Citifinancial Corporate Office | Headquarters Contact Phone Number & Address

Melodie In Canada

3/7/12

i completely agree with all negative points listed here.
only one thing to add, only 1 employee from citi has ever tried to help me, unfortunately every time I call her extension she is on the line, and I get the cranky woman who won't even listen to me, she just demands 1700$ for 2 months owed and next month.
Job loss insurance covers you if you lose a job through no fault of you own - eg: lay-off. So, why do you seek a credit collector to give me 10 days to call and discuss this when i told you i was expecting the lay-off! Ugh!

Now that I have re-started in my previous job, i will write a proposal for them, but i am sadly considering letting them take judgement upon me and focus on my other bills.

curtis	12/7/11
well all i can say is i borrowed 12000 from citi and have been making payments for 3 years now...iam down to 6000...if you people payed your bills on time you wouldnt have this problem...of course i assume citi was your best freind when they gave you your loan... SO QUIT YOUR DAMN BITCHN and PAY YOUR BILL

nancy a lemons	11/11/11
I would like to know about a revolving line of credit to pay off several exiting debts totaling 7000.oo to try to get our debt back on track. I can afford 200.00 or 250.00 payments a month. Nancy and Jerry Lemons Telephone Number is 57-47o-4882 Jerry Lemons and Nancy is 573-47-4883 I need a quick response if possible

10/28/11

I called my local office today to get a p/o on my account. I had to file Bnkrptcy in 2009. Since my husband co-signed & he was not filing bnkrptcy we continued to pay on this account. I was told to call another location, the local office could only give me the balance not a pay off.(you would think if you were going to pay an account in full anyone would be able to give you the figures.) After several attempts I finally got the legal department on the line. I ask her for the p/o. She gave me the balance of the account... I said that can't be right, this is the balance of the account. The p/o should be less the interest for the remaining term of the loan. She puts me on hold and comes back & says " I have put in a request for the p/o the other figure I gave you was not correct". Had I not called the local store & gotten the current balance I would have been skewed. I have not received a statement from them in the last 2 yrs. So I pulled an old bill according to my figures the balance is 322.46 higher than it should be anyway. I called the local office again to tell "Jordan" that the number he gave me was not the correct # for their legal dept. And that the "Alisha I spoke to could not or would not give me a p/o verbally. His reply to me " that's not my problem, they're in a completely different dept. I was always thought when you worked for a Company & got a complaint from a customer you told them you would do your best to resolve their problem.... Well not anymore... it's not anybody's problem but yours. And you might as well go @#@#%#%##% yourself & forget it.

Malone Carter	10/25/11
Nver Ever Ever Ever do business with Citi-Financial period. They call your job and home all day long even if you are 1 day late. I asked them to stop calling me at work and they continue to do so. The one in Fayetteville, Ga is the worst.

J.L.

10/21/11

Ditto to everything that has been said. We are currently 10 days past due on a payment. Citifinancial has called both my cell phone, my husband's cell phone and our home phone upwards of 20 times per day. As someone mentioned above, it is 3-5 representatives calling per day...and when you do pick up the phone to speak to them they harrass you to death.

Everytime I speak to them I try to explain why we're late and when we will pay...but they DEMAND IMMEDIATE PAYMENT, so we have just started to avoid their calls until we have the monies to make the payment.

Yesterday they contacted our son on his private personal cell phone at his place of work and told him they were tryinmg to locate us in regard to our delinquent account. This is totally against the law and a violation of our consumer rights. Our son is not a reference on our account and we did not get Citifinancial permission to contact him. He also has nothing to do with our bills. PLUS, Citifinancial knew full well how to get ahold of us....they were calling us and leavingt us messages 20 times per day, sending us daily notices in the mail and emailing us.

This was the final straw for us. DO NOT GO TO CITIFINANCIAL! Their collection methods and practices are unethical and unlawful!!!!

Billy	8/22/11
Well I was going to write a bad review, however I think all of these reviews cover everything neg. about Citi financial. I made a past due payment on Friday, and today (Monday) they had my car repossessed. These people are crooks. how can they get away with everything they are doing to people ?

7/12/11

I had a loan with Citifinancial back in 2006. I then faced a divorce which took me back financially from a double income household to a single income household and fell back of a payment -- a judgment was placed against me and shortly after that I was able to get my debt caught up and eventually paid off. It has been paid off since 2010 and a Judgment still shows on my credit Report -- which is hindering me from getting a home loan at the moment. I called the Court Clerk's Office in the county the Judgment was filed in and a Release was never filed which should have been as soon as the loan was paid off. I called Citifinancial - the Lawton Oklahoma Branch and they informed me that I would have to hire counsel to prepare a release on my behalf. Unbelievable!

betsy h

6/22/11

Citifinacial called me and called me 4 years ago when the building industry went to shit and my husband had to take a job making 1/2 of what he was making and convinced me that rolling my first mortgage and second together with them would save me money and help keep my home and my life has been hell ever since! they have jacked around with my loan so many time normally without my permission so now i owe 10,000 more than when i started! Now with 1 payment behind and 1 due they say I'm going o lose my home and that i owe a "ghost payment" of another 750.00 all due in a week! DO NOT DO BUSINESS WITH THESE PEOPLE! THEY ARE A SCAM! THEY WILL COST YOU EVERYTHING! I am calling lawyers and HUD now to see what I can do to save my home!

Deborah Cordell

6/24/11

I made the mistake of borrowing from Citfinancial - payments we set up as automatic pays. I paid the loan in full (early) two days after my May payment was taken out of my checking account, but they still took my June payment automatically from my check account. I have been trying for 2 weeks now to get my refund but to no avail. Still this issue remains unresolved. I'm sure they won't pay interest for keeping my funds- but there sure would charge me interest if I were a day late!

vivian p

6/9/11

Citifinancial is a rip off scam artist company that decieve consumer never telling them about the inerest rate most of your payment goes for inerest and other charges therefore resulting in your loan doubling and tripling the amount you pay back from the amount borrowed they charge you revolving interest rate like you have a credit card instead of a loan that not right you will never pay them off at that rate something need to be done about this a $2,000.00 loan take over four years to pay of at $200.00 amonth payment is robbery with out gunby time they get thru charging interest and other charges only $80.00 to $100.00 goes toward your balance this is unlawful veryvery upset and the agents never tell you before you get the loan.

Irma

4/1/11

When I made the application with Citifinancial, I gave them my information only. I have been having trouble paying this because of medical bills I have accumulated. I have been getting calls after calls. But my husband, who is not on the application, got a call yesterday on my account. I believe that is invasion of my privacy. Who are they to call my husband and how did they get his number. When I applied, I applied solely for myself. Also there was a rude girl that called me. She was horrible. I will pay it off but when I can.

fdcpa laws broken	3/26/11
Saturday morning. Citfinacial called me at 7:30 am. said they have been trying to get ahold of us for a month. I told her she can leave a voicemail if we don't answer. She said she never gets a voicemail. I took the message. Called my house phone from my cell phone and let it ring until my voicemail picked up. Law breaking harrassing Liars.

JOHN ARGENT	3/25/11
YOUR PEOPLE ARE THE WORST KIND OF SCUM IN THE WORLD, BOTTOM FEEDING LOSERS WHO CANT GET JOBS ANYWHERE ELSE. YOU HAVE BEEN SCREWING ME FOR YEARS

VERY VERY UPSET	2/1/11
THEY WANT TO FORECLOSE ON ME. I AM TRYING TO GET A LOWER PAYMENT WITH CITI FORM 750.00 TO MAYBE 450.00 ALL THEY WOULD DO IN 650.00. I TOLD THEM I COULD NOT PAY THAT DID THEY TRY AND WORK WITH ME NO THEY ARE SO COLD. AND I TRY CALLING THE PHONE NUMBER ON THIS WEB SET NO ONE ANDWERS IT JUST RINGS & RINGS. WHY PUT POST IT *&##^$%%^. YOUR COMPANY IS SO BAD AND FOLLOW OF CRAP...

Richie

12/8/10

I am a 47 year old disabled citizen of the United States of America. I receive 100% disability and I receive no additional income from other sources. My situation which I have explained to numerous CitiFinancial Representatives over and over is that I am 100% disable. I lost my job and income in December 2008 as result of my disability. I began to receive disability in May 2009. After losing my job and becoming disable, I have been trying to work with CitiFinancial to explain that I am no longer able to make payments on this personal loan. My primary goal is to pay my mortgage and auto loans which are also with CitiFinancial. If you review my history I am current on both of these items. In the past I have asked CitiFinancial to work with me by reducing payments to a level that is within my financial range so that I can maintain good faith in meeting the personal loan obligation. Nothing has happen.
I receive a call every single day Monday thru Saturday from 3 or 4 different representatives beginning anywhere from 8am to 9 pm at night. The calls are all day long. Multiple offices. Multiple People. No one listens to me. They don�t note the account nor do they acknowledge that the other offices are contacting me. They have become bolder and have started calling my spouse on his job, which he can lose if the harassment continues.
It is really hard... because they call all the time without regard to my feelings, my health, or my mental state. I am not a sluggard nor am I someone who has made debt and not paid. I am someone; I am American who worked, paid bills on time and unfortunately have fallen upon hard financial times due to me getting sick. They hang up on me, they yell at me, the disrespect me and they belittle me. If I tell them I can no longer explain my situation because it has not changed since the last hour or day that the last representative called me. The cycle repeats itself every single day Monday thru Saturday without any relief.
Once again, it is embarrassing, degrading, hurtful, disrespectful and downright insulting how CitiFinancial Corporation and the multiple call centers are playing ping pong with my financial hardship and health. My marriage is suffering, my friendships are suffering, I am suffering and I need it to stop because I am now getting depressed... taking anxiety medications and often have migraine headaches and feelings of giving up on life. One more thing, just today a call center representative told me that it is the corporate practice of CitiFinancial to call every single day until the account is current regardless if arrangements have been made or a payment is received.

very upset	12/9/10
I have been trying to pay off a loan with citifinancial for three years . It started march 2008. The loan was for $8,000. I have paid over $5,000 on the loan and now I only owe $10,800. Something has to be done with this company. They wiil not work with you on anything, they just threating to take you to court. Maybe I should go to court and see what the judge has to say about this crap.

Theresa Strehl GC MI

11/19/10

When contacting the main office at the 1-800 number, the customer service number I was given, because my local branch could not help me There was a recording that said, no one can answer the phone right now as the Customer Service Department is in a training meeting on how to better serve you.Here is a clue...start with answering the phone. I need to speak with you regarding the hate mail you sent to my home and I am trying to get assistance on problem resolution to no avail. I DO NOT WISH to join the ranks of those losing thier homes because of poor banking practices. Please return a call SOON as you have only given me 30 days to fix the problem.

Esther tacusalme

11/3/10

From the time I walked in the person that helped has very poor PR. When asked her name she said Mary and when asked her last name she responded I'm the only Mary in this office and u can get my card.very Rude! And she calls herself a branch account manager? I have dealt with this company in the past and never had encountered such poor customer service. Nowadays people need jobs. And I don't this person is happy with hers. She doesn't belong in this institution for good business. Maribel lujan is not cut out for this position.

Lynette Evans

10/28/10

I have been harrassed by Citifinancial of Raleigh every since my account was moved to their office! I was told that my account was closed and that due to deferred payments in the past that when I made a payment I needed to pay more than the actual payment. The guy was very rude and nasty. He proceeded to tell me that I WAS GOING TO GIVE HIM A POST DATED CHECK BEFORE I GOT OFF THE PHONE WITH HIM. I spoke with someone in that office about 3 weeks prior with a lady in that office and we had set up a different payment plan for that month due to financial difficulties. I also received a letter/certifed from Citifinancial in reference to my payment being late and how they could help me! Well I have been harrassed every since. I have made my payments each Month!!!!!!!!!!!! They may not have been on time always, but they were made and I don't appreciate getting threating calls from the Raleigh office. These people have called me I know at least 7 times each day when I told the guy when I would be sending the payment. IF I HAD THE MONEY TO PAY OFF THE ACCOUNT RIGHT NOW I WOULD AND NEVER EVER USE THIS COMPANY AGAIN. I AM GREATFUL FOR THE OPPORTUNITY OF BEING ABLE TO GET A LOAN BUT THEY HAVE GOTTEN REALLY NASTY.

Concerned customer

9/13/10

Citifinancial called me today and had a big attitude on the phone. My payment is due on the 5ht of the month. They called me today Sept 13 and asked when I was going to pay. I told them I would go online and pay. They worker then with a big attitude asked me what day and seemed to get hostile (voice flucation and raising of the voice). I answered back with hostility. I have never been over the 10 day grace period ever in the years and years of the loan. I always pay a little extra each time so why the attitude?

Kelly

9/14/10

Do not do business with Citi Financial in Richardson, TX. They have no clue as to what they are doing. I will filing complaints with the BBB and their corporate offices. I attempted to pay off my loan in full with a check from a BOA line of credit. They told me this was unacceptable. I stopped payment on the check and the the bank said they would be the cash in my bank account so i could pay off the loan with a personal check. A few days later i get a call from Citi Financial saying that after discussing the situation with others in the office that they had decided to accept the check. When I called them they stated they put the check in the bank the same day they received it and that it cleared and my account balance was zero. I verified with BOA that the check had indeed gone through. I get another call from Citi Financial saying that they still had the check and that they could now take my personal check. This makes absolutely no sense. Not to mention they are very rude and harass you on the phone whenever they can. I also was quoted a payoff amount that I payed in full . When i received my statement in the mail it showed my balance as being eighty dollars less than what i was quoted. DO NOT DO BUSINESS WITH THESE PEOPLE.

John E. Shepard

8/1/10

I received a loan over 3 years ago with Citifinancial located in Richardson Texas.
I was told that I have a 10 day grace period. I sent my loan to pay on line from my checking account Friday July 30, 2010.
My wife is ill we have asked that you do not call our home but your company refuse to comply with the laws(803-835-5100 5 times and one time before 8:00 am). This is a violation.
However, I was told that the note was not late unless it was 10 day(tape recorded conversation).
I will file a complaint against you company with my lawyer, FTC, OCC, Texas Consumer Commission. I want to find out why is the date of the loan is being changed and why do I have to receive a new loan for the 7th time with in 2 years. This is not fair to me as a tax-payer. My phone is ring for no reason. If I have 10 days for a grace period that should be the law. But I will find out what my legal rights are at this point. All documenation will sent to the Federal Government.
John E. Shepard
3201 Key West
Garland, Texas 75044 Law office of Ross and Matthews, BBB, Texas Consumer's Dept, President Obama, FTC

John E. Shepard

8/1/10

John E. Shepard
3201 Key West Dr.
Garland, Texas 75044
August 01, 2010
This is another SCAM!!!!
CitiFinancial Corporate Office | Headquarters
2007 West 15th Street Washington, NC 27516
(252)940-0977
Dear Sir:
This letter is to inform your office that CitiFinancial Corporation Office is running a scam in the Dallas/Ft Worth area.
We found out that CitiFinancial keeps changing the date of the loan so that the loan can be refinance and the loan will keep adding interest so that it will never be paid off.

I was told after they refinance my loan that I have a 10 day grace period. But on Friday I spoke with the office manager who explains that my loan date needed to be changed again.
I have sent this loan up on bill pay each month with my local Bank. But I was told that they are not receiving the payment. I looked at my account and I explain that the Bill was sent up several days ago to be paid on July 30, 2010. He explains that they had not received my loan.
I asked did you tell me that I have a 10 day grace period. He stated yes (tape recorded conversation). Then want you received the money within 10 days. Yes, but we still need to change you contract to a different date.
Therefore, I am requesting your office to investigate why this company does not comply with its own rules.
Sincerely
John E. Shepard
Cc BBB FTC Consumer of Texas OCC