Bissell Corporate Office | Headquarters Contact Phone Number & Address

cherie Grant Johnson	5/18/12
I bought a bissell cause Im poor and I can't afford a good one, so after three months it dies, I send it back to them (what a pain) they send me a refurbished and after a month it dies, I didn't send it back I took it to the dump and wrote them and now they say since I didn't send back the second one they will not help me!!! I will never buy bissell again..

Donna	4/23/12
If there was a big fat ZERO I would have picked it. I have the bissell pet hair eraser and it doesn't work for crap have not had it a year yet. All the filters are clean and it still shows red i wonder if the filter is cloged if it would turn green.

Cassie

4/10/12

If there was a '0' star... what is sad is that people probably are not reading these reviews until they have purchased & find out they may have to drive 25 miles to get a belt replaced - something they can do themselves - if the belt was available. Add that to taking your complaint to Bissell customer service only to have the rep. resend his original response to you when you point out that Bissell has a video on their website that shows how to replace a belt & you don't need to drive 25 miles to get the belt replaced by their 'trained techs'.
....And the 2nd sad thing is that these Bissell corp. members probably don't even read customer's complaints to begin with. People need a larger forum or website that specializes in faulty products & practices or poor customer service.

beth sokol

2/27/12

I purchased a Bissell Proheat 2X 9500 Series carpet cleaner 11 months ago. The 1st one would not spray after cleaning one carpet with it, took it to be repaired and had to wait for 3 1/2 weeks to get it back, as per customer services request, repairman said it could not be fixed and he sent it back to the company for a new one. New carpet cleaner comes in, we take it home and it only works for 10 minutes and then doesn't spray again. Contacted cutomer service demanding a refund and they tell me they can't do that and that I have to take it back to the repairman and do the same thing all over again. I told them I will not, the repairman stated that these carpet cleaners are a piece of shit and said that they can not be fixed. We send the 2nd carpet cleaner back and waited another month and they send us a new one. Just recieved the 3rd replacement and tried to use it in one corner of our dining room and it does not spray. Enough is enough, I WANT A REFUND......... I have spent over $600 on this scrubber and the solutions that go with it. I have never had problems like this with any carpet cleaner that I have purchased in the past. Bissell Company is ridiculous to deal with and their customer service is pathetic....... They will not reimburse me for one of their products that doesn't even work. I will "NEVER" again purchase anything of Bissell's. This company should be ashamed of themselves with these disgusting products and service they provide to the public. Why in the hell are they still in business? I solely believe that any customer who purchased one of Bissell's products and has had trouble with it and their customer service people with the run around should "ALL" file a Class Action Suit for reimbursement of fraudelent products...

DONNA

2/23/12

I purchased a Bissell Proheat pet one year ago and after 4 months it wouldn't work, wouldn't put water down, was told to take it to take it to a repair place that was 50 miles away. It was repaired and brought it back, I used it twice and did the same thing. I talked to customer service again and told me to take it back to repair, which I did, got it back and it did the same thing. I called the main headquarters and they had me ship it back and sent me a new one. Now I have had the new one for 4 months and it keeps blowwing out the my plug and starting to smoke. Now they want me to return it again. Two machines in one year, what a piece of crap. I had a Hoover for 12 years never any problems. Time to get my money back and go back to Hoover. Poor customer service. Bad product.

Maria K	1/11/12
The worst vacuum i have ever had. I absolutely agree with people above. Mine also had smoke and burned and they wanted me to pay half of what the vacuum cost me originally to fix it. Even though it has 3 year warranty.

Katherine Palochak

11/17/11

Bissell Healthy Home Vacuum, 16N5 Series

I purchased this 8-14-2011. Two weeks ago it started to sound very loud, and later there was a smell of burning plastic. It has a 5 year warranty.

I called Customer Service (India)and went through the same series of questions 3 times. It was blamed because I bought it from Amazon, and I couldn't have possibly bought a replacement HEPA filter from someone other than their company (which happened to cost me $31+shipping). When I finally got a chance to speak with a supervisor, I went through the same series of questions again. Nope, the answers didn't change, and this is the 4th time I've been to this dance.

After a request to speak with their U.S. reps, I was told they were closed for the day, please call back the following day between 8 a.m.-5 p.m. ET. I did. First time I was allowed to listen to a phone ringing, and ringing, and then told they must be busy, please call back in an hour. I did. No phone ringing, but I was told they were closed. Argument here, was told they were in a meeting and there was no one to answer the phone. Really? A large U.S. corporation is having a meeting and they can't afford to have a secretary to answer calls?

I agree completely with the people above. Don't buy a Bissell. Their Warranty and their Customer Service SUCKS!

Cynthia

10/7/11

I have a Quick Steamer. Bought it on QVC. I passed the date of return when I used the machine for floors. Seems I needed a Bare Floor Tool Rotating Kit. I ordered it from Bissell. When the piece arrived, I had to call them to learn how to attach it. The manual is a little short on details. It was found to be the wrong part. The customer service person had me go online to see a picture of the part I needed. When the part arrived it was the same as the first one which didn't work. Now I call Bissell Customer Service to explain my dilemma. The representative said it was the correct part according to her. I explain to her the part I have does not look like the picture of the one I received. She checked her (How to talk to the customer) manual and said I received the correct part. DUH I have the part in hand and the picture on the Internet.They do not look alike.

I ask for a supervisor. After many minutes I get wonder boy who tells me the same thing that the part I have is correct. He too looked on the Internet. Now I resort to being a child and say "I want one of those Bare Floor Tool, just like the one on the Internet." After repeating "One just like that!" about 5 times. He concedes and asks me if I want to talk to headquarters. You bet I do. He said he would submit a report to Headquarters. He said I should hear from them in 3 working days. Claims I should get the part in 7 to 10 days. I am not holding my breath to hear from them. It hasn't been resolved yet since I am waiting for the next 3 days. Not sure what I am going to do if I don't hear from them. You can bet that Bissell = Problems. Not the best advertisement for them.

Charles Salazar

9/16/11

My bissell pet eraser vaccum is only 15 months old. The roller brush bar started making a horrible noise and froze up. It actually melted the rollers around the bearings. Asked bissell to replace under THREE year warranty and they refused. Said I could order the part because its normal wear and tear. If that's true, then why claim a THREE YEAR warranty?

Going to buy a dyson. Bissell should be renamed DISSell...since thats what they do to their customers

Kelly

7/21/11

I wish I would have seen this site before I bought a Bissell. I had a pet eraser machine that didn't work correctly. They let me return it to them (after much argument) which at the time I thought was nice. Well the machine they returned to me was just as bad and also had a splice in the cord. I called back and insisted they take it back and I got the ok but we will inspect it and report back. Well... I got a call from Brandi from inspection and she basically told me that I ran over the cord and cut it myself. That made me angry and when I asked to speak to her supervisor she refused to transfer me. After asking 4 or 5 times to speak to someone else and her refusing she said I was yelling at her and she hung up on me. I immediately called back and insisted on talking to someone in corporate, was on hold for 15 - 20 min only to be hung up on again. Now I have no refund, no new sweeper or the old sweeper. I have nothing. WOW what great customer service. If you ever call and get Brandi tell her she is rude.

sloebs	6/28/11
my Bissell shampooer work twice My Hoover lasted 10 years with heavy use bissell should not be a loud to sell their garbage. one star is to much. could not take back because I had it 6 month who shampoo every day, shame on you your company is stealing from hard working Americans

Judi

5/18/11

FIRE!!!!!!!!!I have a little green clean machine. I turned the machine on to clean some spots on the carpet, which is the functional purpose of this machine. I smelled a burning smell, a pungent mechanical burning odor. I turned the machine off , picked it up and the bottom was very hot and had scorched my white carpet by creating a black mark. The bottom of the unit was so hot and with combination of the odor , I felt like it was ready to "catch fire". I called Bissell the next day. They asked me numerous questions and I answered them all. After being on the phone with customer service for 45 minutes with them taking an extensive report of the incident, they asked me to send the machine back to them. They stated that a team of invesigators would examine the"little green machine" then consult with me and I would have to fill out paperwork and return it to them and they would then contact me about what action they choose to take if any after their examination. I was totally po'd. I notified them because I was concerned about defective machines that could catch fire if they might be unattended. I was monitoring this machine and only turned it on when I was present and using it. What if someone turned on the unit , got a phone call or was distracted and left the unit running unattended and their house caught on fire! I told the customer service people that I was not so worried about the black mark on my carpet as much as I was concerned about having an appliance that was dangerous to use and a possible fire hazard. The customer service rep understood but had to follow the guidelines set up by corporate. I paid $70.00 for this machine at Walmart. It probably costs Bissell 20.00 to manufacture(out the door price),considering it is probably manufactured and assembled in a third world country by 10 year old kids and Walmart has considerable retail mark up on the sale. I have been brand loyal to Bissell and previously owned vaccumms and 2 full sized steam machines. No more! It did not seem to be alarming or disturbing to customer service that this machine was near the flammable point. I guess I should have left the unit running, waited till it caught fire and called the authorities and local tv station. A huge recall would cost the company a whole lot more than simply offering to replace my defective machine after returning this defective one to them. Replacing this unit was NEVER MENTIONED! I then decided to call Walmart. They were wonderful! This machine is 3 or 4 years old. It is not Walmart's typical practice to accept returns after this period of time but the store manager was also very disappointed that Bissell was giving me the "run around". Walmart is replacing the machine. At least somebody really cares! Maybe Walmart is listening and will decide to exclude Bissell from occupying shelf space in their stores.

Beth Timmer

3/31/11

It is very clear to me that Bissell does not care about customer service; if they did they would not have outsourced it to another country. I sent in an email and received only the automatic one that states that they have receive the email and that they need 48 hours to respond back. One week called the 800 and ordered 2 parts, but the rep only entered one part number so I had to call back and the next rep did not believe me until I told her to pull the call. She finally ordered the part. If they had listed all the part that I needed on line then I would not have to call the customer service. I will never buy Bissell again because I do not want to deal with their customer service reps!

Amie Strutt

4/1/11

I was given a bissell pet vacuum for christmas and i used it 4 times before the bar meltd to the machine. I took it back to walmart and they refunded it as a "one time deal" as on the box it states you need to go through bissell, fine no issue. the second one i used 4 times and the belt broke, ok so i called bissell and they sent me a belt (which they wanted me to pay for but i didnt) i get the new belt, sure enough i get it on and what happens, the bar is seized and the new belt brakes again. i call bissell they tell me THEY DO NOT DO REFUNDS ( even though on their box it states DO NOT RETURN TO THE STORE)So after telling the first lady what a piece of shit machine they sell, i speak to a supervisor who tells me the same thing. I asked him if he would call walmart and ok they refund and he said no its between me and them. I told him I work in retail and know if I return the piece of shit back to walmart ( it's past the 30 days - go figure) bissell will give them a credit for it anyways. He said since im unhappy about my product thats something they don't do refunds for. He put me on a call back list from their corporate office to call me in 1 to 2 business days. I asked him if he was lying and he said no. I should have listend to my mother in law when she said dont buy bissell!!!!!!!

JOE MARTIN	2/25/11
Bought a bissell vacuum and 8 months later it died, talked to some smart ass from India and he said basically i was out of luck, even though it had a yr. guarantee.BUY A HOOVER..

Josette Collins

2/16/11

I spoke with 3 customer service reps at Bissell last evening. They all played games. None listened to what I was saying. They kept answering questions I hadn't asked. It appeared they were all talking to impress someone with how much information they know - there must have been someone in their presence. Maybe if any of them would have listened they would have had the answer to the one question I was asking. When the first woman rep acted like this I ended the call and called back. The second woman rep behaved in the same manner. I kept asking to speak with a supervisor. She said, "she" (her supervisor) was on the other line - I said I would wait. Then a male came on the line who said, "I'm so and so supervisor. I thought she said her supervisor was a "she?" The male spoke very unprofessional. I did not believe he was a supervisor but just another co-worker/rep, so I ended that call also.

Charlotte Berisford

1/24/11

Bissell Steam & Sweep Hard Floor Cleaner

Don't buy it - all it does is leave puddles of water on your floors - it's not steam it's water puddles, you'll need a mop and bucket to clean up the mess once you have tried to use this unit. It also leaves a sticky residue. The sweeper part has no power and has a small collection bin - which needs emptied several times.

To make matters worse you're stuck with it - or you can take it for service -
but they won't take it back

sergio e galindo 928 941 7885	12/27/10
it is a piece of crap my number is abouve call me

Michelle Smith

12/2/10

I was given a Bissell Steam Mop for Christmas, 2009. I used the machine maybe a dozen times over a 6 month period when all of a sudden it started making a horrible grinding sound and stopped producing steam. I called the customer service number and after waiting forever on hold finally got a live person. Only then did i realize that I would, at their request, have to take the machine apart in what they called 'trouble shooting techniques'. Long story short, they finally agreed to send me a new machine. I received the machine in July...now fast forward to November (4 short months later) and you guessed it...the exact same thing happens. SO, I called customer service AGAIN, have to go through the same dismantling steps again. This time, they called my integrity into question by stating that 'it seems very strange that a new machine would have the exact same issue'. I agreed and asked for either a different machine or my money back. Neither was 'acceptable' to them. Bissell's only offer was to pick the machine up and have their 'experts' examine it. If the machine was infact defective they will provide me with a replacement of the SAME machine; otherwise the machine will be returned in the condition it was received. How insulting! Like I have time to damage a machine in an attempt to get another one. Come on!

Peggy Bringmann / Julie Kepreos (daughter)

4/9/10

My mom purchased a Bissell Carpet cleaner in 2003. She only used it maybe three times. I (her daughter) was using the cleaner made one pass to get the cleaning solution on the rug, went to use the suction and the cleaner caught on fire!!! flames and smoke came out the bottom of the machine. We called customer service and they told us where to get it fixed, no reimbursment was offered or anything. I think that is lousy customer service and will never buy another bissell machine again!!!! Another thing how about American speaking customer service representatives!!!!