Charter Communications Corporate Office & Headquarters

I have been having trouble with my service for about a year, I've been getting error messages ranging from s0900 to s0100. When you contact the technicians for help with these issues the first thing out of there mouths is we have to send a technician to your residence. Here comes another problem for some of us that have full time jobs and work 8-5 there or no technicians to help you. So you have to adjust your life so some one can fix the problem. I don't think they can offered my pay. the next thing is we can have someone at your residence is 11 days what the hell. then its you can go to your local office well lets see they close at 4pm DUH most people get off at 5pm I see a problem here. I think its time for charter to get a serious class of customer service because with out us there is no charter.

I sold my house in Feb and paid what I thought was my final bill in March. However, I received a notice that I owed more money. I questioned them and was told that I payed the new owner's bill not mine. Still getting the run around on a refund. First they were trying to keep billing me for a modem that I returned over three years ago because I do not have a personal computer. Then they said I had two accounts and the money was credited to that account because there was a past balance. When I asked why I had two accounts they said because I was disconnected in 2008. However in order to be reconnected I had to make my bill current. We are now in 2013 and this was the first I had heard of the issue. Plus after I cancelled services since we moved I received a call from collections. WTH. I would never go through Charter for any services and I am still waiting for a response as to what they are going to do to refund my money. Absolutely cannot stand Charter Communications! More than disgusted at this point. Do not want to rate them because they deserve no stars but since I have to one is what they get.

Every month I need to call and keep telling them i am on SS and don't get my check till the end of mo. Every mo they disconnect me then try to charge me to re-install. Can't get to corp and always get someone other than the USA. Munger Co FCC should pull there license to have a business because all they do is give the customers the business ! Plus if ya don't pay that mo ahead the put you on the credit list as deliquenet.

I am under a two year contract yet the raised my rates. I was told that if I left the company earlier there was a termination fee. The bill states that the contract is for two years but they claim that there is another contract that raises the rates after a year. However, they are unable to send me the contract. This is funny since they have a commercial that asks why other companies need contract Don't they believe in their services. Seems to me Charter does not believe in their own services.

I am a senior citizen, what I would like to see is a very special plan for anyone over 60.. This would be a very nice TV programs, include sports, general listings, stations like Bravo, local listings, things that seniors like to watch, telephone service local and long distance & the internet. The price should be for people on a very fixed income & just cannot afford a lot. The pricing should be low, include that you have auto pay every month, you would have a very captive audience that would be very faithful customers & pay on time....

Would of givin less than one star if that was an option! Unfortunately I havre to deal with customer service quite often, occasionally I get someone helpful that knows what they are doing, however, usually I get someone reading off a preprinted answer sheet that doesnt know anything except common answers to common problems, if the problem is anything not on the sheet your in for a nightmare, even the supervisors are idiots! When Charter ever gets viable competition there in trouble because ill leqave in a heart beat even if i pay more not to have to deal with idiots!

hey does anyone know the rules for a man and woman working there while in a relationship. i heard that u cant work there together if u are married or living together in a relationship let me know if u know and possibly where to look for the rules of hire

I have a summer cottage that is occupied a total of 3 months out of the year. For the past several years I have put my service on a seasonal rate for 6 months and when that rate expired I would be offered any current promo rate that fit my needs. In October of 2012 I was again told this would be the case however, when I called I was told that Charter no longer offers this option. Mind you , this was without any fair warning. I asked that they honor what they promised and was told they can no longer do that! Unbelievable! Essentially Charter just lied me out of $180!!!

Well as long as you pay your bill they won't read the Reviews or can't face the facts or truth.

I thought I had heard it all until I had to deal with this (for lack of better words) "Company". The scenario is simple, the outcome is absolutely sad and unacceptable. (1) 347 space mobile home park, (2) One of my maintenance men accidentally cut one of the charter cables going a section of our mobile homes, (3) Immediately called Charter to notify them, in the hopes to have an emergency response repairman that could re-splice the cable. RESULTS: The repairman could not be here for six days. Are you kidding me? Called Charter Corp office, unable to get pass lower tier office help. Conclusion: This entity (it is not a company by any stretch of the imagination) has no business in the communication industry. Further, when our residence come to the office, asking for recommendations of Phone, TV or Internet, I’ll give you three guesses on whom we will not recommend.

TV service installed march 21. Installer had NO guide, manual or other information on my channel line-up or how to operate the remove etc. 21 Days later I'm still waiting. Had trouble with intitial order. Charter is incompetent, inefficient, lack of concern for their customers. Would NOT recommend Charter Communication in Nevada. Trying to contact their Corporate office. Must be with the CIA or FBI as it is a secret.

Well I used to brag how good Charter Cable/Internet & Phone was but now I kind of Regret that because one is when Charter's workers come out and hooked everything up the worker hooked a HD box up to my TV it shorted out Melted the HDMI cable and burnt the HD box & on top of that he melted the HDMI input on my TV now ever since then my TV has been acting up not only that the HD channels they are not HD I mean they don't want to admit they are the ones that caused the problem and now I have to figure out how to get the TV fixed or buy a new one its Samsung and they will not fix it knowing the HDMI input is melted do to some workers poor service Charter don't even call to check up on things I talked to the Corporate Office and its like they are in Hidings thanks Charter for the Great service.

The Customer Service people really required proper training to perform their job. You have to call 3-4 times be given 3-4 different explanations before you finally are lucky enough to find someone who can give a complete and truthful explanation. However once you do get someone who understands the problem and the chaos that problem has caused because of false or incorrect information they seem unable to correct it. The last incident required me to file a written complaint with the Better Business Bureau to have it resolved. At that only part of the problem was corrected. And its no better when trying to reach a manager or director as they have plenty of underlings to block access to them when it comes to complaints or problems.

The installer came in my phone and stole my cable modem and left. Called charter 5 times with no resolution regarding this matter.

i by verble contract agreed to pay the 19.99 for llfe for the internet service and they took it upon their selfs to give more migs and speed that i did not what and are chargeing me now 29.99 a mounth.

Charter services are overpriced. Cust. svc. "reps" barely speak English and are untrained and unprofessional. They have been billing me TWICE for internet??!! I called too many times only to get a stinkin foreigner who doesn't know why and continuously says "um, um, um". If I could, I would get satellite but can't so I'm stuck with this lousy company.

Today, i phoned about my increase in rates, and was told that there were no promotional rates available unless I was a new customer. The only way I could receive a lower rate was to either return some of my equipment or disconnect for three months and come back as a new customer. I asked about senior rates, since many of my pleasures these days consists of watching T.V. and connecting with my family using the internet. There are NO SENIOR RATES!!! The reason I don't bundle with the telephone is that there is no service when the power is out!!!! I looked up the names of corporate officers and will send them a similar letter of concern. Perhaps others should follow suit.

I have been waiting six weeks to get services connected, i have had FOUR different appointments, and each time i am told something different. now i am on hold for yet another appointment in two weeks. i have been met with rude customer service reps who are of absolutely no help.

if you are waiting for a refund from charter communications you better have a seat. going to be a while...

It should be obvious to everyone that no one at charter is reading these reviews. oh well, heres mine... march 1st, been trying to get a "proper" re-install since jan 27th. Waited at my home for numerous disappointments. Holes drilled into backdoor frame and window frame. Juntion box in wrong place. 3rd attempt to have situation corrected resulted in a hole being drilled thru my hardwood floor in corner of office ( i dont know- maybe im just picky and prefer switchplate covers on the wall) Once again- been here most of the day and supervisor showed up to inform me that work will be done on 7th. why was i here all day? i guess to take off work so i cant make money to pay my charter bill. This company should be shut down. ... if you are considering charter in anderson sc, go with dish. trust me.