ask to meet with the store manager and he accused me of 'Grazing'. I told him that customers where declining to buy them because they are not tasting good. He didn't see the need to 'taste-test them to be sure. I was released for eating a Grape. I had no previous writes ups or any discipline action towards me other than that. When I buy food I look at the following FACTORS: Color-Cost-Freshness-and Taste. I trust the produce assistant because I find him to be an expert. I'm 57 years old, family man,father of twin boys married 30 years. I did my job exceptionally well. This was unfair. | |
| Caleb | 6/9/11 |
| Thank you for taking the time to read this. After working for 89 days,I was not paid on time. (the payroll did not make it into my Direct deposit account for 3 days) When i called my supervisor (Mr.Gomez) he told me to call payroll, payroll told me to call the bank, the bank told me to call Costco's payroll, (stay with me now) payroll told me to call my supervisor, when i called Mr.Gomez and started to explain,Mr.Gomez interrupted me,and informed me that i no longer was working at Costco Almaden. | |
| Lea & Vern Iverson | 6/4/11 |
| Please take us off your mailing list. We are no longer members of COSTCO. Thank you! Vernon B Iverson 14415 145th Ct. NW Elk River, Mn. 55330-3209 You may NOT use this address in anyway or sell it to any venders. | |
| Marlene terrazas | 5/25/11 |
| Hello to whom it may concern! Ive recently visited your store on 71st and Cicero I've been there many times and never been treated like I was this time! I recently had a new born and went shopping for pampers and other baby products. On my way out the door attendant check the items I bought and matched it with my receipt. My baby was in stroller that I pushed and I was carrying my diaper bag! Something that u obviously need when u have a new born! Well the door attendant had the nerve to tell me to open up my DIAPER BAG that she needed to see what was INSIDE. When there was other people with backpacks and hand bag walking right past her! I'm MEXICAN and I think I was RATIALLY PROFILED! Ive never been so insulted!!!! I've been to Costco hundreds of times and never been so humiliated! The door attendant said it was a policy to search bags or diaper bags! I called another costco to confirm this and it turns out there is no such policy!!!! I never expected this from Costco! A week later I went to another Costco with my stroller and my diaperbag to see for my self if I was being RATIALLY profiled this time i was not asked to open up my diaperbag!! This has to stop I felt deggrated and humiliated in front of my kids !!! Sincerely Marlene terrazas Chicago IL, 60608. | |
| W.MacDonald | 5/27/11 |
| I have tried contacting costco today re. their web page hosting ON THEIR BROCHURE when you call the # 1-866-496-1109 a recording comes on with a woman who can barely speak english.When you try to email the add. on their brochure www.dotcanada.com/costco it won't send.So I gave my business to a company who answered the phone with a human who you can understand. Have a great day !! | |
| Cheryl Everett - Rio Rancho, NM | 5/30/11 |
| BOOK SALE BIAS: In Costco stores, the most prominently displayed new nonfiction books lean heavily (80% or more) toward extreme right-wing authors and viewpoints. I have seen one or two "moderate" selections, but NO progressive authors or topics. I called the Costco customer center, but was told the book selections are "market-driven," not a sign of political bias. Since most Americans, by all polling measures, are "middle-of-the-road," the company's claim insults my intelligence. And in the latest Costco member magazine, the most prominently featured book is Ann Coulter's "Demonic: How the Liberal Mob is Endangering America." I urge moderate and progressive Costco customers to demand a more broad-based nonfiction book selection in company's stores and publications. | |
| I love Costco but something's broken there | 5/14/11 |
| I love Costco but I have no illusion about what makes it a great place to shop: the return policy! The buyers generally do a good job sifting through choices and finding good products at reasonable prices. But every so often, they just miss the boat completely. When that happens, you realize that the warehouse staff are simply clueless or perhaps just powerless to do anything but give you a refund. I am sure the staff hear all sorts of stories from all kinds of people. But shouldn't there be a process for escalating issues that sound legitimate? A refund is great. But those returned products are costing me and every other member money in the form of slightly higher prices. Here's an example of the kind of thing I don't like about Costco. A few years ago, I ordered a faucet kit for a clawfoot tub from costco.com. The kit I got was completely wrong. Not wrong as in "I expected a red apple but I got a green one" but as in "I expected a red apple but I got a curling iron". I returned the kit to the warehouse where the manager suggested it's a shipping mistake and recommends ordering another one. So I did. A week later, I get the exact same wrong parts. So I decided to get to the bottom of this. Several calls to Customer Service later, I finally spoke with the buyer who had no clue what was going on and referred me to the manufacturer. I called the manufacturer and I finally speak to the one person who handles the items for Costco. She went down to the factory floor, got a faucet kit then got on Costco.com to look at the product. It took her all of two seconds to see that something was clearly wrong. What Costco was selling and what they were shipping were two distinct and different products. She checked some more and confirmed that they were shipping what they were contracted to make for Costco. Costco bought one product. Someone put a different product on the website. I get it. It happens. It's a complicated world. But shouldn't one of the many, many Costco employees I spoke to about the mistake have been able to correct it? | |
| | 5/15/11 |
| I dont like the manager at Livonia MI store,he was very rud and mean to me,i will call Costco Corporate office to let them know of what happen on 5-14-11 | |
| | 5/15/11 |
| I dont like the manager at Livonia MI store,he was very rud and mean to me,i will call Costco Corporate office to let them know of what happen on 5-14-11 hes name is MARK VICTOR | |
| Nancy N | 5/20/11 |
| I am complaining as a Senior Citizen about the moving of the benches away from the Costco SSF PHarmacy. The wait is not a problem but not being able to sit down is a very big issue with many older people & people who are ill going to pick up a RX. Please put back what you took away. The Store Manager said it was because the benches were in front of product that wasn't selling. Do you want customers in the Rx or to sell a few cartons that wouldn't sell in the first place???? You need the be consideratee of age & condition in the Rx area . There is not a Pharmacy around that doesn't have sitting for the customers. | |
| M. Sumal | 5/16/11 |
| We are very disappointed in the lack of professionalism and cortesy we receive when we encounter a problem at Costco. We went to buy tires at Costco (A coupon for Michelin Tires arrived the day before!!!!!) We went to the Edison store...sorry none in stock, but Bridgewater store has 12 in stock. We raced to the Bridgewater store.....and were told the same thing! 23 minutes later! C'mon! We don't have a rare vintage car or a Ferrari. It's a 4 year old VW! | |
| Margaret McLaughlin | 5/18/11 |
| I joined Ameriprise a couple of years ago. I recently accidently backed into my wall due to wearing a cast on my left arm. Called Ameriprise and they said that I could not take my car in to be repaired that they had to send out an appraiser. The next day the appraiser came and I was told that my car was not going to be able to go into the shop for another 7 days!. I could not believe this. I told the rep that I had never heard of such a thing. Sure enough the following Monday I was told to take it in. Then when the repair shop that Costco recommended returned the car on my NEW car they had put old parts. I asked the repair guy if it was used and he said "no." Well, when everyone else noticed the lousy work then I reread my papers and sure enough -- used parts. I called Ameriprise and they ordered new parts. I called Headquarters to speak to the person in charge of insurance -- left a couple of messages -- 2 weeks later a return call which I wasn't home -- called again and to this day she has not returned my call -- Ms. Castaneda. I AM NOT IMPRESSED WITH HEADQUARTERS NOR AMERIPRISE. | |
| Carleena | 5/18/11 |
| Called corporate office to leave a message, not possible. So upset with the new plastic covering for the baked chicken. NO IDEA WHY THEY changed packaging! It sucks! But it's dangerous!!! You can't open it without suffering for 10 minutes!!!!Why doesn't the corporate office have an answering machine on?!?!?!! | |
| no name | 5/11/11 |
| Mr. Joseph Contogenes? you are not impressed with costco's operations? I am very impressed and amazed with bitter people like you sir,,you are retired, a costco member for 30 years so you must be about 75? is vinegar the only product costco sells? do you care a little bit about the economy of this country at all? you said you have the resources to exposed this company, could you use those resources to check how many people costco has under their payroll? if this company wasn't around how many thousands of people would be without a job? c'mon sir ocupy your time doing some good for your neighbors, your family, use your knowledge to do some good where is needed, do something constructive. I am also retired and had too much time on my hands, getting bored and bitter like you are now, didn't like myself so I decided to get a part time job working from home and help people who needs help. We already have enough caos in this country, relax and enjoy the last years of your life, don't like certain company? go directly to the main source. "you can catch more flies with honey than vinegar" | |
| suzy Q | 5/11/11 |
| Mr Ray Davis: you mean that costco hires eagles that they are ill? where do those eagles come from? you spent thousands of doars? is that a foreign coin? who is the illegal here? get a dictionary Davis and Sheppard | |
| Catherine LePard | 5/11/11 |
| Who is your corporate book buyer - I assume you have one for all the stores. Two of my friends and I went to the Costco in Thousand Oaks, CA to buy Marcia Clark's new book, "Guilt By Association." I/We had read about it on several blogs and all the reviews are good and when we went to Costco to buy the hardcover (it's Marcia Clark after all -- potential collector's piece) you're not carrying it. Instead, you have the same old, same old -- no new names. Are you planning to carry it in the future? Thanks for looking into this. Clp5457@gmail.com | |
| | 5/6/11 |
| COSTCO SUCkS what is the point of getting. Membership and being able to bring somebody as a guest but they can't pay.! We just spent two hours getting georceries && they deny us at the register after they ring everything up thanks a lot we really needed the food. | |
| Joseph Contogenis | 5/6/11 |
| I'm not impressed with the Cosco operation. The corporation does not care what is in the products sold. Lead in Balsamic vinegar, Talc in vitamins, and much more. You do not care for your customer base. Health issues are not significant to the corporation. I am on a mission to search and disclose the crap you sell to the general public. I did disclose the lead in Balsamic vinegar from Spain to the Cosco in San Marcos Ca. You did not remove it from the shelf. You can take me for what ever you want, however, I will do my best to expose you and the poor products you sell to your customer base. I'm retired and have the resources to expose you to the shopping public in the USA. Try Me! The internet is a wonderful tool. I'm aware of you be a Billion dollar corporation, and also aware of your resources, I will work to show the customers of Cosco, how little you care about their health. Joseph Contogenis ( Cosco member for over 30 years ) Do not under estimate my tenacity. | |
| Joseph Contogenis | 5/6/11 |
| I just sent the Corp. a scathing e mail. my address is nu6l@amsat.org P.S. I doubt that I will hear from you, If I do not hear from you, that will provoke me to expose your non caring attitude towards you shopping customers. Joseph Contogenis | |
| Claire | 5/8/11 |
| Love shopping at Costco but wish you would open earlier especially in the summertime here in El Centro, California because starting in May thru Aug. the temps here are HOT & it would be nice to go early in the mornings. Sam's Club opens up for business people at 7 AM & regular hours at 9 AM especailly when you want to shop at Costco its about an hours drive or a little more. Hope you take up this suggestion especialy in the summer months here out West. | |
| Kelly Sheppard | 5/9/11 |
| Costco in london ontario has employees that use fake names and identification. I have tried to tell management several times providing them with proof, but there seems to be a serious accountability issues. They don't want to know what kind of trash bags they are hiring. There are many honest hard working deserving people that need jobs, to have them taken away by illegal immigrants. It would take 10 mins to figure this out and do the proper thing, but they really don't seem to care. I will be going public with this matter and will be flying a banner in my car that says "Costco hires Illegal immigrants and will show any one who asks me about with documented proof! I find this method of protest VERY effective in the past. As long as I tell the truth and have proof to back it up (I do!)I can't get in trouble for slander because its fact and can back it up ! Its really to bad that it has to resort to this in order for them to take notice, but it will most likely get them to respond. Shame on you costco ! | |
| ray davis | 5/9/11 |
| Costco has become and is the worst place I have EVER shopped !! The produce is disgusting and the other food products are ALWAYS very close to expiration date and we pay top dollar for food the would be greatly reduced or considered unmarketable by ANY other store standards! It is also appear ant that there are employees there that are working under assumed names and fake immigration papers! When brought up to managements attention proof provided, photos of employee and copy of real immigration papers they just deny that person ever worked there although many people are aware of the truth and know this person in fact works there to this very day! I have also witnessed Very disrespectful behavior displayed by costco staff towards customers! Complaints go ignored ! Costco has no accountability it seems and is hiring some people who they don't know who they are. When giver evidence it is covered up. The eye glass department is run by kids that are not properly trained in the field and repeatedly give customers improper eye glasses. This is no bar gin. Employees don't have a clue what they are selling and can not provide any information when asked. It is like the staff are a bunch of ghosts wandering the isles and when approached with basic questions they vanish!costco is a rip off and the reason things seem cheap there is because the products are last year, or older models or extremely close to their expirey dates. They enable the employees to disrespect customers and be ignorant. After 12 years of membership and thousands of doars spent at costco I will never even consider renewing a membership or even entering a costco store ever again, I will also be telling EVERY one I know for years to come how rotten costco has become!! I just wish I was as brave as the other family in my city who drives with a banner in their car window that says something to the effect ... "COSTCO CANADA HIRES ILLEAGLES... Ask me about it " nice advertising for costco I find this very funny !! | |
| Asha Guglani | 5/10/11 |
| since 1994 i am shopping in costco in willowbrook mall store location. its great,we love it shopping there............................ | |
| Jenny | 5/6/11 |
| Dear Mr. Sinegal, First off let me start by telling you how much I love Costco. Up until last week I, shopped at Costco three or four times of week. Driving in from Edgewood about a 45 minute trip to do my shopping at your store located on Eubank. But on my last visit I was profoundly embarrassed, and upset, and hurt beyond repair by some of the actions of two of your employees. I am partially handicapped I went deaf when I was thirteen years old. My laugh is awkward and funning to my husband and I. Thanks to technology I am abel to hear again, but some things still remain(my laugh). On my last visit i was talking to my husband on my phone and I was laughing about some remarks he made. Behind me I could hear one of your cashier(Isaiah) mimicking me. At first I thought it was just a coincidence then I saw my cashier(Adam) look up at him and start doing the same thing. Making fun of me as though I wasn't even there. Mocking me laughing right in my face. I asked Adam "are you guys serious?" and he laughed and said " this is how I laugh" and isaiah chimed in again laughing. At this point I am very upset and near tears when a woman in a red vest who over heard all this came up and told the two boys to stop. And they continued on with mocking me and acted as though she wasn't there. She apologized to me and asked me to wait while she got a manager Adam then stated " doesn't matter who she gets I do what I want.." At that point i left. I was horrified, uncomfortable, embarrassed, angry and, disgusted, not only are you allowing your employees to disrespect customers but other employees also. No wonder this behavior is going on at your warehouse. I am appalled by this behavior not just to me but your employees who have to work there and the countless number of people these two have probably offended in their time at Costco. I will not be going back to Costco anytime so. My family and friends will join me in this. I want to know what you plan on doing about this. I took time and thought about it, I am giving you a chance to correct this problem internally. Without me getting others involved. I just want to know that I can go into your stores without the worry of being harassed, mocked and put down. I don't want to feel like I'm the butt of your cashiers jokes. I don't believe I'm asking to much. I read your mission statement and let me say this violates the whole thing. "to continually provide our members with quality goods and services...by following the code of ethics." Seems to me you have gotten away from your core values and what you stand for. Thank you for your time I understand you are very busy, but I feel this matter is very important. Jenny Ps. I didn't get her name but thank you to the young woman who was brave enough to step in and try to control your outspoken cashiers. She took time to talk to me and try and diffuse the situation. Which she did I was on my way to the news and the BBB and, anyone else who would listen. She knows who she is...thank you | |
| alice kerian | 4/28/11 |
| Bad customer service, non responsive manager.Costco, Los Feliz, has gone down in customer service and quality. Empty produce boxes everywhere, bad fruit and vegetables never removed.Employees are rude and disrespectful. I guess, service is not priority, making money is. | |
| Colette Charlton | 4/30/11 |
| I have been employed @ wharehouse 648 and i need help i don't think it's right how ppl go for jpbs and they just give them to who theyy want and not who qualify for it .i work well useing oyr code of ethics.i obey the law .take very good care of our members and suppliers and take good care of my co workers .i know there is no i in team.i get4to5 comment cards, a week all the time members think i'm a manager or superviser they way i take care of them @ 648.i just need help my whare house manager helps me but he's away right now he got married but can some 1 help ms please .and i also use you mission statement to ensure any member has what they want and need .Do you care? Because i love my job and plan to reire with COSTCO!!!!!!!!!! PLEASE AND THANK YOU COLETTE'CHARLTON colette_charlton@yahoo.com 763-494-8050 | |
| Ann bush | 5/2/11 |
| I have been a member at Costco since 1984 and it is my favorite place to shop. I buy as much of my day to day food and household items there because the selection -value cannot be beat. I trust their quality and know am getting the best price on a regular basis. I don't understand all you complaining consumers- switch to SAMs? Never. In Washington- therefor a reason costco is packed while sans club is a,most empty. I challenge you whiners to do some more research and you will understand why Costco is superior to a SAMs. | |
| T G | 4/24/11 |
| I heard that Costco supports the radical left propagandists of spend and spend more of our tax dollars. The left are all liars and cheats trying to destroy our foundation which is the constitution. I will not be supporting costco anymore!!!!!!!!!!! | |
| Judy M. Bates | 4/10/11 |
| To whom it may concern!!!!!! I was in the Yakima Washington Costco and I am not happy at all with your policie of not ringing up two receipts, I wanted to purchase a cake on a seprate ticket and was told that I would have to make two trips through the check out to make two purchases with one receipt per trip, I would have been okay with that but the thing is that in the past we have been able to do that but without notice they changed the rules, if I had been aware of this change maybe by posting it at the check out I would have been okay with that but nothing was posted. The thing is that I was not aware of this policie change and and was treated like I should have known this!!! THIS IS UNACCIPTABLE TREATMENT FOR A LOYAL COSTCO CUSTOMER JUDY BATES jahoody_yakima@yahoo.com | |
| Leilani | 4/13/11 |
| I was very pleased to learn from Greenpeace that Costco has adopted a more sustainable seafood policy. I have often purchased your frozen shrimp and fin fish but have avoided orange roughy and halibut because I know these are in danger of being overfished. Now Costco will not be offering these species for sale. Other steps will be taken related to better aquaculture and a more sustainable tuna industry. Thank you Costco. My husband and I will share this information with our friends who are Costco members.We like patronizing more responsible entities. | |
| Aruthur Smith | 4/14/11 |
| You have the most foul mouth, disrespectful manager at costco store located on winchester and hacks cross rd. in Memphis, Tn. I was standing in the check out line when I overheard her cursing and yelling at the cashier, and it didn't stop there. When I told her everyone could here her, she said she didn't care,I later found out her name is Disrespectful Gloria Henley. | |
| Krystden | 4/19/11 |
| Hoping this is corporate headquarters, if not, please let me know as that is who I want to contact. I have had some very distressing experiences the last few times at Covington Costco, Covington, WA. The last SEVEN times I've been in, my number must 'flag' the 'convert employee' who spends my complete checkout time 'sharing the benefits' of gold membership vs. what I have, totally distracting me from checking out. After 5 of these episodes, I told them upfront to save their time for the next person, I know the 'story' and don't need to hear it any longer....however, they did not stop. It is now harassment. On the last visit, being 'harassed' by 'convert employee', I was unable to pay attention to checking out, etc... and my garlic bread was not put into my cart...unnoticed until I got home! and frustrated as I needed it for dinner that night! :( Two weeks later, (today), I'm shopping there & put the garlic bread in my cart, told the checker that it was not noticed that it was not put in my cart last time, due to the continuing harassment of 'learning the benefits of gold membership', and he told me that I'd have to go to customer service about that, which I agreed to; in the meanwhile, he called over another person, (possibly a manager? I'd never seen her before, a dark haired, somewhat overweight woman), who proceeded to ask me "how long ago did this happen?", I replied "2 weeks, last time I was in"....she offered no apology, no kindness, no smile, didn't even acknowledge 'me', as a person...just a quirky "just move her out of here, I don't want to mess around with this". OMG! I felt like one of the cattle??? She did not even talk in 'first person'; she responded to him as if I were not standing there "move HER out" . I proceeded to (reluctantly) thank her, with absolutely no response. She was incredibly rude & thoughtless. For the $5 that the garlic bread cost, she sure lost a lot of credibility for Costco, which has already been waining. It's not my fault your employees are now harassing us to death to change memberships! Even when I ask them TO STOP! they won't. I see your customer service going downhill in a BIG way. We aren't morons; we don't need to be 'told' endlessly before we can make an intelligent decision. Come on....that is HARASSMENT!!!!!!! Who wants that when they are shopping???? PLEASE take my number off your list to beckon someone over when I shop!!! I'll also mention, since I'm writing this, that I see your quality changing, so sadly, as that is what Costco has always been about, in my mind........you changed from a wonderful product in 'puppy pads' to a very cheap, incomparable product for the same price! Some are saying that Costco is 'going walmart' and I am beginning to believe it. Very sad. You will lose me as a customer for certain. I do NOT enjoy being harassed each & every time I check out, by someone trying to inform me how much more I could save. When I ASK THEM to stop, I expect them to respect my wishes & move on. When I lose merchandise by not being allowed to follow my checkout, due to harassment from your 'convert employees' running over to me when my 'number' comes up, and then have to ask for a meager little purchase as garlic bread in my next venture to costco, as it was left out of my cart, I am treated as if I'm lying & trying to 'pull one over'.........PLEASE, give me a break! If I wanted to 'steal' I would have asked for something better like the artichoke hearts you've raised by a dollar a jar! I don't need to shop Costco any more if this is the way it's going down........yes, I DO spend a lot of money there, but I can easily go to Sam's Club. I'm not trying to get anyone in trouble, but I am fed up with the harassment at each & every checkout in Covington, and the very disrespectul way I was treated today by some brunette woman that wanted me 'out the door' with no trouble on her part....she had absolutely no diplomacy, no customer service skills, no smile, no nothing..........you are going downhill in customer service as well as choosing cheap products over the quality products you have been known for.............no bargains here. Beginning to hate going to Costco to shop...the whole experience is disheartening, bigtime, not at all like Costco 'used to be'.............yours truly. | |
| Tucson Customers | 4/2/11 |
| Romaine lettuce, PRODUCT OF MEXICO, purchased 03/25/2011, at COSTCO on East Grant Road, Tucson, Arizona was FULL OF BUGS!!! Turning the product over to the US Department of Agriculture and State authorities. | |
| A. Novack | 3/30/11 |
| In general, the Lancaster, Pa. store is clean and a good place to shop; however, I found health issues when I bought 4 rotisserie chickens on 3 different occasions. Each and every chicken was not fully cooked. The uncooked parts where the inner thigh and breast area that the thighs covered. Additionally, the chickens taste like they were soaked in a solution of sodium phosphate, which destroys the real flavor of the chicken. I notified a store representative about the uncooked parts and told the representative that the chickens had to be cooked more and that the thermometer had to be inserted between the thigh and the breast to determine if that area was properly cooked. A few weeks later, I bought the fourth chicken and the same area of the inner thigh and the breast was not fully cooked. Obviously, nothing was done to correct the problem. My next step is to contact their corporate offices about this matter. Has anyone else experienced the same problem? | |
| Anonymous | 3/28/11 |
| Costco is great. I work for Costco by proxy and have no complaints about the level of service given to their members. Keep up the good work Costco. | |
| G. Read | 3/21/11 |
| Sirs URGENT My phone rings every few minutes, The name on the phone shows Costco, when I lift the receiver all I hear is a bleep sound. On one ocassion it sounded like I may have got a call from a Fax machine. On Friday 18th I called the number on the phone which is the Tumwater store and they told me the number I called hadn't been used for five years. The two numbers I was called by are 360-757-5749 and 360-570-6400. I called the 6400 at 10:30 on Monday 21st March operator answered and transfered me to another department where I got a voice message saying there was no one in the office and my message would be answered in 24 hours which I hope you'll agree is unacceptable. The time of my call was 10:30am on 3/21/2011. I used to shop at the Issaquah store and now at the Mount Vernon store. As you have my last name please find my phone number in your computer. Thank you. | |
| Jackie Shearer | 3/24/11 |
| I recently purchased a box of mangoes from Costco in Port Coquitlam BC. They were packaged and supposedly grown by/for Oppenheimer Foods. I contacted Oppenheimer asking for a refund as 90% of them were bad. No response. So now what do I do....keep all of the bad fruit from a 2 week period and take it back to Costco?? In my opinion this is not a good source of fruit for Costco. | |
| Anne LaFleur | 3/24/11 |
| COSTCO CATERS TO THEIVES!!!! AFTER I NOTIFIED YOU I WAS ROBBED AND WHO THE THEIF WAS YOU GAVE THE THEIF CASH FOR RETURNING TO YOUR STORE MY STOLEN PROPERTY!!! THEN YOU REFUSED TO REIMBURSE ME!!! Why would you perform such a horrible injustice to a customer who paid for a Membership in order to patronize your establishment? I needed that Laptop to earn a living so I wound up homeless...after being robbed by a con artist, Asa Gary! Costco's mistake and their refusal to make good ruined my life. I notified them the day I was robbed. The store Manager assured me that my account number, which would be entered should an attempt be made to return my laptop, was flagged thus causing the clerk to notify management before completing the transaction but NOOOooooo, the account wasn't flagged. IF ANYONE OUT THERE KNOWS AND CARES ABOUT ME, ANNE LAFLEUR, OR JUST SIMPLY CAN EMPATHIZE...BOYCOTT COSTCO NOW! | |
| Anonymous employee | 3/24/11 |
| For all you people who don't realize like Rachel, the demo services at Costco are a different company. Costco has no control of the company called WDS or the people it employs. When someone complains to a costco manager about a demo employee or manager, it goes no where. Costco is not the one in charge. WDS is a company that contracts with costco to be able to have a business inside Costco. Any complaints need to go to WDS, not Costco. The comments about costco management wanting the same three employees working, I believe they were Asian, is completely wrong. These are not costco employees so it would not be up to costco who is working on any given day. Like I said, it is a different company in charge of the demo's. Don't blame Costco. | |
| Janet Stewart | 3/14/11 |
| Poor for this particular thing. I have been a member for several yrs. Your coupon items of late are not satisfactory. The Coon Rapids, Mn store that I am close to does not have an item in the coupons. It happens every time now and they are very common and in demand items. I am very frustrated when I go to get my shopping done and cannot get what I want. I am in my 60's and do not want to drive (gas prices) all over the city to another Costco to find these products. If this continues, I , and several other women I know will not be going as often. The last two items that were not at my store was All (free and clear) and a popcorn offer (mini bags). This has been going on for quite awhile now . It did not use to be like this. | |
| Mary McKenzie | 3/15/11 |
| Purchased gas at the Mayfield OH store. Used my debit card for payment. The next day I looked at my bank account and was dismayed to find not only the deduction for the 28.92 the total of gas purchased but a hold on my account for 100.00. (03/11- and was told when I called my bank that this hold wouldn't be released until 3/15 evening) I am a senior citizen and this could have been a cause for my account to be overdrawn. When did this practice start?? The 28.92 was immediately removed, but the 100.00 hold remains for 5 days. I will never purchase gas at Costco again with my debit card. And in addition I paid 1.50 fee. This is a a potential big problem that could cause me or another customer to have bounced checks...Costo, Please do something about this problem | |
| Claire | 3/17/11 |
| We love shopping at Costco in El Centro, Ca. but your hours are late. You should open up at least by 8 or 9 AM & not at 10 AM for everyone because we do have a business & travel to get to you & we are already open when you open so its very hard to come to you. Suggestion for businesses open earlier for us. Thank you | |
| Mark Wylan | 3/8/11 |
| I was just at the Costco in Chantilly,Va and it was just to ask questions as a visitor. I informed the assistant manager at the front door that I was not a member but a guest and was not going to purchase anything at this time. My inquiry was that our son was getting married in July and we were interested in rejoining the club and just wanted to look at some various platters to purchase, of course based upon if we joined our not. He told me very rudely that absolutely not that guests are not allowed in the store even to just look. BTW, we were members of Costco last year and enjoyed shopping at the various stores and I explained that we were thinking of renewing our membership. How could we make a decision to join if we could not see the various products for our venue in July? I have never heard of a business not allowing a customer to view a product before purchasing a product. I have called several others Costco's in the area and they told us that it wouldn't be a problem if we checked in at the membership desk to have a look see. The assistant manager did not even offer this option of a check in at the membership desk. We were thinking of purchasing several hundred dollars worth of food and beverages for a fairly large dinner. I cannot emphasize how rude the assistant manager was at the front entrance. I didn't catch the assistant manager's name but it was approximately 10:30 am. EST.. That is the reason I have to give this visit a 1 Star, absolutely poor customer relations. | |
| Heidi | 3/10/11 |
| I have purchased my grocery's from costco for years in Irvine, CA this week I had my wedding ring in my purse and it was stolen out of my purse along with a several other pieces and contacted the manager there name Michelle at the Irvine District... the most uncaring treatment I received and heart breaking no one cared. I then went in to see her and she was not there so I left a msg. with the assistant manager to help me maybe possibly they can review the camera surveillance and no one did nothing I have lost over $30k but its the pain of the love for that piece which we had no insurance an no money to replace now... Costco is heartless and no one cares when something horrible like this happens at their stores. feel free to email me if you have any comments or ideas, for now I can not stop hearting....email me: (higotu@hotmail.com) | |
| FRED BEAN | 3/4/11 |
| I was reciently at the Lakewood NJ location, wow what a mess with trash & litter. Is their " GREEN INITATIVE" nothing more than lip service, they should look at their own back yard. | |
| Ciostco sucks | 3/4/11 |
| Be warned if youe ever fall in a costco because they do not maintain their floors they will treat you like crap and tell you it is your fault. I fell in their store and they refused to even cover my medical bills. Corporate bullies won't get any more of my money | |
| Grace | 3/1/11 |
| 2/20/11 I purchased 3 pounds of cooked shrimp at my local Costco for $9.99 a pound for a party I was having. I usually cook my own shrimp, but I thought I would treat myself. The shrimp were extremely tough and I wound up throwing out 2 1/2 pounds because no one cared for them. What a waste of money. I used to purchase flank steak from Costco all the time, but stopped because several times the meat was extremely tough. I will not be renewing my membership in March. The quality is not worth the trip and the prices are not either. | |
| Don Gabriel | 3/2/11 |
| Lately the Costco in Merced Ca. has been unreasonable I used to go in and get my meds. and they would not say anything to me as the people know I have a card to shop there. Lately they are on everyones butt about this or that . For and example I went with my wife to the Merced store for lunch they could not except my debit card at the food court yet they except it at the checkout counter. The lines were very long and I did not have much time to wait in line. When you have 15 to 20 people waiting for the check out that is way to much time to wait. It looks like you customer service has hit a real low and you just don't seem care anymore.Lots of people I have talked to they say the same thing. | |
| Ronald Koon | 2/26/11 |
| It is a sad day when a large corporation like Costco turns a deaf ear to its customers and drops a product that is so popular. For many years we have been purchasing carrot cake for birthdays and special events from the Costco bakery. It was so good and compared to rival bakery cakes was much better. First the sheet cake was dropped and then the round carrot cake was dropped. Corporate has even stopped any special orders. This cake was always the cake of choice at all special events. I hope this posting will challenge corporate thinking and bring back this product as well as so many other products that have (without notice) disappeard off Costco's shelves. | |
| rachel | 2/25/11 |
| Unfortunatelly miss Mary Johnson, they are a lot of unprofessionals, rude supervisors at demo services in costco, the reason these poor elderly people don't report them is because they need the extra income to survive and because if they speak up they will be left behind, they will not schedule them for weeks,you have no idea how vendictive some of these ladies are. My aunt works in one of the stores in San Jose Ca, the supervisor keeps telling them that she only schedule these 3 particular people because costco managers require them all the time. I think costco managers should concentrate on their own people and not create a hostile environment on this completelly different company WDS. Another reason why these particular supervisors get away with murder is because regional managers never check the stores, don't want to hear their employees concerns, they just go by what the person in charge is telling them. Amazingly this costco's "favorite people" steal so much product from the store and the demos they are doing, but they are never checked. They have a very smart clever way of doing it, they will never get caught. So the best for these people to do is to get out of that company. Eventually it will catch up with them. Everything comes to an end. you remember costco used to be price club? it ended right? Let's wait a few more years. Life is like a "bumerang" it will come back to you. These rottan people will eventually get what they deserve. | |
| Jake 44106 | 2/24/11 |
| Thank you for agreeing to no longer be selling 12 red list species -- including orange roughy, shark and Atlantic halibut and for agreeing pursue better aquaculture practices and take a global leadership role in the effort to develop a more sustainable tuna industry. The leadership of the company is terrific! | |
| Mary Johnson | 2/12/11 |
| You must deal with that demo manager at Tustin , Ca. location. Its the newest Tustin store. I have seen that woman on numerous occasions of being in there as I have a large family and shop frequently. She talks to the people who work under her as if she was their slave master. SHe pioes on them from a distance and then if she is not happy with them she speaks to them as if she is a parent of a wayward child. I have talked to several workers and suggested they report her and they said they need their jobs and are terrified of her. These are grown people, some older, some younger but scared to say anything for fear of losing this job which is demeaning at best with those hairnets on them. Has noone else noticed how this woman is? One dayh she slammed a matt on the floor at someone who must have forgotten their's and it hit her back legs and she then just walked away. The poor woman was shaking who she did it to. I asked her to file aq complaint and she said she was afraid nothing would change and that she would get fired. And she has no other income. How can you people nto be aware of this woman? I see so,mething new everytime I come in there. She lurks around corners as if a lion waiting to pounce. Someone needs to reel her in. I am appalled at the treatment they receive from this creature. I have been told her name is Lucy. I realize there are 2 Tustinstores. This one is on Park Ave. at the District. | |
| Cynthia Statham | 2/13/11 |
| We have a complaint about your new white garbage bags. There was a change to these bags and the we are no longer satisfied with your product. The bag is now harder to get off of the roll and harder to open ( less flexible). The bag tears more easily and the red band that is used to close the bag, does not slide to close the bag and also tears. Can you please go back to the previous bags !!!!!! | |
| concerned shopper | 2/15/11 |
| Why do you allow people who write in to complain about a problem and you have their phone number,I.D.,e-mail address and member number all for everyone to see instead of leaving that blank. DO YOU NOT KNOW HOW THAT COULD BECOME I.D.THEFT? I went through I.D. Theft several years ago and it was years before I could feel safe. Now everything is on passwords and numbers. | |
| From one pembroke pines employee to another!! | 2/15/11 |
| Please speak for yourself when you say that all the employees at our location are unhappy!!! You need to appreciate your job and all that this company gives you. If you are this unhappy then find another job where you feel happy!! We are all blessed to work for such a great company as Costco! I am a 13 year employee and I appreciate and take care of my job. Is because of people like you that puts Costco down that the managers have to spend much of their time and payroll dealing with your issues! We could be using that payroll to give you more hours. You need to be thankful that you are not standing in an unemployment line applying for unemployment check!!! Take the 24 hours that they are giving you and be happy! If not hit the road an see where you gonna find another job that pays you as well as Costco! You are probably better fit flipping burgers at a fast food restaurant! We at pembroke pines do not need negative people like you! | |
| The wests | 2/16/11 |
| We have changed our address with Costco three times, it was never entered in your system and we have not received our refund shopping coupon. I am unsure of the name of it! We were pulled out of line last year while shopping and they asked us for our change of address and would send it on to us. We never received it. Now it is year two and we have two of them in your files that still have not been delivered to us. We recently went in to the store to see if they had the right address again and no they did not! So now it week three since that viisit and I sit here and wonder if once again our address did make the change in your system! Is anyone out there ? Calling the office is a joke no one answers the phone in the office and then when they do answer they put you on hold and you never hear from them again! Who are we dealing with here? Help! | |
| REAL HARD WORKER MEXICAN | 2/10/11 |
| I will give costco 10 stars if the rating went that high. This comment is addressed to LOPEZ and rhyn. He/she changed the name but you can tell is the same ignorant person just by the ignorance and the spelling. I am a Mexican who didn't even go to school in this country and I can spell better than you. I don't know what race you are but don't use a Latin last name to hide your cowardness. As a proud Mexican I love this country probably more than some of the Americans, never been a free loader. never used the system, not even unemployment because I will find another job inmediatelly. Wining people like you. are the real lazy, unhappy racists that are always thinking foreigners are taking their jobs. when you are a good, honest and hard worker noone can take your job, you idiot. Stop blaming Costco and other companies for your frustrations and unhappiness. Those ilegal people you are refering to, are most honest and LEGAL hard workers than you will ever be. I am now proud to be an MEXICAN/AMERICAN and the fortune to have two beautiful countries that I love with all my heart. So there you Lopez and rhyn | |
| jc | 2/10/11 |
| costco i bought a compter and it says username costco and what is the password. | |
| Chryss | 2/10/11 |
| I love Costco!!!!!! | |
| Jackie Gansley | 2/3/11 |
| I have been a member of costco for many years. I have enjoyed shopping there in the past, however not so much anymore. My main purchase is soy milk and sheep cheese as i have these items in my diet every day. I enjoyed buying my soy milk by the case as it saves a lot of money for me. However I am the only one in my household that drinks soy milk. I am very disappointed that costco quite getting the smaller cartoons. They now only have them in the larger size. Problem with this is that you have to use soy milk up within a week and I can not do this. So the bigger size does not do me any good as i waste most of it. So i might as well pay a higher price and not waste it. I would like to see them bring the smaller size back for i am sure their are other people with the same issuse. | |
| | 2/3/11 |
| Please build a Costco Store in Brainerd, MN 56401. Your store is far better than Sam's Club which we have to drive 65 miles to shop. Brainerd is a large hub city and serves a very large area of Central Minnesota. | |
| J Mitchell | 2/9/11 |
| I was just in the Alpharetta GA store and when I went into the store I was given a hard time by Don an employee at the store. When I told Don that I was upset he told me "Why don't you shop at a different store". So because of this I went to the membership desk and asked to speak with a manager. The one heavier girl with the short hair was very rude when I asked to speak with a manager. They called and called but with no luck. The rude young girl told me to go to the other desk behind the check out lanes, she said "I might have more luck at the other desk". I just gave up without speaking with a manager and went on with my shopping. But as I was shopping the same moron from the front door (Don) started following me around and harassing me as I was trying to shop. So because of this I asked to speak with the manager again after I checked out. I spoke with Derrick the Asst. General Manager, and when I told Derrick what had happen he didn't care that one of his employees had Harassed me and followed me around the store. I can only think that Don the moron from the front door was going to get me for reporting him to management. I gave my card to Derrick and after being a member for more that 15 years, I told him I didn't want to be a member anymore. The only thing Derrick had to say was "Let me see if you have a refund coming" Let me tell you I don't know what happened to the old Cosco that it was a wonderful experience to shop at. This store has problems and someone from Cosco Corporate Office needs to look into this store before you lose more customers. If you want to contact me please email me at jeff1957@msn.com. Thank you, Jeff Mitchell | |
| Richard Eicker | 2/9/11 |
| I have shopped at many Costco stores across the US and Canada. Most stores are o.k. None has been as bad as the Costco store in Oxnard California. It is badly crowded, and its check out is the worst of any store I have shopped. Management at this store does not add checkout clerks until there are very large number of shoppers extend into the aisles, 50, a 100. Costco corporate may consider this store a success, I consider it an unacceptable store. I am considering dropping Costco for Sam's which is nearby. To ad insult to injury, some of the products sold by Costco are way cheaper at non-membership stores. Take a look at Parmesan cheese, balsamic vinegar. | |
| fran | 2/1/11 |
| poor phone service waiting on hold for 30 minutes is not good PR | |
| S | 1/30/11 |
| This is in response to Paul Pittman. I understand your fear about cell phones at the gas pumps. My friend worked at the Albuquerque Costco on Renaissance at the gas pumps. One day he saw a woman smoking and asked her to put her cigarette out as it was dangerous at the pumps. Her very burly husband decided to grab my friend and threaten him with bodily injury for asking such a thing from his wife. Our management did nothing about this. In the old days we would revoke memberships if a member did such a thing. Absolutely nothing was done. I've noticed that members are quite rude when they refuse to put their cell phones away while we "try" to to help them. And please don't assume we are uneducated and simple simply because we work at Costco. I have business degree but I need to make a living because I can't find a decent enough job in my field. | |
| Costco Employee | 1/30/11 |
| Mr Sinegal, I am a long time employee and I have never felt so unsure of my future with Costco as I am now. My manager was quoted as saying that our warehouse spends too much on payroll because he has too many top pay employees and would like to "get rid" of some of them. In my years with Costco, I have had a great record in reference to my work.(very few mistakes and not enough to warrant a write-up) I now find myself with write-ups and enough to get suspended for three days with no pay. Never has this happened to me. I CANNOT trust management anymore. I feel they will find anything to write us up and fire us. The management and supervisors are very unprofessional and treat us like dirt. This trickles down to the members. Many of the employees are fed up. Many of us used to love our jobs, now we are walking on egg shells. Albuquerque Renaissance warehouse is in poor shape and it's starting to show. | |
| Eilene STark | 1/17/11 |
| I've been a member at Reno Costco for over 15 years. On Saturday I went to Costco and was waiting outside to enter when a gentleman behind me asked what time they open. I said that I think its 9:30. Robyn a Costco employee proceeded to say in an awful tone that she would open when she was ready. I replied you have to be kidding. She replied she was tired of opening up early through the week and she would open today when she was ready. I found a manger and told him the story with little satisfaction. I will no longer be funding Robyn's salary. She can open with out me whenever she wants. | |
| rhyn | 1/20/11 |
| I hate costco, I paid $50 to thire card service on line, they pretend that I didn't, don't unswer the phone 651-251-9625, they are bunch of jerks, they hire illegals. costco is going down. | |
| lopez | 1/20/11 |
| Mexicans are lazy, they like to take advantages of any they could get, you are paying for thire medicals, food stamps,educations... let's make thire lifes misarable so they would all leav. let's all do that. | |
| confused employee | 1/20/11 |
| I work at the costco in Pembroke Pines Florida, I am a part timer and very grateful for the job, I have been there for two years, my hours have always been above thirty. I know that the economy is poor, but we are doing great in sales and beat several other warehouses in the area over the holidays. Our hours have been cut so bad throughout the warehouse that no one can understand why...I know that our department has more hours than what are given to us. We have been told that Sonia wants to keep under hours....why...if we have less hours, we have less production, and we have less sales. Where is the logic in this. The front end is always understaffed because of the cutbacks, that customers are complaining, sunday employees have been cut so bad the warehouse is like a ghost town...stocks are up, sales are up and yet we have been cut to 24 hours...this is so unfair and something is going on in this warehouse....I'm sure you have had many more complaints about the Pines Warehouse, if not you will, everyone is upset and unhappy...... | |
| C. Dutch | 1/21/11 |
| I dont know what is happening to Costco these days. The attitudes of Managementand that of the employees is piss poor and very disrespectful towards customers... Costco can you afford to loose customers who spend between 700.00 and 1500.00 dollars a month? Considering your CS people chase me down everytime I am in begging me to upgrade my account I am guessing you cant afford to loose customers... My husband and I are considering cancelling our membership after our 2nd horrid experience in 2 days in our Altamonte Springs Florida.. The refusal by the cashier to take our check because my husbands name is on the checks and my name is not for personal reasons.. We are on the account together, my name is not on the checks.... I spoke to a CSM who told me that I needed to get the problem "fixed," meaning have my name put on the checks.. I asked him to call our bank to verify the fact I am on the account as well. He refused.. There is no problem to fix othe than those of Costco. So I am gu | |
| COSTCO EMPLOYEES | 1/23/11 |
| Mr. Sinegal, Please do something about your management, from supervisors to warehouse managers. There has to be something that can be done so we the employees can tell you what is going on in each warehouse. THERE IS TOO MUCH FAVORITISM, DISCRIMINATION, AND SO MUCH MORE GOING ON. PLEASE HELP US. DO NOT IGNORE THIS | |
| Donna Ning | 1/25/11 |
| Was given a gift card .....no information on the card to tell you the dollar amount on the card. Called the phone number on the card to try to find out the balance. Information not attainable by phone or by your website...very frustrating...made 10 phone calls to corporate with no luck....was given 3 names to contact and no answer just a machine on all three lines. Dissapointed!!! | |
| TOM HERR | 1/15/11 |
| I AM VERY DISAPPOINTED IN THE HANDLING OF MY REQUEST FOR A PROMOTIONAL MEMBERSHIP, WHICH WAS OFFERED THROUGH THE ENTERTAINMENT BOOK. ON NOV. 5 I SENT IN A REQUEST AND RECEIVED A CONFIRMATION NUMBER. AFTER 4 WEEKS WHEN I HAD NOT RECEIVED THE PACKET, I CALLED ENTERTAINMENT BOOK AND WAS REFERRED TO KARDMERCHANT. I WAS TOLD THAT MY VISA CARD WAS DECLINED...I HAD GIVEN AN INCORRECT EXPIRATION DATE. THE DATE WAS CORRECTED AND I WAS TOLD THAT IT WAS RESUBMITTED. AFTER 2 WEEKS I CALLED AGAIN AND WAS TOLD THAT IT WAS NOT SUBMITTED AND IT WOULD BE TAKEN CARE OF. I HAD HOPED THAT I WOULD RECEIVE THE MEMBERSHIP SINCE OUR BJ MEMBERSHIP EXPIRED AT THE END OF NOV. AFTER SEVERAL CALLS I WAS TOLD BY JOHN BENSON THAT THE PACKET WOULD NOT BE AVAILABLE UNTIL FEB. I TOLD HIM TO FORGET IT. I FEEL THAT KARDMERCHANT IS VERY INEFFICIENT AND UNCARING IN THE DEALING WITH ME AND MY REQUEST. SINCERELY, TOM HERR | |
| Kimberly Smith | 1/3/11 |
| Costco sucks. Their customer service thru the online part is going down hill. My renewel is up and I will not be renewing my membership. | |
| Carole Yuhaniak | 1/4/11 |
| My sister and I spend quite a bit of money at Costco here in Pa. the Pa. store, but regretfully may have to shop elsewhere only because both her and I are handicapped and need and depend on the handicap riders, which are usually either broken down, used by other customers, or need charging, (possibly) need new battery's??? There are only 3 or 4 (when available, and or working)....please, someone out there help us who are good, dependable shoppers and just want to go shopping like everyone else. Please purchase more riders, and also new batteries for the current ones. Was recently reduced to tears as other customers watched as I was being physically pushed in the dead rider by the store manager and also a worker. Was totally humiliated, and upset... | |
| Marie Winkler | 1/4/11 |
| Why does Costco provide coupon booklets with certain dates to use them on or by? It's so ridiculous! Have the coupons begin at the first day of the month to the ending day of the month, NOT to begin on Jan. 6 - 23rd or use on Jan 23rd - 31st!! I have to wait days to finish my shopping and before I can use them while I do my shoping on the first day of each month! I just do not like that at all!! And Costco's produce is getting bad, I've brought back bagged green beans, lettuces, and snap peas because they rot a few days after purchase. You do not keep favorite dog food items continuous on the shelves, Costco is as bad a Trader Joe's at bringing a good item and then POFF - it's gone and never comes back! Take for instace, the falvored 3-pack Foster Farms chicken breasts - they were fantastic & one day they were gone, noever to come back again. I was told they were "seasonal" - YEAH RIGHT!! I called Foster Farms, they told me they didn't understand WHY Costco pulled them either, as they were a great big seller for Foster Farms Chicken. I am so disappointed in Costso these days, I hardly shop the Warehouse anymore! Costco should be MORE consistent and not looking for the CHEAPEST deals, as my husband was told - so sad! | |
| Mike Chu | 1/6/11 |
| 5 STARS I would like to know when are you going to have snow blower again! How can I find out which costco has snow blower!I really need one.I can't trust other store product except Costco so please help me out which store has it or on line order. Prices range $500-1200. Thanks my e mail: chumichanoreen@gmail.com | |
| anna Doxie | 1/7/11 |
| I spend more at costco each year than the average family earns in an entire year. I am APPAULED that COSTCO would even affiliate themself with INTUIT PAYROLL! That company has THE WORST customer service you could possibly expect!!!!!! DO NOT waste your time with that company!!!!! | |
| Pat Cantrell | 1/10/11 |
| My husband purchased some shirts w/the Kirkland Signature label on them. We would give the shirts a 5 star rating, however, not on the packaging. There was an inordinate amount of plastic in the packaging. We could recycle the tissue paper & the cardboard and even the straight pins. However, the use of plastic collar stays and plastic tags w/hard plastic brand name do dads on the strings of the tags were completely anti-environmental. None of this can be recycled, all ends up in our land fills. NOT GOOD! Do away with the extra hard plastic brand name on the string. Replace the plastic information tag w/recyclable paper tags. Please be environmentally concious when packaging any/all of your products. Thank you, Pat Damascus, OR | |
| Tim sanders | 1/10/11 |
| Costco sells tainted meat. I heard it from a bunch of people. Watch out! I will never trust them ever again! | |
| Craig williams | 1/11/11 |
| Your 1 gallon milk jugs must have been designed by a complete idiot! How could you continue to allow your 1 gallon dribble glass, of a jug to continue? once is enough for me, no more milk from Costco! | |
| BAD FRUIT AGAIN | 12/29/10 |
| i KEEP FINDING BAD ORANGES (NAVEL) FROM YOUR BRAND pRETTY bELLE AND SMALL WATERMELONS AND PLUMBS ! iSNT ANYONE OVER LOOKING THE PRODUCE??? tHIS IS IN THE madison heights store in Michigan! | |
| Paul E. Pittman | 12/30/10 |
| My concern is the use of cell-phones while in the gas pump area at Costco or any other establishment. The use of cell-phones in the gas pump area is very dangerous. Anyone with knowledge of electrical sparks and fuel fumes would know of the life threating danger. I personally have watched a friend die from just switching a pump on. The switch sparked and my friend being in the middle of the fumes was badly burned, his insides were servely burned since he was also breahting the fumes. I did go to a supervisor in the Raleigh store on Old Wake Forest and Six Forks Rd.. I told him about my concerns and that a lot of customers were useong their cell-phones at the pump and could they put a sign up to have them turn off the cell- phones while in the fueling area. His reply was less than I would expect from a supervisor. He acted as if a sign were put up he would lose some customers. If someone causes a flash fire from the use of a cell-phone COSTCO will lose a lot more than a few customers. So my question is, " Why can't a sign WARNING for safety sake be put up in the fueling area to turn off cell-phones. | |
| patsy carlson | 12/31/10 |
| As a Costco customer and living in California, I have read that your store has made said you will not offer in store samples of beer, wine and distatilled spirits as allowed by the new California law. I want to tell you THANK YOU for taking an official stand and be an example for other corporations that need to say NO also. I am very pleased to see a corporation take a stand and be a leader in caring for your customers. Thank you Patsy Carlson 10011 F ederalist Lane Sacramento, CA 95827 (916) 364-5790 | |
| Veronica | 12/25/10 |
| I would give no stars, but it wasn't an option. I bought 4 frozen lobster tails Xmas eve day; labeled as from Brazil, etc. I know lobster tails and understand the frozen, 'rock lobster' process; these aren't fresh tails off the boat and they aren't homerus americanus, I realize. Paid good dough, brought them home directly in a cooler pack, with frozen paks, and put them in bottom drawer of refrig. I open them an hr later to thaw to cook for xmas eve night dinner and the refrig, kitchen and house smells like Louie's Bait shop on a hot afternoon. Utter freakin garbage... I run them back to Costco Naples, FL, stand in line at fish counter to return them and get credit, and the idiots behind the counter, take them back, almost gag on smelling them, and act like it happens every day. Third World crap, imo. Done with Costco; this kind of thing has happened too frequently with food, meat, fish, etc. Someone is not paying any attention in the supply line, vis a vis QC, proper refrigeration, etc. They are just moving containers of crap and the sheeple keep buying this garbage. This ain't the flatscreen TV biz, only... GL, V | |
| joe | 12/26/10 |
| bought a ps3 with no hard drive. when i tried to return it, they would not take it back, treated me with disrespect. it was the one in Naperville, Illinois. They had 2 really bad employees, Joe and Aubrey, they were awful when it came to respect. | |
| Walter Mularz | 12/24/10 |
| My hobby is photography and like some of my pictures to made into16 by 24 prints. Presently the company offers16 by20. this aspect ratio does not fit the "film"or the digital size of 35 mm, which translates to1and to1 and a half. When this is multiplied by 16, this comes out to be 16 by 24. Would appreciate if the soft ware in the processing equipment be adjusted to include the 16 by 24 size as i don't use the 16 by20 size. This adjustment does not require new equipment as the roll of paper is 16 inches wide. The present equipment allows me to enlarge my photos to12 by 18. The equipment allows one to have pictures of 4 by6 multiples. Would appreciate that my request for having the 16 by 24 be made available. | |
| GLENN SMITH | 12/21/10 |
| We have been members for a long while now, initially joined in Anchorage, Ak. We now reside in Mount Juliet, Tn. and wish that there was a COSTCO's on the East side of Nashville in approximately the same area. We think that this would be a great area for you to expand into, because it has been the only area unaffected by the floundering economy of late. It would increase your profit and make it much more convenient for a huge population of people that are not members. Most of the problem is the distance to go to your stores from this area, it is to great, so no one bothers with it and go to a more convenient SAM's Club, Wall Mart, Lowe's, Ace, Public's, Kroger's etc. etc. all of which are in numerous locations in this area. What do you think COSTCO Corporate Headquarters? By the way your e-mail FAQs and Contact site "DOES NOT WORK"! | |
| Leon Franklin | 12/19/10 |
| When I was recently in Orlando, Fla. I purchased a new set of tires from the Waterbridge Blvd. store. I wanted to let you know that the gentleman named Saitia Maui'a was very professional and that I was well satisfied with everything. | |
| Kennon Smith | 12/15/10 |
| you closed down willowbrook costco photo (film) dept. and moved it to I-10/Bunker hill in Houston Texas - and the longer commute and poorer service shows-- you closed the wrong one ! poor decision | |
| Daniel | 12/11/10 |
| I recently returned a Canon $1000 Camera to Danville Costco, I knew it was more than 90 days old and would of been happy with a repair which I would have gladly paid for,Instead they insisted that camera was not purchased there because they could not find in thier flawed system ( i purchased with my Costco AMEX card) I have bought many computers and TV's printers,Hot Tub, etc from this Costco only to be treated like a fraud? The manager was very rude and disrespectful! I will never purchase another product from there and encourage all others to beware! Costco's customer service policy has changed dramaticly and cant believe they would hire managers of that caliber! | |
| Roslyn Burroughs | 12/14/10 |
| I have been waiting for a eight by ten photo for 2.5 hours. I was told one hour but because of Christmas cards I had to wait. I was neither page or told that it would take that long. I needed to take this downtown time sensitive of course now I can't go any where else I must pick my children up at school. Customer service sucks. | |
| Marv Stein | 12/10/10 |
| THE WORST CUSTOMER SERVICE, RUDEST, INEPT THUGS THAT RUN AROUND ON THEIR "FORKLIFTS" HONKING LIKE THEIR BAD BOYS ON THEIR MOTOR CYCLES. RUDE TO CUSTOMERS AND VENDORS ALIKE. YOU REALLY NEED TO GET YOUR HANDLE ON THIS. AND YOU NEVER FIND A SERVICE REP ON THE FLOOR TO DIRECT CUSTOMERS TO "MERCHANDISE". SO IT'S SELF SERVE. WHERE ARE THE SIGNS? WE ARE SICK AND TIRED OF THE ARROGANT, CHILDISH ATTITUDE OF THE COSTCO EMPLOYEES INCLUDING YOUR GENERAL MANAGERS AT LOCATIONS! | |
| MICHELLE MIMS | 12/9/10 |
| CAN I PLEASE GET A RESPONSE IM A MEMBER OK KENNEWICK MY EMAIL ADDRESS IS ANTONAYUNIQUE@YAHOO.COM | |
| MICHELLE MIMS | 12/9/10 |
| I HAVE BEEN GOING TO COSTO FOR A VERY LONG TIME AND NEVER FELT DISCRIMINATED LIKE I DID. I ALWAYS SPEND OVER 600.00 OR MORE IN THAT STORE AND NEVER HAD A PROBLEM. THEY MADE A MISTAKE OF MISPRICING SOME LOBSTER TAILS AND THEN ASK ME IF THAT WAS MY MEMBERSHIP CARD THAT IS WAS USING WHICH ALL THE CARDS HAVE THE PICTURE ON THE BACK OF THEM. THEN I HAD MY SISTER THERE TO HELP ME CAUSE I HAD SO MUCH STUFF, HE EVEN ASSULTED HER TELLIN HER THAT SHE COULD NOT PURCHASE ANYTHING CAUSE SHE DIDNT HAVE A CARD BUT IT WAS MY GROCERIES, MY FEELING WAS HURT SO BADLY I WANTED TO TELL THEM I DID'NT WANT TO SPEND NONE OF MY MONEY IN THAT STORE BUT I NEEDED THOSE THINGS. I WONT BE GOING BACK FOR A WHILE TO COSTCO UNTIL THEY TRAIN THERE EMPLOYEES HOW TO TREAT A CUSTOMER...ALSO I PAID TO SHOP THERE AND PAID FOR THE EMPLOYERS TO WORK THERE... I DESEVERED TO BE RESPECTED..... | |
| Mary B., California | 12/6/10 |
| I usually am a big fan of Costco but I have concerns when I learned that they use sales receipts that contain high amounts of BPA and it can be absorbed through skin. There have been reports of this concern in the news in the last few months (check Google). There is a safer alternative to use from a company called Appleton. I am trying to contact them to use the safer product but they connected me to the warehouse and then to voice mail boxes and not a person. | |
| Tom Kloiber | 12/2/10 |
| Seasonal Help Hiring Practices Being one of many millions of the jobless due to the economic downturn, I applied for a seasonal position at a Costco Store in Gilbert, AZ i.e. the Market Street location to be exact. I was contacted and arrived for my first interview, then I was contacted for my second interview and provided all the necessary information for a criminal background check. I was called the following week and was told that they had all the help that they needed and were sorry, but I would remain at the top of their list in the event anything had changed. A week and a half later I was telephoned and was told to come in for a drug screening (keeping in mind that I do NOT use drugs nor have I ever been in trouble with the law)so clear sailing, right? WRONG! I was again contacted and was told to arrive at this date and time for new hire training. I'm sitting there waiting and waiting, the assistant store manager whom I had interviewed with previously walks up to me and says Hi Tom, didn't anyone contact you? I replied no....why? He stated that business wasn't what they had expected and will not be hiring anymore additional staff! Now keep in mind, I have been there no less than four times, traveled 30 minutes each time, waited to be interviewed and was totally run around. I had assumed that Costco was a "class act" and one of the better run retailers.........seems they leave allot to be desired in business and hiring practices! Now its the first week in December and I cannot possibly be considered for another seasonal job because of the long period of time they lead me through this wild goose chase. | |
| Eliseo Navarro | 11/21/10 |
| They are sooooooo rude! I went in trying to buy a t.v. ps3 and surround sound and Carl the manager wouldn't give me $100 off! I guess Costco doesn't care if they lose customers. I'm going to sams club! Chicago, Il. Location on clybourn. | |
| Annie | 11/17/10 |
| Why repackage perfectly good Kirkland Kleenex? Have you tried the new box? It takes 2 plus hands to get the first 50-60 sheets out. Not what you want with a cold or sudden sneeze. The first dozen or more sheets come out in skinny shreds. After years of purchasing I won't again. I tossed the remaining boxes and bought regular grocery brand. As to the rest of Costco - BRAVO! | |
| disgusted customer | 11/19/10 |
| Being a member since 1988, spending a lot of money with Costco. For the past sevveral years I had my tires mounted changed and balanced there. Went there today and was told that since the tires were not bought through them, they can not help me. Well, to me that is the poorest customer service an organization can offer. Shame on you. If you would have carried the size and type of tires that I needed, I would have purchased through you. I was told you did not and left it at that. Now the guy tells me that they could have ordered them. So who to believe? This guy thinks he is the king of all and the customers are nothing, this is how I felt, humiliated in front of other customers this is not how you uphold custome relation ships and treat a loyal customer. I took my vehicle 1 block over and they gladly assisted me, no questions asked. So sad day for Costco... You lost my business and perhaps more to come. | |
| fred | 11/12/10 |
| Costcos cater their merchandise to the markets they're in. All of you with food stamps should get jobs and learn how to spell. At least use spell check on your computer!! Food stamps should be for the elderly and handicapped, not illiterate people who want to use them to buy cigarettes and junk food. You are using tax payers money. | |
| Lisa | 11/10/10 |
| Costco's in Matthews NC is more concerned with having a good worker, then the safety of their members that this employee is harassing on their property. They clearly have all of the evidence they need on the video cameras, but refuse to investigate the harassment unless one of the three parties involved come forward with their statement.They have the statement from the victim and the perpatrator, as well as the video tape, but they refuse to do anything about it. He has researched my address and showed up at my home and has constantly called my home from Costco and they CONTINUOUSLY PROTECT THIS CRAZY EMPLOYEE. DON'T GO TO MATTHEWS, NC LOCATION, BECAUSE THIS EMPLOYEE IS FROM AFRICA AND HE IS NOT UNDERSTANDING THAT NOT INTERESTED MEANS GET THE HELL ON. | |
| Terry Berger | 11/10/10 |
| On March 30, 2008, we purchased a Sony KDL46VL130 46" 1080 television from the Smokey Point Costco store. The picture went out on it and we contacted Sony. We had one of their approved service providers come out and look at it and tell us what was wrong and give us an estimate that it would cost to fix it. The estimate was $1.500.00 to fix the television. The technician said the mother board had gone out. Sony said their warranty expired a few days before we called. Costco Concierge is trying to figure out what to do, but has no clue. Grant, the front end manager, at the Smokey Point Costco store was arrogant and offensive. According to a local attorney we had a reasonable expectation that the television we purchased for $1,999.99 would last longer than 2 1/2 years. He even provided me the Washington State statute for Implied Warranty: Merchantability. I guess if we do not want to have to buy a new television we will have to go to small claims court for satisfaction because it sure does not appear from the arrogance I encountered today that Costco will step up. Sony is willing to sell us a new model to the one we have for $1,000.00. After this experience, I really do not think Sony or Costco will be seeing any of our business for high ticket items. So much for my Costco Executive Membership being worth the money. | |
| Mina Sultani | 11/10/10 |
| I am very disappointed in Costco!!! I am ready to give up my membership and stop shopping once and for all... I purchased a VISIO PL about 125 days ago but unfortunately the sound stop working on the day 93 so, I called Costco and drove to the store to be turned down. I was asked to call Visio and so on… on... to make the long story short 27 days later, my mother still have no sound and Visio/ Costco has not resolved the matter and is giving me nothing but run around. I can’t believe that Costco is willing to lose members for selling lousy products. I expect a TV to last at least 6 month not 125 days but apparently, according to Costco and Visio, I am having a very high expectation… how stupid of me to think that a TV should last 6 month!!! Here we are after spending thousands of dollars for the past 12 years, I just have to give up and join another club!!! Visio Case# 606140 | |
| Martin Hendler | 11/8/10 |
| ALL Employees at the Costco Warehouse on West Lantana Road in Florida are very Friendly and Helpfull to me. The Service at this Costco Location has been Excellent. I also have noticed that Dawn, And Jayson have been very nice and helpfull to me. Thank You again for the Good Service at Your West Lantana Road Florida COSTCO Warehouse. Sincerely, Marty Hendler (561 ) 588- 8029 | |
| annonymous | 11/7/10 |
| I wanted to try costco to promote my products. Got all the information about WDS department it demonstrates new products. wanted to take a closer look at this department so I sent one of my employees to apply as a demonstrator at the store 1004 NE San Jose. What a dissapointment, the supervisor only hires asian people, if latinos come and apply she sends them to the Senter road store or Almaden. My employee attended 3 of the "motivation" meetings. If someone brings something up to the supervisor's attention like for instance scheduling the same amount of hours to all of them equally instead of only two or three of her favorites, her response is a "NO I WONT DO THAT, WHEN YOU ARE AS GOOD AS THEY ARE THEN I THINK ABOUT IT" and she goes on saying that Costco managers request only these girls. If I sent this girl to check things out is because she is one of my best sales person. I didn't want to believe all the negative comments about costco, mentioning only one: July 13/10 Mr. William Clever complains about the almaden store only hiring latinos who don't speak English, he should come to the 1004 98% are Asians and not only they don't speak English but they don't know and don't care how important it is to mention the product's company name, what it does, the benefits etc. Needless to say I cancelled everything I had done with this company. There's no such thing as a good or bad race only bad management, Regional or district managers should keep their eyes open. WHAT THEY ARE DOING IS NOT GOOD FOR ANYONE'S BUSINESS | |
| Brandie | 11/3/10 |
| Our first sleep science bed purchased from South Bay International, Inc. in Pomona Ca (through Costco online) came right out of the shrink wrap smelling like mold. We returned it and received another. My husband just found that the entire underneath side of our bed which we have been sleeping in for over a year (with our 2 year daughter), is COVERED in MOLD. Our daughter wheezes at night and I have been fighting a sinus infection for over a month, which won't go away even with antibiotics. There is no other mold in our home and nothing was EVER spilled on the bed. Both Costco and the manufacturer, South Bay International, Inc. are refusing to acknowledge they are continuing to sell a faulty dangerous product. BEWARE. | |
| Eric funk | 10/29/10 |
| Costco. Com mobil your new mobil site needs a link to the main site I am an iPhone user and hate mobil sites if I have to use the mobil site I'll quit shopping your online store so please provide a link from the mobil site to the main site use auto trader as an example | |
| Jackie | 10/29/10 |
| I have done the bulk of all my shopping (including groceries, electronics, small appliances, furniture, some clothing, etc.). I love your customer service, your quality, you very helpful and friendly employees. I have had an executive membership for years, and have had a membership from before you were called Costco. So, why am I considering NOT renewing my membership when it comes up for renewal? Why only 3 stars? Because you have no sustainable seafood policy, and continue to sell Chilean Sea Bass and Orange Roughy, and do not let your customers know that they are at risk of becoming endangered. I no longer buy seafood products from you, and my enjoyment of shopping at your stores has been greatly diminished. | |
| Blessed | 11/1/10 |
| I have loved Costco's service and food from the start. No place, let me repeat, no place is perfect and so many people feel entitled these days. I have to laugh when I read some of these comments. Really? Some of you people need to go to work or learn how to spell. Shop somewhere else if you don't like it. Good Grief! I feel sorry for the people in your life. | |
| Betty DellaCorte | 10/29/10 |
| I am not sure that you are aware that the cartons in your produce dept.that are labled "Sweet Potatoes" are really Yams. This is of great importance to those who are on a diet where as they are told by their M.D.'s that the Yams are highly inflamable to the body, and Sweet Potatoes are an anti inflamation food. Diabetics must take heed as well as others who need this information. | |
| Evelyn | 10/29/10 |
| My husband and I have been shopping at Costco on Renaissance Road in Albuquerque, New Mexico since it opened it's doors in 1996. The past couple of years we have experienced extremely poor customer service. Today was the worst. After spending at least 45 minutes with a Costco employee named Mike resolving an issue on our account, my husband went back to the cashier line to pay for our goods and was told by the cashier the problem still had not been resolved---he would have to speak to another person and go to the back of the line. Needless to say....he left the basket there; went to customer service and canceled our membership. We will do business at Sam's Club in the future. | |
| | 10/27/10 |
| I am a Costco employee at a central valley warehouse... so all of you people that complain about employees... walk a mile in our shoes... we are governed by our warehouse manager. So if you have a complaint.. please find out his/her name and call the corporate office..before you blame the employees... | |
| | 10/27/10 |
| Also I must say as a long term employee...so many of the customers are beyond rude... maybe you could put your cell phone away while I am trying to help you...also the the attitude that so many of the customers have...I am just doing my job. I am trying to help..but I get treated like I am less of a person...I cant say anything back in fear of losing my job...so please think about that... | |
| Phil Fricano | 10/23/10 |
| Two requests: 1) The cinnamon buns you are currently selling (round tray/single cavity container) is a disappointment. The buns are extremely difficult to remove and separate. Please bring back the "cupcake" type of packaging whereby they're easy to remove, allow freezing the entire container, and easy to remove as desired. 2) Please bring back the awesome peanut butter cookies of a few years ago! | |
| Laura | 10/22/10 |
| Stay clear of the Mayfield Hts., Ohio store. If I hadn't just renewed my Costco membership, I would not be shopping there anymore. I feel the management is deceitful and sneaky. I was up front with the Mayfield Hts. manager (a petite black lady) when I inquired about an item that I had purchased 2 month prior and had not yet used (it was a bathroom vanity). I saw that it was on sale for 70 dollars less. I asked if I could purchase the sale vanity and return my vanity (I knew that it would be a lot of hard work in returning the original item and I didn't know if it was worth the 70 dollars). The manager (a petite black lady) said I couldn't get the sale price because I had purchased it over 30 days ago. She also said it was a "last one". She had me waiting in the front of the store while she got that information from the "store manager" in the back of the store. Anyway, in the mean time, I had decided not to go for "the purchase and return route". But here is the kicker, after 10 minutes, I returned to where the vanity was sitting (at the end of an end cap on a wheeled cart) and IT WAS GONE. Even if I wanted to purchase it I couldn't have. No other person had purchased it during that time frame. I believe, that while I was waiting up front and during the time she was seeking out the store manager's advice, she conveniently had the vanity wheeled off the saleroom floor. Pretty down low and deceitful. Shame on you. | |
| Brady | 10/22/10 |
| Provide more goods available to the small familys. | |
| Jim Carey, Seattle | 10/19/10 |
| "COSTCO DONATED $19,000 to Dino Rossi?" reads all the Newspapers and News Blogs. Aside from the fact that Rossi doesn't give a damn about the average Joe or Sally, I don't want any of my Money going to Political Campaigns. I also won't support a corporate institution that wants to cripple government that builds the infrastructurethe transit systems and highways that take us to Costco; that supports the poor and the aged through social security, medicare and medicaid; that builds our universities and medical institutions; that assists and aids the veterans through the Veteran's administration; that protects our children through Safety Consumer Protection; etc etc... | |
| Costco billing and credit card switching | 10/19/10 |
| The changes in billing addresses has caused problems with my card being inactivated due to sending the bill to the wrong place. The membership is one address and the actual bill two others. If you use bill pay, as I do, the address may be the incorrect one due to constant changes. I called the Seattle headquarters and was told Costco has nothing to do with this problem so the consumer has to work overtime to call HSBC and try to explain the situation and fight to have the finance and late charges removed. | |
| 111782777150 | 10/19/10 |
| the buye's are not listening to the warehouse staff, request are made and not completed of fulfilled! I've gone else ware for common thing's such as Men's Socks-Auto Battery's-Food Item's such as Harry's brand Tapaoca Pudding! and I live in a city #4 in size in the Nation with 3 costco's and none can help to get stuff wanted! | |
| j riechert | 10/17/10 |
| After I transferred my prescriptions to Costco.... my doctor called in a prescription...your pharmacists was so ignorant of protocol that they refused to ask the doctor if a generic was approved as well. They said nothing to my husband when he went to pick it up and charged him $50 for a $4 prescription! THANK YOU COSTCO!!! Great customer service! I understand you make more money on these prescriptions but I have NEVER had a pharmacist or pharmacy refuse to provide me with a generic. I ran out of one of my prescriptions on a Sunday and did not know that Costco pharmacies are closed on Sundays... I could not even have another pharmacy provide me with a refill or one or two pills to tide me over until the pharmacy opened on Monday! Why do we pay for a 7 day a week membership but only receive 6 days a week from your pharmacy? The pharmacy is one of the most important aspects of people's lives!! I am moving my prescriptions to another pharmacy! One that actually provides SERVICE. SHAME ON YOU COSTCO! YOU KNOW HOW MUCH AMERICANS ARE SUFFERING PAYING HIGH PRICES FOR DRUGS. | |
| PJ Douglas | 10/16/10 |
THANK YOU COSTCO EMPLOYEES AND COSTCO CO. Today, 16Oct10, was at my regular Costco, Capistrano Beach. It was hot and I became overheated and very red in the face. Sat at the pharmacy bench to hopefuly recover before checking out and going home. A customer alerted the manager, Chris. He had John bring me ice water and a moist towel. They offered me food and orange juice. While I was recovering Chris had John take my groceries to the refrigerator room. When I was able to get up Chris took my cart to the checkout stand and had Jordan unload everything. Then Jordan loaded everything in small boxes so I would not have trouble when I got home. He then took my groceries to my car and loaded them in. They all said it was Costco policy and they were just doing their jobs. I thank them and Costco. | |
| | 10/15/10 |
| Go to the Atlanta costco and have the employee shove me. At first i did not realize she was an employee until she was opening her tote bag at door. She scream at me and made racial comments if i had done that to her all h would break loose. Racism goes both ways i will never go to that cosco again. She shoved me so hard my toe twisted. It looks and feels broken bruised black n blue and lm limping with pain. What will happen zip i did not want to give my name. Dont need the employee to come to my house to seek revenge should she get fired but i am sure she will continue to shift her frustrations out on unsuspecting customers until some little old lady falls and cant get up. Does costco give bonuses to their bully employee giving herself a pat on the back. Disqusting and unacceptable. | |
| I hate costco | 10/13/10 |
| petty people with petty problems...I am leaving my membership in the dust as soon as it expires...the clerks are so rude ...who needs the bull! | |
| anonymous employee | 10/13/10 |
| Managers and supervisors need Bachelors degrees because they treat members and employees badly. There is too much favoritism going around. The auditors should ask employees how they are treated by managers and supervisors. The only way to get hired at Costco is if they know some one on the inside i.e. managers and supervisors. That is the reason why the customer service is so bad, instead of hiring qualified applicants, they are hiring their distant family members. | |
| L. W. Davis | 10/14/10 |
| Good afternoon, I literally eat the Kirkland Cranberry Macadamia Nut Cereal 365 days a year. HELP! Not having the cereal for over three weeks is very disappointing; I cannot locate it in any of your stores in the metropolitan area. Thank you, A disappointed consumer in Rockville, MD | |
| James Mc Quillan | 10/14/10 |
| I am giving Costco a "poor" rating because when I went to the Costco in Wilmington, NC today I found that the "Donut Shop" K-cups for my Keurig Coffee Maker were no in stock. They did have a Paul Neuman and a Folgers. When I asked where the "Donut Shop" K-cups were I was advised the they were "discontinued". I received this advise at the Membership counter and while I was standing there at least 3 other people came up and asked the same question. I am hazarding a guess but whenever I went and bought my "Donut Shop" K-cups the pile that they were in was always half empty while the Paul Neuman's was almost completely full leading me to believe that it was a good seller. Why someone in Costco would make the decision to "discontinue" the "Donut Shop" coffee and retain a brand that was demonstratively not selling as well is beyond me. Give us back our Donut Shop coffer or we will be forced to purchase it elsewhere as it is not "discontinued" in other outlets. | |
| Pam Gersich | 10/11/10 |
| This letter will not have much meaning for you. I truly understand. We are customers, have been for many years. Have always thought your products are good buys. Recently bought a thin screen 42 inch tv for a brand new school, only 300 students. They did not have a tv to watch educational programs. Came to you to purchase it after much research. You had the best price and you give a free two year warranty above the manufactures, which is generous. Before checking out I found your last area wool rug, 8 by 10, for $280. I called Pete the Medford, Oregon store Manager's office. The secretary said she would have him call me. I told her just one question. I am purchasing a 42 in. tv at their price, could they donate the last rug to a new small school so the kids could sit on it. We would honor Costco and post a thank you so our families would know. I waited one hour and 20 min. standing by the tv on the cart for Pete's return call. Never came. I called him, he answered the phone himself, said write a letter, submit a non profit tax id no. with it and we will maybe send you a $25 gift certificate. How cold. I am sure many people ask you for things, but your system is broken. I should have been upset just standing and waiting for 1hr 20 min. in your store. The secretary knew I was there in the store calling. I kept my manners and did not get upset, but I sure had a right to. I want to tell you the business in Medford that have donated or discounted for our new school. And I carried the tax id no. with me at all times and was never asked...Larson's Furnishings gave us a $350 5 ft in diameter work table and 10% off our 4,000 purchase of gently used furniture ($400 off)...and all the furniture looks new. We furnished a 40 by 40 ft main room....Gates Home Furnishings in Grants Pass sold us a beautiful cherrywood electric fireplace at $900 instead of $1600, Fred Meyer took 20% off two area rugs, and 50% off three peices of furniture, Target donated our wall mount for the thin tv we paid full price from Costco, Office Depot took $150 off a large U shaped cherrywood desk, hutch, and desk chair. Costco, not only is your management uncaring, but your great store is failing in my opinion. Your system is broken to not make acceptions in special cases where a non profit school is just beginning. All business shine compared to you. I am sure you give to large charities in many wonderful ways, and it trickles down. To not help in a local personal way, when we are spending a large amount on a 42 " tv.....and it was your last rug in the store....well you are broken. | |
| Starr Hayes | 10/7/10 |
| Your cakes is wonderful, I purchase the membership for the cakes. My only regret that you don't make Wedding Cakes! I want a Costco Cake for my wedding in 2011. | |
| Steve Rose | 10/4/10 |
| I have been a member of Costco for about 15 years. I am a corporate members. I have had the worst experience dealing with the manager of the Costco at the Perimeter Mall , GA. Costco states that if you do like an item return it. That’s it. I had an argument with the manager who states it up to their discretion. He did take the item back, but the attitude was the problem. I feel that Costco has lost their edge, on being polite and respectful of their customers/stockholders. I had to wait for a manager for 25 minutes to ok the return with an attitude that he was doing me the favor and he would not do this again. I asked him what the return policy was and he stated ”it was up to the manager of each store. I told him then why put up a sign that says if you are not satisfied with the item you can return it. Well as our talk show host in Atlanta says you talk with your money and I will go to other warehouse stores. | |
| Tom Darling | 9/29/10 |
| This is the second time I've had the benefit of Concierge remote access support for computer issues. It is truly a huge asset for resolving issues, and Joe #800914 (in Florida) was so competent and knowledgeable in helping me reconfigure my browsers and get rid of unwanted programs that now I take even more pride in my Costco HP 350t desktop computer purchase. Way to go Concierge! I understand that Costco Concierge service is hiring more people and they are hiring capable people. I bought an HP Pavilion laptop 3 years ago, and because the computer support was so good, I invested in a new Pavilion desktop from Costco last month. I am ready to really put it to best use now that Concierge Services has helped me configure it to meet my exact needs with the help of remote access support. They were able to see what my needs where by having us both log in to the same server. What might have taken hours to figure out, took only minutes with such specially trained support staff. (Tom, happy in San Diego) | |
| sydney smith | 9/29/10 |
| costco los feliz los angeles ca 90039 returns act very rude and make bad remarks towards the customer as we are the only company let people return items etc etc there is a woman who's name tag hidden (found out she is LUCIA) she should not make customers feel so little infront of her. been 19 years costco member this what we are getting back. basically customer service is politness this woman has some kind of inbalace. I will not go to los feliz costco and not planning to renue my member ship. I rather go to jetro or sams club. hope for the sake customer you will take action. | |
| David Oliver | 9/28/10 |
| On Friday (24 Sep 2010) I tried to return a "Mr Coffee" coffee maker to the warehouse at Sonterra Blvd in San Antonio where I purchased it originally in March 1999. It was in its original box and packaging material along with the instructions booklet, and the original receipt. Charlie the customer service representative asked if there was anything wrong with it, I replied not really my wife decided she does not like it, never uses the thing, and wants to try something else. Charlie said because it was over a year old, he would have to have a supervisor approve the return. Mica came to customer service and explained that he "would not" take it back. He said there was nothing wrong with it, and I had it over a year and that Costco is not a rental agency where if you do not like something that Costco will not take it back. I then replied OK, it does not heat is that acceptable? After an exchange of words, to my embarrassment a small crowd was gathering and also returning items and observing the conversation. Eventually Mica agreed to get a floor manger for a decision. After 15 minutes he returned, no floor manager, but he told Charlie to issue the refund. At that time, I asked again about return policy and the sign that professes satisfaction guarantee. He reiterated the previous contention, Costco cannot accept items over a year that have nothing wrong with them. I surrendered and did not debate the issue any further, but would like to know the official policy about consumer customer satisfaction? The web site shows: "We guarantee your satisfaction on every product we sell with a full refund. The following must be returned within 90 days of purchase for a refund: televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones". If there are exceptions, provisions for slightly used coffee makers please advise, as a portion of members asked me later what the policy was, and they too thought it was not handled well. I have see Mica working in other sections of the Costco store, and do not know how long he has been a manager. I have been shopping at Costco (Sonterra) since it has opened and know many friendly, customer oriented employees there, and this is the very first time experiencing such difficulty with Costco customer service. You are authorized to check my account, I spend thousands of dollars at Costco and for a $29.00 coffee pot would not violate my ethics to defraud, swindle, be dishonest about your products. Your policy is one of the reasons that I do spend a great deal of time and money at Costco all over the USA. This incident has left a sour taste in my mouth and I really need to know exactly what the return policy is, and as a senior citizen hope that I do not have to wait as long as it took Mica to find a absent floor manager. Thank you very much. Just tried to send this e-mail to Costco and the following message was returned: " Error:The page you are trying to access is not available. Please contact the administrator for more details." The grief continues. | |
| prospective employee | 9/27/10 |
| I have hear from a reliable source that if you are a current employee and you would like to advance within the Costco Organization that all one needs to do is contact the Warehouse manager and express you goals and without posting any open positions for others will create an opening and move the individual into that new assignment. I would think a notice would go out for all employees that if anyone is interested we are now opening training positions and have all apply that are interested. | |
| employee | 9/27/10 |
| I believe the wearehouse menagment needs some profesional classes and how to talk to employees but the Costco itself is wonderful company to work for, | |
| Regarding the shooting at a Costco store in Las Vegas | 9/25/10 |
| Dear Costco F U. You have sided with a corrupt Police Department in Las Vegas and have not released the video tapes of what happened when the police assasinated a young man in front of your store, you claim they were "lost", only after Metro PD got to the tapes first it seems. You have incompetent workers who put the whole store full of shoppers in the line of a corrupt police department's line of fire when they told shoppers to exit the store because a gentlemen was trying out various items in your store before he bought them. I have already destroyed my Costco card and will never return to your store again, and I hope the family who sues you in civil court shuts your store down in Las Vegas and turns it into a low cost medical clinic for the homeless.Turn over the tapes Costco or you are doomed. | |
| joseph hone | 9/24/10 |
| A CONCERN REGARDING THE SCOOTERS FOR THE HANDICAP!!!! STORE LOCATION: NEW ROCHELLE N.Y. IN RECENT DAYS I'VE RODE IN THE SCOOTERS FOR THE HANDICAP, TWICE ON CONSECUTIVE VISITS I ENCOUNTERED THE SAME PROBLEM. THE SCOOTERS WERE NOT COMPLETELY CHARGED. BEING A RECENT STROKE VICTIM I HAVE TROUBLE WALKING SO I NEEDED HELP GETTING BACK TO MY CAR LEAVING MY BASKET WITH EVERYTHING I NEEDED IN IT. WHEN I ASKED "MANNY THE SUPERVISOR" WHY THIS HAPPEN TO BE HE REMARKED WE OPEN AT TEN IN THE MORNING WE'RE GETTING NEW ONES , . I ENJOY SHOPPING AT YOUR FACILITY BUT I CAN'T RELY ON THOSE SCOOTERS. I MUST SEEK OTHER ALTERNATIVES. THANK YOU JOSEPH HONE | |
| Kinneri Patel | 9/24/10 |
| I absolutely love Costco. I buy EVERYTHING from Costco and the return policy is great. My husband and I love shopping at Costco and love looking at new products and furniture at great prices! | |
| Susan Edwards | 4/10/10 |
| My rating is for the fruit I purchased this week. I paid $12.99 for fresh fruit bowl. The cantelope was hard, the strawberries really over ripe. I shared this with family and all agreed it was awful. I bought a bag of cutie mandarin oranges because the ones I previouly purchased at Raley's Supermarket were delicious. The ones I bought at Costco were awful and rotting within 2 days of purchase. My daughter said she bought fruit there recently and was very unhappy with it as well. I have requested a refund for my mandarin oranges because we ate one and had to throw the others in the garbage. Usually happy with Costo prducts but very unhappy that I spent over $19.00 this week on very bad fruit. | |
| Bob Gomel | 4/15/10 |
| Wine selections generally excellent, but was deceptive on one occasion recently by promoting "punto final" Clasico, an Argentinian Malbec, as having 91 & 90 point ratings for 05 & 06, but offering only 2008 (not rated) and not Clasico. The previous Malbec you offered, Norton's, was much better and was accurately represented. | |
| Deb | 4/17/10 |
| customer service has hit bottom at costco stores - it makes me think maybe I should not renew my membership and turn to Sam's instead - not what it used to be especially for the membership price - and the products vary - what you find there for a few months - suddenly disappears and you never find it again - no explanation - - no nothing. Mangement is lacking in these facilities. | |
| JAHEL | 4/30/10 |
| THE EMPLOYES ARE SO STUPID | |
| Ivan Cruz-Gonzalez | 5/3/10 |
| Hello! I would like to know if the company have any program to help the employee go true difficult financial situation. My email address is icg474@yahoo.com and my phone number is 973-902-4820. Please contact me with any information regarding my question. Costco is my favorite place to do all my shopping. Thank you in advance. Sincerely, Ivan Cruz-Gonzalez | |
| Bob Havel | 5/10/10 |
| I have been working with Robin Field at your corporate office concerning a brand of dog food you carry in the Bay area, also in Texas. It's called Nature's Domain grain-free salmon. Many kennel owners as well as myself are looking for a grain-free salmon dog food that's not $50 or MORE per bag.I know SEVERAL kennels that would to save $$$$ on a quality food. Please bring this product to the Seattle market. Remember, while we are buying dog food we will also fill our carts with other necessities. Please let me know your thoughts.P.S. Robin was very nice,but I haven't seen much effort to help us dog owners with this issue. Thanks for your time, Bob Havel (bobhvl@yahoo.com) | |
| Beth Friedman | 5/11/10 |
| How is it that no one in corporate is aware that the gallon milk cartons are so poorly designed that it is virtually impossible to pour milk without spilling it all over? My family goes through 3 gallons of milk a week and along with it probably a roll of paper towels to clean up each mess. | |
| Jodelle | 5/20/10 |
| I have worked at the East Hanover,NJ location for about 5 years and I can tell you not has good has others say it is. Most people that i work with are trying to get out because are a lot of the management staff is respectful. I'm not saying all of them but a lot of them. We are all adults her and they don't treat us such that more like children and they are mothers and fathers. All they do is boss us around, threaded us,and yell. I have worked retail for 15 years never ever experience any other place at all. If you ask or say thank you or good job once in awhile it really does go a long way then yelling. Most people at my location just stopped caring because they don't appreciated us. //with out staff there be no costco. Thank you for your time Jodelle | |
| BOB MILLER | 5/21/10 |
| DEAR SIRS, MY WIFE JUDY BOUGHT A BOTTLE OF RESVERATROL ANTIOXIDANT, LOT #000009A...ITEM #240677 ON 5/18/10...ONLY TO FIND A EXPLOSION OF PRODUCT...INTO HER FACE, CLOTHING, AND KITCHEN WALLS, UPON OPENING THE BOTTLE! JUDY EXCHANGED THAT BOTTLE ON 5/21/10..AND CAREFULLY ATTEMPTED TO OPEN THE 2nd BOTTLE....WITH THE SAME VIOLENT EXPLOSION OF PRODUCT...ALL OVER JUDY, AND THE KITCHEN. MAD AS HELL, SHE CALLED THE 1-800-346-2922, AND WAS TOLD THAT THE PRODUCT WAS DISCONTINUED, AND AS SOON AS COSTCO EXHAUSTED THEIR SUPPLY, THE PRODUCT WOULD NO LONGER BE AVAILABLE...BECAUSE OF IT "BEING UNSTABLE"..."UNSTABLE"!!! SIRS, PLEASE COMMENT ON THIS TERRIBLE DISAPPOINTMENT WE HAVE IN COSTCO. BOB AND JUDY MILLER, #821625868000 & 821625868001, OLD MEMBERS AT PRICE CLUB/COSTCO. AWAITING YOUR REPLY,,,bandjmay13@cox.net. | |
| David | 5/22/10 |
| My family and I have been members of Costco for over 30 years, we are all currently corporate members and have through the years spent a great deal of $$$. Today however; was my worst experience I ever had with a Costco store and their management. They didn't handle my problem very professionally, lots of small talk and excuses but no solution to my satisfaction, nor did they treat me with the respect that I had come to expect. I am also a member of Sam’s Club and will be taking my business there more often. I really think Costco has lost it customer service and acts as if they don't need my business but I need them, I’m afraid not. The store and management team was the Costco in Estero Florida in the Gulf Coast Town center, I have not been very impressed with the management and staff they have, last time I be going there. | |
| Renea | 5/23/10 |
| How many illegal alliens do you have working with in the Costco Corportation? I do know there is illegal's, in the TN. store, and they came from Washington and was illegal in Washington. How often do you check and keep up with your illegal alliens you have working under a temperary green card, or temp Social Security Cards? And do all the mexicans you have working for you come straight from Mexico? When you hire do you drug test? And check with the immigrant department to see if they are truly legal? I am never going back to this store! Just think they so call take out tax's and pay the governement for someone that doesn't even have a social security card? And then these lower paid people get back tax's at the end of the year, because they have children and make low enough wages to get earn income credits. They get money that hasn't even been paid into the government because these people are illegal and they do no have legal social security cards. There is plenty of TRUE AMERICANS that need jobs, and they can't get them due to illegal alliens, and companys like Costco that does not hire true Americans. | |
| Carl F. Hall | 5/28/10 |
| My wife and I have been Costco members for many years. We presently have a Business Executive membership. My member number is 306408925001. Less than a year ago, I purchased new lens for my glasses at Costco Optical in the Huntsville, Alabama store. On May 10, 2010 I took my glasses back to the store because of a scratch on the right lens that was directly in my line of sight. The clerk checked the store records and stated that the glasses were under warranty. She took my glasses and sent them back for a redo. Invoice No. 3964421 2010. On May 24, 2010, I contacted Costco Optical about my glasses. The clerk called the Lab and she reported that my glasses would be shipped out that day and I could expect a call to pick them up on the 25th. When I did not receive a call on the 25th, I called the store in late afternoon and was told that my glasses were in. After dinner, my wife and I went to Costco and picked up my glasses. The glasses seemed to be OK. This morning, May 28th, I cleaned the glasses for the first time. I used a lens cleaner for plastic lens and a Costco Optical micro-fiber cleaning cloth. When I finished cleaning the lens, the scratch on the right lens was back. The scratch is the identical size and in the identical location. The store personnel claim that both lens were replaced. To this, I say BS. Since I picked up my glasses, nothing has touched either lens until I cleaned them this morning. The odds of an identical scratch on the same lens in the same location would be astronomical. I contend that the lab did not replace either lens. They put a coating on the scratched lens to cover up the scratch. The coating came off when the glasses were cleaned. First off, 15 days to get my glasses back is extremely poor service. And to patch the right lens and claim to have replaced both lens in something that cannot be excused. I expect a refund for the lens and rest assured that I will do no further business with Costco Optical and neither will any of my friends. | |
| ashley baum | 6/3/10 |
| I always felt you cared about your customers as peoplr | |
| MJ COLEMAN | 6/4/10 |
| REGARDING COSTCO'S CUSTOMER SERVICE - ON LINE PURCHASES: Well the so called "delivery" date for the week of June 1, 2010 has come and almost gone without results. It is incongruous to wait this long on an order placed back in March 2010. It has become quite clear you obviously do not have the capability to assist with this matter - after my endless communications with Costco's "Customer Service". I am tired of waiting and/or getting canned responses. I am very dissapointed with the whole Costco on-line purchase experience. Costco tells me The Manufacturer is responsible for the delivery. Sorry guys I did not purchase the item from the Manufacturer - I bought the $1,600 + item from Costco. This whole thing is very sad. I trusted you. I am no longer capable of doing so. I will re-think my Executive Membership. It seems, by the look into this site, I am not the only one experiencing problems with Costco. If the trend continues you will have problems. | |
| Cristina | 6/4/10 |
| I usually have excellent experiences at costco, but not today. I needed to know the price of some tires so I called the Gilroy Costco Tire Center. I was told they have the tires I need but can't quote prices over the phone. They told me to look up the price online. I hung up and looked up the price. I called back to make sure I had the correct tire model and price and was told it was the right brand but the wrong model and to look it up again, only this time by size. I hung up and tried to look it up by size but it was not there so I called the warehouse back a third time and this time spoke to a supervisor. She looked up the tire for me, but before giving me the price, gave me a lecture on Costco's tire price quoting policy, which is they don't quote prices over the phone in case the price changes in an hour, but she was making an exception for me. What a ridiculous policy! Why not change the prices once in the middle of the night, then it would be o.k. to quote prices over the phone. Lot's of people do comparison shopping over the phone, especially for expensive items like tires. I guess Costco would rather lose business sticking with their ridiculous policy than get more business by making it easier for people to shop. | |
| Matty Levine | 6/5/10 |
| I love Costco and almost everything in the stores but, I found out that some items are stocked in the stores for a trial run. This "run" could be 2 years. I went to get my vitamin Biotin and shampoo Nioxin only to be told that they were deleted from the buying office because it was a "temporary item". If you are going to stock with these types of items could you please place a sign that it is temporary. If I had known that after a year I could not get them I would have bought several more and stored them away. Thanks | |
| Saul Bernstein | 6/7/10 |
| Your Warehouse Demo Services Dept. is in bad shape in Fountain Valley. Older people employed there are now being given few shifts which to live on while now the youth are taking over as new hires. I also notice a new demo lady in charge who must have come in and cleaned house. Does she not know what many of us are upset about is that you cannot replace the older with youth and get same results? I am told hours are being cut when I ask and that some have left who were fixtures there as they cannot subsist on little work. Yet, many young boys are now either on floor doing demos or left in charge over everyone and they appears if they have not left diapers too far behind. This smacks of discrimination. Does your company have any say in this? It DOES refelct on you as they are in your store. Other Costcos I have been in do not seem to have this issue as I see many elderly working other Costco area stores and you seem to employ all ages in your stores. What is the problem with Fountian Valley and its demo dept? Not good at all. | |
| Ron Rosen | 6/8/10 |
| We would like the opportunity to offer members in the Michigan, Ohio, Indiana,as well as other States the opportunity to purchase Gas to heat their homes, offices, building and etc at a savings of 15 to 18 % annually from their present gas utility supplier. This service has been made available threw the various states gas choice deregulation program. This service is provided at NO COST TO YOUR MEMBERS As a trial program we would like to initially provide this service in Michigan if successful we can set up kiosks in other states. Your response would be appreciated Please contact: Ron Rosen 248-705-0191 rrosen@globecp.com | |
| East Harlem | 9/7/10 |
| You open a store in a poor area of new york East Harlem and you don't take food stamps.. Maybe we will chase your customers away until you do. What type of marketing is this anyway. You pay min. wage and you don't take food stamps? Who is in charge? Don't want our business? then go to hell | |
| You belong in the East River | 9/7/10 |
| Your store in East Harlem don't take food stamps. Most of your workers are on food stamps because you pay a type wage that most collect welfare to. Maybe you don't want us in your stores. OK LETS NOT GO TO COSTCO | |
| EAST HARLEM AND WE ARE NOT LEAVING | 9/7/10 |
| I GOT LAID OFF AND FOR THE FIRST TIME I AM USING FOOD STAMPS. I WENT TO COSTCO AND YOU DID NOT TAKE THEM. THEN WHAT ARE YOU DOING IN OUR HOOD. GET OUT AND STAY OUT. YOU GUYS ARE OUT OF LINE AND WE WILL PROTEST THIS STORE UNTIL YOU START TO UNDERSTAND WHO LIVES HERE. YOU ARE OUR GUEST. GET OUT AND STAY OUT | |
| YOU ARE A HOOD RAT | 9/7/10 |
| GET OUT OF EAST HARLEM. YOUR FOOD SUCKS AND IT'S OLD. I WILL SPEND MY FOOD STAMPS AT KEY FOOD | |
| LETS ALL SUE COSTCO FOR A SLIP AND FALL | 9/7/10 |
| EAST HARLEM STAND UP AND FALL DOWN IN COSTCO SUE THE BUMS FOR EVERYTHING THEY HAVE. THE SUITS WILL BEGIN NEXT MONTH. NO FOOD STAMPS ANY MORE LETS SPEND THERE MONEY IN KEY FOOD. A 100 FALLS A MONTH AND THEY WILL TAKE STAMPS. | |
| LETS BLOCK THE ENTERANCE TO THE EAST HARLEM STORE | 9/7/10 |
| ALL THE BOSSES WHO WANT TO GET IN MUST PAY US IN FOOD STAMPS SO WE CAN TAKE THEM TO KEY FOOD WHERE THEY TREAT US RIGHT. YOUR FOOD IS OLD. NO FOOD STAMPS NO GETTING IN YOUR STORE. WE WILL PROTEST YOUR STORE NEXT MONTH. GET READY FOR NO FOOD STAMPS NOT BUSINESS. YOU ARE A BUNCH OF HOOD RATS | |
| MARIA ANDRADE | 9/7/10 |
| YES, I VISITED COSTCO AT CHULA VISTA IN BROADWAY AND I HAD AN ACCIDENT THERE AND, MR.ERNESTO {MANAGER} AT THE #781 HE WAS JUST THE RUDE, CRULE GUY EVER I HAD TO GO STGAIGHT TO THE HOSPITAL, HE SAID THAT THERE IS NOTHING HE CAN DO. JUST TO LET YOU KNOW THAT ILL BE TACKING LEGAL ACCTIONS, I JUST WHAT HIM TO PAY FOR MY MEDICAL BILLS WITCH HE DENIED. SORRY YOUR JUST LOST A COSTUMER. | |
| Julie Augustine | 9/8/10 |
| 1. I can't believe how poor the spelling and grammar is here! 2. One person upset about the store not taking food stamps posting multiple times on the same day doesn't fool anyone into thinking it's more than one person. 3. Most keyboards have cap lock keys that can be disengaged. 4. Our stores are Union, pay well and, while there are some jerks who work for them, most are at least civil. I can only speak to the stores in my area. 5. I'm headed to my store tomorrow, broken glasses in hand. Glad that the frame is covered. I love the frame, but I've now had two pair break. Guess this is why frames that retail for over $100 were only $34. | |
| Charlie | 9/14/10 |
| Why do you not refill ink cartridges Canon PIXMA models instead of say $8 or 9 dollars I had to pay for a cheap printer $59.80. In the past I bought and HP printer from Costco and had to return it twice because it did not work so my son bough me the Cannon and I just cant afford those ink cartridges. Sooooooooooooooo get the equipment so we can get our cartridges filled cheaper. | |
| Emma Martin | 9/16/10 |
| Their customer service is really really bad. Im starting my own business so I contacted them about clarifying their terms and condition before purchasing a Business Card Membership. I sent 2 emails. Both responses that I got contradicted one another. They did not specifically give me a yes or no response, they hinted at a response. It was the same thing when I called the 1800 number. Is anyone at costco even aware of the terms and conditions??? I had to direct the operator to where the terms could be found. Seriously Costco???? | |
| Silvia Valencia | 9/17/10 |
| The food court forgot to issue my chicken bake and so I never notice it until I got home. Then 2 days later i went and state my situation, they said that the policy was to call the same day. The pizza staff took away my receipt. Today I notice that the receipt in San Diego Costco does not include the phone number, great. It was only $3 but that cost them more because I will not go shopping there anymore. | |
| R.L. | 9/21/10 |
| I hope that retribution falls hard on your Costco Corp. for the part your employees played that caused the murder of Eric Scott by Vegas police at your store there. . | |
| Mike | 9/18/10 |
| i give costco good ratings on their stores but some roadshows are liars and cheats. Gunter Wilhelm, whom of which i saw in CA is full of s***!!!! they are made in China and they sneak gifts to people. i feel costco is being treated with disrespect and i dont trust the product. the handle fell apart on me. its rusting and pitting on me and this is with out dishwasher use which they claim it will stay the same forever. they say it has an everlasting edge which bull! and their salesman are druggies or something because half the time they look messed u or high or something bad. i dont know. i think that when you talk to a salesman you should be able to understand them and they should take pride in their job. not be grunged down and sometimes get a hint of liquor. the other roadshow is the davids cookies. i understand they are a great product but some salesman are ignorant a**holes! i understand they have to be loud but the males always shout at the girls tryin to be cool and i find it offensive. i have a sister and i wanted to knock the guy out for not leaving her alone after she said she didnt want a sample. all in all costco is a great place!!!! just need to get rid of the fake knives and maybe have davids cookies all females | |
| Nina Thai | 9/16/10 |
| I signed up for costco membership and transferred it over to my husband in april. Since april i have been using his membership card and there was no problem. it's a membership card and it's not like a credit card or anything that the other party has to be responsible for. I went to costco in the sterling area with my 5 year old son, we spent 45 mins there, placed all of our items on the belt and the cashier automatically told me that she cannot ring me up and that member has to be here. What if my husband was walking around? She told me that I cannot have my membership card back since it wasn't mine. My husband has to come back to pick it up. Are you serious? My driver license has the same home ađdress, i have the same last name as my husband. The cashier accused me for stealing his card. Seriously? The manager didn't even offer to ring me up since i'm was already at the register. she just told me that I can have my card back since I was on the phone with my husband. HORRIBLE CUSTOMER SERVICE. THEY TOTALLY LOST MY SALES TODAY AND CONSIDERING IN THE FUTURE. the cashier was a female, african american, curly hair and tall. I'm just trying to described her so if anyone in HQ are reading this, please let her know, she needs to go back to one of your customer service retail 101. As a manager I thought she would be more considerate and try to keep the sale for the company she works for but i guess not. | |
| Shanna Williams | 9/11/10 |
| I have never had anything but positive experiences with Costco since the first store opened in the San Fernando Valley in California in the mid to late 80's. Personally and commercially (for my catering company) it would be safe to say that I have spent over a half million dollars with Costco in over ten stores in SoCal and have contact with (at least?) 50 of their employees in the past twenty or so years since they first started as Price Club. My experiences have been nothing but positive. The products they carry are always head and shoulders above other products in different stores in value and price. The manager in Kona Hawaii has bent over backwards to make sure his members are 100% satisfied. This site is totally non-productive. Plus libelous. Plus Julie YES... good observation - spelling, grammar and the inability to compose a mere paragraph (IF the person even had a reasonable "gripe") would indicate the level of education by the posters. I'd suggest they "grow up" and go through channels to get customer service. Costco delivers in all regards. My two cents. And remember - opinions are like a....s (a body part) - EVERYONE has one. | |
| Julie Augustine | 9/13/10 |
| Shanna, my words exactly (about opinions, etc.) I am very happy to report a follow up to my previous post. Today, I took my broken frames back to Optical at the San Diego store. Brandy took great care of me, she ordered new frames, no questions asked. Off the top of my head, I mentioned about another frame problem with my previous glasses and how I'd been at fault there, and she looked it up, saw the frame is still in their system, so ordered me another. No cost to me. I can't say that they are so kind to everyone, but I have worked with the public and have found that, in most situations, if you treat someone with respect and can explain your problem without hysterics (write it down, PRACTICE, you'll be surprised how much better you'll come off), people are willing to help. Believe me, I can be a real pain and I know I've gotten some things taken care of before since they got sick of me calling, etc. (I'm talking about all kinds of places). I just say if you have a valid complaint, yelling and name calling aren't likely to get you anywhere. | |
| Stacy | 9/5/10 |
| PLEASE DO NOT DISCONTINUE carrying the 10 pound bags of organic sugar in the Chantilly, VA area. pLEAsE! Thanks. | |
| concearned wife. | 6/13/10 |
| my husband has been an employee for costco since 2008. The one in spartanburg sc. In the begining he didnt like all the gossip and unfriendleness of people which put him in a bad mood daily. As time went by he realized he was wasting his energy having an attitude so he turned a new leauge, stood away from all the gossip and lies, smiled everyday didnt let anything bother him. He's been like this for a while now. Now a supervisor of a costco store seeing that kind of change in a person should make them very happy. Instead Amanda (supervisor) decides to be unprofessional, and hold a gruge towards my husband. My husband was hired as a part timer in 2008, he has put in for numerious positions and time and time again he gets turned down. The reason "because he has a "bad attitude". People with less time working there has gone up. My husband has changed his ways for months now, but because that supervisor wants to hold her own personal gruge against him he will never go any where in costco. I would never recomend costco for a job to anyone. We have had nothing but an experience from hell. My husband is the better person in this situation for changing his ways for the better, and not holding any gruges. Maybe someone from headquartes should go down to the costco in spartanburg sc and have a talk with amanda, and teach her how to ba a successful and professinal supervisor. Im at the point where i feel i need to call my lawer and file discrimanation towards my husband. Most people that work with my husband is seeing what she is doing and not liking it. I would love an email back if anyone cares enough about this situation. lopez7224@att.net | |
| QUENTIN S. REYNOLDS | 6/15/10 |
| I HAVE BEEN TRYING TO GET THROUGH TO THE COSTCO TRAVEL AND AS YOUR PUT ON HOLD THEY KEEP HANGING UP ON ME! I HAVE BEEN CALLING SINCE 8:00 AM AND THEY STILL HANG UP ON ME WITHOUT EVEN SPEAKING TO ME! I DO NOT BELIEVE THAT COSTCO HAS SHE SAME CUSTOMER CARE THAT THEY ONCE HAD. I HAVE TRIED TO HELP FAMILY MEMBERS GET JOBS THERE AND IT DOES NOT MATTER IF YOU KNOW ANYONE THERE, THEY DO NOT CONTACT YOU OR CALL AND I SPEND A LOT OF MONEY THERE. I KNOW ITS TOUGH BUT YOU ARE HIRING A LOT OF PEOPLE WHO APPEAR TO BE STUDENTS AND THEY STAY A FEW WEEKS AND THERE GONE. WE HAVE BEEN TRYING TO GET HIRED BUT NO LUCK. | |
| Ramona Balow | 6/15/10 |
| On June 6, 2010 at 12:18pm I was pumping gas with my 8 year old son when a fairly large brick (stacked rock) fell on his forhead I took photographs of the pillar and have the actual brick in my position, I then immediately went and took more pictures of his injuries which included a golf-ball size bump and gash then went in the store to speak to a manager and filled out a incident report, I ended up taking him to the emergency and to be quite frank the manager didn't show much concern, I have my bills and receipts, photographs etc in my position. I have yet to even receive a letter of concern from you people, I want compensation for the medical bills, which I have and will be advising with an attorney if I don't receive a response to this matter in a timely manner. Sincerely, Ramona Balow customer #83187382001 (store #771) | |
| stephanie | 8/23/10 |
| the employees need anger management and they need to be taught maners! | |
| russell glover | 8/24/10 |
| in the last 5 minutes, calling corporate:when the conversation task became difficult she HUNG UP ON ME; THE NEXT MALE OPERATOR we were disconnected; and the automated menu when switching back to operator, dial tone again. LET ME TRY A FOURTH if that fails i'll call Sinegal. | |
| Larry Waters Leesburg Virginia | 8/25/10 |
| I have been a Costco customer for many years and have spent thousands of dollars feeding a family of six, to make a long story short my family and I have been treated like a bunch of nobodys at the Leesburg Va store, I have complained to the manager of the store to no avail, from this day on I will never step foot in any Costco store again. Walmart will get my money from now on, at least they treat you with respect | |
| Aaroon | 8/25/10 |
| They descriminate agaist Hispanic customers in Houston. | |
| DD | 8/26/10 |
| I have always enjoyed shopping at Costco. You have a wide variety of products at a very competitive price. The only thing that I have to complain about is that due to a poorly trained staff a GREAT MAN WAS MURDERED. www.erikbscott.com | |
| BARRY SANDERS | 8/26/10 |
| I RECENTLY JOINED COSTCO AND 10 DAYS AGO PURCHASED A $500.00 TV FROM COSTCO.COM. WHEN IT WAS DELIVERED THE SET HAD A DAMAGED PIECE AND I CALLED YOUR "CONCIERGE SERVICE" WHO OFFERRED ABSOLUTELY NO HELP. I THEN CALLED COSTCO.COM WHO SAID I HAD TO CALL VIZIO, THE MANUFACTURER. IT SHOULD NOT HAVE BEEN MY RESPONSIBILITY TO HAVE TO MAKE 7 PHONE CALLS TO FIX THIS PROBLEM. I HAVE DESTROYED MY COSTCO CARD AND WILL DISPUTE THE $50.00 FEE WITH AMERICAN EXPRESS SINCE COSTCO CERTAINLY DID NOT LIVE UP TO THEIR CLAIMS AND PROMISES. I WILL TELL ANYONE I CAN WHO DOESN'T SHOP AT YOUR STORES NOT TO, I KNOW I NO LONGER WILL. BARRY SANDERS | |
| Darlene Morris | 6/24/10 |
On 6/23/2010 I visited your Ocean, New Jersey store. While shopping my husband called and requested Zantac 150 mg. While I did not need two bottles (as packed) for convenience I decided to purchase the $18.XX item you carried. The product rang up at 19.99 at which time I informed the cashier of the stated price. She requests that a someone check the price. Instead of him coming back to inform us of the price after going to look, he went to another register and looked up the price. He then confirmed (by way of yelling across the isles) that the 19.99 was correct as if I didn’t know that your computers would be in sync. In disbelief, I went back to the item and there was now NO price over the Zantac. He then tried to convience me that there had not been a price there. Totally insulted and incensed, I instructed the cashier to take it off my bill. While proceeding to the exit, I decided to inform the manager. He then gave me the price that I had indicated. Unfortunately, I was not satisfied because I take issue with someone trying to treat me like I am ignorant and stupid. First of all, I have pictures of the missing prices. Secondly, I would have had no way of knowing that the price for that item was as much as 18.00, because all the surrounding products were less than 10.00. If Costco’s policy is to raise their prices with the hopes that their memberships will not be aware, or to treat their members as imprudent idiots, I will have no parts of it. Therefore! I would like to request the price of my membership back and I will shop elsewhere, where they have some level of respect for their members. Darlene Morris | |
| Larry Lindsey | 7/28/10 |
| If I could give a zero rating I would. I have been a Costco member for many years and have been a very satisfied customer until just a couple of weeks ago. While shopping at the Park Meadows store, near Denver, my wife and I were suddenly surrounded by 4 male Costco employees, one of whom was the store manager, and two of whom had makeshift clubs in hand. For more than 10 years I have shopped in that store, and others nearby - sometimes several times a week - and always carrying a firearm openly, as allowed by Colorado law. No one ever said a word to me about it. There was no sign posted prohibiting open or concealed carry, as required by Colorado law. The manager was loud and rude and threatening. It was embarrassing and it scared the hell out of my wife. We were told to leave and were escorted to the front door. We are no longer members at Costco. | |
| FOOD SAMPLE CAUSES ACCIDENTS! | 8/19/10 |
| Costco DOES NOT CARE if you SLIP * FALL on their FOOD SAMPLE products! Happened to me in Vacaville CA and Costco will NOT pay MEDICAL or compensation! Basic David & Golith message conveyed by Costco and the company that represents them, Gallagher & Bassett in IL! Stupid me, I thought COSTCO was a "superior corporate" friend....NOT!!!!!!!!!!!!!!! | |
| Karen Eisenstadt | 8/19/10 |
| This is in response to Saneh R who wrote a commentary on 8/17/10 and all the other whiners. What a bunch of entitled babies. Yes, food falls on the floor and fruit isn't perfect and when your card expires you can't shop (even if you are in a hurry) and Larry Lindsey, why would you even want to take a gun to Costco?? You are outraged because Costco employees escorted you out? You are nutty enough but I'm sure you can imagine a scene developing if some "crazy" decides to grab your gun. God Bless America! She needs it and so do these poor people at Costco being used as scapegoats. I'm sorry your son was injured Ramona but I bet you weren't watching what he was doing. Your kids should stay in the car while you are pumping gas. But no, it's Costco's fault because a stacked brick (rock) fell on your kid's head. That's all we need is you clogged up the court system with such a lame problem. Relax. It's a jungle out there so please give folks that have to work so hard trying to please all of the crazy, angry, over-fed and abusive customers some respect. Reread some of the comments above and ask yourself how you would like to deal with lots of people like yourselves day in and day out. There must be a heaven where Costco workers get rewards as they watch complainers in a punishing, hellish environment. I think it would be best to drop all this interest in people's opinions. It's just inviting abuse. Americans have turned into raving maniacs imaging slights at every turn. NOT Costco's fault that you need to be treated with kid gloves. | |
| bernard sanders | 8/20/10 |
| staten island store is awful .. they treat the customers like crap ! | |
| anonymous... | 8/18/10 |
| I've been an employee at Costco for almost ten years now. The member sevice HAS gone down, and the management basically treats the employees like crap. Yes it's wonderful to focus on the business, but you also have to take care of your members and your employees, so if the members and the employees aren't happy then your business is going to show the effects too. Anyone who is not topped out yet...I would suggest looking for a different job, because once you top out your are locked in. Even if you make less money YOUR happiness is the most important thing. | |
| mary | 8/3/10 |
| I recently had a horrible experience at the Costco of MILFORD, CONNECTICUT. I was in a rush to buy some things, and unaware that my membership had expired. The UNQUALIFIED and IGNORANT supervisor, Sue, handled the situation with NO consideration on how to properly assist me. Being a member of Costco for many years, I imagined I would be allowed to make this one “transaction”, which she later so rudely informed me I was not able to make. She apparently has NO RESPECT for customers. As she arrived to the register she informed me that I need to renew my membership, and in response I told her that I am in a rush and I need these things but I will be sure to return and renew my membership, and she completely disregarded my request and began to unload my items off of the conveyer belt and into the cart saying “You won’t be able to make any transactions without a membership”, she also continued to make a scene in front of all the customers and employees. I was left with no supplies in a situation when they were necessary. She has caused a great inconvenience for me, and she will continue to do so with others and cause a decline in the profit of this Costco by luring away customers with her vile behavior and unpleasant attitude. As she continues to offend and draw away current customers, I will inform many potential customers of my disgust towards her and whoever allowed her such a position that involves communication and management skills that she apparently does NOT possess. I will under no circumstances return to The Costco of Milford if they continue to disgruntle customers with this unfit so-called “supervisor”. | |
| alicia thorbourne | 8/18/10 |
| I am saddened to see that my costco does not have a large variety of sugar free foods for diabetics. I was there three days ago and was looking for crystal light which is a sugar free drinx mix and discovered that they only had two flavors to choose from. disappointing, very sad, (tears welling up in eyes) smile. please, i am begging you, corporate, to remember the poor diabetics, we would like sugarfree ice cream that is sweetened with splenda, all the flavors of crystal light, and other food items. I am disabled and use the automatic chairs provided but the chairs are few and always uncharged. I love your mega store, it is awesome to shop there. | |
| Mike Scimeca | 8/11/10 |
| I would like to call your attn to one of your venders THE BIG HORN SAFE CO.I can only say good things about this co as I had a trucking problem on getting my safe delivered and when it finally was delivered it was damaged. I called Big Horn and explained my problem. A young lady named Amy Jensen took my call and said she would get on it and would call me back.Amy had another safe loaded and used another trucking co and I had my safe in 4 days.She called me everyday for an upgraded info and I was able to track the shipment until it was in my driveway. These people REALLY CARE and the whole attitude was wonderful.I was treated very well and would recammend this company and Amy to anyone. mike | |
| Saneh R | 8/17/10 |
| i am very upset with Costo!!! i've been a loyal member for years and had the unfortunate experience of falling at one of the store because there was food on the floor on one of their tasting days. i had to go to the hospital because immediately after my fall i had bruising and swelling and within the next couple of days it ony got worst. i was contacted by someone from their incident department who told me it was a good idea for me to go get checked out and then they denied to pay for the hospital bill. i wasnt trying to get any money out of them but they could've at least paid for the hospital bill and their reasoning is that the food was dropped by one of the member...what kind of customer appreciation is that!!! i'm sooo upset and have yet to receive a reply from their corporate office but should i be surprised!!! | |
| John Miner | 8/12/10 |
| For more than 10 years I have had an excellent relationship with Costco at several different locations. It continued up untill I filed Chapter 11 and of course lost my American express card. I continued to purchase at costco and use my debit card to pay untill I moved to China. Now I'll be back in the states in Atlanta Ga. working as a marketing consultant at the IWF Atlanta furniture show. I have a quick question, is there such a thing as a one month or two week membership that I can buy? I'll be back in Zhongshan China (no costco store here yet, we do have a Wal-Marts). In any case, Costco has always been excellent in all their services and we did a fair percentage of larger items (cameras, computers, meats, etc.). Everyone I know agrees it is the best hot dog and drink in town for $ 1.50 John D. Miner formally of West Palm Beacvh , FL. | |
| Nancy | 8/6/10 |
| Have been applying at Costco for the last 2 and a half years..I've been in customer service all my life, owned 2 businesses. I've also worked for other retail after the businesses sold.I purchased all my supplies at Costco. I have bakery, service deli,cashier and stock experience. Yet I don't get a call for an interview. Is it because of my age..I think so..I am 58, never miss a day's work, come in extra when called,work overtime, yet a younger person with no experience is hired instead of me. I have asked the younger workers what experience they've had, none or very little. It's usually a relative that has got them hired. I will not renew my membership again if this is how Costco treats the mature worker. Also the Costco I shop at is a big click..so many employee's the same age, and alway's laughing, caring on and talking about the next party. | |
| barbara j armstrong | 8/7/10 |
| back in april 2004, I purchased 2 metal bistro chairs (item # 754223)----I came back in a few months later to get the matching table and 4 more chairs but it was no longer in inventory and replaced with something else. Is there anyway someone could find the manfacturers name and number? | |
| Reporting Dangerous Costco Truck Driver | 7/3/10 |
| Trying to get this to the right office... Driving Northbound on the 57 Freeway at 8:30 pm just outside of Brea, CA Costco driver license plate T569864, on the drivers door #470 and in the back of the truck reading 960350 was driving extremely dangerously. (Wed or Thurs 6/30 - 7/1) He almost caused two accidents, one with me. I watched as this trucker literally weaved in and out of traffic like a motorcyclist. He was racing past cars and literally got into the second to the fast lane. This driver was WRECKLESS AND A DANGER TO BE ON THE ROAD. Can someone help me find the appropriate authority to report. Thank you, R. Wright | |
| Mike Goss | 7/6/10 |
| Re: a King kong USA massage chair The company that made the chair, which Costco carried, has sold. That new company is not offering repair service or replacement parts for the $2000.00 chair. Perhaps carrying the new companies product is not a good idea, if they won't even stand behind the King Kong USA's original product. | |
| disrespected family member of costco employee | 7/7/10 |
| My mom has worked for Costco for 10years at two different locations. The two locations are in two different regions and there has been a dramatic difference in how she has been treated. I as well use to work for the company, I was accepted for a tranfer to the different store in a different state. Then when I got to the new store and state was told that they do not have a spot open for me. I showed up there with all my copies of my acceptance for my transfer. I was supossed to transfer from a store in Waltham, MA to a store in Albuquerque, NM. I was completely dissappointed with the company and outraged that I had moved and changed my whole life around anticipating a job just to be denied by the manager, (Dawn) here in Albuquerque. I have stayed in Albuquerque but not as an employee of Costco. I do not recommend them for a place of employment for the way I was treated and for how I see my mother being treated. I was recently in a roll over accident and have been in the hospital for few days. Have been advised by the dr not to do any lifting of any kind which is dificult with two young children at home. So my mother has had to take time off from work. She does have vacation time saved up but has been told she can not use that time. She has also been told by a manager there by the name Senlina, that her job is at risk. Selina has also told her "as your friend your daughter needs to help out more and that you can not afford to loose your job doesn't your daughter understand that." I apologize Selina for having dificulty moving my lift side of my body and that children are to young right now to do things for themslves. If they could change their own diapers and make their own bottles I am sure it would make Miss Selinas life s little easier. But family is number one and many of the employees there would not be there if it wasn't for their families. I have noticed that a lot of employees there are related to eachother one way or another when at that location the managment claims that they do not hire relatives. That is a lot of bs. The new general manager himself has hired some employees that are his relatives. What kind of influence do the supervisors and employees have if their own upper management can not stay true to their own policies. This is the store on Eubank Blvd my transfer was denied at the Montano location. I am currently on hold with the corporate office and find it absolutely ridiculous that the company has gone down as bad as it has. My mother use to look forward to going to work now it is a dreadful experience. Everyday she has come home with another negative thing to say about the company. She has also said how the supervisors are told by the managers that they are only there to babysit the employees. If I ever had people babysitting my children that manage that place then I know my cchildren would never learn anything or be productive at anything and that nothing would be done. I would fire them as a babysitter and management. Which is what Costco needs to do. Instead getting rid of their loyal employees they need to get rid of the employees that are only there because they kissed to much but to keep their job. Evaluate the people that do work hard and keep those people notice them for their working ability not for how their but kissing abilities are. Thank you If anyone knows of who to contact to get the respect these rmployees deserve please let me know, so I can relay the message to the good, loyal, hard-working employees. admr2.deer@gmail.com Thank you concerned relative | |
| Barbara Wolcott | 7/10/10 |
| As a result of Costco's promotion for new kitchen counters, I placed an order for granite counter top and undermount sink. On the scheduled installation date, three men showed up, the sales rep who was to be there did not show. I was told installation would take 2-3hrs. These men tore out my old sink/counter, ripped a 4ft long trench in the wall in order to make counter fit. They brought in a filthy shop/vac, turned it on and blew filthy white dirt throughout the entire house. You could not see or breathe. I had to go outside. Then I was asked where was the sink? NO SINK! I called the sales rep, Sam Fortino of Custom Stone Installation-no answer. I left my cell number-no answer. Finally several emails received (all of which I have) stating had emergency, sorry no communication, had to take several days off. Still NO SINK. I went six days without a sink. However, my discover card had already been charged for the full cost of installation! No one can tell me why. Not Costco, not Supply my Counter (Costco), not Sam. Costco doesn't seem to think they are responsible for this disaster-however these gentlemen were only in my house because of Costco's promotion. I have made it clear that I must be compensated for the cost of cleaning living room furniture and repair to wall. I have never been so disappointed in a job and have lost faith in Costco. Scott Forcier has been assigned to this matter, but he doesn't feel Costco is responsible for reimbursement of damages. Please respond. barb2220@yahoo.com | |
| William Clever | 7/13/10 |
| Well Well Well, I have shopped at Costco in San Jose for 15 years, The Almaden Store and guess what, the majority of the staff have all been changed with a 60 to 70 % hispanic work force being in place. Two of the staff that I tryied to talk to about an items placement indicated that they didn't speak english, I speak a little spanish. I am fairly sure these people do speak english as I spent 22 years in Law Enforcement and I am very good at detecting when someone is lying to me. Clearly my being a white male is now a problem at this store, (#470) and I would wager that the management team has been rolled over at this store recently and the new managers last name is Garcia, Rodriguez, or Manuel, further the store was not busy, volume is down, service is down, morale is down. So two questions, did the management team change, is anybody checking for racial discrimination in the new managers hiring practices and you might think about your last name if this is Costco's wave of the future before shopping at store #470. | |
| Michelle | 7/14/10 |
| I had a very bad experience with Costco supervisors and mangager named Alan at the Tracy, Ca store. I recieved a 30 day free trial mind you I already have a membership. So I called costco and asked if I can give this to my daughter who does not have a membership and I was told yes by a supervisor. My daughter had used the card several times to make purhases for me and had no problems. On 7.14.10 I sent my daughter to the store and she was treated very disrespectful by a cashier and supervisor, she was asked for her ID then proceeded to be questioned on how she got the card and stated she could not use the card. Mind you there was no name on the card, they told she was not able to use it and it had to be taken away from her. Yes she was upset and used a fowel name at these women and walked away. When I called the store manager he seemed to be on my side until he talked to 5 people and all states my daughter was rood, yes I would be to if I was asked for ID and was treated like a criminal using a 30 day free trial membership. Why ask for ID does Costco ask for ID? | |
| Dave | 7/17/10 |
| Six stars to the staff of the whse #1015 in San Dimas CA. The team headed by Pharmacist Inness Wah-Mah is the best @ customer sevice. Patient, positive, very clinically competent, friendly, provides timely follow up, just a really committed team to quality service. The environment is fast paced, but each person -I wish I could name them all-has time for Star Customer Service. They have checked insurance coverage, given quotes and followed up with docs. and answered each of my questions. If there are alternative med.,these are professionally suggested. People often write about the bad stuff;this department is at the top of its performance---always! It's like going to a neighborhood pharmacy. | |
| John Eastman | 7/19/10 |
| Time for PRIVACY OPTION. Love or hate Costco. The privacy issues shopping there are of concern to many. Why is it necessary to pay to get into a store to shop? Answer - Because they track and record every purchase of every single product you have ever purchased. This information is given or sold to many entities. Admrial Poindexter and his TIA (NSA) & (CIA) agencys are probably directly linked to this information as they build a profile on every American, direct violation of 4th Ammendment. It is not simple market analysis. I have done extensive price comparisons of many stores. Costco quality, price and value is no better than many local chains and other national chains. There is no advantage financially to shop at Costco. You get to shop in a warehouse where there is no sales help , below average IQ employees and monolithic management structure. You can keep your drugged up beef and rotting third world produce. My family will now shop where descression can be maintained. | |
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