Bed Bath & Beyond Inc Corporate Office & Headquarters

Melissa Coulman( hope spelling is correct) is a new employee at your Tunnel Rd. store in Asheville, NC. She has helped me on 2 separate occasions. She is a real credit to your organization. She embodies all the characteristics one wld want in a superior sales person...is friendly, bright, knowledgeable, takes initiative, makes suggestions, offers assistance, follows through...She shld be training others in sales technique! Very impressive. A credit to your company....Carol Brothers

My wife is a employee at a bed bath beyond in eastern pa , she is a part time employee that is pretty much forced to work one hour less then a full time employee. The reason they don't want you to become fulltime is because u would qualify for sick time, vacation, holiday pay, and benefits, as a part timer you absolutely NOTHING! To make a long story short they treat her like crap, talked to like a child , forced to stay hours after her shift , and not a loud to take breaks ( I'm serious)... Do not work there, I'm sure you will regret it. Low pay for extreme heavy work load... Thanks

Was purchasing items at your Massachusetts store. Was appalled when I heard a supervisor shush another employee. Extremely disrespectful. My husband and I felt uncomfortable afterwards. The employee looked horrified.

IMy son had been job hunting for several weeks when the BBB Whitby, Ontario store manager, Allison Prince, called him and asked if he could come in, the following evening, for some orientation and job introduction sessions. My son gladly accepted. This was his first job. He’s in high school. Allison had asked him, on the phone, to bring in a VOID cheque. Unfortunately, since my son goes to school during the day and didn’t’ have time to get to a bank before arriving at the store the next day, he didn’t have a cheque with him. I did send him one of my own in case that would suffice. It didn’t. When Owen explained his predicament to Ms Prince, she told him that they usually “let people go” for not bringing their void cheque in. (A second hire was treated the same when she didn’t produce her SIN number that night). She was told since Owen was given a break, she would be given one too. I am finding it hard to believe that this would be a store policy to let new hires go for not bringing something in the first night. I will be asking to see that policy. Owen then attended his 2nd training session a few days later (with his void cheque)and was met at the front door of the store that morning by a different manager. (She never introduced herself to Owen so we don’t know her name) but immediately asked him for his SIN card. My son doesn’t carry his personal cards with him so he told her that he didn’t have his SIN card. The manager then told Owen to “go home”. Owen wasn’t sure if he’d been fired or not so he asked her what this meant and she said they’d “call him.” My son came home, obviously upset. This was his first experience with a job, let alone a new one and he wasn’t sure what had happened or why. I pride my son in showing manners whenever he is out in public. He had introduced himself t

I used to work for bed,bath, and beyond. During my time there all of my checks were shorted and my manager Carla refused to fix it as if minimum wage is that much to begin with. Then after i quit i needed a form filled out saying that i no longer work for the company and the manager Carla refused to do it. All she had to do was sign her name and write the last day i was there and she said she didnt have time, even though all she was doing was sitting in her office. Everyone there is very rude all the time they do not care about their cutomers at all. All the products there are very poorly made and half of them are broken. When customers return items such as pillows, blankets, ect. it goes right back on the shelf without being cleaned or sanitized. That can lead to the spread of bugs and disease. I DO NOT support this store at all and hope that the entire company gets ran in the ground and everyone there loses their jobs. Bed, Bath, and Beyond is a disgusting, dirty, rude store full of uncaring rude people and i only hope the worse for them.

Disgusting service, never help when you really need it, poorly maintained stores that are over crowded with so much inventory you can barely navigate the aisles. Stupid and careless employees who can't even say "thank you". Pathetic...I know retail and what it involves, I have over 25 years experience working in the industry, so I know what IS and IS NOT good business. I couldn't care less what companies BBB has bought out and how powerful they think they are. Fact: they are way too big for their britches and soon, sooner than they think, the internet is going to eat into their business because people are sick of the terrible service. This company is going to go just like so many other companies that thought they were invincible, and found out otherwise. I would rather buy on Amazon or ebay and save the gasoline and hassle than deal with the bull at BBB!!

I applied online for a position at Bed Bath & Beyond approximately a year ago. Within mere minutes of completion of the online application, I received a phone call from Jeff Gagnon, the district Human Resource Manager for mid-Michigan. I was invited in to one of the local stores for what seemed to be a very positive interview. After the conclusion of the interview I was told that I would hear back from someone at Bed Bath & Beyond sometime the following week. After TWO weeks with absolutely no communication, I phoned Jeff Gagnon myself. I was told that there were currently no openings in my area. Why in the world did he waste my valuable time with a meaningless interview? As a very qualified former retail store manager myself, I found Jeff's actions (or lack thereof) to be in very poor taste. After six months of unemployment I was extremely disappointed in both Bed Bath & Beyond and Jeff Gagnon. I simply can't believe that he is entrusted with so important a position as recruiting and hiring. I find it extremely disrespectful and in very poor taste to get a potential candidate's hopes for employment up only to completely dash them in the end---all for the sake of fulfilling recruiting/interviewing quotas. Jeff--if you promise someone a return phone call, be a professional and fulfill your promise. Shame on you Jeff Gagnon. Shame on you Bed Bath & Beyond. I will NEVER enter another company store again, and NEVER suggest that someone apply for a position with the company.

I thought I would be writing a private note but am thrilled this man's accolades will be publically viewed - as far too often consumers will find the time to complain, but not to acknowledge a job well done. But I am burying the lead ... and that is this: Wayne Ford, manager of BBB Greenville(NC)is possibly the nicest, most professional, skilled, accomodating and pleasant people I have ever met. I hesitate to pigeonhole him as just a manager when he is an all-around terrific person with an unparalleled passion and excellence for his chosen profession. It is rare to come across an individual who is at the same time knowledgable, tireless and charming - and who performs their job with a smile and kind word. We moved our daughter down to greenville for college - which can be an otherwise traumatic experience - and Wayne made us all so welcomed and comfortable. We had pre-ordered her entire dorm room from a store in NJ, and that information was apparently never relayed to Greenville. When we got there, Wayne took our list and without missing a beat - on possibly his busiest day of any year - collected everything we ordered in record time. He was so remarkable in every way (and I know this all sounds superfluous - but it's true!) that we went back to the well time and again that weekend and on subsequent trips (spending well more than anticipated - but he made it worth the trip(s)!). Wayne was always as kind and helpful as that very first day. It is quite apparent his staff likes and respects him takes his cues. Please take a moment to acknowledge this kind and wonderful man, for the professional he is. Thank You.

This company has owed me money for two months now. I returned something by UPS because THEY sent the wrong color to my house. I called the 1-800 GO Beyond number but they don't do anything. They are polite but don't fix anything. They just keep saying "it's on it's way." Two months later....haven't gotten it. I have never had this problem anywhere else in my life. Two months is rediculous. I worked in retail as a manager for years so I know what it's like to deal with rude customers. But this isn't like that at all.....I have been calling the store, the 1-800 #, the corporate office, etc. for over a month and nobody follows through. I can't even believe how unorganized/inefficient this company is. There have been good experiences in the store in the past but only when I was spending money! :) When they make a mistake and I want my money back, that's a different story. Also, if you want to talk to someone at the GO BEYOND call center, press 1 to "place an order" and they get on the phone a lot faster than if you just press the # for customer service. Funny, huh? Try it and you will see that I am telling the truth. They always pick up A LOT faster when they think you are placing an order. But if you need further assistance, somehow, "all representatives are currently busy." Pitiful company. Kinda a joke!

I went in to my local BB&B store on July 15th to order new bedding. They were out of the pillow cases I needed so a manager ordered them at the customer service desk with my Debit card. When I received them by UPS, they were the wrong color. I called 1-800- 462-39663 (the go beyond store). They said that they could send the correct color but had to charge my card again but would refund my money for the incorrect cases once I sent them back by UPS. I drove to UPS and sent them out right away. The tracking # indicates that they have had the item in their warehouse since July 27th. This is September 13th and I have still not received a refund. I have called the above 1-800 seven(7) times and nothing has been done. I also drove back up to the store, which is 45 minutes away, to work something out. They called the customer service number for me and the representative indicated that they would send out a refund check right away. That was August 20th! This is the most inefficient customer service I have ever had. It was their mistake to start with, ordering the wrong color, and then I have worked for a month and a half to get my money back. When you call the go beyond store the wait time is forever....unless you press 1 for "place an order." Go figure...they pick up a lot faster when they think you are placing an order. It seems to be a lot slower when you press the number for customer service. Interesting, huh!

I recently made a purchase off of a Bridal Registry at your store in Deer Park, IL. I purchased a crock pot and they offered free gift wrapping. It waswrapped in an ugly plastic paper.I didn''t care for it at the time but recall being at a shower last year and seeing many packages wrapped that way so I figured there would be many that looked that way so I left it wrapped as is. I was shocked and embarassed to find that NONE of the packages from BB&B were wrapped in purple plastic like mine. They all had pretty paper and a purple bow. WHY WAS MY GIFT WRAPPED THAT WAY??It wasn''t a large odd shape, which I would understand, but was a perfectly suared edge box.I am extremely disappointed.I would never have my gift wrapped in that again and would either go elsewhere where they offer prettier wrapping or wrap it myself and incur the expense of the paper. I thought you should be aware of your customers opinions. Again I was embarrassed and it was the ONLY gift at the shower wrapped in plastic! THEIR REPLY WAS A STANDARD RESPONSE OF THERE GIFT WRAPPING POLICY! PERIOD!

Ashley Wyatt 5723 Kilrush Ct #B Richmond, VA 23228 804-357-5199 ashcakenc@yahoo.com To Whom This May Concern: I am writing on behalf of the recent Hurricane Irene Victims of the Outer Banks of North Carolina. My name is Ashley Wyatt and I am a current resident of Henrico County Virginia. I am not an organization nor do I work for a church, I am just one individual who wants to help the locals of the OBX. I am writing this formal letter to approach big corporate companies who usually only work with big organizations that don't ever reach to the people who need it the most. I lived in the OBX for 5 years and know the whole island really well. My Mother and Stepfather currently still live there and were not affected much by this storm. Unfortunately some of the residents on the west shore which we call the sound side of the island were not so lucky. The storm sucked out all the water from the Sound (huge body of water separating the OBX from the Roanoke Island) and then at the end of the storm the winds shifted and pushed ocean and sound water back in full force. The Sound rose 10 feet within an hour and took everyone by surprise. One of my dearest friends Staci Hathaway lives 2 houses from the Sound in a small Center Block home and yet the house is still there, the inside suffered severe water damage. The water came up 4 feet up the walls so all her furniture and appliances were ruined. She has prepared for storms may of times by putting everything she owns up on center blocks but in this case the water rose a lot higher than expected. Her insurance company has given her an estimated waiting period of 4 weeks. And even if and when they come she had nothing of great value to begin with so her insurance won't be able to compensate nearly enough to replace 1/4 of the things she lost. In all I am traveling down on Sat. Sept. the 3rd with a donated Box truck carrying as much as I can get do to this email. If your business is interested in donating to this project I would greatly appreciate your input. These donations will be used for the sole purpose and benefit of the residents of the Outer Banks of North Carolina. If you have any questions you may contact me on my cell or email. Thank you in advance for your consideration and support. Sincerely, Ashley Wyatt

BBB Deals with theft, people lying and people returning used, icky, and REALLY OLD stuff. most of which isnt even there stuff. if you dont like them then you must HATE every where else. go to walmart and see what they do Khols charges WAY MORE unless you use a coupon/and hit a sales day....and then they are BBB prices. MOST BBB dont WRAP gifts. if your order online they will but most dont. they use bags and boxes. Wrapping would take FOREVER and then you would yell about that. Negative, they pay people that work there like CRAP. If they are having a bad day just know they cant afford anything they sell and then have to be yelled at, called dumb, have people swear at them and be just mean. because they cant get (enter dumb thing they dont need here) and they dont want to pay shipping costs. then they yell at managers and think they will get fired....they wont they dont need more turn around. that person gets less hours in the HOPE they quit but they wont and they will get hours again in a few weeks They give out shits that are 3 hours and call people out on the day they are to work...sometimes a hour or less before work so you are already on your way there. you dont get raises, they come up with a reason (Ie. your TOO NICE to everyone who works here....you were sick and you were at the mayo clinic and so you missed to much work) or you get a 1% raise!!! oh the money! Not everyone gets coupons, they go by where you live, how many are in that area, how much shopping is done and just because. Just because your friend got one doesnt mean you will. if EVERYONE always got a coupon they wouldnt make the money. I wish they didnt do them AT ALL and just took 20% off everything but they wont. You might tell your friends....but they will still go to BBB because Macys, crate & barrel, Pottery barn are more money, Khols is more money and they have less stuff then BBB do, Walmart is RUDE and wont help you, Target doesnt have all BBB do. So since Lines and Things are gone...you will be back also. and if you HATE someone or something TELL A MANAGER saying it on here wont do much.

Terrible neglectful nonservice at Manhattan East 61st and 1st Ave .Totally unhelpful. I have a store credit that they keep claiming is unvalid and they ISSUED it. Manager Ceaser was rude and told me he did not like my tone of voice and so he would not help me. I have been in 8 times trying to understand this and straighten this credit out since they issued it to me 7 months ago. They have every excuse in the world, they say it has been reported as lost. They have tried to re-issue it and say they will mail it to my home....3 seperate times with Michele....but it never does arrive. Then last week they called me and said they reinstated this tattered credit, but I went in today to make a large purchase and Manager Ceaser refused to apply with it or even apply to have it resissued. Again, he did not like the tone in my voice and said he would not deal with me because I was upset. Isn't this his Job ? to help customers ? AVOID THIS STORE. NASTY RUDE SASSY DISRESPECTFUL !!! to think a relative owns part of this store. POOO POOO on You.

Went into bed bath & beyond store today. Wanted crystal pair of candlestick holders....over $300 with tax. Only had display which had gooey stickers and scratches. Told me I would have to pay $ 20.00 for shipping as they had no new ones in store. What is wrong with this store ? Not my problem. I said forget it ! Zappos is a much better bet....so is Amazon.com. They do not force you to pay for shipping. they are generous Companies and polite. staff is very young and rude and I see them gathering in groups in the aisles.....laughing with each other....sometimes 5 in a group. Then they are lazy when you request help. Use to have descent people there years ago.....apparantly it's minimum wage now....and these employees don't want to help and take no joy or pride in their jobs.. It's gone waaaaaay downhill in my opinion. I get a very uncomfortable feeling even as you walk through the doors. Don't enjoy the people who work there as they act as if you are bothering them when you ask them for help. Noticed this several times. Finally.....I do not want to walk through their doors again. Don't have to ....there are so many Companies online that carry same and even finer quality products. Terrible customer service, really.

Soooooooo many pathetic reviews, sad really all the grief that pople have to endure in the spirit of purchasing items to hopefully make their lives easier. It was never disgusting like this. Use to be older people working....who were smart and accomodating .Now all young stupid kids with no social skills....just plain RUDE. Just a matter of time until this store goes Under.....down the tubes. I cannot understand how they mangage to even stay in business with their bad manners. If it was possible to give zero stars....I would ! Hate this store's disgusting service and bad attitude workers who take their jobs as a joke !!! Kmart, Target...better than this bad bad kharma place.

I love how it clearly says this website is to review the corporate office of BB&B and not actually connecting at all with the company yet people want BB&B to do something about the issue. Learn to read what you're on and then call or e-mail the company itself. BB&B will tend to bend backwards to try and help you. Writing a complaint here will do nothing to help you from BB&B's standpoint. I guess it will let you vent however.

• I visited your store in Lawrence NY on June 11th and made a purchase and used to gift cards to pay and was told nothing was on one of my cards totaling $50. The manager came to the register and also confirmed that there was a zero balance on my card. I told her I had received them from my credit card company with points. With a large line growing behind me waiting to pay, I paid the difference and was told to call the 1800 number on the back of my card. I was embarrassed and irritated but remained calm. • When I got home I called the 1800 number and was told the $50 card was used in full at the store one hour ago, I was told that the manager should have contacted the 1800 number there and then and had the problem solved. • I called back the store and spoke once again to the manager and she called the 1800 number and called me back in a timely manner and told me I would receive the full $50 back to my card. I called the next day and had a zero balance and was told it would take 24 hrs for this to happen. I called back on Wednesday and still had a zero balance and no notation was made that I was to receive back this $50. I have to say I have a bad taste in my mouth towards Bed Bath & Beyond. • I called back the store manager and told her of my plight. She called the 1800 number and called me back to inform me that my card was used in full one hour before I made my purchase, in effect she was accusing me of stealing, I asked her what form of payment was used if there was a balance and she answered a Debit card, I asked if the name matched mine and she said she could not reveal this information., I was livid and I asked for fraud to get involved as the $50 gift card was stolen by the employee as the card never left my purse I was told not to make such accusations even though they were made towards me. The manager said she would get back to me. • I called the manager back later the same evening and she told me they reviewed the video tapes and saw someone else had used my card. I believe what happened was the employee took my card and pulled this used card out of his drawer. I was sent a $50 gift card from this store with coupons and a note that said “sorry for the confusion and I hope this makes it better” !! • For all that I was put through with Bed Bath & Beyond; I would never give a gift card as a gift or use points on my credit card to receive one. PLEASE TELL ME AS HOW I SHOULD PROCEED • Call my credit card company and have them stop issuing your gift cards for point’s value. • Call the NY state attorneys office to inform them that there is a scam going on with Bed Bath & Beyond gift cards or theft within your store. Dissatisfied Customer, pcole10@yahoo.com

Yesterday, My boyfriend and I shopped at your Waldorf, MD store to get some odds and ends for his new house. As we got up to the register, there was one open with 2 people.. A girl by the name of Sam walked up and opened a new one. She told the guy in front of us that he could come over there. He said, no thats ok, they can go,(talking about my bf and I). As nasty as she could, she said- "NO! You were in line first, so YOU come over here" She gave the nastiest look EVER to us afterwards. When he got up there, he had to go get something else, and there was a group od 3 that walked up, and instead of talking US, because we were there first, she helps them As pissed as we were, we did not just drop our stuff. The girl that did help us was nice as can be. After walking to our car, I was not going to let this get away. We went in and told the manager about what happened, and she tried to back the girl up until we told her how we were talked too.. She said that she was going to have a talk with the girl, but i am not sure if this happened. I do not appreicate a hypocritical person like this- to not help us, but help a mother and her 2 teens who did the SAME thing we did. I will NOT be going back to your store, all thanks to Sam. I hope that something is done about this so that others do not have to being treated like crap.

Bed Bath and Beyond should be sued for false advertisement in all their stores and online. They have horrible customer service in the headquarters. I was speaking with one gentlemen about why they still advertise an extra long twin, and the toss pillows in a display for a comforter they no longer sell. I was not on the phone for five minutes and he rudely told me I do not handle that and clicked in my face. I was overwhelmed! It was a simple concern before someone else blows it out of proportion. However, they need to learn better customer service. Customers keep the business running!